Please go easy might be very useful to those on Three's One Plan (£14/£15/m 2000 min, 5000 text, UNL DATA +UNL HOTSPOT)!
Recently received a letter saying three will be phasing out the One Plan and I need to change it or they'll put me on a 1 gb data for £14/m in January 2016. Called Three to complain as I was offered the One plan @£14 and was told it will stay same after the contract!
SPOKE TO THREE CUSTOMER SERVICE( normal) then was passed to CUSTOMER RELATION TEAM!!!
DEAL OFFERED
£17/month for 12 months
UNL MINUTES
UNL TEXT
ALL YOU CAN EAT DATA
8GB HOTSPOT
And their standards free 0800, free roaming with feel at home, 4g
OR 600 MIN WITH THE ABOVE @£13/month
Felt both deals were decent, in the end went for £17 in case my needs change. VERY IMPORTANT YOU SPEAK TO CUSTOMER RELATIONS! Don't think normal customer service can offer this deal.
I'm still fighting to keep old deal, anyone got any idea please comment below.
Can you give us a phone number to pass on to 3 (they will match the offer).
- k1189466
Top comments
qwerta369
17 Nov 154#10
I got a letter 6 months ago telling me that my two The One Plan @ £15/month SIMs would change to a new plan of my choosing the following month. I called up, as instructed, and chose a plan (£22 for unlimited everything as I recall), but the change never happened. To this day both SIMs are still on The One Plan @ £15, just as they always have been. I'm saying nothing.
harisfrq
18 Nov 153#53
unlimited data is something you will never regret imo, its honestly like a freedom on its own
wow they offered me that @£13. Three isn't what it used to be. They used to offer decent existing customer discount lol it "sucks" hehe their new marketing slogan :disappointed:
bma1445
26 Jan 16#110
Wanted to bump this as I got a letter today. I'm not one of the insane users (if true, which I doubt above), I use between 5-13GB a month varying on how much time I spend on netflix on the train. This must be the final stage of moving people off. My average minute usage is about 180-230ish and I send about 2 texts a month (all iMessage now :P), so not exactly an abuser of the plan.
The letter stated my plan was going up from £15 a month to £30 a month (including a special £3 a month discount). Called and spoke to their options team, was offered silly plans, and was hard sold the "8GB/Unlimited mins" plan at £16 a month. I was told they can offer no discounts on any unlimited data plans at all, so I asked to cancel. Was given the spiel about no other providers offering unlimited data. Asked to cancel, was given spiel about using my phone abroad. Asked to cancel. Given spiel about how I can now get 0800 numbers included (actually a legal requirement now). Asked to cancel, given some crap about paying even after I've used my PAC code. Asked to speak to a manager, no surprise manager was busy.
I hung up and called their regular support line (333 - the 0800 number on the letter goes straight through to their offshore "options" team). Asked to speak to customer relations, and was offered unlimited data, 600 mins for £20 a month, said I wasn't happy and I'd just like to cancel (and also cancel my little £8 a month iPad SIM), and was eventually offered it at £16 a month, which I think is more reasonable.
God it took some effort. The moment I see a 20GB or so (to allow for my higher use months) plan for around the £16-18 mark I'm leaving them. Shouldn't have to put up with so much crap on the phone, and they shouldn't be "automatically opting in" 100% price increases.
probotron to bma1445
26 Jan 16#111
had my letter today too. I've not phoned them yet as I wanted to check out all the options elsewhere first.
I will leave it a couple of days and prepare for battle by the sounds of things.
thanks for sharing, it gives me an idea of what I maybe able to get.
iceboy
4 Jan 16#109
First, spoken to costumer service then i was connected to retention team but they wouldnt offer me anything similar. I mentioned this deal and she said she would get someone to call me back. But that didnt work either. She said they dont offer that deal any longer... ;-( I need to change my plan. Still paying £35 for the One Plan and my contract ends this month.
iceboy
4 Jan 16#107
I called but they wouldn't offer me the deal. How do i go around so that they can offer me the same? They have just given me my PAC code and I've never heard from them since...
Everything2anything to iceboy
4 Jan 16#108
did u speak to their customer relations team. after speaking to normal customer service, request to speak to customer relations.
Everything2anything
4 Jan 16#106
Can any admin move this to discussion section as it's still useful to people please.
gunner786
2 Jan 16#105
Going to phone them.on monday.
