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 Vodafone home broadband fibre optic 38mbps £20pm (or 76mbps £24pm)
5 stars +595

Vodafone home broadband fibre optic 38mbps £20pm (or 76mbps £24pm)

£24 Vodafone12 Sep 17
Source: HotUKDeals | Deals > All categories
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Opening post
DSB690
11 Sep 17
Vodafone are starting this deal from the 12th September till the 9th October. They are still doing the FREE router fee but a £60 line connection fee may apply if you haven't already got a line into your property but free of charge if taking over a current line. £9.95 router delivery fee also applies.

38mbps unlimited fibre-£20pm
76mbps unlimited fibre-£24pm


Also bare in mind vodafone don't charge line rental so this is the total price!

Offer available for new and existing customers 18 month contract

2787343-pEyO6.jpg
All comments (250)
bebo1177
11 Sep 17 #1
Excellent price and good find hot
Disco.Dave
11 Sep 17 #2
Worst company according to Which
Justy101 to Disco.Dave
12 Sep 17 #27
Too bloody right. Was due to be connected last tuesday, still waiting......
Disco.Dave
11 Sep 17 #3
I'm with SSE who 4th top
atippett
11 Sep 17 #4
Banging price to be fair, especially for unlimited fibre! Currently with Sky and had to negotiate hard for unlimited 38 fibre and line rental at a little over £22 pm, despite being with them for six years now.
Disco.Dave
11 Sep 17 #5
jaypr to Disco.Dave
11 Sep 17 #9
You do realise that if you put any ISP name in front of "broadband worst company" into Google you'll get bad reviews for all of them not just Vodafone.
DOUG3112
11 Sep 17 #6
I had vodaphone broadband until recently, it was terrible. Thankfully they put the price up so I could leave my contract early! Their broadband fell over at least three times a day. Wireless signal is terrible. Plus you have to use their router. I've had sky, EE and now BT, never had theseissues with any of these suppliers (all on same wiring/ landline). I would never touch vodaphone broadband again.
BrianM to DOUG3112
11 Sep 17 #7
It’s been working perfectly for me since I changed to it on 30th August. Speeds are as good as - or higher than - Plusnet who I had before.

While their router has been rock solid for me others have got the username/password from Vodafone to use their own.
OrribleHarry to DOUG3112
11 Sep 17 #12
Was a it Vodafone or their router? Reading the forums the problems vanish of you change their terrible router for something decent, that said the same is true for most ISPs
DOUG3112 to OrribleHarry
12 Sep 17 #22
Your tied to their router. Just pleased to be rid. BT has been more stable and has better wifi coverage. Kids aren't moaning anymore about lag and games dropping out now
villians1984
11 Sep 17 #8
My bt is about to expire and I want to leave as I'm paying £35.49 a month and to renew I've been offered £39.99 work that one out! What my question is, when I leave bt, I may go for this deal, will I need to pay for the router (delivery charge) as I have got the bt smart hub which they are all the same to a degree I presume.
atippett to villians1984
11 Sep 17 #10
Definitely shop around first and quote as many alternative cheaper deals to BT. If they can't or won't offer you a better deal then leave! There's no rewards for customer loyalty these days, so if it's not right then vote with your (virtual) feet!
villians1984 to atippett
11 Sep 17 #11
Was on phone to bt today. I'm currently on the infinity 1 (which is good service speeds tbh) yet I tell them I want to keep the same but lower my costs as I've seen better prices elsewhere. They come back saying I can have the infinity 2 (which are faster speeds) for £4 more. I replied saying I'm happy with my current speeds so why would I want to pay £4 more, that's all they could stretch to apparently :joy: so I'm off on my bike looking for a new broadband provider
Thar to villians1984
12 Sep 17 #20
Although they are allowing customers to use their own "Openreach certified" routers, I can't see them letting you order without the bundled router.
shininghero
11 Sep 17 #13
I'm currently with BT Infinity and my year is up in 30days. If I went for the Vodafone deal tonight, how many days does it usually take to switch over? Does anyone know? BT's reliability has been good (not great) but their only retention offer was £32.99p/m so time to bail me thinks
Thar to shininghero
12 Sep 17 #18
I placed an order on the 10th September and got a confirmed switch date of the 26th, but you can choose the date you want to switch. Someone said the date could be up to November.
njdavis103
11 Sep 17 #14
Anyone on Virgin media who has recently been hit with a price increase, I set about cancellation process- I set up a move to Vodafone on their £25 per month 38mb broadband free Sonos deal- two days later Virgin called and offered me £20 per month, weekend calls, 100 BM broadband (previous on 50mb) and free line rental for 12 months. Needless to say I have stayed with Virgin on this occasion, as Vodafone had no calls, slower network and I can do without the Sonos. Also Vodafone was for 18 months too.

Always found Virgin service to be decent too.
jaddy to njdavis103
14 Sep 17 #53
Retentions offered to put my price up from £27 to £43 with a new 12m contract, im now waiting for it to go off, i think Virgin have gone to pot, none stop drop outs, and takes a massive nose dive at peak times, ill not be staying.
germainsophie to njdavis103
14 Sep 17 #55
​I've had the same call today after placing an order with Vodafone, but £20 for 50Mbbps. I haven't agreed to anything. They will ring me back on Monday hopefully.

Did you ask for the 100Mbbps or did they offer it to you straight away? Someone has mentioned being offered a deal for £18/month!! I will probably be staying with Virgin now - hopefully the offer will still hold on Monday.

Hope I can cancel with Vodafone without any issues.
njdavis103 to germainsophie
14 Sep 17 #64
They offered 100mb without me requesting. Vodafone were fine cancelling although I had to do it on live chat as it was taking too long to get through on phone. Good luck!
germainsophie to njdavis103
15 Sep 17 #68
​Thanks for letting me know. After waiting ages on the phone and being passed to about 4 departments I've been told my Vodafone order has been cancelled (live chat said I had to ring to cancel). I've not received confirmation yet but hopefully they won't take any money out now for the connection fee.

If I'm being honest 50Mbbps is fine for me but I hope I get the call back now!! Don't know why the cancellations team couldn't offer a similar deal as I don't like the hassle of changing provider!
macas2000
11 Sep 17 #15
My contract with sky is up next month and was just about to sign up to another deal, when I got an email from sky to say they are extending my current deal for another 12 months. 38mb fibre for £19.50 a month, don't mind if I do :raised_hand:
bestec2 to macas2000
12 Sep 17 #25
Have you contacted sky before you got email? I am in same boat with sky
macas2000 to bestec2
13 Sep 17 #41
No, but I did go on my online account and look at the retention deal they were offering, think it was £10 off but I didn't accept. Not sure if that may have prompted the email, worth a go :smile:
macas2000 to macas2000
14 Sep 17 #57
Just got another email from sky saying they had sent me the wrong email and now offering half price fibre. Which has now shot up to £28.99. Bye bye sky :rage:
reddit
12 Sep 17 #16
On the surface it doesn't sound like a bad deal although there seems precious little information about precisely what router they supply and how good it actually is.

I found this.

recombu.com/dig…ecs

And this on the Vofafone site.

mediacentre.vodafone.co.uk/pre…rs/

But on another of the Vodafone advice pages it suggested that there was just 1 USB port, where the above two links state there are 2.

Would like to get some accurate info first before jumping.
Regprentice to reddit
13 Sep 17 #46
There are 2 usb ports. One on the side and a 'hidden' one on the top under a plastic cover.
Regprentice to Regprentice
13 Sep 17 #47
Adding to this...i believe the one on the top is placed for use for '3g vodems' so when they stick up they are like an antenna. It functions as a normal usb port as well as far as i am aware. Never actually used it.

