complete Dell cashback online within 14days of despatch, less 75.00
complete Dell Trade to Save trade-in online within 21days of despatch and send any working printer with power lead, no ink/toner cartridge required, less 100.00
using Quidco 2% cashback excl VAT, less 2.92
using PayPal 5% cashback, less 8.75 (for those who has this offer from PayPal) -this expired on 30/06/2013.
potentially -0.01 after redemptions, -2.93 after QuidCo.
further cashback if your PayPal is linked to a cashback creditcard.
personal note: Thank you for the overwhelming support and especially to those actively replying to other enquiries, without you all this is impossible, as this post is approaching 4-digi-degree heat! I would also like to say, although one might be able to profiteer from this deal (by selling on the excess to the rest of the nation unknown to HUKD), I much prefer we could help anyone you know, friends, extended family to upgrade their old printers (or give them a new printer if they don't have one). How good it feels helping someone a new printer and know the old printer is environmentally friendly processed and being paid a little from Dell and ebuyer. I have setup a FS/FT post for people wanting to give away the Ricoh toners leftover after their trade-in. Thanks for your kind attention. http://www.hotukdeals.com/misc/ft-post-for-toner-leftovers-after-trade-dell-3330dn-deal-1598008
Promotion Dates: 15th May 2013 to 30th June 2013
- brookheather
edit:
the free delivery offered by ebuyer usually despatches a week after payment received, since the redemption requires the invoice which dated on despatch, please allow order lead-time running up to the promotion expiry date of 30/06/2013.
edit 18/06/2013 1848:
Now free Ricoh Aficio SP100SU Multifunction Mono Laser Printer. -OOS since 03/07/2013 1600.
edit 26/06/2013:
Now free Next Day delivery, so your invoice day will be in time for the offer expiry of 30/06/2013! -this was reportedly removed since 07/07/2013.
Promotion dates extended: 15th May 2013 to 31st July 2013
- brookheather
edit 01/07/2013:
There has been a small amount of ex-displays (separate link below) for around 145 incl VAT, price varies, also eligible for the 75 + 100 redemptions, but without the free Ricoh printer, so if you don't need it and/or have an old printer to trade-in it's cheaper and a slight profit! http://www.ebuyer.com/517988-exdisplay-dell-3330dn-mono-duplex-network-laser-printer-ebr1-210-29941
Description: Box Damaged - Item is in excellent condition, but external packaging is damaged.
-courtesy of stevie197.
edit 03/07/2013:
The free Ricoh printer was reportedly OOS since around 4pm today.
edit 08/07/2013:
Now with a free shredder instead of the printer
- bobjohnson
Top comments
Zeb99
10 Jun 1314#170
My printer arrived on Saturday (surprised as I wasn't expecting a weekend delivery)!
Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.
Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.
It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?
BeerDrinker
3 Jul 137#788
KERMITZBITZ to Geokinkladze
8 Jul 137#999
But surely this is your fault for ordering and then going on Holiday??
MaximusRo
6 Sep 137#1465
[email protected] [email protected] [email protected]
Opia Limited are the third-party who run promotion on behalf of Samsung. Promotion being run in Currys, PC World etc.
Opia 0843 307 3778 01344 741094 Bracknell - ask for transfer to Gateshead
Opia Limited 0843 308 3776 0191 300 0742
Dataserv deal with Dells reward and recycle scheme.
Dataserv 0843 308 3774 01784 462104
Latest comments (1773)
veedubjai
17 Apr 17#1773
No problem. Hope it works.
terriclarkfan
17 Apr 17#1772
@veedubjai Thanks for taking the time to enter such a helpful reply.
veedubjai
16 Apr 172#1771
I don't use Win 10 but you could try here under section 2, Dell Monochrome Laser Printers as it appears Win 10 is supported;
Dell Open Print Driver
This print driver package is ready to install from the installer and also in a driver package to install by OS "Add a device" method for you to print to supported Dell printers for computers running the following Microsoft Windows Operating Systems: XP (32/64-bit), Vista (32/64-bit), 7 (32/64-bit), 8 (32/64-bit), 8.1 (32/64-bit), 10 (32/64-bit), 2003 (64-bit), Server 2003, 2008 (32/64-bit), 2008 R2, Server 2012 and Server 2012 R2.
Version: Version A15, A15
Category: Imaging Solutions and Services
Release date: 22 Nov 2016
Last Updated: 30 Nov 2016
Has anyone found Win10 drivers for this printer? I can't get it to print duplex with the native Win10 plug & play drivers, but there aren't any Win10 drivers on the Dell website.
MR1123
19 Oct 16#1769
I have two or three still unopened, waiting for my inkjet printer to run out of ink lol
HerWorseHalf
19 Oct 161#1768
Don't think it makes a great deal of difference, as long as you don't mind paying for the standby power use. Toner doesn't dry up like ink can if not used. I set up my first about three years ago, don't use it that often, and I don't think it's been off since apart from power cuts - still working fine.
loha
18 Oct 16#1767
Just got this out of the pack to use yesterday (yes, I know, I had an old trusted samsung that I was using before and still going strong). I have made it wireless via the sky wireless adapter I picked up also some time a go.
Quick question - if I am not going to use the printer every day is it better I switch it offor should this be kept on all the time? thanks in advance.
loha
18 Oct 16#1766
Just got this out of the pack to use yesterday (yes, I know, I had an old trusted samsung that I was using before and still going strong). I have made it wireless via the sky wireless adapter I picked up also some time a go.
Quick question - if I am not going to use the printer every day is it better I switch it off or should this be kept on all the time? thanks in advance.
hotdealseeker
29 Mar 14#1765
Would you mind saying what courier did you use? Many thanks.
hotdealseeker
28 Mar 14#1764
That would be great, i was only guessing.
josephmccowie
28 Mar 14#1763
I easily got quotes between £7 and £8 last year, can't imagine it's increased much since then.
terriclarkfan
28 Mar 141#1762
I sold a couple of mine last week on Gumtree for £45 each, no fees involved at all.
Yodel couriered them overnight for about £8 each. And they arrived undamaged, which was a bonus.
hotdealseeker
28 Mar 14#1761
I have a 3yr and a 1yr warranty BNIB. Guess postage will be about £15 due to weight.
MaximusRo
28 Mar 14#1760
How much would you offer?
pavel888
28 Mar 14#1759
Does anyone want to sell their printer to me?
terriclarkfan
7 Nov 13#1758
I got my final 4x £100 paid to my bank last Friday, and I didn't have to email anyone to complain (although I had an email ready in my draft folder for a couple of weeks to Dell UK boss and cc Michael Dell, but I never had the courage to pull the trigger...lol!)
abucd4
21 Oct 13#1757
ditto
m1chaels
20 Oct 13#1756
I got a whole bunch of phone calls after I emailed cc the Michael Dell address and then payment a few days later.
hutokdeals
14 Oct 13#1755
Thanks for your help.
BeerDrinker
14 Oct 13#1754
£100 finally received today. That was without contacting dell at all.
bluefish2303
13 Oct 13#1753
I will be receiving my £100 tomorrow according to my online banking app. Woo hoo!! Did not chase them since receiving an email off them on 26th of September.
abucd4
12 Oct 13#1752
Ah, I should probably check it's actually gone in then! Still haven't had a chance to look but they assured me it was in there now
Majnu
12 Oct 13#1751
Can we have an updated list of people who to contact please or call for us who are chasing our cashbacks or trade to save discounts?
m1chaels
11 Oct 13#1750
Well done - I did similar on Wednesday, got the calls and emails...just no money :disappointed:
Majnu
11 Oct 13#1749
only received £100 of £175 that was owed.
samwsmith1
11 Oct 13#1748
Got my remaining £300 this morning :smiley:.
abucd4
11 Oct 13#1747
Emailed them CC'd to the CEO yesterday, two emails today saying it would be sorted, plus a phone call, and in the bank already. Crazy!
MR1123
11 Oct 13#1746
received my last 2 payments of £100 today, it seems i get my payments a couple days after contacting them through facebook.
e_munky
9 Oct 13#1745
I had previously been patient knowing that I would get paid eventually (got my first of 2 £75 quite early) , I lost my patience last week and sent a polite email on Friday (to the general cashback email). I got a reply Monday and my final £75 and two lots of £100 in my account on Tuesday.
If you haven't contacted them I would certainly recommend it to speed up your payment, hope that helps someone
m1chaels
8 Oct 13#1744
This is peeing me off now - after getting the email I assumed the payment would be forthcoming but 10 days later ...nothing :disappointed:
Gurrrv
7 Oct 13#1743
Not sure if this helps but I didn't really contact the higher management or anything and got my full payment recently. Hope this helps if anybody is still pursuing the customer service.
Majnu
7 Oct 13#1742
dude, life saver mate, thanks
Sent an email to that and I had a phone call today saying there was a technical error and I will get a call back when the money is paid for both cash back and trade to save either today or tomorrow. Here's hoping hey?
Majnu
6 Oct 131#1741
not got any cashback yet even after that email which was sent which everyone else also received.
theADDict
5 Oct 13#1740
1 x facebook, 4 emails....final cashback received yesterday.
Keep emailing, they will sort eventually.
abucd4
5 Oct 131#1739
nor me :disappointed:
m1chaels
4 Oct 13#1738
Hmm - I got my email a week ago about the 100 (x2) finally being paid but still no sign of it :disappointed:
cc'ing email to [email protected] tends to get a response from the cashback team
MaximusRo
3 Oct 13#1734
Surprised 3 people liked your comment, as it is wrong in so many ways.
1) You assume things and you reserve for some reason the right to talk for others, saying that we "undoubtedly" expected delays. First of all, you cannot assume anything about what others think. Secondly, no, I did not expect delays, and do not understand why I should. Dell knows exactly how many printers they sold to eBuyer, and knew exactly what would mean logistically. They do this cashback schemes all the time. Also, you seem to forget they extended this offer for another month! That only happens when they do not meet the expected sales.
Thirdly, who are you to decide in the name of everyone they should just wait? And you did not mention how long? Do we have to get your approval on what is reasonable delay? Cause we all waited, and only got nervous after a delay that more than doubled the initial contractual term.
And I hope you still know some people are still not paid yet, I think you forgot this because you personally got paid.
2) I only got paid after writing to dell UK CEO. It could be a coincidence, but I highly doubt it. Also, payments starting pouring in when Facebook page was flooded with complaints.
3) They have no financial benefit from the delay?? Are you for real? Any money kept in someone's account produces financial gains, interests, investments etc.
4) They "obviously" did not make any money from this offer??? Again with the assumptions. I think otherwise. Check again the cost of toners v printers these days. Many people just buy new printers.
robo989
3 Oct 13#1733
I didn't bring up the term "compensation culture", except in reference to another's post denying it has a place in this thread. It does not, delay's can be expected and with a big uptake of this offer then a delay of a week or two is fair game.
However, what has changed that "fair game" attitude to - a damn shambles and deserve to be sued is...
1. Printers not accepted as received until 3-4 weeks after they really were recevied (confirmed by many people and proof of posting/tracking saying as such) This had the effect of giving Dell/OPIA an extra 3-4 weeks on top of the claimed amount of time to process claims in their terms.
2. Extended delays, we're not talking a week or two, we're talking 4 weeks+ sometimes 6-7 weeks on top of the stated maximum time a claim should take (that's before even taking point 1. into account. Generally cashback claims aren't known for their swift resolution, but 40 days is hardly a difficult term to adhere to.
3. I doubt the excuse of the uptake of the offer. The 3330DN printer is a discontinued model and all stock needed to be shifted, it goes without saying that most people who order one would be taking up the generous offer.
4. The offer was made at their discretion.
5. The offer was listed in an eBuyer flyer, Dell would have been aware of this. They should have paid Opia more money to handle it/Paid for a further company to handle cashback in timely manner.
6. Terms have been broken unquestionably with very little, if any communication to the customers involved. Opia, although in fairness to them in that they answer calls, have not been forthcoming with solid information, timeframes of expected payment, explanation of why payments have been delayed (until recently).
7. No outright apology has been made over this, except for a very vague email everyone received a week or so ago.
8. Opia stopped answering emails approximately 3-4 weeks ago from most people, due to the number of complaints one can only guess.
....So yeah....I don't think this whole thing paints the "compensation culture" brush on any of us, simply we saw a good deal and decided to cash in, as anyone would and should.
"compensation culture" has negative connotations, in fact you should be directing your attention at the people who offered the scheme...Dell/Opia.
robo989
3 Oct 13#1732
Received 10 x £75, and 2 x £100...still waiting on 8 x £100...says claim was processed on Friday, called up today, said that payment has been made their end showing yesterday.
Pretty sure 90%+ of people have received all money owing, most people who ordered in early July and later are just getting theirs finished now. Others received their tradetosave money a week or two ago.
The £75 were all paid out a good few weeks ago...I believe.
ahotukdeal
3 Oct 13#1731
is anyone planning to make a small claims court claim? pm me or write on here
lanoormohamed
3 Oct 131#1730
guessing everyone got their cash backs in the end! i'm up £16 with a new printer that will last me about a year. before needing a new toner. anyway yeah just received my quidco payment of £8ish very happy with this.
999pez
3 Oct 131#1729
Your pothole example isn't compensation culture, it's fraud. But I won't go as far as calling you a fool as that would be rude :confused:
hutokdeals
3 Oct 132#1728
I wonder if we had all sat around and dismissed their non payment as "to be expected", would many of us have got paid at all?
Actually we knew the offer was too good to be true, but it was too good to be true from a reputable company, with no clauses? It wasn't using code stacking or other peoples vouchers. It was advertised as £0.
So our expectation was to get the money back. Had we not resorted to Facebook, would many of us still would be down £175?
Who here thinks that Facebook and other social media had value in the speeded up payout?
Either way, they took the mick, several people went short a lot of money for an extended period and they are in the wrong. A half decent company would have compensated without asking. Sadly Dell are no longer half decent and still more worried about going bust. I simply asked did anyone get compensated as I am going to ask today?
bobjohnson
3 Oct 131#1727
"in the compensation culture...finding a pothole and jumping inside."
So you're telling me that the term "compensation culture" relates solely to potholes? In reality the term isn't defined anywhere and thus each person will have their own definition of the term hence why I said "In my opinion" - so calling me a fool and telling me I don't know what the meaning of compensation culture is a little hypocritical at the least, especially to then go on and say it relates exclusively to potholes :confused:
There's a difference between having an apologist attitude and being understanding - if the company didn't pay at all then i'd be rightly annoyed, but realistically I knew a lot of people would take up this offer, so I predicted it would take longer than they said to pay.
When you reply in all legal terms stating things such as "breach of contractual terms resulting in non payment", and "left disadvantaged as a result of not being paid" as "hutokdeals" did, then it does give an impression that you are on some kind of high horse and expect to be given compensation for something that was entirely predictable.
Problems do happen and the first route shouldn't automatically be expecting compensation, however it seems you think it is - hence the term "compensation culture" being used.
But never mind, I hope you guys get the compensation you feel you deserve, along with 2 (or more) free printers, for them having a huge backlog as they have consistently replied stating. I'm sure it won't ruin the chances of them doing a offer like this again.
robo989
3 Oct 131#1726
You sir, are a fool. At a bare minimum you don't have clue what "compensation culture" means.
This is a clear breach of contract.
I don't think anyone here took up this offer expecting cashback not to be paid within the very generous in Dell's faour time of 40 days from validation, which may I add in reality was actually approximately 3-4 weeks after they really received the printers for Trade-To-Save.
This is not a case of finding a deliberate mistake somewhere and exploiting it, or in the compensation culture...finding a pothole and jumping inside.
You might think you're righteous, but with an apologist attitude like yours - you'll go nowhere.
bobjohnson
3 Oct 133#1725
In my opinion, the concept of compensation culture is to expect unjustified compensation for anything that goes wrong.
You undoubtedly knew the huge uptake this offer would have, yes they can be blamed for delaying payment, but this attitude of "where there's a blame there's a claim" is what i'm talking about as compensation culture. They obviously haven't made any money from this offer, so why try and get more money from them?
Also, the main point here is it hasn't resulted in non payment, just delayed payment. Can you not see how a offer like this could cause cashflow problems, and the "money pot" reserved for these offers to be emptied rapidly?
hutokdeals
3 Oct 131#1724
I am not sure you understand the concept of compensation culture? This is just simply breach of contractual terms resulting in non payment. 2 free printers is irrelevant if you were left disadvantaged as a result of not being paid.
veedubjai
2 Oct 131#1723
Best compensation would be to give some replica Dell 3330DN printer stress ball keyring to vent your anger just like the exclusive HP ProLiant Microserver keyring from ServersPlus. :laughing:
bobjohnson
2 Oct 13#1722
Compensation culture at its best :confused:
It's bad customer service but expecting any compensation along with 2 free printers is taking the biscuit
hutokdeals
2 Oct 13#1721
I have a promise that the pain is soon to be over. Did anyone get any compensation from the bunch of f00kwits?
999pez
2 Oct 131#1720
Got my 2nd (and final) £100 today, once they admitted they did have my printer.
A lot of effort, but I now have a free printer (slight profit after quidco) and spare toner cartridge which should keep me going for a few years.
Glad I can stop reading this thread now!
bob_hoskins
1 Oct 13#1719
Received email on the 27th (after complaining to Tim Griffin) saying both cashbacks were now being paid. Nothing in my account so far and got another email today saying only the £75 was being paid and this was only processed on the 30th.
Do not know their **** from their elbow. Just terrible customer service skills
Money in my account today. Finally the ordeal ends!
esensitive
30 Sep 13#1718
2x75 and 1x100 paid... 100 x 1 payment awaited:(
Ignorant Pom
30 Sep 13#1717
That's worrying then. They've not bothered to reply to any of my emails and I've not received the £100...
paulabel2001
30 Sep 13#1716
Got paid £100 today
bobjohnson
30 Sep 13#1715
Got paid £100 today - still really happy that I got 2 free printers so not bothered about the long wait :smiley:
mattr
30 Sep 13#1714
Finally got the payment today, so £75 + £100 +£2.92 Quidco :smiley: Just a shame a took all of this chasing and time to get it.
northerngeek
30 Sep 13#1713
Final £100 paid today. email i received said payment processed on 25th Sept., so took 3 days.
veedubjai
30 Sep 13#1712
1st £100 paid today out of 3. About bloody time. 2 more to go.
buddhabelly
30 Sep 131#1711
Final £100 paid today. Eventually.
Now I can stop the paranoid checking of my bank account and this thread :smiley:
samwsmith1
29 Sep 13#1710
Still waiting for my 3 x £100 that are now a couple of weeks overdue. I don't recall there being such a big problem with Opia when I traded in an old monitor last year, or when I bought 2 Samsung Galaxy Tabs though.
jobibear
28 Sep 13#1709
I've burnt out my wifi card playing around with trying to root an xperia and using a paperclip. San Fran, no prob. Looking to destory the Levono a820 and still smile despite parking ticket...
MR1123
28 Sep 13#1708
Good news. Got £100 pending to be paid on 30th opia ltd showing on my acc. 2 more left.
hosiery
28 Sep 13#1707
Ah, it didn't occur to me that a Linux user would connect via USB. One of the main features of the 3330dn is that it is a network printer. It has an onboard web server for configuration that you will find useful. Stick it on the network.
jobibear
28 Sep 13#1706
[quote=Zeb99]Try this, it works for me on Linux Mint 15 (and Ubuntu 12.04 but the instructions may be slightly different). No need to download any drivers. The printer is connected to the LAN, not USB.
When you say this, do you mean the printer is connected to the LAN, because mine is USB?
jobibear
28 Sep 13#1705
Now: Processing: Printer not responding :disappointed:
Device URI: [ip address?]
jobibear
28 Sep 13#1704
Yep got it working, but... as above.
hosiery
28 Sep 131#1703
You could try configuring it as a Lexmark E360dn. Works for me in Gentoo.
Zeb99
28 Sep 132#1702
Try this, it works for me on Linux Mint 15 (and Ubuntu 12.04 but the instructions may be slightly different). No need to download any drivers. The printer is connected to the LAN, not USB.
System | Administration | Printers
Add | Network Printer
Select Device: AppSocket/HP JetDirect, enter IP address and click 'Forward'.
Choose Driver: Generic (recommended)
Choose Driver: PCL 6/PCL XL (recommended) | Generic PCL 6/PCL XLPrinter Foomatic/pxlcolor [en] (recommended)
Describe Printer: Set name and description, click 'Apply'
Print test page.
josephmccowie
28 Sep 13#1701
Having the same problem. Also printing from android does the same. It just doesn't stop unless you actually shut the printer off. Looking at what it prints, it seems like the machine is sending the document fine but when it gets spooled to the printer it isn't translating properly.
Definitely a question of drivers I'd say but Dell aren't exactly known for their Linux compatibility, although they do now provide decent driver packages for most printers, which is more than can be said for some manufacturers.
I'm going to look around and see if I can find any kind of fix.
In the meantime, out of interest did you try here?
jobibear
28 Sep 13#1700
Anybody recommend an easy set up for Mint? Prints random stuff. Keeps on going. Hints please...
MaximusRo
27 Sep 13#1699
They messed up bad.
Shame on Dell.
KERMITZBITZ
27 Sep 13#1698
Ditto.... 1 x £100 outstanding
tek-monkey
27 Sep 13#1697
Same here! Wonder if they just hit processed on all the ones they lost, as they know we have proof of postage?
999pez
27 Sep 13#1696
At long last they've admitted they have received my old printer and I've got the 'you'll be paid in 40 days' email. Now got to wait 40 days before I can start chasing again!
tek-monkey
27 Sep 13#1695
Still not had any, still got a missing printer, still getting no reply from them :disappointed:
brookheather
27 Sep 131#1694
Got my last £100 today as well - glad I don't need to come back to this thread anymore!
jaygee
27 Sep 13#1693
Finally received my outstanding £75 but still to receive any of the £100's.
buddhabelly
27 Sep 13#1692
Looks like it's Payout Friday again.
2 (of 3) £100 from Opia showing in my bank account.
MaximusRo
26 Sep 13#1691
I thought there where two different companies, but it turns out it is just OPIA who dealt with both £75 and £100.
MR1123
26 Sep 13#1690
I received the same email as well even though I have yet to contact them directly, seems a automated email out to everyone.
chunk1985
26 Sep 13#1689
^^ Did you confirm the bank details with them ? Mine were paid on a friday and were in on the tuesday ?
TacticalTimbo
26 Sep 13#1688
I had a call from Opia on Monday, to say the £100 had been paid, but still no sign of the cash in my account!? :confused:
tek-monkey
26 Sep 13#1687
Yup, same generic email here.
No mention of my lost printer though, been over 3 weeks since they responded :disappointed:
thekanester
26 Sep 13#1686
I just received same email. Refreshing, at least, to know that they're going out of their way to contact customers in advance. I'm hoping that the payment will come through tomorrow, as it always seems to be Fork-out Fridays with those guys.
The £75 cashbacks were the biggest pain because it should have been 28 days after initial claim. The £100 cashback was supposed to be 40 working days after they approve it - and at the moment, it's not too far away from that point. Fair play to them.
chunk1985
26 Sep 131#1685
They are one in the same mate.
Majnu
26 Sep 13#1684
well that is an email I just got of trade to save, what about the cashback goons?
paulabel2001
26 Sep 13#1683
just got another email off dell
Dear Valued Dell Customer,
Thank you for your recent interest in Dell's Trade to Save offers. We have been reviewing your claims and are happy to confirm that we are processing your claim/s.
We apologise for the delay in settlement and appreciate your patience and understanding. This has been due to the popularity of the promotion and the volume of settlements being processed as a result.
We are currently processing payments to customers and will issue customers with settlements in the very near future.
If you have any questions or wish to discuss this matter in further detail please contact [email protected]
terriclarkfan
26 Sep 13#1682
Received an email today saying my three remaining payments (presumably of £75 each, it didn't specify) have been paid on 25th Sept. I haven't received any of my 5 x £100 yet.
paulabel2001
25 Sep 13#1681
Just got this email off Dell
Dear
Claim reference:
First, I would like to apologise for the delay with your payment.
I can hereby confirm that your payment has been processed on the 25th of September 2013 and should be with you shortly.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Julia
brookheather
25 Sep 13#1680
Just received an e-mail saying my £100 trade-in has been processed today - it was confirmed July 12th.
Zeb99
24 Sep 132#1679
If you are not getting any joy then e-mail Michael Dell. You can find his e-mail address by using the link in my previous posts. You are unlikely to get a reply from the man himself but instead from their Executive Customer Support Team.
I e-mailed him on the 11th, had an e-mail response on the 12th, a phone call on the 13th, 2 x £75 on the 13th and 3 x £100 on the 17th, completing all of the payments.
I did suggest that they should compensate everyone who has (or will be) paid late for the breach of their terms and conditions however I never got a response to that question for some reason!
ifa
24 Sep 13#1678
Received £75's but still no £100's. No replies to any emails like others. Nothing else productive to say I'm afraid! It is what it is but not worth having a nervous breakdown over.....
tek-monkey
23 Sep 13#1677
Nope, no email. The tracking number says delivered but my claim is still at the stage of awaiting them receiving it. They are aware, they just don't care....
MaximusRo
23 Sep 13#1676
Did you get the email confirming they initially received the printer?
Anyway, I would suggest emailing the CEO, I posted the email a few times on this thread, I did this and got a phone call (yes, they called me) to let me know all my 6 x £100 will be in my account next day.
tek-monkey
23 Sep 13#1675
I can prove it was delivered, but they stopped answering emails at that point!
chunk1985
23 Sep 13#1674
If Opia list your printer and you can prove it was delivered surely they owe you the £100 your out of pocket ?
tek-monkey
23 Sep 13#1673
Lol, they lost mine too. Funny that they replied to emails until they realised, now I guess I'm on an ignore list!
999pez
23 Sep 13#1672
Got my 1st £100 today after emailing the Chief Exec last week. Waiting on 1 other, but they managed to lose the printer so I'm not too hopeful.
jameshalinson
23 Sep 13#1671
Still waiting on my 5*£100s and one of my £75s. Ravi keeps asking for service tag numbers but doesn't seem to help
tek-monkey
22 Sep 13#1670
Did someone find a number to ring?
KERMITZBITZ
22 Sep 13#1669
Just had a response from Ravi this minute
Darren,
I'm following up with the same, waiting for the request to be processed as we are working on refunding the backlogs in a series. You will receive an email confirmation, as soon as the same has been processed. Kindly bear with us, we are doing the best to ensure your refunds are processed asap.
-Ravi
MaximusRo
22 Sep 13#1668
You do realize that by saying he will look into it means they are basically lying by pretending they do not know all payments were delayed for months?
Ignorant Pom
21 Sep 131#1667
I messaged that Ravi character and he said he'd look into it though his replies were days part just getting my details and I've not heard from him since I gave them. Nor have I had a reply to the email I sent over a week ago. Ignorant swine IMHO.
northerngeek
21 Sep 13#1666
still waiting on the £100 trade-in, no reply to an email i sent 11-sep to [email protected]. just sent another email including my quote number and service tag. it was approved on 18-july.
iv'e unsubscribed to this thread as receving emails every hour was getting very ANNOYING!
Majnu
21 Sep 13#1665
lads the facebook route didn't work for me. Left a couple of wall messages and nothing. Really unhappy with Dell atm
tanikk£
20 Sep 13#1664
I didn't pm Ravi or sent any emails, but got this today:
20 Sep 13 OPIA LIMITED BGC 100.00
(approved 9 Jul)
KERMITZBITZ
20 Sep 13#1663
I pm'd Ravi last night as well but I got nothing :disappointed:
TesseractOrion
20 Sep 13#1662
Funnily enough my £100 was deposited today after pm-ing Ravi last night... coincidence? Who knows...:man:
Original claim processed July 8th btw
Gooner77
20 Sep 131#1661
I got my £100 yesterday, (£75 was a paid a few months back) so all settled here, not happy with the wait and having to chase them for so long.
MaximusRo
20 Sep 13#1660
I don't think they get a lot of calls.
I always get through them on first try.
hutokdeals
20 Sep 13#1659
Picture the office....floor covered in paper slips with our claim details. Hacked off employees wandering around randomly picking up the next, trudging back to their desk spilling their coffee on my claim as the go. Phones all off the hook.....now you can stop worrying about which order you should be in.
terriclarkfan
20 Sep 13#1658
All mine are earlier in July than that, and all still unpaid.
bampot
20 Sep 13#1657
£100 payment received today, was validated on 8th July. As long as you have received validation it seems that you will get paid but it's a bloody long wait.
tek-monkey
20 Sep 13#1656
They are just ignoring me now, so more like the squeeky wheel gets told to **** off! Considering its been over 2 months since I sent mine in and they still wont admit they have one of them I'm getting a little annoyed to say the least.
Gooner77
20 Sep 13#1655
Does anyone know how to switch off the "Order supplies" box that pops up everytime you print something?
It is really annoying.
pitlab1
20 Sep 13#1654
Well said- My got validated on 09 July and got my money on 19th September. Good luck.
Rbourne
20 Sep 131#1653
Well, my printer got validated on the 31st July - if that are paying them in order then I expect mine in half a month to a month. I've also asked for an update, so if they are basing on the "Squeeky wheel gets the oil", then mine could come in the next few days.
I'll keep you up to date, but I believe it's going to be the "in order" rather than "loudest".
pitlab1
20 Sep 13#1652
I think Ravi - have to sort out who still have a printer , who is not. Who already trade in printer on ebay etc. Many peoples got a 10 printer or more just for profit , and It's look like Dell did not like that and now try to pay back as less as possible.
Hopefully you all will get yours money back. I've got 1 printer and i'm happy I got my money back.
hutokdeals
20 Sep 13#1651
Not heard a peep from Ravi after the second question asking for service tag. Incidentally did any of you see that awful watchdog type program that featured complaining via twitter etc to big companies. Some replies were a few minutes down to the worst which I am sure was less than a day. Someone should have told them to try Dell. Can you imagine Ravi actually gets paid a wage just to fob people off, or is he an auto reply? Come on Ravi tell us?
pitlab1
20 Sep 13#1650
Yes, I've got my 100£ - happy days.!!
tek-monkey
19 Sep 13#1649
Not even had an email reply in 2 weeks, and last I heard they'd lost one of my printers! Luckily I still have the postage receipt so can prove it was delivered, but you'd hope they'd give a crap rather than just ignore my emails. Doubt I'll bother with future cashback deals from dell, the hp microserver was painless but this is a joke.
TesseractOrion
19 Sep 13#1648
I've pm'd Ravi from Dell Support (Facebook), let's see how long it takes for some action... :smirk:
MaximusRo
19 Sep 13#1647
From what I have seen here, people had to write to them and phone them, and they got responses suggesting they will get the payment sooner compared to the rest of payments.
I would say you should definitely ring them and send an email or post on their facebook etc. It might actually help all of us.
tanikk£
19 Sep 13#1646
No £100 here, validated on 09 July. Has anyone received this cashback without bombarding them with e-mails first ?
antipesto93
19 Sep 131#1645
JUST GOT MY 100 pounds! and i was one of the first to do the deal so yours should be coming!
MaximusRo
19 Sep 131#1644
I only got one of the £100 until now, 6 more to go. Hope they are going to pay all of us soon, as this is really turning into a disaster in terms of publicity. Just wish I knew how to get this known more widely, I think they deserve a bit of public shame.
houseofdeals
19 Sep 13#1643
I purchased the printers on the 4th and 18th June and the trade ins were acknowledged on the 8th July and then were validated on the 8th and 9th July.
Rbourne
19 Sep 13#1642
When did you make the original trade-in order? And when did it get validated?
Also Pitlab1: Log into the Dell tradetodave, top left is a link to "My Transactions" -> Go to option 1 and it should give the serial number.
houseofdeals
19 Sep 13#1641
2 lots of £100 trade in money showing in my bank account this morning.
Still nowt on the £100 here, or the printer of mine they've lost!
pitlab1
19 Sep 13#1639
I still waiting for my 100£ but , got a message today ''Quick request, can you provide the printer service tag?'' Don't know what is all about but till I get home I can't check my service tag wherever is it!
Everybody is trying to contribute sharing contacts, what email/phone did you use?
hutokdeals
18 Sep 131#1636
Not odd at all. Someone mentioned Enron a few quotes back, this was exactly the games they played all the time, albeit with different products. You generate high value turnover for old tat that is becoming a liability on your books. Then you offer a nice cash bribe which some genius accountant hides away in the books or delays until the end of an accounting period. (Maybe their profits were actually down much more than 80% they are confessing to?). Sometimes it is genuine creative accounting and not a problem even though it costs the company money. Other times it is fraud and people go to prison after the company is bankrupt.
What it often is, is a sign that all may not be well. So when great deals like this come up and you think I'll have 10 of them, have a think about credit risk as well. Regardless, I hope Dell sort out their business plan, jump on the mobile computing bandwagon and set some new benchmarks. Just like the did with the first sub £300 laptop of which I still have mine. They took on the big boys and did so well they became one. Now they need to think again. Oh and pay me my £100.
houseofdeals
18 Sep 13#1635
Dear Mr.
Claim Reference:
I can confirm that the above claims have now been processed from our side. Please allow a few extra days for it to reach your bank and be showing on your bank statement.
Thank you for your patience and my apologies for the delay.
Kind Regards,
Julia
Dell Promotional Support
I got this reply this morning. I emailed them last Thursday about two £100 claims that were processed on 8th and 9th July.
Rbourne
18 Sep 13#1634
Sounds like the typical 3 working days, and given the range of payment dates (12th and 17th) it sounds like they working on them.
@Pola2011: Probably won't speed up the payment making, but if you're looking for an update then a polite email can't hurt IMO.
Zeb99
17 Sep 13#1633
I have been in daily contact with Dell's Executive Customer Support team and, finally, I have received my remaining 3 x £100 payments. They were confirmed on the 12th and hit my bank account today, the 17th. The £75 payments that were also confirmed on the 12th showed in my bank account on the 13th.
Hopefully everyone else will receive their payments very soon.
antipesto93
17 Sep 13#1632
I ordered really early so maybe they are still working through all the orders
pola2011
17 Sep 13#1631
Have received nothing for the £100.. Do you think it will be a good idea to send dell an email re this? Would they then speed things up a bit for making payment? Thanks
No but they were a client at the time... (incidentally my company was bought as well by Silver Lake Partners some years ago so I understand how they will operate as the new owners).
matt_james27
17 Sep 13#1627
I got the same email too
monsavr
17 Sep 13#1626
I've emailed both Dell and Opia re my cashbacks (none to date) and no reply so far, although both approved for both printers purchased.
antipesto93
17 Sep 13#1625
got a reply to an email i sent a long time ago, saying my £100 payment has been processed and should appear in my bank soon....I am not sure how they can say that as they claimed they dont deal with the actual payments.
asharon
17 Sep 13#1624
Who knows what will happen. But it's simple really. They offered the cashback. If it is too much all they had to do is say we will give you £20 for your old printer and £30 cashback, whatever amount works for them.
Bit odd giving them away for free and paying so much for an old printer but it was their choice.
MaximusRo
17 Sep 13#1623
Agreed to that, this is what I said a few weeks ago to some very vocal members saying they somehow know for sure (psichic powers?) Dell and Opia cannot go bust, and I said how many times we heard that before a company went bust.
Numbers from the companies always look good. I bet Enron looked the best.
MaximusRo
17 Sep 13#1622
You make no sense whatsoever, you only make assumptions, and express only some very personal opinions with any factual backup.
You would have stopped paying as well? Wow... what about those little things called terms and conditions that form a contract between the parties...
A little mistake??? We are talking about almost 60 days delays here. We are talking about a simple cashback scheme that has been going on for years, that it is still going on. They must have had a procedure by now. They knew exactly how many were sold to eBuyer, in fact, it was Dell who decided who extend the promotion! What are you on about, they didn't anticipate, and so on? Stop fabricating stories on their behalf. There is no way it was any surprise to them the number of claims. They needed those printers gone, surely they would have never sold them anyway.
Its last quarter profits were down 80Percent. It makes Nokia look good. I bet you had shares in Landsbanki in 2008. I seem to remember they printed some big numbers about a couple of months before it was all over.
brookheather
16 Sep 13#1620
What are you talking about - their revenue was $14.5 billion last quarter with $272 million income - they have $13.9 billion in cash and investments.
Ok, got my £75.00 to my bank account - validated on 11th of July and paid on 10th of September. Still awaiting for £100.00, 41 days since claim was approved. I have just emailed them asking on the progress update.
hutokdeals
16 Sep 13#1618
This is nothing other than an annoyance for Dell. They were obviously doing their best to generate cash and turnover quickly with the cashback scheme. Clearly a little mistake got made somewhere on this one. Assuming Opia are a supplier paid a month or more in arrears, quite a large debt must have arisen due to the uptake. If I was Opia I would have stopped paying out as well. I assume they went to Dell in the light of Dell's precarious financial situation and asked for the money upfront. Dell obviously would tell them to stick it up their a@@e. We threw a spanner in the works by politely asking for our money on facebook. Dell suddenly get a conscience and give Opia a few quid up front. No way would they sub Opia the whole amount. No doubt this will be done in staged payments and Dell will be bitching the whole way. Your (and my) 100quid is far from safe yet. Keep posting the successes here and then when the impetus is past for the 75s let's have another big push for the 100s?
TacticalTimbo
16 Sep 13#1617
Umm, yea, I got the £75, but where's the £100...?
ahotukdeal
16 Sep 13#1616
wrong. unnecessary scaremongering. as many people have now confirmed they have received their £75 cashback payments including me for 10 printers. cant say about the trade in as my 40 days is not here yet but i am not worried at all as there will probably only be a delay with that too at the very worst. .
TacticalTimbo
16 Sep 13#1615
Surely it can't of escaped peoples attention that Dell is in the process of going private; being bought out by a consortium headed by the founder Michael Dell. What kind of impact do people think this will have? The completion date of the sale, is pegged at mid-October...
Maybe they're trying to string things out, until at some point they can attempt a legal maneuver!? Maybe it was a cash grab scheme from the start? I mean they haven't closed the 'Trade to Save' program, or the cashback offer; it would seem that if they'd been overwhelmed they'd have closed up shop, but no it goes on!?
Zeb99
16 Sep 13#1614
I agree that there was definitely something fishy about what I was told however she most definitely was from Dell - from their Executive Customer Support Team!
MaximusRo
16 Sep 13#1613
Lots of people wrote to them before buying the printer and asked them if they are really going to cumulate the two promotions leading to a zero cost products. They said yes. Most people actually did not expect that and would have been happy with just one of them. So can't see how this could have been a mistake.
There is no chance of a pricing error between them and eBuyer, as they have business relations and they could easily rectify any errors. So the lady either lied either had no idea what she was talking about but instead of saying "Sorry, I do not know, as we are not Dell, but only a company hired by Dell, and we only deal with the cashback promo, and we have no connection with the trade in promo"...
MaximusRo
16 Sep 13#1612
To be honest, I think they took ample time already stating it will take 40 days from the confirmation. That means they checked and evaluated your claim and your printer, and sent you a confirmation. From that moment on, there is absolutely nothing that they had to do that would take time. Certainly not 40 days! And yet they could not deliver within those 40 days? Not acceptable. 40 days should have been a maximum. I remember Nikon cashback paid within a week although they said 28 days... and so on.
Zeb99
16 Sep 13#1611
I spoke to a lady from Dell's Executive office on Friday and she told me that my payments had been 'prioritised' because I'd contacted them and that's why I'd received the e-mails confirming that the payments were being made.
My 2 x £75 went into my account on Friday but no sign of the 3 x £100 yet!
It appears that Dell want to keep the people that contact them happy but presumably this means that the payments for those that don't will take even longer!
I enquired as to why they were doing a printer for zero-cost... She told me that it was due to a pricing error that lasted only two days! I informed her that the Ebuyer offer had lasted a lot longer than that! Now whether it was a pricing error between Dell and Ebuyer and Ebuyer bought as many units as they could I'm sure that we will never know!
TesseractOrion
15 Sep 13#1610
No, I must admit I haven't but will do so now in that order (FB, email, fone): I think I've given them ample time to deliver on their promise... :neutral_face:
MaximusRo
15 Sep 13#1609
Did you contact them on facebook, email, phone? I think each call counts, they either have to close down and pack home, or cough up and pay.
pavel888
15 Sep 13#1608
Two £75 received, Still one more £75 & three £100 to go !
TesseractOrion
15 Sep 13#1607
The £75 cashbacks seem to be coming in nicely, I guess it's the £100 that's the backlog now? Mine is getting on for 3 months now...:neutral_face:
asharon
14 Sep 13#1606
£75 down £100 to go
tek-monkey
14 Sep 13#1605
They can close the promotion whenever they want, but they don't seem to want to!
ahotukdeal
14 Sep 13#1604
any how many received to date...
MaximusRo
14 Sep 13#1603
At some point, Facebook might not be enough.
Here is the UK CEO email:
Oh you greedy flippin', I mean you lucky, lucky fella :wink:
ahotukdeal
13 Sep 13#1597
£750 received today for 10x £75 :smiley:
jameshalinson
13 Sep 13#1596
Just received 3 * £75
Still waiting on 1 * £75 and 5 * £100 :disappointed:
brookheather
13 Sep 13#1595
Same here - £75 received, waiting for the £100 - thanks to everyone who put the pressure on them through FB etc.
geokonst
13 Sep 13#1594
£75 here too today
pitlab1
13 Sep 13#1593
I've checked my bank acc - 75 £ logged in , waiting for 100£.
paulabel2001
13 Sep 13#1592
Recived my £75.00 to day
just wanting for the £100.00 now
tan159
13 Sep 13#1591
YES I WANT TO KNOW THE SAME. How is it supposed to look like in my bank staement. I bought 2 printers (1 month apart) and in my bank accpunt I see £75 from opia and a £100 from opia a month later. I think both are the initial cashbacks (one mistakenly came as £100 instead of £75) as the £100 was paid in only 10 days after i got the email.
norekaps
13 Sep 13#1590
just to let you guys know, I received a call from Dell yesterday morning advising me my 75 had been paid into my account and should be on my statement shortly. my 100 will follow next week.
was quite surprised to receive a phone call and checked my statement this morning to see a £75 credit. my claim was validated back in early july, followed by the trade in confirmation around mid august.
good luck guys
Ignorant Pom
13 Sep 13#1589
Also paid £75.
thekanester
13 Sep 13#1588
Received 4 x £75 today, with no prior email confirmation. Still waiting on my 4 x £100 payments, so here's hoping.
lu408
13 Sep 13#1587
I have only one purchase/claim, £75 in today without any email notification, now waiting for £100.
bluefish2303
13 Sep 13#1586
I chased my £75 cashback yesterday, got an email back this morning saying the payment was made on the 11th; the money was in my bank account this morning. By my reckoning the £100 for trade in is not due until Monday (40 days after validation) but I shall be chasing this one as well!
buddhabelly
13 Sep 13#1585
Also had the remaining 2 x £75 paid today (1 x £75 paid in early August).
Good start to the day!
hutokdeals
13 Sep 132#1584
Yes, £75 paid today. Funny how all of a sudden the payments get made all at once. I didn't even get an email. How odd that the "backlog" doesn't seem to be a problem in the face of a publicity issue.
Let's hope the £100's get done with no hassle.
northerngeek
13 Sep 13#1583
same here. £75 received today, still waiting on the £100
arsenalbates
13 Sep 13#1582
I received 1 of my two £75 this morning and still waiting on 2 x £100
terriclarkfan
13 Sep 13#1581
I've also received 2x OPIA £75s, as promised earlier this week. I still have 3 x £75 and all my £100s still outstanding.
Can someone please clarify one point - is Opia handling the £75 on behalf of Dell AND/OR the £100 trade in? Is the £100 tradeToSave being adminstered by another company, or is it all being done by Opia?
tek-monkey
13 Sep 13#1580
All £75s paid today, roll on the £100.
MaximusRo
13 Sep 13#1579
Yes, keep the pressure on Dell, facebook, tweeter, email, call etc.
It is Dell who promised the money, on their website for their products.
It is Dell image in stake.
PLEASE PEEPS, DO YOUR BIT, CONTACT THEM, DON'T WAIT FOR OTHERS TO DO IT FOR YOU.
jobibear
13 Sep 13#1578
£75 paid, now the onner.
veedubjai
13 Sep 13#1577
Same here, all 3x £75 cashbacks received, now just the 3x £100 to come through.
Just received my 2 cashbacks of£75 too, now waiting on £100 x3
BeerDrinker
13 Sep 13#1575
£75 paid into my account today. Just waiting on the £100 now
esensitive
13 Sep 13#1574
I have now successfully received 2 payments of £75 into my account...now what to do with the dell trade to save cashbacks...any idea
Zeb99
12 Sep 13#1573
That sounds plausible however I guess it all hinges on when they submit the payment file to their bank!
I never really understood why computers had to take days to process payments and also why they get weekends off, too! Isn't every day a working day for the computers?
samwsmith1
12 Sep 13#1572
They will most likely be sending them by BACS direct credit, which is a different system entirely and is also used to pay things like salaries.
Just checked my bank account and despite the two remaining cashbacks being 'paid' on the 10th, neither they nor the three trade-ins are in my account yet! Don't think they've heard of the Faster Payment Service!
Not sure how many work but Michael's obviously does!
MaximusRo
12 Sep 13#1569
Everyone posted here any info they had, what is the email address you used?
Zeb99
12 Sep 13#1568
I dropped Michael Dell an e-mail last night (I forwarded the reply I got from the Promotional Support team). Funnily enough I received an e-mail this morning confirming that my two remaining cashbacks had been paid and then in the afternoon I got another e-mail confirming that both cashback and all three trade-ins had been paid (will check my bank account in a bit).
I also got a request to send their executive office my phone number so that they could call me to discuss. Will hopefully get a call back tomorrow! I'll attempt to ask them why on earth they were doing this offer!
terriclarkfan
12 Sep 13#1567
Tim's going to have a very full inbox when he gets in to work on Friday 13th. :smiley:
Sunni
12 Sep 13#1566
And another troll...
djb12345
12 Sep 13#1565
I sent an email to Tim Griffin Dell UK managing director on [email protected] He sent a personal reply including his mobile phone number and got someone from the executive customer support team to arrange full payment of the £175. She phoned me to check I was happy and is phoning back tomorrow to check I have received payment. Would suggest anyone with payments outstanding try the same.
devans2014
12 Sep 13#1564
TROLL? I am still waiting for my payments to! I have have sent numerous emails, made numerous phone calls and even sent a letter and had numerous promises in reply, so forgive me if I am skeptical!!!!!!!!!!!
MaximusRo
12 Sep 13#1563
Right, seems the Facebook feedback created a response! Doubt there is just a coincidence.
I would encourage people to keep posting on their facebook page and call for the £100 trade-in money.
Hopefully they will also magically process all payments in one day!
ahotukdeal
12 Sep 13#1562
TROLL.
devans2013
12 Sep 13#1561
They have sent these emails to get people off their backs! We won't be paid.........
samwsmith1
12 Sep 13#1560
Same email as the rest of you saying payment was made on the 10/09/2013.
pitlab1
12 Sep 13#1559
Same email same date 10th of September 2013, had the same email a few weeks ago:) - different person from support.
Ignorant Pom
12 Sep 13#1558
Got the same email but I mailed back asking if that applied to the trade-and-save cash as well and they said that it didn't and that I'd have to email those people again. What a faffing around.
gja65
12 Sep 131#1557
Two of my TradeToSave claims were held back because they had apparently managed to lose the leading zero from my Nationwide FlexAccount Sortcode (they had 7-01-16 rather than 07-01-16).
Phoned the 0843 308 3774 number and they have rekeyed the sortcode and promised payment in "less than 10 days".
plap
12 Sep 13#1556
Regarding the £75 cashback: I sent an e-mail last night and received a response today (default template, pasted it below),
so looks like they processed all the payments on Sept 10th (not received it yet but then that can take some time --> at the place where I work authorized payments have to get processed by Accounts Payable dept. and that takes a few days).
Hopefully we all get our £75 cashback per printer but then the £100 Trade-To-Save cash is overdue too, has anyone received their £100 cashback?
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind regards
Marijke
Dell Promotional Support"
MaximusRo
12 Sep 13#1555
Just got a call from them today, so here is another toll free number to call OPIA (so only for the £75, no point calling for the £100):
01914775187
They told me they send the money yesterday. Can't see it in my account yet though.
MaximusRo
12 Sep 13#1554
Yes, in your bank account, so no need to worry about that.
Lifechooser
12 Sep 131#1553
I bet there was a pot of money put aside for this which ran dry, and it's taken a long time to get the pot topped up due to the usual big company funding request processes.
TacticalTimbo
12 Sep 131#1552
We all gave up our property as part of the 'Trade to Save'... I will consider it theft not to paid in return!
thekanester
11 Sep 13#1551
The hard-ball approach must have worked. My four claims are 2 of 35xx and 2 of 38xx made before 5/7/13 and I emailed them about 2 weeks ago. Nothing yet....
payment on the 10th? was that before of after S&P downgraded Dell's credit rating to JUNK!
S&P not the only ones who see cash flow problems here!
dlm136
11 Sep 13#1548
I think these have all been for the £75 cashback, not for the £100 tradetosave.
tanikk£
11 Sep 13#1547
Didn't get any emails from them today :disappointed:
If you had one, when was your £100 claim approved ? Mine on 09/07/2013.
jobibear
11 Sep 13#1546
Received the same email. When will the £100 be paid. Exciting times still lie ahead...
tek-monkey
11 Sep 13#1545
Got the same email for all 6 claims, also said 10th. Nothing in my account yet, and no sign of the trade in money yet either.
paulabel2001
11 Sep 13#1544
recived an email today
I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Sara
Rbourne
11 Sep 13#1543
I'm noticing all of these payments are dated yesterday. Let me know when the money hits your account and I'll see if mine does the same (claim number 36xx) when I've had no letter confirmation and only sent one "current status" email - it might be they've cleared the backlog in one go.
jameshalinson
11 Sep 13#1542
My small claims letter / Facebook entry seems to have worked
Dear
Claim reference: 3602 3958 4400
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Sara
Dell Promotional Support
lu408
11 Sep 13#1541
I am waiting for cashback for so long, that I need to move house soon, is it true that Dell will pay directly into your account? you do not need to wait for a cheque, etc? My claim reference is 35xx.
Rbourne
11 Sep 13#1540
Hum.. I sent an email on the 2nd Sept, but no response. I'll give it 24 hours and give them a call to see if mine went though, but this is sounding promising :smiley:
Lifechooser
11 Sep 13#1539
I just got a reply to my email of 3rd Sept;
"Claim reference: 3869
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Julia
Dell Promotional Support"
I don't know if this relates to £100 or £175 though.
jaygee
11 Sep 13#1538
One of mine is 3643, also no email from Dell today!
northerngeek
11 Sep 13#1537
not received anything. iv'e just made my first contact today via these emails: [email protected] - £75 cash back [email protected] - £100 trade in
not happy!
I think the negative publicity will get them to sort this out
terriclarkfan
11 Sep 13#1535
I've also received an email claiming the Dell £75 has been paid yesterday. #fingersCrossed
brookheather
11 Sep 13#1534
I'm still waiting for 2940 so doesn't look like they are being processed in order!
Gurrrv
11 Sep 13#1533
I never contacted them recently. Last time I did was over a week ago I think. So I'm sure they are just dealing with them all now... hopefully.
dlm136
11 Sep 13#1532
Just been told my cashbacks for 3660 3662 have been processed - same as gurrrv above
I called them yesterday so that must be why
I'm still waiting for the trade to save though
Gurrrv
11 Sep 13#1531
I'm assuming you guys helped with the fb messages
Gurrrv
11 Sep 13#1530
Just received an email from Dell,
"I am happy to confirm that your payment for claim XXXX now has been processed and will reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind regards
Marijke
Dell Promotional Support"
LovelyJubbly
11 Sep 13#1529
As iv been blocked from posting on Dells facebook page i might move on to ebuyers
ahotukdeal
11 Sep 131#1528
loads of complaints popping up on dell's fb page... keep posting!
hotdealseeker
10 Sep 131#1527
DELL is short for Delay hELL?
Majnu
10 Sep 13#1526
still no payment from Dell, this is getting beyond a joke
MaximusRo
10 Sep 13#1525
You got paid 2 weeks ago actually, it says so on your previous post (1 week, 6 days ago).
And you called them numerous times before getting your money.
It's not like you just waited patiently and the money just turned up. And not last week.
Seems to me you are misinforming people for some reason.
pitlab1
10 Sep 13#1524
I personally didn't get a cashback offer 75£ yet, and my Dell Guarantees Application Claim Reference in nr 2408. Got my printer on 3 June 2013. Also Dell trade to save promotion was validate on 07/09/13 so 100£ should be on my account on 07/10/13 - unfortunately I didn't receive anything. :disappointed: Maybe that is a good idea with court case. Many companies paying big fines for bad customer service!
Rbourne
10 Sep 131#1523
Dell tradeToSave -> Login -> My tranactions (top left) -> Click on a transaction -> click on 1. The asset number you entered will be on the form.
adilkhokhar93: You didn't miss much, and thanks for the update.
MR1123
10 Sep 13#1522
I bought 3 and traded in 2 of those dell printer unfortunately, so I would have service tag for 1.
KERMITZBITZ
10 Sep 13#1521
I don't believe this because no one has reported any payments for the last few weeks..You'd think some people would be be getting some payments surely.[/quote]
I got all my £100's last week. I can appreciate this is geting abit beyond a joke now my guess , as others have said is that this has probablly blown Dells whole cashback budget for the year.[/quote]
Brillliant I'm glad someones getting paid.. thats good news
chunk1985
10 Sep 13#1520
[/quote]I don't believe this because no one has reported any payments for the last few weeks..You'd think some people would be be getting some payments surely.[/quote]
I got all my £100's last week. I can appreciate this is geting abit beyond a joke now my guess , as others have said is that this has probablly blown Dells whole cashback budget for the year.
KERMITZBITZ
10 Sep 13#1519
I hope you're right
user777
10 Sep 13#1518
can't agree with the above - they extended the offer for July, so they have a lot of data by that time from June sales
also £75 cashback was on Dell own website so they could have taken it down anytime and say: that's it from now on no cashback
mattr
10 Sep 13#1517
Hi, these three for a start. It was also on their Facebook page as per image.
KERMITZBITZ
10 Sep 131#1516
I don't believe this because no one has reported any payments for the last few weeks..You'd think some people would be be getting some payments surely.
antipesto93
10 Sep 13#1515
it was this https://dellguarantees.com/en/gb/contact/ , they took my quote number and could see all my details etc..
I was directed there from the Dell TradeToSave number as tradeToSave company don't deal with any finances.
FatalSaviour
10 Sep 13#1514
Was it Dell accounting or Opia Ltd? :-)
antipesto93
10 Sep 13#1513
I havent read the last few pages so sorry if someone has allready said this, but was told by dell accounting that they have a big backlog of cashback to pay(Trade to save £100 thingy), so it will be paid....just it will take a while
Contact Michael Dell's office if possible. Might be an email address kicking around. If anyone does, keep it clean, no hostility or threats, just express disappointment and frustration.
Lifechooser
10 Sep 13#1510
What is the fee for that, and do you know if you can add it to the claim so that Dell has to pay it?
jameshalinson
10 Sep 13#1509
Can get them from the printer, in the settings menu somewhere. Also you can get off the side of the printer or on the cashback website
LovelyJubbly
10 Sep 13#1508
I posted on their Facebook page - Can you tell us what is going on with your cashback promotion, im overdue £700. its disgusting you are treating your customers like this SORT IT OUT DELL - that got deleted
I then posted - i'm not sure why my post was deleted? i still haven't been paid, whats going on? - that also got deleted and it wont let me post anything else so they must have blocked me
MR1123
10 Sep 13#1507
Dell via facebook would want service tags won't they? I didn't keep a record of them
jameshalinson
10 Sep 131#1506
Encourage you all to contact Dell via their UK Facebook page
Why do some people say no to everything?
Of course Twitter would help, and it is the first step EVERYONE can do NOW, as opposed to a distant court claim.
TesseractOrion
9 Sep 13#1503
I've heard the term 'Class Action' before (in relation to large-scale redress concerning large companies) tho having no legal knowledge I wouldn't know how to go about organizing such a thing...
jaygee
9 Sep 13#1502
We should set a date for communal court action :smile:
150 court summons arriving on the same day!
samwsmith1
9 Sep 13#1501
Agreed, but mentioning that I'll be doing a chargeback against ebuyer may get them to do something.
If it doesn't I'll give first direct a ring and ask their opinion on it.
terriclarkfan
9 Sep 13#1500
As much as I love Twitter, I think this needs recorded delivery letters and Small Claims court rather than tweets.
samwsmith1
9 Sep 13#1499
You can @ Mention them but not direct messaging them, you need to be following them & them following you to do that.
I will try a mention and see how I get on.
Edit: Tweeted now, mentioning DellUK & Ebuyer, will post back if I get a reply.
Trade to Save Cashback If you've received confirmation that you've qualified for both then it's Opia. Although Dell are ultimately responsible.
Zeb99
9 Sep 13#1496
Looks like they're @DellUK on Twitter... Anyone with a Twitter account fancy messaging them?
terriclarkfan
9 Sep 13#1495
Does anyone know precisely which Dell UK subsidiary and address is responsible for their part of the cashback ie the tradeToSave part?
Zeb99
9 Sep 13#1494
Anyone local to Opia's registered office?
Name & Registered Office:
OPIA LIMITED
15 LONDON STREET
CHERTSEY
SURREY
UNITED KINGDOM
KT16 8AP
Their accounts appear up to date.
jaygee
9 Sep 13#1493
Despite advocating patience even I'm now a little bemused why they are delaying the inevitable assuming there are no financial problems. I can't see how they could defend court action although I think it would need to be 2 actions, one for the entity handling cash back and another for trade in. My 40 days is not up until later this month so it will be interesting to see what develops in the interim. Perhaps someone is quietly registering opia2 ltd ready for the phoenix to rise from the ashes! If this is simply an admin mess up then anyone with any sense would email outstanding claimants or simply post a message here to stop the rumours.
terriclarkfan
9 Sep 13#1492
Could you please upload your screenshot of the eBuyer offer, so the rest of us can take a copy please?
KERMITZBITZ
9 Sep 13#1491
Well I think either they are going bust or they didn't anticipate the uptake and only had a limited budget and once that was taken they just stopped paying.
TesseractOrion
9 Sep 13#1490
Anyone else feel the same? Is there a precedent for this sort of thing?
Doesn't reflect very well on Dell & Ebuyer, would've thought they'd expedite a solution just for PR reasons...
KERMITZBITZ
9 Sep 13#1489
Thanks Rbourne.. seen the serial number in the transaction details on tradetosave.. This is more than fishy tho.. Get the feeling they aren't going to keep their side of the deal
jameshalinson
9 Sep 131#1488
You can log onto the claim online, I believe the data is still saved on their site
LovelyJubbly
9 Sep 131#1487
Dell keep deleting my posts on their facebook page, now i can't post anything or leave comments under other peoples posts so they must have blocked me?
Iv sent 6 emails too Dell and 1 too opia, none have had a response. If they had kept me updated id be happy to wait, but iv lost faith in this offer.
I paid on an Amex card that has payment protection for up to 90 days so will be calling them tomorrow
Rbourne
9 Sep 132#1486
Printer menu -> Reports -> Print statistics (or something like that, one of the reports has these S/N numbers on).
Also if you log into your Dell TradeToSave page and go through My Transactions -> My Completed Transactions, you should be able to see the asset number you entered on the original claim.
Rbourne
9 Sep 13#1485
I'm still being patient in the side lines. The people who are claiming through their CC company: any progress? I still think section 75 isn't applicable for this situation, but would be useful to know if I'm wrong (and I'm not asking for opinions, I'm asking for people who have -actually- claimed on their CC for this deal).
KERMITZBITZ
9 Sep 13#1484
They've just asked me for the service tag numbers on facebook which I gave them in the claim.. I have kept one and recycled the other two on the trade cashback.. how do I get those tag numbers back ffs
jameshalinson
9 Sep 132#1483
Time to write a letter with small claims threats in it. Up to 60 days was fair enough but this is excessive. A small claims action is simple and can be completed online nowadays
Yes I replied to the link. I am suggesting someone provide instructions for where and how to post publicly on their Facebook page?
mattr
9 Sep 13#1481
I have the original screenshots and raw data capture from the original deal. Ebuyer, if you're following this mess, you are also complicit, so start taking steps to ensure Dell start paying out. The negative publicity that will result if this is not sorted will involve all parties.
KERMITZBITZ
9 Sep 13#1480
You're wasting your time writing emails.. they've stopped replying now
I think they probably weren't too happy about the take-up on this promotion and are trying to get out of paying.
KERMITZBITZ
9 Sep 13#1478
Did they not provide you with a link? They did for me
hutokdeals
9 Sep 13#1477
I also have the same reply from Facebook, give them the Opia cash back number as that is the bit they are responsible for and has their name on. However the point of this is to make them aware that their sub contractor has failed to honour the contract. So everyone waiting for cashback needs to message them on Facebook asap. Also I have to admit I didn't even know how to message them so it was publicly visible. Can someone do some instructions please?
KERMITZBITZ
9 Sep 13#1476
I sent them a comment on facebook and have received a reply to give them the order numbers but im not sure ebuyers order numbers will be that helpful
MaximusRo
8 Sep 13#1475
Facebook should at least force them to give an answer.
Anyone got an answer from Dell on this matter?
Zeb99
8 Sep 132#1474
Also try their Facebook page (DellUK), the more comments, the more bad publicity. Maybe Twitter (if they've got it, I haven't). And finally, search for 'Email Addresses For 19 Dell Executives' and try them. Dunno how many of the addresses are still valid, though.
MaximusRo
8 Sep 13#1473
Yeah, the idea is right above your post, we should all contact BBC watchdog. I know I am.
MR1123
8 Sep 131#1472
Was looking for advice on what to do and then came across a few threads on av forum with the galaxy tab cashback deals run by opia ltd and people have been waiting for 4+ months for payment and a few got rejected payment, I'm not really in a rush to get payment but I'm worried it will be left too long and I will forget about if they paid it or not so would rather take action now.
hutokdeals
8 Sep 13#1471
I was wondering if we should all consider some kind of realistic joint action. Do you think Watchdog is the right place? Is there not some way of elevating this to Dell management first? I am just not sure who is responsible at Dell for Opia and Dataserv's poor business. Someone must have signed the contract with them? Anyone got any ideas to track the right person down?
djevans2013
8 Sep 132#1470
If everyone who is waiting submits their story to BBC Watchdog, something may get done!
No I was one of the early purchasers and they seemed to be ok paying cashback at the very beginning. I didn't contact them at all it was just paid. However in the past I had the experience of being a late purchaser of a mobile phone with cashback and it took a long time to get the cashback. I got it eventually. They were clearly swamped with claims. They rely on a certain number of people not bothering to claim but I think when you offer something for free everyone will expect the cashback. I think if you offer a £200 printer with a £100 cashback you still want that printer and the cashback is a bonus to get a good price for the printer and you may buy additional toner but you offer a printer at £0 after cashback and people are buying just to get the cashback and a free printer. If that makes sense. Truly stupid offer from a commercial perspective for that reason.
esensitive
7 Sep 13#1468
how did you get your cashback??? by contacting them repeatedly?
bonzobanana
7 Sep 13#1467
I just bought one and got both cashbacks plus quidco.
I think what is happening currently is to shake off as many people as possible. Long delays and hassle for customers constantly having to contact them. These tactics have been widely used before like mobile phone cashback schemes. They are basically trying to shake off as many people as possible and get them to give up pursuing cashback. Many will give up because they will get irritated and angry and at some point they will just want to forget about this.
Whoever came up with this cashback scheme is a complete idiot. I personally don't hold ebuyer responsible. It is not their cashback scheme. They would have paid good money for these Dell printers and their margin may be only 20-30% on top top of the trade price before VAT and the cost of delivery. Expecting ebuyer to give you free money is not realistic. This scheme is Dell's responsibility. However Dell are huge and ultimately I don't see how they can get out of this but clearly they are trying very hard to do so.
thekanester
7 Sep 13#1466
I have received nothing at all. I bought a few ...
MaximusRo
6 Sep 137#1465
[email protected] [email protected] [email protected]
Opia Limited are the third-party who run promotion on behalf of Samsung. Promotion being run in Currys, PC World etc.
Opia 0843 307 3778 01344 741094 Bracknell - ask for transfer to Gateshead
Opia Limited 0843 308 3776 0191 300 0742
Dataserv deal with Dells reward and recycle scheme.
Dataserv 0843 308 3774 01784 462104
jobibear
6 Sep 131#1464
Like arkrank, will be phoning credit card company in the morn. Had a recent chargeback from a rogue trader recently. With the emails they sent me I think this is a relatively straightforward matter.
pitlab1
6 Sep 13#1463
This all cashback scheme is a joke - over 40 days , and still didn't get a penny ! Also I trade my cannon working printer , they have accepted- also not a penny . Still own me 175£ !! This company is a joke!
tek-monkey
5 Sep 13#1462
Its the device statistics menu.
arkrank
5 Sep 13#1461
How do you check how many pages its printed?
tek-monkey
5 Sep 13#1460
Dell have said oops, we were meant to reset that before sending it out. Ebuyer have said tough ****, not our problem. Really not impressed with either side, going back to me CC company now.
tek-monkey
5 Sep 13#1459
Replacement printer arrived, its already printed over 96,000 pages! On the phone now trying to sort it out, not impressed.
smr1
5 Sep 13#1458
I've been paid everything I was owed but I only bought one printer and it was the previous £199 deal with 3 year warranty.
The £75 came through very quickly, within a couple of weeks iirc but the £100 trade in was overdue. I emailed them mentioning it was past the due date after verification, which took 3 or 4 weeks alone, and was told I'd get it soon. It did take another two or three weeks iirc.
I'd never buy from Ebuyer again and Dell, although they are polite and fairly helpful over the phone are poor when it comes to actually doing something like replacing or repairing items.
Ebuyer denied there was supposed to be a 3 year warranty when mine showed the warranty had started 18 months previously but Dell did reset my start date after a bit of hassle. Ebuyer also denied my printer could have been used or sold previously when I commented on it being scratched/marked and the warranty already being 18 months or so old.
KERMITZBITZ
5 Sep 13#1457
I've had 1 x £75, I'm waiting on 2 x £75 and 3 x £100
Has ANYONE been paid anything over the last fortnight tho as alot of people have been promised payment thro either phoning or emailing but so far no results. There was one fella on here that was threatening court action. He's gone all quiet now so I suppose he WAS only beating his chest.
jameshalinson
5 Sep 13#1456
I've had 2* £75 out of 6 * £175
tek-monkey
5 Sep 13#1455
I haven't received a penny out of six, and they appear to have lost one of mine at the recycling plant! We're nearly 2 months from them receiving my old printers now, certainly over that for when I purchased them.
Zeb99
4 Sep 13#1454
I have received 2 x £75 and 1 x £100 out of a total of 4 of each.
Sunni
4 Sep 13#1453
Has anyone received either payment or are you guys, like me, experiencing delays on both the £75 cashback and the £100 trade to save cashback?
Zeb99
4 Sep 133#1452
Ebuyer did actually advertise the printer for a total cost of £0.00 (we couldn't understand how they could offer it for this price and spent many hours trying to find the catch). You can see the image that was included in their 3rd June 2013 e-mailed newsletter:
This is enticement. Without that enticement, I suspect that not many people would have bought this printer. I for one wouldn't have bought it had I have known that it was going to cost me more than an old, unused printer.
bonzobanana
4 Sep 13#1451
I remember getting £150 back from barclaycard back in the days when the ps2 had just been released. I went for a half price ps2 from the slammer where you paid the full price up front and got £150 back as cashback. As you can imagine the slammer never paid and it fell on the credit card to repay that amount. However the difference may be that the slammer advertised the ps2 as £149.99 after cashback so it was clearly stated what the price was.
terriclarkfan
4 Sep 13#1450
I'm not sure what protection you think you'll get from your credit card. You paid the advertised £175 per printer and have received your working goods, as described and fit for purpose. I'd expect the cashbacks are outside that sale contract and so are outside the scope of your credit card protection. I hope I'm wrong as I'm waiting for 5 printers' cashbacks.
TacticalTimbo
4 Sep 13#1449
To be frank, I don't think hardly anyone would've bought! £175 for a rebadged Lexmark, and a rickety Ricoh; no thanks!
I'm glad I paid with a credit card, I made a point of doing so; if it does land butter side down, there's no way I'm getting burned!
As an aside, I phoned their pay-per-moan line, and got the standard backlog spiel; I mean really, how long does it take to wire a payment!? The woman was polite thought, that counts for something.
tek-monkey
4 Sep 13#1448
They take about a week to respond!
Gooner77
4 Sep 13#1447
What is the email address, I have sent 2 emails now with no response?
josephmccowie
4 Sep 13#1446
Gateshead?! I might have a walk round and stick my fingers up in their office windows or something. Anyone got any special requests? Eggs?
Zeb99
3 Sep 131#1445
A company the size of Dell should be able to arrange payments in a timely fashion. We had to adhere to their terms and conditions to qualify for the cashback and trade-in (i.e. registering within the appropriate amount of time and sending the print for the trade-in as they required), yet Dell are able to completely ignore the terms and conditions and not pay us as they should.
They may be still paying out but I have no proof of that as the money that I am owed isn't in my bank account, two of which are now 32 days overdue. All other payments of mine are now overdue.
They took a week to respond to my e-mail with the following:
"Unfortunately we are experiencing delays regarding your payments. Please be assured that this is being dealt with and that your payments will be processed as quickly as it is possible."
Anyone who is out of pocket because of Dell's inability to pay on time can complain to them at the following address:
Dell Promotional Support Complaints Department
PO Box 487
Gateshead
NE8 9BQ
josephmccowie
3 Sep 13#1444
What do you hope to achieve through getting all legal about it? You're still getting the money. Trying to build a court case out of it isn't going to speed it up. I'm assuming they've been taken by surprise on this deal, and it's now just about how much money they're allocating to paying cashback each month.
