This is purely for ebay sales. Link your ebay account to your parcel2go account. You must not use the ebay postage. Go to parcel2go and click "ebay delivery" It will upload your orders, add the weight and size etc, and select service. The price has been reduced to £1.59+VAT so £1.91 all in for myhermes drop shop with no insurance. There is no insurance so best for low value items only but if you dont need insurance then its fine. This is likely due to matching the ebay shutl offer etc so will likely end on or around 14th.
All comments (85)
sohi
3 Sep 17#1
Great. Heat added OP
Fo3
3 Sep 17#2
You'll would have to be mad to send anything via hermes with no insurance. They lose 90% of the parcels sent through them.
fiestasteve44 to Fo3
3 Sep 17#4
cheers for your input.
Anon32 to fiestasteve44
3 Sep 17#7
i had a fragile parcel which had it written on it and it was just thrown over the fence. Would never use them tbh to send stuff
Guest991145 to Fo3
3 Sep 17#5
Send 100s of parcels through them through my business. Using them for a couple of years and they have lost 2. My maths is not great but pretty sure that works out less than 90%. I am sure your statistic that you got from someone down the pub is far more accurate though.
BassBassBass to Guest991145
3 Sep 17#31
Ive also used them alot and they are terrible. The dont have insurance on most items and lost plenty of things I've sent, its an incredibly weak service. The delivery drivers are normal everyday people not actual contracted workers. Worth paying that bit more for a reliable service.
ST3123 to Fo3
3 Sep 17#8
Nonsense IME. I have had more lost parcels with Royal Mail than Myhermes and no one goes accusing them of losing 90% of parcels. MyHermes have a (mostly) undeserved bad rep. The other benefit of MyHermes is on the few times I have had something damaged or go missing they have been very fast to respond and offer fast convenient compensation, where as Royal Mail takes an age to respond, especially for international items, which are typically the ones that go missing the most and then you eventually get a cheque, which takes another 7 days plus to clear. Cheques in this day and age :thinking:
BuzzDuraband to ST3123
3 Sep 17#9
I'm not even sure they're a 50/50 service where there's a chance you may even get completion of the service you pay for. Sadly the reviews about this company indicate they are.
My company dispatches around 600 items a month via it's marketplace platforms, and even though these guys are competitively cheaper, I wouldn't touch them with a barge pole. Around two (maybe three) years ago I decided to use them during the Christmas period to handle the delivery of a certain product we were selling at the time (due to sizing). The biggest mistake I have ever made (I've made a few in my time). I don't have the statistics to hand, but around 40% of the orders dispatched never made it to their destination.
I literally cringe now when I know that any incoming parcel is sent via MyHermes, whether that be commercially or domestically. I've sat at home once to open the door to take the dogs for a walk and a MyHermes driver has been walking down my drive. He's only gone and left the parcel in the bin without even trying to alert any of the household members using the common channels - a simple knock or by using the doorbell.
I appreciate that if you're just using this company to send the occasional package from time to time then the chances are you won't see their failings, but they do happen, and they do happen often.
Each to their own though, I guess. This is obviously just my opinion, but I'd rather pay the difference and use alternative routes for my deliveries. I'd personally recommend DPD, but at the same time understand that there are possibly people that have experienced the same issues I have with MyHermes with DPD.
_R4 to Fo3
3 Sep 17#22
I agree, it is the second time now that my items are sent back as "no one was at home" while i was at home the whole day (days). Also their customer service is awful and incredibly incompetent. Avoid them.
BuzzDuraband
3 Sep 17#3
Probably better just packing the item up, taking it outside and dumping it in the wheelie bin yourself. You'd save any postage costs and hassle for the same amount of effort.
fiestasteve44
3 Sep 17#6
same as, send dozens per day, lose prob 1 a month, hardly 90%. lol.
Reena7
3 Sep 17#10
This myhermes price war/drop is proving brilliant for sellers. Ebay doing this, pushing Parcel2Go to react. Fantastic for businesses.
You'll get the usual "myhermes is rubbish" - the poster above "They lose 90% of the parcels sent through them." what a load of rubbish, The service has improved massively and this is a great deal
mel1408
3 Sep 17#11
Hermes been good for me over the years, much more reasonable than the state run GPO.
