Did you use the link the OP posted as that asks for where you saw the deal.

I don't remember having to put where I saw the deal, but I would put broadband choices as that's where most of the deals come from.

Had an email confirmation for both the 120 and 50 just make sure you do too.

Have you tried to claim the cheque yet? The claim form asks where you saw the deal and you can’t put bt. This is an affiliated link but I don’t know where it originated and with no reply from the OP I’m a bit stuck

OP not responding, anyone know what to put as the origin for this deal when claiming the £50 cheque.

Yes i think i will do the same.

Iv just looked at the claim form and yes it wont let you put BT, id pm the op as im baffled as i definatly saw it on bt's site.

It was it only disappeared if you went though a cashback site thats all. on BT own site it was the same deal but it was £34.99 i think, ill be clicking BT when mine gets fitted next week, but theres no mention of the cheque or the card anywhere in the stuff i printed off, i think ill ask them to put it in writing before then, if they cant ill just cancel.

The cheque wasn't included if you went direct that why i used the link on here but i don't know where it originated from. ( uswitch, mse etc)

it was advetised straight in there own website offering the deal, so id put BT

What do i put as where I saw the deal. Im trying to claim the cheque and it asks which website i saw the deal.

Yeah thanks, I've gone for the one that's live with the TCB. Works out similarly to this deal with the cheque. TCB tracked already so hopefully will all work out fine.

It works out more or less the same price minus the cheque but on this deal you can officially go through topcachback £80.

Yes I'm guessing that. Didn't see dates anywhere on this thread. Have requested it be marked as expired now

Yes because that deal has now ended.

Was just looking at ordering this, but it looks like the activation fee has gone up to £50...? Plus £9.99 router delivery (showing £59.99 up front fees)..
Also no mention of a cheque either (this is using the original link from this thread). Anyone else with the same issue?

EDIT: the actual calculations are different now as well... showing as £29.99 per month, £59.99 up front, with £125 reward card instead. Cannot find this thread deal anywhere

you edit the link, there's a post about it on page 5 (i think) of this deal

might work or might not but it's tracked in tcb so have to wait and see

here's the post I'm talking about, this makes the £50 cheque deal appear when going through tcb

mine took 15 minutes to track

------------------------------------------------

Just to add to my previous comment, if you do go through TCB it will remove the £50 cheque deal. However you can add it back by altering the URL to below:

affiliates/broadband-packages-a/index.html?

Instead of

affiliate-packages-broadband/?

Just seen this:

''Customers who have ordered new BT broadband or BT Infinity via a recognised cashback or loyalty site are not eligible for this offer.''

So its either the £90 tcb or £50 cheque - doesn't look like you can do both.

How did you get the £120 mastercard, £90 tcb AND the £50 cheque?

When i click through via TCB only the £120 mastercard reward is shown?

If i go via TCB:


Unlimited Infinity £31.99
Setup fee £34.99

So 12 months = £383.83 + £34.99 setup = £418.87

Minus £120 mastercard reward and £90 tcb = £208.87

So, £17.41 per month!

If adding the £50 cheque then it works out to £13.24 per month!

just signed up for our other house, as the sky fibre is unbelievably bad and the sky hub is a joke

it's different area but never had an issue with our current infinity, so hopefully same again

£90 tcb
£120 mastercard
£50 cheque

line swap / activation date 2 weeks from today, obviously they sort out the line swap and cancellation of sky fibre but I might still ring sky to tell them I'm leaving, just for fun

just ordered... fingers crossed!

Edit - TCB tracked after 10mins... :smile:

told me they never put the price up mid contract, yet they just put it up £4 pm, and said they was faster than bt because they use lines the same as virgin, they actually use the bt line, at that point i said forget it.

i also phoned vodafone off a withheld number (3 mobile) and as soon as i put the phone down i get bombarded with texts from vodafone that i cant block, i never gave them my number on both calls, and the last time i phoned them was 20 years ago,

lol how do you mean they lied to you?

i was exactly the same the other day, i went with this deal, only because vodafone lied to me during both phone conversations , so i ended the call, at least if this is crap its only a 12 month contract.

Hi people!

Need to get new broadband asap! Should I go for this deal or the vodafone one? Bearing in mind I would need to pay £60 engineer fee for vodafone as I'm currently with Virgin. I also have quidco if that helps. Cheers!

