It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.
So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.
You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract
The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.
Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.
All in all a good result for a few minutes on the phone.
£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121
Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.
Top comments
clutch08 to emiratesstadium
3 Feb 1232#7
With such a compelling and descriptive argument I'll be sure to give Sky a call!
danno17 to emiratesstadium
3 Feb 1218#9
I used to love nothing more than losing my Satelite signal whenever there was a light breeze...
And my BB running at 4mb was even more enjoyable.
I personally can't wait to go back :smirk:
danno17
3 Feb 127#2
Hi all
I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...
So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
emiratesstadium
3 Feb 124#5
Virgins crap, join Sky.
All comments (401)
Brodie4ever
3 Feb 12#1
Hmm - I'm awfully tempted to upgrade from the V+HD box I have to a Tivo. The engineer I had over a few months ago had nothing but good things to say about them! I might pop into my local VM store and ask for a demo of the box to see how it runs.
sunpreet to Brodie4ever
8 Feb 121#132
that's because Virgin engineers get commission on selling you tivo and other services!!
danno17
3 Feb 127#2
Hi all
I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...
So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
adrian2000
3 Feb 12#3
looks good
JazzyStahh
3 Feb 12#4
I can confirm I did this 4 months ago when it wasn't even available for existing customers and it worked!
Darroch to JazzyStahh
3 Feb 12#16
Same here and my old V+ box was replaced in a bedroom as i have multiroom, just wondering if i can call again and ask for the one in the room to be upgraded to a Tivo for free as well? mmm
emiratesstadium
3 Feb 124#5
Virgins crap, join Sky.
clutch08 to emiratesstadium
3 Feb 1232#7
With such a compelling and descriptive argument I'll be sure to give Sky a call!
danno17 to emiratesstadium
3 Feb 1218#9
I used to love nothing more than losing my Satelite signal whenever there was a light breeze...
And my BB running at 4mb was even more enjoyable.
I personally can't wait to go back :smirk:
groomy2004 to emiratesstadium
3 Feb 121#24
Join sky!! Your having a giggle.
I was with sky for over 10 years and paid every month via DD for what I thought was a good service,then one day I came home to find out I had no services(be it TV Phone or Broadband) apon phoneing sky(at my cost) I found out that the account I had used for 10 years I could no longer use as it was my brother account(seemed to be ok to use before)
I said ok then can I pay my outstanding bill via my own card and the reply came back NO as it would need to be put on the system and that would take around a month to do.
I asked then how do I pay my outstanding balance and he(the spokesperson from sky) said nothing I then asked to speak to another person as I was getting nowhere with this person he said no and put the phone down on me.
I then contacted Virgin and asked what they could offer me for what I was paying sky and was offered a better package and for £25(per month) less than i was paying sky.
I have now upgraded my package for no extra cost to me and today got a letter from Virgin saying that next month I will be getting a FREE upgrade from 50mb to 100mb and then in June I will be upgraded again to 120mb as a thank you for staying a loyal customer to Virgin.
If Virgin went bust tomorrow I would rather have freeview than join sky again.
jonnyb73 to emiratesstadium
8 Feb 12#62
Yeah join Sky, Where the slightest bit of bad weather and you cant get a picture! Great! So many people last week complaining about dish receivers freezing up around our way. Made me chuckle!!!
zggb0b to emiratesstadium
8 Feb 121#76
No... don't think so.. my friends have SKY .. nothing but probs. Also, I use Sky at work, and have VM at home. Virgin are miles ahead in technology and ease of use. No Brainer!
joewillows to emiratesstadium
8 Feb 12#95
I like to use the internet. I'll stay away from Sky
gerriatrick to emiratesstadium
8 Feb 12#144
Once you can get 50mb broadband from Sky (with a promise of it. Being doubled to 100 plus an extra 20 taking it to 120mb for being a long term customer) then I might :wink:
Since the telewest days I have never had any issues with the cable companies that are now VM, I phone them every now and again to keep them on their toes and I always come away with something extra.
Not being a avid tv watcher I don't need anything to record programs as I can get catch up from most channels as well as surf the internet', mw3 online, the kids can play their ps3 and wii online, watch netflix films as well as those on crackle all at the same time without it dropping off at peak times ............. yup Sky is the way to go :laughing:
druchavda to emiratesstadium
8 Feb 12#184
my broadband is being upgraded to 120Mb... can't call that crap haha!
clutch08
3 Feb 121#6
I rang recently to cancel as I genuinely wanted to join Sky and take advantage of Quidco & unlimited broadband. By the end of the call to VM I had a free Tivo box being installed (tomorrow) upgraded to XL TV & broadband (from M+ & L) for £6 extra a month for 2 years, providing I signed up for a another 12 months. Snapped his hand off!
emiratesstadium
3 Feb 122#8
Glad to hear it. Im thinking about working for them :smiley:
iodax
3 Feb 122#10
Are your thoughts on imminent employment a reflection of Virgin's quality or Sky's, I wonder? :man:
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Virgin media currently offers new customers free installation and activation of their new 500GB Tivo boxes.
But, hey! What about current customers - shouldn't we get some loving too?
Today I phoned Virgin Media and selected option 5, "if you're thinking of leaving us".
When connected I pointed out that I'd seen a current on-line offer for new customers here: http://shop.virginmedia.com/digital-tv/special_offer.html
It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.
So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.
You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract
The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.
Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.
All in all a good result for a few minutes on the phone.
£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121
Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.
Top comments
And my BB running at 4mb was even more enjoyable.
I personally can't wait to go back :smirk:
I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...
So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
All comments (401)
I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...
So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
And my BB running at 4mb was even more enjoyable.
I personally can't wait to go back :smirk:
I was with sky for over 10 years and paid every month via DD for what I thought was a good service,then one day I came home to find out I had no services(be it TV Phone or Broadband) apon phoneing sky(at my cost) I found out that the account I had used for 10 years I could no longer use as it was my brother account(seemed to be ok to use before)
I said ok then can I pay my outstanding bill via my own card and the reply came back NO as it would need to be put on the system and that would take around a month to do.
I asked then how do I pay my outstanding balance and he(the spokesperson from sky) said nothing I then asked to speak to another person as I was getting nowhere with this person he said no and put the phone down on me.
I then contacted Virgin and asked what they could offer me for what I was paying sky and was offered a better package and for £25(per month) less than i was paying sky.
I have now upgraded my package for no extra cost to me and today got a letter from Virgin saying that next month I will be getting a FREE upgrade from 50mb to 100mb and then in June I will be upgraded again to 120mb as a thank you for staying a loyal customer to Virgin.
If Virgin went bust tomorrow I would rather have freeview than join sky again.
Since the telewest days I have never had any issues with the cable companies that are now VM, I phone them every now and again to keep them on their toes and I always come away with something extra.
Not being a avid tv watcher I don't need anything to record programs as I can get catch up from most channels as well as surf the internet', mw3 online, the kids can play their ps3 and wii online, watch netflix films as well as those on crackle all at the same time without it dropping off at peak times ............. yup Sky is the way to go :laughing: