Good idea, however, 67ml bottle of Youth Dew is only £25.99 on Amazon, so not really cost effective, unless one is desperate to get the artist collection.
http://www.amazon.co.uk/Estee-Lauder-Youth-Parfum-Women/dp/B000C1VWIQ/ref=sr_1_1/276-0754118-6980246?ie=UTF8&qid=1449174620&sr=8-1&keywords=estee+lauder+youth+dew+65ml

Hot hot hot ! Thanks ordered x

Great find, just ordered, thank you! Heat added!

fab I was going to order some foundation soon anyway so ordered now and got a load of free stuff -thanks

Already been posted

Thank you!

the expiry date is Monday 30th so this freebie shouldn't still work? amazing deal if u can get it!

Worked for me and a few others here today

Just Ordered 2 x of this DEAL Ty so much for spreading the words.

Bought £15 worth nail paint and got whole lots of freebies as mention on post here !

With FREE Gift Wrap.. Now thats couple xmas gift sorted ! Ty again

tested on animals but hey who cares right?

Got this on Monday evening.Perfectly clean foam cleanser was oos at that point so anyone buying now is getting slightly better deal.

Cheers op...gf will love this :stuck_out_tongue:

Anyone know what the cheapest item is?

Having looked at the small print on the bottom it says that offer expires on November 29th

Hot, great deal ordered thanks

Hot, great deal ordered thanks

Having looked at the small print on the bottom it says that offer expires on November 29th

In the small print it says that the offer expires on November 29th.

Just ordered 2 thanks! Heat added

When I click on my order history the freebies aren't showing, just the laquer that I ordered. Will I still get the samples?
Thanks OP btw!!

Did you order? Are the freebies showing in your order history? They were added at checkout.

Yup they are showing on my order history and also on the confirmation email that I've received

I got this deal the other day from http://www.hotukdeals.com/deals/est-e-lauder-cyber-monday-only-7free-products-bag-plus-2-free-samples-with-any-purchase-2339041

Paid £12 for make up brush cleaner - got the bag free, gift set with 7 products, little black primer and take it away makeup remover lotion. (2 free samples too basically) I think you can get 4 free samples if you spend over £60.

Is it only one estee lauder website or also John lewis?

Cool. getting

Pure Color
Nail Lacquer
Ballerina Pink £15.00 1 £15.00

Opening Ceremony Bag
£0.00 1 £0.00

Online Exclusive Gift
£0.00 1 £0.00

Perfectly Clean Foam Cleanser
Full-size product shown, sample is 1.5ml
£0.00 1 £0.00

Little Black Primer
£0.00 1 £0.00

Well chuffed, wee treat for me - thank you x

thanks ! just bought a primer, and get the free set, free bag and a free Little Black Primer sample !

Hot! Ordered a little extra pressie for myself off my girls, even had it gift wrapped with a message :wink:

Thank you op for helping me buy even more stuff which I don't need lol! Got the Pleasures edp in 30ml. Little pricey seeing as I don't even know what it smells like but had good reviews :stuck_out_tongue: thought about getting something cheaper, but at least a perfume I'll get use from and can take it on hand luggage etc

Deal Just worked for me and also got two free samples as well

Cracking Deal and still working plus two free samples

Anyone just looking for the freebies...the pencil sharpener is only £5.50

I was going to order the sharpener and gifts for my daughter, but when you add it to the bag it isn't actually going in and the bag says empty. Anyone else having this problem?

wont let me add the pencil sharpener to my basket! grrr

I also tried to add the sharperner into my basket - said it was added but when I clicked to checkout, it was empty! So they obviously were on top of this and now they've completely removed the sharpener from the website (I can't find it anyway) so that nobody can use it to get the free stuff :disappointed: Next best cheapest thing to get is probably the makeup brush cleaner which is 12 pounds, but seen as though I wash my makeup brushes with soap and oil, I thought I may as well get a nail polish for 15 plus the free stuff, of course.

Enjoy!

Why don't you just go to a counter and ask for samples? I've had samples of at least half of the things there plus a really decent amount sample of 2 shades of foundation

Hot hot hot..deal worked fine, bought my wife an eye liner and received confirmation email that they are also sending a 10 item gift set, makeup bag, eye pre-liner ?? and foaming cleanser. So that's buy one -get four free !!!!!!! Seems like a deal to me.

Thanks for sharing. Ordered eye pencil as needed one so happy with the gifts.

Thank you, I ordered a pencil. Got the free gifts on my invoice. Lovely treat.

It says cyber Monday deal, are people still getting the freebies

Thankyou op..ordered nail varnish took screen shot of free gifts..bag and free sample. Another pressie to me from me..I am worth it :smiley:

Went for it, got my wife a nail varnish, all the freebies are on confirmation, thanks op

Great deal, I bought a nail laquer and a mascara in two separate transactions, so, got two free gifts with samples. Thanks OP

Brilliant, thanks OP. I will give the bits I don't want to my beauty mad 11 year old and the rest can be a gift from her to me. Sort!

Thanks was just about to buy new Estée mascara but now I get it with some bonus freebies, great for my hand luggage trip to Dublin in a couple of weeks. :smile:

Just looking at the free gift and the revitalising supreme cream is £45 for 30ml and you get a 15ml free sample in with the freebies so that alone is worth £22.50 :smile: loving this deal even more now

cleaner and sharpener and oos,I ordered the nail lacquer. thanks op

Why am I not getting the two free samples? The bag with the other bits have been added?

Just went on computer and done it, samples failed to show on iPhone for some reason! Thanks though :smiley:

Thanks so much OP. Ordered a mascara, Wouldn't normally spend £21 on a mascara, but hey! free gifts and no more panda eyes, hopefully!

I can't add the sharpener either and it's about the only thing I actually need!

Cheers OP - ordered for the Mrs. This and the Clinique freebies deal yesterday are fantastic.

Thank you, :smiley:

Thanks OP :smile: heat added. I didn't need any more makeup really but I can never turn down a few freebies. The eyeliners are apparently really great and I have personally never have purchased anything from Estee before. So I'm rather happy paying £16.50 for my eyeliner as I usually pay between £8 and £12 for maxfactor, bourjois etc ones anyway, plus with the free delivery and a lovely looking little travel bag, it was hard to resist. Best bit is I get lots of samples from cleansers to primers and lipsticks to try out to see if I like the brand. So OP, thank you :smiley: such a lovely find. Thank you for sharing. Made a dull Stoke day a little brighter for me!

Doesn't make sense...when you go to checkout it says you get the samples set...then when you go to pay it says to choose what sample you want out of a cleanser and eyeliner???? So is it not the set then...just 2 items from the samples set?

Amazing! Thanks

Great present idea.
The night time one isn't available but there's lots of other items that still make this a great find.

Love Modern Muse! It's beautiful! x

Thanks so much for this!! I've been naughty and ordered twice hehe!! Heat added!!!

Amazing find OP :smiley: Just got a lovely nail varnish for xmas plus all the freebies!

Ordered, many thanks.

great, ordered, thanks.

good spot... thanks!

Superb - wife wanted some nail varnish (though £15 is a bit steep - better be decent) - got all the freebies and free gift wrap and free delivery.

Hot!!!

I'm ordering the following:

Pure Colour Nail Lacquer (Ballerina Pink) £15.00

With the following FREE items:

Perfectly Clean Foam Cleanser
Little Black Primer
Open Ceremony Bag

Online Exclusive Gift:

Perfectly Clean Foaming Cleanser, 30ml
Advanced Night Repair, 7ml
Revitalizing Supreme Creme, 15ml
Pure Color Lipstick in Candy, 3.5g (full-size)
Modern Muse Eau De Parfum Spray, 4ml
Deluxe 3 Minute Beauty Sampler:
Advanced Night Repair Eye and
Double Wear Concealer x3 in Light, Light Medium & Medium
Opening Ceremony Exclusive Travel Case

Free Delivery: 2-5 working days

Can't wait! <3

Anyone else having problems checking out? Mine keeps coming up saying there is a payment problem (for both paypal & card)

There's an "please apply offer code" at checkout. Does anyone have any codes?