*Vincent*
3 Sep 17#12
Agree that a price war/drop is good, but then the Royal Mail small parcel under 2kg is only £2.90. For that I lose probably 1 in 200 parcels and then it's just a case of filling out the compensation form and claiming.
If I were to switch to this, how easy is it to claim compensation and do you need a printer to do the labels (I haven't got one).
With any luck Royal Mail will reduce their cost?
fiestasteve44 to *Vincent*
3 Sep 17#14
royal mail prices only ever go up and historically have never been reduced.
fiestasteve44 to *Vincent*
3 Sep 17#15
how do you post your 200 parcels without a printer? surely you dont queue up at the post office?
BuzzDuraband to fiestasteve44
3 Sep 17#17
Drop & Go? :wink:
fiestasteve44 to BuzzDuraband
3 Sep 17#18
You still need a printer
BuzzDuraband to fiestasteve44
3 Sep 17#19
For Drop & Go?
You can hand write labels, you can't draw stamps :thumbsup: :laughing:
fiestasteve44 to BuzzDuraband
3 Sep 17#20
200 hand written labels yeah good one lol
BuzzDuraband to fiestasteve44
3 Sep 17#21
Well, the statement was made regarding 200 parcels, I think it would be quite ignorant to assume those 200 parcels were sent in the same day :smile:
But yes, I have known 200+ labels to be wrote out when the ink has unexpectedly depleted at the worse time possible.
fiestasteve44 to BuzzDuraband
3 Sep 17#26
Unfortunately not a proper business then.
MR1123
3 Sep 17#13
The service you receive will be dependent on area.
captaineeky
3 Sep 17#16
Hermes have been fine for me for years and never had any issues with lost parcels. Can't say the same for Royal Mail where I have had parcels damaged or never made their distinction in the past.
KarlManning
3 Sep 17#23
NEVER used hermes, drivers with no common sense, not in they throw your parcels over your gate so far they could win a gold at olympics...shame they smash your items...or leave a ipad out in rain
KarlManning
3 Sep 17#24
Anything over 2kg send via UPS, hermes...snail mail
fee21
3 Sep 17#25
Will give it a try
seanj007
3 Sep 17#27
I've worked for HERMES delivering 100 parcels a day . In 7 months I've had one go missing . It all depends if your parcel is with a courier with a heart and treats your goods with respect. Young,old, rich,or,poor, I deliver you your parcel the day I see it .
pwel
3 Sep 17#28
Hmm..myhermes and eBay, one offer after the other trying to attract customers... desperate situations require desperate measures... anyone that was unlucky enough to have to deal with their CS, wonder how its possible them to be still in business...
seanj007 to pwel
3 Sep 17#29
Cs is c*** that's why I leave you my mobile.
pwel to seanj007
3 Sep 17#33
I lost £120 from goods that I never got and showed as delivered. I ask for a written proof of delivery from hermes and they just play stupid,...same with eBay, they didn't gave me any refund, although one of the senders admited that got the lost item back...after wasting endless hours trying to communicate with incompetent hypocrites, the only thing left to do is to send a written complain to their HQ...12 years on eBay, spending literally many £Ks...dont touch them again.
Mikuru
3 Sep 17#30
Never got all the hate with Hermes, been using them for years & not had any issues with damage. Been sending boxes of car bulbs with them lately, no bubble wrap & of the 40 or sold sold in the last month or 2 no one has had any issues with damaged items.
Prefer them over the likes of Parcelforce who will deliver your items if they feel like it & not in the 24/48h time frame that was paid for!
mac9091
3 Sep 17#32
Well i've used them to send 3 golf clubs recently, begrudgingly so after previous comments. I am however willing to give them a chance seen as the golf clubs won't fit in a bin :grin: :grin:
Fagol
3 Sep 17#34
I just don't understand how these guys are still operating. They've lost my parcel in the past and 3 of my friends parcels recently.
How have they not been investigated yet?
