iPhone 7 32GB - £326 @ O2

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iPhone 7 32GB O2 Refresh - £326

£326 O213 Sep 17

Source: HotUKDeals | Deals > Mobiles

Opening post

david_wavid

13 Sep 17

Just noticed, O2 have their prices for Like new iPhones.

The best deal I could find was for iPhone 7 32Gb Like new, Tariff £109 upfront and £35 plan for 5Gb. This brings the cost to £9*24 + £109 = £326

Using the usual O2 refresh trick, you can request the unlock for free, pay the remaining balance upfront and call to cancel the airtime before your 14 days return period is up.

I know a new iphone is coming soon, but at this price, iPhone 7 is still a good choice and you get a full 12 months warranty from O2.

refresh how to guide.

hotukdeals.com/mis…504

All comments (216)

dodgymix

13 Sep 17 #1

like new? so second hand...................£326 :fearful:

mkh93 to dodgymix

13 Sep 17 #3

not true, these are 14 day returns and most turn up to be as new out of box

shaft1973 to dodgymix

13 Sep 17 #15

Full year warranty though. So better than second hand

dodgymix to shaft1973

14 Sep 17 #73

Cex offer 2 years

mkh93

13 Sep 17 #2

cold! Iphone X is better buy for 3-times the price £999 :laughing:

dealomatic to mkh93

14 Sep 17 #84

Ahem, Stevie Wonder would disagree....he won't be able to unlock an iPhone X !! :joy:

Mathaeus to mkh93

14 Sep 17 #85

I'm gonna get 2 one for each pocket :smile:

Masteryates

13 Sep 17 #4

Even if the phone costs £326 on its own, that's a huge loss of £274 in only 1 year as the starting price was at least £600.

le_jaeger

13 Sep 17 #5

Got one of these last time it was in stock - my device developed a fault with the volume buttons after a few weeks - O2 lady on the phone ended up replacing my device with a 128gb NEW iP7 - best ever HUKD win!
‌ :sunglasses:

A13 to le_jaeger

14 Sep 17 #59

CSB

TheOak

13 Sep 17 #6

The last o2 refresh deal was only 277 so this is very cold in my opinion.

Demok

13 Sep 17 #7

Thanks. I had a look and managed to get iPhone se for £106 quid rose gold almost perfect. Glad ordered there and then as out of stock now. Been looking for ages

le_jaeger

13 Sep 17 #8

If its any use to anyone, all three phones I've had off O2 refresh have been indistinguishable from new - even one that was "Grade C".

Libertas

13 Sep 17 #9

Great deal.

Having difficulties with the Refresh How-To link posted?

Need help understanding what to do, after the phone arrives through the letterbox.

Have some heat!

Lib.

Nicolas

13 Sep 17 #10

O2 are bastar.s
They will charge you for one month rental
Scammers

lozzali to Nicolas

15 Sep 17 #126

I got the last O2 refresh deal on the iPhone7 and was made to pay the one month rental. But overall, it was still a very good deal as I paid just over £300. The phone was practically new. It just didn't come in an original box.

peter1969uk

13 Sep 17 #11

Rubbish,

£949.99 over your 2 year period, You can buy a used phone cheaper and get a better tariff.

happpychappy to peter1969uk

13 Sep 17 #12

Oh dear, someone hasn't read up on O2 refresh!

Uncommon.Sense to peter1969uk

13 Sep 17 #26

You definitely shouldn't be buying this then, since you are clearly a superior deal hunter... you've been on here for 5 years and never come across an O2 Refresh deal, this much I find suspicious. Hmmmmnn..

In all seriousness though, the phone and line rental are separate contracts, each with their own 24 month time period, but you are allowed to pay of the phone at anytime, so you can then cancel the airtime within the 14 day cooling off period, and also get your handset unlcoked for free. :smile:

peter1969uk to Uncommon.Sense

13 Sep 17 #41

Maybe its because I've never had a contract with O2, and find most phone deals not worth it since they started wanting a 24 month contract.

Crossbow to peter1969uk

14 Sep 17 #51

It's probably because you're not reading the original deal posts & other people's replies to you - all of which clearly explain this type of deal (in this thread anyway). You seem to have missed my earlier reply to you as well.

Crossbow to peter1969uk

13 Sep 17 #30

Let us give him the benefit of the doubt...

peter1969uk, this deal is £326 for the phone only & no more to pay. There's no contract involved, as you'll be cancelling it on receipt of the phone & after paying off the remainder of the device plan.

Crossbow

13 Sep 17 #13

david_wavid, you need to put 'Like New' in the thread title too.

coventgamer

13 Sep 17 #14

Isheep bahh

Houstieboy to coventgamer

13 Sep 17 #24

You're boring and nobody likes you.

7777777 to Houstieboy

14 Sep 17 #69

Also ugly and smelly as all iphoneless people.

chenzz

13 Sep 17 #16

wish it was for iphone 7 PLUS

spidermonkey

13 Sep 17 #17

How does this work when the contract is for 24 months

fedex1401 to spidermonkey

13 Sep 17 #18

You are able to pay off the device element of the deal up front, and then you cancel the airtime contract within 14 days! Simple!(highfive)

Winchy to fedex1401

15 Sep 17 #135

Is there a link on their website to show this?

I'm looking at the link and they still have £109.99 @ £35.00 per month. I just order the phone, ring the 202 and pay off the phone and they will tell me it's £217 one off to pay?

I've googled it and can't find anything to confirm this will 100% work so it worries me a bit....

Brand.new

13 Sep 17 #19

you don't get the headphones or charger plug do you?

linhang90

13 Sep 17 #20

Silly question...Where does it say u can cancel the airtime plan?and has this been tested and proven to work?

ADT2000 to linhang90

13 Sep 17 #21

Hukd is littered with O2 refresh deals.... lots of happy people... the odd not so happy people!!! :laughing:

jonnyd24

13 Sep 17 #22

I would like this as a pressie, so I take out the 5gb Contract, ring for an unlock code for the phone, cancel in 14 days and pay off the phone in full less the 109 upfront cost? Never done this, but heat added

hadouken888

13 Sep 17 #23

Any deals on the 7+?

