Love the whole issue with warranty etc.

Use this for 6 year guarantee in uk

http://www.apple.com/uk/legal/statutory-warranty/

Fill in the form with the agent in store and fixed every time. Used it on my iMac recently that was 4 years old. This only works on products purchased direct from apple

TBH Applecare is available for £20 on ebay, so I would personally do that route as you can get a much better deal on the Ipads, if you really want that 3 year warranty

No more beer for you!

Buy Apple only with extended warranty, ideally from Apple, otherwise reputable dealers like John Lewis. Avoid "deals" from random online retailers who don't understand their obligations as sellers.

I'll not be buying Apple again (yes, I was a fanboy). Having just experienced my iPhone 5S die 13 months into a 24 month contract, I was told by Apple to go away. I bought online from buymobiles.net. Yeah, avoid them too.

I am looking for an iPad with more than 16gb, thanks for the heads up, normally deal with the Apple Store but I'll check this out, my 64gb iPad 1 is still going strong even though it's on iOS 5, my daughter uses it now, not sure why some people have issues with the stores, I've only ever found them helpful beyond, my iPhone 4s was sorted with a software fault this year even though I've had it for nearly 3 yrs, I bought an old MacBook from 2006 with a faulty power adapter and cracked lower case, they replaced it free of charge, so for me it's a no brainier to stick with em!

Offer extended

I've really looked into this with the macrumors website and other sites.
This 'proving fault existed within first six months of purchase' worries me. In fact I think that unless there was a official 'recall', then the cost for a specialist, time & hastle makes me question your view.....with respect.

EXPIRE OOS @ that price

In a nut shell yes

One thing I forgot to add, this is only for items bought direct from Apple and its stores

Got to love the haters. If you read up on it Apple was taken to court by trading standards and forced to change its policy. If you don't believe me read the page and go in and ask apple what it means.
At no point in the page does it say the 6 month rule. Also the law recently changed to give use consumers more power. The problem generally is when people go in demanding and being an ass you will get nout. Having worked In retail management for 20 years I know what I'm talking about. But like I said go ask your self.
I've benefited from it and so can you.

thats excellent you must have come across well too.

I think how you word the discussion. The person you speak to and often the day of week can have an effect on this sort of thing.
The beauty of being in store is apple want to avoid _at all costs_ a customer 'creating a scene' because it would be dreadful PR as the stores are always busy. Where as on the phone, they can just 'fob us off'.

cheers

Hard drive and graphics card went, did it instore agent took all my details and took it off me straight away. When we started the whole conversation he said its out of warranty are you doing a statory warranty claim

Bought one at the start of the month due to 3 yr guarantee, also bought accidental damage £49!

Hi, Thanks for your reply. The support (lack of more like) was via phone. Initially via live-chat. They were far from helpful. Shocked by the service provided tbh. Exceptionally loyal to them too. Don't live anywhere near a store unfortunately.

I'd hazard a guess and say that was over the phone.

In store I've found them much more helpful. But not everyone lives near their stores. I'm 30 miles from one.

Was it phone support or apple 'genius'?

Good luck with getting anywhere whilst quoting SOGA. Like their products but their post sales service on a very little used iPad (under 2-Yrs old) was abysmal. Basically did not want to know unless a £29.00 (approx) fee was paid along with repair charges as applicable. SOGA was referenced to but still they were insistent on charging the above fees. Asked for issue to be escalated and was not.

I have purchased a iPad mini 3 from John Lewis previously with 3 years warranty. Speakers stopped working for an unknown reason so I took it to the store. JL replaced it there and then.

Costco does better price iPad 3 64gb for £337 silver at Leicester store. 2 years warranty. You can extend warranty to 5 years if you contact Costco customer service for cost. John Lewis don't cover dead pixel if it occurs and voids warranty check terms. Costco also do iPad mini 4 for £390 64gb not sure which colour it was and also do iPad Air 2 price not sure of but huge discount compare to Apple Store.

Friday 16th October, JLS began offering 3 year guarantee until 4th November.
So I bought an iPad, but they messed up their system so guarantee I was sent by eMail only stated 2 years. Customer Services were useless and told me that they would reply to my complaint in 2 days. They didn't seem to understand that this was a serious issue !

But just to be totally clear here it is an _additional_ 2 year guarantee.

An ipad may fail in the first year (I think the stats say year one is most likely year for this reliable device) if so take it to the apple store, if one is nearby, they'll give you a new one!!

