Where did you bring it?

why should it be compeltely free?

EliTom

hopefully this will last longer than ovivo.

If mobiles.co.uk cease trading, how much total redemption cashback will you lose? Compared to:
If FreedomPop cease trading, how much money would you lose?
Clue: one amount is huge; one amount is miniscule.

Including turning the phone on and off, the method Rimi used is quicker than swapping the sims, only takes a few clicks to go through each and transfer the data, probably less than five minutes work in total each month, just a bit of a faff.

Brilliant - thanks

May have been easier to just swap out sims and use the full 200mb in each sim?

Not sure, my old Android 5.1 had an app that managed permissions to do that with. You might find an app on the Play Store that manages and restricts permissions if you need one, possibly this or this. Or people on the forums did find a version of the app that worked without restricting using another sim: link (this is worth the read anyway I think).

It works, I have tried the app recently on a dual sim phone with GiffGaff and Life mobile sims in it. There are a couple of things to do though, the app tries to take over all calls, but in Android 6.0 there is an app permissions screen, turn off the permissions for 'Phone' and 'SMS'. The other thing to do is log onto your Freedompop account online and turn off the 'Incoming Premium Voice Preference' option, this is free and probably enabled on your account, but what it does is when an incoming call comes in, it pings the app over data (wifi/4g/3g) and then sends the call to the sim card over GSM, meaning if the sim isn't in the phone the call goes to voicemail. Turn it off and the incoming call goes over data connection as well.

Thanks - that's really helpful. I'm actually running Android 5.1 - do you happen to know if I will be able to disable to relevant permissions for the Freedompop app so that I can use it alongside my existing SIM?

I know what are you saying.....max you get is 900MB a month.
When the offered free sims with free delivery, I have ordered 8 sims on different names,with pre-paid Visa as payment method and was gifting myself 100MB from each sim; no need to beg on forums. But all this hassle...for people who believes they can have FP as main sim.

It works, I have tried the app recently on a dual sim phone with GiffGaff and Life mobile sims in it. There are a couple of things to do though, the app tries to take over all calls, but in Android 6.0 there is an app permissions screen, turn off the permissions for 'Phone' and 'SMS'. The other thing to do is log onto your Freedompop account online and turn off the 'Incoming Premium Voice Preference' option, this is free and probably enabled on your account, but what it does is when an incoming call comes in, it pings the app over data (wifi/4g/3g) and then sends the call to the sim card over GSM, meaning if the sim isn't in the phone the call goes to voicemail. Turn it off and the incoming call goes over data connection as well.


Yeah that is a good deal and probably the best recommendation for low users to be fair, especially as a single sim for all uses. However the main advantage I see in Freedompop on the data side is that it can be boosted easily, so 200MB on delivery, boost to 400MB with a few minutes work, and then if you need more, you can request on the forums and people send over some spare date, or get additional sims to use as donors and transfer the data, that is a bit of a faff though and if you need much more than 400MB per month it would be far easier to just pay for a data tariff.

additional 1MB cost 1p, same as 1-2-3 PAYGO rates.
You can buy data bundle; 2GB - £15, 5GB - £20, 10GB - £25

I will probably be able to get by with 200Mb - but can't find the costs for additional data bundles. Any idea how much they cost - or is not possible to buy such things on Three's pay as you go packages?

Sure. Here you go:http://www.hotukdeals.com/visit?t=2430990&hukdm=377&d=http%3A%2F%2Fwww.three.co.uk%2FFree_SIM_MBB%2FOrder

Have you got a link to this Three deal? Sounds pretty much perfect for my usage...

Agree.
But for those who need just small data amounts , Three is offering 200MB for FREE each month with added benefit of using it in "Feel at home" countries,plus all benefits of GSM network,plus calls and txts for 3p and 2p...plus no smartphone needed which is good for older persons or to keep as a backup phone...

Thanks for that. Now I'm wondering whether it can be used on a phone that has a SIM from another provider in it. Is anyone making wifi calls using their Freedompop account in a phone that has a Three 3-2-1 PAYG SIM in it?

Not sure what your comment has to do with the comment of mine you quoted, but whatever. You have already made it clear that it is not a deal for you, and if you intend to have a single sim for everything and require it to be a perfect mobile network, then I am in complete agreement to pay for another network. However you have yourself listed a few examples of people who would get on with this, those like myself who primarily use it for data and do not have huge data needs, people who only need to use the phone once in a while. There is a market that this free offer does work for.

I know more than you think mate...
I can make calls without problems and without sim.Also when transferred number,same number still alive on FreedomPop so when I call from Freedompop it shows my number I transferred..they said to write email when transfer complete,so account can be closed completely,but nothing has been done and I don't care anymore.....
This crappy FreedomPop offer might be for some skinflints,people short on money,or for persons who use phone once a month,or for those who use internet only, but not for me.
It is not worth a headache if you have money to pay for real GSM quality and reliability.

I have the free plan and can make calls over wifi, didn't even have the sim in the phone that I used to make the call. Have you checked the app permissions?

I have a Freedompop SIM and have a simple question: is it possible to make calls over wifi if you're not on a premium plan (i.e. if you're on the zero cost plan).
I have never been able to make calls over wifi (i.e. when I don't have a 3G connection), so was wondering if this was just a normal limitation of the free plan.

Just tried out the FreedomPop app again for calls and texts, texting worked fine. Made a call, and it has improved since launch, the other side said there was no echo, we tested for a delay and there was about a 1 second delay between us.

Tested if I could still call and text from my other sim, and the app had killed the ability to call out, until I went into the app permissions screen of Android 6 and switched off the FreedomPop access to Phone and SMS. Switching off SMS gave no error, switching of Phone said that it may no longer act as it should. Tested again and everything was working now. So for now my dual sim phone has three phone numbers.

One more thing I noticed, I put my FreedomPop sim in another handset for the moment to use for data, if someone calls the FP number it rings on the sim card, but if they text it goes to the app. You cannot ring or text from the phone with the sim in outside of the app (as expected). The delay is still there for incoming calls as well, just a little odd that an incoming call goes to the sim card rather than the app. If you switch off the phone with the sim card in or do not have the sim in a handset, then the incoming call goes to voicemail (where the voicemail message gives a different mobile number before asking you to leave a message).

Edit: I think I have just found the reason that incoming calls go to the sim rather than the app, there is a new setting that wasn't there at launch, "Incoming Premium Voice Preference: Enabled", since I am still showing no premium services enabled anywhere else, it seems this is a free option.

Similar to my setup until recently. My recommendation is a dual sim phone, Freedompop set up for data and calls, and Giffgaff as a backup, then other people you know on Giffgaff can call and text you free as well (or choose another network if you know people on that network who benefit from free calling within their network).

However, since I got the £1 per month Life Mobile deal I have swapped out the Freedompop sim for the Life Mobile one, annoyingly the 3G signal coverage on Life Mobile is dreadful, and I am trying to decide what to do going forwards as I want to use the Life Mobile data when possible as it is 4GB per month until December but could do with the excellent Freedompop coverage, and to top that Giffgaff is my main number which everyone I know has and I don't want to migrate that for just a few months use and lose my credit.

I am using it in a dual sim phone and would never rely on it 100% for calls/txts as they are routed over data connection, and therefore I have the second sim as backup which is a standard 2g O2 sim. Seems like you were trying to be too cheap and trying to use it as your main phone! If you try to be too cheap then you need to have a backup plan, in may case dual sim phone!

Agree 100%.

Horses for courses, it really is. I have had mine since launch, but as I have stated numerous times and advised people again and again, I only used it for data, I did send a few texts through the app and make a couple of calls when they launched to test it which ran basically fine and am now planning to put the app on as an additional call/text option as well, but never recommend it as a primary. My experience has been good and I have only paid for the first sim card, been on the free plan since.

1. Never received a call on it as it isn't my primary number, the few texts received arrived fine (as I was having a conversation over text to test it).
2. Not tested enough of the calls, had reasonable quality with a slight echo for the other person at times.
3. My payment info is up to date and has never been asked to be re-entered, it is linked to a valid credit card. I have heard people trying to link to a pre-paid card have had problems though.
4. Not used customer services, but based on comments by users on the official forums they do seem to respond quite reasonably.

You saying avoid at all costs suggests nobody should ever use it, yet all your problems seem linked to using it as your only sim and call plan, yet a large number of us using it as a data plan and non-primary sim have reported fine experiences, I personally get better data signal with FreedomPop than Life Mobile. Everyone needs to consider their own personal needs and decide accordingly.

How long you are with this FPooo???
I know 11 mates,who have one or another problem with them. I had too many...so now left FPoo for good and warn others. I suspect if you don't take any paid option,they do these problems on purpose, as all these who have paid plan runs more or less smoothly.
1. I had many missed calls and texts and finally nobody can contact me-phone just doesn't ring!Firstly on 3/4G only, later on wi-fi too. When I open FP app it shows missed calls/txts, but thats not good for me!
2. Call quality is hit and miss too; one day all is OK, next quality is just crap and I even can't understand what other part is trying to say. 96% of people I call complains about echoes and asks me to redial them as this echoes are very annoying..
3. Every 30 days service just hangs until I have re-entered payment details,even I am on free plan and my payment info is up to date. Nobody can reach me this time and I can't call anybody. Texts sent to me this time just disappears and I never get them.
4. Customer services are non-competent to solve any problem. They just send e-mai with troubleshooting guide which is useless. After that- just email that they didn't heard within 48 hours and case is closed(even I have sent 5 emails this timed clearly told them problem is not solved)
Check this video out. Not sorted until now

I haven't had any problems so far, 200 mins, 200 txt and 200MB 4G data for FREE. What's not to like? Just make sure you switch off payment options!

Avoid this at ALL COSTS!!!!!
or
You regret it later!!!

I doubt you can use it from abroad except over wifi!

No, calls happen over the data connection of the FreedomPop sim card. You don't have a cellular service, only a data service.

So you need to be connected to wifi to make/receive a call?

As it is a VOIP service and calls and texts work via the app over either Wifi or 4G/3G, you can be anywhere in the world and call family in the UK within your call and text allowance and they can call you on your UK mobile number with no additional charge. However, if you are outside the UK and not connected to Wifi, then I do not know if you will be charged for data usage which would be required to make and receive calls as well. If however you went to say Australia or America and got a local sim with data plan for your stay, then you can carry on using the FreedomPop app using the data of that local sim with no additional charges.

Are there roaming charges? I can't find any info on this in the Basic 200 plan.

Only £5.99 now as just checked their website.


Number porting is currently not available: source. I believe they said it will be a chargeable service when it is.

VOIP is voice over IP, as in the audio is sent over the internet rather than a traditional phone line. This means it is sent over wifi when connected to that, or 4G, or 3G in that order and will not work when there is only a GSM signal. Though signal availability if your phone is 4G shouldn't be a problem, and being on the Three network, even 3G coverage is pretty good. The problem with VOIP is that you have to use their app for calls and that there may be a noticeable lag or echo on the call.

Excellent post, thanks

So is it possible to take my current number with me? Also what's this VOIP please?

They have been doing them free with free delivery for a while as well but I think that has stopped and back to £7 now.

The catch has been explained, but basically there are a few caveats.
1. You need to ensure you manually disable the automatic top-up option, and do not sign up to any of the free trials for things like premium calls, and reduce to the basic free package as soon as possible (ie. on delivery or even before just to be safe).
2. Sign up to the forums and join Freedom Friends to boost your 200MB free data up to 400MB.
3. The inclusive calls and texts require the FreedomPop app and work on a VOIP service so call quality is not the greatest, with lag and/or echo possible.
4. They keep your credit card on file and if you ever go over the allowance, they auto-bill it. This shouldn't happen as your account should be restricted first, but there is apparently a delay between usage and it showing on the account.

I have never been billed since the initial charge myself, the 400MB data is 4G (if that matters to you), and I found sufficient and with excellent coverage on the Three network, not sure if that would be enough for Pokémon Go, but there are ways to boost the data further. I have used very little of the calls and texts, but would strongly recommend going for this in a dual sim phone primarily for data and backup calls/texts, with say a GiffGaff or other primary sim for calls with your main number on rather than porting that number over.

What's the catch here Guys? £7 for calls and textsoO

Free Dom pop free voice and text

Which app do you use? "FreedomPop Messaging" or "FreedomPop Free Call and Text", the leaflet with the sim says that for Android to use "FreedomPop Messaging" and for iOS to use "FreedomPop Free Call and Text", but both apps exist on Android and their descriptions seem to suggest the latter is for UK and the first is for US.

The official one from google play store.

Actually I'd prefer if it would over take the dialler as I don't like having to copy the number into the FP app.

Exactly how I was using mine, have you got the latest Google Play version of the app, or the one that apk that was posted on the forums which is I believe the US version? Just wondering as I haven't tried the app yet, but was planning on giving it a shot if it doesn't take over as another calling option.

yes it's great for money savers like me who use it in a dual sim phone. The FP app no longer overtakes the standard phone dialler or messaging so works well in the background.

Calls are so so sometimes but for free you can't complain.

You can get that from the official forums, need to sign up to their forums and then join the 'Freedom Friends' group.

I was only using it for data, but swapped it out for the £1 per month 4GB data Life Mobile plan. However, annoyingly EE don't seem to have invested in any 3G at all (EE only share 3G with MVNOs), I get data signal on Life Mobile in so few areas, mainly city centre only. Freedompop gave me data everywhere.

does anybody still use this sim ?

anyone got a list of "friends" email I can add to get extra data?

Difficult to gauge the workings from that article and who might be at risk (all customers, those who meet certain criteria), however based on the wording of parts of it, this sounds like it would apply to customers who have their Freedompop number as their SMS/phone verification number on their Halifax account only. I won't go into too much detail but I believe from reading that article that anyone who has not put their Freedompop number into their bank account as a contact number should be ok for now.

FREEDOMPOP ACCOUNT HIJACKING FLAWS REMAIN UNPATCHED

Thats worrying...and thats why I never give my credit card details for such companies...

Just cancel your card :wink:

Did you know that if data sim is used I a phone, Three blocks sim within weeks or a month..happened to my mates few times. Be careful . Porting out number from data sim is impossible too. Gone through this hell, so know well.( had very nice number on Three data sim,wanted to keep it as a main number and transfer to another provider but no luck. Ofcom was involved- no luck....)

I have now signed up for the Three 200mb one, but struggling to get FP to cancel the free contract (they still have my card details on file, and I don't trust them!)

Where can I find details of the Free data?

