This deal is from EE not Three, please change the logo.

Thanks.

well done you op, a deal that involves a loyalty bonus. im suprised this isnt freezing yet.

Everyone who took this deal back in June, has the £20 loyalty bonus. This deal is aimed at those people.

Call me Poirot if you will, but I'm not sure bouncy99 was one of the lucky few who got the deal before.

So the only way to get this deal is if you took the similar deal from June?

OP send me your number and they'll do it :smile:

I got the previous deal in June and have called twice trying to get the extra data, both times the EE advisors declined. Cracking offer if you get it!

I have a loyalty discount on my package of £10 and have been told today that it cannot be used against any of the current upgrade offers.

Nice op. Might give this a try tomorrow. Will the online chat people be able to offer this?

I tried this today and they say said as it's a different category of simplan we can't upgrade. Something to do with 4GEE or 4GMAX etc...

They won't give it without proof so I've not voted.

My. Contract is due to end in September. Currently I pay £8.99 for unlimited mins text and 4gb data. Any chance I can get something similar to this? I have a £10 loyalty discount at the moment.

what number to call is it 150 then option

Well that makes sense of my situation.....I think.

I have two lines on my EE account and managed to get EE to match a Plusnet offer that was on at the time (something like £9.00 per month or similar).

Anyhow, when I checked my account there was a £10, £6 and £4 loyalty 'FIXED ADD-ONS', which I knew nothing about, but must be this 'Loyalty' that the OP mentioned.

So my bill should have been around £18.00 per month, but my bill for the last two months had been a combined -£21.98 (negative) for the two identical accounts with Unlimited Calls/SMS+4GB.

The figures didn't add up until now but I guess it breaks down to:

£18 (2 x £9.00) - £40.00 (2 x £20 'Loyalty) = -£22.02 (Negative)

Shame they weren't putting that back into my bank account each month! LOL

I don't fancy pushing my luck and losing what I have to get the extra data though TBH.

Glad I'm not the only one with loyalty discounts on my account. I was on SIM only deal for last 12 months. Original deal was £18 and I got it for £10. They screwed up my first two bills so they applied a credit to give back what they overcharged. Then my bills started coming in at £3/month so I said nothing for the remainder of the contract. I've just upgraded to a new 24month contract and checked my app and I've still got 1 x £1 and 1 x £6 loyalty discount on my account. This is in addition to the 20% corporate discount I got. My first bill is due in a few days so will see if they are still on, fingers crossed. I also paid £49.99 for the handset and that's showing as a credit on my account?? Maybe that will come off on my first bill. I'm not complaining.

For those of you lucky enough to have the £-20, you can ask the service team to switch your plan over to a new plan. Moving to a newer plan means you retain your loyalty discount. If you upgrade to a new plan, you'll loose the discount.

I'd be happy with this but got no chance

Dam I just ported my number from Orange PAUG to EE and they only gave me 250MB data a month
In June they did give the deal with lots of data

Good deal if you can get it

Hmmm........anyone else managed to get it?
pleases share
thanks

mate I will try this tomorrow however I'd like to personally thank you for the June deal.I managed to get it thanks to you. cheers

Where can you find your discounts you might have?

Yeah I wasn't best pleased. i had the money in the bank but the whole point I wanted to pay on cc was that I could pay it over the year interest free.

Banging deal if this is there max speed plan
I pay £17 for it inc EU use

I've just called EE and they couldn't offer me anything like this deal. Best they could offer was 3GB for £8 p/m.

This is their max speed plan which includes EU use.

Are you currently on the £5 deal from June?

Will this work on sim only deal 20gb data unlimited min txt. £16.49pm

Best I got offered for upgrade was 1gb at £9 a month, but I'll try again.

Tried and no joy. Am on the £5 deal from June also. Said that it was a different category so cannot upgrade to it!

I tried 3 times. Same story each time. Seems the OP is the only one to get this deal currently!

I'm also on that deal. Currently have 3 fixed loyalty add-ons of £10, £9 and £1. Wondering if I upgrade to the 30gb plan for £25 if these discounts stay active?!

i was told it didn't exist and that they didnt do 25gb

I did the same two weeks ago. Got the £5 deal and needed more data. Called customer services and was offered unlimited calls & texts with 30gb for £10 a month

tried and didn't get it offered 7gb go £8

Just got mine but it was a bit more expansive than the £6

Care to share your hush, hush deal :thinking:

They just did it for me!!!! Brilliant! Thanks OP! :grin:

I wanted another sim for the same offer but they didn't do it.

Got the same deal for £11.50 a month on a pay monthly plan

Please give us a script replay of what was said between you and EE rep?
Did you recall EE reps name?

Do you have a loyalty discount?

Yep, I do indeed, will give EE a call later!

It is on their website.

Well done.

Have you a link please as I cannot see it?

I got mine done through live chat

That's cool. I got mine over the phone. I didn't know you can change plans on live chat.

lol it's £41, they wanted £21 with the £20 discount from me

Same here! On to the third advisor here

Ice Cold. Sorry

I was also quoted £21 for this plan. I then asked what is next less data amount plan. Then I was given the 25 GB for £6 (£26-£20 loyalty).

Wow!! Thanks.

3rd time lucky! I wanted the 25gb.
But for some reason the advisor Gave me 30gb unlimited unlimited max plan. Works in USA and Canada.
For £6!

Thanks op!
Not cold after all!!

My contract was up this month for renewal - currently on 8GB for £20, best I could get out of them was 25GB for £20 but its not the max tarriff, its the 20GB with a 5GB add on , initially they give me my PAC code to leave and wouldnt budge at all

Lucky lucky I've called twice and live chat 7GB for £8.99 was the only offers today - they won't move me to any other Max plan than that.

Tried twice, second time was with retentions and they wouldn't let me change and keep the loyalty bonus. They also said there's a note on my account to say that I'd already been advised of this :relaxed:

They said they would add extra £1 as I said my budget was £6. But it never came through. So actually £6.99 Can't complain and do not want to call again as it might mess up. They added £35 loyalty and £41.99 contract.
I'm going Canada on tuesday so it's great extra 26gb!

Hmm so if I'm on last year's plan 16gb at £20, I can't get this deal?

Tried But Didn't Get It. Got A Counter Offer 7GB With Unlimited Minutes And Text For £8.99. :cry:‌ :cry:‌ :cry:

I seem to have £10 and £6 loyalty at present. What pushes it up? Is it simply length of service or something more complex?

EE keep telling me that this offer is not available to anyone. Keep asking me for the number of a 'friend' who has this deal. Which I can't provide so looked a right tw*t haha

Yeah, not sure what's going on here

Another call, move to any other plan including other 'current' Max plans lose £20 discount. EE staff must be well jealous of our discounts. EE told me joining moving to any higher priced Max plan the discount would remain and I asked more than once of several different people within my first 7 days, even instore.

Awesome thank you so much. Just upgraded and got the deal on both my numbers. Vey happy. They kept the loyalty discount too.

I've put someone on the case, moving priceplans should not invalidate a loyalty discount...staff don't want to apply changes without removal, moving a plan should not meant you fortify a contractual obligation of a discount, it is not a 'upgrade' it is a priceplan change.

How do u get this loyalty discount? Been with EE since they launched and Orange before that. Over 6 years. And they could not offer me anything close. Even the 7gb for £8.99 was not available... Offered me 4gb for same price lol

This £20 loyalty discount was applied to all contracts which were taken in June 2017 for £5.00 per month.

Luck you. You bettered my plan of 25Gb for £6.
Well done you!

No harm in trying. But this deal was for all those who took £5 offer in June.

As Jagga303 above.

But...Call with known offers from other networks and ask for a PAC - maybe not get £20 a month off but hey good discounts discount.

£20 loyalty was applied to the £5 contracts which were take in June 2017.

I'm happy for those of you who managed to get this deal or in some cases, better deals.

If you had the £5 deal back in June and you want more data for not much more £'s, my advice is to keep trying until you get someone who will sort it for you.

Good luck.

I have tried asking for PAC to hopefully get a better offer but they never seem to care and just hand it over. Looks like I'll be going to 3 or voda

What query from the drop down box did you choose before live chat started, I've just tried technical query but the EE guy just asked me to phone upgrades,as he couldn't help me!

dude, that's not how it works... it's normally a retention offer the system generates automatically. the offers the advisor can give is what's available on his screen. everyone has different offers, that's why some can get it, while others cant. what you say to the advisor doesn't really matter - he can only make available the offers that come up on his screen, based on your account.

Yes but I already have the £20 loyalty discount, currently paying £4.98 pm as per OP!

I bagged that deal :smile: Find I'm not using more than 4gb though so happy to stick. Good luck though for those who try! Good shout.

You may be right.

But surely everyone who took the £5 offer in June, should have same details regarding plan etc, hence should be offered this deal?
I may be wrong, as I don't know how it works

just a question from hukd members: why this deal is hot when it is only for selected few people. in %age may be below 5% of total ee consumers.

I managed to get the 25GB data even though I only started to use the sim when I ported my number from Three network which was around 11 August.
So for 2 months I didn't even use the 4GB sim plan.

Maybe the people who are voting hot:
a. Took the £5 contract and stand a chance to get this.
b. Seeing this deal, others are possibly getting better than their current deals.
c. Being a good deal, some members appreciate it, even though they don't/can't take up the deal.

Quick question to those of you who manged to get this or better offers.
Have you started a new 12 months contract, or is it still continuing from June?

As mine continued from June.

LOL - EE are saying log a complaint you can't move to a 'current' Max plan - are most staff really that jealous of customers discounts/deals

It will be the original term, it's. It a upgrade it's a higher valu priceplan change.

will not entertain me ... sales rep i spoke to says it upgrade deal and my loyalty will not transfer and more so the ee computers shouldnt even allow it.

You know how it goes here, it's so easy just to click on plus before even reading the thread comments, I'm guilty just like thousands of others!

12 month sim only plans - T&C page 6 ee.co.uk/con…pdf


You can move to any 'current' active priceplan higher or the same cost, even a promotional £26/25GB Max plan from a lower Max plan.


2.7 here is interesting, note:we don't need to allow you to downgrade price plan AFTER MINIMUM TERM
ee.co.uk/con…pdf

I have a line on the june offer with £20 loyalty.

Just called to go onto the 25Gb offer, my son uses the line and has killed the 4Gb within days of each month!

I have the £26 25Gb MAX plan on my line that is on the same account, I asked if the other line could be moved to the MAX plan. The advisor refused because it is reduced to £26 only for new lines, not plan changes. She said it would be £41 per month for this.

Ill try again tomorrow to see what they say!