They are still paying people, it's just that your number hasn't come up yet. It's frustrating but they've apologised and apologised, what more can they do other than apologise and take feedback on board for their next staff meeting?
ahotukdeal
3 Sep 13#1443
i gave the cashback team a call. they have no idea when they will catch up with the "backlog" but are assured payment will happen some point. still not worried but annoying they can't even identify how behind they are even if that doesn't tally with the knock on effect to payments
ahotukdeal
3 Sep 13#1442
it's not clear but claiming misrepresentation could work.
anyone have a direct number i can contact them on?
lu408
3 Sep 13#1440
checking online banking everyday, it is annoying to wait for something not sure for how long~~~
Rbourne
3 Sep 13#1439
I read Section 75 differently - I read it as something went wrong with the product rather than affiliated schemes (like cashback). And by the sounds of it, if printers are going wrong then EBuyer are replacing them - so the point of sale contact are still holding up their part of the agreement, so I don't see them being liable.
As a extreme example (because that's the way I work) - if I purchased a £100 fridge and got 1% quidco cashback that was declined after the Distant Selling rule, I doubt I'd be able to use Section 75 to get the fridge money back....
Or am I reading it wrong?
But still, I knew cashback was not guaranteed (otherwise they'd have taken it off the price!) - Give them time.
m1chaels
2 Sep 13#1438
Yep I sent an enote to which they replied 'nothing to do with us' - If I were ebuyer CS I would at least be attempting to supply information, it reflects badly on their brand too.
Rbourne
2 Sep 13#1437
I'm sure it will be paid eventually. I'm overdue by 30 days but I'm not worried.
When there's a sudden stop in people posting email responses from Dell or Printercashback then I'll be worried.
tek-monkey
2 Sep 131#1436
Just got a reply from my email a week ago, usual response it seems.
arkrank
2 Sep 13#1435
Which is my understanding. I believe they will pay, as to when is not certain.
jameshalinson
2 Sep 13#1434
Dell are a $25 billion company which has been around since 1984 who seem to have appointed someone to do a promotion who couldn't handle the volume of transactions.
Chances of them not paying out are minimal but the delay is annoying
arkrank
2 Sep 13#1433
There is a risk in this deal. You put money out with the expectation of receiving the cashback.It looks like it has not been paid. I'd class that as a risk.
tek-monkey
2 Sep 13#1432
So I was on the phone to dell for about 15 minutes on an 0844 number, great. They then send me a blank email from a do not reply address, which was supposed to give me all the details I needed. I then got another email saying they need my service tag as they can't find the printer, I'd already given this to them twice but what the hell. I try to reply and it bounces back. Not sure I want to sit on the phone for another 15 mins at my cost!
ahotukdeal
2 Sep 131#1431
Ebuyer is arguably jointly liable if if we don't get our cashback as it heavily promoted the cashback to sway its customers to buy from it. Therefore, those who paid by credit card could make a section 75 claim if they never get their money. I bought 10x Dell/Ricoh printers for about £1600 in total and feel while it's annoying that it's taking longer than promised I'm not going to worry about silly speculation from trolls saying Opia/Dell are going to go bust. If you are suffering financial hardship then you can possibly provide evidence to Opia/Dell and make a claim for consequential losses at a later date.
tek-monkey
2 Sep 13#1430
Just called Dell about my dead one, they are sending out a replacement tomorrow. Bah, I wanted a refund! :wink:
Still nothing here, waiting for £650 :disappointed:
Gooner77
2 Sep 13#1426
Same here, still waiting for the £100, I emailed them last week, not even a response from them, I don't think they'll pay out.
stanic
2 Sep 13#1425
i am awaiting on cashback from way back on the 7th of june! seems to be taking forever
josephmccowie
1 Sep 13#1424
If Dell really, and I mean really, had a big PR problem on their hands, they'd have sorted it out by now. Clearly the implications of us lot kicking up a fuss has been thought about and they've decided it isn't really an issue to them in the grand scheme.
We'll be paid, and I imagine it is pretty high up in the to-do list of the cashback department, but who knows when! :smiley:
arkrank
1 Sep 13#1423
Is this not a trading standards thing. Advertise a product with cashback, then fail to pay when expected. Contracts were made for the sale of goods based on the information provided. If the promotion had not been included in the sale many would have not purchased the goods.
MaximusRo
1 Sep 13#1422
If that is the case, we should also call Dell and express our concerns and maybe mention the rumours about them going bust and the fact that we do not trust Dell as a brand anymore. Maybe that will make them try harder to make the payments.
What happens right now is totally unacceptable. They are saying we cannot tell you when you are getting paid and please don't ask us again. Really?
Gurrrv
30 Aug 131#1421
Just got emailed this:
"Thank you for your patience.
As promised we are coming back to you regarding the Dell Printer Cashback promotion.
Unfortunately, at the moment we have not been given an update on when your payment will be processed. We do realise that you are waiting for an answer but please be assured that we are dealing with it and we are trying to get the payment with you as quickly as we can.
We understand the inconvenience and again, we do apologise for this delay.
As soon as we have an answer on when your payment will be made, we will contact you again."
tanikk£
29 Aug 13#1420
How hard can it be to generate a payment file to the bank, they only have the approved date to filter on. Can't imagine it would take more than a few minutes to clear such backlog. Most likely they have cashflow problems due to Dell not paying on time.
Gurrrv
29 Aug 13#1419
Called them up earlier today and the lady on the phone said payment are definitely being made but because of the huge backlog of cash back to pay out we will have to wait it out. They don't even have approximate dates until payment so at least we know payments will be made.
MaximusRo
29 Aug 13#1418
I already offered advice, I posted here phone numbers and email addresses to contact them.
You however are accusing everybody of blocking the payments by sending inquiries which is ridiculous.
hotdealseeker
29 Aug 131#1417
Number for Opia Ltd 0191 300 9001, courtesy of SayNoTo0870com.
ifa
29 Aug 13#1416
It's "Blame" not "Blaim" if you want to get really pedantic :smiley:
ifa
29 Aug 131#1415
Maximus, you claim to know everything so could you for once offer some advice to the rest of us instead of trolling the few of us TRYING to help and alleviate concerns?
chunk1985
29 Aug 13#1414
What are the numbers for I) dell guarantees £75 cashback and 2) dell trade and save £100 cashback?
Thanks[/quote]
0843 308 3774
Its the same people dealing with both so they can sort all your claims out in one call.
ifa
29 Aug 13#1413
Maximusro chill dude! You seem to be having a nervous breakdown......
chunk1985
29 Aug 13#1412
I didnt call to moan , I called them to just enquire theres no point ringing them ranting and raving because it doesnt get you anywhere. I called to find out what was going on, and was promised a callback which is what i got. I called yesterday as 1 of my payments wasnt showing in my bank however it was an hour later it was something to do wiith my bank not them. All i said was that it was better to call than email. Ive been in the hole over this for over 2 months but im paid up and im happy im only offering to help by advising you to ring , if you dont want to .. then dont i couldnt care less !
MaximusRo
28 Aug 131#1411
So what you are saying is we all need to call them if we want to get our money. You called them last week and today, so at least twice. Hmm... a bit confusing, the other vocal guy in here was saying the opposite, they don't have the time to pay us because they deal with our moaning...
And you still don't see why people are moaning, but you called them to moan... hmm...
MaximusRo
28 Aug 13#1410
You just said they were validated. So you did nothing wrong, do not worry.
We are all waiting for the money for our VALIDATED claims, as in verified by them and confirmed we followed the T&C correctly.
MaximusRo
28 Aug 13#1409
So you called them, it's because of you my payments are delayed! ifa said so, so it must be true!
MaximusRo
28 Aug 13#1408
Yeah, ifa found the reason for the delayed payment, it's the emails we sent. You guys are to blaim!
Or is it that the emails were only sent AFTER they delayed the payment?
I guess that one eluded your implacable reasoning.
Still absolutely no evidence of them going bust? What evidence did you see when other companies went bust?
In this case, we have JUST the incapacity to pay their creditors.
david299
28 Aug 13#1407
[quote=chunk1985]
What are the numbers for I) dell guarantees £75 cashback and 2) dell trade and save £100 cashback?
Thanks
chunk1985
28 Aug 13#1406
.... Think the should give me a job haha
chunk1985
28 Aug 13#1405
Yeah you put your bank name. As far as im aware though it doesnt make a difference as your sort code linked to one bank only , thats on a national database , ive put my sort code in before and its searched and pre-filled what bank im with etc. Best thing to do is give them a ring the women there are really nice and will check any claims over the phone for you to make sure they are correct.
david299
28 Aug 13#1404
If you can remember, did you enter your bank name as HSBC, LLoyds, Halifax etc, or your own name ie account name under the "Bank name" field when first applying for cashback?
chunk1985
28 Aug 13#1403
You will get your money mate dont worry i know its frustrating .
TacticalTimbo
28 Aug 13#1402
I'll be happy when I see the money in my account; until then I won't count my chickens before they've hatched...
btw, thanks for the advice, I called and emailed today, I await their response.
pavel888
28 Aug 13#1401
Got everything confirmed! :smiley:
chunk1985
28 Aug 131#1400
I dont know if you say my post but my claims were paid in today. They clearly are making payments allbeit slowly. Phone the number and escalate it and it might help you. Thats what i did last week , hey presto , been paid !! The guy who bought 10 will be very happy when all his claims DO get paid . This is the best deal ever on this site imo and its taking a little longer than it should have done to get the money but people have got between 1 and 10 printers for free i dont see why people are moaning, especially now there is evidence that they are paying ......
samwsmith1
28 Aug 13#1399
This seems like the Dymo cashback farce all over again. That got very popular and they weren't expecting the demand, to get mine paid I had to email the UK head of marketing in the end.
Although I think Dymo were handling that themselves, whereas Dell have passed this to an outside company that specialises in this sector - so I would expect them to be able to cope.
TacticalTimbo
28 Aug 13#1398
So, wondering about where money was, I came looking here... This don't look good...
Still, glad I only bought one, makes my warning to the guy who bought 10 look very relevant now; wonder if he's still so blasé about his £1750...?
Gurrrv
28 Aug 13#1397
Thinking back to it. I can't remember if I done the same thing with Account name or not
david299
28 Aug 13#1396
My 75's were validated/approved maybe 60 days ago now, and he 100's were approved well over 30 days ago. No payment from either though, so still waiting on £350!
I remember the only thing I could have possibly got wrong is something with my bank details - where Dell asked for the "Bank name" I was supposed to put "LLoyds TSB" right and not my account name as in my name? Think I entered my local branch corresponding to my sort code. I thought it was unusual how they didn't ask for an account name, just bank name, sort code, account number?
Does this all look fine?
Gurrrv
28 Aug 13#1395
Thanks mate will do :wink:
chunk1985
28 Aug 13#1394
I only spoke to them at 1pm this afternoon. My guess is they have a phone with 1 line or maybe 2 or 3 and they are all busy. Just keep trying :smiley:
Gurrrv
28 Aug 13#1393
Yeah I called that number and the 0843 308 3773 but both have an unusual beeping sound at the start and doesn't get answered. I called them last week with no problems. Answered right away but now it seems like they are all on hold or something. Going to try again in a bit but hopefully they answer this time otherwise I would have to try again tomorrow.
Hopefully It is not the same as Zavvi where if they get swamped with calls they switch off the phone line to an automated response.
chunk1985
28 Aug 13#1392
Is this the number you rang : 0843 308 3774 EVERY time i have rang that number im straight through to someone ? I wouldnt bother with emails as they are probably swamped with them at the miinute.
Gurrrv
28 Aug 13#1391
I can't seem to get through to the Dell trade to Save AND Dell Guarantees hotlines. The [email protected] email just comes back with a delivery error to my inbox. Anybody else having luck getting through to them? Called them last week and it was all working fine and got told I would get an email updating me with the situation after the accounts department has been told. No update as expected.
Cheers
ifa
28 Aug 13#1390
nice one chunk cheers
chunk1985
28 Aug 132#1389
Amazingly enough i have Opia funds in my account now :smiley: Happy Days ! - I have now been paid in full for all claims. £75's validated on 27/06 £100's validated on 12/07 . Hope this gives everyone some re-assurance. I can send screenshots of my bank to anyone who would like concrete proof.
Nice to prove some people really are sad enough to make up stuff , but heyho
chunk1985
28 Aug 131#1388
Opia Are Going Bust !
josephmccowie
28 Aug 13#1387
Of course the money will come in the end (providing you stuck to the Ts & Cs) but whether it comes from Opia or a new contracted company, we don't know. All we know is they still have a lot of work to do even do deliver the bare minimum to consumers (to deliver the money to customers within the deadline).
I think it's important that, as a result of the "Opia going bust" rumours, people are reminded that Opia are not Dell, even if they "go bust", Dell still have an obligation to pay you.
ifa
28 Aug 13#1386
I agree with Joseph, Dell will eventually pay, unfortunately there will always be some trolls about ready to spread un-substantiated gossip and rumours. Still absolutely no evidence about Opia or Dell going bust?!
Dell are probably inundated with "chase emails" which take longer to replay to, it's a knock on effect...
jameshalinson
28 Aug 13#1385
Still waiting on £650 :disappointed:
First one has been 62 days now
tek-monkey
28 Aug 13#1384
I budgeted to be without the money for 2 months anyway, seemed reasonable when they can take 40 days to pay you. That is 40 days from them validating your claim of course, not of sending it in. One of mine still hasn't been validated though!
MaximusRo
28 Aug 13#1383
I wonder how many times have we heard that before a company went bust...
As for the PR stunt, it sure was, I will avoid Dell products from now one, a mediocre quality printer and total disregard for the customer, breaching their own terms and conditions and not caring.
Slight delays? There are huge delays now. I sort of came to terms with the fact that there is a strong possibility I lost about £800. I sold a few of them for about £70 each though.
josephmccowie
27 Aug 13#1382
Speaking from experience with startups, I'm guessing Opia thought they had found their big break with the Samsung and Dell contracts, but it's turned out to be a little too much for them to handle.
But I reiterate: There is, and has never been, any risk of Dell refusing to pay you the cashback providing you stuck to the Terms & Conditions.
Dell is a huge company. They're making a lot of money. This was a great PR stunt to help them get back in touch with the casual consumer. The last thing they want is for Opia to make a dog's dinner out of it, so they'll be doing everything they can to get everyone's money to them.
tanikk£
27 Aug 13#1381
where do these rumours about opia going bust come from ? their 2011 accounts look good, no recent data .. but no red flags either
It looks like they ran the samsung cashback promo last year and people had similar problems but got paid at the end, could be just a badly ran campaign
chunk1985
27 Aug 13#1380
This is total hearsay , have dell released a statements somewhere to say this ? Probably just some idiot on a forum trying to scare people for kicks. All Opia do is run the promotion for the manufacturer. All monies inevitibly come from dell .
asharon
27 Aug 13#1379
one is overdue, the other isnt
samwsmith1
27 Aug 13#1378
Just realised my 3 £75's are well overdue, I'll be emailing them in due course.
bonzobanana
27 Aug 13#1377
I've had everything paid £100+75+£3 quidco. Still don't understand how this was ever meant to work though but feeling lucky that I was one of the early purchasers before they ran out of money I guess.
Hopefully this will all be sorted though in time. Such an utterly stupid offer from Dell hardly surprising they were completely swamped with claims. I don't know what they expected to achieve. I can't imagine I will ever need to replace the toner on mine. The supplied toner will probably last me 5 years plus.
999pez
27 Aug 13#1376
The 2 I bought are looking expensive now. Glad I wasn't too greedy....
Jacktheripper69
27 Aug 13#1375
Still no payment and my claim was approved on the 1st of July
jobibear
27 Aug 13#1374
Have we got a phone number for correct dell department?
ifa
27 Aug 13#1373
Hi, do you have any links to these stories?
Doug444
27 Aug 13#1372
Story going around other forums today that the Cashback company is going bust. ;-( Dell are supposedly consulting lawyers as to their liability.
chunk1985
27 Aug 13#1371
I wouldnt worry about losing the money. Even if Opia went bust , the responsibility to pay the actual monies lies with Dell , all opia do is handle all the claims on their behalf. Its best to just phone them up you get through straight away, That helped me get a payment date anwyay
KERMITZBITZ
27 Aug 13#1370
Seems fishy too me.. I havent even had a reply to my emails.. I think they may be going bust.. This is the sort of thing companies do as a last ditch attempt. I'm waiting on £450
tek-monkey
27 Aug 13#1369
Just emailed them myself, on Thursday it will be 8 weeks since my claim.
brookheather
27 Aug 13#1368
Yes - a few times - initially they said "I have contacted the accounts department and made your payment a priority. You will receive your payment within the next 7-10 working days at the latest." and then later "Due to the popularity of this promotion, at the moment we are facing a slight delay in processing claims. Please bear with us while we are contacting our accounts department again about your payment to make sure this will be processed shortly." and now they aren't replying at all.
chunk1985
27 Aug 13#1367
Have you chased with them ?
brookheather
27 Aug 13#1366
60 days and still waiting for the £75...
tek-monkey
27 Aug 13#1365
I wonder if ebuyer would give me back the money? My cashback claim has been authorised on that one! Still none paid out though :disappointed:
chunk1985
27 Aug 131#1364
They tell you to ring Ebuyer , but all you have to say is you rang and they have no stock to replace with , or just say you have already rang them and they told you to ring Dell. Good luck
tek-monkey
27 Aug 13#1363
Dell it is then!
chunk1985
27 Aug 13#1362
B3460DN . Got a nice new model for the office :smiley:
tek-monkey
27 Aug 13#1361
Ooh, which did they send you?
chunk1985
26 Aug 13#1360
Dont phone ebuyer ring dell. I had this problem and they sent me a brand new £400 printer as this one is discontinued !
josephmccowie
26 Aug 131#1359
You have such a valid point that I had to log in and reply to you to let you know how valid a point that is. :stuck_out_tongue:
KERMITZBITZ
25 Aug 132#1358
Thats ok.. If they can't keep to the time constraint to pay the cashback.. why should you?
MaximusRo
25 Aug 13#1357
I am starting to believe I will not get the cashbacks. Totally unacceptable on Dell side.
tek-monkey
25 Aug 13#1356
Yeah, was too concerned about the cashback and didn't pay attention to the details:(
terriclarkfan
25 Aug 13#1355
Only 30 days to register your printer with Dell after purchase. I didn't realise there was such a scheme for any of mine. ; (
MaximusRo
25 Aug 13#1354
You might still be able to register though
arachnoid
25 Aug 13#1353
It will still be covered by the ebuyer warrenty
tek-monkey
25 Aug 13#1352
Typically I registered 4 out of my 6, and this wasn't one of them!
MaximusRo
25 Aug 13#1351
I would advise to deal with Dell for warranty. If you registered your printer for Dell warranty (hope you done that), you get a special type of warranty that from my understanding will entitle you to a full refund and keeping the printer.
tek-monkey
25 Aug 13#1350
Not received any payment yet!
Also one printer doesn't work, says no paper in tray 1. I've swapped trays with another printer I know works fine and still the same, so can only assume its a proper fault. Anyone else had similar? Just fired off an enote to ebuyer, will see what happens.
chunk1985
25 Aug 13#1349
Hi,
the £100 payments.My £75 ones have been paid.
MaximusRo
25 Aug 13#1348
Hi, are you talking about the £75 or the £100 payments?
stanic
24 Aug 13#1347
still waiting on quite alot, they seem to be ignoring my emails now which is even more annoying :disappointed:
chunk1985
23 Aug 131#1346
Ive just had a call back from the Dell promotions team after a lenghty conversation with them yesterday. My payments will 100% be paid next week (she was waiting to hear back from the accounts department , and did today) ... I cant fault their customer service levels even if the payment speed has been poor . Its rare to get a callback from anyone when promised one !
Good news which hopefully will be replicated for everyone else.
Ozymandias
23 Aug 131#1345
They're not writing cheques by hand - surely it's just a case of pressing a button for a payment run via computer bank transfer ...
user777
23 Aug 13#1344
Cashback validated on 9th July - still no payment....
Claiming that they are overhelmed is just a low standard excuse - I could understand if the timeframe was 3-5 days but not 30 (+5).
Don't promise if you can't deliver. Simple.
They could have said 60 or 90 days and we would have accepted it.
chunk1985
23 Aug 13#1343
Ive fired an email off to the directors of Opia. Will see if that gets me anywhere.
chunk1985
22 Aug 132#1342
Its hard to get angry with the women on the other end of that number they are that nice haha
FatalSaviour
22 Aug 13#1341
Having spoken to a manager at the Promotions company this morning, it's my understanding that they have genuinely just experienced overwhelming demand with this offer - something which is not entirely surprising if you start effectively giving away printers! I raised the point that even with high demand, paying cashback after claims have been validated should be a fairly simple and straightforward process. I think their systems are unnecessarily convoluted (and I'm now pleased that I only ordered 3, rather than 10!!), but am under the impression that these delays are in the process of being sorted.
chunk1985
22 Aug 13#1340
Seeing as though Dell posted a $530million dollar profit in the last quarter of 2013 alone i dont really see ANY possibility at all of Dell going bust in the next 12 months !
josephmccowie
22 Aug 132#1339
If the company who handles the cashback accounts were to experience problems, it's their contract with Dell. They don't want to lose that so the last thing they want is to mess it up.
There's absolutely no risk of not getting your money if your claim is acknowledged by Dell.
As to those posting about dell "going bust", true the consumer desktop market has dried up but they're still having success with other products and enterprise solutions.
FatalSaviour
22 Aug 13#1338
By whom?
Agreed :smiley:
chunk1985
22 Aug 131#1337
The cashback is all in the end paid by dell. Opia Ltd are just a company that handles the claims on Dells behalf .
Thats my take on it anyway
hearts
22 Aug 13#1336
Is it true the Cashback company are in trouble? Just been told of financial iregularities.
chunk1985
22 Aug 13#1335
Ive just rang , they said that they are emailing the accounts department to find out when these amounts will be paid they hope to have an answer by tomorro. My suspicion is that they are still trawling through the £75 claims and will start to process these when they are through with them. Hopefully hear something tomorrow
KERMITZBITZ
22 Aug 131#1334
0843 308 3773 Here's a number for Dell customer services if it helps anyone
KERMITZBITZ
21 Aug 13#1333
Seems like EVERYONE is waiting tho doesnt it... Makes you think eh.. Surely they could of at least paid some of us already
jameshalinson
21 Aug 13#1332
Dell going bust?!?! Hope not, waiting on £725 from them
KERMITZBITZ
21 Aug 13#1331
I wonder if they are going bust? This is the sort of thing Companies do when its all going boobs up.
chunk1985
21 Aug 13#1330
This is what i just got : (40 days is due today)
Dear Mr. X,
We are very sorry that you have not received your payment yet.
Please accept our sincere apologies regarding this matter.
There is evidentially an issue and we have to investigate with our accounts department the cause.
As soon as we have an answer we will let you know.
I apologise for the inconvenience.
Kind regards,
Dell Promotional Support Team
Dell Logo blue small2
asharon
21 Aug 13#1329
Chasing mine up too
MaximusRo
20 Aug 13#1328
what do you mean?
tek-monkey
20 Aug 13#1327
Oh yeah, for those waiting for payments I'm still waiting for them to say they have even checked one of mine, let alone will pay out!
tek-monkey
20 Aug 13#1326
Anyone managed to get an android device to print to these natively? I've used the dell app (https://play.google.com/store/apps/details?id=com.dell.mobileprint&hl=en) but that makes me open print then choose what to do, I'd prefer to be doing something then choose to print it. If I'm in a web page I don't really want to copy the address, open print, paste the address, reload the page and then print it.
ifa
20 Aug 13#1325
Nice try Maximus LOL
MaximusRo
20 Aug 13#1324
lol. correct.
Sorry.
It's been so long I forgot how much they owe me...
Really disappointed in Dell.
lugsy3
20 Aug 13#1323
6 * 175 = 1050
MaximusRo
20 Aug 13#1322
6 * 150 = 900
TesseractOrion
19 Aug 132#1321
Oi! Mate! It's "you're" not "your"! Haha, sorry couldn't resist, just 'avin' a giraffe wiv ya :laughing:
Still waiting on the 100 squid to show their squirmy testicles, I mean tentacles around here, over 40 days now...
ifa
19 Aug 13#1320
Bloody hell there are some seriously miserable idiots in here! Bet your fun at parties....
FatalSaviour
19 Aug 13#1319
As James has said, the £75 cashback expired on July 31st - when 2 "ex-display" popped up on the eBuyer website on July 31, I was tempted, but didn't want to take the risk even then. I'll wish you luck, but I wouldn't be particularly hopeful about getting both amounts credited :-(
jameshalinson
19 Aug 13#1318
Unless the previous owner claimed.
Also the £75 cashback expired at end of July
hotb
19 Aug 13#1317
I bought an Ex display model ( last one ) from ebuyer today for just under £140 and as per their promise I can claim back £175 in cash back.
So keep an eye in the Ebuyer site.
tek-monkey
17 Aug 13#1316
Just realised I'm still waiting on one claim, must be nearly a month ago I posted it.
MR1123
17 Aug 13#1315
Dell trade in is different to what retailers sell it at.
terriclarkfan
17 Aug 13#1314
Does Dell do this sort of "cashback & trade-in makes it almost free" offer quite often? I've got a few old printers that I'll store in the loft rather than skip them if so.
tek-monkey
16 Aug 13#1313
I got 6, sold 4 but very cheap to mates. All knew about the deal but weren't willing to risk the cashback themselves. Made less than £100, in fact one paid me in cider!
jameshalinson
16 Aug 13#1312
Maybe he prints a lot.
I bought 5, 4 will just be for the toners.
lugsy3
16 Aug 131#1311
Brookheather you ordered before me that doesnt make sense they havent paid you yet I got mine a while ago now. I wonder if which bank you are with makes a difference ?
ifa probably bought them for ebay as many did, I was tempted but its the shipping hassle put me off and cant see you making much on there.Although still tempted to get another if this deal comes round again. :wink:
Madmep
16 Aug 13#1310
ifa - why did you buy 6 printers?
Nayana
15 Aug 131#1309
someone bought 6 units and mourning about the cashback delay, I wonder who the greedy begger is :stuck_out_tongue:
jameshalinson
15 Aug 13#1308
Chased them again as it is now over 45 days since claiming and got a similar response
'Due to the popularity of this promotion, at the moment we are facing a slight delay in processing claims. Please bear with us while we are contacting our accounts department about your last three payments to make sure this will be processed shortly'
ahotukdeal
15 Aug 131#1307
yeah because business bank account interest rates are so high at the moment
ifa
15 Aug 13#1306
Same response as Brookheather's. (they were quick to respond though which is good, shame they are not so quick to pay)
ifa
15 Aug 13#1305
Yep just sent a chase email.. 6 claims to process so £1050 (not a small amount of money)
ifa
15 Aug 13#1304
More time for the money to accumulate interest in the banks of Dell, greedy beggars
chunk1985
15 Aug 131#1303
I have received my £75's have you chased it up with them ?
ifa
15 Aug 13#1302
|Has anyone received the £75 cashback yet or £100? I'm still waiting from beginning of July!!
brookheather
14 Aug 132#1301
I queried my over-due payments 10 days ago and was assured they would be paid within 10 days "at the latest" - as I am still waiting for payment I sent them a chaser e-mail and this was their response:
Thank you for your email. Firstly, we are very sorry that you have not received your payment yet.
Due to the popularity of this promotion, at the moment we are facing a slight delay in processing claims. Please bear with us while we are contacting our accounts department again about your payment to make sure this will be processed shortly.
Please do not hesitate to contact us should you require more information.
asharon
13 Aug 13#1300
Just been accepted.
heroesfan
13 Aug 131#1299
After 40 days if you haven't received any of your payments you will need to contact them!
brookheather
13 Aug 13#1298
After 40 days when you haven't received any of your payments you will need to contact them!
ahotukdeal
12 Aug 13#1297
just had 10 emails saying that my trade ins have been checked and all approved so money will be in my account within 40 days. all good so far...
:stuck_out_tongue:
Knew i would set you off again, naughty me.
Apologies I am being childish, not like me at all.
Geokinkladze
10 Aug 131#1288
If that's directed at me then it is an inaccurate representation and I request recompense either here or through the courts :smirk:
Seriously I paid for the goods 10 days before going on holiday, notified Ebuyer as soon as they gave me the delivery date that I wouldn't be there and attempted to cancel.. this was a full 8 days before the ETA. Ebuyer refused to cancel or amend the delivery date or delivery address. They then delivered the goods to a complete stranger because, as it turned out, my neighbour wasn't in that day either and when the proof of delivery turned up it was a made up name and signature!
I personally believe in this day and age 10 days is enough time to deliver goods in stock and to be fair my business with Ebuyer has proved that in the past, 5-7 days has been the norm. I've never had goods take so long from them before.
But I am thankful for the help, and as always I try my best to give as good as I get.
I would like to buy another one for my office now but since the deal has obviously expired is there another official outlet which sells the printer so I can claim the trade to save and cash back discount? (I'm not bothered about the additional free printer as I can pick up a crappy one from Asda for a fiver)
Cheers.
Madmep
10 Aug 131#1285
Your last line is a bit rude. You will be just a beneficial as Lugsy3 when you get your cashback - will you still call him/her a c... after that?
On another note, its great that so many are so helpful on this forum especially to that fella that ordered the printer and left on holiday before giving it a chance to deliver. It was clearly an error on his/her part but people were still trying to help
Geokinkladze
10 Aug 131#1284
That is exactly what it's about, people asking questions and being given honest, helpful advice by people with the patience to answer pretty much the same question over and over again.
And you never know, as a by product of my replying to comments directed at me, some people might pick up a few tips as to how to fight for their own rights as a consumer instead of swallowing the corporate line that companies give them such as "it's not our fault we took 10 days to deliver and then gave your goods to a stranger".
MaximusRo
10 Aug 131#1283
Yeah, that's the way to go, just through a few insults, take the higher ground and look down at everybody.
Fell good about yourself for being a c...
lugsy3
10 Aug 132#1282
Fortunately I have received my casback and have a free printer and £11 odd quid profit so now I can un subscribe from all the pointless posts and moaning eg I ordered my printer and then went on holiday, its not my fault , everyone else is wrong :wink: Thanks for help guys and info, thats what hotdeals is about. Good luck everyone and be patient , all will be good.
tanikk£
9 Aug 13#1281
£75 approved 17/06, received 07/08
no sign of £100 yet (approved 09/07)
Geokinkladze
9 Aug 131#1280
It's a valid point of view and you are entitled not to chase up money owed to you, just remember you don't get to control how other people look after their money. What I'd be more suspicious of is if someone voted to "like" your comment but then also ask for the Dell number in order to chase up their cashbacks.. kind of like "I'm happy for you lot not to ring because it pushes me further back if you do".
Each to their own I guess :smirk:
smr1
8 Aug 131#1279
I got my £100 now as well. It arrived right on the 10th day after I emailed them mentioning it was way past the time they had in the terms plus the 5 working days to allow bank transfers.
I'm sure I'd still be waiting if I hadn't prompted them. I didn't receive this printer for free either it was £200 so after £175 cash back it cost £25.
It had some marks on it and the warranty had started well over a year ago. Ebuyer denied it could have been used and that they sold it to me with a 3 year warranty.
MaximusRo
8 Aug 132#1278
It's not lucky at all, we did not manipulate the system at all.
On the contrary, we were allured into buying them with promises of certain terms and conditions: 30 day cashback,
They even extended the offer to try to sell them all.
Almost like we did them a favour.
I don't think it's fair saying "hey you got free printers". We got some overpriced RRP printers (see other duplex network printer deals on HUKD for about £65 and with decently priced toners) with overpriced toners, with low quality packaging (all of them brake), and low quality build, especially in the paper handling, that they could not sell ever, especially not for the RRP.
We also credited them with a lot of money for about 2 months.
We are entitled to send them an email. If you don't like it, that's your choice.
Madmep
8 Aug 133#1277
I agree with chunk1985. Constant pestering by people who can't be patient slows the cashbacks down for EVERYONE in the system. YOU KNOW how many of these printers got sold even by the mere fact that people bought 10+ each. I dont give a crap if you say oh people have bills to pay etc, at the end of the day they took a risk and there may be some hiccups but in the end they will get a FREE printer (or printers) - that is really lucky.
TesseractOrion
8 Aug 13#1276
Why yes, yes you are! :stuck_out_tongue:
chunk1985
8 Aug 13#1275
Wow . How sad !!
MaximusRo
8 Aug 132#1274
Yes it will help a lot, it reminded me to check how long ago I have sent them, I didn't even notice it was way past the 30 days.
It will also help others to know what to do.
And all in all it will surely help more than your posts, how many of them, at least 3 until now, moaning about people moaning.
Now those comments surely did not help anyone. In fact, I do wonder how they help you... and why take the time to post over and over again the same thing.
I bet you will post again to reply to me... and so on... I would invite everyone who disagrees with your moaning to reply to you and see if you are going to take the time to reply them as well... an interesting social experiement.
chunk1985
8 Aug 13#1273
We already know they are delayed with payments as umpteen people including myself have posted after speaking to customer services . Moaning is not going to help anyone get there money any quicker is thats all im saying.
Geokinkladze
8 Aug 133#1272
Are you moaning about people moaning without due cause?
Clearly this is a hotdeals forum but also people have been asked to report back on the progress of their deal.. the fact that they have taken the time to do so is, for me, something to be grateful of. In time, if Dell do another cashback deal this thread will make a nice reference as to what people can expect.
jameshalinson
8 Aug 131#1271
Not a gamble at all, their terms and conditions say they will pay in 30 days so they are obliged to do so
chunk1985
8 Aug 131#1270
Its a week late and they have something for nothing ? Everyone knew the risks when they bought these (that the cashback might not even pay at all) If your that in need of £75 then maybe the cash shouldnt have been gambled in the first place ?
MR1123
8 Aug 13#1269
they have their right to moan and it may make a difference to them financially or for whatever reason.
chunk1985
8 Aug 13#1268
Jeez everyone moaning youve got between 1-10 printers for nothing . What difference does a few extra days make ?
MR1123
8 Aug 13#1267
I think they just have lazy workers. If you want yours ASAP I suggest everyone send an email telling them its past x days.
MaximusRo
8 Aug 13#1266
After almost one week after they admitted by email they are way over the term with the £75 payment they finally paid 3 out of 7 of my claims.
Actually all 7 are way over the 30 day term.
As for the £100 claims, none of mine have been paid, although I am sure some of them are way over the 40 days term.
Really annoying having to chase them. Lot of wasted time.
hotchilli
8 Aug 13#1265
my £100 approved 28th june, paid today 7th august - that's 40 days!
bonzobanana
7 Aug 13#1264
I also got my claim approved on 28/6 and have been paid £100 today. Very pleased to say the least. Also got the £3 quidco and £5 cashback from my credit card (aqua).
flam
7 Aug 131#1263
Got my £100 today, claim was approved 28/06.
TesseractOrion
7 Aug 131#1262
Oops, just checked, got the £75 today :laughing:
MR1123
7 Aug 13#1261
Sent claim form 26/06 received £75 on the 7/08 awaiting 2x claims which was submitted 02/07
TesseractOrion
7 Aug 13#1260
Ok, thanks, that'd be July 6th then in my case. Surprised I haven't got the £75 yet tho... :disappointed:
lugsy3
7 Aug 131#1259
The date to look for will be the confirmation email saying " claim processed and closed" , mine was 28/06 for the £100.
I think I ordered around the 12/06 for the £75 but I got that a couple of weeks ago but seems others are still waiting because of backlog.
TesseractOrion
7 Aug 13#1258
Hi,
To people that are now starting to receive their rebates, can you add in what the original order date was if you can?