I've a dual SIM phone and use FP for data and SMS.
SMS works well but call suck.
No way ready as my only provided (Sticking to Three PAYG 321) but fine for free
CS try and help but their systems are crap. I had one SIM barf (out of allowances since Feb?!)
But have 4 free SIMs in spare phones love the SMS using WiFi

You won't get better deal for data than FP offers; 200MB free, introduce 20 friends(easy as 1-2-3,just read their forum) - 200MB. Already have 400MB monthly for free. Now,introduce "fake" friends , and every month request from them 100MB,max 500MB can be requested. Now we have 900MB free. Install Android app from their page - 200MB extra. (can do this monthly,I am doing this 4th month in a row)
So all together 1100MB a month for free.
I don't care about calls, as they are rubbish big way, unusable I would say, but data is perfect and 1GB for free is amazing deal from them....

Yep, 200MB free every month, without the need for a top up. Plus calls are 3p per minute and texts 2p. Pretty sure it can be used in Feel at Home countries, too.

What's the deal with the Data Reward sim? Do you need to top up to get the free 200MB per month? (I'm heading off cycling in Scandinavia...and figure it'd be useful to have a couple of these sims available so I don't have to rely totally on McDonald's free WiFi :smiley: )

Porting your main number to FreedomPop is a very silly thing to do.

Outbound calls and inbound calls are just terrible, and have you even tried using their Android app to send a text? It gets badly formatted - if your text is more than a few lines long you can't scroll down to see what you've just typed.

Sorry, but with the Three Data Reward SIMs out now there is simply no reason to use FreedomPop apart from the 200MB free data.

Highly recommend Life Mobile's £5.95 deal via uSwitch, though. Great deal for those who have low usage, those who are skint, or both.

Ah, I see.
Yep, I've never seen a company charge for porting numbers in to a network. Such a strange barrier to put in place as it stops people from wanting to transfer in their main/only number.

I don't as sim is in iPad and works well for internet...
But still I never ever saw any network who charged for port in since porting of numbers began...

Why are you even bothering with FreedomPop given the problems you've had? Surely you can pony up the £5 per month for Life Mobile via USwitch?!

(I know this is a deals website - but surely people value their time when deciding about the merits of a deal?)

Looks like you can port number to FreedomPop now.
But for £9.99 :confused: First time i see you need to pay for this...

regarding going over your data allowance due to the 3 hour time delay

Ive registered a prepaid card that they cannot charge me so would this mean the balance of my account would go negative ?

would they try to chase you for payment ?

Had my account suspended on FP today. 1 day left of the current cycle I've used zero minutes no data and 40 text messages. Called the UK support and was told that the billing team will open at 13:13 UK time. Which sounds odd. It was an offshore operators who said she worked in sales. I did chose the support option when I dialed in.

Notice a lot of folk have reported issues like this moving from one billing period to another. This is a free account so not sure why a billing error would apply - I'm well below any limits.

I seem to get many outages on FP - I'm using Three 321 PAYG SIM as my main SIM no issues. FP is all over the place even their IP only service like the app for "SMS" is flaky, as is their customer support.

I paid £7 for mine, using it for data only for 5 months so far, don't regret anything.

It is but better you AVOID it or regret later..

Is this deal still on after so many months?

Yes kill the FP App its called messenger, select the app from the app draw and stop the app. You then get the stock dialer reinstated. I need to do this to dial out on Three PAYG 123 as FP intercepts outgoing calls. I'd prefere a seperated VOIP and SMS app for FP Vs the all or nothing. I just use it for the free SMS using WiFi.

FreedomPop numbers included.
But avoid FP - it is worst than TPO 20X !!!!

It was only a freebie sim with £10 credit. Wouldn't touch them with my real mobile number.

My point is - not all networks cost the same to call. I'd bet that this Freedom Pop number is one of the "premium" mobile numbers which cost more from certain networks and VOIP providers.As an example,a few years back T-Mobile did not include such numbers in inclusive minutes.

Time to change provider, mate.

Which others? Vectone/Lyca/Delight others, or Voda, O2, EE others? There can be a world of difference depending on which network the person calling you is with.

My crappy TPO sim refused point blank to call a Delight number.

Same as others-no more no less.

How much does it cost to call someone on Freedom Pop? Do they give you one of those funny 07 numbers that are charged as international seeing as it's not a traditional mobile service?

I need some "expert" help
I have found the service excellent. I can make calls via 3/4G and my home broadband with good quality.

However if I want to receive calls the Freedompop Messenger App must be active.
This occasionally get closed by the task manager when memory becomes low.

Is there anyway to make sure it stays active in memory?

Also I use Rebtel for International calls.
It traps International numbers when using normal mobile services but with Freedompop (probably because it is a VoIP service itself) it also tries to dial the International number creating a conflict when dialing from the contact list.
Is there anyway around this?

Thanks for any help

p.s. Tried to register with the forum but only get redirected to an US iPhone advert! Anyone succeeded in registering?

Cheers

All I can say is start a thread on the UK section of the forum. Some people have mentioned that before and got in that way.

I tried to join the group, they approved me but I still get no access to the group, and I cannot request to join anymore...

They only seemed to have shipped my second sim yesterday which was ordered last Friday, so maybe it'll arrive by the weekend. The first sim I ordered took two weeks but I am guessing that was due to lots of people ordering at the same time when they launched.

I ordered on Friday last week, and still no sign of sim :disappointed:

How long does it take?

I have not been charged so "you'll get charged no matter what" is clearly a false statement. Yes you will get charged if you exceed the limits, which due to the 3 hours time delay in reported data used is possible to do if you are not careful. Again that has been discussed if you actually read the thread. For clarification, I have been using mine in a handset with Whatsapp running and occasionally opening a game that uses data connection (Family Guy). No Facebook, browsing or watching videos that eat through data whilst out. I am also checking my data usage on their website every other day just to check how close I am, last month I ended the month using 250MB of my free 400MB allowance.

Don't get me wrong, this certainly is NOT for everybody, and I wouldn't recommend anyone use it as their main sim, but if you have a low data usage requirement like I do for a second handset or a dual sim phone then why pay for data you don't have to?

i have been charged 2x already n i have basic just called them to cancel it. apparently they cap it but there is 3 hours loop so you'll get charged no matter what. Also called bank to cancel card

I have been with them two months and only paid the initial £6.99, no monthly charges. We have already discussed that if you leave premium options on there are monthly charges for each thing, such as premium voice and voicemail.

NOT FREE.... !!!
read the term and condition carefully
"You also authorize FreedomPop to charge £3.48 every month for continued service."

Anyone used FP in a dual sim setup? I can receive calls on both SIMS but only receive texts on the FP one, and can only dial/text out on the FP one regardless of the sim I choose because of their app.

No, you join the group on there, c&p the list and away you go. 10mb for each one up to 20.

I'll give that a try, I thought you had to actually invite people to the network and them sign up through your link.

200mb? You can do better go to the forum, add some freedom friends(don't worry its not like Facebook friend) and you'll have 400mb every month without doing anything more.

Thanks, ordered both the asda and the giffgaff sims. Will see which one works better round here for the 2G element.

I would say GiffGaff PAYG is one of the better options, free calls and texts to other GiffGaff members for three months after top up, then after the three months as long as you make a call or send a text every so often it won't expire, when you top up again you get the free calls and texts again for three months as usual.

I think all SIMs expire if you don't make a chargeable call for 3 months or so.
Asda sim comes with free 10 mins, 10 texts, 10 MB. If you use one of those every 3 months, it could keep it active without topping up.
https://mobile.asda.com/help#questions/120014/8425
https://mobile.asda.com/orders/new

It sounds like if you are in a data area its fine, otherwise forget it. I seem to remember Three used to piggyback O2 for 2G, I'm guessing these are just on Three hence the issues.

Anyone know of a PAYG SIM that will receive texts and not expire if I don't put credit on it?

I have had no trouble with texts, only sent about a dozen over a few days and all got through straight away as I had immediate or nearly immediate replies, though that was at home on Wifi at the time. Done a few calls and the call quality is rather poor, again on Wifi. Data is fine for Android apps, got 9 days left and 80MB remaining at the moment so the 200MB is proving to be ok, though a bit more would be nice to give a bit more buffer. Downside is that nobody I know wants to risk the network at the minute as they all need a complete package in one sim so I can't get referral bonuses to boost data a bit.

The contact number looks like a Leeds number. I wonder were they are now.

Thanks for that, may need a rethink. Its a dual SIM phone so may have to get another one for texts!

Texts arrives late,sometimes after few days....and 50% of txts are missing. Not good at all for txts or calls. Data works OK ,so my sim is in ipad now.

Everyone should have received an extra 100mb of free data today, as per the information email sent out today, regarding 4g.

So, I need something for a 10 year olds first phone. TBH I'm not fussed about poor call quality, I shall be locking that down heavily! All I want is to be able to text her, and her me, and have a little bit of data for when she's out of wifi. Its the texts taking 11 hours that concerns me, as I'd be using androidlost to keep tabs on her.

hopefully this will last longer than ovivo.

is this like ovivo mobile?

Ovivo did not have these problems. This seems worse performance wise.

You are aware that Skype uses a unique 'Closed-Technology' known as SIP (as opposed to the VoIP that almost EVERY 'Telephony' Product out there otherwise uses right?), which kinda MAY explain the effectiveness of one Protocol method working over that of say the other? (well, Skype WAS using SIP up until Microsoft bought them out anyway?, but who knows now ... )

But I hear what your saying though?



I had wondered about this too mind?, hmmmmmmmmmmmmm.

I'm still deliberating biting the bullet still ..... :-)

Shame, yes I was getting missed calls for the first week or so, but it's been fine for me for the other 5 weeks.

I've been using the service ( not someone who is just guessing) yes it's not perfect, but it's usable and free.
If you are a high user don't bother, if you are a low user and have a decent 3 signal, it's great.

It is pretty much an unavoidable reality that if you try and make voice calls over 3G, then it will be poor. 3G has much higher latency than a landline broadband connection. So there will always be a delay (/echo). 4G improves latency...but I don't think FreedomPop use 4G?

It's a crap service. Just consider it to be 200mb of data per month, and forget about the calls aspect.

Is yours useable?


Unless i'm on wifi the call quality is so poor i can't use it

I can't get this company to reply. I never received my sim and beginning to realise how they make their money, by stealing!

Two words! .. 'Austerity measures'?!.

But I hear u about the VoIP concept mind?, as I agree with u .....

does anyone have lag during voice calls? And poor call quality?

is this nano sim supported for ipad air ?

1st month now gone using a Moto G 2013.

No problem whatsoever, and battery life seems exactly the same as before., though I do live very near a Three mast.

i contacted freedompop on their website, got a full refund.

a new version of the android app has been released which is supposed to fix some problems:

Version 18.04.394.1015
- Fixed the Echo Cancellation Calibration
- Allow user to log in when UK SIM card is not recognized by App
- Improved push notification for text and incoming calls by adding heartbeat
- Minor UI/UX updates
- Minor bug fixes

I still have not recieved my sim card from the 28th of september they know and say it was on the way but i do not believe them.They asked my address to resend it i gave my details in a return email and since 3days ago they still haven't replied to it

I never received mine even though my emails said I'd recieve it 2 weeks ago. No reply from them either.
Cold from me

I got the sim so kudos to freedompop,i face a new nightmare my phone is yunos it's a lingmi m3+ and seemingly doesn't support the sim lol.I guess i need to wait until christmas now for the one my dad is giving me,an unbranded quad core android phone i believe.

Using the FP Messenger on Android seems fine, no reliability issues.
Killing the app brings back my Three 321 caller ID. Must find a way to do this less violently

Sure posted a reply its in the moderation queue "Your comment has been submitted, but has been added to the moderation queue for review. it will be viewable once approved."

Hi I've not pulled the SIP info as I use my three sim for incoming calls and my FP for outbound SMS (I have Wifi at home work and on the train) details on how to do it here (Root so you are good) http://forum.xda-developers.com/showpost.php?p=49059322 If you look at the permission for the FP Message app it can mod the SIP setting on Andriod (Android is full SIP support so this is how they set up the caller ID) it would great to know the tools to use as the post are mainly from the US where FP has been around for a while they just got another 70m dollars in funding so worth a punt as a secondary SIM

Signed up for this, but immediately cancelled requesting a refund after reading up on how service works in more detail. Apparently can't make/receive calls and SMS unless you have a data signal (and enabled) - so not a proper voice SIM as advertised, and can't disabled mobile data when not in use. Also don't support porting in a number. All-in-all - OP's description fails to accurately describe the nature of the service IMO - but perhaps they didn't realise, FP's wording is very misleading.

Another minus point about FreedomPop... You know how UK mobile networks have content lock/adult filtering on new accounts, which you can disable on request? Well with FreedomPop you can't disable it. Try going to e.g. http://page3.com/ with a FreedomPop SIM.

Forget these clowns...You will need proper provider with this sim. Trust me.

I have had my sim for around two weeks now using with an Android phone I'm a very low user which is who the free service is targeted at and so far I would rate the service about an 7/10. Android app is a little buggy calls are of an okay quality a few calls have disconnected, data is surprisingly good get about 7mbps down and 3mbps up. people need to remember this service is still in beta and will hopefully improve. i have also noted like others the mobile number printed on the actual card while different to the number chosen in the initial purchase process also works which I find quite interesting. overall I'm quite happy

One more tip: delete app and reinstall it. Helps for few days...

Thanks. +447... and 011447... both are working for calls.
Still can't work out how to Text. Tried 0447, 00447, +447, 011447 none of those is working.

Try using +447............ Sometimes it helped for me. Also to note,their app for iPhone works far better than for android...

Yep. when I tried last week and got the message, I ignored it and thought I will just use data.
I have run out of mins in my main phone and hence planned to use FreedomPop for calls today.

I am getting message "Number you are trying to reach is invalid. Please check the number" and I am using FreedomPop App do dial "07...." number.
Anyone is getting same message?

I am able to use the data to browse fine.

Ok.. I am trying for a week now. Same message in my phone and tablet.
Tried with FreedomPop data and also home wifi. Same message.

Anyone using FreedomPop on a dual sim phone? I have a one plus two dual SIM with FP in SIM1 and a Three 321 PAYG in SIM2. I have installed the FP app (the FP sim needs to be active otherwise the app says "You have run out of premium something or other for this month try disconnecting from Wi-Fi") and can sent SMS over FP (using Wifi) and incoming calls work both on FP and Three (321 PAYG) However I'm unable to call 333 (Three CS) and all calls regardless of which SIM I used for the call show up on the callers screen with my FP number.

I can disable the FP SIM under setting then calls appear as normal as coming from my Three 321 PAYG number.

Not a huge problem. I've not tried the mobile data yet. I suppose its more complex as both SIMs are on the Three network.

Would love to hear if anyone has any tips on how to setup dual SIM with FP especially on the One Plus Two with a 321 PAYG SIM. I've tried all the options for setting a default SIM for Calls, Data, SMS and think the FP apps changes some of the settings.

