This may be of interest to Plusnet customers who are out of contract and wish to stay with them but negotiate a better fibre deal...
Spoke to Plusnet earlier today to discuss cost of our line rental /calls/fibre deal. Existing customers offers weren't great and required signing 18-24 month new contract. 24 months was too long for me...
However the agent was helpful and said they would match anyone elses offers - but not including cashbacks.
I have used Plusnet for a couple of years and wanted to stay so I had a quick look around and Talktalk were offering 76mbs download (80/20) fibre for £10 per month on an 18 month contract. The 38Mbs (40/10) fibre was £5 a month. Line rental was extra at £17.70 per month.... but half price at £8.85 for the 1st 12 months.
Went back to Plusnet retentions dept and they would match the fibre prices but not reduce line rental. So what I was told wasn't strictly true but still a reasonable saving for the fibre element.
So signing a new contract we could have 76Mbs fibre for £10 a month (normally £19.99) for a full 18 months new contract. Alternatively 38mbs fibre was available for £5 a month (normally £14.99) for the 18 months. Basically matching the Talktalk price...
I have put the link to the Talktalk broadband availability check which should give you prices to compare.
Just phone Plusnet retentions department on 0800 432 0200 Option 3 ...and follow the prompts.
The Talktalk price is lower over the Black Friday weekend but still seems to be cheaper than Plusnet so this still should useful ongoing. Talktalk 76Mbs fibre is listed as normally £15 a month reduced to £10 at the moment. Plusnet is £19.99 for the equivalent .
Hope it helps someone....
Remember link is to get Talktalk price to quote to Plusnet......
If you can find a better price with other suppliers just try Plusnet with yours instead...
Top comments
woobee
28 Nov 153#5
Be careful though if upload speed is important to you, PN only do 38/2 not 38/10
Latest comments (98)
Thar
29 Apr 16#98
You could cut that down further if you paid for your Line Rental upfront. Currently it's £185.88 upfront.
Monthly costs
Unlimited Fibre Extra Broadband 6 Months £5.00 (£30.00)
Unlimited Fibre Extra Broadband 12 Months £19.99 (£239.88)
Line rental £16.99 (£305.82)
Therefor:
One-offs £56.98
Over 18 Months £575.70
TCB £85.00
Over 18 Months with Cashback £490.70
M8GUS
15 Jan 16#96
M8GUS
15 Jan 16#95
There service is dropping. Been with them a while but I'm noticing they hardly answer phones and take ages to respond to questions. When they do phone it's because they want to hook you again.... I'm searching around but would have stayed if they actually engaged with me at a time convenient to me!
brain_stew
28 Dec 15#94
They've just gave me 12 months free at the same 40/10 speeds by quoting the Talk Talk deal.
pekoz1
2 Dec 15#93
Ironic ...I was the OP but they wouldn't budge on my line rental when I mentioned the Talk Talk deal was half price line rental for 18 months. They'd only reduce the 76Mb fibre price to match theTalktalk price. So I only saved a tenner a month....!! :smile:
musicmate
2 Dec 15#92
just got Plusnet to match this deal many thanks to the OP :smiley:
Omnimorph
1 Dec 15#91
Cheers OP. I spoke to plusnet today (i've been on unlimited broadband only for like 5 years now) and they said they'd match the talk talk offer. I was also paying ~£19 a month or so to BT for line rental so I switched my line rental to plusnet (£16.99 a month) and they then said they'd do the unlimited 76mbps fibre for £4.81 a month (18 month contract). So I went from paying £19 + £12.50 a month for line rental and 20mbps broadband to paying £21 a month for line rental and getting upgraded to fibre optic 76mbps.
Was pretty good I thought. Not sure OPs deal included switching line rental to plusnet, but they seem to offer a better deal if you do switch to them.
louie-blue
1 Dec 15#90
I've been offered free 38 fibre and new hub for 18 months. Any good? Thanks
ssjinzo
30 Nov 15#89
What was the issue you had with talk talk?
