Ever fancy Samsung S6 deal on refresh tariff but were put off by refurb condition? Well now you can order new one for the same price. It is now part of January sale 2016.
Go pay monthly phones, Tick Samsung, Tick NEW.
Choose Colour: Black, Gold, White and 32GB version
There is 10 tariffs to choose from --- Click ---->>> + SHOW MORE
Pick up tariff with 3GB Data, £19.99 upfront, £31 monthly
14 day change of mind policy
Brand new Samsung comes with 2 year warranty by Samsung, right?
Merry Christmas and Happy New Year 2016
Top comments
neoboy to itr786
25 Dec 1520#14
This is a Refresh deal by O2, meaning all their contracts are split into phone and airtime payments so what you're doing is taking out the contract and cancelling within your statutory 14 days. When you're cancelling you are telling them you want to keep the phone and in this case the phone payment part of the contract is £10 a month so times that by 24 months which is the initial contract equals £240 plus the upfront payment of £19.99 and voila you have a phone for £259.99. Pretty simple phone call all in all as they don't bounce you around retentions, have done it myself in the past.
O2 also unlock their pay monthly phones for free so make sure to unlock it within the 14 days before your cancel otherwise you'll have to pay extra to do so. You can use this form to unlock it, from personal experience it took just under 3 working days to do so at which point I called to cancel and getting a phone this way did not affect my credit score.
To clarify the 14 days part you need to do that to avoid being charged for a month of usage on top of the device plan but you are never actually locked into full 24 months as this is a Refresh contract. You can in theory use the contract for a few months and then cancel when you feel like you want to change the provider and to do that just pay off the device part (£10 x number of months you'd have left at that point) with no penalty.
jb66
25 Dec 157#44
I dont think thats a good deal at all
neoboy
25 Dec 154#111
The poster's imagination.
LittleChimp
25 Dec 154#21
If you pick the 39 pound tariff instead of the 31 you can get 70 pound on quidco and the phone is still 259.99 so might sweeten the deal.
I bought one second hand today for more.
(Brand new / open box)
eddyw
25 Dec 15#4
I gather there is no way around being an existing 02 customer? :disappointed:
jh787 to eddyw
25 Dec 151#5
What you mean? You need to be existing customer?
If you mean that you're already a customer then just take out another line. I've had many lines running concurrently
adi5704
25 Dec 15#6
And £340 for 64GB. Certainly the best price for this phone.
JonBetts2004 to adi5704
25 Dec 15#35
I worked it out as £390...
edshapcott to adi5704
4 Jan 16#563
how?
sofiasar
25 Dec 15#7
How much is lg G4 please
kaykayrocks
25 Dec 151#8
no longer available
rodman to kaykayrocks
25 Dec 151#9
It is available
hiphophustler
25 Dec 151#10
It is still available merry Christmas
itr786
25 Dec 151#11
I might not be a mathematician, but..
Quote "Pick up tariff with 3GB Data, £19.99 upfront, £31 monthly"....
How in God's name did you get £259.99!?
rodman to itr786
25 Dec 15#12
You pay £10 for the phone and £21 for the 3GB data = £31 monthly total
zayf to itr786
25 Dec 151#13
Check link in 1st comment to learn about o2 referesh. 100s of users here used similar deal with no problem in past
neoboy to itr786
25 Dec 1520#14
This is a Refresh deal by O2, meaning all their contracts are split into phone and airtime payments so what you're doing is taking out the contract and cancelling within your statutory 14 days. When you're cancelling you are telling them you want to keep the phone and in this case the phone payment part of the contract is £10 a month so times that by 24 months which is the initial contract equals £240 plus the upfront payment of £19.99 and voila you have a phone for £259.99. Pretty simple phone call all in all as they don't bounce you around retentions, have done it myself in the past.
O2 also unlock their pay monthly phones for free so make sure to unlock it within the 14 days before your cancel otherwise you'll have to pay extra to do so. You can use this form to unlock it, from personal experience it took just under 3 working days to do so at which point I called to cancel and getting a phone this way did not affect my credit score.
To clarify the 14 days part you need to do that to avoid being charged for a month of usage on top of the device plan but you are never actually locked into full 24 months as this is a Refresh contract. You can in theory use the contract for a few months and then cancel when you feel like you want to change the provider and to do that just pay off the device part (£10 x number of months you'd have left at that point) with no penalty.
LittleChimp
25 Dec 15#15
Does doing this affect your credit rating, since your taking a contract out then immediately cancelling it?
Singlung2099 to LittleChimp
25 Dec 15#19
No you're not cancelling the contract. You're paying it off. The contract is for the length of time it would have taken for you to pay off the handset cost (loan agreement). That's why the refresh contract works out better because you can do it whenever during the contract.
With the airtime and phone cost split. It makes upgrading alot cheaper aswell.
itr786
25 Dec 15#16
Sorry I missed that, Alittle early in the morning...
I've ordered one nonetheless,hopefully everything will go seamlessly and I can cancel the contract and pay what's outstanding for the device.
Bigspin
25 Dec 15#17
great deal. Sammy just released Android 6.0 beta firmware and so far it's great ( you can join beta program by downloading galaxy care app from Samsung app store and opt in for beta test. you need unlocked phone and generic UK firmware.)
Kindsaver to Bigspin
25 Dec 15#49
How do you then install the update?
MaximusRo
25 Dec 15#18
So why do you need to be an O2 customer already? As someone seems to imply that a few comments up
dharamm
25 Dec 151#20
Well..this deal doesn't seem to be a deal though. ....cause of a few iffs.nd buts nd 24 months wait etc..if u wanna get s6 for 269
..might as well get it from argos for 259.
Brand new ..no contract. ..no fuss....
jco83 to dharamm
25 Dec 15#22
£400 on argos ?
popcorn786 to dharamm
25 Dec 15#25
where on Argos is it that price please?
rodman to dharamm
25 Dec 151#40
yeah get one from argos but more likely £359
usetheforceluke to dharamm
25 Dec 151#64
Still waiting for this guy to post the argos link :smiley:
hana3164 to dharamm
25 Dec 151#93
I think you've misunderstood this whole refresh thing! You don't need to wait the full 24 months. All you do is once you've received delivery of the device, ring 202 off an O2 phone ring 03448090202 off another phone and say you'd like to pay off your Refresh Device plan. You've already paid £19.99 upfront which means you owe £240. They'll take a payment of £240 on a credit or debit card. You can then either cancel the Airtime (sim) or carry on using the sim if you need it at £21 a month for unlimited calls & texts and 3GB data on a 30 day rolling bases. This deal is available to BOTH NEW AND EXISTING customers.
pjayflynn to dharamm
25 Dec 15#109
Where is an S6 £259 from Argos?
Cant find any
brooklynbrawler to dharamm
25 Dec 15#124
Currently £399?
sadasreddy to dharamm
29 Dec 15#317
Hi could you please give me link to where I can get it for £269 on Argos. I am interested in buying one
LittleChimp
25 Dec 154#21
If you pick the 39 pound tariff instead of the 31 you can get 70 pound on quidco and the phone is still 259.99 so might sweeten the deal.
jco83 to LittleChimp
25 Dec 151#24
Will cashback still track if your cancelling the tariff plan ?
orhanftw to LittleChimp
25 Dec 15#51
I just did this, but cashback only tracked at £45. Although I selected the £39 a month tariff (with 20GB data), it looks like it got reduced to £29 a month (for whatever reason!). Here's what I got in the confirmation email:
Here's what you ordered:
------------------------------------------
1 Samsung Galaxy S6 32GB Sapphire Black O2 Unlimited 24M 20GB Refresh
£29 £19.99
Common Sense to LittleChimp
26 Dec 15#170
If you cancel the contract you will not get cashback!
seabs
25 Dec 15#23
I'm waiting for a similar deal for the edge variant but this is a brilliant deal. Maybe a sign that the S7 is coming and they want to clear stock of the S6?
LittleChimp
25 Dec 15#26
Not sure can only assume it's fairly automated if your ordering it through the website so it should track in the first week or so giving you time to cancel but maybe someone else can clarify.
hana3164 to LittleChimp
25 Dec 15#94
Just to clarify YOU DO NOT NEED TO CANCEL within 14 days. It can be cancelled anytime. Dependant on when u cancel it, you would the airtime line rental for that period. The phone is being purchased on loan/credit agreement so can be paid anytime you like to pay the balance off.
vassy201187
25 Dec 15#27
No
shaggy
25 Dec 15#28
Exactly. So risky.
So do people find the 32gb enough or do you go for more
shaggy
25 Dec 151#29
Went for the 32gb sapphire black. Glad I waited and didn't order the refurb. Store near me had stock to collect from tomorrow Boxing Day lol but I resisted and opted for pick up at another stock on 30th. At least it allows me to cancel straight away online then as call centers will be open :smiley:
Thanks OP. Hopefully I'll stick with the s6 and sell my much more expensive iPhone 6s Plus
orhanftw
25 Dec 15#30
I'm assuming you get the quick charger in the box as well as a headset right? As opposed to the recently posted refurb deal which I think only included the phone and a usb cable.
shaggy to orhanftw
25 Dec 15#31
Yes as its brand new
vassy201187
25 Dec 151#32
You need to be in contract min 6 months for cashback
grimboj2
25 Dec 15#33
£31/mo for 3 GB data. That values the phone at £310. There is no equivalent simplicity tariff but an approximation is £19/mo for 3GB.
I'll admit its unusual to see a deal on O2 but its only a fifty quid saving vs sim only and you're locked into a two year deal with s7 out in Feb.
orhanftw
25 Dec 15#34
Just curious, won't O2 call centers be open from Boxing Day onwards?
jb66
25 Dec 151#36
Did for me a few years ago and paid out
Jawz
25 Dec 15#37
Got a Nexus 5 myself, but having picked up one for the Mrs from Argos (£349.99 and came with wireless charger), might get envy and get one of these myself.
Or could hold out a little longer. Recent upgrade of Nexus and being able to block nuisance calls as given my phone a but more life :smiley:
woodg8 to Jawz
25 Dec 15#102
what are you using to block nuisance calls? been getting loads recently on my Nexus 5 too
brebre
25 Dec 15#38
I am due an upgrade and would like a s6 I'm with o2. Any advise?
Jawz
25 Dec 15#39
Yes I saw this too, another reason
why I opted for new from Argos with it being an Xmas present.
muffboy
25 Dec 15#41
What price from Argos?
Jawz
25 Dec 15#42
I paid £349 but came with a Samsung Wireless Charger (priced at £30) so not too bad a deal.
Shando
25 Dec 15#43
What's the cheapest deal on the normal Edge 32gb?
jb66
25 Dec 157#44
I dont think thats a good deal at all
GigabitEthernet
25 Dec 15#45
Do O2 contracts cover the device for two years like Vodafone ones do?
orhanftw
25 Dec 151#46
Couldn't resist this deal any longer, so I've gone for it - picking up from store 30th December. I'll also keep my eyes peeled for any better Galaxy S6/Edge deals during the period leading up to that to give myself a chance to cancel this one. Might be some awesome deals upcoming post-Xmas!
Had my eyes on the LG G4 for a while, but I think I'll prefer this phone due to the smaller form factor (more comfortable one-handed use!) and the fingerprint scanner. Samsung pay is expected to hit UK in Q1 2016, and will work much like Apple Pay - which is a huge plus point for this phone over other Androids IMO.
Thanks for posting this OP, glad I held off on the refurb deal now. Only thing I'm slightly concerned about is whether 32GB will be enough, with no expandable storage option. But oh well, we don't live in a perfect world :stuck_out_tongue:
moogle
25 Dec 15#47
£340, you must have selected a higher upfront price. (24x10) + 99.99
orhanftw
25 Dec 15#48
I'm still not 100% sure of the logistics of an O2 refresh deal (having never done it before), but please someone correct me if I'm off base with it.
1. Order phone & wait to receive it
2. Call customer services & request unlock code; wait until this is received and phone is unlocked (could take few days)
3. Call customer services & request to cancel device Airtime, paying off device plan in full (£259.99)
Or can you request the unlock code and cancel the Airtime in one go? And do you ever actually have to put the O2 sim into the phone during this process (e.g. for the unlock code)? Won't you then get charged for the period that the sim was active in your phone?
Common Sense
25 Dec 15#50
I had a chat with o2 and they insisted they charge £15 to unlock and it is not free.
I also want to know how to unlock without inserting sim. Do they give the code ovr the phone or via email?
me78
25 Dec 15#52
OK I've ordered. Can always cancel if a better deal comes out. I've do e refresh before and did only pay the device cost. It was a bit of a faff but a good saving and I should get £100 for my old phone so in theory for £160 I'll have upgraded to an S6 which is a bargain. I pay £12 to giff gaff for my monthly usage which I'm very happy with. I use my phone at work and at home so it's well used for the money. Just hope the S6 is good I am a bit worried about lack of SD card.
redmouse2
25 Dec 152#53
great in theory until o2 smack you with the £700+ bill and then refer the matter to the debt collectors. it will eventually get sorted but massive headache andrisk of credit rating being tarnished
surfbabe10 to redmouse2
25 Dec 15#62
Oh yes good old O2, exact same problem I had!
DealJourno
25 Dec 152#54
Pay off the handset contract. You then own the device so they should unlock.it free of charge.
You do need to put the sim in and pay the percentage of the tariff until you cancel.
I've done this twice without any problems. The second time they did try to persuade me to stay.
As for impact on credit rating when doing this, I've noticed no impact. On all three services my rating has stayed close to the top after doing this both times.
I never get nusiance calls either as someone mentioned that as a potential issue. Do these companies only bother people with a poor credit history?
JonBetts2004
25 Dec 15#55
Ah right, must have picked the wrong tariff. Cheers!
Speculator
25 Dec 15#56
Tempted to get this for myself but just bought a virtually new Note 4 for £147. Should've waited. :disappointed:
bluefish2303 to Speculator
25 Dec 15#71
Is the deal on the Note 4 still available?
zayf to Speculator
25 Dec 15#73
Where from. I would take ur note 4 for 147.
DealJourno
25 Dec 151#57
Did it get reduced because the £39 covers both contracts?
Airtime £29 pm
Device £10 pm
Bigspin
25 Dec 15#58
Once you opt in, update arrive as a OTA. Check below link for full instructions.
I think you're right. Oh well, I'm 99% sure it won't pay out anyway, it's just a nice bonus if it does :stuck_out_tongue:
gigaking
25 Dec 15#60
Can someone help please. 2 days ago I got the s6 on the refurb deal.
Is it possible to swap this for the brand new one? Has anyone tried this
shaggy to gigaking
25 Dec 15#67
Probably best to send the refurbished one back and in the meantime order this one.
locktheworldout
25 Dec 15#61
I got the refurb deal, but I'm sending it back. 32Gb is not enough for me. I added my usual apps and a few games, some of my music and a few videos.
That only left me 2.5Gb for any photos of videos etc
Very nice phone, lovely screen, great camera. Very slippery though and a real fingerprint magnet.
shaggy to locktheworldout
25 Dec 15#68
Hey the 64gb one then. :smiley: I was worried about 32gb not enough and my old note 4 did becp!e filled up but that was only because I was down
Pading lpta of iPlayer shows
jh787
25 Dec 151#63
+1
Wrecked my credit file.
Mostly my own fault.
I cancelled direct debit after paying off phone.
They sent me Bill for £400+.
I rang them and they credited my account with the £400+ to even it out but direct debit had already been cancelled.
No further letters, bills or emails sent and checked my credit file a year later because I kept getting refused credit and there is a big red mark from O2. That's when I found out what had happened. I have paid them back but they said my file might still not be reinstated to its former glory.
I should have kept an eye on my account and queried the extra payment but they should have contacted me also.
They're deals are so good (like this one) that I had to order in the Mrs name few weeks back even after this cockup
adi5704
25 Dec 15#65
Select the tariff with £99.99 upfront with £10 device plan.
wadz
25 Dec 15#66
Samsung have their sold to cash in like Apple with the removal of the memory card expansion. I have had all the previous Galaxy models but have switched to Note 4 for this reason. bring back the memory expansion!
jambone
25 Dec 15#69
This has just happened with us. Was this for the iphone 5 deal last year?
Surely the £400+ debt should never have been out on the account in the first place?
What did you say to them in the end? And did you originally cancel the contract within the 14 days cooling off period?
GigabitEthernet
25 Dec 15#70
Bought, thanks OP.
O2 seems to have quite low credit requirements. Will this reduce my credit score?
Speculator
25 Dec 15#72
No, Amazon are OOS.
Common Sense
25 Dec 15#74
Pay off the handset contract. You then own the device so they should unlock.it free of charge.
You do need to put the sim in and pay the percentage of the tariff until you cancel.
I've done this twice without any problems. The second time they did try to persuade me to stay.
As for impact on credit rating when doing this, I've noticed no impact. On all three services my rating has stayed close to the top after doing this both times.
I never get nusiance calls either as someone mentioned that as a potential issue. Do these companies only bother people with a poor credit history?[/quote]
What is the sequence?
1.Order phone.
2. Call to cancel airtime and pay handset
3. Ask for unlock code (after cancellation)?
How is the unlock code given? Via email, text or to the phone?
Or betweem step 2 and 3 does the sim need to be inserted?
zunoslash
25 Dec 15#75
GOLD or BLACK ? Which one is better?
t_kaay to zunoslash
25 Dec 15#79
I got the gold from Argos the other day. Very nice colour. Compared the colours in CPW before buying......black looks too plain and didn't have any wow appeal. Gold titanium to give it it's full name is quite eye catching
Jawz
25 Dec 15#76
Well for an Xmas present to get new for the girlfriend, was the best deal at the time.
For myself however, I will get a refurbished one or this deal..... But most probably wait another 6 moths and see what's about
jh787
25 Dec 15#77
I think it was the note 3 refurbished deal (I've haf so many)
The mistake was that they assumed the direct debit would go through and I was out of pocket so they refunded into my bank account. I cancelled the direct debit so it bounced and I therefore I had got reimbursed for money that never left my account.
The annoying thing was I didn't know and no one from O2 contacted me .
I've just found out a few days ago and have since paid them back and waiting on them to reply about clearing my file now.
They only reply via email no phone so takes a few days between emails.
JeffsterRule
25 Dec 151#78
Sorry but not convinced still like uswitch mobilephonesdirect deal of 64gb for 248 - 30 quidco. Then you pay £12.50 per month x 24 for 2Gb of data.
You do know your link is to your basket only and not to a deal.
KP2013
25 Dec 15#80
Does anyone know what does this mean?
Device cash price 360.00
Does that mean we have to pay 360 if we cancel contract?
The following is from the O2 website.
Representative example
Duration of credit agreement 24 months
Upfront cost £19.99
Monthly device payment £10.00
Total Credit amount £240.00
Total amount payable for device £259.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £360.00
Thanks
itr786 to KP2013
25 Dec 15#86
Dude, calm down, I'm sure someone will be along to answer your question.
GrrSalty
25 Dec 15#82
Man I hope this promotion is on through the whole January, cause I'm out of the country right now ;(
neoboy
25 Dec 151#83
£15 only applies to PAYG phones or if you are trying to unlock it after cancelling the contract. Here is more info along with a link to the online unlock form.
EDIT: From personal experience I did it via the online form and was simply emailed a code after 3 days.
freebazee
25 Dec 15#84
Now I'm confused ... Got the Moto X Play from Amazon for Battery (still boxed). Then I was convinced on LG G4 for excellent camera reviews and now this. What do you guys think is better between LG G4 & S6.... Camera being the most important point as I'm use to Lumia 1020 quality.
hyenadog to freebazee
25 Dec 151#104
youre not going to get 1020 quality from any smartphone around ... the area where most smartphones struggle badly is in lower light where the LGG4 and GalaxyS6 shine (wide aperture lens, Optical image stabilisation etc) in simple terms the LG G4 is better for stills (laser autofocus) and the G6 better for video (LG G4 focus tends toi wander) .. theres no other smartphone around at the momen bar the Lumia 950 (half finished OS/lack of apps) thats anywhere close ... so for me its the G4, s6 or lumia
kamran9558 to freebazee
25 Dec 15#123
if camera is the priority than g4
Kijoki
25 Dec 15#85
A quick question as I couldn't find the answer to it.
Is it possible to cancel airtime only and pay off device on a monthly basis or do I need to pay the full amount for device upon cancellation?
jh787 to Kijoki
25 Dec 15#87
Full amount on cancellation
jh787
25 Dec 15#88
Device cash price is payg price.
Total amount payable is refresh price.
KP2013
25 Dec 15#89
sorry guys,
something was wrong with my computer
kamran9558
25 Dec 15#90
Thanks for this. I don't think I would be risking my credit history for 50/100 quid
jb66 to kamran9558
25 Dec 153#91
iEimis
25 Dec 15#92
Beware guys, don't use the contract card and cancel the contract straightaway when you receive phone (before that go to live chat to request unlock code)
I believe that the contract can be cancelled and you will still receive the unlock code if it was requested before on live chat.
If you use contract card and don't cancel the airtime straightaway, you are risking to pay for one month's tariff, I got Galaxy Alpha for £120 last time round and cancelled it the next day, however the customer advisers in online chat told me to use the contract card for 24 hours otherwise they will apparently not be able to unlock the phone. As I have used the card and didn't cancelled the contract the bill was generated for first month next day, and I was charged full amount for my airtime plan by direct debit after 14 days. When the next bill came in they said they will refund me over a half of the airtime tarrif as I haven't used it, however the card was active from 1st December till 8th December even though I have cancelled on 1st. As it was Christmas, after an 30 minute talking and direction to supervisor they said they will make one final bill refunding me everything that they have charged, apart from the £120 phone cost of course.
vtec to iEimis
30 Dec 15#404
why would you pay one months tarriff unless you actually make calls , texts or use data allowance then it's understandable.
DavidP789
25 Dec 15#95
Hi, so would I install the sim card first, then ring up on the day and cancel the contract ? And do I ask for the phone to be unlocked after I have installed the sim ?
CMSeddon
25 Dec 15#96
Thanks for this, been looking for a good deal on this for the fiancee for ages. Also anyone who doesn't know, students can get 20% off the tariff price (21 quid of the 31) or if the company you work for its eligible for the o2 open thing you get 25% off so it works out as 26.70 or 24.75 I think (that's in my head)
vtec
25 Dec 15#97
was very close to buy LG g4 but I've gone for the s6 64gb because my phone fills up quite fast. hope it's worth extra £80 over 32gb.
shaggy
25 Dec 15#98
Not too sure that's why I didn't take the risk
bert42
25 Dec 15#99
Carphone warehouse same deal, no upfront cost. Use Quidco and get £70 cash back.
rodman to bert42
25 Dec 15#101
Refresh contracts only direct from O2
Ripperoo
25 Dec 15#100
This a good price for the SGS6
I did the O2 refresh a little over a year ago for the S5 and cancelled the airtime ASAP after receiving through the post and ended up with a nice shiny Samsung Galaxy S5 for the princely sum of £259ish.
Mine was actually a refurb @ £259 IIRC, but by all accounts it was a new phone.
I upgraded recently, but didn't bother with the SGS6 due to lack of SD card expansion and non-removable battery and went for Samsung Note 4, but that was £366, so £259 for the SGS6 is a steal and a bargain to grab if you need a new phone soon. Just MHO of course.:smirk:
Adi2K7
25 Dec 15#103
Can I cancel the airtime plan but keep the handset plan if I don't want to pay for the phone outright?
hana3164
25 Dec 15#105
Yes they are open on Boxing Day
danielbaxter
25 Dec 15#106
If rather just pay £10 a month for the phone lmao
GigabitEthernet to danielbaxter
25 Dec 151#108
That is what you're doing effectively. You just have to have the airtime as well if you do that.
DavidP789
25 Dec 15#107
do I need to install the sim first and activate it before cancelling it, and requesting it to be unlocked ? Or when I recieve the device I simply leave the sim un-activated and ask to cancel the air time and ask for my unlock code.
rodman
25 Dec 15#110
She was talking about S5
neoboy
25 Dec 154#111
The poster's imagination.
pjayflynn
25 Dec 15#112
Clearly talking about the S6
topscal
25 Dec 15#113
Can someone let me know what it would cost to do the same thing but for a S6 edge 64gb in gold please? Not sure how you split the phone from the tariff.
Thanks in advance.
neoboy to topscal
25 Dec 15#114
Not even seeing a 64GB version on O2 website and cheapest price still works out over twice the price of this even with the sale.
topscal
25 Dec 15#115
not sure if this will work but here is the edge 64gb in gold:
Hope you've got plenty of food and water....you're in for a long wait....6 months plus I'm betting....until the price drops sufficiently that dharamm can go "dada....there you go look, see! I told you I wasn't lying and talking out of my rear end" :stuck_out_tongue:
seaniboy
25 Dec 15#117
32GB free, 64GB £29.99
topscal
25 Dec 15#118
I think i've worked it out - could someone confirm that you basically get the phone on whatever deal you want data wise, cancel it then pay 24 x The Monthly Device Payment (found by clicking on More Details)?
topscal
25 Dec 15#119
Can someone let me know what it would cost to do the same thing but for a S6 edge 64gb in gold please? Not sure how you split the phone from the tariff.
Thanks in advance.
purpleandi
25 Dec 15#120
I might not be looking properly but can't get to the 19.99 upfront payment just no upfront cost then 15.00/month + airtime! Can anyone how to do this!
DavidP789 to purpleandi
25 Dec 15#121
click on show more tariffs, you will be on the wrong one
desmido to purpleandi
25 Dec 15#144
I'm getting the exact same thing - looks like the deal may have expired?
solid
25 Dec 15#122
Check Out TrueCaller - works great for identifying and/or blocking nuisance numbers
Blasphemous
25 Dec 15#125
It's a cracker of a deal.
pacific197
25 Dec 15#126
I think few folks asked the question on the sequence .
Do we need to first cancel the contract and then unlock the phone OR we should first unlock and then cancel the contract ? OR can we do both at the same time ? Appreciate if someone can explain based on the past experience .
TIA
jaherm
25 Dec 15#127
when is the s7 coming
DARKSABER to jaherm
25 Dec 152#143
Hold on a minute and i will get out my crystal balls and give them a good polish to see what the future holds.
Igsteam
25 Dec 15#128
This or the iphone 6s 64gb for £75 more? Comments please
Samco to Igsteam
25 Dec 15#129
How do you get an iPhone 6s 64GB for less than £350???
zayf to Igsteam
25 Dec 15#131
this deal is 259.99
259.99 + 75 = 334.99.
Where can you find 6s 64gb for that kind of money.
lucifercalling
25 Dec 151#130
Never done this before. But.. Bit the bullet and ordered. Hope husband likes it lol
Jawz
25 Dec 15#132
How does this compare to my Nexus 5? Tempted with this deal for an xmas present to oneself!?
Jawz
25 Dec 15#133
Only realised by chance, then when i searched, it said it came in last update.
I held down on the number in recent calls and kept it held down. Then comes up eith.... (one sec whilst I look)...'Copy number', 'Edit number before call' Or 'Block Number'
lehappymerchant
25 Dec 15#134
Is this a sim free pay as you go phone?
I don't want to get roped into O2's service.
xSpov to lehappymerchant
25 Dec 15#138
No you cancel the contract after you receive the phone ultimately making it £260 and pay as you go (if you also fill out the unlock form).
kay1992
25 Dec 15#135
Thanks.