That's decent. Even for an extra £1 I would still pay it for more data! Just don't need it or the hassle. This is a good deal for those who are eligible for sure! EE aren't too bad 'if', as others have said, the option is available to their advisors or they've heard about it. I had to call them with the previous £5 deal because something broke with validating my address and they were good enough to honour it.

Can anyone who has claimed to get this 'deal' post proof. Or is it another non existent EE deal that only a 'selected few' seem to get

I managed to get the deal for myself and partner in June. Two quick online chat sessions today has seen our plans changed to 25gb and £20 discounts retained. Very pleased!

Any chance you can prove it?

When you chose from the query drop down menu, which option did you choose, I tried technical query but once I asked for my data to be increased I was informed that only phoning upgrades Dept could assist me! I have also been refused more data increase like OP via phone, only option offered was increase to 7gb I think girl said £7 or £8 pm! I said my friend has been given increase to 25gb for £21 with loyalty £20 discount, why can't I have this I'm on the same contract? But said that 7gb offer was only option available other than purchasing new Data Sim! I may try again tomorrow!

like i said, its the system that generates the deals, not the advisor you speak with - so it's random.

Obviously that's why they are only offering me 7gb and no more, before this current EE contract I haven't had anything with EE for at least 5 year's! I would like to know how my offers from EE and that of OP and others who have been given the 25gb offer differ and how any history etc as a a EE Customer change the outcome?

The system generates the offers based on each customers spend over the last 6 months. The more you spend over your basic plan price the better the offer you get. There are other factors, but that's the main one.

No luck, they said they don't have that offer available in that price any more.

Just got this deal having spoke to a lovely lady. 5gb for £.Has anyone gone for the 20gb for £1 deal? Was tempted but occassionally use phone in U.S. Amazing prices. 12month contract.

I 1st asked for offers and they said there werent any. However once i said i wanted to switch sim plan then they could offer me the deal on their website minus the loyalty

I didn't select anything from the drop down menus - if you pause on the Contact Us screen for a short while a "Live chat" link appears on the left hand side of the screen. I just clicked through this link and both agents were very helpful.

sorry the 12month contract was from the original sim plan date, so approx 10months on this new deal

Yes.

I have never been with EE before, the £5 deal in June was the first time I joined EE. That sim I only started to use 2 months into the contract too. I have never spent a penny with them over the £4.98 for each June and July's bills.

That's what I meant, I clicked on live chat you type your name, phone number and then your asked to select a reason from drop down menu for your live chat. I chose technical query.

I'm definitely going to keep phoning EE then in that case :rage:

How do you know if you have loyalty?

Ah - I think it was the first option, something to do with account and billing perhaps?

If you have the EE account via app it shows there but only if you have the sim offer from back in June which has now finished!
Here is the original EE sim offer hotukdeals.com/dea…785

Have you any tips for how I should script my phone call to EE for tomorrow, also do you remember the name of the EE rep? Thanks

What you need to do is threaten to leave with your PAC code when your contract comes to an end then you should get a decent offer. You may need to make a few calls for the system to enable the better AOT offers.

You sound like you have insider info :thinking:

I spoke with Kirsty.
When you call, say you need more data and you would like to move to a similar plan with more data. Don't mention upgrade.
If you have the £5 offer with £20 loyalty then first ask for the 30 GB plan and how much it would cost with your £20 loyalty. They should say it will cost you £21. (Originally £41)
Then ask for next plan with less data than 30GB. They should say it's 25GB.
With your £20 loyalty this should cost you £6.(Originally £26)
Good luck!

I had seen it and explained to the guy on the phone, but as usual they weren't any help

I would suggest keep trying.

Just tried to call and get the same deal
They wouldn't do it
They wanted my "friends" number to verify the deal

Hmm, I have two add ons giving me £15 loyalty discount and I'm out of contract..

Can't see this anywhere

I got quizzed several times why my loyalty discount was so high, it's not the computer, staff are jealous - most then go speak to a supervisor about any plan change THEN they come back wanting to remove discounts to change plan. It is dodgy practice by EE staff, the £20 discounts are part of the 12 month agreement - changing to another 'current' same price plan of same or higher price should not mean staff try to get you to forgo the agreed discounts.

Can't see what ?

Call up and say you want to speak to supervisor.
If they ask why, say you want to change plan and staff are wanting to remove discount.
Also mention that when you took the contract you were told you can move to a higher price plan and your discount will stay intact.
Let us know how you get on.

I got the June offer and I really have no idea what they have done to my account.
My first payment was for £4.99 and the following month a £13 credit appeared from nowhere and also another £5 loyalty discount plus the original £20 loyalty discount.
I have not paid a penny for the last two bills and still my account is showing a credit of £13 plus two loyalty discounts that have no expiry date on them that will cover each months line rental.
I definitely will not be chancing calling them for this newer deal.

EE complaints staff have just told me it is them - that you can move to any EE 'currently offered' same price or higher plan but they HAVE to manually remove the discount & negotiate another when changing to another plan, it's not the computer.

Terrible practice of miselling a fixed 12 month contract with a discount that would 'stay' when changing to a higher plan by several EE staff - to then refuse such on request.

I would be lodging complaints with Ofcom if EE try to change the contracted discount ie the existing contract terms for moving to a higher price plan.

See my post above^

I was offered the 25GB but only if I paid £20 with £6 discount and agreed to my ongoing £20 discount removal. They then retracted even that offer. This was the complaints team.

I was told by telesales, 150 and store staff the £20 was indefinite on any same price or higher plan 'current' instore or on the website. I asked this repeatedly and was repeatedly reassured.

Brill. Love to see proof posted on here

Which team was this? Billing team or upgrade team?

Why so quiet now you seen the proof?

I was busy,. unlike some I don't live on this site. Well done on getting that - hardly a deal though when its agent specific

Account and billing maybe? I think it was the first option on the form?

Just spoke with EE Irish call center , very nice guy named Rory. First he said for some reason I had two £20 loyalty's showing on my account, I said nothing, but he said he had to speak to his manager, when came back he said he would have to remove one of the loyalty add-ons otherwise I would be paying zero! Then I was only offered 7gb first but I asked is there anything larger, eventually we got to the 30gb , he said because of the billing cycle ,mine refreshes 15 of each month.that I would be wise to phone back a few days before next bill otherwise I would be paying something like £38 pm , so when I phone back say on 12th September I will only pay approximately £2 more pm with the loyalty discount! I'm very confused to say the least! But it's been noted against my account that when I phone back 12 Sept it shouldn't be questioned! One other thing was the free Apple music was showing two different end dates so he refreshed that so I've started again for another 6 months once I've text music then stream! Thanks again OP :raised_hand:

I've tried again and it didn't work for me. Have spoken with billing and upgardes so far.

Had a try myself via live chat, no joy though.. Will try again later with another advisor

Advisor did ask for my friends number who I said got this deal, obviously, I couldn't give it.. I got the impression though that I would have got the deal if I could prove a 'friend' had got it.. Anyone who got the deal care to share their number via pm? I would be very grateful

I never said I had a friend on this offer, I just followed what op said!

Come on man.
First you asked for proof, when that was provided, now you say it's hardly a deal when its agent specific.
Even if its agent specific as you say, many people have got this deal in past couple of days, so it's a fine deal for them.
You've been asking for proof which you have now got.

Did you manage to get this?

I followed word for word the method Op used, only mentioned a friend getting it after live chat said I couldn't get it...

Call up again.
When you call, say you need more data and you would like to move to a similar plan with more data. Don't mention upgrade.
If you have the £5 offer with £20 loyalty then first ask for the 30 GB plan and how much it would cost with your £20 loyalty. They should say it will cost you £21. (Originally £41)
Then ask for next plan with less data than 30GB. They should say it's 25GB.
With your £20 loyalty this should cost you £6.(Originally £26)
Good luck!

Thank you OP.... Just spent 5 minutes online and first time around got this deal instantly without any problems ..Thank you Rema at EE, happy days. .:)

When does your billing cycle refresh mines 15th of month

Got told to f off and they could give me it for £20 after my discounts.

Mine is 15 too. Thats why I waited until 15 August to post this.

I'm not on the June deal, I'm out of contract and get 16GB for £5.84 (I have £30 loyalty discount).
I thought I'd try and get something more but there you go, move plan lose all discount.

I've just came to the end of a 12 month contract (£20 per month 16GB data), I went on chat just to see what my bill would continue to run at and they advised that it would remain the same, however, noted that I'm eligible for an upgrade. The upgrade is £6 per month for the same package but with 20GB data and a 30 day rolling contract. I accepted this upgrade as it seemed decent.

Could I have got more data? They advised that their 30GB data plan would cost me £26.99

Well Mark must be really jealous of this deal which many have got. That's why he's lying through his teeth about discounts not allowed to be moved onto another plan.

Finally got them to do it.
After calling them 4 times today every person I spoke to said they couldn't do it
I went online and spoke to customer services they did it without a problem
25gb for £6
Thanks @jagga303

Your screen shots are incoherent, can you make them larger.

Same with mine too.

Perfectly coherent if you press Ctrl +

What date does your billing cycle refresh and when have EE said that you can start using the 25gb from. mines 15th of the month, EE have put note on my account to for when I phone back a few days before 15th September to add 30gb data with £20 loyalty!

So have you got to phone back a few days before 15th to start the increased data?

Third time lucky on livechat. Phoned twice and no joy. Tried webchat, got Mark in Newcastle (twice!) earlier in the week and he wasn't having any of it. Got Shabreen on livechat this morning, she was brilliant- even said that it's better than the deal they give their own staff!! £6 now for 20GB (that's what she said, could be 25GB) :grin:

Got mine changed yesterday. Live chat asked if I'd like to start on next billing day or straight away.

I took the second option :grin:

App shows full 25GB today. Also had text this morning confirming too.

Cheers op!!!

The but you quoted that matters, 'you can move to any current active price plan as long as it's higher'

Got both my Sims onto this deal just now, was chatting to this brilliant lady, only thing with my sim plans is, the new plan will start from the 15th of next month. Thanks jagga

When you go Via live or webchat were you signed into your account or not before you put your name, phone number then choose reason from list, what did you choose before live chat started?
Also when does your billing cycle refresh/start, mine is 15th of month?

So you haven't got to phone back a few days before your next billing cycle refreshes to implement the 25gb, I've been informed I've to phone back few days before 15th September to start mine, I'll have to phone EE again PITA!!!

No it's all done and dusted from the initial chat. I wouldn't want to have to phone back, maybe chat and ask if you can start it straight away.