I'd say it's everything to do with them, there advertising it as part of there deal. The op has also put a click link for the cashback in the listing

BT originally directed me to broadbandbenefits.co.uk/cas…ck/ to submit my application for the cheque. That company eventually said that BT issued the cheques. BT admitted that I was due the cheque, but kept saying wait 2 weeks for the voucher dept ... As mentioned before in this thread I asked for a deadlock letter and now the issue is with the ombudsman. I'd like to hear about anyone who actually did get the cheque.


For those who are stuck in non-activation hell, I had a similar issue too for a month.
The root cause in my case was an apparent "Data integrity issue" between various supplier systems (BT Openreach), which led to all of my faults being bounced back every night because the order wasn't apparently completed, even though it was. When someone booked it on a manual local BTO eng system then it was fixed the next day. If you're doing a number port then there can be a mandatory 5 day delay (due to regulations).

How do i claim the £50 cheque as i had just spoken to bt and they said its nothing to do with them.

I took up a similar deal in May, got £80 quidco but the Reward card seems like a scam, been trying to get it for months.

I try to contact the reward card team but you can't speak to them directly, go to customer service who assure me they're on it and don't call back.

Scammy w**kers, avoid!

I can only go on my experience. Stay clear of talk talk!! Best providers I've used are sky and BT. Currently with BT because i prefer their TV package, but both providers have been great for me

Anyone else in a similar boat to me?

I literally ordered the package a few days before this deal became active. Any chance I could ring and ask for it? We already got our internet sorted so can't cancel and reorder the package.

But then will you not lose your current phone number? And get assigned a new number

If only it was that easy Iv been on the phone to both company’s now for nearly a month each blaming the other. Iv definitely got no land line and if you enter it in to bt search it states that number doesn’t exist, so just going round and round in circles, it’s obvious my line still with sky other wise wouldn’t be getting broadband, they are saying the line keeps being released then being picked up so I’m stuck in a time warp :-)

how do you claim the cheque cashback - which company would you need to state that you found deal on? Just checking t and c of claim and it requires this eg uswitch (but i couldnt find this deal on uswitch) plus if go via topcashback or quidco this offer of £50 cheque doesnt appear. Thanks

So what happens when you dial your old phone number? All sounds like what happened to me but in the end it was someone from sky retentions who admitted they had a charge on it and to cancel bt and this time just let bt take over the line.
I had phoned sky asking for a better deal they couldn't match bt so I gave notice to sky and cancelled. Because I did some of it myself rather than let a new company do it.

Haha wish it was that easy, my number is lost in the system, Sky cannot retrieve the line because the system says bt have it and vise Verda bt have already tried this twice open reach have told me sky def still have the line otherwise I wouldn’t be getting their broadband, apparently never happened before so no one knows what to do I’m not talking to Indian call centres I have high up technical ppl involved and they still can’t sort it, it releases then reclaims it immediately, on the plus side I have fibre, just no land line to pay for as both sides say they not got it

Soft searches don't affect your score, hard searches do. BT would perform a hard search when signing up with them..

I never received the £50 cheque from BT's last deal, despite numerous complaints and delays over 6 months. I eventually asked for a deadlock letter as they just couldnt deliver. Its now with the ombudsman. My advice is take screenshots when applying for anything so you can prove it later. Also save any chat transcripts with customer services.

Does anyone know what site this deal is on?

i don't want to click through this link from here and risk not having it honoured for whatever reason?

Thanks.

Yes just say you have no phone line and they Will ask if you want take the existing line on. sorted ! And they have really good deals on especially if you go through top cash back

Go through top cash back as well and get between £155 and £185 when you go for a sim with it

BT was fine during my contact, when it expired they didn't offer a single discount to renew.

Moved to Vodafone and called BT before it was due to setup to see if they could match the new offer. The best they could do was £2 more expensive a month!

Terrible customer service.

That will probably cost you the cashback and cheque.

I was going to sign up to BT broadband but damn this and other sites don't half put you off!

I would be happy to go with Sky but not happy with an 18 month contract.

Virgin are offering cack deals when I threatened to cancel. Can't cancel fully with them as I want to keep the number, so not sure how to get the best deal out of them, which they only seem to offer when you cancel.