ChampionshipManager
25 Dec 15#136
You can't.
officialryanfox
25 Dec 15#137
get the MyO2 app and unlock from there, I'd say preferably before cancelling
adedamilola1
25 Dec 15#139
I hope an s4 deal comes up this weekend! This is so tempting.
searsp
25 Dec 15#140
God dang it. My refurb also arrived last week. Anyone know if Samsung will offer the balance of the 2 year warranty on a refurb model, i.e. from the date the unit was first registered? Trying to work out if worth returning / re-ordering.
myrealusernameunavailable
25 Dec 15#141
cant seem to find a way to buy this now. no "buy" button on the page.
though if you look at the page source its no longer available.
expired now?
neoboy
25 Dec 15#142
He just means that you can take the 6s on the same £31 contract with £75 upfront cost and keep the contract.
This is following the link you sent and the instructions. Christmas miracle has been and gone, it seems.
lehappymerchant
26 Dec 15#147
Isn't this morally wrong though?
rodman
26 Dec 151#148
There is 10 tariffs to choose from, I explained it in the post, you need to click +SHOW MORE option!
desmido
26 Dec 151#149
I am a big dumb fool. Thank you
crusaderrabbituk
26 Dec 151#150
Thanks op, ordered last night.
I have done the refresh deal on the s4, when the refresh deal first started I believe.
Did not activate sim, got the unlock code through their online forms, then cancelled and just paid off the device plan.
So going to do it all over again :smiley:
KP2013 to crusaderrabbituk
26 Dec 15#153
In that form they ask for the mobile number. Which number do you enter? Is it the new sim number you received or is it your current non o2 number? ( (if you are not on o2) thanks
xSpov
26 Dec 15#151
How is it morally wrong lol ?
rodman
26 Dec 15#152
Well, where is the linky or even deal? haha
JMan8
26 Dec 15#154
Hey guys,
Wondering if you can answer some questions here. I've just moved to the UK from Australia and set up a Lloyds bank account in the last week and have been searching for a phone and this deal seems perfect.
Some info: I am allowed pay by debit over time with my account. And I've definitely got enough money to pay off the phone BUT at the minute I am still seeking employment. I don't know if O2 know about this or if they care but if they do, do you think it will affect my chances of purchasing? In other words will O2 say "no thanks, we don't trust your financial situation and you may stop paying".
Thanks in advance
neoboy
26 Dec 15#155
If you're going with the Refresh you would have to pay off the phone in full, can't continue paying just the phone part of £10 a month unfortunately. O2 will just use the information from the credit agencies to make a decision on whether to give this to you in the first place. That information may be sparse with you just moving over but only way to find out is to basically try applying. If you get knocked back then may have to "slum" it with PAYG while your credit history builds up over a year or so.
JMan8 to neoboy
26 Dec 15#156
Thanks for the reply. I'll give it a try and see what happens.
shaggy
26 Dec 151#157
No matter how many times you write it here there's always one :smiley:
shaggy
26 Dec 15#158
Btw can anyone recommend a decent glass screen protectir
I tend to prefer tempered glass protectors over the film ones, might be a placebo effect but my last phone felt more secure and I felt more confident holding it. Plus I found that film type protectors almost had a plasticky feel to them, finger didn't glide across the screen as nicely as glass. Then again that might not apply to all film-based protectors.
Now thinking about how to protect the back of the device. Don't fancy a case, as to me that just makes the premium design of a premium phone a moot point. Probably will either get a skin or just leave it as it is.
shaggy
26 Dec 15#159
Omg lol
norfolkbroadslim
26 Dec 15#160
I ordered this first thing on Christmas Eve morning. I knew this deal was coming up through the o2 Priority app.
I've gone for the 1GB £29.99 up front + £27.50/mth option as I plan on keeping the contract (had to pay off my old refresh phone - £160!). The total cost I have to pay for the phone is £10 more than the OP, but I'm currently on the same contract and I'm happy enough with it so I'm paying the same monthly amount for a much better phone. I've also already sold my current phone, so cost to upgrade isn't actually that much.
I can't wait to get my hands on it, but I have to wait until Tuesday 29th for delivery though, damn Bank Holidays! Cancel Christmas and get me my phone!!!
Igsteam
26 Dec 15#161
Can I use O2 open code on this deal tried to go through live chat but they won't recognise the offer!
Barrrr
26 Dec 15#162
Hi can I get anther s6 phone. I've currently got one on contract with car phone Warehouse but my contract is with o2. Can I refresh and still keep this phone. Can someone please give me advice. Happy boxing day
thebox
26 Dec 15#163
Looking to upgrade from the s3. Should I get this or the s5 Neo?
Beeza247
26 Dec 15#164
I ordered a different refresh refurb phone on xmas eve morning - all ok.
tried to order the S6 last night this morning 3 times and I've got through the whole process and only got a failed order page asking me to call O2. 3 times. The page tells me to call them.
But they're closed.
O2 suck balls.
DavidP789
26 Dec 15#165
I and others would be very great full, if someone could post the exact sequence of instructions for what we do when we receive the phone.
Igsteam
26 Dec 15#167
Been into the O2 shop, plenty of stock and the Open code does work on all tariffs if you want to keep the call package. One happy other half. Thanks OP
shaggy
26 Dec 15#168
Thanks for that. I go for spigen cases generally.
Now for my next dilemma. Have I made a mistake in ordering the 32gb version? And have I picked the right colour? Black! Argh.
me78
26 Dec 15#169
Has anyone heard anything apart from being the order received email. I logged into my o2 and it said no products and services is they likely to be because they are closed over Xmas?
itr786
26 Dec 151#171
I'm also speechless.
Jabbypans
26 Dec 15#172
Whey I pick it the phone cost is £15 a month ?
sachm0 to Jabbypans
26 Dec 15#173
And for me - looks like they've changed it...
kmnh
26 Dec 15#174
Following the theory, would this be all I would be paying? And does this method work for every phone?
MI215
26 Dec 15#175
Can somebody please run through this stage by stage I understand choosing the specific tariff and phone but what do we do after to only pay the shown price
mgaffar123
26 Dec 151#176
1) Buy phone using the mentioned tariff in the original post
2) Receive phone
3) Immediately contact o2, best way by online chat and request an unlock code (if needed)
4) Once unlock code has been requested/received, call o2 and ask to pay off the handset and cancel the contract (not sure if you can pay off the device online)
So in the end you pay £19.99 when you first buy the phone, then when you contact o2 to pay off the device you pay a further £240 ultimately costing you £259.99 for the phone.
KP2013 to mgaffar123
26 Dec 15#179
Thanks.
In step 3, would they ask for your phone number and which number would you give ? Is it the number of the SIM which you received with the phone, or your original contract mobile number (in my case which is a non o2 number)
Thanks a lot
MI215
26 Dec 15#177
Mine is showing 15 pound instead of 10 what am I doing wrong?
mgaffar123 to MI215
26 Dec 15#178
Showing fine for me, the only thing i can say is double check the tariff you have chosen
mgaffar123
26 Dec 15#180
Id assume the number of the sim they provide.
sachm0
26 Dec 15#181
You're right - you have to pick the tariff that asks for an upfront payment to get the £10 a month device price...
shaggy
26 Dec 15#182
I'm collecting mine on Tuesday and already I'm unsure if 32gb is enough. Lol. I guess I'll just bite the bullet, start using the phone, and sell my 6s Plus for a decent price and pocket the extra cash saved lol
mgaffar123 to shaggy
26 Dec 151#183
Im collecting mine tomorrow as ill be walking past the shop on my way to the gym anyway. 32gb should be fine for me, I haven't even filled 16gb on my current phone.
locktheworldout
26 Dec 15#184
Well, my 32Gb refurb is going back (not enough storage) and I've ordered the 64Gb new on the Refresh deal.
Lovely phone, great camera and (IMO) really nice in gold (blingtastic)
It's an extra £80 but I won't have to manage the storage and can pack it with stuff to watch on that gorgeous screen
shaggy
26 Dec 151#185
The issue here is that android and touch wiz take up around 11gb. I've just checked a display one at the o2 store in Trafford centre and after that 11gb, and a few gb for demo apps you're only left with 11 or 12 gb. Doesn't sound a lot for photos.
I just can't justify the extra £90 for 64gb, especially when I have one of those EE mobile wifi things which takes in a memory card anyway so I can use that as extra storage should I need it. I think!
As I said I'll just bite the bullet and learn to live with it. Use it side by side with the 6s Plus for a week or so then sell one of them on.
Next problem: I chose black. Looks a bit erm plain lol . Not sure if I should try my luck and swap with a white or gold.
After all that I'll probably put it in a case anyway
Top of the range phones don't come by at this price every day
mgaffar123
26 Dec 15#186
Agreed, the cost of extra storage is really steep.
Jabbypans
26 Dec 15#187
So I order this and cancel the contract and they won't ask me to return the phone ?
shaggy to Jabbypans
26 Dec 15#188
As long as you pay off the phone part of the contract.
Did you not read the multiple posts on this thread ? :smiley:
mgaffar123 to Jabbypans
26 Dec 15#189
Yes, as long as you pay off the cost of the device.
Jabbypans
26 Dec 15#190
To many posts not got time to go through them all. :smiley:
umer
26 Dec 15#191
I want to gift this phone to my someone. Can I go through all the steps of unlocking, cancelling contract and paying of the price of the phone, without having to open the original box? I suppose, I would be required to insert the SIM card which comes with the O2 refresh contract and this would mean that I would need to open the box?
Also, once we have the unlock code, does that have to be used before the airtime contract is cancelled with O2?
Jturney
26 Dec 15#192
Ordered, thanks OP. I am not currently at home so went for click and collect but they say it will not be available until Wednesday. I understand it might take a couple of days to ship the sim but this seems a bit on the slow side. Other then that good deal. Saw the offer in Argos for 350 and thought it was still a little on the high side. This price seems about right as the s7 should be available soon.
da_murphster
26 Dec 15#193
I'm been having problems unlocking my refurbed phone on the previous deal. I'm going to return it and order this.
Hot deal - wish it was not such a con going for the extra 32gb.
manka
26 Dec 15#194
I've ordered this deal and will send the refurb I ordered last week back. Any idea how you return the handset e.g. in-store or by post?
searsp to manka
26 Dec 15#196
Am pretty sure that you have to return by the same method used to purchase. So if like me you bought online you won't be able to return in store. Let me know if you find out to the contrary.
adedamilola1
26 Dec 15#195
I hope a Note 4 deal comes through soon.
norfolkbroadslim
26 Dec 15#197
Are you really only left with 11 or 12 GB of usable memory on the 32gb? :confused:
adedamilola1
26 Dec 15#198
I just tried to find a refresh deal for the Note 4 but there's none. None of the contracts are split.
If there's one please let me know.
itr786
26 Dec 15#199
I was under the impression it was 32gb left over for storage AFTER the space android/touchwiz etc... Takes up......
Please could someone confirm...
xSpov
27 Dec 15#200
The phone only has 23GB storage out of the box the rest is taken up by the Operating system.
maj786umair
27 Dec 15#201
what will I need to say to 02 after receiving the phone
It's a tough choice. Very hard to distinguish between read/write speeds without testing them so it comes down to other features, The Samsung has 5-proof durablity against water, shock, temp, magnets, and X-rays but has a losable cap and is perhaps the most obtrusive which if you wanted to play a movie direct from the drive might be annoying. The Kingston is the smallest but not sure about the durability of the plastic swivel cap and it appears to lack the 5 proof features. The Sandisk is retractable which is the most appealing but again is bulkier than the kingston and again lacks the the 5 proof features of the Samsung. I'd be interested if anyone has an opinion especially if they've owned one of these.I'll be getting one to use as additional memory for a multi month trip round South America so want something durable.
lespenck
27 Dec 151#203
If your company uses O2 as their mobile network, personal contracts get 30% off on the tariff, plus 5 of your friends also can benefit from the discount as well. Just ask in store
Jawz
27 Dec 15#204
Not sure if to get this and sell my Nexus 5.
How does this phone compare?
Topper1900
27 Dec 151#205
It's one of the best Android phones so should be an advancement on the Nexus 5, the camera in particular being far superior. Although the downside against a Nexus is that you'll only probably get one or two major Android updates against 3 or 4 on a Nexus,for no obvious reason other than Samsung can be bothered!
Topper1900
27 Dec 15#206
Just you've had second thoughts and would like to cancel the contract but keep the phone, I guess this is a regular occurrence for their staff? Don't forget to request it's unlocked beforehand if you don't intend staying on O2/Giffgaff.
abdbaas
27 Dec 15#207
Please someone help.
I was about to buy the phone and when the paiement was being made I had a message saying "due to your credit history we'll have to take a deposit of £150.if you pay all your bills for 3 months this will be refunded"
That's BS I never had a single credit issue. Got 3 lines under my name.
Do you guys still think I can buy it, pay the phone off straight away and still get the £150 back?
I've had a Samsung Galaxy S4 16GB with a 16GB SD micro memory card for 2+ years and never really found storage a problem, although I don't tend to store videos on my phone.
A bigger concern for me is if the battery deteriorates then you can't really easily/cheaply replace it, but for £260 I guess it's not a real concern if it won't last much over 2 years.
Jabbypans
27 Dec 15#209
I can't seem to get any further on the webpage, put all my details in and it just stops before it goes to the payment section.
jco83
27 Dec 15#210
SanDisk on lightning deal NOW
Be quick!
Jawz
27 Dec 151#211
Hmmmm, always had a black phone as thought it distracts from watching videos etc on the screen.
So torn, if I upgrade from my Nexus 5 if should get the Gold one?
I bought the girlfriend the white for Christmas, so for me if I switch either the black or gold?
Any thoughts on any owners out there who have got either colour?
shaggy to Jawz
27 Dec 15#214
I'm having a similar predicament. I like watching lots of videos and went for the black as I've currently got a 6s Plus black and it's ok. Now having second thoughts might plump for the white just to be different
Matty18
27 Dec 15#212
Upgraded with this offer, o2 waved the £100 I had left on my current contract too! Score!
norfolkbroadslim to Matty18
27 Dec 15#221
How did you manage to get them to do that?
I've had the upfront cost waived in store as part of an upgrade before, but never what was owing on an existing contract.
shaggy
27 Dec 15#213
Drat. 100% claimed :disappointed:
I hate Amazon.
jco83
27 Dec 151#215
The white is my favourite :wink:
Chillimonster
27 Dec 15#216
Went for a 32gb in White. But played with an 'edge' last night and really liked it.
What to do.... What to do.....
shaggy
27 Dec 15#217
When I pick mine up I might ask if I can swap colours . If not I'll just order another lol
shaggy
27 Dec 15#218
Nice choices there and a bit annoyed I missed out on the Sandisk flash deal at Amazon. However, won't these devices be defunct quite quickly as the next gen of phones are likely to have a USB C type connector ?
Common Sense
27 Dec 15#219
How do you know the order has been approved? Is there any indication? I received emails relating to contracts, but does this mean credit rating have been passed and orders accepted (may be they will pull the offer when realise so many people cancel the airtime). Has anyone tried ordering multiple phones? Would credit rating pass?
whw
27 Dec 15#220
Ordered on Friday. Called collection store earlier today, set out with order number and payment card, popped into store and was told I needed a four digit code. The order confirmation didn't mention this. No email or text was received. But if you look at the click&collect webpage it does mention requiring the four digit code or driver's licence.
I guess O2 are pretty bogged down that they can't send out texts, emails or update their online ordering information. Absolute joke and the collection page stated pick up was possible within the hour.
Tried calling their CS instore but held in a queue. Guess I'll have to waste an hour of my time sorting out their mess with online chat.
I hindsight it was my own fault. Had I called anytime other than 11:02 the guy I spoke to, the manager I think, might've finished his morning latte and at least informed me to bring order number, card, id or four digit number.
shaggy
27 Dec 15#222
just as an aside, if youre an indecisive git like me, I believe you should be able to change phone colours when you pick up in store. I had this confirmed via an online chat just now - lets see how true this is when I pick up on Tuesday !!!
MrMan2011
27 Dec 15#223
Any good cases to go with this and tempered screen protector?
shaggy to MrMan2011
27 Dec 15#224
Get yourself a cheap spigen case off amazon. And screen protectors someone answered my question a couple of pages back
dogsballs
27 Dec 15#225
may get this
mgaffar123
27 Dec 15#226
Picked mine up a couple hours ago. Definitely made the right choice going with the gold one. Now need to unlock it, tried going through the unlock section of the My o2 app but surprise surprise that particular section of the app is currently down.
Update: Just contacted o2 via live chat through their website to get the device unlocked, very simple and easy, the lady put all my info through to the unlock team and said the device will be unlocked within 7 working days, she insisted that 7 days was the absolute maximum and most of the time it only takes a couple of days.
Matty18
27 Dec 15#227
I spoke to the upgrades team on live chat and they said they'd wave the remaining balance of existing contract. I then proceeded to chose pick up in store so picked it up within an hour of placing the upgrade online!
macc35
27 Dec 15#228
Collected my phone today from O2 and used online unlock section on the O2 website to request an unlock code. This was very simple, however the potential snag is the fact that the website suggested the code may be sent sometime within the next 28 days!!
Lets hope it arrives before then.
mgaffar123 to macc35
27 Dec 151#229
It wont take nearly that long, i requested the unlock code via chat at 5:07pm and by 5:24pm i already had an email containing the unlock code. Im all unlocked and ready to go now. Just need to cancel the plan and pay off the device but they close the phone lines at 6pm on Sundays.
me78
27 Dec 15#230
I still haven't heard anything other than getting the confirmation email on as day when I ordered. Bit worried now as nothing on my account when I log in.
mgaffar123 to me78
27 Dec 151#231
Was the same for me, nothing showed on my account until I put the sim card in the phone. Also the only email I received was the confirmation email, they said they would email when it was ready for collection but they didn't, but when I went today to collect it was ready. The confirmation email included my four digit code that I needed when I went to pick it up.
KP2013
27 Dec 15#232
Hi,
Di they ask you for the new number you got with your sim?
What details did they get on chat please?
Thanks
macc35
27 Dec 15#233
online support sent me the links for completion of the unlock request. did they do anything different for you?
mgaffar123
27 Dec 15#234
Details they asked for:
Name
Phone number (the number belonging to the new o2 sim you get with the s6)
Random characters of your security question answer
IMEI number (can see this by typing *#06# on your s6)
Email address (this is where they sent me my code)
mgaffar123
27 Dec 15#235
I wasn't sent any links, just the unlock code via email about 15-20 mins after I requested it via chat.
whw
27 Dec 15#236
I've yet to receive any form of confirmation after placing my order. If you didn't receive your 4 digit code until after you collected your phone what ID did you bring to the store - driver's license?
shaggy
27 Dec 15#237
Does anyone know how to stop the contacts app searching for random contacts on your google email? That's one of my biggest gripes with the previous Samsung phones I've had . Search for someone in your phone book and i get loads of random names and emails in the search which I assume are from emails I've received over the years.
and then there's the annoying wireless notification in the notifications bar which pops up whenever you're in range of a wireless network. Any way to get rid of that?
Also does wifi calling work on EE with the s6?
mgaffar123
27 Dec 15#238
I received my four digit code within my confirmation email. I took the code as well as a drivers license, they wanted to see both.
shaggy
27 Dec 15#239
when you placed the order you should have got a few emails from O2. Welcome pack, online username, etc. Amongst the emails should be one titled Your O2 Order Confirmation (). Your four digit code is in there, so read it carefully and dont ignore it.
eastofthecounty
27 Dec 15#240
Just ordered one myself....
only bit im worried about is the term i read before accepted..
If you ask to pay off in full are they gonna charge you the full?? ive pasted below what it says
4. Amount of Credit
4.1 Total amount of credit ( “Amount of Credit”) is:
£240.00
4.2 The total amount you will have to pay:
£259.99
4.3 The cash price(s) (the amount you would pay to buy it outright)
£360.00
adedamilola1 to eastofthecounty
27 Dec 15#244
Noticed it too.
muffboy to eastofthecounty
28 Dec 15#266
My contract showed exactly the same, no idea where they are getting the £360 from? I can confirm unlock code available within the hour via online chat, airtime cancelled and handset paid in full @ £240. No dramas at all.
norfolkbroadslim
27 Dec 15#241
For those that have got theirs from o2, what accessories does it come with?
mgaffar123 to norfolkbroadslim
27 Dec 15#242
Mains plug
USB cable
Headphones
Sim card removal pin
adedamilola1
27 Dec 15#243
Bit the bullet and went for this deal.
This info is contained in the Fixed Sum Loan Agreement I received after paying.
4.1 Total amount of credit ( “Amount of Credit”) is:
£240.00
4.2 The total amount you will have to pay:
£259.99
4.3 The cash price(s) (the amount you would pay to buy it outright)
£360.00
I hope they don't impose cash price when I seek to buy out the device.
mgaffar123
27 Dec 15#245
Im going to try and get it sorted tomorrow, will post back here with my results. If they do try and charge me £360, the phones going straight back.
Common Sense
28 Dec 15#246
Can you just cancel airtime and not the phone credit loan? This way you pay £10 a month and it costs £259.99.
rodman to Common Sense
28 Dec 15#247
No
jco83 to Common Sense
28 Dec 15#267
I thought this was an option :/
Jawz
28 Dec 15#248
Does this phone come with any O2 branding on the back or built in apps and/or splash screen or is it just the same as buying sim free?
Topper1900 to Jawz
28 Dec 15#249
They usually come with the O2 built-in software but it's normally fairly insignificant.
johnzoro
28 Dec 15#250
I just ordered it in black. Has anyone paid it off yet?
Does the s6 support a micro sim or a nano sim?
Is it 14 days from when you recieve the handset?
me78
28 Dec 15#251
Just got text saying it's going to be delivered tomorrow. Which is good as I was worried I might have missed another deal if they'd cancelled. So I shall pay the device cost tomorrow. Can anyone confirm it was £269?
johnzoro
28 Dec 15#252
just spoke to someone on live chat who said you would only pay the cost of the handset x 24 months and not the cash price(s) (the amount you would pay to buy it outright)
macc35
28 Dec 152#253
geez everyone just settle down and read the t&c's. all the answers to your questions are there, and most are covered in the thread. Patience people, it becomes a bit suspect when everyone asks live chat the same questions!
shaggy to macc35
28 Dec 15#254
Indeed. People are stressing over nothing. The price you pay to buy off your contract is the handset price only. The monthly sim line rental you only have to pay off if you continue the contract past 14 days.
O2 are not stupid. They designed the refresh contract just for people who want to pay off the phone and buy another one. What we are doing here to get the s6 for cheap here is nothing outside of their t&cs so stop stressing everyone. If you're that concerned then don't take out the contract and leave the rest of us ton it.
nxh
28 Dec 15#255
I collected the phone yesterday, and received the unlocking code on the same day. Just now I called O2 to cancel the airtime. They said I need to pay off the handset in one go. I am very happy to tell you that the amount I was asked to pay is £240, plus the one day line rental. Thanks for the thread.
Jawz
28 Dec 15#256
Once you cancel contract is the phone warranty with O2 still or does it switch to Samsung?
Really torn between gold and black/blue.
Gold in pictures seems to look good, but unsure if it will be top shiny and a distraction to the screen when watching YouTube or too reflective when using as a sat nav.
Any thought!?
shaggy to Jawz
28 Dec 15#262
I can confirm that gold is a fingerprint magnet and is too shiny and bling so really the choice should be between black and white versions :smiley:
me78
28 Dec 15#257
Yes my account details are now on my o2. I can confirm it says I can upgrade now for £240.
johnmc
28 Dec 15#258
Is there any reason why I can't get this deal by choosing Pay & Go instead of Pay Monthly? That way they'd be no need to cancell the contracts and the total amount for the phone would just be paid up front so no credit history access either.
shaggy to johnmc
28 Dec 15#261
Because this is not a payg deal!!!
Common Sense
28 Dec 15#259
How much of the 32GB is available after Android and o2 bloatware?
shaggy
28 Dec 15#260
The display one I just checked at o2 store was taking 15gb for system
rodman
28 Dec 15#263
Wow thats why they could not afford to bring 16GB version.
Does rooting mean loss of warranty or is one stuck with bloatware?
What is the best deal for 64GB on this scheme?
Update... Answer £339.99 on 20GB data.
Jawz
28 Dec 15#265
Thanks, Mrs has white for Xmas so looks like I'm staying black
usenetz
28 Dec 151#268
No, it has never been an option on O2 Refresh.
shaggy
28 Dec 15#269
After checking this out at the o2 store I went to CPW and checked the system memory usage on their display s6. This said just over 5gb usage so really I'm as confused as anyone now. Surely bloat ware can't double the amount of memory usage. All I can attitude it to is that it could be a display phone and a custom system build just for display purposes with a lot of custom display bloat ware.
Can someone who has the phone from o2 check system and then storage and tell us the system usage?
Common Sense
28 Dec 15#270
How many people will now sell the 32GB version and use the profit for the 64GB version?
O2 said Pearl White is discontinued in 64GB. I see all 64GB discontinued soon to make way for the 32GB S7 + microSD card.
shaggy to Common Sense
28 Dec 15#272
What makes you think Samsung will have a memory card slot in future phones? Truth is all phone manufacturers want you to pay them for the extra storage, not get a basic version and add cheap memory card on top.
johnmc
28 Dec 15#271
It doesn't say that this is a pay monthly deal. You can get right through to the basket selecting Pay & Go with a 64Gb version for an upfront price of £389.99.
I was just wondering if O2 Pay & Go had any peculiar conditions.
Common Sense
28 Dec 15#273
You pay £15 to unlock PAYG and 64GB is £340 on this scheme.
Jawz
28 Dec 151#274
I have 32gb Nexus 5 and just about manage. Will the S6 with bigger megapixel photos (16MP v 8MP) and higher video mean that 32gb becomes a compromise.
64gb is £80 more, but then takes a cheapish phone up to quite expensive. (Though did just pay £350 for girlfriends for xmas)
Think am going black. Just don't want to be gimped. Am sure S6 should be a nice upgrade from my Nexus 5.
Also how slippy is it? My Nexus 5 I just keep in a pouch and just about a nice size and grip.
Just thinking with it being a little thinner, wider and glass back how it holds?
Jawz to Jawz
28 Dec 15#294
Bump :o)
Going to purchase in next couple of hours (after football match) so wondering if 32gb is manageable or really tight?
rodman
28 Dec 15#275
it is says Refresh deal
Gavin01
28 Dec 15#276
im tempted as im fed up with lack of custom software for my huawei p8
Common Sense
28 Dec 151#277
Biggest user gripe, to pacify users and poor sales of S6 and to stay ahead of Apple.
mgaffar123
28 Dec 151#278
Just to let people know. I just called to cancel, I paid £240 and the guy cancelled the airtime then and there, no hassle whatsoever. He said the airtime will officially be cancelled at midnight tonight, however the sim card is now pretty much dead, can only use it for emergency calls so it may actually be instant, as the phone call between me and o2 cut off as soon as he said he had cancelled. I also double checked with online chat and they confirmed that the account had been completely cancelled and the sim will no longer work.
Actually very pleasantly surprised with o2's customer service.
shaggy to mgaffar123
28 Dec 15#279
Can you check how much of storage is eaten up by system
mgaffar123
28 Dec 151#280
When I first connected the phone to my macbook it showed just under 22gb free so it takes up around 11gb or so
Common Sense
28 Dec 15#281
I dread to think what will happen with an Android upddate. Will it take 16GB?
Jabbypans to Common Sense
28 Dec 15#285
Android updates biggest will be just over a few gig maximum.
mgaffar123
28 Dec 15#282
Well i have just received an email (after cancelling) telling me i will be charged £21 for the airtime in January via direct debit despite being told over the phone i wont be charged. Contacted them via online chat and they arranged a refund of £21 that will be in my account within 10 days.