When I phoned yesterday EE rep rory said I could start 30gb straight away but couldn't apply £20 loyalty discount until 15TH September, so I would have to pay £38 because I had already started this month's bill cycle. So noted on my account that when I phone back a few days before 15th September that 30gb will be applied no questions asked, to only pay £2 extra after £20 loyalty discount. I don't know why rory could not just apply 30gb to my account to start automatically on 15th September? But hopefully I will have it once I have phoned ee back in September.

So you're paying £20 for 30gb

Hi I couldn't see the bit where it says you can move to a higher plan, sorry if I'm being dumb

My billing cycle is 13th so not sure relevant. Re live chat I was logged in and think the option I chose was account/ billing. I reckon it's just luck which person you get tho!

Just tried on the phone and the agent said I can only move to plans on my account which had 7, 12 & 30gb. Told her about the 25gb plan but she said that was just for new customers. Clearly didn't know what she's talking about so will try again lunchtime.

I also can't see any option on live chat to chat about existing account but maybe I need to sign in via the app?

Third time lucky! Just got 20GB not 25GB for £5.99 after one failed call and live chat.

Tried on the phone yesterday with no luck, will try live chat when I can get on there.

No, I'm currently paying £4.99 was £24.99 minus £20 loyalty discount, but since I followed the advice of OP after phoning EE yesterday asking for additional data I've been offered 30gb Data, so after discount I was informed I will be paying additional £2 plus £4.99 so £6.99 pm from next billing cycle 15th September.

Great deal. May is ask when you logged in pre-contract change did it show you the plan you're on now as an option?

My upgrade is due and I understand it's a price plan change so when I log in existing it shows me the 30gb plan you mention.

I only see the 25gb if I look at ee website as a new customer.

I was informed Via live chat that if you login to EE account then look for either "getting support" or "I have a query regarding my account" that is supposed to take you to dedicated live chat! So far I've not been able to find it!

Can anyone see the 30gb plan now, I can't, also I've only just noticed that some of the other plans 25gb ends 29th August, so if the 30gb end's same date how can I possibly have that when I phone back in September?

No it didn't show me any other plans, as I was only 2 months into the contract.
I only found out about this offer when I called up to ask for more data then this deal was mentioned to me.

I would call them up and say start new plan straight away or send you text/email which confirms new plan starting in September.

Yeah , I will have to phone anyway as having problems verifying my Apple music ID!

I see. I just called and was told id have to cancel my line and then rejoin which sounds like a fob off. I'm not on same plan as you were but do have a £20 loyalty on my account.

No luck. Already chatted 3 times with 3 separate agents over live chat and none of them willing to add loyalty discount on top of the current 'discounted rate'. how did you guys manage to persuade them to add the loyalty discount as well . :disappointed:

So will keep trying.

blimey! got free data increase from 4gb to 20gb for £4.99 per month. done thru live chat. i just asked i need more data and was offered this straightaway.
thanks op

Just finished live chat and agent originally said I can't have 25gb deal as it's for new customers. Then changed his mind and said I can't transfer discount to the discounted deal.

Maybe I'll be third time lucky

Same

Doesn't work, they even noted on my account the only offers I will get after withdrawing the 25GBoffer for £20.

Same then withdrew it, £21 for 30GB is my higher offer, or 12GB for £16.99. Bad EE treating customers like this.

Have a look at the following thread,but it's expired now! hotukdeals.com/dea…785
This how most of us got the£20 loyalty discount!

Have a look at the following thread,but it's expired now! hotukdeals.com/dea…785
This how most of us got the£20 loyalty discount!

I spoke with josh from EE (Gordie accent, so probably Northeast call center). Asked him to read notes on my account regards call with Rory yesterday. Josh seemed quite taken back by Rorys notes, so much so Josh put me on hold for over five minutes!!!!! I thought we'd been cut off! Comes back I've been reviewing your notes and price plan with another colleague, we determined that Rory was in the wrong offering 30gb for additional £2 pm. Unfortunately you're loyalty discount only applies to your existing plan of £24.99 discounted to £4.99. if you wanted more data it would cancel your loyalty discount and you will have to pay full price for any changes!!! So if anyone gets Josh just hang up and try again! I will try again tomorrow but Josh did mention that he was going to remove Rory's notes so Josh probably added his notes instead!! I believe EE may have become wise to what's going on and have had it stopped! Hope I'm wrong!! I also thought Josh was going to deny me my new start date for Apple music as he said he would have to apply changes to get it working for me as it wouldn't accept my verification!

Update. So I'm not on this June deal as most people on this thread are. I spoke with someone in Newcastle too. Here's what I'm currently on.
EE max 30gb for £20.99 ( price plan is 41.99 with 21 discount applied.)
He offered me the 12gb max plan which is 32.99 and was happy to apply my 21 loyalty discount to the plan meaning I would get 12gb for 11.99 a month. Add my data boost of 5gb as I have my broadband with EE and that 17gb for 11.99 a month. He was happy to move my loyalty over as long as you don't mention "upgrade".
I decided to stick to my 35gb all in plan for 20.99 as I average around 20gb a month usage.
I did mention the deal most have on here but as helpful as he was he couldn't help with that. On his system was my existing 30gb for 41.99, 12gb for 32.99 (both max plans) or a regular 20gb for 37.99.
I hope this helps someone. I'm out of contract and a price plan change won't tie me into another 12 months.

I would call and ask to speak to supervisor.
Say to supervisor you were promised a particular offer by Rory and now josh is denying you that offer.
Tell them you are not happy about the situation and you want the offer that Rory spoke about.
See what happens.

Oh yeah I'm not done yet! Has anyone got a live chat link if possible, I've tried lots of times live chat but I'm getting through only to sale's rep's who never want to help! Is it best to do live chat via EE app not that I can find it or via mobile browser, tablet etc?

I got offered 30gb for £20.99 (originally £41.99 but minus £20 loyalty discount) which at the time I thought was a good deal. Anyway after seeing this thread, I thought I'd try my luck. Called 3 times over 3 days but they wouldn't do anything for me. Tried by luck with live chat today, and thanks to an awesome advisor, I now have 25GB for £6. This is simply amazing. My contract just ended last week, and I have from paying £56.99 a month to £6 a month. :grin:

He said it will come into effect from tomorrow. Hopefully there are no problems.

Same here, just can't get the correct chat system to appear today.

Chat system seems to be very selective!

Nice one! When does your billing date start each month?
I've finally have the same result as yourself, almost same story, constant phoning , live chat EE being refused! Yesterday Rory Irish call center promised me 30gb starting 15th September but I would have to phone back two days before to action it! Phoned earlier today to ask a few questions, Newcastle call center.(evil Josh) reversed what Rory promised, saying I would have to pay a lot more for extra data!
But result a few hours ago I got through to India live chat to the most pleasant person I've ever had the pleasure to live chat with, Emmanuel (my EE guardian :innocent: ). couldn't do enough for me. I've now been sent confirmation text to promise me I shall start on the 15th September 25gb at £6 pm.I will share live chat transcript here later. Thanks again jagga303 for your words of encouragement!

Your deal is as good as done. All calls are recorded. I had this issue last year. Tell them what happened. Ask tgem to listen back to the call. They will listen back to the call as long as what you're saying is correct and offer you the deal.

You can thank me later...

Bull can't get it

Look at the post above yours. Pateo has finally got the deal.

You're welcome. :smile:

Which bull, Red Bull ?

Glad you got it sorted mate.Well done.

When my live chat comes up which option to select? New line? Renew plan/upgrade? Or technical help.
I tried everything other then new line and it won't start chat but when I tried new line it said they can't help existing customers and he referred me to call 150.

Is this still available....

No I will thank you now :raised_hand:

Thanks so much for sharing this, and your encouragement :party:

That's awesome. It starts on the 28th or 29th of the month, however the adviser (who has probably just as kind as the one you had) was so kind and actioned the change almost immediately. I got a text straight away and the change was showing on my online account shortly after. So now I've got 25gb to use till the end of this month. Really happy with my deal.

Just wondering, if I wanted to get the 30gb, what do you think they would say?

haha thank you!! So glad I came across this thread. :smile:

I went from here, shop.ee.co.uk make sure your logged in then wait for a pop-up live chat link in center of screen say's something like "chat with one of our EE specialists"
That's when I found out by end of chat it was India call center! Good luck to you.

Sorry, Regards trying to get 30gb, Be my guest if you want to be the guinea pig LoL :thumbsup:

ISo here's my edited transcript with my EE guardian angel Emmanuel from India live chat.

I have no idea what that means lol

Sorry, referring to your 30gb comment!

Any deals like this for new customers who didn't take the last deal and not withEE?

No luck for me, they said loyal discount can not be carried over as the other price plan is already heavily discount and I chat with a English Call Centre this morning

Try to get on India live chat after 6pm, a bit random but keep trying live chat! make sure your logged in on EE sales page then wait until live chat pop's up in the middle of screen (not the side Pop up) it says chat to a EE specialist. Once you start chatting ask what call center they at? This what EE India person said too me. "Emmanuel:EE always care for their customers, specially when it comes to customers like you. I hope you are happy with the EE services overall?" So they should have the same value for you or anyone else with the loyalty discount! Good luck :thumbsup:

Thanks - just got this deal.
Thought after reading the posts that it would be a load of hassle but thought I may as well try.

Logged into my account and while looking at my details live chat came up. Just stated that I needed more data and was offered 7gb or 12gb and I said needed more like 25-30gb and rep went and asked supervisor and was offered the 25gb for £6 and asked if apple music could be reset since I haven't used the SIM - no problem -will get the 25gb from next billing.

It was the India call centre this morning

HUKD strikes again, thanks to the O/P and other posters for advice

Just got this deal via logging into my account and awaiting Live Chat to pop up got a foreign c/s agent (Anker) and he did it straight away, he offered me 7 or 8 go first for £8 then I mentioned this deal with my loyalty and he said yes of course ( tried last night and got knocked back, advised to call 150)

well please, he even sent a text to confirm (I hope as it's my daughters phone) not sure if my live chat has worked though as no email copy has come back yet despite requesting a copy

I'll go back on live chat tomorrow to confirm all is well
once again thanks to All on here

Spoke to Ofcom, they said I'm right with all the EE links I gave them - contact EE again if they refuse they will lodge a complaint to EE.

Ive spoke to store staff and they confirmed another customer had to fight to get it done, that a plan change is 'current' plans instore or online and marketing really screwed up as discounts are contractual for term and leaving only 1 Max plan on 12m sim only was a balls up.