LondonTTB

13 Sep 17 #25

Great price. I got the 6 Plus a few years ago on O2 refresh deal - cleared the payment the same day :-)

jsmith1

13 Sep 17 #27

dont you have to bother with all the cancellation hassle and being overcharged messing up with your credit history !!!!

Judavid2211 to jsmith1

14 Sep 17 #81

Actually this is true story my last O2 contract messed with my credit history after they didn't cancel and then blamed it on me after I'd cancelled.

danflorin3

13 Sep 17 #28

My note 4 is better than this and is more than 3 years old

Houstieboy to danflorin3

13 Sep 17 #29

Great story Dan. Great story.

rodman to danflorin3

13 Sep 17 #31

does it run iOS? haha

danflorin3 to rodman

13 Sep 17 #33

Never tried :))

ezzer72 to danflorin3

14 Sep 17 #79

I'm not an iPhone fan AT ALL, but why does everyone with a Note 4 think it was hand crafted by God himself??

danflorin3 to ezzer72

14 Sep 17 #86

Well..Because is the best phone ever!
I mean..Why should I spend 330£ or more for a phone when I can spend 250£ for the best phone:)?

mayhemayhem

13 Sep 17 #32

So what about the price for 128GB iPhone? Kinda new to O2 refresh

jonnyd24

13 Sep 17 #34

Ordered, so I can pick up from my local store, tell them I've changed my mind, pay off the phone, cancel the contract, and wander off with an iPhone 7 for £325.99. Cancel direct debit, job done?

Crossbow to jonnyd24

13 Sep 17 #35

You can only cancel the contract & pay off the remainder of the device plan via telephone/online chat I think - not instore. Also, I'd recommend not cancelling the DD - let them do it from their side. After it's all done, ask them to send you the following confirmation in writing via email:
- the device plan has been fully paid off,
- the contract has been cancelled,
- there is no further payment required &
- the DD has been cancelled by them

jonnyd24 to Crossbow

13 Sep 17 #38

Cheers for that :raised_hand:‌ :raised_hand:

Bez3000

13 Sep 17 #36

I'm looking for an iPhone 7 at the moment, but with the new models being released shortly, does anyone think it's worth waiting to see if the prices will drop? :smile:

jeztodd

13 Sep 17 #37

It's £470 for the 128gb.
£109.99 upfront and & £360 to pay it off in full.

ScreechMF

13 Sep 17 #39

Can you cancel the airtime but keep paying the £9/month for the phone?

horizon-in to ScreechMF

13 Sep 17 #40

No, you have to pay rest in full

ScreechMF

13 Sep 17 #42

Is there a cost to have the phone unlocked?

iLikeDiscount to ScreechMF

14 Sep 17 #43

No.

Also keep a note of this:
"I confirm I want my service to start as soon as I receive my sim (you'll still have 14 days to cancel, you'll just pay for what you've used) "

So if you do not use that sim at all, and get the phone unlocked then cancel, they can't charge you for anything other than the device; £326.

Libertas to iLikeDiscount

14 Sep 17 #47

Please explain how you can get the phone unlocked - without having to put the sim in the phone - and activating it by making a call/text?

Without activating first - is is still possible to get the free unlock from O2?

ScotBoy to Libertas

14 Sep 17 #48

You have to put the sim in and get it registered on the network - dial your home number but just don't pick up.

Last time, I cancelled the contract before I got the phone unlocked - it was a right PITA to get it sorted. They need the phone on the network to unlock it.

So, Sim in, register on the network, call for an unlock (free with contracts). Once unlocked, pay off the device cost and cancel the contract (within your 14 days).

iibdii

14 Sep 17 #44

I bought s7 edge for 350 last Christmas but I had two hard searches from O2 so I was thinking was it worth the discount also if u do it every year would O2 not ban u for raking advantage? Any one done this more than 3 times??, how bad is it for credit history as mines average already

matttapsell

14 Sep 17 #45

I'm only seeing 19.99 upfront and 33 *24. Is it expired/missed it

Awesomeness-in-your-mouth

14 Sep 17 #46

Used o2 refresh five times - everything done perfectly on my end with payment, cancellation , etc.

Went to apply for bank account to switch and got refused - found out because they put a default on my account the last time I used it over 8 months ago - absolutely no communication to state that was the case. I phoned them up they acnowledged that everything was done correctly at my end but they messed up their side. In addition they owe me £15!

I am in the process of removing the default - althougth their customer services continously lie that it is sorted - I only find out when the next credit report is produced. I am now looking at legal solutions to remedy the situation in terms of compensation - let me know if anyone else has taken that route?

When it works its great - when they mess up they screw up your credit score and life making decisions. I was lucky it was only to switch and not cruical - just be aware.

BignRed84 to Awesomeness-in-your-mouth

14 Sep 17 #60

thats spooky the same (well similar) happened to me
a late payment mark of my credit file, which was and always has been excellent (and now has been restored to excellent)
they owed me £15, not the other way around

I got mine sorted within 48 hours by emaling the CEO (Cheif Executive Office) always works

** I also got a brand new iphone 7 (to replace a refresh deal one)from a previous deal on here as well

Anon to Awesomeness-in-your-mouth

14 Sep 17 #75

Similar experience as this - twice(!) with iPhone 5 then 5S last summer. I now monitor my credit file like a hawk with these jokers (Noddle, MSE Credit Club, Clearscore - signed up free to all three as it covers all three agencies). It didn't stop me getting the SE recently though as I was prepared for them this time. It was eventually resolved with emailing Credit Referrals ([email protected]) and copying in Complaint Review ([email protected]) - the second time this happened they paid me £50 compensation.

Demok

14 Sep 17 #49

Got iPhone se today, ordered yesterday. Was described as nearly perfect. I would say it's perfect as can't see any marks. Its locked. Put in sim and made a call, not showing on myo2 yet to request unlock. Dunno if it take time or I have to call. Guess then pay for device in full and cancel call plan.