I noticed that basically I can only use one SIM active at a time. If I enable both SIMs only the first active SIM actually gets a signal. But if I only enable one all is fine.

Also killing the FP app allows me to call out using my 321 PAYG SIM card and shows the correct number (not the FP number) so it is the messenger app from FP that is faking the caller ID. I've got part of the SIP settings to get the username and password I need to use a SQLite tool to examine a titanium dump from the App. I'll install the FP on a root phone and get the info. I'd prefer to use a stock SIP client to the FP one.

Has anyone done anything to see the protocol uses for the SMS that FP use. They run their own SMS gateway so I assume there is a client on the phone that authenticates with the remote server to send / receive the SMS. It would be great to reverse engineer the protocol of find out what they are using. Perhaps they are using the same credentials?

At least now I can make calls on either carrier and receive calls on my Three SIM and send SMS and make calls over FP (over Wifi)

There should be no echo. Most calls (even landlines) are VOIP along some of their length. Try some of the setting in the App for echo cancellation. There are a lot. Do you get echo on Wifi it could be your Access point. I've notice on low end phone (slow CPU) they have issues on Wifi for VOIP (the technical term is jitter). Restarting your AP might improve the call quality (its to do with memory allocation taking marginally longer on the router only a ms or so the cold boot resets the memory fragmentation)

Any one in to second month yet? Any unexpected charges?

Skype disproves your theory :wink:.
Headset to headset calls via Skype will almost never have any echo.

Really? I never had a problem with echo on Skype when using a good headset both sides, only feedback when using cheap ones. Mobiles should be good with it as well though I admit I never tried a mobile with Skype without a headset.

Well, I decided to read up on it, and it appears that echo is more noticeable on Voip due to audio delay, which explains why there is echo for her and not me, however this should be mostly fixable if I understand correctly. For example the likely cause of echo shouldn't be a huge issue on a mobile compared with a computer mic as I see it due to background noise cancellation on modern handsets along with reduced feedback between speaker and mic (assuming not on speakerphone). This should leave only a minor noticeable echo. Echo can then be reduced or eliminated by algorithms in the software which is presumably why Skype audio quality is usually so good with minimal echo when you have a good headset. So unless I have completely missed the mark, they should be able to improve upon it in their app.

Either way it isn't why I got the sim but if they really want to succeed then they will need to change something as most people do actually want to have clear phone calls.

I received mine yesterday and have used it for internet, calls and texts with no problems.
They've given me an extra 200mb for some reason.
Which is nice.

I particularly like the detailed call, text and data usage information on the online 'My Account' feature.

There will aways be echo as they use voip...and voip just does that.
I am on testing this for 2 weeks now & more and more dislike freedom pop. Soon it will go to my rubbish bin, i think.

Do we know how often you have to use this to keep it active?

It's in the first post, top of every page...

Contact number 01138 870 823
- octopus

can someone tell me their customer service phone number? I think I got a faulty sim card but I'm facing non existent support here. their contact us page returned error, emailed but got no response. really should have avoided this company!!!

saw comment from someone that was asking how to port his number, are you crazy??????????????

I have been able to make calls and send texts with no problem. But I did email when this deal first was posted, still no reply. Their customer service seems poor. But, so far so good on the calls.

Just reading one page of comments has made me glad I didn't send these idiots any money! I thought it was a bit of a cheek asking for £6.99 for a so-called "free" service, dodged a bullet by the sounds of it! lol

Port your number at your own risk to these bunch of fools

Agreed with Khauril lol

Ordered mine 3 weeks ago and still hasn't arrived. Emailed customer services a week ago and no response what so ever. Not a very good start....

On the basis that you'd have to be certified mental to port a number to these clowns

Does anyone know how to number port to Freedom pop?

Tried to install the app on a 1+ 1 and a galaxy s4 active and it said error 505. Tried it on a hudl2 tablet and it asked me to install a different app not in my country. When I conected to it thru a hotspot on a normal galaxy s4 it said Id used all my minutes. Im out of options here. Still think its good for 300mb for life for £7 so cant argue. Those who cant connect you have three options to limit to either 2g, 3g or 4g when I limited to 3g this is the only one that worked but this is probably a 3g capped three sim.

received sim however different phone number printed on it than the one I selected after payment anyone else had this issue? thx

Still haven't received the sim and it has been about 2 weeks

Another update. I'd avoid these people like the plague. I've used up all of my data so they seem to have disconnected my sim. No emails, no warnings. Maybe its because i've used a pre-paid card and they cannot dip into the zero funds that are in there. Customer support is woeful as if they do reply (which isn't always) you get a broken English copy/paste response telling you to phone in. A Mickey Mouse company. Avoid.

Thanks the post #480 is on the bottom of this page http://www.hotukdeals.com/deals/200-minutes-200-texts-200mb-every-month-for-one-off-payment-6-99-freedompop-2287077?page=24#comments

See comment number 480.

I've put a sim in my Android phone and here's what happens:

1) before installing the messaging app
- I can make an outgoing call and the caller id shows the virtual number
- I can receive a call made to the real number, but not a call made to the virtual number.
- I cannot send a text
- I cannot receive texts sent to either number

2) after installing the messaging app
- I can make an outgoing call and caller id shows the virtual number
- I can receive calls made to the real number, but I cannot receive calls made to the virtual number
- I cannot use the messaging app because it states "I used all allowed premium voice minutes for this period". It suggests I turn off Wifi (????). When I do, it doesn't change anything.

Note that I was trying all this with a sim for which I did not receive the email saying "we gave you premium voice for free this month". This seems to be reflected on "my account" app where Premium voice is not activated.

I also installed the Myaccount app (that works) and the diagnostic app, which tells me everything is hunky dory.

When I swap for another FP sim for which I received the email "one month free Premium voice" it changes... nothing.

So I'll keep one as a data sim for convenience, and cancel the rest for now. can't be bothered to fight this and will get my son another sim, either Three's 123 or ID's £5/ month.

Sim arrived after 5 days been able to use without problems .It was possible to use in the absence of a sim ie make calls send text and was wondering the benefits of it other than receiving calls.

Minutes takes data allowance but then are credited back.

so to put this in simple context....If want to make a mobile call you need to use the Internet....so if your data gone down to 0mb you can't make any call or go on Web to surf ....use data to ring or browse the Web.....so 200mb=200 minutes...0mb=0 minutes left if make a call or browse the Web your credit/debit card will be charged....yum yum.

Can you cap it? Wondering for the youngest, only 10 so don't want something she can get me charged for!

You people are forgetting what beta means!

To be honest i wish i hadn't bothered with these people. Takes days for email support to reply with a copy/paste response in broken English....Facebook team respond on average every 4 days. I've tested to see what happens when i go over the data limit....well nothing since there's a 3 hour window for the data to update at their end. They can **** off if they think they can dip into my registered card as there's nothing in there or ever will be. Calls take around 15 seconds to connect, texts arrive eventually. Avoid avoid avoid.

Anyone falling for this rubbish are simply wasting their £6.99, probably better to give it to charity

There is no customer service at all - no one answered the call, no reply to emails!

wow ppl falling for this rubbish especially when u need data to call someone.....IF you are so desperate then there's apps on play store doing same thing without credit card or £6 charge .....although you need to watch 30-2.00 minutes advert which give you credits to ring out (using data of course) to normal mobile and land line numbers 1 credit =1 minutes. can also use to ring abroad buts it's 5 credit for 1 minute or something like....They don't give data so it has to be your own 3g data or wifi....

Its three that's been down

After a week of waiting for a Sim they sent me a message to say it had been shipped. 5 hours later they sent me a message to say that my account was closed and 5 minutes after another to say they were returning my cash.
No idea what these clowns are doing.

I have 550mb so for with freedom friends ext.

Just got my SIM and it works great so far. Downloaded the app which replaced the default dialer and messaging app. I have 300mb free data instead of 200mb. Tried calling and texting other mobiles and receiving calls and texts. No problems so far and my allowance reflected the right usage (data not affected, only texts and calls).

I also have a dual sim, and intended to use this sim as my data sim, but I need to be able to receive and call out on it.

I wanted to use one sim in my iPad, and didn't realise I needed a nano one :/ Oh well, cutting is in order then...

Uswitch has this:
"FreedomPop: Five things you need to know about UK's first free phone service"
Isn't the first thing to know that it's not the first? Ovivo was.

In this deal, the link goes to a US site with no hint of anything UK. Why is that allowed by HUKD's terms?
Yes there's an invite-only Beta on the go for the UK. How does that qualify as a real deal?

quite a few of you fell into the trap it seems :laughing:

I've tried all i can think of, i just can't get the SIM to work! selecting three from the list of networks (all, italy, uk...) FreedomPop 2G tries to register but can't connect!

Ive entered the meeting for three.co.uk APN settings manually and nothing. I couldn't find anything on FreedomPop's website. not sure what to do, its definitely wasting my battery trying to communicate at least!

Any ideas anyone?

Elephone P7000

OK, it's well hidden if you start at the advertised link, but this is it:
http://www.freedompop.com/uk/

Agreed !! Lucky i have dual sim phone ..

When i dial out its showing as international to the caller when ringing a landlines on wifi, 3g & premium service. Not good !
Any one know if there is a fix to this as im guessing a lot of people will not answer .

Calls seem better on wifi than 3g, but i am in a week ish area

It is nonsense,but I will keep sim for my iPad and will see what happens next; £6.99 not a big money.
And still in Beta, so might get better.

Sensible decision, you have to just read the previous comments to know that this FreedomPop is absolute nonsense

Just called and cancelled :smiley: If you want an easy cancellation (wonder how it will actually pan out) and account deletion with a refund tell them you have windows phone and that they need to clearly state it won't work with windows phone on their website.

May be a complete coincidence but since signing up for this and incidentally receiving nothing, I been bombard with Spam email. Anyone else had this?

Same here - those "free" call/text apps are incompatible with all my devices including even the phone I am using the actual SIM in. I tried to install it before I even received the SIM to see if I could use my pending virtual number already.

I assumed they were US market only. The description of said app sounded very US-oriented.

What a mess.Using on my tablet for data purpose only..so far got total 600mb to use.

APN: three.co.uk
APN type: default
APN protocol: IPv4

That's more than enough really.

I tried this in an LG android 2.3.6 phone and google play said that the app isn't available in my country which is weird. The app requires android 2.3.3 or higher btw. I tried it in my huawei y550 android 4.4 phone and it works perfectly. I recommend you all download the app off google play to make sure your phone is compatible before ordering.

Interesting stuff! Google Play tells me it's incompatible with all of my devices, even my SIM-less tablet, but maybe that's because I have a poorly-made Chinese tablet whose manufacturer forgot to tell the ROM that there is no SIM slot. It's crazy, because half the battery is wasted with my tablet searching for an unachievable signal.

m8 that's nothing I ordered mine on the 9th and it's not even marked as shipped!

I can't find any settings for mobile networks, my SIM can't find any! I've looked on their site, does anyone know the APN settings??

SIM just won't communicate!

You do know there is a "free phone and text" app? from freedompop. For tablets WITHOUT a SIM slot.
I have it on my tab 2 and calls and texts go to my phone (with the SIM) and the tablet without the sim

Interesting - but are you sure you don't have premium voice enabled? I unchecked that option including the free trial but then received an email to say it was going to be enabled anyway - effectively I had no choice.

It would be interesting to know if the SIM will work in your Lenovo tablet. Initially I thought it might be good to effectively turn my Xperia tablet into a voice-enabled "phone" but had doubts the app would consider itself compatible if your Android device isn't a phone with cellular voice capability. In such a scenario they would not be able to upsell you the premium voice option and I think their business model pretty much depends on that...

It's to late for me, I've had it almost a week.
Also someone will have to be quick, they sent a email today saying bata is closing soon

So it would be handy if someone signed up and didn't take the numbers offered? That might give us a more normal phone service?

I've just tried the app for the first time, and what I'm about to relate is for Android devices.

Basically the app runs automically when you switch your phone on and sits quietly in the background. The app itself doesn't have a number keypad: you have to use your normal dialler to type in your outgoing number, tap the call button in your dialler, and then the FreedomPop app takes things over from there.

If data is switched off and you try to call out, a pop-up appears informing you that the call is being routed through Premium.

The only time you need to open the FreedomPop app is to send a text message, or check received ones. That's why, on Android phones, it appears in the app drawer with a simple "Messaging" moniker, and is labelled as "FreedomPop Messaging" in the Play Store.

EDIT: After setting up the FreedomPop app, you can change to another network's SIM card and still dial out using FreedomPop's number. In order to stop this from happening you need to kill the FP app using Task Manager.

In my experience, yes, that's correct, there doesn't seem to be a way of using your real number to call out.
HOWEVER, there may be a way of doing it for those who haven't signed up yet. You see, when signing up, FreedomPop don't obligate you to choose a number. So maybe if you skip that step you could dial out using the real number on the SIM, if you have Premium Voice enabled. Just an idea.

@binary0110
Even though we didn't sign up to Premium Voice at signup, we were all upgraded to a free trial of Premium yesterday (check your email inbox), with automatic cancellation at the end of the trial. That's why we're getting Premium features.


I actually wouldn't mind paying £1.99 per month for the Premium service so as to do away with the need for data or a smartphone app, but the trouble is, without the app, you can't receive calls on the same number as outgoing calls. They've really missed a trick there. I hope they introduce "real" number porting in from another network.

On an unrelated note, the data is not 4G enabled in my experience.

Sorry, its on the home page when logged in.

Do you work for Yahoo by any chance?

The number that works for me is the one supplied online. I tried calling it from another mobile after inserting the Freedompop SIM but before installing the app and it seemed to be ringing at the caller end but the Freedompop mobile didn't ring. I tried calling out from the Freedompop phone and it correctly called out to the other phone and connected! The call also appeared in my history online at Freedompop. I couldn't send texts, or receive them. Remember, this is BEFORE installing the app.

When I installed the app (which is NOT the same one as the link from their site - which I guess is for the US market) it recognized my SIM and offered me access to my account details. Now I could make and receive calls, and send texts.

So I suspect with the "premium voice" option you will be able to make outgoing calls without the app, and therefore possibly on non Android / iOS phones. But you won't be able to receive calls - I suspect the app pings and registers on Freedompop's backend infrastructure that must route to the one device you have your sim inserted at that time. And you can't send texts without the app, or receive them.

It seems this is a data only sim for which they can enable voice carrier on the outbound. Everything else must go over their data infrastructure - Three as carrier and Freedompop with a backend that makes direct API calls to some miscellaneous SMS provider. The acid test would be to try making an outgoing call before installing the App and without the "premium voice" enabled... that should fail without premium voice.

I received my SIM today. It only works in a 3G/4G phone. No roaming onto 2G networks, so coverage in the country could be pretty dire.

