Took a while!
Try taking the battery out and replacing it?
I'm still impressed with mine (for the price), much better and faster than my (old) Sony!

Sure, Android 5.1 build R14-2016.01.15

Just had an OTA upgrade yesterday - said minor bug fixes but didn't specify.

Are you sure you bought the x5 pro and not the x5 ?

I'm a complete newbie to Android devices and still finding my way around this phone but I don't remember seeing that Google Play store icon? Just a couple of things though, I have done two manual updates on the phone as the default wasn't set to automatic OTA updates. I'm also using Nova Launcher so possibly I may have somehow changed the stock icons.

I had a look on Google for that icon image and couldn't see it however also had a quick look on YouTube and saw someone using a Doogee X5 Pro and it did have that icon so I wouldn't worry its probably just a certain icon set used!

https://www.youtube.com/watch?v=9cz7zcjuNqs - its in Greek but just wanted to find the icon that all...I don't speak Greek!!

Again, can't remember what the icons looked like when I got the phone but after the updates (and with Nova - don't know if I set something in that or whether you either can) I have the regular Google icons for Play Store etc

Thanks for posting that update, the Amazon Music issue probably saved me wasting some time trying to work that out so thanks for the heads up. Please post back if you get a solution! (I'll also take a look but would imagine if there is a solution you'll find it before me!!) This is my first Android phone so I'm very slowly working my way through things (and also trying to keep one step ahead of my kids who have Android devices/phones).

I have not encountered any major issues yet, films play smoothly though I also found the screen a little unresponsive with that factory protector in place, that improved once I fitted the screen protector that came with the (bit naff) case from GearBest.

I put Nova launcher on it (only because I picked it up for 10p a while ago and it seemed a very popular app with people who sounded like they knew more about Android phones than me!). I didn't really know what it did at the time but I knew I was going to get an Android phone at some point so thought it might come in useful for me and maybe the kids tablets. Now that i am messing around with it I've found it pretty useful and have tailored the screen, app drawer etc a fair bit.

Somewhere on this thread someone posted something about the phone being loaded with some malware and also talked about whether it was 'rooted'...I really didn't know anything about that or what it meant so did a little reading up. I downloaded an app called Root Checker and it reported 'root access is not properly installed on this device'. I'd like to delete a couple of the apps do you know if thats possible without having root access?

Again, I'm not entirely sure if that is anything to worry about, I've found no malware on the phone and it all seems to be running fine with the dozen or so apps I've loaded. Software is KitKat 5.1 and seems to be up to date though not 5.1.1 - reading up the main difference seems to be a memory leak fix in 5.1.1.

I'd be interested to know whether it will get an update to Android 6.0 Marshmallow, some forums seem to suggest Doogee will release an update but I guess it may be too soon still for them?

I did come across a forum with instructions on installing a custom rom for the Doogee X5 Pro but I haven't really found a reason for trying that yet and also for fear of bricking it.

For £37.57 I think its a bargain, though I've nothing to compare it to - I do have an iPhone but its ridiculous for anyone to compare it to that or any flagship Android, makes you think about the premium prices I/people have paid for phones in the past when you look at the tech you can get from China for little money in comparison these days!

This things does everything I need it to (so far) for a fraction of the price.

Can you post the link to the glass protector?

Hi, I was going to post this exact question having just used Root Checker and found that 'root access is not properly installed on this device'. I'm a complete newbie when it comes to Android phones and rooting. I don't know whether this is an issue, my apps all seem to run OK so I guess it's down to personal preference and how much control you want/need.

I've been reading up on a few forums and found the following link to instructions on rooting the Doogee X5 Pro

http://chinagadgetsreviews.blogspot.co.uk/2015/11/download-latest-android-lollipop-51_8.html

However I'm afraid I'm not that brave to try it, if you have more knowledge on these things and try it, please come back and let me know how you got on!

only one sim will work at 3/4g so afaik you wont be able to use both

wifi fix - reset router - Doh

i've used the freedompop sim in my windows phone, the data element works, so in the doogee that bit should work without the FP app. for calls & texts, you will need FP app.

Depends what you want to use the FreedomPop sim for. If you are only using it for data, you do not need to install the app, this is how I have it in my dual sim handset. If you want to be able to use it for calls and texts then you need their app and it does by default take over, however I believe someone on the FreedomPop forums found a workaround, link.

Royal Mail and Parcelforce would deliver a slip saying that customs need to be paid before they will deliver. Other couriers may deliver and then bill later.

Dang it's nearly double the price at £60

Hmm that doesn't sound great! I've installed Amazon Music as well but can't save to the SD card for some reason.

Would you care to inform which company you got it from? Was the black colour any cheaper from them?