Regprentice

14 Sep 17 #50

Could be The last 'classic' iphone. The new one is hideous with that sensor insert. Its like the flat tyre display on circular smart watches. Poor design choice. Can see the 9 or the 10 having these sensors under the glass and a full display, i understand this is already acheivable.

ezzer72 to Regprentice

14 Sep 17 #80

Have you not seen the 8 then, just the X?

Rickardo to Regprentice

14 Sep 17 #88

That is the ultra premium X. IPhone 8 same design as this. All the sensors are under the glass and have always been on iPhones, since the glass covers the entire front, including over the bezel. Rather than a "flat tyre inset", it's the display that has been extended around the sensor array, the idea being that it's mainly the notification bar area that's moved.

len_ere

14 Sep 17 #52

Has anyone actually done this with success?

cutiebbangel

14 Sep 17 #53

New to 02 refresh. So how does it all work? Where does the £9 per month come from?
I tried clicking king the link on the OP's post, but link not working. I would really appreciate if someone explains it all to me.
( I get the cancelling etc but which contract should I sign up for? )

edit: I just tried ordering it, I think I get it now!!! Thanks.

BY188B to cutiebbangel

14 Sep 17 #55

Try this

Suhayl123

14 Sep 17 #54

How is it £9*24 when it says above £35 plan?

razyell to Suhayl123

15 Sep 17 #123

I was wondering the same thing. The numbers don't add up...

simba2585

14 Sep 17 #56

Both my s7 edges weren't like new as sold so they sent me a brand new one.

vig1lante

14 Sep 17 #57

Can you pay off the handset / unlock and also cancel the airtime in the same call or is it advised to make 2 calls?

Johnnyboy

14 Sep 17 #58

Thanks OP, ordered a 32GB in black, being delivered tomorrow :smile:

lord_trumpington

14 Sep 17 #61

Bought a second hand iPhone once, never again. The handsets are glitchy as hell. Would only ever buy new under an apple warranty

le_jaeger to lord_trumpington

14 Sep 17 #63

Given the phone release date most of these will still be under Apple warranty anyway.

nseaman

14 Sep 17 #62

Done this recently for the iPhone SE

Complete balls up start to finish

had to pay first month airtime but was told I would get a credit back for it

ended up getting a bill for £300 , sorted it out after a few calls

thought it was sorted, then got an email saying I hadn't paid

phoned again and now I think it is sorted

BubaMan to nseaman

14 Sep 17 #72

Don't relax just yet - I thought "sorted, finally" 5+ times with an SE on O2 refresh.
Most folk don't seem to have any bother with them but when they balls up, they want to continue ballsing up!

Oh, and don't use online chat to sort anything - the staff who work on there are blaséand work-shy - if you manage to finish a conversation with them (they often kill the chat or fob you onto someone else if it seems like you have a difficult problem), you can assume that nothing has been done or even noted.

Anon to nseaman

14 Sep 17 #82

Check your credit file, login and check what the online billing shows too - if their system somewhere thinks you owe them money, they can report it to the credit reference agencies without notifying you or even attempting to take payment (despite in my case the Direct Debit being "live" so there was no reason not to - and no reason not to send me the email that you apparently received, as I didn't get any notification that their system thought I owed them!).

vale.of.clwyd

14 Sep 17 #64

I got my last phone from similar deal, looked new. I did have a bit of hassle when going through he steps to unlock, sorted it on chat but took about 1/2 hour. Good price so worth it IMO. Voted Hot

metho

14 Sep 17 #65

Oos... Looks like i missed the deal. :-(

ksxingh

14 Sep 17 #66

Looks like the 5GB tariff is gone

Crossbow to ksxingh

14 Sep 17 #67

No, it's still available:

slannmage

14 Sep 17 #68

I dunno how people get by on 5GB a month, I've used 2GB today alone only streaming music and podcasts.... I have 9 hours to get me through work.

BubaMan to slannmage

14 Sep 17 #71

Some have WiFi at work, some are not able or allowed to listen to stuff at work, some have offline storage, some have very little need for the Internet outside the occasional search or FB update.

I get by with 2GB per month, mostly never going over 1GB due to a mixture of the above.
The only time I get close or go over is when I'm on holiday as most of my Internet use is at home on an evening.

slannmage to BubaMan

14 Sep 17 #93

I don't use Facebook, I just listen to audio all day and sometimes I'll watch video while at work. One new Album I listened to today was 450mb, Game of Thrones was 3GB per episode.. your average podcast is 100-200mb. Sometimes I'll listen to 4 or 5 podcasts a day...

Again if you're only using 500mb like some people are saying, are you checking one web page a day? At that point don't buy this phone, go get a Nokia 3310..

androoski to slannmage

14 Sep 17 #94

Nope. My phone gets hammered all the time with incoming messages, map use, web and other such things. I don't stream video because seriously, phones are a really crap way of watching TV content. I do listen to radio and podcasts. When WiFi is available I use WiFi.

Your use patterns are (overestimated) unusual and that is lucky for the rest of us because if we all pulled that much data daily then the UK networks would not be able to cope.

Agharta to slannmage

14 Sep 17 #74

If you used your imagination more and the internet less maybe you could work it out?
Clue: Other people have different usage patterns than you. Shocking but true.

slannmage to Agharta

14 Sep 17 #92

You could look at one video and use 500mb...

Rickardo to slannmage

14 Sep 17 #87

Yet another first world problem - I get by on 300mb, with my iPhone 6 plus, although recently have been running out a couple of days early, so thought I might need 500mb on my next contract. Then I thought I could probably just cope instead!

androoski to slannmage

14 Sep 17 #90

Impressive. I used my phone constantly and use 500-600MB per month.

adsthompson

14 Sep 17 #70

Bah bah bah wheres the line start

stringsonfire

14 Sep 17 #76

Put 'like new' in the title

pabosotf123

14 Sep 17 #77

When you click on the link to get the £326 price the phone is "almost prefect", you can change your selection to "perfect" but the price goes up to £446. If you click on the "back to product details" it gives you a full description of how they grade their phones. Not saying the phones will not be in great condition but may not be "like new".

cocogumbo

14 Sep 17 #78

This will show as a loan on your credit report. Beware. It's not a 'normal' mobile phone contract. I've had 2 refresh contracts, both showed as loans on my credit report.

