that's our money finally been refunded. only took 2 weeks and a good few hours of phonecalls. but we did get a £10 voucher from them as compensation. still say they are crooks lol

Had mine delivered on Monday this week. They charged me £250-odd on the re-order but a quick e-mail and they quickly knocked it back down to the correct £128 price. Need to open it up now and check it so hopefully its ok after all this faffing.

Have you assembled yours mattashhall? Is it decent quality and looks nice?

Mine, turned up, really pleased with it so thanks OP. I've just paid the balance immediately to avoid the rip of charges!

calling them you will get nowhere, promised a phone called back twice now and nothing they are all from a call centre in philippines. proved to them they are being fraudulent with dates... then they tried to cover themselves saying it was first come first served basis so we went down those lines where I said then why did i receive a letter to say pay the balance ect
manager was meant to call back never happened when she said she would and if stock came available she would get one sent out , now they are saying because its in stock I have to pay Full price.

Scammers! but they still havent gave the money back .... my advice is do a charge back it costs them.

still waiting . phoned them again tonight to be told it would be another 7 to 14 days before refund arrives in bank account. CON men. avoid studio at all costs if you value your sanity.

I ordered this set 2 surprise surprise they cancelled mine aswell when I called them and asked they why they said it was because the colour I ordered is out if stock so I asked if the other colour was in stock they said yes but couldn't honour it and the discounted price I have made a complaint on Facebook and they have offered me a £40 good will guester

Complete scam , after everyone saying it was cancelled I received a letter to say pay the balance in full,this was sent out after everyone saying they have cancelled it.
So before I paid I asked "is it in stock because I was reading from other reviews it's out of stock" was told "yes we have stock will arrive in 10 days."
So after they knew this was an item they were not sending out and saying it's oos they were still prepared to take my money knowing full well it won't be sent which is fraudulent.
( They had payment for 6 days before cancelling ).

Avoid this company like the plague.

Shambolic company. All make a formal complaint and send to their Preston office. As they are regulated by the FCA they will have 8 weeks to respond. And it will cost them to log the complaint, don't let the scam artists get away with it.

I have also had a reply, I am having to try and contact them as I have other things that I have ordered that I am trying to cancel but as expected getting terrible service... I have now contact on twitter and fb... let's see if I can crack this very well guarded safe lol

They've replied to my trust pilot review asking for me to contact them. No thanks...I've seen what kind of company you are, I'm done with you.

I got the same bullshiit.. pay after delivery was what I signed up for ..but now I'm getting a text and mail saying pay upfront but when I go o their website there is no sign of my order and my bill is nil . Yet they insist I pay up ...weird weird site and il be leaving this review on trustpilot !

Won't ever use this company again. They don't allow posts on their Facebook page, but can comment about this on one of their posts. I have done.

Oh dear..

hotukdeals.com/dea…515

I think we should count ourselves lucky.. I had ordered a few other bits from the sale, like the ratten planter and the trellis bogof planter ... The stuff is complete rubbish, the ratten planter looks like an office bin and the trellis planters look terrible and cheap rubbish... So for me I'm really glad it didn't come through now, but like everyone else I will never be near them again

I've had half of my order delivered and the other half cancelled! On the phone now to tell them just to take collect the half they've sent. Raging! Won't be using this site ever again.

Loads have the website is rubbish. They just take as many orders as they can and just see what they can get from there supplier.
But yeah didn't get my bbq and iron cast chimen. But apparently my chairs are dispatched.

Looks like my suspicions were exactly right, they conveniently opened an account for me sent 1 of the items in my order (that weren't in the sale) and said they were unable to obtain the rest of the stock. I total f****g con. Can anyone else confirm if they have had the same experience?

Same here. Had to laugh when I opened it...amateurs.

Mum got a letter from Studio today, asking her to pay the balance and that it will be ready to deliver after that - but I said, mum, it says CANCELLED on the website, I would ignore that - you better phone them!

I didn't order this one but did place an order for a different furniture set in the summer sale and other items.

I have just received a letter saying I need to pay the full amount before they process my order but will hold it for 10 days. Paying after delivery appealed to me as I could check everything before I parted with my cash.

