Comment

I assume you bring your own cutlery when eating out in restaurants?

People are asking the same questions or saying the prices aren't coming up without reading the comments so hopefully this post will help as it's getting a bit repetitive and tedious, no offence intended.

1. Follow the link or go to O2.CO.UK
2. Select the relevant phone
3. Select SHOW TARRIFS
4. Select SHOW MORE
5. Find the tarrif with the corresponding UP FRONT COSTS from the OP (DO NOT worry about the monthly cost, they will not match the OP pricing)
6. At the bottom it will clearly state the device plan cost (which should match the OP) ***THE REASON FOR THIS IS THE AIRTIME CAN BE CANCELLED WITHOUT CHARGE***
7. Receive phone in post/pick up phone
8. Request unlock code (I advise against turning on phone or using the sim)
9. Call up and cancel airtime and pay off device plan ***AFTER THE UNLOCK CODE IS RECEIVED***
10. (OPTIONAL) Cancel the DD for the airtime and device plan. This will remove the chance of O2 incorrectly charging you for the airtime contract, which has happened in a few unfortunate cases.

That's what I read when these "deals" first started being posted for o2 refresh. It clearly states you can cancel the whole contract both parts or switch your phone not cancel one part and keep the phone. Thus making this less of a deal and more of a scam to get a phone at a reduced rate than it would be on PAYG from o2.

People have commented on other "deals" they were charged a few weeks after cancelling @£29*24 and had hassle getting it refunded. o2 are more than entitled to do this and put a black mark on your credit and ban you from future contracts as by following this process you are breaching terms and conditions and trying to blag a phone discount that's only applied as part of an on going airtime contract!

Yes it might work in theory but noteably only if done manually via the phone. Just remember that because the system allows it to be put through doesn't mean it's permitted. What it's actually supposed to do is allow you to pay off the phone so you can immediately purchase another and continue your airtime contract.

When it's a rubbish phone they want rid of they probably don't mind but when its a more recent model they'll be more likely to pursue you for the entire contract agreed upon, as by not returning the phone you are technically under contract, even if big Jane from customer service says otherwise, she is just doing what the computer allows at the time.

Anyone having static headphone problem with the iPhone from this deal?

Hi,

I followed the instructions on here and got an iPhone 6 Plus 16GB, but now they are asking for a £576.79 early termination fee. Did anyone else encounter this?

Got my refund now mate. Took 5 weeks

They still owe me just short of £30 they withdrew after the first month even though i paid up and cancelled contract. Been refunded apparently but it's been weeks and still not credited to my account.

is this a good way to get iphone 6 cheap? is it still possible

is this still the cheapest way to get an iPhone 6 plus? thought they might drop the price now the 6s is out. Think i'd bite if the 64gb came down to £350

Not sure why this has been marked expired as it still seems to be available on the the O2 website

as some may see/know I recieved my iphone on Monday, unlocked and cancelled on Tuesday
Today I received my bill, been charged £3.12 for Tariff charges despite not using any data or making any calls/texts etc

thing is when I cancelled I speciffily mentioned no further charges and the lady(English) clearly replied no further charges

Just called customer services, £3.12 to be credited back next month

wonder if o2 will knock off another £100 seeing as apple have done so in time for the new models

Why is this expired when it's still available?

following my call last night to cancel etc

my Phone Number, details for the Iphone 6 have dissapeared from my online account
so I assume (hopefully) that means no nasty surprise payments

** to be fair the youg lady on the phone did say, once this goes through there should be no further issues with this

watch this space


further update regarding unlocking as I tried several ways, both on line and via chat, I have had mesages back now telling me it can't be unlocked as it already is, also tried 3 different sim cards last night all 3 worked

so happy days now

I'm baffled by this unlocking

following receipt from 02 regarding successful unlock request etc

I put an "3" sim in my phone, immediately on the iphone 3 appeared on the screen
did the itunes bit as per instructions, iphones done a full restore via itunes (with the 3 sim in it)

however never got no message regarding successful unlock etc

last time I unlocked an iphone via Vodaphone, they gave me a code to inputt via itunes to unlock

also phoned 02 to pay off phone, all done, happy days
Thanks to OP

further update, just changed the sim from "3" to 02 no problem
so its now unlocked, Happy days, £379 for iPhone 6plus

Nope, just put a different sim other than o2 into it and put it into itunes, I personally restored mine with a clean install and after got a pop up saying "congrats your iphone has been unlocked"

Received my email for unlocking etc however there's no code ??
It states to connect to iTunes via usb and unlock will be compete

Sure last time I got an iPhone unlocked I was given a code

Was billed for a full month (£29.97) on 6th August. Got tired of waiting for this to be refunded so called them up. Guy I spoke to said they could only refund £24 due to 'usage'. Couldn't be bothered to argue about this so let it go.
Was a bit annoyed, but I can live with losing £6 for non-usage.

Still loving my phone. :smile:

Right here's my take/version of events since I picked up my phoned earlier this afternoon

I've read right through and it appears there's plenty of conflicting advice and stories, so here;s mine

Picked phone up about 4:30
had to put 02 sim in phone to get Imei number (nothing in my online account as mentioned in thread) and phone was asking for a sim to activate etc
anyway sim in, made a call to 202, as per a number of posts (have not used it for either a call or data)
I then filled in the online unlock form
I then tried to phone 202 but had to wait for over 10 minutes
before 02 answered I got through on Live chat

after a few minutes on live chat I was advised to call back in 24 hours after the phone had been used/registered on my account ??? (odd as the phone/number have been showing on my account for 2 days)

received an email back from my online form stating something was wrong and to resend it etc (I may have put the wrong security details in) anyway submitted again since, but this time I entered my last bill details.

I have just tried live chat again, low and behold this time the phone gets unlocked without any problems/questions. advised its been done and will take upto 72 hours but they will do it as a priority (and got the live chat via email)

so fingers crossed this time tomorrow, I should be able to pay off the phone after gettuing the unlock code

Thanks to all on this thread for various tips/advice etc

Ordered late on Friday night (10:05 ish)
received several emails including order confirmation/order number etc

however when checking my online account there's no order ???
(I'm already on 02 as well)

*** update order now showing in online account
although no sign of Imei number as mentioned in some posts

Can I just put my Tesco Sim in from the start and cancel and request unlock?

I Just wanted to confirm the procedure to ensure that I get no shock bills and the unlock goes smoothly:
1. Receive phone in post
2. Call up from my landline and 1) pay off device plan 2) cancel airtime 3) cancel Direct Debit
3. Put the O2 sim in, Turn off mobile data, ring 202, wait for it to connect, then hang up
4. Request unlock code...within 72 hours should be all good to use with another network.

ARE THE ABOVE FOUR STEPS CORRECT?
Also you guys think this deal will become cheaper next week after the new iPhones come out??

64gb all colors back in stock!!

I'm looking to get one of these phones. Reading some of the comments here I have a few question. A) Can I use another sim instead of the O2 sim that's sent to activate the phone. From memory all iPhones are locked to the network the first sim it registers to? B) Do you have to complete an unlock request even if you don't use the sim that comes with the phone?

Telling me I need to make a chargeable call for the IMEI to be registered with the o2 mobile number and then to wait some hours... I've called 202 so hopefully that works. Don't fancy the charges when I try to cancel.

Phone arrived today, o2 keep telling me its not registered to their network.

Any ideas? I've put the o2 sim in to see if that helped but no luck. This has all been done on live chat.

THanks

Had bill issued for £550, then got credit bill (via web chat) that put my account in credit - then 3 weeks later they took the £550 rather than refund :confused:

Worst case scenario they charge me extra for paying it off in full and in that case I won't do it and return the lot I guess. Will await the phone to arrive.

Separate note, anyone know the courier? o2 forced delivery to my home address and I'll be in work. Hoping they leave it in a secure place / with neighbor.

I'm sure it said the same on mine.

Ah, fair enough. Thanks :smiley:

like I was you could give customer services a call to put your mind at rest :smiley:.. you should be fine :wink:.. I can understand it can be confuing but you shouldn't have anything to worry about :smiley:.
total amount should be £449.99 only no more

So you think I'm all good and the paperwork is just confusing? This is the tariff I purchase:

1 Apple iPhone 6 Plus 64GB Space Grey Refurb O2 Unlimited 24M 10GB
Refresh £29 £209.99


VAT Included: £35.00
Total: £209.99

Just reading through paperwork I've received via e-mail after order:

"4. Amount of Credit

4.1 Total amount of credit ( “Amount of Credit” ) is: £240.00

4.2 The total amount you will have to pay: £449.99

4.3 The cash price(s) (the amount you would pay to buy it outright £549.99 )"

Looks like i'm being charged an extra £100 for the 64GB? Anyone have any ideas?

Just ordered 64GB in space grey so hopefully i can cancel the airtime and all that jazz. Nice cheap iPhone Plus as i've been trying to get one on ebay last couple of weeks with the budget of £500 with no luck. £449 here sp I'm happy. Refurbished I know, but being o2 it should be cool.