eslick

14 Sep 17 #83

Did this with three SEs and one 7 last time, no issues at all with the cancellation with the SE all were brand new un registered so 12 month apple warranty as well. The 7 was a perfectly fine not a mark on it, had 11.5 months if apple warranty went ok until I got an email to say I hadn't paid and owed them £500+ for the contract, despite my bill being zero. Customer Service couldn't explain where the email cane from so waiting for credit file to make sure it shows up correctly.

the 7 cost £267, can sell it for £350 at Game.

adski_m

14 Sep 17 #89

Be careful if you're looking to get any credit soon such as a mortgage as O2 have a habit of erroneously adding an early termination fee upon cancellation and instead of contacting you they pass the debt to a collection agency. All sorted now but I'm glad I waited until after moving house!

androoski

14 Sep 17 #91

I did this on the refresh deal when it was £277 and got it sorted, no effect on credit rating and no charge for 1 month. Fully unlocked perfect condition iPhone 7 with Apple warranty for 10 months.

However, maybe think carefully about this if you are not used to dealing with people and standing your ground, because it seems the call centre people working for O2 all have a completely different idea if how the rules work. If some jobsworth tries to tell you there is a 1 month charge, tell them to shut up because you've taken the option to change your mind within 14 days. If you can't get anywhere with them, end the call and try again with somebody else. If you still don't get anywhere then ask for a manager call back.

According to their T&Cs this is a perfectly fair deal, though some of them try and read it differently a manager will always OK it.

youngsas

14 Sep 17 #95

Do you have to select almost perfect iPhone? How do you know it's £9 x 23?

Crossbow to youngsas

14 Sep 17 #98

Follow the op's post to the letter & you'll get this deal - if you make any manual changes, the prices will be different.

Anon to youngsas

14 Sep 17 #99

Yes if you want it at the price above - you can pay more but I have had Almost Perfect and Perfectly Fine before (when in stock) and they were "as new". Click on the tariff suggested and then scroll down - it shows the prices before checkout.

rron13

14 Sep 17 #96

Has anyone got their order confirmed?

Anon to rron13

14 Sep 17 #97

Loads will have if they ordered - this is not a glitch, just a normal O2 Refresh deal.

rron13 to Anon

14 Sep 17 #100

I'm just wondering because I only received a Thank You email but the order is not showing up on the O2 site.

Anon to rron13

14 Sep 17 #103

It can take a few hours after ordering. On some of my previous deals in July I didn't get any email confirmation but the order turned up the next day.

rokybalbo

14 Sep 17 #101

that plan is now removed.

Crossbow to rokybalbo

14 Sep 17 #102

The original plan/this deal is still present, but gone out of stock now. Keep checking everyday day, as these keep returning.

beardedbenito

14 Sep 17 #104

I've ordered and they sent me about 10 confirmation emails. A little OTT. Shame I missed out on the earlier deal- I must have skipped over it.

I would have preferred a pink one for the mrs but grey will just have to do!

Thanks OP

kalico

14 Sep 17 #105

Did anyone read the Snowden files?

kalico to kalico

14 Sep 17 #107

Oh forgot to say the price is great. Sorry.

But I don't want the NSA being able to listen to my microphone whenever they like. iPhones are a bit good for that.

(Those of you in the know will chuckle now that I've just flagged myself up for extra monitoring by even mentioning NSA. Good luck to 'em I say. If the feckers think it's OK to bug Angela Merkel, then all bets are off).

Smiley to GCHQ.

HK_Phooey

14 Sep 17 #106

I notice there is also the option on the tariff page to pay the device off in full. Is this a worse deal or just the same?

Crossbow to HK_Phooey

14 Sep 17 #109

But that's £376, so £50 extra. You'd think it would be cheaper, wouldn't you?

HK_Phooey to Crossbow

14 Sep 17 #111

Yeah it's bizarre. Seems an excellent way to get a virtually brand new phone cheap though. Think I'll make a move for a Oneplus 3T when they're next in stock!

Crossbow to HK_Phooey

14 Sep 17 #112

Are you considering a 64 or 128Gb OPT3?

£340 is the current, lowest price for a brand new 64Gb, which isn't too bad: o2.co.uk/sho…hly

HK_Phooey to Crossbow

14 Sep 17 #115

Good point but I was rather hoping for a pre owned one "almost perfect" with 64gb. Don't think I would ever need 128gb!

Crossbow to HK_Phooey

14 Sep 17 #117

Ok, then those are oos at present - showing as £268 lowest, but note that they will come as the bare phone only with nothing else - no original box or charger, etc.

win488

14 Sep 17 #108

not enough difference to buy the iphone 8 for me so this is a great deal

bassy

14 Sep 17 #110

So has this expired now?

Crossbow to bassy

14 Sep 17 #114

Yes, for the time being. But things could be different tomorrow or in a few days, so keep checking that page everyday.

bassy

14 Sep 17 #113

Am I right ? £379,99 cheapest iPhone 7 on there at the moment?

DISH1982

14 Sep 17 #116

32 gb all color is oos.

bbfb123

14 Sep 17 #118

Can the iPhone play games?

jamiebobski

14 Sep 17 #119

I'm struggling to work out what condition you've selected and exactly what tariff. Sorry for my stupidity

smiller9690

15 Sep 17 #120

Do these come with the original box and accessories like the lightning headphones and adapter?

Anon to smiller9690

15 Sep 17 #122

No, it is a refurb - charging cable and sim key only (no plug, box, headphones) - plain packaging, may have some of the Apple Warranty left (my SE had 10 months, my wife's three months) and has 12 month O2 Warranty.

youngsas

15 Sep 17 #121

Hasn't this now expired?

siechaddock

15 Sep 17 #124

If you pay off the phone within the 14 days do you still get the 1 year warranty? Thanks

Chi

15 Sep 17 #125

Although it is out of stock.

KD8

15 Sep 17 #127

is there anyway to not pay the first months line rental? i.e. not activate the sim? But can you still get the phone unlocked otherwise?
Also, do they come with the headphone adapter cable?

gregsayer to KD8

15 Sep 17 #128

you could put another / mates o2 sim in it?

KD8 to gregsayer

15 Sep 17 #132

Is this only to get it to unlock?

BenettW

15 Sep 17 #129

Will you still get the apple warranty with this??
What abou O2 warranty on the phone if you end the airtime plan??

cutiebbangel

15 Sep 17 #130

Anyone still getting the phone at the above price?? It seems they have put the prices up. Damn

knocik

15 Sep 17 #131

What you recon, will iPhone next year be 9 or maybe 11, or II or something else?

deanbarnes to knocik

15 Sep 17 #133

Next year, I'm expecting a 9 that looks like a further iteration of the 8 design (possibly with a OLED screen). They'll likely keep the X unchanged until 2019 when you'll see its successor (possibly called the XI). Even then they'll keep the X on sale but will drop the price to make it more appealing to people upgrading from the 7/8/9.

01adrian01

15 Sep 17 #134

Heat added, although quickly expired now, word to the wise tho, on 3 separate occasions o2 have taken 24x payments out of my bank in 1 scary lump sum even after canceling and paying off the phone in the first 14 days, naughty o2, I rung and claimed it back tho after 10 days wait,

Winchy

15 Sep 17 #136

Ok, just seen the recent posts above and the screenshot answers it. £9 per month device charge so pay off that £9 per month to own the phone and cancel the tarrif within the 14 day period and you have a cheap mobile only deal?

hearts

15 Sep 17 #137

I have just checked and it is still available. Choose the 5gb £109 up front.

Personally I will wait. My 6 is still in great condition and these prices are only going to come down. Also it would mean moving from 64gb to 32. I'll wait and get the 128.

Winchy to hearts

15 Sep 17 #138

It was available, it's not now! Just gone out of stock again as I was checking out :angry:

I could do with an upgrade from my iPhone 5 which turns itself off when the battery hits approx 36%!

Libertas

15 Sep 17 #139

Phone arrived - Put sim in - Made free call - Phone Activated - Requested O2 unlock code - phone now unlocked...

HELP - There is significant confusion being expressed through multiple O2 refresh posts - about how to deal with cancelling the sim.

MANY are saying that O2 will insist you have to pay for the first 30 days.

Others are saying this is not true - that you can infact cancel the sim contract within 14 days under DSR immediately - Or that there are other ways around this.

Can anybody clear this up for us please once and for all - since this seems to be a problem for many.

Advice on this would help many many members of the hukd community - that are going for the O2 refresh deals.

Please like this post - if it would help you.

Anon to Libertas

15 Sep 17 #143

If you phone up and pay off the device plan you can ask to cancel within the 14 day cooling off period. If they claim you have to give 30 days notice (it seems to be pot luck!), you can either argue it (as they are technically wrong according to their own T&Cs!) or the next quickest way seems to be to ask for the PAC. Buy a SIM from Asda (50p for Asda SIM) or use a free one if you have one, phone up and give them the PAC and assuming the weekend is then not in the way the following working day the number should transfer out and it then closes the account. This seems to then let the automatic process kick in to cancel the contract without penalty (rather than having to give 30 days notice and pay for it). You will end up paying for a few days line rental but this seems to work. You can request for the O2 number to be transferred to O2 PAYG, but I hadn't realised this means them sending out a new SIM and then them processing the PAC process(!), so more days lost waiting for the new SIM to arrive, when it is cheaper to just buy a PAYG card in the supermarket anyway.

Before you do this, you may want to quickly download the O2 Priority app and activate it (as you need an O2 SIM for this one stage only!) - you then get lots of good offers for the future.

Cottontail

15 Sep 17 #140

OOS at the moment. :angry:
Will keep checking. Heat anyway!

Demok

15 Sep 17 #141

Got phone yesterday. Called up asked for unlock. Today called to make sure working on unlock, paid off device in full. Asked to cancel airtime in the 14 days. Cancellations hung up on me twice, third time processed with no questions asked and no mention paying full month. Fingers crossed all goes ok and they said unlock will still come through.

Demok

15 Sep 17 #142

If they do cause issues cancelling in 14 days ask to speak to manager

iLikeDiscount

15 Sep 17 #144

Got mine. Phone looks mint. No original box, sim tool or lightning earbuds. just comes with a usb cable, no charger either... or apple sticker.

BignRed84

15 Sep 17 #145

Having done something like 8 02 refresh deals (so tempted to get this one, but I got the last one anyway)

anyway these deals are great, so long as you don't mind the hassle afterwards
as 02 staff don't know there left hand from there right hand

once you cancel after unloxking the phone and paying off the device plan
what happens is once you cancel (I have never paid a month's extra line rental either) they tell you you will get a final bill in 14 days, usually its for anything from £1.xx to £3.xx
however I usually query this and get it refunded back.

However what is quite common is despite cancelling within the 14 day cooling off period, which you can do under UK law and there own T&C's, they often send out "Early termination fee" bills for several hundred pounds
A quick call to 02 or a live chat should resolve it

DO NOT CANCEL YOUR DIRECT DEBIT, AS THIS MAY EFFECT YOUR CREDIT FILE SHOULD 02 TRY TO TAKE MONEY OUT AND IT GETS BOUNCED BACK.

if they do take money, the quickest way to get it back is to get on to your bank and they can do a charge back with 24 hours, 02 will say wait 21 days

hope this does'nt concern people to much just my experince with 02

Shay.Ferreira to BignRed84

15 Sep 17 #148

So.. you have done this 8x you're saying?! :grin:

BignRed84 to Shay.Ferreira

15 Sep 17 #152

Yes for a number of iPhones*** (Me, Mrs & Daughter)
samsung Galaxy S5/6
Samsung Galaxy Tablet 10"
all thanks to HUKD

*** my last iphone7 (02 refresh deal) was replaced for a totally brand new iPhone7
it just gets better doesn't it

Shay.Ferreira to BignRed84

15 Sep 17 #149

Do you need to give any particular reason for cancellation?

BignRed84 to Shay.Ferreira

15 Sep 17 #153

No as you are within your rights under UK law and their own T&C's
despite what 1 or 2 staff from 02 may say

Shay.Ferreira

15 Sep 17 #146

Do we need to give any particular reason for cancellation of the airtime contract? What if a unlock code is not asked for before this "trick"?

Shay.Ferreira

15 Sep 17 #147

Do we need to give any particular reason for cancellation of the airtime contract? What if a unlock code is not asked for before this "trick"?

BignRed84 to Shay.Ferreira

15 Sep 17 #151

as soon as the phone arrives
put the 02 sim provided into the iphone
then request your unlock code
there's several ways to do this, via your online account, via the 02 app once you set it up or via live chat although they often refer you back to the online link

wait for unlock email confirmation
this will be a email stating the unlocking is done, and telling you to put in a none 02 sim and connect to itunes to complete the unlock, then its done (unlocked)

then phone up to pay off device plan in full, then cancel the airtime***
you are perfectly entitled to do this
however since the last 02 Refresh deal (iphone 7 on HUKD) a number of posters said they had to pay an extra month's service, where as others said they never.

In all my previous 7 deals this has never happened (asked to pay an extra month)

theclaw91

15 Sep 17 #150

Ordered around 2pm, got the legal documents etc through. Got a text around 7pm saying out of stock and delivery to be confirmed

she00on

15 Sep 17 #154

First link says it's in stock, but when I got to checkout it says it is out of stock :angry:

BignRed84 to she00on

16 Sep 17 #155

Thats because so many people got in first shall we say
you have to keep looking/checking back as they odd one comes back into stock
or you can go up a grade although it will cost a bit more

andysmoore

16 Sep 17 #156

Can someone help me with this? Want to order one for the wife. Preferably a gold one. Which option do I choose from the drop down box? And then which tariff do I choose?

BignRed84 to andysmoore

16 Sep 17 #157

sorry looks like you may be to late
you have to keep checking back to see if any more come in stock

andysmoore to BignRed84

16 Sep 17 #158

Ok, then. Which is it? Like new phone on whic tariff?

Or is it “perfect “ phone? If not, how much more more will perfect phone cost?

BignRed84 to andysmoore

16 Sep 17 #159

the cheaper deals are on the lower grades
so for this deal you want
1st = Perfectly Fine
2nd = Almost Perfect
3rd = Perfect

The majority of phones received are always perfect no matter what grade you order, hence you order Perfectly Fine 1st

andysmoore to BignRed84

16 Sep 17 #160

Cheers pal.

jojosebastian

16 Sep 17 #161

Does anyone recently bought by using 02 refresh explained over here..please suggest still its works or not... :thinking:

Demok

16 Sep 17 #162

So unlock requested. Device paid in full. Plan cancelled.... Now how do I find out when unlock has gone through...

Anon

16 Sep 17 #163

They email you when your "Unlatch Request" (their term) has been processed. You may also receive a text too (but obviously not if that number is now disconnected :grin: ).

Anon

16 Sep 17 #164

It depends on whether/when they have stock - the principle still works, yes.

Anon

16 Sep 17 #165

True if we are being pedantic - but what it means is it looks (to all intents and purposes) as it would have done straight out of the box - no scuffs or marks. Hence "as new" (from the widely used and understood expression "as good as new") rather than new :kissing_heart: . Many of their Refresh deals still work cheaper than most other refurb deals you may find on eBay and elsewhere but are with relative confidence they are in excellent condition and with a safe(er) supplier.

Demok

16 Sep 17 #166

Thank you :smile: obvious first timer so just hoping all goes ok as giving phone to daughter

Madman123

16 Sep 17 #167

OOS?

neilc

16 Sep 17 #168

Mine looks fantastic, I wouldn't know it was second hand. But I am struggling to get it unlocked. I get this message I'm sorry, we have not been able to unlatch your device at this time. The reason given is: The mobile number provided has not been used with the handset IMEI provided. The two will need to be associated before we can unlatch.

Anyone know what I am doing wrong please

KD8

16 Sep 17 #169

I'm getting a 'this information is not available at the moment.' When i log into the my device section for unlocking on both the app and the web. Any ideas?

Anon

16 Sep 17 #170

It hasn't worked for months so far as I am aware (never did show my devices in July or August when I was buying my SEs) - it is nothing to worry about. Just phone 202 (O2 customer services) and play with the menu then hang up (you are just making sure your phone appears on their system). Then request the unlock through chat or the online form.

RMA

16 Sep 17 #171

great deal.. ordered thurs and received perfect condition iphone 7 friday..still with apple care till next august. i got the same error message when trying to unlock online. spoke to live chat agent and unlock requested. text message received to unlock device within minutes of chat. device now unlocked and my EE sim works... excellent service all round!

Demok

16 Sep 17 #172

Thank you! After twice being on phone being assured unlatch unlock been requested I went on online chat to find it hadn't been done. I had already cancelled contact but they sorted it and I got cofirmation via email it has been unlocked few mins later

iLikeDiscount

16 Sep 17 #173

Called this morning to unlock, was unlocked an hour later. Called to cancel airtime, settled the cost of the phone. Hour later o2 called to say contract has been cancelled and there will be nothing else to pay as the line was not used. Thanks op.

speedfire66

16 Sep 17 #174

I had a note 4... It was let down by running Android. You know, that’s why they have to do everything else under the sun because they can’t do the basics right. Can’t polish a turd.

RMA

16 Sep 17 #175

called to cancel airtime and stated reason as not value for money. currently an EE customer and paying about £9 month for unlimited calls, texts and 2gb data. o2 retentions said they could match this...not sure what I should do now... been an EE customer for a long time

she00on

16 Sep 17 #176

Ordered earlier today for collection at a store from Tuesday onward. Then got a text this evening to say

O2:Sorry it's taking longer than we hoped to send your order. We're still expecting more stock soon. We'll text you again as soon as we have a delivery date.

Anyone have any idea how long I might be waiting for?

youngsas

16 Sep 17 #177

Is anyone able to still order a 32gd one? They are out of stock?

kwl147

17 Sep 17 #178

They shouldn't really. Its undefined in their terms and conditions. I'm currently having a dispute with them over the last deal similar to this.

I'm just waiting one more week and then I'm off to the financial ombudsman because they've messed me around saying I've paid everything off and can cancel my direct debit and when I try get in touch they cut me off.

They can pay for my complaint to the ombudsman. Even if I have to pay up the outstanding charges, they'll lose more money than they'll get back from me :smile:

KD8

17 Sep 17 #179

My unlock request went in last evening around 6.30pm through live chat and I'm still waiting for it to go through.
How long did you folks have to wait?

RMA

17 Sep 17 #180

unlock code came through within a few minuted of requesting it by online chat

thegorilla

17 Sep 17 #181

Is everyone happy with the condition of the phone they received?

James.Howlett

17 Sep 17 #182

Because in comparison, the Note 4 is far more functional. has a replaceable battery and is far cheaper, why does everyone with an iPhone think that their phones are the best phones on the market ?
Because Apple say so ?

Madman123

17 Sep 17 #183

Same here they seem to be out of stock don't understand why this thread not expired?

KD8

17 Sep 17 #184

Just got off the phone with O2 to get my cancellation done. The lady said she will put the cancellation in today but the line won't be cut off until 30 days time. If I dont use the line the I should only be charged 3 days usage. But if I do use it then they will charge me whatever I use within that 30day period. Is this the case with everyone else thats cancelled?

iLikeDiscount

17 Sep 17 #185

Instead of being charged £26 line rental, this is the e-mail I just got after cancelling;

"Your bill for 17/09/17 is now ready, and this month it comes to £2.60. This'll be taken from your account on, or just after the date on your payment schedule."

Line is also now dead, no service.

Madman123

17 Sep 17 #186

Spoke to 02 an they said these phones are customer returns so no specific time as to when they can be back in stock and they also said they update their website on Thursdays so worth having a look then as well

HK_Phooey

17 Sep 17 #187

Has anyone any information as to whether the "trick" is more complicated if you're already an O2 customer on a 12 month Sim only plan?

ezzer72

17 Sep 17 #188

The Note 4 often gets mentioned as almost irreplaceable, it's really not all that.

I have a U11 by the way, not an iPhone.

Maps

17 Sep 17 #189

Thanks OP

In case anyone needs the T+Cs from O2 on the 14 day cooling of period to help with the call to O2 customer services on 202

o2.co.uk/ter…ent

The relevant sections : (10.4 applies)

10.1 Unless we've said otherwise and if you purchased your Service directly from us (rather than one of our distributors), you can cancel this Service Agreement before the end of the 14 day Change-Your-Mind Period from the day after you receive your SIM Card. This is in addition to any statutory rights you may have. It applies as long as you give us notice within this period either by returning your SIM Card to any O2 shop or by calling customer service. Check our Website, ask in an O2 shop or call customer service for details of our Change-Your-Mind Period.10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.10.3 Your Services may begin immediately if you already have a SIM Card or will begin when you receive a SIM Card. You can use the Service during the Change-Your-Mind Period, but you will have to pay for the cost of any Charges incurred (including a daily rate to cover your Monthly Subscription Charges for the appropriate number of days you have the Service, calls, texts or data, third party services as well as roaming or other usage that may take longer to be billed).10.4 Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging as long as you follow our repair and returns processes. We may charge you the reasonable costs that we incur in collecting it which may be substantial. You must make the Equipment available for collection on our request. If you paid any money for the Equipment, we'll refund that money to you when we get the Equipment back from you in satisfactory condition (which includes being free of any security or software lock), less any Charges. In line with paragraph 10.2, you'll be charged for Non-Returns.

James.Howlett

17 Sep 17 #190

Because nowadays most phones batteries are sealed in, which kind of makes it disposable after the batteries life ends, just like your U11.
And for a phone that's almost 3 years old, it's spec holds it's own against the U11 and even boasts:
1. Larger screen 5.7" vs 5.5"
2. 3.5mm earphone socket
3. Larger capacity (3220 mAh vs 3000 mAh) replaceable battery
and we haven't even got into pricing yet! (which most people strangely seem to omit when comparing phones)

Anon

17 Sep 17 #191

No, phone back and ask them to cancel immediately (this sounds like our will still be charged for 30 days) - if they won't, ask for your PAC and get a sim tomorrow with Asda, give them the PAC and your account should then close Tuesday.

somistedru

17 Sep 17 #192

Just a heads up! - O2 have quietly changed their contract agreement on refresh plans.

When you buy the refresh deal with the above iPhone, unlock it & pay off your device, and try to cancel the refresh airtime plan, they would take it only as a 30 days notice period as you are keeping the phone.

This means you'll end up paying for the month for a refresh plan you may or may not use!

If you return the phone then the standard 14 days cancellation with no fees applies.

Just a heads up for anyone looking at the above deal. This will add about £20-35 on top of the cost as you will be paying for the monthly airtime. See O2 terms and conditions on their website for confirmation.

I got hit by this charge so keep in min guys!

Anon

17 Sep 17 #193

This is not new if you read this thread and other recent Refresh deals - it is different customer service agents interpreting their T&Cs differently and more people have recently faced the 30 day notice message than simply having the contract closed.

If they say it is 30 days notice, ask for your PAC, get a PAYG sim from another network (Asda Mobile is 50p in their stores) then give the PAC to Asda. The following working day (normally maximum 2 days) the number will transfer and the contract will end. I have done this recently and it worked with only a free days line rental charged (if within the 14 day cooling off period).

If you read the T&Cs as you suggest, 10.4 is clear that you can cancel and keep the handset (someone quoted it a few posts back),

ezzer72

17 Sep 17 #194

Brilliant.

It does have a marginally larger screen, in a MUCH bigger body
The headphone socket is becoming a part of history, and I have AirPods anyway
Although the battery is slightly larger, in my U11 it lasts longer (and charges faster)
The Note 8 doesn't have a removable battery, so are Samsung going backwards?
(this also enables the newer more advanced phones to be waterproof)

So, that's all the things you thought were better on your Note 4 - now what about the 1,001 things that you know are better on my U11, so didn't mention?

Nicolas

17 Sep 17 #195

They have done exactly the same to me
What's the process to raise a complaint

RMA

18 Sep 17 #196

also just got off phone to o2 to cancel. they advised that it is 30 days notice and hence i will be charged a months line rental!

dino_jr

18 Sep 17 #197

Bumping Gorilla's question.
To confirm, are people recieving "perfect" phones by chhosing the "Perfectly Fine" option, or one of the better options?

