My printer arrived on Saturday (surprised as I wasn't expecting a weekend delivery)!

Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.

Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.

It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?

But surely this is your fault for ordering and then going on Holiday??

[email protected]
[email protected]
[email protected]
Opia Limited are the third-party who run promotion on behalf of Samsung. Promotion being run in Currys, PC World etc.
Opia 0843 307 3778 01344 741094 Bracknell - ask for transfer to Gateshead
Opia Limited 0843 308 3776 0191 300 0742

Dataserv deal with Dells reward and recycle scheme. 
Dataserv 0843 308 3774 01784 462104

How do you get the PayPal 5% cashback as well?

Don't think its any printer...got to be laser hasnt it?

Just be aware:

Terms and Conditions:

17. Trade in IT equipment; To qualify for the full quoted cash back reward, IT equipment for trade in in accordance with this promotion, must meet the following conditions:

Printers, Scanners or Fax
Complete with power cable, device must weigh less than 6KG

Might have a closer look at this later once I have weighed my old laser.

Cheers,

iecuk

Having spoken to them, the 6kg clause is there because the prepay postage will cover upto that weight, over you will have to top-up.

I have a old hp inkjet. Can i trade that in for this?

Most people won't qualify for this particular cashback so it should be clarified in your post.

Seems like a very good deal, but I think it should be any working LASER printer
"Trade in your equivalent laser printer and claim £100 cashback"
Which excludes those of us with inkjet s...

Thank you for your comment. I have considered this as I was posting, so the headline is quoting the full price with the redemptions as extras and the Quidco cashback as potential discount.

I added the PayPal 5% cashback as the detail description to inform those also have this offer can benefit further. I think there is no misleading, though I have added extra explanation as per your comment. Kind regards.

The trade in looks to be specific models of Dell Laser printer and only certain models get the full £100.

See here. Lots of points clarified, if indeed it's the same printer and two cashback deals.

http://www.hotukdeals.com/deals/dell-3330dn-mono-duplex-network-laser-printer-with-3-year-next-business-day-warranty-1555086

Dell printers, especially this one are rubbish. Replacement toner is as much as the printer.
Lots of errors and problems with them.
Avoid, Avoid, Avoid!

I am using it at home, so really can't comment of how frequent it needs to replace the consumable in the industrial scale. The laser printer I have since 2001 is still working fine, only replaced the toner once a year ago (10yrs of use), which quoted for 6.5k pages. The photodrum is still good.

I think for home users, laser printers are definitely cheap on consumable.

It's not 6kg either. The printout at the end of the claim form says 31kg and I posted a laser using the prepay printout this morning which was over 6kg and didn't have to pay extra.

There is no stipulation as to the age of the printer you return either. I was going to send my old hp laser jet 1200 but sent the new Ricoh that came with the previous offer for £200

I bought one of the last ones of these last week. I'm agonising over which bit of kit to send back...

1) Epson 480SX. This would be too old and crappy wouldn't it? I think it works OK but it's missing the tray feed bits of plastic and frankly it was just waiting to be put in the trash.

2) Canon i250. This was a nice little printer in its day, but I've not used it for a while either. Should be fine and it's complete.

3) Samsung ML-1210. In perfect working order and is my current laser hack.

I'd rather not send the Ricoh back in all honesty -- seems a shame to trade in a brand-new printer.

Can anyone see any problems with sending (1) or (2) to them, or should I just let go of the Samsung?

Thanks, much appreciated :smiley:

Apart from some minor intermittent clogging of the print head, the Canon is fine. The Epson, as it turns out, doesn't even have a W7 driver, is making some funny noises and has bits missing. Out to the dump it goes!

I'll clean the Canon up and send it out :smile:

To be fair the Samsung isn't a bad printer...

To clarify some points I emailed the trade ins
1. Can be any printer but must be working
2. Should be less than 20kg not 6kg if over then you pay post
3. Didn't want the toner cartridge so don't know how they check 1.

Has anyone ordered one of these already?

If so, does it come with a full toner cartridge?

ordered one I hope a get all my cash back

Thanks, I've ordered one.

How to check that?

Ebuyer info incorrect - mine came with P976R Standard Toner Cartridge - 7000 pages. Which is what Dell does state on their website.

A number of reasons.The Ricoh is a cheap gdi printer, was already boxed and I didn't have the box for the HP. The Ricoh refills are also something like £50 for 1500 pages compared to less than £20 for 3500 if buying a small cheap compatible for the HP.
The Ricoh is also 1200x600dpi while the HP is 1200x1200 dpi iirc.

Has anyone had receipt of their trade in confirmed yet? They've had mine a couple of days now but I haven't heard anything from them yet and there is no way to log in and track the status of your trade in.

I just received my printer and went to the Dell website to register for the cashback and the page is not found? Anyone got a working link?

Thanks - filled the Dell cashback form in now using the above link.

It's a shame the power switch is at the rear rather the side - it's a bit awkward to reach.

UPDATE: Idle power consumption is 8W.

Mine has turned up too, looks like a 7000 page toner in it, thats what the device settings page says too.
Filled in the cashback and trade in pages, just wait now I guess.
Only thing I have noticed is that the rollers are quite noisy when turning, much noisier than my other laser.

It's silent when not printing though which is better than my old laser which used to hum away for a while before going into standby mode.

hi, whats the footprint on this, need to replace a Samsung ML-1510, and tight for space on the desk..

Cheers

Thank you ,, that's very kind of you

tempted to make the purchase and trade in my HP4100N

Got one thanks, my old one hasnt long blown up so got a cheap £15 printer to use as the trade in for this after cashback it will probably cost me £10!

Thanks op!

Does anybody know for sure if a printer more than 5 yrs old qualifies for the £100 Cashback?

I've bought one and will trade my old HP Laserjet printer in, but just noticed on Ebuyer's website ........

Trade in Terms:
"The printer must be less than 5 years old"

Dataserv don't ask for the age of the printer and no proof of purchase is required.

Only just got the label today so will send it to them tomorrow. Mine is a Brother laser printer - it's probably around 4 years old. I can't see any age restriction on the Dell or Dataserv websites.

So you'll be OK.

Just wondering if I should cancel the order while I still can, as they've taken payment but not yet despatched the printer yet; just in case they reject my trade-in.

I was told by Dell the trade-in printer has to power on and that is all.
If it does not work then it does not matter!

"As you stated it is not literally written that the printer must be functioning. However, by stating that the printer must be complete the terms and conditions does mean that it comes with its original equipment and is a complete device that powers on. We do accept printers that does not print or comes with no toner/cartridge, or have faults with printing and errors etc. within the machine. We do understand that most customers upgrade or purchase a new printer when their old printer is not fully operational anymore."

On Dell's website:

"Some traded in equipment is subject to conditions, including that it should be functional and undamaged (normal wear and tear is acceptable) with original power cables. Age restrictions apply to IT equipment traded in."

But does not say what are the age restrictions.

I think you'll be fine - worst case you could pick up an old printer for a few quid on Gumtree etc.

This age restriction is for laptop, desktops and servers and not printers.
Just email Dell and they will provide you with the answer to your questions. I did, and kept copies of the emails.

The printer needs to power on and that is it.
The Dell printer is good to use until the toner runs out and then you just throw it away as toners are too expensive. Buy why do you care, if the printer is free?

So what happens to all of these old printers? There can't be any worthwhile second hand market like with PCs/laptops/monitors?

brookheather & Common Sense,

Thank you both!

"The device will be sent to our recycling facility so it is for recycling."

Also...

"Nothing will affect the cashback amount as long as you provide the printer with complete power cable and that it powers up.
You will receive 100% of the cashback amount."

Why must the printers have to have their own power cable and be able to power up if they are for recycling?

Strange.

Why is this cold. Is it because you have to claim 2 cashbacks? Forms are done online and they even send you a label for the old printer which can be any one that powers up.

ebuyer crappy CS if you need help.

10p a min and 2 weeks for a refund of a cancelled order.

It comes with Dell Next Business Day warranty for a year so you shouldn't need to deal with ebuyer.

I looked for the deal yesterday via the email link which leads to Dell website and the deal appears to not be valid for that printer

So many things could go wrong with this deal at every stage...

This seems almost too good to be true to me, would like to see how this turns out before I jump in.

hmmm - interested in this but Trade to Save is showing:

We're sorry, but we are unable to process your request to configure the identified product.

You have received this page for one of the following reasons:
An incorrect eValue Code was entered.
The requested offer has expired or the product is no longer available. Please use the links below to navigate to our current promotional offers.
The link to the product you selected is temporarily broken, but should be accessible shortly.
Dell Text

Am i just being daft :neutral_face:

ty! I've just spent 10mins with them for them to claim they refunded me on the 28th yet my bank claim none's been raised. Having to escalate to visa now, so another week to wait minimum for a refund.

As above - you are clicking on the link to buy this printer from Dell and it is no longer available from their website.

OK thanks I see that; I'm going to give it a go !:sunglasses:

And thanks OP !

Why not buy it cheaper from somewhere like Dabs? http://www.dabs.com/products/dell-3330dn-a4-mono-laser-printer-7LWK.html

Email i just got:

Thank you for your email.

It can be an inkjet or a laser printer to trade in, it does not need to be specifically a laser printer. The pre-paid labels used for the promotion covers up to 20kg, and therefore to participate and use this label your printer must be less than 20 kg. You may still participate in the promotion if it is any heavier than that, you would then have to provide for the postage yourself.

Please do not hesitate to contact me should you have any further queries.

Kind Regards,

Julia

Dell Promotional Support

is dabs.com an authorised retailer?

does anyone know how to unblock HP deskjet print heads?. Mine are clogged and not printing anything, would like to get them cleared so I can trade it in as 'working'.

yh they do show the logo, but im unsure as its sounds too good to be true, £133 fromd dabs then £175 cash back

Dabs also haven't got any in stock. their website says "Ordered upon request" and Dell stopped selling this one on their website so maybe Dabs won't be able to get it ordered before this promotion ends(?)

true, but you could always cancel the order if they can't get it before.

No, try using a vacuum to suck up dry mud - not gonna work.

Inkjet ink is water based. hold the clogged bit (not the whole cartridge) in hot water for a bit and wipe it off.

also why does the stock number for eBuyer keep going back to 150? - it goes down to 145 then back up to 150 - they seem to be able to get more stock from somewhere.

i know that but it worked for me in the past just rinse out the vacuum attachment and wipe the print head with cotton

Its here: https://dellguarantees.com/en/gb/promotions/printer-cashback/
Anyway, i ordered yesterday how long do you think it will be until they post it? Im still waiting...

Just ordered. Hope it works as I don't want to a new printer for a full price (current one fine but no duplex)

Me too, encouraged friends as well
Great deal THANKS

very hot if all honoured

Received today. Will now do all the cashbacks. Thanks (if it all works!) OP!

good way to dispose my crap kodak

I've got mine, but the paper keeps jamming out of the main tray

Anyone else had this issue?

I've tried fanning the paper, setting the paper size guides, etc, but no luck.

Also, the top rollers are very noisy, almost clunking, when paper is printing.

I bought this deal when free Ricoh and 3 year next business day warranty was offered. for 199.99

£75 cashback is in my account already.

just waiting for the £100 for the trade in. traded an old Epson ink jet.

is the dell form for cashback and for printer trade in fillable after ordering from ebuyer or one has to wait for printer to arrive?

In regards to genuine fault, if you have registered within 30days for the Dell Print Assured
https://dellguarantees.com/en/gb/promotions/dell-print-assured/

You can receive a full refund.

I tried to register mine and got this error:

Serial Number is already used. Please check the serial number you have entered. If it is correct, please contact customer services.

The serial number you need is the 'SERVICE TAG', it's a 7-digit letter number, not to be confused with 'Supplier Serial Number: 7224xxx', which I believe is actually another model identifier.

I was entering the serial number which starts CN- so I tried the service tag instead and it seems to have gone through. The printer may already be registered when you fill out the cashback claim.

Honestly I doubt Dell is that clever to link the CB claim with the Guarantee, I mistakenly used the 'Supplier Serial Number' for the CB, received the money already, tried using it for the Guarantee registration got the serial being used error, so I used the 'SERVICE TAG' and accepted. So only Dell knows what is what!

I am really sorry to hear you had problem cancelling, I had to cancel mine once because of some mistake on the order that they refused to change but to cancel and re-order.

I received the cancellation email while still on the phone with them, and the refund showed up a few days later on my CC. Hope yours get sorted soon.

took the plunge and ordered one, gonna send them my old Epson! fingers crossed it comes soon enough so can get claims in in good time!! not sure why but my order is "awaiting stock" bit odd Mr buyer, you have 149 in stock allegedly!

Does anyone know if they will take multifunction printers as I have an Epson Printer/Scanner gathering dust

Some one did say in another post that as long as it powers up [lead to be included] it doesnt matter if its faulty

Do you also find the rollers noisy when printing? Almost a clunk clunk clunk noise?

Anyone actually got the £100 back yet for handing in a blocked inkjet or non fuunctioning old laser printer (but still powers up)

Yes it is noisy when its trying to pick up the paper, it sounds like its really struggling, i haven't had chance to play around with mine too much yet, but i can't see mine printing 38ppm, its taking 30 seconds just to pick up a piece of paper

Slightly worrying... for those who have ordered this machine, what is the quality like? Would you recommend purchasing it?

The 4 pages i have printed so far on it are nice and crisp, cant fault the print quality. the printer has a quality feel and look to it, i have ordered a 2nd printer, with the cash back i can't see how you can go wrong :smiley:

I've printed a few sheets now over the past few days and they have been fine - nice quality print - no strange clunking noises - no paper issues.

Any idea where I can find the full copy of terms and conditions of the cashback offer?
It seems the link from its claim page is broken.

What I wanted to check is if both of myself and my housemate want to purchase this, will the cashback valid for both of us? I am slightly worried that they may have clause like 'limited to one application per household' etc in their T&C...

T&Cs link is working fine for the trade-in:

https://tradetosave.trade-in-platform.com/_Content/en-US/TermsOfUse.html

there is a maximum of 10 claims per customer or household (based on postal address) during any 3 month period

https://dellguarantees.com/en/gb/promotions/printer-cashback/terms/

10 free printers i hear you say! :0

I ordered one, a crazy thanks to OP, although I am worried until I see the money back into my account.

Ordered too get rid of my photosmart 8150 that has just decided to jam all the paper up but it turns on, thanks op, lets hope it all goes well.