Even with mobile data disabled I can make and receive calls. However, to receive a call the caller has to call the mobile number printed on the SIM. But when making a call, the caller ID at the other end shows your mobile number given when ordering the SIM. So if the person you call sees a missed call, they'll probably try and call you back on the "wrong" number.

You can't send or receive normal text messages. Presumably you have to install the FreedomPop Messaging app and enable mobile data for that.

Found this on there web site, does this mean it will work abroad if you have a wifi connection ? ..

Is there off-network roaming?

We currently do not support off-network roaming. In order to receive calls and texts, you will need to be connected to WiFi, or have a connection to a 4G/3

Sim only works in slot 1 on moto g '2nd gen'

NO WAY!!!
Number on sim is not working-tried! Only number you were given when signs up works!
Don't listen to these fools...
Also,Premium Voice works for calling only! If no wi-fi or 3G incoming calls are not received even Premium Voice active! TESTED!
Texts works through their App ONLY! TESTED!

Two numbers, both capable of receiving calls! Does this imply twice the chance of receiving junk calls?
Wonder if the two numbers can function simultaneously?

So you can't actually use the real number to dial out, whether you use the normal dialer or their app?

Funny, I just had the same experience :wink:

This morning, the message about Fedex. Now the sim is in my hand, courtesy or Royal Mail.

Will try it maybe this weekend

We're supposed to get premium voice for a month. Does that mean we can use the normal dialer to phone? Has anyone tried?

Just a quick warning guys, these sims won't work properly on dumb phones.... So now my mum can't use it.... Has to android /ios

I agree there are causes for concern from this, but I would be on the phone to my card company now to get it sorted if I were you. Always make them have to be the ones to jump through hoops if they don't make it easy to sort it out.

I can't see that. Prices have not changed when I look now.

it requires a smartphone to work , doesnt work on windows platform , this was not made clear , i feel this offer is misrepresented

Wow - what are the odds? The sim just arrived through my front door, sent 1st class Royal Mail and not tracked.

So no tracking information will ever be available for this, and certainly not at Fedex. Not only is the tracking information wrong, the very concept of "tracking" is irrelevant.

I hope that's just a blip and everything's great from here on (and that I never have cause to contact them)...

Again thought I was clear: the tracking link contains no identifying information. If they are using referrer url to track "who" or some 3rd party cookie that will never work for me, with my configuration. And that's not the way to provide tracking information.

Maybe Fedex will develop prescience in 24 hours...

Thanks for the constructive suggestions nige; like I said I was charged £0.86 for a paid option (by definition losing £0.86 means it's not free) and I am allegedly 8 days into that with no capability to actually use it!

Also I do know how to complain to my bank! The point - I thought I made this clear - was that there were some causes for concern. If could go to my bank and might do so, but the cause for concern remains - that I was charged and can't contact them to find out why.

Are you sure the data use is from the sim being on standby? I know I have used 80 MB this month, and 90 MB last month on a my Android phone. That includes 2 VOIP apps checking for incoming calls in the background (Viber and WeChat) and usual internet / email stuff while I'm away from home. Just make sure you understand what is downloaded and when.

Don't be so paranoid:
Here's what the message indicates.

Your order xxxxxxx has shipped! Tracking code Not Available. It may take up to a day for the shipping information to appear at Fedex.

Look,you have to leave data always on and even if you just put your phone and don't use it, system services always use data when available... i have left 84MB of data allowance just in 3 days....and only checked for email and once used Facebook for 2 minutes... And when you reach 20MB , FreedomPop will charge your credit card with £5;thats what they say.(don't forget to turn it off) Luckily I have used pre-paid Visa and there is no more than £1 :smiley:

Well, to be honest, £2 for 200 minutes, 200 texts, 200 MB (+friends etc) data is kind of the sweet spot for me. I'd be happy to pay that for my son's phone.

Sorry, restricting the quoted text to those points I am replying to only.

1. They clearly said this in advance, yes it is **** as if you are getting a free trial of any option you will not get the full benefit before being charged, but for those of us who have chosen none of the premium features the only difference is the first months allowance will be for less than a month, meaning it is not as accurate measure that the free allowance would be enough.
2. If you have been charged an incorrect amount and have had nothing from them, reverse the charge with your card company. As soon as you tell them they have taken the wrong amount the card company will do a chargeback and refund you. Then it is up to FreedomPop to resolve the issue and to contact you.

OK,so gave a test drive for FreedomPop; 3 days in total.
Have to say - C R A P!
It requires data always on to make or receive calls.
Requires app to download for making/receiving calls.
So far have missed half of calls (must be have been out of mobile data coverage)
No Roaming !!!

Would not recommend!

So I'm not into the general paranoia ("they might charge my card", "they will do an Ovivo and go bust") but there are a couple alarm bells just now:

- ordered 8 days ago and sim still not arrived
- status is order dispatched 15 hours ago but according to my account details I'm 22 days from next billing cycle (so they've started the billing cycle regardless of whether they even dispatched yet)
- tracking link goes to a fedex.com link with "tracknumber_list=Not Available" and a "cntry_code=us" - so there's obviously nothing to identify any specific order
- right enough, I get nonsense tracking information
- the link to "contact us" on their website goes to 404 - that's computer speak for "you cannot contact us"
- I got charged an additional £0.86 despite not receiving the sim yet for "international option"; can't work out why since I cannot "contact us"
- when I pop up the google play page for the calls/text android app it appears "this app isn't compatible with any of your devices" - that includes a Galaxy S3, LG G3 and a recent Sony smartphone
- got an email confirming I'd get a complimentary month of "premium voice" despite specifically deselecting that option. I want to know if this is a viable future spare sim for free, not an artificial "it works for now"

Not feeling a great deal of optimism just now... they could at least link "contact us" to The Samaritans or something...

My freedompop sim card just arrived, 7 days after i ordered it. It works too, tried sending a text message using their app, i had wifi enabled at the time btw, still worked.

I emailed them and according to their customer service, you cannot use the app on wifi while overseas to call back to the UK without subscribing first to their international calling plan. The free 200 min, 200 MB plan does not allow you to call internationally, apparently.

For people who received the sims, how were they posted...Royalmail?
thanks

It is using more with the fp app on, but not a silly amount more. 5 percent ish over a day. In standby I'm using around 1.5% per hour I will work on getting that lower tho.

Interesting, I'd found great savings but i guess it depends on journal usage patterns. But still, i think having a voip app always primed and waiting for a call so have quite a big impact.. But I'm guessing

Well put it this way, I was using a app called leandroid. It just connected to data for a couple of minutes ever hour. I was pleased with it, saving data and battery.
I uninstalled it and guess what? Data use is the same, give or take a mb I have taken a wee hit on battery but as I said I still get up to 3 days on a charge and that's not running to empty.

No. The whole point of a smartphone is to be able to use the smart features when you need to - it is not mandatory to have it primed and waiting constantly.

The smart way of using a smartphone is to have data turn on only when you are browsing t'internet, or polling email - not having it on 24/7 draining battery and guzzling data allowance.

Also, data availability is a subset of call connection availability - meaning the patchy 3 reception for calls will become even patchier when you need not only call but data reception too.

I only use facebook and gmail running in background but they use very little data, maybe 2 or 3mb a day. I can't imagine others would use loads more in background

Received acknowledgement of refund being processed today for cancellation

I made the mistake of ordering a nano sim. It won't work in that phone. I've contacted them by facebook and via the contact page on their website asking them if they do a sim swap. 1 day later and no response from them. Am hoping that by putting it in a mifi it'll work as it should.

I can run 2 too 3 days with data on, using old moto g. If I could figure a way to do it, I would turn phone radio off if I could leave data on to save a bit.

It defeats the purpose of having a cellular signal and will kill the battery of the phone.

What's the point in having a smartphone which runs out of battery mid-day?
Also wouldn't apps such as Whatsapp run in the background and suck your data allowance if you leave it on?

]You need to have turned data on to RECEIVE calls? :confused:[/quote]

Yes, what's the problem with that? Isn't that the whole point of a smartphone?
CALLS DON'T COME OUT OF YOUR DATA ALLOWANCE, but it still needs to be on.

You need to have turned data on to RECEIVE calls? :confused:

Took 4 working days for mine to come

ordered my sim on the 23rd, still not arrived :disappointed: £2 delivery for a tiny sim card and it still isn't here. Not off to a good start for this company, especially after reading other comments and their call centre.

Thank you :smiley:

Ouch!!! Someone is hurt badly :stuck_out_tongue:

I think before you shout, you should better have yourself educated
I agree it should better be called pre-paid (or even pre-paid debit card) rather than pre-paid credit card as you do not get credit but just using the money you have save on your card.

But The term of pre-paid credit card have been used across the industries.
money.co.uk, MSE for instance used it
"Compare prepaid cards"
https://www.google.co.uk/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=prepaid%20credit%20card&oq=pre%20paid%20credicard&aqs=chrome.1.69i57j0l5.4667j1j8

great deal heat..can you tether?

can anyone confirm if they got 4g signals on it yet?

Are these taking seven days to deliver from order?

I've been reading the FreedomPop forums as I was on the verge of signing up but for me the big stumbling block is that apparently you are "charged for all data used on WIFI at home" - don't know how accurate this is as no FreedomPop moderator has either confirmed or denied this - but you can check this out at the below link.

https://forums.freedompop.com/discussion/comment/58984#Comment_58984

Just ordered one. Fingers crossed!

pre-paid and creditcard; we need financial education :laughing:

My experience so far is that the data is PAINFULLY slow and the phone/text app doesn't work as it can't see the sim card. If i could get a refund i would. As i've said before i've changed my bank details on the site to a pre-paid card that never has any funds in and can't be overdrawn.

Can anyone summarise this so I don't need to read 22 pages of discussion?

Try ringing them during the business day like I did [I rang circa 10.15 am]

If you were talking about the situation up to approximately two years ago, I would have agreed. Since June 2013 a phone call to your bank will do. So simply ask your bank or credit card provider to cancel it and they will have to do it for you.
Read this
http://www.moneysavingexpert.com/banking/recurring-payments
How do I cancel a continuous payment authority?
You have a LEGAL RIGHT to have payments cancelled. Even if companies refuse, banks MUST cancel them for you.

In June 2013, the Financial Conduct Authority reiterated banks MUST cancel a continuous payment authority when asked. It also added that if further payments are taken in error after a customer asks for a cancellation, the bank must refund them.

​you can't cancel the direct debit as there isn't one. it's a recurring transaction. a direct debit allows the company to request the funds from your bank with the protection of the direct debit guarantee.

a recurring transaction the payment is processed on your card number with no instruction to cancel. if you cancel your card the payment is legally allowed to go through on the canceled card where a continuous payment authority has been given to the company and the new card details have not been provided. you cannot stop it yourself the bank must fill in a form to block the company in question. yes it's possible but if the amount or expected payment date changes to that out with the blocking parameters then the payment can still go through. you will get a refund but its not as quick as same day indemnities with a direct debit.

it's a shady practice of taking payments used by loan companies and fraudsters look up online raspberry ketones misleading sales. they legally did not carry out fraud.

people paid £1.99 postage and packing however in the small print it was stipulated that unless cancelled with the company they would continue your subscription with a monthly fee of £79.99 for one box of tablets. people were oblivious and I saw loads of people hit with the charge. we would block the company and pass the case to fraud investigation since the only contact number for the company was in the US and never answered.

I'm not saying this company is as shady as these cowboys but I bet cancellation will not be easy and if your phone is stollen / misused then how quick wil they be to rectify it or will they just debit your card as per the authority you have provided to them indefinitely.

time will tell but I wouldn't want to be the guinea pig to try

Utter tosh. You are talking about the recurrent payment problem in the past. Since two years ago, the bank is required to act on your instruction to cancel any payment you want or they will to pay it for you if after being asked there was still a payment coming out from your account.


Because I was OVIVO customer where I was benefiting them for about two years, Because I am also a truly bargain hunter. I will be signing up to this deal....

Just for information the the texts and calls DO NOT come out of your data allowance.

Where did you get this information from. My understanding is that they are using Three network for call plan and Text

Got mine today and its working great

Ordered on 23rd Sept but no SIM has turned up yet. Is anyone else still waiting for their order to be delivered?

I placed the SIM in my sons phone and told him to only use it in Wifi areas.

That he did... But something seems to be sucking Data regardless! In two days he is down to 175MB! The 200MB will never last him the month and he has not even used it!

This seems like a well dodgy company! My son was using the 321 Tariff on Three prior to this and would make a £10 topup last a few months! This looks like it will be depleted by the end of the week!

OH DEAR,

I called the number on Saturday, waited for 10+ minutes each time before the line was cut off, no chance to talk to anyone!

Emailed on Saturday, no response so far...

How can I cancel it???

One negative point is that their forums are heavily moderated, so every one of your posts has to be approved before it's published.

I spoke to Regi as well then he transferred the call to the cancellation department where I had to repeat all of it again to a female. I wouldn't touch this FreedomPop again.

It replaces the default dial pad.
I guess you could bring up the default dial pad in the event of an emergency - and then cross your fingers that it'll work :smiley:. But it is a far from ideal setup.

OH DEAR,

Well I decided to cancel my order prior to despatch of the Sim

It went like this, I rang +4411 3887 0823 it's a Leeds number but you are put through to a USA call centre. press one for support two for sales.

Two for Sales then:

I speak to a guy called Reggie, explain that I wish to cancel my order, they ask you why, I give reasons, but explain it is my consumer right to cancel.

So Reggie asks for my Freedom Pop number...given
Then my email address........given
then my name......given

THEN ALL OF A SUDDEN REGGIE CANNOT HEAR ME..............and as you can see I'm shouting :wink:
I got about eight, hello I cannot hear you replies and then a ......please call back later request from Reggie [he stated his name] It wasn't recorded, it was real time.

Funny thing is I then got a two question customer satisfaction survey.........both questions answered :disappointed:

So I try again, this time I get Chris [female] after explaining I had tried minutes earlier to cancel my order, we went through same question regime and guess what after I say my name..............

So I fire up HDUK, and start to write this post....break off, ring Freedom Pop back

I'm speaking to a female called Zerlin, well I asked her to spell it out because she had a Latino accent I was struggling with in regard to her name, but I'm sure it was Zerlin

Anyway I brought her up to speed re my two earlier conversations, and the fact I was in the process of writing a review of my cancellation experience on HDUK, and that I was not a happy bunny. So we can do this the easy way or the hard way, her choice..............

Suprise, suprise, Zerlin took all the same information off me and informed me the order had been cancelled. then went through the script, 24 to 48 hours to show on my account as cancelled, 5 days for the card refund to show on my card account. I asked her to confirm said cancellation via my email address they held on file, and at that precise moment in time I got the....hello I cannot hear you carry on .............I closed the call

That said, I have received an email subject line. Your FreedomPop Account Has Been Cancelled

Now take from my experience what you will

I ordered with a disposable email address using a prepaid credit card which is registered to an old address and I am still uncomfortable with this deal! I'm sure some people will manage extract good value, but the combination of VOIP only service, continuous card payments, 100mb cut-off, probable speed throttling and paucity of information has raised enough red flags for me to cancel.