I just read a description that said the top usb port was 3g vodem compatible and the side one isnt. No idea why? Higher power?
No1_Dave
12 Sep 17 #17
anybody using vodafone fibre know whether it's definitely ok to use your own router?(will they give you the username & pw?)

currently on BT infinity 1 (max speed of my line is about 50mbs) using the original Openreach fibre modem + my own good quality Asus router(the Asus is router only so need to do this combo), but do get reliable connection & speed.

but been paying the high £30+ price for a while and want to move, already with vodafone for mobile so been thinking of moving fibre to them as well if they have the best prices.
jbo82 to No1_Dave
12 Sep 17 #19
Yes I have done it just go onto support chat and they give you the details
No1_Dave to jbo82
13 Sep 17 #43
thanks for the confirmation.

so is your own router a "modem+router" all in one? need to ask this because as I said before my Asus router is just a router with no modem capability, so currently I'm using my original BT Openreach modem (which originally came with the HomeHub4 when my line was first fibre activated a few years back).

can I still use the Openreach modem? or do I need to set the Vodafone router to modem only mode and then connect my Asus router to it? where do I enter the username & pw?



also does anybody know is it difficult to move the vodafone fibre broadband with you when you move house within the 18 months contract? for example if you move to a new build house do they charge you to activate the new line? and/or then start a new 18 months contract? do vodafone even allow you to move the existing fibre broadband contract to a new address?
robo989 to No1_Dave
13 Sep 17 #44
You can use your own modem + Vodafone router or your own modem and your own router or even just your own modem and no router assuming it's the HG612 as most people have for getting a decent modem in the "old" days.

I just went on livechat looked up the certified openreach modem/router list, lied and said I had a draytek something or other and got the user/pass straight away before the fibre had been activated.

Using a huwei hg612 / Netgear R7800 on dd-wrt with no problems.
Thar to robo989
13 Sep 17 #45
Where do we find this list please?
robo989 to Thar
13 Sep 17 #48
uno.help/kno…ems

I said I had a Draytek Vigor 2860 when asked.
Thar to robo989
14 Sep 17 #50
Thank you. I'll probably quote the Draytek too. Funny how BT's bundled modem/routers don't make the list...
BrianM to Thar
14 Sep 17 #52
If you mean the Homehub series they are totally locked down and cannot be configured to work on any ISPs except BT and Plusnet!
Thar to BrianM
14 Sep 17 #59
Ah, that's who I was with before. Will have to see how the bundled router performs and if it's as bad as some say, look for another.
deathtrap3000 to BrianM
15 Sep 17 #66
And talk talk, surprisingly.
Thar to deathtrap3000
15 Sep 17 #67
Has anyone tried the Homehub as a matter of interest, or it a setting that it doesn't have?
BrianM to Thar
16 Sep 17 #73
This would be well worth trying!!!!!! It may well work. It does not for Sky Broadband as they use an unusual FTTC PPPOE login mechanism - but Vodafone seems more standard. I have an old Homehub5 but I would need to get my Vodafone username and password to test it!
Thar to BrianM
16 Sep 17 #74
Let me know if you try. I have the HH5 type b and the cab is a Huawei which is supposed to be a good set up due to matching chipsets.
robo989 to BrianM
16 Sep 17 #75
It works for Sky Fibre too, it's just a bit of a technical minefield to get it done and requires a router that has DD-WRT or similar custom firmware on it.
With Vodafone it's simply a case of a 5 minute livechat and you are done.
f3rgy15
12 Sep 17 #21
£24 for 76mbps broadband inc line rental... anytime landline/mobile +£8 18 months contract sounds like a good deal. If ee decide to increase my prices i'll be jumping onto this deal
kriswoj
12 Sep 17 #23
I've recently joined Vodafone broadband (meant to activate on 6th Sept., but didn't actually start till 8th due to an admin error or something - so 2 days without BB), and am currently regretting my decision. Moved from TalkTalk where I had no issues at all. Moved for the price (£25/month for the fibre 38, not set up charges etc, and the free Sonos Play 1).

My reason for regretting it is that the wifi signal from the router is awful. If I stand in the same room as the router (1st floor spare bedroom - that's where the phone socket is for some reason!), I get a nice 36Mbps download and 9Mbps upload. In the next room through a stud wall I get 30Mbps download and 8.5Mbps upload. If I go more than 1 room away, the download speeds drop significantly. On other side of house on same floor I get 0.5-4Mbps download and 6-7Mbps upload. Upstairs into the attic conversion I get 0.5Mbps download and 6Mbps upload. Downstairs to the utility room directly below the router's location I get 30Mbps download, 8Mbps upload. Into the main living room again through a stud wall, I get 18Mbps download and 7Mbps upload. On the other side of the hallway I get either no signal or very poor speeds on download. Bizarrely the upload speeds don't really change significantly, but the download speeds dropoff is distinct.

Going to be calling up tonight asking to use my own router, or I will be cancelling my service, as there's no point in having this service if in most of my house the broadband wifi isn't picked up and I end up using 4G.


So basically, if you are able to put your router centrally, and don't have much in the way between it and where you are likely to be when on wifi, it may be ok, otherwise expect significant speed drop offs. Their router's wifi is utter .
heavywater to kriswoj
12 Sep 17 #34
Check for interference on whatever wireless channel the router is using; mine put me automatically onto channel 1 which already had four other devices on it. Changing it to channel 6 which was empty gave a huge boost in signal strength, you can check by downloading an a wifi analyser app, should show you something like this (wifi signal there is through 4 walls):

31963197-fERl3.jpg
Also try changing the router into 2.4GHz only mode. It defaults to allowing 5GHz, which gives better bandwidth but worse reception at through obstacles; it sounds like that might be what yours is using with the dropoff you've described. Forcing it to use the lower frequency should bump up reception a little.
kriswoj to heavywater
12 Sep 17 #40
Will do, I'll get that downloaded soon. The vodafone router app indicated how many other signals were in each of the channels, although how accurate this was I do not know. I had already changed the channel to 11 as it said this had 0 other signals in that channel. Made no difference to the signal.

Regarding the 2.4/5GHz, the device I was using for the speed tests was connected to the 2.4GHz one, and it picked up the notable drop off. Are you saying that if I disable the 5GHz, the 2.4GHz signal gets an overall power boost? ~I can't see an option for disabling the 5GHz signal, so will maybe look into if that's possible.

However, it may all be a non-issue (for me anyway) now, as after speaking to customer service there complaining about the rubbish signal, I made the suggestion of using my old TalkTalk router which I had no problems with. the guy agreed that this was a reasonable solution so gave me my username and password! So in theory, once I get it plugged back in, everything should go back to how it was when I was with TalkTalk, wifi wise anyway. If it does, and I can't see any reason why it wouldn't, I think I'll be staying with them after all!

Other points for anyone considering joining Vodafone - I've spoken to several CS agents now, and they've all been really helpful, knowledgeable and clear, which has been better than similar experiences talking to TalkTalk CS agents. However, Vodafone do appear to make more mistakes. Broadband was delayed due to an admin error. I wanted to bring my old phone number with me, but it wasn't ported across. A request to get it made on the 7th, I was told today was closed without them actually doing it, so they've reopened the request. I got an email from Vodafone welcoming me to the broadband, which stated an activation date of 30/8/17, even though it was actually 6/9/17 that I was activated. So they've not done too well in first impressions, but the manner of the CS agents has been very good.
maprel
12 Sep 17 #24
I pay £18 per month for 110Mbps for Broadband & Weekend Calls with VIRGIN.

How?

- I actually cancelled my account with Virgin which was £42 per month for 50Mbps when my contract finished.
- Opened Talktalk account for £25/month and requested to keep my number.
- Virgin rang me back after 10 days when they had Talktalk request for porting number
- Virgin offered me £18 per month for 12 months plus 110Mbps instead of 50Mbps.
- I cancelled Talktalk transfer who then offered me £20 per month which I declined.
- And now I pay Virgin £18 per month for 12 months.
helloyoufool
12 Sep 17 #26
Good deal - I am yet to be activated until October (by choice) to switch to Voda but I went with the previous deal of £30 but included a free Sonos One (or other gift). If you factor in that deal included free delivery on the router then it's just under £100 extra I'm paying for the One

However is it worth switching to this deal as if Voda are good and I stay with them in 18 months time will it be better on a £24 pm billing system (plus an increases by then) or a £30 one but I guess there will be other offers I'll be switching to by then anyway.

btw - I'm currently on plus.net fibre - it's been pretty ropey (were always good a previous location using ADSL) to say the least but was the only supplier who would actually activate fibre when I took out the contract but Voda is such a saving its better to terminate with plus net earlier and i hate the split 18 broadband 12 month phone rental split. designed just to keep you from jumoing ship.
Thar to helloyoufool
12 Sep 17 #35
I took out the £30 free gift deal also. Would probably have gone for this. I hadn't thought about paying £30 rather than £24 after the deal ends...mmm.