Worked for me! They have also added a new free sample: advanced night repair! Can't wait for it to arrive! Xx

Fab find op, thank you ,nice pressies for me !!!!

I placed two orders. One with this code and one without. For some reason the order with the code doesn't have the online gift on the confirmation whereas the one without it does. It might be something else but I wouldn't risk it just for an extra sample.

Does it show the night cream being added to the order? Or is it simply the message at the top saying this offer has been saved..... and so forth?

Ordered for the wife. Ty

Perhaps it's 1 per household? I've just added the code and paid and my online gift is still in my conformation.

ordered for the wifes stocking, thanks muchly.

great find! thanks!

Great deal, my wife has done very well this year thanks to the deals over the last few days!!

I got these as well, I just clicked on the 2 extra fee samples

<3 Great offer thanks

I was chatting to a member of staff from Estee Lauder via live chat to query this, and she wasn't aware of it... (strange). She seems to think there was an error. I did mention that I was trying to enter the code, which didn't work (as it was supposed to be for new customers). She informed me that she will email me when it becomes "available" so that when I order again, I can use the code.

​"except when required by law". this is the way that many companies hide the fact that they DO test on animals. So they will sell in China (where all products have to be tested on animals) and test on rabbits, cats, mice, pigs etc before doing so. They can choose not to sell in China because of the cruel experiments, but they don't because they care so little about animals and so much about money. It really isn't a cruelty free company.

That's very odd. I ordered my own which included all the freebies and the additional night cream and it went through no problem? And the conformation showed everything as well, perhaps something else caused the 'glitch'?

I've been looking to replace my Estee Lauder concealer anyway, so this is brilliant! Got the gift plus two free samples as well...the freebies and travel sizes are perfect for holidays and weekends away. Have some heat!!

ordered thx

thanks

just got all this, £15

PRODUCT PRICE QTY TOTAL

Pure Color
Nail Lacquer
Pure Red £15.00 1 £15.00


Perfectly Clean Foam Cleanser
Full-size product shown, sample is 1.5ml
£0.00 1 £0.00


Little Black Primer
£0.00 1 £0.00


Opening Ceremony Bag
£0.00 1 £0.00


Online Exclusive Gift
£0.00 1 £0.00


Advanced Night Repair
Synchronized Recovery Complex II
£0.00

nice one op

Hot, I love Estee Lauder and would have liked this...




but unfortunately, it's out of stock at the moment, it's just taking the chance of it coming back in stock while this offer is still on.

Has anyone received their order or a dispatch email yet?

Awesome deal! Got a eye pencil for 16.50£ !! With samples and advance repair 7ml along with the free gift !!! Hot hot hot

Sorry, Opening Ceremony Bag - provided by offer code auto_cybermonday_301115 is no longer available

:disappointed:

anyone getting message the ceremony bag is not available?

Good idea, however, 67ml bottle of Youth Dew is only £25.99 on Amazon, so not really cost effective, unless one is desperate to get the artist collection.
http://www.amazon.co.uk/Estee-Lauder-Youth-Parfum-Women/dp/B000C1VWIQ/ref=sr_1_1/276-0754118-6980246?ie=UTF8&qid=1449174620&sr=8-1&keywords=estee+lauder+youth+dew+65ml

Thanks op, just placed my order fine although I didn't use code WELCOMEANR as it seemed to remove a free gift, use code MOBILE instead and get a surprise free gift on top of the gift pack and 2 samples :smile:

​I only received this warning if I tried to add code WELCOMEANR, I used code MOBILE instead :smiley:

Just bought my wife a new mascara, haven't got a clue what I'm buying really but I'm sure they'll be something in there she will like. I didn't realise you could pick two free gifts at the end, I stupidly picked one so if your ordering make sure you pick both, Thanks heat added

Daughter ordered £22 lipstick (!!!) for her grandma and well pleased with all "free" extras

ordered for the Mrs - HEAT :sunglasses:

Just ordered, brilliant, thank you !
I think the 'opening ceremony bag' that is not available is just the travel bag shown on the photo, no big deal

Thanks bazr, I've a feeling that would have been one of the things that went 1st along with the freebie as it's such a good deal on it's own :smile:



Thanks for the link j8ulia and giving me another option :smile:

I'm going to have a look around at a few places now, compare and see if there's any cashback to be had at Quidco/TCB etc, my mum loves Youth Dew so it's a contender, thank you :laughing:

Thanks for this too, I can see my head exploding in an hour :laughing:

"You did not meet the criteria for offer code mobile."