BassBassBass to Fagol
3 Sep 17#36
Completely agreed, I asked them that question when they last told me my item wasn't insured by them. £200 down the drain
BassBassBass
3 Sep 17#35
I wouldn't be surprised if the people sticking up for myHermes on here worked for them. Anyone that has had a minimal business level use out of them and beyond knows they are appalling.
Stimac98
3 Sep 17#37
Used Hermes all the time for the past 3-4 years and probably went over 50 items and never lost a parcel.
73greystoke
3 Sep 17#38
I have cancelled many an online order when I found out they used Hermes to deliver goods. Apalling company with no support for deliveree. I write to retailers saying that by using such a poor company to deliver their goods they are showing contempt for their customers and I will no longer order from them. Cannot believe John Lewis use them.
ruffedgrouse
4 Sep 17#39
Absolute trash company.
Sent two parcels with them in the past (at different times). One "lost", one smashed to pieces. Zero compensation.
These guys are s c u m with a capital S.
yus786
4 Sep 17#40
Probably sent over 1000 parcels with Hermes, they're quite good with only a small number of them lost. Parcel2go CS is a bit useless though
lucas
4 Sep 17#41
It's 9p more through eBay directly at the mo and that includes insurance. May have been commented already but couldn't be bothered to read through 40 comments of whinging :laughing:
bleachershane
4 Sep 17#42
Ahh, the usual anti-Hermes idiots come out in force whenever a deal like this comes up. Been selling a lot on eBay over the last year and yet to have Hermes lost or damage anything. And that was with every parcel being booked through Parcel2go. Not even one complaint from buyers. Now, Royal Mail and Parcelfarce, that's a completely different matter.
inspireme
4 Sep 17#43
Worst company EVER!!! :poop:
ianjury
4 Sep 17#44
I have to say that i use my hermes and touch wood they are good i think 1 parcel out of a few hundred in my time has been lost the only bad bit about them is trying to contact them !!! Awful trying to , but in this world of penny pinching etc.... you can offer a good postage price if a larger item over 2 kg is posted via the post office it then goes as parcel force and it min £12.98 ! Now will buyers pay double for the post or look for the cheapest post and item im sure the latter so i have praise for my hermes been good BUT the only downfall is the customer service if you can get hold of them
TobiRIP
4 Sep 17#45
I send Hermes parcels with no insurance all the time through my Hermes, sent about 500 in the past year and not lost one, I rarely cover items only if they are shipped abroad and if it is an expensive item inland I will use UPS or DPD but still not cover it
Over the years probably sent about 3000 with Hermes and had a problem with 3 or 4 of them, thats not bad at all
DominicPTS
4 Sep 17#46
I think most of those who comment about lost parcels or parcels chucked over gates etc are regurgitating past posts over and over. The proof of the pudding is in the eating, and I've tentatively used them a few times recently and found them absolutely fine.
Those saying about not being insured, I pay extra for insurance and signature, have never had to claim, but if you pay for the insurance then I'm puzzled why your parcel isn't insured?
Tracking seems very good.
As far as receiving them, again no issues to date.
I'm sure some people have had localised issues with them, as most of us have had with all kinds of suppliers. I can only speak as I find, and I haven't had any issues.
Gollywood
4 Sep 17#47
Or in our case, a stinky food recycling caddy.
Can you imagine the state of the box when I got there about 8 hours later?? :poop:
AgentLipsy
4 Sep 17#48
Will I be able to add the insurance cost to this?
Shannon3112
4 Sep 17#49
I've used Hermes for a good 5-6 years now. Sending out thousands of parcels every year. In all this time, I've only ever had a handful of customers saying they've not received parcel / lost / damaged.
I recommend Hermes to send my parcels. Very quick service when you use the parcelshops (2-3 days - sometimes they get there next day depending on location). Easy to track online and through eBay , the tracking is even more detailed than the actual website.
Yes I agree, that not all Hermes drivers are careful, but if items are not packaged properly or left loose in the package, then there is more chance of breakages.
