Well, Openreach finished the works to renew a section of cable in the pavement along from our house, in order to correct a fault they found on my line, and I now have phone line again, as well as Fibre Broadband. Cant complain over the £60 engineers visit charge, as I've had my moneys worth! Hehe.

During the phoneline downtime, the BB has been pretty solid since connection, and I have no complaints with the service (so far).

Just got another few weeks (28th) to wait for my redemption code for the free gift, and hope they have some of the Sonos speakers left.

Its a little odd that that charge you up front for the broadband you haven't yet used?
I wondered why my bill was £34.17.

Yup got my code (after 8 days and a phone call) and went for the Bluetooth earphones. Took a screen grab of the confirmation as it didn't send an email. Fingers crossed it arrives in the next month!

Same here, up to 30 days for delivery now, just to wait.

I got my code yesterday exactly 7 days after applying for it. Was able to choose any of the freebies (went for the Sonos) so I'm thinking they still have stock

Would be good if it was the new PLAY:1 they have just released!

Call them 03301243813

Now 8 days since I entered my code into the website. Still heard nothing! Said it would take a max of 7 days so I guess mine has been lost somehow. Total shitshow and wish I hadn't fallen for it!

Got my code today
Still another 30 days till it arrives

7 days now since I entered my code into the site. Said it could take up to 7 days to generate claim code, but still heard nothing. What a shambles!

Right guys, i decided to phone the company running the promotion direct and told them voda had said most people wont be getting gifts, he said he couldnt comment on what they had said buy said they will do their upmost to make sure everyone gets what they ask for............ time will tell i suppose but i cant claim my gift until Oct 26th he said (ordered on 11th sep)

My claim date was the 26th of September. Put my claim in that day and still heard nothing back. Apparently it can take up to a week to generate the code that allows you to claim your gift (!) As always with this sort of offer the hoop jumping will induce most people not to bother (remember mobile phone contract redemptions!?).

To hear they are already running out of gifts (if true) shows this was a simple attempt to grab as many customers as possible in a dishonest and underhand manner. Noted. Last time I take a Vodafone product!

Just received my email from Vodafone about claiming my free gift, and my claim date is 28/10/2017.

If they are planning to give credit in lieu of the free gift, then I hope they notify us soon. I can see them waiting till you claim, then telling you they have none left, and then you're beyond the 30 day cooling off period and faced with a fight to get an equal value credit or leave.

Surely if they do go down this road people will heave reasonable grounds to break their contract even if they are outside of their cooling off period. How on earth can they be running out of gifts already the website only opened a week ago, and that is just the first stage it takes another week to get a code for a gift. All smells very fishy to me.

Hmmm, that will be a bit disappointing, as it was certainly one of the hooks (a free Sonos) that made me choose Vodafone.

However, if they credit my account with the same value (£199) then that would cover 6 months payments I suppose. :thinking:

I'm still within my 30 day cooling period though, so if it looks like the credit offered is significantly less than the amount they put on the Sonos, then I may have to think whether to cancel myself.

Glad I cancelled and stayed with Plusnet then. I was very late to take up this deal (10th Sept). Would be interested to know how much the credit will be though considering the pre-paid card was £75 and the Sonos were valued at £199..

long story short just been told by vodafone they are running out of gifts so most customers will get a letter soon saying they wont get a gift but rather credit on their account

On the mobile app, I can see 'something' about the fibre contract. But it doesn't give me much detail, just monthly cost. As expected, customer service are terrible, one person reset my account, claiming that I had to login elsewhere to view the fibre contract and I should have received a temp password through email!
Anyway, am looking to move from Vodafone... check this thread forum.vodafone.co.uk/t5/…045 about MITMing ... I guess any provider could do the same but also having to use a workaround to access Imgur gives a bad impression. There could be more sites that i'll have trouble accessing...

Mine similar and it also went live on 22nd. I already had mobile with them, and in My Account it only has my mobile number and landline number listed, n mention of the broadband/fibre. There are no details available under the landline number yet either.

Maybe they wait until your 30 day cooling off period is up?

I also haven't received any email about the free gift claim yet, however I have an ongoing issue with my line that Openreach are still working to resolve, so don't now if that has held anything up with mine.

That said, the fibre broadband is working ok, I just still have no phone line at present.

How quickly did the fibre contract appear on your account details? Am an existing Vodafone customer, went live on 22nd Sept but fibre hasn't appear on my account yet.

Mine said that, so I logged into my account and then realised they have changed my phone number... :angry:

I received the following which tbh i expected mightve happened
"Oops! Something's not right:We recognise your details but you’re not able to claim just yet. You need to wait until your home broadband is active and you’ve passed your 30 day cooling off period, this is typically up to 44 days.
"

Well, had my install on friday and the openreach engineers have found a fault on the line (part of the cable along to the cabinet), which needs the pavement digging up to replace a cable. When it went active, I had a phone line but no internet. However since Openreach have been, I now have internet but no phone. I am told it could take up to 3 weeks to sort out (once they get permission to dig up the path), so if I am without a phone until then, I will be onto Vodafone for a credit back for any of the service I cant use.

Anyway, as for the internet service, I have run a few tests, and I am getting roughly 30-40mbps over wifi, but connecting direct with ethernet cable, the speeds were between 65 and 76mbps over varying tests... so looks like I am getting a full / decent speed. I just need to look at the wifi channel for the signal speeds.

I checked out the free gift claim page, but it didn't recognise my details - probably expected as I need to wait my 30 day cooling period before I can claim... which will be 22nd October.

But the fibre service seems ok so far... just a shame about the issues openreach found with the line - but I guess that wouldhave been found if I went with any fibre service through the phone line?

Not a good start to Vodafone broadband, been down since 17:30 tonight :rage:

Website is now open.

You dont need a code for the initial registration. Just your web order number and the landline number that goes with your order.

tlcmarketingrewards.co.uk/bro…ft/

Unfortunately its saying im not on the list (customer services added me as i was set to join a few days before the formal start date). There is a help link but its also out of order.

Interested to hear if anyone else manages to register.

To those worried about Sonos availability, the terms state that the choice of colour and size is subject to availability, not individual items. They do state that they may substitute a gift to one of equal or greater value in the event of unavailability beyond their control.

I opted to change over one of our broadband lines to Vodafone, using this offer as we had it with BT, and the price was due to increase, so we've moved from 52 Mbit/s to the 76 Mbit/s service, and reduced the cost by £7 per month, and will hopefully receive the Sonos speaker (one Christmas present sorted :p) soon.

Rather than use the supplied router, I have opted to use the same Asus router we have been using with BT on this line for the last 11-12 months. Luckily getting the relevant information was painless, just popped on to a online chat, and asked for my PPPoE username and password, to use with my BT Openreach approved equipment. On the day my line went active, I just put the new details in the router, enabled 802.1Q and set the correct VLAN tag to 101.

I'm pleased to report that I am getting the full 76 Mbit/s down, and the full 18 M/bits up and have had no drop outs, I've done some large AWS backups to test this, and a few downloads ~400GB and it's rock solid.