I've looked through a few pages of comments and can't find the answer, but I'm assuming you can't just cancel the airtime contract put carry on paying the phone?
i.e. on the 64GB, pay the £209.99 upfront, cancel the airtime but still pay the £10 for the phone every month for 24 months? This would be an easier way to afford the phone up front rather than paying the £209.99 + 10x£24 (£449.99 is a lot to pay in one chunk even if it is a bargain overall).

No stock 16gb

You could have bought a brand new one with 1 year warranty under this offer for £510!

Just bought brand new 128gb unlocked on ebay in auction £610.00 - 10 % discount from paypal so came out at just over £540 delivered and have my new phone today well pleased.

Is there any way to get an Iphone 6 cheaper with this deal?

I'm confused by all the tariffs.

Do u get any earphones with it

What do u get in the box???

Man termination fee bill and refund is super annoying. some one answer me please
Due to system error, credit wasn't issued to my account. It will take working days so need to contact on Thursday then arrange refund again. Still not over with o2, it's adding a little bit of stress on me lol

O2 just took 550.00 from my account I had a mini heart attack I called my bank and they manually canceled it and I will get my money back on Tuesday now on the phone to O2

Hi,

Has anyone else had an iPhone 6 Plus with less than 6 months warranty remaining?

Did you guys reorder and receive a replacement with 12 months warranty?

Any help/advice/suggestions of what you did or would do would be greatly appreciated...

Thanks :-)

So strange, I paid everything and it all went well. Line is disconnected and direct debit is disconnected as well. Today was my final bill for the 14 days. Called O2 to tell them I wanted to pay £3.32 of when my sim was being unlocked the usage. They said that doesn't need to be paid back. They also said Infact we need to refund u £25 back in to your account as I cancelled within the 14 days. I hope this is all ok.

S***! On holiday in Spain and just received email saying bill is £577!!! Help !! Do I need to do anything or will it automatically be refunded. Can't afford for them to take it out.

Haven't got my final bill yet

It is crap and stressful

Wonder whats gonna happen to me. First month airtime has been taken today. Guess i will be getting final bill tomorrow...

​This is why I stayed away from this deal same thing happened to me with a iphone 5 deal few years back and quite honestly it's not worth the hassle.

Thanku glad to hear it's not just me
Really crap customer service though and very cheeky to try to debit customers accounts even after they cancelled the line

I'd recommend everyone to check their account for final balance. Mine had stated £29 had been paid which I had asked to be credited back to me. However, this morning my balance is £555. I've had a chat conversation and they advise it is an early termination charge which will now be refunded and will take up to 10 days! However, if I hadn't checked the money would have been taken. Beware If the money isn't in your account and they do this to you, it will put you overdrawn.

Log into your o2 and have a look when theyll collect the amount by direct debit - mine said 8th Aug, new bill came through on the 9th.

Thanks for the screen grab, got the Early termination bill today, so will check in a couple of days time and hopefully mine will also show the amount credited on to the account to take it to £0.

Got a bill today for 580 ????!!! Even though line disconnected any help please

Got the phone today. Its brand new bit in a brown box. :smile:

Got my phone unlocked in 24 hours with priority.

Now going to pay off device plan and then cancel the airtime.

http://i.imgur.com/WNO25bc.png

Yep, got my final bill today too. Early termination resolved.

I was charged full month, now I'm getting refund for excess paid. There is link on the page to raise refund if you paid excess.

I got my final bill today for £3.74. They already deducted money via direct debit from my account and now my balance showing in -£25.26 and provided form to claim refund credit balance. Also I have cancelled auto debit from my bank for next month as per O2 suggestion that we need to cancel direct debit from bank.

I ordered 64gb 6 Plus, with 39.99p/m tariff. Paid 209.00 upfront and phone arrived next morning. Had issues with getting a nano chip so it wasn't until 6:30pm the same day that I called them. I said I had been offered a better deal trying to transfer my number and wanted to cancel the contract. They said it was fine and that I should use the included slip to return the phone and chip. I asked them how much it would be to keep the phone (like I didn't know). They said £240.00. So I agreed and paid it over the phone. I was told that the phone will be all paid up and unlocked.
They said I would receive a final bill which should be zero due to not even activating sim. However the next day I got an email saying my bill was £1.87. I just left it like that to see if further amounts are going to come up. If it doesn't then I don't mind the £1.87. Will see if anything else happens. I use a GiffGaff sim card so not sure if they have unlocked it as giffgaff sims work in O2 phones. So far so good and I'm very happy.

Also checked online with Apple and my phones 1 year warranty was activated the day I ordered the phone. I have a whole year with Apple. Very Happy.

Make sure you go for
£139.99 upfront £39.00 monthly (10GB Data)

I don't know really. I think after I cancelled the airtime the guy said I will get new bill in/ after 14 days but I haven't got it yet. I don't know why I am still having to pay this month airtime but it also says it's a disconnected bill. I don't know what to do and expect.

All sorted. Thanks.

Can you upload a screenshot plz. I'm getting the same result as rdbmsdba. Sorry to be blunt. But looking for a iPhone 6 plus desperately

Can you upload a screenshot please. You'll save both of our valuable time.

They do not have a tarif for £10. I'm on live chat with one of customer service assistant and he said the same thing.

Sorry, I am trying to figure out if this is still available? Can somebody please clarify as I cant see this on website.
Thanks

This deal is not active anymore. Don't know why it's not expired.

Nopes, can't see it.
For 16 and 64 GB, its £20 per month and for 128 GB, its £25 per month. Can you please check once for me? As my phone is broken, I need a phone. Please check this for me once.
Thanks

Do you mean the early termination fee bill? I got told it will be my next bill - the current bill is set to be taken out in the next few days and my billing date is the 25th, so Im expecting it either this week, or that week.

16 GB is in stock now

The text from 2030 was not an unlock. You will be notified by email from "my care" in a day or two, although I would recommend contacting them again by chat or phone just to make sure that your request was understood.

You can get it unlocked with priority in the chat. The rep said he requested it and then I received a text message from 20 30 with a link to o2 with lots of numbers and text. It downloaded a profile which I installed and then he told me to sync it with itunes and it would unlock.

It's not worked so I'm back on chat now.

It says it is out of stock but can i still order?????????

I had to give them my O2 Pay Monthly number, my current number and my email address to unlock the phone.
Do you they send a message to all three or just the O2 number you received the phone with?

Thanks.

When is the revised bill supposed to come in? My charge date is on 11th. Should I contact them before or after that? Thanks.

Great thread, I have a few questions around this

I currently have an existing contract with O2 with an iPhone and is due up in October, so looking at options to get either a 6 or 6 plus.....I was originally thinking to get a phone off eBay (£480 for a brand new 64GB Iphone 6) and then get a sim contract, but after seeing this, it looks like a good options

But I am a bit confused how to go about it, but also can this work when you have an existing contract with O2...my current contract is on a iPhone 4s (£14 per month for 750MB, 600 minutes, unlimited texts)

any help on the best option for a new phone would be greatly appreciated

thanks

I am but if I don't get a revised bill the next day I will be on the phone to them.

There is no reason why the "Consumer Contracts Regulations 2014" don't apply here in which case you have 14 days to cancel the contract and they can only charge the proportion you use. The fact the deal is made up of 2 parts is irrelevant.

I guess you are correct. The deal description is misleading because cancelling airtime needs 30 day notice and O2 charges you for that month's airtime.

Lol how come your not dying of embarrassment;) I remember when we all bought the first iPhone and everybody complained they couldn't hear conversations and most hadn't took of the protective cover :smiley:

The 14 day Cooling off period only applies when cancelling both the mobile agreement and the device plan and returning the phone.

That's what a chat advisor told me. Here's the relevant excerpt from the T&C's

(b) If you've paid off your O2 Refresh Device Plan(s) (after 24 months or earlier if you choose to pay off early before the end of the 24 month term), you can either:

Decide to continue with your original Airtime Plan. In these circumstances, the combined Pay Monthly tariff will automatically reduce to reflect just the Airtime Plan tariff, until it is terminated on 30 days' notice in accordance with our Pay Monthly Mobile Agreement; or
Take a new O2 Refresh deal. If you're paying off a Device Plan early we waive the remaining months of your linked Airtime Plan that you haven't used, allowing you to upgrade; or
Terminate your Airtime Plan and Pay Monthly Mobile Agreement. We'll waive the remaining months of your linked Airtime Plan that you haven't used (as required by the Consumer Credit Act 1974), entitling you to terminate so that in these circumstances, your Airtime Plan will be treated as not having any remaining Minimum Period for the purposes of paragraph 8.3 of the Pay Monthly Mobile Agreement.

I dont think 30 days notice applicable when you cancel on cooling period (first 14 days). I'm yet to receive the final bill, but many in forum confirmed the final bill around couple of £ based on no. of day the connection was active.

Really?? So the correct price for this deal is device price + 1st month airtime charge? Even though no calls, text or data from tariff was used and airtime was disconnected before the month was up??

You need to press SHOW MORE TARIFFS

The best value 128Gb (and maybe the other capacities too - I didn't check) is the third 10Gb tariff which has an upfront payment of £149.99 and a device plan termination of £360, i.e. 24 x £15. That brings the total to £509.99 which is the cheapest option.

