Anyone who ordered from John Lewis have any thoughts on the headphones so far?

I don't understand. Buy from Amazon 1 year guarantee, buy from John Lewis 2 year guarantee and a free set of headphones, I purchased mine from John Lewis.

Voted cold.

This is a step back for Motorola.

At least with my G4 plus the 4GB ram / 64GB ROM model was offered in the UK.

This G5s plus is available in 4GB/64GB also but not being offered in UK.

That's a step back in my opinion

I suppose my point is that if you want to use the map whilst walking, anywhere - not just the states, that you can easily head off in the wrong direction. I originally disregarded the lack of compass thinking what do I need that for?

Same with me. I bought an LG G3 from Amazon Germany. Got it refunded in full after 12 months after endless issues. Just got a full refund for my wife's Moto X Play (bought open box from Amazon Warehouse in the UK) after 16 months.

Any retailer is responsible upto 6 months. They have to offer you a repair, exchange or refund. It's unlikely John Lewis would bother sending a faulty phone off for repair. They would exchange it or refund if they no longer offered it. I had this happen to me with Argos. They did try to push me to dealing direct with LG as the phone was 3 months old. But as soon as I got consumers advice service involved who put it in writing that the onus is with them they backed down. They no longer did the G5 at the time and so I had a full refund. So I wouldn't be too concerned. After 6 months any retailer will push u towards the manufacturer and they're well within their rights to do so.

Not sure if you are referring to the g5s plus but my wife has it and there are no problems with call audio. Maybe there is something with yours?

Just for the info,Motorola service centre(well actually it is Lenovo) is in Norwich.If your phone is faulty, first go to the Lenovo repair centre website, get a repair authorisation code, send this by email back to Motorola,they then will issue you with a label to print, contact courier for pick up or take to couriers depot.Then it takes up to 7 working days to get it back..phew.!!Lol..This is buying through Motorola direct.I know its not JL but thought it might be of interest to someone.:)

And how much were Motorola charging for that configuration? Bearing in mind I paid £200.82 for the G5S Plus for a superior processor, superior front and rear cameras and an all-metal build I think this needs to be put in perspective. With 3GB RAM it is still lightning fast and as for storage, as you can now share the SD card memory with the internal memory, a high speed 64GB card can be had for under £20. It's all about the pound for pound value and not just about the manufacturer's regional decision making.

Yes. The G5 Plus and G5S plus have NFC, the standard models don't.

Compass is important if you are venturing off road, such as cycling or walking, as without a compass Google Maps is very haphazard and goes a bit nuts and is very inaccurate at tracking the correct distance/route walked or cycled. Hence health/fitness tracking apps become pretty useless also.

No, those are different ones, these are the ones in the offer, £38 with 5 star reviews (But only 2 so......) - amazon.co.uk/Mot…RR2

Does anyone have any details on whether the UK will be getting the 64/4GB variant? I want the g5s but I don't wanna get bamboozled if they bring the other variant out in like a month's time

My understanding is that the dual SIM version is not for the UK market and in any case, the second SIM comes at the expense of SD card and is 2G only.

OK - that's interesting - not sure if you just got lucky. Looking on the forums, their staff were saying they had no clue if you will get single sim or dual sim models when people were asking about this. The Motorola website states: XT1803 on the specs of what they're selling which is the single SIM.

I'd beg to differ. I've had two visits to the states this year, and found when exiting subways on to an unfamiliar grid its all too easy to start walking off in the wrong direction. You only know you've gone the wrong way when the blue dot catches you up!

Just ordered from Motorola website, and order confirmed as XT1805, which is the dual SIM variant. Hope that helps someone; the Moto website is as clear as mud. I think most UK sellers have XT1803, which is single SIM.

Just noticed this is the inferior single SIM version. Also - the version being sold on Motorola's website is also the single SIM version... (?) Where is the dual SIM version(??)