Just got round to order Many thanks OP hope they take the HP laserjet 4100N off my hands :smiley:

The warranty on this deal was only 1 year - did you order this deal or the previous deal with 3 year warranty?

The previous two printer one.

Do we get a dispatch note or something? I went for the cheapest delivery option and heavn't heard from them yet, expect for order confirmation.
Also got the tracking confirmation from quidco.

Log into your Ebuyer account, the expected delivery date should be there. They only send depach email the day before .... it's next day delivery ... mine is anyway, just got it this afternoon.

Filled in both claims, cash back approved within minutes of making the claim. Also got the trade in Address label a few minutes after filling in the claim form as well, good service so far.

Yes you will get a dispatch notice from ebuyer - if you go to your order page it should show the expected dispatch date.

Which courier is used for the trade-in? Just wondering if they need someone to wait in the house for courier pick up.

ParcelForce, you take it to the PO yourself.

Found it, it will be with me only on the 12th.

Surprised this is not getting hotter.
Surprised they still have stock.

Lots of reports about problems with paper feeding though.

Now with the following 'free'

FREE Rhodia A4 Hardback Business Book - 3 Pack with this product
FREE Rhodia A5 Hardback Business Book - 3 Pack with this product

Out of curiosity, not taking cashbacks into account, why is it so expensive ? It is bulky, mono, no wifi or all-in-one, you can get colour wifi laser dell printers for like £50 ..

Mines not dispatched yet doubt I've got them

yeah but i would have cancelled and re-ordered, i wonder if i need another printer! :wink:

Now that we are slowly getting them, maybe it's time to start talking about cheap toner?

Maybe some third party, refurbs, refill kits?

Is it me or does this sound a little strange, Ebuyer must be desperate to get rid of these units offering more free suff. lol

that's a fair point thanks :smiley:

Had to run the printer installer in Win 7 compatibility mode to install the drivers(Dell's); although Windows will install its own driver from MS if you are connected to the internet.

Also couldn't up date the firmware in Win 8, but managed to do it in Win 7.

This printer is bigger than my 'Brother' printer, print quality is pretty good and I like it that now we can just have one printer and share among all our PCs.

Does the firmware need updating? Any particular fixes?

I upgraded the firmware using the network option through the web browser - it got as far as "CRC OK" "DO NOT POWER OFF" and then the green led just blinked away and it didn't reboot. I waited an hour and then switched it off and back on and it seems fine. How do you check the actual firmware version - the loader version seems to match the A06 firmware filename so I guess it has upgraded.

Mine arrived yesterday and i signed up to both cashbacks allthough i only got an email conformation for the trade to save cashback, is this normal?

You should get an email next week from Dell Guarantees confirming the £75 cash back.

Don't think your update went all the way through, it should reboot and display the normal 'Status/Supply'. It seems the new firmware loaded onto the printer ok but did not update the firmware. I would try again over a USB connection.

This may help:
http://www.refurbisheddellprinters.com/content/manuals/service/Dell%202350dn,%203330dn%20Service%20Manual.pdf

Mines due on wednesday, have my old one packed ready to go. Anyone who gets the £100 cashback can you post and let me know so I know a time fame in case I have to chase them, thanks.

A question for those of you who have done the trade-in.

I'm hoping to send in a HP LaserJet but it weighs 22kg. What options do Dell provide for heavy printers? Is a box provided?

Thanks

use the box from the new printer

They've changed the free stationery to ballpoint pens, box, sticky notes and stapler... hmm think I preferred the books :disappointed:

Edit: Oooh, actually 10 storage boxes it seems so not too bad! :smirk:

Yes, I like the new bundle much more.

Btw you can register for PayPal offer here: https://www.paypal-promo.com/springcaapp/sfo?lang=en&c=oth
Not sure why it says that you have to have it received in the first post.
Update: Just checked it says it is for Canadian paypal accounts only, but I registered anyway and got a confirmation, will see if gets paid in July/August.

So, my trade-in printer's been posted to them, but should I expect to receive confirmation of receipt? I mean, the Post Office tracking number shows it's been signed for, but when sending it the clerk expressed some confusion over the clarity of the address that the pre-printed slip stated.

I've got a HP laserjet as well they are HUGE, posting it on Weds as the new one is being delivered that day.

Seems really dodgy now i have it! The £75 cashback is not offered by dell and mine has just been rejected, nobody af dell knows anything, stear clear if i was you!

I rang dell and told them about it, spoke to 5 people and a manager, nobody understood a thing.

Just had an email saying my claim had been rejected and sorry for the inconvienience, thats it!

Wish i hadnt opened the printer now!

Oh I wont be opening mine then, it can go straight back, keep us informed.
Have screen grabbed ebuyer page in case they won't return it, in my eyes it will be false advertising.

Will do, i would try apply first and return if you get rejected as you get 2 weeks i think until you have to return it.

I am really sorry to hear your 75pounds cashback is declined, surprise too, I had mine confirmed same day submitting the claim.

Should you want to return, as long as within the time frame, regardless the box being open, is it?

Did you attach the correct Invoice copy, not just order acknowledgement to the claim, did they specify any reasons for the rejection ?

My printer arrived on Saturday (surprised as I wasn't expecting a weekend delivery)!

Registered for both cashback offers and have been accepted for both. The £75 application form wouldn't accept my PDF copy of the invoice but was perfectly happy with a JPG.

Now that everyone's getting their printers and are starting to look for cheap toners... How about this? Order another printer. When it arrives, open the box, remove printer from box, remove the toner and drum, place printer back in box. Register for both cashback offers and tell them that you'll be returning a Dell 3330dn printer for the £100.

It weighs less than 20Kg, will be functional (which appears to mean 'must power on') so how can they refuse?

Maybe i am just an isolated incodent then, but i am gutted to be honest, it has veen opened and used, i have emailed the customer service to see why as there was no reason given, if nothing comes fron that yes i would like to return.


Yes i did abd no reason was given so i have emailed them to find out why, will keep you posted.

Just been accepted for the trade to save cashback tho.

If it is indeed the 7000 pages cartridge they ship it with, that should suit my needs for the next 5-10 yrs.

Might want to check what setting, the toner density is set to. lower it is, the more likely it will reach around the 7000 mark. I learnt it the hard way with my HP didn't realize it was set to max and wasted a High capacity toner 11,000 pages on just only 3000 pages.

Can someone confirm again the trada-in printer can be over 5 years old? I have an Epson Stylus 880 Inkjet and would like to send that one.

Thanks!

There is no age stated for printer trade ins, only some other items such as tablet pcs being traded in for a new Dell tablet etc.

They received my trade in printer roughly 11 days ago but I didn't get any word back so I emailed and was told they don't acknowledge receipt and take 3 weeks to check it out. They will also drop the cashback amount for any damage or missing parts so I wouldn't send one without a toner.

The £75 went through quickly and has been in my bank for a while now.

I have had trouble with getting my warranty start date reset as it showed as starting in March last year. That meant I couldn't get phone support and my Print Assured reg said it was already registered.
I bought it with a 3 year warranty but Ebuyer said they had no knowledge of such a deal. Luckily Dell accepted a copy of the order page with the 3 years mentioned as Ebuyer have removed this from my order history. No more Ebuyer for me!

I don't think they will deduct the trade-in rebate amount, that's for desktops/laptops and tablets.

I emailed them asking should I include the ink cartridge, toner, photocoducter, drum, they said no, but need to have paper tray and power lead.

In the trade-in confirmation email, it states to allow 40days to settle the money, so I guess, they are just taking their time.

How long was it until you got the email conformation?

I have tried it but not got a conformation email :disappointed:

It was on-screen confirmation.

Lol, we don't need ink cartridge, toner, photocoducter, drum but make sure you include paper tray ! And power cord, we do not have one already pluged in to test your printer, you know!
We do however have a toner, photoconducter, drum and/or ink cartridge for every and any printer model on earth you customers will send us so that we can test them !

Makes sense! Dell strikes again.

Just so you are all aware, print screen theitem description with the two cashbacks clearly shown and if your claim to dell gets rejected you can get a refund up to 6 years later as the sale of goods act says it does not match the description!

I am a bit worried about the whole process of cashback, the sites asking for details of bank account and then seem insecure, specially trade to save as https is not with certified. Is anyone else worried? It looks like the process itself is long winded. No one wants to land in a scam of collecting data and then weeping for the bank accounts getting drenched. Any one here who has some assurance experience of the dell cashback tradein please contribute your experience.

Still no contact from the company about the £75 cashback

I'm getting worried about mine now. it's coming in tomorrow not gonna use it until the cashback comes it or I'm sending it straight back.
@danboi63 hope you get it sorted a little expensive paying out £75 for that printer.

Hi brookheather, thanks for sharing your experience with Dataserv, would you agree my understanding that they wouldn't deduct the trade-in rebate amount of the old printers as in I commented #181?

Thanks for that :smiley:

i have been accepted for the trade in cashback! Not even funny! Mine was in my normal email :smiley:

So can I use any working printer?

Recieved the printer this morning and filled in both on line rebates within the hour.Just received confirmation of the £75 rebate and a printable label for the return.
Just a query on the return will any post office do or just a main sorting office?

My local supermarket branch wouldn't take it because it wouldn't fit through the window! I did ask if the teller would fit through the window but just got a funny look. I explained that I meant they didn't get in through the window but used the door which the parcel could also have used but no luck. They said I had to go to the parcelforce depot.

I wouldn't worry about the £75 cash back. Mine was validated and paid into my account within a fortnight.

I am sorry to hear about your experience, it's a rather a joke, but sometimes you can't help if the stuff aren't helpful. I would have gone to try another local PO before going to the PF depot,

What do people submit as an 'invoice' for claiming cashback?

All what I have is three emails from Ebuyer:

Order acknowledgement,
Payment processed,
Order dispatched.

EDIT: found the invoice in my online Ebuyer account.

A new question:
They ask for a Receipt Number. What is it? Invoice No? Order No?

There was no any paperwork in the box.

For that, I put the invoice number and the date of the invoice, which should be the date of despatch rather than the date of placing the order.

Just had an email back, aparently i forgot to load the invoice! O well one reply and it is all sorted :smiley:

Not sure why this deal isn't hotter. Got 3 new high end laser printers for free and even saved a trip to the tip to get rid of my old printers.

Deals which save 50p get hotter, this one can easily save you £500+ if you can be bothered

I'm still confused. Does the printer have to have a working print cartridge (inkjet printer). I know it says that they dont have to have and that it just has to switch on but how on earth are they gonna test the dam think to see if its working?

Anyone ordered 5 of them as the maximum per person? :smiley:

Only limit is as you mentioned above - 10 trade in claims per 3 months.
Here is a reply from Dell..

Dear Mr. xxxx,

Thank you for your email.
For the Dell Printer Cashback promotion, in every claim, five (5) redemptions can be made. There is no limit for submitting claims for cashback.
It is OK to make more claims in one person’s name, as long as the name on the claim matches the bank details and name on the invoice.
Please do not hesitate to contact us should you require more information.

Kind regards
Marijke
Dell Promotional Support

_________________________________

Dear xxxxx,

Thank you for your e-mail.
You can participate in the Trade to Save Promotion 10 times per 3 months. This is per household.



Please note that if you wish to buy the Dell 3330 DN Printer, you can also participate in the Printer Cashback Promotion (both promotions for the same purchase).

You can find more details here: https://dellguarantees.com/en/gb/promotions/printer-cashback/

Kind Regards
Eva
Dell Promotional Support

Got mine today and have filled in relevant cashback forms, all seems ok so far. So tempted to order another for the toner like someone said and send the new one in for trade, very good idea.

That's what I have done, however Dell came back with an email that says 'The document you uploaded is an order confirmation, unfortunately, we cannot use this as a proof of purchase'.
So I sent all the emails correspondence from Ebuyer via email. And got the following reply from Dell:

--------------------------------------------------------

'Unfortunately this is not the invoice either, the invoice looks nearly exactly the same as the order confirmation. But it should state Invoice to the top left, and there should be a box to the right stating Invoice No. and your name and invoice Date.

You should be able to find the invoice logging on your Ebuyer account : click on view order history on your Ebuyer account and click on "Invoiced" where you should be able to get your invoice. An invoice will be stated as Invoice and Invoice No rather than Order No. and Order Date on the document.'

--------------------------------------------------------

It was very very good service from Dell cashback team indeed!
Finally I found the invoice from: View Order History > order number (the link that displays as 19xxxxxx (View))> status (the link that displays as 'Invoiced' after the printer is delivered to you) > Click for Printable Version > save as pdf

Dell came back almost immediately and confirm both £75 and £100 cashback claims are approved, I just need to send in my dusty old HP inkjet printer now...

It went surprisingly smoothly and I am seriously thinking if I should order more printer(s)....

Thanks for all the help on here got the printer today, filled in both Cashbacks

£75 has been approved
£100 Cashback got the prepaid slip just gotta figure out how to take it down the post office its about 20kg

Edit: posted now, hope its not long till the cashback is in my account :smiley:

just done a closer inspection of my printer seems like someone has repackaged it, the foam is broken inside the box and there are marks on the printer etc.... returned unit? probably or something etc...

oh well it worked out as free

finally had both my cashbacks approved! what a faf!

do we have to register for the 1 year warranty ?

someone traded it in without toner and drum

Just check your Dell service tag number from back of printer on Dell warranty checker

http://www.dell.com/support/troubleshooting/uk/en/ukdhs1/TroubleShooting/ProductSelector

Well it looks like everything is working out as planned....bought printer on 24th May, sent in old inkjet printer on 30th May, £75 cash back on 3rd June and today (12th June) had email confirming full £100 trade in for inkjet to be credited within 40 days. Thanks OP !

What is the deal with the Trade to Save promotion as have got the new printer, emailed Dell for the £75 cash back but when it comes to the details for sending off my old printer it only allows me to enter the details of my new Dell printer and not the old HP one that I want to send off so they will think that the new one is being sent back and don't want any hassle

anybody who has sent here printer away do you still have the receipt? was it to postcode UB2 5LF unit 9? to me it seems like a cash and carry place?!

Got confirmation of full printer cashback yesterday for my old Epson inkjet!

That was the one on my shipping label?

It powered up, but that was literally all it did!

Can anyone confirm does it have to be the official power cable that came with the printer? Or can it be any old power cable like one of these http://www.amazon.co.uk/Canon-printer-power-cable-printers/dp/9746535412?

when I sent my old printer back today, the post office had trouble identifying actual address as the postcode UB2 5LF covers the complete trade estate, they eventually found the correct one on page 2 of their display - there was a unit 9 on page 1 which was not the correct one.

Not impressed just tried it and all I get is some black on the page most of it just a black line down the middle. Problem is I sent my old printer in the box, lesson to others try it first.:disappointed:

Did you shake the cartridge pre installling as per the instructions?

Ensure you have removed all the sticky tabs/labels from the printer and the cartridge

I've ordered it earlier than most, now it comes with lots of freebies, should I phone up and ask for them?

tbf, i would love the freebies now so give us a shout with how you get on!

sorry but I don't know and the receipt doesn't give any clues as it quotes just UB2 5LF and unit 9
update -I've just found out.. the unit 9 on page one was not located in trident way although postcode was correct

Dell 3330DN qualifies for Dell Money Back Guarantee - Receive a full refund if you experience a genuine technical fault during the 12 months following product purchase. Customer has to register within 30 days of purchase.

Fuser Guarantee - Fuser covered under the life of the warranty

I thought I had removed everything but tonight I removed tbe drum from the toner and found something like very thick card/plastic jammed in the roller, surely this isnt a packing piece. If it is I feel an ar** lol.
Removed and all good.:smiley:

Just found out for the return of my trade-in printer they use Parcel Force 'Express 48' service. With this service Parcel Force will collect you parcel for no extra cost. Wish I knew, would have saved me a trip and the trouble of taking such a heavy and large parcel to the PO.

See: http://www.parcelforce.com/send-uk/non-account-services/2-day-delivery-large-items

Hope this help those with a large and heavy printer to trade-in.

The Dell instructions mention that it must be dropped off at a PO. How can I arrange a collection?

Sorry, it appears free collection may only be applicable when purchase online as in here:
http://www.parcelforce.com/send-uk/non-account-services/2-day-delivery/faq

Just a Quick question guys, when you received the box did it have tape with writing on the bottom and clear tape on the top sealing the box?

just thought it was slightly odd that on the bottom it said if the seals broken..... and on the top of the box is just clear tape.

clear tape on both top and bottom when mine was delivered

ordered..it says within 5 working days.. but in myebuyer it is slated for Monday 24th..and am on hols then so hope it comes beforehand or else I'll miss out on this fantastic offer. Thanks OP.

Mine was due for delivery on a Monday. Ebuyer shipped it on the Friday before and, surprisingly, Yodel delivered it on Saturday!

You may be lucky, too.

But of course they didn't :smirk:

You could well be right.. the world has gone mad(der)

That give away list of crap is getting bigger and bigger :smile:

FREE KW-Trio Effortless Stapler with this product
FREE Pukka Pads 80gsm A4 Copier Paper - 2500 Sheets with this product
FREE Snopake Polyfile A3 Transparent - 5 Pack with this product
FREE KW-Trio UFO Medium Hole Punch with this product

Well if they're including a stapler now I'm going to get another printer!

Tempted to get another now!

Posted my printer on the 12th and its only just arrived in london not even at the trade in center! What the hell!

That doesnt make sense! Unless i live alot further away than you? :/

Anyway just sent them an email, they can claim 25% back because its late :smiley:

It's a pre-paid label so you can't claim money back!

How long did the shipping email take to arrive? Is it instant? if so, mine aint emailed to me yet. grrr.

No refund on Express48 for account customers.

http://www.parcelforce.com/help-information/compensation-refunds-and-claims/refunds-late-delivery

The lady there gave me a leaflet which says 25% can br refunded

Not for account customers like Dataserv - only for personal customers who pay for the label themselves.

printer is printing but after long delays. Is anyone having this issue? Not at all a fast printer for me.

At least one person has managed to get cashback for the trade in, I sent mine off 3 weeks ago now and I still haven't had word. They told me it takes up to 21 days for them to receive a report from the trade in place and then they email you to give you the decision.

If I ordered this today, am I likely to receive this printer and send of my old one to them before the deadline?

Thanks for both of your replies! have decided to take a punt on it and will see how it goes

There is an implication in there that you can "buy" the printer two days before the promotion ends and not qualify because the printer hasn't been dispatched until after the promotion. In my experience this does NOT happen however I'm open to correction if there is a wording in the terms to back it up.

I think it's better to play safe, while we still have time, why risk it.

That's up to others to decide.. it's only up to us to provide them with facts and opinions.. stating which is which. It is a fact that in previous cashback deals the promotion date is the date the promotion ends.. not the date the terms of the promotion end. The terms of the promotion are 14 and 21 days based on invoice date.. there is no indication that anything supersedes this. Other people may well not "take a punt" as the previous poster has, because your advice is to not risk it. In my view your advice is flawed, unless there is a fact you have that backs this up?

^Worst advice ever read on hotukdeals ^

Ebuyer certainly date the invoice when they send your order out, which in my case was 5 days after my order. Whether Dell would accept a copy of the web page you are given upon ordering instead of the actual invoice is something I don't know.
I'd imagine they might well accept this and as long as they don't check with Ebuyer who would probably give them the invoice date you wouldn't have any problem.
I'd probably email Dell first to ask to make sure. Some of the Dell staff are very helpful and may well go out of their way to help you if there is a problem.
Paying for quicker delivery from Ebuyer if it's nearing the end of the offer would probably be the safest option. I certainly wouldn't expect Ebuyer to be of much help if my experience of them removing the 3 year warranty statement from my orders page and then denying there was a deal with a 3 year warranty is anything to go by.

Got my postage back email today. All packed up and ready to go. Hopefully in 4 weeks time i get some cash. Or, its one expensive printer i didn't need.

I'm pretty sure the invoice date is irrelevant as far as buying a qualifying product...it is only relevant for complying with the terms of the promotion. My previous experience shows that, assuming the promotion isn't extended until all the products are gone, either the price will change or what you receive will change. Either way, the invoice will in some way reflect the fact that you bought a qualifying product. Dell would not allow a situation where a Ebuyer is able to dictate whether a product is or is not qualifying.

This is of course only my two cents and I implore anyone who has any doubt to contact Dell, previous correspondence shows their staff to be very helpful most of the time.

Morning all... how do you get the stapler and paper with it??


FREE KW-Trio Effortless Stapler with this product
FREE Pukka Pads 80gsm A4 Copier Paper - 2500 Sheets with this product
FREE Snopake Polyfile A3 Transparent - 5 Pack with this product
FREE KW-Trio UFO Medium Hole Punch with this product

I tried using the order form but it was refused until I submitted the invoice.

You add printer to the basket and checkout, you then get a few extra boxes delivered. When you open these boxes stapler and paper will be there.

I think all of those free gifts are gone now...
But ebuyer changes these free gifts quite frequently. If you are still interested to buy this printer, you may want to wait for another day or two to see if they add any free gifts back on there. But obviously don't leave it too late!
I believe Dell cashback only considers the invoice as the proof of purchase, therefore the invoice date must be within their promotion date, i.e., 30 June. I think you should purchase it latest by end of this week if you are using their free standard 5 day delivery.

I've ordered mine thanks to the 2 above poster for helpful information. I received an email stating order payment has been processed but when do they actually dispatch the item after this email?

Oops didn't check the eBuyer page, assumed he copypasted it from there. Yes they change it periodically, I've got a different set, with storage boxes. They may be removing it as they get less stock on this printer.

This should be hotter, but I don't blame people for not bothering so far ... Printer took 6 days to arrive (arrived on Saturday). Cashback and trade in not accepted as I sent in screenshots of the Ebuyer website. I have now added photos of the box and the printer and sent them back. Ebuyer has not posted or emailed me an actual receipt that Dell find unacceptable. If this is not sorted by tomorrow then the printer will have to go back.

On top of that I spent 6 hours trying to get it to work on my gf XP laptop but it wont even find it. So it is not that useful and it has already printed out 100 pages of nonsense letters wasting loads of ink and all my paper. What a waste of time and money.

Now free Ricoh Aficio SP100SU Multifunction Mono Laser Printer like the deal posted before, but 174.99 rather 199.99, still 1yr Next Business Day Warranty though.
http://www.hotukdeals.com/deals/dell-3330dn-mono-duplex-network-laser-printer-with-3-year-next-business-day-warranty-1555086

I am not knowledgeable enough to comment on the free Ricoh Aficio SP100SU Multifunction Mono Laser Printer.

To me any laser printer is good for home use, pretty much all modern flatbed scanners are good for documents.

One shortfall I know is that it doesn't support Mac OS nor Linux, so Windows only.

One sure good thing about is if you don't like it, you can trade it in for the £100 redemption!

lol

They really can't shift enough of these!

my £75 is accepted - waiting for BACS payment
£100 trade in - printer arrived there this morning so just waiting for them to check it and authorise it!

might order another one and send the ricoh back for trade-in!

Yes because, as I said, the invoice is for complying with the terms.. it has no bearing on whether the product is or is not a qualifying product.

I'm pretty sure (with the repeated proviso that I am talking from previous experience) that this is NOT the case. The first step in this cashback offer is to BUY a qualifying product. Ordering and paying for it while the offer is valid means the product is qualifying. The next steps in the process require the invoice.. the date of which is under the control of Ebuyer and therefore it would be unlikely Dell would base anything on this.

If you are unsure just check that the product is still in the qualifying list, here...

https://dellguarantees.com/en/gb/promotions/printer-cashback/qualifying-products/

If it is then buy it and comply with the terms.

done one when it was £200 - surprised to find that it has got even cheaper. Still waiting for confirmation re printer I sent back after 3wks but apparently this is normal and it can take 3-4wks to get confirmation.
Oh well in for a penny....
I would consider tomorrow as a potential cut off date if you are ordering with free postage. Ebuyer invoice dates can be 6-7 days after ordering and it is the invoice date that matters. Last one was ordered on the 17/5 and invoiced on the 23/5.

Has anyone had confirmation re the printer they returned?

What is your source for this?

eBuyer also have an ex-display model for £120.84 (+VAT) which can be used for both the cashbacks, so would be making a profit on this one! There's only one left in stock http://www.ebuyer.com/517988-exdisplay-dell-3330dn-mono-duplex-network-laser-printer-ebr1-210-29941

I am on my 3rd full price unit! Have a massive stack of copying paper and full toners now :smile:

Heat added

Just taken the plunge after much umming and arring and scratching head. It's a no brainer really but I was dubious. You don't get something for nothing but in this case it looks like you do.

How did I miss this, I was ordering something else and just saw this. It's a pretty sweet deal as it's effectively free with a 7000 page cartridge. I think I'll send the free Ricoh printer they provide with it. I am surprised you didn't get more heat.

Hi stevie197, thank you for your kind support. How did you manage to find the ex-display, I wish saw that earlier!

I might replace my entire extending family's printers, as it's free in money terms, but it costs the time spent.

Do you get a confirmation when they receive the traded in printer ?

My Dell still sits there packed, shall I open it, both cashbacks are confirmed and trade-in may take 3-4 weeks which is longer than cooling off period anyway, right ?

Well, just ordered. We'll see what happens. When they did the monitor cashback over a year ago I received no probs.

ordered mine on the 16th, still not dispatched.

Dell's cash back link not working for this model printer(£75). It works for the other models??? Any one experiencing this problem?

Clicked on. https://dellguarantees.com/en/gb/promotions/printer-cashback/
And it displays 'sorry page may no longer exist'?

That link still works, click on the small "CLAIM" button and it takes you through the claim process..

Is the offer been pulled off? The link is no longer working.

I just got the printer, the duplex printing function is insanely cool and fast.

EDIT: no, it's not fast, it makes an awkward pause after each page (about 5 seconds or more!), what in the world... I have the Dell colour as well and no problems there. Any solutions?

Might be useful for the ones who don't know, register here first: https://dellguarantees.com/en/gb/promotions/dell-print-assured/registration/

There are 2 Dell 3330dn printers in the list, which one should I choose? Thanks!

Thanks working now

Does anyone know how to setup with a USB connection. I have tried to connect with my PC win7 32bit. But its not recogniseing it!

I used the second one (the one highlighted in the picture, with the product number next to it).
What you're saying is unclear, cause the first one is the one without a product number, so why would I care about the ebuyer product number?

Anyway, I found the product number on the box, you also have there the serial number which is actually the service tag.

Where can we check the warranty status on our printers?

I received this email this morning, so upto another 7 days !

Dear Mr. ,


We have received your assessment report from our recycling centre and it is now ready for our customer services to review. This could take up to 7 days within which customer services will notify you if your claim has been successful or offer a revaluation according to the processing centre report.

Successful claims will be settled electronically using the bank details provided during your application. Please allow a maximum of 40 days from validation for settlement.

If you chose to skip, or experienced problems when entering your bank details, please contact our support team Mon-Fri, 9am-5pm, as we will be unable to process your payment without them, and your claim will expire.

For a confirmation of data wiping, please contact the customer support team.

Please keep this email for future reference.

If you have any questions please check our Terms and Conditions or email [email protected].

Please click on the following link and sign in with the user data you received when registering for the program:
https://tradetosave.trade-in-platform.com/public/login.aspx

Yours sincerely

Dell Trade To Save Support Team

Is there a maximum amount of claims you can do ?

I received that e-mail at 7.26 this morning and then the claim was approved at 9.00 so you should hear something today:

Dear Mr. ,


Your claim has been approved. You will receive payment electronically within 40 days of receipt of this email.

Please keep this email for future reference.

If you have any questions please check our Terms and Conditions or email [email protected].

Yours sincerely

Dell Trade To Save Support Team

Yes, sorry I meant the second one(selected on pic), with serial number matching that one on eBuyer website.

If you are a heavy user a replacement 14K toner cartridge is £80 which seems reasonable?

DELL REMAN 3330 3330dn 593-10838/U903R 14K Toner Cartridge - 12 Month Warranty

I had an error in my first cachback claim, now when I try to make another one I get a message saying serial number was already used.

Is there any way around this?

Thank you, there is a firmware update there available! Maybe it will solve the slow printing issue.

In case I decide to return the printer, anyone knows how much the shipping back to eBuyer would cost me?
Thanks!

Yes just had the approval email, thanks :-)

My problem with the USB connection was the cable. The cable I had was USB 1.1 which not compatible with this. It requires USB 2.2.

I just upgraded the firmware on my printer. Just for the hell of it. Will see if it changes anything.
By the way, there are newer drivers on the Dell support page, and newer software.

