prefer my z3 compact over my iphone. glad i shifted.

Had to call O2 yesterday as they sent a bill for a few pounds (I did a webchat and said only USB cable was received and not a wall plug, they sent one out but forgot to tell me they would charge for it). Told them the same and they refunded after 20 mins on the line. Hopefully they won't take any money out (DD already cancelled). Thanks OP for a great deal.

Took contract out on 1st of dec. 4th received it. Payed outright on 5th Asked for unlock code on 7th, and 10th and again on 12th. on 12th went online to do it, on 13th received unlock code. on 13th went online chat to cancel contract, after one hour it had still not been done. Called O2 and mentioned i am recording this call for my security, strangely within 10 mins it was cancelled and the SIM no longer works! Alot of hastle but worth it! Although if you haven't the time....

Well done, does anyone have the same thing with Alpha as I do? The right lower corner of the phone (edge) seems to be a bit lifted out of the metal edges, it looks like the screen was replaced or something. When you use the menu, or back buttons in the dark you can see the light coming out from that corner, however everything seems to be fine with the phone, so I suspect it is refurbished in the way, that someone actually dropped the phone under the insurance and just returned it.

All done, took 5 days and 4 live chat sessions to get the unlock code, they also said they couldn't cancel the direct debit, so called my bank and they could. A bit of a pita but great deal.

I cancelled straightaway once I requested to unlock through the live chat, code arrived in 2 hours.

I think yes..but they play hard!!..they don't want to give way straight !..try to take from them a reference number..I did same way!!..I try via online chat and still don't recived after 48 hours..

Do I have to wait for the unlock code before cancelling the contract (Sony Z3)? Thanks in advance (contract starts today)

One more think..they doesn't want to close the account because j need to return fist the handset and then they will..how's come that?..they pretend is a standard account not refresh..iv done all steps exactly how others done

Thx

cheap case for Alpha phone
http://www.spigen.co.uk/clearance/galaxy-alpha-case-neo-hybrid.html#.Vl-vXHbNzIU

There is more then 48 hr and still no code!;(

How exactly they send the unlock cod?..via email,text.or?..

u r a star, thanks so much, will be doing just as instructed

Yeah I can help you, I got the ALPHA as well.
All you want to do is to put a contract sim at least once and then go to their live chat and talk that you want to unlock the phone. (The code arrived to me in 2 hours, although they said it might take up to 7 days)
Once you have set-up the request for phone unlock, you can then call 202 from your contract number (alpha/contract sim). Choose the options where they say if you want to cancel your contract press 1 and bla bla. When you finally get to speak with a real person (seriously took me an hour listening their horrible playlists) tell them you want to payoff your device in full and then cancel the contract. Obviously they will tell you, what's the reason for the cancellation, just tell them you really like the device, but the airtime plan doesn't seem to be a good value for money. Then they will verify your security questions that you had to set-up when you ordered, and then they will ask you for the card details to pay-off £120. What they said to me, is that I don't have to cancel direct debit as it will be cancelled automatically, however I do recommend you to check it with your bank as in the past people have reported that even after cancellation the money is taken out every month. Good luck :smiley: (Oh and all people that i have spoke with, have confirmed that you can pay device in full and cancel the contract, no one of them have said you can't, so don't listen to rumours. Found their customer service brilliant, the live chat was the best one with instant answers to everything, whereas the phone one took a bit to get connected to a real agent).

Tried cancelling via live chat but told to phone and cancel over the telephone. All done and paid for the z3 compact.

Managed to cancel the o2 Refresh part of it no problem using their live chat system.

This is still available for the alpha

out of stock

Using ALPHA right now, it's a mint phone for £120, having said that I still need to cancel the contract. However I was advised to use pay monthly sim for 24 hours and then chat with them to get it unlocked, the girl on the live chat, said they won't charge me for airtime If I use it for only 24 hours.

By the way, why is this expired? Grey and White Samsung Galaxy Alpha is still in stock. :neutral_face:

I just called having received my Z3 this morning , it was all ok and they said I could indeed cancel the airtime portion as I had no outstanding money owed on the device having paid upfront.