So, now all I need is the Quidco to surface, and the ability to claim the free Sonos speaker, and Vodafone will score top marks for the short term review, lets see how they do long term. BT's service was faultless, other than one billing error when we cancelled the TV portion as it was not being used. I wish I could say the same about the Virgin Media service we have, constant issues, and woefully slow sometimes, continually giving credits against the bill for disrupted service, and being throttled even on the HomeWorks package. I miss the days of Telewest 512k, when it was uncontended , and throttling wasn't even thought about. :disappointed:

My service was going live from midnight last night, and an engineer is due today to 'install a new line'. However, I have just plugged in the house phones, and tried it and got a dialing tone. So I rang the number from my mobile and the phone rang... so it appears I have a line and its all active and working!

My router is due for delivery today (missed 2 previous attempts) but I'm assuming that is just plug in and go to get connected online too?

So, once the engineer has been if he confirms that everything is already in place, then I'll be chasing Vodafone for my £60 engineers fee refunded or credited to my account.

Just a shame their online order process didn't give the option not to pay it, with moving BB from Virgin, when I already had a BT phone socket from a previous service.

The gift website doesn't go live until this Sunday, I'm in much the same boat as you hoping to get the Sonos speaker but need to wait until 11th October before I can claim my gift.

Got a good offer from BT 's retention team of £28.50 for a 12 month contract of 55 Mbps and including BT Sport which I think is pretty good :-)

Do the people whose broadband has been activated and have received the gift email have any more information on the availability of the gift? One of the main reasons I signed up with vodafone except for the good offer was to get the Sonos speaker but not sure whether I may then be told that there were only available in low numbers and hence would need to settle with one of the other gifts instead?
I asked their customer support but they said that there is no such department who deals with the gift availability and as such there is no guarantee I'd be able to get the gift I wish for...

Any feedback would be welcome :-)

Broadband went live on the 11th Sept

My service started today, and I received the gift email today.

when did your broadband go live?

Received gift claim email today but have to wait until 11th October before I can claim.

​I've not had any email yet! My new contract with them is due to start in November so hope to receive something before then....

Looking at samknows, it says Vodafone LLU is not available, only BT. But on the vodafone website and going through their chat they say yes, Bit confused!!

I took the Virgin offer and had the email confirmation straight away. Just trying to get through to Vodafone to cancel, the wait times on their phone lines are horrific though

If you're still within the first 30 days of placing your order with Vodafone I'm sure you can cancel it. I rang them to cancel after receiving a similar phone call from Virgin, though they haven't yet sent a confirmation email.

I asked Virgin if they'd match my effective cost with Vodafone (£20) and they did, and after reading comments on hukd I managed to get 100Mbps too (after initially being offered 50Mbps).

And this morning Virgin called me and offered £21/month for their 100MB service, still keeping the phone line, for 12 months, including the November price hike

My broadband went live on the 13th of September but I still haven't received an email from them to claim my free offer after 30 days :rage:

Cancelled with Virgin following their price hike, my service with them finishing on 30th Sept. Signed up for the Vodafone 76MBps service on the 31-Aug, received my router about a week later, assumed I would receive my installation date shortly after. Still heard nothing after another week so I gave them a call, they said the order had been cancelled, they had sent Virgin a letter but heard nothing back so just went ahead and cancelled my order, no notification whatsoever.

Of course at that stage I knew there was no way I would be getting my Sonos gift, they would long be out of stock by the time I got activated and waited my 30 days. However because they had just started their next offer of 20% off I accepted that for £24/month, so I wasn't too fuming.

Then I get an email saying activation will be 6th Oct, a week after I get cut off from Virgin. I call up again (same problem as last time, long ass wait on the line or request a callback, I did the latter), I explained that I would be without internet for a week and they have already messed me about, the representative said they couldn't move the installation date any earlier. I complained some more, didn't help, they said it was down to availability of BT engineers and this was the first date I could be activated.

Pretty crap start so far.

Stop talking to them on chat and pick up the phone. This is what I had to do! get them to honor there promises and record it in your call notes
I had purchased mine two days before the offer started and so I was going to cancel and reorder but there assured me that I was put on a list and would receive the gift redemption email. After a few date setbacks I went live on the 1st instead of the 30th (originally 23rd) and the email came through But there was a discrepancy on the home number which could have invalidated my gift claim. So I emailed the people running the gift on behalf of vodaphone and a couple days later they updated my number with a new email. I've just checked this email address and it's specially tied to my gift number so I can't forward this to you.
The main take away here is do not come off the phone till you have the broadband team and customer services agreeing to your terms

Some observations:
I went for this deal on 16 August with a start date of Monday 4 September. Blurb stated that a router would be sent a few days before the start date, but it was not. When I rang them they confirmed no router had been sent, but gave no explanation. To be fair he promised to get one sent on the next working day, and did, but I never got any texts or emails and missed the delivery as a result. I had to instigate contact with the couriers myself to get a one-hour time slot the following day. So I was without internet for two days, not too big a deal, but annoying.
I did not receive the promised email with instructions "and unique code" to claim the free gift, so no idea if I will be able to claim it once the claim website goes live. And of course once this deal ended they dropped the price from £25 to £20 for the standard speed, so if I don't get the gift I will have lost out.
The actual router and internet connection has been fine, and the speed just the same as my previous ISP; EE.

But such a bad experience with the Vodafone online chat support - I have not experienced anything like it since I ditched NTL / Virgin many years ago - it is an almost surreal experience with the 'support' staff answering totally different questions to what you have asked, and randomly stating absurd comments. When I tried the chat support to make sure my router had been dispatched, the operative first informed me don't worry, I would get the router before the go-live date of the 4th September - but this was on the 4th! She then informed me my order had been rejected, and I should cancel the direct debit to Vodafone immediately! In another chat I asked about the email regarding claiming the free gift, and all he did was copy and paste the T's and C's from the Vodafone website - which included the part about receiving an email with instructions within 7 days. He totally denied that you get an email with instructions (he did not actually read what he had sent me) and just kept saying I had to wait 30 days before claiming - it was a farcical conversation and he never did grasp what I was asking. He did state that all customers could switch to the new pricing plan, but given the experience I will not take it as gospel :angry:

I had a similar problem, I had slower speeds and frequent disconnections. It was down to the Vodafone router being sensitive to electrical interference in the line.
I replaced it with my own modem/router and got full speed.

I've just had a call from Virgin loyalty and been offered 50Mbbps for 12 months for £20/month!
Damn - they've matched the effective cost I'd be paying Vodafone. (Based on selling sonos player for £150 and £30 tcb, minus connection fee and line rental lost ).

Now I'm going to have to ring Vodafone and cancel this deal. After all that fussing!!

Has anyone had any issues with cancelling their broadband order? Will they just refund the £60 connection fee?

I have clicked on the links but they state

"You will receive an email from Vodafone containing a unique code and instructions on how to claim."

I have not recived an email with a unique code from Vodafone so my question is still has anyone else?

People have posted the link to claim a few times in this thread - one just a few replies up. Just have to fill that in once 30 days have passed - it's to stop people getting the gift then cancelling the broadband under the 30 day return period.

I understand, but others have said that they received a letter/email with a code/instructions. I was hoping someone might know about that

You have to claim for the gift 30 days after the broadband has gone live.

I was connected yesterday but no sign of a welcome letter or email with any details on how to claim. Was wondering if other people received anything before or after connection and when?

Is there an echo in here...lol

You claim for it 30 days after the broadband has gone live.

You can't claim until 30 days after activation. Registrations for the gift don't open until 24th September in any case see THIS AND THIS

I signed up. The broadband has been installed. Now how do I claim my free Sonos? anyone received theirs?