So I got the 25gb deal for £6 yesterday, and today I spoke to them on live chat about getting 30gb and they just did that for me with no extra cost. So 30gb for £6 :grin:

ee.co.uk/hel…uch and click for service support for live chat

What date does that start from?

I got 35gb for £9.99, more than I need but couldn't really complain! Would have preferred the 25gb for £6!

Should be today. Said it will take a couple of hours to change.

That's a great deal!

Is that your original start date

I'm still getting offered £21 30GB LOL or now the 25GB is back on the cards at £20 ONLY - LOL what idiots are these people, I know my notes read 7 or 12GB aswell but now they have been pulled and denied that's in my note. How completely inconsistent is EE in everything.

Just done the live chat and got the 25gb Max plan for £6 on both my accounts that where the £5 ones from the June offer.

Who did you chat with just now?

Sherya

Just chatting with another Indian chat advisor regarding changing my wife's plan and he says it's not possible anymore - it's been escalated and advisors who have done this plan change may lose their jobs!

I do hope you are just having a joke, please post transcript here!

It's not a joke unfortunately. Something really has put the cat among the pigeons in the last hour or so.

Bull, the 'in life plan changes' are legit.
Can't sack staff for following the procedures EE have for priceplan changes. Absurd lies from advisor or EE management.

I'm sorry I didn't save the chat as I was p****d off!
The advisor said 'you don't want me to lose my job do you?'

What time did you do the live chat?

Just done as in now?

Which option do you select on the Live Char?


Thanks

Phoned around 3pm,option was either account or billing can't remember

I'm live chatting now, third attempt.

No luck again. Basically you need to be in contract and have a price plan change. Not an upgrade, as I am out of contract I can only have upgrade where you can't keep loyalty discount.

Good on all the people who have got this deal, I'm jealous.

You can't upgrade a sim only deal.

And I'm in contract and want to move to the only available Max plan now offered by EE - £26/25GB, they make it up as they go along, even if you meet the plan change restrictions they won't do it. Store staff got quizzed by me this afternoon and they said I was correct in understanding my plan can be moved to any 'current' available plan that is more expensive than 4GB plan. I could go into further details also of EE breaches but I've got someone on the ball with it.

If you want to change price plan to a higher plan they cannot remove contractual discounts that induced the contract sale for a higher plan/cost change, that would be misselling.

All in EE are lying through their teeth, if the computer allows the change then it's because it matches the plan change terms they set up. Staff are jealous the discount is better than a staff contract and don't want to apply it, staff that are applying such are doing their job and sticking to the price plan change policy EE have. Jobsworths are just well jel. Most lie through their teeth the computer won't allow it - well this thread says otherwise!

Yeah and EE Keep telling me all you lot are lying!

But yes as you say if you're in contract you can change to a higher price plan and discount remains. As I'm not in contract it has to be an upgrade deal where no discount can be carried over. So I stick with my current deal at £5.84/m for 16GB.

PS) Im hearing staff want to remove discounts (no legal standing to do so) offer £6 discount = £20 for 25GB and restart 12 month terms - this again constitutes a breach of their own terms on price plan changes.

Staff are abusing thier own plan change policies as contracted left right & centre,

"Your contract length cannot change and the data allowance must match or be higher than your current"

You are in a contract, just not a minimum term, you can indeed change price plan without needing to recontract a minimum term. A upgrade would be a new term with new discounts. If staff don't understand that they are deliberately been trained widespread to missell customers. Being BT that's more than likely.



What plan are you on ?


EE in Jan posted their terms on priceplan changes - community.ee.co.uk/t5/…970

I'm on the £34.99 16GB but I have £30 loyalty discount. It was £4.99 but the RPI increase put it at £5.84 this year.

Is it 4GEE, Essiential or a Max plan ?

I don't know, I think I took it before they launched these new ones. See screenshot.

Ok typical of EE not to show it in MyEE, download a bill - it should state which plan - 4GEE/Essential/Max


While you are in that page again go to the bottom and click NO at 'was everything clear on this page?' And tell them your plan type does not show - only it's a sim contract not the 4GEE/Max/Essential type it is.

That's my downloaded bill. Says the same.

Ridiculous ! How can you work out a price plan change with thier terms I posted if you don't know! So you call & they con you no doubt.

Looks like the old Extra plan from Feb 2016 to August 2016
ee.co.uk/con…pdf

which throws another spanner in the works as there is no Extra migration policy to 4GEE/Essential/Max here community.ee.co.uk/t5/…397

Arse & elbow come to mind.

Yeah that seems like the one I'm on. I definitely get the higher speed data as I've had over 200mbps on 4G+.
So I think I'm just going to leave it, I get a decent deal at £6 for 16GB. I just wanted 25GB for the same money!

It's a good plan, I need Max plans for AUZealand and the Americas. The fact they have removed all them from 'current' plans but one 25GB plan and I satisfy every term to move to it is a joke. As I said I have someone on the case, many breaches of contract. And staff lying is infuriating way to treat a customer, marketing choose to offer one 'current' Max plan and discounts are part of the contract to intice the contract sale - so they scrEwEd up, you don't screw the customer over for employee errors.

I got told and it looks like others have
this new deal starts next month eg
when your next bill cycle starts

Unless EE try to bamboozle us with some perverted bull :poop: they decide to make up :thinking:

Anyone have this via their EE app under get add-ons, I haven't clicked into it any further as I'm unsure if it will activate it? Had take photo from my tablet as I've noticed EE must of put some anti screenshot blocker into EE app!
i wonder if the £20 loyalty discount can be used against this automatically?

Hey guys, so yesterday I had 25gb for £6. I am now getting 35gb for £6. So happy right now. :grin:
The adviser added 10gb data on my account for the duration of the contract for free. So nice of them!

No that will add £19.99 to your bill, additional data bundle. You can click through and then that page allows you to add it, note it says UK, EU is obviously included but Max plans can use in Americas & Australasia 5 countries .

Was this via live chat or 150, also which call center and name of advisor please? Can we see transcript please? thanks

Okay thanks for the advice.

just got this! spoke to a helpful adviser on live chat this morning, aritra. asked her if i can get more data. she told me 7gb for £27.99 after discount £8. i asked for around 30gb she said £41.99 after discount £21.99. i then asked about 25gb, she said £25.99 after discount £6. i asked to take that and she has sorted it out!!

my contract with 25gb starts 2morrow. on the same contract so the Max plan with 25gb instead of 4gb for £6 a month!!

ive got confirmation via text and my account info will be updated by midnight tonight.

Thanks OP. HEAT ADDED!!!

When does your billing date usually start from each month, as I've been informed my 25gb will not start until usual 15th of next month, why have some been instantly started on 25gb but others like myself been informed you're next billing date?

Just done the live chat again and getting both mine starting within 24hrs

So started before your usual billing start date, was it India chat center?

Thanks OP , English centre webchat won't do but just chat to an Indian centre and do it for £6 /25GB

Is your £6 /25GB starting today or from your next billing start date?

It's not as straight forward though, three times now Indian centre has refused our second account move. They approved the first one though - just so inconsistent :rage:

What option did you choose before starting live chat?

None of those work for me, 3 of them won't start a chat session, the fourth goes to new sales who just tell you to call 150.

I used this chat and always choose option 1 (I pay monthly - Account/Billing Enquiry).

Is that via your mobile ee app or browser, is there a way you can put a link here please? What page did you start on before you got to live chat?

Browser.... ee.co.uk/hel…uch
Then choose EE, Service Support

You can ask for immediate and they manually push it through - usually takes 24 hours max, prorata billing, or they just do the next billing date as standard.

:unamused:


I logged into EE on a iPhone browser then the options djnield showed as these are for 'current' customers - not the word 'current' seems very much anything by my and the threads experience on priceplan change terms with EE! :astonished:


I had to login several times to get the correct chat drop down menu when I already was, it kept throwing me to the non login chat & not recognising I was already logged in and asking me to do such,another bug with EE.

Hey what device are you getting 200mbps on? And what area?

India and the manager would not do it, good luck those that can.

I wonder if if it's account specific. Getting one account but not the other even after multiple conversations is a bit coincidental. I think having a ding dong with an Indian manager has got our account marked as DO NOT OFFER or something.

Then some fresh peeps today saying they got it no problem. I can't figure :thinking:

Result, back of the net, 25gb to start immediately according to Ankur Kapoor with confirmation text :raised_hand: Cheers for live chat link worked a treat :thumbsup:

which link did you use?, i cant get live chat to work

See! I don't get it????

Are we supposed to continually try until it happens?

OnePlus 3T and LS13.

Sorry if this is a stupid question, but, if you've just transferred to EE from 3, how did you get a £20 loyalty discount?

When I got offered this deal, mine also started on my next billing date (15 August).

6th time lucky!! used the live chat link a couple of pages back, Got thru to Anapurna, asked about plan with more data, straight away was offered the 25G for £6! plan starts 15/9.. she said its a very popular plan! I'm well happy, thought the original deal was good.. this one is out of this world! thanks to OP and all the people who commented on this thread, without you all i'd have given up!

You mean "bowled him through the gate"' :smile:
Well done.....finally.

I took the EE £5 sim in June but didn't use it. I waited until my 3 contract ended on 10 August and ported my number over to EE on 11 August.
On 11 August I called EE to ask for my data, and they offered me the £6 25GB deal and said it would start on my next billing date which was 15 August.
On 15 August this new plan took effect and that's when I posted this deal.

Hope it's all clear now.

That's the only way if you don't initially get it.

Well blow me down....

My account is marked, I can no longer request any changes via chat anymore. I must visit a store from now on. My account notes will deny chat operators from helping further.

just WOW!

Originally from this expired thread hotukdeals.com/dea…785

Each time I tried they kept saying as you were told last time blah blah so they add notes. That was the Newcastle people.

When I've done Indian live chat I asked for them to read any notes from previous chats just to see what they say about notes from UK chats but the Indian people say they can't see UK notes!

It is true then.
Did you not get anywhere then in the end?

Said my 25gb will be added at midnight. my contract will continue as normal. Billing date will stay 15th. Just only change is from 4gb to 25gb and £6 a month

Same here now KB, so we can't really start going over the original 4gb until 24 hours?

Looks like the deal is gone. When i called them they were not able to do it. Think EE had caught on and scrapped it

no luck tried today, chat they been reading my history

on the phone, it got applied but when the supervisor realised i already had 20 discount, decided not to giv it to me...

oh well i tried.

thanks for bringing it to my attention

Seriously log a complaint with Ofcom. This is not a dispute over excess charges or mistakes by EE. They are blatantly breaching their own price plan changes rules and T&C of contracts by even trying to remove discounts in the minimum agreed term of discount. The more people who Ofcom the better, the fact there is no full priceplan change rules in the T&C is abhorrently, absurdly a breach of the contract in itself.

Just checked my EE app details

Whilst I was told my new 25GB would start on 15.Sept.2017

A number of my addons (Apple Music & £20 loyalty) state end 15 Sept 2017 ??

Whilst I have my live chat record to prove my loyalty discount continues

Has anyone who transferred straight away check there account details yet

This is normal. When I got this deal, my Apple music and loyalty discount showed 15 August, which is my billing date. After this date my app now shows Apple music expires February 2018 and loyalty discount has no end date.
So not to worry.

Does that mean the loyalty discount will continue after 12 months?

Lies, they knew what mine said of my last contacts, under Data Protection Act you should be able to access the last few notes via the EE employee accessing such if you have proceeded through account security, to make you do a SAR is horrendously poor show.

I would submit a SAR from EE and when you receive it contact the Information Commissioners Office and lodge a complaint about the refusal to share the most recent dated notes on YOUR account and the expectation EE have to you to do such via SAR is unacceptable, costly and time consuming rather than being disclosed on a call to a EE customer service staff member post account security. It is not like staff have to go to another department and request such information from data back ups, it is live on customer services system for all staff to read, not sure how far it goes back but recent account notes are readily available to customer services call handlers in ALL call centres.

You would not expect your bank call centre to refuse to discuss recent activities on account with "nope use a branch", customer service is part of the servicing T&C of the contract, unless there is fraud or criminal activity suspected, EE have no right to enforce you use stores only (unless showing ID for security reasons to then allow you to access via 150/Live Chat again or process a non-store upgrade). You could be disabled and unable to gain access to a store, or its distance. They really do have their back up against the wall by their 'current' available priceplan marketing error and priceplan change policy - left & right hands don't know what each are doing - and EE are barking and biting customers for internal issues - appalling.

ee.co.uk/pri…icy


ico.org.uk/con…ns/

BTW on good authority EE are monitoring the thread as they were the original deal. Customer/s have pointed EE to HUKD as many HUKD tell them where? (Granted on deals like this that are actually allowed as part of contracted T&C, but when glitches appear and people point them to HUKD - why ? - no I haven't mentioned this thread to EE myself, only their T&C and plan change terms)

I for one found the info here on HUKD and had a invite to EE £5 deal, I came across it having a clear out after I ordered -over that weekend.

If EE are monitoring this page/deal

Then why did I like many others get a 2nd and in my case 3rd call offering me another £6 sim only deal

As in there words I had an excellent credit score and they could offer me another one

Despite the calls I turned them down as I was tied into other sim only deals

The current AM sub ends due to plan change, you may have to reactive Apple Music on your phone - it may glitch and not activate again and you would need to call 150 for them to clear previous activation - I had this happen last year when they did something to a account in error and they changed the error but didn't reset the automatic change of AM.

The offers apparently were made to customers who orders got stuck in the system - but staff were willing to give as many sims as the 'credit checked' computer allowed, the promotion was not well applied in EE system as it was meant to be PAYG to PM transfers only - I couldn't auto transfer my EE payg numbers to PM as the computer was not allowing it to happen with the £20 discount a month, telesales said we will issue new numbers to get round the system and then activate sims on arrival and move the payg numbers across. I didn't bother moving the numbers after all.

They offered me the same recently any sim I wanted, £20 - £6 off for 25GB or any mobile broadband sim, but not the change for £6.

All in marketing & whoever is doing customer service system coding (Oracle?) for EE have not a clue what EE promotions fully are because none of it is linking up as it should for a flawless experience for staff or customers.Being BT owned now that is hardly a surprise.

BTW on a side line BT India care is all being moved to backhaul and U.K. 150 staff will be the ones dealing with them - i.e. Instructing them not their outsourced Indian script, just like EE are now doing, live chat will also be moved away from India for all BT companies, this came from a BT call centre staff member I know, effectively BT are putting the BRITISH back in BT on customer facing after a long farce and many slapped wrists from Ofcom.

Anyone else get these similar texts from ee after confirmation via Live chat India?

No they just politely told me to F off LOL

I got text confirmation that mine changes to 25g on 15/9

Just checked my EE app, so it only takes a few hours, lovely jubbly :party:

‌ :thumbsup:

I got a text (after I asked for confirmation)
Stating Mr Xxxxx xxxxxxxx you now have 25GB for £6

Do the discounts stay after your contract ends? i could upgrade the now but contract not over until oct so kinda would rather move the plan if it will not revert to full price in october

Yes it will. There is no expiry date and it is under the add-ons which cannot be removed.

This just get better and better :raised_hand:

cheers but they will not offer me any deal only full price upgrade of plans - my 13 discount :disappointed: If you want to change your plan now you can choose the deals- 7gb @ £15.99; 8GB @ £14.99 ; 12GB @ £19.99 ; 20GB @ £23.99 and 40GB @ £28.99/m after discount grrr
still in chat asked for manager and threatened with contacting ofcom because i cant access these full priced deals online and feels wrong they cant offer me the online deals...

On a different subject, back in 2014 there was a Tmobile sim only deal on HUKD.
It was a price error.
250 mins, 500 texts and 250 mb data. It should have been £8.00 per month but due to the pricing error it was advertised as £0.00 per month with a monthly discount of £8.00 per month. After the 12 months term was up the £8.00 discount is still being applied even today, 4 years later.
I took a couple of those sims with Tmobile and can say their customer service is fantastic.
Now they have given me extra 500 mins on each of those sims (750 in total) and unlimited data free of charge. So now I only pay 80odd pence(with the rpi increase) per month for each sim with 750 mins 500 texts and unlimited data on each sim
I was going to start a separate thread for this deal too to increase the minutes and data allowance for those people who took that deal but didn't bother.
Hopefully with this deal, the loyalty discount should continue after the 12 months.

I had to share this little double standards quotes India chat center said too me, I feel a mixture slightly nauseous, guilty, and ROLMFHO TBH!!!


Especially that I'm " the true face of EE services" I cannot even look in a mirror anymore, is it just me or do I detect a hint of envy in the EE advisors word's?

Thanks for waiting. Sorry it took so long, I have asked and been advised If you process a change of plan you would still only have the discounts you currently have, so would pay the prices I mentioned. But as you are ready for an upgrade to get the new deals you would have to either sign up to a new deal or take it as a new line if you didn’t want to change this contract yet.


oh i give up... not out of contract until 28th oct sure be nice they did something puts me off staying with them..

Immediately, cba to wait another 28 days lol

I remember this one, Originally T-Mobile refuse to accept it then backtrack to honour the deal

That's correct.

There was an even earlier one in 2011. I think it was 250 minutes, unlimited texts and 500MB data for £0.00. The fact that only EE/T-Mobile seem to do this makes me think it is deliberate and not a mistake.

They probably do it to boost their customer numbers and possibly up-sell.

That is the absolute best deal I've ever heard of, though I suspect there is a FUP on the "unlimited" data.

i've written to the CEO marc.allera @ee.co.uk

with regards to the lack of communication regarding this deal and the inconsistency in applying it to all customers.

anyone else fancy giving their opinion to EE who aim to be number 1 rated for customer service/satisfaction?

I'm the original poster and was the first to get this deal.
My opinion regarding EE and the fact that I just left 3 network is that EE is definitely number 1 for customer service/satisfaction, after all why wouldn't I rate them so high as I was only with them for 2 months and they offered me this deal.
Regarding lack of communication about this deal and being inconsistent in applying it to all customers, I agree they should pull their socks up regarding these issues.
Other than that, I can't fault them to be honest.

I have a friend who has been with EE/Orange for years. Could they get this deal on a second line ? (For myself haha)

Have they a £20 loyalty discount already, if yes then yes if no then no!
hotukdeals.com/dea…785

Completely depends if in myEE it shows a discount end date, if it does it's for X term if not it is ongoing.

I've had a work contract previously and a personal and they both showed end dates for discount period.

My god, some people on this thread need to get out more!

Well surely that's what they are planning to do, hence needing more mobile data :grin:

‌ :relaxed:‌ :grin:‌ :joy:

Maybe you like being miss sold things, I don't - I asked three staff everything I needed to know esp about priceplan changes and discounts in the legal period of return and cancellation.

Laymans terms: lawdonut.co.uk/bus…ing

‌ :muscle:

Having a 4MBPS exchange speed to premises when Sky is downloading or streaming content means mobile data has to be used, and that's off peak, try using peak time at home in the evening internetting and Sky box activity when the BT Openreach Broadband network is saturated - often 50% of that 4MBPS is only available so the dependency on mobile data is high. Moving broadband providers won't help as it is BT Openreach, only a third of the exchange is Fibre enabled and has been for years, BT are not interested in rolling out to the other thousands of homes. I'm not paying Virgin minimum 100MBPS when at the property when all I require is better speeds on ADSL2 ( 8-20Mbps) or minimal Fibre connection speed to get to about proper ADSL2 speeds. Even Talk Talk won't set up broadband at the property because they said 'we will fail the basic speeds required for Ofcom'.

A good read here for those in laymans broadband Talk and those people who think everyone has acceptable broadband speeds and not dependant on mobile broadband
ispreview.co.uk/ind…tml

A network signal box or wifi calling is no good as due to broadband speeds. It's been tried.

The indoor coverage at home for calls let alone mobile data is also very patchy even at windows throughout the property on ALL mobile networks. This is the edge of a major city, not the sticks or deep sticks of the country.

But mobile data can be tweaked by moving position in the property (it also means I spend less time online lol). The call quality on EE is poor (they said they upgraded recently - bull) but on the Three contract I took out AFTER the EE sims I took out for 'Binge' to counteract the home broadband issue with the unlimited streaming on certain services & the Three call quality is flawless. I can't even now just use the EE contract for 25GB data at home and Three for good call quality as my main calling number. EE speeds are much poorer than Three, they are using backhaul capacity here for their poor 3/4G data speeds (EE 3&4G are the same speed city wide, only the 3/4G icon changes not the speed) and call quality is suffering.

Some people really don't understand 'poor broadband speeds' do they Dave80, as true as your comment to Anthony69 is - it's also funny aF :wink:‌ :grin:‌ :thumbsup:

The 'Max' speed I get in City Centre is 25/6MBPS on EE, 4G coverage maps are a lie as only the city centre has it. At my property I bounce between Edge and 3G 4MBPS - sometimes I get a bounce to circa 8MBPS but it quickly drops back
to 3-4MBPS - it's not like I can even stream stuff without jitter, I just want to browse. Explaining this to EE staff they try to sell my EE broadband after I have explained it's a exchange limitation speed not provider.