Taken from Wikipedia - "Originally a valid SIM card was not required to make a 999/112 emergency call in the UK. However, as a result of high numbers of untraceable hoax calls being made, this feature is now blocked by all UK networks. Most UK mobile telephone handsets will dial 999/112 without a SIM inserted (or with a locked/invalid SIM), but the call will not be connected. Following the blocking of SIM-less calls, in 2009 the UK networks introduced emergency call roaming. This allows a user with a valid SIM of a UK network to make emergency calls on any network for which they have coverage."

So I think the only way to know if that would automatically go through the standard network rather than VOIP through data would be to contact FreedomPop and ask them.

The transaction was sufficiently dissimilar to your normal spending pattern. "Getting a clue" is simply familiarising yourself with the automated loss-limitation procedures utilised by lenders, where typically a small transaction is attempted as a prequel to something more significant. The card issuer has nothing against you, it is simply being cautious for its own, and the customer's, benefit.

Why would my card be flagged up for £6.99? Seriously get a clue!

This email is to inform you that your account has been cancelled. If you believe you received this in error or would like to reactivate your account down the road please contact support here.

If you need to make a proper emergency call, ie 999, will this rely on the data type calls or use the proper mobile network? Because, as far as I'm aware, you can make 999 calls from any mobile even if you don't have a sim installed?

Just got an email that they will offer premium voice for free for the first month...


Note that it will be easy then to check whether this actually uses the 3 voice (rather than data) network!

Yes I reckon that will be OK then. Any sim I had a problem with - eg I could not call Delight or Vectone from VOIP or The Peoples Operator - also came up as 20p per minute on that site.

On that site it comes up as "UK Mobile Hutchison 3G (MM)" and 10 pence per minute, so I guess they are standard Three mobile numbers then.

It's entirely possible. You can find out if they're in the "premium" mobile bucket like Vectone, Delight etc by entering the number here and getting the call prices.
http://www.voipfone.co.uk/prices_new.php

Note that "normal" numbers such as vodafone, giffgaff, orange, etc are charged at 10p/min.

For "premium" mobiles such as Vectone, Delight, Lebara, they are charged at 20p/min - and worse still, cannot actually be called by some operators - as an example, TPO wouldn't let me call a delight number.

Historically such numbers weren't included in inclusive minutes by tmobile, but that was company politics - Idon't think this is the case any more.

Difficult to say if it is worth it, I am giving it a try for data only in a tablet. Some people have said the signal is crap though and others have said the call quality terrible. I think it is far from as good as it first sounds, but if you mostly want the data it might be worth getting in early and trying it in case they put the price up later.

One thing I haven't seen touched on though, these numbers that they give us are 'UK mobile' numbers, but the sequence of the area code part of the number looks different to other networks, or at least those I have seen. Is there any risk that they may actually be deemed as premium numbers rather than UK mobile numbers by another network and therefore those calling you on the FreedomPop number from a different network may be charged extremely high call charges?

great thanks! i was reading this thread since it was created but since last night many comments were posted :stuck_out_tongue:

so is this worth it? if so i'll purchase it now

it don't seem to accept my email address & won't let me carry on

i have a blackberry (hahah yes..) can i not get this then? ):

what network is it on?

I don't get it. I pay one off £6 and £1.99 and choose the free option? It shows at checkout I authorise freedom pop to take £3.48 month or something?

It won't accept my gmail or hotmail address at the first step on the homepage. :confused:

Edit: Tried again and it's working now... :smiley:

are you sure you didnt have wifi on at the same time? it would mean you have the freedom pop app using the wifi, while your EE sim was using 3G/4G data. Your minutes would come off the freedom pop while youre EE sim was active for calls and minutes also

can anyone kindly point me to where their dialer app is? I found the messaging and voicemail ones but not their dialer. Thanks in advance for any help.

Does anyone know if you can port over your own number and also do you have to have a smartphone to get the free service? Thank you

Talking of android.

It replace the default dialer with FP dialer.

You need to force stop FP when you want to make a call through your normal dialer (e..g in this context EE)

Somehow the text sent through FP doesn't receive.... any one else?

​Yep. That works for me.

So are you saying with your EE sim in instead of your Freedom Pop sim, you made a voice call via the Freedom Pop app, and the call came out of your Freedom Pop allowance, not your EE allowance. ?

Anyway I reckon for a one off payment of £6.99 it's worth a punt,so I've got in early to "suck it and see"
I got into Ovivo late, just about got my £20 worth out of it before it folded..:neutral_face:

UPDATE:

had second thoughts and cancelled my order next day....see post #410 ...and what a to do it was

Thanks :wink:

Just noticed its in the op now anyway :smiley:

Not quite sure what's happening as I've posted just one time???!!!

How can you cancel your order? (I can't see any contact number)

Seems their codec need a constant 6kbps + minimum, each way. Do they tell us howmuch of the data allowance a 10 minute call uses? I would guess it at 2MB but it could be more.

No use on a dumb phone only android or iphone, you need to use their app to call or text. not even a windows phone app. they are lying in their advertising.

I done my order now I am waiting for the sim hope they are not lying and I hope they will not take long to deliver the sim I got myself a special number from them it's too good to be true

Thank You.. Just signed up, will give sim to my son who goes to high school.. will be a good way for them to call mum and dad !

Can the 200 mins be used while on wifi to make voice calls to mobiles that don't have the freedompop app? If so that is an advantage over Skype.

Also, can the app be used on wifi (with the free 200 mins) while overseas to make calls back to the UK?

Not sure if I should cancel then. Thanks for all the info.

So, this is just like a Skype service, which itself is usually free? What is the benefit of this, then? It seems like, if you don't want to pay extra, it pretty much needs to be used at home on wifi, via the app, if you get a signal, and only rarely away from home if you don't want to use your data allowance? Is that right?

I see some people in the US use Google voice with freedompop rather than the freedom pop app.

Before i cancel what's the voice quality over a home wireless connection?

thanks

So your sim will also stop working? Or given any goodwill gesture?

01138 870 823

Ask to speak to cancellation department

What number did you call? thanks

Yes, 6.99 will be refunded

Turned out it was my bank thinking it was a unusual (fraudulent) transaction

Just as well, now that others have pointed out the free talk time is a VOIP service it takes the shine out of the deal (still good for the right user but probably stick with three's 123 payg)

I think they do a credit check...so no, I don't think that is possible.

The way I view it - I have 3 months of free airtime courtesy of the cashback....with a v.v.good iD mobile app, and excellent customer service - and I think it also comes with free roaming in various countries around the world.

My point though was that there are deals popping up all the time on HUKD for proper sim cards that don't rely on data to make phone calls. I personally want my phone to work in an emergency - so that is why FreedomPop is an absolute no go for me.

hi wenttoabetterplace, I'm interested in getting one of these sim only deals, can you get the cashback multiple times when you stop and start the monthly sim only contracts?

I got it for £2 ish so not big issue, but if anyone got a good 4g coverage and if they do 4g then worth or anyone after free 200mb data a month only then worth.. I am using on my tablet but cannot be used for calls or text on tablet but only data..

Called them up to cancel and money will be refunded in 2-3 working days

This was too good to be true!

I'm so glad I held out and didn't join sounds like it's a duff deal

its a shame, if it wasnt for the battery zapping app & wifi/data setup then I would have been a happy bunny :wink:

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[img][/img]

Not getting 4g, even though i get 4g on my 3 network, i tried on my note 3 and did few calls, it all depends how much speed you get in your area and congestion.. Calls were very patchy. Both parties have issues hearing.

[img][/img]

Sound quality not good on 3g for me. Not Happy

I sent a cancellation email within hours of joining, haven't heard back since. Anybody know if there is a number to call them?

Thanks Nigie let me send you a screen shot of something ..

Random question, if anyone wouldn't mind, I am looking for a budget smartphone to use this sim with. I am thinking the Huawei Ascend Y330, which I can pick up for a tenner, I think it is Android, does anyone know if it would be suitable for this sim? Thanks.

Your service does not allow access to this number, its voip using freedompop message app.. let me do some testing, ill update shortly

Brilliant

I have bought one for my in-car phone...just realised it wont work because of VoIP..:disappointed: Sucks:(

I have one of those EE sims with 100MB free data per month for life. I put that in my tablet a while ago and three weeks ago started using it more (probably more than I should, but still I do have wifi most places) for apps only, including games, not downloading and not browsing but receiving notifications on Facebook/Gmail/etc and playing a couple of games that need data.

Anyway, reason for this post. I checked usage using the My EE app and I have 7MB remaining of my 100MB this month on the sim and it renews in 15 days. So basically 200MB a month would actually do me nicely. Only problem is if they actually do restrict service after 100MB, but then I can combine it with the EE sim I have so still alright. If you don't really use a lot of data, eg. you only have it for notifications and Whatsapp, and don't actually open the apps whilst not on Wifi, this will probably be more than enough.

Well, this confirms a first benefit: For £6.99 you get 200 MB every month "for life" no questions asked.
If the £1.99 removes the need for the app, then I'll happily pay it, considering you then get a nice little package of mins / texts and data.

Also note that for the free plans, if you go over your 200 mb, the cost is still only 1.5p/mb

The absolute cheapest (for comparable costs / non-contracts) would be Three's 123, at 1p/mb, and all other PAYG are far far behind these.

So I'm still happy I got several cards for different uses in the family.

Hey guys, I've just received the SIM card this morning! I'll upload some photos to show you. Unfortuantely, it does say that you have to download the app to enable voice calling and text messaging. However, I've not tried the SIM yet so don't know what the actual service is like, I'll give it a go and will be back to give you lot an update :smiley::sunglasses:





Thanks,
NGP

if you are using auto fill on billing details dont do that manually type this worked for me

Just a warning to everyone. When i tried to input my card details on here - it was "flagged up" by my bank and they blocked my card. I had to ring them up today and when i asked what the issue was, they claimed freedompop was flagged up on their system. I'm glad my card declined as something doesn't seem right here. Be careful who has your details.

This is pretty much the worst sim card to have in an emergency! It relies on a data connection....

Better to just get a GiffGaff sim card and stick some credit on it. If you sign up via a referral link, you get an additional £5 credit.
GiffGaff runs on the O2 network - which has fantastic 2G coverage (not necessarily the best for a data connection - but then again, that isn't what you are needing when making an emergency call).

My conclusion is this service is worthless as you as can't give this number to someone being -

Data is not always available in HSPA; having an application waking up the phone in real time to check for an incoming call will kill the battery. This will fail you when you most need it.

Can't use it in a non Android/iOS phone (Whatsapp/Skype doing the job brilliantly for that)

Though I have ordered 2 however I see it only to be use as a backup in home to make calls when out of contract minutes.

Pay £1.99 per month and you will get access to cellular network voice.

will look at this tomoz tired tonight

So am I being really dumb you can just use the app with any data SIM card or does it need to be there's ?

Yeah, same with me. My bank did the same - Im with HSBC

without going back through 17 pages of comments, how do they make money from you if you keep getting the free service? do they bombard you with browser ads like ovivo did?

I'm presented with 3 options and can't untick any of them, what do i do?


PREMIUM 1GB
£8.99/month100% FREE Trial
1000 Voice Minutes
1000 Text Messages
1 GB Data



Free Premium Voice


PREMIUM 2GB
£11.99 / month
Unlimited Voice Minutes
Unlimited Text Messages
2 GB Data
Free Premium Voice


BASIC 200
£0 / month
200 Voice Minutes
200 Text Messages
200 MB Data

That's because the mashed up website is confusing. It may be true or may not be true. No one will know for certain until the SIMs arrived and are tested. If you are not happy with VOIP only (with issues like voice quality) then its best to wait and see.

The free 200 mins allowance doesn't allow calls over 'cellular voice'. It's voip only.

Random response...thanks, I think.

Do the normal paid for options offer 4g service?

Because it can only be "completely" free.
You can't get half free or even almost free. :confused:

the "normal" paid for options look reasonable & I would gladly sign up for one if I thought they were a long time player

I found i couldn't use a proper credit card so i used a pre-paid card to buy and it went through fine. Once bought i've changed my card details on their site to another pre-pid card that NEVER has funds in. No way do i want these people to dip in and out of my account. If my number gets disabled because of this then so be it.

ordered one for my mum. thinking about getting 2 more for son and daughter too.is there a limit per household

Can't find anywhere if it's 4G or 3G?

some of the extras are explained here: http://www.uswitch.com/mobiles/news/2015/09/freedompop_five_things_you_need_to_know/

FFS! The idiots that keep mentioning you need to pay £1.99 p/m need to read properly. No you *****n don't!

If you still want the sim, maybe try it and if it goes through now, like mine did, maybe the bank have checked the company and removed the flag. I don't think the transaction itself is a worry, maybe some of the other stuff.

It should be suitable as it means you can download the app on the android platform.

Could have been because it was a phone company.....it didn't even go through and then decline. Just decline straight away same as yours so not sure what to think.

The flagging up could just be because it is a new mobile phone company. Sounds odd, I know, but when someone got a hold of my card details a couple years ago and went on a worldwide spending spree, on me, the first transaction they apparently did was phone credit. The bank said that is almost always the first thing they try, to test the card, and so they are suspicious of phone company transactions. Anyway, if mine was flagged yesterday, and didn't work for that reason, it works today.

Well it was flagged up for a reason and i hadn't used my card since the weekend and their system flagged this specific place up. The fact that they share all your details is enough for me to think its dodgy.
Freedompop have been around for a while, and got tonnes of mainstream news coverage. Its not some random fraudster who just popped up.

I tried to sign up yesterday and it wouldn't accept my debit card. No idea why, the card works everwhere else. Tried again today though, and it worked. Just a heads-up for anyone else who had the same issue.

Can't download the iOS app. Apparently only available to Apple's US customers. :disappointed:

EDIT: Never mind, found the UK version. The link on their website points you to the USA-only version of the iTunes app.

Utter bargain, completely amazed people are nit picking over this.

Perfect for my parents mobiles and my work mobile.

Well it doesn't cost £1.99 to post a sim card and the activation is part of the service as far as I'm concerned.

So for £5 and £1.99 you get life time service?

Does anyone know exactly what the Premium Voice add-on does?

It states:
Increase call reliability when data network is weak or unavailable.
Seamlessly switch between FreedomPop voice and cellular voice.
Get the peace of mind of a large wireless carrier for a fraction of the price.
Compatible with all Android and iOS devices

To me that means simply use the normal voice netwrok, not data.
That is "only" £1.99 / month

If people are not happy with simply data, that might be a solution. For many light users, 200 min / 200 texts, 200 MB for £1.99 / month is an attractive proposition!