Moved to the 8gb plan and got 7 days left and my data is already finished
Everything2anything
3 Dec 15#104
it depends on what the sales person offered u. usually they gave before 2000 three to three or 5000 minutes. With the new plans if it's not unl minutes they still offer three to three minutes eg 600 cross network minutes ➕ three to three minutes usually 5000
This is ongoing until they phase out 1 plan. Follow the instructions if u r 1 plan customer
gunner786
1 Dec 15#101
Webt onto unlimited mins unlimited txts and 8gb data 1 month rolling contract for £16. Wouldnt budge on increasing the data
rimmel
29 Nov 15#99
Comment
Sorry for late reply. No not on the one plan. Contracts expired in 2009 and only few days ago I renewed after finding out about this deal.
rimmel
19 Nov 15#76
Just called up three and got:
Sim 1: unlimited calls, texts and 4gb data for £11.
Sim 2: 600 minutes, unlimited texts and 1gb data for £7 for my dad
First they said no then got put through to cancellation team and told them parents been with them for 10 years. Done it with no arguments. :smiley:
Brabus_Duddy to rimmel
25 Nov 15#98
Are you on the one plan or a normal one? I've been with them since the iPhone 5 launched. Sick of paying loads for the deal which people are paying a lot less.
Everything2anything
24 Nov 15#97
This is not expired! Not sure why someone choose to put is as expired. Should still be available till January if u negotiate well
m45ud
21 Nov 15#91
Got 2 retentions deals @ £11/mth. Thanks all.
james22 to m45ud
24 Nov 15#96
What did you get for £11 month?
andyroochoo
23 Nov 151#95
a one year sub for privateinternetaccess through the play store in january 2015 cost me £26.36.
amkhan
23 Nov 15#94
How much is than VPN costing you though?
amkhan
23 Nov 15#93
Interestingly enough as the porn gig is where they adopt new tech first (traditionally) there is an abundance of 4K porn content out there, and very little else. makes it a tad awkward using it for test footage at home, or at Currys :wink:
davocc
22 Nov 15#92
I had the Three 10gig mobile broadband SIM - they stopped any tethering on it (people it's a mobile broadband sim!!) without telling me at all, it only works for tablet data now and that's useless. I'm desperately looking for a new provider now, Three are two scammy for my blood; any other suggestions? I need good connection quality around London mainly and tethering support in that kind of price bracket.
roundthesoul
21 Nov 15#90
for reference
roundthesoul
21 Nov 15#89
did u get the deal
i called them and they said they need the number who got the deal.
andyroochoo
21 Nov 15#88
thats a interesting point but, no. afraid not
andyroochoo
21 Nov 15#87
It would be impractical to give you a list of what i'm downloading but easily down about 50gig in a day with my hotspot turned out sharing it with my mates in the office.
If you read my previous posts you should already know that ive dumped my landline so there are many devices that connect with it on a daily basis.
bma1445 seems to think that I'm talking crap after making several assumptions based on nothing.
My whole input to this thread is irrelevant to the hotukdeal in question. which is unlimited data and 8gb uk hotspot.
gunner786
21 Nov 151#86
4k porn
andyroochoo
18 Nov 15#65
its just so easy to bypass the throttling and the tethering restriction.
what three have done is stop unlimited tethering for the masses, therefore decreasing the usage for people who had unlimited data and used it frivolously.
i was on the one plan, sent a letter telling me it was being removed january 2015, called the discuss my options and was upgraded to unlimited everything for the same price (£15). my usage remains the same as it was. I now have a 4GB tethering restriction and still tether about 800gb a month. I know many other people at my work that have dumped their landline and do the same thing i do.
power to the people
the_ghost to andyroochoo
18 Nov 15#68
foxi?
bma1445 to andyroochoo
20 Nov 15#83
Why do I get the feeling you're talking crap?
Assuming regular 4G speeds, you'd need to be basically downloading at full speed on your phone around 50% of the time you're awake to achieve that. Which for some reason I don't believe.
What's the most you've used in a month?
amkhan to andyroochoo
20 Nov 15#85
800GB? wtf are you downloading?. I cant even manage that on my fixed line (highspeed broadband too). There are only so many linux "distros" that come out every month/day..
andyroochoo
20 Nov 15#84
I have no idea why you think i am talking crap. only you can answer that
All opinions are welcome, its an open forum after all :-)
Everything2anything
19 Nov 15#82
i think it really depends on who u r talking to doesn't matter what department.
i went through their billing and accounts team (option) not upgrade or cancellation team. I'd say to try again.
gunner786
19 Nov 15#81
I did. Pressed 3 to upgrade/cancel then 2 to cancel. They said they are the customer relations they deal with cancellations
the_ghost
19 Nov 15#80
do you have a weblink with info please
gunner786
19 Nov 15#78
And again. Still nothing. They deny suchba deal even exists
Everything2anything to gunner786
19 Nov 15#79
you need to speak to their customer relations team and explain to them that you are on One Plan
gunner786
19 Nov 15#77
Phoned again. No luck this time just offered me advertised tarrifs
arslan2468
18 Nov 15#54
I'm still on the £12.90 plan 200 minutes 5000 text and unlimited internet, wonder when I'm gonna get my letter?
