cold price should include the cost of the line rental

The gift card offer ends today apparently on the t and c

This is a great deal.

Where did you get £150.00 card it shows £80

Yea it's confusing... It is only £80 cash back and there is a £59.99 installation fee, unless you have inside information and this will only show up tomorrow. Can you confirm this?

The post says this starts at midnight tonight.......

Quidco gives you £135 cashback

As much as I hate to say it BT are pretty hard to beat at the moment especially if you take on bundles, for example.

£8.99 unlimited calls
£31 unlimited 52Mbps fibre bb (Inc line rental)

I've got 3 sim only mobiles from them too

4Gb data, unlimited minutes & texts £25 per month for ALL 3 lines.

So I've got FTTC 52mbps and 3 mobiles for £65 a month along with unlimited calls on the landline too.

Amazing value plus the extras like 100gb could storage, parental controls (if you use them), anti virus etc.

It's pretty tough to beat imho

So at the moment I have the fibre box in the front room and a normal telephone socket in the back room. Would the back room socket need to be converted into a fibre connection port and would the engineer be able to sort this for the £9,99? Currently running my fibre through plug connection T-Link socket but I would like a better more reliable connect. Any advice appreciated.

This looks a very good deal.

The free 12 months BT Sport, do I watch it on their website or BT TV?

I signed up today , for £80 :joy:

This going to be available to existing customers with fibre or just new ones?

I bet it isn't available to existing customers our contract is up on the 21st of this month and they would only take £2 off of our current price if we chose too stay! Told us the better prices are for new customers so I'll leave them this year and go cheaper elsewhere and go back next! :raised_hand:

Still waiting for my get out of contract for free letter from virgin before I can move again as have only been with them since April

BT are excellent... highly recommended over crappy Virgin (which dropped connection constantly with countless calls to support to fix) - have never had to ring BT, not even once

Any idea why this is cold? Either going to get this or the Vodafone offer today

Bt sport is only free for 3 months

Well I've gone with this one. I assume the temp is due to the links not correctly going to the offer. Go via the link on MSE to get the deal.

Cold. Does not include BT Sport or set up, total cost is £444, £37pm.

Currently with sky but they won't match any of the current offers for line rental and BB. The EE offer looked good but this is even better, and it's only a 12 month contract. :grin:

As per the title, the latest BT deal but better than last months imo.

This is a special link via MSE that frankly smashes the £34.99/month on BTs own website.

Description from MSE

You pay normal BT line rental, currently £18.99/mth. Weekend calls to UK landlines included – for others, see BT call costs.Discounted fibre, £9/mth for the year. A huge discount on the standard £28.50/mth.£9.99 set-up, usually £59.99. Again, a big discount on standard costs.Get £150 on a prepaid Mastercard that you MUST claim. Annoyingly, as BT won't remind you, diarise to use this Mastercard claim link within three months of activation (takes up to 45 days after).


- Cost analysis: It's cheaper than lots of standard speed deals, even though you get MUCH faster fibre. You pay £345.87 over the year before calls. But claim and use the Mastercard (which is as good as cash in most places) and it's a net cost of

£195.87, equiv to £16.33/mth.

we have this and it is £61 a month with BT Broadband, with the sports channel which sometimes works. Rip off for existing customers to see it so much cheaper .....

Can't see how you could get cashback with this deal so is more notrmal than super-cheap.

I am meant to get 52mb/s with BT Infinity but am only getting 23mb/s as we speak. According to BT they cannot call it Infinity if you cannot get at least 35mb/s! Might be seeking some compensation then!

Can you purchase through Quidco/TCB or will that invalidate the £150 MasterCard claim?

Bah, come on OpenReach and enable our cabinet, always a cracking offer and cant get them. Heat

In reply to Quidco/TCB some say BT doesnt honour the £150 card if you use them...

Yeah, not as good a deal as they had available yesterday with cashback sires and free BT sport, pretty sure fiber was just £25 p month too.

£20.99 line rental on top... Why is getting any heat?

Worked for me, thanks leedslad83

tHE card "fulfillment" is passed off to a third party company , I think one of the conditions is that it cannot be claimed in con-junction with any other offer. YMMV. As good as cash, can be spent in hostelrys.