Hey all, my current broadband is due to end on 28th October so this can be ideal for me however I'm due to move home mid-next year. Any idea if this deal would be suitable in the long run still?

Is this for existing customers? I currently pay around £80/month!

Iam with Bt from spring, no problem with internet, very stable, speed always same about 50 MB no peak time etc like with my previous provider which was virginmedia.
They also gave me 200 gbp reward credit card.

TCB tracked straight away, esitmates a 9 week wait for payment so will have to see.

The earliest activation date they had was 24th October, not ideal at all

Ordered, then realised i wasnt logged in with topcashback, what an idiot, luckily i signed in and its on there tracked, hopefully all will go well, cheers.

Just to add to my previous comment, if you do go through TCB it will remove the £50 cheque deal. However you can add it back by altering the URL to below:

affiliates/broadband-packages-a/index.html?

Instead of

affiliate-packages-broadband/?

Anyone else confirming this?

TCB £90 cashback as well which pushes it down to £14 a month.

Oh and I ordered this one the previous deal but BT completely screwed up and canceled the order. Reason, I was connected to the wrong exchange...??? So somehow this was my fault and they couldn't go ahead.

CS was thick as a peanut and couldn't help me further.

would not go back to BT if they offered me it free.. Arrogant service people and I dont need that in my life

Sky always do this.
They have put what's called a "charge" on your line.
They do it to people who leave them almost it seems to annoy.
Only way is to cancel your new provider and redo it letting them cancel sky.
Had the exact same problem and sky's Indian call centre people just keep repeating rubbish.
Mind you bt Indian call centre just as dreadful.

Bt line is fine it is I would guesstimate 90% time their routers.
No end of issues with bt and sky until I got an r7000 netgear. Plug that into by bt hub and not had a drop out no line stutter and covers further and has Qos which bt routers don't.
If you having issues getting a better router normally does the trick

Wonder why they offer so many varying discounts all the time.

I signed up on 22nd August, for installation in another 6 days time.

Same package as this, £9.99 Installation activation & delivery fee. £27.99 a month for 12 months, £150 Credit Card - and a chance of TCB at £90, so £16.70 or so average without TCB, or £8.83 with.

Makes you wonder why they don't just charge the same base rate as standard, voted hot..

You are missing the point. The user tried to move to BT and BT cocked it up as usual. Once with BT, you MAY be OK but if it goes wrong, they always make it your problem.

Openreach/BT. Viva la revolution!

They didn't solve it. I said wired connection is best way

Like many others I am still to receive my voucher (2 months). A quick google turns up a fair number of similair complaints about these in the BT community forums. I received Amazon vouchers for a mobile deal within 3 weeks though.

Broadband itself has been flawless.

BT are fine, not sure the reason they get bad rep. Saying that retention deals aren't great. £34.23 p/m that's with sports, is the best they could offer me.

• If you are having a new line installed, you will get a free line connection (which is usually £130)

, just wish bt know what they was doing when i ring, it really is a warning sign this if there this useless at signing me up.

£25 connection fee (getting openreach to drive out and switch some cables) , £9.99 delivery for the hub. As for the new line I dont think they are included in this, when I went through the sign up pages it did say something about it being approx £125 if you needed a new line, cant remeber the exact cost.

Whats this £34.99 up front fees, also i need a phone line is this included in this £25 fee as 3 calls to BT now and nobody seems to be able to actually friggin answer, im at the point of having enough of BT before iv gone with them. cheers.

Thanks for taking the time to help me.

You click through a cashback site and they remove the £50 cheque option, its up to you if you want to risk trying to get the cashback through say Quidco/TCB as its well known they may decline it and your short both. Personally I have clicked through quidco, then gone through the link here and now tryiing to claim through quidco so I know I will get the £50 at least. Others will say different, but have alot of failed cashbacks in the past with both companies.

Why has no mentioned topcashback or have missed something.

Virgin staff called me earlier to offer me a retention deal.. for £18 per month...