GeordieAffy2014 to arslan2468
18 Nov 15#55
Same as me. I dont think we will as it isnt a one plan. I believe the one plan is being removed due to the unlinted tethering and we dont have that on our sim only contracts so we should be okay.
andyroochoo to arslan2468
19 Nov 15#75
my experience with three is that only people who use extreme amounts of data will get these letters. A friend of mine is on the one plan at £15 and uses next to nothing, never heard a peep from three.
from your tarriff, it doesnt sound like you are on the one plan to begin with so you wont be getting a 'letter'
avalon50
19 Nov 15#74
I have been with virgin for about 3 years now, and initially I was paying something like £10/month sim only for unlimited texts and around 500 or 600 minutes talk. Then about 2 years ago I found a better deal and rang up for a pac code as I was leaving virgin. Anyway after a lengthy phone call to virgin, I finally got unlimited minutes, unlimited voice calls and 1Gb data, which I hardly use, all for £6.40 a month.
I know I'll never get a better deal than that yet, so I'll be sticking with Virgin for a while longer.
andyroochoo
19 Nov 15#73
nothing too grand i'm afraid. just create a new apn without all the three rubbish in it, for the most part that works. this is for android only, no apple devices or windows phone i'm afraid.
benjaminbristow
19 Nov 15#72
Currently on PAYG using the £20 p/mo bundle (Was recently raised from £15 which sucks). Any chance I'd be able to attempt to get this on SIM only?
bear807
19 Nov 15#71
After some research on the old The one plan, the date phase out is on Apr 16, from what i have read, it might be delay again or so. They will send out letters to a a group of people every now and then in 10000s? I might be wrong.
acronymous
19 Nov 15#70
I asked for this deal earlier... the CS rep on retentions/cancellations etc said there was no such deal... so I asked for PAC code. Looks like goodbye three, been with three since launch yet they offer retention deals to some customers & not others. #Crazy
the_ghost
18 Nov 15#69
foxfi sorry
tygar2
18 Nov 15#67
YES
I ordered a new 1 month rolling 8GB and 600 min sim on Sunday night and it arrived on Tuesday. I activated last night and called them today. Asked them to beat a fictitious offer I had received from EE when I requested my PAC from them. Told them I needed unlimited minutes and at least 4 GB of data and was happy to turn my new rolling contract into a 12 month one if the deal was good. Got passed onto another department and after some negotiations I was offered the following;
4GB and unlimited calls - £12/month (12 month contract)
8GB and unlimited calls - £18/month (1 month rolling)
I took the 8GB option as it gives me room to negotiate further after trying it for size.
So new customers can also benefit from these deals if you are nice to them I guess.
the_ghost
18 Nov 15#66
does this also apply to one plan on monthly rolling sim only or is it just the 12 month contracts cause I have heard nothing. I kept the original mecury one 2 one contract for 5 years after they tried to cancel that but just did not respond to them until one day my service just failed lol
andyroochoo
18 Nov 15#64
you need to reset the apn in the phone to the one not invoked by android.
three detect tethering via a routing table in kitkat. three dont care about sites visited, user agent strings or anything else. you can bypass the throttling of traffic sense after 3pm simply by using a vpn.
i have managed to get unlimited tethering in android 5.0 on a nexus 6 but this was intermittent. Note 4 will stay on kitkat for the forseeable future
andyroochoo
18 Nov 15#63
its just so easy to bypass the throttling and the tethering restriction.
what three have done is stop unlimited tethering for the masses, therefore decreasing the usage for people who had unlimited data and used it frivolously.
i was on the one plan, sent a letters telling me it was being removed january 2015, called the discuss my options and was upgraded to unlimited everything for the same price (£15). my usage remains the same as it was. I now have a 4GB tethering restriction and still tether about 800gb a month. I know many other people at my work that have dumped their landline and do the same thing i do.
power to the people
jnm21
18 Nov 15#62
I think nuance is going to be my word of the day! :smiley: There are actually 2 nuances; does the OS of the tethered device come into play (i.e. can't detect Android device tethered to Android phone)?* Also does the phone being a sim free (non-three branded) one make a difference? Could be useful for someone with an Android phone & tablet.
* I had heard this before & managed to tether my phone to my wife's while in a feel like home country (very briefly) a few years ago.
adamkhan
18 Nov 15#32
Three (3) are not allowed to remove you from a contract without your permission. If you choose to do nothing, there is a risk that you'll one day find yourself on a package that is different to what you signed up to. If and when you receive the letter, you should write a complaint letter (including the words "watchdog" and "ombudsman" and thank you but NO THANK YOU - I DO NOT GIVE YOU PERMISSION TO REMOVE ME FROM AN AGREEMENT WITH YOU WITHOUT COMPENSATION" You'll notice that they will do nothing and you'll remain as you are.
The moment you call them up, it is as if you are willing to negotiate a deal other than what you currently have, therefore, this I guess in their legal terms is accepting 'to move' to a new deal.
A complaint letter is seen more serious and damaging (as it needs to be recorded by the company legally) than trying to argue with a Chap in Delhi, who's wearing flip flops to a air conditioned office, has a cup of tea on the table next to his keyboard along with his feet on either side.
Don't call them, write to them.
banton1 to adamkhan
18 Nov 152#34
I like the visual but also agree. At no stage can a contract be void in my opinion on small print that disagrees with the original sale points of the contract. They, again, in my opinion, would have to make you aware at the point of sale that they could lets say, just cut off your services and send you a mouldy potato in place of said services and you are still forced to pay the contract term or outside of the term, abandon it.
With all that said, 3 have said nothing to me and I am still running full blown one plan. I don't intend on letting the contract slip as when our house net goes down, and it does, thanks virgin, I then have to support upto 7 devices with tethering.
What people need to realise is the whole thing was ruined by people who totally abused the system and the fact that the industry isn't ready to provide what they offered. Why they offered it is obvious... they KNEW they couldn't provide it.
The service itself on 4G (good connection, granted) is faster than landline broadband in the most part and those guys and gals who download illegal films 247 for personal or selling use were the main reason the industry had to fold up the deal. Running p2p software killed it.
Now while the p2p users killed it, the industry itself is still really to blame. They did this to open doors and get more people interested, make more money, knowing they could max out the data network, **** everyone off and then enforce limits backed by Ofcom most likely in an effort to give users back some service.
Essentially, the industry sucks way to much profit and invests very little. It is also, combined with the wifi world, a complete money driven mess trying it's best to offer the bells and whistles as little as possible, for as much money as possible.
Please, don't for one minute think, just because you had good service most of the time and because they smiled at you or spoke nicely on the phone, think they care. They simply don't.
I am quietly waiting for them to change my contract at which point they will find the money no longer works and if they pursue it or attach bad credit ratings, meet with content court action.
You have to realise when you mess up, they will take your kids toys. Every bleeping time.
andreasuk to adamkhan
18 Nov 15#47
Thanks for the advice. Sounds like a good idea.
Everything2anything to adamkhan
18 Nov 15#61
Hi, under their section 4 of T&C they can change it after contract terms over.
ShoelaceExpress
18 Nov 15#60
I was with Three for about 8 years until just under a year ago, no matter what my speeds were always throttled to at HIGHEST a couple hundred kilaBITS per second. Even in 4G areas it blatantly didn't make use of the potential speeds.
I would love to still be with them but I've no reason to believe I won't be subject to ridiculous throttling, I'd rather get the same sub-par network speed from another provider that doesn't claim to provide good speeds for cheaper.
chriss5471
18 Nov 15#59
I'm still on it and I haven't seen my speeds throttled or any restrictions to be honest and i'm pretty hot at monitoring those types of things!
sdduk2
18 Nov 15#58
You are right the end for all One Plan is March so anyone on the one plan could last up to march and that's why a lot of one plan customers haven't seen a letter yet but you will in the coming months.
There no way out of it because Three have given plenty of warning all over the internet on forums and if you google The One Plan you will see that it's being finished.
One of the reasons is they shoot their self in the foot by giving unlimited Tethering at the time you never had proper video streaming and people using 100gb data Plus a month so you got some people abuse it and using it like broadband to of which is was not meant for.
Crashcox1
18 Nov 15#57
Just use a vpn to tether
tomstock2015
18 Nov 15#33
Can anyone advise I'm looking to join three so if I was to join on the £27 a month price plan and then called up to say I changed my mind would they offer it to me for £17? Thanks
sdduk2 to tomstock2015
18 Nov 15#56
No
harisfrq
18 Nov 153#53
unlimited data is something you will never regret imo, its honestly like a freedom on its own
samsharp99
18 Nov 15#52
I've seen a couple of times about Three removing their One Plan...I'm still on my 1 Month Sim Only plan - I pay £18 for 2000 minutes, 5000 texts and AYCE data (which seems to include tethering).
gunner786
18 Nov 15#51
They offered me unl min unl text and 4gb datafor £14. Turned it down
disgraceUK
18 Nov 15#50
Everything on the sim is tracked by 3, anything you tether will eat away at the 4GB allowance. Be it a 3 phone, simless tablet, Playstation, whatever.
doncoop
18 Nov 151#49
The problem is they are not removing you from a contract.
They are moving people who are out of contract and therefore staying on the old one plan on a monthly basis.
They are quite within their rights to do this as this plan is not available and they are ceasing all customers not in a binding term contract.
Sadly you will not get to keep unlimited hotspot.
Just negotiate the best deal you can
bma1445
18 Nov 15#48
£17 aint too bad, if I get offered the same when I eventually get the letter, I'll be happy.
Currently paying £14 for 2000 mins, 5000 texts, 5000 3-3 mins, and unlimited data, with the free roaming, it's been a bargain for ages now.
AndyRoyd
18 Nov 151#46
Not sure if you picked-up on the nuance of the Q, or maybe I missed the Q, but anyway: is a non-3-branded device's use of the 4GB tethering allowance capable of being identified/monitored by 3, or is that tethered data in a non-3 device interpreted as being within the general AYCE data allowance? Thanks.
gunner786
18 Nov 15#35
Still on 1 plan will phone them.tmrow
wolvesinwales to gunner786
18 Nov 152#45
Why would you phone them? That would be asking for trouble, if they haven't been in touch with you just stay on the one plan. As others have said I have two one plan contracts with them and have heard nothing.
soled74
18 Nov 15#44
may be they changed their mind.
adam2116
18 Nov 15#43
hot for £13
megaman666
18 Nov 15#42
this isn't rly a deal.. cold
jnm21
18 Nov 15#39
Slightly off topic, but not too far; recently bought the £17 SIM with u/l data inc 4GB tethering - on my3 it tracks the 4GB - anyone tested if using the SIM in an Android phone not provided by 3 (this can make a big difference) and tethering an Android device uses up that 4GB? If not, happy days! :smiley:
disgraceUK to jnm21
18 Nov 15#41
Doesn't matter what device you put the sim in, if you tether other devices to it, it will use up the data.
EMM386
18 Nov 15#40
people can also use p2p on Android devices which they can do on current ayce data accounts
so removing the one plan and tethering doesn't fix that
DarrylJohn
18 Nov 15#38
I'm on unlimited minutes/texts and 8gb data (all can be used in hotspot). £15 on a rolling. I'd pay an extra £2 for unlimited data too... (Although I've only went over 8gb of usage in 14 month so 8gb seems perfect for me.
shane2010
18 Nov 15#37
Been paying £15 for unlimited everything now for 2 years sim only
AndyRoyd
18 Nov 15#36
3's current and historic KFI and TrafficSense shows p2p/filesharing is heavily throttled to prevent such abuse.
sharonpaton2
18 Nov 15#31
id like to pay less tho for the same deal .
andreasuk
18 Nov 15#30
same here.
me and my girlfr been on the one plan for years.
no letters from three to this date
I will think about it when it arrives if it arrives.
heard this story too many times before
sharonpaton2
18 Nov 15#29
i pay £25 for the one plan monthly contract sim only. £17 looks good.
chriss5471
17 Nov 15#2
Three are phasing the One plan out and have been for a while so you have no hope at all of retaining U/L Hotspot as part of it now unfortunately. Best you can do is try and use it to get a cheaper deal.
Everything2anything to chriss5471
17 Nov 15#3
Thanks they said £17 was the cheapest for Unl data n min
DennisG to chriss5471
18 Nov 15#28
many have already lost it, i still have it
but am so restricted!!! suffering from almighty throttling that i will happily sacrifice my one plan for something like this
if only i knew that they'd give useful 4G speeds to subscribers (the fact that I doubt they will choose to/be able to deliver prevents me from doing so)
shortguy4u
17 Nov 15#25
I got 2 one plans for couple years and not had a letter. When did it day that it is phasing out from?
JustLikeArkwright to shortguy4u
18 Nov 151#27
Had mine for a similar time and no sign of anything.