Your a Star

I got it for cheaper with BT Sport last week

How long have you got to leave BT for until you are a new customer again

I've been on a similar deal that came about back in May, in terms of speeds i've had no issues hitting the 55 download and 10 upload, no drops in speed since installation.

Signed up last month, £44 top TV bundle, sport, AMC, infinity 1 and £150 card. Getting a solid 57 down 17 up :smile:

Is this different to this deal?

My cabinet is full... can get 76mb but only 17mb available
Either that or virgin, pull your finger out!

BT can't find my address from the post code search and when I manually enter it in the system it either doesn't recognise it or my max speed is normal broadband which is wrong as I'm on fibre now....

great deal anyway

how do you get the quidco part ?

How much extra can you pay for anytime calls,thanks

Thanks OP. I had seen in the MSE weekly email yesterday. Worth spreading the deal around. Heat.

Not sure why this is cold. This is the cheapest Fibre BB average monthly cost that I have found (at least in the last 10 days) since I gave my notice to Virgin Media after their price increase.

I was thinking of switching from virgin , i got virgin last feb and paid 12 months telephone line in advance ,if i switch will i lose the remainder of the telephone line contract ?
PS i got a letter saying its going up in november by 2.99 .... but i would have thought when i made the initial contract in feb ,the price stays the same throughout the contract ??

How is the actual speed of these BT infinity? My place used to only have virgin but since last year BT came about... Currently on Virgin 150 (i think)...

thanks...

Got a good deal in March 150 quid master card and 125 quidco for bt infinity fibre unlimited tv package with the extra channels line rental and free setup.
£34.99 per month
Minus the £280 I have received cashback.
Also I get 51mbs on wifi so is better than sky could offer by a long shot.
Works out at £11.70 per month

OP post is a good deal

God damn it, just signed up last week to a more expensive package. Hot though

Cheers OP, had the Sky engineer coming around tomorrow morning, so will cancel that now as I just took this out. Great deal :-)

Hot! Sky won't budge on 28.99 unlimited fibre even though I've been with them for 3 years. Anyone managed to get this deal through quidco

Got this last month for £29.99/month + £34 setup, +£150 reward card and with any luck £125 Quidco

Just confirmed with BT chat there is a £59.99 activation charge for BT sports on this deal and support is split between UK/India.

I signed up to a EE deal on Tuesday, that only tracked at £50 (should have been £135). So tempted to cancel and go with the BT deal

With the topcashback £110, I think it works out £1 a month cheaper than the mse offer. It does say MasterCard deal won't be invalidated, but you must set up your banking details before the offer. I went with this!

so whats the costs when the 12mth is over. unless there is another offer to jump to , it may end up being costly...any ideas? I want to upgrade to fibre eventually, maybe this year

Some nice deals around, I wish I could actually get fibre in my area, the max I can get is about 8Mbps, so there is no competition to Virgin Media...

Grabbed a similar deal past 2 years around October / November with BT infinity 1. Each year we cancel and eBay the router to scrape back the £60 exit fee. Join back up as new customer under wife's name. Quidco paid out £190 as I took fibre and a £5 a month sim. Paid line rental upfront and once I got the £150 MasterCard, I put all the money into the BT account. 9-10 months later, I am about to pay my first direct debit.

Following the link at the top of the post I'm not seeing this deal at all!! Takes me to a 12 month deal at £31.99 plus a setup cost of £59.99 which comes to £443.87. Take the £150 MasterCard off that and it comes to £293.87 which is £24.49 a month. What is it that I'm missing that all of you seem to be seeing?

What am i missing looks like 12 months free sport finished yesterday ?

productsandservices.bt.com/pro…Nsw


Here is the link if it doesn't work then click through mse

A heads up for anyone who takes/has taken this deal, you should be able to apply for the £150 BT reward card once your service is live. However, for a few of you it will not show on the application page. At this point, just fill out this form (https://bt.custhelp.com/app/contact_email/c/6090) and they will automatically process it for you.

A huge thanks to the op as usual

At least it's with me who are trustworthy unlike quidco who are robbing cowboys! They've declined my last BT c
ashback

I'm already with BT but my contract doesn't expire until October - is it worth giving them a ring now ?

not such a good deal fibre ultra 79meg unlimited no traffic management for £27.50 if you pay line rental up front, or £29.99

cant remember if any phone package was included in that, but I use my mobile anyway

plusnet

You can phone BT and pay the mastercard value added to your account, thus putting you in credit and dropping the broadband price directly.