Link not working. Now £229 without headphones.

headphones £18 on amazon, poor reviews

‌ :joy:‌ :joy: paid by Motorola, I wish. And just because headphones are cheap doesn't mean they sound crap. I have a pair of AKG headphones given 5 star reviews by What HiFi that cost £30. And I'm not angry and tetchy and I just asked why you said they were crap and where's your evidence. Just because there isn't reviews and made by Motorola doesn't mean they will sound crap.

No. Different size phone.

can you use g5 plus cases for the g5s plus

We are not only taking holidays from work but from shopping as well :face_with_monocle:

Absolutely! I was on holiday at the time so missed it.

Yes and the Amazon pre-order deal posted on 5th August with the pre-order deal meant that anyone who ordered prior to 11th August would have got this phone for £200.82. Surely the Amazon posting too should have deserved more heat too, don't you think?

Had look at that deal but didn't have a fee free card otherwise would have gone for it,

I posted a deal for this phone earlier in the week for £220 (here) and it didn't get as hot as this deal. I guess it's the John Lewis effect (2 year warranty). Personally though I'd rather have the phone for £220 than £260 with over-priced headphones thrown in.

This happened to me as well on a asus tablet,18 months after purchase developed a fault contacted amazon and they refunded me full price,

Wow you're tetchy. Would you like to use any more question marks?? Let's look at the evidence:

1. It's hard to find information about these headphones online; I can't find reviews on reputable websites which is rare for £50 headphones.

2. On top of that, they're hard to even find online to buy! It's just Amazon and Ebay on the first page of Google results. Normally, reputable headphones are sold at lots of places.

3. They're made by Motorola, who are not in any way known for their audio products.

4. They're bundled with a phone also made by Motorola, a common tactic to make deals look more appealing than they actually are.

5. They're only listed at £37 on Amazon, so even £50 isn't right.

Are you paid by Motorola? Why are you so angry about this?

Well, whoever refunded it probably shouldn't have done so not after a year

Not sure of your point here?

"Amazon don't cover warranty"? "they simply replace the item"...... Isn't that the best warranty you can have?

Why would you want an item fixed by Curry's, John Lewis etc, (and be without it for several days/possibly weeks, when if you buy from Amazon, Amazon would replace the faulty item they supplied with a brand new one, or if they no longer sell it a full refund of the purchase price?

Micro USB? No USB-C? I'm out

You are correct... However what about day 31 and forwards?

The phone I had an issue with was an LG G3. After 14 months the screen literally stopped working.

As they no longer sold the model, Amazon refunded it without question.

That is excellent customer service, and why they are my preferred supplier.

What wall?

Two birds with one stone, very clever

Look at the pricing mess up at Argos website today :laughing: even the model numbers are wrong. Argos always getting specs wrong :thinking:

Amazon don't cover warranty, they simply replace the item. That's neither warranty nor insurance. I get your point, but Amazon might be the only company that does that so readily (and indeed could afford to).

But all goods purchased have a 30 day window where they replace if faulty wherever purchased,that's the law.

And how do you know the headphones are crap?? Can you back this up?? Do you own them??

"Winter is coming". Everyone needs to avoid north of "the wall".

Depends on the app.
Most augmented reality apps use the compass as there main direction source so without your moving a lot so the GPS can replace it the app will jump around and effect won't work right.

I think you may have missed my point...it may be with many, but it isn't with all.

As an example, buy a phone from John Lewis and if it goes faulty, you have to send it away, either through the post, or through the store. They do forewarn you it may be a number of weeks to get it back. (I can't remember how many... I think 4.) It will likely be one to two weeks, but it may not.

Buy a phone from Amazon, if it goes faulty, call them, they immediately replace, you send the faulty one back at their expense.

To me, a fast turn around is crucial. This is why I buy from Amazon.

Their after sales for products supplied by themselves is (sounding a little OTT) class leading.

Quite a few reviews here

amazon reviews

Wired with microphone

are the headphones wired or wireless?