Boxrick
18 Nov 15#26
I had a heated discussion with someone from the retention team around 3 weeks ago when I was thrown off my One plan deal, this lasted over an hour.
Ultimately I ended up with the £13 plan offered here for £17 since I was reasonably happy with Three. However I am not impressed they are now offering this when the guy I spoke to ( and further spoke to other people when I called back ) could no way, in any shape or form do anything for me of the sort.
Picard123
17 Nov 152#24
Phone deals used to be great until the companies starting merging with each other and began setting bottom line price *cough* fixed prices.
Been one the One Plan for years, though I haven't received any letter as yet.
Yes, its not the same deal. This one is better with unlimited minutes wheres the other one is only 200 minutes. And you dont have to hassle with Quidco.
Are they allowed to do this? When I signed up I was told that my plan wouldn't change even after the contract period was up.
Tried googling it but getting mixed messages.
Thanks
Everything2anything to zyany
17 Nov 15#18
yep says on their t&c section 4 they can but they don't mention this on the phone. guess you can dispute it to ofcom or court which is long winding
AndyRoyd to zyany
17 Nov 151#20
Without making too much of a sweeping statement: a provider can change the services offered whenever it chooses, however when doing so it is obliged to give the customer an option to decline to continue with the agreement without penalty. Can sometimes work in the customers' favour where an unexpected price rise or other detrimental change in t&c means the customer can terminate the contract early without penalty having enjoyed the introductory discounts / incentives, and then benefit from another provider's introductory discounts / incentives that would have not otherwise been available until the original contract lapsed.
this a all you cam eat data plan with 8gb hotspot it's not the same. other one is 4gb data
suraiya84
17 Nov 152#6
had the same.... said sod 3 and went with virgin instead....
AndyRoyd to suraiya84
17 Nov 15#16
Fair enough, although current VM deals' t&c exclude tethering and have limited data, so in no way comparable to 1P.
Moved to VM myself a while ago, managed to secure unlim everything @ £7/m inc unlim data but IAW t&c speed is throttled when 3.5GB monthly FUP threshold is exceeded.
stevehaley
17 Nov 151#7
Just got offered 8gb and unlimited for £17 or 4gb unlimited for £12 went through retention and got 4gb for £11. Definitely worth going to retentions
Everything2anything to stevehaley
17 Nov 15#15
hi is that 4gb data or 4gb Hotspot on top of all u can eat Data?
Gaz_Oafc
17 Nov 15#11
Is this retention offer exclusive to the people getting kicked off the one plan as I'm on the 600mins deal mentioned and spoke to retentions the other day and was offered nothing.
Everything2anything to Gaz_Oafc
17 Nov 15#14
I think it's for the One plan only as there's a lot of complaints
james22
17 Nov 15#4
Waiting for my letter - I'm on £14 One Plan too. On another hukds three thread it was mentioned that another member was offered the £17 ayce deal for £12. It might be worth asking retentions. I'd be interested to know what your final deal is. Thanks for posting.
Everything2anything to james22
17 Nov 15#13
Hi I went for the £17 but by the looks of peoples comment I can see there's better deals being offered
qwerta369
17 Nov 154#10
I got a letter 6 months ago telling me that my two The One Plan @ £15/month SIMs would change to a new plan of my choosing the following month. I called up, as instructed, and chose a plan (£22 for unlimited everything as I recall), but the change never happened. To this day both SIMs are still on The One Plan @ £15, just as they always have been. I'm saying nothing.
mr321 to qwerta369
17 Nov 15#12
Same as mate...
icap211
17 Nov 15#8
who else would offer a comparable unlimited everything deal - have been with three for years mainly due to the free 3-3 calls which are now going anyway - Thanks in advance
DonkeyKonk
17 Nov 152#5
Voted hot for deal, but Three are really starting to change a lot nowadays, their new phone and upgrade contracts are ridiculous.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
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Opening post
Recently received a letter saying three will be phasing out the One Plan and I need to change it or they'll put me on a 1 gb data for £14/m in January 2016. Called Three to complain as I was offered the One plan @£14 and was told it will stay same after the contract!
SPOKE TO THREE CUSTOMER SERVICE( normal) then was passed to CUSTOMER RELATION TEAM!!!
DEAL OFFERED
£17/month for 12 months
UNL MINUTES
UNL TEXT
ALL YOU CAN EAT DATA
8GB HOTSPOT
And their standards free 0800, free roaming with feel at home, 4g
OR 600 MIN WITH THE ABOVE @£13/month
Felt both deals were decent, in the end went for £17 in case my needs change. VERY IMPORTANT YOU SPEAK TO CUSTOMER RELATIONS! Don't think normal customer service can offer this deal.
I'm still fighting to keep old deal, anyone got any idea please comment below.
Can you give us a phone number to pass on to 3 (they will match the offer).
- k1189466
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http://www.dailymail.co.uk/news/article-3422375/Mobile-phone-users-fury-Three-doubles-cost-bills-hundreds-thousands-longest-serving-customers-15-30-month.html
The letter stated my plan was going up from £15 a month to £30 a month (including a special £3 a month discount). Called and spoke to their options team, was offered silly plans, and was hard sold the "8GB/Unlimited mins" plan at £16 a month. I was told they can offer no discounts on any unlimited data plans at all, so I asked to cancel. Was given the spiel about no other providers offering unlimited data. Asked to cancel, was given spiel about using my phone abroad. Asked to cancel. Given spiel about how I can now get 0800 numbers included (actually a legal requirement now). Asked to cancel, given some crap about paying even after I've used my PAC code. Asked to speak to a manager, no surprise manager was busy.
I hung up and called their regular support line (333 - the 0800 number on the letter goes straight through to their offshore "options" team). Asked to speak to customer relations, and was offered unlimited data, 600 mins for £20 a month, said I wasn't happy and I'd just like to cancel (and also cancel my little £8 a month iPad SIM), and was eventually offered it at £16 a month, which I think is more reasonable.
God it took some effort. The moment I see a 20GB or so (to allow for my higher use months) plan for around the £16-18 mark I'm leaving them. Shouldn't have to put up with so much crap on the phone, and they shouldn't be "automatically opting in" 100% price increases.
I will leave it a couple of days and prepare for battle by the sounds of things.
thanks for sharing, it gives me an idea of what I maybe able to get.
Moved to the 8gb plan and got 7 days left and my data is already finished
Sorry for late reply. No not on the one plan. Contracts expired in 2009 and only few days ago I renewed after finding out about this deal.
Sim 1: unlimited calls, texts and 4gb data for £11.
Sim 2: 600 minutes, unlimited texts and 1gb data for £7 for my dad
First they said no then got put through to cancellation team and told them parents been with them for 10 years. Done it with no arguments. :smiley:
i called them and they said they need the number who got the deal.
If you read my previous posts you should already know that ive dumped my landline so there are many devices that connect with it on a daily basis.
bma1445 seems to think that I'm talking crap after making several assumptions based on nothing.
My whole input to this thread is irrelevant to the hotukdeal in question. which is unlimited data and 8gb uk hotspot.
what three have done is stop unlimited tethering for the masses, therefore decreasing the usage for people who had unlimited data and used it frivolously.
i was on the one plan, sent a letter telling me it was being removed january 2015, called the discuss my options and was upgraded to unlimited everything for the same price (£15). my usage remains the same as it was. I now have a 4GB tethering restriction and still tether about 800gb a month. I know many other people at my work that have dumped their landline and do the same thing i do.
power to the people
Assuming regular 4G speeds, you'd need to be basically downloading at full speed on your phone around 50% of the time you're awake to achieve that. Which for some reason I don't believe.
What's the most you've used in a month?
All opinions are welcome, its an open forum after all :-)
i went through their billing and accounts team (option) not upgrade or cancellation team. I'd say to try again.
from your tarriff, it doesnt sound like you are on the one plan to begin with so you wont be getting a 'letter'
I know I'll never get a better deal than that yet, so I'll be sticking with Virgin for a while longer.
I ordered a new 1 month rolling 8GB and 600 min sim on Sunday night and it arrived on Tuesday. I activated last night and called them today. Asked them to beat a fictitious offer I had received from EE when I requested my PAC from them. Told them I needed unlimited minutes and at least 4 GB of data and was happy to turn my new rolling contract into a 12 month one if the deal was good. Got passed onto another department and after some negotiations I was offered the following;
4GB and unlimited calls - £12/month (12 month contract)
8GB and unlimited calls - £18/month (1 month rolling)
I took the 8GB option as it gives me room to negotiate further after trying it for size.