City centre:

Now compare EE 4G with its MBNL backhaul partner Three (I've deliberately posted further tests away from EEs city centre only ACTUAL 4G coverage where only EE 2/3G exists)


Three:

Top speed:






Other tests:

speedtest.net/my-…380


speedtest.net/my-…427


speedtest.net/my-…569


And the chEEky beggars with their 'UK best network' won't give me a 'current' price plan change so I can use even their pisspoor data!

Chatted to someone from the UK and they refused the OP offer. Then tried my luck half an hour ago and got through to someone in India. I have a £15 loyalty bonus and my Sim only contract has expired. They offer 20GB at £4.99 or 25GB at £9.99 after the £15 loyalty was taken off. Not as good as the OP's deal, but good never-the-less. So you don't have to have the £20 loyalty to take up a deal.

LOL that post says whatever happens if you change up you have to pay £5 more than you are now.

I was referring to the fact if you have £20 or whatever loyalty discount that obviously your not going to get any reduction!

No the priceplan must be £5 more, not the cost, i.e. Discounts remain intact, nowhere there does it say you lose discounts or in (the non existent FULL priceplan change) T&C because at contract commencement/renewal/upgrade the discount is for the term or ongoing, because removing discounts is a renegotiation of the contract &T&C - customers are asking to move price plan not renegotiate another Minimum XX contract term - and it is quite clear EE don't allow staff to do that for a priceplan change request, they made it clear in that link.

The £5 jump from one EE Max plan to another 'current' EE Max plan is as business decision invalidated by EE as EE only has one Max plan available to customers (25GB £26) who purchased via website (and if even had to be completed by telesales (due to their own internal issues).

Phoned and on chat no 25gb deal anymore?could be account pacific.

You need to get live chat via India, most people have got it that way

was india twice i tried both say i can only move to a normal priced tariff minus my loyalty and refuse all online packages

Click link ee.co.uk/hel…ate
You will then need to scroll up until you see, then choose ee if that is what you want. then click on click for service support.

Choose first option
 then wait for chat page! Good luck :thumbsup:

Just a quick question how do I find out when my loyalty discount runs out and if I can transfer it to another contract type?

ofcom advice... move provider hahaha .. you know what if they cant be transparent i might just do that ..

News just in, my source got Ofcom agreement that contractual agreements are being broken. Ofcom took complaint, EE point blank didn't discuss -just said we are issuing a deadlock letter for Ombudsman.

I guess everyone refused needs to start contacting Ofcom about EE abuse of contractual discounts removal to change priceplan. When Ofcom see a pattern they investigate.



I've never heard of a deadlock letter issued so quick - and NEVER without discussion of a Ofcom complaint to any telecom provider.

What does this mean for us unlucky ones?

Call Ofcom lodge a complaint against EE, mis-selling (told me I could move to another 'current' store or EE web shop plan as long as it has higher data/cost - not the actual specifics they have (posted on a EE forum by staff) and refusal keep contractual discounts that inticed the sale when you joined when moving plan.

Read the whole thread and you'll see my other posts, I was especially mindful of asking staff plenty of info before sims were received as many planned situations would affect my future use.

There is also no official clear policy on price plan changes its bits here there and everywhere, nor do staff tell customers they can refuse them up or down AT ANY TIME - even down after minimum term served EE can refuse to move you plan.

You have the power who were refused via Ofcom to enforce EE to do the right thing, stop breaking Consumer Contracts Regulations and put in a fair official policy document or in T&C the full terms of 'in life plan changes'. A company of BT magnitude should be doing it by default.

they not refusing me as such just refusing to move me to any deal on website and only offering full priced - discount unless i choose to upgrade early into a new contract (in contract until 28th oct).. my annoyance is i cant even get access to all full priced packages online and as discount not even marked in most cases how exactly are you meant to work it out.. this thread proves they just offer widely different things to different people. so how can i take any advisors prices as fact?

From what I remember seaniboy said it never runs out! I maybe wrong!
Have a look Via your EE app or EE account!
Below from my EE account showing £20 loyalty discount with indicator when it ends!

I see EE website shop is been closed all day, :thinking:

its up for me the now..

You pay for AM? Such poor quality! Try Tidal via Sennheiser CapTune app - 3 months free is till going if you go to settings and click sign up to Tidal :wink:

I don't know why it shows that on my ee website account via ee app it is showing free for 6 months, but thanks for pointing it out :wink: BTW I have the Tidal trial thanks.

What plan priceplan ? sim only ?


I've never been on sim only and been refused a plan move or discount continuing on 'current' plans from any network. If you google 'Vodafone price plan change" or replace that with Three or o2 you get a official page - infact you can login to your account with all them and change it yourself, you can't do either with EE, even T-Mobile & Orange customers can still login online and change plan.

EE are conning customers to give up contractual minimum term discounts to move to a priceplan that 'we dont have to let you move to a higher cost plan' if they don't want

Give up the discount in your minimum term or no move is tangible to deception, it's certainly not inline with Consumer Contracts Regulations - if you want to spend more per month than the monthly contracted amount at contract start date & within minimum term with discounts then holding a customer to ransom to give up that discount to change plan to that companies financial gain over the agreed amount that was contracted is not enforceable by EE.

By changing to a higher priceplan where you pay 1p more a monthyou are already giving them more money than the contract agreement stipulates for the minimum remaining term.

anyone who got this deal had a phone call from EE today ?
I got it for my daughter, she has had 2 calls today from 01844 398610
also a text message about taking out another sim (with 20GB) for just (wait for it) £18:90 a month

OMG can't believe that this offer exists! I just spoke to customer services and got this offer!! Heres the run down of what happened:
- Only was offered 8GB and 12GB
- Said my friend got offered 25GB
- Didn't come up on his system for anything higher than 12GB so he spoke to his manager (Was on hold for about 5-6mins)
- Offered 25GB for £10 and tried to get me to take it "such a great offer" and everything
- Said my friend got it for £6 a week ago and I couldn't ring then because I had porting issues
- Spoke to manager again (was on hold for about 2 mins) and was offered it for £6!

BEST DEAL EVER!!

yes sim only as i liked my phone .. i get unlimited calls, text and 5gb data for around £9 .. i will leave if i get better else where or on a new line ...sadly ee is the only network thats half decent here so they know we have limited options (them and likes of bt, plusnet ect) ... think best i was offered was 8gb for extra 6 quid ... because i can only move to other so called full priced plans that they will then deduct my 13 loyalty from.. by all accounts as an existing customer we cant move to any plans that are advertised online and according to one sales rep the sales people doing this are breaking the company rules on such matters

No problem (keeping a discount if you have one - in a minimum term (or open ended) moving to a 'current' offered sim only priceplan with any other network that is more expensive. That has been the industry way for years, EE are now saying NO but with no FULL explicit T&C in contracts because they can't write they will remove discounts in minimum term if you chose to spend more per month than the contract start/agreement because that's a unfair term - they are trying to do it on the fly misleading customers.

Having a larf...

i haven't got this deal but missed a call from ee today, no idea what they want to discuss as their offices they rang from are now closed. 01844 398610


so what exactly is the basis for writing to ofcom?

I can't log into my EE account for the last 2 days (app or website). Anybody else having this problem?

Just checked mines works fine.

Clear cookies, or use another browser - the website often does this.

Is this deal totally out of the question if you aren't currently with EE?

Anyone willing to help me get this deal :smile:

yes, I'm afraid so.

Help in what way?

If you're not on EE then it's going to be near impossible to get this. If yo're on EE but no loyalty discount then it's very difficult as well.
Sorry.

I am on EE, i do receive loyalty discount.

I believe - I have a 5 GB plan 2000 mins, 2000 text a month
20 pound a month 6 £ loyalty discount
so paying 13.99 a month

But this 6 pounds a month for 20 GB is chilling :smile: . Would like to have one

Help that you are qualified to take a SIM at this price but you dont want to do it, but willing to do it and transfer it on my name
OR
you have an option to take multiple SIM at this price and offer one to me and change the SIM on my name. :P

I think you could possibly get this deal, but for £20 per month as you only have £6 loyalty discount.
£26 - £6 = £20

Sorry as jagga303 say's!

which is pretty useless, will be happy to stay on the current plan or move to vodafone :disappointed:

Yes I agree. But this deal was aimed at the people who got £5 deal back in June, who have the £20 loyalty discount.

Yes, i understood that, i was wondering if anyone can help me get a SIM :), no worries. Thanks for your time on this.

In all sense, offers should be for every one. Not for selected few. Targetted marketting for a reason. Iam quiet sure EE had a reason to do it.

EE didn't invite anybody for this offer, I was the one who initially called up and got this deal.
Many people here got this and there were some who didn't get it.
But I agree that everyone who had the £20 loyalty discount should get this deal.

when spoke to customer care - the last thing i was offered was
25 GB Plan for 20 £'s.

Sounds about right, as you said you have £6 loyalty discount.

correct, first they offered me 23 pounds,then when i said i already have a 6 pound loyalty discount, they offered me this

Epic!!! Managed to get this just now, thank you!

The story I got was "if you have your friend's phone number, we can check their account and match it that way"
So anyone who did manage to bag it... can I get your number? :kissing_heart:‌ :relaxed:

Telephone or online chat?

Live chat, followed the link a couple of pages back.

Pspvita23 h, 15 m agoPhoned and on chat no 25gb deal anymore?could be account pacific.
Click link ee.co.uk/hel…ate
You will then need to scroll up until you see, then choose ee if that is what you want. then click on click for service support.

Choose first option
 then wait for chat page! Good luck :thumbsup:

They are gonna live to regret it haha, ok...update...contact for EE received deadlock letter today!

Exactly what they told me, initially.

UK Chat



thoughts?

Sorry if it's already been pointed out...

My problem is that my tariff's original value is £34.99 without my loyalty (£14.99 with).
You can only go down, not up, based on the "face value" of the tariff, which is why I'm getting knocked back.

So if your tariff before loyalty discount is greater than £26, forget it.
If your tariff before loyalty discount is less than £26, you're a winner.

My original tariff was £25, after loyalty discount £5
My new plan I moved to was originally £26 after loyalty discount £6
So I managed to move up rather than down as you suggest.

Thank u jaggaman
Got the deal through live chat
30gb for £1.99
For some reason i had 2 £20 loyalty discounts

30gb will start 11/9 next billing cycle

But now when i log into ee account , it's showing expiry date 11/9 for the two £20 loyalty discounts

I have the transcript saved just in case

so in essence you've had your loyalty removed? crazy why would u agree to that

Wow! Your deal is amazing. Well done.

It hasn't removed the discount. It is normal for it to be displayed like this until next billing date. After the billing date, no expiry date will be shown for the discount.

yeah i hope so ..
i was looking at the deal from back in June and it seems others are in the same boat were they have 2 $20 discounts and have not made any payments yet .
i only made 1 payment so for $4.98 and then ever since i've had credits on my acount

that remains to be seen or has it happened for someone? be funny if there was now an expiry date on the discount
‌ :smile:

It happened to me. But now my discount shows no expiry date.

What EE are offering customers is the instore plans, the only place they are 'current'.

The £6 off £26 is a joke, you can get it for 20% off by buying a payg sim and asking to move to the £26 PM plan!

still not guaranteed for everyone till it happens

Correct, EE are saying that is a promotional plan though...so promotional infact it replaced all other 'online' Max plans :blush: if it was promotional other Max plans would be available online where we bought our sims from.


What they are trying to do is move us to 'instore' only plans. Get a brochure in store - THE GUIDE.


The £2.50/£5.00 minimum requirement to move plans is for 12/24 month handset contracts NOT sim only - any price rise on a change of any 'current' sim only plan is valid - even £1, it is over the contracted amount of £5 per month.


The senior management have no F'in clue what they are feeding down to staff, I spoke to the CMA today who want my contact to contact them about the matter. :smile:

I've had my work discount applied to my contract but it's not showing in my account do I have to wait until my next bill for it to appear?

"PAY MONTHLY" - page 21



"SIM PLANS" page 23


Funny enough there is no 'in life plan change' terms or conditions in the brochure T&C or online - so the whole EE Community staff post is just fraud, these £2.50/£5.00 plan changes or plan move 'rules' don't exist anywhere official in T&C.


I bet the EE Executive Office are glad they sent the account holder a deadlock letter now - without discussion on the matter at hand after Ofcom contacted EE :grin:

As I said the Competition & Mergers Authority have took a interest in these unfair terms - and these other terms that don't actually "exist" in official EE format that staff misleading customers on calls to EE or staff posting on the EE Community Forum.
‌ :wink:

I can see a CMA and Ofcom joint investigation coming on :grin: Did I mention fine too ? Apparently a £42 million fine in March wasn't enough for BT :wink:

well I've just been on Live Chat to double check
and I was told yes the £20 loyalty discount continues
asked how much for my new plan, told £6 after the £20 discount

so wait a few days till it says it can't be removed then u can be at ease, otherwise i don't trust anything anyone says anymore

I also had two £20 loyalty discounts on my EE account, but I didn't actually see or know about it until I phoned EE last week, the EE Rep who pointed this out to me said it's a glitch and it would have to be removed!

Ditto!

Tried several times on live chat but no deal. I give up. Happy for those that got it

I'm gutted for you teerex :disappointed: so unfair.

What's the link for the EE speed test? All the Three tests are a bit slow tbh.

Slow? In comparison to EE :grin:‌ :grin: it's practically Fibre V ADSL Mbps

heres 2 bars of 4G I just done, 4.51 Down, 0.15 Up iPhone 6s speedtest.net/my-…959

An 3G 3 bars: 7.27 Down, 0.82 Up
speedtest.net/my-…945

4G test 2: improvement but under 10Mbps in the same spot as above tests
speedtest.net/my-…338


Now what were you saying about EEs partner Three in base station transmissions and its speed being slow again ?

The first one is on one bar of signal, and the other two are to a server on Douglas on the Isle of Man??! That's not going to help the results.

It looks like you're just in an area with poor EE coverage, EE and Three share only the backhaul for 4G nothing else.

I don't chose the server.

Its not coverage its capacity, Orange base stations I assume not fully upgraded - T-Mobile had a lack of them, I know my area kept most of the O base stations were kept. You can't use 4G Voice calling as calls break up worse than 2&3G, the capacity is being used for data to improve speed that's still under the lower 3G speeds, 4G has no speed increase over 3G but Three can manage 65Mbps from the same base stations. Can only hazard a guess the Orange hardware has not been upgraded fully like they said was happening. At least data is useable but slow, call quality is horrific. They share 3G, it was T-Mobile & Three that set up MBNL Ltd as joint backhaul company.

I thought great I'll just use it for (slower but) data, but EE won't let me change plan. So looks like I'll use Three and spend £10 planand £15 add ons for 30GB/AYCE data.

Saying it's not available any more even though it's on website till 29th August. 1st time trying. Still got Indian agent online.

who said its not available anymore? did they admit to it being a promotional offer?

Cheers. I couldn't figure out how a new customer could swing a loyalty bonus.

Good work there.

Apparently previous customer to July 17th with Apple Music need to op in for free data for streaming...

"Get the most from your remaining 3 months of free Apple Music. Text STREAM to 150 and you can stream and download music from the app for 6 months without using your data allowance. Just an extra treat from us. Text STOP to 1234 to opt out from marketing"


Dodgy.

What's dodgy about it :unamused:

Staff didn't tell me I had to opt in, they said it was free for all even current customers. Nice staff, absolutely poor info fed down to them.

so i've just had this deal applied to my account after it was dealt with, addon is showing an expiry date of next june, does anyone else have this?

no expiry on my account

The service rep in India did. I pointed the rep to homepage and he said that's just for new connections

Seeing all the deals being offered on here I'm hoping for a similar deal when my contract ends in 3 weeks otherwise I'm off to Three

Can someone kindly share if they got this deal since last night around 8pm?

basically the deals are offered on an account per acount basis, so no harm in asking what is available to you, then when you get offered something ask for more data, then ask for a cheaper price by pointing out whats on the site.
good luck

Cheers Jonny.

Can someone share when they last got this deal please, im trying for 2nd day in a row and told same thing that its only for newlines and upgrades, both of which have no loyalty discount applied.

I'm likely to be in the same position, contract ends in 3 weeks if I don't get the deal I want I'll go to BT, Three or Vodafone all of whom seem to have decent contract offers at the moment. I have three contracts at the moment and my loyalty discount on £120 worth of contracts is £1 a month.

why wait 3 weeks ring now and see what they can do, no harm in asking

Had the same thought but unable to get webchat to work at the moment and like a record of conversations just in case

Jeeziz EE are well ripping you off!

For those who don't have it yet keep trying on webchat. Eventually someone will offer it after speaking to their Indian manager. Here are those that said no vs yes.

NO

Dilip

Rohit

Puyesh

Abhishek

Josh

Anand

Neha




YES

Shabreen

Sherya

Anker

Emmanuel 7.30pm Friday

Originally my first phone call was with Irish call center, Rory gave me 30gb but said have to wait until billing start date.
Phoned back few days later got through to Newcastle call center to Evil Josh he reversed what Rory promised, saying it was wrong!
Third time I went Via live chat India, Emmanuel agreed to give me 25gb but again have to wait until billing start date!
Fourth and final India live chat with Anker he allowed to have 25gb actioned within a few hours!
So been on 25gb for over a week now :party:

I've just managed to get the deal this morning, so still worth trying until the 25GB plan offer ends on 29th..

Got it via online chat as suggested by others, ask for more data, start at circa 30GB and just help them on their way to suggesting the 25GB. He just offered it to me after we discussed some of the other plans.

I haven't had it quite as cheap as others, as I had £16 loyalty on my account, as opposed to the £20 that others have.

I'm still delighted with the deal for £10 per month after loyalty applied. Thanks OP!

Did you get offered this via an upgrade or just a price plan change?

can someone screenshot the price plan and the addons as proof, these ee deals are account specific by the looks of it as they won't budge at all.

i might have a word with ofcom about why i'm unable to move to a plan which is higher in cost but they are wanting to take off this loyalty bonus

A manager I spoke with today said agents who've given that deal have put their jobs at stake and that anyone who has this deal will have their plans reverted back to previous plans.

I tried to call her bluff and say put me on it and I'll risk them reverting me back to my old account. She wasn't having it.

Again feels like I'm being fobbed off. I've asked to speak with escalation team.

Fyi these agents said no:
Badul
Tarun
Ngamkhokua
Sonia
Arun
Avinash

they talking rubbish as the managers have authorised it, what the managers going to do sack themselves?

Plan change

I have 20gb data with unlimited text and minutes for £3.90 with £15 loyalty and %10 additional line discount. Normally £21 pm.

how did you get this?

I have had 16GB £35 plan for £20 last year online deal and it was reflected as £35 plan with £15 loyalty on my account and those discounts cannot be removed.

so when your year ended you switched to £21 plan with 20gb? including discounts?

So after digging and speaking to multiple agents and as mentioned earlier in this thread.

If you're out of contract you can move to any plan and existing loyalty discounts can be applied. They will try and make you upgrade and you can refuse asking which plans are available.

After hitting a brick wall with this thread offer I've been offered (including my £21 loyalty) all max plans. 12gb for 11.99, 20gb for 15.99 and 30gb for 20.99. I've gone for the 30gb plan for 20.99. Coupled with my historic 10gb data boost that's a 4g EE 30gb max plan plus 10gb data boost giving me 40gb max data for 20.99.

Read this but unfortunately it's now expired back in June!
hotukdeals.com/tag…785

Thanks, makes sense now.

Hi guys,

Out of interest, how did everyone manage to get the 'loyalty discount' in the first place? Is it something you have to ask for, and how do they determine the amount of loyalty to apply if they do?

Thanks

Yup. Exactly. More expensive, so they'll have you take it.
If you were £27 (£7 after discount) they wouldn't let you do it.

if anyone's interested, I did manage to get the 40GB Max tariff for £19.99 (originally £39.99, less £20 loyalty discount). Although I see even now the 40GB has went up to £44.99... worth a try though.

I took the plan in June. Instead of this £26 one, can I get the £21 one that gives me 18gb data? That's more than enough for me.

I'm on about this plan:

I took the plan in June. Instead of this £26 one, can I get the £21 one that gives me 18gb data? That's more than enough for me.

I'm on about this plan:

can this work?

I don't think so -- your June plan would have been £24 before loyalty, yes?

From what I've understood, you can't downgrade your price plan while in contract – you can only take a more expensive plan; hence why they'd allow you to go from £24 (= £4 w/loyalty) up to £26 (= £6 w/loyalty).

I think too that the £26 deal might only have been good for August, but your best bet is to get on Live Chat to them and tell them you'd like some more data. They'll tell you what price plans are available above yours (their systems won't show anything cheaper while in contract), and just ask to keep your £20 loyalty.

What I was offered on live chat they wouldn't offer on the phone, so live chat on the website is the way to go!