Mine was mid-June (16th I think), not received any monies tho had the confirmations yonks ago...
arachnoid
7 Aug 13#1257
£100 rebate received today
jameshalinson
7 Aug 13#1256
Just received my second £75.
dybydx
7 Aug 13#1255
That, and you never know if the "previous owner who opened the box" has already registered that printer for the £75...
lanoormohamed
7 Aug 13#1254
Just received my £100 :smiley:
MR1123
7 Aug 13#1253
Just received my first payment of £75, ordered 3 printers.
jameshalinson
7 Aug 13#1252
Ebuyer are still showing the £75 cashback but it expired on 31st July
buddhabelly
7 Aug 13#1251
Just had my first "real" payment to my bank.
£75, confirmed on 27th June. Still waiting for the other 2 after a nudge to Dell.
rs1980
7 Aug 13#1250
2x£75 into the bank account this morning. Both confirmed on the 3rd July
Just waiting the 2x£100, both trade-ins received and validated at £100 each (18th July & 31st July)
lugsy3
7 Aug 13#1249
Excellent what was your confirmation email date ?
Edit: Just checked this morning and the £100 has gone in. All payments done £11.68 profit and free printer, thanks op :smiley:
All three of my £100s have now been confirmed :smiley:.
lugsy3
6 Aug 13#1246
Just checked and I get the same, personal details say account no but not on the final payment confirmation.
jameshalinson
6 Aug 13#1245
Yes mine look like that also.
Dell just confirmed that I will get all my payments this week (some will be 2 weeks overdue)
KERMITZBITZ
6 Aug 13#1244
Yep.. I sure did :smiley:
northerngeek
6 Aug 131#1243
this is what i see when i logged in:
status: TRANSACTION COMPLETED
begin date: 4-July-2013
FINAL PAYMENT CONFIRMATION
view valuation document
Date: 7/18/2013
shows Bank name correctly but IBAN and SWIFT is blank.
i'm sure i entered my bank sort code and account number though. i clicked on "personal details" and its showing the correct bank details.
when i click on option 1 (invoice documents) its showing an incorrect invoice date..showing 8/6/2013 but should be 2/7/13 im sure i didnt enter 8/6/2013.
so 40 days from 7/18/2013 is when i hopefully get my £100 trade-in.
bobjohnson
6 Aug 131#1242
Mine is the same, I've had both confirmed but not paid yet.
Edit: check your "Enter your personal details" option (number 4) and you can see if your bank details are entered correctly.
Geokinkladze
6 Aug 13#1241
I personally wouldn't recommend reading the whole conversation, unless you've got time on your hands, but if you were to do so you would understand the following:
1) One person in the conversation has little knowledge of the workings of the small claims court.
2) That same person states an opinion on the state of mind of another person.
3) And the fact that no action could be taken as "proof" that he/she was right.
In other words you didn't say this wouldn't go to court, what you said was that I was just beating my chest, or spouting hot air. You then use the "proof" that it didn't go to court to confirm you were right. Of course the only way we would know if it was just hot air is if Paypal had turned down my appeal and then I was left with the option to either a) Walk away b) Take it to court. You stated that I would do the former.
I guess from the moment you got it into your head that I was being unreasonable ordering goods 10 days before going on holiday you had already made your mind up about me.
e_munky
6 Aug 13#1240
When filling out the cashback form I noticed boxes weren’t labelled as you would expect, printers were switched (i.e. on completed the cashback printer was showing as the bought printer).
Anyway fast forward to now, my first printer has been confirmed for £75 and £100, the 2nd (sent a week later) is at £75 confirmation.
I just wanted to confirm something that is bothering me.
Whenever I receive emails from dell the email says “Dear Mr.” no name. Checking my £100 certificate it states my bank name but no other details.
I just wanted to check that other people are in the same boat because either the site and emails are randomly missing out bits of information or they have lost it. I’m just anxious that come payday they will say I didn’t supply the information properly
KERMITZBITZ
6 Aug 131#1239
Hi beerdrinker.. If you read the whole of the conversation in the thread you would understand. Many people threaten Court action but its all hot air at the end of the day.
Lifechooser
6 Aug 13#1238
Blimey. Chill out dudez....
You're both on the same side, someone has suggested a good way of nudging Dell into paying the cashback, why would you have a go at them?
For what it's worth, I had my £75 cashback validated on 5th July and I'm still waiting payment. My printer arrived on 15th July (according to parcelfarce) and I'm still waiting for them to confirm receipt (which apparently can take 28 days). I don't think I'll bother chasing anything until those 28 days are up.
BeerDrinker
6 Aug 13#1237
You don't need a solicitor to take someone to court. You say he's not going through with the court action, what purpose does he have to continue down that route? His problem has been resolved.
KERMITZBITZ
6 Aug 13#1236
Oh cool.. so I was right then.. You were beating your chest by threatening Court action but not going thro with it..
I rest my case M'lud
Geokinkladze
5 Aug 13#1235
Solicitor?!? Why would you need a solicitor? A writ !?! You make it sound hard.. believe me, it's not. Just simply download a N1 claim form from the Website (or fill in the application on-line for the more modern types) and away you go. And if I recall correctly the threat was first to go through paypal dispute resolution and then go to the SCC if necessary. Paypal found against me initially.. the appeal was successful. A claim through to the court itself is, of course, a last resort (which is why I stated my intentions to go through Paypal first, because, well you know, I get clued up on things before deciding to take action). If you treat it as a last resort (which I did) you increase your chances of success if you do have to go there (which I didn't).
As to it playing on my mind all this time, believe me if you wish or not.. I've had far more important things on my mind.. I guess I just have the capacity to remember lots of stuff... even the **** bits.
So just to recap (call it free legal advice if you wish)..
1) no solicitor needed
2) no writ needed
3) it should be your last resort after exhausting all other channels
4) you can do it all online these days.
chunk1985
5 Aug 13#1234
I just spoke to the claims people and mine have been processed and paid today. (£75's)
Great stuff :smiley:
KERMITZBITZ
5 Aug 131#1233
hi Geokinkladze.. That was me that said you were 'Beating your Chest'. I haven't deleted OR edited the comments at all tho so you can still see them if you fancy trawling thro the thread more thoroughly. The Beating your Chest accusation that has obviously been playing on your mind all this time was mentioned because you were threatening to take them to Court and I didn't think you would.. I apologise if you did end up serving them with a writ of some sorts but I just didn't think you would do it.. Can you let everyone else know the name of your Solicitor and what they have to do so that they can get all get their money back. Many thanks Kerm :smiley:
TesseractOrion
5 Aug 13#1232
Both mine are well overdue (from mid-June). I got the acceptance emails fairly quickly, just not the important stuff (the money)! :disappointed:
brookheather
4 Aug 13#1231
I've just fired off a couple of e-mails to them - my second £75 and my first £100 are now overdue.
Geokinkladze
4 Aug 131#1230
For anyone who is interested I finally got my refund. Unfortunately it seems the person who accused me of "just beating your chest" either deleted his post or edited it as I can no longer see it in this thread and I would really have liked to reply to him.. and beat my chest.. in victory. :smile:
asharon
4 Aug 13#1229
I sent my printer a couple of weeks ago and its still showing as not received.
samwsmith1
3 Aug 13#1228
Looks like they are processing the ones that have arrived recently before the older ones, as the only one of mine to be approved so far has been the one that was sent after the other two.
MaximusRo
2 Aug 131#1227
For the £100 it's 40 days, not 30.
I think they are really thick to let the £75 go over the 30 days advertised. They approved them 1 month ago, doesn't matter how big the response was, there was enough time to process them. Also, the response was to be expected, they did know exactly how many printers were in stock at eBuyer at that time.
jameshalinson
2 Aug 13#1226
I had the same conversation. Although they're very helpful they are in breach of their terms and conditions but I can imagine that there's thousands of these printers that they're having to process
jameshalinson
2 Aug 13#1225
Same here, seems like they are processing them in large batches as I sent them 2 weeks aparts
smr1
1 Aug 13#1224
My £75 came through in a week or less but that was before this deal was posted here.
I'm still waiting for the £100 and I emailed them over a week ago because my 30 days plus 5 for processing after verification had passed.
I received the you will be paid within 7 to 10 days at the latest email back, but, as I say it looks like this may have been optimistic.
I'm starting to worry about Dell as I have another ongoing issue; I bought an item from outlet but it wasn't working on arrival so it went back for repair. It came back with the wrong part fitted so was booked for a nbd on site repair. The part wasn't immediately available so after a wait it came but was damaged. The telephone staff are very polite and apologetic but that doesn't actually help to get it fixed.
ahotukdeal
31 Jul 133#1223
bit rubbish that they need to be nudged to make payment. they should have an process to get payment sorted within a certain time and if they can't just make the payment at the time of approval.
MR1123
31 Jul 13#1222
Just got emails for all my claims being processed
chunk1985
31 Jul 13#1221
Ive been in conversation with [email protected] today. They email back within an hour and are some of the friendliest customer service people i have spoke to (spoke to them on the phone aswell) MY £75 claims are currently over 30 days now however after ringing up and giving them a nudge ive been advised that they will be paid within the next seven to ten days. They have just had an unprecedented response to the offer apparantly. They also deal with the £100 queries aswell so you can kill two birds with one stone if you need to speak to them about both.
Hope this helps
MR1123
31 Jul 13#1220
You have to wait maximum amount of days before you contact them otherwise you will get a computer
Just got my last one confirmed.
jameshalinson
31 Jul 13#1219
Similar here, only 2 out of my 5 have come back as received but I suspect they're processing them in batches.
MR1123
29 Jul 13#1218
2 OUT OF MY 3 printers have been received, a bit worried as i sent the first one alone, which should have been received first.
pavel888
29 Jul 13#1217
All of my 3 printer's( has been received by Dell but Nothing from them yet ! £75 has been confirmed for all of them ! ......
lugsy3
29 Jul 13#1216
Anyone who has got the £100 when was your claim processed and closed, mine was 28/06.
lugsy3
25 Jul 13#1215
Same, just the £100 to go!:smiley:
jameshalinson
25 Jul 13#1214
Yes they must have hundreds of printers to get through from us. Only had one £75 from my 5 printers so far. One of the £75s is now at 36 days since claiming.
lanoormohamed
25 Jul 131#1213
paypal just paid me the 5% cashback today still waiting for the £100 from dell
ahotukdeal
25 Jul 13#1212
dropped my 10 printers at the post office yesterday. apparently out for delivery today to dell.
have to say my contact with dell cashback and trade in has been excellent with phone calls made to me and very quick email responses. i'd say we'd have nothing to worry about.
chunk1985
25 Jul 13#1211
As we sent in a functioning printer or even a broken one we have fulfilled out part of the deal so as far as im concerned they entered into a contract when they accepted my printer and have most probably sent it off to somewhere else by now so i wouldnt worry about the cashback being fulfilled they probably never expected the deal to go viral like it did and are probably just inundated with claims to process. If i dont get the full £175 ill see them in court :smiley:
tek-monkey
25 Jul 13#1210
I've had all my £75 ones accepted, but only one of the £100 ones so far. That one took 11 days from posting, I have one currently at 16 days and not a thing back. I'm hoping they are just really busy, they certainly received them all.
jaygee
25 Jul 13#1209
Did you not receive the confirmation emails from Dell confirming the £75 cash back? Assuming they don't go bust in the interim they will not renege on this. If you meet the criteria for the trade in this will also get paid. Patience!
Even at £100 these were good value for a 7k toner and duplex printer. I'm actually using mine in an office environment and have 2 running and a third as a spare should a problem arise with one of the others or I need a toner replacement. Managed to get the extra paper tray for one at £20. A big thank you for the OP in bringing this to our attention and to Dell in running the promotion. It's allowed us to update the office printers at minimal cost, a new shredder and my daughter has a multifunction laser with a spare toner to take back to Uni. Good value even at £300 :smile:
KERMITZBITZ
25 Jul 13#1208
I haven't received any cashback as of yet... I'm starting to worry I have 3 very expensive Printers.
Majnu
25 Jul 13#1207
not had anything back in terms of cashback. :disappointed:
jameshalinson
24 Jul 13#1206
Mailed them as I have only had 1 of my 5 cashbacks of £75.
Got this reply
'I have double-checked with my colleagues dealing with that promotion, your payment has been made a priority to our accounts department. You will receive your payment within the next 7-10 working days at the latest. '
jameshalinson
24 Jul 13#1205
Did you check the tracking on Parcelforce? Dataserv are lagging behind in processing these at the moment
ahotukdeal
24 Jul 13#1204
as dell provided the carrier, it and the carrier are responsible any loss, including consequential. so, if any issues with cashback as result you should still get paid, albeit with a little more hassle.
Geokinkladze
23 Jul 13#1203
For the Royal Mail, that is most likely normal.
whitelightning
23 Jul 13#1202
I sent my printer last week but unable to track the parcel (at http://www.parcelforce.com/track-trace) using the number on my receipt. I get the following message "We are currently unable to confirm that status of your parcel". Is this normal?
jaygee
23 Jul 13#1201
I think we just have to be patient. As long as you packed it well and made sure the labels were securely stuck I'm sure it will have arrived. They do lose a few but more likely to be the smaller ones than the bigger ones!
tek-monkey
23 Jul 13#1200
Just checked my post office receipts and all of mine have arrived, but only one has been confirmed and that was on the 12th (sent on 1st).
Roth
22 Jul 13#1199
Dropped my tradein printer off at the post office over 3 weeks ago.
Absolutely nothing from Dell - if I log into the website it says they are still awaiting receipt of my printer.
Does this mean that Parcel Farce have lost it? Somewhat annoyingly I cannot find the receipt the post office gave me. This is only going to end up with me spending £100 on a printer isn't it..
chunk1985
22 Jul 13#1198
Ebuyer quidco paid today :smiley:
asharon
20 Jul 13#1197
I got my label about an hour or two after filling out the online form.
brookheather
19 Jul 13#1196
They send an e-mail on a Friday 2-3 weeks after receipt.
medic1
19 Jul 13#1195
Can someone please please help. I am clicking on the link below and it asks me for a printer to be recycled but the only options are dell printers. i am recycling a lexmark. how do i proceed? i bought my printer on the 4th of this month so running short on time. also does anyone know how long it takes to get the shipping label?
FatalSaviour
19 Jul 13#1194
I did get a notification e-mail along those lines - titled Dell Trade to Save – We have received your trade in
'Dear Mr. ,
We have received your assessment report from our recycling centre and it is now ready for our customer services to review. This could take up to 7 days within which customer services will notify you if your claim has been successful or offer a revaluation according to the processing centre report.'
However, that was about a week after I'd sent the printers off, so it's probably taking a little while right now!! The best bet would be as tek-monkey says - to track it on the Parcelforce website if you're concerned!
Hope this helps!
tek-monkey
19 Jul 13#1193
No, you need to use your receipt to track it. They just tell you when they have processed it.
hearts
19 Jul 13#1192
Do they inform you when they recieve the old printer for cashback? If so how long does it usually take for them to email you.
Thanks
brookheather
19 Jul 13#1191
Don't worry the form has old and new equipment the wrong way round.
loha
19 Jul 13#1190
Hi All
I am trying to fill in the online £100 trade-in form and getting confused:
CASH BACK CALCULATION
These **** are required fields
Old equipment Dell 3330dn Laser Printer
Model LEXMARK Z11
But on the Next screen I get:
PRODUCT YOU PURCHASED MODEL Quantity Cash Back
LEXMARK Z11 Dell 3330dn Laser Printer 1 100.00 GBP
Am I doing something wrong? I want to trade-in a Lexmark...
Thanks.
chunk1985
19 Jul 13#1189
but hopefuly he will get cash on collection !!! I think i wouldnt even bother taking the penny id just find out when they were coming and leave it outside my door i wouldnt want to look at them ! haha
It's a monochrome printer, not a colour printer.
Print an image on an inkjet and in the printer properties set it to monochrome only,
it'll use small dots as well instead of greys from the colour ink cartridge.
jaygee
19 Jul 13#1182
If you check Device Settings it gives the following:
Supply Information
Black Cartridge
Install Date 2013-07-05
Toner Level Ok
Sides on Cart 173
Return Program Yes
Coverage History
Printer Lifetime 5
Installed Carts
Capacity
7K Pages 1
I'm guessing as toner gets low the OK will change to something else to reflect it. I wonder if the coverage history is measured or hard coded.. You also get a % figure for amount of toner left on IP address so easy to check if using as network printer. Not up to your average car dash but it should allow you to obtain the info you require.
buddhabelly
19 Jul 13#1181
I sent in an old inkjet. Cracked cover, broken paper out tray, didn't remove the cartridges. Though I did wipe the dust and cobwebs away! And I think I even forgot to include the power cable.
Last week I got confirmation that I will get £100 cashback for it, in 30 days.
ahotukdeal
19 Jul 13#1180
has anyone hand delivered the traded in printers? is that permitted?
norekaps
19 Jul 131#1179
anybody else disappointed with the image quality of the printer? I've tried playing with all the dpi settings and quality settings but images still don't come out as crisp as the text does.
I know its not an inkjet printer but surely I can do something?
tan159
19 Jul 13#1178
fill your car up with fuel, drive down to the testing depot, find you printers and remove the inks and clean up any spills. Alternatively, get a life and do nothing.
tan159
19 Jul 13#1177
hotdealseeker
18 Jul 13#1176
Hello fellow members, I have two old Dell inkjet printers, please let me know if you would like to use them for the trade-in.
tanikk£
18 Jul 13#1175
Someone has mentioned earlier in this thread that they were trying different print settings and were able to see somewhere the estimated number of pages left. I might remember it wrong, not going through 59 pages again though.
You don't need crystal ball for that, you can easily see the number of miles left in most modern cars, despite different driving styles. It could use the same approach, all it needs is some sort of sensor to calculate ink used / number of pages printed value and then give you an estimate.
lugsy3
18 Jul 13#1174
just got my £75 12th June also.:smiley:
joeho
18 Jul 13#1173
Mine was 12th June and just received the £75 today.
Their original claim confirmation email states 'You will receive your cashback via BACs transfer to the bank account you specified within 30 days. Please allow an extra 5 days for bank delays.'
So it's slightly overdue from their promised payout date.
jameshalinson
18 Jul 13#1172
Just got my first £75 paid back, 37 days after claiming.
bobjohnson
18 Jul 13#1171
Just got the "Dell Trade to Save – Claim processed and closed" email. Posted my printer last week and received the receipt acknowledgement this morning.
I don't have any option to confirm my bank details, so I assume this is a good thing? On my valuation document I also have the "Your account will be credited within the next 30 days with the following amount: GBP 100.00" message
northerngeek
18 Jul 13#1170
just received an email regarding my trade-in - "Dell Trade to Save – Claim processed and closed".
i logged in with my quote number and viewed my valuation - "Your account will be credited within the next 30 days with the following amount: GBP 100.00".
when you received the email "Dell Trade to Save – We have received your trade in" click the link in the email and confirm your bank details. on mine the address field was blank but i clicked a button that got the address details from my registration details... after i confirmed my bank details i got the £100 confirmation email really quickly.
just waiting for the money now!
northerngeek
18 Jul 13#1169
same here..Just received the receipt of my trade in email, and the status on the trade to save has changed from 5 to 6.
We have received your assessment report from our recycling centre and it is now ready for our customer services to review.
my £75 was approved on 4-July but still no payment received yet. neither has the £100 been received. will update here when i do get anything.
tek-monkey
18 Jul 13#1168
Very few selling on ebay lately, think only 2 in 10 days have actually sold!
hutokdeals
18 Jul 13#1167
When did you post the trade in?
bobjohnson
18 Jul 13#1166
Just received the receipt of my trade in email, and the status on the trade to save has changed from 5 to 6.
jaygee
18 Jul 13#1165
Clearly, the number of pages left would be reflected by the type of printing you are doing. Dell quote 7k pages at 5% coverage so if your average page meets this then simply deduct pages printed from 7k for a rough figure. If not, get your calculator out or a crystal ball.
lanoormohamed
18 Jul 13#1164
yeah both of mine have not been paid either
tanikk£
17 Jul 13#1163
I've printed the statistics report, but it only shows the number of pages printed, not pages left. Judging by name, other reports seem to be irrelevant.
chunk1985
17 Jul 13#1162
Have you tried ringing the telephone number ? They are dead helpful on the phone so im sure they will tell you what the delay in processing payments is. Im pretty sure that as this deal went mega they have alot of claims to process so maybe just taking them abit longer however once the 30 days are up they should be able to offer you some sort of timescale for payment
jameshalinson
17 Jul 13#1161
Mine was 11th June also and still not paid :disappointed:
wills
17 Jul 13#1160
£75 claim acknowledgment email on 11th June and paid on the 11th July.
tek-monkey
17 Jul 13#1159
I've sent one with dried up inks, but not had a response to it yet.
brookheather
17 Jul 13#1158
Yes.
lu408
17 Jul 13#1157
I can track the parcel and see the signature using the PO receipt number, which was delivered after my initial query (Tuesday afternoon), so the delivery can take longer than 48 hours. I am not sure if the two numbers are same or different though.
Also I get email back from Dell, and they told me that it takes about 21 days for the goods checking department to send the fund process department 'written report', and then they will pay money which they agree to.
Just wondering if you get an email with promised amount (hopefully £100), then you get the money paid to your account within next 40 days?
esensitive
17 Jul 13#1156
I ordered 2 printers and applied for cashback as well... while sending old printers for cashback I forgot to remove inks from one of the printers...I bought that printer from some car boot sale for 5 pounds...but looked in a mint condition with original box and inks and original power cable...I am concerned about sending that printer with inks and a reason to get my cash back declined...any ideas... please let me know as I have paid for that printer with my Credit card
bonzobanana
17 Jul 13#1155
For me it is somewhere in the region of 1-2 months since the claim was accepted. It's certainly not fast. If the recycling claim is the same I'll get that 2-3 weeks later.
jameshalinson
17 Jul 13#1154
How many days since you submitted the claim? Not had any £75s yet :disappointed:
tek-monkey
17 Jul 13#1153
Just in case anyone else finds themselves in a similar situation, they sent the shipping label within 30 minutes this time. Guessing they aren't as busy now!
tek-monkey
17 Jul 13#1152
Argh, just realised I'd still not sent back 2 printers as I was waiting on some junk ones! Luckily my invoice is for the 2nd, so as long as they don't mess me about with the shipping label I can still get it in on time. Serves me right really!
wills
16 Jul 13#1151
£75 paid. Just waiting for the £100 now.
brookheather
16 Jul 13#1150
You need to use the tracking number from your PO receipt as it can be different from the number shown on the label.
thecoolalhambra
16 Jul 13#1149
Thanks for your help terriclarkfan and jaygee
bonzobanana
16 Jul 13#1148
Got my £75 paid. Just waiting for the £100 now.
lu408
16 Jul 13#1147
I am confused myself... very strange... not sure what is happening...
I drop it at royal mail around 12:30 Thursday, and get the receipt, I will double check and keep the receipt safe, seems some complexity here.
I will write to Dell to see if I can get some further information.
Update:
It can be that I am stupid or Dell's system get some collected information corrupted.
After I wrote to Dell, I find that there is a button says "Check Account details" on the page "PRINT THE REWARD DOCUMENT", and I clicked into it, copy my address to bank account address, then save, it now shows:
"
FINAL PAYMENT CONFIRMATION
Your actual status:
The transaction has been finalized and a valuation document will be generated. After this we will generate any due payment to you.
"
Which still confuses me, it does not give me any "Reward document" nor does it confirm the reception of my old printer~~~
chunk1985
16 Jul 13#1146
Where did you drop the parcel off? If it was thursday night parcelforce may have not collected it till friday so wouldnt have shown tracking till a hub scan but you would have thought that woukld have happened yesterday at the latest i would speak to the post office if you took it there.
bobjohnson
16 Jul 13#1145
Mines at number 5 (PRINT YOUR PREPAID SHIPPING LABEL
Return with prepaid label)
Posted it last week - confused at how yours is at print the reward document though?
which parcelforce claim:
"We are currently unable to confirm that status of your parcel. Please check the number and try again. Please note that items sent over 4 months ago cannot be tracked online. If you are tracking a parcel sent from outside of the UK, we may not have received it yet. Please try again or use the help button below."
chunk1985
16 Jul 13#1143
I tracked mine using that kind of tracking number. You wont get notification of receipt from dell for upto 21 days. I presume you have tried the parcelforce website tracking function?
lu408
16 Jul 13#1142
Parcel Force claim that they cannot track my delivery (using a tracking number like PBCW0xxxxxx00x), is there anyway to see if Dell has received it or not? I send it last Thursday. My claim status remains:
PRINT THE REWARD DOCUMENT
"No valuation document has been generated for your transaction yet. Please check and confirm your address and your bank details for the stated account. "
Look back in this thread, but all you need to know is a) any type of printer b) it HAS to turn on, but doesn't have to work beyond that c) remove the inks and toners before posting it in d) you **MUST** include the power lead e) can weigh up to 20kg with the pre-paid postage label you'll be emailed, although it's been said that the label is valid for even heavier machines.
thecoolalhambra
16 Jul 13#1139
Can someone please refer me to the terms and conditions for recycling, tried looking but cant find it anywhere.
I need the info like how old the printer can be, does it have to work etc etc.
Thank you.
ahotukdeal
15 Jul 13#1138
could i get away with sending in an old amiga dot matrix printer for my trade in? most definitely more than six years old?
has anyone had issues with dell trade in cash back i.e. they claim it got damaged on way to them and therefore decline the cashback?
MaximusRo
14 Jul 13#1137
You have to print the reports, but don't remember which one is it, there are about 4 or 5 different ones.
chunk1985
14 Jul 13#1136
My ricoh claims were approved so just got to wait the 40 days now :smiley:
hotdealseeker
14 Jul 13#1135
Do you know how to check the installed firmware version?
jaygee
14 Jul 131#1134
if you have it setup as a network printer just type the ip address in your browser
alternatively, you can access the info from the buttons on the front by entering settings and printing a report
tanikk£
14 Jul 13#1133
Finally unpacked the printer, a month later.
How do I check the estimated number of pages left, couldn't find any status monitor in the properties ?
MaximusRo
14 Jul 13#1132
We are all waiting mate :smiley: Every single one in this thread :smiley:
hotchilli
13 Jul 13#1131
for those waiting, my £75 cashback was validated 11th june and was credited to my bank account on 11th july
MaximusRo
13 Jul 13#1130
So about 2 months before getting the money back. They could do the £75 instantly I guess.
danboi63
12 Jul 13#1129
Actually, scrap that lasg comment, got paid my first £75 today XD
danboi63
12 Jul 13#1128
Just got my final cashback confirmed, no payments as of yet.
smr1
12 Jul 13#1127
I got my £75 in around a week but the £100 hasn't come through yet. It must be getting near 7 weeks since I posted my trade in and is 3 weeks since they said I would get it.
I'm not holding my breath though as I have heard of people having problems with Dell's trade in deals.
A couple of days ago I did get a £100 cheque from Outbound for the HP microserver I bought after the printer.
freebazee
12 Jul 13#1126
was confused in "like for like" bit as this was multifunction .... thanks
mattr
12 Jul 13#1125
Got both cashbacks confirmed, just awaiting money too :smiley:
jameshalinson
12 Jul 13#1124
Just got my first £100 trade in approved :smiley:
brookheather
12 Jul 13#1123
I received my first £75 Dell cashback yesterday - it was approved on June 3rd so about five weeks to receive payment.
Geokinkladze
12 Jul 13#1122
Does it switch on? If so then the answer is yes. Include the power cable so that they can switch it on.. that's the only test they undertake.
Borat
12 Jul 13#1121
Didnt think of the obvious thanks
freebazee
12 Jul 13#1120
Is Lexmark X85 All In One (Printer/Copier/Scanner) eligible?
The reference will be on the Post Office receipt and the label you downloaded
Borat
12 Jul 13#1118
Does anyone know how i can check if they have received my old equipment? also out of the 6 instructions they have given, number 5 is only highlighted.
tek-monkey
11 Jul 13#1117
I used the service tag, IIRC they all ended 3KJ1.
MR1123
11 Jul 13#1116
You can use either, they are both unique codes.
medic1
11 Jul 13#1115
ah, before I saw you're post, I saw someone reply that they submitted the CN number at the back of the printer. That's what I have submitted...is that wrong and i so, how do I now correct it?
heroesfan
11 Jul 13#1114
It's the Service number.... Mine started '2BK"
medic1
11 Jul 13#1113
what does the serial number begin with and where can it be found
hotdealseeker
11 Jul 131#1112
I believe they have had some small amount of new stocks coming through to fulfil people like yourself ordered and told out of stock. Always best to phone ebuyer to check if they managed to allocate a stock for you or they can cancel your order there and then.
hotdealseeker
11 Jul 13#1111
You can get some cartoon boxes from your local supermarkets.
Ignorant Pom
11 Jul 13#1110
Is the box it arrived in suitable for sending the old one back even if it's quite a bit smaller? Don't really have any more boxes at the moment.
999pez
11 Jul 13#1109
Just in case anyone is still looking for 1, I just checked again and there was an ex-display in stock for £146.38 including free next day delivery. No 'free' gifts though.
Needless to say, I've bought this 1, but it may be worth checking every now and again just in case.
I hope the cash back & trade in will work with ex-display stock! If so, I'll end up with a toner for the printer I bought earlier and £31 profit.
tanikk£
11 Jul 131#1108
Try pressing Page Up on your keyboard.
tessb
11 Jul 13#1107
They have taken my money, but have no stock, and I can't for the life of me see how I ask for a refund!
dybydx
11 Jul 13#1106
Got paid the auto-£75 cashback this morning.
Originally ordered 03/06/13, so just over a month.
Waiting for the £100 trade in cashback now.
tanikk£
11 Jul 13#1105
Sent an eNote and got money refunded and order cancelled today.
MR1123
11 Jul 13#1104
Thank you
hotdealseeker
11 Jul 13#1103
I wonder might you trade-in those Ricohs? I am looking for some spare toners for those. Please kindly let me know.
hotdealseeker
11 Jul 131#1102
The Dell can connect through USB or network cable.
The Ricoh is USB only.
Typical cables will do.
ahotukdeal
11 Jul 13#1101
To be honest I haven't opened them. I have 10 of these stupid things plus the 6 Ricoh. But the boxes were original albeit slightly tatty or damaged...
MR1123
11 Jul 13#1100
hi i need to purchase a printer cable for the dell and the Ricoh Aficio SP100SU, will any printer cable do the job?
Geokinkladze
10 Jul 13#1099
Hindsight is a wonderful thing isn't it.
Not far from the M6.. all by major roads
I have already provided a full answer to this and then get accused of hijacking a thread (of which I think is a wonderful deal by the op by the way). If you read what I said previously, I was notified 8 days before my holiday (2 days after paying) that they were going to deliver the first day I was away. It was at this point they notified me they could not amend the order... it had already shipped!!
I am still awaiting the result of their investigation that they claim to have begun. I have yet to speak to my neighbour.. I went round last night but they weren't in.
jameshalinson
10 Jul 13#1098
Might have been worth paying a bit extra for next day or 3 day delivery. 10 days seems a long time, are you in a remote location?
Did the delivery date not show prior to you leaving?
Geokinkladze
10 Jul 13#1097
Welcome to the club
josephmccowie
10 Jul 13#1096
Hi, and no I didn't manage to pull my folks out of the stone age, as they put it - "I don't like the idea of shopping on the line!" :confused:
Still, I don't need a printer this advanced, it was just a cool idea since it was potentially free! :smiley:
Geokinkladze
10 Jul 13#1095
I knew I was going to be away in 10 days time.. which I figured would be long enough to either:
1) Receive the goods before the 10 days
2) Cancel the order
Ebuyer refused to comply with either.
Geokinkladze
10 Jul 13#1094
I didn't hijack the thread, I'm merely replying to people like yourself.
hotdealseeker
10 Jul 131#1093
Where about are you? If your 'dead' printer can still power-up, maybe some fellow members can swap it with the new Ricoh they are about to trade-in. Remember Dell takes any printer that can power-up.
hotdealseeker
10 Jul 133#1092
Hello, it's the OP speaking. Thank you for your kind considerations, honestly the deal temperature doesn't concern me, it's the spirit of sharing good deals that matters.
BTY did you get your father's or other member's help getting one at the end?
AND I use Mac, so not really a PC that I have got. Perhaps throwing the Windows out of my PC is slightly more accurate.
jameshalinson
10 Jul 13#1091
Has anyone received the £75 cashback yet? My first one is getting close to the 40 days
chunk1985
10 Jul 13#1090
Considering shipping is $10 and the toner itself is worth $70 i dont see the point in people selling these. Especially for the prices on ebay. Would make more sense to just strip the toners out and sell seperately
tanikk£
10 Jul 13#1089
Yes, Stock Unavailable.
They've taken the money though, the email says "You now need to decide what you want to do with these products" but there is no option to cancel the order ?
999pez
10 Jul 13#1088
Just tried to buy another one as it says 1 left. Lets you go through the process & pay etc, but get an almost immediate email to advise it's not in stock.
tanikk£
10 Jul 13#1087
I think that's a static number, I just ordered one and it still shows as 1 left in stock.
Unexpire this so OP can get more heat :smiley:
In case it doesn't get cancelled, has anyone sent a brand new 3330DN without toner & drum for trade-in and got it approved ?
josephmccowie
10 Jul 13#1086
1 LEFT IN STOCK IT'S A RACE!
josephmccowie
10 Jul 131#1085
I would be throwing my PC out the window at this point if I was the OP. Missed out on red Hotspot badge by 1 degree :smile:
frhrhherhrheh
10 Jul 13#1084
under 32kg, not 20 according to the packing label
adamwilko007
10 Jul 13#1083
thanks both thats a shame :disappointed: will hang on to my dead printer for a bit longer in hope something similar comes along in next 4 weeks
BeerDrinker
10 Jul 131#1082
I'm pretty sure it's a discontinued printer so this would make sense.
arsenalbates
10 Jul 131#1081
Yh any printer that turns on. It does not even have to print properly. Has to weigh under 20KG and does not need cartridges/toner.
I will be surprised if they restock these. It looks to me like this offer was to clear the last remaining stock they hold.
adamwilko007
10 Jul 13#1080
can you trade in any printer when these come back in stock if they do ?
tek-monkey
10 Jul 13#1079
I'd rather keep it for the toner TBH.
retrend
10 Jul 13#1078
ok ill buy one of these for £30 delivered, who is selling?
josephmccowie
10 Jul 133#1077
If I were your neighbour I'd be getting pretty riled at this point with a 17kg printer living in my hallway indefinitely :stuck_out_tongue:
anishmathw
10 Jul 13#1076
Hey sorry to see that u're disappointed with delivery but why don't you think about starting a misc thread about your delivery issue rather than hijacking this thread.
tek-monkey
10 Jul 13#1075
It took them 10 days to deliver?
jameshalinson
10 Jul 131#1074
I'm still confused as it sounds like you knew you were going to fly but still ordered. Is that not the case?
Geokinkladze
10 Jul 13#1073
I was at home for the 8 days prior to delivery, in fact when I ordered it was 10 days before I was due to fly... the exact date that Ebuyer chose as the delivery and I immediately tried to address the issue with Ebuyer for those 8 days. The goods have been sat at another address for two weeks, the duration of my holiday.