For reference, when Free (the French telephone operator) first arrive on the mobile market, it offered really good deals. It currently offers for 2€ a month: 120 minutes, unlimited text / MMS, 50 Mo data.
I don't think FP are that far from it (if the £1.99 add-on does what I think it does). And they are a MVNO.

Unless you are desperately poor and are smart enough to circumvent all the gotchas Fpop have laid in your path to get more money is it worth saving possibly a fiver a month for an iffy product from an iffy organisation with an iffy future when you can get a decent product with more mins/texts/data and UK support?

You don't have to look far on UKHD to find good alternatives. Remember 'free' is not a sustainable business model if you are costing them money.

Voted cold.

yep , its definitely £0.00 after signup , says the £5 is for activation and £1.99 for shipping .

I m sorry but this isn't a good deal.
As previously mentioned LIFE MOBILE are currently offering 500/500/500 for 500 (£5). I contacted their customer service who assured me that this introductory rate will continue for the lifetime of the SIM card/deal, rather than just for a couple of months introductory. I am in the process of abandoning TPO who have yet to answer any of my enquiries and whose website is faulty. LIFE is owned/operated by EE.

HEAT. Ordered two. One for my phone. One for my tablet. (Don't need more than 200MB a month.)

Once the number porting goes live, will switch over entirely, and happily pay for some of the extras too.

Perfect ... bought for the car so i can have an active line in there and forward my mobile to it when driving :smiley:

You may have overlooked the final word of the quotation, that word being "service". The service is free, the activation and p&p are chargeable.

I'll give this a go - having been through the Ovivo, Samba, Kontakt SIMs - worth getting just as a spare phone/sim for calls to various customer services etc.

"This item is not available in your country "
This is what written when I tried to download its app!!!

Anybody seen any mention of UK (not US) number porting in / out options? Thanks.

I think I'd rather stick with payg VOIP at 1p per minute. It has the benefit that it can be used not just ona mobile phone, but on a tablet without a sim, or a normal laptop.

I've tried using payg VOIP over Wifi from my mobile and call quality is significantly poorer than when using it on my laptop, or getting them to do a VOIP callback to my mobile. Might just be my mobile not handling voice over wifi so well, but be warned - it could affect FreedomPop users too if their mobiles are similar.

Now I tend to use it in callback mode which charges me for two calls at 1p per minute, but gives good quality. Wouldn't have that option with freedom pop, assuming the underlying technology is similar.

The only thing it is lacking is number porting. I've had my number a lot of years and I need to keep it :disappointed:

ok going to give it ago

Dont forget to switch off the autotop up feature once subscribed...

Was going to say it's like OVIVO over again, however looks interesting. Thanks OP.

Doesn't sound right - Freedom (initially) then Pop (go bust?) :confused:

When I had an Ovivo Sim I barely touched the free minutes, I used perhaps 50 a month, and I know there's many others who will use much less. If u look at a competitors 321 tariff, 3p per minute for calls, at 50 minutes that would equate to £1.50 per month. The £6.99 Freedompop are asking, that's four months worth of calls - and who knows what will change in that time. Yes I know that u get 200mb data but that really is a tiny amount.

So it may not be exactly as good as It seems to be.

Also it's worth bearing in mind when you tell your friends about this, they may forget to un tick that box. :neutral_face: FreedomPop know this and will make a lot of money this way.

Not really sure I want to give them my credit card details.....

You can use the internet on windows phones via these, but not make calls or use SMS

Anyone know what provider this company piggy backs on?

it's a great deal but it was £1.99 last week

swerve it 3 321 plan is better 150 mb a month free 3 p a min calls 2 p a text and 1p a mb Internet min top up 5 quid

I think you could register on an Android phone use a method on this blog http://blog.drewwithers.com to exract SIP settings and then enter them on a Windows phone on an app like Linphone https://www.microsoft.com/en-us/store/apps/linphone/9wzdncrdj0bq I am just speculating, I don't use Windows Phone myself. This would work as VOIP, it is quite geeky and would require user to be quite tech minded to setup.

Because the website states '100% Free Mobile Phone & High Speed Internet Service'

Does anyone know how this will work on windows phones? I checked the windows store and freedompop app does not exist.

I'm trying to pay with a visa debit and keep getting this error: Unable to authorize your credit card purchase, please try another card. Anyone else having and issues? Is this credit card only?

Useful for those wanting calling and texting from a tablet.

Like true (UMA) WiFi Calling the phone must be in receipt of the sim card for security of your account.

Old Blackberry UMA chips needed the sim card present, where as WiFi apps just need set up once with no additional security checks. Apple seem to have baked such into the latest iOS/models but without the UMA chip which gives superior call quality over WiFi than a app or OS integration (WiFi dependant of course, you could get poor OS, app or chip results with low upload bandwidth or lack of QOS)

Not if it was a rhetorical question.

Yup and usa users aren't happy either even if you disable the lot 100mb before your limit they can cut you off as they won't be able to charge you! Because it only updates once a day and you could go over! This is shocking £7 for 200 mb how is this value for money and how many people will forget etc...

Can see the complaints coming in and well i told you so will be coming! Crap website cut and paste from the usa even got some things in dollars for what is essentially a whatsapp viber service but you can make normal calls! You can make normal calls on skype and viber at a cost! This is so revolutionly! Lol even the press have got sucked in because at first i thought it was OVIVO but its not traditional minutes like OVIVO and you can't port your number not that you'd want to because you might never get it back!

There is mobidata and three themselves do better deals! Just to save yourself a few pounds a month! Even EE had 100gb a month deal for two months and only for a tenner much better than this! I'm not touching this with a 20 ft barge pole. Kiss goodbye to £7

I can see this company going tips up in a few months
Also looks like the company has done a rush job to get company started up as all they have done with T&C is copy and paste from usa site

cannot even deactivate account online....

:stuck_out_tongue: I have just signed up,those confused by the signup just disable the lot except basic package on the sign up page.

You forgot the question mark.

I'm a low user so still not sure what to do.

nearly ordered it but then I read the privacy policy, they openly saying we will share all your info to third parties we want, so this might be something like aqua credit card who offer you 200 credit line at 50%apr and sell your info to 400 other companies for £1 each. if they using 3 and providing the regular phone service they will have to provide porting service as its a law i think, unless they are doing a virtual mobile thing running of voip like vonage where only difference is its using 3g

Website is poor, and just seems doomed to fail and the idea of giving them a CPA on my card seems like a very bad idea, just get a cheap capped contract. Plenty of them around.

I was going to move to this but I will wait to see if it's still around in a couple of months. Also the £7 charge, taking all your credit card details and not being able to port my number was really off putting.

ordered one sim with my entropay prepaid card and it went through :smile:

Why do they need an email address to check availability :confused:

Its another Ovivo with added bad stuff.

Is the business model based on advertising income or the knowledge that a few users will inevitably go over the allowance and pay high fees ? Just been stung by the 'cheap' TalkTalk Mobile deal that sold itself with a £15 Max cap, then charged me £360 when my kids went over their data allowance for a couple of hours... (in the UK this is, not overseas)

hmm ordered but now im concerned, the data sharing (cue the junk email) although people do go into your account settings to turn off the junk email. However don't think it will stop them from selling your email address and address details :disappointed:

looks like you have to use the internet for calls and texts via the feedom pop app

Purchased mine! Heat added!
Hope it lasts long and has good network

Great, thanks for the info :sunglasses:

I noticed the time zone setting for the account does not support UK time. It is set to GMT which is not the same as the time in the UK for half the year (summer) also I cannot see the option to cancel the voicemail as outlined in the use guide. I think they are not ready to release a service. There will be bumps in the road. They are used to the monolithic US market with hardly any competition the UK market thankfully is a more diverse (handset hardware) and more competitive market.

I've used the Liberty mobile service in the US and that can switch from Wifi to cellular voice circuits during a call. Its all seamless there is no dropout. Even on normal calls on cell phones you may be switched between cell towers several times during a call.

If anyone manages to follow these instructions and gets the option to turn off VM please post how you got it to work. I've not got my SIM yet so will wait.

Also I installed the APP before getting my SIM, so I have to uninstalled and use the SIM before I reinstall the app according to the FAQ.

How do I disable voicemail?

If you are not signed up for Visual Voicemail, you will still be notified when a voicemail ends up in your inbox. If you wish to download and play these voicemails, you will need to add Visual Voicemail service at £0.99/mo. If you do not wish to receive these notifications, you can manage these settings on your FreedomPop account (it is enabled by default).

To disable the Voicemail prompt and storage of messages, log into your FreedomPop account and navigate to My Account >> Account settings >> Voicemail Preferences.

Tap "Edit" to change the voicemail status to "Disabled."


"How do I disable voicemail?

If you are not signed up for Visual Voicemail, you will still be notified when a voicemail ends up in your inbox. If you wish to download and play these voicemails, you will need to add Visual Voicemail service at £0.99/mo. If you do not wish to receive these notifications, you can manage these settings on your FreedomPop account (it is enabled by default).

To disable the Voicemail prompt and storage of messages, log into your FreedomPop account and navigate to My Account >> Account settings >> Voicemail Preferences.

Tap "Edit" to change the voicemail status to "Disabled.""

Been screwed over once with Ovivo & lost £20 as Ovivo decline refund from my credit card issuer, SIM was activated before I actually got chance to use it properly before services were suspended within weeks. :disappointed: I won't be buying any services or products from the likes of ex-Ovivo CEO even if he tries to affiliate with any future business.

Thank goodness I didn't port my personal number over that I've had for over 15 years. Whatever you do, DO NOT port over & risk losing your number if FP decides to add this extra service at later stage. Not worth the risk with this overseas US based centric business.

I have 3 types of prepaid cards that I use very often for online purchasing, and all have been rejected. But when I added my one of my actual credit cards in (Barclaycard), it's accepted straight away. I have a spare Moto G phone in the draw collecting dusts (I turned off auto-update apps), so it is good for emergency.

Not sure if anyone noticed. It will not take prepaid credit card but actual one. I skimmed through the T&C and if you go over your tariff, you will be charged the amount you overused and thus it will be taken from your credit card. If yours is not active, you will need to pay before the service become live again.

Anyway, good when you are in control of what you use. With Three network, you must have a phone with 3g or above to use their network.

For all those worried about continued card payments, load up a pre-paid credit card, use that and worry no more. Looks like a great option for a tablet.

I used Ovivo for a few months so didn't lose out too much. Tbh I just want this SIM to stick in my spare iPhone to activate iMessage and to use in wifi areas so it is perfect for that (FaceTime and iMessage and forwarded SMS)

After I got less than a week from my Ovivo SIM (luckily amex gave me the £20 back), I doubt I'll bother with this.

Because i was an Ovivo customer, i won't be bothering with this. Just can't be bothered with the hassle if/when this goes tits up

I would be wary of this company. If it looks too good to be true it usually is.

They are a legitimate company who have traded in the US for a while now however when you sign up you are giving them permission to debit your payment card.

this is not a direct debit and you cannot carry out an indemnity as such should they bill your card at any time in the future, nor can you cancel their ability to take funds with your bank as there is no instruction issued to your bank.

what you are agreeing to is as good as signing a contract to allow them access to your payment card at any time for any amount.

I am not advocating that they are as crooked as the scam artists I'm about to mention but its the same payment trick they use;

you may remember adverts online for raspberry keetone tablets for £1.99 P&P only. buyers suddenly found they were charged £70.00 the following month. it stated in the terms and conditions that unless cancelled with them before the end of the first month, the supply would continue. they also used the same billing method and lots of people only then found that their card issuer had no ability to cancel or change back the payment as you signed the rights to the company to allow them to charge your card directly.

I really hate this type of payment as it strips you of the direct debit guarantee and protect you as a consumer

so, basically, you need data on all the time (battery zapper), maybe wifi too (goodbye battery), you sign up for payment to be taken at any time (erm no thanks) and you share your details with tom dick & harry (no thanks again)
If any of the comments are not true then I might take another look at this, with one eye :wink:

So many negative comments on something non of us have tried out yet.

A lot of hassle for not a lot of free IMO.

Coupled with needing a data connection to make and receive calls, having to use their app, and sharing of my data! its not for me. Giving this a miss!

The company was meant to start operating in UK back in June, but due to problems it was put back.
Initially signed up for offer of free sims and registered interest, but after reading reviews and looking a bit more into the company I decide to pass their offer.
It was aimed at basic light users of smart phones.
Reading the reviews of the service it is a bit hit and miss.

Hopefully they will stick to their word and offer a good reliable service.
Good luck to you that

moral of the story guys : There ain't no such thing as a free lunch :smiley:

What is it with taking the pi** out of every mistake .......

so its £6.99 to get this sim???

prefer this deal at 99p month and can top up sim card with call/txt/data credit as needed and no contract

http://www.ebay.co.uk/itm/252091441042?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT

If its a 1-off payment why don't they use PayPal?

IMHO theres no excuse.

Good luck to all those who believe they are getting something for nothing, seriously, i'm half tempted myself... but apart from the impracticalities of relaying soley on a data connection (rebranded 3 product) for all of my mobile services something just doesn't seem right, their website looks like it was knocked up in frontpage by a 5 year old which usually is a bad sign and kinda fishy seeing that the internet is the thing at the very core of their business.

Wheres Scooby Doo when you need him?

Ordered one of these sims for my tablet, I rarely use it out of the house but for the money I'll stick one of these in just for the sake of it :smile:

Cheers ,ordered basic package for the bairn

Nice thanks

Ordered thanks! simple :smiley:

G!.......That was close! I nearly clicked the pay button and I thought I should have read more pages of this thread. I am so glad I did and avoided these con artist! In my opinion this deal should be either expired or MUCH better explained in the description!

i get 1gb and 200 minutes and text from virgin. cold

I doubt it will last a year, but good for emergency phone, be careful if you transfer your number across, when they go pop, your number could go with them

also as stated above

Note that data usage reporting may be delayed by up to three hours. Our system suspends activity if you are within 100MB of your monthly data allotment and your account has a credit balance of less than £2.



so it seems the free 200mb of data will actually only give you 100mb before suspending you unless you have auto topup on or more than £2 credit balance.

the delay in data reporting also means that you will likely go over your allowance before they alert you or they will preemptively auto top up your phone if you have this enabled well before you exceed your limit

seems like they have a way to always extract money from you by blaming their laggy billing system

Not sure if anyone has seen this regarding downgrading from the free trial of premium 1gb to the fee plan but it seems that the free plan only supports 4g.