PasPer2
30 Nov 15#88
Wouldn't budge on line rental as I was still under contract but got 78mb for £10 p/m :-)
I have been a talk talk customer in the past and it was not a pleasant experience. Buyer beware !!
jhonny20041433
29 Nov 15#87
I can only see the £126 cashback offer for simply broadband. Is this the one you clicked? Does this give you cashback on their fibre optic package?
londonguy
29 Nov 15#86
who knows maybe it wont
theam0s1
29 Nov 15#85
Hi, my current contract is £10 a month for unlimited broadband (getting approx. 5mb download speed) I was going to upgrade to fibre and pay an extra £5 a month, so I'm glad I spotted this before I went for it on the website!
ssjinzo
29 Nov 15#84
Read my comment they didn't let me they gave me 2 options cancel my current order and put the new one in thus lose my quidco or wait till my service activates and then add it on by then the price will probably back to the normal price of 7.50 as this price is a promotional offer. Choose your poison
londonguy
29 Nov 15#83
£3.50 for unlimited calls landline and mobile ? i wonder if i can add that package after the order has gone through
ssjinzo
29 Nov 151#82
I use weq4u app on my android phone to call them free from my mobile and it also queue for me so iam not on hold :laughing:. Also they have call package half price call any UK number and mobile any time for additional 3.50 per month. Online it shows 7.50 but when I called using weq4u :laughing: free they told me over the phone but it wasn't on the net. So i did my order online with 90 quidco tracked then I called to add the call package they couldn't do it and told me to cancel the order with them and make a new order. Which would mean I would lose my quidco. I stuck without the call package then.
jhonny20041433
29 Nov 15#81
Sold, gonna go for it now : )
londonguy
29 Nov 15#80
yep they all use the same bt open reach network anyway , email issues could not give a dam about i use gmail hotmail, as long as the speed is good and constant i`m happy , did not bother with included calls .
"All call charges to service numbers beginning with 084/087/09 and 118 will consist of 2 parts; an access charge and a service charge. Our access charge is 5p per min from TalkTalk landlines"
thats a bit of a worry since talktalks c/s number is 0870 :confused: , considering the only time i contacted plusnets c/s is today and it took 1hr to get through and they offer **** all to me , i cant see how talk talk is any worse.
ssjinzo
29 Nov 15#79
Same here as long as they are good as sky and plusnet which I have used in the pass both use bt line then iam fine. Even paying to get out of my contract 50 pounds is worth it for the saving
londonguy
29 Nov 15#78
no idea just ordered £90 already tracked :laughing: , 15.80 a month is a dam site cheaper than 42 !
jhonny20041433
29 Nov 15#77
Are talktalk any good? Do they throttle? And are they truly unlimited? looking to move to them from plusnet.
londonguy
29 Nov 151#76
its **** they know the deal ends today , they have a reason to refuse tomorrow .
the best they offered me was 10/pm for 6 months line rental same . no cash back
plusnet £42 p/m talktalk £15.81 after cashback for 18 months no brainer really .
louie-blue
29 Nov 15#75
Well I've just spent 50 minutes hanging on to speak to 'David' only to find that systems are down and I need to call back tomorrow.
He couldn't have sounded more uninterested if he'd tried.
I'm in a pickle now because I don't know what they'll offer and the BT deal ends today.
ssjinzo
29 Nov 15#74
I have never had a problem with plusnet or sky who I was before. They didn't offer me this deal and expected to pay a whole lot more. I had to pay around 50 quid to leave them but quidco is paying 90 also which offsets the price. I have my own router anyway so all I need is service. The only bad thing I would have to say regarding plusnet is calling them 45 min wait on average but I have only had to call rarely. So you either opt for foreign call center or a long long wait.
londonguy
29 Nov 151#73
£20.88 p/m effective rate and £90 cash back , i think its still worth a shot
londonguy
29 Nov 15#72
spent over 1 hour on the phone , and all they would offer is 10 p/m broadband but no change to line rental
londonguy
29 Nov 15#71
£15.81 if you include the cash back ! for 18 months 80/20
Neggy
29 Nov 15#70
Thanks OP just got a reduction from 19.99 a month to £4.81 a month for my 80/20. That's a saving of £273 over 18 months. I pay my line rental in advance on annual saver so they took the difference off the broadband.
louie-blue
29 Nov 15#69
How much per month are you paying? Thanks
wandaluzt
29 Nov 15#68
To anyone thinking of actually going ahead with TalkTalk. I really wouldn't. You get what you pay for. Your service will never be as good as with Plusnet.
londonguy
29 Nov 15#67
has the £10 deal gone with talk talk ?
theam0s1
29 Nov 15#66
Thanks OP you've made my day! Was on hold for 45 minutes to customer services, but left the phone on loudspeaker and got on with my other stuff. When I got through, I gave them the spiel and they offered me 40mb broadband at the same price as my current contract AND gave me £50 quid fastback. Brilliant!
enigmatik33
29 Nov 15#65
misterfrostie
29 Nov 15#64
Great spot OP. Unbelievable timing as I submitted my application to switch yesterday. Probably going to let the switch happen. We pay nearly 60 quid a month with Plusnet for their fastest priority fibre and calls but can get pretty much the same with Talktalk for 20. I did have a call from Plusnet the other day saying they could knock 3 quid a month off my bill to renew my contract!
Just hope Talktalk turn out OK. Plusnet have been pretty much faultless, it's a shame to leave but it's a big saving.
gnowak84
29 Nov 15#63
It's a no for their limited upload speed. Vdsl will achieve 40-50 meg down in most places, yet you still need to get an expensive 78 meg in order to use Skype with video. Getting 150/10 from virgin at a better price.
iconcreative
29 Nov 15#62
Not strictly true. They don't only do that. I have 38 down 20 up with plus net and have done for a few months.
Highway72
29 Nov 15#61
Deals often change, this is nothing new, and often there are hidden packages... I know from working for BT (Whom own Plusnet)
woobee
28 Nov 151#60
for new customers it's 38/2 and often those re-contracting get dropped to 38/2 look at community lots of it.
38/20 is no longer sold. check your facts.
wandaluzt
28 Nov 15#59
£21 a month for 80/20 Inc phone rental evening and weekend calls. Saved £15 a month.
londonguy
28 Nov 15#58
what deal did you get ?
i quite fancy the 38mb unlimited for £5
kowalski
28 Nov 15#57
New customers cannot get this 40/20 deal - they changed it a while back to 40/2.
You can only get fast 20Mb upload with the top 80Mb package.
anyone managed to get the new Plusnet Hub One router in with the retention deal too ?
be nice to have just one box
wandaluzt to londonguy
28 Nov 15#56
I didn't even know there was one and wasn't offered it. I don't use ISP supplied routers anyway as they're generally crap. I thought they might have offered me their TV service in with everything, they're messing a trick there.
Naruto
28 Nov 15#55
Yeah the line is quite busy. I called this morning and played a few strikes in Destiny before speaking to someone lol...worth it though.
woobee
28 Nov 153#5
Be careful though if upload speed is important to you, PN only do 38/2 not 38/10
tomthegingercat to woobee
28 Nov 15#7
Thanks that's helpful to know
enigmatik33 to woobee
28 Nov 151#10
my speed shows as 38/19
Highway72 to woobee
28 Nov 15#53
Rubbish... my Plusnet is 38/17 and has been for a year now... essential as I upload 4k Youtubes for gaming channel, maybe you too far from a cabinet.
pimpMe
28 Nov 15#52
Crap service and crap customer service, no matter what thier advert or "awards" state.
No connection after 11 oclock at night since wednesday though the router says it is connected, but nothing loads.
40 minute wait on phone to "support" and all the duffus would suggest is change router, yea right, I'm gonna waste £40 on a router to save their face.....there are no disconnections on the line therefor plusnet dont see any problems,suuuure.
Strange how it happens around 11pm at night then seems to magically fix itself ready for the day ahead, only to fail again at 11pm.
Whats that you say? [Try a new router ya dumpling, it might make it better!!]
No cigar, a simple DNS change to Googles DNS server lets you back online*............
[Thanks to another irate plusnet user for pointing this simple fix out.]
louie-blue
28 Nov 15#51
Sorry, my post got duplicated for some reason??:disappointed:
Thar
28 Nov 15#50
I got them to match SSE's £12.50 a month recently, so this is even better! I found it no hassle at all negotiating with retentions, they were very willing to match the price to keep my custom. I'm very happy with Plusnet.
davidoneman
28 Nov 15#47
Wellinwas with plusnet i think the routers are pants , always dropping wifi and not much signal upstaires , speeds not as good as sky was im on the 40 cap fibre . Anyway when price went up they didnt offer me anything anygood so moved to bt fibre still the 40 meg cap well speeds much better constant 38/39 meg and no conection drop and good signal upstaires . My parents have the plusnet fibre and always complain about dropping service and always having to reboot router so maybe just in my area but i say poor
scoobiedoo to davidoneman
28 Nov 15#49
plusnet launched a new router in the past couple of weeks. Should be slightly better.
They try to charge £47 for it. Or force you to enter a new contract
wandaluzt
28 Nov 15#48
Thanks OP. I just finished with customer retentions and they matched the talk talk deal including averaging out the line rental cost and taking it off the fibre cost. I'm now paying £21 per month for 80Mbps and line rental with evening and weekend calls for 18 months. Very chuffed.
norbie
28 Nov 15#46
I get around 6Mb upload sync with the 38Mb download package, the 2Mb upload thing may be for new customers only?
louie-blue
28 Nov 15#37
I am currently with Plusnet and wish to renew, I currently have standard broadband. Will I notice much difference with fibre? just tested and my current speeds are 7211 download 915 upload. Sorry, the numbers mean little to me.
Click on one of the "Start your order" buttons fill in the details asked for and it will give you a predicted speed for your location.
The faster fibre package (Unlimited fibre extra in PlusNet terms) is 76 megabits (Mbs) per second down and 20 Mbs upwards.
The slower package (Unlimited fibre ) is 38 Mbs down and 2Mbs up for a new contract.
Your existing broadband speeds of 7211 download 915 upload are approx. 7Mbs down and 1Mbs up for rough comparison purposes.
However whether its worth it, it really depends on what you want to do with it?
It just opens up a world of possibilities you don't really have otherwise.
scoobiedoo to louie-blue
28 Nov 15#45
That's already been answered above
scoobiedoo
28 Nov 15#43
Got through to Plusnet retentions , they insisted I was still under contract for 4 months even though I'd given notice to leave, so they wouldn't match talktalk. Is there a rule that you must move within 30 days. I thought all you needed to do was give notice to leave??
esskay92
28 Nov 15#42
Thanks OP! Just got this deal for 76mb fibre after phoning up retentions (was a 40 minute wait but well worth it!).
Should point out that they actually offer you £4.81 per month for 18 months. When you add the line rental, you get the same price as TalkTalk over the 18 months.
Alsius
28 Nov 15#39
Just rang them and they confirmed the £10 a month for 18 months, cant do line rental as basically TalkTalk are taking a hit due to the issues they had earlier in the year with accounts and passwords etc. The TalkTalk deal ceases on Tuesday though apparently and PlusNet wont honour it after that point.
pekoz1
28 Nov 15#38
The reason I stayed with PlusNet is that they offered a static ip address for a one off payment of £5 that not many people offer. BT would have made me take out business broadband at much higher prices to receive the same thing. This was the case at the time and I wouldn't imagine it would have of changed much.
jazlabs
28 Nov 15#36
@bellboys BT offer is on 38mb only, £30 for 76mb.
bellboys
28 Nov 15#35
Why would anyone willingly accept a 24 month contract for BB??? Or 18 months even? BT now offer 12 month contracts on fibre and there are some hard to resist offers on at the moment. Like 38mb u/l fibre with £160 Quidco cashback and £100 prepaid Sainsburys card from BT for a tenner a month on a 12 month deal. Free BT Sport thrown in as well (£6/mth with PN?)
scoobiedoo
28 Nov 15#34
45 minute wait on retentions currently
scoobiedoo
28 Nov 15#33
There is £90 quidco for existing line fibre installations too. That's very good if you can get it too.
Unexpected_Error
28 Nov 15#19
On the 38Mb package
pekoz1 to Unexpected_Error
28 Nov 15#22
Hi Neggy Im the OP . Ive just phoned the 0800 432 0200 Number Option 3 then Option 1 then Option 2 and Ive gone through to a call queue. It currently says a 30 minute wait. So I haven't waited as I already resigned yesterday. However for info yesterday the message I had was a 15 minute wait but got through in approx. 3 minutes (strange as normally other way round ....lol )So not sure if that helps as I didn't wait to speak anyone.
frownbreaker to Unexpected_Error
28 Nov 15#32
A couple of points
1) The speeds you get a dependent on the TIME / DATE of your contract the reduces speeds are a recent change
2) OOKLA, Speedtest etc are a bit of a con as most ISP host them locally and lift shaping and deep packet inspection on their SandVine kit. Virgin are the works for this. I'll never use them again. PN and BT seem to much more honest and reasonable.
Its odd my VM was really bad desipite having connections to 2 cabinets really close to my house. Realised that in my area they overprovision so Weekend / bank hols it all goes bad as they do no have enough backhaul. The crazy shaping and policies are not applied as described: No such problems with BT or PN (Openreach both VDSL Fibre to cabinet)
The new speed caps are for new contracts - it might be you contract started before the reduced upload.
The upload speed can effectively limit download speeds as the upload it needed for handshakes. Short version make sure you do not saturate you upload. Longer version: If you only have the 2 up you can set software to limit the upload to allow headroom for the protocol overheads like handshakes and you should see the downloads speed up.
On balance the new deals fron other ISP always seem to be better than staying on. I dropped PN (signed up with loads of cashback and offers but the price hike meant I could leave early. Switched to BT Inifinity (again Cashback, Sainsbury credit, etc) did not even have to change my hardware (PlusNet sent me a BT Fibre Modem that I connected to my ASUS Cable Router) just changed the Auth on the ASUS and all good on BT. Really happy with BT (BT Wifi works at work) but will ditch them and go back to PN or someone else in 10 months.
kowalski
28 Nov 152#30
Personally I would not recommend Plusnet. If you have any problems be prepared to wait upwards of 30 minutes to speak to anyone. They are promoted as having amazing customer service, but I had a nightmare with them. They are polite and friendly, and the call is free, but the wait times are shocking and they don't get results.
When you join if you have any problems with BT Openreach, then prepare yourself for a terrible time as the communication between Plusnet and BT is a joke (and you as a customer are helpless and stuck in the middle)
You may also find they 'forget' to send out the free router (£5.99p+p) so keep an eye on this as it will cause problems if the BT Openreach engineer comes out to hook you up and you haven't yet received the router. You want to be sure the connection works before the engineer leaves as BT appointments are like gold dust. You may have to wait another 2 or 3 weeks before they can return. I speak from experience here :smiley:
Your experience will be completely different if the connection/changeover is smooth and you don't need to contact customer service.
agccga05
28 Nov 15#16
just called pulsnet and there speed it 40m down and 1.9m up and 80m down and 19m up so yer anyone sayin they get 38m down and 19m up load (FAKE) must be workers of plusnet
kowalski to agccga05
28 Nov 15#29
Some people are still on older deals that offered fast upload speeds (10Mb) for the 38Mb down package. This isn't available to new customers however (38/2 is standard).
abdi12346
28 Nov 15#28
Thank you.
clarence47a
28 Nov 15#27
45 minute wait at the moment...:disappointed:
joey119
28 Nov 15#26
tried to speak to them as I am moving home. They didn't even bother to listen what Talktalk offer was and suggested I could leave if I want... This is because I need to pay 100 quid on cancellation:(
abdi12346
28 Nov 15#24
Get Deal goes to talk talk?
pekoz1 to abdi12346
28 Nov 15#25
Your using the Talktalk offer to negotiate PlusNet down to the same price. If you've got any other quote from any other provider that's cheaper use that instead of Talktalk. Its just that Talk talk is an 18 month contract so your discount is for the full 18months..
Phone the PlusNet number when you've got an alternative price to quote to them.
DanManchester
28 Nov 15#3
Very good deal = heat.
Thought I'd got myself a good deal at £12.50 a month when I got them to price match that SSE deal a few months back.
matar to DanManchester
28 Nov 15#23
SSE had £120 cashback (£100 now) so works £60 better over the 2 years, also line rental is £12 only with SSE
Neggy
28 Nov 15#20
Has anyone manage to do this today, I got a message to say retentions is closed at the weekends?
ssjinzo to Neggy
28 Nov 15#21
I rang them up around 9 they were open
Adi2K7
28 Nov 15#18
Plusnet are amazing, been with them for 3 years now. Never had any problems and I always get the speeds I pay for which couldn't be said for Virgin when I used them whilst at university.
deeyup
28 Nov 15#17
I too get great up speeds. One of the reasons i have plusnet.. Virgin cable is slower up even on their top package
Naruto
28 Nov 151#15
Mate thanks so much for this. You just saved me £10 a month! Can't believe I was paying full price for so long! HOT!
agccga05
28 Nov 15#14
no way ( FAKE ) pic?
pdid
28 Nov 15#13
Just bagged this thanks OP :smile:
pdid
28 Nov 15#12
Mine too and I get that upload speed. It looks like they've downgraded the package for new customers with price cuts.
pauldan
28 Nov 15#9
Still got 10 months left on my 24 month contract currently paying £10 for 40/20 think they will deal or to much left on contract?
ssjinzo to pauldan
28 Nov 15#11
Same here i just phoned them up they told me they can't do anything as iam still in contract with them and move over to talk talk and let them take over the line instead of cancelling. You would have to pay 50% of your contract ends so in your case as well as mine it's roughly around 50 to 60 to leave them. I think still it's a very good deal to leave. I would give them a call and speak to them and see what they tell you. Don't forget quidco is around 90 also
fozzy17
28 Nov 151#8
I managed to get a good discount, paid line rental up front, which omly saved a pound a month, so £12 but they then knocked £10 a month off, I then said im still going to cancel, then they offered me £50 cash back, that was just over a month ago, and last week the cheque arrived, I would advice anyone to go right through and say your cancelling, that's when they offer you the best deals..be polite, and give them the sob story, things are tight, or you just lost your job..
jbmnic
28 Nov 15#6
Good info well shared
ontheqt
28 Nov 15#4
I pay plusnet £8 for 38mbs fibre unlimited 24 month deal and plus net tv 20 chanels plus kids in sd for a further £8. They gave me a free youview recorder no connection fee. Pay line rental yearly. I listed this and it went cold as a rentention deal but I think its good and at least they dont share your personal details with criminal as yet
Chesmunk
28 Nov 15#2
Might give this a go tomorrow. Thanks :smiley:
shanecr
28 Nov 15#1
I've been on plusnet 76mb unlimited for 9.99 a month for some time now. I assumed it was a common retention offer :smiley:
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
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Opening post
Spoke to Plusnet earlier today to discuss cost of our line rental /calls/fibre deal. Existing customers offers weren't great and required signing 18-24 month new contract. 24 months was too long for me...
However the agent was helpful and said they would match anyone elses offers - but not including cashbacks.
I have used Plusnet for a couple of years and wanted to stay so I had a quick look around and Talktalk were offering 76mbs download (80/20) fibre for £10 per month on an 18 month contract. The 38Mbs (40/10) fibre was £5 a month. Line rental was extra at £17.70 per month.... but half price at £8.85 for the 1st 12 months.
Went back to Plusnet retentions dept and they would match the fibre prices but not reduce line rental. So what I was told wasn't strictly true but still a reasonable saving for the fibre element.
So signing a new contract we could have 76Mbs fibre for £10 a month (normally £19.99) for a full 18 months new contract. Alternatively 38mbs fibre was available for £5 a month (normally £14.99) for the 18 months. Basically matching the Talktalk price...
I have put the link to the Talktalk broadband availability check which should give you prices to compare.
Just phone Plusnet retentions department on 0800 432 0200 Option 3 ...and follow the prompts.
The Talktalk price is lower over the Black Friday weekend but still seems to be cheaper than Plusnet so this still should useful ongoing. Talktalk 76Mbs fibre is listed as normally £15 a month reduced to £10 at the moment. Plusnet is £19.99 for the equivalent .
Hope it helps someone....
Remember link is to get Talktalk price to quote to Plusnet......
If you can find a better price with other suppliers just try Plusnet with yours instead...
Top comments
Latest comments (98)
As a new customer, the best I'm getting is:
PlusNet 65 - 80 Mb
One-off costs
Router P&P £6.99
Installation charge £49.99
Monthly costs
Unlimited Fibre Extra Broadband 6 Months £5.00 (£30.00)
Unlimited Fibre Extra Broadband 12 Months £19.99 (£239.88)
Line rental £16.99 (£305.82)
Therefor:
One-offs £56.98
Over 18 Months £575.70
TCB £85.00
Over 18 Months with Cashback £490.70
Was pretty good I thought. Not sure OPs deal included switching line rental to plusnet, but they seem to offer a better deal if you do switch to them.
I have been a talk talk customer in the past and it was not a pleasant experience. Buyer beware !!
"All call charges to service numbers beginning with 084/087/09 and 118 will consist of 2 parts; an access charge and a service charge. Our access charge is 5p per min from TalkTalk landlines"
thats a bit of a worry since talktalks c/s number is 0870 :confused: , considering the only time i contacted plusnets c/s is today and it took 1hr to get through and they offer **** all to me , i cant see how talk talk is any worse.
the best they offered me was 10/pm for 6 months line rental same . no cash back
plusnet £42 p/m talktalk £15.81 after cashback for 18 months no brainer really .
He couldn't have sounded more uninterested if he'd tried.
I'm in a pickle now because I don't know what they'll offer and the BT deal ends today.
Just hope Talktalk turn out OK. Plusnet have been pretty much faultless, it's a shame to leave but it's a big saving.
38/20 is no longer sold. check your facts.
i quite fancy the 38mb unlimited for £5
You can only get fast 20Mb upload with the top 80Mb package.
http://www.ispreview.co.uk/index.php/2015/06/isp-plusnet-tweaks-uk-fibre-broadband-prices-and-reduces-upload-speed.html
http://www.expertreviews.co.uk/technology/1403453/plusnet-drops-fibre-upload-speeds-to-only-2mbitssec
http://community.plus.net/forum/index.php/topic,140551.16.html
be nice to have just one box
No connection after 11 oclock at night since wednesday though the router says it is connected, but nothing loads.
40 minute wait on phone to "support" and all the duffus would suggest is change router, yea right, I'm gonna waste £40 on a router to save their face.....there are no disconnections on the line therefor plusnet dont see any problems,suuuure.
Strange how it happens around 11pm at night then seems to magically fix itself ready for the day ahead, only to fail again at 11pm.
Whats that you say? [Try a new router ya dumpling, it might make it better!!]
No cigar, a simple DNS change to Googles DNS server lets you back online*............
[Thanks to another irate plusnet user for pointing this simple fix out.]
They try to charge £47 for it. Or force you to enter a new contract
Several ways of doing this but try the following link on the PlusNet website
https://www.plus.net/home-broadband/fibre/
Click on one of the "Start your order" buttons fill in the details asked for and it will give you a predicted speed for your location.
The faster fibre package (Unlimited fibre extra in PlusNet terms) is 76 megabits (Mbs) per second down and 20 Mbs upwards.
The slower package (Unlimited fibre ) is 38 Mbs down and 2Mbs up for a new contract.
Your existing broadband speeds of 7211 download 915 upload are approx. 7Mbs down and 1Mbs up for rough comparison purposes.
However whether its worth it, it really depends on what you want to do with it?
It just opens up a world of possibilities you don't really have otherwise.
Should point out that they actually offer you £4.81 per month for 18 months. When you add the line rental, you get the same price as TalkTalk over the 18 months.
1) The speeds you get a dependent on the TIME / DATE of your contract the reduces speeds are a recent change
2) OOKLA, Speedtest etc are a bit of a con as most ISP host them locally and lift shaping and deep packet inspection on their SandVine kit. Virgin are the works for this. I'll never use them again. PN and BT seem to much more honest and reasonable.
Its odd my VM was really bad desipite having connections to 2 cabinets really close to my house. Realised that in my area they overprovision so Weekend / bank hols it all goes bad as they do no have enough backhaul. The crazy shaping and policies are not applied as described: No such problems with BT or PN (Openreach both VDSL Fibre to cabinet)
http://community.virginmedia.com/t5/Forum-Archive/Problems-with-slow-connection-latency-problems-London-W13-Areas/m-p/2184834/highlight/true#M1024460
The upload speed can effectively limit download speeds as the upload it needed for handshakes. Short version make sure you do not saturate you upload. Longer version: If you only have the 2 up you can set software to limit the upload to allow headroom for the protocol overheads like handshakes and you should see the downloads speed up.
On balance the new deals fron other ISP always seem to be better than staying on. I dropped PN (signed up with loads of cashback and offers but the price hike meant I could leave early. Switched to BT Inifinity (again Cashback, Sainsbury credit, etc) did not even have to change my hardware (PlusNet sent me a BT Fibre Modem that I connected to my ASUS Cable Router) just changed the Auth on the ASUS and all good on BT. Really happy with BT (BT Wifi works at work) but will ditch them and go back to PN or someone else in 10 months.
When you join if you have any problems with BT Openreach, then prepare yourself for a terrible time as the communication between Plusnet and BT is a joke (and you as a customer are helpless and stuck in the middle)
You may also find they 'forget' to send out the free router (£5.99p+p) so keep an eye on this as it will cause problems if the BT Openreach engineer comes out to hook you up and you haven't yet received the router. You want to be sure the connection works before the engineer leaves as BT appointments are like gold dust. You may have to wait another 2 or 3 weeks before they can return. I speak from experience here :smiley:
Your experience will be completely different if the connection/changeover is smooth and you don't need to contact customer service.
Phone the PlusNet number when you've got an alternative price to quote to them.
Thought I'd got myself a good deal at £12.50 a month when I got them to price match that SSE deal a few months back.