If you've already been in contract with them for a few months, you can upgrade to a more expensive price plan, and they can offer up to £20 loyalty. I got my current tariff (£34.99 20GB plan, £14.99 with loyalty) after about 5 months of joining, and had a £21 8GB tariff (no discount) until that point. So whatever advertised price you see, you can assume they'll take £20 off it if you're an existing customer.

Again that's assuming that if a) you're still in contract, the price plan costs more than your current tariff before discount, or b) you're out of contract, and can take £20 off virtually any tariff they have live.

only if you get the right advisor .. i'm in contract and they will only let me move to full priced package if i want to keep the loyalty discount and those packages are not even available online.. they refuse to offer me anything online that more expensive minus loyalty keep saying it not allowed.. if i want something online i must upgrade and and loose discount im been told. :disappointed:

Asking the community for help.

I got the £5 special deal in June.

I missed this deal (ended on 29th).

Can this deal still be had?

If not - please help me understand what can be achieved now - 4gb is simply to low if you have a family.

I'm sure there are other members of the community in a similar situation.

My sincere and genuine thanks to any willing to contribute.

Libertas.

Now have the 25gb data unlimited minutes unlimited texts eu roaming £6 a month happy days thanks to JAGGA303 .

read the posts and you will know what the situation is

How did you get it?

Yes, you missed the 25GB deal. However you can get 22GB data offer which is advertised at £26 per month.
Call up and ask for more data, and you should be able to get the 22GB data for £6. (£26 - £20 loyalty)

When you upgrade your plan, keeping your loyalty, does it change your contract ends date?

No, it remains the same as before you upgraded plan.

mate, i tried this and they said its for new connections only? any advice?

Keep on trying via livechat, until someone is willing to help and give you the offer.

which option shall i select on chat?

Trying again now mate. not happened yet ;[

What are the key words we need to use: 'upgrade' etc???

asked for higher price plan change was on 4gb unlimited texts unlimited minutes was 25 less 20 loyalty discount made it 5 new price plan 26 less loyalty made it 6 pounds do not ask for an UPGRADE

Trying that now.

morton1 says do not use upgrade, so i asked for a higher price plan

went from here, shop.ee.co.uk make sure your logged in then wait for a pop-up live chat link in center of screen say's something like "chat with one of our EE specialists"
That's when I found out by end of chat it was India call center! Good luck to you

ISo went from here, shop.ee.co.uk make sure your logged in then wait for a pop-up live chat link in center of screen say's something like "chat with one of our EE specialists"
That's when I found out by end of chat it was India call center! Good luck to you

Click link ee.co.uk/hel…ate
You will then need to scroll up until you see, then choose ee if that is what you want. then click on click for service support.

Choose first option
 then wait for chat page! Good luck :thumbsup:

They're not having it. Trying again.

ok, got it sorted!!!

WestMidlands - Its seems that you and I were the last two to try this after the 29th deadline.

Please share what you were able to get so I can do the same.

And also - since we are the last two - will you please help me to get the same as I go through the process?

Yeah sure mate, just inbox me.

I actually got 22gb, for £6, which I'm happy with. I don't even use my 4gb lol

how many attempts did u have on the chat?

also how was it sorted eventually?

I've listed my attempts above, and it was following the screenshots posted above mate

BEFORE CONFIRMING CHANGE. ASK FINAL MONTHLY PRICE AND ALSO ASK THAT THE LOYALTY DISCOUNT HAS BEEN RETAINED.

AND ALWAYS SEND YOURSELF THE EMAIL TRANSCRIPT. EE ASKED ME TO FORWARD A TRANSCRIPT ONCE TO A MANAGERS EMAIL, SO IT DOES SERVE A PURPOSE.

Other than that, be nice, being nice works.

Let me know if I can assist any further mate, you will get it.

lol thanks for the info and for being nice :smile:

the best I got offered was 35gb, for 9.99 so not sure if they have a note on my account, as every advisor i spoke to said let me check, when i asked, they said they were checking what previous chat logs said.


What did you actually ask for when you got through on chat? as everytime i've asked for more data, i get given their standard plans -£20 but never the online ones such as 22gb as they state its for new customers only.


I do have 2 sims, so not sure if that has any thing to do with what I get offerd

Mate, if you're being offered 35gb for £10 take it. If you can afford i and dont mind paying a tenner take itt, i don't even use 4gb hence why I'm sticking to the £6. I hardly use my phone mate, i'm getting it because it's just a quid difference mate, i wouldnt go for the 35 for 10.

all i said everytime was:

me: hi i need more data
me: theres a plan on your site, 22gb for £26
me: if you can do that for me that would be perfect
then they do it

also make sure ur discount is retained, keep trying don't accept something you don't want.

i was dubious as it had an expiry on the discount, so it would have increased come the end of the 12 months to full price, also not sure if you are aware but ee t&c state they can refuse a downgrade at the end of the contract to a lower plan, which could mean being stuck with it.

thanks for the info, will give it ago.

I don't mind getting the deal, but not really in need of it, but be nice to have such a bargain.

how many chat attempts did you have? also when you kept connecting to a new chat did they mention u already spoken to so and so before and they can't offer it?

will update u tomorrow if i manage to get any sort of deal :smile:

I am currently on 12 months 16GB data plan for £20 which expires next month so called them today best they offered me was 4GB data for £10. Now the question is do I take or leave EE completely

use the chat and ask them for more data, see what they offer, no harm in asking.

comparing 4gb you can get it for £9 from three

hotukdeals.com/dea…473

About 4 times I just spoke like it was the first time

Mate I'm not fussed there will alway be deals like this yearly, enjoy it whilst it lasts really

I would leave, if I can't get any good and come back when I get good

I've been on every network there is

basically on chat had someone explain that they can only offer what is available, so on my account its not offering a 22gb plan, will check back l8r

Keep at it

Jaggaman
Out of curiosity
Do you think the 40 pound loyalty discount would work on a phone upgrade/contract ? To get a phone
I have another line from june that's showing £40 loyalty

I'm not sure, But possibly not as the loyalty discount was given on sim only contract and I don't think they'll apply it on a phone contract.
But there's no harm in trying to see if you can still get the £40 loyalty.
Give them a call.

Apparently that's same as what my account was showing, I didn't know this at the time a phoned EE, they pointed this out to me, saying it's obviously a mistake as I wouldn't be paying anything to ee. So they removed it! How did you end up with £40 loyalty discount?

I didn't end up with £40 loyalty discount, only £20 loyalty discount like the rest of us who took the £5 offer back in June.
I thought you were the one with £40 loyalty discount.

Not sure how i got the £40 discount..
But i took out two sims
1 in my name and 1 in wife's
Both the accounts we've only made the first payment of £4.98 and not a payment since
It always shows credit

Yeah, but as I said I wasn't even aware of it until EE guy pointed it out to me! Don't know how it was even put in my account in the first place!

in your addons does it show 2 £20 loyalty discounts?

wait until you can get a different plan with higher GB download, as obviously they have made a mistake, whatever you do, don't ring them as the first twat u speak to one the cs desk will remove your discount pretty much guaranteed.

Yeah, like the barstewards did to me :rage:

Waiting with bated breath to see if my account goes to 25gb - billing date is the 15th

Guys keep trying. I got this today as I went through retentions saying I needed more data and will be shopping around and leaving. Lovely Irish guy said we'll do 30gb but then placed me on hold when he noticed my £40 loyalty discounts and said something's not looking right but il do this for you anyway. For £2 extra he bumped me up and I did mention the max plan and that many people had already got it via this offer which he took into consideration. They are hesitant but keep pushing or try a different way i.e. Live chat etc. So I will be paying £6.99 from October for 30gb :nerd:

so can u explain exactly what was said and how he sorted it, was it a manager or just a cs advisor, which deal was he aware of the extra data or original deal?

Sorry to spam, just thought I would send some proof for any sceptics :blush:

lol i believe u, i was offered 35gb but it meant i would loose my discount at the end of 12 months

Johnnycbit, yes he wasn't aware at all about this June offer when he quizzed me on my loyalty discounts. He said he had never seen so much on an account before so I explained the June deal and then this deal as well. He put me on hold to have a word with his manager who after umming and ahhing he persuaded to give me this offer for an additional £2. He was just a normal cs advisor and an absolute diamond. Think the trick is to let them be aware of this deal and how u have the loyalty discounts otherwise they will probably fob u off as they are in the dark. Hope this helps

i think most ppl will get to swap onto higher plans but for some reason the system wouldn't allow it for my no without removing the discount. Will try again some other time :smile: good to know 26GB isn't the limit. 30gb with discount remaining,35gb is the target to beat.

It was an Irish guy named Rory that I spoke to on my first phone call, he pointed out that I had £40 loyalty but said it's obviously wrong and put me on hold then said he spoke with manager and they have now removed loyalty down to £20!

Damn I didn't catch the name of the guy I spoke to but he was bamboozled looking at my discounts saying never ever had he seen so many tot up. Also mentioned that they would investigate my previous calls to find out where they went wrong as this deal in his words "they were paying me to be on EE not me paying them :laughing: my loyalties still show the same but I hope there's no problems afterwards as I was being charged full price when I got this deal in June and had to call up and get credit re applied back on to my account.

Yes upgraded to 25gb - thanks very much again to original poster

same here, also my loyalty states can not be removed which was the concern
(wonder if I can take out another sim on the same terms ???

also on my (or my daughters shall I say) BT sport app it states the same, loyalty can not be removed ??

wouldn't mind but she doesn't use it

any know if it will work on another phone, suppose thats a No

Once again Thanks to the OP and HUKD
yet another blinding deal

Possibly BT sport should work on another phone. As my 6 months free Apple music is working on 2 devices, even at the same time. :stuck_out_tongue:

You'll almost always get the "right" advisor if you go through the online chat via the MyEE portal; over the phone, I got absolutely nowhere.

anyone got any experience of getting a new/extra sim part/half way through contract

my current 3 sim only deal finishes in Jan, was hoping to take out another EE sim on the same terms obviously

anyone

After the 5ed attempt online I gave up.. Glad I did as we just managed to get a new customer account with BT fibre (closed old one opened new one) so paying under 19 a month after discounts including line rental...then got 4 bt sims with 20gb unlimited calls and texts for £16 with 100 vouchers and 60 quid quidco has tracked and due to pay out on 5ed Oct..(both paid last time no reason it shouldn't it said we could have both on advert too as was exclusive quidco Deal on this tariff only) When I get all the discounts I'll move them to a family sim for a even bigger savings and after the discount is effectively under £2 a month per sim... Even without quidco it something like £3.50 a month.. I'm happy :smile: