i5 13.5"PixelSense display - Resolution: 3000 x 2000 (267 PPI) Up to 12 hours of video playback 6th Gen Intel Core i5 Intel HD graphics 8GB RAM 128GB
Latest comments (32)
meherenow
27 Aug 17#13
I hated my Surface Book, many many things to hate about it despite it looking so nice :wink: - so much so that JL gave me a full refund after 9 months of me trying to polish this turd.
I've rabbited on about this before on other Surface Book deals, but my recommendation as a previous owner (of 3 of these before I got one that sort of worked ok) is to steer clear.
luvsoft to meherenow
28 Aug 17#20
Hi, What did you do that? I want to return my laptop and get full refund from JL too. Thanks in advance.
meherenow to luvsoft
28 Aug 17#22
Best thing to do is email them. I emailed the Chief Executive direct - you can Google their address.
List everything that is wrong with it and tell them you believe it is inherently faulty - you can easily google what loads of folk are saying.
They may want to fix it first, and you will have to let them at least once under the Consumer Rights Act 2015 (assuming you bought it after 1st October 2015?).
I suppose I was lucky in a way that I was on my third - it was easier to "prove" the thing was just a faulty piece of garbage. If it is over 6 months since you bought it you will have to prove to them that it is inherently faulty.
Most folks might not have had the probs I had, I work in I.T. so maybe they would just annoy me more - and maybe firmware updates have fixed them (although I would guess not knowing Microsoft although the sleep of death has supposed to have been fixed).
Here's a list of things that bugged me in a £1000+ device:
(You may not want to copy and paste as I've lifted this more or less verbatim from my complaint email, this is a public forum after all, but others should know what I found to be the "quirks" of owning a Surface (three times) and not just one faulty machine.)
*
USB devices randomly drop out - so there is the chance of data corruption if
one is writing a file to any connected device at that time (even though the
hardware I use is self powered and not seeking power from the woefully
underpowered USB 3.0 bus on the Surface Book). This also causes external
devices such as keyboard, mouse and monitor to lose connectivity and sometimes only
a full reboot will re-enable these severely impacting productivity.
*
Wi-Fi ceases to function requiring a reboot to restore - highly annoying and
interrupts work flow.
*
SD card reader randomly disappears - again, access to any data on the card is
not possible until the machine is rebooted.
*
"sleep of death" - on occasions when the machine is in
"sleep" mode it will not wake up resulting in all data in open
programs being lost.
*
"display driver not working" - on occasions the screen will blank off
for a few seconds followed by this error message.
*
Scaling issues - the high DPI on the screen cause all manner of scaling issues
which Microsoft seem unable to address especially when undocking from an
external monitor and redocking.
*
Tablet/Clipboard portion will not detach on occasion.
*
Light bleed from screen.
*
Overheating - the reverse of the tablet section becomes too hot to touch when
the computer is working normally, say, processing a video file - I have
measured the temperature as high as 100c - the "Tj Max" for the
processor is 100c.
Plus other far more pedantic things that would only annoy power users - but that should not have been present on a supposedly premium product.
Good luck. And to those who take the plunge and buy this substandard (but oh so good looking) product...
alcot33uk to meherenow
28 Aug 17#23
We have several of these on fleet now and the WI-FI issue is becoming a real pest!!
A couple of weeks back I had to travel from our HO in Newark to central London to sort out the CEO’s one. All that way and expense to do one thing!
Other than that we have only 1 other issue which is, apparently, common and that’s ghost appointment notifications.
MPLP to meherenow
29 Aug 17#32
Seen the same problems with the Surface Pro 3 and 4s but these problems have improved with Win10/firmware updates. Had to return half a dozen of our 25+ Surface Pros at my work place due to hardware faults but generally they've been OK. The 3 year warranty is a definite must.
I can't see how a tablet with a detachable keyboard and a very high price is better than a laptop with the same or better spec and a lower price?
HamStar50
28 Aug 17#28
I love the Surface range (I have the 1st gen and 3rd gen) but when is it ever acceptable to spend a grand on something with only 128GB Hard disk in 2017??
flyyoufools88
28 Aug 17#27
I purchased this for my business from Currys three weeks ago for £699 they have units as demo. If you get a good sales advisor they can order you one in and it's sealed brand-new :-) I ordered from trinity square branch in Nottingham.
Darkmemento
28 Aug 17#26
I have a SurfaceBook a little over 6 months now. I haven't had a single issue with the device and I work in an IT field. It is pretty much the best Laptop I have ever used. I know in the early days the SB had all sorts of problems as they essentially beta tested it on the public. Since then updates have resolved all of them afaik. Personally though I wouldn't consider paying the premium for a SurfaceBook unless you at least come in at the entry dGPU level which this doesn't have.
copernob
28 Aug 17#18
The prices for PC Laptops have gone way over the Top. I don't like Apple, but at these prices you would be better off buying an Apple Laptop. Same goes for Desktops now.
CoeK to copernob
28 Aug 17#25
If you only need an apple laptop just save your money and buy something cheaper than an apple laptop and a surface book.
One of the main features is that it is convertible.