You're welcome. Fingers crossed that you get your old number back!

Thanks for the reply Thar

I guess I must've missed it then. I just assumed that the letter would've made it clear that I would be getting a new number then I could've contacted them before the switch date.

I have just been on the phone to Vodafone, and they said that cancelling now wouldn't guarantee getting the old number back, so the best option is to attempt to get it back first, which they offered to start the process immediately, then I got cut off :angry:

Regarding the gift versus termination I got an email saying 'Broadband sorted, now for your gift' explaining what I need to do and when. At the bottom of the email was this small print.

Please note, this offer cannot be used in conjunction with any other promotion, offer, discount or voucher unless stated otherwise. This includes (but is not limited to) price promotions, Switch My Broadband ("Early Cancellation Credit Offer") or employee Home Broadband and Phone discount.

The support guy didn't think that would be the case though and was going to clarify for me (before I got cut off).

Thanks for the clarification about the cashback tracking at £0, hopefully that will be ok then.

Just seen Click here on New deals. No freebie, £9.95 delivery for the router but £20 for 38,Mb/£24 a month for the 76Mb, which I'll be paying £30 for. I'd probably have gone for this instead.

There was a part on the online application asking for your existing landline number of you wanted to keep it.

TCB tracking at £0 is normal.

Where does it say about not getting the free gift? I only ordered yesterday, so I'll be one of the last to apply, but as long as I get something I'm not too bothered.

Meant to add that the speed whilst fine, is slower than I had with Plusnet (52mbps as opposed to 55mbps) but according to the letter from Vodafone my minimum guaranteed speed is 67mbps.

Could there be something wrong with the copper line (I'm about 120m as the crow flies from the cabinet).

I'm having a dilemma. I switched to Vodafone on the 1st Sep. Service has been ok, but they gave me a new phone number (don't remember seeing anything to specify whether you wanted to keep your existing number on the application).

Can't get the number back until after the cooling off period, and I'm not sure whether it's guaranteed even then, whereas I assume if I cancel it'll revert me back to Plusnet with the old number (but that may be wishful thinking).

Topcashback has tracked but at £0, so worried there may be an issue here. Now just seen the comments about not being able to get the free gift and the termination fee credit.

Not sure whether to hope for the best or cancel before the cooling off period expires?

Decent results then. Be interesting to see the same testmy tests at peak times. I was with SSE and the throttling from them was horrendous. SSE/Daisy appeared to be prioritising speedtest.net as the results from that was always full speed - however testmy (and other similar spots) gave similar peak results that matched the user experience i.e utter rubbish

Mine went live today, it seems on par or slightly quicker than SSE who I just left.

Testmy.net result

That's not how it worked for me! I got emails from Vodafone saying the router had been dispatched and another to say that it was due to be delivered on the day that DPD planned to do this - and how to get the 1 hour timeslot from DPD.
.

Our modem / router arrived an hour ago ready for our go live on Thursday. They dispatch the router a few days before your activation date but the only notice you'll get is a SMS update from DPD advising the delivery ETA on the same day...

none, I have 3 lines with voda and they're unable (so they say) to offer anything due to freebie.

You can start your Vodafone contract as late as 1 November when I got this deal last week. I was in a similar boat, Plusnet, paid line rental. Though my line rental technically expires end of November, 1 month isn't too bad. Didn't have to pay any exit fees either.

funny enough, I do live in the area but virgin is still unable to complete installation (10 days after supossed instalation date, no updates other than "we're sorry, problems with cabling").

As much as people complain about vodafone, I've had some issues with overcharges etc but every time it was sorted with some kind of a compensation. I've signed up to new broadband instalation 5 days ago and because they've had to change my instalation date to 19th from 11th they gave me extra 50gb x2 mobile data for 14 days....virgin? £2 less every month and I still have to pay for installation fees and still can't give me any answer of what's hapenning.

Ordered. Thanks OP.

spoke to vodafone,apparantly no space on my cabinet and order cancelled without bothering telling me
thanks vodafone but will stick to my BT 76mb broadband

I have not seen it below a throughput of ~32 Mbps at any time (more typically 34-36mbps. This is using [email protected] - so a hardwired PC may be a bit higher.

When I spoke to someone before I was told it won't be an issue and I could change at any time and just pay an extra £5 for the faster speed. Although it would be better for you to verify this via chat just so you have some proof!

Oh dear - I just signed up 20 minutes ago after a lot of erring!! Hope I don't have any issues. I'm just waiting for Vodafone customer services too as I want to keep my same landline number.

For people still thinking about this deal
Service supposed to go live tomorrow and router still not dispatched from Vodafone
On hold atm since the last 40min to try and get through to customer service
Absolute rubbish

Some advice please - Seriously thinking about changing from Sky to this deal.
If I was to take out the £25 a month option but didn't feel it was fast enough, could I upgrade to the £30 deal? Thankyou.

Thanks for that - much appreciated. Looks like it's worthwhile then

Can anyone who now has this please let me know how the actual throughput speed is performing for them in peak hours by using speedtests from testmy.net or similar - not speedtest.net/Ookla? My contract with BT is up and having got no decent offers from their retentions people it's time to change - obviously I don't want to end up worse off. th

I was on the matched SSE deal with Plusnet. My deal ended in July and the price has gone up to £19.99 plus the line rental saver, so I'm now paying £35.48. I've been on holiday so only just seen this deal. The cashback is now £30 but better than nothing. My line rental saver doesn't run out until 25th October but the £30 cashback and monthly saving I'd get with this would be worth losing that. I was going to give Plusnet retentions a call this morning but it seems pointless from what you've said. How they've changed in the last two years! Did you go with this deal in the end? If be looking at the 76Mb package.

Fantastic deal this, cant find a single thing to put folks off.
SONOS Play 1 is an awesome product, and so £150 - £450 = £300/18
£16.67 a month and no landline fee
Whats not to like?I'd snap it up in a heart beat but rural and dialup speed.

Thanks for that - much appreciated. Looks like it's worthwhile then

The landline rental is a con and Ofcom know this.
In the States a high % dont have landline
"The number of landline subscribers continuously decreases due to upgrades in digital technology and the conveniences that come with switching to wireless (cellular) or Internet-based alternatives."
en.m.wikipedia.org/wik…ine

% without landline in UK on the increase (I've not had one for 4 years saved £1000, Skype now support 999 in UK)

People forget that line rental pays for the maintenance on phone lines. Also your broadband comes through these lines.

Jay which model of Asus router have you used?

I had Sky installed last year (used to be with Virgin Media). I have the telephone, tv and internet and an Openreach BT box was installed on the wall - one side for the telephone and the other for the Sky router. For this Vodafone deal above, would they still use the Openreach BT box that I am currently using, or would they need to install another box on the wall? Thank you.

Leaving Vodafone broadband early,(still in contract) due to constant disconnections, was fine for 9 months but support is woeful.

To 'Kurfew' - I'm with Sky and have tv, internet and telephone. You say you changed from Sky to this recently. Do you still get your tv package from Sky then? My one year contract is up very soon, and I don't know if I have to give a month's notice if I want to change to this Broadband deal instead? Thank you.

Pfft, 38Mb broadband peasants

Switched from Sky to this on the 38mb package over a week ago and it's been great so far, constant 38mb download and 12mb upload. Really happy with this!