Thanks

My mobile arrived today from Everbuying that's less than a week very pleased with it and such a low price

Is your tracking number working ie. Are you getting updates of where its at.
Mine was shipped a week ago but when i click tracking on the gearbest website it comes up 'UNDEFINED'

Doubt they lost money, I saw a seller on eBay UK selling it for £30 BIN

Everbuying and the white one is still the same price.

Don't give up hope...it looks like they are gradually catching up with everyone's orders over the past week or so...it was probably a very popular promo!

mine was in processing last week.
on monday, i contact them through their ticket system about when is the delivery for my order.
on tuesday, they reply to me that delay was due to spring holiday and now they are shifting all the back order.
today finally got email that the phone is on the way to me.
worth asking them.

​That probably means Yodel. Should be faster than usual post. Mine took a week but took a few days to be detailed on tracking site.

​my phone is on its way, would you be interested in selling them to me?

Same here, wahoo!

Same here. Order still processing and I haven't been pestering them.
I paid with Paypal (180 days apparently to claim back if needs be) so I'm quite happy to sit back and wait a few more weeks until after the Chinese new year at least, to see what happens.
The phone case they apparently posted out a few weeks back still hasn't turned up yet though.
Fingers crossed we get our phones?

I got mine posted at the same time as yours, it says 10-25 days on gear best site. I had originally selected EMS 7-10 delivery but gear best changed it to singpost 10-25 day service. Did the same happens to you?

Three DooGee

Having purchased three DooGee X5 Pro mobile phones (two from BangGood and one from GearBest), none of them came with headphones. I'm not sure who has received headphones with their orders, but I'm pretty sure that BangGood and GearBest do not mention that they come with headphones.

The only difference between my BangGood and the GearBest orders are that the latest delivery from GearBest had a three pin adaptor to use the two pin charger that came with the phone. The BangGood order did not include one of those adaptors.

I've had it for a couple of month now and am still fairly impressed. Watch out for the AppLock preinstalled app, which may be malicious and can't be removed unless phone is rooted. I routinely clear its data and cache form Settings menu, no idea if that helps. Battery takes an age to charge, but a smart charger with high capacity helps (like this one http://www.amazon.co.uk/gp/product/B01APBRENY?)

what was the shipping method you selected? Was it EMS 7-10 days service?

They sent mine out yesterday, but told me they would have to use normal registered mail 10-25 days instead of the EMS 7-10 days I'd selected.

I have XCOM 2, this may have to wait til next week!

Great work! I had to pay an extra £17 for mine :disappointed:

No issues here. By default my mobile data was off for my primary SIM card and I had to enable it via the options.

Have you tried rebooting the phone?

You couldn't make it up :laughing:Read here

Check on your roof when you get home...

Same problem, but I can't see any plastic bit in there...

Have you checked there's no little plastic bit covering the battery terminals? Heard something like this before

If you log into your GearBest account and view your order, there will be a tracking number and next to mine there is 'BRITISH EXPRESS' in orange. Copy and paste your tracking number and then select the 'BRITISH EXPRESS' words - it's a web link.

That should then take you to 17track.net where you paste your tracking code into the white box and then select 'Track' (a number 1 will appear to show in the box with the magnifying glass). The report you get will indicate the courier.

EDITED - Other posters who have quoted the original text may need to edit their posts.

I wouldn't worry too much if I were you.
They don't have the white in stock either plus give them another week and we will all get another message from them with another excuse. And I'm just anxious to know what they come up with next.
Maybe they'll tell us the phone factory has burned down or been flooded!
Or maybe they'll tell us that their country has been invaded by by little green Aliens!

Same here - I checked the tracking report this morning and there were no new updates. However, that's now changed to the same status as you.

It's taken a long time on an aeroplane to get from Hong Kong as it left on the 30th January and has just arrived in the UK this morning (according to the tracking report).

But its 1gb Ram instead of 2gb and internal memory is 8gb instead of 16 gb. ALso, does this company have any reputation or track record to go by ?

​when did u ask for refund? did it take long to process, think I may go down this route

Claim they took money for an item you didn't order? You have their email stating this!

I had actually the same status I emailed them and told wait for few days in order to find out tracking information available. It did appear after a week delivery date and I received my phone within one week from the shipped date. Only thing I am disappointed with was the phone boxes were not sealed. I do not know if this normal. However if the phone is new, it should come in a sealed box but it was not the case for me. I ordered two phones and they look brilliant. I hope this helps.

Everbuying website looks suspiciously the same on its landing page. Are they reliable? Has anyone dealt with them?

It's a generic Chinese dropshipping company operating on small margins in their non-native language which got overwhelmed with orders after being promoted on here. Your expectations are ridiculous.

Thanks for this update. I'm prepared to wait if I could get the phone. I haven't received any reply yet but if they persist on GB wallet I can open a case with my credit card company and cancel the purchase.