I've got the G5 plus. I initially thought that a lack of compass would be a big deal but it's not. I used this in London navigating for a whole weekend on foot and not once did I think I needed or missed a compass which I had on my previous phone. Camera is good, battery life is superb (day easily with heavy use without Bluetooth enabled)

I think the original point being made was about the headphones not being worth £50, so I made a link to a retailer to prove a point about it's monetary value. OK, Amazon has clearly discounted the price by a few pounds, but still it does prove you really do have added intrinsic value, over and above the cost of the phone.

A single Amazon review?! What are you trying to prove here?

Oh how I miss the notification light on the original Moto G1 phone!

The lack of notification light on mid priced phones is my biggest gripe

Or even great camera, decent processor, enough RAM, good battery life, hi Res display, great build quality but no compass!

They did that 3 years ago - capita.com/new…is/

"3. John Lewis customer service"

John Lewis has subcontracted their customer service to... Capita...

Users on Lenovo's own forum are complaining about it, too: forums.lenovo.com/t5/…776

If you're walking in an unfamiliar built-up city, it can be frustrating to have to retrace your steps once Google Maps works out you're heading in the wrong direction (or you notice first!)

It seems many users of oversized on-ear headphones don't care a jot for the sound quality, just the appearance and the brand - so this is unlikely to trouble anyone swayed by the inclusion of the headphones in this deal!

I don't think it exists.

It seems most phones compromise on features. Get great spec, get crap camera. Or great camera than not enough RAM etc etc

One short customer review ? :thinking:

If you're not bothered about the headphones, Ballicom sells this phone in Blush Gold for £236. Those who pre-ordered this phone on Amazon UK prior to 11th August would have got this phone for £200.82. A real bargain!

At first I thought JL had made an error and were listing the G5 Plus as if it was a G5S Plus but this is real. I've had the G5 Plus for a few months and it's a great phone, and still £250 on the Moto UK website. The G5S is very similar but with an all metal body and better cameras. Don't know if the headphones are worth much but the phone itself is an amazing bargain at this price. Yes, it's not flagship territory but still great although it can be a wee bit slow on occasions. I used to chase the latest Samsung then OnePlus but now I've realised that the difference between this phone and the latest flagship is minimal, and certainly not worth the £800 to £1100 asking price for a 'flagship'. I'd buy this phone in an instant if I didn't already have the G5 Plus - it's astounding value for £260.

Not my experience, in cities like London and Paris I've found the lack of compass to be a real annoyance....yes it does work but a compass does help a lot. The ommission of a compass probably saves them £1 in production which is expected on a £99 phone but on a £250 phone?...

You can get the headphones for just under £23 buyur.co.uk/mot…BwE

The Mrs wanted a new phone the boy wants some new headphones, Cheers op ordered.

John Lewis do offer great service, but please note that with a faulty phone, it would be sent away. You could potentially be without it for up to one month.

This is what stops me buying phones from them.

no compass real shame

Tempting, but kind of want to jump on a flagship this year. Gone through so many (great) budget phones, but craving a great camera.

But, would people choose this, or the Moto Z Play for £10 more from Motorola?

Can anyone tell me why this phone is so much more expensive than the regular Moto G5? Going off gsma: They're both running the same super low end sd 430/3gb set up with 1080p screens with similar battery size 2800mah for the 5.0inch g5 and 3000mah for the 5.2inch g5s.

I've not been following this phone but what have they done that makes this justify ~£100 more money?

These headphones are not worth £50. Not even close. This "deal" just involves selling the phone for its normal price, then bundling it with some crap headphones and pretending they're expensive. Surely everyone sees through this?

Sorry voted cold instead of hot

Do I go to the plumbing section for this phone...? ;-)

Amazon... As long as they are the supplier, they will replace it without question.

I speak from personal experience.

John lewis states 5.5 screen size , but others state screen size at only 5.2 ?

Heat added. Ordered. Thanks OP.

Aside from the headphones - is this phone any good?

Been looking at this, have they changed the listing to confirm its those specific headphones? It's 14 day delivery at moment, which is only going stopping me buying