BignRed84

18 Sep 17 #198

You only have to read some of the comments from a few days ago, to see people who ordered this very iphone on this deal
have cancelled without any 30 day payment crap

as i said in an earlier post, some 02 staff really don't know there left hand from their right hand

this (30 day thing) started on the last iphone 7 deal on HUKD, with some people getting stung for it whilst others did not

8 02 refresh deals I have had, never paid any 30 day fee/line rental or what ever its called

Devro

18 Sep 17 #199

They don't have any now for phone or C&C

amadahmed2

18 Sep 17 #200

Apologies, as I'm a bit clueless on this. Would I first call and cancel the airtime and pay off the phone, before requesting the PAC code and transferring the number on to another provider?

Libertas

20 Sep 17 #201

Hoping this will help many that successfully took out this deal (Clickly):

Iphone 7

Libertas

jojosebastian

22 Sep 17 #202

Does it come up with any warranty :thinking: ..

jkcool

26 Sep 17 #203

Has anyone got experience with Perfectly Fine ones ? Are they OK? Are the scuffs visible ?

Anon

26 Sep 17 #204

I have had Perfectly Fine SEs recently and no visible signs or marks.

BignRed84

27 Sep 17 #205

just to advise this is back in stock in several colour options

jkcool

28 Sep 17 #206

I ordered one yesterday. Received it today and called customer service to get the contract cancelled. It's a nightmare. First person said I can't cancel within 14 days. After being on phone for 40 minutes, another guy told me that I can cancel it immediately with no charges. They said I have to pay the device amount first and then they will process the cancellation. So I paid the rest of the amount over the phone and he then transferred the call to cancellation department. The lady there said they need 30 days notice period so contract will be cancelled effective Oct 27 and I need to pay one month. I said Section 2 says that I can cancel it within the 14 day period. Then they are saying Section 8 says 30 days notice required. After talking to the person of 15 mins, she is still not convinced. I requested to talk her manager , after 10 minutes , her manager repeated the same and also said that since I paid the device in full I am not eligible for the 14 day change of mind. I told her that her customer service confirmed that I can cancel straight away. Manager apologised for that. I said an apology is not sufficient and need to get that first month cost waived. She said she need to go through all the recordings and then she will give me a call. All this happened this evening so waiting for a call back.

Do I need to activate the iPhone by adding it to iTunes for it to be eligible for unlocking from O2 ? I just put the SIM and I can see O2 in the status bar. I can receive calls. Will that be enough to register the phone to the network ? Also, how long does it take to get it unlocked ?

Anon

29 Sep 17 #207

You need to insert the SIM and I suggest calling 202 (free call to O2) and just play with a couple of the menus so it latches on the network - no need to talk to anyone (in fact if you phoned CS on it you are fine already). Request for it to be unlocked (I used online chat). No need to link to iTunes but will need to be linked to your Apple ID as it uses this on the Apple system - once unlocked and you insert a new SIM off a different network (assuming WiFi connection) it should unlock and then be permanently unlocked.

if they don’t play ball on the 30 day notice period (as they do seem to be changing this depending on who you talk to!), don’t waste time arguing further just request a PAC - get a cheap SIM and give the new network the code. Next working day/day after it will transfer and close the account. Those who have done this (including me) have not been charged for the 30 days, just a couple of days while the contract was live. Final bill arrives 14 days later (but check the online account - you don’t always get notified).

jkcool

29 Sep 17 #208

Updates ...........

Just now, I received a call from O2, they informed me that my contract is cancelled effective today and I don't have to pay anything. They cannot say how much will be my bill. Hopefully it will be a small amount ( £2-3) .

Also this morning I have received the email confirming the unlock status of my iPhone. I did put my EE sim in it and was able to receive a call and saw 4G data icon.

Unlocking ...
Unlock request was fullfilled in 16 hours. I requested through My O2 website. I managed to unlock it without linking the phone with an Apple ID. Use Wifi network to navigate till the screen where it asks whether to set it as a new iPhone or port it from a previous iPhone. At that point you can call the O2 number from a different number, also it should display O2 on the top portion of the screen. Left it like that overnight.

Thanks for the help especially Anon

rickyanand

30 Sep 17 #209

Hi,

Some advice please.

I have received a PAC code which needs to be enabled to cancel the o2 air time. However I don't wish to use the number so what is the best way around this.

Do I use two PAC codes? i.e. change number using one PAC code and then use another PAC code to change back again?

I might have a old o2 PAYG sim lying around and potentially I could use the PAC code on that?

Anon

30 Sep 17 #210

Just transfer it to a PAYG SIM that you won't need and then forget about it. Remember to activate the O2 Priority app before you use use the PAC as the app will then work. Yes I believe you can transfer O2 PAYM to PAYG.

mrbone77

4 Oct 17 #211

Which one is available. Just a question. Might sound stupid. Is it the same if we buy different plan? I mean if we buy 500 MB plan, it is cheaper but why 5GB? Is there any condition? I want to buy iphone. Please someone let me know which is still available.

BignRed84

4 Oct 17 #212

looks like its OOS again
as its so late iinto the deal, you will be lucky to get one now
you will have to keep checking back for all colours @ 32GB for either Perfectly Fine or Almost Perfect

also as its so late into the deal, the overal price may have gone up
although when I posted earlier about being back instock I'm sure it was the same price

mrbone77

4 Oct 17 #213

I can pay a bit more. How do I know which one or plan is eligible?

BignRed84

4 Oct 17 #214

You have to check each grade of iphone againist 32GB on a daily basis

kwl147

10 Oct 17 #215

Normally you have to submit a complaint to 02. I've done so via email and then give them up to 6 weeks to resolve the situation. Which I've also done. Then you can report them to the financial ombudsman. I've been lied to several times by 02 and I've done everything in my power to resolve this situation but the bottomline is that I refuse to pay for a service I've not used at any point.

Nicolas

10 Oct 17 #216

So what happened when u complained

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