When I click on the MSE link it doesn't show me the package for more than split second. Instead it just shows the screen without the package. Anyone else got this?

What would bt class as a new customer? Someone who hasn't had their service for over 12 months?

Voted cold.
I pay less than £25 per month with plus net. I get faster speeds, nearly 70mbs download.
Unlimited data.
Anytime calls, daytime, weekends and evenings.
BT is not good value for money

Best thing to do with the prepaid card is to pay £150 of your BT bill off with it! It's one of the few things you can lump money onto in a specific amount!

Hello all, I am moving into a flat amongst other flats and am looking for a decent broadband deal. I don't think the flat has landline however and neither do I plan on wanting it. Is it possible to get this deal and not install the landline or is there a better deal to get?

Thanks all!

Just opted for this through TCB using leedslad83's instructions.

£110 now pending in TCB. Fingers crossed the £150 MasterCard offer remains. Virgin retention couldn't get near it.

This is exactly what this community is about. Thanks again V6ALFISTI and leedslad83.

Hi
Might removing BT sport affect whether quidco pays out? Assuming it tracks.

Thanks for the reminder @V6ALFISTI. Just ordered my reward card with only 4 days to spare

I'm on this deal. However I am approaching the end of my contract. Just to warn you BT have a habit of imposing price rsies mid contract. So its likely I'll be leaving at the end my contract with them.

Voted cold because of my experience with BT. Awful customer service when I had problems with my broadband only getting 1mb speeds. Had to take this to the ombudsman which took 6 months to resolve.

i got a similar deal last month with £125 cashback and a £100 mastercard, so you can def get both

Can you get a good deal after the end of the contract?

How long does it take to switch?

we keep getting 500 server error, can we just put the MSE link instead?

So can you use the MasterCard credit to pay off the line rental in advance or add credit to your BT account or can it only be used at select retailers?

Damn, cant get fibre. Very frustrating as 20 propertys down the same road, fibre is available.
Good deal though

please can someone maybe show a link to use on topcashback instead of messing with url ?

Didn't this thread have more commenrts before?

If you want to add TV package to this deal use this link, its 12 month contract with massive discounts.

productsandservices.bt.com/pro…Max

Looking at applying for this deal in my wifes name as BT are terrible at trying to keep customers.

Help please?

What is the definition of new customer? I have BT mobile only? I am new or existing customer?

I can't for the life of me get this to work. Is there anyone who can post a simplified link to get this 7 quid something deal?
Much appreciated.

Can someone please give step by step instructions for tcb url ?

Thank you for that i have tried it keep getting error message.Is it possible to do step by step for thickies?

So I've tried through TCB and don't know if it worked. It's been an hour or so so will give it a bit longer but I've never used TCB before so don't know the procedure of how it works.

If it doesn't go through am I able to contact them as they can see I've made the clicks to the BT website?

Any info would be appreciated.

how long does it takes to get confirmation email?

i just received following email.

ThanksHello XXX,Thanks for choosing BT.We'll soon be sending you all the details about your order for Unlimited BT Infinity + Calls.If we don't confirm your order by email or letter within five days, please call us on 0800 800 150. You'll need these details if you call:Your order date is:17 August 2017

Gone for this too. My SKY Q deal from last year is shooting up to £90. We never really watch anything apart from free view channels so not worth sticking with sky especially at this price.

Fingers crossed cashback pays out!

The £150 card, are they are good items you can buy from it?

if I delay installation , will there be an issue with cash back?

thanks

Ordered earlier today and can confirm that I managed to get it tracked through TCB by following leedslad83's easy-to-follow simple instructions, lets just hope it does not get rejected. Thanks to V6ALFISTI for finding this deal and leedslad83 for finding a way to track this MSE deal.

Ordered cheers op how do I claim the MasterCard?

Follwoed leedslad8 guide and managed to do this.Ordered last night and will see about the cashback and the £150 prepaid cash back.

When i get my hands on the £150 is that like a credit card loaded with the money something that comes in vouchers or into my BT account or something?