I've got the same price from their retention team, at first they told me £31.99 including BT sports and AMC; but I said I do not like either of them, which it is true, so then they offered me £27.99 for a 2 years contract. I do not mind if is that long, as you could get out of it if they increase the price. :grin:

Bt have just told me clicking through this link will mean if i have any problems they wont be able to help as they said its through a third party, they also said i need a new phone line and it could cost me one thousand to fit, have i just spoke to a ******, as they fitted my line 13 years ago, not impressed and im not even with them.

I'm with by and out of contract....what can I do???? Can I cancel and take out new contract??

Ordered the TV starter / BT Sports package through TCB with line rental upfront. Comes to 16.5pcm + 278 upfront - 250 reward/tcb, equivalent to 19pcm

I'm in your same boat did you solve the problem

Thanks OP got this deal, went through quidco as get £110 cash back as opposed to the £50 cheque, cash back has tracked too. Left virgin as they said they were putting prices up

Id get that no further price rises in writing. you will need it. they put it up 3 times in 1 year about 2y ago, there a joke.

There are 2 types of credit search, hard and soft. Hard search (BT) affects your credit score

Try signing up with the other halves name? It works with Sky but not sure it would with BT. Retention deals these days are awful, me coming from sky, bad offer forced me to move.

Being honest I've not been in your situation, it might be worth ringing BT for their advice before going forward, as it might be classed a s a new line.

Credit searches don't affect credit score.

Any way to get this deal if currently a BT customer? Contract coming to an end soon, BT's retention deal is rubbish and I'm considering going to Vodafone.

Would i still be the same. iv not had a BT connection for about 10 years, the box is all still there, but iv been with virgin broadband only, cheers.

Its fibre and phone, as you moving your internet service and your phone number to BT.

In an ideal world yes but I guess it's not a deal breaker, more worried about internet downtime, the kids won't know what's hit them ha ha

It only says cashback is £10, or is this classed as fibre and phone for £110, cheers.

Are you wanting to keep your number?

Is this offer available on the infinity 2 package as well.m? I can see that you get the £120 bt card but what about the £50 cashback?

Did you just copy my post lol. BTW I opted to use the direct link with £50 cheque, I have had major issue sin the past with quidco not honouring cash back, rather loose £50 than both. Saying that I still clicked though quidco and will create a claim to try both :innocent:

I'm not sure the best way to attempt that, in theory it should be straight forward but I don't think it's as simple as it sounds.

that was funny

BT offers a minimum guranteed speed and if you can't get that they allow you to leave without paying any exit fee.. not sure if anyone ever tried that...

BT HH6 seems to be quite powerful in terms of WIFI reach. With VM you get about 80% range but they use a 3A adapter to power that damn thing - wonder if anyone ever observed that? You would be spending more on electricity :wink:

takes away £50 cashback cheque

Would like to do this too.. is this possible?

Will quidco work? Clicking through quidco removes the £50 cheque addition, just the £120 pre pay card. Can I apply for both? Quidco and cheque anyone?

Does anyone know what call package you gave to take to allow the £110 cash back from quidco for this?
quidco just classes it as "infinity broadband plus calls"

otherwise infinity broadband on its own is a measly £10

Why can't you sign "the other half" up to it?

Out of contract with BT so signed up with the other BT known as Plusnet, seemed ok at £29.99 per month for 80mb Fibre....then told sorry your in a market 1 exchange so it will be an extra £7.49 a month....that needs to be made a lot clearer when signing up!

Whats the choices....like somome mentioned the only thing will miss might be BT Sport.

Are all the providers working this Market 1 exchange....ie if jumped ship to the Vodafone deal.

Talk talk are not an option as they are not in the exchange.

This BT deal looks ok but same old, nothing for being a current customer and can't just sign the other half up for it, have read there is a company that will allow you to move to them for a month and come back, would that be an option, anyone any experience in moving away quick to come back as a new customer

My nephew has BT infinity with their super powerful router but cant get wifi signal in his bedroom in their small 3 bed house.

I'm looking to move from BT when we move properties next month.

Terribly slow broadband despite paying £52pm for line and broadband; even being in a town centre!

Will quidco work? Clicking through quidco removes the £50 cheque addition, just the £120 pre pay card. Rather quidco £110 if it will work.

£60 to leave fibre?
As in leaving BT fibre to say EE fibre, or do you mean leaving fibre to standard BB?

I can't fault the fibre service I received though when I've had to deal with customer service regrading incorrect billing, repeated cancellations of my service installation, general administrative cock ups it's been a different story. I would crawl over broken glass to reset my router before phoning them again. And certainly don't rely on them paying quidco because they cancelled and reopened my order so many times that it just got lost in the system.

Unless BT pay you to be with them and to use their services it doesn't worth it. The CEO office is worse than the int. call centre/customer service, about £70 compensation from the Ombudsman but I declined it, I have no energy to take them to court.
I can't imagine all this heat for this while you can get similar or better offer elsewhere without the hassle of rewards and cashback but most importantly with no BT.
Remember signing up will effect your Credit Score/history as their search is registered on your file.

Any way of getting this as an existing customer?

Always call the UK call centres. Always. Get queries solved with no issues this way.

It might have been for new customers only. I just saw it in the main mse broadband deals page when I signed up like 6 month ago. Sorry

Possible 170-185 through topcashback if you take a mobile sim as well

i switched ot them a few months ago on a similar deal no problem. but their retentions are poor (i guess cos so many old people never leave them), so i'll probably move on next year.

Is that offer still valid? Do you have a link for that?

Thanks

Strange. I rang them and just said I've seen it on MSE for 30 quid and they did it

I regretted didn't take the advice from the people here and transfer to BT deal earlier this month. Absolutely awful company and its CS people always tell lies.
Had been no internet for 2 weeks+ and I am still waiting.

Scheduled to transfer early this month, they have transferred my landline over but said port issue with broadband. Then few days later phone line was cut off too.

No one actually call or email me when they failed to activate on the given activation date. I have to keep chasing myself. I have been promised few times the issue is resolved but they are all plain lies. The latest promised date was yesterday, but still no activation. Called this morning and told will need to wait again till this Thursday due to they thought the issue have been fixed and it's not during engineer visited the cabinet and they need to fix it now (another excuse). And for any engineer appointment they need 48 hours.

Also the live chat is useless. It is offshore and they words can't be trusted.
I chat with them last night as since the broadband has not been activated for the whole day how would it will be activated just fews hours before midnight.
Then the live chat CS said 'Sir just sit back and relax, I have checked the status for you 3 times and the supplier is committed to activate it today. Please wait until midnight as they need whole day to do activation and need to do some testing before activation'
I have no choice but waited till midnight. And nothing happens. And after 11pm you can't contact them.

So I have been no landline and no internet for 2 weeks+. Please take people advice here and don't try your luck to join this awful company. I regretted didn't take the Vodafone deal.

Also Bt will refund you any cancellation charges you incur from your old provider

Hi, yes your trying to ad evening and weekend calls, i presume you dont chose anything with the weekend calls as its part of the deal.

Surely better to go through quidco or topcashback

My BT contract is about to expire, was a nightmare to start with as it took about 10 weeks to get fibre installed as they had no room in the cabinet even though they took my order, they wouldn't connect us to standard broadband so we had no internet at all which in this day and age is a bit of a nightmare. Once it was running it was good although it seems to have slowed down recently for some reason, the BT smart hub has good range. Anyway need to either recontract with BT, or Vodafone is doing 38 fibre for £20 for 18 months but their customer reviews are even worse than BT or Zen which seem very highly regarded at £33. Only thing I would miss is BT sport.

OP says the deal includes unlimited weekend calls but adds £3.80 per month when selected, unless I'm missing something?

Told Virgin to cancel my package as I was moving to the Vodafone deal at £24, got a call from Virgin Loyalty Team and now have 100mb broadband, free calls at weekends all for £21 for 12 months and no further price rise
‌ :smile:

first install I was getting 82mb speed on infinity 2 but laetr dropped to 60 mb but still happy with that and the 20 mb upload for gaming.

My card got lost in the post and needed to be sent out again after them telling me it had been stolen from my postbox took 8 weeks to get it.

had infinity since it first came out, no issues at all here

so who would you recommend, Sky or BT, cheers.

Swapped to BT from Sky on last months great deal - £28.99/m and £9.99 set up. Been flawless in all respects

Was 24.99 last week....?