KP2013
28 Dec 15#283
Hi,
What number did you call to cancel the contract?
Thanks
mgaffar123 to KP2013
28 Dec 15#284
call 202 from the o2 sim they give you
dogsballs
28 Dec 15#286
32gb is not enough
Jabbypans
28 Dec 151#287
If you fill your phone with stupid amounts of music and movies or play lots of games on your phone then no, but that wouldn't bother me. Never get why people want to play crap looking games on a phone tbh, when gaming I want to be in front of my 48" tv via ps4 or pc. Had a 32 gb phone for ages and never once run out of space.
When I take uhd videos I transfer them to my pc to watch on the 4k tv so don't need them on the device.
sachm0 to Jabbypans
28 Dec 151#290
If you use a high quality streaming audio service like Tidal and like to keep a good chunk downloaded to your phone so as not to cane your data, it's not a stupid amount at all. Can imagine plenty of situations where having an extra 32GB would come in handy - and considering it's not something you can upgrade and you might keep this phone for 18-24 months, makes sense to me to go for the 64GB...
666FU
28 Dec 15#288
When you cancel the airtime tariff do you have to pay the £240 for the phone straight away or do you just carry on paying £10 a month?
mgaffar123 to 666FU
28 Dec 15#289
You have to pay off the device first (£240 in one go) then ask immediately to cancel the airtime.
Jabbypans
28 Dec 15#291
Ordered mine and had confirmation email its on its way.
Jabbypans
28 Dec 15#292
I guess if you keeping a phone that long then I would agree.
Stuntgut
28 Dec 15#293
Just ordered for store pick up after lurking on this deal from the start to see how it pans out (had my reservations). Thanks op.
darkblue
28 Dec 15#295
I've survived on a 16gb iPhone for long enough - with music, apps, etc - never had an issue. So 32GB should be ample.
I've ordered mine and it's arriving tomorrow. I pre-empted trying to get the unlock code, but was told via online chat I need the IMEI (for which I need the phone) Will do everything tomorrow and update - but it looks like this is solid.
What surprised me most is that I have no credit history, having just moved in to a new house from a parental house - and it wasn't an issue. I do have a credit card, but that's it.
Jawz to darkblue
28 Dec 151#297
Sweet, let us know, I'm going to do the same. I flirted looking at gold, but might play safe with Black.
Shame it's not black black. Hopefully the blue in it don't look too bad. Certainly in pics looks the least standout. But then looks least distracting for when using screen.
I'm 90% sure on 32gb black at moment. I'm using 25gb on my Nexus 5 (S6 23gb free space) But then I do have a shed load of pics that aren't needed and could trim down on some apps.
If price was only £40 more to get to 64gb then I would but £80 is a little much.
shaggy
28 Dec 151#296
You'll be ok with 32gb. Just go ahead and order already!!!
shaggy
28 Dec 15#298
Worst case scenario. Go for the 32gb and if space is tight buy one of those mini USB mini dongle things which someone posted about a couple of pages back. Max price for those is £18 and more likely cheaper for 64gb
Jawz
28 Dec 151#299
Yeah, good shout, I will just transfer more photos to a removable drive.
OK very last question (I think)
How slippy is the phone?
Do I need a cover for it?
(just saw an early Nexus 5 to S6 comparison (hard to find a good one) and mentions that the S6 is like 'holding an icicle' might be over exaggerated, bit still like to know as my N5 is manageable and safe using 1 hand)
Thanks once again for any incoming replies :smiley:
Common Sense
28 Dec 15#300
Sell the 32GB for £320 and use the profit to buy the 64GB version.
mgaffar123
28 Dec 15#301
The phone is very slippery, it has already slipped out my jogging bottom pockets a few times when I have sat down, also it sits next to me on the sofa and if I move the phone slips around so yes I would advise a case. I've ordered one for £2.95 from ebay.
Update: http://www.ebay.co.uk/itm/171828353425
This is the case I bought, went for a cheap one just to see if I can get on with a case, as I don't normally like them.
Jawz
28 Dec 15#302
Thanks pal, used to Nexus and just having a pouch, same when I had iPhone 4 and that was glass both sides.
However with it being a touch wider, obviously more slippage. Will possibly get one of the Crystal clear ones to protect back and sides. Still might need a pouch to protect when in pocket.
Shame spending premium money and needing to almost cover them up with covers.
drew28d
28 Dec 151#303
Anyone cancelled via the online chat?
And for those worried about about only 32gb, it's pretty simple to root and stick a bloatware free rom on saving more space. I know modding isn't for everyone but the option is there.
MrMan2011 to drew28d
28 Dec 15#305
I tried but online chat guy said I need to make payment before contacting to ring up 202 and they qre closed now:/ anyone know a way?
Topper1900 to drew28d
28 Dec 15#307
Rooting the phone will mean the 2 year warranty is void, Knox won't work should you need it and also Samsung Pay (similar to Apple Pay) is a no go once it finally arrives in the UK, seems more minuses than pluses to me Rooting the phone.
Jawz
28 Dec 151#304
Boom.......ordered my Black/Blue (Or is it White and Gold?) 32gb S6, comes tomorrow :o)
Just need to get hold of a nano sim from Three now? Hopefully can get one for free.
Then guessing, just put O2 sim in to activate it, then ask for unlock code straight away via chat. Then cancel contract day after.....jobs a gud un :O)
tom_hungston
28 Dec 15#306
Ignore me, being idiot wanted Galaxy S6 Edge so below only applies to edge. I found galaxy s6 for the above deal.
This deal only applies to S6 and not to S6 Edge or Edge+
Thank you OP. Just ordering now.
ma6378
28 Dec 15#308
does anyone know what version of Android it comes with out of box? I know knox is not triggered with 5.02
KP2013
28 Dec 15#309
Thanks, is it a free call? Just asking because it says you havev to pay for calls you make from that sim, although you cancel within 14 days..
ma6378
28 Dec 15#310
anyone know what version of Android is installed out of the box? 5.02 can be rooted without tripping know :smiley:
mgaffar123 to ma6378
28 Dec 15#312
Mine came with 5.1.1
mgaffar123
28 Dec 15#311
Yes 202 is free from an o2 number
Common Sense
29 Dec 15#313
Else, call 0344 8090202 standard call rate. May be free from your call package or inclusive minutes from another contract.
One key question everyone should be trying to find a reliable answer to is whether your credit score will get damaged, as some indicated, if you do as has been advised by the OP. Does anyone know reliable answer to it?
shaggy to nofrills
29 Dec 15#316
eh. I'm confused. Why would it be damaged?
The o2 refresh deals actively encourage you to pay off early so what we are doing in this thread is not breaking any t&cs
muffboy
29 Dec 15#318
Absolutely no impact on your credit score, you are paying it off in full!
Common Sense
29 Dec 15#319
It isn't. It is a red herring.
shaggy
29 Dec 15#320
Agree
Some people in this thread just over complicating things just for the sake of it
dazmac11
29 Dec 15#321
credit ratings should only be affected if defaulting in any payments otherwise all should be fine
darkblue
29 Dec 15#322
Got my phone this morning - logged in to online chat and requested the phone to be unlocked. I was told it can take 7 days but normally within 3 days.
I then called 202 and asked to cancel the airtime and pay for the phone. I was pressed on why I want to leave, quite hard to be honest. Eventually I had to tell the adviser "can I just pay the phone off please?" He is obviously paid to keep people with o2; but he was a bit pushy and seemed to know what I was up to. Who cares? An S6 unlocked for that price?
So I wait for the unlock code - but otherwise, all went very smoothly.
Jawz to darkblue
29 Dec 15#323
Hmmmm, wonder of anyone else have had to withstand a bit of friction trying to leave?
Are you not supposed to unlock first and then cancel? Or can you do one after another?
Common Sense
29 Dec 15#324
It did it via chat and in the end said, I am ordering 64GB and giving this phone to my child as 32GB has too little free space after Android and o2 software (it is enough for many). I will buy a new one via CPW as they have 64GB in white and o2 do not. This satisfies them! Of course this deal is not available via CPW!
me78
29 Dec 15#325
It's here and gosh it's pretty. It's black but has a blue petrol like sheen to the colour which is stunning almost a shame to put it in the case but it's slippy so I will have to. Set up seemed easy everything transferred over easy enough. I rang to pay the device of £240 but am now on o2 chat to cancel the airtime as I was struggling a bit with his English so decided I'd do that bit separate and screenshot it. I've requested unlock online too.
darkblue
29 Dec 15#326
They can't stop you from leaving and even if they know what you're up to then it's their fault for allowing the loophole. I didn't mind having to face the customer service pushing me for reasons when leaving because, at the end of the day, I have a phone for more than £150 less than it should be!
me78
29 Dec 15#327
God I'm still on chat he keeps asking why I want to leave, what he can do to make me stay. Bored now I'm tempted to start telling jokes. Now he's saying I have to give 30 days notice.
me78
29 Dec 15#328
Still here being told I have to migrate to pay as you go and he keeps asking questions about which provider I use and what number I will be using. I have said 'can I just please cancel' 9 times now. Good job it's a heck of a saving as this is very annoying. Delivery was very good though which text informing which hour it would arrive so they are not all bad. He is now saying he needs the phone number i will be using, I'm sure he doesnt.
robin22391
29 Dec 15#329
Do I need to put the sim in the phone to get it unlocked?
Online chat are saying I need to have the sim in the phone for 24 hours before they can unlock it...
But if I have the sim in for 24 hours....won't I have to pay the first month of airtime?
robin22391
29 Dec 15#330
Do I need to put the sim in the phone to get it unlocked?
Online chat are saying I need to have the sim in the phone for 24 hours before they can unlock it...
But if I have the sim in for 24 hours....won't I have to pay the first month of airtime?
mruk
29 Dec 151#331
Thanks OP, All done
I decided to go with the 64GB one, worked out to £340.00 .£99.00 upfront + £10x24.
This is the step I did.
1) Got the phone (I got it from the o2 store) and pop the sim in.
2) Called o2 (202) and paid for the phone (£240)
3) After 24 hours requested for phone unlock on O2 Chat and within couple of hours I received unlocked code via email. Inserted a non O2 sim and entered the provided code and it worked fine.
4) Today I went on o2 Chat and requested for the airtime to be cancelled. I was told thats all done for me and since I am within 14 days cancellation period I would not be charged anything. But she advised I cancel my direct debit just incase.
restrictive
29 Dec 15#332
Are O2 S6 bootloaders locked perm or can they be unlocked?
crusaderrabbituk
29 Dec 15#333
Quicker unlock option is insert the sim and use the my 02 app which is installed on the phone and once the internet settings text messages arrive on your phone the unlock feature is available through this app. Just did mine, now calling in to cancel
VB797 to crusaderrabbituk
29 Dec 15#335
Did they unlock it straight away or send the code straight away? Using live chat it said they take up to 7 days so I might use the app too
robin22391 to crusaderrabbituk
29 Dec 15#338
I just got the phone and put in the sim. I'm trying to unlock via the o2 app but it gives me an error message "this information is not available at the moment".....
Do I need to wait for a while?
mr_geese
29 Dec 15#334
I got the phone today. Had to insert sim to be able to submit unlock request via the app as they need to receive the phone's IMEI once the phone registers with their network I suppose.
I called 202 and only asked to pay off device.
I will cancel in a couple of days, so not at the same time as paying off the device, as I've been told it minimizes the risk of being charged for the whole airtime contract.
Chillimonster
29 Dec 15#336
I would have gone for the 64gb but they had no white models in stock and dont like the black :-(
Chillimonster
29 Dec 15#337
My unlock code just came through - 1 hour since filling the online form in :-)
ma6378
29 Dec 15#339
Ok what a nightmare so far. ordered phone and recieved today, online chat requesting unlock at 10.30 guy said yes all been done just use an o2 sim for a few hours. so i put my payg o2 sim in as disnt want to activate the monthly one to incurr a charge.
at around 2 checked online chat again to make sure all went through and nada the guy had done nothing after being transfered from left to right i finally was told it was ordered but i had to out in the monthly sim or so i was told. as soon as the sim went in data activated and went to 2.99gb instead of 3gb. so onlince chat again explained everything and was told that if i cancel within 14 days even if i was to make sone calls and use data i wouldnt be charged BUT and heres the big but if i cancel i must return phone. i explained i would pay off device i was then told that if that was the case to terminate the cobtract i would need to give at least 30 days notice.
please can someone confirm that this isbt the case i had a feeling mine would be a nightmare and its turning out like that also unock code apparently can take 10 days!!!
usenetz to ma6378
29 Dec 15#341
I can confirm this is not the case. :smirk:
My O2 SIM also went down to 2.99GB but when I called to cancel all went through very smoothly. Phone now unlocked and SIM dead - contract and Direct Debit both cancelled.
i-mouse
29 Dec 151#340
I had to wait until I got a text about internet based services being up and running :smiley:
hbky79
29 Dec 15#342
HELP! I got the phone on the sim deal mentioned on the 23rd of December. I have just tried calling O2 asking to cancel as I was moving to a rural area where O2 signal was poor. I was told to go to an O2 store to return the sim and phone and when I asked about wanting to purchase the phone I was told & I quote 'That's not going to happen, if you want to cancel the contract then you have to return everything to O2'. So for those people who have done this, please specify what you are saying and how you are doing it as I want the phone but not the contract.
So do I need to put the sim in to get the unlock code ? As I requested it through the online forum instead
hbky79
29 Dec 15#345
Yea mate.
ma6378
29 Dec 15#346
thanks mate ill keep my fingers crossed. paid phone off so hopefully unlock will come in 72hrs then its bye bye o2 and cancel dd in a hurry lol :smiley:. In fairness very nice over phone when i paid device off.
mr_geese
29 Dec 15#347
If you signed up to the Refresh tariff then they are just telling lies as you can cancel the airtime if you pay off the device. You don't need to give the phone back, but you need to pay it off.
You might need to call back and speak to someone who actually has a clue. Also, if you bought online, you can't go to a shop to return the stuff, so it's obvious you spoke to someone incompetent
mruk
29 Dec 15#348
mgaffar123
29 Dec 15#349
For people having a hard time cancelling, this is how I did it. Once I received my unlock code and unlocked the phone, I put the o2 sim they provided into the phone and called 202. The first thing I asked was to pay off the device plan, I didn't mention cancelling the airtime. Gave my card details and once the guy confirmed that payment had been successful I just said I also want to cancel the airtime as I realised I don't need that amount of airtime. The guy then proceeded to cancel my airtime, no questions asked. As soon as he confirmed he had cancelled it the phone cut off as the sim was now dead.
I got an email confirming I had paid off the device. A few minutes later i got another email saying my first bill of £21 would be taken from my account on the 11th of Jan. I then contacted them via live chat to confirm everything was indeed cancelled, which the person confirmed was the case. I then asked why I had been sent a bill even though I cancelled within my 14 day cooling of period, the person said I shouldn't have been sent that bill and refunded the £21 and said it would clear within 10 days.
Update: Also, for anyone that gets the error message on the app or website when trying to unlock, contact them via online chat and they can do it for you, I got my unlock code within 20 minutes doing it this way.
mruk
29 Dec 15#350
I can confirm the same. Phone unlocked (tried both vodafone and ee sim) and SIM dead - contract and Direct Debit both cancelled.
me78
29 Dec 15#351
I think it depends who you get on chat. My bloke was convinced I needed to pay 30 days notice and wouldn't cancel without a big interrogation which took over an hour. He said I had to transfer to pay as you go and give him all sorts of details such as my new provider and the number I was going to be using. And wouldn't cancel for ages kept saying they can beat any deal. I finally left the chat with him saying I will have to pay for usage but not airtime as such so I've had the chat emailed to me for reference.
hbky79
29 Dec 151#352
Thank you family. I actually spoke to somebody from the O2 online chat team and they confirmed that I could keep the phone and pay for it. I still did need to speak to somebody on the phone and when I did they also confirmed that the phone could be purchased in full for £240. So my SIM card is now cancelled. Thanks all
MartH
29 Dec 15#353
Do not cancel your direct debit until 60 days after the contract has ended. Any sooner and this can negatively affect your credit rating permanently.
blue_eyes777
29 Dec 15#354
hi guys - am abroad at the moment - could I order this to be delivered and received by somebody else and call O2 from here (India) or can I just have an online chat with them to cancel. I.e. could I do this without putting in the sim card as I won't be there?
blue_eyes777 to blue_eyes777
29 Dec 15#359
any ideas guys?
nofrills
29 Dec 15#355
can you explain it in more details?
Why do we need to wait 60 days to cancel direct debit?
Rhys_aussie
29 Dec 15#356
Spent so long going to and fro on whether it was a good idea to get this or not...finally stumbled over the line and o2 wanted 150 pounds for a deposit. I kind of expected that (been living in the UK <3 years) but it's made me a little hesitant ie is it worth the trouble of chasing the deposit back too.
Anyone had any experience with that and getting the deposit back?
me78
29 Dec 15#357
By the way if you click Google apps and then music there is a 30 day free music trial. Anyone know of any others trials or freebies?
lmurray17
29 Dec 15#358
£19.99 + £10 a month for the phone = £259. Not a 24 month contract so can take it out, pay the remaining 240 and cancel the contract.
Jawz
29 Dec 15#360
Pretty sure that the new sim attached to the phone needs to be inputted to register the iemi code and activate the contract before you can then cancel.
Someone correct me if I'm wrong?
johnzoro
29 Dec 15#361
I was told it was pro rated billing so if you activated the sim, you would have to pay for the days you used it. So If you cancel it after 2 days you would have to pay 2 days worth....
Common Sense
29 Dec 15#362
If you do not put the sim card in you will not get the unlock code. It will fail (mine did).
My second one received the unlock code.
1. Put sim card in. Dial 202 (free) listen to the instructions, hang up - phone activated.
You will NOT be charged. Data usage shows minor amount - do not worry. You will not be charged.
2. Complete form and request unlock code.
3. Start a chat and ask for VAT invoices, if important to you, else bills will not show VAT.
Ignore this step if you do not need VAT invoices.
4. Call o2, pay off device and request cancellation of airtime.
You can start a chat and cancel airtime and confirm nothing to pay and receive an email of the chat.
I was told there was nothing to pay. I cancelled the day of receipt. To pay the device, you need to make a free call.
£260 for 32GB or £340 for 64GB version (ignoring a penny).
If you want 64GB in white ring stores as o2 discontinued white 64GB.
blue_eyes777
29 Dec 15#363
motherwelltim
29 Dec 15#364
any deals on this for 64gb version ?
Common Sense to motherwelltim
29 Dec 151#371
Yes, go for the 5GB data and pay £99.99 upfront.
Device cost is £339.99.
But is £80 higher really worth the extra 32GB? This is for you to decide alone on your needs.
These phones have a built in self-destruct --- when the battery degrades the phone is useless.
Clever Samsung! (S5 better design for users).
You can get the battery changed by third parties but it will be expensive.
Sell it before 2 years!
once_upon_a_tyne
29 Dec 15#365
Hi Guys,
My fiancee needed a new phone - I had her do this deal, it's awesome.
Do you think it'll be possible for me to ring up and cancel for her, with all of her info .etc? She's capable, but I'll be able to go to town with them properly if they gave me any aggro.
me78
29 Dec 15#366
I now have my unlock code but it says I need another network sim and I only have giffgaff which is still o2. I'm only unlocking it for resale value when I next upgrade. Any other way of doing it or will I have to find a sim?
johnxxxxx
29 Dec 15#367
do you wait until you have the unlock code before you cancel or can you cancel when you have submitted a request for unlock code?
PiiWii to johnxxxxx
30 Dec 15#381
How it worked for me...
1) Picked up phone - not opened it.
2) Went on live chat and requested unlock code. You will need the phone number and IMEI number. IMEI on end of box and phone number on SIM card or on receipt from O2.
3) Rang Customer Services and cancelled airtime. Explain that you want to keep device and pay balance of device.
4) Put SIM in phone immediately and register it. If you dont register the SIM then they cant unlock the phone.
5) I got unlock code through same night on email. Write the code down.
6) Put in new SIM and enter unlock code.
7) Enjoy phone!
me78
29 Dec 15#368
I requested unlock code and then cancelled. I got the code just now so around 8 hours wait for it.
johnxxxxx
29 Dec 15#369
i have just cancelled the airtime contact via live chat, just waiting for the unlock code
sebsational
29 Dec 15#370
Received today but I still feel a little uneasy about the 32gb memory seeing as I've also purchased the Samsung Gear VR to go with it and the apps for this will also need to be stored directly on the phone. Also I'll be travelling a lot over the next year or two so even though the additional 32gb is a rip off this may be offset by the convenience it provides. Therefore I'm considering ordering the 64gb now and selling this. Has anyone done this on O2 refresh? Am I likely to encounter any problems doing the same thing twice in a week? Would also be interested to know how much of the additional £80 would be translated into resale value should I choose to upgrade in around a year?
vtec to sebsational
29 Dec 151#377
i went for the 64gb in the end. Just picked it up today from o2. Not opened it yet. i think it should hold on resale value but how much exactly is anybody's guess. i wouldn't worry about it though. if you think you need extra memory just go for it.
kefan77
29 Dec 15#372
just bought this.
do you have to make the call/text from the new contract O2 SIM you'll get, or any O2 SIM you put into the phone?
I guess the new one to "activate" it, but just making sure.
mr_geese to kefan77
29 Dec 151#373
Yes, use new sim and call 202 and hang up once you hear the automated voice so you don't use any of your minutes, which will be charged once you cancel
Common Sense to kefan77
29 Dec 151#374
New sim - it has to be activated before you can unlock the phone.
Call 202 listen for around 30 seconds and hang up.
Take sim card out if worried about data use or switch phone off.
kefan77
29 Dec 151#375
thanks guys :smiley:
xSpov
29 Dec 15#376
vtec
29 Dec 15#378
how can you make a call without any simcard?
is that even possible? if so didn't know that lol
xSpov
29 Dec 15#379
Ah sorry forgot to mention I did it via live chat I didn't call them.
I purchased 1 online, my wife did the same and we both paid off in full.
I purchased a white 64GB instore. Went to buy another white 64GB from another store and credit rating failed.
This morning my wife tried to get the 64GB and the credit rating failed.
I have had an inpeccible credit rating score. I really do not know why o2 suddenly rejects my applications.
Chillimonster
30 Dec 15#383
Just cancelled the airtime and paid the phone off.
Was advised that would have to pay the first month line rental for the device though and there was no way around this....
shaggy to Chillimonster
30 Dec 15#384
If that's the case then suddenly the phone is not all that cheap
adedamilola1
30 Dec 15#385
I tried to request unlock via chat yesterday was told to leave sim in for 24hrs.
Initiated chat again today after dialing 202 twice, guru said have to make a couple of calls at least before she can unlock. Her response below.
"You need to call on normal numbers just once or twice and then need to keep the sim card for another 24 hours so that the IMEI gets registered with the network and then only the unlcoking will be processed."
Common Sense to adedamilola1
30 Dec 15#387
I just called 202 and got an unlock code. Log on online, if your device details shows it should be activated.
Without calling any number, the unlock failed on another handset.
adedamilola1
30 Dec 15#386
Can I just pay off the phone online?
adedamilola1
30 Dec 15#388
Thanks. Just called 202, got PUK but dunno how to use it. Asked chat, guru says I need none 02 sim to use code. SO I need 3 to give me a nano sim.
mr_geese
30 Dec 151#389
I only called 202 for free and got my unlock code yesterday (same day I got the phone). Can post email as a proof later.
Left the sim in the phone for an hour max.
These O2 advisers/gurus are telling you lies
mr_geese
30 Dec 15#390
Jabbypans
30 Dec 15#391
I am still waiting for my code its been about 5 and a half hours now. I followed the instructions in other posts but nothing yet.
MrMan2011
30 Dec 15#392
I got my Unlocking code same day in the evening on live chat paid of the phone via 202 and cancelled via live chat :smiley:
itr786
30 Dec 15#393
Could someone that has ordered on of these through o2,and review received it tell me how much usable storage there is?
Thanks.
Jabbypans to itr786
30 Dec 151#394
Comes out at just over 24gb.
Casper121
30 Dec 15#395
Do you have to pay the phone off to be able to cancel the airtime or can you continue with the £10 a month?
Jabbypans to Casper121
30 Dec 15#396
You have to buy the phone first.
me78
30 Dec 15#397
It said I'd used 33% of the storage just with operating system and the basic apps I installed. So without photos or videos etc. So memory on the 32gb does seem a bit too small. That said I'm in love with the money it's amazing very quick, bright clear display and the camera is stunning. I have a very expensive dslr and some shots are comparable.
me78
30 Dec 15#398
Money? I meant phone. I must be thinking for the money it's well worth it
xSpov to me78
30 Dec 15#400
We are all in love with money :smile:
ma6378
30 Dec 15#399
Guys i asked for an unlock code as soon as i recieved via online chat still havent received in fact i asked 3 people 2nd one told me first person had done nothing which i suppose was right as he asked for no imei. anyway i think they have cottoned on to what people are doing as they were a bit funny. as such u used myo2 and done from there but it said upto 10 days everytimei looked it said it had been submitted, ive checked today and its as it was initially with the button to submit again??. im wondering if they are stalling so i go past the 14 days any suggestions BTW ive paid off phone but hinted on the online chat that i may leave looking back maybe i shouldnt have as when i phoned to pay of phone they looked at all my online chats lol :disappointed:
if i dont get unlock in next 24hours going to cancel airtime, i do have a screenprint to say that ypu shouldnt be charged anything even if you use some data or even calls.
itr786
30 Dec 15#401
How much o2 bloatware is there on the phone?
Are they things that can be uninstalled? Or atleast disabled?
Thanks.
sheamuschamp to itr786
30 Dec 15#403
There were (I think) five O2 apps which I uninstalled, no problem. However the O2 logo is there when you start up or shut down.
johnxxxxx
30 Dec 15#402
I'm still waiting for my unlock code
been nearly 24 hours, done this via live chat and online, the device was registered.
can this be followed up if the air plan has been cancelled?
mr_geese to johnxxxxx
30 Dec 15#405
It can take up to 10 days, even if I did it yesterday online from my O2 account and hours later I got the email with the unlock code. Some received it even quicker than me. It depends I guess, but give it at least a few days.
Aran10
30 Dec 15#406
Will I still receive the unlock code (been requested) if I cancel the airtime?
Jabbypans to Aran10
30 Dec 15#409
I have just done the same and been told I will get the unlock code still.
vassy201187 to Aran10
30 Dec 15#417
Yes u will. Just got confirmed from online chat.
Jawz
30 Dec 15#407
Just got my phone and sim today, but not activated. Going to do it all in the morning in one go and hopefully all be sorted in same day. Hopefully goes smoothly.
Might have to risk my luck without a case for a few days though until I order one :o/
Jabbypans
30 Dec 15#408
That was easy no hassles contract cancelled and unlock code is on its way.
crusaderrabbituk
30 Dec 15#410
Unlock code came through email today. Phoned and paid off device and cancelled. All done thanks to OP for the deal
johnxxxxx
30 Dec 15#411
just got my unlock code
thanks op and everyone for their assistance
Jabbypans
30 Dec 15#412
Snap mine has come through.
locktheworldout
30 Dec 15#413
The 32Gb one that I sent back didn't have an O2 splashscreen or any bloatware
tyfuma
30 Dec 15#414
So phone unlocked and paid of. Just got of online chat and bloke told me I will have to serve 30 days notice to cancel my airtime. Anyone have same problem?
tyfuma
30 Dec 15#415
I paid of the phone unlock it, but when trying to cancel airtime guy on online chat told me I will have to serve 30 days notice. Anyone with same problem?