Also, for those who wanna play a bit:
Printing a font sample list
To print samples of the fonts currently available for your printer:
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
3 Press the down arrow button until Reports appears, and then press .
4 Press the down arrow button until Print Fonts appears, and then press .
5 Press the down arrow button until appears next to PCL Fonts or PostScript Fonts, and then press
.
After the font sample list prints, Ready appears.

Printing a directory list
A directory list shows the resources stored in flash memory.
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
Printing
60
3 Press the down arrow button until Reports appears, and then press .
4 Press the down arrow button until Print Directory appears, and then press .
After the directory list prints, Ready appears.

Printing the print quality test pages
Print the print quality test pages to isolate print quality problems.
1 Turn the printer off.
2 Hold down and the right arrow button while turning the printer on.
3 Release the buttons when the clock appears, and wait for CONFIG MENU to appear.
4 Press the down arrow button until Prt Quality Pgs appears, and then press .
The print quality test pages print.
5 Press the down arrow button until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, followed by a clock, and then Ready appears.

Verifying printer setup
Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up
correctly by printing the following: .
• Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed
options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed
correctly. Remove the option and install it again.
• Network setup page—If your printer is a network model and is attached to a network, print a network setup
page to verify the network connection. This page also provides important information that aids network printing
configuration.
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify printer options are installed correctly.
Note: If you have not made any menu item settings changes yet, then the menu settings page lists all the factory
default settings. Once you select and save other settings from the menus, they replace the factory default settings
as user default settings. A user default setting remains in effect until you access the menu again, choose another
value, and save it. To restore the factory default settings, see “Restoring the factory default settings” on page 136.
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
3 Press the down arrow button until Reports appears, and then press .
Menu Settings Page appears.
4 Press .
After the menu settings page prints, Ready appears.
Printing a network setup page
If the printer is attached to a network, print a network setup page to verify the network connection. This page also
provides important information that aids network printing configuration.
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
3 Press the down arrow button until Reports appears, and then press .
Additional printer setup
30
4 Press the down arrow button until Network Setup Page appears, and then press .
After the network setup page prints, Ready appears.
5 Check the first section on the network setup page, and confirm that Status is “Connected.”
If Status is “Not Connected,” the LAN drop may not be active or the network cable may be malfunctioning. Consult
a system support person for a solution, and then print another network setup page.

I feel like the printer starts printing sooner and faster after the firmware upgrade, anyone else can confirm this?

I see a couple of people have just had claims confirmed, please advise what printer you sent in and in what condition. I am thinking of sending in an old Epson inkjet printer with clogged heads when my Dell printer finally turns up next week.

I have done the upgrade firmware. I can confirm it is printing so much faster now. Very pleased. Just all goes well with cash back s.

Sent my old epson sx100 . fully working. Been printing for past four years but was starting to tell it's age!

Sent my DX4200 on Tuesday too, are you getting any replacement for the scanner ?

I am going to send off free the Ricoh printer for the trade in, can I keep the ink cartridge and send off just the printer for the trade in? Cheers.

Just ordered one hoping I'll get the invoice before 30th June, contaced ebuyer to ask them to send it! Have an old Hp inkjet to send in so even if I just get £100 off not a bad deal really!

Hi, does anyone know if I'd receive the full £100 cashback if I traded in my old Epson Stylus Photo R340?

Thanks.

Thanks mine says delivery by 28th June so it'll hopefully be here! I's also still on security check and has been for almost 3 hours now is this normal?

Switched to DRAFT, print quality still amazing, not sure how it can be considered draft...

Anyone connected this to their router and use it wirelessly?

How is everyone updating th firmware? I used the web page built in to the printer and it uploaded and checked the CRC but seems stuck there.
I see the firmware download has folders with something for USB but the chm file there doesn't show any text for me and there is no read me.
I don't really want to go to the hassle of installing the printer and drivers again over USB if you need to do that to update the firmware.

My printer also had a few marks on it which makes me wonder if this is a return. A waste of time contacting ebuyer as they'll just deny it. They shouldn't get away with selling these as new if they are used. I didn't unwrap it until today as I was waiting approx a month for my claim to be approved

Don't understand why this deal's temperature has not gone through the roof!

Mine still says security check and ordered this morning is that normal?

Just ordered two. :sunglasses:

Mine says awaiting stock, yet they say they have 150 in stock?

Desktop site says it will be despatched on the 27th. I assume I need to have it in my hands by the 30th to claim?

Excellent, thanks :smiley:

I'll ask you the same question I've asked others who state this... where is your source?

IMHO you need to buy a qualifying product.. there is NO mention in the terms about the date of the invoice as regards to whether the product qualifies. Therefore buy the product WHILE it is a qualifying product and stick to the remaining terms ie 14 days and 21 days from invoice date. I would of course be happy to stand corrected if someone has had this clarified from Dell... and if anyone is in doubt they can refuse delivery if the invoice date is later and they don't want to risk it.. but I'd first suggest a quick e-mail to dell via the link in this thread which will confirm whether or not Dell cares about the invoice date for the purposes of buying a qualifying product. It'd be a shame for people to miss out because of some unverified rumour.

All T&Cs refer to the invoice date not the order date - whilst there is no explicit condition stating which date (order or invoice) applies to the promotion period it would be safest to assume it is the invoice date - if your invoice date is after the end of the promotion and they refuse your cashback you would have to return the printer at your own cost.

Anybody got a link to the dell cashback site? This one seems down: http://www1.euro.dell.com/content/products/productdetails.aspx/printer-dell-3330dn?c=uk&cs=ukbsdt1&l=en&s=bsd

Late here. Are we suggesting that it's still safe to buy now (last day today) for the free delivery option as within 5 working days (Mon-Fri).

I'm tempted to go for it but if the invoice date is based on despatch date & was despatch late (which could be any working day during Mon-Fri) after 30th June then I can always decline the delivery if it turns up.

The ebuyer invoice only has the invoice date on it and not the original order date - this invoice is what you have to provide for both cashbacks so I still think there is an issue with ordering just before the end of the promotion date where the invoice date is after the end of the promotion. If anyone is concerned then they should contact both Dell and Tradeserv to check what is acceptable.

Ive gone for it and ordered 3. Says should be delivered friday :smiley:

not heard anything from them yet sent the printer on the 12th

After much ooh ahh, decided to go for it & bought 2 as a chancer.

Just wish I had a printer to trade in...

You get a printer to trade in free with the Dell one !

I was attempting a bit of humour! I'll get me coat...

tried ordering another one, payment problem with all 3 cards so paid with paypal. only my paypal is a business account, it doesnt state my name just the business name followed by the address. Is that going to be a problem when claiming cashback?

In regards to the post above. What are you going to miss? Just the delivery of the printer.. Your invoices will still be dated before the 30/06 so you will still.be ok for all thr cashback or am i missing something?? (just wondering as ive just ordered a few today)

Yes but you have invoice dated before the 30th do you have to have completed all the forms before the 30th??

The serial number is also on the label on the box as confirmed here by another member.

Hi, im just a little confised here are you going away for 21 days+. Im only asking this as im getting mine delivered on friday 28th ill process all the cashback claims the same day and initiate my trade.in returns so will i be ok?

What the hell... Just ordered another two (to go with the two I've already ordered)!

Delivery scheduled for Friday, 29th surprisingly which means I'll hopefully be able to get the Ricohs back in the post on Saturday!

Am i not right in thinking that the cashback promotion is the only time constrained one? Or do all the trade in printers have to be back at the centre for the 30th aswell? I was under the impression that as long as the claims had been.initiated by the 30th then you would be ok? Could someone please clarify this. Thanks

... i mean the 75 quid one being the only time constrained one

Is there a limit on how many you can claim? I've ordered 1 but could do with 2 really.

The limit is 10 per household.

Thanks but doesn't help as page still not found. Does anybody else have this issue with page not found regarding dells cash back?

Good Morning all.. Quick Question.. If I ordered 2 would I have problems as it will be on the same invoice number or would I be better off ordering 2 separate orders.. I'm asking this as I would pay next day delivery to make sure I got them both before the cut off date.

I know this is risking it a bit, but if you order today they still need to post it by Friday to get it here Monday? So the invoice will say the 28th?

are you still eligible for cashback if you are a business customer on ebuyer?
my shipping date is 28th june and my delivery date is showing as 1st july, so would i qualify for 75 pound cashback

When I first installed the printer is was using the Dell Open Print Driver but this seems to be limited to a max resolution of 600 dpi and 12 ppm - I changed the driver to use the specific Dell 3330dn one and it now shows 1200 dpi and 40 ppm. You can either download this driver from the Dell website or you can go to the Advanced tab on the printer properties and change the driver there - you may need to click on the Windows Update button so it downloads a list of all the current printer drivers.

Is it still safe for me to buy this today?

Thanks, I got the following response

Thank you for your email.
No, you do not need to send the toner cartridges to get the full cashback, you can send it without the printer cartridges.
The only conditions for the trade-in device are:
Must weigh less than 20 kg, be complete, meaning it must turn on, and that it must come with a power cable. You do not need to send any other accessories and it does not need to be fully functional, as long as it turns on.

http://www.amazon.co.uk/Dell-210-29941-3330DN-Laser-Printer/dp/B0035KOSPU/ref=sr_1_1?s=computers&ie=UTF8&qid=1372071261&sr=1-1&keywords=Dell+3330DN+Laser+Printer

Better to buy off Amazon and then send the trade in? Or you can only buy from Ebuyer?

Both my orders have payment confirmed with expected delivery date: 28/06/2013.

Order Date 23/06/2013
Ship Date: 27/06/2013
Delivery Date: 28/06/2013

Fingers crossed.

Edit: TCB £2.29 per order pending.

I just put the order in - it says ship date 28/6 - does this mean I will make it or is it too late?

You will be fine. Your invoice date will show 28/06 so you will be within the time frame

How long does it take to claim back? I'm tempted by another, but am guessing I'll be out of pocket for at least a month?

Ebuyer are an official dell reseller according to t&c , i don't think Amazon or the reseller on Amazon are. I may be wrong but not worth the risk imo.

Yes, the page is still not there, send them an email about it so they are made aware there is a problem.
I did send them an email but if it's just one complain might not change much. You can also phone Dell using this number (regular landline guys so go crazy with it!) 01784462104.
The correct link you need to go to is below, but please do send them an email or phone cause they were telling something like well nobody else had a problem...
https://dellguarantees.com/en/gb/promotions/printer-cashback/claim/

Thank you. :smiley:

The Open Print Driver was automatically installed when I added the printer as a network printer - I didn't use the CD so you are probably fine if you used the CD. The printer preferences page should look like this:

My 3330dn arrived this morning and it was set up in minutes on the network. Mac OSX 10.8 drivers are on the Dell US website.

Initially it wouldn't feed paper through at all. The trick for me was to set the Plain Paper Texture to SMOOTH instead of Normal in the on-printer 'Paper Menu' and now it's picking up paper without problem. I've yet to touch the free Ricoh printer that came as part of the deal.

Windows 8 should have the printer driver to hand so I doubt you will need the CD

I have emailed dell about max claims for the printer cashback.

Here is a screenshot of the printer properties page:

... will post response tomorrow. trade to save is deffo ten per household so will clarify the other one once they let me know

Never leave your wireless printer unsecure

http://twitpic.com/cxwuw3

About the £75 cashback,
1) How fast should I expect it?
2) Will I get another message informing me the money were transferred or I should just keep checking my bank account?

17 Jun: Printer ordered
21 Jun: Invoice Date
24 Jun: Printer delivered to me
24 Jun: Cashback & Trade-in claims submitted (just before 11pm)
25 Jun: Link to Prepaid Shipping Label received from Dataserv at 8:37am
25 Jun: Cashback approval received from "Dell Guarantees" at 9:16am

Amazingly slick so far. Of course, no money received just yet, but the process to date, and the many other comments posted here, make me pretty confident. Wish I had ordered sooner and bought more than one! Very many thanks to the OP, and, like many others, I have no idea why this is not much hotter.

Sorry if this has been asked already, but if I ordered the printer today and chose the free five day delivery, would I get the invoice in time to submit a claim? :smiley:

I think its too late for supersaver now as it would be invoiced on 01/07/2013 (if ordered today)

Its possible it will still be sent out earlier, sometimes they are, but I'd not risk it myself. Its worth the £17 delivery will cost, if you actually need one I'd just pay.

Thanks for the quick replies, should have ordered at the weekend. I guess you can't be a cheapskate AND lazy :smiley:

From my experience eBuyer rarely sends it earlier with saver delivery (as Amazon does sometimes), I wouldn't risk it.

Hi all, just submitted both the £75 cashback and £100 trade-in scheme. 10 minutes later, received an email confirming that the £75 cashback has been approved.
Now I want to ask others how long did you have to wait for the shipping label to be emailed to you?

anyone else with windows 8 64bit been able to get the printer working properly?? I can only print in 600x600? It wont even let me download from the cd. Any ideas?

EDIT.. done it now...only took me 4 hours to sort out :disappointed:

I've just changed mine to the XPS driver - I think it affects colour printers more than mono ones but it may be a little quicker when printing from Windows:

http://msdn.microsoft.com/en-us/library/ms742418.aspx

How did everyone manage to send a copy of the invoice? I'm a real technophobe so any help will be gratefully received.

like i say...im a technophobe.. i havent got a clue how to do this.. I'll try tho.. I'll say goodbye to another 4 hours now.. lol

The invoice you needed can be found by:
Log in your ebuyer account > View Order History > order number (the link that displays as 19xxxxxx (View))> status (the link that displays as 'Invoiced' after the printer is delivered to you) > Click for Printable Version

If you use Google Chrome, you can choose print > choose 'Save as PDF' from the printer list > save it at wherever you like
Or, you can actually print it off from a printer and scan back in if you cannot figure out how to save prints as pdf...

Thankyou joeho.. that's exactly what I needed.. Thankyou very much . It worked perfectly.


Does anyone have a link to the cashback to send my old printer back?

Thanks Coolguy...You've lived up to your name :smiley:

can anyone tell me where i can find the serial number please, i know it was outside the box but little kids in my house teared it off, can it be found anywhere else?

I'd expect it to be on the printer?

Ordered, got free named day delivery for some reason!
Thanks!

Use service tag

Why wouldn't you put the serial number on the product?

They are offering free next day delivery on them now, so iv just bought my 3rd, i'm building up a very nice collection of them :smiley:

Jesus, do I need a third?!?!?!



Tempted....

I used Service tag, and worked. If you read earlier comments, service tag was recommended.

I used the serial number which looks like this:

CN-0W795R-48730-xxx-xxxx

I ordered another one, and got a screen at the end for Shopper Discounts & Rewards.

Anyone knows if it is worth trying them for 30 days? They charge £10/month afterwards.

Thank you for your email.

You may use either the serial number or service tag, these are both unique codes for your new device.

Please do not hesitate to contact us should you have any further queries.

Kind Regards,

Julia

Dell Promotional Support

Thank you for your email.

We have two approved claims of you in our system. Claim references: xxxx and xxxx. Both claims are correct and validated.

The serial number we are after is most of the times stated as Service Tag, although the other number you have provided us with is not wrong and can be accepted also.

Please do not hesitate to contact us should you require further information.

Kind regards
Marijke

Not sure what I'd do with them though! Only wanted the toner out of them, no point ebaying them as the market is flooded and they sell for £30ish lately with toner. Plus I'm out of pocket for a while for the cost of them, so £525 down for a month or 2. May just leave it, but then again....

Has anyone had there claims confirmed when sending back the Ricoh printer that you get with this ?

Bonkers they are desperate to shift the old stock...tempted to go for my second:)

Now there is free next day delivery I caved in & ordered a second after all. Let's me trade an old Canon MFP and will leave me with 2 unopened 3330DNs and 1 unopened Ricoh all looking for caring new homes. Will be curious to see how eBay price moves, or not, over the next few weeks. Many thanks again to OP.

My cashback claim using service tag was accepted. Thanks

Ebay will be swamped with these from next week so the price will fall sharply. Was probably better to get these at the start of the deal instead of the end :/

They've hardly sold for the last few weeks anyway, I think £36 was about the best price I saw one reach.

True but there are sellers selling them @ £65 with make me an offer aswell so can only see the price being driven down in the coming weeks which is a shame considering the toner itself is worth over £100 !

Does anyone know if Parcelforce will collect the printer(s) from you rather than having to take them to a post office?

Anyone get this when filling in the trade in cashback form

"The operation was paused, a processing of data is not available!"

With the recycle bit - is there any way of confirming the old printer has been delivered - when I log in 10 days after posting it just says 'print your postage label and the label and proof of postage don't seem to have any tracking info.

What does 'claim validation' look like from Dell - I got one email after submission on 8th June saying I had successfully completed the form but nothing since then.

I'm thinking of posting a new deal for a FREE Ricoh Aficio SP100SU Multifunction Mono Laser Printer - simply send the dell back for recycling.... :smiley:

Thanks - I had tried the code of the postage label and hadn't spotted the one no the proof of postage was different - they only differ in 1 digit half way through.

Sadly no second email from dell re validation though, but no email about any problems either, nothing in spam either that I can find

Edit: Take it all back, I did find it in spam eventually. The Mail.com spam filter is getting particularly fierce of late....

When you took the parcel to the post office they scanned the label. This would produce a receipt to say they have accepted your parcel to be sent off.

It should be a Parcel Force Track number.

4th ordered :man:

My point is the tracking number on the PO receipt does not match the tracking number on the label.

What you will find (well I did) is that if you click the "print your prepaid postage label" link, although the URL looks unique, it actually generates a totally different tracking number each time!!!
So, unless you kept the original PDF the first time you clicked the link and printed it, the post office receipt is what you definitely need for tracking.

Just taken delivery of my 2 orders. One of my (free accessory) Ricoh Aficio SP100SU A4 Multifunction Mono Laser Printer has glass damage which was quite clear when the Yodel delivery chap dropped them off while I was there. It's beyond use as tiny glass shads are everywhere.

Email with photo evidence off to Ebuyer for replacement.

I suspect that the (free accessory) Ricoh Aficio SP100SU A4 Multifunction Mono Laser Printers are returns from other customers as the glass damage one didn't came with a toner either. The cheeky gits.

Has anyone noticed this?

Got printers delivered today, £75 cashback form seemed fine, trade in one a bit strange as when you selected the new printer and your trade in (in my case Deskjet F4580) the form seemed to suggest the "old equipment" was the new 3330DN?? Got the acceptance emails, just awaiting the confirmation...

oops, didn't print out the packing sheet when I submitted trade to save claim :disappointed:
does anyone know if i can do so later, once they send the prepaid label??
thanks

You can login to your account and re-print the packing sheet:

https://tradetosave.trade-in-platform.com/Public/Login.aspx?pid=7&mid=53

I got my trade to save confirmation of trade in delivery, you were right about it being once weekly on a friday. Got to wait 7 days to see if successful, so some you early birds should find out today if all ok.

email but I posted mine on the 12th June so I reckon next Friday am you will get your confirmation looks like this.

We have received your assessment report from our recycling centre and it is now ready for our customer services to review. This could take up to 7 days within which customer services will notify you if your claim has been successful or offer a revaluation according to the processing centre report.

Successful claims will be settled electronically using the bank details provided during your application. Please allow a maximum of 40 days from validation for settlement.
Edit just received this:
Your claim has been approved. You will receive payment electronically within 40 days of receipt of this email.
Happy chappy could be +£11.68 after all the cashbacks and it';s looking good, thanks again op.

@lugsy3 what printer did you trade in ? Sent the Ricohs back yesterday hope they get approved !

just had confirmation of tradein printer approved but used a decent high inkjet.

Has anyone had there tradein approved using a cheapo £20 (when new) inkjet printer? struggling for my second deal and want to keep the ricoh as its a scanner too

second question - the cheapo inkjet printer only powers on but goes straight to a red light and does nothing else. Do you think this will satisfy them?

@Tan159 - I think aslong as the printer powers up then you are ok. If you think about it logically most people will be replacing their old printer with this new one because their old one is broke so you will be fine .

Just got handed a deskjet 5150 to trade in, so can keep the ricoch :smiley:

Am I to late to order this?

I wonder would someone who traded-in the Ricoh printer, could you please let me know if you have the toner taken out? I am sure some members like myself would be interested in them. Please PM me if you do. Many thanks.

Both my ricoh printers appear to be very badly resealed, not opened either yet but there is no way they are new.

So you can order today for Monday delivery.

Presumably that means it must be dispatched tomorrow or Sunday. Would the invoice not have tomorrow or Sunday's date therefore?

Anyone's ricoh's missing the usb cable?. Think mine is refurbished, double tape on the outer box, foam bag wrapping was all over the place.

I may return my Ricoh ones as they are second hand, ebuyer made no mention of this. No way in hell are they new, fingerprints everywhere as well as being unsealed. Not tried one yet but wouldn't be surprised if they didn't work.

Trading mine in also, but used it to print the return labels and claim form. In fairness, the box dont show the usb cable is included.

Do you have to box your own printer up or do Dell send packing box?

Just received conformation of mine on a brand new pronter i bought for £16.06! :smiley:

Hadn't realised neither printers don't come with USB cable. Really cutting corners nowadays, even for a RRP 599 printer!

At first glance on the Ricoh box, I thought that drawing was a USB cable thinking it was USB powered. Now you pointed out that it is the power lead. Actually it comes with an EU lead, supplement with the UK lead.

Sorry mine was a canon pixma MP230 without inks, it did go with a usb cable tho, condition was good and working

got my £100 cash back confirmed yesterday, took their time, had printer nearly 2 weeks! so once it drops into account I'll have a free printer + 1p off the bat!

Nice, my Ricoh has arrived smashed: wondered why it was making weird sounds. Sent in an eNote to get it replaced, I doubt Dell would have accepted a broken printer...

No one got an opinion of what the invoice / dispatch date would be for an item ordered today for Monday delivery?

(Luckily?) for me my Ricoh arrived fine/in one piece - complete with toner, and a UK (as well as European) 3-pin power cable.
Seems a bit hit and miss for everyone?
Scans and prints fine :smiley:

My ricoh looked like the box was opened then resealed. printer looks new.

I think all these are returns from simewhere. intetestingly the same printer sold in malaysia and india are sold without a chipped toner and marketed as cheap to refill ow cost printers. For us gullible UK punters we get a chipped toner

I believed ebuyer opened and add the UK lead, because this printer isn't really sold here.

When I click the cashback link from dell website, it states page not found. I tried the other printers and they were all fine. Just wondering if anyone else had problems with the dell cashback website.

Thanks for that, better get mine claimed!

The one I ordered yesterday has been invoiced today :smiley: - Safe to order another one now?!

Thank you lugsy3

@ anyone who has returned a faulty printer

do you mark it as complete and working, or not
do you also put the model of printer you return, as it looks as tho thats what you have bought if you go to the page after inputting the details

So ebuyer is still showing both cashbacks available on their website - I'm half-expecting Dell to extend the cashback window but the website still shows the promotion end date of 30th June.

Cashbacks done, not had an email to say anything though. Now to look for the trade in link....

EDIT: Yeah, just spotted that too! Link for trade in if anyone needs it: https://tradetosave.trade-in-platform.com/_Content/en-US/LandingPage.html

why is this expired ? this deal is still valid. Please unexpire.

I have 5 ricoh toners if anyone wants to make me an offer on them please feel free to pm me. My ricohs are arriving at the cashback place as we speak so hopefully will get a quick turnaround on them :smiley:

From dell website
Dell Printer Cashback Promotion Dates: 15th May 2013 to 31st July 2013

https://dellguarantees.com/en/gb/promotions/printer-cashback/

The extension is great. I just dont see how anyone is making any money from this (Dell,Ebuyer) as they giving something for literally nothing, surely even to shift old stock you would still not give it away ! Im not complaining just dont see the logic in what they are doing from a business perspective.

I expect they need to recycle so much stuff a year to meet their green credentials, although unsure what benefit this has to them.

Just put through the first trade in claim, the forms are a bit clunky! Dunno what it was, but felt the whole thing had been bodged together. Just gotta wait for them to send me a postage label now, and decide what to trade in on my second order.

Maybe its just me, but they always seem to have 150 in stock when I look. Even after I ordered!

Im tempted to buy more now , however want the cashback for the trade-ins confrimed first . How long does this process usually take - if they were delivered into the processing hub today ?

Pretty sure it says 40 days after being accepted?

is trade in still valid ? Can we send old hp injet ?

http://configure.euro.dell.com/dellstore/nodata.aspx?~ck=dellSearch&baynote_bnrank=0&baynote_irrank=1&c=uk&cs=ukdhs1&kc=305&l=en&oc=%203330dn&s=dhs&sbc=printer-dell-3330dn&fb=1

1st of July now, is this thread expired? Not sure if the cashback is still working, thread says it ends on 30th june....

faaj ... Dates have now been adjusted to 31/07/2013 on their website , there is a link a few posts up :smiley:

is the max 10 per household?

that applies to toner buy back though?

guessing both the cashback and trade in is still 10 claims per customer?

The Dell is a great printer, I'm really happy with it and I haven't even done the firmware upgrade yet! Just got my postage label and confirmation of Cashback by email.

Hurrah!

Really interested in this deal, trying to convince my dad to stop paying so much money for inkjet printers he hardly uses and cartridges which dry up.

He's a bit wary of the cashback idea, though I've done it many times before, so is there anyone here who can confirm they have successfully completed this deal and managed to get both cashbacks?

We were planning to send the free Ricoh printer back as the trade-in. Did anyone else do this? Did you get the full trade-in amount (£100)?

Thanks for your help.

Hi can you claim both cashback? Which would mean a free printer?

@josephmccowie

I have spoken directly to the cashback team who are dealing with this offer. They are very friendy people to talk to and are fully aware that ebuyer are giving away a free printer with the dell one. I asked specifically if it was ok for me to send this printer to the cashback place and they said it wasnt a problem as , as far as they were concerned the terms and conditions of the offer were being met (ie sending in any printer) Ive took a punt on this by sending 5+ of the ricohs in , when i put the cashback claim in i specified that it was the ricoh i was returning and the cashback claim was accepted pending inspection of the printer. So as too good to be true this offer seems to be , it does seem that it actually is all kosher !!

Is it too late to get on board with this offer from square 1? It seems the web page at Dell for checking item eligibility is down here because the offer is now over perhaps?

Hi can you claim both cashback? Which would mean a free printer?????

^^ In short yes you can

It does, but ive done as much digging as i could before i took the plunge to get all the facts confirmed and it all came back ok so.........

would i be crazy for buying 10?

You would be as crazy as me and probably a few other people on here ha (ie you wouldnt be the first)

Thanks OP

... Just be cautious that your money will be tied up for 2 months max and also that if your planning on ebaying any of them , it is flooded with them a the minute so returns will be minimial for the effort involved in selling them.

Your link is for the selling page for 3330dn which has been removed as Dell no longer sell it. It has nothing to do with the trade-in.

https://tradetosave.trade-in-platform.com/_Content/en-US/LandingPage.html


Thats the trade in link .... seems to be still active

but the £75 offer seems to be down - click on the offer from this page: https://dellguarantees.com/en/gb/promotions/printer-cashback/

hmm .. yes that one is down however i would suspect dell will be updating the link as the date has been changed this morning.

Click on "Claim" tab just above rather than the printer. That seems to go through fine.

Thank you for your kind support of this thread and others contributed. There is always a risk with redemption, but Dell seems to be modest processing them. Many have traded-in the free Ricoh printer having the enclosed toner taken out to be reused elsewhere. Ink cartridge, toner, photoconductor are not required with the trade-in, but the power lead. If you have an old printer laying around, they accept those too, so you can keep the free Ricoh.

Is this actually a good printer and can toners be bought on the cheap as I was going to get this from PC World today which is also rated highly?


http://www.pcworld.co.uk/gbuk/printers-ink/printers-scanners/laser-printers/brother-hl2250dnr-network-monochrome-laser-printer-13319697-pdt.html

I'm in for one, I need a new printer and my old one is.. well... old. Thanks to all for the reassurances and explainations/research - I imagine if this deal would boil if people realised just what is on offer here...

has anyone actually clicked and filled out the cashback form? This is what I get, so it looks like the link is dead or the deal is expired.

The page you requested may no longer exist on Dell.com

There may be a misspelling in the URL you have entered
The page or file you are looking for has been moved, retired or is no longer available

Majnu: What are you clicking on? If it's the image of the printer that directs to:

http://www1.euro.dell.com/content/products/productdetails.aspx/printer-dell-3330dn

Then yes, I get the same thing as it appears to be Dell have stopped selling the printer directly, but above that is a tab called "Claim" which seems to be for filling in and uploading. Are you getting it on that page?

yeh sorry I gave them a call and they said "don't click on the image noob, click on the claim button on the horizontal menu" lol

also the cashback claim takes upto 14 days
the trade-in can take up to 2 months

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=161054666703&clk_rvr_id=496311907690 isnt this the same printeR?