I'm with Plusnet too, although the service has been faultless, I'm leaving them as my deal ran out and I was paying £35.46 overall. My line rental (saver) is paid until 25th October, but I'm switching on 26th September. I knew they wouldn't do a retention deal and needed to get away from that separate phone contract.
helloyoufool to Thar
12 Sep 17 #36
Out of interest how much are you being charged for going? They sent me an email to say it was only £44 - was expecting a lot more since i effectively had 6 months of the broadband still to run.

I though they had actually stopped the 18 month broadband packages but just checked and see they are still the norm.
Thar to helloyoufool
12 Sep 17 #37
I'm out of contact so shouldn't be charged. I just lose 1 month of line rental @ £15.49.
robo989 to Thar
12 Sep 17 #39
The free gift deal is better than this one.
£6 X 18 = £108
A Sonos Play 1 brand new sealed with receipt can easily be sold for £155 on a forum or £160 on eBay as the prices have gone up to RRP £199 recently.
Thar to robo989
13 Sep 17 #42
Yeah, if you look at it that way, providing there are any left. I was late to the party. Even if I only get the £75 prepaid card, taking into account the TCB of £30, I should break even.
Dave_dave69
12 Sep 17 #28
I am interested in this but then I read the comments on here and also on broadband.co.uk/mob…ws/
BrianM to Dave_dave69
12 Sep 17 #29
Well it's worked perfectly for me so far!!! Switchover at 0815 on the day specified - speed and service have been 100%.- excellent emails explaining everything that was happening!

Even the Vodafone router has been rock solid.

If you Google you will find that BT, Sky and most of the others are considered rubbish by many people.

I have had a LOT more trouble with Plusnet (getting a refund - constant 15+ minute phone queues) than with Vodafone
Justy101 to BrianM
12 Sep 17 #30
Much better time than me. Multiple calls and online chat's to resolve problems, wasted day's off work and still not got internet after ordering in August......Be warned.
BrianM to Justy101
12 Sep 17 #31
Unless you go for the likes of Zen - for which you will pay a considerable premium - all the budget ISPs (including BT) can be bad if things go wrong. I used to think Plusnet were perfect until I need to chase them recently for a refund!
OrribleHarry to BrianM
12 Sep 17 #38
Yep Zen are awesome but nearly £50 Inc line rental.
BarGin to OrribleHarry
15 Sep 17 #71
The Zen Big Deal offer seems to be available again. £33 for 38mb or £36 for 76mb.

zen.co.uk/the…eal
OrribleHarry to BarGin
15 Sep 17 #72
That's great thanks! I'm gonna ring to ask why after 3 years I'm paying more!!
OrribleHarry to BarGin
18 Sep 17 #80
Hi thanks for the info I managed to get that deal. The router they give out is an AVM FRITZ!Box 3490 so much better than the usual crap.
fohens
12 Sep 17 #32
Lowest price for 40/10 in the history of FTTC?

Great deal.
taiko
12 Sep 17 #33
Dang , was gonna get this but you cant keep your old number if you are with Virgin :cry:

Hmmm i gave my notice to cancel with virgin and its saying my line is stopped ???
londonguy
13 Sep 17 #49
does the router have the adsl modem built in ?
BrianM to londonguy
14 Sep 17 #51
For Fibre it is VDSL but yes the router is an integrated VDSL modem and wireless router
londonguy to BrianM
14 Sep 17 #54
good had enough of talk talk
jamesandbrown
14 Sep 17 #56
I've been with them for a few months (April) - they originally said it was going to be £33 a month down to £28 because I have a mobile contract with them; then they increased it to £30 in August.

Anyway, the router is awful - really awful. I can't believe they have the cheek to be bundling these with a Sonos Play 1 considering my two Sonos Play 1's wouldn't play with their router. In fact, my TV, my Sky Q, my NAS box and so my Plex media wouldn't work properly, despite changing all of the settings over and over again, it would just give up maintaining a connection to the devices from time to time. Someone alluded above that it might have something to do with the power levels for 2.4 and 5GHz. I don't think this is necessarily the issue, I think their router doesn't have enough memory to handle multiple uPnP devices.

That being said, I phoned them for a moan and they did indeed give me my username and password and told me they've relaxed the 'you must use our router' rule so I ended up buying a reasonable TP-Link ADSL2+ Modem Router and it's been working a dream ever since. I even noticed it's increased my line speed (by the 2Mbps that it dropped when I moved from EE to Vodafone) just by swapping their router for this one.

Altogether not very happy that I'm paying more and have had to go out of my own way to alleviate a problem with their own equipment. I've another 12 months left on my contract which I'll ride out and then look at other alternatives.
BrianM to jamesandbrown
14 Sep 17 #61
So you, and some others, say! HOWEVER mine has been rock solid since 30/08 - with a Sky+HD box doing large downloads, AppleTV, iPad and iPhone.

Perhaps they have revised it!

ps I recall my router loaded new firmware almost immediately - could this have helped
Kallb123
14 Sep 17 #58
Rushed through application and forgot about cashback, do you think I can claim it by visiting the site afterwards? Or worth cancelling the order for £30?
vithya
14 Sep 17 #60
Will BT match this price?
BrianM to vithya
14 Sep 17 #62
Almost impossible. This is now, I think, the cheapest FTTC in the country!
nivtl
14 Sep 17 #63
I was on BT infinity 1 for £32 and after showing the previous Vodafone deal £25 with gift they offered me £26 and 24 months contract.
BrianM to nivtl
14 Sep 17 #65
But did they also match the £150 value Vodafone “gift” (get Sonos Play 1 - keep orsell on eBay!)?
Kallb123 to BrianM
15 Sep 17 #70
That offer expired on 11th September. So I guess they stopped that and started this cheap deal.
Kallb123 to nivtl
15 Sep 17 #69
BT wanted me to renew my Infinity 1 (unlimited 52Mbps) at £35. I phoned and told them about this Vodafone deal and they said best they could do is £32.
Kallb123
17 Sep 17 #76
Can the bt smart hub be used with other ISPs? I've read reports it only works with BT and Plusnet. I see the option for username and password so I'm not sure why it wouldn't work?
BrianM to Kallb123
17 Sep 17 #77
It CAN apparently be used with TalkTalk as well. I cannot see any reason why it should not work with Vodafone - but no one seems to have tested this! I might at some point but there is little urgent incentive as my Vodafone router has, for some reason, been rock-solid for me so far! (touch wood!)

Sky use, AFAIK, a slightly non standard login process - so it won’t work with them - but I have not seem anyone comment that Vodafone are anything but standard.
Kallb123 to BrianM
18 Sep 17 #78
Thanks for that info, if you do try it anytime soon please report back :smile: I'll try and post if I try it.

The main reason I'd like to keep it is all the port forwarding rules and static IPs I have set up!
merikiito
18 Sep 17 #79
Well I cancelled my Virgin Broadband to take up the Vodafone deal only to get a call from Virgin Loyalty team 4 days later offering me the same package I was on at £39 (plus the increase to come of £2.99) for only £21 including the increase on a 12 months contract. If they hadn't increased the prices I would have still been paying £39 with out any issues, now I am better off by £18 per month. Should have done this sooner LOL
pcangeldust
18 Sep 17 #81
It's £10 more though
OrribleHarry
18 Sep 17 #82
I realise that but they are superb they won ISP of the year several years running. The router is worth £125 alone plus things like a static IP make it worth the extra. Been with them last few years.
bill888
18 Sep 17 #83
BT hubs unlikely to work on Vodafone.
The reason why it may work on TalkTalk ADSL is because TalkTalk don't care about whether the username is valid or not. I doubt it works with TalkTalk fibre because Talktalk use DHCP, not PPPoE commonly used by other fibre providers (except Sky who use MER)

When you try to save the PPPoE username in the home hub/smart hub, it must be of the format [email protected]btinternet.com, [email protected]plusdsl.net. The hub will reject any realms (eg. btinternet.com) not owned/used by BT group.
CALMSEAS
18 Sep 17 #84
Do I still pay 18.99 for line rental with this deal on Voda fone??
germainsophie
18 Sep 17 #85
​I was surprised to receive a callback today and after some "manager intervention" I will hopefully be starting a 12 month contract in November for 100Mbbps at £20/month! (my line rental saver runs out around then which means I'm not losing out on the money paid).