Hey Rodman, many thanks for taking the time to reply.
I am a bit lost. Its not matching as per your post. Is it not available anymore or am I looking at wrong place. Please let me know as my phone is busted and I need a new phone. For me, this is showing as -
So obviously, as its £10 every month, it will be £240 expensive for me.
16 GB - (£139.99 upfront + 24 x £20)
64 GB - (£209.99 upfront + 24 x £20)
128 GB - (£149.99 upfront + 24 x £25)

Can you please check again for me? Many Thanks

I initially thought mine had a scratch but it was the plastic cover! Might be a silly question but have you removed the plastic cover?

Got the iPhone today but the screen has two sratches. This one is going back.

Cant see that anywhere

Only thing Ive found is

http://i.imgur.com/qcR3ZgR.png

Not sure if thats it tho.

yeah mine was collection day 17th jul and then i had a new bill with my credited termination fees showing on a bill dated 18th july. worth checking other charges i think it may be - theres a section on Myo2 that shows if theres any credits to be applied to your next bill

Hi any idea what happens to ur credit score once u pay off and cancel the contract does it stay of credit also does the score came back what it was before the search. Sorry might sound silly to some as I have ordered 2 and paid of.

Collection date for my bill is the 8th, so I might hear on the 9th, then?

Yeah i know, i've yet to check my credit report but my account is showing as a balance of zero and the following/final bill was produced the day after the payment collection date of the first/incorrect bill. Other than that, the process has been pretty good and my apple warranty shows I have warranty until June next year so for £130 I can't complain at all

Yeah, thats what Im slightly worried about, before the next billing cycle they will try and collect from the bank (Ive cncelled it) but the fact they wont be able to might leave a mark

Anybody had their termination fee removed yet?

I've received a final bill of £2.80 today but I've been told that will be refunded. I went on to chat as I'd purchased 2 contracts, the other one is still showing full price, even though it says disconnected. The advisor said it takes 5 days from cancellation to cancel. I'd recommend anyone who is concerned to go on chat and then send the transcript to yourself.

I've been very happy with how it's all gone so far (hope I don't have to eat my words) and couldn't be happier with my new phone. Even my husband who was against the Plus said he now prefers it.

I got a call centre in england, but still got the bill, so think it might just be a system error that hits 1/10.

Because you'll pay extra for the 64gb version.

On a side note, everything went smoothly for me with O2 but maybe because I got a call centre in England? Girl seemed clued up. On another note, the 16gb version isn't as restrictive as I thought. I'm not a huge app person and don't play games on my phone so the only space that is taken up is a bit for Spotify and photos. I'm also a compulsive photo deleter so that helps. I came from a 32gb Note 4 with a 64gb microSD card which was waaaaaay overkill for me.

Why do they not have a 32gb version :disappointed:

Thanks jno2992, will try later today.

Thanks OP for a great deal. Deal sorted, got my phone cancelled and payed off, unlocked atc but....email for final bill...
......£580......wtf?
Cannot call them now as closed, have to sort out tomorrow.
looked at old posts and noticed i'm not the only one, did you get it sorted.
I have stopped the DD now because if they take it out i will be overdrawn...
Any advice?

There's a 30 day notice period for the airtime contract so if you cancel the day you signed up then you still going to be charged the first month's airtime. Read the terms and conditions about cancelling.

Anyone have any idea how long it will be until the iPhone 6 plus 16gb comes back into stock? Also why is the iPhone 6 more expensive than the 6 plus? It costs at least 420 pounds from what I've seen.

Willdo but not to fussed over ~£30.

Bought 64gb, phone unlocked, paid off device, cancelled monthly contract (converted sim to payg) and just saw I have a bill for £32. Will call then again tomorrow if it's not updated. Overall very very happy! :smiley:

Do they do similar deal for iphone 6 ( not plus) ?

Yes was told that I would receive a bill of £29, but it willl be refunded.

Mine's disconnected too.

Just phoned Apple to find out the warrranty situation with my 64gb and it's 23rd July 2016.

Good stuff. :smile:

Deal is over I think. There is no longer a contract for the 16gb that costs £139.99 upfront. Cheapest you can get it for now is about £420.

That's iPhone 6 plus not 6

Anyone knows when my bill is going to be updated?? It has been 2 days since my o number was disconnected.

Before I didn't know the phone was faulty

Do yourself a favour and call them ASAP

(b) If you've paid off your O2 Refresh Device Plan(s) (after 24 months or earlier if you choose to pay off early before the end of the 24 month term), you can either:

Decide to continue with your original Airtime Plan. In these circumstances, the combined Pay Monthly tariff will automatically reduce to reflect just the Airtime Plan tariff, until it is terminated on 30 days' notice in accordance with our Pay Monthly Mobile Agreement; or
Take a new O2 Refresh deal. If you're paying off a Device Plan early we waive the remaining months of your linked Airtime Plan that you haven't used, allowing you to upgrade; or
Terminate your Airtime Plan and Pay Monthly Mobile Agreement. We'll waive the remaining months of your linked Airtime Plan that you haven't used (as required by the Consumer Credit Act 1974), entitling you to terminate so that in these circumstances, your Airtime Plan will be treated as not having any remaining Minimum Period for the purposes of paragraph 8.3 of the Pay Monthly Mobile Agreement.

Anyone charged for their first month airtime?

My second replacement also came through as warranty expires on Apple system in two to three months
I thought the refurb phones has a 12 months warranty

Haven't received termination fee yet, still showing monthly due and direct debit scheduled. I'm not sure do I need to cancel the direct debit or not. Cancelling direct debit might affect credit score :disappointed:.

My dads trying to order this but declined on 2 cards... Anyone else having this?

deal for cases
http://www.hotukdeals.com/deals/up-75-off-spigen-cases-for-samsung-iphone-nexus-lots-choose-from-spigen-2241457

Anyone else getting constant signal drops/no service?

Not sure whether to tell O2 as I've cancelled the contract or tell Apple.

I requested unlock yesterday at about 7:00pm and it unlocked at 18:45 today

When did your termination fee come up?? Right after you cancelled airtime or a few days later?

Anyone having trouble getting the early termination fee to disappear?

Ive gone through phone calls and live chats and they all say it will take a couple days, but at the moment it looks like this on myo2 - (screenshot below)

http://i.imgur.com/GZqjxxP.png

“This iPhone unlatching request has been rejected as there are multiple unlock requests received.”

Great...

Has anyone had difficulty getting the device unlocked? I submitted the form and followed up with the online chat about 10 times each time they say it is done but I get no confirmation email or text and the Virgin sim card I have doesn't seem to work.

I was holding off cancelling the airtime until I got the unlock working? Is that necessary?

Still waiting for email confirmation of unlock, yeah.

Ok thanks, will try again!

They have 1000s of these cust serv advisors
Dial 202 from your handcent choose the options for leaving O2 and then when they pick up explain u r an O2 refresh customer and want to disconnect the line but pay for the phone under the O2 refresh terms
If she gives u hard time ask to speak to a manager

On the automated multi menu call, i diallled 2 which was about leaving o2.. is that a mistake i did?? Should i say i wanna pay off my device plan first?? then during the call pay the phone and cancel airtime? I am thinking that the same lady gonna pick up if i call now :disappointed:

Hey guys I wanna let you know that you can unlock without getting code or text from O2.....I aked them to unlock 2 days ago and they said it will take three days so this morning I try to put my ee sim and it asked me to put my Apple id then it was unlocked

That's bull was she the South African centre if so they are all useless
Tell her u r on the O2 refresh

Called O2 up today, paid off device plan and cancelled airtime. No pro-rata charge for me supposedly and will be cancelled within 24 hours :smiley:

Gold is back in stock it seems

It said to me that yesterday aswel so maybe you gonna have to wait bit more

Any experience on battery life by people whi have received their phones and have unlock them. I am guessing I am getting about 5 to 6 hours of screen on time as iPhone does not show screen on time

I received quite a few confirmation emails including all the contract terms. Have you checked the account you set up?

I collected from store next day. I would have thought you should have received it by now.

Does everyone get confirmation email/text after payment? Is there an order number in your email?
The money has been taken from my card but no order number for me and no delivery after two days.

Just such a shame it's not the 6
I am finding the 6 plus impossible to use with one hand

Anyone know the chances that the 16gb come back in stock? I'm pulling the trigger if/when they do, no matter the colour.

Wish I'd have done it in time.

No deals with the 6 available?
There's no way I'd even attempt to live with the 6plus

My 6+ also arrived in mint condition - has 1 year Apple warranty and 3 months free technical help. Brilliant! - love the size - like a mini mini ipad with phone. Just waiting for it to be unlocked. Will sell my iphone 5s bought a few months ago while its still got 6 months warranty - as I like this size better and it gives me Apple Pay, longer battery life and 128GB of memory. Thanks.

Agreed

I ordered one in gold

Received today at O2 store. Grade a but spotless condition. And Miri checked on Apple servers 1 yr warranty from today.

Just ordered unlock code and will ring to pay off as soon as I'm able. Overall s very good deal

Guys,

Mine came with just a cable and a sim in an O2 box - no adapter or any other accessories. Is this the same for everyone?