Cheers Op.
was looking for a new deal, and for £28pm I was interested. Will be happier if £150 cash back gets claimed and £90 TCB.
Happy days

email £90 tracked, lets see if it pays out

Yes thanks OP and leedslad83. Mine tracked at £90.

Just cancelled my Virgin media and wnet for this deal :grin:

Yikes, great that so many people were in need/see the value of this.

Pile in!

Tried to place order and got to bank card confirmation page. As always I forget the passcode so tried other verification, in annoyance I backed out with idea to retry tonight when I have more time. BT have decided to place the order anyway and spammed me with various emails. so why even ask for verification? Now the tcb won't track surely?

For existing customers can you just cancel your existing one and use a new persons account or do you just sign up with the new person and it swaps over automatically or can you not do any if that

During the setup it asks for the number and postcode, it says the deal isn't available even if I'm going to have different details??

Yes but your number and Postcode flags up on there system

Mine tracked and took over a day to track!

Happy theres a chance i can get it tho!

Thanks to everyone on this tread for all the info

Great deal especially if both the TCB and the pre paid card pays out, was toying with the Vodafone deal however looking at the reviews decided on this one, nice one op thanks

I have received an email to say my installation has been delayed from 1 Sep to 15 Sep - a month from the date of the order. Not too impressed with them so far, unfortunately.

Thanks OP, MSEand leedslad83 for the incredible deal. Even if the TCB does not pay out in spite of tracking, I will be happy with under £17 for infinity. Nothing comes close at the moment, not even renewal deals.

When the part of the URL is pasted I am supposed to press enter right? Just want to do this correct 2nd time trying.

Oh great, 19th activation, sky said if the line is not taken over by 15th I might have to pay early termination...

Tried to sign up for this deal tonight a couple of times but keeps saying price is £34.99 on checkout,despite initially saying £27.99..not sure if deal has finished now.

Unlimited BT Infinity 1 + CallsMonthly prices and one off payments:

• £34.99 a month, then £47.49 from month 13
• £25 activation
• Free line connection (which is usually £130)
• 12 month contract

Folks, my friend is moving at end of month, can this be ordered for there new house ?

There is someone already occupying the property, thanks

cheers

Thanks for that, that link worked 100% through sign up process but nowhere did it mention the free £150 BT card at any stage including final checkout so i did not complete even though credit check etc was done, might mess me up again if i reapply but i am guessing it should have mentioned the free £150 bt card at least once?

It says about the £150 on the first page, i don't think its mentioned elsewhere from when i signed up to bt a few months ago, other who have signed up to this deal will probably know

Excellent, thanks for this.

Swapped out the link without problem. TCB is showing it tracked as £90, so won't complain.

I did notice and use the link at the bottom of the TCB page saying claim card and cash back.

So lets see what happens

Are you sure that's not including unlimited calls? That's the price I got when I added that

Do people think this or go for the Vodafone £25 deal?

i have deleted my links as im not 100% sure it will track cashback correctly

Managed to order mine. When do we have to claim the MasterCard?

Can someone confirm how to get this deal?

TopCashBack and Quidco shows that cashback of £130 is only when you add tv. And adding even basic would increase cost by 3.50+ 10 install. I am not sure! Please help

BT is one of those companies I thought I would never go back to, it seems their doing there best to not have me back either.. Now I can't have my old number as well as a month to connect, bunch of con artist behind all the fancy marketing.

Recieved the dreaded "We're increasing the price of your virgin media bill" by £2.99 - so this deal has come at the best possible time! Will be phoning them on monday to cancel the Virgin.

Special thanks to @leedslad83 for the tip off about MSE deal & TCB,
not forgetting @V6ALFISTI for posting the initial deal too. Top chaps!

with the pre paid card can i just withdraw the cash at an atm?

Is this still the same deal. £27.99 a month unlimited fibre. £150 cashback on card. Possibly get TCB too?? If you go for line rental saver do you still get the £150 cashback?

Does this deal include line rental as I don't see it being mentioned on the page?

My BT Infinity contract ended on Saturday so I tried to sign up to this deal with my wife's name but after entering my phone number and postcode, I get the page below?

70 quid Amazon voucher up for grabs too ends in 31 minutes

So that's 220 cashback in total

Signed up yesterday through topcashback but it still hasn't tracked. Has anybody else had a delay in it tracking?