Thanks for mentioning it here, otherwise I would never have asked for it. :smile:
pcangeldust
18 Sep 17 #86
Not a chance, I called their retention team directly as they sent me a letter to renew my contract at the old prices but that was all nonsense. They just offered exactly what I already had and that comes no close to Vodafone offer here.
DSB690
19 Sep 17 #87
Nope switch to vodafone they take over your line and you pay either 20/24pm which ever package you take nothing more
cassy34
20 Sep 17 #88
I was going to move to them and it was no issue using my own router, they would supply connection details. Was expecting to switch last week. When I hadn't heard anything I contacted them to find out I had been cancelled due to lack of availability in the exchange. Nice of them to let me know!

BT do impose the use of the home hub, so not going there.
pibpob
20 Sep 17 #89
Yes you can. I've kept my old number for years, both when joining and leaving Virgin. Isn't it a legal requirement?
HaraldBB
20 Sep 17 #90
Absolutely not worthy the hassle It's not a company, it's a joke. Bad joke.
I was tempted to order their broadband a while ago. First router was not delivered on time. Apparently it was lost somewhere and never posted. Adding insult to injury, they not allowing ANY other equipment to be used, no matter how good is it. So basically I was left without connection for few days.
Another pain in the bottom was communication. Average waiting Shortest time was 40 minutes, longest TWO HOURS AND TWENTY minutes. Walking in to Vodafone store won't help - they will make call to the same line with 2 hours waiting.
Luckily for me I was able to use cooling off period and RUN!
And they still didn't even bother to repay charge for time after cancellation which was charged upfront.
YOU HAVE BEEN WARNED.
Even if it's free - still not worthy.
BrianM
20 Sep 17 #91
My experience has been ENTIRELY different! Excellent email contact, the few times I needed to phone them (twice) calls answered promptly. All has been very good!
Emeye
20 Sep 17 #92
I've had Vodafone Fibre broadband for a couple of months and I'm pretty happy with it - unfortunately it wasn't this cheap!

Hot from me.
Rossmor40
20 Sep 17 #93
Spot on. I am with Plusnet and have been for 4 years and I have had an excellent broadband service with only a couple of problems over that time but put their name into google and it’s constant whining about how bad they are.
mrbubble
20 Sep 17 #94
I switched from sky FTC service for the same service for now £25 a month Inc line rental with free gift to come offer. No issues with the swapping emails and texts keeping me informed . The only problem I had was with the WiFi connection to the mobile devices in the house the WiFi was on and connected but the internet would not connect. I have now turned the schedule option off even though there were no schedules setup . I Use 2.4 GHz only and one SSID . Tested ok for a week now with no issues Anywhere in the house. will introduce 5ghz and do some more testing .
KeganJones1985
20 Sep 17 #95
I've never experienced as many line drops as I have with Vodafone and I used to live in South Africa.. My speeds have been brought down to apparently offer more stability, I pay for a 38mb line and get around 20mb...I would not go with them again even at that much lower price have had technicians round about 4 times and been through 2 routers
dybydx
20 Sep 17 #96
There's £30 Quidco to be had too (or £20 with TCB)
Rossmor40
20 Sep 17 #97
Why were you not allowed to use your own router? I thought Ofcom guidance had now made that practice illegal after all the complaints about Sky doing the same thing for years. Was your username and password for the broadband service hardcoded into the router like Sky used to do or did Vodafone refuse to give it to you? If you knew your username and password you could use your own equipment without them even knowing.
BrianM
20 Sep 17 #98
Again mine has been totally solid......PPP uptime of 12 days something last time I looked!
BrianM
20 Sep 17 #99
Vodafone's policy on this has fluctuated! Recently people have reported getting their username and password quite easily - via online chat seems to work quite well.
Kallb123
20 Sep 17 #100
BT offer with £170 rewards and topcashback or quidco is now cheaper than this (£15.42 per month for Unlimited Infinity 1 52Mbps)
batemansxxxb
20 Sep 17 #101
Just spent an hour haggling with Voda over a new sim plan,they offered me this deal & also offered up to £100 for me to buy out Sky,i declined as i don't need fibre or an 18 mth contract
Chez.Bower
20 Sep 17 #102
Vodafone? Never again!
Signed up up with them last year for 38fibre, (already had a fibre line) they disconnected me in error and lost the line overnight (blamed cabinet shortage). So spent the next six months using a 4g dongle at my expense!
Proceeded to litigation and they paid compensation eventually.
bbfb123
20 Sep 17 #103
Sounds like their broadband is equally as crap as their mobile service. Which is no surprise I guess.

Anyway I'm voting this cold because it's vodafone and they are a shambles of a company.

Hopefully they will go belly under like other companies have and then their staff will wish they'd of given better service instead of being so incompetent and useless.
_taurus_
20 Sep 17 #104
18 months contract sounds weak
liamwba1
20 Sep 17 #105
Switched over to Vodafone from Plusnet around a month ago. Experienced no issues whatsoever - the router has been fine despite what most people say. I work in IT and work at home most days, it handles my intensive workload without an issue.

No idea what people are doing to run into so many issues, unless they're mining for bitcoin or running a home data centre???
sheafo007
20 Sep 17 #106
i NEVER post, however, I respect this website and all of its users so much that I need to warn you against these COWBOYS!!!

I have had nothing but problems.

It started off with awful speeds with both WiFi and hardwired. All I got in response was 'well its saying 68mgb our end so it must be all of your equipment'....
After finally losing patience I decided to leave within my 30 day cooling off period. They advised me to simply move to another provider and it will sort itself out.
HOWEVER, they then advised BT to cease my line, which they admitted was a mistake, and that it would be rectified. The problem is I was unable to transfer to another provider. 4 weeks later....yes 4 weeks and countless phone calls including a number of 2 hours on-hold phone calls I have it sorted. Literally the worst experience ever. I lodged a complaint with Vodafone and one of their very own staff admitted to me that since the price reduction and the free gift giveaway they have doubled there number of users in less than a week and they don't have the infrastructure to cope. Activations are running in delay and things are only going to get worse. He said 'Mate I'm getting out of here before it spirals out of control'.

AVOID AT ALL COSTS
BrianM
20 Sep 17 #107
100% smooth, good communication and excellent changeover for me from start to finish.
jewitts1
20 Sep 17 #108
They will let you upgrade anyone under contract to this new price. It's cost me an extra £1 A month now to get 76mb instead of 38mb.
nrackham76
20 Sep 17 #109
Bang on. I've got this and it is terrible. Ready at 30+Mbps with a ping of 80.
If you like buffering whilst watching Netflix or walking through walls whilst playing call of duty online - this is for you:)
Tsung
20 Sep 17 #110
Lucky you, seriously, lucky.. I contacted them regarding the price, they basically told me to leave if I didn't like it. This is what I did, even their better offer was no-where near £20 per month for BB. (I think they offered me £35 a month for 100mb). I switched to Vodaphone, was installed yesterday, but it wasn't working this morning. I gave them a ring, got through in a minute or two, they apologised, enabled the line, and hopefully it will be working when I get home (I had to shoot off to work). So, going to give them the benefit of the doubt, and see what the service is like.
muckspreader1
20 Sep 17 #111
No broadband is better then anything avoidafone can provide.
muckspreader1
20 Sep 17 #112
Lol jumping out of the frying pan and into the fire with that one :joy:
gogboy
20 Sep 17 #113
They score better on the MSE ratings page, BT are lower scored.
gogboy
20 Sep 17 #114
Mobile service...I moved last year to Vodafone and was issues with voicemail that they took ages to sort out, ended up getting a cheque back for inconvenience, however the signal and service has been spot on really

Far better than EE at home and most locations when on my travels.
ashtad
20 Sep 17 #115
Been with plusnet since they first come out, Only had a couple of problems in all the years service with them. I use the bt smart hub as have a plus.dsl username the wifi range is brilliant on that, i currently pay £23.50 for 38mbps fibre including line rental.
gogboy
20 Sep 17 #116
Would they have done it personally or openreach BT, probably so could sell a line to one of their customers?
gogboy
20 Sep 17 #117
Thought plusnet only supplied the Hub One which looks like the HH5? That is what they offered me....ended up cancelling as they sneaked in a £7.49 extra charge per month due to being connected to a 'Market 1' exchange, idiots knew that as was on the phone to them the day before and was given the price, then when questioned it, said doesn't matter it will discount the 7.49 off....but it didn't.