As for the crappy customer service, well that's just normal in the UK isn't it. Corporations don't care, lawyers protect them as do all politicians, and it will never change..... Happy Tuesday :thumbsup:

same as but a £50 cheque

Very interested in this but curious on one thing before I go for it. If I go through Quidco, and get the £125 cashback (for a different package than this deal) am I still able to go back on to that Claim your Cashback site? Or is that only with whichever affiliate this is with? Or is it all deals so long as you have order info?

looks good, would this be a youview box you would get, cheers.

I've been with talk talk ur going to laugh since it was wanadoo back in the day 2004!!...I get everything here plus unlimited calls uk and international for 25 a month and a free sim for the mobile..tv etc...also i got 100 cash back last year for upgrading to superfast BB....i've never had any trouble in all that time...there's no point in switching where we are because its not a fibre optic area so max is about 40.(if ur lucky)...except for the incentives...like im totally scared of BT a mate of mine hasnt resolved a billing issue for two years they just seem so chaotic?



cool story bro!

This is a good deal, but isn't this good too? I know it has a higher set up fee, but for £3.50 more you get bt sport + starter

their profile shows no deals posted. sounds like fake news

Generally speaking I love when all the companies are saying up to...I don't want up to, I want 52mb. When I am paying £31.99 it's always £31.99 it's not up to £31.99. I can't believe how broadband speed is so behind in UK. And after several month you will get notification letter from your supplier the monthly billing will go up due blah blah blah but your speed is still the same afterward or bit improved but never the speed you think you actually paying.

Wifi in my house has been useless since I moved to this from Sky. I would avoid the router they provide and use your own or old one.

All will become very clear when you encounter your first issue :wink: Your luck will eventually run out and this is very much luck based in my opinion . When things are running smoothly they were great for me also , had absolutely no complaints about the service ...... give it time my friend :wink:

WHAT? , have you a link?

not sure why this is getting hot yet the pffer i did on this site was cold for bt infinity

£200 rewards
£80 tcb
free set up
28.99 pm
12 m cont

I was paying almost £80 a month for BT broadband, line rental and sport. Phoned them and said I was switching to Sky and I got Fibre 1 Broadband, line rental, The top entertainment max BT TV package, BT Sport incl HD. a new home hub, a new HD You view box and I switched 2 mobile phones to BT mobile with 6GB 4G, Unlimited mins and texts. I get all that for £70 a month now. I'm more than happy with the service and, Sky and the rest cannot get anywhere near it.

Not sure why all the negativity towards BT is, my service went live at the start of the month - no issues at all, was without internet for a day while the change over happened but it's been perfect since - on the 52mb package and getting 40mb+ and 10mb up.

Would this be classed as Infinity & calls , as quidco says £110 cashback, thanks.

quidco.com/bt-…407

The BT modem / hub 6 is superior to VMs superhub , range is definitely better for us. We did a few bar check tests on the ipad and phones at the furthest point in the house away from the router and on each occassion all devices had at least 1 extra bar. Not the most technical test I guess but still it proved the signal was stronger .
Just cross your fingers and hope with BT that they don't mess something up as they have a reputation for doing exactly that.
Oh , and don't expect the cashback either ... we were declined cashback for no reason whatsoever and that was after the transaction successfully tracked and stayed on pending for 6 months before they declined it ! That was with TCB with whom I have had over £5000 cashback paid over the years. This was the biggest amount in a single transaction (around £225 iirc) so don't bank on this paying out.
Good Luck , sounds like your gonna need it :wink:

Just renewed with them, that cost £45 with unlimited telephone with 1 month free.

Its £38 without the telephone, with 1 month free.

I cant wait to get rid of virgin, been with them years, i either get 220mb or 0.5mb , absolute crap. drop outs non stop,

'You Just have to know how to deal with these companies properly' ...... That's a great tip. Perhaps you could assist the thousands of customers out there who have constant issues with BT. I am sure your advice would be greatly appreciated to many .
I myself have had pretty good service with BT over the last 12 months in terms of connection speeds etc , however I gave them a ring to negotiate a new deal and they were unable to do anything as they had the wrong telephone number assigned to my account and not the number I had ported across at the beginning of my contract , go figure !
The very nice lady on the phone assured me that this would be dealt with and all sorted in 5 working days. This call took around 40 minutes to complete btw.
I didn't ring BT again until almost 4 weeks later as my contract was coming to a close and guess what ? Yep , I get ... "Unfortunately I am unable to do anything on your account as there appears to be an error on the assigned landline number". After explaining the previous conversation to them and telling them that I was told this should have been sorted weeks ago , I was informed that no notes were left on the system but assured me that the issue would be "sorted in 5 working days" and that they had left a note on the system. Deja Vu !