From 365 to 1,095 days then go back to JLP with it.

ps
look out for 'dead pixels' and 'back light bleeding' again not a problem anymore but check within a few days of purchase.

A 3 year gaurantee is brilliant, especially if its free and with arguably UKs most respected retailer.

First 365 is covered by apple anyway so device will probably get swapped out by apple.

('applecare' only covers days 366 to 730 and costs.)

JLP with this deal covers days 366 to 1,095 FREE !!

Thats 17,520 hours _extra_ FREE 'peace of mind' cover!!

I'm sorry why are we even discussing this? if you want an ipad its a brilliant offer, go to JLP, thanks again OP.

"Yes I know it' s Apple <<<<<<<<<<<< really ???

but some( millions and millions ) people do seem to like iPads, and a 3 year guarantee is good.

it just some poor / tight people on hotukdeal prefer something cheaper"

Blooming typical. Bought an iPad mini 2 from them just over 2 week ago

My iPad retina died just outside the 2 year JL warranty. Neither JL or Apple were interested in the slightest. Apple store confirmed that the iPad was broken but wouldn't do anything else except sell me a "remanufactured unit". No thanks. Won't buy Apple again

AppleCare Ian just warranty you get phone support which is brilliant. AppleCare also does swap out need warranty where they deliver you a new phone and collect your old one so you are not without.

I only buy apple products now because the support is so fantastic.

The 6 year warranty is rubbish.

Just ask Apple about the year 2100 guarantee, And tell them Christopher Jesusiam recommended it.

yes its a strange one, and you'd probably get two JLP partners give you different information.

The website does say 90 days you are right. However it does also say and I quote:

''
• It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused''

It could be argued that in 2 months time your ipad if returned due to being unwanted wouldn't qualify due to the above JLP quote. ie its been used.

I get the feeling (and had good personal experience with this) that even if its used and within 28 days there is no quibble.

Where as if you go into the 28 day plus territory then they may quote you the statement above, which wouldn't be what you'd want to hear.

I personally would always have the 28 day return in my mind from JLP with a view that even if it has been used (like your ipad) then they wont question you.

It is also worth noting that they will mention if passwords have been entered on the ipad (if you are going to return it) tell them you have restored it to 'factory settings'. Which I'm sure you'd do anyway.

I'm not an expert on this but I dont want you to get in a 'misunderstanding' with them.

I hope this helps.

Just checked on JL website and it's 90 days, not 30 !
"If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of purchase"

Yes :smiley:

Free is good. Can't see it ever needing to be used. That's why they are offering it at the end of the day.

Stormfront has a better deal in my opinion. They sell the 3 year guarantee all year round with their products and are affiliated with apple so normally just swap iPad out for new one through apple. No hassle and quick turn around times! Worth thinking about!

TBH Applecare is available for £20 on ebay, so I would personally do that route as you can get a much better deal on the Ipads, if you really want that 3 year warranty

Statutory means legal minimum. ALL UK RETAILERS have a six year minimum warrant by law. BUT, after 6 months and upto 6 years you may have to prove the fault developed within the first 6 months from purchese. Very hard to prove. The only reason apple might be happy to help out is because of having a normally great customer service.

yes definitely take it back and explain. They should just give you an extra year without swapping it. If your happy with the one you have it would make sense for them to just add a third year rather than swap it. You have 28 days no quibble so no rush either. I think Nerval said 30 but they probably wouldn't even hold you to that their such a good company.

Oh cool. Thanks for that, no harm in asking for an extra years warranty

I'm sorry about your iphone 5C A1 Comms Limited or apple should sort this out for you.

I have always found apple to be great especially in store.

Have you spoken on the phone to apple and been fobbed off? or have you got a local apple store nearby?

I find the stores far more helpful.

Also have you written a letter to A1 Comms Limited owner Paul Sissons? If he owns a 100m plus turnover company he will certainly know all about the importance of customer satisfaction, that I'm certain.

But I would book an appointment with a local apple store (if possible) and speak to the manager.

Technically you are covered up to 6 years for defects arising from manufacture etc. Sales of goods,act gives you that.