Anyone know if any of the other providers are screwing for this extra charge
stu31
20 Sep 17 #118
This looked like a winner for me until I spoke to virgin the most I can get on a bt line is 44mb I'm currently on 70 with virgin, I checked the bt speed checker and it was correct.
He offered me 100mb for £37 which I declined.

So I either stay where with virgin or go for this in the hope virgin retentions ring me and offer me a better price to stay
BrianM
20 Sep 17 #119
Plusnet put my price up to £34.95 on renewal (38Mbps Fibre) - which is why I left!
cgsfx
20 Sep 17 #120
for those with wifi signal issues wanting to use your own equipment - regardless if Voda let you use your own, you will always be able to just plug in new equipment into the provided Voda router and use it that way
mb19
20 Sep 17 #121
Was tempted. Called to cancel my plusnet and they agreed to match vodaphone and also give cash back. I'd recommend trying your current provider,
sholao
20 Sep 17 #122
If you are moving from BT to Vodafone, there are 2 things to bear in mind:
1. BT may keep hold of your phone number (happened to me, not too bother as hardly use the number)
2. Make sure your switch date is at least a day after your contract ends other wise you will be charged for part cost of router (you will get refunded any part days you have not used which will be cheaper than the £50 I got charged for jumping ship a few days before the end of my 12 month contract).
You have been warned
HaraldBB
20 Sep 17 #123
No, Vodafone is not allowing any other device than their own Huawei router. While is quite good, you have no control over it whatsoever. I spent half hour creating configuration at least little bit closer to what I have on my own router an when it was working, they sent firmware update, which also wiped all configuration changes I made.
The best thing you can do with it (assuming you want something more than standard router from your ISP) is to use trick with DMZ, which effectively is as close to pure modem mode as possible. You still need to keep two bulky devices though (Vodafone Huawei router has triple size of standard Openreach VDSL modem)

There is more: I was aware that they forcing users to use their router. But they failed to deliver it on time. Previous provider (BT) switched off my access right on time. So I was without any internet connection. I called tam and after only 2 hours waiting I was able to speak to somebody. Asked for username and password, the answer of course was "no"
Then explained: "im not asking for it. I'm giving you a chance to behave like proper responsible business". The answer was still No
So I cancelled my order. Luckily for me there was cooling off period
HaraldBB
20 Sep 17 #124
Lucky you! Wish you the best, but you just cannot assume you will never have any issues with them.Keep in mind Vodafone is most complained mobile network in UK and their broadband system is completely not ready to be used.
Another example: access to your online account. I have no Vodafone number (thanks God). My only number in Vodafone was my landline. You need a password sent by text to log on to your online account and check your charges, dowload invoices, use extra software etc. If you have no mobile number, they use text2speech service - working just fine. Apart from tiny, tiny problem: it usually takes up to 30 minutes to receive a call. Password is valid only 10 minutes.
As result I was NEVER able to access my Vodafone Online account. Never.
Still shocked how it's possible OFCOM is allowing to provide services with such quality..
TiredParent
20 Sep 17 #125
Personal opinion, I am looking forward to my contact end time in Feb 18. Internet drops out regularly. I live in a flat (not even a house) and there is no reason whey it should drop that frequently. Internet is not so fast either. I was with sky broadband before and perhaps will go back to that in Feb/ March next year when the contract ends.
They increased prices a few months back from £23 to £25. I received an email when I was on holiday allowing me to exit the contract. Unfortunately I was outside the country and missed the boat. I suggest you look elsewhere for a broadband supplier. But again, this is a personal opinion.
BrianM
20 Sep 17 #126
You don't seem to understand that can you use ANY Mobile phone on ANY NETWORK to receive the account password!

I have had FAR more problems with Plusnet getting a refund than I have ever had with Vodafone.
holidayinn
20 Sep 17 #127
I saw this deal and was going to used it as a bargaining chip with sky, didn't get quite as good a £rate as this but happy with sky fibre tbh.
BrianM
20 Sep 17 #128
Many people have reported (within the last few weeks) getting their username and password via webchat to Vodafone......maybe I should try it to see what happens!!!

Their router allows at least as much control as BT do with their HomeHub series! More I think
HaraldBB
20 Sep 17 #129
Plusnet cost just few quid more and I'm having total peace of mind. Plus discount on mobile sims I purchased for kids on top of that.
HaraldBB
20 Sep 17 #130
Yes, it's easy to change in - in your online account. As soon you can use it....
Typical Vodafone paragraph 22
BrianM
20 Sep 17 #131
Plusnet were fine for me UNTIL I needed to contact them ....when their wait times to answer phone is almost always 15minutes+++ Apart from that and charging me ~£35/month at renewal they were fine (new customer offers don't apply then!)
HaraldBB
20 Sep 17 #132
If I had to wait 15 minutes calling Vodafone, I't probably stayed with them...
BrianM
20 Sep 17 #133
In contrast to Plusnet they answered me within a minute or two normally. Once their automated system offered to call me back when someone was free - and it actually did! Anyway you are happy - and I am happy that my Vodafone setup is currently on 12+ days connect time.
HaraldBB
20 Sep 17 #134
Yes, I know that feature, used it once. They called back 2.5 hour later...
Dimpler
20 Sep 17 #135
My SSE contract is come to the end this month, very attempting deal here, but so many bad reviews..
ElgyVeeten
20 Sep 17 #136
76mbps is actually 18-25mbps in reality and the router's range is a joke, keep that in mind.
brendanhickey
20 Sep 17 #137
But don't forget with bt you get free bt sports and box nation. So if u watch these it will still be worth getting bt over this. Plus you get the £100 Mastercard.
graemeq
20 Sep 17 #138
BT 52mb fibre seems the best deal at current. About £32pm with £35 total setup costs. £120 mastercard and £40 m&s voucher through uswitch. Or the mastercard and £110 Qudico, can't seem to get all 3.
jaddy
20 Sep 17 #139
im torn between that deal and this one, not a clue witch to go with.
Grazz0r
20 Sep 17 #140
Voted hot as this is a great price, but the Vodafone router is shockingly terrible! Best to get your own access point and use the VF router just as a modem.
graemeq
20 Sep 17 #141
Same dilema with me, think I'm definitely going with the BT
element54
20 Sep 17 #142
Had an absolutely awful experience with Vodafone broadband and their customer services. Long story short, left them within 30 days and they still took payment thereafterwards with a "final statement" landing on my doorstop six months later out of the blue.
jaddy
20 Sep 17 #143
who you with now
Rossmor40
20 Sep 17 #144
If they don’t give it to you can you hack it out the router like you could do with the Sky ones.
BrianM
20 Sep 17 #145
So you (and others!!!) keep saying. I cannot have the only rock-solid (38Mbps, 12 days PPP uptime) Vodafone router surely????????
sach7
20 Sep 17 #146
Well played, I am on 100MB + Anytime calls + Tivo box for £31pm, happy with that.