I've just received the same message from them after i too threatened that they either send me a white one or full refund for phone and case back to paypal or i open a dispute case.
What an absolute joke of a company.
I think i'll just push them for a full refund because waiting for another 30 days would we not be running out of time to file a dispute case through paypal if they do another u-turn and say again that they can't supply the phone, which as far as ii remember i think we have only 45 days after paying for the item to open a case with paypal.
Just wondering if this is another one of their games to keep our money without providing the phone!!

I did the same, and at the minute I can still sign in to my account and I have got no response from them yet.
But since sending them the message I'm now having second thoughts... I'm not even sure if I want the phone in white now, not from them anyway especially if I have to wait for another month and hope that it comes.

Chinese sellers don't usually give a flying fig about being accused of theft - mainly because they get complaints like yours all the time (have you noticed how they communicate in near perfect English when answering pre-sales questions, yet it immediately deteriorates to low-grade "Chinglish" when they are answering complaints?)

However, if you threaten to put a curse on them, their family or their business - they usually manage to immediately fix the problem (and, in most cases, usually leave you in a far better position than you were expecting - for example, by sending you a $100 phone as a replacement for a $50 one)

This is one of the major benefits of dealing with people who are still inherently superstitious (but, please don't abuse this technique - remember the law of Karma....)

HTH :smiley:

i forgot paypal lol

When did you order the case? How long did it take to come?

How about this?

http://www.hotukdeals.com/deals/doogee-x6-pro-5-5-hd-screen-2gb-ram-16gb-rom-andoid-5-1-3000mah-battery-4g-smartphone-2381629

I paid for the insurance.

​No I didn't pay any insurance and still shipped today

IME the quick deliveries (i.e the ones from the EU Warehouse) get delivered by Yodel and the slow ones (from the China Warehouse) ultimately arrive via my postie. Seems like Gearbest could be going some way to redeeming themselves here. Fingers crossed.

I hope your right, mine still processing, but fingers crossed....

Have you tried asking them to refund both orders back to your card? I know it isn't what you want, but at least if they do that you wouldn't have credit sitting there or have paid for a case you can't use. I am quite curious how they will deal with cases like yours since you obviously have no use for the case if they chose to cancel the phone order.

They shipped the phone case I ordered which I thought was pretty sly, especially if they turn around over the next week or two and cancel my phone order or come back and tell me that they can't get more phone stock which is always possible. Then what use is a phone cover to me without a phone!

The 6735P runs the two gpu cores at 400mhz rather than 500mhz so drops from 17 gflops performance to 13.6 gflops. Still comfortably over the standard x5 score of 9 gflops but not as good. Likely the X5 pro also uses this chipset I would of thought although its still a possibility of of being a 6735M as that was what was stated for the X5 pro on one of the responses I think.

Similar to android running with intel cpu's the benefits of 64bit are only available when the apk contains arm 64bit code or uses something like java and the phone's firmware contains a 64bit optimised java engine. The main benefit over intel cpu's is it doesn't have to emulate 32bit arm it has that functionality at a hardware level too. So the antutu score doesn't represent all apps that may have superior speed on a 64bit arm device. 19,200 antutu is pretty weak though and easily beaten I think by the standard x5. I think mine was 22,000 approx. but then the x5 runs its cores at 1.3ghz where as the x5 pro is only 1ghz and while running 32bit code no real benefit.

Yeah the Doogee site looks questionable. In the comments section at the bottom they confirm the cpu runs at 1ghz not 1.3ghz which sort of indicates its not the stated mediatek chip. Also I don't think 6580 is normally a 4g supporting chip in itself it would normally need additional components to do that which would add costs and be an inefficient design. Better to use a chipset with native support.

Also note the battery comment, stated 2400mah battery but only tested at 2000mah or 1900mah capacity so that 3000mah battery is probably a true 2400mah battery or similar.

If it is a 6580 then it is a downgrade over the x5 pro and if its not it sounds to be pretty damn similar to the x5 pro. It won't be the 6735 I'm sure it will be the reduced performance 6735m like the x5 pro which is still a great performance chip but the 6735 is a fair bit faster as it runs its cpu cores at 1.3ghz instead of 1ghz. If they actually put a 6735 in that would be a worthy upgrade.

According to Kimovil it's cheaper elsewhere (at more than one place).

going by what i am seeing it says out of stock in eu warehouse

On a £37 smartphone?....you get what you pay for.

If no app built into phone download calibration app from google play.

Hello I am Mr Patel , I have received your phone by mistake so if you transfer your monies to my offshore nigerian bank account I shall forward it on to you.

Kind Regards

Z.Patel

That is white only, this deal was for black.

mine did

​me too :-(