Fibre broadband is capped and you can incur in extra charges if you go over their hidden trashold

Had the service activated for a week now and I've no complaints - getting a solid 68mb and no disconnects. Switchover was completely painless with good email & text communication throughout. Have had 2 emails with clear instructions on how to claim the free gift and on what date. I really can't see any reason not to give it a thumbs up :smile:

I've got the 76mbps package and I have to say, it's awesome. We moved away from Virgin, purely based on price and haven't noticed a single bit of difference between Virgin 100mbps speed and our one. Vodafone seem to be the only guys guaranteeing you a MINIMUM speed, so if you're on Sky or Virgin and paying for 50-100mb speeds and only getting 2mbps, you're stuck.

We haven't had any drops in connection either since we signed up in May of this year, so overall I can't really rate it highly enough.

I upgraded from Virgin 100mb to 200mb extra fiver a month. Sightly quicker but not worth it. My virgin package is expensive because Virgin do the super fast fibre. I've got 2 week cooling off period so might just drop down to 70mb and move to Vodafone, or sky etc. Will save me about £240 a year.

Wouldn't touch vodafone broadband with a barge pole if their broadband is anywhere near as crap as their mobile phone service. Plus why pay 25 quid for 38mb when you can get virgin 100mb for 30 quid?

Anyone thinking in talking rubbish Google vodafone trustpilot for reviews on their mobile phones. 0.5/10 based on 4500 reviews. There's a good reason they consistently get voted worst phone provider year after year.

Ours is active now.

No caller id?! Don't remember seeing that as an option during sign up.

Vodafone not offer it? Annoying, would have stayed with BT otherwise.

Signed up, shame I missed the higher Quidco rate, but still a good deal!

Just activated today..

Not a good start was getting solid 80mbit with sky.
The bellend switching the cables over at the cabinet has taken 9db off my SNR and now at 69mbit with loads of errors.

On hold with Vodafone for an HOUR

Told account not active yet their end and they can't do anything anyway as it's within speed tolerance.

We'll damn well see about that,

Hot. Ordered 76mb. £30 through TCB

i keep changing my mind between this and deal ee offered me with preparment cards to sweeten it if i move to them..i've just been spent hours going through this with bt and ended up been encouraged to end my contract on 20th which i have done and become a new customer the next day if i didn't mind using my neighbours bt hotspots while they reconnect me because you get access to hotspots again the min you join and we don't loose it thanks to the mobiles contracts..anyway..at worst warned i could loose my number and have 5 weeks to reconnect but as they know thats what im planning i doubt it ... if all the cashback and gift cards come through i guess it will be better to be a new customer than move to ee or vodafone.. both which will see me have to move to sim cards too.. wonder could i book new contract to start day after in husbands name instead.. might stop us been cut off and not risk the next lot of deals are worse than this lot.. fear the prices are going to start creeping up again

I'm thinking of going for this as my BT Inf 1 contract is up in a few weeks. However having been through the throttling nightmare with SSE how are peoples experiences of actual throughput?
(SSE was ok during the day but come 4pm each day it was like a tap getting turned off)

I'm in two minds about what to do. I paid Virgin my line rental upfront last year but they've sent me a letter allowing me to leave. My broadband has been completely fine with Virgin.

If I leave them now I lose 3 months of line rental which is about £45.

They also said they will save an offer for me when my current contract finishes whereby I pay £146 for the line rental saver, £9 for first three months and then £14 for the last nine months. Which is effectively £25/month for 70Mbbps. I don't know whether to trust them on that offer being available in 3 months!!

If I switch to Vodafone it's £25/month for less speed and I have to pay £60 for the open reach engineers. It all comes down to the free gift!!! Is the switch hassle worth it for a Sonos player?

Decisions decisions. ...

hot! ordered 38mb. Tried to get TT to match it and apply credit equivalent to the gift value but they wouldn't do it so just gone ahead.

Can anyone confirm, if I'm out of contract with talktalk, do I need to notify them of the termination or does Vodafone do that on my behalf as they take over number/line management?

after humming and hawing about plusnet turns out they cant even offer me fibre at advertised prices as i don't live in a cheap area what ever that is meant to mean .. but vodafone can offer me this deal (no option to make it cheaper by paying line rental saver to bt.. guessing they already pay it for us) so it off to vodafone if bt dont match them .. question is if i start process of moving tonight will it get me a better deal with bt tomorrow... ive broadband and 2 sims with them id be moving too.. also should i be concerned about the upto speed or will it be the max i pay for given line is capable of more?

Tried to get this and got rejected by Vodafone as failed their credit check...which doesn't make sense as my credit is good (I even checked Experian and Equifax after this I was so shocked by the rejection). Pretty annoyed by this.

I'm currently on BT Infinity 1 - but contract is up later this month.

Anyone get any decent retention deals when staying on BT? BT seem pretty lousy and there are better deals to be had (seems like new customers for most providers shouldn't pay more than £25/month for both 38mbps fibre and line rental and often with some kind of cashback thrown in to make it even cheaper).

Hello all,
Few questions before i get this.
Did the post code checker, says i can get fibre 76 and the estimated download speed will be 50-69Mbps. The estimated upload speed will be 15-20Mbps.

Underneath it says estimated download speeds on standard broadband 17 2-4Mbps. The estimated upload speed will be 0.70-1Mbps.
If i get the 36 Fibre, i should get the max 36 as the fibre is capable of 50Mbps? The standard broadband would be using the ADSL and phone line?
Said on website an engineer would have to install new line... and a new phone number will be provided... Is that correct? Virgin Media had to dig up the garden and put a line in to the house, but we could keep the same phone number. Would really prefer not to lose the phone number. Would it be possible to say only broadband and forget phone if it means keeping the current number?

People using their own routers, are you using them on their own, or letting the Vodafone router get the internet connection, then LAN wiring your router to the Vodafone one? This is how my current Virgin Media one works, so the Virgin Media cable goes to Virgin Media router. That is set to modem mode, then a Billion Router provides the WiFi etc. This way dont have to reset up WiFi and all devices. But when we had Sky, we entered the username and password into Billion and that on its own, provided everything. As Vodafone is fibre, presume have to do the 1st one as the Billion is only an ADSL router.

I just ordered this deal. I currently have Virgin and having to pay £60 to install a new line. Still seems to be worth it with the free gift.

Is anybody using the provided router in modem mode? How is your experience? Currently my Virgin hub restarts already 10 times a day in modem mode.

I pay less for my Virgin 150mbps. No line rental too as I don't have a landline. How needs a landline these days?

Has anyone else's cash back tracked yet either through quidco or tcb. Not heard anything since purchase on Monday. Does it normally take this long? Thanks.

Only problem this is Vodafone.... they're mega silly! They even block VPN website like Windscribe.... no go for Kodi fans...

Used my landline about 5 times in a year ,all to sky about their broken broadband.
Let's hope company's start offering standalone broadband without a line rental .18 quid month for 5 calls !!!

If it was a 12 month contract I'd jump, 18 months is just too long (I thought they'd been banned?, obviously not).

I'm with BT currently if I move to this Vodaphone deal will I still need to pay an additional phone line rental with BT or is this deal that u don't need a phone line?