Got the Virgin price increase letter, +£3.99 per month! Perfect timing.

Rang them up this morning to cancel and he said I would have to pay to terminate, I read the small print out about being able to cancel with no penalty and he conceded, cheeky barstool. He did say I would need to sign up with another provider first otherwise I would loose my number, fair enough.

Just going through the sign up process with BT but also stumbled across a deal with Now TV for Fibre, line rental and a Now TV pass for £32.99 per month with £22 set up.

BT is cheaper but the Sky Cinema pass is tempting....

Thanks; heat added

Mine comes live on 19th Sept. I also paid all line rental so saves a month worth. Would I still be able to claim the £150 reward?

Hope TCB tracks the £90 one...

Edit: yesss it tracked £90!!

Anyone received an order confirmation yet?

Are engineer visits included with BT?

Is there a cooling off period where you can cancel this? I'm signing up today but sky may come back to me with an acceptable deal now that I've given notice to cancel. highly unlikely they'll be able to match this though!

Just signed up. Hope it all works out okay!

Thanks and love you OP and LeedsLads83..

Tried via Quidco using merge link technique.. tracked in 30 minutes or so.. All in :smile:

Somehow i could not find option to pay linerental upfront but i did not wanted to go back/forward again n again.. may call later to pay.. any idea if i call helline to pay linerent upfront will it make any issue with cashback ?

Caller display, where you see who is calling you, is extra £1.75.

The reward card I was told can't be used to pay BT?

TCB approved the highest cashback guarantee claim so my cashback now tracking at 110.25 :sunglasses:

Nice thanks, especially for the cash back trick :wink:

Can't get the quidco or tcb link to work... I think they have fixed the 'glitch'

I just signed up and waiting for my installation but how do I have to get free BT Sport ?

Anyone else still using the £18 a month deal from Virgin Fibre 50Mbps from last Christmas? Hopefully this BT deal exists again nearer Christmas

this deal literally makes no sense. i cannot seem to get the maths to work out to get the deal for £354, and theres no link to any MSE page or TCB anywhere. which you'd think would be a pinned post or in the OP???.. all i can get links to is the £28 plus £9.99 installation fee, (plus line rental on top) price, as shown by the pics.... duh...

Does bt sport have f1 channel?

Why is this in deals of the day?

Signed up 4 days ago and It only said free BT sport for 3 months!?!! It is not free for 12 months

BT sport isn't free

Going to use this to try and get virgin to give me better deal on recent price hike

You better be quick virgin won't come close to this until they are asked to port your number by BT; ie; you have signed up to migrate to another provider. I'm currently awaiting their call (2 days in). I Think this time they lost me after 20 plus years.

Do you think they will offer 100Mb fibre & anytime calls for £15pm cos thats all id stay for.

Don’t forget quidco! They paid mine. Got a £200 card, £80 cash back + £50 and £20 Amazon vouchers and another £40 cashback for taking their mobile plan.

sign up to nowtv monthly contract and as soon as you get your £80 tcb cancel and go back to bt as a new customer. Works for me and cashback is paid quickly

Are you waiting for retention team ? Did they offer you anything close? I will take something close to avoid the hassle!

Thanks I'll give that a try! :thumbsup:

Ditched Virgin and gone with this!

No It tracked at £95 but then I submitted a highest cashback guarantee claim linking them to Quidco which is £105 and then I think they add 5% on top which brings it to the £110.25. Happy days if pays out. I just need to work out how I get BT sport for UFC as ther was no mention of that when signing up.

My go live date isn't for another 2 weeks.

I have just changed my broadband to BT last month. I got the same deal as above, but i pay £29.99 per month and one off up front for of £34.99, 12 months contract.

I got £100 quidco cash back and also £150 reward card from BT. So it worked out i pay £12.07 per month, which includes land line and 52MB broad band.

I cant get the quidco to work anymore.... I think they have fixed the glitch

I have a similar deal, free bt sports for a year, infinity 2, free set up, but my fibre speed is 2mb at most... we are having a nightmare with trying to get the promised speed of 70mb.. fobbed off again for the 5th time so , just a warning,really that if you have a problem the wholesalers are from India

why do you need a letter? I'm not on cable so don't understand. With normal broadband you don't need to wait for a letter

What was the glitch/how did it work?