OK, I am in for the free printer. Hope dell does all cashback as promise.

@kingraza27 ..It is yes. However thats grossly underpriced i would expect the seller is just trying to shift them quickly.

Only strange thing I find is the stock is increasing from 144 -> 149 -> 150...

Yup, but lots of them are sat on no bids with a starting price much lower than that.
http://www.ebay.co.uk/sch/Printers-/1245/i.html?_from=R40&_nkw=3330dn&LH_Auction=1

One went for a penny, although they did charge £35 p&p!
http://www.ebay.co.uk/itm/BNIB-Dell-3330DN-Mono-Duplex-Network-Laser-Printer-/321149198711?pt=UK_CamerasPhoto_Printers_Printers_JN&hash=item4ac5fbe177

as chunk1985 said, the market is saturated so I have no sympathy for people who brought 10 and are struggling to shift them (even if it works out they didn't spend a penny).

My plan is to get one now, as I really need a new printer, and if it all goes through successfully buy it again in a week's time (if the offers are still on) for the spare toner. I feel this is a sensible approach...

ok bought one as I needed a printer and hopefully all the cashback and trade-ins will go smoothly. I didn't want to get another just to get free toner, but for those who bought the printer previously which refills and chips are you using? Or even is there a cheaper toner alternative?

cheers

OP says that ex display is included but the terms suggest that anything but new won't be considered.

Can non laser printers be traded in?

Good spot... you got me there!

yes - (from https://tradetosave.trade-in-platform.com/_Content/en-US/TermsOfUse.html)
Printers, Scanners or Fax
Complete with power cable, device must weigh less than 20KG

Purchased - I am sick of Inkjet printers going wrong. Thanks for the research!

i have a 10 year old Lexmark M412 laser that i would like to trade in but the case has a crack and the drawer that opens (it works on a hinge..) to feed paper in is also cracked. also it prints with alot of black blotches everywhere! so my question is will i get the full £100 trade in for it or will i get less? i read in the terms that £20 (i think) is deducted if the case is permanently marked.

Is it? Damn, mine had a red permanent marker on it :disappointed:

can you not get it off with some turps ?

Posted it at lunchtime :disappointed:

Wipe over the permanent ink with a non permanent marker and it will wipe off surprisingly.

I think a £20 deduction is pretty steep considering all the printer has to do is power on ! Hopefully you wont get a jobsworth and will be ok

I hope so!

How can I make this printer wireless?

I have just phoned Dell and I was told that I can only participate to one of the two promotions. For example, if I buy a printer I can either claim £75 cash back, or trade in my old printer for £100. The deal is misleading as it sounds that you can get both which makes the printer free. Good luck!

Rami it would appear you have been misinformed or spoke to someone who doesnt know what they are talking about. Ebuyers procurement department have confirmed with their Dell people that both deals can be used side by side so i wouldnt worry about it.

Ebuyer are claiming you can, if you can't then the goods were mis-sold and ebuyer will be receiving them back.

^^ Thats my failsafe aswell , i bought them on the premise that £175.00 could be recieved through cashback. Anything different ill return and take it up with my credit card company. However i have faith that Ebuyer have covered all this before posting it on their site.

Ebuyer states:

*Please note that the cashback and trade in will be honoured together by Dell

and I'm guessing that this has been pre-arranged/talked about between Ebuyer and Dell as Ebuyer had the max weight of the printer before it was corrected on the Dell site, also would have thought someone would have raised a red flag is something was off about the cashbacks.

I have just emailed Dell's trade-in team with some of the questions posted here and am awaiting a reply. I will post the response here.

Just emailed them to see if they will accept an old HP Q3500A PSC 1350

has anyone received the cashback from both ebuyer and dell?

Both cashbacks are from Dell as I understand it...

Just checking ebay and can see this for ''BULK Toner Refill'' ? i remember my cousin used to do this for brother printers as he was a technician working for service. those toner refill shops also use this ,can this be done guys ? Anyone received the printer can you verify the cartridge is refillable please ?
http://www.ebay.co.uk/itm/7K-Refill-Toner-Kit-Reset-Chip-for-Dell-3330-3330dn-330-5206-330-5207-W895P-/170774743504?pt=US_Toner_Cartridges&hash=item27c2f7c9d0
and that
http://www.ebay.co.uk/itm/1kg-1-000g-BULK-Toner-Refill-for-Dell-3330dn-3330-Laser-Printer-NO-Chip-/121087775617?pt=US_Ink_Refills_Kits&hash=item1c3164d381

If i buy the printer now, would it be too late to claim cashback and trade in by the time it arrives? And can I trade in any working printer i.e inkjet or does it have to be laser
Thanks for any help

I have just completed both the cashback form and the trade-in form. I will update others how this progresses.

Hope below helps out :smiley: with telephone numbers

Dear Sir,

As per our recent telephone conversation I am hereby sending you the links and information in how to submit claims for Dell Trade to Save and Printer Cashback.



Printer Cashback - £75 – This claim needs to be submitted within 14 days of the date of purchase as day 1. Please see the link for how to submit a claim here: https://dellguarantees.com/en/gb/promotions/printer-cashback/claim/ . Telephone number 0843 308 3773.



Dell Trade to Save - £100 – This claim needs to be submitted within 21 days of the date of purchase as day 1. Please see the link for how to submit a claim here: https://tradetosave.trade-in-platform.com/_Content/en-US/LandingPage.html . Please click on “Get Cash Back Now” to start the claim process. Telephone number 0843 308 3774.



Please let me know if you require any further assistance or have any further queries about the promotions.

Kind Regards,

Dell Promotional Support

Thank You very much that really helped @Rbourne

edit - ninja'd by Pimsy's post

I contacted the Dell team and they said they accept printers up to 5 years old

when did they change it to be a fully working printer? all they wanted a few days ago was the thing to power on, and have a paper tray and power lead

I just got the postage label for sending a faulty one back. when I marked it as not fully working and complete, it still said £100 cashback expected

@staffiebull on the online trade in form you marked it not full working?

can anyone confirm it says they only accept printers up to 5 years old? like @ibz100 says.

This is what Dell told me nearly two weeks ago when I enquired about sending in an inkjet with clogged heads that is over five years old:

"The requirements for printers are that it must be an inkjet/laserjet printer, it must be complete with a power cable and it must power on upon receipt with the recycling centre. It must also weigh less than 20 kg, if it weighs more than 20 kg you may still participate in the promotion but you would then have to provide for the postage yourself as the pre-paid label do not cover more than 20 kg.

If your printer meet these requirements it will qualify as a trade-in device for in this case £100."

No mention of being under five years old, but also, unlike eBuyer, it does not list dot matrix as an acceptable tradein.

Hi

This is a very noob question - I've got the address labels from Dell - now what do I do? The dispatch day is blank. Do I contact Parcelforce or are they coming tommorrow automatically? Theres no information about this on the Dell site (unless I've missed something obvious)

You package and include all appropriate documents as part of the offer, stick the label on it and take to Post Office....

Someone also posted responses from Dell saying the printer doesn't have to be in full working order, as they understand people trade in a printer when it stops working.
I would encourage people posting the emails here and keeping them in case future problems will require arguments to Dell team.

About the 5 year old limit, I think someone already posted info about this, and it seemed there is no limit.
If it is not in the Terms and conditons, then there is no limit.

Thanks wyutani - appreciate that.

I traded in an 8 year old Brother laser printer and received the full £100 trade-in value so there is no age limit.

Really want to buy this. Like, really really. Sick of not being able to print anything. If only I had £174.99...

Anyone fancy lending me it? :smile:

The joys of student life.

what documentation do I need to add into the box exactly. i'm still awaiting a copy of my claim form

why is the printer so big? i thought my 10 year old Lexmark was big but the dimensions of this Dell are of Big Mac proportions.

Ok then , here is how it goes ... A proposal or an idea
As long as everyone chips in. :smiley: with a guarantee !
As far as i know minimum bank transfer is 1 pound. and there is no transfer fee for transfers within a bank !
What bank you work with ? :smiley:

What an idea!...if only i could find 175 generous people with a spare £1 :smile:

Not sure how happy santander would be about it though :stuck_out_tongue:

is it possible to feed a single sheet of paper into this without loading it into the built-in paper tray?
on my current lexmark i'm able to feed in a single address label on a sheet 1/3 size of A4. i hope the dell can do this too as i don't want to be printing a full sheet of labels when i only require one!

Hi can you buy more than one, or is it just 1 per address?
Thanks

do they accept hp printers that are worth £20 pounds?

Yes hummer, they will

Dear Mr. ******

Thank you for your email.

Dell Trade to Save is an ongoing promotion at the moment.

Please do not hesitate to contact us should you have any further queries.

Kind Regards,

Julia

Dell Promotional Support

Ordered, hope it all goes through OK. Planning to keep the ricoh printer and pick up a cheap one to trade in as don't have a printer at the moment

Can anyone that has this check if it can take 280gsm card through the manual feed (I know the manual states 160? but I have this card I need to print on)

Yeah, pretty sure its 10 per household. I'm seriously tempted to get another 8, just realised I have 0% on my CC til December. I have use for 2 of the Ricoh ones, so then I'll have 5 toners each for them plus 9 spare Dells (I need one). Even if they ebay for £30 each thats still £270 profit for zero actual outlay from me.

Jsut seems too good to be true!

Won't the outlay be £1,749.90?? to get £270 profit?

He said he has 0% on his credit card so it wouldn't cost him any outlay.

Personally I wouldn't take the mick with it as they might refuse one of the cashbacks, I've just ordered one.

I just called them and they said it does not need to print but just turn on so you need to supply the power cable.

There is no age limit

She said remove all cartridges/toner before sending

postage covers only 20KG (if more you have to pay remainder)

Its on a 0% credit card, and the money back is a definite, so I don't personally see an outlay. I've got about 10k spare on the card so its not a big deal, not like I ever use the thing normally so having £1750 missing off it for 2 months is irrelevant. If I was having to outlay actual cash I probably wouldn't bother.

absolutely awful delivery from Yodel, I saw the driver dragging the boxes down the path. I shall let ebuyer know regardless. It better work. The sooner Yodel and their drivers become redundant the better I will feel. Selfish? Yes. But I don't care!!!

Risky way of thinking about it - if it was guaranteed they would have knocked it off the price at the point of sale. There is always a risk when doing these cashback deals (same as going through Quidco/TBC), for example (and a far-fetched one at that): Dell could go bust between now and when your cashback is processed and sent out. Chances of it happening are astronomically slim, but I still see it as a potential risk when buying 10 of the things.

Or one of the printers you send back is faulty and doesn't power on so you don't get the full cashback amount.

But, given the whole thread's success and double checks with Dell, this would probably be a very small risk. But, personally, I wouldn't treat it as "definite".

IMO comments, of course.

I know there is a small risk, but now that dell have extended the deal knowing that we are all sending them brand new ricoh printers I feel a bit happier about it.

The conditions for the trade-in device are:
Must be complete, meaning it must turn on, and that it must come with a power cable.
You do not need to send any other accessories and it does not need to be fully functional, as long as it turns on, meaning the quality of the print does not matter.

It can be any brand, therefore, both Epson or Kodak is ok. It can also be any printer, inkjet or laser.
Please be aware, however, that the trade-in device must weigh 20 kg or less, as the pre-paid shipping label only covers parcels up to 20 kg.

Its just a basic MBNA one, but it came with free money transfers as well as balance and spending for a while. IIRC its December for 0% spending, and I got 15 months at 0% for the money transfer. I used it to clear my overdraft, which I've been £1500 down on for the last god knows how many years. Put it on the CC and set up a standing order for £100 a month for 15 months. Its saving me nearly £20 a month on interest on the overdraft, can't believe I'd never looked into it before. Buying a house really tends to focus your budgeting!

Order is now getting cancelled! Out of stock it looks like. Damn it!

Ebuyer has stated 150 in stock for the last 2 weeks!

Tried 3 times now. Out of stock

Thanks op

Anyone know if this limited to how many a person can buy to claim cashback? as i cannot see anything in terms and conditions. Thanks

^ 10 Per person for the £100 per 3 month period , Unlimited £75 claims per person

May as well expire since it's OOS.

Well done to everyone who managed to get one (or more) of these. I think i can safely say this is my best score in the history of my HUKD membership. Thanks OP for the great find.

Just let me order another?

where does it say OOS?..i just added one to my basket.

It sounds like its cancelling once they have actually been ordered... may be wrong though.

Adds to basket and goes through to payment fine, not placing order though so can't check what happens past then.

Just managed to order one and it's showing 147 in stock.
My payment & order has now been processed, is the previous person sure there wasn't any problems with their method of payment?

Payment processed, says I'll get it tomorrow?

Quidco have just emailed me the discount at ebuyer is now 6% till 7th July

When you remove the toner and drum from the Dell Printer does it all come out in one piece? Or is there 2 pieces that need removing?

My order is showing the ship date now as well, so definitely not out of stock! :smiley:

Do you just print the invoice from ebuyer online version or there will be a paper version somewhere? many thanks.

just use snipping tool and take a screen shot of the invoice. But make sure you do the Invoice and not Order confirmation because I've already had Dell reply back stating that lol

I'm pretty sure this guys is a HUKD member :stuck_out_tongue:
http://myworld.ebay.co.uk/887house?_trksid=p2047675.l2559

Thanks veedub

Its worth buying these printes on ebay at the minute just to stock up on replacement toners ha

Cashback Done


Now waiting on label for trade and save, hopefully that will be successful too

The label will come through within an hour or so then just print off the packing slip (and you invoice with the printer circled on it) and then take it to the post office :smiley:

Not sure about price, but that's the right thing to submit. If there's a printable version you may be better screenshotting that.

If you download google chrome you can print to PDF file. Then you can simply upload that on the casback website.

In the bottom left, above contact details, theres a button that you can click to get a printable version, use that :smiley:

I'd enter price incl VAT

Bought few, thanks. :innocent:

Better to print as PDF as you can save it as a file to email/print later for the cashbacks.

Is the serial number available anywhere on the ebuyer website or do I have to wait until I can unbox it to get it and fill in the claim form?

You can use the service tag which is 7 characters or the CN-xxx serial number - both work.

Received the printer today, easy to setup and lovely find prints.

Sent off an old SX515W as we have a few of them knocking around, will keep the other laser.

Thanks OP!

Either will do if you know the diff between an order form & VAT invoice but I think it's much more better & cleaner just to print as PDF & save it.

Dell wants the Ebuyer VAT invoice with the details showing below with your order details;

Ebuyer (UK) Limited.
Howden
East Yorkshire
DN14 7UW
UK
VAT Number: 836592300

Screenshots can sometimes show other windows in the background if you know what you're doing.

My Cashback was validated within 24 hours.

I scanned my ebuyer invoice to a pdf and also sent a picture from my phone for both the cashback and tradein.

Can someone confirm do I send my printer with drum, toner etc or remove everything or it doesnt matter as long as its less than 20kg?

Off to the carboot on Sunday to pickup a cheap printer for tradin :smiley:

Hi All, did I read somewhere that the max units you can claim the £75 for are 5 and for the trade in 10? So only worth buying the 5?

Thanks very much

When does this offer expire? I thought it at the end of June? Has it been extended?

how long to wait until the "view order" page is showing an invoice number? order status shows "payment taken".

Glad I'm not the only one that got Yodel's magnificent delivery service... delivery label upsidedown so transitted the wrong way around, dragged across the road, box looks like it's been glued together with a glue stick...scary stuff...

But, both printers arrived. As long as it powers up and prints then I won't mind :smiley:

Who cares, just order another one providing money isn't a problem and ask for a full refund...yes it's a hassle but if you can stomach being £175 down for a week then smile and move on :smiley:

If it's any help, I think pretty much everyone in the UK has experienced a similar situation with yodel at one point or another, and I know for a fact everyone that has ever existed has had this happen with hermes :stuck_out_tongue:

Has anyone else noticed that when you log into the "Trade to save" website and review your trade-in details, it appears to list old and new equipment the wrong way round? I'm sure I had to select "new item" from a drop down list of eligible products, and manually type in the model of the OLD Ricoh item, not the other way round.

Sorry, my head's still spinning from getting 10 free printers and toner carts! :-)


(in my defence, it's bad web page layout to blame)

Definitely not him :smiley: They are two different sentences, otherwise it wouldn't be capitalised (it's sentence case everywhere else there).

It's just Dell's website that messes it up, I think on the page where you have to select 3330DN from the list it also shows them the other way around, but who cares.

Sorry to bother, I have never done any "trade in" before, May I ask if I need to go to the post office and send the item myself or is that someone going to pick it up from my house? If I need to send it myself, how much it roughly costs?

And more importantly, the Trade in cash back will apply to all brands printers as long as it is able to print right? and weight does not count?

Thank you!!

One more question, how much for the cartraiges? Any cheaper alternatives we can get online? Thank you so much for the help

When you say fully functioning they mean as long as it powers on.

It does NOT have to print pretty pictures :smiley:

so you can send a printer in with a printhead problem.

I saw a 14,000 page toner on ebay for around £80.

Woohooo my other 9 have just shipped...was worried about a cancellation email bombardment :/

£80 for a 14,000 page toner is cheap per page but i got a high yield toner for my lexmark about same yield for less than half that price.

thanks veedubjai - just got a dispatch email and invoice now. but not showing on yodel tracking yet.
used google browser to print off as PDF file.

Thank you so much!!!! I think I will just order another one and send back the Ricoh printer for cash back. Two should be fine for a very long time considering each got approx 5000 pages

I'm having a couple more just for the sake of the spare toner carts; 3 @ 5000 pages each should see me into the grave.

i just ordered my printer
Where can i find my serial number for the printer?
Do i have to wait for the printer to arrive or is it somewhere on the website?

has this worked for anyone yet? How quickly will the cashback come through?

Thanks in advance for any replies :smiley:

Hi guys I know dell want just the printer to turn i.e green light on and you can keep the ink but the light on the printer does not turn green without the toner

ohh thought someone mentioned it here. no worries thank you.

Glad to see people are having success with this. really is a deal of the century!

Won't be getting one myself, my dad won't lend me the money...says it's a scam! Some people! :disappointed:

Has anyone send in a printer that does not print properly but still turns on and got confirmation ?:stuck_out_tongue:

just claimed for 5x cashbacks but they each had their own invoice numbers but I only entered one while uploading all five. would this a problem or should i have done a separate claim for each invoice number

Just to be sure can someone tell me when filling in the Cashback

Reseller = ebuyer.com

Receipt Number = is this the Order No or the Invoice No?

@hearts i would put as on invoice "Ebuyer (UK) Limited". for receipt number put invoice number.

I was going to order another one just for consumables, but having second thoughts now.
We print no more than 50ish pages per year, at this rate it should last for 100 years already (not sure about the drum lifetime though). eBay is flooded with these printers and there is no point to keep the Ricoh. Not even worth the post office trip imo.

Anyone knows that when we trade in the old printer, do we have to send back the cd which uses to install the printer and the USB cable????
Or the old printer with the power cable are fine??

Thanks in advance

has any1 tried the scanner on the free Ricoh printer? as well as a new printer i could do with a better scanner!

Done, already ordered my 3rd one yesterday afternoon for delivery today. Just hope Yodel don't **** about on how to handle parcels.

Hi - sorry if this has already been asked, but where is the link to claim cashback, it is still down when i click through the link on ebuyer

https://dellguarantees.com/en/gb/promotions/printer-cashback/

Just had the delivery of my second Dell + Ricoh. I paid an extra pound for the pre-noon delivery option, and it was delivered by Parcel Force rather than Yodel. Might be worth that extra quid to avoid Yodel damage.

Anyone know what the extra charges are past 20kg? I have a HP Color LaserJet CM1312MFP that I want to send back but it's 22kg

Yep, 24.7kg with it, lol its a huge thing

I received my printer today, applied for cashback, then trade-in, I got an email about the trade in saying can take up to three days to confirm, then they'll email me the pre paid postage for the old one, is this the same for everyone?

who keeps mentioning that toners and cartridges need to be removed for the trade and save offer?

I can't see it in my email, so where are you getting this from plz? As I'm posting mine of today.

Majnu - It has been confirmed via telephone to some users and im sure via email aswell. They dont want people sending toners and ink carts still installed as they will be thrown about by couriers (probably) so they the ink could spill everywhere.

mine is out for delivery today according to tracking at yodel.
i read in an earlier post that some people got the Ricoh printer damgaged (i think it may have glass in it..scanner?). if this is same for me and the the boxed Ricoh looks to be damaged do i refuse delivery or is it best to go through the returns process (RMA?) at ebuyer? both printers would have to be returned according to an earlier post i read.
hopefully there won't be any damage!

what do they do with printers that are traded in? if they don't want the toners?

They probably want to trash them so that they clear the world of competitions printers meaning you have to buy dell toner.

Having made my application to Trade To Save, the status appears to say it is paused and the message "The operation was paused, a processing of data is not available!" appears above the transaction. Anyone else getting this?

I also have access to the "Return Certificate" page to print out, but I haven't been sent through the pre-paid packing slip. Could someone who has gone through the process shed a little light on how long this should take and if the 'paused' status is normal, please?

This is it

Really surprised at that - submitted my claim for cashback this morning and just had a email to confirm it's been approved :smiley:

Nice footstool ^

Is there any way to track the cashback claims? Not heard anything, even a confirmation that I'd submitted it. I can see my trade in is still sitting at print label, but there doesn't appear to be anything to say they've received it.

Put an order in with ebuyer on Monday and it looked like it didn't go through. Order instantly went to "Cancelled" in ebuyer account but funds have left paypal.
Ebuyer CS say they haven't received funds so I've had to open a paypal dispute :disappointed:

Thanks for the info. I had assumed that there would be a wait before they issued the packing slip, but I didn't want to wait 3 days to find the procedure had actually paused, because if I had to wait a further 3 days after that then it would be starting to get close to the deadline.

What I did is email them and as if it was normal for this to happen and they said they'd look into it. Within an hour, everything had been proceed, by-passing the 3-day wait. You can say what you like about Dell, but they have incredible and attentive support staff. I'm very impressed with the service I've had so far.

Yes I rang up to check on this detail and they said to use the service tag after first telling me to look for S/N on the back of the printer near the power plug. Confusingly there was a serial number on the label on the outside of the box which does not appear anywhere on the printer. I would say that you cannot go wrong with service tag as that uniquely identifies the device for warranty purposes and it is also printed on the outside of the box.

i have a problem installing the driver for the Ricoh on my windows xp system. i followed the instructions and ran the printer wizard. there was a dialog box where i had to select the manufacturer and model. i selected "Ricoh - RICOH Aficio SP 100 DDST" and got this error "printer driver was not installed. Operation could not be completed.". there was an earlier post where someone had the same problem i think.. the dialog box had two other printeres listed but i cant remember the names.
any help appreciated. thanks!

How long is it generally taking for people to receive confirmation that their traded in printer has been received?
I took my old printer to the post office on 22 June (although I was told it wouldn't actually go until Monday 24 June) but haven't heard anything yet.

There's one thing I don't understand, this printer has free next day delivery.

If I add any other product to the order, I still have to pay for delivery.

Is that normal? It doesn't make a lot of sense.

Cheers brookheather.

i plug in the Ricoh and the printer wizard comes up. i enable search online. comes up with "The hardware was not installed because the wizard cannot find the necessary software." WTF?

@user777 it's a signed for delivery so it's not going to be a dump and run scenario - at the same time I have no idea what would happen if you do refuse to sign it - I imagine it'll eventually get returned to sender, but I'd be scared to think how long it may be stuck in the system for...

i downloaded the latest driver for the Ricoh. the choices are:
RICOH Aficio SP 100 DDST
NRG SP 100 DDST
SP 100 DDST
tried them all without success.

....On printer number 6 of 10 filling in the damn forms...takes it's toll....phew.

Just so everyone knows you really can trade in 10 items for each promotion...

https://tradetosave.trade-in-platform.com/_Content/en-US/TermsOfUse.html

"There is a maximum of one piece of old IT equipment trade in in respect of each potential reward for a Qualifying Product purchased and there is a maximum of 10 claims per customer or household (based on postal address) during any 3 month period, excluding business tablets which have a maximum of 50 claims per customer."

That's for "Trade and Save"...

For the £75 there is no limit and that is approved instantly more or less anyway...I've submitted 6 so far and all approved.

I think I'm going to get one from eBay, there's plenty of bargains going over there, people who are buying this and selling it - any money is a profit!

Would recommend anyone else who can't afford the initial £175 outlay to give it a look too :smiley:

Just noticed that there is 22 in stock left for Ricoh so you better get in quick if you want it free. Who knows what Ebuyer give out free after this?

got the Richo printer working now. i tried installing the driver with the CD that comes with it and that works! D'oh but why doesn't the latest driver off the Ricoh website work?? scanner scans too.

Yup, no free printers anymore. Other deals still on, so a trip to the car boot needed for the trade ins I guess.

All gone now, Ricoh's. Yet Ebuyer has more than 150+ Dell's.

Must have been one of the last to get the free ricoh's!
Edit: just got confirmation that my order has been processed :smiley:.

Not yet as there's now 3 more left. Ebuyer drip feeding them or other folks here decided to cancel?

Edit: None left now but watch out from time to time.

Can't upload a jpg file to the cashback claim site ATM. Just me?

Just wait till they get these Ricohs back from trade-to-save.

Admin nightmare, glad i only ordered a few (lets not be greedy)

I only order the one, my Ricoh was faulty, and now thanks to others greedily ordering in multiples, there is no replacement... Well for scum that order 10+, I just hope cashback pays, else that £1750 you gotta find!

Bit harsh, the offer has been running for 5 weeks so if you'd ordered earlier you wouldn't have had a problem. Calling people scum for ordering multiples just makes you look bitter.

Of course, I say this as someone who has ordered 6. Be interesting to see how many arrive intact! Got 2 last, the rest are due tomorrow.

snooze you lose . I bought ten :smiley:

I found the power switch just fine. The issue is that seemed to have a really hard time accepting paper feed; kept throwing up an 'e1' error message!? Reaseating the brand new paper 4-5 times, finally it took it, made a nasty struggling sound though! Reseat the paper again perfect;y, and again 'e1'; refuses to print!

Also I'm not sour, or jealous... I just have my view of what constitutes greed and excess; if you don't hold that view, well, you're probably greedy too! Yes I'm frustrated I'm in this situation, especially as eBuyer's dreadful, and RUDE, customer services is partly to blame (I warned them this situation was going to arise, they did nothing, and simply said 'process' dictates that they cannot hold stock)! On top of this Yodel did not collect my return as agreed today...! But do not confuse the two, my frustration, and disgust of greed, are not the same thing... it may comfort greedy ones to see it that way, but it's misplace comfort...

I've already returned a DELL 725; you lazy troll!

So you'd still get the dell for free, even if you binned the ricoh? TBH if I'd only ordered one I'd have done just that, as I do need one myself. Rather that than send back the dell too, and possibly miss out completely.

I liked the Ricoh because it was a multifunction laser; something I'd not seen much of before... tbh, I thought it was a rather neat product, if only it'd worked right.

Also, the DELL 725, although not a flash beast by a long shot, was band new and never used... I even left the ink cart in there for good measure! So, I'll actually be down two printers!

Sorry if it has already been clarified before, with dell 3330DN, how many cables expected to come with it? I have only got one power cable from the box. Is it right? Thank you

Well, technically at no cost you've swapped your 725 for a 3330DN :wink:

Thank you so much for the help!!

But then how can I connect my pc with the printer?
I installed the cd on the pc and power up the printer already. Is there anything else I have to do to use the printer? Sorry for asking so many questions

....buy a USB cable maybe?

£1 in poundland.

or plug it into your router with a network cable.

well you could use the 3330dn's juiciest feature, it's LAN connector (Rj45 port)! If you connect it to your router with an ethernet cable, and then install Dell's open driver on you PC, you'll have setup dusted! Win 7 64-bit driver: http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/dell-3330dn?driverId=HJF9K&osCode=W764&fileId=3197033716&languageCode=EN&categoryId=PE

does these printers come without USB cable? couldn't find any in both..

Printers do not come with USB cables now. Strange I know. They must cost hardly anything to the company so why they don't supply them now is crazy.

Most printers on the market are sold without an USB cable, apparently it's too expensive for them to include them!
Anyone remembers the Dell 1250c colour printer? They had the cable mentioned on the box!
Tesco had to refund customers... between £5 and £10. In my case, they kept skipping the refund, so called 3 times, and in the end they refunded the whole amount I paid for the printer.