How do I downgrade?
We are sorry to hear that you would like to downgrade your data plan. We do want to let you know that if you're currently on a 3G/4G plan, downgrading to our free plan will cause you to lose the ability to access the 3G network. If you would still like to downgrade to our Free monthly data plan on the 4G network, please follow this link.

Site appears to not let you check out at the min, must be having technical difficulties.

Watch how this will end up like Ovivo and they take your money. A scam in the making

Probably a daft question but how do I know if my iphone 5 is unlocked?

I'm currently with tesco.

How to port number?

Thanks OP, seems good to use with my iPad for the data, I'll just turn automatic top-up off and prevent the data going over the limit.

what happens when you go over the allowed quotas ?

If you approach or go over your free data, what happens?

If you go over your monthly data amount, your credit card on file will be charged a small amount so that you may continue using your FreedomPop service without interruption. The overage rate is as follows:

Free plans = 1.5p/mb (£15/GB)
Paid plans = 1p/mb (£10/GB)

FreedomPop uses Automatic Top-up to ensure you are never left without internet access when you exceed your monthly data allotment. The default top-up amount is £10.00. You can turn off this feature at any time. In any month your usage is within 100mb of your monthly plan capacity limit, or in which your account balance falls below £2.00, your account will be charged the automatic top up amount using the primary payment method on your account.

When you disable the Automatic Top-Up feature your account will be suspended when you reach the top-up threshold. However, if you exceed your free data allotment in a single session, your account may switch to pay-as-you-go mode.

Note that data usage reporting may be delayed by up to three hours. Our system suspends activity if you are within 100MB of your monthly data allotment and your account has a credit balance of less than £2.

Additionally, you can select FreedomPop Usage Alerts from our Services page to receive alerts when you are approaching the end of your allotment of free data.



How do I contact customer support?

Simply type your question in the search box to get instant answers.

Tips: For better results, type more than one word and use a question phrasing.
If you don't find a match try phrasing your question differently.

If you can't find what you're looking for you can email us at [email protected] or call +44 11 3887 0823 Monday-Friday 9am-5pm GMT.



What is FreedomPop International (Global) Calling?

FreedomPop International (Global) Calling allows users the ability to call over 50 countries using their Freedom Phone or Free Talk and Text app. Like everything FreedomPop, we offer a basic Global plan with 100 FREE global minutes.



What phones support International (Global) Calling?

All Phones using the FreedomPop Messaging or FreedomPop Free Talk and Text app will be supported.

Our users who are SOLELY utilizing FreedomPop's Free Talk and Text App, without a credit card on file, will not be able to sign up for services. Instead, you will need to create another account, and update your billing information, in order to utilize our International Calling service.



What is Data Rollover?

Data Rollover allows you to rollover unused data up to 500MBs every month (up to 20GBs). You will be able to share your rollover data with friends, and roll over any unused 500MBs on any plan. Unused data will continue to accumulate every month thereafter until the service is cancelled.
For example, if you were on a 1GB data plan:
April -- 1GB total data in your account. If you use 250MB, you can rollover 500MB
May -- 1.5GB total data in account (1GB data plan, 500MB rollover) -- If you use 400MB, you will rollover 500MB
June -- 2GB total data in account (1GB data plan, 1GB rollover) -- If you use 500MB, you will rollover 500MB
etc....

Data Rollover is billed at £1.49/month.



Can I make calls over WiFi?

Yes, in fact WiFi typically provides better call quality. However, the minutes will still be deducted from the voice/ text plan.



How do I access my voicemail?

Visual Voicemail is voicemail with a visual interface.

You can access voicemail using the visual voicemail functionality. The phone comes with the visual voicemail app installed and you can activate the service via the app for £0.99/month.

Android users will need to download the FreedomPop Voicemail app in the Google Play store. For iOS users, the feature is built into the app.



How do I disable voicemail?

If you are not signed up for Visual Voicemail, you will still be notified when a voicemail ends up in your inbox. If you wish to download and play these voicemails, you will need to add Visual Voicemail service at £0.99/mo. If you do not wish to receive these notifications, you can manage these settings on your FreedomPop account (it is enabled by default).

To disable the Voicemail prompt and storage of messages, log into your FreedomPop account and navigate to My Account >> Account settings >> Voicemail Preferences.

Tap "Edit" to change the voicemail status to "Disabled."



What is the FreedomPop Diagnostic app?

FreedomPop’s Diagnostic app provides a unifying user interface that simplifies and quickens the process of gathering information and testing the functionality of a FreedomPop Device. It’s designed to be a companion when resolving any issues with our tech support during call or via email. It's also a quick destination to easily find device information, speaker/microphone testing, and device actions such as performing a soft rest, or complete factory wipe.

Key features are:
Easy to navigate menu
Status reporting
One click access to all system menus and settings
Instant access to unique phone identification information
Check current connection status and type
Test for the audio output and input with clarity readings

You can download our app here. FreedomPop Diagnostic app is not available for iOS devices.

Following adambanana403's tip, I'm going to paste below FreedomPop's help and support for their UK customers. Thanks to him for the advice. The information below provides some useful insight into things. There's a customer service number as well.


What is FreedomPop?

Hello UK! FreedomPop is the nation's first wireless Internet provider committed to delivering 100% FREE 4G mobile Internet service. Since 2012, our mission has been to deliver free and fast mobile services to all from our home in Los Angeles.

We offer GSM SIM cards that allow access to free voice, text, and data with your current 4G and 3G phones, and plan on rolling out ultra-fast, 4G LTE coverage by late October!



Trouble Making & Receiving Calls or Texts

If you are having issues making or receiving calls or texts, there are a few steps that you can take to resolve the issue.

1) Make sure you have WiFi or have data enabled (you should be receiving a connection to HSPA or HSPA+). Please ensure that airplane mode is disabled and you have a network connection. If you are not receiving a network connection, you may want to try to toggle on/off airplane mode.

2) For Android phones, please make sure you have the most up-to-date version of the FreedomPop Messaging app by checking in the Google Play Store. If you have an iOS device, you will need to make sure that you have the most up-to-date version of the FreedomPop Free Voice and Text app.

You will need to have the SIM installed and activated before downloading our applications. If you accidentally installed the app before activating you SIM card, please uninstall the app. Insert the SIM card again, and wait for it to receive a signal before attempting to install our app.

3) We also highly recommend downloading the FreedomPop Diagnostic app in the Google Play store. The app is custom-designed to help diagnose software-related issues affecting your Freedom Phone. It will help guide you through many of the steps listed in this article as well. The app is currently only available for the Android platform.

4) If you have recently ported, changed your number, or made any other recent account changes, it's usually a good idea to refresh the FreedomPop Messaging app. Open the Messaging app, and tap "Messaging" in the top left-hand corner. Tap "Sync Account Data." This will re-sync the app with your FreedomPop account.



Can I transfer my current phone number?

We currently do not support transferring (port-in) existing phone numbers to our service for UK users.



How do I make calls and texts?

Please make sure you have the correct FreedomPop apps installed in order to receive calls and texts. You can download the latest version of the FreedomPop Messaging app in the Google Play store. For iOS users, please make sure you are using the latest version of the FreedomPop Free Voice and Text app in the Apple App store.

For the best user experience, we recommend solely using our apps for making calls and sending text messages.

NOTE: iOS users will not be able to make calls using the iPhone's native dialer. We recommend hiding the app in a folder and using our app to place calls.


FreedomPop Free Voice and Text App (iOS)

FreedomPop Free Voice and Text app is our custom-made iOS app that allows you to make 100% free calls and texts to anyone in the UK and anyone using the app in the world. FreedomPop Messaging app is exclusively configured to work with any SIM-based smartphone. Turn your iPad, iPad Mini and any iOS device into a phone for free with free voice calls, free text messages and free sms and chat with your friend anywhere.

Features include:

Free calling app with free phone calls to anyone in the UK and anyone in the world with FreedomPop app
Free texting app with free messages to any UK mobile number
Free UK phone number to take with you anywhere
Free SMS app to stay connected with app and non app users alike
Free international phone calls to up to 50 different countries around the world
Use Freedompop as a free second phone line
Make free voice calls and send free texts anywhere over Wi-Fi
Try our Free Basic Plan (includes 200 Texts, 200 Mins -- 100% Free for life!)
Turn your iPad, iPad Mini, or any iOS device into a phone. Make free phone calls and send free text messages to anyone.
Free Wi-Fi texting and voice calling
Free texting and voice calling back to the UK when traveling abroad
Save tons of money on your mobile plan with free texting and free voice calls
Make HD-quality phone calls on Wi-Fi. Also works over 3G and 4G connections
No up-front costs, contracts, or hidden fees
No advertisements
No spam
We don’t share your number with any third parties

*Note: iPad users may need to search the App Store for "iPhone Only" apps if you are not able to locate the app.



FreedomPop Messaging App (Android)

FreedomPop Messaging is our custom-made Android app that allows you to make 100% free calls and texts to anyone in the UK and anyone using the app in the world. FreedomPop Messaging app is exclusively configured to work with any SIM-based smartphone.

Features include:

Free phone calls to anyone in the UK and anyone in the world with FreedomPop Messaging app
Free texts to any UK mobile number
Free data connection to get online, surf the web, & use any application
Free UK number to take with you anywhere
Make calls and send texts anywhere over Wi-Fi
Turn your tablet into a phone. Make phone calls and send text messages anyone on your tablet, phone, or Android device
Wi-Fi texting and calling
Travel worry-free with cheap calling so you never have to deal with expensive carrier plans or surprise bills.
You can make calls over Wi-Fi from anywhere in the world to any UK number for free.
Text back to the UK for free when traveling abroad
Save tons of money on your mobile plan
Free Plan includes 200 minutes, 200 texts, and 200MB of data.
Never pay a phone bill again
Make HD-quality phone calls on Wi-Fi. Also works over our 3G and 4G connections
No contracts, or hidden fees
No advertisements
No spam
We don’t share your number with any third parties

I'm concluding the sensible strategy is to wait until some of the already ordered SIMs have arrived and found to be working as expected or not. Of course waiting might mean a further increased setup fee. But at least you will have a better idea of what you will be buying.

Its all a bit pig in a poke atm.

As I have already said, the link on the UK site is to the US support page. The actual UK support is available on support.freedompop.com/UK , but only works if you use the search bar to 'browse'.
Using this page I have found that the app is probably not needed, even though they want you to use it:
I have also found that porting your current number in is not possible yet:
I hope this helps some people :man:

But how long will it last?

Guys, I think there is a need to calm down.

There is an indication on the homepage that you will need an app:


However, the FreedomPop UK site is a very shoddy port of their US website. There are many things that have simply been transferred verbatim over the Atlantic, especially the support pages. Things are mentioned in dollars. The terms of use page also cites United States law quite a lot.

It's very possible that information has not been properly rewritten for the UK market and therefore maybe an app won't be required. Indeed, if you have a look at FreedomPop's app page at the Play Store, the changelog doesn't state that the app has been updated for UK users. It's all US-centric.

So I don't think we can be sure how everything works just yet. We need to find out properly first.

This happened to me a few years back. Lost £300.

3g is a cellular standard.

That's a very confused sentence. What evidence do you have that they have a commercial relationship with WhatsApp or are you just making it up?

Gather people are realising this is just a whatsapp rebranded servicethat probably has minutes that either uses wifi or a separate connection skype and viber can call normal numbers at a cost!

They are sly and add things if you go over you will be charged and they have continous credit/debit authority so you have been warned hardly worth the hoops i only pay £5 a month for my mobile deal!

In america they throttle the free users and give priory to paid users! Just a gimmick! Let me see if 100,000 get suckered in tats only 700k just enough to get disappear!

Ovivo part II

It would seem that hey want you to use the app but you dont have to. Found this in the support pages:

Yes it makes that clear when you are using another device (tablet, pc ...) with their app but can you please quote the T&Cs where it says voice can only be used through the app on the SIM device. That's what is puzzling us.

Make sure you disable auto top-up!! :confused:

its a voip service that uses data (wifi or 3g), not a cellular network unless . you have to use their dialler app which will probably use advertising and kill your data, the app like the 3 app needs to be reactivated constantly if you dont have a data connection which will soon kill any data cap on 3g. as has been pointed out a completely different product to what ovivo was!

the app iteself all will not work unless wifi or 3g is enabled - clearly states that in the t&c. they do have a 2g signal but 3g or wifi have to be switched on at all times and only then will it work with the app. youll kill you 3g data so quick you wont know even know its happened under the free 200 min plan!!!!

Having been suckered in for 6.99 then read the terms and conditions (once you could) this a voip service with data having to be on if not close to a wifi spot. You have to use what is effectively a customised version of the three wifi application - you cannot use the standard dialler - none of which you can find out until having paid.

I have looked for a phone number or email/contact box on the site to be able to cancel but cannot find anything.

Has anyone got a way of contacting these con artists so that I can cancel under distance selling regulations?

*it's

:wink:

(This is getting out of hand!)

If you look at the porting number instructions it's still in US Dollars and relates to America. Great price, but not worth the effort from me until properly established.

Can you post that bit of the T&Cs please?

I tried to buy a sim and i got an error at checkout. Tried another card and it worked fine. Bit peed off that it was 1p activation last week and £5 now. Some of the terms seem a bit vague and at times contradictory. Am still none the wiser what happens once you go over the data allowance as i've read one thing and been told another. Still, i've added a card to my account that never has money in and can't be overdrawn so they can't auto-top me up when they choose.

Theres a cancellation form at the bottom of the T&Cs page:

To FREEDOMPOP EU LIMITED, 16 Great Queen Street, Covent Garden, London WC2B 5AH, UK [email protected]:

I hereby give notice that I cancel my contract of sale of the following Products: ____________________________________
____________________________________
____________________________________
Ordered on: ________________________
Names of consumer(s): ______________
Email of account: __________________
Address of consumer(s):
____________________________________
____________________________________
____________________________________

Signature of consumer(s) (only if this form is notified on paper):

____________________________________

OVIVO 2.0.. no thanks, learned my lesson the first time.

Note, that's cancellation of service, not activation fee and delivery fee refund!

https://www.freedompop.com/service_plan_terms.htm

scroll to the bottom :wink:

Wow so this is only a voip service :/ they really need to mention this!!

For any other mugs as naive as me use [email protected] to attempt to contact them.

This deal should be hotter but I expect the ghost of Ovivo compelled many cold votes.

Tanks very moch ;-)

Beat me by 15 hours :smile:

How do you get this? The link takes me to a page that asks for a zip code but won't accept a UK postcode.

wrong..not brung..its brought :smiley:

handy as a spare sim in a dual-sim phone :smiley:

likens 'brought' to 'bought' - thought that was obvious!

im on tpo

english lessons. thanks.

Has anyone had their sim yet whose ordered in the past? Whats the deal with the app? for those who have ordered previously? do you defo need to install it to make calls, receive msgs ect?