Chillimonster to tyfuma
30 Dec 15#416
Got told the same thing earlier - will try my luck on Chat tomorrow to see if i can get it waived.
whw to tyfuma
30 Dec 15#418
You should have asked him to quote the section in the T&Cs that state 30 days notice.
I've yet to go through the process myself so hopefully no roadblocks like this.
Jabbypans
30 Dec 15#419
I have flashed a stock UK rom on mine now. To be fair O2 didn't load it with much it only had 4 apps you could remove anyway.
mr_geese
31 Dec 15#420
I cancelled via live chat. The lady didn't ask me why and wasn't difficult at all. She told me all sorted for me and that I won't be charged anything (we'll see :stuck_out_tongue:).
She certainly didn't mention anything about having to give notice etc
EDIT I saw my final bill is £1.54 for the one day I had the airtime active. Seems like no nasty surprises. I have cancelled the direct debits though so I think I will have to call again to pay that.
Jawz
31 Dec 15#421
Did do everything including paying for the phone via live chat?
Also once cancelled, did you receive confirmation via email?
vassy201187
31 Dec 15#422
I have used the refresh deal twice in the past and I have always paid for the device alone on cancelling the airtime.
Kindsaver
31 Dec 15#423
Giving this a try am sure the credit check will let me down :smirk: although I already have a contract with them
me78
31 Dec 15#424
Just logged into my o2 and it now says I have no products or services with them. So I've absolutely only paid £260.
fifthcolumn
31 Dec 15#425
Ordered this yesterday at 7pm,received today morning at 8:30-logged on to live chat to request unlock code but was advised that I can only request it after the 14 day cooling off period! I wonder whether I requested the code too early or should I have done so after activating the SIM? Any point in putting in a further request later on today or on Saturday?
vtec to fifthcolumn
31 Dec 151#432
try again. some advisors really don't have a clue
adedamilola1
31 Dec 15#426
I requested unlock code via chat, I should receive within 10 days or so. Rang 202 to pay off phone upon confirmation requested airtime cancellation, no charge. Sorted! Thanks everyone an happy new year!
Jawz
31 Dec 15#427
Do you have to leave o2 sim in phone until you have got the unlock code?
Or can you request it, cancel airtime and put new sim in?
vtec to Jawz
31 Dec 15#433
it takes about 5 hours to receive code. so it's better to wait and then cancel.
stimcity
31 Dec 15#428
Thanks OP.
All done and dusted, picked up in-store and followed instructions on here. Only issue I had was that I needed to have a call answered to request the unlock code and 202 didn't do it (so called my other o2 phone).
Requested unlock and cancelled using live chat, seperate conversations.
vtec
31 Dec 15#429
right been on phone to o2 and cancelled my airtime but i was told that i would be billed in 14days time and that i would be charged pro rata from 25th of december for 6 days even though i collected phone was available to collect from 29th.
is that correct?
Aran10
31 Dec 15#430
Just cancelled on live chat and they confirmed to me I would receive no charges
Jawz to Aran10
31 Dec 15#431
Did you phone up to pay off device plan then go straight onto webchat again?
Aran10
31 Dec 15#434
First I requested unlock code via livechat, phoned up to pay phone off, then cancelled via webchat with no hassle. Still waiting for the unlock code
MrMan2011
31 Dec 15#435
has live chat sent conformation of cancellation I did the exact same thing no cancellation email receive yet although my O2 sim shows no service
vtec
31 Dec 15#436
you can pay for device by calling 0344 809 0202 or 202 from your o2 device. but i'd wait for unlock code before cancelling airtime
Jabbypans
31 Dec 15#437
Mine has been cancelled also just logged in to check. I put my airtime cancelation through before receiving my unlock code. MInes now unlocked and flashed with a stock UK rom.
Jawz to Jabbypans
31 Dec 15#438
Where you get ROM from and what is difference?
Jawz
31 Dec 15#439
So I:
Requested Unlock via webchat
Then phoned 202 and payed off my device plan (had to give them card details to pay off)
Then I requested to cancel Airtime. I was then put through to another department who asked why I wanted to leave.
I told them I use my phone alot abroad. They told me about an app. I then politly just said that I was whithin my 14 days cooling off period and the plan wasn't for me, can I cancel?
I was told that It would be cancelled today, that a bill would be generated in 30 days time for any charges I may have incurred and/or monies owed to myself! I asked to make sure I would be cancelled with hearing 30m days. i was told she said 'Usually you have to give 30 days, but because I am in my 14 days I didn't'
I asked if a bill was being generated I would have to wait to cancel my Direct Debit details, she said 'Yes thats correct'
So now will keep refreshing until account shows cancelled. I get my unlock code. Then I can put in my three sim and reset the phone and hopoefully be up and running today.
(Compared to my Nexus 5 though, just based on size and screen, I think I have just moved from 1 handed device to 2. On the Nexus it was comfortable grip and could swipe the notifications with my thumb from top and touch 99 % of the screen for typing etc. With the S6 my thumb doesn't quite stretch and readjusting my hand feels alot more slippy. May be forced to get a case for this one :o( )
vtec
31 Dec 15#440
is the warranty with o2 if anything goes wrong with the phone? how many years is it?
my battery is playing up already. charged yesterday to 60% switched off and today it's flat.:confused:
Jawz to vtec
31 Dec 15#441
Thats another question I asked. Now the device is payed off. Who does the warranty lay with, O2 or Samsung.
She told me that the warranty always lays with the manufacturer.
Pretty sure though, that we should be covered for 2 years with the point of sale being O2.
Fingers crossed mine is OK. I got some swishing noises when ringing 2020 to cancel. wasnt sure if it was bad O2 reception or the music play back with interference thier end. Hopefully I get no surprises.
tyfuma
31 Dec 15#442
update. I called today and cancelled with no problem. Lady on the phone even ask me if I want to unlock my phone. She check my conversation yesterday on online chat and was surprised about 30 days notice. Also told me that I will get bill for 3 days use. I didn't use any minutes or net so will see how much the bill will be. In the end very good deal so thank you.
eastofthecounty
31 Dec 15#443
Right just to confirm ive done this now..
Took out online sunday, picked up from store monday, unlocked phone yesterday and cancelled today. Was told i Would have to pay £240 for handset and £21 for the 1st month, which will come out direct debit on due date, but then get refunded part of the £21 i didnt use??
So looks like it works but the final price all depends on how quick you get it unlocked and cancelled i guess??
Got asked why id want to take out credit agreement and then pay it off straight away and not return phone aswell lol
Jawz
31 Dec 15#444
Ok so Airtime cancelled, device paid off.
Do you have to get email conformation that phone is unlocked?
Just eager to reset phone and get Three sim in as i skipped all options on first boot to get started and want to start again with Three sim inside.
Hopefully copying over data won't be a chore. I did get the Data transfer kit from Samsung for £0.01 when ordering the device. But on setup it did offer me to tap the back with my old phopne to transfer details over. Hopefully I will enjoy the S6 as I did love my Nexus 5. Though S6 doesn't feel as comfortable in 1 hand at the moment.
Aran10
31 Dec 15#445
Nah I haven't but I emailed myself a copy of the webchat
mr_geese
31 Dec 15#446
Paid off phone on the phone and cancelled the day after via live chat. Haven't received a confirmation by email so far but my number appears to be disconnected if I look at my O2.
I see I've been billed only £1.54 for the day I had the airtime active
dek456
31 Dec 15#447
Hi how do you get this for £259.99 - my page always comes up with £15 per mth or buy price of £360 thanks D
garyjoyce1984 to dek456
31 Dec 15#451
the contract is split, phone element is £10 x 24 maths. airtime us cancelled foc in 14 day period
666FU to dek456
1 Jan 16#462
How did you type that?
I thought you had to learn to read before you learn to write?
LOH1153
31 Dec 15#448
You know why it didn't snow this year? Its cause you melted it with this deal
dazmac11
31 Dec 15#449
took the plunge should arrive monday
garyjoyce1984
31 Dec 15#450
White hot!! took out Tuesday cancelled today, might even get my 19.99 back by doing a charge back on my credit card!
didn't unlock but don't care as I'm on O2 anyway and my work can get unlock codes for any phone through our O2 business account!
Ultiom
31 Dec 15#452
Annoyingly after moving from an address of 10+ years to my current effects my credit score. Does anyone know if I pay the deposit and do this deal what happens to the deposit?
Jawz
31 Dec 15#453
how long people had to wait for unlock code? been 9 hours and no email yet? (Impatiant i know but with cancelled contract, dont want to miss out.
Aran10 to Jawz
31 Dec 151#454
I sent my request yesterday afternoon and just got it recently so don't worry
fifthcolumn to Jawz
1 Jan 16#464
Hi Jawz, Did you receive the code? I`m in the same boat as you-paid off the device and cancelled airtime before receiving the unlock code. CS did advise me at the time of cancellation that my unlock request was being processed but I can no longer access my O2 to track the request that was made yesterday morning-perhaps I should have unlocked the device instead of trying to save a few pennies by cancelling earlyoO
John Mason
31 Dec 151#455
You bought the phone from O2 not Samsung so O2 are responsible under the sale of goods act.
Jawz
31 Dec 15#456
That's good to know, thanks for the reply. Can concentrate on choosing a case now.... It's one slippery bugga!
Jawz
31 Dec 15#457
I thought it was wrong too. Sounds like the O2 staff are inconsistent with the advice they give out. Think better/more time training may be needed.
But with large call centres staff turn over is quite big, so probably alot of inexperienced advisors too.
alasrati
31 Dec 15#458
Great deal. Nice work, thank you for posting. :smiley:
If I already have another O2 sim, can I unlock the phone with that instead? In that case, how quickly could I cancel the airtime?
fifthcolumn
31 Dec 15#459
Worked after I activated the SIM and my O2 account.:smiley:
Lissco
31 Dec 15#460
Thank you OP! Excellent deal. New handset received, paid off contract & cancelled airtime, now using with £14 a month sim only plan - works out under £25 a month over 2 years. Much better deal than I could ever have achieved with an upgrade.
abdbaas
31 Dec 151#461
For all those who don't believe it is that simple. I was like you I've done it and I'm using my s6 gold unlocked right now :smiley:
Zool to abdbaas
1 Jan 16#463
Alright big boy don't get to excited happy new year!
Jawz
1 Jan 161#465
Hi pal, I was over fretting about it as didn't get anything and was considering online chat again.
However, as I was sleeping, the unlock faeries have been and I now have an email at 09:35 from 'my care'. Just need to put different sim into phone and get 3 chances to put code in to unlock it.
Then I'm going to update latest firmware. Factory reset and then transfer all my contacts and messages using the Samsung option.
Will also go on Spigen website and get myself a cover (Probably the thin armour ones with little kick stand) cos it's a little slippery in my hand compared to my Nexus 5.
Only had a little play up to now. I did compare side by side with my Nexus 5.
So far I see that the screen has a slight yellow warmth to it, so whites don't look as white as with my Nexus and it's cooler tone.
YouTube HD videos have a very slight choppy playback compared to nexus 5 which video is alot smoother.
Also it almost becomes a 2 handed device as my thumb doesn't quite stretch around the screen like it did the Nexus 5.
Oh so slippy and dissapointment it doesn't feel safe to leave it bare back. Really prefer em as they come.
However, early pleasantries is that the screen and photos are excellent. (Reds and Greens really pop out. Not sure if a little too much. Reds seem slightly bright with a hint towards orange)
Had a quick look at the infrared for the TV and setup with Sky box was quick and really loved the early use of that.
Like I said it's early days and will go through testing everything now. Also the screen yellow tint may tone down with use. May be a glue thing like with the Nexus early issues. Or might just be AMOLED screens.
But can't notice on its own, just side by side with my Nexus.
Anyways, thanks for reading. Be interesting to hear from others feedback on the device. But I'm happy overall to get stuck in and see what it can offer. (will keep my Nexus for a month just in case though)
khani47
1 Jan 16#466
Well,
i have just been on the online chat and the adviser states i have to pay an early cancellation charge which i have made them aware is complete nonsense as i have 14 days to cancel the agreement. the charge was £438.
i then contacted 202 and they advise the charge will be a months charge as i have to give 30 days notice! again i have re-iterated the 14 days agreement but to a point where they are requesting the phone back if ti wish to cancel within this period even through the device was paid for.
i pointed them toward the 30 days notice takes place after the 14 days but they are confident of their clam.....
Blazcowicz to khani47
1 Jan 16#472
That's not true at all. They're very inconsistent with things like this, which is why some people have had a bit of trouble and others have not. It's worth just ringing again and talking to a different person, it's quite likely somebody else will just put the cancellation straight through. Some of them really just don't have a clue.
vtec
1 Jan 16#467
I have reset my galaxy and it still is losing battery.I charged to 90%. switched off. 15hours later it won't come back on
vtec
1 Jan 16#468
I have reset my galaxy and it still is losing battery.I charged to 90%. switched off. 15hours later it won't come back on
me78
1 Jan 161#469
Khani go back on chat online and request to cancel the airtime and change to pay as you go.
khani47 to me78
1 Jan 16#470
I've emailed Ronan Dunne the CEO, lets see what he has to say about the matter.
i'll also get back on chat!
khani47 to me78
1 Jan 16#477
spoke to some one on chat again and advised of the above - viola'' done, transferred to Pay as you Go.
good job i have kept all transcripts. lets see how the chat with the CEO goes!
Stephbuds
1 Jan 16#471
Hello,
Im a tad confused on how to do this. Some people say to insert sim when you first get the device and some don'. Is this the correct order?
1) Get the phone and pop the sim in.
2) Call 202 to activate and pay for the phone (£240)
3) Requested for phone unlock on O2 Chat
4) Wait until the phone is unlocked
5) Go on o2 Chat and requested for the airtime to be cancelled.
or
1) Go on live chat and request unlock code
2) Call o2 (202) and paid for the phone (£240)
3) Wait for unlock code and insert o2 sim - then remove and pop your network on in
4) Go on o2 Chat and request for the airtime to be cancelled.
Many thanks
blazco to Stephbuds
1 Jan 16#473
Both methods will be fine, but I'd say do it the first way (O2 sim in straight away and ring 202 to activate) just to make sure it's all up and running. You could also cancel airtime as soon as you've requested the unlock code and paid the £240 (do this with the My O2 app, much quicker) and it will still arrive afterwards.
khani47
1 Jan 16#474
you are 100% correct as the wife ordered one also and she had no issues at all.
ma6378
1 Jan 16#475
this is a nightmare so many assistants saying different things, they promise unlock codes then dont do it i only got mine through my o2, i requested unlock first day, paid off device 2nd day, had unlock end of 2nd day. trying ro cancel airtime a nightmare been told 30 days to be paid, can only do after 14 days pro rata etc etc. 1 advisers said cancelled and no charge but when i checked this had not been actioned good job i had his name and a screen print as proof as im not recieving email transcripts.
i have finally received another confirmation that this will be cancelled without charge in 24 hours after the assistant saying i would need to send the phone back lol and then in would be refunded even though i paid.... so i basically told him straight, paid device which im entitled to do, now i want to keep the device and cancel the airtime within 14 day cooling off period if this isnt done i want to speak to o2 managment and will take to trading standards. Walla he said done and gave me reference, screen print taken and lets see.
only being a bit of a scrooge with airtime as its the principle and tbh £30 more and £290 for an s6 is not that of a great deal.
moral if my experience double check if using live chat, take prints and finally nicey nice talk doesnt work ask then to qoute t&c if they are funny goodluck lol...
mr_geese
1 Jan 16#476
I cancelled without any problems. I think it's a good idea to pay off the device first then cancel in a different call/chat. If they tell you that you need to give notice etc, just talk to someone else. If people complain, they might change it so that you can't do this trick :disappointed:
Say you're not getting 4G or that you have found a better deal elsewhere (which is what I said)
kefan77
1 Jan 16#478
got my unlock code within few hours, already have the phone unlocked.
i tried to cancel via chat, told me to call 202 and pay off the device first. will do that tomorrow.
so far it seems very smooth.
Jabbypans
1 Jan 16#479
FREEZIN WOLF
1 Jan 16#480
Sounds like a right hassle to me
Jabbypans to FREEZIN WOLF
1 Jan 162#481
Its hassle free lol. My phone came , the same day I had paid it off for £259(inc the up front cost), cancelled the contract with no costs and got my unlock code. A galaxy s6 unlocked for £259 ? I would say well worth the time.
kefan77 to FREEZIN WOLF
1 Jan 16#482
i like deals where you have to think a bit and do tiny bit of work. it repels lot of........people. so greater chance of landing the deal myself.
j41sal
1 Jan 16#483
How are people getting this for 240?im seeing 15 x 24 =360 cost
Jabbypans to j41sal
1 Jan 16#484
Look for more tariffs its further down, you should see the £19 up front and then £10 a month for the phone side.
fifthcolumn
1 Jan 16#485
Thanks for the quick review-I received the code shortly after I posed the question so I`ve finally got mine up and running-coming from a Samsung S4 and, more recently, Honor 7, I find the S6 a bit of a mixed bag. The build quality is awesome, camera is brilliant so is the OLED screen although I am struggling to see all those extra pixels that the quad HD display is supposed to possess. In terms of resolution and clarity, I find it no different to the full HD OLED screens on my old S4 or my wife's One Plus X so I wouldn`t recommend buying it for the sake of the display.
The biggest let down as far as I am concerned, particularly in comparison to the Honor 7, is poor battery life- from full charge, its dropping around 5% per hour with wi fi on and very occasional use so I expect get around 24 hours on stand by or around 5-6 hours with moderate use from a full charge, which I think is atrocious. The Honor 7 was lasting me around 30 hours on a single charge with moderate to heavy use (lots of streaming, calls, screen on time) although it arguably has a much bigger battery and fewer pixels to power due to being 'mere' full HD etc.
All in all, the S6 seems more style than substance and a step backwards from the S5 if you ask me- based on a few hours of usage, if I was't experiencing call issues over the EE signal box with the Honor 7 (plus the fact that I bricked it a few days ago after installing some third party cr*p) I would have readily returned the S6 for a refund (although I read somewhere on the website that they only offer £ 185 for returned phones)
j41sal
1 Jan 16#486
Thanks didn't see the other 3gb data tariffs
Jawz
1 Jan 161#487
Yes thanks for the follow up review. I charged it up yesterday morning to full, will just check now.............. 1day 6hours with 2hours 18mins standby and has 8% left.
With my Nexus 5 it also has small battery, so for me it will prob be around the same 3hours 49mins screen on time out of 10hours since full charge and on 14%
So battery probably comparable.
In regards to the screen, it is possible it's adaptive mode because of browsing text or AMLOD screen. Something I will read up on. Though may find more faults if I go searching for them. With my Nexus 5 I swapped it our twice. Once because of bad GPS and the other because of yellow screen.
I have noticed it's yellow tint when front on, but any slight tilt and the yellow tint goes, but to be replaced by what seems to be a turquoise tint. Even just the right angle giving turquoise at the top and yellow at the bottom.
People may think I'm being finicky, but I like to try to get maximum buyers satisfaction and seek close to perfection when I spend (for me) a large sum of money.
I was happy with the Nexus 5, but with being in this site and the fuzzy feeling of getting a good deal.. And also after spending £350 on the Mrs the phone in white from Argos. I did a mini flash buy and decided I would grow to love my new gadgetry once it was in my hands.
I'm yet to love it as I've bonded so well with this phone. But once the new case ( :o( having to have a case #slippyasafish) arrives, I will delve into the phone and get a good comparison and self review.
I may even come back here for a waddle and compare experience with others.
Anyways in the meantime, hope you all get your phones unlocked, airtime cancelled and get past those random (sometimes cluless) operators.
Happy New Year... I shall be back once I've had some time with my new sibling :op
Jabbypans
2 Jan 16#488
Word of warning , just make sure they have cancelled your contract correctly. I had a bill come through for £413, it has all been sorted as it was a mistake on their side, they had put it through as a termination rather than the 14 days grace period.
fifthcolumn to Jabbypans
3 Jan 16#531
I'very received a bill for £420 too..did you sort it out over live chat?
Common Sense
2 Jan 16#489
Same here... a £420 bill. A reverse scam!
"I have checked the bill is incorrect and I will arrange it to be nullified for you as you have paid the device plan so you are not supposed to be charged airtime."
Why do they make such mistakes? On the hope people will not realise?
pacific197
2 Jan 16#490
Ensure O2 has not charged you Early termination fee. I was charged whopping early termination fee of £420 . Contacted them via online chat and got it reversed. Took around 2 to 3 days to reflect the credit into my account. You can check it under My O2 ---> View my bill
Jawz
2 Jan 16#491
Hmmmm wonder how common this is or how you can check if you have been terminated or cancelled in right way, without waiting for a £400+ bill?
Off to check and see....
Jawz
2 Jan 16#492
I too am showing a £420.33 bill. They never even tell you this when ya cancel!?
Jabbypans to Jawz
2 Jan 161#496
I continued asking about bills etc on the phone, I was told yes everything has been done and you won't have any charges of any sort to pay.
I also phoned my bank and cancelled the direct debit.
L_K123
2 Jan 16#493
This is a good deal and glad it has worked for many, but those that are wanting this as a side phone its better to wait because once the S7 is announced this will drop to around that price soon and get it hassle free!
Jabbypans to L_K123
2 Jan 16#497
The flip side of it if you want to sell the phone on now you can make a nice little profit from it.
whw
2 Jan 16#494
For those who ordered for in-store pick-up, MyO2 will not show anything relating to the order. The only documents I have are the original email with 4 digit code, store receipt and confirmation email saying I paid £240 to buy out the device.
Unlock code took about 12 hours after online chat agent said the easiest way is via the online Unlock form.
I called 202 to cancel the airtime but was told since I owed 24 months they couldn't do that. The saving grace was they allowed paying off the device that then allowed the airtime cancellation. Same result. I requested it to occur during the call, said my thanks and the line was cut.
I was told since it was in-store pickup the contract was active from 25th December, but picked up on 30th and I could dispute any charges between 25th - 31st. Why didn't the store activate it?
Also online order for store pick-up means returns have to be processed online, not in-store.
crusaderrabbituk
2 Jan 16#495
I just checked after cancellation a few days ago, the sim was still active so had to phone up and tell them it's supposed to have deactivated after 24 hours. So they said they will deactivate it now. Will check again later and will be keeping an eye on my bill too, thanks for the heads up.
cactusbucket
2 Jan 16#498
Thank you OP for the amazing deal. A high-end phone for mid-level price, well worth it. Might have preferred a different phone but at only £260 (and around 5 minutes on the phone) I just couldn't say no!
ayeshasi
2 Jan 16#499
I requested unlock code
arrive within 5mins and phone is unlocked.
paid for the device. £240.
Online chatting to cancel airtime but they refusing to budge and asking to send it all back!!! what do I do?
stevejones11
2 Jan 16#500
£259 price still available, just ordered mine. Thanks.
ayeshasi
2 Jan 16#501
what did u say to cancel airtime? I just ordered and recieved my phone today
ayeshasi
2 Jan 16#502
what did u say to cancel airtime? I just ordered and recieved my phone today
ayeshasi
2 Jan 16#503
I contacted twice on live chat to cancel airtime but not budging. on phone now....Let's see
fifthcolumn
2 Jan 16#504
Yet another minor gripe..the finger print sensor is highly temperamental and sluggish compared to the Honor 7..in fact, it locked me out of the phone this afternoon after refusing to recognise my fingerprint or back up password. Contacted Samsung Tech support who were worse than useless and since I'd turned off both Wifi and mobile data to conserve the pi*s poor battery, the only option was to do a factory reset losing all my data in the process-judging from posts on various forums, this is a known issue with the S6 and I would advise everybody using the fingerprint sensor to keep Wifi or Mobile data at all times and write down your backup password somewhere safe.
Gavin01 to fifthcolumn
2 Jan 16#512
Is the battery really that bad?
littleme13 to fifthcolumn
2 Jan 16#513
This is worrying. I am thinking of buying this phone. Do you have to use the fingerprint sensor or can you just use the password?
ayeshasi
2 Jan 16#505
result!. done. Definately Depends on whom you speak to .
fredoaf to ayeshasi
2 Jan 16#506
Glad you got it sorted - I've just ordered, what is the order I need to do things in after receiving the phone?
Is it:
1. Activate SIM
2. Ring 202 and pay off phone plan
3. Use the online form to request unlock code
4. Contact O2 on chat and exercise my 14 day right to cancel
vassy201187 to ayeshasi
2 Jan 16#508
Was it via live chat??
ayeshasi
2 Jan 16#507
I first activated sim by ringing 202 for about 30 seconds.
Then done live chat to request phone to be unlocked. Was very quick.
called to pay device plan and cancelled airtime by live chat again. Confirmed again that its cancelled and saved the chat transcripts.
fredoaf
2 Jan 16#509
Perfect - thanks!
vassy201187
2 Jan 161#510
Ordered today morn. Collected at 12 from store. Called up o2 without inserting sim. Used landline. Cancelled airtime. Paid the device charge. At 7pm requested unlock code via live chat. 8pm received code.
All sorted. Cheers op
ayeshasi
2 Jan 16#511
yes sassy, was via live chat
vassy201187
2 Jan 161#514
U can use password or pin
xSpov
2 Jan 163#515
Everyone is crying about this phone. My battery lasts more than a day on an amazing screen and I haven't had any call problems or anything else. The fingerprint sensor works as good as my iPhone 5s if not better. There are also lots of other features compared to iOS.
littleme13 to xSpov
2 Jan 161#517
this is good to know, thanks
littleme13
2 Jan 16#516
Thank you Vassy
fifthcolumn
2 Jan 161#518
I've learned my lesson hence using pattern lock which is just as secure if you ask me and less likely to play up the way the fingerprint scanner does on the S6 (regardless of what anybody may say-just google it if in doubt).
Jabbypans
2 Jan 16#519
People moan to much you have a high-end phone for the price of a mid range. You have simply the best screen on the market its blisteringly bright outside and looks amazing. One of the best cameras out as well specially 4k it looks so good when streamed to my 4k tv, the design is fantastic.
Many users on the Marshmallow beta are saying how smooth it is, I personally never use touchwiz, I put nova launcher on as I like to tweek how it looks. Can't say I had much issues with lag.
When I set the fingerprint scanner up I just add 4-5 from the same finger, using lots of different angles/ positions so it reads it faultless for me. I will keep this until the S7 is out.
mr_geese
2 Jan 16#520
I got a bill for £1.54, which I paid on the phone as I had cancelled the direct debits.
So far I've had no problems with the process. I activated the Sim calling O2 CS to pay off the device, requested then unlock from my o2 account and cancelled via live chat the following day when it showed that I had paid for the device and I had unlocked the phone.
I think those being billed for the airtime in full must have paid off the device at the same time as cancelling; in that case I assume their system gets confused as it won't have processed the payment yet so it looks like you're cancelling when the device hasn't been paid off. Just my idea but I might be wrong.
Jawz to mr_geese
3 Jan 16#541
Yeah you possibly might be right. I paid my device then went through to retentions to cancel my airtime. Only got the 'paid £240' email a few days later... As well as a £420.33 bill day before that.
fifthcolumn
2 Jan 161#521
Hi..its quite poor compared to some of the 3000+mah devices (or the S5 for that matter) out there. I'd say you are looking at charging it twice every 24 hours if you are a moderate to heavy user. Not too much of an issue if you keep the charger handy or carry a power pack for your commute home-it does incorporate fast charging so goes from 0-100% in around an hour and 20 mins. Don't get me wrong, there is a lot to like about this phone but poor battery life and lack of expandable memory may put some off (but then it hasn't in the case of the iphone). It is an amazing piece of kit but not without its flaws as some would lead you to believe...
bestestbud85
2 Jan 16#522
How much would it sell for? I bought it and unlocked it might sell to get the edge
ayeshasi
2 Jan 16#523
I just got an email saying they need few more details to cancel the contract. eek. hope they don't ask for the phone back :confused:
once_upon_a_tyne
3 Jan 16#524
So, my girlfriend bought this 5 days ago. Payment went through, we selected collect from Metrocentre - it said Dec 30th. Went to collect from the Metrocentre and it wasn't there - turns out she'd be sent an email asking to ring to provide "more details". We've rang about a dozen times over the last few days - nobody even answers the phone.
Tomorrow we'll be trying the generic O2 numbers and live chat - the specific number we were told to ring seemingly never being answered.
Question is, does our 14 days start from the payment, or from when we get the phone? Interested in a factual answer rather than a guess, if anyone knows? i.e I'd assume from when you receive the phone - but I'm only guessing.
Not impressed by O2 so far on this.
ayeshasi
3 Jan 161#525
14 days from when you receive your phone. That's what I was told today on live chat when I asked the same question
once_upon_a_tyne to ayeshasi
3 Jan 16#526
Thanks Dude.
Honestly - we've tried ringing so many times. I can't believe how useless they've been so far.
ayeshasi
3 Jan 16#527
no probs. go through live chat. And if that fails just close and restart the chat. They were really helpful on chat.....altho 2 of the staff didn't have a clue what I was asking for so i just closed it and restarted it with someone else.
da_murphster
3 Jan 16#528
Right - just rang o2, asked to cancel my contract and pay off phone. Paid £240.
Nice and easy - thanks all!.
kefan77 to da_murphster
3 Jan 16#530
same here. very easy and I can now enjoy my cheap S6.
ayeshasi
3 Jan 16#529
good job
mg1995
3 Jan 16#532
How do you avoid paying the first month's airtime? Surely the airtime is payable before the 14 day cancellation.
Jabbypans
3 Jan 161#533
yeah all sorted in minutes and I cancelled the direct debit. Just ask for the reference number from O2 makes it easier when cancelling through the bank.
crusaderrabbituk
3 Jan 16#534
Just received an email bill thos morning for £21. Had to phone and get it refunded/sorted. Will wait and see.
Looks like the staff at O2 are so in need of further training. For some it's been smooth sailing for others repetitive calls
ayeshasi
3 Jan 16#535
so did i! got an email with a bill of.........67p!.....
charsean1
3 Jan 16#536
Hi. I too have just purchased a phone on is deal. Can you confirm something for me please. When I went on live chat they told me that I had to wait 14 days until I could cancel and pay the phone off. Were you able to do this straightaway. Thank you
ayeshasi
3 Jan 16#537
speak to someone else. u can cancel straightaway. I ordered the phone at 2pm. picked up handset at 3pm from local store. requested unlock code at 4.30pm. got it within 5 minutes. I then called strightaway to pay the handset £240. then cancelled airtime on live chat.
elize9
3 Jan 16#538
Did you pay over the phone for your usage?
Jabbypans
3 Jan 16#539
Haven't paid anymore money to them, the chap I spoke to took everything owed on my account. All I have paid is the cost of the phone £240. If I get a bill for usage for the day I had it then I don't mind paying that. The only number I called was 202 via O2.
charsean1
3 Jan 16#540
Thank you ayeshashi. I'll give it a go when my phone comes tomorrow
johnzoro
4 Jan 16#542
just requested my unlock code via live chat
can you pay for the handset online or does it have to be over the phone?
Jabbypans to johnzoro
4 Jan 16#543
Over the phone they told me.
johnzoro
4 Jan 16#544
They told me it takes 7 working days to get the code
I requested it at 10.50 but still haven't recieved it yet
ayeshasi
4 Jan 16#545
that's the maximum time. I got mines within 5minutes and others I think have got it same day
johnzoro
4 Jan 16#546
yeah i just feel like somethings not right
if everyone on hukd got it within a couple of hours then why haven't i got mine within a couple of hours?
fredoaf to johnzoro
4 Jan 16#547
I just submitted my unlock request - did you get a confirmation email or text that the request was submitted?
Jabbypans to johnzoro
4 Jan 16#552
My code took about 14 hours to come.
Hartrosh
4 Jan 16#548
I got mine within two minutes! I paid off the phone this morning and was asked if I wanted to cancel the monthly tariff too!! I have received confirmation that the payment has been made but my phone is still working and I am being inundated with texts offering discounts on cases! I suspect the cancellation has not gone through, so will have to go online chat to check later.
fredoaf to Hartrosh
4 Jan 16#549
How did you request the unlock code, and did you receive a confirmation that the request had been submitted? Apparently my IMEI number is not linked to the SIM yet.. Not sure if i needed to activate the phone first, or how i do that?
ayeshasi
4 Jan 16#550
you need to activate sim by dialling 202...it's free. listen to it for 30 secs then disconnect.
ayeshasi
4 Jan 16#551
cancellation take up to 24 hours. mines took 2/3 hours for sim to disconnect.
KEVIN6BZ
4 Jan 16#553
Good luck cancelling the airtime part . Ordered iphone 6 - cancelled airtime and a bill of 1 month has been generated. Called them up and was told no contract is live! WTF? Cancelled it again will call in tomorrow and check again with another operator to double check if the 2nd person has done their job properly.
May have to get the solicitors ready!
ayeshasi
4 Jan 16#554
cancel direct debit
johnzoro
4 Jan 16#555
just spoke to a right dopey bird
Hartrosh
4 Jan 16#556
I had my phone activated instore as that is where I signed up for the contract. I requested the unlock code via online chat and it was sent within minutes. I have just spoken to online chat and they confirmed the cancellation had not been actioned. They have assured me that it has now been done - at no charge! I am waiting for the email to confirm this!
johnzoro
4 Jan 16#557
just tried to pay the 240 twice but customer services keep putting me through to a different department
johnzoro
4 Jan 16#558
then i'm on hold for 10 minutes
johnzoro
4 Jan 16#559
ok i've paid the £240, but my unlock code hasn't arrived yet even though i've requested it.
can i cancel yet or do i need to wait for the unlock code to arrive first??
fredoaf to johnzoro
4 Jan 16#560
I would also like to know this :sunglasses:
adedamilola1
4 Jan 16#561
I cancelled after I had requested but not received code. Code was emailed the next day I think.
johnzoro
4 Jan 16#562
oh well i've cancelled it
dan200779
4 Jan 16#564
They are requesting that I use my phone for at least 24 hours before I can have the unlock code. Will I still be able to cancel the air time if I do this?
fredoaf to dan200779
4 Jan 16#565
Same here, apparently my IMEI number isnt registering to the mobile number (this is meant to happen the first time you use the phone, but can take up to 24 hours) I cant request an unlock until this happens.
We can actually use the air time for any amount of time before canceling, apparently, as part of the O2 refresh contract, just easier to do in the first 14 days I guess.
dan200779
4 Jan 16#566
Thanks for that hopefully it will be fine tomorrow
Mawali
4 Jan 16#567
The following message for me as well
As 0XXXXXXXXXXXX96 is the original number with which this phone was purchased so I will advise you to please use this phone with this number for 24 hours at least.
As the phone shall be registered with it's original number and then only we can go ahead and unlock the phone.
Once the phone will be registered with this number then only we can go ahead and process the handset unlocking.
Stephbuds
4 Jan 16#568
I had the same on live chat about the unlocking so called them instead. Called - paid off phone and requested for device to be unlocked. Got my unlock code within 10 minutes. Went on live chat and cancelled air time. All done on the same day - happy days
KEVIN6BZ
4 Jan 16#569
Called up cancelled airtime again. Went on live chat and they conformed that is has been cancelled and a new bill will be generated showing £0.00 . I took screen captures of live chat and they gave me a reference number too. Hopefully got there in the end .... But what a faff ..... Why not just sell the phone unlocked for a decent price as sim free??
microrosie
4 Jan 16#570
I'm the same.... I went through live chat....
They told me to use the phone ( make phone calls) and then they will be able to request an unlock code..... I said it was a present and didn't want to open it..... ( with no luck)
Then I tried calling customer service on the new phone.... They told me I needed to use the phone for 48 hours and then call customer service.
For those who managed to get it sorted in a few hours..... Were very lucky...
vassy201187
4 Jan 16#571
Anyway to remove O2 sign when booting device?
Topper1900 to vassy201187
4 Jan 161#578
The only way is to flash a different SG6 firmware from Sammobile but unless you've done it before on an android phone, then I wouldn't take the risk of bricking your phone just to remove the O2 splash screen.
Jawz
4 Jan 16#572
Well refund of the £430.33 as been added but in the month after. So now showing Jan I pay them £430.33 then next bill showing - £418 (hoping difference is because of tax) something.
What a palava
dazmac11
4 Jan 16#573
i also got the need to make a phone call and call back in 24hr on live chat so will give it another go in the morning
csab
4 Jan 16#574
The deal is not available now - Samsung S6 -£15/month*24= £360 - or am I wrong?
Stephbuds to csab
4 Jan 16#575
Its still available - select the 'show more' option. Its the 3gb per month option
charsean1
4 Jan 16#576
Wish my transaction was as smooth as others. It shows that all staff members are definitely not all singing off the same hymn sheet. Here's my story
1. Saturday ordered phone
2. Today (Monday ) received the phone
3. Sim inserted no need to register it.
4. Requested phone unlock code via web chat ( no code received some 6 hrs later but warned it could take up to 7 days). No problems so far
5. Rang o2 and paid £240 for the phone
6. Back on webchat to cancel airtime contract and here's where I had problems.
I was told I had to give 30 days notice and therefore pay a months bill after this 30 day term. Despite my objections they wouldn't budge but then he said if I kept the phone number and change it to a PAYG then that would take 48 hours and I would only pay 2 days of the contract pro rata which should be no more than a couple of quid.
Anyone else have this problem!!!!!
Topper1900 to charsean1
4 Jan 16#577
Just try calling them again and speak to a different operator as this seems a recurring problem. If that doesn't work just refer them to their T&C's or even this thread!!
kefan77 to charsean1
4 Jan 16#580
as soon the live chat guy told me this I, i said that it's utter tosh, as I'm in the 14 day cooling off period. He "checked" and suddenly there was no notice needed.
csab
4 Jan 16#579
Thanks. Found it and got it :smirk:
charsean1
4 Jan 16#581
Thanks kefan77 I'll chat with them tomorrow to sort it. Cheers
asma44
5 Jan 16#582
Oh my word 02 have sent me a £430 bill for early termination? So ridiculous my o2 account online is showing that I haven't used a penny of services calls data etc and that I've paid off £240 for device...Can anyone advise what's best to do,Ring them or online chat? And I thought Vodafone were bad!
usenetz to asma44
5 Jan 16#583
Sadly this is par for the course with O2 billing :disappointed: Phone them on 202 from an O2 contract or 0344 8090 202 from any phone and they will get it sorted for you.
fredoaf
5 Jan 16#584
I applied for the unlock code via Live chat, the online form, the button on MyO2 and over the phone and it came through after about 21 hours. After being told it can't be done quicker than 7 days over and over again.. Paid off the device and cancelled the airtime citing the 14 days cooloff to close the account that day with immediate effect. Told that my final bill for usage yesterday and today will come through in 14 days - so we'll see what thats like.
microrosie to fredoaf
5 Jan 16#585
Did you make any phone calls from the new phone ?
fredoaf
5 Jan 16#586
Many to 202, not before i initially requested the unlock code though
meetjigar
5 Jan 16#587
Heat added.
-Ordered gold s6 32gb
-Next day 1 PM phone received.
- Did not put sim. Immediately called up O2 on landline number ( noted down my phone number from online O2 account). 3 PM, device settled for £240 and closed the airtime account in single call.
- 5 PM, requested unlock code via web chat.
- 3 PM next day, unlocking done.
vassy201187
5 Jan 16#588
I have a Oneplus One. So experimented all possible rooting options n enjoys various custom ROMs.
Have you rooted your s6?
Topper1900
5 Jan 161#589
I can't see what advantage rooting a phone brings these days, could potentially lose your warranty just so you can delete the odd Samsung app. Flashing with none operator Firmware is a safer option as at least there's never going to be an issue with your warranty if it plays up.
incited
5 Jan 16#590
Like some others, I received a bill for £21 on the same day I cancelled, yesterday 4th Jan (a few hours after cancellation). On chat I've been told a final bill will be issued 14 days after cancellation, which seems to be on the same day as the direct debit, 18 January.
What are people doing? Keep direct debit and wait for a refund? Cancel direct debit and hope for the best? I don't want a black mark on my credit rating agency file.
fredoaf to incited
6 Jan 16#597
On live chat ask them to provide an estimate of your closing balance and state that as you are canceling i the 14 day grace period you only have to pay for what you use, in my case this is 2 days at around 75p per day, they estimated it at around £2, so i screenshoted that incase i need to query my final bill.
orhanftw
5 Jan 16#591
Picked up my phone from O2 store today, got home and spoke to someone on live chat who said they'd send me the unlock code. Then rang up customer services from another phone, and after some faffing about (she had no idea what she was doing and had to ask her manager twice) she put me through to retentions.
They cancelled the airtime and I paid off the device plan, but he said I needed to pay for the time the account was open for, and it would be about £10-13. I kept saying I haven't even put the sim in the device, but he said it doesn't work like that :/
I also asked about unlocking to double check, and he said I had to put the sim into the phone for 24-48 hours. If I don't do that and the account gets disconnected, I won't be able to unlock the phone. He said he'd extend the disconnect date a few days so I could put the sim in and use it, he also said I had to call them back after using it 24-48 hours to request the unlock code. I told him about the fact that I already requested the code via chat and he said the information they gave me was wrong, I needed to use the O2 sim. Seriously confused about this!
I'll probably leave it to morning, to see if an email with an unlock code comes through and if I can unlock my phone without putting the sim into it. Then I'll attempt to protest the £10-13 charge as I've not even put the sim into the phone!
orhanftw to orhanftw
5 Jan 16#594
Just an update in case it helps someone. The guy I spoke to on the phone was full of it. I got the unlock code via email after requesting it on live chat. Popped another sim in and entered the code in the email, and job done. No need to put the O2 sim in the phone at all!
Had no idea until right when I had to put my other sim in that it only accepted nano sims; managed to cut a micro into a nano, so pleased about that wasn't expecting it to work. If you have a printer handy and you're thinking of cutting your micro sim, I'd recommend printing out a cut-out guide. There are videos out there that can help. If you just cut it and hope like me, just keep cutting very slowly and trying it in the sim tray. Try to find a cutting video with a sim that matches your own, so you can see where you need to cut it. Good luck!
orhanftw
5 Jan 16#592
Oh and when calling customer services to cancel the airtime and pay off the device, make sure you TELL THEM that you're invoking your 14 day grace period to do so. I think that the girl I spoke to was going to put a termination fee over my head if I didn't keep repeating that, eventually she was like "ooooooh you're right actually you ARE in your grace period!"
DOH
vassy201187
5 Jan 16#593
Rooting gives u so much freedom. U can really control your device better. I have rooted all my android devices. Didn't want my iPad air to fell bad so even that jail broken.
fauj
6 Jan 16#595
Has anyone been able to use live chat for the last 24 hours? Appears to be offline atm
whw
6 Jan 16#596
Did everyone cancel their Direct Debit as soon as the airtime was cancelled?
I've received a letter yesterday confirming my device was paid off on 31st December.
fredoaf to whw
6 Jan 16#598
I've not seen the direct debit setup.. the first £19.99 was from a card payment and the direct debit hasnt appeared on my online banking yet.. hope they dont set it up and try and take more than what I actually owe due to a miscalculation.
EDIT: Just seen two O2 direct debits setup as of today, both now cancelled
microrosie
6 Jan 16#599
I'm still waiting for my unlock code.....aaah.....and I requested it on Monday.
Should I cancel the airtime anyway....I've only called 202....or should I wait for unlock code.
fauj to microrosie
6 Jan 16#600
I just received my phone this morning, requested the unlock code via the app as the online chat people were not able to help. They said i need to be using the phone for 24 hours for the IMEI number to latch onto phone. I paid off the contract afterwards and they confirmed i can call back after if there is a delay in receiving the unlock code as long as i have used the sim in the phone. I used the sim to call 202 so that should be fine.. Fingers crossed it goes through smoothly.
KEVIN6BZ
6 Jan 161#601
Wow o2 are probably the dumbest company I know . Finally cancelled my airtime contract after billing me for a month and 5 days costing £31.50 and now they only have refunded me about 24 days so I owe them £6 something ! Why are they so thick???
dasachmo
6 Jan 16#602
how long did it take for you guys to get a phone. I ordered mine to store on Monday and its still not there!
Was meant to arrive today but they said they haven't received it and the online help just said wait for a text from the store
MLAM
6 Jan 162#603
Walk into store at 5PM in Andover
Very helpful sales guy knew what I wanted to do
15 minutes later walk out with a shiny new S6
Call up customer services 2 hours later and got through to a guy who knew what I wanted to do but said I got through to the wrong department so he patched me through to a girl who equally knew what I wanted to, device plan paid off in full and I asked for the phone to be unlocked at the same time and I got the code less than 24 hours later.
She did say I'd be charged a days worth of line rental even though I hadn't used it so we shall see.
All in all a painless experience for me.
Preston Preston
6 Jan 162#604
After reading pages of these comments I feel like I must be one of the lucky ones, & spoke to the right person at 02. From start to finish the whole transaction was faultless. I ordered the phone online & collected it in Preston 2 hours later. Requested an unlock straight away via online chat, & received the code within 20 minutes. Rang 02 the very next day to cancel & pay for the phone. Four days later received a final bill showing a£240 payment I made for the phone, and the balance stated zero with a closed account. Result. I must admit I had never done a refresh deal, & didn't fully understand how it worked, but this was so easy
KEVIN6BZ to Preston Preston
6 Jan 16#605
That shows you have paid the device plan off - make sure they cancelled the airtime part as I thought they cancelled mine and they hadn't . Log on to my 02 and check your sim has been disconnected .
microrosie
6 Jan 16#606
Well I finally received my unlock code this afternoon...
I logged on to O2 chat to cancel airtime/contract.... I was past from one person to another......over 40min later.... I was finally passed on to a man..... Who seemed to know what he was doing.... Let's wait and see what the bills says.....
*** Thank you Rodman for taking the time to post this deal.....*** :smile:
Preston Preston
6 Jan 16#607
Before the final bill with zero balance arrived I put the 02 sim back in the phone & it wouldn't work. It had definitely been cancelled. Thank you for your comment though
jhonny20041433
6 Jan 16#608
Quick question for new S6 owners. Does the phone lag? I remember this phone being riddled with terrible ram management. Was a nightmare to use. However, I'm hoping Samsung have fixed it as I want one to go with the VR.
cessares
6 Jan 16#609
Hi, does it still works this kind of a deal? I have check it and there is an option on o2 web that you can pay for the phone in front and then airtime only monthly but it looks like it's 15pm for a phone because it £360 in front.
cessares
6 Jan 16#610
I did find the deal with, but in t&c it says device cash price £360 even where it states monthly device charge is £10, so are you sure if cancel it you pay £240 only + up front 19.99? Or they gonna bill you after 24 months additional £120 for a device to meet that £360?
jhonny20041433
7 Jan 16#611
£350 for the 64GB is a steal.
milgo to jhonny20041433
7 Jan 16#619
That does sound a good price! Where did you see this please?
fauj
7 Jan 16#612
Just a quick question for everyone that's unlocked their phone successfully on the day they received the device. Did you quote the imei number on the box or the phone from *#06#? I was quoting from the box yesterday and today I'm quoting from phone itself and has gone through fine.
dazmac11 to fauj
7 Jan 16#613
i used one on the box received code within 24hrs
dazmac11
7 Jan 16#614
phone now unlocked and paid for now to cancel airtime contract
cessares to dazmac11
7 Jan 16#615
how much did you pay for the phone? £240 and nothing else?
Hydrogen
7 Jan 16#616
I just did this - the process is actually really easy. I felt a little guilty initially, but reasoned that I am allowed to do it.
1. Order the refresh plan - any of your choice.
2. Go on the chat on site the very next day and get them to send your sim unlock code - be as polite as possible - I got mine 48h later. ... but you don't need to wait for the code to come through ... it will come sometime within 7 days. Just get on with the following steps...
2. As soon as you request the code, phone o2 and say you want to cancel your "device plan" balance. Pay off the £240, then as soon as that's done, on the same call, say you want the air time cancelled right now as 'you don't have reception' or what ever makes you feel less guilty. He or see will has to do it for you; they can't question it. If they dont ask what you want to do with the air time, just ask them to cancel it as soon as the payment for your phone is taken.
A nasty loop hole as they have to operate what appears to be a single contact via two separate contracts you enter.
I will be doing this every time this option is available every few years.
fauj to Hydrogen
7 Jan 16#617
Can you clarify what you mean by single contact by two separate contracts? I was thinking of taking this out for myself as iv already used this deal for my partner.
geoffers888
7 Jan 16#618
Very tempted to do this. Just out of curiosity, will you be able to use Quidco or TCB on this deal?
Topper1900 to geoffers888
7 Jan 16#622
T&C's suggest you have to have a contract for 6 months, although I think someone suggested earlier in the thread they'd also got the cashback on a previous similar deal. You've nothing to lose by going via the cash back sites as if they don't pay up you've still got an unbeatable deal.
kingkano
7 Jan 16#620
I just got this as an upgrade deal with slight variation. If I pay off the phone balance and want to keep my number do i just request a PAC and move? If i ask to cancel the airtime my number would die with it.
Topper1900 to kingkano
7 Jan 16#623
I doubt the 14 days cancellation clause applies if it's an upgrade so you'll probably be stuck paying the phone line rental for the full 24 months? You need to check the T&C's carefully or check with live chat?
jhonny20041433
7 Jan 16#621
The same process mentioned here, but instead choose 64GB option. Should come to £109.99 up front cost and £31pm. So paying £90 extra for the extra memory..which is a lot, but if 32GB can't cut it for you....what can you do!
Common Sense
7 Jan 16#624
Consequences of cancelling and paying off handset is I am barred from taking out more contracts.
Failed on credit rating.... actually on investigation there was not a credit rating issue, it was an internal commercial issue.
The offical reason was: ""On this occasion the reason was our internal business policies."
Black mark on credit file for no reason!
Commercial issue is I got the phone for £240 and o2 may have made a loss.
fauj to Common Sense
7 Jan 16#625
Will the negative mark on your credit rating be removed by 02 or will it stay? I will have to keep an eye on my credit rating next month. I was contemplating taking out another refresh contract before the deal ends..
Common Sense
7 Jan 16#626
No idea. They were very secretive and I did not ask. "As our business policies are commercially sensitive then I am unable to discuss the specific reason why we rejected your application."
I do not have any loans or anything else, nor likely to apply, so am not bothered. I never pay interest on anything!
You could apply and if the deal goes through, then fine. You will never know until you apply. I think a second is fine.
I purchased 2 and my wife 1 and were were both denied any more. This indicates a policy of 3 phones per address.
2 purchased online and one instore for a 64GB in white. Half an hour later I went to another o2 store to get their final 64GB version in white and rejected!
But, online I was told I could have 10 contracts, not that I would want to many, and do not believe it.
o2 even tried to charge my wife and myself 24 months rental cancellation, even though we cancelled the day of receipt. May be this was an issue. Who knows?
dazmac11
8 Jan 16#627
i went for the 64gb so £340 in total £99 up front then paid £240 to pay it off, the total for a 32gb is 260 i think
dazmac11
8 Jan 16#628
works out to £340 for 64gb
once_upon_a_tyne
8 Jan 16#629
Hi guys, hard to see a definitive answer in here. Do you have to put the SIM into the phone and use it to be able to obtain an unlock code?
Thanks.
rodman to once_upon_a_tyne
8 Jan 16#630
why not put O2 sim and call them? They still will ask you to pay for 1 day sim card use.
orhanftw to once_upon_a_tyne
8 Jan 16#636
My sim card is still packaged up, never used it. Just speak to live chat, request unlock code, should come through within 24 hours (although they do say up to 7 days).
once_upon_a_tyne
8 Jan 16#631
Thanks Rodman, will do. :smiley:
dasachmo
8 Jan 16#632
can i just confirm, that once u apply for a unlock code can you cancel the contract using the 14 day policy and still recieve the code or is it better to wait for the code to arrive before cancelling?
dazmac11
8 Jan 16#633
you can wait for the code, i did just incase then paid off device then will cancel airtime today
dazmac11
8 Jan 16#634
you can wait for the code, i did just incase then paid off device then will cancel airtime today
Preston Preston to dazmac11
9 Jan 16#658
I did exactly the same
orhanftw
8 Jan 16#635
Is anyone experiencing a slight rattle sound in the home button? And that it's slightly loose? Not sure if it's normal for this phone. Anyhow I'm getting O2 to replace it as (I think) it's a manufacturing fault and it's within 30 days. Bit of a gamble as new one might have same fault and more!
If it's normal I'll probably just cancel the swap...
yshh6
8 Jan 16#637
Why not get the £28 pound deal can someone explain
rodman to yshh6
8 Jan 16#640
You need to listen what Daddy says
dazmac11
8 Jan 16#638
[quote=yshh6]Why not get the £28 pound deal can someone explain[/quote)
as the device cost will total £360
dazmac11
8 Jan 16#639
if you click on more details within the tarrif box it tells you total price for device
kingkano
8 Jan 16#641
Thanks. I don't mind not cancelling in the 14 days - they let me upgrade months early from my more expensive iPhone contract - but I doubt I'm 'stuck' as you describe. If the device plan is paid off I assume I can cancel the airtime part anytime with 30 days notice? After all that's actually how they intended people to use refresh lol.
I don't ask on live chat because as this thread demonstrates - half of the advisors have no idea how refresh works haha. Better to tap into the hukd collective hive mind instead to see if anyone else has had experience.
Hartrosh
8 Jan 16#642
I have been through the whole saga. Bought phone instore, got unlock code, paid off device, cancelled contract. I now have a new sim running on a different network. I have copies of two live chat conversations where I was advised to CANCEL my direct debit and wait for my final bill, which should be paid by card. I do hope this is correct and I will not get a black mark on my credit file when 02 try to take a payment from my bank.
incited
8 Jan 161#643
It took a while but 4 days after cancellation I now have an updated "disconnected bill" in my account. The previous bill of £21 has disappeared and has now been replaced by a bill which shows £21 and various credits being applied to O2. Total is now £1.36.
Instead of the usual "We'll collect this amount from your account on or around [date]. Thank you for paying by Direct Debit." the statement at the bottom of this bill is "You have payments outstanding.
Please contact O2 Customer Service or visit http://www.o2.co.uk immediately to make a payment."