Although the 4x upload speed is tempting (Virgin have rubbish upload speeds and I do a lot of content creation), and they seem to have a better hub as well. Probably will stick.
DrRollo
20 Sep 17 #147
Don’t charge line rental, but cost the same as any other broadband that does lol
jaddy
20 Sep 17 #148
i use a google chrome extension called free the tree, it auto updates all my gumtree ads, about 45 per day, do you know if faster upload speeds would make this faster, thanks.
rhiaction
20 Sep 17 #149
Anyone know how long you can delay connection? My BT deal ends on 13th Dec. Are you free to keep a BT youview box at the end of your contract term?
Thar
20 Sep 17 #150
Noooo! I was with Plusnet £35.48 for 76Mb including the charge for line rental saver. I heard they wouldn't offer existing customers anything, so I went for the £30 76Mb with the free gift and £30 cashback. I definitely would have stayed with Plusnet if they'd have matched this deal, the service was faultless.

I'm due to switch next week, anyone know if I'd be able to cancel if they offered me a deal now?
Deano467
20 Sep 17 #151
What are u paying sky out of interest? I renewed with them yesterday for £25 per month unlimited fibre with £50 credit, works out around £22 per month. I'm staying with sky as the Q router is rock solid and great WiFi, not worth risking the dodgy Vodafone router to save a couple of quid a month for me anyway
Ydot
20 Sep 17 #152
Hey guys want to leave Virgin after their price increase - Already got a leaving date with them after being given awful offers by the retention team.

If I initiate this request will Virgin contact me? Preferably I'd rather stay as moving is a hassle.
BrianM
20 Sep 17 #153
Not at all! When Plusnet's offer period ends it's £18.99 for Line Rental plus £15.98 for Unlimited 38Mbps Fibre for example. BT are similar.
chezbonis
20 Sep 17 #154
Signed up to Vodafone but had an issue before installation. Tried ringing them but they hadn't answered within 45 minutes and had to hang up. Decided to cancel and rang back the next day - 54 minutes to answer. Terrible
sach7
20 Sep 17 #155
Probably not. From a quick google search it appears to be mainly server side. In layman's terms, this basically means they do most the work on their computers, not on yours. Your upload speed probably wouldn't effect it.
Even if it was uploaded on your PC, most of it would be very small files, which wouldn't hinder the upload speed.

However, uploading pictures, videos etc would be miles quicker. I do a lot of editing and website stuff, so I often have to upload a lot of files, some of which are massive, and that is really dependent on upload speed.
Anders0n
20 Sep 17 #156
How long ago did you cancel? I just cancelled and wondering if they'll call me back without signing up elsewhere first.
woodface7
20 Sep 17 #157
One extra Voda make you pay for is Caller Display. Included free with most ISPs, Voda charge you £1 per month extra. Which they conceal on an obscure page not linked to anywhere in their sign-up, right through to registration (which is as far as we've gone so far).

Even if you don't get many landline calls, they can be important ones, so for us the real price is £21pm.
jaddy
20 Sep 17 #158
Thanks very much for that, just wish i could chose, bt or vodafone, i need rock solid performance if poss, download speed isnt massivly important nowadays currantly on virgin 200 mb but drops out all the time. cheers.
BrianM
20 Sep 17 #159
Extra with PlusNet as well, (£0.99)
essdiem
20 Sep 17 #160
There's every chance it was all down to their "Connect" router. I moved to them earlier this year and had nothing but trouble. The memory usage just built up from 30% to 90% before it becomes unresponsive then a few minutes later it reboots (presumably when memory usage hit 100%). It seems to be unable to handle more than a few wired devices and a couple of wi-fi devices at once. Customer service had long wait times and were no help, occasionally accepting the fault but being unable to do anything about it but often asking me to perform irrelevant tests first: change the wi-fi channel (sure, that'll stop it power-cycling), connect it to the master port inside the BT box. They finally caved in and allowed users to use their own router by issuing the PPOE username and password but by then they'd announced the price rise which gave me an excuse to switch back to Plusnet (the £85 cashback brought the price down to around Vodafones good price).

It's been a few months since I left, so firmware may have resolved those issues. If it hasn't, it might be worth asking if the router/delivery fee be waived and for them not to send it out and just use your own, but they would be unlikely to investigate any problems without their router connected.
violetd
20 Sep 17 #161
My contract is up with Plusnet soon. Just phoned them and they'll match this if I sign up to 24 months contract, which I'll probably do.
Thar
20 Sep 17 #162
Think I'll be on the phone to Plusnet tomorrow. I'd happily stay with them, even on a 24 month contract if they match this.
gogboy
20 Sep 17 #163
Sims are cheap for all are they not, when you toggle the customer option the prices dont change
ssjkudos
20 Sep 17 #164
Signed up to an 18 month contract in June this year for £28, they put the price up to £30 for July...

Shady as hell!
BrianM
20 Sep 17 #165
My Connect router went live on 30/08, immediately downloaded new firmware, and has had none of the symptoms you mention!!!
Kamraino
20 Sep 17 #166
Are you a sky tv customer too? Or purely fibre only?
essdiem
20 Sep 17 #167
That's good, but I don't think they've fixed it as people are still experiencing these symptoms (amongst others), see forum.vodafone.co.uk/t5/…one.

Perhaps your home setup doesn't trigger the fault, I don't know if it was ever determined what the cause was (I recall UPNP being mooted as a potential culprit. Many people will be fine, so it might be worth taking the risk, especially as you can leave in the cooling-off period.
Deano467
20 Sep 17 #168
Broadband only, dumped the TV part of the deal
BrianM
20 Sep 17 #169
I still have my HomeHub5 router from BT which has been solid for years on BT and then Plusnet. I cannot think of any obvious reason it would not work on Vodafone so perhaps I should get the username and password and try it as a backup!
DrRollo
20 Sep 17 #170
This goes to similar price after the 18 months.
Kamraino
20 Sep 17 #171
I got offered the 1/2 price fibre from the start. So fibre for 10 and line rental at 18.99 =28.99.

Still to high as I'm currently paying 19.50 for 38mbps fibre. Deal ends next month.

Best I got was 10 fibre and 4 off line rental which made monthly cost 25. This is still high compared to some of the deals out there. Put in my cancellation request.

Hoping for a call from sky retentions offering something better.

If not I'm off to Vodafone or bt deals. I've got til 8th october before I'm cut off.

Btw reading on here some folk are getting t.v. and fibre for that 25 price...
BrianM
20 Sep 17 #172
I thought it said "existing and new customers" for this offer - which was better than Plusnet (new only!)

No matter, I will check rates/offers after 18 months
MikeMaMan
21 Sep 17 #173
How did you cancel? Did you ring them our done it online?
muckspreader1
21 Sep 17 #174
Still doesn't make anything Vodafone good.Always nice to see them on watchdog for a weekly visit due to complaints for their services.Record fines for poor customer service means they must be doing something right :kissing_heart:
gogboy
21 Sep 17 #175
Mobile service overall has been very good for me, the best reception out of them all at home and in most of the areas I travel too.

My experiences with BT, EE and Plusnet have been far more frustrating.

For me at least when Vodafone got things wrong there was £75 compensation if you like, more than can be said for others in my personal experience.
deathtrap3000
21 Sep 17 #176
The BT hub 5 or any BT hub won't work on vodafone as you can only enter BT or plusnet usernames into the settings. It won't accept anything else. Unless you hack the hub 5.
holidayinn
21 Sep 17 #177
Works out around the same £22 per month. Mine is £28.99 per month and 3 months credit on a 12 month contract. Stuck with it for exact same reasons as you,.
anewman
21 Sep 17 #178
I think many problems people have with broadband providers are down to the rubbish routers they provide. I always try to use my own and the only problem I have is the initial configuration after changing provider.

Just been reading through Vodafone's forums about obtaining PPOE user/pass for alternate routers. Apparently they used to not provide these, but now do provided you use a BT Openreach approved router.
meclive
21 Sep 17 #179
Great deal, voted hot! Although annoying for those of us in major cities that don't have a fibre enabled cabinet and have to pay more for slower standard broadband :cry:
Thar
21 Sep 17 #180
[quote] mb19 19 h, 46 m ago

Was tempted. Called to cancel my plusnet and they agreed to match vodaphone and also give cash back. I'd recommend trying your current provider, [/quote]

I called Plusnet this morning, they matched this deal with cashback, provided I took out a 24 month contract, which I was happy to do as the service has been faultless for the last 4 years. I won't lose my line rental saver either which is paid up to November, which I would have done if I'd have switched, and can keep my HH5, which works very well for my line.

Thanks for the heads up guys!
BrianM
21 Sep 17 #181
Thanks for that! It also, apparently, works on TalkTalk for some reason.
kingsly79
21 Sep 17 #182
I have just renewed with plusnet using the vodafone deal as the reason to leave.... they have done me an 18 month contract at 26.50 per month incl line rental and evening and weekend calls plus 50 quid cashback
Chojiin
21 Sep 17 #183
I've been having serious issues with the FTTC cabinet in my road and Vodafone CS have been absolutely superb. I think a lot of the comments badmouthing them are to do with previous experiences (a lot of which up until moving to Vodafone broadband i'd have agreed with). Their reputation is certainly an unfair one by today's standards. They phoned back when they said they would, they kept me updated and they even gave £60 credit for the issues that were clearly the fault of the BTOpenReach network. Now my "Up to 76mbps" line yields a rock solid 75.5mbps regardless of whether it's peak time or not.

The only problem with deals like this is that now i'm worried they'll oversubscribe and my now perfectly working broadband service will suffer as a result!

*ahem* what I meant to say was: Boo, hissss vodafone are rubbish! Steer clear. (that should just about do it?)
Chojiin
21 Sep 17 #184
I wouldn't thought major cities would be best provisioned for Fibre?

Saying that, I'm in a little village in the **** end of nowhere and we have FTTC available. A good job really as the local exchange is miles away, i'd be lucky to get 2mbps on standard ADSL2+
jaddy
21 Sep 17 #185
How did you get on, BT just said i have to have a new line but they dont know how much it will be, they say i havnt got a line, but they fitted it 13 years ago, so screw them.

they also said my line could cost a grand to fit,
FishILike
21 Sep 17 #186
It's Huawei HHG2500 - or at least mine is, and I only received it last week.

wikidevi.com/wik…500
hifiboy
21 Sep 17 #187
What is the upload speed!?. Do they throttle and do traffic shaping?
graemeq
21 Sep 17 #188
I've had that happen before only for them to realise there is a line and them doing anything would be completely unnecessary, so let's hope that's the case.

Waiting on landlord of a new flat I'm moving into to provide the landline number, or to see if they're bothered about it being chnaged. Will let you know how I get on
JamesSmith
21 Sep 17 #189
I don't know if it's true you're paying a premium for Zen.. more that other ISPs are 'cut price' and trying to make a similar profit, so unable to deliver a fair quality service.

In my experience (mostly rural, so I don't have bandwidth contention issues eg throttling) if a line is connected and working and stable you're usually home and dry. It's if you run into an issue, that's when things unravel.

I can't afford Zen and am with TalkTalk.. when the line is running it's fine generally. However when I moved, the ADSL light blinked for 10 weeks after the 'go live' date. I spent countless hours to people in foreign call centres most of whom didn't really give a damn, as evidenced by their outright lies and hanging up on me. Only got sorted when I escalated a complaint to a senior manager.

One obvious problem is their systems for communicating between departments are poor, same goes for scheduling things properly and passing information to engineers. You can expect to be put on hold for any amount of time then find you have to explain the basic problem again, to somebody who can't follow english very well, and more than likely they'll just read the same "reboot router" type script and round and round in circle you go.. You're just another undervalued customer to a budget ISP and these standards aren't going to change in a hurry.

I've just switched to fibre with them, and it did go live on the due date. However they failed to connect my landline or delivered the guaranteed upload speed. It's not a surprise unfortunately.

My friend who uses Zen has none of these issues..
muckspreader1
21 Sep 17 #190
Enjoy :raised_hand:
gogboy
21 Sep 17 #191
I didn't want to like them and read all the horror stories, main concern was the reception. Would It be better than EE,(hard to be worse in my surroundings) they offered a 30 day trial and it was clear they worked far better for me.
mrbill501
21 Sep 17 #192
I'm just in the process of going back to Sky. I've been using Vodafone BB for a week or so and the connection drops are unbearable. Frankly it just doesn't work.
k9plus1
21 Sep 17 #193
Looking for the answer to this too .. i gave my 30 days notice to Virgin about 5 days ago. No call back. How would they know if i sign up to another provider? Plus, other providers could have activation + installation fees to pay up front. So i don't see how that could be refunded if Virgin make me an offer to stay
hifiboy
21 Sep 17 #194
I tried to buy, giving a technical error. Appears to be a problem while buying..... Is not a promising start
BrianM
21 Sep 17 #195
As I keep saying it varies! It has been both fast and rock-solid for me.
muckspreader1
22 Sep 17 #196
As long as your happy and it's the right price for you then no harm. :thumbsup:
lomey
22 Sep 17 #197
I had them for a year... Wouldn't touch them again. Wasn't stable. Kept losing signal
Tsung
22 Sep 17 #198
Just started with Vodafone, the supplied router for me is fine . Just saying, don't go out and buy a new router because you hear the supplied router is rubbish. Maybe give it a chance first, if it isn't what you need, then sure, pop out and get something more suitable.

**Maybe I should add, the router is smack bang in the centre of my house (old water tank cupboard above stairs) so for me Wi-Fi coverage is never really a problem,. Also, got Cat5e around the house, which obviously makes a big difference :grin:
Chojiin
22 Sep 17 #199
You do realise that's perfectly normal for the first 10 days whilst the line adjusts itself?
neish777
22 Sep 17 #200
That's me live now, initial speed tests showing me 47mbps download and 10mbps upload which is an improvement from BT. Time will tell though as BT became very inconsistent.
jaddy
22 Sep 17 #201
Iv just been offered this deal, free router delivery and £30 for a new phone line, will i receive the phone line fee back if i cancel within 30 days of it all going live, thanks.
jaddy
22 Sep 17 #202
Whos that Vodafone, they told me they cant and wont increase any price mid term as its in the t&c that i can leave without penalty ,
Kamraino
22 Sep 17 #203
ok, just spoke to sky broadband team.

Got offered line rental free for 12 months (18.99)

They have 3 types fo fibre now:

1- sky fibre- upto 38mbps- £20 p/m
2- sky fibre +- upto 55mbps- £22.50 p/m
3- sky fibre pro- upto 76mbps £30.00 p/m

I asked for an account credit of £30 to make the sky fibre + £20 a month and she went away and came back and said no, so I said fine, please continue with my cancellation.

In getting a deal i said go ahead with my cancellation because worst case I go with:
1- Vodafone who are doing upto 76mbps for £24 p/m.
2- BT infinity 1 (52mbps) at £31.99 p/m with £170 cash back works out to £20.36.

Hope this helps someone.
ssjkudos
22 Sep 17 #204
Yeah it was Vodafone. Nobody made that clear to me although they'd already charged me a £60 activation fee so even if I was entitled to leave my contract, it would've been £90 for a months broadband out of principle.

Also there's another "service" that I was automatically subscribed to for "free" but kicks in a paid subscription after the trial period of £40 a year.
Thar
22 Sep 17 #205
I got that deal but on a 24 month contract, which I don't have an issue with, saves me having to re-negotiate for another 6 months. They also said, if you pay line rental up front, which I usually do, I'll save a further £3.50 a month, so that makes it £23 a month, snatched their hands off!
BrianM
22 Sep 17 #206
That sounds like Vodafone MOBILE PHONE.... Which this is NOT! Tthe "extra service" has been much commented on and rather gives it away

Also, again unlike mobile, the price on this Broadband deal is fixed for 18 months
FlashbackUK
23 Sep 17 #207
Gotta love Virgin - rang up to cancel, and the deal retentions offered me was ........ exactly the same as what my new increased cost would be from Nov 1 (so more than I'm paying even today), but with the latest router thrown in! Well done. Needless to say I didn't accept and kicked on with the cancellation. Let's see if I get a call in the next few days.
5hooey
23 Sep 17 #208
I cancelled on the 20th, was offered £27 a month with three months free. Except I'm already paying £25 for 50mb broadband only.

I told them it's more about the poor customer service, like having three months with degraded service due to a fault in the area. Then having to complain to get offered a month free. Then eventually get three months free. Plus other bad experiences as well.