I tried this got £120 quidco cash back confirmed and £80 bt mastercard. So far so good

I'm already with BT, but my contract is up, how can I get this deal? Do I absolutely have to go with a different ISP for a year before I can get this deal?

Just tried it and still works via TCB. No reason it wouldn't via quidco either. I strongly suspect you are cutting and pasting incorrectly mate.

Would you mind explaining how to do it?
I also am cutting and pasting incorrectly.
Thanks a lot.

You can watch it on your phone but I don't think you can cast to the TV.

up 8 posts

Virgin just called and offered 50mb & anytime for £45pm, guess what I said.....................Bye... I was already only paying £21

I got a better deal than that from their referral dept but that was earlier in the year before the forthcoming price hike. I said no to their first offer when they called & then they rang back again a couple of days later with a much better offer. Risky strategy but if your leaving anyway....

Thanks for that; they rang last year which i accepted ie £21, this year they are way out, i told them to reconsider and ring back if they can compete as i have 12 days left to cancel; but maybe since "bolt" lost the race they can't compete anymore. :thumbsup:

Looks like I will be in a similar position by the end of the year. No way I'll be paying the £60+ a month my package should cost.

The great thing about this deal also is £150 line installation/reactivation fee for free ; once you are off of virgin you get the choice to switch to other providers simply as you have an active line.

Heat added! Just finished signing up. I tried the link trick for the extra £90 cashback so we will see how that goes.

was happy to see the unlimited anytime calls price had dropped to £6.99/month and the caller display was free for 12 months :smile:

Roll on Sept 8th!

The link url is certainly different now. What I did was copy all the stuff before the ? on the url from the MSE link and put it in the page TCB directed me to. The page did load up ok with the lower prices etc. However TCB has not tracked as yet.

Spoke to soon.....TCB tracked :astonished:

i got it with
£0 set up costs
£80 tcb
£200 rewards card
£28.99 a month
works out at 5.66 a month inc line rental

How did you get a £200 reward card

Took a similar deal with BT a few months back, unfortunately TCB didn''t track, raised it as a claim and it was rejected :disappointed:

I took this deal last time it was around. Used the cash back card to pay for Spotify and Netflix subscriptions for a while

after my notice to Virgin Media they called me back to offer 100MB for £26 and 50MB for £22 but I didn't accept it.I only have broadband with Virgin.

Sounds awesome.
I pay £23pm for TalkTalk Fibre upto 38mbps. Dont know if I can get anything faster as I dont get 38mbps now!

You can stream bt sport from phone/tablet to tv and app is great because you can turn off phone screen while streaming. Last time 90 min football game took me 3% of battery only. You can watch bt sport as well on your computer.

There wasn't free caller display when I signed up last Friday :persevere:

I know the deals good, however, the BT customer service is appalling. There great at luring you in with nice and polite person on the phone, but as soon as you have an issue then they don't want to know you. You get virtually ping ponged from department to department.

My work colleague had no internet connection for over 2 months after the installation date! and they were charging £500 to cancel the broadband.

I would avoid BT at all costs. Sky on the other hand are very negotiable over the phone. Try them.

I do it all the time using google chrome cast without issue

grrrrrrrrr paying £33 a month for same deal. But in my first year, I had similar deal to this. Heat given but
no loyalty for BT customers. :cry:

Negotiated £26pm deal at renewal. Not bad for an existing BT customer.

well done. It was £40 something and the person we spoke to was a right stubborn g*t.
Signed 18 months to get that price. grrrrrrrrr

If I select to pay the line rental up front, it adds BT Sport (which I don't want) at £3.50 a month. If I select to pay the line rental monthly, it doesn't add the £3.50 a month BT Sport. What's that about?

I am currently building a house for my family, expect to move in mid october. Two questions if someone can help with an answer
1. Does the footpath need digging up to have this placed into teh new property ?
2. Is it possible to secure this deal now, with the aim of it going live in October ?

Thanks folks

1. Yes

2.latest install date is 5th October

I would have just hung up and tried another advisor.

very true. Especially seeing the discounts others are getting. Oh well.