This should give people confidence that the direct debit will not be taken by O2 and that it is safe to cancel.
thanks @rodman for posting such an awesome deal
vassy201187
9 Jan 16#644
Does anyone have the issue of screen dimming after cutting a call?
jhonny20041433
9 Jan 16#645
I'm being told on live chat that the phone is unlocked. If I put any sim in it, it should work fine, but it will be locked to that network provider. Hence why they ask you to insert the o2 sim in it first and make a call, so that it can be locked to the o2 network. Once it is, it can then be unlocked to all network providers. Does this sound right? I only want to use it with 3, so it looks like I can escape the unlock procedure??
mmp669
9 Jan 16#646
I got this one. Loving the phone but having trouble to get it unlocked. O2 customer service keep telling me that it will be unlocked but Monday is the last day of cooling off period and still no unlock code. :disappointed: Andy one had similar problem?
jhonny20041433
9 Jan 16#647
Have you already inserted o2 sim?
Hartrosh
9 Jan 16#648
I would go on live chat again - mine came through within minutes so it can be done!! Others on this thread have said it has taken a bit longer but not THAT long! Today I got a letter stating that my account is all paid off and I owe NOTHING - not sure why they have not charged me for the four days I had the phone on 02 (although I didn't make any calls from it!) I was also expecting to be asked for the £29.99 up front fee which was waived instore but that hasn't happened either. - so I got the phone for £240!!:smile:
mmp669
9 Jan 16#649
Yes, used for a few days.
mmp669
9 Jan 16#650
Lucky you! I'll try again.
seabs
9 Jan 16#651
Cooling off period is irrelevant for refresh deals. You can pay off the handset at any time during the contract.
Hartrosh
9 Jan 16#652
I think the mmp669 was suggesting that he/she did not want to have to pay the full first month's charges and then have to give 30 days' notice to terminate which, if I understand correctly, is what happens after the 14 day cooling off period - but I could be wrong!!
Topper1900
9 Jan 16#653
I could be wrong but I thought the whole point of O2's Refresh contracts was that you could "refresh" your phone not simply pay off your device plan and leave O2 part way though your contract, as far as I'm aware once you enter into a 24 months contract, and then don't cancel with the 14 day cooling off period, your stuck paying the airtime rental for the full 24 months. If so, there's little point paying off the device plan as you can't leave O2 early unless you pay off the remaining airtime rental as well.
Ahh ... I expect you are correct in that assumption! So if you don't cancel within the 14 days, you are tied in even if you pay off your device! To be fair, O2's tariff was not too bad - if I hadn't already had a better offer with Virgin (1250 mins plus unlimited texts and 500mb for £:sunglasses: I would have stayed but O2 only offered me 500mins plus the rest for £11.48 and that included a 15% discount. No contest really! I think O2 will have to revisit their minutes' offer to compete with the market.
mgaffar123
9 Jan 16#655
Just a heads up, I was charged today the first months airtime (£21). Contacted them via chat stating that I cancelled within 14 days so I shouldn't have been charged, the chap agreed and said he had refunded me and it should clear within 5-6 working days...we'll see.
mmp669
9 Jan 16#656
Precisely!
Topper1900
9 Jan 16#657
O2 don't see interested in sim only deals I guess they make most of their money from Refresh deals which go the decent.
erjin999
9 Jan 16#659
I waited until I got my unlock code (it came through after about 2 days, requested on website under My 02, had to put sim in and dial 202 for it to allow the request though) then called 202 using my O2 sim to pay off the handset.
Probably tomorrow or Monday I'll call them to cancel the airtime.
One step at a time!
gaurjai
10 Jan 16#660
I just had a look but all the tariffs are now showing with £15 device charge and rest for airtime tariff. Same device charge for both versions 32GB and 64GB. No upfront cost for 32 version but 29.99 for 64 version. Does that mean £10 device offer is over? Anyone recently got this offer?
sunnyhot
10 Jan 16#661
its still there. click the show me more tariffs option
gaurjai to sunnyhot
10 Jan 16#668
Thanks mate.
Buster007
10 Jan 16#662
I took advantage of this deal wary something would go pear shaped which it has. Ordered online and picked up in store. Next day requested unlock on live chat. Noticed phone details (Mobile no was) not shown on O2 online account so decided to insert sim and call O2 to activate as mentioned elsewhere. Paid phone off (£240) Received unlock code after two days but did not work. Have since contacted O2 three more times to unlock. Same code each time with same result. Have O2 cottoned onto this and messing people about with unlock process so as they will return/cancel. Looks like phone going back.
usenetz to Buster007
10 Jan 16#663
Have you inserted a SIM other than an O2 network SIM i.e. 3, EE, or Vodafone before trying to enter the unlatching code?
jhonny20041433 to Buster007
10 Jan 16#664
Unlock code given to me within hours, I just requested the code online on my02 page. Even if they don't give unlock code, how much does it cost to unlock it? Must be pretty cheap ~ <£15??. Still a good deal for the handset even if you have to pay a bit extra for unlock code.
Hartrosh to Buster007
10 Jan 16#666
I wouldn't have thought they would be inclined to do that as once the box is opened they can't sell it as new - it would have to be refurbished. The woman in the store I bought mine from said they O2 had got a good deal from Samsung, so I suspect even at the offer price O2 are making something, or they would not do it! I also think the launch of the rumoured S7 might be linked to the rush to get rid of S6s - I doubt they will be selling for much over the offer price in a few months' time. Just for info, the O2 site states this offer is on until Jan 13!
fifthcolumn to Buster007
15 Jan 16#714
Have you managed to unlock your phone? Be warned that the phone gets permanently locked to O2 if you enter the wrong code thrice-happened to me after I entered the wrong code provided by O2 themselves. When I contacted them about this, they blamed me instead and refused to do anything about it. Most standard unlocking options won`t work once O2 apply the permanent lock and Samsung won`t help you out either. I have finally managed to unlock mine using a different method-PM me if you have been unable to unlock your device yet.
Buster007
10 Jan 16#665
Yes. Active UK 3 SIM. Interesting you say that you requested on O2 website as when I tried it stated unavailable/unable to process for whatever reason.
kingkano
10 Jan 16#667
Speed to refresh is for people on an old normal airtime contract which want to upgrade their phone and get a refresh contract instead. Those terms you've linked are not the refresh contract terms. ..
Chillimonster
10 Jan 16#669
Any way of getting a white 64gb on the refresh offer?
dazmac11
10 Jan 16#670
log onto online account click on your phone number then on the right hand side theres a option to unlock your device just below imei and puk code I think
KP2013
11 Jan 16#671
Hi guys, any tips in battery life, please.
I have disabled a lot of stuff but still it's pretty bad. Thanks a lot
ravishk to KP2013
11 Jan 16#673
I installed Battery Doctor app on my S6. It improved the battery life a lot.
Topper1900 to KP2013
12 Jan 16#681
Check the battery usage in the Smart Manager to ensure there isn't a rogue app using leading to excessive battery drain. Also Google Now is apparently a battery hog.
jony_bobo
11 Jan 16#672
So is it £259.99 or £240?
I've seen people mention £240, if so how do you get it down to this price?
mr_geese to jony_bobo
11 Jan 16#674
It's £19.99 upfront plus £240 to settle the device plan. I went with the 5GB option to get this price, but I think the 3GB one was also ok (with £19.99 upfront fee).
thebox
11 Jan 16#675
I'm already with o2 so would I still able to get this phone for £260?
lucifercalling to thebox
12 Jan 16#676
Yes. It isn't restricted to new customers, anyone can get it (providing you pass their credit check and can pay the £240 upfront etc)
sacman
12 Jan 16#677
I've just been sent my final bill for £399.46 having already paid off the phone for 240 back in December. Anyone else getting anything like this?
vtec to sacman
14 Jan 16#690
i've had a bill for £476.77 lol.
They charged me for 6 days because they credited my account with £16.77 after taking out £24 which makes it about £7 for 6 days that i ordered to phone. I literally only had it for 2 or 3 days though plus i never used it so i don't really think i should be charged according to there T&C. Anyway that's nothing compared to the £476.77.
I don't want a bad rating so i don't really want to cancel the DD but then i don't have enough money in that account so wouldn't really make a difference if i cancel or not as if they try to take the money it wouldn't go through anyway. Been on the phone to them and they are saying it will take 3 days to rectify and issue new bill and the cancel my DD.
This shouldn't be happening from a big company like o2. Voted COLD lol
sacman
12 Jan 16#678
It says early termination 417.74 with a little rebate!
mgaffar123 to sacman
12 Jan 16#679
Got a similar bill for around £384, contacted them via live chat and the guy sorted it for me, I got another bill this morning saying I have nothing left to pay. The guy also suggested I cancel the direct debit which I have done.
sacman
12 Jan 161#680
Nice one, I'll give that a go. Mental bill!
mike9898
12 Jan 16#682
Hello guys just to make sure, I ordered one of these on the refresh deal it states, I pick it up tomorrow, do I just need to receive it tomorrow, ask for unlock code straight away when I get home, then pay off the phone (£240) then when I have unlock code just ring up and say I want to cancel tariff stating 14 day cooling down period, if yes am I best doing that online or with the O2 sim provided?
sacman
12 Jan 16#683
Just had confirmation it was a mistake. Idiots!
cowtc
13 Jan 162#684
Here's my experience of getting the s6 with this deal (thanks rodman!):
- Ordered Thursday daytime online for store collection (said delivery on Saturday) [went through Quidco just incase]
- Received email on Friday morning saying phone ready to collect in store (collected after lunchtime)
- Put sim into phone, sent text to it and called it. Rang 202, paid off phone plan and requested unlock code (couldn't unlock due to phone not being registered on o2 network)
- Rang 202 next day (Sat morning) request unlock code, said 24hours to register request then upto 72 hours to receive unlock code
- Unlock code received in the evening. Put my id-mobile sim in, unlocked straight away and working fine
- Next morning (Sunday) used online chat to cancel airtime (mentioned 14 day grace period). Initially, told need to return phone, so said I'm keeping phone and had already paid for it fully. Told ok, airtime cancelled there and then.
- Next day checked o2 account website, accounts says disconnected bill, but says amount due £21
- Went on online chat again to tell them about this, got reply "I see the account is already closed and I have arranged to credit the Airtime bill amount." and "You will not get charged anything as I have taken care of this for you".
- All sorted
sunnyhot to cowtc
15 Jan 16#712
I did exactly the same as this and all worked out smoothly. Thanks
rodman
13 Jan 16#685
Save up to £120 on 32GB and 64GB. Ends 13 Jan.
O2 reckons today is last day for savings, I doubt it.
fifthcolumn
13 Jan 16#686
Word of warning! Got this on the 31st of December and followed the steps to cancel the contract, unlock etc. After a week, the device developed several faults (touch ID not working, back button 'ghost pressing' constantly, all well known hardware issues with the S6). Contacted O2 who send me a replacement- on receiving it, I duly requested a fresh unlock code-HOWEVER, I was provided with a wrong one which I entered thrice resulting in the device becoming permanently locked to O2. I have since contacted O2 who have not been particularly sympathetic, claiming that it was my fault and there was little they could do.Thankfully, I had saved transcripts of my live chats and have been asked to fax them along with the email containing the wrong unlock code so they can investigate the matter further-looks likely to be a drawn out affair judging by the customer agent's attitude.
In short, DO NOT USE THE UNLOCK CODE IF IT DOESN'T WORK FIRST TIME ROUND AS YOU RECEIVE NO WARNING AND THE DEVICE WILL BE PERMANENTLY LOCKED TO O2-contact customer services immediately and request a different code instead.
vassy201187
13 Jan 16#687
Finally rooted my S6. Removed all Samsung bloatware by flashing a custom Rom. Everything running smooth and fast.
No more O2 logo while booting the phone. :smiley:
vtec to vassy201187
14 Jan 16#691
so i take it it's worth rooting if phone is faster and more responsive? would it affect warranty?
striker33 to vassy201187
14 Jan 16#699
didn't need to root to debloat
Slaedkutoh
13 Jan 16#688
Ordered. Heat as assuming it will work as planned.
shaggy
14 Jan 16#689
Deal expired
Slaedkutoh to shaggy
14 Jan 16#692
I just went on the website again and it's still available.
vassy201187
14 Jan 16#693
Yes affects warranty. Knox counter begins to count.
alxdenisov
14 Jan 16#694
Can someone pls confirm that in O2 refresh you can still call to cancel and settle device payment at the same time. Some people seem to be calling first to settle the device and then calling again to cancel airtime.
mr_geese to alxdenisov
14 Jan 16#706
I paid off the device first then in a separate call I cancelled the airtime. Wasn't charged for the whole airtime like some have and all went smooth.
I would recommend doing the two things separately to avoid them charging you incorrectly but nothing stops you from paying off the device and cancelling in the same call.
rodman to alxdenisov
14 Jan 16#707
No
usenetz to alxdenisov
14 Jan 16#708
I called 202 and asked to pay-off my device; once completed I was then asked if I wanted to also cancel the airtime to which I said yes so all done in one call with unlatching code previously requested using the online form and completed prior to call to pay.
thelaine
14 Jan 16#695
Looking right now and that airtime plan with £19.99 upfront coat doesn't appear anywhere.
Slaedkutoh
14 Jan 16#696
See the OP:
"There is 10 tariffs to choose from --- Click ---->>> + SHOW MORE"
striker33
14 Jan 16#697
It's expired
sallekmo
14 Jan 16#698
the deals gone guys look for your self, im afraid
sallekmo
14 Jan 16#700
Yep definately expired
sallekmo
14 Jan 16#701
your lucky i wanted to buy it yesterday but was soo tired i slept, its a shame ,
thelaine
14 Jan 16#702
Followed post to the letter. The deal is gone.
thelaine
14 Jan 16#703
OK, next best price? Hoping for handset at £300
vassy201187
14 Jan 16#704
You cant disable all samsung apps mate. Plus battery life before rooting was horrible
striker33
14 Jan 16#705
You can. I have literally everything disabled on my S6 Edge and S5, even TouchWiz.
Reflective
14 Jan 16#709
I've received my phone today. When I was ordering it on Tuesday, via web chat the person gave me 2 months free airtime. Was wondering whether to use this free airtime or just cancel it and pay for the phone now. Has anyone else been given free airtime?
Hartrosh to Reflective
14 Jan 16#710
If you use the free airtime I expect that will mean you go past the 14 day cooling off period which, in turn, means you will have to give 30 days' notice to cancel, once that time is up.
mike9898
15 Jan 16#711
Has anyone else had any trouble unlocking the device I requested mine two days ago via live chat, on the phone and did the form i got an email yesterday saying unlatching haa not been completed for security reasons.
rocker55 to mike9898
17 Jan 16#721
I got this too via the online form. Instead I logged into Myo2 and unlocked device from there. Got an email with code withing 12 hours.
Jawz
15 Jan 16#713
After being told by multiple O2 staff via chat that I wouldn't be charged and that it was a mistake on my account.
I have had £420.33 taken out of my account today! So peeved right now!
Jawz
15 Jan 16#715
Did you ever get charged? I didn't want to cancel in case they tried taking the money and I had canceled direct debit and it giving me a bad rating.
Spoke to a further 2 advisors on chat (luckily I have taken photos of conversations) both said takes a few days to apply and I would pay zero. I pointed out that my bill said £420.33 and the -£418.18 was on next months bill, not the right amount and should be this month.
I was again assured I wouldn't be charged anything and told I would pay 'zero'.
Just as feared.... £420.33 taken from my account today!!
me78
16 Jan 16#716
I just got my final bill. Paid £260 in total for the device and just over a quid for my usage.
Buster007
16 Jan 161#717
fifthcolumn. I mistakenly though they would send different unlock pin second time around. When I used same code again phone probably became permanently locked. O2 staff on phone were great and sent replacement. Got new phoned which is now unlocked and have just requested airtime plan to be cancelled under 14 day cooling off period. Lets see what happens next!
fifthcolumn to Buster007
16 Jan 16#719
Count yourself lucky-I encountered the same problem but O2 refused any help.May be the fact that I'd already had my phone replaced once due to a fault may have influenced their attitude-left me no option but to root the phone in order to unock it.
vtec
16 Jan 16#718
now balance is zero And I haven't cancelled my DD. :smile:
incited
17 Jan 16#720
Even though I had a final bill for just over £1 which I paid off a week ago, a direct debit went through on my account today out of nowhere (around £19)...
orhanftw
17 Jan 161#722
Got slapped with a bill of approx. £588. In the process of getting it resolved at the mo, highly suggest if you get/got this deal then make sure you follow emails closely and that it's all resolved/closed off for good. Supposedly it was entered into the system wrong, i.e. that I terminated the contract as opposed to cancelling within 14 days grace period (even though I got all advisors I spoke to to confirm it was within 14 days). Pretty shocking that they keep mucking it up, but then again after some of the advisors I spoke to, it's not really!
usenetz to orhanftw
17 Jan 16#723
Sadly this is par for the course with O2, however thanks for the timely reminder as I just checked my O2 account and saw this:
Despite this I was recently notified by Noddle of a new entry on my credit file which revealed all clear:
I will contact O2 tomorrow.
Hartrosh
17 Jan 16#724
Oh, dear! I am getting worried! I have had a letter from O2 stating that I do not owe anything and have gone online and asked what my balance is - again 0, but I am still uncertain what might pop out of the woodwork. Why should my account be so straightforward when others experience issues? :confused:
Hartrosh to Hartrosh
18 Jan 16#727
Well, I should have been worried! I thought I had cancelled my direct debit through the bank but it turned out that when I did so I was cancelling an old 02 direct debit - they had not got round to setting up the new one, which they did in between me closing the account and checking my bank statement today. £13.50 taken to 02!!! My new account had been closed but, because because there was an active direct debit 02 just took the payment!! I now have to wait 15 working days for the refund and cannot cancel this direct debit until then! Who knows what else they will do! If it hadn't been such a good deal I would be fuming - but I have got a new phone at a very good price!
sitalchauhan
18 Jan 16#725
Everything went smoothly in Dec and paid off phone and cancelled airtime everything confirmed by customer services that I dont owe anything else, but just been charged £21 through direct debit by o2! Will call then up later and see what's going on...
vassy201187
18 Jan 16#726
Anyone noticing home button to be loose and having clicking sounds??
Im having the black version.
orhanftw to vassy201187
18 Jan 16#731
Yep, I had the exact same issue, after doing some research I found that it's an extremely common problem among the normal Galaxy S6 variants (in particular, the black ones).
I tried living with it for a few days, but my OCD got the better of me - so I contacted O2 and told them I had a faulty phone (explained that the home button was very loose). They were very good, arranged a courier to come to my door and swap the phone with a new one, easy as pie. The home button on the new one is solid, and the battery life seems better too!
I'd suggest giving that a try if it's really bothering you, bear in mind you have to be within 30 days of purchase to swap a phone out due to manufacturing faults. Of course there's no guarantee that the new one will be any better, especially considering it affects such a large proportion of the devices... And you'd have to go through the hassle of wiping your phone and starting again (backup helps somewhat). I think it's all down to whether or not you can live with it at the end of the day ^_^
once_upon_a_tyne
18 Jan 16#728
Guys,
Can people confirm why they're having to cancel any direct debits??
I followed all the steps in doing the deal, and checked with livechat that they'd cancelled it all. Why do I then need to look at Direct debits?
Hartrosh to once_upon_a_tyne
18 Jan 16#730
It would appear that when you give permission to set up a direct debit it can take several days to go through to your bank. Even if 02 have cancelled your contract they cannot stop the direct debit mandate going through - which is why the advisers appear to be telling everyone to cancel their direct debit instruction with their bank or 02s wonderful automated system sees there is a live direct debit mandate and promptly takes the month's payment even if it has been cancelled!! I copy my latest livechat conversation:
HART: I spoke to several customer service advisers recently on live chat to check that my account has been cancelled within the 14 day cooling off period which I was assured had been done. I have just checked my bank account and a monthly direct debit payment has been taken!! Please can you tell me why.
SRIVASTAVA: As the Direct Debit was active and bill already got generated, so the payment was taken from your account.
SRIVASTAVA: Shall I arrange the refund back?
HART: I really don't understand why that should have happened when I checked at least three times that the account was closed! Anyway, please arrange the refund and I will cancel my direct debit from my end. Please do so from your side, too!
SRIVASTAVA: Account is closed, its just that the bill got generated and auto debit was tried from your account.
SRIVASTAVA: Please don't cancel the Direct Debit until the refund is there in your account.
SRIVASTAVA: It may take upto 15 working days.
SRIVASTAVA: Once the refund amount is there, you can cancel the Direct Debit from the bank.
HART: So I have to wait up to three weeks? That is crazy! Can you assure me that it won't happen again?
SRIVASTAVA: I absolutely assure as the account is disconnected, no more bills will be generated and hence, no more payments from your account.
SRIVASTAVA: Let me confirm the reference number for the confirmation.
ROSAMOND HART: I will keep a close eye on my account - I still find it incredible that just because a direct debit is active O2 can just take funds, despite nothing being owed!
SRIVASTAVA: 729567116.
SRIVASTAVA: Its a confirmation reference number confirming the account is closed and no more payments will be taken from your bank.
ROSAMOND HART: I have never been sent that before - so was the account not closed previously?
SRIVASTAVA: its a confirmation that the account was closed, its not that I've canceled it right now.
SRIVASTAVA: It was canceled on 04th Jan.
ROSAMOND HART: Ok - we will leave it at that and I will wait for the refund. Thank you
pface
18 Jan 16#729
Just picked my phone up and spoke to a very helpful lady called Paula on 202 - she couldn't see that my phone was being used but i've paid it off in full and she's calling me back tomorrow to confirm the unlock code and cancel the airtime
vassy201187
18 Jan 16#732
How did u contact them?? Thanks for the assistance..
orhanftw
18 Jan 16#733
I called them. I've found that live chat can be a bit more hit and miss so if you want something like this done, better to call them directly.
vassy201187
18 Jan 16#734
Store specific or any number specific? ?
orhanftw
18 Jan 161#735
Just their customer services.
vassy201187
18 Jan 16#736
Cheers mate. Will do so. I tried via live chat and he asked me to take phone to store
benarfa
18 Jan 16#737
Got this deal earlier but it does however decrease your credit score, mine was in the high 900's and now has dropped into the 800's due to making the average age of credit accounts less than 33 months, it puts 2 credit accounts of 0 months on and that basically messes the average age up
Hartrosh to benarfa
19 Jan 16#738
I noticed that, too! I was told by 02 that it would have no impact ... but what do they know!!? I am not planning any applications for credit in the near future, but it is a shame that employees do not have the necessary information!
fauj
19 Jan 16#739
Have you tried to speak to 02 to see if they would be able to rectify this on the report?
Casper121
19 Jan 16#740
Just found a £420 bill which i've had reversed but will take 3 days, should i cancel direct debit?
Hartrosh to Casper121
19 Jan 16#741
I was told NOT to cancel the direct debit until I had the refund - but it depends on whether they were planning to take the charge by dd or asking you to settle the bill directly. My charge was an automated monthly payment which was actioned because the dd instruction was still live. If I had cancelled mine (which as I mentioned previously, I thought I had done but it was an old mandate - the new one had not appeared on my banking system then!!) they would not have been able to take a charge. If they haven't actually taken anything from you, I would cancel to be on the safe side but make sure you have a copy of any online conversation you had with 02!!
Hartrosh
19 Jan 16#742
I doubt there is anything they could do - it isn't showing as a negative but as a credit check. I know the powers that be say this does not impact on your credit score but it is too much of a coincidence for my rating to fall after applying for a "loan" for the phone - which was repaid within days! The entry just shows 02 £0. Perhaps if I look at it next month it may have gone back up!
fauj
19 Jan 16#743
Yeah good idea, probably with monitoring credit report for next couple of months to see if it goes back up. I think anyone taking this deal out will be in the same position potentially.
ayeshasi
19 Jan 16#744
where can I check my credit rating? is it free to check?
Hartrosh to ayeshasi
19 Jan 16#745
I use Noddle - it is free for life but just beware that they will charge for help improving your credit score etc. if you click on those links and agree to pay for them! I just signed up for the basic one - I have used Experian before on their free trial but it is not immediate (you have to wait for a PIN no to come in the post) and remember to cancel before then end of the trial! They use different scores for rating categories i.e. top with experian is in the 900s and Noddle works on 700 - but at the end of the day you see whether you are good or not and who has been looking at your history!
ayeshasi
19 Jan 16#746
thanks very much!!!
vassy201187
20 Jan 161#747
Hi. Went to store. Showed phone had this loose home button. The member showed a display item with same issue. I said please check with a boxed item u would not experience this issue.
After checking he gave me a new replacement device.
I wanted another colour than black but they refused as it's only a replacement and they can't change the colour.
The home button in new phone looks good for NOW! :smiley:
Thanks for your help.
orhanftw
20 Jan 161#748
Awesome, glad you got it sorted!
vassy201187
20 Jan 161#749
I unlocked my device when i purchased it and threw away the o2 sim after cancelling the contract.. After two weeks i noticed this loose home button issue. Got a replacement phone. To unlock it i again had to get a replacement sim today. Had to activate it again.. then requested for unlock code and cancel the contract..
Please don't throw away your sim after cancellation of the contract.. It might help you later..
mr_geese
23 Jan 16#750
You don't have a credit score. Experian, Equifax, Noddle are not lenders. Their score is meaningless, in fact there have been lots of people saying they have been refused credit with a "score" of 999. Lenders score you based on their own criteria; one lender might refuse you, another one accept you and your credit file is always the same at the end of the day. Experian etc don't know things like your salary either.
A credit application can have an impact if there are a lot of searches/applications in a short space as lenders will perceive you as desperate for credit. One search/application won't be the cause of a refusal when applying for credit. It might be a problem with a mortgage application maybe, but really I wouldn't worry about a meaningless score by a CRA
once_upon_a_tyne
28 Jan 16#751
Hi Gang. I'm sure others have had this issue, but I'm away in Prague and struggling to scroll through comments on my phone...
My GF did all the steps, paid phone off and cancelled line rental. She's had a bill for £400...
She just texted me this:
'Well the whole phone thing has not worked out.
I've been charged an early termination fee of £400.
Apparently its in the tarif. He then ended the live chat and said it was clearly stated, I agreed to it and I need to pay it. I guess there's nothing to be done. This deal was obviously not as good as it seemed on the Internet. Rather gutted to be honest; its a lot of money.'
Surely O2 have screwed up and if she rings someone there (with a brain) it can be sorted?
Thanks guys.
mgaffar123 to once_upon_a_tyne
28 Jan 161#753
As long as she cancelled within the 14 day period and you talk to someone with half a brain, it will get sorted, I had a similar bill and it was sorted very quickly.
fifthcolumn to once_upon_a_tyne
3 Feb 16#756
Seems to have happened to many who failed to cancel their direct debits fearing entries on credit file. I cancelled my contract the very next day after purchase but, like many others, received a closing bill for £420. On contacting O2, I was advised to cancel the DD and assured that my credit rating won't be affected. Having done so, I noticed that O2 set up a further DD the very next day without my authorisation, which I also canceled. However, the company tried to take 400 odd quid out of my account using the new DD last week but the payment was thankfully declined as I had cancelled the second DD mandate.
So worth keeping an eye on your account even if the DD's cancelled...
bb247
28 Jan 161#752
AIUI, provided the cancellation was done within the 14 day cooling off period there should be no early termination charges so don't be fobbed off if that's the case.