Someone called back yesterday and offered me the same deal, that it averages out at £20 a month. Told them I'm leaving because of the poor customer service, etc. They offered me six months free on an 18 month contract.

Going with the Vodafone deal today, just wish I saw the other deal earlier.
ssjkudos
23 Sep 17 #209
You literally couldn't be more wrong
vodafone.co.uk/bro…and


32067639-Yfk6Y.jpg
jaddy
23 Sep 17 #210
I didnt go with Vodafone yesterday because the guy on the phone lied to me and said we wont ever put the price up mid contract, not even an rpi increase, what a lie, then the 2nd call the woman said our line is the same as virgins so its faster than BTs, at that point id heard enough, im now signed up with BT, just waiting for Virgin to turn off now, another joke of a company.
Badongkadong
23 Sep 17 #211
Jokes, virginmedia came and "fixed" my phone line yesterday. I've ordered a Vodafone line...
32071529-EwiaQ.jpg
Rastafari
23 Sep 17 #212
You have very green grass, but would you like to borrow my lawnmower?
mrbill501
24 Sep 17 #213
We're right at the edge of our 30 day cooling off period. It's not good enough.
Badongkadong
24 Sep 17 #214
I do need to mow the lawn. If you open the pic you should be able to see the simple patch cable to give me phone access.

My only reservation is that Vodafone is funny but people using their only modem routers but theirs, the connect, does not have a modem only mode.
Ricky
24 Sep 17 #215
I did sign up for this but cancelled it and stayed with BT. They offered me my current infinity deal for £9 a month plus line rental. It's a little more than the £24 for Vodafone but it's a 2 year deal and i can save a bit by paying 12 months Line rental. I also then get a £6 discount on my wife's BT mobile so it does make sense to stay.
kingsly79
24 Sep 17 #216
Nice! What do they charge you for the line rental?
Thar
25 Sep 17 #217
£185.88 if I pay up front (£15.49 a month) or £18.99 if I don't.
merikiito
25 Sep 17 #218
Done it online via chat as there was a very long wait on the phone. got sent a copy of the chat via email and then later I had a text confirming I had cancelled
Kamraino
26 Sep 17 #219
where are you based?
anewman
26 Sep 17 #220
Anyone have this come up when placing an order?

Sorry there has been error(s)

We haven't been able to process your order

We haven't taken a payment and your order hasn't been placed yet. Please try again ? or call us on 08080 034 515 free from a landline or mobile, or on 191 free from a Vodafone mobile.
rundownnow
27 Sep 17 #221
you might have to use a different debit card for the security check details
anewman
28 Sep 17 #222
Have tried all the ones I have. I wonder if it's because of the way they use flat numbers, it's caused me some issues before. My biggest worry is if they've run a credit check all the times I tried, and it's hit my credit record.

I suspect if I phone up to order I wouldn't get this offer - considering going with Plusnet instead as they're the next cheapest.
vbnmu
28 Sep 17 #223
Looking to move from Vodafone already... what's the plusnet deal?
anewman
28 Sep 17 #224
If you go to broadband.moneysavingexpert.com/ and type your postcode you get a list of providers in your area.
Plusnet is 1p cheaper than Vodafone's usual price, and with a 12 month contract. plus.net/hom…re/ I think you can also pay line rental in advance with Plus net for a £30 discount.
thewanted
28 Sep 17 #225
I have experienced exactly the same issue as you. I spoke with Vodafone on the phone and they reassured me that the order process hasn't done a credit search at the point at which the order fails, but I'm not sure that I believe them.

At this point I'm pretty fed up and will probably go with PlusNet too.
vbnmu
28 Sep 17 #226
Sorry am being a bit silly here... For the first 18 months, Voda 38mb = £20, Plusnet = £24.99. or Voda 76mb = £24, Plusnet = £29.99.
anewman
28 Sep 17 #227
Pay line rental in advance with Plusnet (12 month contract)
38mb = £22.49 78mb = £27.49
_________________________________________________
Cost for 12 months 38mb = £229.88 after £40 Topcashback
----------------------------------------------------------------------------------

Pay monthly with Plusnet (12 month contract)
38mb = £24.99 78mb = £29.99

Vodafone (18 month contract)
38mb = £20 78mb = £25 (if you can actually order it).
__________________________________________________
Cost for 12 months 38mb = £220 after £20 Topcashback (which I couldn't get as my order won't go through online).
------------------------------------------------------------------------------------

I think the cashback has made my mind up. It also seems Plusnet are more keen to allow you to use your own equipment, which at one point Vodafone wouldn't give the password for.
rundownnow
28 Sep 17 #228
when i had the order problem a Vodafone agent told me to try another family members debit card for the verification section, and then it processed the order fine after.
anewman
28 Sep 17 #229
32120337-MJe8r.jpg
Me^
pele1987
28 Sep 17 #230
I ordered this deal 2 weeks ago ish, currently have BT fibre, get a phone call today to say that they can't provide fibre at my address and have cancelled my order, even though on the Vodafone postcode checker it says I can and I'm currently on BT fibre. Any ideas?
rundownnow
29 Sep 17 #231
might be due to Vodafone not having space in the cabinet, as they use their own equipment in the exchange.
Robonabike
29 Sep 17 #232
This deal just disappeared when I clicked on it, now £25/month!
Robonabike
29 Sep 17 #233
Just checked with Vodafone chat, the special rates ended last night, even though there were showing this morning. Never mind.
steve_b21
29 Sep 17 #234
They had it on their website that it would be available till the 9th October!
Robonabike
29 Sep 17 #235
Yes exactly but they have pulled it for some reason.
Sphere
29 Sep 17 #236
Tell me about it - was going to order today - they did say this offer was on until 6th Oct, so NOT IMPRESSED :rage:
Guan
29 Sep 17 #237
I've had no end of trouble with Vodafone. My go live date was pushed back three times without any notification from Vodafone. Had to wait over an hour each time just to be told OpenReach couldn't complete the work in time so re-scheduled. Once it finally went live, the connection was terrible, only getting just over 1mbps. After several more hours on the phone I managed to get them to send Openreach to fix the problem. Once it was all up and running I was able to get the full 38mbps. However, this only lasted a couple of days before the router started playing up, constantly dropping the wifi connection. I tried splitting the SSID and making sure the signal was on an isolated channel. I even tried using a Netgear router connected via cross-over cable to the Voda box. The wifi connection stabilized but the internet connection still continues to go down.
Vodafone customer services are abysmal. I'm still within my first month so looking for an alternative... the Plusnet deal looks the most tempting.
Mirola
1 Oct 17 #238
All working perfectly with BT, phone and broadband for about 100 quid this year, noting beats it (reward card plus quidco). Maybe at the end of the contract.
Sphere
1 Oct 17 #239
£100 ???? Per month? You are joking surely !
stockie
1 Oct 17 #240
I think they mean £100 for the whole year (£8.33 a month). Probably the price after redeeming cashbook/cheque/giftcard knowing how broadband deals usually work.
jaynino
1 Oct 17 #241
Has this expired, not sure with the original expiry date due to be the 9th of Oct but the deal seems to have finished early?
5hooey
1 Oct 17 #242
Expired.
sj7
1 Oct 17 #243
Deal expired. Cold for lying about end date
rundownnow
1 Oct 17 #244
the end date was the 9th october, but Vodafone for unknown reasons has pulled the deal early.
MrCynical
2 Oct 17 #245
Don't believe this. Just back from holiday and was about to sign up till I seen the crazy new prices....
tfish
2 Oct 17 #246
Anyone spoke to Vodafone about this ending early?
Dusty
3 Oct 17 #247
Just off the phone to them. About as helpful as a dose of the runs! Unsure why the deal ended early and it might or might not be offered again. When I asked if I could have the offer today if I signed up they put the phone down. Great British customer service..!
tfish
3 Oct 17 #248
They just 'ran out of the allotted slots/sold out quickly' apprently (online chat)
vbnmu
3 Oct 17 #249
Check out the Plusnet deal. If you pay line rental upfront and cashback pays out, it works out to approx £21.40 for 76mb for 12 months: hotukdeals.com/dea…863

You're welcome to put in my username as referral :relaxed:
Mirola
6 Oct 17 #250
Correct
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