I didn't assume anything before I ordered.. I merely read the terms and conditions (yes I'm one of those) and term 6.2 of the agreement states that they will only deliver to the address on the order. The fact that the courier shipped elsewhere is between the seller and the courier.. nothing to do with me. The fact that this happens fairly regularly is irrelevant, banks regularly charged people for PPI that they didn't need, that didn't make it right.
The fact is the agreement stated explicitly that Ebuyer would ship to the address on the order. That agreement was broken by Ebuyer (or their agents). The solution for breach of contract is a full refund.
I'll keep you updated in this post.
And to the guy that figures I'm just beating my chest.. watch this space.
MaximusRo
9 Jul 131#1056
Don't put them on ebay for less then £69. Let's form a cartel.
tek-monkey to MaximusRo
10 Jul 13#1072
Isn't it free listing weekend on ebay again? Expect to see hundreds!
tessb
10 Jul 13#1071
ah the buggers, they took my payment details, accepted my order, and then emailed to say they were out of stock :disappointed:
Re-reading the situation, it sounds like you must have been away for at least 2 weeks as you have said that there were 8 days before delivery and you had 7 days to return the item. I guess it must have been a last minute holiday booking but it's very unusual to be away for 2 weeks with no notice at all. Don't think it's realistic to expect EBuyer to be able to cancel orders after they have been paid for and a delivery date set.
It also sounds like you assumed that by not being home your item would not get delivered but as we all know, most couriers will leave with neighbours or pop an item behind a car/over the fence, again not EBuyer's fault.
jameshalinson
9 Jul 13#1060
If you log onto EBuyer, what does it show as the shipping history?
It's not EBuyer who delivered it, most likely Yodel
jameshalinson
9 Jul 13#1059
KERMITZBITZ
9 Jul 13#1058
wow.. never been called a troll before.. hey ho..
PS.. I don't think you will take ebuyer to court.. I think you're pounding your chest
Geokinkladze
9 Jul 13#1057
Move on troll.
KERMITZBITZ
9 Jul 134#1055
Still don't understand why you ordered before going on your hols.
Geokinkladze
9 Jul 13#1054
Thanks for that, i don't know if you understand the issue but it goes like this:
1. I order and pay for goods
2. Ebuyer notify me of delivery date and mark the goods as shipped
3. I tell ebuyer I am on holiday on that date and therefore I won't be able to accept delivery (there are other options discussed but Ebuyer refuse all of them stating that they can't amend or cancel the order even though it is 8 days before delivery)
4. Ebuyer deliver the goods to another address (in violation of 6.2 of the terms of our agreement) while I am on holiday. I never gave any authorisation for them to do this, in fact I specifically told them of my intention to refuse delivery so that I would be entitled to a full refund (this is again part of the terms)
5. On my return from Holiday (yesterday) I contact Ebuyer who state that I have received the goods and that I am too late to return them because I have had them for over 7 days.
6. As at this moment of time the goods remain at the address that Ebuyer delivered them too.. I have not accepted delivery of them and have never had them in my possession. Ebuyer have now told me they will investigate the matter further.
jameshalinson
9 Jul 13#1053
If it went to delivered then you should see a tracking reference which would show you that it had been delivered to a neighbour. One of mine shows this
Tracking Number: JJD0002218200317017
This part of your order will be delivered by Yodel.
You can view your consignment on the Yodel website
When I go to the Yodel site (click the link on the EBuyer site) it shows me this
Parcel left with neighbour Reading service centre 28th Jun 2013 16:03
Parcel out for delivery Reading service centre 28th Jun 2013 08:47
Parcel received at service centre Reading service centre 28th Jun 2013 06:39
Despatched from service centre Wednesbury hub 28th Jun 2013 01:08
Parcel received at service centre Wednesbury hub 28th Jun 2013 01:06
Geokinkladze
9 Jul 13#1052
Once Ebuyer send the confirmation you can't amend the order even to cancel.. believe me I tried cancelling from the day they sent the confirmation (two days after I had paid and at the first instance of receiving my delivery date). The product was shown as shipped straight away, strangely enough. You can of course return it within 7 days of receiving it, at your own cost. Ebuyer claim I received it 24th June so they won't even allow that option. I guess Ebuyer think that people will simply play ball, and take the hit. The person I was corresponding with clearly wasn't interested in what I had to say. However, now that I've pointed out to them the terms of the agreement that they broke, have formally lodged a claim against them, and have informed them that I refuse to take delivery of goods that they have delivered elsewhere, they have now informed me that they will review the case.
We'll see how it goes.
jameshalinson
9 Jul 13#1051
Did you try cancelling prior to going away? I believe you can phone EBuyer.
The order would have shown as delivered on the website so you could have seen that it had been delivered in the meantime.
hotdealseeker
9 Jul 13#1050
You are very lucky indeed. I wonder how were your exdisplays come? Mine has been reboxed into a generic Dell box, the printer itself has small signs of damage, it works fine, but I am considering whether to return it.
jameshalinson
9 Jul 131#1045
I might be missing something but why would you order a printer, knowing that cash back only works within 2 weeks from the invoice date knowing that you'd be away on holiday? Seems a bit risky to me. I've had couriers leave laptops outside my front door in the rain.
Geokinkladze to jameshalinson
9 Jul 13#1049
I didn't order it knowing I'd be away... I only knew the delivery date after Ebuyer confirmed it to me which was a few days after I had ordered and paid. They then refused to cancel the order.. and according to the ebuyer terms they don't deliver to any other address.. so there should be no risk really.
Madmep
9 Jul 13#1048
Are there any other Dell resellers that we could buy the printer from and then go through the cashback and trade-in process??
ahotukdeal
9 Jul 13#1047
yeah, got four so something like £120 profit on that alone has anyone had problems with the trade in and the damage in transit?
ahotukdeal
9 Jul 13#1040
my ten cashbacks have been approved inc the ex displays ones i bagged. so far so good...
hotdealseeker to ahotukdeal
9 Jul 13#1046
I guess you are very lucky to get any ex-display, I prefer them, because without the free gift and cheaper.
j00king
9 Jul 13#1044
Got my £100 cashback approved this morning. Sent back a ancient HP laser jet 1100 at 8.7kg. Sent back on the 18th june.
Rbourne
9 Jul 13#1042
Geo: Yep, I just re-read that and concluded the same (edited my previous post with a strikethrough to prevent anyone else coming across it and reading bad information).
Geokinkladze to Rbourne
9 Jul 13#1043
No worries.. that's why I always reply.. I don't want others to believe the same. I now have a reply from Ebuyer.. they say the following:
and my reply..
Geokinkladze
9 Jul 13#1041
Thanks for your help.. I can confirm the courier was Parcelforce. Either way, your contract isn't with the courier, that's between the seller and the courier. Your "which?" link proved helpful in confirming my rights.. you chose the right section but your interpretation of it is wrong, it says "You can argue that the contract said the goods were to be delivered to the address specified and that by leaving them at a different address the company is in breach of contract." The rest of that section does not contradict this, and this is exactly my argument.
Rbourne
9 Jul 131#1039
Geo: first don't get me wrong, I do feel for your situation. I imagine the delivery company was Yodel (please correct me if I am wrong), and it states on Yodels site:
(if it wasn't Yodel, it might be worth checking to see if the other delivery company has the same terms on their delivery).
If you look at it in EBuyers case, they've dispatched the goods in their timeframe with your delivery address, therefore completing their terms of "[The] Delivery will be made to the address specified in your order". I'm sure they attempted to deliver it to your address, but then the delivery company terms kick in - where it was attempted to leave with a neighbour (successfully), and therefore completed the delivery.
As it wasn't rejected by your neighbour, the delivery company has completed their terms, EBuyer have completed their transaction, and the purchase is complete. A quick search online produced this Which guide for a similar situation, and I̶ ̶r̶e̶a̶d̶ ̶t̶h̶i̶s̶ ̶a̶s̶ ̶i̶f̶ ̶t̶h̶e̶r̶e̶ ̶a̶r̶e̶ ̶n̶o̶ ̶s̶p̶e̶c̶i̶f̶i̶c̶ ̶i̶n̶s̶t̶r̶u̶c̶t̶i̶o̶n̶s̶ ̶t̶o̶ ̶p̶r̶e̶v̶e̶n̶t̶ ̶d̶e̶l̶i̶v̶e̶r̶y̶ ̶w̶i̶t̶h̶ ̶a̶ ̶n̶e̶i̶g̶h̶b̶o̶u̶r̶,̶ ̶t̶h̶e̶n̶ ̶t̶h̶e̶ ̶s̶e̶l̶l̶e̶r̶ ̶i̶s̶ ̶n̶o̶t̶ ̶r̶e̶s̶p̶o̶n̶s̶i̶b̶l̶e̶.̶ ̶I̶ ̶m̶i̶g̶h̶t̶ ̶b̶e̶ ̶w̶r̶o̶n̶g̶ ̶o̶n̶ ̶t̶h̶i̶s̶,̶ ̶b̶u̶t̶ ̶t̶h̶a̶t̶ ̶m̶y̶ ̶i̶n̶t̶e̶r̶p̶r̶e̶t̶a̶t̶i̶o̶n̶.̶
Scratch that, appears I am wrong and that it looks like it's the other way around. Even so, it is a useful article for this situation.
I preached this earlier (but after you went on holiday) that the cashback isn't a guarentee, otherwise they would have knocked it off at the point of sale. Things can go wrong, or cashback companies can go bust. Unfortunately due to the delivery to your neighbour, it sounds like you've fallen through a gap in the system :disappointed:
Just want to point out that I am no expert and what I've written here is my opinion etc etc, but please do keep us updated though and I do hope a good resolution is arranged to without going to court :smiley:
Geokinkladze
9 Jul 13#1038
I have opened a claim via paypal.. I have also offered Ebuyer the possibility of a way out of this.. which is to credit and re-invoice with a new date, thus allowing me to make a cashback claim, but as their previous response to my dilemma was "you have to return the product as unwanted within 7 days of receipt at your own cost" despite me not yet having received the product, I'm guessing I'll have to just proceed with paypal. I shall also be have to notify my neighbour that I can't accept delivery of the goods as it would invalidate my Paypal claim which is based on not having received the goods.
The term of our agreement Ebuyer violated was 6.2 "Delivery will be made to the address specified in your order". This and of course all the enotes I sent them telling them I wouldn't be able to accept delivery. For the record I ordered and paid 14th June, was notified 16th June that delivery would be 24th, and messaged them straight away. Ebuyer's system refuses amendments once you have received confirmation (usually within minutes of your order), leaving me with the only option of refusing delivery (or accepting delivery and then returning at my own cost). The cost free option was taken away when they delivered to a different address.
As a previous customer of Ebuyer I have been shocked at their unwillingness to listen to my dilemma.. my previous purchases have gone without a hitch, something for which I am now thankful. This experience will certainly affect my buying decisions in the future. On the other hand I'm glad other people have done well out of this deal.
Geokinkladze
9 Jul 13#1037
I tried.. the order was unable to be cancelled..this happens very quickly with Ebuyer. Which was why I notified them that I was refusing delivery.
joeho
9 Jul 13#1036
Similar here :smile:
Ordered from Ebuyer on 4th June
Delivered on 11th and claims submitted on 12th
Sent trade-in printer in post office on 15th (Saturday) (btw, I traded in an old cheap HP inkjet printer)
Received email that says assessment report from recycling centre and ready for our customer services to review on 8th (yesterday)
And finally received claim approval this morning
coolguy4100
9 Jul 13#1035
About a week ago. Got the email that they received the assessment report from the recycling center and today got confirmed from Dell Team
tanikk£
9 Jul 13#1034
No, they email you when assessment report is received (2-3 weeks later). You can track the delivery using the code on your PO receipt though.
terriclarkfan
9 Jul 13#1033
Do they email you when your traded-in printer is received, or do you have to log-in and check?
tanikk£
9 Jul 131#1032
Got second cashback approval today, timeline:
Ordered 10 Jun
Delivered 15 Jun
£75 cashback confirmed and shipping label received 15 Jun
£75 cashback approved 17 Jun
Old printer sent 18 Jun
Old printer received 20 Jun
Assessment report received email 08 Jul
£100 cashback approved 09 Jul
(so it is not only Fridays they process it on)
p.s. sent at least 8 y.o. Epson DX4200 which didn't print blacks
jameshalinson
9 Jul 13#1030
For those that missed out, a number of these on Ebay for £50-£100
BeerDrinker to jameshalinson
9 Jul 13#1031
So £50-£100 more expensive. Still not bad for a decent laser printer though.
jameshalinson
9 Jul 13#1029
Mine were all left at other addresses as no one was home at the time. Don't think EBuyer are involved in that, the courier did that.
arachnoid
9 Jul 13#1028
Anybody actually received either cash back into your bank account yet?
bobjohnson
9 Jul 13#1027
How long ago did you send it in?
coolguy4100
9 Jul 13#1026
Well 1st one has passed waiting on another two. Sent in an old inkjet printer, still turned on. Good bargin. :laughing:
norekaps
9 Jul 13#1025
For anyone who missed the free shredder offer, I missed it by 24hrs (ordered Sunday and offer started Monday). Gave eBuyer a call this morning and the lady confirmed that it will be sent out for me today!
Give it a try!
veedubjai
9 Jul 13#1024
All gone. Sorry, this product is currently out of stock.
hotdealseeker
9 Jul 13#1023
Regardless what the delivery do, the redemption deadline work based on the date on the invoice, the date of the invoice in the case of ebuyer is dated on despatch. The window for submitting the redemption is ticking whether you received the goods or not.
So what you should have done when you asked ebuyer to deliver earlier, was to cancel the order.
terriclarkfan
9 Jul 13#1022
18 left.....
veedubjai
9 Jul 13#1021
Maybe this will of some help to you all for future deliveries.
If you don’t wish your packages to be left with a neighbour, the Royal Mail insists you place a sticker on or near your letterbox, which can be ordered here.
You are quite correct in your deductions.. and the first I learned of the delivery date I contacted Ebuyer to ask if they could bump delivery by one day and if not, I informed them I would be unable to take delivery.
I shall try and contact Dell and see if there is anything that can be done.. thanks for the tip.
Geokinkladze
9 Jul 13#1019
Yes the very same "guidelines" which state they won't redeliver to another address. You are quite correct.. you are not being funny.
josephmccowie
9 Jul 13#1018
Teehee, I have pretty good self-restraint when it comes to people asking the same questions! :smile:
pavel888
9 Jul 13#1015
Does the trade in printer printer needs to have a toner? Thanks
josephmccowie to pavel888
9 Jul 13#1016
Nope.
It just needs to "power on"
This is taken from the Trade to Save Terms & Conditions
TesseractOrion to pavel888
9 Jul 13#1017
Nooooooooo! :confused:
Sorry. But No. No it doesn't. Might have been mentioned before. :laughing:
arsenalbates
8 Jul 13#1014
Im going to let this one slip. I have 1 that I dont really need anyway and the only reason for a second would be either to sell on or for spare toner.
Risking £175 is bad enough but no more for me :smiley:
FatherTed
8 Jul 13#1013
Well it was only removed a few hours ago, some time after the offer was extended that's all.
FatherTed
8 Jul 13#1010
Free next day delivery no longer showing in the description :disappointed:
TesseractOrion to FatherTed
8 Jul 131#1011
Feck it!
hotdealseeker to FatherTed
8 Jul 131#1012
As mentioned in the OP, the free NDD was added on Wed 26/06/2013, clearly in an attempt to invoiced sales before the offer original expiry date of 30/06.
Since the offer has extended to 31/07, this measure has been removed is understandable.
Geokinkladze
8 Jul 13#998
Wow.. well I returned from my two week hols to find the printer was delivered to a neighbours house.. Ebuyer are claiming it was signed for and delivered and as the invoice was dated 21st that's one of the cashbacks missed. I have replied to Ebuyer stating that if they agree to refund me then I will arrange to return the goods.. failing that I will not accept the goods and pursue Ebuyer through the courts.
KERMITZBITZ to Geokinkladze
8 Jul 137#999
But surely this is your fault for ordering and then going on Holiday??
steviecross to Geokinkladze
8 Jul 134#1000
So you went on holiday and they delivered your printer, I can see why you are annoyed. You are right to insist they refund you before you return printer. I would ask that they pay for your holiday for the upset they may have caused you. Just as well you only went for a two weeks, and the neighbour signed for your printer. That is terrible?
josephmccowie to Geokinkladze
8 Jul 131#1001
So it wasn't actually just delivered to a neighbour to save the courier redelivery costs? (most do this)
Your invoice was dated on Fri 21/06, most likely they will deliver the next day even it's a Sat, if not they must have deliver the following Mon 24th.
Have you tried speaking to Dell?
josephmccowie
8 Jul 13#1008
So the goods were delivered per eBuyer's guidelines but you had emailed them to say you didn't want it delivered then. And as a result you've missed out on cashback because of the date of the invoice?
I'm not being funny I'm just trying to make sense of your predicament :smiley:
tek-monkey
8 Jul 13#1007
You haven't received the goods, they are at someone else's house. Does this stand under the DSR?
tek-monkey
8 Jul 13#1006
If you NEED a shredder then buy one? Could always return this and order again, still stock available? If money is too tight though I'd leave it, as expect a week or so turnaround from ebuyer on a non-faulty return.
Geokinkladze
8 Jul 13#1005
Wow.. nice to be hung drawn and quartered by the morons who fill in the blanks themselves. Sure you weren't to know because it's 25 pages earlier on where I explained when ebuyer confirmed delivery date I replied stating I'd be on holiday and wouldn't be able to accept delivery. Also Ebuyers website specifies if they can't deliver to the address then the goods are returned to ebuyer and a refund is issued.
Of course some of you weren't to know this.. but it didn't stop you jumping to conclusions.. you know who you are :smirk:
Anyhow I will keep people posted so at least we can be aware of whether Ebuyer try to wriggle out of it.
silver999
8 Jul 13#1004
Im gutted! Really need a shredde rbut ordered yesterday (received today)
Now not sure whether to order another (wife will NOT be happy:)
or kick up a fuss with ebuyer (never dealt with them before) to try to get free shredder sent out
or offer someone on here summin :neutral_face:
KERMITZBITZ
8 Jul 13#1003
oooooooo.. what do I win????
josephmccowie
8 Jul 13#1002
Congrats on 1000th post in this thread! :smile:
arsenalbates
8 Jul 13#996
i ordered one last week with the free ricoh and got free next day and it says in the description
FatherTed to arsenalbates
8 Jul 13#997
Ah so it does. I tried contacting them about it via the website but gave up as it wasn't very easy.
terriclarkfan
8 Jul 13#994
Down to 50 left. I've ordered using "free 5 working day" delivery option, rather than wait for them to sort out the free next day delivery bug and possibly miss the remaining stock.
FatherTed to terriclarkfan
8 Jul 13#995
Is it actually a bug? I didn't think eBuyer did free next day delivery
jameshalinson
8 Jul 13#993
I would just buy one at a time, can't see any benefit of buying several in one go
josephmccowie
8 Jul 13#992
I've already seen it discussed earlier that you have to place individual orders for each one, at least to get the free shipping.
tek-monkey
8 Jul 13#991
Last time I looked the postage shot up a LOT if you ordered more than one.
cormet
8 Jul 13#990
Hi
Can any one please confirm that can you buy in one transaction morethan one to claim caskback. I mean on a single invoice.
Or do I have to order seperatly?
Thanks
tek-monkey
8 Jul 13#989
Its 40 days from when they agree to pay you IIRC, when did they agree it?
smr1
8 Jul 13#988
Has anyone actually been paid both cash backs yet?
I bought one around 7 weeks ago from the first deal with 3 year warranty for £199 but I still haven't seen any sign of the £100 cash yet.
arsenalbates
8 Jul 13#987
it has been dropping since yesterday. Doubt this deal will last the week
Rbourne
8 Jul 13#986
Huh.. .first time I've seen the 3330dn stock drop below 150.. currently standing at 70. Is it possible we're about to drain the stock completely??
bobjohnson
8 Jul 13#981
Looks like they're now bundling a shredder with the printer instead.
jameshalinson to bobjohnson
8 Jul 13#985
Tempted to get a 5th for the shredder although not had any cashback yet so will wait till later in the month
Ignorant Pom
8 Jul 13#984
Sweet. Thanks again.
bobjohnson
8 Jul 13#983
Just checked and there's a "Invoice No" on the pdf form which I downloaded (on the right, just above customer ref, account name etc) and I used that.
Ignorant Pom
8 Jul 13#982
Ok thanks. The option to upload must be at a later step cause I've not encountered it yet but did you use you 'Invoice number' for 'Reciept number'?
jaygee
8 Jul 13#980
Can be printed from your ebuyer account, link next to product name on order details page if memory serve me correct
bobjohnson
8 Jul 13#979
I beleive receipt number is what I used and it was accepted. You can get the invoice online from your ebuyer account, save it as a pdf and upload that - it will be easier.
Ignorant Pom
8 Jul 13#978
Arrived this morning but there's not separate document for invoice - where to I extract the info I need for claim forms?
I'm on 'Receipt Number' atm and I have no clue.
Nevermind, found it.
whitelightning
8 Jul 13#977
When is the Trade to Save offer valid till? I can't find any dates on the Dell site for this.
Also is there an age limit for printers that are traded in?
Bagpuss69
8 Jul 13#975
Now ordered.
Weirdly, one confirmation e-mail shows delivery on the 12th (as I choose free delivery), and the other states free next day delivery.
Not sure which to believe.
josephmccowie to Bagpuss69
8 Jul 13#976
The website is still a bit confused, the printer itself is eligible for free next-day, but the Texet add-on shredder isn't. Should get sorted when your order goes through :smiley:
Bagpuss69
7 Jul 13#969
Thanks very much for the quick response.
I did find that page, but when you click on the 3330, the destination page is gone. That's what made me think the promotion had finished.
Are there any restrictions on what you can trade in? I've got a working HP PSC5180, but it's quite old now, and I know that some of these promotions place an age limit on the kit to be recycled.
samwsmith1 to Bagpuss69
7 Jul 13#972
The link is the buy the item direct from Dell on their website, but they seem to have removed it. That's why you get a 404 error.
Zeb99 to Bagpuss69
7 Jul 13#974
Click on the 'Claim' link that's just above the 'Welcome to Dell Printer Cashback' title.
When I questioned Dell by e-mail, I got these responses:
dadazuzu
7 Jul 13#973
is it possible to sent the older printer without the cartridges in ?
Bagpuss69
7 Jul 13#971
Fantastic. Thanks for the rapid responses. Off to order one now :-)
arsenalbates
7 Jul 13#970
no there are no restrictions
I was told as long as it powers on (does not even have to print) you can trade it in.
There are also no age restrictions to this either
Bagpuss69
7 Jul 13#967
I'm very interested in this deal, but it looks like the trade in cashback has expired. Am I wrong?
When I go to the Dell link for qualifying products, the 3330DN page is no longer there.
If the cashback is still running, then great. I'll go order one right now!
Has anyone had a successful claim for the trade in this month?
Free economy delivery still available, not free next day though!
FatherTed
7 Jul 13#965
Still around £10 delivery :disappointed:
samwsmith1
7 Jul 13#964
You need to print off the packing slip, date & sign it then put it with a copy of your invoice (with the printer circled) in your parcel.
david299
7 Jul 13#963
I have completed the Trade and Save online form, and now it says "Attach proof of purchase to the claim form, with qualifying products circled. Make copies for your records." This is on the return certificate. I made the claim online and hence the return certificate produced, what exactly is the claim form then - do I need to print some sort of hard copy to include in the box?
arsenalbates
7 Jul 13#962
Looks like last 100 printers. stock going down now, not sticking at 150 like before
veedubjai
7 Jul 13#961
Free Next Day Delivery back on.
Edit: Still charging for Free NDD. Give it time to update.
arsenalbates
7 Jul 13#959
I think it still is free delivery but they haven't sorted out the bug causing it to see the shredder as another item not a free item.
They have over 450 shredders so I think this must be the last free item going with this printer before the offer ends.
dybydx to arsenalbates
7 Jul 13#960
Seems fine for me at the moment.
Ordered! :smiley:
josephmccowie
7 Jul 13#958
Now free economy delivery (probably Yodel). States up to 5 days. Hope it isn't Hermes.
FatherTed
7 Jul 13#957
Damn this was free delivery when I was going to order yesterday. I don't want a shredder!
arsenalbates
7 Jul 13#956
However the free next day delivery is not working yet. Must be as they have added another product as a freebie. When they sort this out the deal is back on !
arsenalbates
7 Jul 13#955
A free Texet CD1412 shredder has been added as the free item this time :smiley:
Its worth £40 and has a CD shredder too
Frudo101
7 Jul 13#954
New free-bee ! added now worth £39.99inc. vat 499 in stock
FREE Texet CD1412 12 Sheet Cross Cut Paper Shredder with this product
Gosh, do not know why I clicked Delete on my post while I thinking to select reply. Thank you!!! This is really helpful!!!!!!!!!!!
I put back the toner I took out earlier and then turn it on again, everything is fine, screen is now showing 01.
I think the funny number appeared before might be because the toner was taking out.
Thank you once again for the help
----------------------
Confirmed
I took out the toner once again for testing just now, then the funny number appeared again!! Might be an error code
medic1
7 Jul 13#951
has anyone gotten their cash back/ trade in money back for this deal yet? I'm wondering what the turnaround time is..
hotdealseeker
7 Jul 13#950
I think you can remove the error code on the LED by opening and closing the lid to the toner/paper path.
MR1123
7 Jul 13#949
Damn it! forgot to take out the toner and sent printer away
chattyuk
7 Jul 13#948
Are there any other qualifying retailers? I can't seem to find a list. I ask this because ebuyer deem it acceptable to charge an additional £16 for a slower delivery because I live in Northern Ireland.
MaximusRo
7 Jul 13#947
I think they got confirmations, not the money, as it takes longer than one month to get the money. Te trade in money will probably take 2 months.
hotdealseeker
7 Jul 132#946
Hi DrHotUK, I think your deal was great too, for £25 extra for the additional 2yr Business Support, I am sure not just myself appreciate to give you much credit.
Honestly, one shouldn't take the deal temperature too seriously, it's only one tool this site use in attempt to filter less appealing deals.
As one would know how Crowd Sourcing works, not that I agree on that. I don't vote as I don't think I know well enough to provide an impartial judgement.
If I could I would certainly make your deal even Hotter should that make you feel better.
DrHotUK
7 Jul 13#943
Lol.. I posted this deal about a month ago, when you also got a free Ricoh Laser printer worth £40 and 3yrs next business day warranty so was a far superior deal, and got less than 100 heat! This is COLD in comparison :-p
You can send ANY printer back, I bought an old lexar inkjet of ebay for £5, which was accepted!
Printer must be less than 20Kg not the 6kg you see on Dells website, this is misinformation.
I really dont understand how this deal works, as the only person gaining anything is the consumer. Especially with the deal I got, which meant I was well up on the deal, by a free laser printer and the extended warranty.
Most be some cover up for some arms trading or money laundering somewhere....
lugsy3 to DrHotUK
7 Jul 13#945
It changes all the time up until a few days ago you did get the free Ricoh printer too. I ordered almost at the start so missed out on that but still look to make £11.67 profit after cashback.
silver999
7 Jul 13#944
Don't know how I missed this deal... Did it not make the daily Hukd email?
alex275uk
6 Jul 13#937
This looks like an awesome deal.
Based on the posts from people it's possible to use both cashbacks together - as a number of people have reported to have successfully getting both claims approved. However,is it possible that £100 cashback will be paid after subtracting the first £75? In this case, both cashbacks can technically be used together, but one would get a max £100 instead of £175?
Zeb99 to alex275uk
6 Jul 13#940
The Ebuyer flyer that originally went out stated that the end cost could be £0.00 after the cashback and trade-in so your theory isn't correct. See:
tan159 to alex275uk
7 Jul 13#942
RUBBISH
This deal was on before at £199 and nearly everyone got their cashbacks. Even in this deal many have reported getting both their cashbacks resulting in a free £0.00 printer and some even made a profit from the cashback - MYSELF INCLUDED.
Some people just love talking out their a~~e
e_munky
7 Jul 13#941
ordered, thanks op
veedubjai
6 Jul 131#930
The last few comments have made me realised that maybe I should send some house bricks to make up the extra weight upto 20kg for my printer that only weighs a few kgs. Will that cover it?
Man, Some Mothers Do 'Ave 'Em. :laughing:
zcgby03 to veedubjai
6 Jul 13#939
I have seen houses in london made of all kinds of different coloured bricks, must've been sourced from Dell :confused:
GreenLime
6 Jul 13#938
Thanks! :smiley:
GreenLime
6 Jul 13#934
As good as the deal looks, I have no idea what or how to get it. It is written so poorly that I have no idea what to do?
FatherTed to GreenLime
6 Jul 131#936
Buy the printer, fill in a form to get £75 cashback, fill in another form + send back your old printer to get another £100 cashback.
tek-monkey
6 Jul 13#935
My printer was 11kg, the pre printed label covered it.
smr1
6 Jul 13#933
On one of the printouts or pages that is shown during the trade in process it does say 30kg is the limit for the printer you return but I don't know if this is something to do with the postage or maybe the staff at the trade in centre aren't allowed to lift over this?
I sent my Ricoh back unopened (well apart from cutting a bit of the tape sealing it to slide the paperwork in) and complete with toner as they didn't say anything about removing it back then.
I was tempted to go for a second but someone I told about this deal mentioned Dell didn't pay them for a trade in because of damage that he said must have happened in transit.
If I had my trade in money from the one I bought on 17th May I might have gone for another but I'm waiting to see if I do actually get that before I'd risk more.
Majnu
6 Jul 131#932
Fair enough. Great deal regardless :stuck_out_tongue:
sh041b95
6 Jul 13#929
So ill buy this printer, then click the two offer links, print my postage label, send it off and in a few days i get cashback? and I spent less than 5?
Zeb99 to sh041b95
6 Jul 131#931
You will not get your money back in a few days! You will eventually, though. The £75 cash back is validated within a couple of days but they state payment will be within 30 days. The trade-in will be validated once your printer has been received and inspected. You will then receive confirmation and then payment will be within 40 days.
Ignorant Pom
6 Jul 13#928
Ok, thanks a lot.
Ignorant Pom
6 Jul 13#926
How do you send the old printer to them? Do I have to arrange for a courier?
Zeb99 to Ignorant Pom
6 Jul 13#927
You will need to register the trade-in on the Trade to Save web site and once it has been approved, you will be e-mailed a postage paid label. Package up your printer, put the label on the outside and take it to your nearest Post Office. Make sure to read the instructions as you will need to include some paperwork in the box.
Believe what you want however if you bother to check with Dell, like I did on the 3rd June, you will get this response:
josephmccowie
6 Jul 13#923
So you're only allowed to send a 6kg printer but can send up to 14kg of other stuff? Makes sense...
zcgby03
6 Jul 13#922
"Dell will pay the postage for a package that weighs up to 20Kg"
Do you understand why they have written this in their terms and conditions, its to stop people from sending junk with their printers and costing Dell excess fees for the postage. The printer must still weigh upto 6kg whether you like it or not, but if you want to risk it, please do :smiley:
Zeb99
6 Jul 131#921
OK, before you get on your high horse and start calling people names, please check your facts. There is no limit to the weight of the returned printer. Dell will pay the postage for a package that weighs up to 20Kg and if you had read the previous comments, you would have known this.
Note that I have not actually done this, I was just pointing out a flaw in Dell's process. I would be very surprised if I was this first person to realise that this was a possibility.
I seriously doubt that Dell are making a loss on these. After all, they're a business and are out to make money. There must be an incentive of some sort for them to want to do this. They wouldn't do it for the love of it, would they?
FatherTed
6 Jul 131#920
Umm..the printer must weigh 20kg or less:
Zeb99
10 Jun 1314#170
My printer arrived on Saturday (surprised as I wasn't expecting a weekend delivery)!
Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.
Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.
It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?
hotdealseeker to Zeb99
10 Jun 132#173
You are within their rules for trade-in, I have to praise you for the thinking.
MaximusRo to Zeb99
10 Jun 13#182
This is what thinking outside of the box is all about!
I bet Dell didn't see this one coming.
robo989 to Zeb99
3 Jul 13#754
Has anyone actually done this sneaky move?
Seems a better idea from a cost perspective than returning the Ricoh one.
edit...actually no it doesn't duhhh
zcgby03 to Zeb99
6 Jul 13#919
Welldone *claps* The printer must weigh 6kg or less. All of you who liked this comment are foolish. Also the fact that you encouraged people to trade in a 'brand new' printer is actually shocking. The trade in deal is is a nice gesture from Dell who are accepting a loss on their own printers to hopefully make some money on their cartridges and here you are trying to ruin that generosity.
zcgby03
6 Jul 13#918
Yes, inkjet printers are accepted.
r1kkster
6 Jul 13#917
Ordered mine on Monday and the DELL and freebie laser printer both turned up on Tuesday. Filled in the online forms for both cashback and trade and approved within 30 mins. - Posted my old Epson 895 this morning and sold the freebie to a friend for £30.
Just checked eBuyer's site they have removed the freebie Ricoh printer now and not replaced it with anything else....
asharon
6 Jul 13#916
nice spot thanks
hayat55
6 Jul 13#915
Can i trade in my epson sx415
TesseractOrion
6 Jul 13#914
What are you talking about? These are LASER PRINTERS.
If you're concerned about toner prices well you could do what some other mischievous types have done: buy 2 Dell 3330s and return one (minus the toner, which isn't required for the cashback)... win win! :smile:
But how soon you'd run out of toner is another matter: they're good for 7000 pages after all...
azainah
6 Jul 13#909
How do you buy ink for this?
lucyferror to azainah
6 Jul 13#913
TONER. You get toner for this. Look for a toner on ebay.
azainah
6 Jul 13#912
But itsn't ink like killer expensive - i get brother printer ink for around 48p a cartridge!
cannibalwombat
6 Jul 13#911
And yet you responded at all, why? To demonstrate that you're an A-hole?
Mission accomplished.
TesseractOrion
6 Jul 13#910
They are automatically added (when available) to your basket IIRC. At the time I'm writing they're aren't any freebies but in the past they've included miscellaneous stationery (writing pads, pens and sundries) but the interesting one was the Ricoh printer since some *ahem* unscrupulous sorts sent these straight back in order to receive the £100 trade-in cashback...:wink:
But most obsolete printers would do for that task: I asked my local PC shop and they had just thrown away 6 perfectly serviceable printers the day before (and hadn't heard of the Dell rebate scheme so I didn't enlighten them :smirk:)...
Anyway, even without the extras a decent Dell printer effectively for free (if you can find an old one to trade-in of course) is still worthy of much hotness!
arsenalbates
6 Jul 13#896
I have ordered one printer and got the free Ricoh but want a second so I'm going to wait to see if ebuyer add any more freebies. I'm assuming the want to clear stock they have.
hayat55 to arsenalbates
6 Jul 13#898
How do you get the free ricoh printer?
azainah to arsenalbates
6 Jul 13#908
How do you get the freebies?
hayat55
6 Jul 13#907
Ordered what?
cannibalwombat
6 Jul 13#904
Can anyone confirm whether it has to be a laser printer you send in to qualify for cashback?
Read the T&Cs (suggests must be a laser) and too lazy to read through all these comments.
plap to cannibalwombat
6 Jul 134#906
Am too lazy to respond properly to your question
tomtomato
6 Jul 131#905
Trade in Terms:
Any type of printer is accepted (inkjet, laser, dot matrix etc)
Must be in full working order
Power cable must be provided with printer
No maximum weight of printer
Dell will pay postage up to 20kg, anything above this will have to be topped up by customer (miss-print on Dells website, [states 6kg])
TesseractOrion
6 Jul 132#903
I guess the Post-it Notes, Pen and Stapler I received WITH THE DELL PRINTER are a figment of my imagination *sigh* :stuck_out_tongue:
They've changed the freebies several times already, no reason to believe they won't supply something else, maybe even another printer in future...
Keithoms
6 Jul 13#899
Can't get the redemption page up, can anyone else?
arsenalbates to Keithoms
6 Jul 13#902
I can.
arsenalbates
6 Jul 13#901
I ordered it last week. Then went to get another and they ran out of Ricoh printers so I didn't order a second. Going to wait to see what they are giving free next.
Majnu
6 Jul 13#900
That's wrong. It clearly stated FREE RICOH PRINTER with the Dell deal, there was no mention of post it notes. You sure you weren't dreaming it?
hayat55
6 Jul 131#897
Im confused? Whats all this about???? Can someone explain? thanks
TesseractOrion
6 Jul 13#895
Should not have been 'expired' as offer extended to end of July. Glad to see a mod has rectified this.
FYI Some of the 'free gifts' included with the Dell were not printers; I got Post-it Notes (woot) and some cardboard boxes (double woot) :neutral_face: whilst the first purchasers got Notebooks and other stationery. The Ricoh was obviously the best 'extra' of the bunch but it doesn't mean eBuyer won't change the freebies again....
arsenalbates
6 Jul 13#893
Why is this expired ?
Majnu to arsenalbates
6 Jul 13#894
The free printer is OOS, therefore the deal will no longer work as some may not have a printer to trade in so were relying on the RICOH.
TesseractOrion
6 Jul 13#892
Bought mine June 16th, not received either cashback as of yet, not really bothered about the £75, it's the £100 that has more potential to be problematic in some way I'm guessing....
jameshalinson
6 Jul 13#891
Has anyone received the first £75 yet?
hearts
5 Jul 13#871
Hi I am just going to return the Ricoh as I have no need for another Mono Laser. Can I just return it as is without opening the box or is there any info I need from the printer, or anything I have to remove from the box? Oh and does it need wrapped, mine just arrived as is in the box.
Thanks
hotdealseeker to hearts
5 Jul 13#881
If you are planning to trade-in the free Ricoh, may I suggest you to see if you have friends or family might like to take it in exchange of their old printer, which you can trade-in instead.
There was a poor student (reportedly) in previous comment, saying he couldn't get this deal because didn't get the financial and moral support from his old man. Maybe if he happens to have an old printer in exchange to satisfy your trade-in, you can offer him this printer? His ID is josephmccowie.
Reminds me of Del Boy and his lawnmower engines. :wink:
tanikk£
5 Jul 13#886
Anyone got acknowledgement form trade-to-save today ?
No e-mail here yet, expected to get it today (sent old printer on the 18th, was delivered two days later).
arkrank
5 Jul 13#885
Cracking deal. Gumtree is handy for getting printers folk want rid of in the freebies section. Do a search. They also go for a couple of pounds at the car boot sales, if despo for one to trade in.
hearts
5 Jul 13#883
RE the comments above. I'm quite happy to swap it for an old working one if someone in Edinburgh wants it.
Thanks for the info those above.
lhwjud to hearts
5 Jul 13#884
Hi I am interested - will PM you.
veedubjai
5 Jul 13#882
Help the pauper...:laughing:
Rbourne
5 Jul 132#880
This is how I added a network printer:
1) download dell 3330dn standard drivers (if you don't have a CD ROM drive like myself...) - linkage
2) Install drivers and wait for the popup prompt with "install printer" options
3) Add a network printer
4) If it's listed, great, select it and jump to step 7. Otherwise select not listed and follow these steps:
5) Add printer using TCP/IP
6) Enter the IP or hostname of the printer. You can find this by going to the printer menu, select print Report, and select the networking option. The IP and hostname will be listed on the printout.
7) select the correct drivers from the list, or select Have Disk and point it to the driver installation folder.
if you've used the hostname then great, job done. Otherwise if you've used the IP address you need to set it as a static IP, otherwise you'll have to follow these steps each time. To do this:
1) Find an IP address that's not in use
2) Navigate to your printer's web page: http:// [the IP of the printer from the printed report]
3) configure TCP/IP
4) Set Static IP
5) enter the IP address identified in step 1.
6) Windows control panel -> printers -> right click the printer -> Printer Properties (careful with this, there are three similar options)
7) Ports tab
8 ) configure Port
9) Change the IP address to the one from step 1
This should make your printer remain on the same IP address and will always be accessible on the network :smiley:
HTH, feel free to ask if any steps are not clear, otherwise there should be guides online if you search for them :smiley:
dawkins11
5 Jul 13#879
I'm not sure about assigning an IP, not sure how I'd go about doing that. I'm using windows vista but have a Windows 7 laptop in the house too so I'll see if it works on that one. Thanks for your help!
jasgrat
5 Jul 13#878
bought this.. traded in etc.. actually made money from it after vat handed back from HMRC!
added a tray for 20 quid which totally made my day.. was looking at spending £450 on all of this before this excellent post.
Hi, I've just phoned Dell customer services and they said this printer isn't wireless. I've currently installed the correct drivers as mentioned in this thread, connected it to my router via an ethernet cable and it still doesn't print out documents without connecting it via USB. Is there any way to actually get wireless printing from it?? Thanks!
Majnu to dawkins11
5 Jul 13#877
It should work wireless. Has your router assigned it an IP? My router is all at default so I have no idea what you need to switch on, but after installing the Drivers on a Win 7 laptop, it ran through the wizzard and printed the test page successfully.
tek-monkey
5 Jul 13#876
The printer isn't wireless, it is wired. If you've connected it to your router with an ethernet cable then I'm guessing you need to reinstall the drivers as it thinks its on USB? Not plugged mine in yet so dunno.
Majnu
5 Jul 13#875
what's a mint 15 os?
@hearts - Someone here said that the Toner needs to be removed. Maybe because of the cost to Dell if they recycle cartridges and toner themselves. Recycling printers comes under the Waste Electrical and Electronic Equipment Regulations which doesn't cover toners. But it's best to check that it powers on anyway as a few have had faulty printers delivered.
jobibear
5 Jul 13#873
can. someone give me some advice about installing this using mint 15 os? I can find diver on dell site but how do you. run it? Newbie advice. Thanks in advance.
chunk1985
5 Jul 13#872
hearts ... you may aswell take the toner out and either give it to someone on here (theres a thread for it somewhere) or you can prob get about a tenner for it on Ebay
jobibear
5 Jul 13#870
can. someone give me some advice about installing this using mint 15 os? I can find diver on dell site but how do you. run it? Newbie advice. Thanks in advance.
chunk1985
5 Jul 132#868
What kind of watch have you got ?
chunk1985
5 Jul 13#865
Does anyone know what time the emails go out on fridays ?
Use the barcode, it should be on your receipt. Mine started with PBCW if that helps.
MR1123
5 Jul 13#862
what barcode do i use from the prepaid label to track the item?
or what are people using to track it?
tek-monkey
5 Jul 13#861
Yeah, mine was weighed too.
brookheather
5 Jul 13#860
Both mine were weighed on the large scales.
BeerDrinker
5 Jul 13#857
Has anyone traded in a printer over 20kg?
Just looked up the weight for the one I have and it's 26kg. Wondering what the charges might be like.
MR1123 to BeerDrinker
5 Jul 13#859
they did not check the weight for my one, they just asked. maybe because its a prepaid label, but this could be different for others.
danboi63
5 Jul 13#858
Update on my cashbacks, both 2.92 from quidco in my bank
Both £75's confirmed not yet paid
One trade to save confirmed not yet paid
One trade to save received only.
To be fair to dell they have been great, had a few problems to start but then customer service picked up and was great!
Enjoy your printers people :smiley:
bobjohnson
5 Jul 13#856
Just needs to turn on and have the power cable with it.
If you have a look through the thread people have traded in 10+ year old printers with success, so i'd say there's no real age restrictions. The trade and save applies to a few other range of products (incl desktops) so i'd guess that there may be age restrictions for other things and that's why the clause is there.
josephmccowie
5 Jul 13#855
I've got an HP Deskjet with a snapped stabiliser bar (the printhead just kinda flails around inside) that I was going to send in, others seem to have been fine sending in 'broken' printers, with printers the consensus has been that it must turn on, it doesn't have to print. Remember, you're taking the ink out anyway.
As for an age restriction, if you're old enough to have a bank account and debit card, then it'll be fine.
After all...
cormet
5 Jul 13#854
Hi
Can any one confirm, That trade in need to be fully functional?
Is there any age restrictions apply. see following note.
*Some traded in equipment is subject to conditions, including that it should be functional and undamaged (normal wear and tear is acceptable) with original power cables. Age restrictions apply to IT equipment traded in. Cash reward is payable as cash back further to submission of a claim in accordance with the promotion terms. Cash reward amount is determined per Qualifying Product model, as set out herein and subject to the promotion terms. This promotion and specifically the processing of traded in equipment and reward payment is managed by Opia. Please see terms and conditions for more information.
northerngeek
4 Jul 13#853
when can i expect to hear anything once they received my trade-in printer?
i am currently tracking it at parcelforce the pre-paid label is for for PF 48 hour delivery.
samwsmith1
4 Jul 13#852
I think either number will do, I've submitted mine with the service tag and they've gone through fine.
Rbourne
4 Jul 13#851
you can also find the serial number of the printer by printing out either the Statistic Report or the Asset Report (through the printer menu) - but as above I entered the CN- number and that went through fine & without delay
northerngeek
4 Jul 13#849
@hearts i used the service tag. i noticed that the CN number on the box and printer do not match so if you do use the CN number use the one on the back of the printer.
hearts to northerngeek
4 Jul 13#850
Thanks m8 as I hadn't opened the box I done as you suggested and used the Service Tag.
Borat
4 Jul 131#848
Thanks
medic1
4 Jul 13#838
Thanks! also, how do you submit the invoice online? Do you just attach the email?
tanikk£ to medic1
4 Jul 13#847
what email, ebuyer does not send invoices by email, you have to log on online to get it
Borat
4 Jul 13#843
I received one of the labels straight away but the other one hasn't come through yet. Has anyone had to wait for their shipping label? Thanks
robo989 to Borat
4 Jul 131#846
I had to wait about 24 hours for the first one or two. I submitted 6 more or so the next day and they came in an hour or two.,..the last three I submitted then came this morning, along with an email thanking me for using the scheme and saying that I had now used the promotion 10 times and that I may use it again in 3 months time.
hearts
4 Jul 13#844
Hi could someone tell me which serial number is used for the claim. I read earleier one on the box can be used but not sure which of the numbers it is.
Thanks
robo989 to hearts
4 Jul 13#845
Use the one starting "CN-......" on the printer rear itself.
I have had all 10 of mine validated and approved for cashback that way.
samwsmith1
4 Jul 13#842
Mine have both been approved and I have a shipping label for the trade to save. However, the cashback part wouldn't let me upload a PDF, so I had to convert them into JPEGs in Photoshop.
Rbourne
4 Jul 13#841
Also very surprised with the speed that TCB completed the cashback - invoiced on the 1st and payable 3 days later...
tek-monkey
4 Jul 13#840
I did the same, printed it to a PDF called and attached that.
Rbourne
4 Jul 13#839
The cashback pages both have an upload function. I recommend printing the invoice to PDF (Chrome browser has that function built in I believe) and then upload. Otherwise you can print screen and save, I believe both uploaders accepted images as well.
medic1
4 Jul 13#835
where do you find the receipt number? Is it in the email print out or does it come with the printer?
tek-monkey to medic1
4 Jul 13#837
I used the invoice number, its online. Click on the order, then click invoice on the line where it lists the printer.
tek-monkey
4 Jul 13#836
Just realised my cashback claims were in my junk folder, doh! Turns out todays three were all authorised within 4 hours.
northerngeek
4 Jul 13#834
Quick update on my one order too. Cash back has been appoved - very quickly, less than 12 hours :-)
just got back from the PO after dropping off my boxed trade-in printer in the Dell box. sweating like a pig even though i only had to carry it 30 metres. weighed more than i thought it would..14.5kg! glad i'm not paying the postage :smile:
anybody had a problem printing from the Ricoh? as in not printed from all windows applications?..i wonder if its because its a GDI printer. it prints PDFs which i think are like images, but not from MS Word. maybe it didnt print before because i didnt have the paper-out tray opened?
arsenalbates
4 Jul 13#833
I have just posted my epson sx200 printer using the shipping label. Hope they are happy with it :smiley:
Rbourne
4 Jul 13#832
Quick update on my one order: Straight cashback confirmed, printer trade-to-save in progress, waiting on the postage label. My old epson stylus is being sacrificed which means I got two new printers for free (assuming everything goes through smoothly).
Still think it's too good to be true...
tek-monkey
4 Jul 13#831
Yodel were here at half 9, guy used a pallet truck to deliver them and all look fine. Probably helps it came to a large business address rather than a house?
user777
4 Jul 13#827
My saga with Yodel continues:
Am sitting at home, up from 8am.
Checked status of delivery: Parcel out for delivery Chessington service centre 4th Jul 2013 08:24
Then checked again: Delivery attempted, call card left Chessington service centre 4th Jul 2013 11:16
WHAT A LIE!
Was at home at that time and anyway no call card has been left.
Called them and they say they cannot guarantee (what a strange word in their mouth) to deliver it again (a what?) today.
Thanks Yodel! Guess you reimburse me for my time...
TacticalTimbo to user777
4 Jul 13#830
You're not alone, Yodel stood me up yesterday, now got to repeat this farce on Friday...!
terriclarkfan
4 Jul 13#828
^ I'll always pay the extra £1 for Parcel Force pre-noon (ie. NOT YODEL!) in future.
user777 to terriclarkfan
4 Jul 13#829
exactly will do;
however it is not clear from ebuyer website that pre-noon delivery is handled by different courier
I'd paid that quid really if I knew
James_Polarbear
4 Jul 13#826
Thanks for your help!
terriclarkfan
4 Jul 13#824
Ebuyer are going to let me know on Monday whether they're going to restock the free Ricohs.
hotdealseeker to terriclarkfan
4 Jul 13#825
Great, I think the chances are that they will to boost the sell, or else reduce the price.
James_Polarbear
4 Jul 13#822
Anyone who bought a few Dell printers and got the free Ricoh printers tried removing the toner cartridges before trading them into Dell for the £100 cashback? I've tried one of them out and they seem to be a pretty good printer, but replacement cartridges seem expensive. Is this a good way of getting some free, or are the cartridges likely to go a bit funny left unpackaged?
I didn't hear when the returned printer arrived (but you can track it using the information on your receipt). 2 weeks later on the Friday morning heard that it had been assessed and later that day that the £100 payment had been approved.
bobjohnson
4 Jul 13#820
Is that not your fault for trading in a fully working printer before testing if the ricoh was fully working (despite reports here of damage to them)?
I've only ordered one but am in no way "disgusted" at the people who ordered more - they're hardly scum for taking up a offer in which dell them self allow 10 trade ins.
999pez
3 Jul 13#759
How long is it generally taking for people to receive confirmation that their traded in printer has been received?
I took my old printer to the post office on 22 June (although I was told it wouldn't actually go until Monday 24 June) but haven't heard anything yet.
brookheather to 999pez
3 Jul 13#760
It will probably be next Friday - they send out the notifications on Fridays and it can take a couple of weeks before they look at it.
smr1 to 999pez
4 Jul 13#819
A day under 4 weeks for me. Then another who knows how long before you get the money - hopefully not much longer than another 3 or 4 weeks on top of that - just under 2 weeks now.
I certainly wouldn't like to have £1750 tied up that long because if i'd put it on a cc I'd have had to pay interest.
northerngeek
4 Jul 13#818
think i will stock up on some of that HP paper. ive ran out and the last supply i had was HP but 80gsm.
just finished submitting both my claim forms and its 1am in the morning! hopefully i will get my packing labels in my inbox 2moro.
robo989
4 Jul 13#817
Ridiculous.
Frudo101
4 Jul 13#816
Might even break the printer ?
I think an explanation is due. ? 3330 supports 60-160 gsm i know its general purpose, average (may be low) quality, for no fancy photo printing but its uncoated and colorlok suitable for laser. It is ethically ok to go lower on gsm as long as you dont print glossy covers or photos. Couple of plane tickets , some word docs.or receipts it is OK.
But might break the printer ? come on !
70gsm uses and costs 15% more than 60gsm;
80gsm uses and costs 12% more than 70gsm;
100gsm uses and costs 20% more than 80gsm
A low quality photocopier paper is usually around 80gsm; a good quality letterhead around 120gsm; a fast food menu around 130gsm, a postcard around 300gsm; and a business card around 350gsm.
MaximusRo
3 Jul 13#815
Don't ever buy paper less then 80gsm. Might even break the printer.
tan159
3 Jul 13#814
Why on earth are peoples moaning about no usb cable. YOUR GETTING THE PRINTER FOR FREEEEEEE. If it wasn't for both cashbacks no one would even bother. Last time I bought a printer that did have a usb cable was .... never and I bought my furst printer 18 years ago.
Secondly why is anyone connect via usb anyway? This is a network printer and all you need is a network rj45 patch cable (which you will be more likely to have than a printer usb cable) plugged into your router which you almist certainly hsve if you have briadband. This way you can print wirelessly as well. The added benefits of network connection is that all computers in the house that are connected to the router (your internet) have a connection to the printer too.
The biggest benefit of neteork connection is that the patch cable can be up to 100m long meaning the printer doesn't have to sit near the computet or router. In fact my printer is in a room at the other side of the house to the computer tucked away and out of site keeping my computer desk area clean and clutter free.
northerngeek
3 Jul 13#811
i thought this was a little strange. a plastic thing sticking out where the paper comes out. see picture below - near the right hand edge. is this meant to be there?
robo989 to northerngeek
3 Jul 13#812
Yes
Zeb99 to northerngeek
3 Jul 13#813
As Robo989 said - yes.
I believe that this is so that the printer will stop printing if the output hopper is too full. Well, that's what it's been used for on other printers I've owned.
northerngeek
3 Jul 13#810
has anyone been able to print single labels using the manual feed? i never have a need to print a full sheet of address labels.. my old laser printer could do it but i'm unable to on this Dell. i read in the user guide only insert full sheets..well thats what my old laser said but i was able to fool it. lol. when i tried to feed in a single label it didn't feed in a straight line and paper jammed every time. paper needs to be fed into the printer centered..the paper guides moved inwards together until they clasp the paper.
northerngeek
3 Jul 13#809
i have a problem getting it to accept paper from the manual feed at the front of the printer. When i printed from MS Word, i click on properties on the print dialog box, changed paper tray to "manual paper" then clicked ok then ok. BUT the printer is getting paper from the tray not the manual feed! if i set the paper source to "manual" on the printer's menu then it does get paper from the manual feed. anyone else had this problem?
ArrgHunter
3 Jul 13#808
luckily found usb cable of my over 6 years old DELL printer. using without any problem.
hearts
3 Jul 13#807
So what USB cable is required for this printer and where can it be had.?
Thanks
Printers dont include cables so retailers can sell them as accesories for $20 as thats where they make their profit as apposed to peanuts on the actual printer itself.
MaximusRo
3 Jul 13#804
Most printers on the market are sold without an USB cable, apparently it's too expensive for them to include them!
Anyone remembers the Dell 1250c colour printer? They had the cable mentioned on the box!
Tesco had to refund customers... between £5 and £10. In my case, they kept skipping the refund, so called 3 times, and in the end they refunded the whole amount I paid for the printer.
arsenalbates
3 Jul 13#803
Printers do not come with USB cables now. Strange I know. They must cost hardly anything to the company so why they don't supply them now is crazy.
ArrgHunter
3 Jul 13#802
does these printers come without USB cable? couldn't find any in both..
But then how can I connect my pc with the printer?
I installed the cd on the pc and power up the printer already. Is there anything else I have to do to use the printer? Sorry for asking so many questions
tek-monkey
3 Jul 13#796
Well, technically at no cost you've swapped your 725 for a 3330DN :wink:
TacticalTimbo to tek-monkey
3 Jul 13#798
I Suppose that's one way of looking at it!
pola2011
3 Jul 13#795
Sorry if it has already been clarified before, with dell 3330DN, how many cables expected to come with it? I have only got one power cable from the box. Is it right? Thank you
TacticalTimbo to pola2011
3 Jul 131#797
That's right, the USB overlord won't allow USB cables to be packed with printers...!
TacticalTimbo
3 Jul 13#794
I liked the Ricoh because it was a multifunction laser; something I'd not seen much of before... tbh, I thought it was a rather neat product, if only it'd worked right.
Also, the DELL 725, although not a flash beast by a long shot, was band new and never used... I even left the ink cart in there for good measure! So, I'll actually be down two printers!
tek-monkey
3 Jul 13#793
So you'd still get the dell for free, even if you binned the ricoh? TBH if I'd only ordered one I'd have done just that, as I do need one myself. Rather that than send back the dell too, and possibly miss out completely.
TacticalTimbo
3 Jul 131#792
I've already returned a DELL 725; you lazy troll!
TacticalTimbo
3 Jul 13#791
I found the power switch just fine. The issue is that seemed to have a really hard time accepting paper feed; kept throwing up an 'e1' error message!? Reaseating the brand new paper 4-5 times, finally it took it, made a nasty struggling sound though! Reseat the paper again perfect;y, and again 'e1'; refuses to print!
Also I'm not sour, or jealous... I just have my view of what constitutes greed and excess; if you don't hold that view, well, you're probably greedy too! Yes I'm frustrated I'm in this situation, especially as eBuyer's dreadful, and RUDE, customer services is partly to blame (I warned them this situation was going to arise, they did nothing, and simply said 'process' dictates that they cannot hold stock)! On top of this Yodel did not collect my return as agreed today...! But do not confuse the two, my frustration, and disgust of greed, are not the same thing... it may comfort greedy ones to see it that way, but it's misplace comfort...
chunk1985
3 Jul 13#789
snooze you lose . I bought ten :smiley:
robo989 to chunk1985
3 Jul 13#790
Aye aye, funny thing is that it's still a super hot deal even without the free printer.
Get down the car boot sale and find yourself a printer you lazy layabout TacticalTimbo
BeerDrinker
3 Jul 137#788
TacticalTimbo
3 Jul 13#783
I only order the one, my Ricoh was faulty, and now thanks to others greedily ordering in multiples, there is no replacement... Well for scum that order 10+, I just hope cashback pays, else that £1750 you gotta find!
Majnu to TacticalTimbo
3 Jul 13#784
how was it faulty?
it's probably not obvious but the power button is on the side above the power lead, not the green and red button on top of the printer.
MR1123 to TacticalTimbo
3 Jul 133#786
i got my 3 orders, all working fine thank you very much.
"rubs in face"
robo989 to TacticalTimbo
3 Jul 13#787
Nonsense.
The trade and save program terms state it allows up to 10 to be traded in so Dell clearly don't have a problem.
Enjoy the grapes.
I'll enjoy a few bottles of grape containing chamagne with the profits from my 10.
Considering the content of your post, you're username is a little inappropriate too :stuck_out_tongue:
tek-monkey
3 Jul 133#785
Bit harsh, the offer has been running for 5 weeks so if you'd ordered earlier you wouldn't have had a problem. Calling people scum for ordering multiples just makes you look bitter.
Of course, I say this as someone who has ordered 6. Be interesting to see how many arrive intact! Got 2 last, the rest are due tomorrow.
ifa
3 Jul 13#782
Admin nightmare, glad i only ordered a few (lets not be greedy)
tanikk£
3 Jul 131#781
Just wait till they get these Ricohs back from trade-to-save.
terriclarkfan
3 Jul 13#780
Can't upload a jpg file to the cashback claim site ATM. Just me?
veedubjai
3 Jul 13#779
Not yet as there's now 3 more left. Ebuyer drip feeding them or other folks here decided to cancel?
Edit: None left now but watch out from time to time.
samwsmith1
3 Jul 13#778
Must have been one of the last to get the free ricoh's!
Edit: just got confirmation that my order has been processed :smiley:.
tek-monkey
3 Jul 13#775
Yup, no free printers anymore. Other deals still on, so a trip to the car boot needed for the trade ins I guess.
veedubjai to tek-monkey
3 Jul 13#777
Try freecycle.org in your area for free printers but make sure they will turn on with power cable.
veedubjai
3 Jul 13#776
All gone now, Ricoh's. Yet Ebuyer has more than 150+ Dell's.
veedubjai
3 Jul 13#772
Just noticed that there is 22 in stock left for Ricoh so you better get in quick if you want it free. Who knows what Ebuyer give out free after this?
tek-monkey to veedubjai
3 Jul 13#774
Only 6 now! Guessing this deal is over soon?
northerngeek
3 Jul 13#773
got the Richo printer working now. i tried installing the driver with the CD that comes with it and that works! D'oh but why doesn't the latest driver off the Ricoh website work?? scanner scans too.
josephmccowie
3 Jul 13#771
I think I'm going to get one from eBay, there's plenty of bargains going over there, people who are buying this and selling it - any money is a profit!
Would recommend anyone else who can't afford the initial £175 outlay to give it a look too :smiley:
robo989
3 Jul 13#770
Just so everyone knows you really can trade in 10 items for each promotion...
"There is a maximum of one piece of old IT equipment trade in in respect of each potential reward for a Qualifying Product purchased and there is a maximum of 10 claims per customer or household (based on postal address) during any 3 month period, excluding business tablets which have a maximum of 50 claims per customer."
That's for "Trade and Save"...
For the £75 there is no limit and that is approved instantly more or less anyway...I've submitted 6 so far and all approved.
robo989
3 Jul 131#769
....On printer number 6 of 10 filling in the damn forms...takes it's toll....phew.
MaximusRo
3 Jul 13#761
There's one thing I don't understand, this printer has free next day delivery.
If I add any other product to the order, I still have to pay for delivery.
Is that normal? It doesn't make a lot of sense.
tek-monkey to MaximusRo
3 Jul 13#766
If you add 2 printers you have to pay as well, need to make seperate orders.
veedubjai to MaximusRo
3 Jul 13#768
Well it's normal to Ebuyer otherwise this courier service would cost the company quite a fair bit & eat into their profit margins. Most likely to do with the parcel weight limits per cost of 1x NDD service otherwise why not just order 10x Dell's/Ricoh's for the price of one NDD service.
I've tried it & it doesn't work even if you just order a extra item. Don't bother, just place 10x separate orders.
Worth paying extra £1 for delivery by RM before 12pm than Ebuyer's standard Yodel service though.
northerngeek
3 Jul 13#741
mine is out for delivery today according to tracking at yodel.
i read in an earlier post that some people got the Ricoh printer damgaged (i think it may have glass in it..scanner?). if this is same for me and the the boxed Ricoh looks to be damaged do i refuse delivery or is it best to go through the returns process (RMA?) at ebuyer? both printers would have to be returned according to an earlier post i read.
hopefully there won't be any damage!
user777 to northerngeek
3 Jul 13#757
How can you refuse delivery? From my experience they do not knock on your door neither ring your bell, they just dump it in front of your door (for any passer-by to nick it) and off they go.
Maybe I'm the "lucky" one but that's my experience.
My delivery is for tomorrow - will be at home the whole day and will see if they have changed their procedures.
My only regret is that I had no idea about Parcel Force delivering if before-noon option is chosen - would pay that quid to avoid Yodel delivery. Hopefully everything will turn all right.
veedubjai to northerngeek
3 Jul 13#767
That was me. It's the glass for the scanner that was smashed to bits. Both Dell (working) & Ricoh (glass damage) on the same order had to be returned & now have been collected today by Yodel. Tah Dah!
Had a quick look in the van & saw some packages with damage & I mean serious damage to the outer boxes like example a flatscreen TV like it was been kicked in. God knows if anything in that box was damaged. Good luck to whoever ordered a flatscreen TV.
Better to check the Ricoh for glass damage as it's most likely to be damaged by careless Yodel while the delivery driver is there waiting for you to sign just like my 3rd order that I bought yesterday which was fine.
Now just waiting for Ebuyer to decide what they intend to do with my Dell (working) & Ricoh (glass damage). Logic tells me you return faulty/damage goods for replacement but not working goods but that's Ebuyer's stupid policy. Will report back with an update.
If you do get glass damage then better to refuse delivery if you happen to meet the delivery driver & get a refund & reorder if funds & stock are available as turnaround will be much quicker based on my experience with Ebuyer.
northerngeek
3 Jul 13#765
i downloaded the latest driver for the Ricoh. the choices are:
RICOH Aficio SP 100 DDST
NRG SP 100 DDST
SP 100 DDST
tried them all without success.
Rbourne
3 Jul 13#764
@user777 it's a signed for delivery so it's not going to be a dump and run scenario - at the same time I have no idea what would happen if you do refuse to sign it - I imagine it'll eventually get returned to sender, but I'd be scared to think how long it may be stuck in the system for...
northerngeek
3 Jul 13#763
i plug in the Ricoh and the printer wizard comes up. i enable search online. comes up with "The hardware was not installed because the wizard cannot find the necessary software." WTF?
999pez
3 Jul 13#762
Cheers brookheather.
northerngeek
3 Jul 13#758
i have a problem installing the driver for the Ricoh on my windows xp system. i followed the instructions and ran the printer wizard. there was a dialog box where i had to select the manufacturer and model. i selected "Ricoh - RICOH Aficio SP 100 DDST" and got this error "printer driver was not installed. Operation could not be completed.". there was an earlier post where someone had the same problem i think.. the dialog box had two other printeres listed but i cant remember the names.
any help appreciated. thanks!
bluefish2303
3 Jul 13#756
Yes I rang up to check on this detail and they said to use the service tag after first telling me to look for S/N on the back of the printer near the power plug. Confusingly there was a serial number on the label on the outside of the box which does not appear anywhere on the printer. I would say that you cannot go wrong with service tag as that uniquely identifies the device for warranty purposes and it is also printed on the outside of the box.
thekanester
3 Jul 13#755
Thanks for the info. I had assumed that there would be a wait before they issued the packing slip, but I didn't want to wait 3 days to find the procedure had actually paused, because if I had to wait a further 3 days after that then it would be starting to get close to the deadline.
What I did is email them and as if it was normal for this to happen and they said they'd look into it. Within an hour, everything had been proceed, by-passing the 3-day wait. You can say what you like about Dell, but they have incredible and attentive support staff. I'm very impressed with the service I've had so far.
BeerDrinker
3 Jul 13#753
Put an order in with ebuyer on Monday and it looked like it didn't go through. Order instantly went to "Cancelled" in ebuyer account but funds have left paypal.
Ebuyer CS say they haven't received funds so I've had to open a paypal dispute :disappointed:
tek-monkey
3 Jul 13#752
Is there any way to track the cashback claims? Not heard anything, even a confirmation that I'd submitted it. I can see my trade in is still sitting at print label, but there doesn't appear to be anything to say they've received it.
robo989
3 Jul 132#749
Nice footstool ^
Borat to robo989
3 Jul 13#751
Lol!!
bobjohnson
3 Jul 13#748
Really surprised at that - submitted my claim for cashback this morning and just had a email to confirm it's been approved :smiley:
robo989 to bobjohnson
3 Jul 13#750
You're confusing the cashback claim with the trade and save.
Approved just means they've confirmed your details are correct. Not that your cash is on the way.
bobjohnson
3 Jul 134#747
This is it
thekanester
3 Jul 13#744
Having made my application to Trade To Save, the status appears to say it is paused and the message "The operation was paused, a processing of data is not available!" appears above the transaction. Anyone else getting this?
I also have access to the "Return Certificate" page to print out, but I haven't been sent through the pre-paid packing slip. Could someone who has gone through the process shed a little light on how long this should take and if the 'paused' status is normal, please?
robo989 to thekanester
3 Jul 13#746
Mine says the same, wouldn't worry give it a couple of days, likely this is just the 3 day wait mentioned.
bobjohnson
3 Jul 13#734
Anyone know what the extra charges are past 20kg? I have a HP Color LaserJet CM1312MFP that I want to send back but it's 22kg
brookheather to bobjohnson
3 Jul 13#735
Have you removed the toner to reduce weight?
Borat to bobjohnson
3 Jul 13#745
22kg printer!! Thats one mother of a printer
Chris-C
3 Jul 13#743
They probably want to trash them so that they clear the world of competitions printers meaning you have to buy dell toner.
northerngeek
3 Jul 13#742
what do they do with printers that are traded in? if they don't want the toners?
chunk1985
3 Jul 13#740
Majnu - It has been confirmed via telephone to some users and im sure via email aswell. They dont want people sending toners and ink carts still installed as they will be thrown about by couriers (probably) so they the ink could spill everywhere.
Majnu
3 Jul 13#739
who keeps mentioning that toners and cartridges need to be removed for the trade and save offer?
I can't see it in my email, so where are you getting this from plz? As I'm posting mine of today.
Buckar00
3 Jul 13#738
I received my printer today, applied for cashback, then trade-in, I got an email about the trade in saying can take up to three days to confirm, then they'll email me the pre paid postage for the old one, is this the same for everyone?
northerngeek
3 Jul 13#725
has any1 tried the scanner on the free Ricoh printer? as well as a new printer i could do with a better scanner!
terriclarkfan to northerngeek
3 Jul 13#732
I'll be keeping one of the Ricohs as a scanner/photocopier, but doubt I'll ever use it as a dedicated printer.
tan159 to northerngeek
3 Jul 13#737
The ricoh freebie only works in windiws. Not good if you have linux or mac
bobjohnson
3 Jul 13#736
Yep, 24.7kg with it, lol its a huge thing
terriclarkfan
3 Jul 13#733
Just had the delivery of my second Dell + Ricoh. I paid an extra pound for the pre-noon delivery option, and it was delivered by Parcel Force rather than Yodel. Might be worth that extra quid to avoid Yodel damage.
manka
3 Jul 13#728
Hi - sorry if this has already been asked, but where is the link to claim cashback, it is still down when i click through the link on ebuyer
It's not on that link you click it just goes to the printer details but they don't sell it anymore, their resellers do, so don't worry.
The link for cashback is above where it says "Claim" grey writing next to "How it works" hers the link https://dellguarantees.com/en/gb/promotions/printer-cashback/claim/
Opening post
complete Dell Trade to Save trade-in online within 21days of despatch and send any working printer with power lead, no ink/toner cartridge required, less 100.00
using Quidco 2% cashback excl VAT, less 2.92
using PayPal 5% cashback, less 8.75 (for those who has this offer from PayPal) -this expired on 30/06/2013.
potentially -0.01 after redemptions, -2.93 after QuidCo.
further cashback if your PayPal is linked to a cashback creditcard.
personal note: Thank you for the overwhelming support and especially to those actively replying to other enquiries, without you all this is impossible, as this post is approaching 4-digi-degree heat! I would also like to say, although one might be able to profiteer from this deal (by selling on the excess to the rest of the nation unknown to HUKD), I much prefer we could help anyone you know, friends, extended family to upgrade their old printers (or give them a new printer if they don't have one). How good it feels helping someone a new printer and know the old printer is environmentally friendly processed and being paid a little from Dell and ebuyer. I have setup a FS/FT post for people wanting to give away the Ricoh toners leftover after their trade-in. Thanks for your kind attention.
http://www.hotukdeals.com/misc/ft-post-for-toner-leftovers-after-trade-dell-3330dn-deal-1598008
Promotion Dates: 15th May 2013 to 30th June 2013
- brookheather
edit:
the free delivery offered by ebuyer usually despatches a week after payment received, since the redemption requires the invoice which dated on despatch, please allow order lead-time running up to the promotion expiry date of 30/06/2013.
edit 18/06/2013 1848:
Now free Ricoh Aficio SP100SU Multifunction Mono Laser Printer. -OOS since 03/07/2013 1600.
edit 26/06/2013:
Now free Next Day delivery, so your invoice day will be in time for the offer expiry of 30/06/2013! -this was reportedly removed since 07/07/2013.
Promotion dates extended: 15th May 2013 to 31st July 2013
- brookheather
edit 01/07/2013:
There has been a small amount of ex-displays (separate link below) for around 145 incl VAT, price varies, also eligible for the 75 + 100 redemptions, but without the free Ricoh printer, so if you don't need it and/or have an old printer to trade-in it's cheaper and a slight profit!
http://www.ebuyer.com/517988-exdisplay-dell-3330dn-mono-duplex-network-laser-printer-ebr1-210-29941
Description: Box Damaged - Item is in excellent condition, but external packaging is damaged.
-courtesy of stevie197.
edit 03/07/2013:
The free Ricoh printer was reportedly OOS since around 4pm today.
edit 08/07/2013:
Now with a free shredder instead of the printer
- bobjohnson
Top comments
Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.
Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.
It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?
[email protected]
[email protected]
Opia Limited are the third-party who run promotion on behalf of Samsung. Promotion being run in Currys, PC World etc.
Opia 0843 307 3778 01344 741094 Bracknell - ask for transfer to Gateshead
Opia Limited 0843 308 3776 0191 300 0742
Dataserv deal with Dells reward and recycle scheme.
Dataserv 0843 308 3774 01784 462104
Latest comments (1773)
Microsoft Windows 10 Compatibility with Dell Printers
Dell Open Print Driver
This print driver package is ready to install from the installer and also in a driver package to install by OS "Add a device" method for you to print to supported Dell printers for computers running the following Microsoft Windows Operating Systems: XP (32/64-bit), Vista (32/64-bit), 7 (32/64-bit), 8 (32/64-bit), 8.1 (32/64-bit), 10 (32/64-bit), 2003 (64-bit), Server 2003, 2008 (32/64-bit), 2008 R2, Server 2012 and Server 2012 R2.
Version: Version A15, A15
Category: Imaging Solutions and Services
Release date: 22 Nov 2016
Last Updated: 30 Nov 2016
https://downloads.dell.com/FOLDER04045906M/1/Software_OPD_Dell_A15_Win.zip
If that doesn't work then alternative is;
Installing Older Windows Printer Drivers in Windows 10
Quick question - if I am not going to use the printer every day is it better I switch it offor should this be kept on all the time? thanks in advance.
Quick question - if I am not going to use the printer every day is it better I switch it off or should this be kept on all the time? thanks in advance.
Yodel couriered them overnight for about £8 each. And they arrived undamaged, which was a bonus.
If you haven't contacted them I would certainly recommend it to speed up your payment, hope that helps someone
Sent an email to that and I had a phone call today saying there was a technical error and I will get a call back when the money is paid for both cash back and trade to save either today or tomorrow. Here's hoping hey?
Keep emailing, they will sort eventually.
1) You assume things and you reserve for some reason the right to talk for others, saying that we "undoubtedly" expected delays. First of all, you cannot assume anything about what others think. Secondly, no, I did not expect delays, and do not understand why I should. Dell knows exactly how many printers they sold to eBuyer, and knew exactly what would mean logistically. They do this cashback schemes all the time. Also, you seem to forget they extended this offer for another month! That only happens when they do not meet the expected sales.
Thirdly, who are you to decide in the name of everyone they should just wait? And you did not mention how long? Do we have to get your approval on what is reasonable delay? Cause we all waited, and only got nervous after a delay that more than doubled the initial contractual term.
And I hope you still know some people are still not paid yet, I think you forgot this because you personally got paid.
2) I only got paid after writing to dell UK CEO. It could be a coincidence, but I highly doubt it. Also, payments starting pouring in when Facebook page was flooded with complaints.
3) They have no financial benefit from the delay?? Are you for real? Any money kept in someone's account produces financial gains, interests, investments etc.
4) They "obviously" did not make any money from this offer??? Again with the assumptions. I think otherwise. Check again the cost of toners v printers these days. Many people just buy new printers.
However, what has changed that "fair game" attitude to - a damn shambles and deserve to be sued is...
1. Printers not accepted as received until 3-4 weeks after they really were recevied (confirmed by many people and proof of posting/tracking saying as such) This had the effect of giving Dell/OPIA an extra 3-4 weeks on top of the claimed amount of time to process claims in their terms.
2. Extended delays, we're not talking a week or two, we're talking 4 weeks+ sometimes 6-7 weeks on top of the stated maximum time a claim should take (that's before even taking point 1. into account. Generally cashback claims aren't known for their swift resolution, but 40 days is hardly a difficult term to adhere to.
3. I doubt the excuse of the uptake of the offer. The 3330DN printer is a discontinued model and all stock needed to be shifted, it goes without saying that most people who order one would be taking up the generous offer.
4. The offer was made at their discretion.
5. The offer was listed in an eBuyer flyer, Dell would have been aware of this. They should have paid Opia more money to handle it/Paid for a further company to handle cashback in timely manner.
6. Terms have been broken unquestionably with very little, if any communication to the customers involved. Opia, although in fairness to them in that they answer calls, have not been forthcoming with solid information, timeframes of expected payment, explanation of why payments have been delayed (until recently).
7. No outright apology has been made over this, except for a very vague email everyone received a week or so ago.
8. Opia stopped answering emails approximately 3-4 weeks ago from most people, due to the number of complaints one can only guess.
....So yeah....I don't think this whole thing paints the "compensation culture" brush on any of us, simply we saw a good deal and decided to cash in, as anyone would and should.
"compensation culture" has negative connotations, in fact you should be directing your attention at the people who offered the scheme...Dell/Opia.
Pretty sure 90%+ of people have received all money owing, most people who ordered in early July and later are just getting theirs finished now. Others received their tradetosave money a week or two ago.
The £75 were all paid out a good few weeks ago...I believe.
Actually we knew the offer was too good to be true, but it was too good to be true from a reputable company, with no clauses? It wasn't using code stacking or other peoples vouchers. It was advertised as £0.
So our expectation was to get the money back. Had we not resorted to Facebook, would many of us still would be down £175?
Who here thinks that Facebook and other social media had value in the speeded up payout?
Either way, they took the mick, several people went short a lot of money for an extended period and they are in the wrong. A half decent company would have compensated without asking. Sadly Dell are no longer half decent and still more worried about going bust. I simply asked did anyone get compensated as I am going to ask today?
So you're telling me that the term "compensation culture" relates solely to potholes? In reality the term isn't defined anywhere and thus each person will have their own definition of the term hence why I said "In my opinion" - so calling me a fool and telling me I don't know what the meaning of compensation culture is a little hypocritical at the least, especially to then go on and say it relates exclusively to potholes :confused:
There's a difference between having an apologist attitude and being understanding - if the company didn't pay at all then i'd be rightly annoyed, but realistically I knew a lot of people would take up this offer, so I predicted it would take longer than they said to pay.
When you reply in all legal terms stating things such as "breach of contractual terms resulting in non payment", and "left disadvantaged as a result of not being paid" as "hutokdeals" did, then it does give an impression that you are on some kind of high horse and expect to be given compensation for something that was entirely predictable.
Problems do happen and the first route shouldn't automatically be expecting compensation, however it seems you think it is - hence the term "compensation culture" being used.
But never mind, I hope you guys get the compensation you feel you deserve, along with 2 (or more) free printers, for them having a huge backlog as they have consistently replied stating. I'm sure it won't ruin the chances of them doing a offer like this again.
This is a clear breach of contract.
I don't think anyone here took up this offer expecting cashback not to be paid within the very generous in Dell's faour time of 40 days from validation, which may I add in reality was actually approximately 3-4 weeks after they really received the printers for Trade-To-Save.
This is not a case of finding a deliberate mistake somewhere and exploiting it, or in the compensation culture...finding a pothole and jumping inside.
You might think you're righteous, but with an apologist attitude like yours - you'll go nowhere.
You undoubtedly knew the huge uptake this offer would have, yes they can be blamed for delaying payment, but this attitude of "where there's a blame there's a claim" is what i'm talking about as compensation culture. They obviously haven't made any money from this offer, so why try and get more money from them?
Also, the main point here is it hasn't resulted in non payment, just delayed payment. Can you not see how a offer like this could cause cashflow problems, and the "money pot" reserved for these offers to be emptied rapidly?
It's bad customer service but expecting any compensation along with 2 free printers is taking the biscuit
A lot of effort, but I now have a free printer (slight profit after quidco) and spare toner cartridge which should keep me going for a few years.
Glad I can stop reading this thread now!
Do not know their **** from their elbow. Just terrible customer service skills
Money in my account today. Finally the ordeal ends!
Now I can stop the paranoid checking of my bank account and this thread :smiley:
When you say this, do you mean the printer is connected to the LAN, because mine is USB?
Device URI: [ip address?]
System | Administration | Printers
Add | Network Printer
Select Device: AppSocket/HP JetDirect, enter IP address and click 'Forward'.
Choose Driver: Generic (recommended)
Choose Driver: PCL 6/PCL XL (recommended) | Generic PCL 6/PCL XLPrinter Foomatic/pxlcolor [en] (recommended)
Describe Printer: Set name and description, click 'Apply'
Print test page.
Definitely a question of drivers I'd say but Dell aren't exactly known for their Linux compatibility, although they do now provide decent driver packages for most printers, which is more than can be said for some manufacturers.
I'm going to look around and see if I can find any kind of fix.
In the meantime, out of interest did you try here?
Shame on Dell.
2 (of 3) £100 from Opia showing in my bank account.
No mention of my lost printer though, been over 3 weeks since they responded :disappointed:
The £75 cashbacks were the biggest pain because it should have been 28 days after initial claim. The £100 cashback was supposed to be 40 working days after they approve it - and at the moment, it's not too far away from that point. Fair play to them.
Dear Valued Dell Customer,
Thank you for your recent interest in Dell's Trade to Save offers. We have been reviewing your claims and are happy to confirm that we are processing your claim/s.
We apologise for the delay in settlement and appreciate your patience and understanding. This has been due to the popularity of the promotion and the volume of settlements being processed as a result.
We are currently processing payments to customers and will issue customers with settlements in the very near future.
If you have any questions or wish to discuss this matter in further detail please contact [email protected]
Dear
Claim reference:
First, I would like to apologise for the delay with your payment.
I can hereby confirm that your payment has been processed on the 25th of September 2013 and should be with you shortly.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Julia
I e-mailed him on the 11th, had an e-mail response on the 12th, a phone call on the 13th, 2 x £75 on the 13th and 3 x £100 on the 17th, completing all of the payments.
I did suggest that they should compensate everyone who has (or will be) paid late for the breach of their terms and conditions however I never got a response to that question for some reason!
Anyway, I would suggest emailing the CEO, I posted the email a few times on this thread, I did this and got a phone call (yes, they called me) to let me know all my 6 x £100 will be in my account next day.
Darren,
I'm following up with the same, waiting for the request to be processed as we are working on refunding the backlogs in a series. You will receive an email confirmation, as soon as the same has been processed. Kindly bear with us, we are doing the best to ensure your refunds are processed asap.
-Ravi
iv'e unsubscribed to this thread as receving emails every hour was getting very ANNOYING!
20 Sep 13 OPIA LIMITED BGC 100.00
(approved 9 Jul)
Original claim processed July 8th btw
I always get through them on first try.
It is really annoying.
I'll keep you up to date, but I believe it's going to be the "in order" rather than "loudest".
Hopefully you all will get yours money back. I've got 1 printer and i'm happy I got my money back.
I would say you should definitely ring them and send an email or post on their facebook etc. It might actually help all of us.
Also Pitlab1: Log into the Dell tradetodave, top left is a link to "My Transactions" -> Go to option 1 and it should give the serial number.
I had emailed [email protected] on Thursday.
What it often is, is a sign that all may not be well. So when great deals like this come up and you think I'll have 10 of them, have a think about credit risk as well. Regardless, I hope Dell sort out their business plan, jump on the mobile computing bandwagon and set some new benchmarks. Just like the did with the first sub £300 laptop of which I still have mine. They took on the big boys and did so well they became one. Now they need to think again. Oh and pay me my £100.
Claim Reference:
I can confirm that the above claims have now been processed from our side. Please allow a few extra days for it to reach your bank and be showing on your bank statement.
Thank you for your patience and my apologies for the delay.
Kind Regards,
Julia
Dell Promotional Support
I got this reply this morning. I emailed them last Thursday about two £100 claims that were processed on 8th and 9th July.
@Pola2011: Probably won't speed up the payment making, but if you're looking for an update then a polite email can't hurt IMO.
Hopefully everyone else will receive their payments very soon.
Bit odd giving them away for free and paying so much for an old printer but it was their choice.
Numbers from the companies always look good. I bet Enron looked the best.
You would have stopped paying as well? Wow... what about those little things called terms and conditions that form a contract between the parties...
A little mistake??? We are talking about almost 60 days delays here. We are talking about a simple cashback scheme that has been going on for years, that it is still going on. They must have had a procedure by now. They knew exactly how many were sold to eBuyer, in fact, it was Dell who decided who extend the promotion! What are you on about, they didn't anticipate, and so on? Stop fabricating stories on their behalf. There is no way it was any surprise to them the number of claims. They needed those printers gone, surely they would have never sold them anyway.
Its last quarter profits were down 80Percent. It makes Nokia look good. I bet you had shares in Landsbanki in 2008. I seem to remember they printed some big numbers about a couple of months before it was all over.
http://www.dell.com/learn/us/en/uscorp1/secure/2012-08-15-dell-fy14-q2-earnings
Maybe they're trying to string things out, until at some point they can attempt a legal maneuver!? Maybe it was a cash grab scheme from the start? I mean they haven't closed the 'Trade to Save' program, or the cashback offer; it would seem that if they'd been overwhelmed they'd have closed up shop, but no it goes on!?
There is no chance of a pricing error between them and eBuyer, as they have business relations and they could easily rectify any errors. So the lady either lied either had no idea what she was talking about but instead of saying "Sorry, I do not know, as we are not Dell, but only a company hired by Dell, and we only deal with the cashback promo, and we have no connection with the trade in promo"...
My 2 x £75 went into my account on Friday but no sign of the 3 x £100 yet!
It appears that Dell want to keep the people that contact them happy but presumably this means that the payments for those that don't will take even longer!
I enquired as to why they were doing a printer for zero-cost... She told me that it was due to a pricing error that lasted only two days! I informed her that the Ebuyer offer had lasted a lot longer than that! Now whether it was a pricing error between Dell and Ebuyer and Ebuyer bought as many units as they could I'm sure that we will never know!
Here is the UK CEO email:
Dell UK
Ms Claire Vyvyan General Manager
Email [email protected]
13/09/2013 OPIA LIMITED 75.00
OPIA LIMITED 75.00
OPIA LIMITED 75.00
Still waiting on 1 * £75 and 5 * £100 :disappointed:
just wanting for the £100.00 now
was quite surprised to receive a phone call and checked my statement this morning to see a £75 credit. my claim was validated back in early july, followed by the trade in confirmation around mid august.
good luck guys
Good start to the day!
Let's hope the £100's get done with no hassle.
Can someone please clarify one point - is Opia handling the £75 on behalf of Dell AND/OR the £100 trade in? Is the £100 tradeToSave being adminstered by another company, or is it all being done by Opia?
It is Dell who promised the money, on their website for their products.
It is Dell image in stake.
PLEASE PEEPS, DO YOUR BIT, CONTACT THEM, DON'T WAIT FOR OTHERS TO DO IT FOR YOU.
13 Sep CR OPIA LIMITED 75.00
13 Sep CR OPIA LIMITED 75.00
13 Sep CR OPIA LIMITED 75.00
I never really understood why computers had to take days to process payments and also why they get weekends off, too! Isn't every day a working day for the computers?
It takes 3 working days, they submit their payment file to their bank on day one, on day two it's processed and on the third day it debits their account and is deposited into yours. (I think)
http://www.bacs.co.uk/Bacs/Businesses/BacsDirectCredit/PayingBy/Pages/PayingBy.aspx
http://consumerist.com/2007/11/11/email-addresses-for-19-dell-executives/
Not sure how many work but Michael's obviously does!
I also got a request to send their executive office my phone number so that they could call me to discuss. Will hopefully get a call back tomorrow! I'll attempt to ask them why on earth they were doing this offer!
I would encourage people to keep posting on their facebook page and call for the £100 trade-in money.
Hopefully they will also magically process all payments in one day!
Phoned the 0843 308 3774 number and they have rekeyed the sortcode and promised payment in "less than 10 days".
so looks like they processed all the payments on Sept 10th (not received it yet but then that can take some time --> at the place where I work authorized payments have to get processed by Accounts Payable dept. and that takes a few days).
Hopefully we all get our £75 cashback per printer but then the £100 Trade-To-Save cash is overdue too, has anyone received their £100 cashback?
e-mail from [email protected]:
"Dear. XX XXXXXXX,
Claim reference: XXXX
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind regards
Marijke
Dell Promotional Support"
01914775187
They told me they send the money yesterday. Can't see it in my account yet though.
thanks
S&P not the only ones who see cash flow problems here!
If you had one, when was your £100 claim approved ? Mine on 09/07/2013.
I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Sara
Dear
Claim reference: 3602 3958 4400
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Sara
Dell Promotional Support
"Claim reference: 3869
First, I would like to apologise for the delay with your payment.
I am now happy to confirm that your payment has been processed on the 10th of September 2013 and should reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind Regards,
Julia
Dell Promotional Support"
I don't know if this relates to £100 or £175 though.
[email protected] - £75 cash back
[email protected] - £100 trade in
not happy!
Dell UK Facebook page
I think the negative publicity will get them to sort this out
I called them yesterday so that must be why
I'm still waiting for the trade to save though
"I am happy to confirm that your payment for claim XXXX now has been processed and will reach your account in the next days.
Thank you very much for your patience and once again, please accept our apologies for the inconvenience caused.
Kind regards
Marijke
Dell Promotional Support"
And you called them numerous times before getting your money.
It's not like you just waited patiently and the money just turned up. And not last week.
Seems to me you are misinforming people for some reason.
adilkhokhar93: You didn't miss much, and thanks for the update.
I got all my £100's last week. I can appreciate this is geting abit beyond a joke now my guess , as others have said is that this has probablly blown Dells whole cashback budget for the year.[/quote]
Brillliant I'm glad someones getting paid.. thats good news
I got all my £100's last week. I can appreciate this is geting abit beyond a joke now my guess , as others have said is that this has probablly blown Dells whole cashback budget for the year.
also £75 cashback was on Dell own website so they could have taken it down anytime and say: that's it from now on no cashback
I was directed there from the Dell TradeToSave number as tradeToSave company don't deal with any finances.
I then posted - i'm not sure why my post was deleted? i still haven't been paid, whats going on? - that also got deleted and it wont let me post anything else so they must have blocked me
https://www.facebook.com/DellUK
They are replying to people on there and hopefully this should focus their efforts on getting this resolved
https://www.gov.uk/make-money-claim-online
Of course Twitter would help, and it is the first step EVERYONE can do NOW, as opposed to a distant court claim.
150 court summons arriving on the same day!
If it doesn't I'll give first direct a ring and ask their opinion on it.
I will try a mention and see how I get on.
Edit: Tweeted now, mentioning DellUK & Ebuyer, will post back if I get a reply.
Also, this is the main web page for Opia
http://opia-sp.com/uk/en/
Trade to Save
Cashback
If you've received confirmation that you've qualified for both then it's Opia. Although Dell are ultimately responsible.
Name & Registered Office:
OPIA LIMITED
15 LONDON STREET
CHERTSEY
SURREY
UNITED KINGDOM
KT16 8AP
Their accounts appear up to date.
Doesn't reflect very well on Dell & Ebuyer, would've thought they'd expedite a solution just for PR reasons...
Iv sent 6 emails too Dell and 1 too opia, none have had a response. If they had kept me updated id be happy to wait, but iv lost faith in this offer.
I paid on an Amex card that has payment protection for up to 90 days so will be calling them tomorrow
Also if you log into your Dell TradeToSave page and go through My Transactions -> My Completed Transactions, you should be able to see the asset number you entered on the original claim.
https://www.gov.uk/make-money-claim-online
I think they probably weren't too happy about the take-up on this promotion and are trying to get out of paying.
Anyone got an answer from Dell on this matter?
https://ssl.bbc.co.uk/programmes/b006mg74/contact
I think what is happening currently is to shake off as many people as possible. Long delays and hassle for customers constantly having to contact them. These tactics have been widely used before like mobile phone cashback schemes. They are basically trying to shake off as many people as possible and get them to give up pursuing cashback. Many will give up because they will get irritated and angry and at some point they will just want to forget about this.
Whoever came up with this cashback scheme is a complete idiot. I personally don't hold ebuyer responsible. It is not their cashback scheme. They would have paid good money for these Dell printers and their margin may be only 20-30% on top top of the trade price before VAT and the cost of delivery. Expecting ebuyer to give you free money is not realistic. This scheme is Dell's responsibility. However Dell are huge and ultimately I don't see how they can get out of this but clearly they are trying very hard to do so.
[email protected]
[email protected]
Opia Limited are the third-party who run promotion on behalf of Samsung. Promotion being run in Currys, PC World etc.
Opia 0843 307 3778 01344 741094 Bracknell - ask for transfer to Gateshead
Opia Limited 0843 308 3776 0191 300 0742
Dataserv deal with Dells reward and recycle scheme.
Dataserv 0843 308 3774 01784 462104
The £75 came through very quickly, within a couple of weeks iirc but the £100 trade in was overdue. I emailed them mentioning it was past the due date after verification, which took 3 or 4 weeks alone, and was told I'd get it soon. It did take another two or three weeks iirc.
I'd never buy from Ebuyer again and Dell, although they are polite and fairly helpful over the phone are poor when it comes to actually doing something like replacing or repairing items.
Ebuyer denied there was supposed to be a 3 year warranty when mine showed the warranty had started 18 months previously but Dell did reset my start date after a bit of hassle. Ebuyer also denied my printer could have been used or sold previously when I commented on it being scratched/marked and the warranty already being 18 months or so old.
Has ANYONE been paid anything over the last fortnight tho as alot of people have been promised payment thro either phoning or emailing but so far no results. There was one fella on here that was threatening court action. He's gone all quiet now so I suppose he WAS only beating his chest.
This is enticement. Without that enticement, I suspect that not many people would have bought this printer. I for one wouldn't have bought it had I have known that it was going to cost me more than an old, unused printer.
I'm glad I paid with a credit card, I made a point of doing so; if it does land butter side down, there's no way I'm getting burned!
As an aside, I phoned their pay-per-moan line, and got the standard backlog spiel; I mean really, how long does it take to wire a payment!? The woman was polite thought, that counts for something.
They may be still paying out but I have no proof of that as the money that I am owed isn't in my bank account, two of which are now 32 days overdue. All other payments of mine are now overdue.
They took a week to respond to my e-mail with the following:
"Unfortunately we are experiencing delays regarding your payments. Please be assured that this is being dealt with and that your payments will be processed as quickly as it is possible."
Anyone who is out of pocket because of Dell's inability to pay on time can complain to them at the following address:
Dell Promotional Support Complaints Department
PO Box 487
Gateshead
NE8 9BQ
They are still paying people, it's just that your number hasn't come up yet. It's frustrating but they've apologised and apologised, what more can they do other than apologise and take feedback on board for their next staff meeting?
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm
As a extreme example (because that's the way I work) - if I purchased a £100 fridge and got 1% quidco cashback that was declined after the Distant Selling rule, I doubt I'd be able to use Section 75 to get the fridge money back....
Or am I reading it wrong?
But still, I knew cashback was not guaranteed (otherwise they'd have taken it off the price!) - Give them time.
When there's a sudden stop in people posting email responses from Dell or Printercashback then I'll be worried.
Chances of them not paying out are minimal but the delay is annoying
https://tradetosave.trade-in-platform.com/_Content/en-US/QualifyingProducts.html
We'll be paid, and I imagine it is pretty high up in the to-do list of the cashback department, but who knows when! :smiley:
What happens right now is totally unacceptable. They are saying we cannot tell you when you are getting paid and please don't ask us again. Really?
"Thank you for your patience.
As promised we are coming back to you regarding the Dell Printer Cashback promotion.
Unfortunately, at the moment we have not been given an update on when your payment will be processed. We do realise that you are waiting for an answer but please be assured that we are dealing with it and we are trying to get the payment with you as quickly as we can.
We understand the inconvenience and again, we do apologise for this delay.
As soon as we have an answer on when your payment will be made, we will contact you again."
You however are accusing everybody of blocking the payments by sending inquiries which is ridiculous.
Thanks[/quote]
0843 308 3774
Its the same people dealing with both so they can sort all your claims out in one call.
And you still don't see why people are moaning, but you called them to moan... hmm...
We are all waiting for the money for our VALIDATED claims, as in verified by them and confirmed we followed the T&C correctly.
Or is it that the emails were only sent AFTER they delayed the payment?
I guess that one eluded your implacable reasoning.
Still absolutely no evidence of them going bust? What evidence did you see when other companies went bust?
In this case, we have JUST the incapacity to pay their creditors.
What are the numbers for I) dell guarantees £75 cashback and 2) dell trade and save £100 cashback?
Thanks
btw, thanks for the advice, I called and emailed today, I await their response.
Although I think Dymo were handling that themselves, whereas Dell have passed this to an outside company that specialises in this sector - so I would expect them to be able to cope.
Still, glad I only bought one, makes my warning to the guy who bought 10 look very relevant now; wonder if he's still so blasé about his £1750...?
I remember the only thing I could have possibly got wrong is something with my bank details - where Dell asked for the "Bank name" I was supposed to put "LLoyds TSB" right and not my account name as in my name? Think I entered my local branch corresponding to my sort code. I thought it was unusual how they didn't ask for an account name, just bank name, sort code, account number?
Does this all look fine?
Hopefully It is not the same as Zavvi where if they get swamped with calls they switch off the phone line to an automated response.
Cheers
Nice to prove some people really are sad enough to make up stuff , but heyho
I think it's important that, as a result of the "Opia going bust" rumours, people are reminded that Opia are not Dell, even if they "go bust", Dell still have an obligation to pay you.
Dell are probably inundated with "chase emails" which take longer to replay to, it's a knock on effect...
First one has been 62 days now
As for the PR stunt, it sure was, I will avoid Dell products from now one, a mediocre quality printer and total disregard for the customer, breaching their own terms and conditions and not caring.
Slight delays? There are huge delays now. I sort of came to terms with the fact that there is a strong possibility I lost about £800. I sold a few of them for about £70 each though.
But I reiterate: There is, and has never been, any risk of Dell refusing to pay you the cashback providing you stuck to the Terms & Conditions.
Dell is a huge company. They're making a lot of money. This was a great PR stunt to help them get back in touch with the casual consumer. The last thing they want is for Opia to make a dog's dinner out of it, so they'll be doing everything they can to get everyone's money to them.
It looks like they ran the samsung cashback promo last year and people had similar problems but got paid at the end, could be just a badly ran campaign
Hopefully this will all be sorted though in time. Such an utterly stupid offer from Dell hardly surprising they were completely swamped with claims. I don't know what they expected to achieve. I can't imagine I will ever need to replace the toner on mine. The supplied toner will probably last me 5 years plus.
Also one printer doesn't work, says no paper in tray 1. I've swapped trays with another printer I know works fine and still the same, so can only assume its a proper fault. Anyone else had similar? Just fired off an enote to ebuyer, will see what happens.
the £100 payments.My £75 ones have been paid.
Good news which hopefully will be replicated for everyone else.
Claiming that they are overhelmed is just a low standard excuse - I could understand if the timeframe was 3-5 days but not 30 (+5).
Don't promise if you can't deliver. Simple.
They could have said 60 or 90 days and we would have accepted it.
There's absolutely no risk of not getting your money if your claim is acknowledged by Dell.
As to those posting about dell "going bust", true the consumer desktop market has dried up but they're still having success with other products and enterprise solutions.
Agreed :smiley:
Thats my take on it anyway
Dear Mr. X,
We are very sorry that you have not received your payment yet.
Please accept our sincere apologies regarding this matter.
There is evidentially an issue and we have to investigate with our accounts department the cause.
As soon as we have an answer we will let you know.
I apologise for the inconvenience.
Kind regards,
Dell Promotional Support Team
Dell Logo blue small2
Sorry.
It's been so long I forgot how much they owe me...
Really disappointed in Dell.
Still waiting on the 100 squid to show their squirmy testicles, I mean tentacles around here, over 40 days now...
Also the £75 cashback expired at end of July
So keep an eye in the Ebuyer site.
I bought 5, 4 will just be for the toners.
ifa probably bought them for ebay as many did, I was tempted but its the shipping hassle put me off and cant see you making much on there.Although still tempted to get another if this deal comes round again. :wink:
'Due to the popularity of this promotion, at the moment we are facing a slight delay in processing claims. Please bear with us while we are contacting our accounts department about your last three payments to make sure this will be processed shortly'
Thank you for your email. Firstly, we are very sorry that you have not received your payment yet.
Due to the popularity of this promotion, at the moment we are facing a slight delay in processing claims. Please bear with us while we are contacting our accounts department again about your payment to make sure this will be processed shortly.
Please do not hesitate to contact us should you require more information.
[email protected]
Knew i would set you off again, naughty me.
Apologies I am being childish, not like me at all.
Seriously I paid for the goods 10 days before going on holiday, notified Ebuyer as soon as they gave me the delivery date that I wouldn't be there and attempted to cancel.. this was a full 8 days before the ETA. Ebuyer refused to cancel or amend the delivery date or delivery address. They then delivered the goods to a complete stranger because, as it turned out, my neighbour wasn't in that day either and when the proof of delivery turned up it was a made up name and signature!
I personally believe in this day and age 10 days is enough time to deliver goods in stock and to be fair my business with Ebuyer has proved that in the past, 5-7 days has been the norm. I've never had goods take so long from them before.
But I am thankful for the help, and as always I try my best to give as good as I get.
https://tradetosave.trade-in-platform.com/_Content/en-US/QualifyingProducts.html
Cheers.
On another note, its great that so many are so helpful on this forum especially to that fella that ordered the printer and left on holiday before giving it a chance to deliver. It was clearly an error on his/her part but people were still trying to help
And you never know, as a by product of my replying to comments directed at me, some people might pick up a few tips as to how to fight for their own rights as a consumer instead of swallowing the corporate line that companies give them such as "it's not our fault we took 10 days to deliver and then gave your goods to a stranger".
Fell good about yourself for being a c...
no sign of £100 yet (approved 09/07)
Each to their own I guess :smirk:
I'm sure I'd still be waiting if I hadn't prompted them. I didn't receive this printer for free either it was £200 so after £175 cash back it cost £25.
It had some marks on it and the warranty had started well over a year ago. Ebuyer denied it could have been used and that they sold it to me with a 3 year warranty.
On the contrary, we were allured into buying them with promises of certain terms and conditions: 30 day cashback,
They even extended the offer to try to sell them all.
Almost like we did them a favour.
I don't think it's fair saying "hey you got free printers". We got some overpriced RRP printers (see other duplex network printer deals on HUKD for about £65 and with decently priced toners) with overpriced toners, with low quality packaging (all of them brake), and low quality build, especially in the paper handling, that they could not sell ever, especially not for the RRP.
We also credited them with a lot of money for about 2 months.
We are entitled to send them an email. If you don't like it, that's your choice.
It will also help others to know what to do.
And all in all it will surely help more than your posts, how many of them, at least 3 until now, moaning about people moaning.
Now those comments surely did not help anyone. In fact, I do wonder how they help you... and why take the time to post over and over again the same thing.
I bet you will post again to reply to me... and so on... I would invite everyone who disagrees with your moaning to reply to you and see if you are going to take the time to reply them as well... an interesting social experiement.
Clearly this is a hotdeals forum but also people have been asked to report back on the progress of their deal.. the fact that they have taken the time to do so is, for me, something to be grateful of. In time, if Dell do another cashback deal this thread will make a nice reference as to what people can expect.
Actually all 7 are way over the 30 day term.
As for the £100 claims, none of mine have been paid, although I am sure some of them are way over the 40 days term.
Really annoying having to chase them. Lot of wasted time.
I think I ordered around the 12/06 for the £75 but I got that a couple of weeks ago but seems others are still waiting because of backlog.
To people that are now starting to receive their rebates, can you add in what the original order date was if you can?
Mine was mid-June (16th I think), not received any monies tho had the confirmations yonks ago...
£75, confirmed on 27th June. Still waiting for the other 2 after a nudge to Dell.
Just waiting the 2x£100, both trade-ins received and validated at £100 each (18th July & 31st July)
Edit: Just checked this morning and the £100 has gone in. All payments done £11.68 profit and free printer, thanks op :smiley:
http://www.ebuyer.com/517988-exdisplay-dell-3330dn-mono-duplex-network-laser-printer-ebr1-210-29941
Dell just confirmed that I will get all my payments this week (some will be 2 weeks overdue)
status: TRANSACTION COMPLETED
begin date: 4-July-2013
FINAL PAYMENT CONFIRMATION
view valuation document
Date: 7/18/2013
shows Bank name correctly but IBAN and SWIFT is blank.
i'm sure i entered my bank sort code and account number though. i clicked on "personal details" and its showing the correct bank details.
when i click on option 1 (invoice documents) its showing an incorrect invoice date..showing 8/6/2013 but should be 2/7/13 im sure i didnt enter 8/6/2013.
so 40 days from 7/18/2013 is when i hopefully get my £100 trade-in.
Edit: check your "Enter your personal details" option (number 4) and you can see if your bank details are entered correctly.
1) One person in the conversation has little knowledge of the workings of the small claims court.
2) That same person states an opinion on the state of mind of another person.
3) And the fact that no action could be taken as "proof" that he/she was right.
In other words you didn't say this wouldn't go to court, what you said was that I was just beating my chest, or spouting hot air. You then use the "proof" that it didn't go to court to confirm you were right. Of course the only way we would know if it was just hot air is if Paypal had turned down my appeal and then I was left with the option to either a) Walk away b) Take it to court. You stated that I would do the former.
I guess from the moment you got it into your head that I was being unreasonable ordering goods 10 days before going on holiday you had already made your mind up about me.
Anyway fast forward to now, my first printer has been confirmed for £75 and £100, the 2nd (sent a week later) is at £75 confirmation.
I just wanted to confirm something that is bothering me.
Whenever I receive emails from dell the email says “Dear Mr.” no name. Checking my £100 certificate it states my bank name but no other details.