Before I ring back , can you offer any advice on how to deal with this company so I can finally get these issues sorted as obviously I am doing something wrong in the way I've dealt with them , no ?

Hardly an issue in the past 5 years with BT infinity for me. So I'll take a free service and anything else I can get!

The exact same happened my housemate.. she asked for a better renewal deal as they were charging her £10 more for the same deal they were offering new customers.. they said no so she said that's no problem I'll go with someone else. And they just said 'ok. Good luck ' and that was it. I had my mobile phone with them as I got a reduced rate with having BT broadband in the house so of course I lost that benefit and had to pay the full price but only had 2 months left on contract anyway so stuck it out. I rang a few weeks ago to get my PAC code from them and it took me 20 mins from they answered to get the PAC code as they were offering me various deals for broadband, mobile etc.. I said several times I was not interested and could I plz have PAC code, told them that I was only 2 months into my current broadband contract and still he continued with the sales pitch. Eventually he said he would plus get the PAC code sorted .. then put me on hold for 5 mins 'so he could get the code generated'. After 5 mins of crap music he came back on and said 'so are you sure you don't want to take up one of the packages we gave offered you? I can run through them again'. At this stage I was ready to choke someone.. lol.. so I just said.. 'PAC code please' and was given it eventually!

Cold. Can get virgin 100mb broadband for £30pm

Blessings.

I know, I know, but if it goes OK (and to be fair it's not a new line or anything, it's a simple transfer) then I'll have no need to worry about their poor CS.

Can but hope it all goes smoothly (touches wood).

I've had BB latency gaming issues with virgin, spent hours on the phone but they offered options every call. BT systematically lied on calls to cover up other colleagues mistakes. They got the massive fine for a reason but I'm tempted to try again for the savings.
Can anyone answer how does the bt modem compare to vm superhub?

But they operate VERY differently. See for yourself, and may the lord have mercy on thy soul

I took out the previous deal and am set to switch in a few days to tie in with my Plusnet contract expiring.

I'm going from £43+ a month to £31.99 for the same service on the same lines, and essentially with the same company (BT owns Plusnet).

OK I'm down from 76mb to 52mb, but that's more than fast enough.

The previous deal had no connection fee, and £125 by way of a Mastercard, with £90 Topcashback, so taking that aside, it's 2p more expensive than this deal (£258.88 over 12m), but £10.02 more expensive when Quidco taken off, so I'm not too disappointed with not getting this offer.

Add to it getting the best router on the market, I've been with BT several times over the past 10 years and (touch-wood) it's always been OK.

I think most providers are pants when things aren't working right, so don't really adhere to the whole "never use BT they are rubbish" mantra, you can say that about any of them.

Tried to move to bt last summer from VM, alas it was too much for these incompetent idiots at bt. Was without BB, TV for weeks until I was welcomed back into the arms of virgin. Maybe give it a try.

Does anyone know if there is any way for existing customer to get this deal? I am with BT infinity and my contract is due for renewal in a month's time, could I simply apply for this using a different email and use my wife's name etc?

You can take that as a complement. However, you appreciating being an extremely strange person is somewhat disturbing!

Bad offer. Neglecting the fact this is BT (expect poor to no service). How much?
Even if all the offers stack and you have something useful to spend the card on, and get cash back it is still more expensive than other providers (Vodaphone £20 for 38Mb).
You will notice that BT carry a special retention bonus, 'We reserver the right to change the price and terms of your contract during the contract period - even if you prepaid', so we will bait you in and hike the prices under your feet.

While I appreciate the compliment (indeed, I am an extremely strange person, thank you), I didn't actually switch. I chickened out and remained with Sky's Fibre Pro. Same goes for last month's BT fibre deal.

In short, BT are very good at attracting new customers but shockingly bad at providing any real level of service once you're on their hook. Their headline offers with cashback and pre-paid MasterCards attract me. But I know - I just know - what happens once you're with them. Resist. RESIST.

hotukdeals.com/dea…094

You are an extremely strange person.