Just ordered for the wife. She loves Bronze Goddess! Thanks OP

All nail varnish gone

You can't get the toiletry bag anymore but everything else is available!!!

Fair enough. Was just an alternative if you ever don't feel the need to spend money for a toiletry bag and random lippie shade. Estee lauder are quite liberal with their samples if you humour the sales girls :innocent:

No idea what I'm really buying (shops like this would do well to have a section for 'Clueless partner') but hope my missus will like at least one item.

Excellent deal, many thanks

It does mention in the small print this code if only for orders from a mobile phone, I'm guessing even from a mobile you need to make sure your web browser isn't set to desktop mode. Hope that helps

Thanks for the tip :smiley:

I've just chatted to a member of staff via Live Chat (literally minutes ago), and queried the code. She said the free sample (Advanced Night Repair), will be sent to me separately through the post. I tried asking for the other code (MOBILE) but was told only 1 code was allowed.

Still pending orders

Just been to pick up my order. Didn't get the "online exclusive gift" at all. I got the tiny little sample of night cream, foam wash and little black primer. But nothing else. So will probably return the whole order.

Yeah the confirmation email had it on. I've sent them an email but I'm sure they'll just say they ran out.

I had mine to be gift wrapped as it was free and it's just in a gift box so able to check the whole order without disturbing anything.

Ah, that's no good at all, is it. They should let people know before sending. I ordered after you, so think I will email them as don't want the giftee to receive and then have to send back.

Sure, will do. Though I have a suspicion they might not reply until the parcel has been sent, which would annoy me greatly if the gift isn't there, because saying to someone, I sent you a gift but don't open it and can you send it back for me aint great.

Why not use the online chat facility, Sunday hours 10am - 4pm.

I ordered Wednesday and just got dispatch email this morning which includes all the free stuff. If I don't get it I'll screen shot and contact them.Offering included items to make a sale and then not delivering is totally misleading. They shouldn't be sending out incomplete orders without contacting buyers with a cancel option.

My order still pending and paid via Paypal :neutral_face:

Thanks. Spent 20 minutes doing that. Total waste of time, which frustrated the heck out of me. All they could say is it should be received, they would expect it to be received, if it isn't received let them know. They couldn't or wouldn't check with the warehouse/stock department, all they say is it is on the confirmation so it should be sent..

I paid Thursday morning and still not received a dispatch email! Got a funny feeling a lot of us won't be receiving the freebies :disappointed:

Ah I didn't know there was a live chat facility, will see if they respond to my email by the morning and give that a try.

The order confirmation and dispatch email had the free gift listed, but in the box the invoice made no mention of it at all.

Mine's just arrived. It's got everything in it. The bag and the gift pack plus the additional 3 things. Bonkers really. 9 really excellent samples and I only bought the 5.50 sharpener thing. Love the bag in particular.

You ordered before pickedtink but didn't get the free online gift, just the bag itself? If that is correct, there goes my theory which was that people ordering Thursday onwards may not be getting the gift. Now I have no idea. Or did you get the bag with the free gift items, but just not the primer and the other sample? Thanks.

Ordered on Thursday, Received an email this morning telling me my item was 'out of stock' so they have cancelled it all together. Not impressed with that service. Got onto live chat and im told they have no ability to change orders so I want a new colour I would have to reorder it (without freebies), which wont be happening.

Nail Lacquer I ordered is now out of stock, so they cancelled my order and refunded - no freebie and they wont let me amend the order to a diffrerent nail lacquer or wait until the original is back in stock... Oh well.

I ordered it when I saw the previous deal so way before this particular deal was posted. I got the product I ordered and the 2 samples and also the bag but not the online exclusive gift that is in the photo of this deal. Not sure why I didn't get it but at least I got the bag. :smiley:

I ordered Tuesday after seeing the deal on a facebook post and mine just arrived, got one sample the free bag but not the online gift exclusive.