I just wanted to check that other people are in the same boat because either the site and emails are randomly missing out bits of information or they have lost it. I’m just anxious that come payday they will say I didn’t supply the information properly
You're both on the same side, someone has suggested a good way of nudging Dell into paying the cashback, why would you have a go at them?
For what it's worth, I had my £75 cashback validated on 5th July and I'm still waiting payment. My printer arrived on 15th July (according to parcelfarce) and I'm still waiting for them to confirm receipt (which apparently can take 28 days). I don't think I'll bother chasing anything until those 28 days are up.
I rest my case M'lud
As to it playing on my mind all this time, believe me if you wish or not.. I've had far more important things on my mind.. I guess I just have the capacity to remember lots of stuff... even the **** bits.
So just to recap (call it free legal advice if you wish)..
1) no solicitor needed
2) no writ needed
3) it should be your last resort after exhausting all other channels
4) you can do it all online these days.
Great stuff :smiley:
I think they are really thick to let the £75 go over the 30 days advertised. They approved them 1 month ago, doesn't matter how big the response was, there was enough time to process them. Also, the response was to be expected, they did know exactly how many printers were in stock at eBuyer at that time.
I'm still waiting for the £100 and I emailed them over a week ago because my 30 days plus 5 for processing after verification had passed.
I received the you will be paid within 7 to 10 days at the latest email back, but, as I say it looks like this may have been optimistic.
I'm starting to worry about Dell as I have another ongoing issue; I bought an item from outlet but it wasn't working on arrival so it went back for repair. It came back with the wrong part fitted so was booked for a nbd on site repair. The part wasn't immediately available so after a wait it came but was damaged. The telephone staff are very polite and apologetic but that doesn't actually help to get it fixed.
Hope this helps
Just got my last one confirmed.
have to say my contact with dell cashback and trade in has been excellent with phone calls made to me and very quick email responses. i'd say we'd have nothing to worry about.
Even at £100 these were good value for a 7k toner and duplex printer. I'm actually using mine in an office environment and have 2 running and a third as a spare should a problem arise with one of the others or I need a toner replacement. Managed to get the extra paper tray for one at £20. A big thank you for the OP in bringing this to our attention and to Dell in running the promotion. It's allowed us to update the office printers at minimal cost, a new shredder and my daughter has a multifunction laser with a spare toner to take back to Uni. Good value even at £300 :smile:
Got this reply
'I have double-checked with my colleagues dealing with that promotion, your payment has been made a priority to our accounts department. You will receive your payment within the next 7-10 working days at the latest. '
Absolutely nothing from Dell - if I log into the website it says they are still awaiting receipt of my printer.
Does this mean that Parcel Farce have lost it? Somewhat annoyingly I cannot find the receipt the post office gave me. This is only going to end up with me spending £100 on a printer isn't it..
'Dear Mr. ,
We have received your assessment report from our recycling centre and it is now ready for our customer services to review. This could take up to 7 days within which customer services will notify you if your claim has been successful or offer a revaluation according to the processing centre report.'
However, that was about a week after I'd sent the printers off, so it's probably taking a little while right now!! The best bet would be as tek-monkey says - to track it on the Parcelforce website if you're concerned!
Hope this helps!
Thanks
I am trying to fill in the online £100 trade-in form and getting confused:
CASH BACK CALCULATION
These **** are required fields
Old equipment Dell 3330dn Laser Printer
Model LEXMARK Z11
But on the Next screen I get:
PRODUCT YOU PURCHASED MODEL Quantity Cash Back
LEXMARK Z11 Dell 3330dn Laser Printer 1 100.00 GBP
Am I doing something wrong? I want to trade-in a Lexmark...
Thanks.
Print an image on an inkjet and in the printer properties set it to monochrome only,
it'll use small dots as well instead of greys from the colour ink cartridge.
Supply Information
Black Cartridge
Install Date 2013-07-05
Toner Level Ok
Sides on Cart 173
Return Program Yes
Coverage History
Printer Lifetime 5
Installed Carts
Capacity
7K Pages 1
I'm guessing as toner gets low the OK will change to something else to reflect it. I wonder if the coverage history is measured or hard coded.. You also get a % figure for amount of toner left on IP address so easy to check if using as network printer. Not up to your average car dash but it should allow you to obtain the info you require.
Last week I got confirmation that I will get £100 cashback for it, in 30 days.
I know its not an inkjet printer but surely I can do something?
You don't need crystal ball for that, you can easily see the number of miles left in most modern cars, despite different driving styles. It could use the same approach, all it needs is some sort of sensor to calculate ink used / number of pages printed value and then give you an estimate.
Their original claim confirmation email states 'You will receive your cashback via BACs transfer to the bank account you specified within 30 days. Please allow an extra 5 days for bank delays.'
So it's slightly overdue from their promised payout date.
I don't have any option to confirm my bank details, so I assume this is a good thing? On my valuation document I also have the "Your account will be credited within the next 30 days with the following amount: GBP 100.00" message
i logged in with my quote number and viewed my valuation - "Your account will be credited within the next 30 days with the following amount: GBP 100.00".
when you received the email "Dell Trade to Save – We have received your trade in" click the link in the email and confirm your bank details. on mine the address field was blank but i clicked a button that got the address details from my registration details... after i confirmed my bank details i got the £100 confirmation email really quickly.
just waiting for the money now!
We have received your assessment report from our recycling centre and it is now ready for our customer services to review.
my £75 was approved on 4-July but still no payment received yet. neither has the £100 been received. will update here when i do get anything.
Also I get email back from Dell, and they told me that it takes about 21 days for the goods checking department to send the fund process department 'written report', and then they will pay money which they agree to.
Just wondering if you get an email with promised amount (hopefully £100), then you get the money paid to your account within next 40 days?
I drop it at royal mail around 12:30 Thursday, and get the receipt, I will double check and keep the receipt safe, seems some complexity here.
I will write to Dell to see if I can get some further information.
Update:
It can be that I am stupid or Dell's system get some collected information corrupted.
After I wrote to Dell, I find that there is a button says "Check Account details" on the page "PRINT THE REWARD DOCUMENT", and I clicked into it, copy my address to bank account address, then save, it now shows:
"
FINAL PAYMENT CONFIRMATION
Your actual status:
The transaction has been finalized and a valuation document will be generated. After this we will generate any due payment to you.
"
Which still confuses me, it does not give me any "Reward document" nor does it confirm the reception of my old printer~~~
Return with prepaid label)
Posted it last week - confused at how yours is at print the reward document though?
http://www.parcelforce.com/track-trace
here:
http://www.hotukdeals.com/deals/dell-3330dn-mono-duplex-network-printer-174-99-less-75-dell-cashback-less-100-dell-1562434?page=56#post18539764
which parcelforce claim:
"We are currently unable to confirm that status of your parcel. Please check the number and try again. Please note that items sent over 4 months ago cannot be tracked online. If you are tracking a parcel sent from outside of the UK, we may not have received it yet. Please try again or use the help button below."
PRINT THE REWARD DOCUMENT
"No valuation document has been generated for your transaction yet. Please check and confirm your address and your bank details for the stated account. "
is this normal?
Many thanks
T&C's can be found at https://tradetosave.trade-in-platform.com/_Content/en-US/TermsOfUse.html
I need the info like how old the printer can be, does it have to work etc etc.
Thank you.
has anyone had issues with dell trade in cash back i.e. they claim it got damaged on way to them and therefore decline the cashback?
alternatively, you can access the info from the buttons on the front by entering settings and printing a report
How do I check the estimated number of pages left, couldn't find any status monitor in the properties ?
I'm not holding my breath though as I have heard of people having problems with Dell's trade in deals.
A couple of days ago I did get a £100 cheque from Outbound for the HP microserver I bought after the printer.
The reference will be on the Post Office receipt and the label you downloaded
Needless to say, I've bought this 1, but it may be worth checking every now and again just in case.
I hope the cash back & trade in will work with ex-display stock! If so, I'll end up with a toner for the printer I bought earlier and £31 profit.
Originally ordered 03/06/13, so just over a month.
Waiting for the £100 trade in cashback now.
The Ricoh is USB only.
Typical cables will do.
Not far from the M6.. all by major roads
I have already provided a full answer to this and then get accused of hijacking a thread (of which I think is a wonderful deal by the op by the way). If you read what I said previously, I was notified 8 days before my holiday (2 days after paying) that they were going to deliver the first day I was away. It was at this point they notified me they could not amend the order... it had already shipped!!
I am still awaiting the result of their investigation that they claim to have begun. I have yet to speak to my neighbour.. I went round last night but they weren't in.
Did the delivery date not show prior to you leaving?
Still, I don't need a printer this advanced, it was just a cool idea since it was potentially free! :smiley:
1) Receive the goods before the 10 days
2) Cancel the order
Ebuyer refused to comply with either.
BTY did you get your father's or other member's help getting one at the end?
AND I use Mac, so not really a PC that I have got. Perhaps throwing the Windows out of my PC is slightly more accurate.
They've taken the money though, the email says "You now need to decide what you want to do with these products" but there is no option to cancel the order ?
Unexpire this so OP can get more heat :smiley:
In case it doesn't get cancelled, has anyone sent a brand new 3330DN without toner & drum for trade-in and got it approved ?
I will be surprised if they restock these. It looks to me like this offer was to clear the last remaining stock they hold.
I didn't assume anything before I ordered.. I merely read the terms and conditions (yes I'm one of those) and term 6.2 of the agreement states that they will only deliver to the address on the order. The fact that the courier shipped elsewhere is between the seller and the courier.. nothing to do with me. The fact that this happens fairly regularly is irrelevant, banks regularly charged people for PPI that they didn't need, that didn't make it right.
The fact is the agreement stated explicitly that Ebuyer would ship to the address on the order. That agreement was broken by Ebuyer (or their agents). The solution for breach of contract is a full refund.
I'll keep you updated in this post.
And to the guy that figures I'm just beating my chest.. watch this space.
http://www.amazon.co.uk/gp/offer-listing/B0035KOSPU/ref=dp_olp_new?ie=UTF8&condition=new
are these open to the same cashback and trade in deals?
16 people are about to buy this
there will be tears
Only 9 left...
It also sounds like you assumed that by not being home your item would not get delivered but as we all know, most couriers will leave with neighbours or pop an item behind a car/over the fence, again not EBuyer's fault.
It's not EBuyer who delivered it, most likely Yodel
PS.. I don't think you will take ebuyer to court.. I think you're pounding your chest
1. I order and pay for goods
2. Ebuyer notify me of delivery date and mark the goods as shipped
3. I tell ebuyer I am on holiday on that date and therefore I won't be able to accept delivery (there are other options discussed but Ebuyer refuse all of them stating that they can't amend or cancel the order even though it is 8 days before delivery)
4. Ebuyer deliver the goods to another address (in violation of 6.2 of the terms of our agreement) while I am on holiday. I never gave any authorisation for them to do this, in fact I specifically told them of my intention to refuse delivery so that I would be entitled to a full refund (this is again part of the terms)
5. On my return from Holiday (yesterday) I contact Ebuyer who state that I have received the goods and that I am too late to return them because I have had them for over 7 days.
6. As at this moment of time the goods remain at the address that Ebuyer delivered them too.. I have not accepted delivery of them and have never had them in my possession. Ebuyer have now told me they will investigate the matter further.
Tracking Number: JJD0002218200317017
This part of your order will be delivered by Yodel.
You can view your consignment on the Yodel website
When I go to the Yodel site (click the link on the EBuyer site) it shows me this
Parcel left with neighbour Reading service centre 28th Jun 2013 16:03
Parcel out for delivery Reading service centre 28th Jun 2013 08:47
Parcel received at service centre Reading service centre 28th Jun 2013 06:39
Despatched from service centre Wednesbury hub 28th Jun 2013 01:08
Parcel received at service centre Wednesbury hub 28th Jun 2013 01:06
We'll see how it goes.
The order would have shown as delivered on the website so you could have seen that it had been delivered in the meantime.
and my reply..
(if it wasn't Yodel, it might be worth checking to see if the other delivery company has the same terms on their delivery).
If you look at it in EBuyers case, they've dispatched the goods in their timeframe with your delivery address, therefore completing their terms of "[The] Delivery will be made to the address specified in your order". I'm sure they attempted to deliver it to your address, but then the delivery company terms kick in - where it was attempted to leave with a neighbour (successfully), and therefore completed the delivery.
As it wasn't rejected by your neighbour, the delivery company has completed their terms, EBuyer have completed their transaction, and the purchase is complete. A quick search online produced this Which guide for a similar situation, and I̶ ̶r̶e̶a̶d̶ ̶t̶h̶i̶s̶ ̶a̶s̶ ̶i̶f̶ ̶t̶h̶e̶r̶e̶ ̶a̶r̶e̶ ̶n̶o̶ ̶s̶p̶e̶c̶i̶f̶i̶c̶ ̶i̶n̶s̶t̶r̶u̶c̶t̶i̶o̶n̶s̶ ̶t̶o̶ ̶p̶r̶e̶v̶e̶n̶t̶ ̶d̶e̶l̶i̶v̶e̶r̶y̶ ̶w̶i̶t̶h̶ ̶a̶ ̶n̶e̶i̶g̶h̶b̶o̶u̶r̶,̶ ̶t̶h̶e̶n̶ ̶t̶h̶e̶ ̶s̶e̶l̶l̶e̶r̶ ̶i̶s̶ ̶n̶o̶t̶ ̶r̶e̶s̶p̶o̶n̶s̶i̶b̶l̶e̶.̶ ̶I̶ ̶m̶i̶g̶h̶t̶ ̶b̶e̶ ̶w̶r̶o̶n̶g̶ ̶o̶n̶ ̶t̶h̶i̶s̶,̶ ̶b̶u̶t̶ ̶t̶h̶a̶t̶ ̶m̶y̶ ̶i̶n̶t̶e̶r̶p̶r̶e̶t̶a̶t̶i̶o̶n̶.̶
Scratch that, appears I am wrong and that it looks like it's the other way around. Even so, it is a useful article for this situation.
I preached this earlier (but after you went on holiday) that the cashback isn't a guarentee, otherwise they would have knocked it off at the point of sale. Things can go wrong, or cashback companies can go bust. Unfortunately due to the delivery to your neighbour, it sounds like you've fallen through a gap in the system :disappointed:
Just want to point out that I am no expert and what I've written here is my opinion etc etc, but please do keep us updated though and I do hope a good resolution is arranged to without going to court :smiley:
The term of our agreement Ebuyer violated was 6.2 "Delivery will be made to the address specified in your order". This and of course all the enotes I sent them telling them I wouldn't be able to accept delivery. For the record I ordered and paid 14th June, was notified 16th June that delivery would be 24th, and messaged them straight away. Ebuyer's system refuses amendments once you have received confirmation (usually within minutes of your order), leaving me with the only option of refusing delivery (or accepting delivery and then returning at my own cost). The cost free option was taken away when they delivered to a different address.
As a previous customer of Ebuyer I have been shocked at their unwillingness to listen to my dilemma.. my previous purchases have gone without a hitch, something for which I am now thankful. This experience will certainly affect my buying decisions in the future. On the other hand I'm glad other people have done well out of this deal.
Ordered from Ebuyer on 4th June
Delivered on 11th and claims submitted on 12th
Sent trade-in printer in post office on 15th (Saturday) (btw, I traded in an old cheap HP inkjet printer)
Received email that says assessment report from recycling centre and ready for our customer services to review on 8th (yesterday)
And finally received claim approval this morning
Ordered 10 Jun
Delivered 15 Jun
£75 cashback confirmed and shipping label received 15 Jun
£75 cashback approved 17 Jun
Old printer sent 18 Jun
Old printer received 20 Jun
Assessment report received email 08 Jul
£100 cashback approved 09 Jul
(so it is not only Fridays they process it on)
p.s. sent at least 8 y.o. Epson DX4200 which didn't print blacks
Give it a try!
So what you should have done when you asked ebuyer to deliver earlier, was to cancel the order.
Read from "What to do" but suggest the whole article for future ref.
http://www.pcpro.co.uk/features/382720/courier-nightmares-readers-complaints-and-how-to-solve-them/3
If you don’t wish your packages to be left with a neighbour, the Royal Mail insists you place a sticker on or near your letterbox, which can be ordered here.
Failed Delivery? Fight Back! 'If I waste a day, you'll pay'
I shall try and contact Dell and see if there is anything that can be done.. thanks for the tip.
It just needs to "power on"
This is taken from the Trade to Save Terms & Conditions
Sorry. But No. No it doesn't. Might have been mentioned before. :laughing:
Risking £175 is bad enough but no more for me :smiley:
Since the offer has extended to 31/07, this measure has been removed is understandable.
Or the neighbour is refusing to hand it over?
I'm confused :confused:
http://www.hotukdeals.com/deals/dell-3330dn-mono-duplex-network-printer-174-99-less-75-dell-cashback-less-100-dell-1562434?p=18375513
Your invoice was dated on Fri 21/06, most likely they will deliver the next day even it's a Sat, if not they must have deliver the following Mon 24th.
Have you tried speaking to Dell?
I'm not being funny I'm just trying to make sense of your predicament :smiley:
Of course some of you weren't to know this.. but it didn't stop you jumping to conclusions.. you know who you are :smirk:
Anyhow I will keep people posted so at least we can be aware of whether Ebuyer try to wriggle out of it.
Now not sure whether to order another (wife will NOT be happy:)
or kick up a fuss with ebuyer (never dealt with them before) to try to get free shredder sent out
or offer someone on here summin :neutral_face:
Can any one please confirm that can you buy in one transaction morethan one to claim caskback. I mean on a single invoice.
Or do I have to order seperatly?
Thanks
I bought one around 7 weeks ago from the first deal with 3 year warranty for £199 but I still haven't seen any sign of the £100 cash yet.
I'm on 'Receipt Number' atm and I have no clue.
Nevermind, found it.
Also is there an age limit for printers that are traded in?
Weirdly, one confirmation e-mail shows delivery on the 12th (as I choose free delivery), and the other states free next day delivery.
Not sure which to believe.
I did find that page, but when you click on the 3330, the destination page is gone. That's what made me think the promotion had finished.
Are there any restrictions on what you can trade in? I've got a working HP PSC5180, but it's quite old now, and I know that some of these promotions place an age limit on the kit to be recycled.
When I questioned Dell by e-mail, I got these responses:
I was told as long as it powers on (does not even have to print) you can trade it in.
There are also no age restrictions to this either
When I go to the Dell link for qualifying products, the 3330DN page is no longer there.
If the cashback is still running, then great. I'll go order one right now!
Has anyone had a successful claim for the trade in this month?
Edit: Just checked the trade to save and it's showing up - https://tradetosave.trade-in-platform.com/_Content/en-US/QualifyingProducts.html
Edit: Still charging for Free NDD. Give it time to update.
They have over 450 shredders so I think this must be the last free item going with this printer before the offer ends.
Ordered! :smiley:
Its worth £40 and has a CD shredder too
FREE Texet CD1412 12 Sheet Cross Cut Paper Shredder with this product
http://www.ebuyer.com/392565-texet-cd1412-12-sheet-cross-cut-paper-shredder-cd1412
I put back the toner I took out earlier and then turn it on again, everything is fine, screen is now showing 01.
I think the funny number appeared before might be because the toner was taking out.
Thank you once again for the help
----------------------
Confirmed
I took out the toner once again for testing just now, then the funny number appeared again!! Might be an error code
Honestly, one shouldn't take the deal temperature too seriously, it's only one tool this site use in attempt to filter less appealing deals.
As one would know how Crowd Sourcing works, not that I agree on that. I don't vote as I don't think I know well enough to provide an impartial judgement.
If I could I would certainly make your deal even Hotter should that make you feel better.
You can send ANY printer back, I bought an old lexar inkjet of ebay for £5, which was accepted!
Printer must be less than 20Kg not the 6kg you see on Dells website, this is misinformation.
I really dont understand how this deal works, as the only person gaining anything is the consumer. Especially with the deal I got, which meant I was well up on the deal, by a free laser printer and the extended warranty.
Most be some cover up for some arms trading or money laundering somewhere....
Based on the posts from people it's possible to use both cashbacks together - as a number of people have reported to have successfully getting both claims approved. However,is it possible that £100 cashback will be paid after subtracting the first £75? In this case, both cashbacks can technically be used together, but one would get a max £100 instead of £175?
This deal was on before at £199 and nearly everyone got their cashbacks. Even in this deal many have reported getting both their cashbacks resulting in a free £0.00 printer and some even made a profit from the cashback - MYSELF INCLUDED.
Some people just love talking out their a~~e
Man, Some Mothers Do 'Ave 'Em. :laughing:
I sent my Ricoh back unopened (well apart from cutting a bit of the tape sealing it to slide the paperwork in) and complete with toner as they didn't say anything about removing it back then.
I was tempted to go for a second but someone I told about this deal mentioned Dell didn't pay them for a trade in because of damage that he said must have happened in transit.
If I had my trade in money from the one I bought on 17th May I might have gone for another but I'm waiting to see if I do actually get that before I'd risk more.
Do you understand why they have written this in their terms and conditions, its to stop people from sending junk with their printers and costing Dell excess fees for the postage. The printer must still weigh upto 6kg whether you like it or not, but if you want to risk it, please do :smiley:
Note that I have not actually done this, I was just pointing out a flaw in Dell's process. I would be very surprised if I was this first person to realise that this was a possibility.
I seriously doubt that Dell are making a loss on these. After all, they're a business and are out to make money. There must be an incentive of some sort for them to want to do this. They wouldn't do it for the love of it, would they?
Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.
Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.
It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?
I bet Dell didn't see this one coming.
Seems a better idea from a cost perspective than returning the Ricoh one.
edit...actually no it doesn't duhhh
Just checked eBuyer's site they have removed the freebie Ricoh printer now and not replaced it with anything else....
If you're concerned about toner prices well you could do what some other mischievous types have done: buy 2 Dell 3330s and return one (minus the toner, which isn't required for the cashback)... win win! :smile:
But how soon you'd run out of toner is another matter: they're good for 7000 pages after all...
Mission accomplished.
But most obsolete printers would do for that task: I asked my local PC shop and they had just thrown away 6 perfectly serviceable printers the day before (and hadn't heard of the Dell rebate scheme so I didn't enlighten them :smirk:)...
Anyway, even without the extras a decent Dell printer effectively for free (if you can find an old one to trade-in of course) is still worthy of much hotness!
Read the T&Cs (suggests must be a laser) and too lazy to read through all these comments.
Any type of printer is accepted (inkjet, laser, dot matrix etc)
Must be in full working order
Power cable must be provided with printer
No maximum weight of printer
Dell will pay postage up to 20kg, anything above this will have to be topped up by customer (miss-print on Dells website, [states 6kg])
They've changed the freebies several times already, no reason to believe they won't supply something else, maybe even another printer in future...
FYI Some of the 'free gifts' included with the Dell were not printers; I got Post-it Notes (woot) and some cardboard boxes (double woot) :neutral_face: whilst the first purchasers got Notebooks and other stationery. The Ricoh was obviously the best 'extra' of the bunch but it doesn't mean eBuyer won't change the freebies again....
Thanks
There was a poor student (reportedly) in previous comment, saying he couldn't get this deal because didn't get the financial and moral support from his old man. Maybe if he happens to have an old printer in exchange to satisfy your trade-in, you can offer him this printer? His ID is josephmccowie.
Or you can share the spare toner in this post:
http://www.hotukdeals.com/misc/ft-post-for-toner-leftovers-after-trade-dell-3330dn-deal-1598008
Must have been a typo somewhere. But that free RICOH printer was only 17kg I believe and that's without taking the toner out.
I see you must have lots of friends you want to give away these free printers.
Item: Pallet Of 21 Printers Including HP, Epson, Canon & More - For Spares & Repair
URL: http://pages.ebay.com/link/?nav=item.view&id=281117229385
Reminds me of Del Boy and his lawnmower engines. :wink:
No e-mail here yet, expected to get it today (sent old printer on the 18th, was delivered two days later).
Thanks for the info those above.
1) download dell 3330dn standard drivers (if you don't have a CD ROM drive like myself...) - linkage
2) Install drivers and wait for the popup prompt with "install printer" options
3) Add a network printer
4) If it's listed, great, select it and jump to step 7. Otherwise select not listed and follow these steps:
5) Add printer using TCP/IP
6) Enter the IP or hostname of the printer. You can find this by going to the printer menu, select print Report, and select the networking option. The IP and hostname will be listed on the printout.
7) select the correct drivers from the list, or select Have Disk and point it to the driver installation folder.
if you've used the hostname then great, job done. Otherwise if you've used the IP address you need to set it as a static IP, otherwise you'll have to follow these steps each time. To do this:
1) Find an IP address that's not in use
2) Navigate to your printer's web page: http:// [the IP of the printer from the printed report]
3) configure TCP/IP
4) Set Static IP
5) enter the IP address identified in step 1.
6) Windows control panel -> printers -> right click the printer -> Printer Properties (careful with this, there are three similar options)
7) Ports tab
8 ) configure Port
9) Change the IP address to the one from step 1
This should make your printer remain on the same IP address and will always be accessible on the network :smiley:
HTH, feel free to ask if any steps are not clear, otherwise there should be guides online if you search for them :smiley:
added a tray for 20 quid which totally made my day.. was looking at spending £450 on all of this before this excellent post.
tray;
http://www.hotukdeals.com/deals/dell-550-sheet-optional-drawer-for-2330d-2330dn-laser-printer-also-fits-3330dn-1599116?is_moderation=true
@hearts - Someone here said that the Toner needs to be removed. Maybe because of the cost to Dell if they recycle cartridges and toner themselves. Recycling printers comes under the Waste Electrical and Electronic Equipment Regulations which doesn't cover toners. But it's best to check that it powers on anyway as a few have had faulty printers delivered.
....christ.
Use the barcode, it should be on your receipt. Mine started with PBCW if that helps.
or what are people using to track it?
Just looked up the weight for the one I have and it's 26kg. Wondering what the charges might be like.
Both £75's confirmed not yet paid
One trade to save confirmed not yet paid
One trade to save received only.
To be fair to dell they have been great, had a few problems to start but then customer service picked up and was great!
Enjoy your printers people :smiley:
If you have a look through the thread people have traded in 10+ year old printers with success, so i'd say there's no real age restrictions. The trade and save applies to a few other range of products (incl desktops) so i'd guess that there may be age restrictions for other things and that's why the clause is there.
As for an age restriction, if you're old enough to have a bank account and debit card, then it'll be fine.
After all...
Can any one confirm, That trade in need to be fully functional?
Is there any age restrictions apply. see following note.
https://tradetosave.trade-in-platform.com/_Content/en-US/HowitWorks.html
*Some traded in equipment is subject to conditions, including that it should be functional and undamaged (normal wear and tear is acceptable) with original power cables. Age restrictions apply to IT equipment traded in. Cash reward is payable as cash back further to submission of a claim in accordance with the promotion terms. Cash reward amount is determined per Qualifying Product model, as set out herein and subject to the promotion terms. This promotion and specifically the processing of traded in equipment and reward payment is managed by Opia. Please see terms and conditions for more information.
i am currently tracking it at parcelforce the pre-paid label is for for PF 48 hour delivery.
Thanks
I have had all 10 of mine validated and approved for cashback that way.
just got back from the PO after dropping off my boxed trade-in printer in the Dell box. sweating like a pig even though i only had to carry it 30 metres. weighed more than i thought it would..14.5kg! glad i'm not paying the postage :smile:
anybody had a problem printing from the Ricoh? as in not printed from all windows applications?..i wonder if its because its a GDI printer. it prints PDFs which i think are like images, but not from MS Word. maybe it didnt print before because i didnt have the paper-out tray opened?
Still think it's too good to be true...
Am sitting at home, up from 8am.
Checked status of delivery: Parcel out for delivery Chessington service centre 4th Jul 2013 08:24
Then checked again: Delivery attempted, call card left Chessington service centre 4th Jul 2013 11:16
WHAT A LIE!
Was at home at that time and anyway no call card has been left.
Called them and they say they cannot guarantee (what a strange word in their mouth) to deliver it again (a what?) today.
Thanks Yodel! Guess you reimburse me for my time...
however it is not clear from ebuyer website that pre-noon delivery is handled by different courier
I'd paid that quid really if I knew
http://www.hotukdeals.com/for-sale-trade/ft-post-for-toner-leftovers-after-trade-dell-3330dn-deal-1598008
I've only ordered one but am in no way "disgusted" at the people who ordered more - they're hardly scum for taking up a offer in which dell them self allow 10 trade ins.
I took my old printer to the post office on 22 June (although I was told it wouldn't actually go until Monday 24 June) but haven't heard anything yet.
I certainly wouldn't like to have £1750 tied up that long because if i'd put it on a cc I'd have had to pay interest.
just finished submitting both my claim forms and its 1am in the morning! hopefully i will get my packing labels in my inbox 2moro.
I think an explanation is due. ? 3330 supports 60-160 gsm i know its general purpose, average (may be low) quality, for no fancy photo printing but its uncoated and colorlok suitable for laser. It is ethically ok to go lower on gsm as long as you dont print glossy covers or photos. Couple of plane tickets , some word docs.or receipts it is OK.
But might break the printer ? come on !
70gsm uses and costs 15% more than 60gsm;
80gsm uses and costs 12% more than 70gsm;
100gsm uses and costs 20% more than 80gsm
A low quality photocopier paper is usually around 80gsm; a good quality letterhead around 120gsm; a fast food menu around 130gsm, a postcard around 300gsm; and a business card around 350gsm.
Secondly why is anyone connect via usb anyway? This is a network printer and all you need is a network rj45 patch cable (which you will be more likely to have than a printer usb cable) plugged into your router which you almist certainly hsve if you have briadband. This way you can print wirelessly as well. The added benefits of network connection is that all computers in the house that are connected to the router (your internet) have a connection to the printer too.
The biggest benefit of neteork connection is that the patch cable can be up to 100m long meaning the printer doesn't have to sit near the computet or router. In fact my printer is in a room at the other side of the house to the computer tucked away and out of site keeping my computer desk area clean and clutter free.
I believe that this is so that the printer will stop printing if the output hopper is too full. Well, that's what it's been used for on other printers I've owned.
Thanks
http://www.pcworld.co.uk/gbuk/printers-ink/paper/printing-paper/hp-everyday-a4-paper-500-sheets-10587593-pdt.html#longDesc
Raymans , argos,wh smith over 6 £ for 500 sheet
Tesco 500 everyday value A4 2.39
Poundworld 150 sheet 99 P
Anyone remembers the Dell 1250c colour printer? They had the cable mentioned on the box!
Tesco had to refund customers... between £5 and £10. In my case, they kept skipping the refund, so called 3 times, and in the end they refunded the whole amount I paid for the printer.
£1 in poundland.
or plug it into your router with a network cable.
But then how can I connect my pc with the printer?
I installed the cd on the pc and power up the printer already. Is there anything else I have to do to use the printer? Sorry for asking so many questions
Also, the DELL 725, although not a flash beast by a long shot, was band new and never used... I even left the ink cart in there for good measure! So, I'll actually be down two printers!
Also I'm not sour, or jealous... I just have my view of what constitutes greed and excess; if you don't hold that view, well, you're probably greedy too! Yes I'm frustrated I'm in this situation, especially as eBuyer's dreadful, and RUDE, customer services is partly to blame (I warned them this situation was going to arise, they did nothing, and simply said 'process' dictates that they cannot hold stock)! On top of this Yodel did not collect my return as agreed today...! But do not confuse the two, my frustration, and disgust of greed, are not the same thing... it may comfort greedy ones to see it that way, but it's misplace comfort...
Get down the car boot sale and find yourself a printer you lazy layabout TacticalTimbo
it's probably not obvious but the power button is on the side above the power lead, not the green and red button on top of the printer.
"rubs in face"
The trade and save program terms state it allows up to 10 to be traded in so Dell clearly don't have a problem.
Enjoy the grapes.
I'll enjoy a few bottles of grape containing chamagne with the profits from my 10.
Considering the content of your post, you're username is a little inappropriate too :stuck_out_tongue:
Of course, I say this as someone who has ordered 6. Be interesting to see how many arrive intact! Got 2 last, the rest are due tomorrow.
Edit: None left now but watch out from time to time.
Edit: just got confirmation that my order has been processed :smiley:.
Would recommend anyone else who can't afford the initial £175 outlay to give it a look too :smiley:
https://tradetosave.trade-in-platform.com/_Content/en-US/TermsOfUse.html
"There is a maximum of one piece of old IT equipment trade in in respect of each potential reward for a Qualifying Product purchased and there is a maximum of 10 claims per customer or household (based on postal address) during any 3 month period, excluding business tablets which have a maximum of 50 claims per customer."
That's for "Trade and Save"...
For the £75 there is no limit and that is approved instantly more or less anyway...I've submitted 6 so far and all approved.
If I add any other product to the order, I still have to pay for delivery.
Is that normal? It doesn't make a lot of sense.
I've tried it & it doesn't work even if you just order a extra item. Don't bother, just place 10x separate orders.
Worth paying extra £1 for delivery by RM before 12pm than Ebuyer's standard Yodel service though.
i read in an earlier post that some people got the Ricoh printer damgaged (i think it may have glass in it..scanner?). if this is same for me and the the boxed Ricoh looks to be damaged do i refuse delivery or is it best to go through the returns process (RMA?) at ebuyer? both printers would have to be returned according to an earlier post i read.
hopefully there won't be any damage!
Maybe I'm the "lucky" one but that's my experience.
My delivery is for tomorrow - will be at home the whole day and will see if they have changed their procedures.
My only regret is that I had no idea about Parcel Force delivering if before-noon option is chosen - would pay that quid to avoid Yodel delivery. Hopefully everything will turn all right.
Had a quick look in the van & saw some packages with damage & I mean serious damage to the outer boxes like example a flatscreen TV like it was been kicked in. God knows if anything in that box was damaged. Good luck to whoever ordered a flatscreen TV.
Better to check the Ricoh for glass damage as it's most likely to be damaged by careless Yodel while the delivery driver is there waiting for you to sign just like my 3rd order that I bought yesterday which was fine.
Now just waiting for Ebuyer to decide what they intend to do with my Dell (working) & Ricoh (glass damage). Logic tells me you return faulty/damage goods for replacement but not working goods but that's Ebuyer's stupid policy. Will report back with an update.
If you do get glass damage then better to refuse delivery if you happen to meet the delivery driver & get a refund & reorder if funds & stock are available as turnaround will be much quicker based on my experience with Ebuyer.
RICOH Aficio SP 100 DDST
NRG SP 100 DDST
SP 100 DDST
tried them all without success.
any help appreciated. thanks!
What I did is email them and as if it was normal for this to happen and they said they'd look into it. Within an hour, everything had been proceed, by-passing the 3-day wait. You can say what you like about Dell, but they have incredible and attentive support staff. I'm very impressed with the service I've had so far.
Ebuyer CS say they haven't received funds so I've had to open a paypal dispute :disappointed:
Approved just means they've confirmed your details are correct. Not that your cash is on the way.
I also have access to the "Return Certificate" page to print out, but I haven't been sent through the pre-paid packing slip. Could someone who has gone through the process shed a little light on how long this should take and if the 'paused' status is normal, please?
I can't see it in my email, so where are you getting this from plz? As I'm posting mine of today.
https://dellguarantees.com/en/gb/promotions/printer-cashback/
The link for cashback is above where it says "Claim" grey writing next to "How it works" hers the link https://dellguarantees.com/en/gb/promotions/printer-cashback/claim/