After reading the comments on here I'm not going to bother processing the order and will keep an eye on Amazon. They weren't that much more expensive.

Spoke to Customer Care. Initially told my order hadn't been cancelled, then it had because it was out of stock. I argued that that didn't make sense because it was in stock when I ordered and again when they processed the order and charged my account. I was then told that it shouldn't have been eligible for the 50% Bank Holiday Discount. Both agents spouted their 'Terms and Conditions' - re errors and omissions and price changes.
This morning their complaints department backtracked again, apologised and said they'd taken too many orders and couldn't get enough from the supplier.
Disappointed but their Terms & Conditions also state that your order is not accepted until the goods are dispatched and not before.
Had an account with them for a long time. Have now closed it. What's the point in spending time looking and ordering from the website only to have it cancelled. :rage:

Yeah does look dodgy. Refund or delivery happy with either.

It's still showing in stock on website

ordered within 20 mins of posting, next day my order had vanished and had no emails or any updates since. I will also be deleting the account set up and removing details.

What a bunch of muppets

Didn't even get my order cancelled - it never even showed after a number of days. Jumped through hoops with their open account process and still nothing. Trust Pilot for me......avoid this company.

Don't hold your breath,I had to pay in full for the Keter shed they were selling,paid it 2 days ago,then got an email this morning that been cancelled,and now I have to wait up to 14 days for my refund.Complete joke!!

What a complete con! Accepted the order then 5 days later they just cancelled the order with no apology or explanation. Think it was just to entice new customers to look at their website. Absolutely disgusting||

I've just noticed the email myself...as I put the order through for mum, I'm trying to get a hold of her to let her know. What a swizz.

She cancelled an in store order she'd made just the day before to make good of this one, now she'll have nothing!!

The web link for this item said "In Stock" yesterday, but I don't know how accurate their online stock system is - "Out Of Stock" today.

OK so rung them on 01254302511 a Blackburn number for cheaper Calls, as still no confirmation of order in my account. Said I had yo pay full balance to release the order. Just paid so here's hoping...

Hope we can find an alternative somewhere.

reviewcentre.com/rev…tml

1.4/5 score in reviews

My new most hated company..

Same here what a waste of time! How do you close your account ? Do you need to call them ?

I'll be doing likewise.

Link for their TrustPilot....

‌ uk.trustpilot.com/rev….uk

Just called them and they are saying that the item was 'cancelled by the supplier' as it's out of stock, permanently. Closed my account and won't darken their doorstep ever again. Left a review on Trustpilot.

Waste of time. Order cancelled

Same here.

Anyone managed to get a response as to why it's been cancelled? If they say stock it's bull as this one in stock and looks identical to me studio.co.uk/sho…By=

My order cancelled too.

Mine too .. the bell-ends. Gonna make sure I close my account. What a waste of my time.

My order has now been cancelle

Order cancelled

As does mine

I had this too but just logged in now to see "order cancelled" with no explanation.... Not happy.

[email protected]24studio.co.uk
finally located their email address on a review website

This is a CON JOB surely . I got a text today saying I had insufficient funds in my bank and cudnt cover the £177 needed just to release the furniture and cud I call them .. 31p a minute
This is after my confirmation email last week
I cud have covered half a dozen of them so they're bullshiitting

when I track my orders there are none !

Mine is looking good too; 21 days delivery but it shows on my account balance. Thanks for the heads up!

Mum got her order acceptance around 5am!! - got to be automated emails at that time of day :stuck_out_tongue: Thank you, she's absolutely thrilled.

I think this is expired now as the extra 50% off has disappeared from the sit

Same here, received confirmation email this morning and it's also showing in my orders on the studio account but also noticed it's saying allow up to 21 days for delivery !!

I've had my order confirmed by email this morning, with invoice number and order reference. Email states I will receive further confirmation when order has been despatched. Sounds positive

it says to " Please allow three working days for orders and payments to show on these pages" at the bottom of your account summary. mine is not showing either btw. not concerned at all

Think i will pay on credit. :unamused:‌ Representative 48.9% APR variable

You called them..but then you add your assumptions? What did they actually tell you?

Eg, are the items in stock, when do you get allocated an order, how long does it take to process?

Edit: Btw, under Edit Your Personal Details in My Account, you can change your marketing preferences:

Marketing Preferences Offers & Services
Studio would like to contact you by email or mobile phone with details of our offers and promotions. This will always be done within the terms of our privacy policy. If you prefer not to receive these communications please tick here. Studio will not share your email address of mobile phone number with third parties.

I have just called them as I placed order on Friday to see what the procedure is.

My theory is these items are fictitious and aren't actually in stock, if you think of the 1000's of new accounts that have been opened just from this weekend alone then it's a pretty good way to get new future clients without spending a great deal to do it.

I would strongly suspect that people with good credit will get denied an account but get sent the catalogue and offered credit. Call me paranoid and hopefully I'm totally wrong but as we all know if it's too good to be true it usually is. If I am wrong then feel free to troll me

Is there any way that you can pay by Credit Card right away? Asking on my mum's behalf :smile:

Edit: From reading back, looks as though you can't - 7 days to do the Credit Check maybe - before acceptance?

Ordering system and having to open an account put me off.

It does say this near the bottom though...

"* Please allow three working days for orders and payments to show on these pages."

Is it for a credit account only? It will not add the 50% discount for me

Mines also vanished does that mean they were only after our details ? as previous poster said waiting 7 days to see if the order is accepted doesnt look promising as the order history is empty for them to accept anything.

Massive thanks for posting xx :heart_eyes:

Mine's gone too

Mines also disapeared from order but I've only just opened the account to order this morning along with domestic other garden accessories just phoned studio and they have said it have to wait 7 days to find out if accepted . Can't see me receiving any of items . Wish it was just a normal site so could buy ASAP but card :rage:

Both my ordered have gone (ordered some pots separately)
i already had an account with them

IMPORTANT NOTES ABOUT YOUR ORDER

Delivery - Where possible we will deliver all of your items together. This means that your parcel(s) may take slightly longer than the times stated above. Please see the website for more information.

Please note - This email is an acknowledgment that we have received your order. It does not form an order confirmation or acceptance of order.

Be interesting to see if anyone else's disappears

Weird.. I don't expect my delivery to appear in all honesty

credit check and payment after delivery is a bit strange

Perfect many thanks OP, 7% quidco for new customers, and with the 10% code i got....

What do you do to get it at this price, shows at £249 for me, in or out of basket. Tried 2 browsers and going through link as well as directly through website? Help Please

Mines not showing any longer in my account - says I have no orders

reviewcentre.com/rev…tml


310 1 star reviews :disappointed:
They have plenty goods deals but I think I don't want to deal with them but I really need new corner sofa for patio :smile:

Mines disappeared from track my order

Hi how did u get free delivery?

Could you tell me which payment option did you choose? Credit account 48.9% APR or cash on recepit which means you have to pay after 14 days . I redit some reviews about websie and it looks really dodge company :disappointed:

wont let me dd to bsket :disappointed:

I chose the pay in 14 days once delivery but how do I no if I'll be receiving get and if been approved

Thanks just set up an account and order details to pay in 14 days how do I no if i get it as it states in order confirmation that it's subject to credit acceptance should be able to pay straight away

£128.24 with code 090 abov

Thanks OP, just ordered. Don't forget 7% cashback with quidco on top

Ordered - bargain

I. Cannot get it at that price what am I doing wrong

Thanks ordered some great bargains

Use 090 for 10% off rather than £10

Can't add to basket

Ordered thanks for posting

someone plese help :disappointed:

Says this

if you get the lisbon its only £72 with the 50% off and 073

Looks very similar to one I got for 179 from aldi and we all remember how popular that was .looks a red hot bargain,

Thanks deanos

Any reviews on this? Not sure how the quality would be!!!

I posted .this earlier today

Ordered, many thanks

What a horrendous website. I've ordered ( I hope) pay on dispatch

Ordered thanks just what I was after at a great price

Fantastic! Thank you very much KBeth! Just what I have been looking out for! :sunglasses:‌ :thumbsup:

you have to create an account with them to add to basket. I just ordered it for £132.49. delivery is free

Just bought, thanks OP. Free delivery too! Winner.

£249 when I click the link.