If contacting O2 doesn't fix the issue follow the formal complaints process (http://www.o2.co.uk/how-to-complain). If O2 still won't budge get a 'letter of deadlock' from them so you can refer earlier to Ombudsman Services: Communications. It really should not come to that but, if not already doing so, keep records of any calls or, preferably, use online chat/email and keep the transcripts. Good luck.
once_upon_a_tyne
28 Jan 16#754
Thanks Peeps - will investigate! :smiley:
mr321
1 Feb 16#755
So glad I didn't bother with this deal...
usenetz
4 Feb 16#757
Despite my speaking to O2 Live Chat a week prior to DD date and them promising to cancel the £420 charge they still took it. Live Chat currently unavailable and long waits on 202.
A memo has gone-out internally as customer service agents are failing to tick the 'Waive Early Termination Fee' box when handling cancellations of the airtime agreements.
Bad service all-round from O2. :disappointed:
fauj
4 Feb 16#758
I had £400 taken out today and £21 taken out last month..will take 14 working days to come back to my account, i have raised a complaint with their legal department about this. Alot of money to take out of someones account "in error" i think anyone else affecting should also complain.
Exact same thing happened to me. I already filed a complaint. Has your money been refunded yet?
fauj
18 Feb 16#760
It took about a week for the money to come back to my account. You can claim the money back through your bank if necessary if you need the money back sooner. Takes them upto 14 working days to process a dd return back to your account. My complaint was upheld and I received £50 compensation.. Which I'm still waiting to get into my account... Let me know how your claim goes
cartoongamer26
23 Feb 16#761
My complaint was upheld and I also received £50 compensation. Got something like this "I can confirm that I’ve now requested for your refund to be actioned. As a way to say sorry for the issues you’ve been faced with I’ve requested an additional £50 to also be refunded to you." Will take up to another 15 days for it to process.
fauj
25 Feb 16#762
I just received my £50 compensation, about 2 weeks after the claim was successful. Going to cancel all the DDs on the account now
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Go pay monthly phones, Tick Samsung, Tick NEW.
Choose Colour: Black, Gold, White and 32GB version
There is 10 tariffs to choose from --- Click ---->>> + SHOW MORE
Pick up tariff with 3GB Data, £19.99 upfront, £31 monthly
14 day change of mind policy
Brand new Samsung comes with 2 year warranty by Samsung, right?
Merry Christmas and Happy New Year 2016
Top comments
O2 also unlock their pay monthly phones for free so make sure to unlock it within the 14 days before your cancel otherwise you'll have to pay extra to do so. You can use this form to unlock it, from personal experience it took just under 3 working days to do so at which point I called to cancel and getting a phone this way did not affect my credit score.
To clarify the 14 days part you need to do that to avoid being charged for a month of usage on top of the device plan but you are never actually locked into full 24 months as this is a Refresh contract. You can in theory use the contract for a few months and then cancel when you feel like you want to change the provider and to do that just pay off the device part (£10 x number of months you'd have left at that point) with no penalty.
All comments (762)
http://www.hotukdeals.com/deals/o2-refresh-samsung-galaxy-s6-refurb-259-99-2337449
(Brand new / open box)
If you mean that you're already a customer then just take out another line. I've had many lines running concurrently
Quote "Pick up tariff with 3GB Data, £19.99 upfront, £31 monthly"....
How in God's name did you get £259.99!?
O2 also unlock their pay monthly phones for free so make sure to unlock it within the 14 days before your cancel otherwise you'll have to pay extra to do so. You can use this form to unlock it, from personal experience it took just under 3 working days to do so at which point I called to cancel and getting a phone this way did not affect my credit score.
To clarify the 14 days part you need to do that to avoid being charged for a month of usage on top of the device plan but you are never actually locked into full 24 months as this is a Refresh contract. You can in theory use the contract for a few months and then cancel when you feel like you want to change the provider and to do that just pay off the device part (£10 x number of months you'd have left at that point) with no penalty.
With the airtime and phone cost split. It makes upgrading alot cheaper aswell.
I've ordered one nonetheless,hopefully everything will go seamlessly and I can cancel the contract and pay what's outstanding for the device.
..might as well get it from argos for 259.
Brand new ..no contract. ..no fuss....
Cant find any
Here's what you ordered:
------------------------------------------
1 Samsung Galaxy S6 32GB Sapphire Black O2 Unlimited 24M 20GB Refresh
£29 £19.99
So do people find the 32gb enough or do you go for more
Thanks OP. Hopefully I'll stick with the s6 and sell my much more expensive iPhone 6s Plus
I'll admit its unusual to see a deal on O2 but its only a fifty quid saving vs sim only and you're locked into a two year deal with s7 out in Feb.
Or could hold out a little longer. Recent upgrade of Nexus and being able to block nuisance calls as given my phone a but more life :smiley:
why I opted for new from Argos with it being an Xmas present.
Had my eyes on the LG G4 for a while, but I think I'll prefer this phone due to the smaller form factor (more comfortable one-handed use!) and the fingerprint scanner. Samsung pay is expected to hit UK in Q1 2016, and will work much like Apple Pay - which is a huge plus point for this phone over other Androids IMO.
Thanks for posting this OP, glad I held off on the refurb deal now. Only thing I'm slightly concerned about is whether 32GB will be enough, with no expandable storage option. But oh well, we don't live in a perfect world :stuck_out_tongue:
1. Order phone & wait to receive it
2. Call customer services & request unlock code; wait until this is received and phone is unlocked (could take few days)
3. Call customer services & request to cancel device Airtime, paying off device plan in full (£259.99)
Or can you request the unlock code and cancel the Airtime in one go? And do you ever actually have to put the O2 sim into the phone during this process (e.g. for the unlock code)? Won't you then get charged for the period that the sim was active in your phone?
I also want to know how to unlock without inserting sim. Do they give the code ovr the phone or via email?
You do need to put the sim in and pay the percentage of the tariff until you cancel.
I've done this twice without any problems. The second time they did try to persuade me to stay.
As for impact on credit rating when doing this, I've noticed no impact. On all three services my rating has stayed close to the top after doing this both times.
I never get nusiance calls either as someone mentioned that as a potential issue. Do these companies only bother people with a poor credit history?
Airtime £29 pm
Device £10 pm
http://www.sammobile.com/2015/12/23/how-to-install-android-6-0-beta-on-galaxy-s6-or-galaxy-s6-edge/
Is it possible to swap this for the brand new one? Has anyone tried this
That only left me 2.5Gb for any photos of videos etc
Very nice phone, lovely screen, great camera. Very slippery though and a real fingerprint magnet.
Pading lpta of iPlayer shows
Wrecked my credit file.
Mostly my own fault.
I cancelled direct debit after paying off phone.
They sent me Bill for £400+.
I rang them and they credited my account with the £400+ to even it out but direct debit had already been cancelled.
No further letters, bills or emails sent and checked my credit file a year later because I kept getting refused credit and there is a big red mark from O2. That's when I found out what had happened. I have paid them back but they said my file might still not be reinstated to its former glory.
I should have kept an eye on my account and queried the extra payment but they should have contacted me also.
They're deals are so good (like this one) that I had to order in the Mrs name few weeks back even after this cockup
Surely the £400+ debt should never have been out on the account in the first place?
What did you say to them in the end? And did you originally cancel the contract within the 14 days cooling off period?
O2 seems to have quite low credit requirements. Will this reduce my credit score?
You do need to put the sim in and pay the percentage of the tariff until you cancel.
I've done this twice without any problems. The second time they did try to persuade me to stay.
As for impact on credit rating when doing this, I've noticed no impact. On all three services my rating has stayed close to the top after doing this both times.
I never get nusiance calls either as someone mentioned that as a potential issue. Do these companies only bother people with a poor credit history?[/quote]
What is the sequence?
1.Order phone.
2. Call to cancel airtime and pay handset
3. Ask for unlock code (after cancellation)?
How is the unlock code given? Via email, text or to the phone?
Or betweem step 2 and 3 does the sim need to be inserted?
For myself however, I will get a refurbished one or this deal..... But most probably wait another 6 moths and see what's about
The mistake was that they assumed the direct debit would go through and I was out of pocket so they refunded into my bank account. I cancelled the direct debit so it bounced and I therefore I had got reimbursed for money that never left my account.
The annoying thing was I didn't know and no one from O2 contacted me .
I've just found out a few days ago and have since paid them back and waiting on them to reply about clearing my file now.
They only reply via email no phone so takes a few days between emails.
http://www.mobilephonesdirect.co.uk/shopping-basket?source=uswitch&utm_source=uswitch&utm_medium=affiliate&utm_campaign=phg
Device cash price 360.00
Does that mean we have to pay 360 if we cancel contract?
The following is from the O2 website.
Representative example
Duration of credit agreement 24 months
Upfront cost £19.99
Monthly device payment £10.00
Total Credit amount £240.00
Total amount payable for device £259.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £360.00
Thanks
EDIT: From personal experience I did it via the online form and was simply emailed a code after 3 days.
Is it possible to cancel airtime only and pay off device on a monthly basis or do I need to pay the full amount for device upon cancellation?
Total amount payable is refresh price.
something was wrong with my computer
I believe that the contract can be cancelled and you will still receive the unlock code if it was requested before on live chat.
If you use contract card and don't cancel the airtime straightaway, you are risking to pay for one month's tariff, I got Galaxy Alpha for £120 last time round and cancelled it the next day, however the customer advisers in online chat told me to use the contract card for 24 hours otherwise they will apparently not be able to unlock the phone. As I have used the card and didn't cancelled the contract the bill was generated for first month next day, and I was charged full amount for my airtime plan by direct debit after 14 days. When the next bill came in they said they will refund me over a half of the airtime tarrif as I haven't used it, however the card was active from 1st December till 8th December even though I have cancelled on 1st. As it was Christmas, after an 30 minute talking and direction to supervisor they said they will make one final bill refunding me everything that they have charged, apart from the £120 phone cost of course.
I did the O2 refresh a little over a year ago for the S5 and cancelled the airtime ASAP after receiving through the post and ended up with a nice shiny Samsung Galaxy S5 for the princely sum of £259ish.
Mine was actually a refurb @ £259 IIRC, but by all accounts it was a new phone.
I upgraded recently, but didn't bother with the SGS6 due to lack of SD card expansion and non-removable battery and went for Samsung Note 4, but that was £366, so £259 for the SGS6 is a steal and a bargain to grab if you need a new phone soon. Just MHO of course.:smirk:
Thanks in advance.
https://www.o2.co.uk/shop/tariff/samsung/galaxy-s6-edge/?productId=b87f0f84-14d8-4a4d-a827-095111748e31&planId=&contractType=paymonthly
Thanks in advance.
Do we need to first cancel the contract and then unlock the phone OR we should first unlock and then cancel the contract ? OR can we do both at the same time ? Appreciate if someone can explain based on the past experience .
TIA
259.99 + 75 = 334.99.
Where can you find 6s 64gb for that kind of money.
I held down on the number in recent calls and kept it held down. Then comes up eith.... (one sec whilst I look)...'Copy number', 'Edit number before call' Or 'Block Number'
I don't want to get roped into O2's service.
though if you look at the page source its no longer available.
expired now?
This is following the link you sent and the instructions. Christmas miracle has been and gone, it seems.
I have done the refresh deal on the s4, when the refresh deal first started I believe.
Did not activate sim, got the unlock code through their online forms, then cancelled and just paid off the device plan.
So going to do it all over again :smiley:
Wondering if you can answer some questions here. I've just moved to the UK from Australia and set up a Lloyds bank account in the last week and have been searching for a phone and this deal seems perfect.
Some info: I am allowed pay by debit over time with my account. And I've definitely got enough money to pay off the phone BUT at the minute I am still seeking employment. I don't know if O2 know about this or if they care but if they do, do you think it will affect my chances of purchasing? In other words will O2 say "no thanks, we don't trust your financial situation and you may stop paying".
Thanks in advance
http://www.amazon.co.uk/Protector-JETech®-Premium-Tempered-Samsung/dp/B00V5WQL82/ref=sr_1_4/278-4370932-1154863?ie=UTF8&qid=1451135502&sr=8-4&keywords=jetech+screen+protector
Although now I'm wondering if I should ask Amazon to change the order to this one, which has better reviews overall (but less of them):
http://www.amazon.co.uk/Gorilla-Tech-Protector-Invisible-Resistant/dp/B013X0HRKO/ref=sr_1_2?ie=UTF8&qid=1451136677&sr=8-2&keywords=screen+protector+galaxy+s6+tempered+gorilla
I tend to prefer tempered glass protectors over the film ones, might be a placebo effect but my last phone felt more secure and I felt more confident holding it. Plus I found that film type protectors almost had a plasticky feel to them, finger didn't glide across the screen as nicely as glass. Then again that might not apply to all film-based protectors.
Now thinking about how to protect the back of the device. Don't fancy a case, as to me that just makes the premium design of a premium phone a moot point. Probably will either get a skin or just leave it as it is.
I've gone for the 1GB £29.99 up front + £27.50/mth option as I plan on keeping the contract (had to pay off my old refresh phone - £160!). The total cost I have to pay for the phone is £10 more than the OP, but I'm currently on the same contract and I'm happy enough with it so I'm paying the same monthly amount for a much better phone. I've also already sold my current phone, so cost to upgrade isn't actually that much.
I can't wait to get my hands on it, but I have to wait until Tuesday 29th for delivery though, damn Bank Holidays! Cancel Christmas and get me my phone!!!
tried to order the S6 last night this morning 3 times and I've got through the whole process and only got a failed order page asking me to call O2. 3 times. The page tells me to call them.
But they're closed.
O2 suck balls.
Now for my next dilemma. Have I made a mistake in ordering the 32gb version? And have I picked the right colour? Black! Argh.
2) Receive phone
3) Immediately contact o2, best way by online chat and request an unlock code (if needed)
4) Once unlock code has been requested/received, call o2 and ask to pay off the handset and cancel the contract (not sure if you can pay off the device online)
So in the end you pay £19.99 when you first buy the phone, then when you contact o2 to pay off the device you pay a further £240 ultimately costing you £259.99 for the phone.
In step 3, would they ask for your phone number and which number would you give ? Is it the number of the SIM which you received with the phone, or your original contract mobile number (in my case which is a non o2 number)
Thanks a lot
Lovely phone, great camera and (IMO) really nice in gold (blingtastic)
It's an extra £80 but I won't have to manage the storage and can pack it with stuff to watch on that gorgeous screen
I just can't justify the extra £90 for 64gb, especially when I have one of those EE mobile wifi things which takes in a memory card anyway so I can use that as extra storage should I need it. I think!
As I said I'll just bite the bullet and learn to live with it. Use it side by side with the 6s Plus for a week or so then sell one of them on.
Next problem: I chose black. Looks a bit erm plain lol . Not sure if I should try my luck and swap with a white or gold.
After all that I'll probably put it in a case anyway
Top of the range phones don't come by at this price every day
Did you not read the multiple posts on this thread ? :smiley:
Also, once we have the unlock code, does that have to be used before the airtime contract is cancelled with O2?
Hot deal - wish it was not such a con going for the extra 32gb.
If there's one please let me know.
Please could someone confirm...
Samsung http://www.mymemory.co.uk/OTG-Micro-USB/Samsung/Samsung-64GB-Micro-OTG-USB-3.0-Duo-Flash-Drive
Sandisk http://www.amazon.co.uk/SanDisk-Ultra-Dual-Flash-Drive/dp/B010Q58IVG/ref=pd_cp_147_1?ie=UTF8&refRID=03VQSH1VNP0Q3TQ3FJVK
Kingston http://www.amazon.co.uk/Kingston-Technology-DataTraveler-Micro-Flash/dp/B00LIXJ54K/ref=sr_1_2?ie=UTF8&qid=1451169775&sr=8-2&keywords=otg+flash+drive
It's a tough choice. Very hard to distinguish between read/write speeds without testing them so it comes down to other features, The Samsung has 5-proof durablity against water, shock, temp, magnets, and X-rays but has a losable cap and is perhaps the most obtrusive which if you wanted to play a movie direct from the drive might be annoying. The Kingston is the smallest but not sure about the durability of the plastic swivel cap and it appears to lack the 5 proof features. The Sandisk is retractable which is the most appealing but again is bulkier than the kingston and again lacks the the 5 proof features of the Samsung. I'd be interested if anyone has an opinion especially if they've owned one of these.I'll be getting one to use as additional memory for a multi month trip round South America so want something durable.
How does this phone compare?
I was about to buy the phone and when the paiement was being made I had a message saying "due to your credit history we'll have to take a deposit of £150.if you pay all your bills for 3 months this will be refunded"
That's BS I never had a single credit issue. Got 3 lines under my name.
Do you guys still think I can buy it, pay the phone off straight away and still get the £150 back?
https://****/photos/E8gEFxJTivGyqDgQA
Thanks
A bigger concern for me is if the battery deteriorates then you can't really easily/cheaply replace it, but for £260 I guess it's not a real concern if it won't last much over 2 years.
Be quick!
So torn, if I upgrade from my Nexus 5 if should get the Gold one?
I bought the girlfriend the white for Christmas, so for me if I switch either the black or gold?
Any thoughts on any owners out there who have got either colour?
I've had the upfront cost waived in store as part of an upgrade before, but never what was owing on an existing contract.
I hate Amazon.
What to do.... What to do.....
I guess O2 are pretty bogged down that they can't send out texts, emails or update their online ordering information. Absolute joke and the collection page stated pick up was possible within the hour.
Tried calling their CS instore but held in a queue. Guess I'll have to waste an hour of my time sorting out their mess with online chat.
I hindsight it was my own fault. Had I called anytime other than 11:02 the guy I spoke to, the manager I think, might've finished his morning latte and at least informed me to bring order number, card, id or four digit number.
Update: Just contacted o2 via live chat through their website to get the device unlocked, very simple and easy, the lady put all my info through to the unlock team and said the device will be unlocked within 7 working days, she insisted that 7 days was the absolute maximum and most of the time it only takes a couple of days.
Lets hope it arrives before then.
Di they ask you for the new number you got with your sim?
What details did they get on chat please?
Thanks
Name
Phone number (the number belonging to the new o2 sim you get with the s6)
Random characters of your security question answer
IMEI number (can see this by typing *#06# on your s6)
Email address (this is where they sent me my code)
and then there's the annoying wireless notification in the notifications bar which pops up whenever you're in range of a wireless network. Any way to get rid of that?
Also does wifi calling work on EE with the s6?
only bit im worried about is the term i read before accepted..
If you ask to pay off in full are they gonna charge you the full?? ive pasted below what it says
4. Amount of Credit
4.1 Total amount of credit ( “Amount of Credit”) is:
£240.00
4.2 The total amount you will have to pay:
£259.99
4.3 The cash price(s) (the amount you would pay to buy it outright)
£360.00
USB cable
Headphones
Sim card removal pin
This info is contained in the Fixed Sum Loan Agreement I received after paying.
4.1 Total amount of credit ( “Amount of Credit”) is:
£240.00
4.2 The total amount you will have to pay:
£259.99
4.3 The cash price(s) (the amount you would pay to buy it outright)
£360.00
I hope they don't impose cash price when I seek to buy out the device.
I thought this was an option :/
Does the s6 support a micro sim or a nano sim?
Is it 14 days from when you recieve the handset?
O2 are not stupid. They designed the refresh contract just for people who want to pay off the phone and buy another one. What we are doing here to get the s6 for cheap here is nothing outside of their t&cs so stop stressing everyone. If you're that concerned then don't take out the contract and leave the rest of us ton it.
Really torn between gold and black/blue.
Gold in pictures seems to look good, but unsure if it will be top shiny and a distraction to the screen when watching YouTube or too reflective when using as a sat nav.
Any thought!?
http://www.androidcentral.com/32gb-galaxy-s6-and-s6-edge-have-just-over-23gb-storage-free
Does rooting mean loss of warranty or is one stuck with bloatware?
What is the best deal for 64GB on this scheme?
Update... Answer £339.99 on 20GB data.
Can someone who has the phone from o2 check system and then storage and tell us the system usage?
O2 said Pearl White is discontinued in 64GB. I see all 64GB discontinued soon to make way for the 32GB S7 + microSD card.
It doesn't say that this is a pay monthly deal. You can get right through to the basket selecting Pay & Go with a 64Gb version for an upfront price of £389.99.
I was just wondering if O2 Pay & Go had any peculiar conditions.
64gb is £80 more, but then takes a cheapish phone up to quite expensive. (Though did just pay £350 for girlfriends for xmas)
Think am going black. Just don't want to be gimped. Am sure S6 should be a nice upgrade from my Nexus 5.
Also how slippy is it? My Nexus 5 I just keep in a pouch and just about a nice size and grip.
Just thinking with it being a little thinner, wider and glass back how it holds?
Going to purchase in next couple of hours (after football match) so wondering if 32gb is manageable or really tight?
Actually very pleasantly surprised with o2's customer service.
What number did you call to cancel the contract?
Thanks
When I take uhd videos I transfer them to my pc to watch on the 4k tv so don't need them on the device.
I guess if you keeping a phone that long then I would agree.
I've ordered mine and it's arriving tomorrow. I pre-empted trying to get the unlock code, but was told via online chat I need the IMEI (for which I need the phone) Will do everything tomorrow and update - but it looks like this is solid.
What surprised me most is that I have no credit history, having just moved in to a new house from a parental house - and it wasn't an issue. I do have a credit card, but that's it.
Shame it's not black black. Hopefully the blue in it don't look too bad. Certainly in pics looks the least standout. But then looks least distracting for when using screen.
I'm 90% sure on 32gb black at moment. I'm using 25gb on my Nexus 5 (S6 23gb free space) But then I do have a shed load of pics that aren't needed and could trim down on some apps.
If price was only £40 more to get to 64gb then I would but £80 is a little much.
OK very last question (I think)
How slippy is the phone?
Do I need a cover for it?
(just saw an early Nexus 5 to S6 comparison (hard to find a good one) and mentions that the S6 is like 'holding an icicle' might be over exaggerated, bit still like to know as my N5 is manageable and safe using 1 hand)
Thanks once again for any incoming replies :smiley:
Update: http://www.ebay.co.uk/itm/171828353425
This is the case I bought, went for a cheap one just to see if I can get on with a case, as I don't normally like them.
However with it being a touch wider, obviously more slippage. Will possibly get one of the Crystal clear ones to protect back and sides. Still might need a pouch to protect when in pocket.
Shame spending premium money and needing to almost cover them up with covers.
And for those worried about about only 32gb, it's pretty simple to root and stick a bloatware free rom on saving more space. I know modding isn't for everyone but the option is there.
Just need to get hold of a nano sim from Three now? Hopefully can get one for free.
Then guessing, just put O2 sim in to activate it, then ask for unlock code straight away via chat. Then cancel contract day after.....jobs a gud un :O)
This deal only applies to S6 and not to S6 Edge or Edge+
Thank you OP. Just ordering now.
I am not very technical, so do not really know if there is much of an advantage in doing this and whether it would invalidate the warranty.
http://www.fonefunshop.co.uk/cable_picker/98925_Samsung_Galaxy_S6_G920f_Debrand_Pack.html
The o2 refresh deals actively encourage you to pay off early so what we are doing in this thread is not breaking any t&cs
Some people in this thread just over complicating things just for the sake of it
I then called 202 and asked to cancel the airtime and pay for the phone. I was pressed on why I want to leave, quite hard to be honest. Eventually I had to tell the adviser "can I just pay the phone off please?" He is obviously paid to keep people with o2; but he was a bit pushy and seemed to know what I was up to. Who cares? An S6 unlocked for that price?
So I wait for the unlock code - but otherwise, all went very smoothly.
Are you not supposed to unlock first and then cancel? Or can you do one after another?
Online chat are saying I need to have the sim in the phone for 24 hours before they can unlock it...
But if I have the sim in for 24 hours....won't I have to pay the first month of airtime?
Online chat are saying I need to have the sim in the phone for 24 hours before they can unlock it...
But if I have the sim in for 24 hours....won't I have to pay the first month of airtime?
I decided to go with the 64GB one, worked out to £340.00 .£99.00 upfront + £10x24.
This is the step I did.
1) Got the phone (I got it from the o2 store) and pop the sim in.
2) Called o2 (202) and paid for the phone (£240)
3) After 24 hours requested for phone unlock on O2 Chat and within couple of hours I received unlocked code via email. Inserted a non O2 sim and entered the provided code and it worked fine.
4) Today I went on o2 Chat and requested for the airtime to be cancelled. I was told thats all done for me and since I am within 14 days cancellation period I would not be charged anything. But she advised I cancel my direct debit just incase.
Do I need to wait for a while?
I called 202 and only asked to pay off device.
I will cancel in a couple of days, so not at the same time as paying off the device, as I've been told it minimizes the risk of being charged for the whole airtime contract.
at around 2 checked online chat again to make sure all went through and nada the guy had done nothing after being transfered from left to right i finally was told it was ordered but i had to out in the monthly sim or so i was told. as soon as the sim went in data activated and went to 2.99gb instead of 3gb. so onlince chat again explained everything and was told that if i cancel within 14 days even if i was to make sone calls and use data i wouldnt be charged BUT and heres the big but if i cancel i must return phone. i explained i would pay off device i was then told that if that was the case to terminate the cobtract i would need to give at least 30 days notice.
please can someone confirm that this isbt the case i had a feeling mine would be a nightmare and its turning out like that also unock code apparently can take 10 days!!!
My O2 SIM also went down to 2.99GB but when I called to cancel all went through very smoothly. Phone now unlocked and SIM dead - contract and Direct Debit both cancelled.
http://www.o2.co.uk/refresh
You might need to call back and speak to someone who actually has a clue. Also, if you bought online, you can't go to a shop to return the stuff, so it's obvious you spoke to someone incompetent
I got an email confirming I had paid off the device. A few minutes later i got another email saying my first bill of £21 would be taken from my account on the 11th of Jan. I then contacted them via live chat to confirm everything was indeed cancelled, which the person confirmed was the case. I then asked why I had been sent a bill even though I cancelled within my 14 day cooling of period, the person said I shouldn't have been sent that bill and refunded the £21 and said it would clear within 10 days.
Update: Also, for anyone that gets the error message on the app or website when trying to unlock, contact them via online chat and they can do it for you, I got my unlock code within 20 minutes doing it this way.
Why do we need to wait 60 days to cancel direct debit?
Anyone had any experience with that and getting the deposit back?
£19.99 + £10 a month for the phone = £259. Not a 24 month contract so can take it out, pay the remaining 240 and cancel the contract.
Someone correct me if I'm wrong?
My second one received the unlock code.
1. Put sim card in. Dial 202 (free) listen to the instructions, hang up - phone activated.
You will NOT be charged. Data usage shows minor amount - do not worry. You will not be charged.
2. Complete form and request unlock code.
3. Start a chat and ask for VAT invoices, if important to you, else bills will not show VAT.
Ignore this step if you do not need VAT invoices.
4. Call o2, pay off device and request cancellation of airtime.
You can start a chat and cancel airtime and confirm nothing to pay and receive an email of the chat.
I was told there was nothing to pay. I cancelled the day of receipt. To pay the device, you need to make a free call.
£260 for 32GB or £340 for 64GB version (ignoring a penny).
If you want 64GB in white ring stores as o2 discontinued white 64GB.
Device cost is £339.99.
But is £80 higher really worth the extra 32GB? This is for you to decide alone on your needs.
These phones have a built in self-destruct --- when the battery degrades the phone is useless.
Clever Samsung! (S5 better design for users).
You can get the battery changed by third parties but it will be expensive.
Sell it before 2 years!
My fiancee needed a new phone - I had her do this deal, it's awesome.
Do you think it'll be possible for me to ring up and cancel for her, with all of her info .etc? She's capable, but I'll be able to go to town with them properly if they gave me any aggro.
1) Picked up phone - not opened it.