Many thanks for the quick reply. Another question if you could assist. Is the router ok, or worth replacing with something better ? The new property is quite large, so I am worried the signal will deteriorate before it reaches bedrooms, or the garden. I wondered if there was a way to try and maintain a strong signal, regardless of where I was in or out the property ?

Could someone try this please and post results.

The BT smart hub is meant to be the strongest router out there for WiFi that is supplied by the isps

techadvisor.co.uk/rev…11/

im about to go for this but getting confused about the links and which cashback button to hit. how much cashback should i expect as it says fibre, calls and tv for 110.

Couldn't have come at a better time - Virgin can go and do one especially after putting up my monthlhy by another £3.99... hoping this deal does the job.

Not told the wife yet... oops!

Anyone else have to change their number to get this deal?
When clicking through it says under:

Do you want to use the existing phone line?,

'Yes We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply.'

No - I understand there is an existing line at the address but I want an additional line No problem. A connection charge may apply.

It's a stock message. Proceed to the next screen and you should find that your existing number remains. Who is your current line provider?

Just done this with quidco and tracked at £105

Thanks, its Sky

Me too. It changes to same number on the next screen.

I am trying to sign up to this deal and also get a £3.50 charge added for BT Sport per month. Although I want to pay line rental monthly. It states...

'Ongoing Monthly Payments:

• £3.50 with your new BT TV and broadband contracts (12 month minimum terms required)

II'm not even signing up to the BT TV so no idea why it's randomly added this, I even ticked the box saying I do not want BT Sport further back on the order page. This makes it 31.49 per month. Anyone else had this and have a solution ?

just what they were offering at the time
not even that long ago.
got it 2 months ago

Cold on the basis it's no where near as good as the deal I got a few months ago with £200 reward card and £168TCB

There's always one idiot ^^^^^

Sorry people but just a quickie -
my Sky contract ends 11th Nov. If I go for this and opt for the latest install date will the Sky early termination fee be calculated from the install day? I realise I may pay a small charge for e.g an Oct install

Did as you said, all went through ok.
Thanks for quick response

Sorry miss read the deal yeah it's almost as good as the previous one. Doesn't make me an idiot though. Knob.

90 TCB traced already so not quite 110 but still cheap.

208.89 + 108+ 9.99= 326.88 line (rental saver)

326.88 - 150 - 90 = 86.88

86.88/12 =7.24

so that my effective cost if all goes well. about the same for the everyone else?

I did this last year, and TCB paid out, great deal.

The BT Sport is only free for 3 months now as opposed to a year, is this a recent change?

got my bt installed 5 months ago and took the free bt sports and mine was suprosed to be for 3 months but when I rang up in the first month to pay , they said it was free for 12 months and touch wood I haven't been charged for it yet

I hate this.. I am with plusnet (bt) but can't get bt as cabinet is full. They can't just swap my fibre over. If I change I lose my place and have to get normal broadband or wait for fibre space.

I ordered for 27.09.2017 activation, latest date

A couple of things to be weary of,

voucher may not be given out
cashback may not track

BT are very good at selling, not good at supporting

BT sport is becoming paid for

I personally wouldn't go with BT - I'd pay more for Sky.

quick question -
my Sky contract ends 11th Nov. If I go for this and opt for the latest install date will the Sky early termination fee be calculated from the install day? I realise I may pay a small charge for e.g an Oct install

Not available in Hull as always therefore cold........

Only joking HUKD :stuck_out_tongue:

For those having a problem with the cut and paste, make sure you are not including the / before the ?

I just signed up as my rediculously cheap Sky deal is coming to an end in October and I already have a BT Freeview recorder ready to go.

Nope its now the same deal
It cracks me up how people vote here

Couple of questions on this deal - if anyone could answer.

1) why are people favoring tcb rather than quidco when quidco is paying more - is it just tcb seen more reliable at paying out?

2) have a relative that has problems with internal wiring on telephone line shorting would bt fix this for their broadband to be installed?

One other point - I rang BT and they confirmed that caller id should be free on any new 12 line rental just tick the bt privacy box

Still on my 76mb SSE contract. Unlimited Fibre, anytime calls and 20 European countries. £24.50/month. Will be looking at the end of the year though. (including line rental)

Using broadband checker above looks like BT charge £34.99 for this deal in Market 1 areas - seems BT now doing same markup as Plusnet

The links are in the top rated comment.