I just received mine.
Sharpener
Full sized candy shimmer lipstick
7ml advanced night repair
Modern muse sample
Little black primer sample
15ml revitalizing supreme
30ml perfectly clean cleanser
1.5ml perfectly clean cleanser
3x double wear concealer sample
Opening ceremony makeup bag

I wonder why it's so inconsistent with what everyone's receiving?

Thanks. They just seem to be sending out whatever they feel like don't they.

Unfotunately, yes.

God that is just so wrong. It all went smoothly for me but if it hasn't for others you should contact them and point out that they have been guilty of misselling as they clearly offered this so made people buy under false pretence. Using the excuse that item is out of stock and non available you are pretty well stuck with but anyone who recieved their order is entitled to pursue the promised 'gift'.

I decided to treat myself and try their face powder at £26.50 for the past decade+ I've been using max factor and if I don't get all my freebies I'm going to be extremely miffed and like someone else said may even return the whole order!

I emailed them the other day and haven't received a response. So I started a Paypal dispute, I'm sure they'll respond now :wink: I will just be returning via collect plus anyway though but annoyed they didn't even bother replying.

Bizarrely, having emailed me to say the nail lacquer was out of stock and my order cancelled, I logged in and one of the two orders for lacquer was saying dispatched at lunchtime, the other 'In the warehouse'. Then mid afternoon I got the email to tell me the dispatched one was dispatched, then 11:00 tonight I get another email telling me the other one is dispatched too. So was the lacquer in stock or not? Why did they send me an email to say they were cancelling one order but then ship them both...?? Will be V interesting what is actually in the box!

I should be receiving mine today according to the tracking so will update on what I actually receive! I ordered the nail polish and it had all the freebies listed on the despatch email but judging from these posts, who knows what il receive! :/

I ordered on Thursday night, received a dispatch email this morning, got the parcel this morning!

Contained EVERYTHING but the nice bag, but this was stated as being sold out at the time I ordered but I did get like a little satin black pouch instead. (I ordered a £26 face powder)

I'd be miffed if I was some of the above who didn't receive everything!

The free gift wrapped box it comes in is very fancy, gold with bows and ESTEE LAUDER in big ass lettering!

Just received an email to confirm that my order has finally been dispatched. Fingers crossed that I'll receive everything that's listed on my order.......

Curiouser and curiouser... My first parcel arrived today - ALL the freebies AND the bag (one of the freebies also comes in a black satin pouch as someone here said (No gold box with bows though that ktuk85 mentioned). BUT - no nail polish, which is the thing I ordered and paid for... So, is this the order where the nail polish was out of stock and they have been really kind and sent the freebies anyway? Will I get my refund and this lot is totally free? If not, will I have to send this lot back to get my refund? Will be watching bank to see...

I had an "out of stock" email yesterday advising I would be getting a refund and I can see the refund is pending in my Paypal account. This morning I have received a dispatch email - it wil be interesting to see what I receive :smiley:

I ordered mine last wednesday....no despatch email....when i log in it just says order status~ in warehouse. i paid via paypal.

Finally had a response to my email about the missing freebies, they said they've arranged for them to be sent separately. But may take up to 14 days... So what's the time limit on returning the order? Don't want to leave it too late to return in case they don't send it

That's encouraging. I won't get to see mine as it is going straight to someone. Does the free gift set also come wrapped in the gold box?

Thanks. That's a bit useless that they don't put everything in the gift box, and write the gift card upside down! I will just try and convince the giftee not to open the parcel at all.

Well I got everything apart from free bag and 1.5ml foam sample - am happy online gift is great ;-)

- Ordered Thursday
- Order Cancelled on Monday / received dispatch email
- Refund Processed
- Received all the freebies Today (Wednesday)

CHUFFED! :sunglasses:

Everything offered by the looks of it, but I haven't unwrapped all the tissue paper that has been used so I will confirm later.

Also the label on the box has 'Events Management Order' so it looks like they are processing all the free stuff as a 'lose' like they would when handing out free stuff at events. So I would expect everyone to receive something, even if their order was cancelled as someone else pointed out before, that is what all these samples are used for anyways.... giving out for free.