Printers dont include cables so retailers can sell them as accesories for $20 as thats where they make their profit as apposed to peanuts on the actual printer itself.

HP Everyday multifunction paper 75 gsm 500 sheet A4 3.99 £ , buy 2 for 5 £ (or buy a box 5x500 for 11.95 at pc world )
http://www.pcworld.co.uk/gbuk/printers-ink/paper/printing-paper/hp-everyday-a4-paper-500-sheets-10587593-pdt.html#longDesc
Raymans , argos,wh smith over 6 £ for 500 sheet
Tesco 500 everyday value A4 2.39
Poundworld 150 sheet 99 P

So what USB cable is required for this printer and where can it be had.?
Thanks

luckily found usb cable of my over 6 years old DELL printer. using without any problem.

i have a problem getting it to accept paper from the manual feed at the front of the printer. When i printed from MS Word, i click on properties on the print dialog box, changed paper tray to "manual paper" then clicked ok then ok. BUT the printer is getting paper from the tray not the manual feed! if i set the paper source to "manual" on the printer's menu then it does get paper from the manual feed. anyone else had this problem?

has anyone been able to print single labels using the manual feed? i never have a need to print a full sheet of address labels.. my old laser printer could do it but i'm unable to on this Dell. i read in the user guide only insert full sheets..well thats what my old laser said but i was able to fool it. lol. when i tried to feed in a single label it didn't feed in a straight line and paper jammed every time. paper needs to be fed into the printer centered..the paper guides moved inwards together until they clasp the paper.

i thought this was a little strange. a plastic thing sticking out where the paper comes out. see picture below - near the right hand edge. is this meant to be there?

Why on earth are peoples moaning about no usb cable. YOUR GETTING THE PRINTER FOR FREEEEEEE. If it wasn't for both cashbacks no one would even bother. Last time I bought a printer that did have a usb cable was .... never and I bought my furst printer 18 years ago.

Secondly why is anyone connect via usb anyway? This is a network printer and all you need is a network rj45 patch cable (which you will be more likely to have than a printer usb cable) plugged into your router which you almist certainly hsve if you have briadband. This way you can print wirelessly as well. The added benefits of network connection is that all computers in the house that are connected to the router (your internet) have a connection to the printer too.

The biggest benefit of neteork connection is that the patch cable can be up to 100m long meaning the printer doesn't have to sit near the computet or router. In fact my printer is in a room at the other side of the house to the computer tucked away and out of site keeping my computer desk area clean and clutter free.

Don't ever buy paper less then 80gsm. Might even break the printer.

Might even break the printer ?

I think an explanation is due. ? 3330 supports 60-160 gsm i know its general purpose, average (may be low) quality, for no fancy photo printing but its uncoated and colorlok suitable for laser. It is ethically ok to go lower on gsm as long as you dont print glossy covers or photos. Couple of plane tickets , some word docs.or receipts it is OK.
But might break the printer ? come on !
70gsm uses and costs 15% more than 60gsm;
80gsm uses and costs 12% more than 70gsm;
100gsm uses and costs 20% more than 80gsm
A low quality photocopier paper is usually around 80gsm; a good quality letterhead around 120gsm; a fast food menu around 130gsm, a postcard around 300gsm; and a business card around 350gsm.

Ridiculous.

think i will stock up on some of that HP paper. ive ran out and the last supply i had was HP but 80gsm.

just finished submitting both my claim forms and its 1am in the morning! hopefully i will get my packing labels in my inbox 2moro.

Is that not your fault for trading in a fully working printer before testing if the ricoh was fully working (despite reports here of damage to them)?

I've only ordered one but am in no way "disgusted" at the people who ordered more - they're hardly scum for taking up a offer in which dell them self allow 10 trade ins.

I didn't hear when the returned printer arrived (but you can track it using the information on your receipt). 2 weeks later on the Friday morning heard that it had been assessed and later that day that the £100 payment had been approved.

Anyone who bought a few Dell printers and got the free Ricoh printers tried removing the toner cartridges before trading them into Dell for the £100 cashback? I've tried one of them out and they seem to be a pretty good printer, but replacement cartridges seem expensive. Is this a good way of getting some free, or are the cartridges likely to go a bit funny left unpackaged?

Ebuyer are going to let me know on Monday whether they're going to restock the free Ricohs.

Thanks for your help!

My saga with Yodel continues:
Am sitting at home, up from 8am.
Checked status of delivery: Parcel out for delivery Chessington service centre 4th Jul 2013 08:24

Then checked again: Delivery attempted, call card left Chessington service centre 4th Jul 2013 11:16

WHAT A LIE!
Was at home at that time and anyway no call card has been left.

Called them and they say they cannot guarantee (what a strange word in their mouth) to deliver it again (a what?) today.

Thanks Yodel! Guess you reimburse me for my time...

^ I'll always pay the extra £1 for Parcel Force pre-noon (ie. NOT YODEL!) in future.

Yodel were here at half 9, guy used a pallet truck to deliver them and all look fine. Probably helps it came to a large business address rather than a house?

Quick update on my one order: Straight cashback confirmed, printer trade-to-save in progress, waiting on the postage label. My old epson stylus is being sacrificed which means I got two new printers for free (assuming everything goes through smoothly).

Still think it's too good to be true...

I have just posted my epson sx200 printer using the shipping label. Hope they are happy with it :smiley:

Quick update on my one order too. Cash back has been appoved - very quickly, less than 12 hours :-)
just got back from the PO after dropping off my boxed trade-in printer in the Dell box. sweating like a pig even though i only had to carry it 30 metres. weighed more than i thought it would..14.5kg! glad i'm not paying the postage :smile:

anybody had a problem printing from the Ricoh? as in not printed from all windows applications?..i wonder if its because its a GDI printer. it prints PDFs which i think are like images, but not from MS Word. maybe it didnt print before because i didnt have the paper-out tray opened?

where do you find the receipt number? Is it in the email print out or does it come with the printer?

Just realised my cashback claims were in my junk folder, doh! Turns out todays three were all authorised within 4 hours.

Thanks! also, how do you submit the invoice online? Do you just attach the email?

The cashback pages both have an upload function. I recommend printing the invoice to PDF (Chrome browser has that function built in I believe) and then upload. Otherwise you can print screen and save, I believe both uploaders accepted images as well.

I did the same, printed it to a PDF called and attached that.

Also very surprised with the speed that TCB completed the cashback - invoiced on the 1st and payable 3 days later...

Mine have both been approved and I have a shipping label for the trade to save. However, the cashback part wouldn't let me upload a PDF, so I had to convert them into JPEGs in Photoshop.

I received one of the labels straight away but the other one hasn't come through yet. Has anyone had to wait for their shipping label? Thanks

Hi could someone tell me which serial number is used for the claim. I read earleier one on the box can be used but not sure which of the numbers it is.
Thanks

Thanks

@hearts i used the service tag. i noticed that the CN number on the box and printer do not match so if you do use the CN number use the one on the back of the printer.

you can also find the serial number of the printer by printing out either the Statistic Report or the Asset Report (through the printer menu) - but as above I entered the CN- number and that went through fine & without delay

I think either number will do, I've submitted mine with the service tag and they've gone through fine.

when can i expect to hear anything once they received my trade-in printer?
i am currently tracking it at parcelforce the pre-paid label is for for PF 48 hour delivery.

Hi
Can any one confirm, That trade in need to be fully functional?
Is there any age restrictions apply. see following note.

https://tradetosave.trade-in-platform.com/_Content/en-US/HowitWorks.html

*Some traded in equipment is subject to conditions, including that it should be functional and undamaged (normal wear and tear is acceptable) with original power cables. Age restrictions apply to IT equipment traded in. Cash reward is payable as cash back further to submission of a claim in accordance with the promotion terms. Cash reward amount is determined per Qualifying Product model, as set out herein and subject to the promotion terms. This promotion and specifically the processing of traded in equipment and reward payment is managed by Opia. Please see terms and conditions for more information.

I've got an HP Deskjet with a snapped stabiliser bar (the printhead just kinda flails around inside) that I was going to send in, others seem to have been fine sending in 'broken' printers, with printers the consensus has been that it must turn on, it doesn't have to print. Remember, you're taking the ink out anyway.

As for an age restriction, if you're old enough to have a bank account and debit card, then it'll be fine.

After all...

Just needs to turn on and have the power cable with it.
If you have a look through the thread people have traded in 10+ year old printers with success, so i'd say there's no real age restrictions. The trade and save applies to a few other range of products (incl desktops) so i'd guess that there may be age restrictions for other things and that's why the clause is there.

Has anyone traded in a printer over 20kg?
Just looked up the weight for the one I have and it's 26kg. Wondering what the charges might be like.

Update on my cashbacks, both 2.92 from quidco in my bank
Both £75's confirmed not yet paid
One trade to save confirmed not yet paid
One trade to save received only.

To be fair to dell they have been great, had a few problems to start but then customer service picked up and was great!

Enjoy your printers people :smiley:

Both mine were weighed on the large scales.

Yeah, mine was weighed too.

what barcode do i use from the prepaid label to track the item?

or what are people using to track it?

http://www.parcelforce.com/track-trace

Use the barcode, it should be on your receipt. Mine started with PBCW if that helps.

thanks

Does anyone know what time the emails go out on fridays ?

The funny thing is if you chaps read the terms and conditions in the email sent with the trade to save programme the weight states 31Kg.

Must have been a typo somewhere. But that free RICOH printer was only 17kg I believe and that's without taking the toner out.

What kind of watch have you got ?

can. someone give me some advice about installing this using mint 15 os? I can find diver on dell site but how do you. run it? Newbie advice. Thanks in advance.

Hi I am just going to return the Ricoh as I have no need for another Mono Laser. Can I just return it as is without opening the box or is there any info I need from the printer, or anything I have to remove from the box? Oh and does it need wrapped, mine just arrived as is in the box.
Thanks

hearts ... you may aswell take the toner out and either give it to someone on here (theres a thread for it somewhere) or you can prob get about a tenner for it on Ebay

can. someone give me some advice about installing this using mint 15 os? I can find diver on dell site but how do you. run it? Newbie advice. Thanks in advance.

Hi, I've just phoned Dell customer services and they said this printer isn't wireless. I've currently installed the correct drivers as mentioned in this thread, connected it to my router via an ethernet cable and it still doesn't print out documents without connecting it via USB. Is there any way to actually get wireless printing from it?? Thanks!

what's a mint 15 os?

@hearts - Someone here said that the Toner needs to be removed. Maybe because of the cost to Dell if they recycle cartridges and toner themselves. Recycling printers comes under the Waste Electrical and Electronic Equipment Regulations which doesn't cover toners. But it's best to check that it powers on anyway as a few have had faulty printers delivered.

The printer isn't wireless, it is wired. If you've connected it to your router with an ethernet cable then I'm guessing you need to reinstall the drivers as it thinks its on USB? Not plugged mine in yet so dunno.

bought this.. traded in etc.. actually made money from it after vat handed back from HMRC!
added a tray for 20 quid which totally made my day.. was looking at spending £450 on all of this before this excellent post.

tray;
http://www.hotukdeals.com/deals/dell-550-sheet-optional-drawer-for-2330d-2330dn-laser-printer-also-fits-3330dn-1599116?is_moderation=true

I'm not sure about assigning an IP, not sure how I'd go about doing that. I'm using windows vista but have a Windows 7 laptop in the house too so I'll see if it works on that one. Thanks for your help!

This is how I added a network printer:

1) download dell 3330dn standard drivers (if you don't have a CD ROM drive like myself...) - linkage
2) Install drivers and wait for the popup prompt with "install printer" options
3) Add a network printer
4) If it's listed, great, select it and jump to step 7. Otherwise select not listed and follow these steps:
5) Add printer using TCP/IP
6) Enter the IP or hostname of the printer. You can find this by going to the printer menu, select print Report, and select the networking option. The IP and hostname will be listed on the printout.
7) select the correct drivers from the list, or select Have Disk and point it to the driver installation folder.

if you've used the hostname then great, job done. Otherwise if you've used the IP address you need to set it as a static IP, otherwise you'll have to follow these steps each time. To do this:

1) Find an IP address that's not in use
2) Navigate to your printer's web page: http:// [the IP of the printer from the printed report]
3) configure TCP/IP
4) Set Static IP
5) enter the IP address identified in step 1.
6) Windows control panel -> printers -> right click the printer -> Printer Properties (careful with this, there are three similar options)
7) Ports tab
8 ) configure Port
9) Change the IP address to the one from step 1

This should make your printer remain on the same IP address and will always be accessible on the network :smiley:

HTH, feel free to ask if any steps are not clear, otherwise there should be guides online if you search for them :smiley:

Help the pauper...:laughing:

RE the comments above. I'm quite happy to swap it for an old working one if someone in Edinburgh wants it.

Thanks for the info those above.

Cracking deal. Gumtree is handy for getting printers folk want rid of in the freebies section. Do a search. They also go for a couple of pounds at the car boot sales, if despo for one to trade in.

Anyone got acknowledgement form trade-to-save today ?

No e-mail here yet, expected to get it today (sent old printer on the 18th, was delivered two days later).

Anyone want to go halves on this? :wink:

Item: Pallet Of 21 Printers Including HP, Epson, Canon & More - For Spares & Repair

URL: http://pages.ebay.com/link/?nav=item.view&id=281117229385

Reminds me of Del Boy and his lawnmower engines. :wink:

If you are local.

I see you must have lots of friends you want to give away these free printers.

Has anyone received the first £75 yet?

Bought mine June 16th, not received either cashback as of yet, not really bothered about the £75, it's the £100 that has more potential to be problematic in some way I'm guessing....

Why is this expired ?

Should not have been 'expired' as offer extended to end of July. Glad to see a mod has rectified this.

FYI Some of the 'free gifts' included with the Dell were not printers; I got Post-it Notes (woot) and some cardboard boxes (double woot) :neutral_face: whilst the first purchasers got Notebooks and other stationery. The Ricoh was obviously the best 'extra' of the bunch but it doesn't mean eBuyer won't change the freebies again....

I have ordered one printer and got the free Ricoh but want a second so I'm going to wait to see if ebuyer add any more freebies. I'm assuming the want to clear stock they have.

Im confused? Whats all this about???? Can someone explain? thanks

Can't get the redemption page up, can anyone else?