S.c.0.TT.y
28 Aug 17#24
Clear out ahead of SB2 launch
shininghero
27 Aug 17#9
I had the same model and my (integrated) battery died after 14mth use and Microsoft's warranty didn't cover it and they wanted £400 quid to replace it (there two batteries). Battery life was awful and was way heavier than my old HP Spectre. I wouldn't recommend this Surface Book to anyone
retrend to shininghero
28 Aug 17#21
Microsoft products are garbage tier, it's a joke to see them charging premium prices for stuff that always has critical flaws.
coalfield
28 Aug 17#19
128GB is surely very limiting on a device like this but otherwise would love to pickup one of these!
hasnainthehotdeal
28 Aug 17#17
Anyone had any experience with JL's 3 year warranty?
What happens if they don't have stock left of this model and something goes wrong during the 3 years? Cosidering this or a 15 inch xps for £1200.
daBluone
27 Aug 17#2
Lovely price of kit and the tablet function works really well. Shame it's silver only or I'd have one.
Donok2211 to daBluone
28 Aug 17#16
Get a skin from dbrand
jaydeeuk1
27 Aug 17#15
Got a couple of these at work.
Prefer the hp spectre x360.
MrPuddington
27 Aug 17#14
The Surface Book is a great piece of hardware: the CPU is swift, the display is a beauty, and then pen is very nice. It is expensive, but it is worth the price.
However, not everything is great about it. The storage is very limited (in this version), the software is still glitchy (after more than a year of updates), the keyboard is good, but not great, the hinge is not as solid as it should be, the tablet part is too heavy to use as a tablet, and it scratches insanely easily. If you can live with those issues, go for it, there are very few alternatives available.
Picard123
27 Aug 17#12
It's still a ridiculously high price but I have to say that the keyboard and quality of the typing action the best out of ANY laptop on the market at the moment.
If you do alot of typing / writing, it's a great laptop.
ChemCamAlpha
27 Aug 17#10
I would say this is hot if I hadn't just picked up the same processor with 256GB of storage and a dGPU for £1150. That also came with the 3 year warranty from my local John Lewis.
dave859
27 Aug 17#8
Pretty fine price for this.
you_gotta_be_kidding
27 Aug 17#7
I was very tempted to buy the used one on Amazon for £970 but this would be a better deal. Very tempted
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
13.5"PixelSense display - Resolution: 3000 x 2000 (267 PPI)
Up to 12 hours of video playback
6th Gen Intel Core i5
Intel HD graphics
8GB RAM
128GB
Latest comments (32)
I've rabbited on about this before on other Surface Book deals, but my recommendation as a previous owner (of 3 of these before I got one that sort of worked ok) is to steer clear.
What did you do that? I want to return my laptop and get full refund from JL too.
Thanks in advance.
List everything that is wrong with it and tell them you believe it is inherently faulty - you can easily google what loads of folk are saying.
They may want to fix it first, and you will have to let them at least once under the Consumer Rights Act 2015 (assuming you bought it after 1st October 2015?).
I suppose I was lucky in a way that I was on my third - it was easier to "prove" the thing was just a faulty piece of garbage. If it is over 6 months since you bought it you will have to prove to them that it is inherently faulty.
Most folks might not have had the probs I had, I work in I.T. so maybe they would just annoy me more - and maybe firmware updates have fixed them (although I would guess not knowing Microsoft although the sleep of death has supposed to have been fixed).
Here's a list of things that bugged me in a £1000+ device:
(You may not want to copy and paste as I've lifted this more or less verbatim from my complaint email, this is a public forum after all, but others should know what I found to be the "quirks" of owning a Surface (three times) and not just one faulty machine.)
* USB devices randomly drop out - so there is the chance of data corruption if one is writing a file to any connected device at that time (even though the hardware I use is self powered and not seeking power from the woefully underpowered USB 3.0 bus on the Surface Book). This also causes external devices such as keyboard, mouse and monitor to lose connectivity and sometimes only a full reboot will re-enable these severely impacting productivity.
* Wi-Fi ceases to function requiring a reboot to restore - highly annoying and interrupts work flow.
* SD card reader randomly disappears - again, access to any data on the card is not possible until the machine is rebooted.
* "sleep of death" - on occasions when the machine is in "sleep" mode it will not wake up resulting in all data in open programs being lost.
* "display driver not working" - on occasions the screen will blank off for a few seconds followed by this error message.
* Scaling issues - the high DPI on the screen cause all manner of scaling issues which Microsoft seem unable to address especially when undocking from an external monitor and redocking.
* Tablet/Clipboard portion will not detach on occasion.
* Light bleed from screen.
* Overheating - the reverse of the tablet section becomes too hot to touch when the computer is working normally, say, processing a video file - I have measured the temperature as high as 100c - the "Tj Max" for the processor is 100c.
Plus other far more pedantic things that would only annoy power users - but that should not have been present on a supposedly premium product.
Good luck. And to those who take the plunge and buy this substandard (but oh so good looking) product...
A couple of weeks back I had to travel from our HO in Newark to central London to sort out the CEO’s one. All that way and expense to do one thing!
Other than that we have only 1 other issue which is, apparently, common and that’s ghost appointment notifications.
Returns, a lot...
pocket-lint.com/new…ice
microsoft.com/en-…)()
One of the main features is that it is convertible.
What happens if they don't have stock left of this model and something goes wrong during the 3 years?
Cosidering this or a 15 inch xps for £1200.
Prefer the hp spectre x360.
However, not everything is great about it. The storage is very limited (in this version), the software is still glitchy (after more than a year of updates), the keyboard is good, but not great, the hinge is not as solid as it should be, the tablet part is too heavy to use as a tablet, and it scratches insanely easily. If you can live with those issues, go for it, there are very few alternatives available.
If you do alot of typing / writing, it's a great laptop.