Venton
4 Sep 17#50
Send about 10 Ebay parcels a week though various carriers- Hermes are unreliable as it's a very variable service backed by an awful customer services dept. As pointed out-this is also dependant on the competence of courier handling the parcel- some good, some mind numbingly bad. I've had too many issues with them over the years and now only send very low value, sturdy items. Why still use them occasionally then? It's all to do with locations and parcels weights/dimensions- they are competitive in certain areas, though i still consider them a bit of a gamble to be honest.
adamski88
4 Sep 17#51
Is the prohibited items list still ridiculously big? Last time I checked virtually everything was on it last time I checked
GAZar
4 Sep 17#52
Ordered a delivery for a larger item on ebay last December, paid using PayPal balance which generated an error on the site but took the balance, so after two days of slow or no replies from support eventually told to book another delivery.
Paid again using Visa Debit and what a pain - paid to have item collected on my day off but they ended up never turning up - back on to support: still not refunded first failed PayPal payment now the issue with non-collection.
Took weeks to get it sorted and had to go though PayPal to get a refund. Never refunded the collection fee I paid and ended up taking it myself to a PacelStop location. Wouldn't use these cowboys again.
devlino
4 Sep 17#53
Ive sent 125 according to my account and more through ebay..not one has been lost or damaged
sharon1
4 Sep 17#54
Biggest thieving company walking, save your time and money use someone else
cesarezp
4 Sep 17#55
I actually found ebay was a few pennies cheaper. £2.80 through ebay or £3.02 through Parcel2go. Both include insurance and tracking. The ebay insurance was £25 cover too.
lucas
4 Sep 17#56
It's £2 through eBay with insurance until the 16th
cesarezp
4 Sep 17#57
£2.80 with a signature. :smile:
charlie-brown
4 Sep 17#58
I've sent 96 parcels with them in the last year or two. 95 of them arrived as expected (a couple were a day or two later than I'd expected).
With the 96th, they said they'd delivered but the recipient said they didn't have it. I contacted Parcel2Go - they apologised and immediately refunded the postage cost and started an investigation. The recipient then found the parcel in their porch!
Free postage, I ain't complaining! :raised_hand:
tigerstripe
4 Sep 17#59
I had my Mini Nes classic delivered from them through Asda.... I say delivered ..... more like misplaced/stolen... It's okay though I got a full refund that I never wanted.
ggfergy
4 Sep 17#60
I suspect that's not the case. Their performance levels are 98%+ first time delivery
MSK.
4 Sep 17#61
Yep. I've never had a parcel arrived intact from DPD. I don't mean a little bit ripped, I mean I can stick my whole arm in the boxes without removing any tape. I cringe when I know something is coming via DPD.
The only credit I can give them is they carried a cat tree upstairs for me, which weighed more than I did. Also with a gaping hole in the box. But I was hardly going to send that back was I?
Also their app where you can re-arrange delivery doesn't work. When I have tried I end up with couriers shouting down the phone at me because they have not got the message passed on.
Local Hermes bloke on the other hand is absolutely lovely. Had one parcel delivery messed up in the last week, that's the first one ever though.
BuzzDuraband
4 Sep 17#62
It was actually unfair of me to use DPD as my example (although we've had a fair few deliveries off them). I was actually referring to Interlink, before they became DPD Local.
It's all down to what you are most comfortable with, I guess. If you build up a decent enough 'friendship' with your driver, then I suppose they may just take that little more care / make that little more effort. Like I said, though - I appreciate that people have had issues with pretty much all the delivery couriers. It's good that some can find those they feel assured and comfortable with.
Stimpington
4 Sep 17#63
Even Hermes don't claim that. Around 98% delivery attempts on time, and they reckon 95% are successful first time. Still impressive, but I resent the fact their stats are boosted by my weirdo neighbours and my bin, which Hermes deem as acceptable alternative delivery addresses.
They get other stuff wrong too, and even though their exit from the market would inevitably increase the price of the competition, I am petty and resentful enough that I hope they fail and die.
ggfergy
4 Sep 17#64
If Hermes exited, there's not enough capacity in the rest of the carrier base to serve the UK. As for the 1st time success rate - careers.hermes-europe.co.uk/abo…tml
By all means don't rate them if that's your thing but they're pretty decent from my experience of putting millions of parcels through them.