So new customers can also benefit from these deals if you are nice to them I guess.
three detect tethering via a routing table in kitkat. three dont care about sites visited, user agent strings or anything else. you can bypass the throttling of traffic sense after 3pm simply by using a vpn.
i have managed to get unlimited tethering in android 5.0 on a nexus 6 but this was intermittent. Note 4 will stay on kitkat for the forseeable future
what three have done is stop unlimited tethering for the masses, therefore decreasing the usage for people who had unlimited data and used it frivolously.
i was on the one plan, sent a letters telling me it was being removed january 2015, called the discuss my options and was upgraded to unlimited everything for the same price (£15). my usage remains the same as it was. I now have a 4GB tethering restriction and still tether about 800gb a month. I know many other people at my work that have dumped their landline and do the same thing i do.
power to the people
* I had heard this before & managed to tether my phone to my wife's while in a feel like home country (very briefly) a few years ago.
The moment you call them up, it is as if you are willing to negotiate a deal other than what you currently have, therefore, this I guess in their legal terms is accepting 'to move' to a new deal.
A complaint letter is seen more serious and damaging (as it needs to be recorded by the company legally) than trying to argue with a Chap in Delhi, who's wearing flip flops to a air conditioned office, has a cup of tea on the table next to his keyboard along with his feet on either side.
Don't call them, write to them.
With all that said, 3 have said nothing to me and I am still running full blown one plan. I don't intend on letting the contract slip as when our house net goes down, and it does, thanks virgin, I then have to support upto 7 devices with tethering.
What people need to realise is the whole thing was ruined by people who totally abused the system and the fact that the industry isn't ready to provide what they offered. Why they offered it is obvious... they KNEW they couldn't provide it.
The service itself on 4G (good connection, granted) is faster than landline broadband in the most part and those guys and gals who download illegal films 247 for personal or selling use were the main reason the industry had to fold up the deal. Running p2p software killed it.
Now while the p2p users killed it, the industry itself is still really to blame. They did this to open doors and get more people interested, make more money, knowing they could max out the data network, **** everyone off and then enforce limits backed by Ofcom most likely in an effort to give users back some service.
Essentially, the industry sucks way to much profit and invests very little. It is also, combined with the wifi world, a complete money driven mess trying it's best to offer the bells and whistles as little as possible, for as much money as possible.
Please, don't for one minute think, just because you had good service most of the time and because they smiled at you or spoke nicely on the phone, think they care. They simply don't.
I am quietly waiting for them to change my contract at which point they will find the money no longer works and if they pursue it or attach bad credit ratings, meet with content court action.
You have to realise when you mess up, they will take your kids toys. Every bleeping time.
I would love to still be with them but I've no reason to believe I won't be subject to ridiculous throttling, I'd rather get the same sub-par network speed from another provider that doesn't claim to provide good speeds for cheaper.
There no way out of it because Three have given plenty of warning all over the internet on forums and if you google The One Plan you will see that it's being finished.
One of the reasons is they shoot their self in the foot by giving unlimited Tethering at the time you never had proper video streaming and people using 100gb data Plus a month so you got some people abuse it and using it like broadband to of which is was not meant for.
They are moving people who are out of contract and therefore staying on the old one plan on a monthly basis.
They are quite within their rights to do this as this plan is not available and they are ceasing all customers not in a binding term contract.
Sadly you will not get to keep unlimited hotspot.
Just negotiate the best deal you can
Currently paying £14 for 2000 mins, 5000 texts, 5000 3-3 mins, and unlimited data, with the free roaming, it's been a bargain for ages now.
so removing the one plan and tethering doesn't fix that
me and my girlfr been on the one plan for years.
no letters from three to this date
I will think about it when it arrives if it arrives.
heard this story too many times before
but am so restricted!!! suffering from almighty throttling that i will happily sacrifice my one plan for something like this
if only i knew that they'd give useful 4G speeds to subscribers (the fact that I doubt they will choose to/be able to deliver prevents me from doing so)
Ultimately I ended up with the £13 plan offered here for £17 since I was reasonably happy with Three. However I am not impressed they are now offering this when the guy I spoke to ( and further spoke to other people when I called back ) could no way, in any shape or form do anything for me of the sort.
Been one the One Plan for years, though I haven't received any letter as yet.
It's been on the cards for a while:
http://www.ispreview.co.uk/index.php/2014/11/existing-three-uk-customers-wave-goodbye-unlimited-tethering.html
http://forums.digitalspy.co.uk/showthread.php?t=2022847
Tried googling it but getting mixed messages.
Thanks
http://www.hotukdeals.com/deals/three-upgrade-simo-plan-4gb-unlimited-mins-unlimited-text-for-12-upgrade-retention-2323369
Moved to VM myself a while ago, managed to secure unlim everything @ £7/m inc unlim data but IAW t&c speed is throttled when 3.5GB monthly FUP threshold is exceeded.