Cool story bro

Thanks for this OP i thought ovivo was fantastic while it lasted.

Who brung it?

Only got this just last week: THE WAIT IS OVER! (FOR YOU) You've been hand selected to get early access to FreedomPop's free phone service and join our exclusive Alpha group (Yes! Pre-Beta!) and receive 100% FREE Phone Service.

Redeemed the invite and not heard anything since...:confused:

I bought 6gb of data on an EE sim for £14.50 which lasts 3 months with good 4g coverage. Seems better to me to use this on WhatsApp or Viber if calls are internet only

Just ordered one for the son, hot from me

lol, all the suckers who fell for ovivo will fall for this company

Been waiting for this for some time now. Just ordered one for myself and one for my father.
My next phone will definitely have to be dual-SIM.

This is great for kids but anyone got a link to buy additional data? And costs

Does anyone know whether this will work in a 2G phone?

Will the threeintouch app work on this? Doubt it, but thought I'd ask

just looking an additional sim for ..................thanks

Looks ideal for my mum

Thanks OP ordered. Just got a dual SIM One Plus Two so perfect timing. Its odd I signed up for their launch service no email to let me know they launched.

And does this work on brick phones?

Does it store your card details? Say if i go over the 200 min a month limit, will i be charged? Can i use paypal?

Currently got £8 left from my £10 top-up back in May on my Three sim, so might give this a look if it's still around when my balance runs dry, thanks OP.

...likens it to what?

Anyone received their sim yet? Ordered couple weeks ago for £2 and still waiting.

Ordered last week for £2 inc postage and activstion.. Recently ordered new debit card to use contactless so no fear if they will ever take any monies from account.. Will be used on 4g. Ordered 5 sims and will be sharing data..

Get 200mb free if login on android or ios app first time.

Signed up and disabled auto renew, gonna use this SIM in my iPad for general surfing out and about which 200mb should handle well.

After Ovivo and Samba, I'm not holding my breath with how long these guys last.

Got fingers burnt with Ovivo as well so not sure I can be bothered with this new one.

Not so much the money, as very little tied up in it, but persuaded family members to sign up to it and then looked a right numpty after a couple of weeks when it folded. Then had the hassle to organise new providers for them etc.

states get 500 min 500 text 500 MB for free UK been screwed again, get better offer at life mobile for under £7, I know the £6.99 is one off payment but the allowance will soon be used

Turn Auto Top-Up off.

In my home dash > Billing > Automatic Top-Up: Enabled.... change it no

Ordered, I thought it was never coming, I just hope it doesn't go the way of Ovivo and Samba.

FP advertise the service as being free. The set-up is chargeable. Once set-up, the service is free, unless you elect to add chargeable optional items.

Review of the US version http://mobile-broadband-services-review.toptenreviews.com/freedompop-review.html

why should I pay £5 for activation and £1.99 for delivery they should offer it completely free initially

It was because I was going through my works servers which are based in the USA (hence "zip code" being requested). Back on my own home server it's worked. Thanks.

Well I have ordered the sim for £6.99. It states no additional monthly ongoing fees. Will try it in my second sim slot of my mobile phone and see if it works - assuming it ever arrives.

I signed up for 2 pre-pay credit cards linked on this site a month ago and neither of these arrived either - so maybe this is not legit. However why give us a nice account login and the choice of mobile numbers if this is not legit?

I tried to order with an orange pre paid card but wouldn't except it

I applied for this months ago and have heard nothing

My guess, and this is only a guess, is that you get 200MB of roaming data total. The 200 minutes of calls do come out of your data if you are out and about, but if you are at home on Wifi then they still count as minutes, but not out of the data as well. Basically I am viewing this as two services. One is the app, similar to Skype with 200 minutes of included calls. The other is the sim with 200MB free data, if you are connected to Wifi and make a call, the minutes are used but do not impact data. If you are not on Wifi then they impact the data as well, probably not on a 1min=1MB rate either, since voice calls should use less than 1MB per minute, eg. for Skype "Calls to mobile numbers or landlines: 6-20 kbps or around 150KB for one minute of calling" (source) and this should be comparable.

The app is only available on IOS or Android, but when you choose your sim card size it lists Lumia windows phones, so it must use Threes network in the normal way for these to work. I think they may route calls and texts over wi-fi if available though.

Ahh okay yeah, I've not thought about that, doh! :disappointed:

yeah surely that can't be right, there must be a reason it shows 200 minutes and 200mb separately, perhaps they know when its voip rather than general data??

Wont be risking with my details after Ovivo disaster. Nothing is free.

You'll the sim for the data connection when not connected to wifi so the app can work for calling/texting.

OP Great spot.. bargain..

Ovivo was awesome, I had my account for over a year definitely got my money's worth, if this deals keeps up for 3+ months I'd say you're quids in.

I don't think it can be right you need the internet to make or receive calls. It can't be, this would be no kind of deal then. I think it is more likely to be what Dazza_DCFC said.

Hang on then, so you will always have to have mobile data on

lol, isn't this pretty dreadful then? If mobile data has to be on all the time just so you can receive texts/calls then that 200mb will go in a heartbeat! That can't be right can it?

That's not the way I've read it. It will work as normal on your day to day phone, all you have to do is insert the sim card and away you go.

However, if you want to use your calls and texts on another phone/device you can download an app, login with you freedompop account, and use those calls as VOIP calls.Similar to what virgin do with their landline phone service where they allow you to download the virgin app so you can use your phone to make landline calls that come out of your landline allowance.

Trying to pay with my Orange Cash credit card (top up credit card) and keep getting "Unable to authorize your credit card purchase, please try another card.". Not sure I want to give them any of my actual credit card numbers.

Can i port a 3 number to them if they already use the 3 network?

You can on skype and viber too but they charge for it! So its not different at all! And as nearly everyone has whatsapp anyway why would you wanna call additional numbers apart from landlines at 8.99 a month i pay less for 600MB and have 300 mins and unlimited texts

Like i said only worth it for the free 200mb and you would have to install a cellular counter to make sure you don't go over unless you wanna pay 99p for their data counter alert

The difference is that you can call phone numbers rather than only other whatsapp/viber users.

I am not quite sure what to make of it then. I thought it seemed a great deal. I understood you had to use their app, to dial out, but I thought that was just a mechanism. Does it then mean you can't receive or make calls unless you are connected to the internet? Surely that can't be right. As then it is just like WhatsApp, rather than a mobile provider/phone package.

The more i read about the american version the more sneaky this company seems! Is it really worth jumping through hoops for 200mb data probably not!

FAQ:

If you approach or go over your free data, what happens?

If you go over your monthly data amount, your credit card on file will be charged a small amount so that you may continue using your FreedomPop service

I dunno if it is a certain part of the U.K, or more people getting confused with words. I see people almost daily confusing loose and lose, or, one that annoys me more than anything, using the word draw instead of drawer.

This is not such a good deal as what it seems 1GB for £8.99 Mobidata who also use three charge £4.97

and the 200 mins is not traditional calls so its no more than whatsapp or viber calling and using your data allowance!

The only good thing would be your free 200MB allowance but in the usa they throttle users who don't pay and you can pay extra for priority! They share your data so use another email and they have continuos card authority!

And you have to pay for alerts so in other words unless you reset the counter on your ipad you could use 400mb and find £4 coming from your account! Maybe on a day you have no money in there causing bank fees to be charged!

It's one of those deals where its free if your careful but basically they make money by charging more than what what you would have paid via say Mobidata or another operator. You can get 1GB from mobidata and use viber and whatsapp for however many calls you get.

If i remember right viber is no where near as clear as traditional voice calls! And if they throttle non paying people then the internet calls they offer will be useless unless they guarantee bandwidth!

I'm not going to buy just yet even filled out credit details but think i'll just wait!

Anyone received one of these yet??

i know i really dont understand why some ppl in the uk say that they 'brought' something instead of 'bought'. is there a certain part of the uk in particular that likens this terminology?

From their Privacy Policy:

SHARING INFORMATION WITH THIRD PARTIES

We share your information, including personal information, with the following entities and for the purposes described below.

Affiliates and Third Parties. We share your information with third parties so that they can understand the kinds of visitors to our Site and users of our Services, how those visitors use our Services, and for research purposes. We also share your information with affiliates and third parties for their own marketing purposes.

If this lasts in the uk for 12 months then the one off fee seems good

I think Ovivo lasted 2 years??? Was worth the initial £5 if you got in early!

That's my understanding of how it works.

If you take any service apart from the free one they charge another 99p i gather thats for continuous credit/debit card authority!

It might be worth using the 1gb data trial and then downgrade! Can you do this straight away or do you have to wait until the month is nearly finished before downgrading to the free one!

waiting for the free sim for months and …

You have to use their app to make calls and texts with this provider. In other words the native dialler and texting app on your phone wont work. The SIM provides data only so you will need 3G data coverage for it to work. I'm guessing the sim can go into an ipad.

I am also not able to go past the zip code part as it says it is not correct. I have put the postal code without spaces but to no avail..Trying for Glasgow post code by the way. Thanks!

for those who don't know who Freedompop are
http://www.uswitch.com/mobiles/news/2015/05/freedompop_free_mobile_service_hits_uk/

Misleading title..Once off £ 6.99 and then £1.99 every month to keep the service..I am using mobiles.co.uk from last 6 month and it works out £ 3.80 per month of O2 network..1000 minutes..1GB data and unlimited minutes..after redembtion and no problem at all.. Very pleased

purchased one... paid using credit card. i remember claiming my money back when ovivo went under, and I did get my money back.
So use credit card to pay, and you are covered for a year !!!

You guy sure they are piggyback on THREE? I compared the coverage between the two, and freedom coverage is awful.
200MB will be more than enough for a month for me if the coverage is that bad as I move about quite a bit

[/quote]This is a data only service. You need to download their App in order to make calls and send texts. It runs on the 3 network so I guess the App is probably a rebranded version of the existing "3 in Touch" App.[/quote]
Oh so it won't work on any 3g phone??? like blackberry or a 3g nokia?

Also the calls will cain your 200MB data allowance

Can i still use it for the ipad mini then if i don't want the calls? i.e for a back up data?

Amir

yeah, you got to pay for them to spy on you.

This is a data only service. You need to download their App in order to make calls and send texts. It runs on the 3 network so I guess the App is probably a rebranded version of the existing "3 in Touch" App.

I would also like to know if it works on 2G.

My mum wants to continue using her 2G phone. Struggled with a basic touhscreen phone when I switched her account to Three.
Currently on Delight mobile but this seems a better offer, if it will work on 2G.

+1!

ordered
see how it dose

NSApop

Dat Three network. :disappointed:

Does anyone know if this will work with the Samsung Galaxy Camera? Also, if Auto Top-Up is turned off, can a 'bill' still be ran up if the data usage goes over 200MB or does it just cut off at that?

Another OVIVO i thought these things didn't work! However if you get in early you might get a years usage before it goes belly up! How much our the sims?

1) mobiles.co.uk can cease trading at any time it choses regardless of any necessity to cease or its affiliation with CPW
2) few people ever expected p4u to cease trading, but many p4u customers lost significant redemption amounts - inc HUKD members.
Not suggesting any company is about to cease trading, just attempting to point out that redemption deals have significant risks. (Also not suggesting FreedomPop is a redemption deal).

This reminds me of Kingsman - the secret service :smiley:

Remember to turn off Auto Top-up as it's on by default...

Automatic Top-Up and Pay As You Go
FreedomPop ensures you'll never be left without service should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account £5.00 the first time you get within 20MB of your monthly plan capacity limit. You can turn off this feature at any time.

Hope it lasts a reasonable amount of time. Out of interest it costs $9.99 to port your existing number! Ouch.

What's the chances of FreedomPop going bust? Answer: High
And what's the chances of mobiles.co.uk, being part of CPW, going bust? Answer: Very low.

What happens if you exceed the 200mb? Do you get stung for huge charges, or does it just stop working?

Whats this freedom pop messaging app you have to download?

DUH! Thanks! Took me a while but it is free :smiley:

Is anyone actually using the service yet?

Read about these guys last year so glad to hear they're finally launched. I would be all over this but living in the isles in the far north Vodafone & O2 are the only half decent coverage carriers up here - and we don't even have 3G with them, let alone 4G! Heat from me all the same op.

Where did you bring it?

Yes, I stand corrected! It is free after all!

Thanks

It's definitely not £1.99 after the initial trial if you ensure all the boxes in the shopping cart are unticked - namely the Premium Voice Trial option in the Basic 200 package that is ticked by default - it's a bit cheeky because the price is showing as FREE so a quick glance makes it look like it's all free, but if you look the 1.99/month is crossed out.

If you untick this then the small print updates to show

they gave the impression its totally free. you pay the £6.99 and they have your card details to bill you freely in the future. no thanks

Business is the name of profit & loss. I know what you trying to say but to be honest I i have recovered 60 percent of my amount and next month it will be 80 percent will be recovered. Plus I am getting the services as well from well reputable company Like O2. :smiley:

Is it only credit and debit card only.....

Heard about this a while back apparently they make their money on the cheap packages and such it's huge in the USA. This is great for just in case.

It's definitely £1.99 a month after the initial trial.

Thanks OP.

Brought - Lets hope is does last longer than Ovivo....

Be quite good if you have a dual sim phone, an extra bit of data.

Cheers, this may be exactly what my mum needs!

It's not misleading. You need to deselect an option to not pay £1.99 a month.

When i did it last week via an invite it was 1p activation.

Sorry unlimited text instead of minutes

Activation is showing at five pounds how do you get 1p activation for nano sim?

Interesting, sounds better than ovivo
I don't understand how they will maintain this service, it's exactly on the same model as ovivo and will go burst.

I am waiting for 3 of these sims. The charges i paid where - 1p activation fee and £1.99 p&p. I deselected everything and so will get 200 mins, 200 texts and 200Mb each month for free. You can pay £1.99 to roll your leftover data each month. There are various other options you can select. You can also perform tasks to increase your data allowance each month. I will test it and see how it goes.

Does this work with any phone?
The service seems to work off wimax towers?

you need to pay
By clicking Activate, you agree to pay the amount Due Today. Your FreedomPop service will not begin until your device ships. Your subscription includes a 30-day free service trial. At the conclusion of your free trial, your service will automatically renew at the rate provided. You also authorize FreedomPop to charge £10.48 every month for continued service. Cancel or downgrade at any time.

£5 to set up the account and £1.99 to post the sim card to you. You get to choose the size of sim card.

signed up. worth a try. thanks

can you please suggest what 6.99 is for?

I believe they are using Three. You get to choose a mobile number from a selection of numbers at checkout too!

Their website says they've been operating in the USA for a number of years and they have been backed by one of the founders of Skype.

what network are they using?

You can deselect that option and pay nothing.

You need to pay £1.99 each month to keep the service going