Boro.direct
5 Sep 17#65
I wouldn't use them if they where free, worst company ever
wised_up
5 Sep 17#66
Or send it and its likely I will receive it, even if its not
for me :relaxed: !!! had it happen several times.
It stated on the address label (addressed not to us) that it required signature yet it was just left
outside (no other house within 20 yards) without signature. But guess
what, went on their website to see status of this tracked parcel someone else
has been waiting for, and it stated that signature was obtained. How
about that for cheating customers. Did manage to find the right recipient
on occasion but otherwise there was someone out there out of pocket.
I might use them to deliver my parcel(well, if they are last service
available), after all as long as they say it has been signed for I am OK.
But would never like them to be used for parcels send to me. I could end
up without a parcel, with Hermes stating I got it (when they fake a
signature) and no customer service to talk to. Tried to alert them
to their delivery person's cheats but they were not interested. Awful :fearful:
Stimpington
5 Sep 17#67
I didn't mean if they vanished overnight :P
But wow you're right, Hermes do claim that. And elsewhere on their site they claim 1st time success 94.7%. I wonder which is right? I would be astonished if the number of packages not delivered first time were fewer than 1 in 50 as claimed. But if so, then hats off to the twats.
I can't find the clarifying stats they refer to on any reports by the '"IMRG MetaPack Delivery Index". They must be somewhere..
SmoshKnoT
5 Sep 17#68
My experience with Hermes has been excellent both sending (a lot) and receiving parcels. I don't understand why they have a bad reputation and Royal Mail have a good one - I dread receiving things (or not as the case often is) from RM, and don't understand why companies use them when they are one of the most expensive options. Had two tracked parcels "delivered"...never saw them and of course, I have no proof as it was "tracked"!!
TheGalaxy
8 Sep 17#69
I've only ever used Hermes twice, and they managed to lose both parcels. Yes I was probably unlucky but losing both parcels (which were collected separately) is ridiculous. Luckily I had insured postage through them and they covered the value of the items
Wadadli_Cooler
9 Sep 17#70
Hermes did have a bit of a reputation, but have used them a lot for the last 6 months and not had any issues.
paulkersey
9 Sep 17#71
disgusting company.
onacoolday
9 Sep 17#72
You'll would have to be mad to send anything via hermes with no insurance. They lose 90% of the parcels sent through them. Fo3 COMMENT.
I have used Hermes for a long time and I have never had a problem with them. I have sent many larger, higher value items via Hermes. They have all been promptly delivered, tracked and arrived undamaged. I would highly recommend them. By the way I do not work for Hermes!!
ssc1
9 Sep 17#73
Looks good never has a problem with them pack well and forget about it.
artform
9 Sep 17#74
Sent a parcel worth £800 and it's gone. Signature was taken wrong person and I bought with signature required. Parcel gone, money gone. Hyhermes compay says that's it not their fault. SO NEVER EVER AGAIN MYHERMES. NEVER EVER.
fiestasteve44
9 Sep 17#75
I praise Hermes but I wouldn't send an £800 parcel with them. I would stick to one of bigguns like ups or dpd or parcelforce with that sort of value. I would pay extra for extra insurance etc too......
kooks65
10 Sep 17#76
I had a parcel delivered by Hermes yesterday, it was delivered at 6pm the tracking said it would be with me between 3pm -7pm so good on that count. The box was all bashed where it had been dropped on it's corner despite it having fragile written on the box and sealing tape, fortunately it wasn't fragile so no damage was done however I don't think I'd use them for stuff which can easily break.
rtd
10 Sep 17#77
Over 300 parcels sent not 1 lost. 1 parcel over weight (probably my error) and they charged me £3. 1 parcel they couldn't deliver, so they returned it to me and advised they would charge return postage which they didn't. I am happy with their service.
targaid
10 Sep 17#78
Every delivery I've had from Hermes has been messed up. Most recent one claims to have been delivered and then returned by me, so driver returned item himself without making any effort to deliver. I couldn't trust them to send my stuff.
ianhalling
11 Sep 17#79
If you prepay £100 with parcels2go they will give you £5 credit or extra £5 of deliveries so win win situation. PS I've sent loads of parcels through Hermes and only had 1 go astray - I always pay for the extra insurance too. Also P2G are not fussy about the dimensions :raised_hand:
fiestasteve44
12 Sep 17#80
Only if you registered a while ago. It's only £3 bonus for new accounts. Better than nothing but not as good as 5%
microbar
12 Sep 17#81
Actual tracking of a Vileda Mop
Apparently too Big for there delivery vehicle.