However they did advise that I cancel the direct debit , this annoyed me as the onus shouldn't be on me to stop them taking unnecessary payments.I had visions of them trying to charge 5p for used airtime , the bank refusing and me left with a permanent mark on my credit rating.In the end I decided not to bother and arranged a return instead.

Got my galaxy alpha today, I have avoided using it and also haven't put the sim in too (just in case). Can anyone advise me, what's the process of paying up the phone in full and cancelling. I would also like to get it unlocked, so I'm not sure if I should put the sim in, set it all up, get it unlocked and then pay it in full and cancel, or what do I do?

anything else in the box with Sony Z3C??

How can I request free unlocking code for Z3C please?

Online request form does not work - connection error each time after clicking submit.

just rang and paid 120 and like 1 pounds for 3 days service all good here basically brand new

There is an option just below the first few contract offers that says "Pay for your device upfront"

Expanding this gives some more contracts that start at £120 upfront with £8.50 a month airtime charge , this is what I and a few others have selected but we're not sure if it is considered the same as a normal refresh deal?

Yup, some members here are really misinformed or talking rubbish, guess we'll find out tomorrow when the phones arrive :/

My bank account says otherwise, there's a £120 transaction being processed right now

OP wrote 'Both can be purchased for £120 upfront and you can cancel contract part straight away.' - what's the real story?

Oh, I assumed you paid £120 for phone upfront and the £8.50 per month for sim

nothing is upfront for Z3 compact refurb or Galaxy Alpha refurb

But the handset is £120 up front, how does that work?

I just spoke to them on live chat and was told no I wouldn't be able to cancel without paying off the contract...

Yes, you have to pay off the handset contract, not the tariff. That is the whole point of o2 refresh. I.e. 24 x £5

Yeah maybe but I decided not to take the risk, the guy was pretty adamant I'd be forced to pay it off.

It's a lot of money to get stuck into paying for a refurb if it does go tits up trying to cancel

Z3C is the best phone I've ever had.

Amazing battery life, sensible sized screen, and good enough CPU and RAM that it really doesn't matter what the numbers are because it never lags.

You could buy an ugly Samsung that might be faster in a hypothetical scenario you'll never experience, or have a load of extra pixels your retina is incapable of detecting, but this is the best phone for practical use.

Edit: And it has an SD card slot so you can add an extra 128GB of storage.

Hmm always fancied giving the Alpha a go as a backup if it dropped in price.

Anyone had experience with refurbished phones before. Do they have any marks or screatches from previous owner are they brand new like??

e.g Apple refurbs are immaculate with new parts etc anyone would know who has had their iPhone swapped out at Apple store.

Are these Z3c the same? My guess is O2 have the recycle policy so maybe they sell that stock as refurb? Or maybe they are from Sony 14 day return stock tested and packed? Anyone had an O2 refurb before? Cheers

I'm not confusing it, I'm actually writing this on my z1. It really is no noticeable upgrade against the second gen moto g i had before. No noticeable update in speed despite the extra ghz except maybe in gaming which i don't do much of and the camera *can* produce better pictures than the moto g but but not consistently thanks to superior auto not being very good. In answer to the other post I'd put the blame on the superior auto software- if you don't believe me read online reviews of various z phones which are mixed at best and which all the z series use. It is less stable than the moto g, even on the latest update.

Reading what you have written I think you're confusing the Z1 with the Original Z. The Z1 was and still is decent, certainly much better than the current Moto G. The original Z though, not so much.

http://www.gsmarena.com/compare.php3?idPhone1=5204&idPhone2=5596&idPhone3=7247

Wow that is a decent price.

Gutted the Z3C is out of stock!! :disappointed:

The Z3C has a different chipset and GPU to the Z1, it also has a completely different wide angle lens and ISO sensor to the Z1. So no, it ISN'T the same camera. :confused: Jeez the misinformation here......

So you're talking about the Z1 as if it's the same thing as the Z3C, which is plain wrong and hilarious to see you on about it.

Absolutely love my Z5 Compact and my gf wanted one exactly like this would've got the Z3 Compact but looks like i missed it

So you don't think the track record of phones from the same stable with the same poor android skin and with in one case THE SAME CAMERA have any bearing in assessing this one?!!? The spec is an uplift for the cpu but if the hardware makes the most of android i'd be surprised as there is no reason to think that it has. Sony make poor phones that perform under their on paper specs on a regular basis but you somehow think this is different because? I could quote you any other number of sub par Sony models but apparently this is the magic one? Maybe but I won't be buying it. The only reason to get a z compact is because they are better than almost any other phone at their screen size and you want a small screen.

You mean the bit where you waffled on about the Z1 the entire post and even the Z5 but made only a passing remark about the phones up for grabs here- which the two people you quoted were discussing.

Maybe YOU should read back what you wrote :confused:

Thanks op :smiley:
Ordered galaxy alpha, looks a bargain @ £120, daughters Xmas pressie sorted!
Heated :sunglasses:

Actually read what I said then post....

O2 GURU – PANKAJ: Hello, it's O2 Guru – Pankaj here. I hope you're well. What can I do for you?
EIMANTAS: Hello, Pankaj. I want to order Samsung Galaxy Alpha via o2 refresh. When the phone aarives can I pay device price in full and cancel the air time?
O2 GURU – PANKAJ: Yes Eimantas. You can do that.
O2 GURU – PANKAJ: There is issue with that.
EIMANTAS: What issue
O2 GURU – PANKAJ: *in no
O2 GURU – PANKAJ: Sorry I missed out on 'No'.
O2 GURU – PANKAJ: It's perfectly fine, there is no issue with that.
O2 GURU – PANKAJ: On O2 Refresh, you can pay off the phone plan and cancel the contract.
EIMANTAS: So after I receive my device what would the process be then, just using this online form or phoning you up?
O2 GURU – PANKAJ: Once you receive the phone, call 202 free from your contract phone and pay off the phone plan.
O2 GURU – PANKAJ: They will cancel the contract straightaway.
EIMANTAS: Can you pay off the phone using live chat too or no, and also do you have to pay for the first month of air time?
O2 GURU – PANKAJ: Yes, you can live chat with us and we'll assist in canceling the contract.
O2 GURU – PANKAJ: You don't have to pay airtime if you cancel straight away.
EIMANTAS: Okay, thank you for your help and time
O2 GURU – PANKAJ: You're most welcome.

Ordered ALPHA, damn good specs for £120 if I will be able to cancel the contract (only concern is the battery, but it is still bigger than Iphone 6s, so yeah).

out of stock

Had my eye on the z3 compact for a while! Sad they've gone.

Lol this post- Z1 isn't an upgrade on the Moto G!

How interesting, this is for a Z3 compact :confused: you know, an entirely different phone

Z3 compact is still an absolutely fantastic phone and despite being older (and much smaller) it still has better specs then even the 3rd gen Moto G for the most part, particularly the main camera and video + chipset which is considerably faster. They are both due marshmallow. Both good phones. Z3 does have a clear spec edge though.

Out of stock :disappointed: Does anyone know if there be anymore in stock on Monday?

Do you need to give 30 days notice?

Except that the iterations of the z series are only 6 months apart and the z3 uses exactly the same camera as the z1... It's a small step up from an underwhelming start for a supposed flagship phone, so not really flawed logic. Even the z5 camera has a lot of detractors which is step up in specification

Hi, really tempted by this, but I thought that someone in a previous O2 refresh deal pointed out that O2 were clamping down on abuse of these deals and were not allowing you to cancel the airtime without handing the handset back. Can someone confirm that this is possible?
BTW I am not an O2 customer. Do you have to be an O2 customer to do this?
Cheers

If you choose the upfront payment , is it still considered a refresh deal? My account says I'm on a sim only 24m deal?

I was just reading the specs about the Galaxy Alpha.

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/others/SM-G850FZKEBTU

I had never come across it before. £120 is a great price for a phone that can record 4K video.

is the z3 better than the m4 aqua? ?

what are their refurbs usually like?

Z3C is OOS

Possibly true

could expand the post to include the S6 refurb for £260 as thats a good deal in itself

which tariff do you select? I see there's one with £120 upfront and £13.50 a month. Is that the correct one?

Great Deal!! HOT!