BT charge £60 to leave fibre, it's in the terms. Equipment charge. If people switch to EE they give £50 bill credit any charges previous provider makes. I miss BT broadband house WiFi hotspots as recently switched to EE.

Done this about 6-8months ago, quidco & reward card which worked out about £17 a month unlimited infinity broadband.. no issues with service or reward cards. Plenty of times you'll find two of us streaming movies, one playing online console games and me online 'window' shopping with no issues at all! :smile: Best connection we've had in a long time and cheaper than sky/virgin that we've used in past

I cancelled my sky broadband and took out BT fibre (upto 52mb) on 25th February this year as it was 10 times faster and cheaper. I paid 'activation fee' of £59.99 and pay £28.99 a month. I received a £150 mastercard and £110 via Quidco. This works out to be £12.32 a month consistently speeds of 40-50megs.

I got mine about 4 months ago now. £29.99 a month + £9.99 for hub. No other costs. £125 reward card and £70 tcb which took the full three months to come through. Better deal than this.

Would not touch BT if it was free...and they were giving me Michelle Keegan for the night.

Previously with talk talk through a BT line...perfect.
Applied for BT fibre through a BT line...without Internet for 3 months (technical issues they repeatedly told me)
Now with Vodafone fibe through a BT line...perfect.

Been with BT for 5 years. Can't complain, had a few line faults over the years but engineers sorted it
Price is right. Service is spot on.

BT stands for bong time, they're smoking some strong stuff in the cs department for sure. 10/10 of the not so helpful people I talked to knew nothing about what they were talking about and can't even think to read handovers from previous handlers. Good luck to those who choose these crackpots to handle your connection

Voda is £20 a month for 18 months and no cheques and cards to chase up this works out more than £21.57 a month. Not as good as the BT deal that was £16.33 a month recently

Okay will threaten to leave Sky and mention this deal. Let's see what they can offer lol

BT? Don't do it. Love yourself. Love yourself more than this. Choose life. Choose anyone but BT.

I got this last year, and everything went fine. Also the transfer speed was great.

I got a similar deal last year when it was on and I must say I've had the best ever broadband experience with them, and it's been so good we decided to spend another year with them, they upgraded us to infinity 2 and took £2 per month off our bill. We had one problem during our experience with them as it was a router problem and it was sorted within 30 min.

Using Speedtest.net I was getting about 52.5mb dl speed and about 25 ul speed. Now I'm currently getting about 71 upload and 45 upload. It's always worked and couldn't recommend it enough.

Yesreally! Did Vida charge u £60 for the line

Seen too many negative comments on other forums. Money enticement does not replace poor service

I'm a satisfied bt customer with contract ending this month. Will I be able to claim all this or will it have to be the faster Vodafone deal for £23/month?

Sounds like a good deal. My contract with BT ends in 2 days. Does anyone know if I can get the other half on a new contract with BT as a new customer so she can avail this deal? I think this deal applies to just new customers.

Had the 76mb package and dropped down to the 52mb with phone. Cost me an absolute fortune. With line rental I am now paying around £60 plus per month. You can do the maths. The offers always look tempting but it never works out as cheap as it looks. Service is fine but cant wait to change to a cheaper provider. Dont forget to give them a months notice even if your out of contract or it will cost you.

BT no thanks stands for bloody terrible.Talk talk and BT must be battling it out for worst provider.

I recently told BT I'd like to leave, and they offered my the above package (Unlimited Infinity, phone line plus unlimited anytime calls) as well as BT TV, BT Sport and AMC TV. They've sent us the latest equipment too. All for £31.99 per month.

My contract is up very soon so will be trying for this one, they have been very good and reliable. The card and check payment was no issue, highly recommended

Just beware you may have to chase the reward card. Still haven't received mine after various emails and tickets open with them. Got a call today to say it was on its way again, however it isn't actually in the post yet. Bit of a joke process to be honest.

got pied when i asked for a better renewal deal from BT. Said im moving to sky and he said "ok fine bye" :disappointed:

Looks alright to me! Might try Sky to see what they'll offer first?

Would never touch BT again, they are horrendous in every respect.

Possible £100 quidco