Guys,

Mine came with just a cable and a sim in an O2 box - no adapter or any other accessories. Is this the same for everyone?

I wish but no new phone and not even the white charger cable seems like a reconditioned phone it says grade A on it not sure if this is the same as the refurb I got initially

So you didn't get a new phone sealed as others have stated . O2 are all over the place

Ive got Grade A and it looks perfect to me.

So replacement phone just arrived they left it with reception rather than on the spot exchange although it did come with Jiffy bag in the delivery for me to post my old phone back I can report the phone is sadly grade A not sure if this is the same as a refurb or a different thing

Silly boy

hello guys, how do i cancel the airtime? i ring 202 and select leaving o2 option and then say cancel airtime?

I had some overseas useless Pratt adviser tell me cause I cancelled my airtime my phone is not covered and they can't do anything to help so I told her politely she is useless and I want to escalate she then put me to the UK call centre advisor told me i could pop into the apple shop I said I got no time she then arranged for a dpd swap thing

very helpful

Yes, it will always say that. If it is unlocked it will let you activate it. If it is locked it wont. You may need to restart the phone to activate it.

How long to wait for unlock. Phone now showing as no service. Can i just chance another sim and see if it works??

How did you do your faulty replacement ? I was told as I've cancelled the airtime and paid off the phone any problems to claim through Apple even though I'm still in my 14 days ?

Just recieved a letter today about device being paid off and what not, anyone else got theres yet?

I ordered a 64GB one yesterday. It seems the money has been taken from my credit card. However there is no confirmation email/text, and no product in my account either. Does that mean my order didnt go through.

Still the same price as the OP for the 128GB one, which were you referring to?

Deals are still exactly the same.

Anyone know how to verify the unlocked status without another SIM please?

People are asking the same questions or saying the prices aren't coming up without reading the comments so hopefully this post will help as it's getting a bit repetitive and tedious, no offence intended.

1. Follow the link or go to O2.CO.UK
2. Select the relevant phone
3. Select SHOW TARRIFS
4. Select SHOW MORE
5. Find the tarrif with the corresponding UP FRONT COSTS from the OP (DO NOT worry about the monthly cost, they will not match the OP pricing)
6. At the bottom it will clearly state the device plan cost (which should match the OP) ***THE REASON FOR THIS IS THE AIRTIME CAN BE CANCELLED WITHOUT CHARGE***
7. Receive phone in post/pick up phone
8. Request unlock code (I advise against turning on phone or using the sim)
9. Call up and cancel airtime and pay off device plan ***AFTER THE UNLOCK CODE IS RECEIVED***
10. (OPTIONAL) Cancel the DD for the airtime and device plan. This will remove the chance of O2 incorrectly charging you for the airtime contract, which has happened in a few unfortunate cases.

I just bought a slip on leather thing from Amazon
The **** came with a magnet clip thing for the strap I heard magnets interfere with the phone??

Just a heads up to those waiting for notification that their phone is now unlocked, mine never came. I tried a non o2 sim on my phone after 36hrs and it was unlocked.

that's the iphone 6, not the iphone 6 plus.

https://www.o2.co.uk/shop/tariff/apple/iphone-6-plus-refurb/?productId=84e702df-796b-45a7-b2c8-77a40f3468dc&planId=&contractType=paymonthly

this is the deal for 64gb(if link works)

https://www.o2.co.uk/shop/phones/apple/iphone-6-refurb/#contractType=paymonthly

showing as in stock here

All 16gb models sold out

Has anyone figured out how to move Whatsapp and sms from android over to iPhone please

16GB is OOS all colors

Hey guys! Without being charged for the first month airtime, how many days we have left to cancel the airtime or do you have to cancel on the first day you get the device? We shouldn't cancel airtime until we get the unlock code, right?

Use the 202

Yep it's been 24 hours since using so hopefully the second unlock request should go through.

Just got an email back saying my unlatching request did not go through as the IMEI given has not been used on the O2 network even though I called 202 with it. Anyone else have this?

Going to resubmit after drop calling my landline and other mobile number to make sure it goes through this time!

same here

For your information I've always had iPhones but never been required to supply serial number. Wind your neck in troll.

That's nice I just put my faulty exchange got an email but on it says order for iPhone 6 plus grade A
Did your email say the same or did it say new iPhone

​just make sure you keep everything they send and make a note of times and dates you contacted them along with account refs etc you never know with these jokers

wow

Is this now expired?

Actually not expired. 16 not in stock, then again I want 128gigs. Currently have iphone 6 64 and nearly out of memory.

Ordered, will sell my lovely 6 on eBay. Hope the 6 plus isn't too big for my small girly hands.

The lady I spoke to told me she would put £580 credit on my account thus negating the charge of the airtime to £0, not showing up on the bill yet tho, so Im curious if this will take a few days or whatnot to show.

This made me lol

Allow me

Despite cancelling and paying off the refresh deal the very next day, keeping receipts, emails and confirmations, I was sent chasers for 3 months advising I had not paid the bill and was to be cut off. I engaged 02 customer services over 30 times sending copies of the contract PDFs and bank statements clearly showing the deal and what I had paid them and when, still it went on and on. Eventually Experian chased me and advised I had been given a negative credit scoring as non payment for 5 months on the bounce. I eventually had to go to the communications ombudsman and state my case - this took a further 6 weeks for 02 to acknowledge and reply - eventually getting a formal apology, compensation and the black marks removed. God help anyone applying for a mortgage during that time if this happens to you.

These deals are great - as I said before - refresh is an easy concept - its just messed up by 02 and their moronic clowns in customer services. Think carefully before going ahead with one of these deals as im not the only one with shocking experiences.

Well in that case you will have to try to get your money back from them. Do they just automatically give bad credit scores to people without reviewing? What do you need these credit scores for?

It's on the back of the phone, or on the letter that came with your phone

Android fun boy switching to iPhone?

Thanks. Will do.

I've been advised not to cancel direct debit yet in case they try to collect money then give you a bad credit rating

Phoned to pay off phone. Have made a call on 202 to tick that box. Paid off phone and tied to get unlock code but they said I had to wait 24 hours. Can I phone now to cancel airtime ?? And is that all I say, "please cancel airtime."??

Payed mine off today. Extra £240 on top of £200 already paid for the 64GB. Number to be disconnect in a few hours.

Need a different sim to complete the unlock.

Woman I spoke to said I would get a £29 bill but it would be credited at a later date. Might just cancel the direct debit. If I do this would I get into trouble?

Folks for those who had the exchange for the faulty hand sent have u got all the original accessories in a sealed new Apple box please

just got my unlock confirmation so it took less around 20 hours

I have purchased 2 of these phones, both have 1 year warranty with 3 months Apple technical support.

You must activate your phone by making a call before you try to unlock it. I just called my home number and didn't answer it and 202 just to be sure. I then completed the form and requested unlock via chat. The call may not be recognised straightaway and therefore they can't process the unlock. I was advised by customer services to reapply for the unlock 24 hours later to be sure it gets processed. I then called 202 to cancel the contract which was very straightforward and I received confirmation of payment of phone and cancellation of contract immediately.

I'm now waiting for my unlock to come through which will hopefully be soon.

Does anyone have the 0800 number for customer services to request unlock please as number I got from here nor recognised?

settings > general > about

Where do I find serial number to check apple warranty? Just received and now going to refer back to post #94 to start the process!!

having to wait a bit to get the unlock code. Its been 24hrs now. Did it via the online chat and also chatted with another agent to confirm its been put through. How long did you guys wait before your unlock code came through

Oh wow did it have the accessories and everything

I got a new phone as well in sealed box when DPD did the swap. The first one I got was bent...

Will they charge me further on monthly rental?

did u also get the original accessoriee

Wow I might do the same thing then as mine keeps getting warm on the back
Did u check the warranty
Was it an apple sealed original box or o2

that's actually approaching a halfway sensible price, I'm close to being tempted...

Looks a great deal, surprised to see the Plus cheaper than the normal 6!

Yes, I was shocked when the DPD guy took it out the bag and it was sealed, but wasnt going to complain.

These phones might have been faulty so the customers returned them during the cooling off period right?

It's been said a lot now you need to put the sim in and make at least one call (202 is free).

I bought mine and paid fully. Sim is not in phone yet but to unlock it, O2 has asked me to put sim into phone b4 they can unlock it. Not sure they are playing ball with me in order to charge me further for monthly rental. Anyone can give me advise pls? Much appreciated.

Just recieved my replacement device for my faulty one, brand new, sealed. But now locked, so need to start the unlocking process, again...

Any luck ...

Hello guys has anybody ordered 2 of these and did it cause any issues. Thinking of ordering for me and the wife :-D

Because these are phones returned during the 14 day cooling off period therefore the only time O2 do anything with the phone is checking it is still A grade. Mine still has the plastic covers front and back.

Yes but how can you be sure that it is not touched? We do not know if o2 had to replace some internal parts when refurbishing and it could not be genuine. This may cause problem with apple warranty so I am worried. :/

That's only because someone swapped out a component that was not genuine inside the phone.

Just checked on the Apple website and my warranty started yesterday and expires 26th July 2016 :smiley:

Came in perfect condition not touched at all.