This is like saying you went from a PS3 to an Xbox 360 and saying there was no notable difference, so you shouldn't buy the Xbox One. Flawed logic.

A 3rd iteration of a product, will be much improved on the 1st iteration.

Of course I just bought from for £216 ffs.

Not sure what you think it's superior to - if you are expecting it to be superior to the Moto G, I really think it just won't in the real world. I bought a Z1 to upgrade my 2nd gen Moto G and it really hasn't been a noticeable upgrade in any sense. The camera has produced *some* superior photos but equally has produced some worse ones, I think the G camera is more consistent actually (caveat: if you use on manual then it is probably possible to take better shots consistently, if you know how to use the settings properly, but Superior Auto is not superior at all. Some people report better results by changing the camera app, but not tried it). This has the same hardware and software I'm pretty sure, and given that even the new Z5 camera is not really doing what it ought to on paper, I'd be ready for some disappointment if I were you. The Z1 ought to have been an upgrade in screen quality and processing grunt too and again in the real world you really wouldn't notice the difference. Remember I'm talking about the last gen Moto G too, I expect the latest version would actually have beaten the Z1 on the camera if I'd had one. On the bright side, I'm looking forward to my X Play and selling my old Moto G and Z1...

Just sold my piece of **** z3 compact, only had it 3 months and it developed the headphone jack problem that sony refuse to acknowledge, avoid it like the plague.

£260 for a refurb Samsung S6 32GB too seems pretty good too. Though ideally I want a phone with 64GB or one to have a micro SD card slot.

This deal is surface of the sun hot...

Thank you, just completed checkout for a black Z3 delivery due tomorrow. Have just received my Sony C4 ordered via John Lewis on their deal for £99. Will now look to return the C4 but like the 2 year guarantee JW give.

You can see a full list of the o2 refresh deals here...https://www.mobilephonechecker.co.uk/guides/o2refresh/

One M9 looks tempting too!

The Z3 will have superior everything

How do you check local stores it just says out of stock when I try ?

Oos everywhere... Surprise

no stock in my nearest 4 stores.

When I placed my order I was forced to click a checkbox which said the service will start upon receipt of phone/sim? Does this usually happen , I thought you needed to activate it?

Z3 compact oos

Z3 compact or latest Moto G in 16GB variant? Any ideas?

Have ordered only the red available, will collect from store on tuesday. what do I need to do to ancel. Should I collect phone first?

Damn, OOS for home delivery :disappointed:

I wouldn't agree, if the Z1 is anything go by which has the same hardware and I think the same software. The Z1 CAN produce better photos but often produces worse too, with strange smeary artifacts on the pictures (probably most often it is about on a par). For my money the Moto G is more consistent at producing what you were expecting - Superior Auto just isn't superior! If you don't ind taking time with the manual settings and know what you are doing with them then yes it probably is better, but just not on Auto.

I cannot see the upfront cost as £120 can someone help please

Seems like a good deal if they'll definitely let you cancel the contract straight away. How have other folks gone about cancelling, can you do so via their online web chat on the same day as ordering?

A really good price for Alpha, my only concern is the battery as it is even worse than my S3. Surely they could of put the bigger one. How do you pay the full amount for the phone and cancel it, can any one advise as I never done it. Also can this be done through the live chat?

Don't need it but tempted

Don't need it but tempted

Does it only work on the refurbished phones?
I don't understand as most of the handset on O2 refresh state that you do not have to pay anything upfront

Thanks mate, just ordered, three sim to go in too!

Is it easy to cancel contract straight away and unlock the phone? anyone done this?

update:
OOS for home delivery & store collection in Staffordshire. good luck if you can find it. lol

Hi, can you buy any phone on O2 refresh and cancel the contract in the same way to get the phone by just paying the upfront cost?

Excellent thanks, would you have to pay for the first month?

OOS when I go to basket :/ (for home delivery)

What tariff as they are coming up as FREE?

​ from the deal link select z3 contact, view tariffs, pay for my device in full. Just noticed there's an £8.50 a month tariff too.

i'm interested....thanks OP

Great price for a Z3 compact

Now this a bargain!

prefer my z3 compact over my iphone. glad i shifted.