2) Went on live chat and requested unlock code. You will need the phone number and IMEI number. IMEI on end of box and phone number on SIM card or on receipt from O2.
3) Rang Customer Services and cancelled airtime. Explain that you want to keep device and pay balance of device.
4) Put SIM in phone immediately and register it. If you dont register the SIM then they cant unlock the phone.
5) I got unlock code through same night on email. Write the code down.
6) Put in new SIM and enter unlock code.
7) Enjoy phone!
do you have to make the call/text from the new contract O2 SIM you'll get, or any O2 SIM you put into the phone?
I guess the new one to "activate" it, but just making sure.
Call 202 listen for around 30 seconds and hang up.
Take sim card out if worried about data use or switch phone off.
thanks guys :smiley:
is that even possible? if so didn't know that lol
Samsung Galaxy S6 After 2 Months
I purchased a white 64GB instore. Went to buy another white 64GB from another store and credit rating failed.
This morning my wife tried to get the 64GB and the credit rating failed.
I have had an inpeccible credit rating score. I really do not know why o2 suddenly rejects my applications.
Was advised that would have to pay the first month line rental for the device though and there was no way around this....
Initiated chat again today after dialing 202 twice, guru said have to make a couple of calls at least before she can unlock. Her response below.
"You need to call on normal numbers just once or twice and then need to keep the sim card for another 24 hours so that the IMEI gets registered with the network and then only the unlcoking will be processed."
Without calling any number, the unlock failed on another handset.
Left the sim in the phone for an hour max.
These O2 advisers/gurus are telling you lies
Thanks.
if i dont get unlock in next 24hours going to cancel airtime, i do have a screenprint to say that ypu shouldnt be charged anything even if you use some data or even calls.
Are they things that can be uninstalled? Or atleast disabled?
Thanks.
been nearly 24 hours, done this via live chat and online, the device was registered.
can this be followed up if the air plan has been cancelled?
Might have to risk my luck without a case for a few days though until I order one :o/
thanks op and everyone for their assistance
I've yet to go through the process myself so hopefully no roadblocks like this.
She certainly didn't mention anything about having to give notice etc
EDIT I saw my final bill is £1.54 for the one day I had the airtime active. Seems like no nasty surprises. I have cancelled the direct debits though so I think I will have to call again to pay that.
Also once cancelled, did you receive confirmation via email?
Or can you request it, cancel airtime and put new sim in?
All done and dusted, picked up in-store and followed instructions on here. Only issue I had was that I needed to have a call answered to request the unlock code and 202 didn't do it (so called my other o2 phone).
Requested unlock and cancelled using live chat, seperate conversations.
is that correct?
Requested Unlock via webchat
Then phoned 202 and payed off my device plan (had to give them card details to pay off)
Then I requested to cancel Airtime. I was then put through to another department who asked why I wanted to leave.
I told them I use my phone alot abroad. They told me about an app. I then politly just said that I was whithin my 14 days cooling off period and the plan wasn't for me, can I cancel?
I was told that It would be cancelled today, that a bill would be generated in 30 days time for any charges I may have incurred and/or monies owed to myself! I asked to make sure I would be cancelled with hearing 30m days. i was told she said 'Usually you have to give 30 days, but because I am in my 14 days I didn't'
I asked if a bill was being generated I would have to wait to cancel my Direct Debit details, she said 'Yes thats correct'
So now will keep refreshing until account shows cancelled. I get my unlock code. Then I can put in my three sim and reset the phone and hopoefully be up and running today.
(Compared to my Nexus 5 though, just based on size and screen, I think I have just moved from 1 handed device to 2. On the Nexus it was comfortable grip and could swipe the notifications with my thumb from top and touch 99 % of the screen for typing etc. With the S6 my thumb doesn't quite stretch and readjusting my hand feels alot more slippy. May be forced to get a case for this one :o( )
my battery is playing up already. charged yesterday to 60% switched off and today it's flat.:confused:
She told me that the warranty always lays with the manufacturer.
Pretty sure though, that we should be covered for 2 years with the point of sale being O2.
Fingers crossed mine is OK. I got some swishing noises when ringing 2020 to cancel. wasnt sure if it was bad O2 reception or the music play back with interference thier end. Hopefully I get no surprises.
Took out online sunday, picked up from store monday, unlocked phone yesterday and cancelled today. Was told i Would have to pay £240 for handset and £21 for the 1st month, which will come out direct debit on due date, but then get refunded part of the £21 i didnt use??
So looks like it works but the final price all depends on how quick you get it unlocked and cancelled i guess??
Got asked why id want to take out credit agreement and then pay it off straight away and not return phone aswell lol
Do you have to get email conformation that phone is unlocked?
Just eager to reset phone and get Three sim in as i skipped all options on first boot to get started and want to start again with Three sim inside.
Hopefully copying over data won't be a chore. I did get the Data transfer kit from Samsung for £0.01 when ordering the device. But on setup it did offer me to tap the back with my old phopne to transfer details over. Hopefully I will enjoy the S6 as I did love my Nexus 5. Though S6 doesn't feel as comfortable in 1 hand at the moment.
I see I've been billed only £1.54 for the day I had the airtime active
I thought you had to learn to read before you learn to write?
didn't unlock but don't care as I'm on O2 anyway and my work can get unlock codes for any phone through our O2 business account!
But with large call centres staff turn over is quite big, so probably alot of inexperienced advisors too.
If I already have another O2 sim, can I unlock the phone with that instead? In that case, how quickly could I cancel the airtime?
However, as I was sleeping, the unlock faeries have been and I now have an email at 09:35 from 'my care'. Just need to put different sim into phone and get 3 chances to put code in to unlock it.
Then I'm going to update latest firmware. Factory reset and then transfer all my contacts and messages using the Samsung option.
Will also go on Spigen website and get myself a cover (Probably the thin armour ones with little kick stand) cos it's a little slippery in my hand compared to my Nexus 5.
Only had a little play up to now. I did compare side by side with my Nexus 5.
So far I see that the screen has a slight yellow warmth to it, so whites don't look as white as with my Nexus and it's cooler tone.
YouTube HD videos have a very slight choppy playback compared to nexus 5 which video is alot smoother.
Also it almost becomes a 2 handed device as my thumb doesn't quite stretch around the screen like it did the Nexus 5.
Oh so slippy and dissapointment it doesn't feel safe to leave it bare back. Really prefer em as they come.
However, early pleasantries is that the screen and photos are excellent. (Reds and Greens really pop out. Not sure if a little too much. Reds seem slightly bright with a hint towards orange)
Had a quick look at the infrared for the TV and setup with Sky box was quick and really loved the early use of that.
Like I said it's early days and will go through testing everything now. Also the screen yellow tint may tone down with use. May be a glue thing like with the Nexus early issues. Or might just be AMOLED screens.
But can't notice on its own, just side by side with my Nexus.
Anyways, thanks for reading. Be interesting to hear from others feedback on the device. But I'm happy overall to get stuck in and see what it can offer. (will keep my Nexus for a month just in case though)
i have just been on the online chat and the adviser states i have to pay an early cancellation charge which i have made them aware is complete nonsense as i have 14 days to cancel the agreement. the charge was £438.
i then contacted 202 and they advise the charge will be a months charge as i have to give 30 days notice! again i have re-iterated the 14 days agreement but to a point where they are requesting the phone back if ti wish to cancel within this period even through the device was paid for.
i pointed them toward the 30 days notice takes place after the 14 days but they are confident of their clam.....
i'll also get back on chat!
good job i have kept all transcripts. lets see how the chat with the CEO goes!
Im a tad confused on how to do this. Some people say to insert sim when you first get the device and some don'. Is this the correct order?
1) Get the phone and pop the sim in.
2) Call 202 to activate and pay for the phone (£240)
3) Requested for phone unlock on O2 Chat
4) Wait until the phone is unlocked
5) Go on o2 Chat and requested for the airtime to be cancelled.
or
1) Go on live chat and request unlock code
2) Call o2 (202) and paid for the phone (£240)
3) Wait for unlock code and insert o2 sim - then remove and pop your network on in
4) Go on o2 Chat and request for the airtime to be cancelled.
Many thanks
i have finally received another confirmation that this will be cancelled without charge in 24 hours after the assistant saying i would need to send the phone back lol and then in would be refunded even though i paid.... so i basically told him straight, paid device which im entitled to do, now i want to keep the device and cancel the airtime within 14 day cooling off period if this isnt done i want to speak to o2 managment and will take to trading standards. Walla he said done and gave me reference, screen print taken and lets see.
only being a bit of a scrooge with airtime as its the principle and tbh £30 more and £290 for an s6 is not that of a great deal.
moral if my experience double check if using live chat, take prints and finally nicey nice talk doesnt work ask then to qoute t&c if they are funny goodluck lol...
Say you're not getting 4G or that you have found a better deal elsewhere (which is what I said)
i tried to cancel via chat, told me to call 202 and pay off the device first. will do that tomorrow.
so far it seems very smooth.
The biggest let down as far as I am concerned, particularly in comparison to the Honor 7, is poor battery life- from full charge, its dropping around 5% per hour with wi fi on and very occasional use so I expect get around 24 hours on stand by or around 5-6 hours with moderate use from a full charge, which I think is atrocious. The Honor 7 was lasting me around 30 hours on a single charge with moderate to heavy use (lots of streaming, calls, screen on time) although it arguably has a much bigger battery and fewer pixels to power due to being 'mere' full HD etc.
All in all, the S6 seems more style than substance and a step backwards from the S5 if you ask me- based on a few hours of usage, if I was't experiencing call issues over the EE signal box with the Honor 7 (plus the fact that I bricked it a few days ago after installing some third party cr*p) I would have readily returned the S6 for a refund (although I read somewhere on the website that they only offer £ 185 for returned phones)
With my Nexus 5 it also has small battery, so for me it will prob be around the same 3hours 49mins screen on time out of 10hours since full charge and on 14%
So battery probably comparable.
In regards to the screen, it is possible it's adaptive mode because of browsing text or AMLOD screen. Something I will read up on. Though may find more faults if I go searching for them. With my Nexus 5 I swapped it our twice. Once because of bad GPS and the other because of yellow screen.
I have noticed it's yellow tint when front on, but any slight tilt and the yellow tint goes, but to be replaced by what seems to be a turquoise tint. Even just the right angle giving turquoise at the top and yellow at the bottom.
People may think I'm being finicky, but I like to try to get maximum buyers satisfaction and seek close to perfection when I spend (for me) a large sum of money.
I was happy with the Nexus 5, but with being in this site and the fuzzy feeling of getting a good deal.. And also after spending £350 on the Mrs the phone in white from Argos. I did a mini flash buy and decided I would grow to love my new gadgetry once it was in my hands.
I'm yet to love it as I've bonded so well with this phone. But once the new case ( :o( having to have a case #slippyasafish) arrives, I will delve into the phone and get a good comparison and self review.
I may even come back here for a waddle and compare experience with others.
Anyways in the meantime, hope you all get your phones unlocked, airtime cancelled and get past those random (sometimes cluless) operators.
Happy New Year... I shall be back once I've had some time with my new sibling :op
"I have checked the bill is incorrect and I will arrange it to be nullified for you as you have paid the device plan so you are not supposed to be charged airtime."
Why do they make such mistakes? On the hope people will not realise?
Off to check and see....
I also phoned my bank and cancelled the direct debit.
Unlock code took about 12 hours after online chat agent said the easiest way is via the online Unlock form.
I called 202 to cancel the airtime but was told since I owed 24 months they couldn't do that. The saving grace was they allowed paying off the device that then allowed the airtime cancellation. Same result. I requested it to occur during the call, said my thanks and the line was cut.
I was told since it was in-store pickup the contract was active from 25th December, but picked up on 30th and I could dispute any charges between 25th - 31st. Why didn't the store activate it?
Also online order for store pick-up means returns have to be processed online, not in-store.
arrive within 5mins and phone is unlocked.
paid for the device. £240.
Online chatting to cancel airtime but they refusing to budge and asking to send it all back!!! what do I do?
Is it:
1. Activate SIM
2. Ring 202 and pay off phone plan
3. Use the online form to request unlock code
4. Contact O2 on chat and exercise my 14 day right to cancel
Then done live chat to request phone to be unlocked. Was very quick.
called to pay device plan and cancelled airtime by live chat again. Confirmed again that its cancelled and saved the chat transcripts.
All sorted. Cheers op
Many users on the Marshmallow beta are saying how smooth it is, I personally never use touchwiz, I put nova launcher on as I like to tweek how it looks. Can't say I had much issues with lag.
When I set the fingerprint scanner up I just add 4-5 from the same finger, using lots of different angles/ positions so it reads it faultless for me. I will keep this until the S7 is out.
So far I've had no problems with the process. I activated the Sim calling O2 CS to pay off the device, requested then unlock from my o2 account and cancelled via live chat the following day when it showed that I had paid for the device and I had unlocked the phone.
I think those being billed for the airtime in full must have paid off the device at the same time as cancelling; in that case I assume their system gets confused as it won't have processed the payment yet so it looks like you're cancelling when the device hasn't been paid off. Just my idea but I might be wrong.
Tomorrow we'll be trying the generic O2 numbers and live chat - the specific number we were told to ring seemingly never being answered.
Question is, does our 14 days start from the payment, or from when we get the phone? Interested in a factual answer rather than a guess, if anyone knows? i.e I'd assume from when you receive the phone - but I'm only guessing.
Not impressed by O2 so far on this.
Honestly - we've tried ringing so many times. I can't believe how useless they've been so far.
Nice and easy - thanks all!.
Looks like the staff at O2 are so in need of further training. For some it's been smooth sailing for others repetitive calls
can you pay for the handset online or does it have to be over the phone?
I requested it at 10.50 but still haven't recieved it yet
if everyone on hukd got it within a couple of hours then why haven't i got mine within a couple of hours?
May have to get the solicitors ready!
can i cancel yet or do i need to wait for the unlock code to arrive first??
We can actually use the air time for any amount of time before canceling, apparently, as part of the O2 refresh contract, just easier to do in the first 14 days I guess.
As 0XXXXXXXXXXXX96 is the original number with which this phone was purchased so I will advise you to please use this phone with this number for 24 hours at least.
As the phone shall be registered with it's original number and then only we can go ahead and unlock the phone.
Once the phone will be registered with this number then only we can go ahead and process the handset unlocking.
They told me to use the phone ( make phone calls) and then they will be able to request an unlock code..... I said it was a present and didn't want to open it..... ( with no luck)
Then I tried calling customer service on the new phone.... They told me I needed to use the phone for 48 hours and then call customer service.
For those who managed to get it sorted in a few hours..... Were very lucky...
What a palava
1. Saturday ordered phone
2. Today (Monday ) received the phone
3. Sim inserted no need to register it.
4. Requested phone unlock code via web chat ( no code received some 6 hrs later but warned it could take up to 7 days). No problems so far
5. Rang o2 and paid £240 for the phone
6. Back on webchat to cancel airtime contract and here's where I had problems.
I was told I had to give 30 days notice and therefore pay a months bill after this 30 day term. Despite my objections they wouldn't budge but then he said if I kept the phone number and change it to a PAYG then that would take 48 hours and I would only pay 2 days of the contract pro rata which should be no more than a couple of quid.
Anyone else have this problem!!!!!
-Ordered gold s6 32gb
-Next day 1 PM phone received.
- Did not put sim. Immediately called up O2 on landline number ( noted down my phone number from online O2 account). 3 PM, device settled for £240 and closed the airtime account in single call.
- 5 PM, requested unlock code via web chat.
- 3 PM next day, unlocking done.
Have you rooted your s6?
What are people doing? Keep direct debit and wait for a refund? Cancel direct debit and hope for the best? I don't want a black mark on my credit rating agency file.
They cancelled the airtime and I paid off the device plan, but he said I needed to pay for the time the account was open for, and it would be about £10-13. I kept saying I haven't even put the sim in the device, but he said it doesn't work like that :/
I also asked about unlocking to double check, and he said I had to put the sim into the phone for 24-48 hours. If I don't do that and the account gets disconnected, I won't be able to unlock the phone. He said he'd extend the disconnect date a few days so I could put the sim in and use it, he also said I had to call them back after using it 24-48 hours to request the unlock code. I told him about the fact that I already requested the code via chat and he said the information they gave me was wrong, I needed to use the O2 sim. Seriously confused about this!
I'll probably leave it to morning, to see if an email with an unlock code comes through and if I can unlock my phone without putting the sim into it. Then I'll attempt to protest the £10-13 charge as I've not even put the sim into the phone!
Had no idea until right when I had to put my other sim in that it only accepted nano sims; managed to cut a micro into a nano, so pleased about that wasn't expecting it to work. If you have a printer handy and you're thinking of cutting your micro sim, I'd recommend printing out a cut-out guide. There are videos out there that can help. If you just cut it and hope like me, just keep cutting very slowly and trying it in the sim tray. Try to find a cutting video with a sim that matches your own, so you can see where you need to cut it. Good luck!
DOH
I've received a letter yesterday confirming my device was paid off on 31st December.
EDIT: Just seen two O2 direct debits setup as of today, both now cancelled
Should I cancel the airtime anyway....I've only called 202....or should I wait for unlock code.
Was meant to arrive today but they said they haven't received it and the online help just said wait for a text from the store
Very helpful sales guy knew what I wanted to do
15 minutes later walk out with a shiny new S6
Call up customer services 2 hours later and got through to a guy who knew what I wanted to do but said I got through to the wrong department so he patched me through to a girl who equally knew what I wanted to, device plan paid off in full and I asked for the phone to be unlocked at the same time and I got the code less than 24 hours later.
She did say I'd be charged a days worth of line rental even though I hadn't used it so we shall see.
All in all a painless experience for me.
I logged on to O2 chat to cancel airtime/contract.... I was past from one person to another......over 40min later.... I was finally passed on to a man..... Who seemed to know what he was doing.... Let's wait and see what the bills says.....
*** Thank you Rodman for taking the time to post this deal.....*** :smile:
1. Order the refresh plan - any of your choice.
2. Go on the chat on site the very next day and get them to send your sim unlock code - be as polite as possible - I got mine 48h later. ... but you don't need to wait for the code to come through ... it will come sometime within 7 days. Just get on with the following steps...
2. As soon as you request the code, phone o2 and say you want to cancel your "device plan" balance. Pay off the £240, then as soon as that's done, on the same call, say you want the air time cancelled right now as 'you don't have reception' or what ever makes you feel less guilty. He or see will has to do it for you; they can't question it. If they dont ask what you want to do with the air time, just ask them to cancel it as soon as the payment for your phone is taken.
A nasty loop hole as they have to operate what appears to be a single contact via two separate contracts you enter.
I will be doing this every time this option is available every few years.
Failed on credit rating.... actually on investigation there was not a credit rating issue, it was an internal commercial issue.
The offical reason was: ""On this occasion the reason was our internal business policies."
Black mark on credit file for no reason!
Commercial issue is I got the phone for £240 and o2 may have made a loss.
I do not have any loans or anything else, nor likely to apply, so am not bothered. I never pay interest on anything!
You could apply and if the deal goes through, then fine. You will never know until you apply. I think a second is fine.
I purchased 2 and my wife 1 and were were both denied any more. This indicates a policy of 3 phones per address.
2 purchased online and one instore for a 64GB in white. Half an hour later I went to another o2 store to get their final 64GB version in white and rejected!
But, online I was told I could have 10 contracts, not that I would want to many, and do not believe it.
o2 even tried to charge my wife and myself 24 months rental cancellation, even though we cancelled the day of receipt. May be this was an issue. Who knows?
Thanks.
If it's normal I'll probably just cancel the swap...
as the device cost will total £360
I don't ask on live chat because as this thread demonstrates - half of the advisors have no idea how refresh works haha. Better to tap into the hukd collective hive mind instead to see if anyone else has had experience.
Instead of the usual "We'll collect this amount from your account on or around [date]. Thank you for paying by Direct Debit." the statement at the bottom of this bill is "You have payments outstanding.
Please contact O2 Customer Service or visit http://www.o2.co.uk immediately to make a payment."
This should give people confidence that the direct debit will not be taken by O2 and that it is safe to cancel.
thanks @rodman for posting such an awesome deal
The speed to refresh T&C's seem to confirm that:
http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh
Probably tomorrow or Monday I'll call them to cancel the airtime.
One step at a time!
I have disabled a lot of stuff but still it's pretty bad. Thanks a lot
I've seen people mention £240, if so how do you get it down to this price?
They charged me for 6 days because they credited my account with £16.77 after taking out £24 which makes it about £7 for 6 days that i ordered to phone. I literally only had it for 2 or 3 days though plus i never used it so i don't really think i should be charged according to there T&C. Anyway that's nothing compared to the £476.77.
I don't want a bad rating so i don't really want to cancel the DD but then i don't have enough money in that account so wouldn't really make a difference if i cancel or not as if they try to take the money it wouldn't go through anyway. Been on the phone to them and they are saying it will take 3 days to rectify and issue new bill and the cancel my DD.
This shouldn't be happening from a big company like o2. Voted COLD lol
- Ordered Thursday daytime online for store collection (said delivery on Saturday) [went through Quidco just incase]
- Received email on Friday morning saying phone ready to collect in store (collected after lunchtime)
- Put sim into phone, sent text to it and called it. Rang 202, paid off phone plan and requested unlock code (couldn't unlock due to phone not being registered on o2 network)
- Rang 202 next day (Sat morning) request unlock code, said 24hours to register request then upto 72 hours to receive unlock code
- Unlock code received in the evening. Put my id-mobile sim in, unlocked straight away and working fine
- Next morning (Sunday) used online chat to cancel airtime (mentioned 14 day grace period). Initially, told need to return phone, so said I'm keeping phone and had already paid for it fully. Told ok, airtime cancelled there and then.
- Next day checked o2 account website, accounts says disconnected bill, but says amount due £21
- Went on online chat again to tell them about this, got reply "I see the account is already closed and I have arranged to credit the Airtime bill amount." and "You will not get charged anything as I have taken care of this for you".
- All sorted
O2 reckons today is last day for savings, I doubt it.
In short, DO NOT USE THE UNLOCK CODE IF IT DOESN'T WORK FIRST TIME ROUND AS YOU RECEIVE NO WARNING AND THE DEVICE WILL BE PERMANENTLY LOCKED TO O2-contact customer services immediately and request a different code instead.
No more O2 logo while booting the phone. :smiley:
I would recommend doing the two things separately to avoid them charging you incorrectly but nothing stops you from paying off the device and cancelling in the same call.
"There is 10 tariffs to choose from --- Click ---->>> + SHOW MORE"
I have had £420.33 taken out of my account today! So peeved right now!
Spoke to a further 2 advisors on chat (luckily I have taken photos of conversations) both said takes a few days to apply and I would pay zero. I pointed out that my bill said £420.33 and the -£418.18 was on next months bill, not the right amount and should be this month.
I was again assured I wouldn't be charged anything and told I would pay 'zero'.
Just as feared.... £420.33 taken from my account today!!
Despite this I was recently notified by Noddle of a new entry on my credit file which revealed all clear:
I will contact O2 tomorrow.
Im having the black version.
I tried living with it for a few days, but my OCD got the better of me - so I contacted O2 and told them I had a faulty phone (explained that the home button was very loose). They were very good, arranged a courier to come to my door and swap the phone with a new one, easy as pie. The home button on the new one is solid, and the battery life seems better too!
I'd suggest giving that a try if it's really bothering you, bear in mind you have to be within 30 days of purchase to swap a phone out due to manufacturing faults. Of course there's no guarantee that the new one will be any better, especially considering it affects such a large proportion of the devices... And you'd have to go through the hassle of wiping your phone and starting again (backup helps somewhat). I think it's all down to whether or not you can live with it at the end of the day ^_^
Can people confirm why they're having to cancel any direct debits??
I followed all the steps in doing the deal, and checked with livechat that they'd cancelled it all. Why do I then need to look at Direct debits?
HART: I spoke to several customer service advisers recently on live chat to check that my account has been cancelled within the 14 day cooling off period which I was assured had been done. I have just checked my bank account and a monthly direct debit payment has been taken!! Please can you tell me why.
SRIVASTAVA: As the Direct Debit was active and bill already got generated, so the payment was taken from your account.
SRIVASTAVA: Shall I arrange the refund back?
HART: I really don't understand why that should have happened when I checked at least three times that the account was closed! Anyway, please arrange the refund and I will cancel my direct debit from my end. Please do so from your side, too!
SRIVASTAVA: Account is closed, its just that the bill got generated and auto debit was tried from your account.
SRIVASTAVA: Please don't cancel the Direct Debit until the refund is there in your account.
SRIVASTAVA: It may take upto 15 working days.
SRIVASTAVA: Once the refund amount is there, you can cancel the Direct Debit from the bank.
HART: So I have to wait up to three weeks? That is crazy! Can you assure me that it won't happen again?
SRIVASTAVA: I absolutely assure as the account is disconnected, no more bills will be generated and hence, no more payments from your account.
SRIVASTAVA: Let me confirm the reference number for the confirmation.
ROSAMOND HART: I will keep a close eye on my account - I still find it incredible that just because a direct debit is active O2 can just take funds, despite nothing being owed!
SRIVASTAVA: 729567116.
SRIVASTAVA: Its a confirmation reference number confirming the account is closed and no more payments will be taken from your bank.
ROSAMOND HART: I have never been sent that before - so was the account not closed previously?
SRIVASTAVA: its a confirmation that the account was closed, its not that I've canceled it right now.
SRIVASTAVA: It was canceled on 04th Jan.
ROSAMOND HART: Ok - we will leave it at that and I will wait for the refund. Thank you
After checking he gave me a new replacement device.
I wanted another colour than black but they refused as it's only a replacement and they can't change the colour.
The home button in new phone looks good for NOW! :smiley:
Thanks for your help.
Please don't throw away your sim after cancellation of the contract.. It might help you later..
You don't have a credit score. Experian, Equifax, Noddle are not lenders. Their score is meaningless, in fact there have been lots of people saying they have been refused credit with a "score" of 999. Lenders score you based on their own criteria; one lender might refuse you, another one accept you and your credit file is always the same at the end of the day. Experian etc don't know things like your salary either.
A credit application can have an impact if there are a lot of searches/applications in a short space as lenders will perceive you as desperate for credit. One search/application won't be the cause of a refusal when applying for credit. It might be a problem with a mortgage application maybe, but really I wouldn't worry about a meaningless score by a CRA
My GF did all the steps, paid phone off and cancelled line rental. She's had a bill for £400...
She just texted me this:
'Well the whole phone thing has not worked out.
I've been charged an early termination fee of £400.
Apparently its in the tarif. He then ended the live chat and said it was clearly stated, I agreed to it and I need to pay it. I guess there's nothing to be done. This deal was obviously not as good as it seemed on the Internet. Rather gutted to be honest; its a lot of money.'
Surely O2 have screwed up and if she rings someone there (with a brain) it can be sorted?
Thanks guys.
So worth keeping an eye on your account even if the DD's cancelled...
If contacting O2 doesn't fix the issue follow the formal complaints process (http://www.o2.co.uk/how-to-complain). If O2 still won't budge get a 'letter of deadlock' from them so you can refer earlier to Ombudsman Services: Communications. It really should not come to that but, if not already doing so, keep records of any calls or, preferably, use online chat/email and keep the transcripts. Good luck.
A memo has gone-out internally as customer service agents are failing to tick the 'Waive Early Termination Fee' box when handling cancellations of the airtime agreements.
Bad service all-round from O2. :disappointed:
email is [email protected]