​I'd worry about it if a fault happened, otherwise I'm sure you could buy applecare and add on warranty.

Hello guys, I am worried about the apple warranty for this deal. According to this https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Apple-says-my-o2-contract-iPhone-4S-is-refurbished/td-p/387824 post and other similar posts related to 'o2 refurbished apple warranty', apple do not seem to honor the warranty no matter how much warranty you have left if you got a refurbished phone. What do you guys think about this issue?

Just requested the unlock. Fingers crossed it comes through quick!

Anyone knows how i can migrate my Whatsapp and sms messages to iPhone from android

Oh ok can u please keep an eye or even a feel over the next couple of days let me know
Txs

Yeah I noticed that the first day I was using it, but not since...strange

Thanks ill have a look at that case.

I got an email confirming that I'd be leaving O2. Pretty much straight away after cancelling.

Anyone else have their airtime bill come through at £580? Or was I the only one? I now have wait a few days for it to be corrected, hopefully without me having to re-phone them.

Mine also expires in 1 year! Bargain!

paid off my device and airtime will be pro rated as per previous comment. They have unlocked the phone, and I have another sim in the phone, but still showing as locked on their system. I hope that this is not a problem for me on another day!

So I managed to finally get my phone unlocked after a couple of days of trying. My three sim is now working fine. Called retentions over the weekend to cancel the airtime contract. They happily did it but advised I'd have to pay the pro rata amount for the contract used, which was around 3 days worth. Will come to a few £, so not too fussed really. Phone is working fine and came in perfect condition!

Bought the Anker screen protector from Amazon, yet to apply it.
Any recommendations on cases?

Has anybody tried the staff discount? Would that take the price of the handset further..

i have this case - it's really sturdy & feels quality

Thanks cut the sim to fit and all good - saves a walk into town tomorrow!

My 16GB arrived in the o2 box but covered in Apple Plastic and the warranty expires a year today... did I get lucky? Was everyone else like this?

My original case order didn't go through at Amazon.

Did a bit more research and went for this:

http://www.amazon.co.uk/dp/B00T3TGJ68

Have Anker shielded lightning cables, so hopefully case will be just as good.

You can cut the sim down yourself if you want. It's easy. Used a Stanley knife to do mine. There is a guide and template here:

http://htc-one.wonderhowto.com/how-to/convert-micro-sim-card-fit-nano-slot-your-htc-one-m8-0154010/

no need, I has a micro sim, I just put the 02 nano sim on the micro and cut around it (being careful not to cut off to much of the gold sim) was easy and worked first time

I have been looking at hte normal 6 and have found one for £0 upfront and 15 x £24. does this work the same way???

So if these are refurbs how come one year from 3 days ago

I also have a full year so very happy :laughing:. I got the confirmation of the unlock, but need to get a new sim as I am upgrading from a 4s, so a trip to town tomorrow, then the phone call to cancel tomorrow night.

Is anybody keeping the contract on as I'm quite tempted by the 10gb allowance.

Just got an email about a £500 airtime bill

How do I go about rectifying this?

sorry i must have miss read it was 0 + 24*20 sorry

it shows at higher price even after the high to low upfront cost. All together it totals up to £440(199.99 upfront+ £10 x 24)

Thank u very much for fast reply!

Does anybody know how much they would charge for a payg unlock on 02

Last time when I took similar offer I been given bad credit even after numerous times told that the airtime was cancelled,
remember to take proof as it will a pain later with O2

If we take insurance is that separate from airtime or do I need cancel that as well?

Looks cheap now, won't look so cheap when this phone is replaced by the AMAZING, the MAGICAL, the BEST IPHONE EVER, the PHENOM, the KING of KINGS - the iPhone i6 introduced by fat boy Phil Schiller.

Are you looking to be mesmerised by the best iPhone ever (no changes at all apart from a new processor with a 20% increase in speed which they'll make sure corresponds with a 20% slow down in iOS 9), if you are then you better wait.

18th September, mark it in your diaries, and prepare for the best phone of your lives.

My phone has started to play up, blue screen of death, lines across the screen, looks like I hit the unlucky one after all.

Phoned up, DPD doing an exchange at my door on Monday tho, so make sure your phone works properly guys.

Managed to do an online chat and it seems that my security question was wrong. They put the request through so hopefully should happen now. Thanks.

Well I've now tried twice to get my phone unlocked and both times has been rejected with "Sorry, you?ve not passed our security checks with the detail you gave us. Please check you?ve provided the correct information and then resend the form."

Looks like I'll be sending the whole lot back.

Looks like the 6c is a replacement for the 5c, still with a 4 inch screen. Not sure that's going to compare to a 5.5 inch 6+.

http://www.macworld.co.uk/news/iphone/iphone-6c-release-date-rumours-leaked-images-metal-mini-4-inch-touch-id-apple-pay-3500611/

Macworld is pretty reliable. Even have images of the 6C, it's coming in just over a month.

LOL
Did you know something we do not?

They are asking me to get a pay as you go sim to unlock it now ? I registered an official complaint direct online with them.I have already been waiting over 2 days .

Thanks, will have look on it.

Got unlocked in the morning and just called and cancelled the contract. They charged remaining device cost. They mentioned I might be charged pro rate basis on usage, which I haven't done so far. Final bill will come on 14 days, They converted number to payg got email.

Wait until September for 50% price cut and 6C Plus models. £380 for a second hand phone, 3 month guarantee and all that hassle/contract cancelling doesn't seem that good a deal.

Got warranty till July next year on Apple site which is awesome.

Phone is now unlocked. Now to set it up.

Requested unlock via web chat, got a knock back email today.

Sorry, We are unable to process your request as the IMEI given on the
form has not been used on O2 network.
Please activate the phone with an O2 SIM in it and then resubmit your
unlatching request.

Will have to get back on to web chat - phone has been sitting with O2 sim in all night, and I phoned 202 from it before requesting.

Unlock not done because the number is not assosciated with the imei

Wow, warranty until 24th July 2016, received it yesterday :sunglasses:

Mines nod unlocked. Time to cancel contract!

Collected my iPhone 6 plus. Looks new. Went to apple store. Was told the phone first bought on 12 March. Still have warranty for 7 months.

Can't O2 unlock the phone after the contract is cancelled?

so got my unlock, did that, rang up to cancel airtime, and I was not to clear on what he kept saying, he was saying my bill date is today so they will probably take the money, but I will need to apply for a credit, I said no as I have not used it, he said they will send me the final bill in 14 days?

I am confused, but he confirmed he disconnected me, there is no DD on my bank yet, I will ring back if they apply one I think

Allow 3 working days they say. If you don't ring again.

well u need to wait for unlock to come. through...

Can't you just call 202 using the iPhone and O2 sim and request the unlock, pay off device plan and cancel airtime all in one go?

can u cancel contract now or wait till putting a new non o2 SIM in and completing the iTunes process

​I just called the 202 this morning and one hour later the text came through

Try reaching them via chat, I got response immediately. Now need to cancel the contract for airtime.

Just got message to connect with different sim and activate your itunes. Filled online form but got rejection message, contacted O2 via Chat and unlock within 2 minutes.

unlock code message just arrived. I m supposed to connect to iTunes using a wired connection apparently to complete process?

​thanks it's days july22nd 2016 strange as I have received the phone 3 days ago

Put your phone serial number into Apple site

Mine till end of April 2016. Still 10 months warranty for that price, shouldn't be bad than 3 months mentioned in O2 site.

when you guys use the phone does it get a little hot or even warm

so I was not super lucky, even though my phone is in perfect condition my warranty on Apples site runs out in March 2016

Those who filled the unlock online form, did you get an email confirmation regarding the request?

Thanks, still waiting

My main problem then will be I won't be able to get a text saying to connect to iTunes as the line is disconnected

I phoned at 3 yesterday so should I just chance it tomorrow at 3 and connect to iTunes..? Does iTunes have a message appear or something???

Thank u for reply. I shall await eagerly lol

When people have requested the unlock code do u get a message or confirmation email to say they have received your request? Tnx

Just ordered after a lot of deliberation. Fingers crossed!

Yes. I've now confirmed the unlock with a Vodafone sim, paid off both phones and cancelled the contracts. They confirmed the only charge will be any calls or data I've used which is none. Already been disconnected.

Thank u for reply

Just received unlock confirmation emails for both requests that were put in by customer services this morning. Was quick, only called them at 8.05am.

Got mine today. The deal works well. Looks brand new for a refurb model.

Just received my phone. Phone is bent with a dent on the back of the phone :disappointed: been holding for customer services for the past 30 mins

So the o2 Sim has started to say no signal, still waiting for the unlock.

Phone has arrived and looks good as new - now to start this unlocking thing!

Has anyone checked to see if they come unlocked?

itunes will tell you. plus you can then stick another non-o2 related sim in and it should pick up service.

There is no unlocking code as such. They send request to Apple and once processed you connect to iTunes and it is done.

Not yet :disappointed: still waiting

Requested unlock code yesterday evening didn't got any updates yet. Reached customer services today and they said that SIM Card is not yet used and it needs be on phone for 24 hours and then can request unlock.
Connected to wifi and then inserted sim got activated. But somehow my data usage shows 1mb used. Not sure how they will charge me when I request cancellation after unlock.

So rung up, asked to unlock/pay off phone, guy seemed like he'd done loads today, ha, he said he submitted the unlock request and Id get a text when done, then Id half to insert a non-o2 active sim and connect to itunes to unlock it, got passed to another guy who took the payment off me and cancelled the airtime, the only thing im a bit worried about, I've got no "cancellation email", but on my o2 its now showing as "disconnected bill" so I think its done fine, just need to wait for the unlocking.

So here, you go.... You have to activate with 02 sim for them to unlock

Dear O2 Customer,

Thank you for your unlatching request.

Sorry, We are unable to process your request as the IMEI given on the
form has not been used on O2 network.
Please activate the phone with an O2 SIM in it and then resubmit your
unlatching request.

Kind Regards,
Admin Services
In relation to consumer credit, Telefónica UK Limited is authorised and
regulated by the Financial Conduct Authority

Hi,
I just received mine and payed off the handset straight away (remaining 240) - but to get the unlock code I needed to activate the sim so they can send me the unlock code (within 72 hours) is there something I have misunderstood? Seems I will have to pay for the contract as I have now activated the sim-card?

last time i had iphone on o2 refresh i first insert the simcard filled online o2 unlock form got my unlock code in 24 hours amd then cancel my contract and paid off the phone. would do the same this time once i receive the phone

my phone turned up today but the sim would not be recognised in the phone. An old o2 sim did work, so they are sending me another. They did put through the unlock request, and suggested 72 hours. lets see.

Really tempted by this, but still can't decide whether or not it's too big, even after looking at a demo phone in the O2 shop. It's a big step up in size from my iPhone 5, but it's a great offer. Shame it's not for the 6, otherwise I'd have likely purchased it by now.

How do people find the size? My worries are how big it will feel in my pocket, especially when I add a case, and also how frustrating it would be to use with one hand.

Did they explain the unlock procedure?

I did do it online yesterday but for some reason they rejected it due to apparently failing security checks. Called 202 off the contract sim this morning as its a free call. On my last refresh deal I used the contract sim to call up and cancel and never got charged anything for the airtime plan.

I have a sim only deal with o2 and therefore have an online account. Is it better to do this deal while logged on to the account or to pretend to be a new customer?

so for the thread info

I have not received mine yet (comes today) I went on live chat last night and got my IMEI number, and submitted the unlock request before I even got the phone, not received anything yet, but will update when I do

I've done 2 of these deals and have posted step by step instructions on post #94. The last one I did was March and wasn't for an iPhone, so there could be differences but I wouldn't have thought it.

I did do the call first yes. Called them up this morning and they have resubmitted the unlock requests. They have no idea why it didn't work and said everything I had originally submitted looked fine.

I agree.

Did you do the call to O2 customer services and hang up as others have said on here you need to do? It would be good if someone who has completed the unlock & cancellation could put a step by step guide of what they did.

Thank you very much for the reply.

A silly question to ask.
If I've got an O2 pay as you go sim, will I be able to get this deal? Thank you in advance for the reply.

​I don't see the quoted thing from o2

The quoted response from I included from O2 following my unlock requests...

​got what

Anybody else got this? I submitted the unlock form with the contract number and exact details from my order. This has happened for both of my unlock requests. Damn you O2, will call them in the morning.

also it's promoting me to upgrade to ios8. Good or bad? should I or buggy

hmm I hear u but the battery boost app states that u have to do a complete drain and then long charge every now and then....

finally the silly o2 people only sent the usb wire no plug. it I plug this into a Samsung power thing or another alternative is thAt safe. some of the chargers are actually strong faster than others....

do.u need.to charge the phone overnight first time

My quidco tracked at £70. Will it come through?!

Actually Rodman not about rocket science at all. Rumour has it that O2 contract phones are unlocked and that iPhone generally locks to the first SIM network u put in it

Any good simple cases.for this phone please

Comment

Not rocket science, but people have also said that it locks to the first sim you insert on this thread, the whole point of threads is to get some clarity

I've received my phone and requested my unlock code, should I wait for the code before putting my 3 sim in? What would happen if I put my sim in would it simply not work, or would it lock to the three network?

Picked up my 64gb this afternoon.

Do I need to wait a further 24 hours to do the refresh? Do I phone or can I do it on the O2 chat?

rang customer services on freephone number asked them from phone *#06#

How does the unlocking procedure work btw? I know some phones you type the number into your phone and it does it, and I know some you just reset your phone and its automatically done?

Thanks OP
Received phone seems to be new, power cable and sim card pin. Product not yet registered in Apple so expect full warranty. Didn't insert sim yet, applied unlock code from website.
Could someone suggest whether unlock pin will be sent on mail? Also is it recommended to insert the SIM before cancelling the contract?

I think the poster just meant 'some people' - as in a cheap android phone from China is not going to be any good to anybody invested in the iOS ecosystem.

so on the phone and these useless monkeys are saying I have to use the phone with the o2.SIM first and make a call. is this true

Don't know what "people" are you talking about but... Android has approx. 80% of the market share, with the other OS's sharing the other 20%.

​it's bigger indeed only time will tell...
mine arrived in the sealed screen wrapping thing but it has a material defect pinhole thing on the side. I am pretty much snookered if I asked them to swap it ain't i

has anyone got the phone unlocked yet ?

it is one of those phones where if you are a one handed user you need to test one in a shop, but if you read around the amount of people who bought a 6 and then changed to a 6+ is quite large (no pun intended) I would if you are not sure have a quick drive to any phone retailer and hold one

just got mine

got the usb cable but no bloody electric plug?

Thanks

I've ordered two which just arrived. Both are in as new condition with the front and rear protectors present. Only accessories for both were the USB cable (no plug) and the sim card ejector. The headphones are junk anyway so no loss there.

Turned on with the contract sim card in, connected to wifi immediately as part of set up and turned off mobile data as soon as it was on. Dialed 202 which is the free customer service number in case a call is needed for the unlock. Have requested unlock on both devices so will now wait until that is done before paying of the device contract and cancelling the air time. I used the contract sim to power up the phone last time I did a refresh deal and had no problems cancelling without additional charges attempted by O2. Obviously don't make any paid calls or use the mobile data.

Oh and I checked the apple warranty on both using the serial number. Both have the full 12 months.

Thanks again OP.

Can't see 64gb for £209. Is it me? (Prob!) been as far as show more after selecting phone but can't see anything that says £209!!

After paying off the phone and cancelling the airtime the lady passed me through to customer support and they have submitted the unlocking request for me. Could take up to 72hrs apparently. Fingers crossed!

Tempted to do this

WILL EVERYBODY ASKING QUESTIONS READ POST #94 PLEASE :smirk:

Received my 64gb version this morning and it is in as new condition, not a scratch. Paid my handset costs off and requested the unlock, it says they will text you within 14 days but hopefully it happens a little sooner than that so I have enough time to cancel the contract.

Got mine through today, just finished paying off the phone and cancelling the airtime with O2, seems straight forward so far. Now onto unlocking...

​+1

Just connected and hung up. If it is true you need to call to register it on their network for the unlock then that would do it. I'm not sure it's really needed but it's a free call anyway so they can't charge me.

Personally I don't think it's that big. Have a Samsung S5 and that's fairly big anyway. Haven't started using it yet so difficult to say how it will feel in daily use. No problem for my manly pockets and probably not as huge as you might think. Waiting on cancelling the airtime first just in case there are any issues. Also waiting for a case and screen protectors before I scratch it up on the first day of use!

Apple v Android crew arrived a lot later than I expected to this thread!

do you tap in an unlock code, or is it done using iTunes?

until Android gets their act together in regards to the buggy laggy operating system coupled with cheap plastic phones which are not even compatible with the Android os hence most have their own skins add into that less than perfect apps market full of bugs

Android owners are just so jealous, I don't get it.... You will like this announcement

Apple has been tracking the number of new iPhone customers who switched from Android for a while now. As part of the Q3 2015 conference call, Apple's CEO Tim Cook revealed that this quarter saw the highest number of Android switchers ever.

Apple was so thrilled with the growth, Cook mentioned Android switchers four times over the course of the hour long call:

1)"The strong iPhone results were broad-based in both developed and emerging markets, and we experienced the highest switcher rate from Android that we've ever measured.

2)We also are incredibly happy to see the highest Android switcher rate that we've observed. And so, from our point of view, the iPhone is doing outstanding.

3)But as I back up from it and look at it from more of a macro point of view, the thing that makes me very bullish is the 27 percent number I just quoted; the fact that we are seeing the highest Android switcher rate; the customer satisfaction that we have on the iPhone versus the competition—it's a huge margin; the loyalty rate that we have versus competition, an enormous gap there.

4)In certain geographies, the way that we win is to get [Android] switchers. In other geographies, the way that we win is to get people to buy their first smartphone. In other geographies, the way that we win is to get people to upgrade from their current iPhone."

Why buy a house when you can have a tent? Why buy a car when you can walk?
Because it's my money and I'll spend it how I want, that's why.

There are many phones just like this imported from China, however, lack of any sortve support, and possible shipping it back to China just to get a refund (which will inevitably cost) along with many other factors, such as a lack of updates etc are reasons why people don't bother

Plus this uses android, whereas people have a general preference for iOS, whether or not it costs much more.

Why buy branded clothes when you can buy them from primark for a fraction of the cost..

Also, she said once the phone is unlocked once, it's unlocked 'for life'.

So I rang them back, hoping that if I speak to another advisor I may get told something different.

She said that I do need to insert the o2 sim into the phone and make a phone call (any call) and let the call connect at the other end. This will then show up on o2's systems within 24 hours, and they can then unlock the phone. She also confirmed that I won't be charged any airtime, once I have cancelled but obviously if I use any data etc I will be charged.

How long is this deal likely to last?

Why would you ?

http://www.dx.com/p/lenovo-a806-android-4-4-octa-core-3g-wcdma-phone-w-5-0-screen-wi-fi-gps-black-342377#.VbDIOvlVhBc

Far better phone for only 1/5 of the cost.

The fact iPhones lock to the first sim you enter (if I read that correctly) I would not put their sim in if like me you want to use another carrier, I am with EE so I will stick that sim in first, but not until they tell me that will not unlock it unless I use the 02 sim

​interesting

Let us know what you get in the box and if you manage to unlock successfully

I rang up the 0800 0321402 number and asked them for it. My phone is being delivered this afternoon.

However, when I asked about actually unlocking the phone, the o2 customer services rep initially said, I'd have to wait until the phone is delivered, I put the o2 sim in it and use the phone for a minimum of 7 days.
I challenged her, and she changed it from 7 days to 24 hours.

I challenged her again, and she went off to talk to 'someone', came back and said I need to put the o2 sim and use it for 24 hours. Seems to be slightly contradicting to what other HUKD posters have said in this thread? Not sure what to do when the phone arrives .... do I put the o2 sim in it, or not?

You can request a proof of purchase over live chat. This contains the IMEI. so we can get the IMEI before the handset is delivered

got imei filled out unlocking form from o2 said takes 72 hours last time took 6 hours tempted to cancel airtime contract before phone arrives as they try to charge you for anything paying off handset.Has anyone else got they email reply unlock code within hours rather than days?

​yes spot on forgot the over heats thing. and it's spends more time on the charger than of f

Ordered mine yesterday got a confirmation email but nothing since, and nothing in my 02 account :disappointed:

I'd have bit the bullet and ordered had this been for the standard 6, but I can sense this being uncomfortable in the pocket, especially when a case is fitted.

Great deal though OP :smiley:

0800 0321402 sorry this is correct o2 customer services number freephone

Hi, Can anyone tell me what happens after I request unlocking my Iphone. I have received my phone but havent inserted or activated using O2 sim yet. Already requested to unlock. now waiting.

​good phone have the 3gb ram one overheats and battery life is only about 6 hours of heavy use but it lasts the full day with an ee power bar

Is there any chance they will do similair lower prices for the smaller iPhone 6 refurb? best price I could find is £600 for O2 refurbished :disappointed:

​
absolute rubbish hence buying the iPhone. lg cuts me half way through Calls battery drain problem apps Crashing but by far the most annoying is how it just switches itself off through a call. Done factory resets but still same probs. the only thing I like about it is its size ratio to screen

Are these unlocked via iTunes?

o2 customer services from landline 0800 0731685 for unlock code and paying off telephone contract cancelling airtime do not us sim before today got imei from 02 before it arrived usually take 24 hours using online request

It comes with 12 months manufacturing warranty as per live chat about 1 hour ago. It's confirmed.

Read post #94, you probably need to show all tariffs.

I put the sim in phone as I didn't want to pay any charges by phoning the 08457 number,was then able to phone using the 202 number from phone.Have been checking my DD everyday for last couple of weeks and so far no O2 debit has been set up.

the prices have changed -expired

I know how much is new model is, who is forzing you to buy most expensive model? What is your point actually?

3GB data
4G ready
Unlimited texts
Unlimited minutes
More details
£189.99
upfront
£36.00
a month
Select
5GB data
4G ready
Unlimited texts
Unlimited minutes
More details
£169.99
upfront
£39.00
a month
Select
10GB data
4G ready
Unlimited texts
Unlimited minutes
More details
£139.99
upfront
£44.00
a month
Select
500MB data
4G ready
Unlimited texts
500 minutes
More details

I dont see these plans :

16 GB - £379.99 (£139.99 upfront + 24 x £10)
64 GB - £449.99 (£209.99 upfront + 24 x £10)
128 GB - £509.99 (£149.99 upfront + 24 x £15)

Here:
https://www.o2.co.uk/shop/tariff/apple/iphone-6-refurb/?productId=4b5b0aee-b09c-436f-838f-dc7271f28def&planId=&contractType=paymonthly

Can you post the link please

Pretty crazy how much people are willing to spend but O2 refurb deals are pretty good. About a year ago you could have also got topcashback too but they stopped that after people took advantage. I'm happy enough staying a generation or two behind and getting something rather cheaper. Note 3 currently exceeds my needs and I got that on an o2 refurb for just over £200.

£509.99 for 128GB version (which to be fair is £789 new).

If it helps we have just received an iPhone 5c.
Came in a white box marked grade a refurbished, folded so film holds phone in place.
Phone came with all round protection like taking it out of a new iPhone box.
All that was included was a new coiled lightning cable.
Documents for order in separate pack.

iPhone 5C thread here with lots of answers
http://www.hotukdeals.com/deals/iphone-5c-8gb-refurb-o2-refresh-10gb-data-unlimited-texts-unlimited-minutes-130-2232043#comments

All the information you guys are giving me is exactly why I asked for the transcript, can I not use that as being provided false information?

Wow, £500 for a second hand phone is a deal nowadays?

​from o2 website
This refurb comes with a 3 month warranty, so you don't have to worry about anything going wrong.

will they unlock these for free?

Probably, but the O2 warranty is a bit worthless. I had a slight issue with an HTC I bought through refresh and they just told me to go to HTC directly, they didn't care because I had cancelled the airtime and wasn't their customer.

Again not idea if they handle Apple refurbs differently, but I received my Note in a plan brown box labelled as "Grade A Used" with only a USB cable. Remember it stating somewhere that they don't include chargers with refurbished phones so I'm not sure I'd bank on receiving anything other than the phone itself.

As for condition mine was spotless and still stickered up everywhere, also was unlocked by the previous owner as it accepted other sim cards out of the box. Strangely enough O2 seems to have removed their refurbished phones info section on the website.

I contacted o2 on the chat, where they said it comes with charger, cable, earpods and documentation, along with a years warranty, which I have received a transcript by email

Do you not get the charger with it?

Heat for price but a 16GB refurb when you could get a brand new Nexus 6 for way less.

What's the condition of these refurbs? Is the outer casing and screen brand new?

I have an iPhone 6 and it is fine but I wouldn't jump through these hoops to pay almost 400 quid for one- and not a new one to boot. What's wrong with people?!

I think this is a very good deal. Having bought 2 phones with the refresh deal, I did encounter issues both times but it was all sorted. In terms of the 6 or 6+, I would recommend the 6+ due to the better battery life and bigger screen

Bit off topic but how is the G3?

You can fit the WHOLE 5s inside the screen of the 6 Plus. It's a big big difference in size.

Well I ld have agreed with you until recently. however once you have suffered the Android bull u get desperate for something that just works

Dom Joly should have bought the trademark to this phone.

just be careful that O2 don't overcharge you. I did a similar deal on a refurb note 3 a year ago and o2 stuffed it up. I got my bank to do a direct debit charge back to get my money back.

​I ld love the 6 but crazy to pay more for a much cheaper phone. Bloody O2. the Apple phone size to screen is shocking. I mean the 6plus is just so big and the screen not that big compared to the massive size of the phone. I have LG G3 with 5.5 inch same size as iPhone 6 plus but the phone is physically so much smaller

Or just wait until September/October for the iPhone 7 to come out and then get a brand new iPhone 6 for the same price or cheaper

un-bended iphone 6 plus plus, nice.

Yeah that's the same as me, I'd prefer the 6 too
Think guys on here have swayed me to get it though
After all, with the resale value of iPhones, can always sell it a bit later on down the line if I don't warm to the size

​hahaha

For the record this deal is annoying me as I would prefer the six, but the six plus at this price is a bargain. I'm fighting with myself over which to get.

A 2nd hand phone thats been up against someones sweat/ greasy ear/ mouth.

Where do I sign?

Is that it? I have a 5s and would like a better screen, but my battery life isn't a big problem

So if I was to go for the 64GB option, how much would I pay now? £209.99 and then £10 a month or the full £449.99? What SIM card do I then use and what do I get with regards to airtime, texts and data?

What exactly is the main advantage of the 6 plus over the 6?

I hear u but are u prepared to pay an extra 250.pounds for a full price 6s

be warned 02 took my money the refurbished handset went faulty after day 2, returned to 02 still waiting for my refund (that was one month ago )

Must be an Apple thing heh, just about every single other phone seems to have 12 months on it.

but 6s will be top dollar, and all they will do is drop the price of the 6Plus by £100, from £699 to £599, this deal is £440, unless you are willing to part with your soul for the 6S in the expense I say go for this one

Yeah but 6s is in 2 months, not a year haha

Any of u Good people know of a simple slip in protective case...

Worth getting or waiting for the 6s?

Straight from their website:

"This refurb comes with a 3 month warranty, so you don't have to worry about anything going wrong."

I am guessing though you might get the remaining balance of the original Apple warranty.

Yes, it will say on the box (plain just means not original). You may even be able to get it from despatch details in myo2.

Can someone provide step by step instructions to get the 16GB at the cheapest price?

Thanks!

hate apple! cold

^ How long do you think the code would take to come? Im a little dubious because I use Three network and that would be a must for me.

Thanks. Can I request unlock after cancel? Or that I have to wait until it's unlocked before cancelling?

I just spoke to someone on o2 chat about this and they said refurbs don't come with any cables, chargers etc is that true?

can't get any of these prices to show? do you have to be a o2 member or something?

Unlocking is free with O2

Sister couldnt get her iPhone 6 unlocked a few months ago due to it being a new phone, not sure if this would still be the case.

Thanks. How much does O2 charge for unlock?

Excellent deal.
One thing to be wary of, when I did an O2 refresh deal previously they did charge me the full contract.
They refunded me and also offered to refund any costs incurred but I have heard of this happening ot a few people so if this is likely to cause you financial hardship you need to be careful

Perhaps like you, more people would prefer (6) and hence a price structure to match. Only crunching the numbers from O2 site, so folks can compare and make informed choice.

To confirm the correct order of doing things...
- Order online
- Once phone is delivered, request unlock from O2 (Don't insert new o2 SIM)
- Call O2 and cancel contract, pay off remaining handset difference

?

lots of refurb deals on here for iphones
5c 8GB - £130; 16Gb - £202; 32Gb - £216
5s 16GB - £250; 32GB - £370; 64GB - £490
6 16Gb - £420; 64GB - £500; 128GB - £540
other examples samsung S4 mini 8Gb - £96
go to O2 shop/phones/browse phones(pay monthly) view all at bottom of page. All prices are based on the same system as given in previous posts, when airtime is cancelled.

Crazy deal, it was good even without noticing it was an iPhone 6 Plus, makes it even better

so I have gone for this, even on ebay second hand ones go for £500ish

Can someone post a link for the 16gb version in white because none of the prices that people are posting are showing up for me on the O2 website,thanks

what number do you call to cancel the airtime?

Can someone explain how I can get the 16gb please,I'm confused

If you look on the page it states 3 months warranty

As soon as you receive iPhone you call O2 and cancel £29 airtime, there is no another way.

thanks now i see :sunglasses:

yes, you can buy anyone with any airtime, the airtime is irrelevant, it could be £1000 a month as you cancel it day on (do not put the sim in your phone) as soon as phone hits, phone them up and pay off another £240 and cancel airtime

Yep that's what meant, the deal for the handset cost still exists,but the airtime is £39x 24, so if you cancel the airtime do they waive the equivalent of £29 month,unless i'm missing something?

it's there just checked

I think he means, the deal price isn't showing on the site anymore

​agreed thanks for confirming have gone ahead and bought . shame it's not the iphone6 . The plus seems a tad too big. Size matters and all that but in this instance would have appreciated it being the smaller iPhone 6 as opp to the 6plus

Deal quoted doesn't show now, prices are for 64gb it's £209.99 upfront & 24x £39

O2 UNLOCK REQUEST FORM

For those who can't use google :stuck_out_tongue:

@Nicholas

Both refurbed phones I've had have been in as new condition, just in a different box with no accessories (charging cable only).

Not a big deal for me as most accessories go in the bin almost immediately anyway.

Comment

What do I need to do pls to get it unlocked?
Who do I need to call or email?
Thanks

its 10X24 = 240 + 139.99 = 379.99 for 16GB

will the staff30 code work on the purchase of the phone or even quidco???

I spoke to some guy on Chat and I was querying the warranty and he was like its 12 months I asked whether he was sure he said yes and not to worry I then asked if he can send me the transcript ... He said yes and the transcript still never arrived and this was at 5am :/

oh yeah doh!

Sorry, that should have been £249.99, incuding the upfront cost

Good deal. I did this with o2 to get the xperia z3 a few months back. Cancelled the airtime contract straight away, but still got charged one month line rental. Got it refunded after a lot of calls to o2, who were pretty shocking.

Add to that the fact that there was some confusion as to when the phone could be unlocked (was told to make calls first).

Finally, am I the only one who sees the 16GB working out at £240 (if you pay the handset off)? Upfront cost is £9.99 as opposed to £139 in the OP's post?

excellent who do u contact for this, is it o2 by phone, any special dept? did you purchase a refurb, what was it like

will the staff30 code work on the purchase of the phone or even quidco???

You need the imei number so you can't do it until you get the phone. I've done it on 2 phones and didn't even open the box for the one and got the code sent through.

Comment

I can't find this one
Is it still available ?

will the staff30 code work on the purchase of the phone or even quidco???

agreed, i just orered, how or where did you submit the unlock code... did you have to wait till the phone arrived

[i]F[/i

voting hot on price not product

If it helps, i have just clarified the unlock procedure with o2. The phone has to be on the network for 24 hours and a couple of calls need to be made. After that, they will unlock for free using the online form posted earlier. Hope this helps.

used iPhones , only 3 mths warranty , better deals you can find on eBay , its not hot deal , even not deal , voted cold

I guess I am old lol, if Apple still made a 4" phone or ever smaller I would be all over it while I love the 6 I still think its too big for a phone.

exactly, if you are a app user then the 16GB should never enter your buying choice, as far as I understand it the lawsuit is about the fact there is only 11GB after system stuff, or something like that, I think Apple thought the cloud was their get out of jail card, but the fact they are about to drop the 16GB suggest to me they are not sure

On my last refresh deal I used the contract sim that came with it. Just make sure you turn data off and if you do need to make any calls to activate the sim for unlock, call 202 for customer services as its free. Can't say I remember needing to do this though.

Never got charged anything for the airtime plan when I did the above and cancelled. Just had to pay off the phone. I agree though, if you do have a PAYG sim it might be safer.

I really dont see the fuss with the 16GB version, I have an 64GB iPad and a 16GB iPhone. I am not a huge app user I have a few but usually find I need some of the features the full website can give me. I have a selection of songs and videos I update when needed on my iPad and use the cloud for my photos. Sure the 16GB isn't for everyone but I dont see why so many people get in an uproar over it, not everyone uses it for the same purposes, if you need more capacity get the bigger one.

Thanks I did work it out on the end ☺️

Will be their usual £100 off old models

Not long until the 6(+)S. If you can wait then price will drop of 6(+).

There are literally hundreds of these refresh deals on here that many people have done without problems.
If people are unsure don't do it. But it does work.
Hot from me op.

Be great if you keep a years warranty, when we all got iphone 5's a few years back they changed it to 3 months after like a week or so.

I've done this with a 5c full warranty with Apple handset was unlocked.

Is this deal still on? I've looked at the 64gb gold 6 plus but I can't see £209.00 plus 10.00?

Thanks OP. Ordered the space grey 64gb. Done the refresh thing before and was no problem at all cancelling. Hopefully all goes smoothly again this time.

On the site it says it only comes with 3 months warranty but is that only through O2 and would the standard 12 months apply through Apple ?

expired?

Have you done this before?

Reading the terms and conditions on the cancellation policy it states;

If you're a Refresh customer, you've the right to cancel your whole Refresh deal (both your Airtime Plan and Device Plan Credit Agreement) within those 14 days. Or you can change your device for another one but you can only do this once. If you've signed up to O2 Refresh by buying out your old contract early and then change your mind, you can't go back to your old tariff once your new service has started and you can't get a refund on your old contract buy-out fee.

There is no other evidence that an O2 refresh is seen as two separate elements when you want to cancel

If anything like the iphone 5 on O2 refresh its a 3 month warranty... :/. They gave 1 year and amended it to 3 months claiming because it's O2 refurb it only comes with the standard 3 months warranty that O2 refurb phones get.

I am confused . can someone explain how this works
I m interested in the iphone6 refurb

ffs site is down

It is for the standard iPhone 6 not plus

I've not voted either way but I'm quite sure there was a deal posted yesterday for the iPhone 6 Plus 64GB version, brand new from SmartFoneStore for £450.

Thanks for this

As per my other reply, the £29pm is the airtime charge on top of the handset charge. Pay up the handset and cancel to avoid the airtime charges

I can't see where the £10 tariff is - the only one with £209 up front is £30 odd

Am I being thick, but this is what I see

Apple iPhone 6 Plus Refurb

64GB Space grey
£209.99 £10.00
Airtime Plan

24 month contract
10GB data
4G ready
Unlimited texts
Unlimited minutes
More details £29.00
Delivery

Free
Order by 10PM for next day delivery
Select click and collect at checkout

So is the idea I ring up and cancel the £29 a month sim, and they charge me 24x £10 for the rest of the handset?

I can not see these prices OP?

Prices don't match those on O2 refresh page ???

Do these come locked?