But in reality, to avoid hassle, try get a reputable warranty in the first place. Or buy extended. Smart phone, smart watches, new tablets etc.. they are getting more complex with more to go wrong. Apple only give their phones 1 year manufacturer warranty, Microsoft 2 years and not sure about Samsung. Had I purchased from a network, I suspect they would have dealt with my claim (the screen backlight failed two weeks after 1year warranty "expired") within my 24 month contract. As I purchased from some fly by night jokers with a flashy website (buymobiles.net), I have to fight my way. Never again. I'll only buy from reputable dealers or ideally from manufacturer. Apple not so sure, I like my iPad, I like their products, but I can't actually do any work apart from looking busy writing emails. I have my eye on a Surface Pro to actually be productive on the road... "Work like a boss anywhere"

Yes, I currently have a Section 75 claim pending with my credit card company. Failing that, I'll just proceed with a small claim. Buymobiles will fold either way, it will cost them more than the claim. Sales of goods act is ok when sellers actually understand their obligations.

No brainier best place to buy an apple product from

d2cracker - "Love the whole issue with warranty etc.
Use this for 6 year guarantee in uk http://www.apple.com/uk/legal/statutory-warranty
Fill in the form with the agent in store and fixed every time. Used it on my iMac recently that was 4 years old. This only works on products purchased direct from apple"

Do you know, d2cracker, if the seller, Apple, would have to pay the postage costs to return an item to them within the 6 year period?

Depends if they offer additional cover. The fit for purpose under finance rule has got my out of warranty second hand car fixed because it was bought on finance.

so I guess these gaurantees they always used to sell with phones are/were a waste of money because you were covered anyway. I always thought they were a scam.

Buy Apple only with extended warranty, ideally from Apple, otherwise reputable dealers like John Lewis. Avoid "deals" from random online retailers who don't understand their obligations as sellers.

I'll not be buying Apple again (yes, I was a fanboy). Having just experienced my iPhone 5S die 13 months into a 24 month contract, I was told by Apple to go away. I bought online from buymobiles.net. Yeah, avoid them too.

fair play, good on you, your 'guardian angel' was certainly with you that day in the apple store, thats for sure.

Nope, just standard warranty

that is all you pay.... so dont worry about him

I very much doubt (even though) it says VAT included that he is UK VAT registered. Please prove me wrong on that, because if VAT _is_ included that is one _amazing_ price.

is that air 2 16 GB?

yes but you must have had applecare+ with that iphone? or some special deal with your service provider surely?

they are singapore models (still 3 pin plug) but warranty is exactly the same, I got one bought apple care for £20, all worked fine

Thanks seems a lot cheaper though

made up for you to get your 4 year old iMac fixed.

I think the thing is JLP should cover the ipad for six years but you have to 'argue the toss' the 3 year no quibble will mean just that.

What broke on your iMac for apple to feel in was 'reasonable' to repair out of warranty free? and did they pay P&P or did you take to apple store & argue your point?
I find the store more helpful for out of warranty repairs than phone support, just my recent experience.

cheers

the guy on Rakuten is always the cheapest

http://www.rakuten.co.uk/shop/pixelelectronics/product/Apple_Ipad_Air_2/?l-id=gb_search_product_3

Had a look round and other than buying from someone i have never heard of 399 is the price anyone found cheeper?

Love the whole issue with warranty etc.

Use this for 6 year guarantee in uk

http://www.apple.com/uk/legal/statutory-warranty/

Fill in the form with the agent in store and fixed every time. Used it on my iMac recently that was 4 years old. This only works on products purchased direct from apple

Just get a price match :smiley:

Very good deal by JLP that covers you peace of mind for three years by probably the most highly regarded retailer in the UK.

Accidental damage cover _not_ included but should be viable on your home content insurance if you have a reasonably low excess.

JLP will try and sell you accident damage cover, at point of sale, so get price for this over the phone from them & check your excess with your insurer and decide if you want the accident damage cover before going in store to pick up you shinny new ipad.

Thank you OP

where isn't approx 'normal price' on apple products?
are you referring to the amazon sellers who aren't VAT registered and based in China?

You're exactly right. You can not stack Applecare. Extends iPads to 2 years. That's all.

Yep or you push with the SOGA either way if it's the same price at most places go with JL save loads of hassle

ahh ok, that makes sense, so one would have to work out if it made fiscal sense to pay the premium for the 3rd year of warranty

I am 99% sure as I tried this before you can only extend Apple care by the extra year not by 2 years

yes, but add another, so 2x £20 so £40.... JL are always top dollar on Apple stuff, so it is not a free warranty, far from it

Take not if you have a warranty problem you need to take it to John Lewis to send away / sort. Not just drop into Apple Store as if it does get swapped via apple the warranty serials will change.