Virgin or GTFO. Yes you cant get Virgin everywhere but this deal doesnt look good at all. COLD AS ICE :disappointed:

My Vodafone "Unlimited Fibre 38" service was activated this morning. As I already had FTTC from Plusnet I just needed to plug the Vodafone router in when the previous router lost connection. They said this might happen any time after 8am - and it actually went live by 8.15!

All good so far. I had to phone them to get Caller Display added back on the Phone Service - and even this went well!

if my contact in the bt resolutions team cant offer me something better than this im gone too.. ive had a hellish 18 months waiting on fiber going live in my exchange and more hubs than i can count.. although the hub5 to date hasn't blown.. they really will have to pull something out of the hat to make me stay .. that or ill close the account and get my husband to be the new customer hehe

I'm looking to move from BT as the retention team can barely offer anything for existing customers.

Been looking through the comments and the feedback is very mixed, how does the Internet hold up for heavy gamers?

Quidco didn't track...
Called Vodafone and they've applied a £40 bill credit to my account.
Have made claim with Quidco so it's a win or b

Engineer fee? I tried to sign up and it said not available ( even though I had already checked it was in our exchange )

Went online and was told to check again.....and it is available? We already have ee broadband and Virgin.
Does anyone know if they "might" try to charge an engineer visit as we will be keeping Virgin and just using the ee line?

same price as Plusnet

With quidco do you still get the free gift with this guys?

bought!

If anyone has no need for the Sonos, I'll buy it

Virgin want £35 per month now, I guess its time to move on. Although no installation charge I need to pay £60 for the engineer to call, whats that all about?

FYI,

Installation: A new line provision charge of £60 may also apply if you don’t currently have a BT Openreach line.

Avoid. Placed my order on 21st August. Today I wanted to make sure everything was going to be live on my activation date for 21st September, and they advised that my order has been cancelled due to incoomplete information. I did not receive an email or call to advise of this, so if I hadn't opened a chat with them I wouldn't have known. Really poor communication and customer service. This is the second tiem this has happened to us, the last time was about 1 or 2 years ago.

Heat added! I've heard good things about Vodafone Broadband service so I ordered for the mother in Law. Has anyone received the 'email from Vodafone containing a unique code and instructions on how to claim'? The T&Cs doesn't say when to expect this email

Can confirm website ordering now working.

What gifts the best values iyem, what you guys going for?

Thanks will give it a go when I get home from work.

Same here :disappointed:

Got to ring them on Monday if webpage is still messed up. Will try get them to accept the quidco discount.

Still no joy getting an order placed online - just falls over at the credit card payment authorisation (for the engineer visit).

Also cant connect to live chat either.

Looks like either a phone call order, or pop into a Vodafone shop tomorrow.

Waited on the web chat for about 20 mins just to be told its down to a tech problem lol

Having trouble signing up for this on there website. Get all the way to the card payment bit and it just stops. Details go blank. Anyone had this problem. Tried on mobile and PC website. Want quidco cash back so don't want to call them.

Gonna ring virgin later to put my cancellation in. Just checked, and the 50mb fibre I have now will rise to £34/month at end of November when my deal ends, and thats fibre BB alone with no phone line/service.

Had a quick look on Vodafone site through the order process, and I can get an install date of September 22nd, which will be near enough the end of my 30 day notice to VM.

Also looked at Sky (as a TV subscriber), and their fibre is £20/month with a 25gb limit... £30/mth for unlimited, both of those with up to 34mb speed.... and £35/mth for fibre max, with up to 76mb speed, and all with18mth contracts.

So the Vodafone deal is looking the best option (for me) at the moment.

I recently switched to Vodafone broadband from BT. I like the simplicity of the charging model - flat £30/month and no nonsense with Line Rental Saver and obfuscated billing.

On the Fibre 76 product, I am getting a sync speed a little slower than I did from BT, resulting in about 56Mb download when I used to get 64. This is a little disappointing but upload is syncing at a very respectable 20Mb. I suspect that there is higher latency with Vodafone and ping is slower on speed test sites.

People were asking about using your own router - you should be able to, if you can get customer services to provide your authentication credentials - which are pre-programmed into your Vodafone router. They will only release this information if you quote an Openreach-approved router. When you have the details, set your router up for PPPoE and set the supplied username/password. More info here.

I used a Netgear R7000 router and a BT (Huawei) HG612 modem combination successfully. However I switched back to the Vodafone router, which is managing the connection and DHCP while the Netgear acts as a wireless access point.

Hope it helps someone.

Went live this morning.

Connection seems more "strong and stable" to coin a phrase than the old sse one which was quite flaky.

Will update if any issues but getting 37 down and 11 up atm.

Received a letter from Virgin Media today advising if a £1.99/month price increase for my superfibre 50 fibre service, saying that until 30th September I can cancel without penalty if I'm not happy about it.

I am currently on a discount offer (£18/month for 12 months) which finishes at the end of November which is when the increase will kick in for me, but being given the opportunity I might bail out now without penalty, so I wont need that offer from Vodafone.

So I may now go for this, and hopefully claim the sonos gift.

I will just need to pay the £60 engineers visit fee.

Is Vodafone Broadband just as good as BT Broadband?

For an extra £5, i.e. £30 pm you can get up to 76Mb. I've been stuck with Virgin for the past five years waiting for capacity to be added to my local cabinet I tried to signup with BT yesterday via MoneySavingExpert's new Broadband comparison tool. The BT website told me there wasn't any free space available, tried for the same address on Vodafone, no problem, including the Openreach installation of a new lBT Line - Remember I have been with Virgin Media. My install date is for the 10th and I cannot wait to be able to call up Virgin Media and tell them where they can stick their Broadband & their constant price rises etc. I cannot wait.
with this Vodafone deal too one of the options is to receive a £75 PrePaid MasterCard which you can use toward the monthly charge. Personally I'm going for the Sonos which I can then flog on fleabay for more £'s than £75 and use that to pay my bill. So depending on how much I can get for the Sonos I could potentially save myself £150-£200 off of my years bill. Oh and it's an 18month contract too with no price hikes and it's truely Unlimited, not fair use. The only problem I can envisage is trying to get my PPPoe login details as Vodafone don't like to give it out, which might prove to be a little tricky as I like to use my own equipment (Draytek & Cisco)
anyways, I'll stop waffling now, but of all the deals out there, this is one of the best currently I spent hours researching and comparing. Regards, Michael

Is the supplied router any good? The smart hub I have off BT is shocking.

Nice! Signed up to it.

This may sound weird but does anyone know what the engineer will do when he comes round? Thanks you. :blush:

I made the move to Vodafone prior to this offer - sadly i'm now cancelling - I was told that they do not use the same cabling as BT as they use the old Cable and Wireless - however having check our line and no issues they cannot find a reason for my broadband dropping out. So had to revert back to PLusnet on the same deal (i had a constant 34mbps) - Vodafone customer service now they are bringing it back to the Uk seems better than I've experienced with Plusnet, but they couldnt solve my issues.

Estimated download speed range*

0.93Mbps to 2Mbps

Yeah....doesn't seem worth paying for that!