Priceless.
We have your parcel Delayed - investigating
Your expected delivery date isTomorrow
Yesterday18:46
Delayed - investigating
Yesterday17:36
With the local courier
Yesterday09:52
For delivery today (8:00am - 8:00pm)
Yesterday06:00
Sorted at regional depot
Friday18:33
Delayed - investigating
Friday17:21
With the local courier
Friday09:16
For delivery today (8:00am - 8:00pm)
Friday06:01
Sorted at regional depot
Thursday14:36
Centrally sorted
06/0900:16
We're expecting your parcel
dodoegg1
12 Sep 17#82
COLD. Signed up, gave it my ebay login details, went to 'ebay delivery' page and my sold items don't even appear. Its blank and states "you haven't uploaded any items". There is no way to even do this and the whole thing looks completely bogus. I suspect this is a phishing scam to obtain ebay logins etc so to anybody else thinking about it, AVOID ITS A SCAM!!!!!!
fiestasteve44
13 Sep 17#83
Think u need to walk away and sit somewhere dark, preferably never materialising again. Works for the thousands prob millions that use it including me.
TobiRIP
13 Sep 17#84
Really ? I didnt know that, I have been using the £5 top up for ages now probably had over £500 of free deliveries now
woodcock486
17 Sep 17#85
Why not save money by throwing your item straight into the bin or nearby river? Absolutely awful delivery company
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Opening post
Link your ebay account to your parcel2go account.
You must not use the ebay postage.
Go to parcel2go and click "ebay delivery"
It will upload your orders, add the weight and size etc, and select service.
The price has been reduced to £1.59+VAT so £1.91 all in for myhermes drop shop with no insurance.
There is no insurance so best for low value items only but if you dont need insurance then its fine.
This is likely due to matching the ebay shutl offer etc so will likely end on or around 14th.
All comments (85)
My company dispatches around 600 items a month via it's marketplace platforms, and even though these guys are competitively cheaper, I wouldn't touch them with a barge pole. Around two (maybe three) years ago I decided to use them during the Christmas period to handle the delivery of a certain product we were selling at the time (due to sizing). The biggest mistake I have ever made (I've made a few in my time). I don't have the statistics to hand, but around 40% of the orders dispatched never made it to their destination.
I literally cringe now when I know that any incoming parcel is sent via MyHermes, whether that be commercially or domestically. I've sat at home once to open the door to take the dogs for a walk and a MyHermes driver has been walking down my drive. He's only gone and left the parcel in the bin without even trying to alert any of the household members using the common channels - a simple knock or by using the doorbell.
I appreciate that if you're just using this company to send the occasional package from time to time then the chances are you won't see their failings, but they do happen, and they do happen often.
Each to their own though, I guess. This is obviously just my opinion, but I'd rather pay the difference and use alternative routes for my deliveries. I'd personally recommend DPD, but at the same time understand that there are possibly people that have experienced the same issues I have with MyHermes with DPD.
You'll get the usual "myhermes is rubbish" - the poster above "They lose 90% of the parcels sent through them." what a load of rubbish, The service has improved massively and this is a great deal
If I were to switch to this, how easy is it to claim compensation and do you need a printer to do the labels (I haven't got one).
With any luck Royal Mail will reduce their cost?
You can hand write labels, you can't draw stamps :thumbsup: :laughing:
But yes, I have known 200+ labels to be wrote out when the ink has unexpectedly depleted at the worse time possible.
Prefer them over the likes of Parcelforce who will deliver your items if they feel like it & not in the 24/48h time frame that was paid for!
How have they not been investigated yet?
Sent two parcels with them in the past (at different times). One "lost", one smashed to pieces. Zero compensation.
These guys are s c u m with a capital S.
Over the years probably sent about 3000 with Hermes and had a problem with 3 or 4 of them, thats not bad at all
Those saying about not being insured, I pay extra for insurance and signature, have never had to claim, but if you pay for the insurance then I'm puzzled why your parcel isn't insured?
Tracking seems very good.
As far as receiving them, again no issues to date.
I'm sure some people have had localised issues with them, as most of us have had with all kinds of suppliers. I can only speak as I find, and I haven't had any issues.
Can you imagine the state of the box when I got there about 8 hours later?? :poop:
I recommend Hermes to send my parcels. Very quick service when you use the parcelshops (2-3 days - sometimes they get there next day depending on location). Easy to track online and through eBay , the tracking is even more detailed than the actual website.
Yes I agree, that not all Hermes drivers are careful, but if items are not packaged properly or left loose in the package, then there is more chance of breakages.
Paid again using Visa Debit and what a pain - paid to have item collected on my day off but they ended up never turning up - back on to support: still not refunded first failed PayPal payment now the issue with non-collection.
Took weeks to get it sorted and had to go though PayPal to get a refund. Never refunded the collection fee I paid and ended up taking it myself to a PacelStop location. Wouldn't use these cowboys again.
With the 96th, they said they'd delivered but the recipient said they didn't have it. I contacted Parcel2Go - they apologised and immediately refunded the postage cost and started an investigation. The recipient then found the parcel in their porch!
Free postage, I ain't complaining! :raised_hand:
The only credit I can give them is they carried a cat tree upstairs for me, which weighed more than I did. Also with a gaping hole in the box. But I was hardly going to send that back was I?
Also their app where you can re-arrange delivery doesn't work. When I have tried I end up with couriers shouting down the phone at me because they have not got the message passed on.
Local Hermes bloke on the other hand is absolutely lovely. Had one parcel delivery messed up in the last week, that's the first one ever though.
It's all down to what you are most comfortable with, I guess. If you build up a decent enough 'friendship' with your driver, then I suppose they may just take that little more care / make that little more effort. Like I said, though - I appreciate that people have had issues with pretty much all the delivery couriers. It's good that some can find those they feel assured and comfortable with.
Still impressive, but I resent the fact their stats are boosted by my weirdo neighbours and my bin, which Hermes deem as acceptable alternative delivery addresses.
They get other stuff wrong too, and even though their exit from the market would inevitably increase the price of the competition, I am petty and resentful enough that I hope they fail and die.
By all means don't rate them if that's your thing but they're pretty decent from my experience of putting millions of parcels through them.
It stated on the address label (addressed not to us) that it required signature yet it was just left outside (no other house within 20 yards) without signature. But guess what, went on their website to see status of this tracked parcel someone else has been waiting for, and it stated that signature was obtained. How about that for cheating customers. Did manage to find the right recipient on occasion but otherwise there was someone out there out of pocket.
I might use them to deliver my parcel(well, if they are last service available), after all as long as they say it has been signed for I am OK. But would never like them to be used for parcels send to me. I could end up without a parcel, with Hermes stating I got it (when they fake a signature) and no customer service to talk to. Tried to alert them to their delivery person's cheats but they were not interested. Awful :fearful:
But wow you're right, Hermes do claim that. And elsewhere on their site they claim 1st time success 94.7%.
I wonder which is right? I would be astonished if the number of packages not delivered first time were fewer than 1 in 50 as claimed. But if so, then hats off to the twats.
I can't find the clarifying stats they refer to on any reports by the '"IMRG MetaPack Delivery Index". They must be somewhere..
Fo3 COMMENT.
I have used Hermes for a long time and I have never had a problem with them. I have sent many larger, higher value items via Hermes. They have all been promptly delivered, tracked and arrived undamaged. I would highly recommend them. By the way I do not work for Hermes!!
1 parcel over weight (probably my error) and they charged me £3. 1 parcel they couldn't deliver, so they returned it to me and advised they would charge return postage which they didn't. I am happy with their service.
It's only £3 bonus for new accounts.
Better than nothing but not as good as 5%
Works for the thousands prob millions that use it including me.