Yes - I got the refund on my order too, so looks like the cancelled the out of stock item but still shipped the rest - even though the rest was free. Second order coming today - no idea if what I ordered and/or the freebies are going to be in that...

Just had mine delivered for the daughter, all there including the bag, satin bag, gold box wrapped and all the free samples and the eye pencil I ordered as the main item at £16.50 the other half nicked the overnight ageing cream but she said I can shop for her make up in future as it is a bargain for what we got.

Cheers OP.

Second order - all complete, including the nail varnish I ordered which was supposedly out of stock for the other order!

So it looks very much like I got the freebies free without purchase on the other order - RESULT!!! I did want the second nail varnish as a present but can now buy it cheaper elsewhere..

I've just received mine:

Nail Lacquer (ballerina pink) £15.00

Freebies:

Perfectly Clean Foam Cleanser / Little Black Primer / Open Ceremony Bag / Advanced Night Repair / Revitalising Supreme Creme / Pure Colour Lipstick (full size) / Modern Muse EDP Spray / Deluxe 3 Minutes Beauty Sampler / Double Wear Concealer x 3 / Small Blue Pouch

Just received mine... all perfect.. though I had not asked for it to be gift wrapped... loving all the freebies :smiley:

I see some people eager to have the travel bag. Seen a few being sold on ebay with free postage for around £3.40 or so... maybe someone here is interested??

Just received mine and got all the freebies and the nail polish I originally ordered, quite surprised after reading all the comments on here that I got them! Really impressed though, especially love the mini perfume, ideal for in your handbag :smiley:

I just called them and was told the gift went out of stock? When I pointed out that my order was placed on 1/12/15 and people who had ordered after me still got their free gift she than admitted that the value of my purchase (the £5.50 sharpener) was the reason I hadn't got it. Bit naughty of them to advertise 'with any purchase' if that's the case. She said i should return the things I did receive for a full refund as they now have none available to send out.

Order placed last Tuesday and arrived without the free items (except for the bag which I wasn't fussed about). I see people ordered as late as Thursday and still received all of the free items... I have been in contact with EL who are currently telling me "tough luck". Looks like they are having a melt down after the HUKD exposure.

Just received my package and everything was included c: Glad to now pass it on as a gift without having to worry about something being missing.

There was me thinking my giftee was all but certain to be receiving the gift - but reading a couple of the recent ones, looks like my confidence was misplaced.

I buy Estee Lauder products all the time, but never usually directly from them online, and looks like I won't be again. What a shoddy way to do business. I can't believe their management would advocate this slap-dash inconsistent service..if they knew about it.

I'm allegedly already speaking to a manager... :disappointed: I buy a reasonable amount of stuff online from EL year-round so to receive the service that I am is really disappointing.

I will message you an email address that could possibly be worth a try.

Oh well - I knew it was too good to be totally true - third order arrived and no bag or the pack of stuff that was supposed to come with the bag. Got the little black primer and 1.5ml sachet of cleanser samples but none of the main stuff at all. Have emailed them now but will probably send it back as I dont expect much from them.

vvee, that email address you have might be useful?

Never mind - I got two hits, thanks OP!!!

Mine just arrived minus the free gift, ggggrrrrrrr!!! Anychance I may have the email address too please?

I am in the same boat, I don't really want to send it back, so will try other options first.

Can I also have the management email.

Thanks.

Regards
Flea

I am glad you got yours apreading. Looks like it is still hit and miss though with the recent ones not arriving. I have no idea whether my giftee will have got theirs. Terrible service from Estee Lauder.

Messaged those who asked.

I got all of my order, nail varnish which I wanted plus the bag, gift set and the two samples :innocent:

Happy bunny, thanks OP :sunglasses:

That's terrible. I will message you an email, but I dunno if people would be better going straight to the top (directors emails are available online). It is even more problematic with a gift isn't it, as you have to get the person to open and or return, which really isn't fair.

Noticed this little chestnut on the order notice - We are under a legal duty to supply goods that are in conformity with our contract with you.
You think that would mean they bloomin' well had to send what they advertised, or at least let you know if there was a problem.

Oh, okay, sorry to hear that. I see. I messaged you the email over, will be in your messages.

It seems like they are chancing their arm, from the looks of it. With all the stories today, I am guessing my recipient won't have had the free gift either. So, it will either need to be returned, or they will need to compensate/refund.

Thanks for posting this deal. I received all the added gifts as mentioned along with free gift wrapping and a personal message. Placed the order last Thursday night and received everything on the Monday at my preferred collection point. :smiley:

I ordered a face powder Thursday 3rd and and they sent me everything.
The bag, The set & 2 free samples (does anyone else's mascara seem dried up?) x

Ordered twice and both orders fulfilled. Happy!

My order arrived without the free gifts, i just sent off an email expressing that i was disappointed that they hadn't included it or informed me that it wouldn't be included as it was out of stock when packing my order, they replied straight away, said sorry and are posting this out to me instead..

"I have thoroughly searched our stock in an effort to source the Exclusive Luxury gift for you however regrettably this item is completely out of stock, therefore I would like to arrange for an alternative sample gift set to be sent out to you, which I have detailed below and I hope you will enjoy.

Sumptuous Infinite Daring Mascara
Advanced Night Repair Synchronized Recovery Complex 7ml
Advanced Night Repair Eye 5ml
Modern Muse Le Rouge Mini Spray 7ml
Little Black Primer
Pure Colour Liquid Lip Potion
Gold Companion Bag



So if anyone is without their samples it is worth an email over to them, i was very impressed with their response!

No response to my email where I replied to the address on the order confirmation ([email protected]) or the email I sent to the address given on here, both emails sent to them over 24 hours ago... Yours is precisely the sort of response I am hoping for - well done!

Sure, i sent an email to the infoel one, also to [email protected] (CEO Director peoples, email, they always respond first!) this is the email address from the response email, hope it helps! [email protected]! Good luck!

Thanks. I often go straight to directors, but I thought, this time, given several people were affected, they must surely be doing something about it and to give them time..Mistake! They just flat out ignore you - bad. I have another directors email, but refrained from using it. Will try yours and if they still ignore, I will use that too. Cheers.

Thanks Amber - will give those a go!

Woohoo - result! They just replied to the first email that i sent at lunchtime on thursday (to [email protected]) and are sending the same bunch of stuff they said to Amber. They do say though:


I have no problem with that though. They also say:


And do you know what - I do believe them and it does restore my faith in their brand!

Well done Estee Lauder - great Public Relations team there. how often do we say that?

Received my order today, free samples a bit disappointing! Previously posted Clinique deal was much better :sunglasses:

has anyone received their orders I ordered on the 1st Dec and still got nothing?? :disappointed: l :confused:

​ditto :disappointed:

Blimey, those emails really seem to have had an effect. Now received the following:


This coming after they have now already dealt with it...

I've not had a single reply to any of them. I'm glad you did though.

+1 here. I sent them a long and carefully put together, and quite damning, email. I would certainly not be pleased to have it land on my desk. Hoping to hear something back from it next week. Can't blame the top dogs for having weekends off!

Arrived 2 days ago, absolutely delighted with all the freebies. Will make a fantastic stocking filler.

I too did not receive the free gift, but am happy with the response I have just received. I used both emails that are mentioned by the pp's:

Dear ******
 
Please let me start by apologising for the service you have received from us, this is not the service we would expect our agents to provide,

 

I would like to send you a complimentary gift as way of an apology, and would quite like to make it across a few of the brands under the Estee Lauder Umbrella, please can you confirm you are happy to receive this and I will get your package wrapped up and sent you first class?

 

Again apologies for all inconvenience caused, and I look forward to hearing from you

 

Warm regards

Stefanie  

 

Stefanie Abbinnett

Customer Services Mananger

B2B & Specialized Service

[email protected]

That's good you got a response you are happy with. I haven't had a reply to any of my emails, including the main standard one, sent at the beginning of December. Spend a fortune on Estee Lauder, not any more.

They're claiming that Royal Mail have lost my order, they could replace it but without the free gifts (though the 'saleable' item I ordered is sold out too!). I'm gutted, the brownie points I would have got for this...

Stefanie Abbinnett

Customer Services Mananger

B2B & Specialized Service

[email protected]

I didn't get as good a response from Stefanie.
It was very much ... no longer available tough sh1t.

This is a complete waste of time. I had two orders and both came with no free gifts. I emailed them an was told that the free samples were subject to availability. I am so shocked. With their crazy prices for each csmetic is this the kind of customer service and inventory they manage? If they dont have something in stock how can they promise to sell it to customers. I have returned my order just because of the unsatisfactory customer service. And I will never buy Estee Lauder stuff again. Overpriced stuff not worth a penny

If you want to kick up a fuss then you could quote their T&Cs:


If they listed the items on the order and the order did not state that they are subject to conditions and may not be supplied then as I see it, they form part of the contract. A contract which they entered into when they dispatched the order (at least the paid part). Therefore unless you agree or choose to cancel the contract then they are legally obliged to either fulfill it or to offer reasonable remedy to the breach they have made. It is their responsibility not to enter into contract to supply items if they are subject to stock an cant be fulfilled - either by not taking the order on the website, by contacting you to tell you that they cannot fulfill the order and agreeing the course of action or by simply cancelling the order prior to despatch. To take an order, list the items that form part of that order, enter into a legally binding contract to fulfill the order and then not supply all the items and fail to offer adequate remedy is unacceptable and (if you can be bothered) worth pursuing.

I should add that I have no legal qualification and the above is my unqualified opinion but it seems logical to me...

Its terrible. They're like here's the refund, no harm done... But when I have to give my OH £21 cash on Xmas morning instead of an abundance of makeup (a mascara, lipstick and 7 other samples some full size) and a makeup bag - there is harm done.

The order to me was worth much much more to me (and my OH) than the £21 I have paid out, but it looks like they couldn't really give a monkey's

​yes they said they would send me the missing samples too. but 10 days now and no sign of them. all lies.

Received nothing here either. Annoyed

They said sorry and refunded my payment. So dissapointed with this as was expecting this for Christmas. Never ever buying from Estee Lauder again. Exorbitant prices for silly makeup and horrible customer service

Got my substitute freebies today! Dont know how I got lucky and others didnt - I am sorry for you but at the same time delighted with the response that I got. Those that they promised alternatives to, keep the faith - I was dubious but they came through!

Sumptuous Infinite Daring Mascara
Advanced Night Repair Synchronized Recovery Complex 7ml
Advanced Night Repair Eye 5ml
Modern Muse Le Rouge Mini Spray 7ml
Little Black Primer
Pure Colour Liquid Lip Potion
Gold Companion Bag

That sounds great! :smiley:

As well as my lipstick that I paid for, plus ALL the freebies that are included that I received last week, only today did I received through the post a sample of Advance Night Repair Synchronize Recovery Complex (so I got 2 of them lol).

To anyone that has had negative responses, or received no response to your complaints, hang in there and persevere, if you can be bothered. I did on principle.They finally came through for me with a replacement free gift, no idea when I will get it, mind, but ultimately they are the ones treating customers badly and advertising a gift they didn't send, so if a staff member effectively tells you tough, complain about that too, if necessary, because it isn't on.

They sent me box of assorted products; Estee lauder, Bobbi brown, clinique, smashbox and some others. Looks like they put what they could find in the office into a box. Plus a medium makeup bag.

I'm pleased that they rectified the situation but agree with the pp. Perservere with your emails, and word it well.

Just returned my order as they didn't send me the samples separately as they promised. Another company to add to my "avoid" list

Completely useless. Ordered 30 November. Had to e-mail twice after nothing had arrived a fortnight later. Finally last Friday got told the items must have been "Lost in transit" - which was a lie as Royal Mail's tracking shows they never actually received the items. They offered to send a "replacement"... which has not arrived. And now I will not have these items for XMas, which were meant to form part of a gift.
Not buying from this brand again.

Most of them were like travel sizes, so 50ml, 100ml, and half size mascaras.
But some nice things, some which I have to my mum and the rest I kept. A handful of 5ml perfumes too.