I signed up for this but cancelled before going live after negotiating a better deal with BT my existing provider. I signed up with BT for a 24 month contract @ £26.99 (52mb with weekend calls & line rental). 12 months was available @ £28.99 although they won't offer either of these retention deals straight away - you need to negotiate a little. The fact that BT were aware that I had started a switch to Vodafone may have helped. On balance I decided that the risks with switching outweighed the benefits of the Vodafone package, which for me would have been the speaker & £50 cashback if my TCB claim was ever honoured downstream - my purchase never tracked automatically. I get a solid BT infinity service the package includes weekend calls, caller display (+£1 with Vodafone), BT WiFi, 100 GB Cloud storage, anti virus etc. If it ain't broke don't fix it :smile:

Just been on to the retention team and as I have an order in and it’s not yet connected, I can claim the freebie... hope it helps others

Do people think this or the £27.99 52mb BT infinity deal? Do Vodafone do traffic?

Was tempted by the free gift but service won't go live until end of September, wonder what the SONOS stocks are like!

I actually made this order yesterday without knowing quidco had a cashback offer on so i phoned them and told them i wanted to cancel and reorder to get the cashback from quidco and the kind gentleman on the other end said he will add £50 credit to my account instead of canceling it!!!! So i was like woohoo! So my first bill will be free + £20 off my second!! :party:

Getting about full speed on the 76mb package.
Voda is the fastest fibre in the area / where sky isn't available (otherwise would have got the 200mb).
Worth recommending imo / their router has a pretty smart Voda app / UI.

What about Vodafone customers services, are they still VERY rubbish like they used to be a year ago???

Just found these in the Ts & Cs about them paying the early termination charge..

• Please note, the Offer cannot be used in conjunction with any other promotion, offer, discount or voucher unless stated otherwise. This includes (but is not limited to) price promotions, ‘free’ product promotions or Vodafone employee Home Broadband and Phone discount.

So it looks like you can have the free gift *or* them paying early termination charges..

I'm very tempted to switch away from BT as I'm out of contract from today, but have a couple of questions:

1. If I find the Vodafone router gives inferior / flaky wifi performance, can I use it as a modem and simply connect it to my BT Smart Hub to provide my wifi etc that way? I've read through the thread and some people seem to be confirming that you can get your User ID and password from Vodafone CS but I want to be sure.

2. How frequent are these disconnections that a few people are complaining of? Is it the broadband connection itself (loss of service) or a router problem?

Sorry if this has been asked before but do Voda allow use of Billion routers.Will i get user and password details from them?

TCB cashback is now £40.40.
Quidco cashback at £40.00.

Sorry, one more question. How do you claim 'up to £100 credit when switching provider?'

Im interested in this as we never use the landline and are paying BT £120 a quarter. I'm not very up on speeds and stuff but a check on Voda site says this:
Estimated download speed range*

7.61Mbps to 12Mbps

I can't see confirmation of the gift when going through the process, should that be confirmed somewhere before i comit?

It's been a while since I swapped broadband, how do they deal with this these days? Do I need to cancel Plusnet or will they deal with it for me?

Also worried that it says 44 days after registering which is a good week into the free gifts being available, so they'll all be gone.

Remember you can get £80 cashback and pay line rental saver up front with Plusnet which when I calculated it, makes them a very similar price. That is unless you can get both the cashback and the Sonos with the Vodafone deal. Also, the Vodafone deal is a 18 month contract, for better or worse.

If anybody has vodaphone BB . On there home BB routers can the content filter be setup to indervidual devices . IE. I would like to block FB on my daughters laptop and phone but allow it on my PC and phone thank you

This is a good offer but I got sse back in November £22 p/m which includes line rental, anytime call, international calls to European numbers and fibre broadband up to 76mb. In the past few months I have consistently gotten 50mb speeds in my location. 18 month contract

I ordered but there was no mention of free gift should i contact them or will they offer it after?

Just switched from PlusNet, contract expired a while ago and have been waiting for something to catch my eye. Cheers OP

How do you get the £52.50 cash back with tcb? I can't find the deal

I went for it. Pretty good deal if the service is decent.

Its worth putting a reminder in your calendar 44 days after the activation date to claim the gift.

I had already signed up for this on August 4th with a connection date of August 22nd. I just rang up Vodafone (live chat said they couldn't do anything) and they confirmed anyone that had signed up from July 11th that hadn't been activated yet was eligible for this offer and on august 30th, these customers would receive an email with a link to claim their free gift

happy days!

Anyone who has vodafone broadband already and is coming to the end of their contract if you ring up and get a new deal you also qualify for the free gift so it's new and existing customers incase anyone hasn't posted this! :blush:

Does this manage to be at the top of hottest deals set as today even though it's 6 days old because an admin posted it?

After ordering this Vodafone called me up today to say that they couldn't guarantee more than 6-7mb on fibre for my house even though I currently get 16-20mb through plusnet fibre. It is a bit disappointing as I was looking forward to getting the headphones and hopefully getting a better upload speed than the rubbish one I get with plusnet.

Pah they only do the snail pace copper broadband in my area.
My housing estate is 3 year old and has had virgin fibre from Day 1. Why on earth BT havent connected to the estate is beyond me. I know BT fibre reaches the main road connecting to the estate as my relatives are with them who live on that road.
Basically im stuck with Virgin and cannot negotiate deals because they know theres no BT fibre to my house. :rage:

Nice.

I've gone for it. Been with BT for 1 yr with no issues but as a happy vodafone mobile customer I've had my eye on their pricing and this offer has swung it so I'll hand over my dollars. Worth noting that as an existing customer the sign up process was ridiculously easy - logged in and all the details were pre-populated. The credit check (if they even did one) took about 5 seconds.

other half wants a Fitbit for Christmas so that's sorted too!

Will be interesting to see how the Vodafone router compares to the BT homehub 6 - early indications are it's pretty good

I've just taken the bait for the 76Mb service. I've been cheaping out on the 10Mb Sky service which is currently plodding along at 6Mb, and I've got so many devices (3 IP Cams, WeMo, Alexa, Philips Hue, Phones, Computers, Laptops, TVs, Amp) that the whole experience is just getting painful.

I'll be needing that £100 bill credit though as I agreed to remain with Sky when they reduced my bill to £15/mo after sending their fee increase early cancellation details.

Personal opinion of Vodafone Fibre is that, for the most part, it's quick and stable. The customer service is pretty decent but their modem/router is absolute dogshit. It would constantly drop connection, reboot and kill the LAN ports, forcing a full factory reset to get it running again, until the next time.

One I switched out for an Asus AC68U (I think that's the model, I'm not home) and obtained the PPPoE details from CS (they only recently changed their minds and allowed this to be shared), I've not had a problem aside from some often-noticeable throttling.

So, when using my own equipment, it's mostly fine, but I'm looking forward to next March when I can leave them.

I’ve been very impressed with Vodafone since switching from BT to the 76MB package. Not had any issues with the connection or the router and I use it heavily with many devices connected. Both wireless and wired have been spot on and the speed is always good.

Does anyone know for certain that you can't have the free gift AND the (up to) £100 switching credit? The offer page mentions both things but doesn't seem to say its one or the other.

I am currently with Virgin on their 50MB Fibre, which I got on a 12 month deal for £18/month with no phone line (Black Friday deal). That offer ends at end of November, then it'll go up to nearer £30/month.

I am tempted by this - have checked, and it reckons we could get estimated speed of 63 - 76mbps, and a minimum of 56mbps. I think we may now need a home phone line again, and with the free gift (we'd also go for the Sonos speaker), then this looks decent value, even for 18 months.

However, with changing from Virgin, its saying we'd also need an engineer visit at £60, so if I can also get the credit to cover my last 3 months with VM, then I'd go for it... but don't want to be paying VM to opt out early + the £60 engineer visit to Vodafone.

Not particularly bothered about going through a cashback site, but would like to get the gift and switching credit, if possible.

i didn't vote wither way, but imo it's not a great deal unless you really want a sonos, mostly as it's 18 month contract. which some prefer.

assuming sonos would sell for 150 & 50ish quid cashback, this works out at about £14pm. again not everyone switches every time, but I do, so it makes more sense to go with the better deals to be had on 12 month contracts with BT who chuck in BT sport, give more cashback and have better customer service than vodafone. currently BT have £110 topcashback + £150 prepaid mcard for £32pm + £60 activation for faster BB - not bad, effectively £15pm, with sport. (my current deal works out at just over £11pm for 54mb)

crucially though you don't have to wait another 6 months before embarking on the whole silly merry-go-round, which is a plus for some.

I've gone for this. I'm currently with Sky and that contract doesn't expire until 11 October but to fair play to Vodafone it lets you select when you want the service to start, this is something I've not seen before. It's a few quid more than my current deal and yes it's an 18 month contract but the free Sonos Play 1 speaker has swung it for me to add to my collection and if you add that in to the mix it's a great deal. I was going to go with Talk Talk as I've used them in the past and had no issues, unlike BT' service which was unreliable and a nightmare switching away from them as I had BT sport and they wouldn't let me give notice on BT Sport (even though they e-mailed me advising I might want to consider carrying on with it as price would go up with not having broadband) until I had switched broadband, thus they had me tied in for 60 days, 30 of those being at full price. I'll never forget that and probably never go back to BT Rant Over :smile:

I don't get fibre in my area. Does anyone know if Vodafone's ADSL broadband is any better than sky's? I need to get out of sky for 2 reasons, my contract ended, and is terribly slow. speeds vary throughout the day.. downloads vary between 2 - 3 mpbs and uploads comes to 0.11 - 0.44 mbps.. sometimes internet is unusable, i tried all my best to fix this issue for ages, but no luck. I need a decent ADSL desperately.

How locked down is the router? Can you retrieve username/password without packet sniffing or can you set it to modem only mode?

I cancelled my Virgin - was on a 200mb speed (and reaching it),
I went for Vodafone 76mb as the deal sounds brill, and turns out they only estimate 6 - 10mb?!?! in my area.

How is this possible with fibre?

I'm having to grovel back to virgin now :disappointed:

Planning to move out from Virgin Media because of their price increase so I phoned Vodafone for the availability of their service but unfortunately they can only provide me a broadband speed of 17mb.

whats the cost after 18 months please if any one know, thanks.

fibre upto 38 and you call it fibre? my 4g is faster than this, how should i call this than?

Vodafone backend is good after they bought cable & wireless. Only they can complete with BT in true backbone infrastructure

Their supplied router is shit, slow download speeds when you have multiple devices attached. Since buying my own router I now get a decent service.

My Plusnet 24Month (where they price matched SSE) deal has come to an end which was unlimited downloads 78M download and 20M upload for around £20 per month including line rental. Will go up now to nearly £50 OUCH!!! The retention department was hopeless. I am interested to hear from anyone else who was on this deal and what they did.

hotukdeals.com/dea…e=6

Time to move I guess, for this £25 per month for 38M down 10M upload which is enough for me, using Topcashback for the £52 cashback (currently tracked) and will wait 30 days after being connected to claim the gift of the Sonos speaker. I have also checked Vodafone's terms, they do not throttle speeds during peak and for heavy traffic users.

A point to note Plusnet's 38M package is 2M upload whereas the Vodafone deal is 10M upload on the same service. The 78M deal has the same upload speed of 20M for both if you are interested in that one.

Also do people know whether existing Vodafone mobile customers get an additional discount? Might switch from Virgin but worried it will be cr*p!

£52.50using Topcashback

topcashback.co.uk/vod…nd/

How straightforward is it to use the Vodafone router as a modem, then use my existing BT Smart Hub as my router, handling DHCP, Wifi etc? Can you access the config of the Vodafone router to switch off DHCP and Wifi then simply connect it to the BT Smart Hub?

Most of the comments about Vodafone seem to be about the flaky router or port customer service. Is the fibre broadband service/connection itself reliable and consistent in terms of performance?

I get 200mb with Virgin, that also includes line rental and weekend free calls for £30 a month. This is NOT a good deal.

I am confuse to get this one or this BT offers which is getting expire in 2 hours

productsandservices.bt.com/pro…KQA

£29.99/mth Includes BT Line rental,
12-month contract
Upfront £59.99
Add BT sports FREE for 12 months
Up to 52Mb speeds
Unlimited monthly usage

Hey guys, based on T&Cs the £100 bill credit for switching provider can't be combined with the free gift, as it states specifically on the T&Cs (T&Cs Link):

• Please note, the Offer cannot be used in conjunction with any other promotion, offer, discount or voucher unless stated otherwise. This includes (but is not limited to) price promotions, ‘free’ product promotions or Vodafone employee Home Broadband and Phone discount.

Just came out of my BT contract so signed up for this. Will have to make do with the free BT Sport on my Mobile via EE. Worth it for a £30p/m saving.

It's Vodafone so it gets a wide berth from me…. :unamused:

Feels like a false economy as unless you get rid of your land line all together you will still need to pay line rental.... as there is no line rental this should really be sub £20pm from companies.... Currently get Sky Fibre unlimited (37mb) for £30 including line rental, and the rental is £18 or so pm....

Vodafone's wireless router is absolute pants, it cuts out the connection constantly causing videos to keep buffering. That said, I've never had any issues with the service itself.

The £100 back for switching supplier is only to cover any early cancellation charges from another supplier and evidence is needed:

vodafone.co.uk/vod…htm

So how do we claim the gifts once this site opens for registration?? Do we just put in our details with the order or account number we got when signing up?

Anyone in northern Ireland take this on and if so what's it like in comparison to your previous provider?

You do realise that Vodafones "fibre" broadband still comes down your copper phone line.
Even if they sold a package without voice, there would still be line rental.
You're still actually using the phone line, and it still costs OpenReach to maintain it, voice or no voice.

Bah, would be all over this for my student house if it was 12 months. Heat added though.

Does anyone know if you just have to sign up by 9th September, or if you have to have it activated by 9th Sept? I.e., can I sign up now and have it activated in October, when my Sky contract ends?

Sorry if this was asked and answered but do they throttle down speed in peak times?

I have had a mixed experience with Vodafone, the router I received from them is made by Huawei and was not great, but customer service will give you the details to use your own router and my experience has been much better since changing. Another thing is when I signed up my landline got changed, which I was not aware would happen. Maybe something worth checking.

Not available in Belfast pfffff

Not available in my area

Anyone in their right mind would steer well clear of anything Vodafone, possibly the worst corporate company to have to deal with, horrendously bad.

Not available in my area despite other fibre broadband providers (eg plusnet) not having a problem with it. Any idea what's so special about Vodafone?

Do Vodafone use Openreach.

Signed up to broadband with BT, given next Tuesday as the install date and then the same day it was changed without explanation to the 29th.

BT support was useless and it appears all other companies also use Openreach and so I’m a bit stuck.

Virgin sadly don’t cover the business offices we’re in.

As Vodafone appear to come down the phone line, I assume I’ll still have a several week late due to Openreach

Vodafone is terrible, but at least you get a nice speaker I guess.

Does the price rise like many other offers after the designated contract length, looked at the plusnet offer and that went to £33 after the initial contact. Thank you

Seems a good deal and I have signed up. No mention in any of the deluge of emails I have received yet of the free gift. Let's hope it doesn't get conviniently forgotten.

Had to call them and there's so much they're required to cover it takes a while but all in all I'm saving £15/mth with a guaranteed minimum 35Mbps connection over TalkTalk which was ok, but has recently become almost unusable in the evenings. So cheers! :-D

I work for Vodafone on live chat retentions. Any questions feel free to ask - private message if you need anything doing .

Only just signed up to Plusnet Fibre 38 so have a few days left to cancel.
With the free gift, Vodafone's the better deal (£140 difference).

Anyone know if Vodafone's Fibre 38 broadband service is any good? Or should i stick with Plusnet?
Vodafone reviews online are mixed, but then so are Plusnet!

OK, I ordered this through TopCashback. It has tracked on topcashback.

When signing up, I had a small issue with their website. When it asked me to login I kept getting error messages. I spoke to someone on the livechat popup on the site who said that because my phone account was a business account (held as an individual) I would need to register as a new customer anyway but the prices were the same. I completed the transaction wholly online but they asked me at the end for the order number which I gave them.

Is that going to screw up my cashback?

I have ordered this package after being told that there is NO Line rental (In price already obviously) and that I would get All of the free gifts in the photograph. Is that correct??

AVOID VODAPHONE!! The service and equipment have been good, but all of a sudden they have been taking excessive money from my account. When I queried this, no word of a lie I made at least 15 calls, and was passed from pillar to post. This was escalated to complaints and 8 months later nothing has happened.



My contract runs out this month, and of course I will be getting all the begging letters and offers.



I got a random call from them saying, We need to know that you are happy with us.



When I explained I wasn't the guy said,



Thankyou I will update your notes to say you are happy and all problems are satisfactorily resolved.



F me sideways on a tightrope!!!!

I just came off the phone from Vodafone, they said that if I ordered via a cashback site and got cashback I couldn't claim the free gift as well. Does this sound correct?

Ah a few months back I was able to get this offer for a friend. 52mb broadbad for 12 months after cashback and BT reward card on BT for £158. You can't get it now but you can still get other things.

At the moment you can get that for £215 but with TV (pause and rewind freeview channels + BT sport) and calls included. (Around £18 a month)

If you're not interested in the free gifts it will work out cheaper (per month) and it will be a 12 month contract.

I know support and internet performance can vary but it can happen with any company. He's been having no problems with his broadband.

How do you actually claim the prize. Purchased yesterday for installation on the 29th

Just ordered after escaping virgin. If you've received a price increase letter from Virgin you have until 30/9 to cancel your contract and walk away...

This is very tempting. Not sure if it's tempting enough to cancel my Virgin broadband though.

Does anyone know if Vodafone throttle or otherwise shape your service (traffic management)?

Considering leaving BT since they failed to meet my min speed guarantee.

Could you use your own router? I have a BT home hub 6 which is pretty decent!

How does the Vodafone router compare to the BT Smart Hub? We have had excellent wifi performance from the latter, but I am reading very mixed reviews of the Vodafone offering.

It's a good deal but only if it's stable, reliable, and as fast as advertised...

Vodafone's broadband router is very unreliable. First one packed up and it took a week of no internet to convince Vodafone the router had stopped working. Second one keeps changing channel frequency randomly, having to reset the router box every few days. I'd buy one off the shelf but Vodafone broadband only works with routers that they supply.

Only for the fact I still get BT Sports free with BT I'd be all over this!

Can your phone line still be used to make/receive calls with this offer?

Also has anyone with Vodafone fibre got wired devices connected to the ports on the router and wireless devices all working OK?

what about the line rental to BT? you would still need to pay for that.

Just signed up. Moving house so perfect time for this offer to come up.

I was with vodafone for almost a year. Their router is a terribly faulty piece of kit. It was quicker to use the 4G on my phone. Streaming from the NAS kept buffering. Luckily for me they increased their prices which allowed me to leave the contract early. Won't be going with vodafone again.

Ordered!

I can't see where you specify the free gift that you would like? Anyone see it?

tlcmarketingrewards.co.uk/bro…ft/

What are the gift choices

Been with Vodafone for over a year and the speed is good. The router has decent coverage but is locked down and has some weird issue with wired and wireless networks not speaking to each other so ruined my home network.

I fixed it with BT Whole Home though so I will probably renew in November - anybody tried to get this deal on a retention deal?

Ordered a week ago only just been connected due to issues with Vodafone being pants. Spoke to the chat as only went live today and apparently im not eligible for the gift cancelling and reodering

Newest reviews on TCB do not look good for getting cash back.

Why o why do you get this when you are with Sky when checking with other providers

"We've identified more than one line at your property"

Tried Vodafone, router was less than impressive. Internet when not dropping out was fine.
Too erratic for sensible use, cancelled and went back to BT whose home hub 6 is actually very good. Paying more but the quality of the broadband is worth it.

How does the £100 bill credit work? Is it only if you are in contract with another provider?

Seems like a decent offer. Not much about for Broadband at the moment. I wanted to move back to Virgin, but the deals aren't brilliant right now (for someone only wanting Broadband).

Would I be right in thinking that there is no guarantee you WILL get the gift you want... Rather just one of the above gifts subject to stocks most likely?

Forgive me for being thick, but can this still be used to make landline calls or is it just BB only?

Terms can be found at the bottom of the mobile webpage, another marketing company is responsible for the free gift.

Rang up this morning they added the gift to my account was only connected yesterday but ordered two weeks ago

Sorely tempted by this. Can get 76 for what I'm paying sky for 40... plus a free sonos.. Never had any issues with sky. Do I move?

Remember you CANNOT take both the £100 termination fee credit and free gift offer. You CAN take either £100 termination OR free gift with topcashback or quidco.

Good find, decent price for 76mb, amd nice £50 quidco and Sonos sweetner for the deal, bt wanted £50pm after my into deal ended and offered no good renew deals. Router in 1 day, cut over later this month, thanks!

Thanks OP, been saving some spare cash to buy a wireless speaker so very happy with this!

Ordered Vodafone broadband 2 weeks ago. Had to cancel and reorder for free gift. Took ages on the phone but worth it for the gift.

U can not claim both the 100 credit and the gift

So whats the betting that by the time you come to claim, the Sonos will be 'unavailable' or ' out of stock' or some other excuse??

Read some differing reviews saying speeds inconsistent and router locked down. Either way its worth some ammo when I cancel my Sky again at end of contract :wink:

Very tempted! Has anyone else gone for this? :smile:

no mention of the T and C so be careful as I don't like the different levels of offer..i'm tempted but need to see all deal. What's the discount for current Vodafone customers?

Annoyingly tempted by this. £30/m for 76mb BB with no line rental seems an okay deal. Anyone know how good they are if moving house half way through contract? (I know it will depend on BB where I'm moving too but some providers are a real arse about moving whilst in contract)

where can you find the full terms and conditions for the free gift? I can't seem to find it.#

Any cashback with this deal?

TCB 52.50