Line rental is included in the price.

BT are so bad,

Anyone know how long TCB take to track? Ordered yesterday and hasn't tracked yet.

Its fibre to the fibre box in the street, after that it uses copper wire ie standard landline to bring it your house, so in my case through the telephone posts, no digging footpaths if the landline is delivered in your road via hanging telephone wires.
The Home hub router is supposing to be good, but I find it doesn't get through the walls, I suspect I need to change the frequency channel to avoid it clashing with other routers using the same channel.

Mine tracked almost immediately.

I'm in the same boat, not sure if I should go for this and take the early termination fee with Sky. I would also like to know when the early termination fee is paid, I tried sky chat but i was waiting ages and no adviser became available. Can anyone else help?

Just move the activation date with by by using the track your order page on mybt a few days after placing the order with BT.

Claim 'Best Cashback Guarantee' with TCB against £105 Quidco currently offer. Move fast as i think the Quidco cashback expires soon.

Have you tried Virgin for your Broadband? Then you will see what bad means!

I have mucked up the link pasting so am looking to cancel and reorder, does anyone know if the cancellation has to be processed first before you can reorder?

Likewise, mine tracked within the hour.

If they process the cancellation as quickly as the order then it should be done almost immediately. Beware though that another credit check will be done on the replacement order. I'm not sure if they do a hard search on your credit file or not though.

Didn't know u can do that! Does it work? So Sky fee is from activation date?

I aligned mine with the last day of my sky contract about 45 days later.

Where can I use this gift voucher? I mean can I use it in argos or tesco? Or is there any other BT shop where I can buy some electricals?

Might be being thick but those instructions how to get tcb with those links is confusing the hell out of me, when I click the tcb link it shows different to what is advertised on the instructions

Yeah, I am getting the same, it is adding BT Sport even though I didn't select it, and no way to remove at that stage of order, any ideas?

Go back to the very start and select no bt sport on the first page

I select no BT Sport when I first start the order, then it suddenly appears in the order summary.

Had the same issue, I started again and I just didn't select anything, not even "No thanks", just left all blank and it worked.

One thing to note:
£27.99 a month, then £49.99 from month 13

Need to set a reminder to cancel and find another deal before that.

MSE link has now changed so I cannot get the TCB link changed at all to get it working

I have cancelled my previous order as cash back did not track and I did not select line rental saver. However I'm just wary now if I order again I should probably do so on a new BT account? Otherwise I presume I'd fall foul of new customer requirements on quidco or tcb

Mine still hasn't so don't think it will. You're right that everything on TCB normally tracks quickly,

I'll cancel under the 14days in that case....was gonna have this as a second line/connection till my Virgin contract ended or I got out via the price rise.

Excellent, did you call sky to cancle your account or did you let BT do it?

i've just found this on BT web pages, says it will pay the early termination fee from a different ISP upto £300, anyone used this?
home.bt.com/-nb…644

I previously posted this ...it worked for me yesterday.

The link url is certainly different now. What I did was copy all the stuff before the ? on the url from the MSE link and put it in the page TCB directed me to. The page did load up ok with the lower prices etc.

:angry: Just seen this, signed up for Vodafone last week :-( Gonna see if I can cancel and get this instead.

I called BT about this the other day as I am going to lose 6 months of line rental paid upfront to Virgin. Virgin won't refund this so I am not sure how it will show in my final bill so that I can forward it on to BT. The guy I spoke to said that I would get reimbursed...I guess time will tell. Even if i don't I'm still glad to get out of Virgin and their frequent price rises and placing you on a further 12 month contract as soon as you change any service with them.

I had the same, signed up this week. Just canceled and going with this now instead :smile:

Just been on BT Chat and they still offer this just don't advertise it. I am now selling from sky even though my contract with them doesn't end until November :thumbsup:

Same :smile:

I'm looking to cancel and go with this deal instead as well. Do you have the number I can call Vodafone on? Cheers

Thank you very much Op and leedad83. Signed up and Quidco has tracked. Heat given :thumbsup:


For anyone who may need to know, latest install date was showing as 9th October, not sure if this varies by area.

I did have to go back and tick No Thanks for BT sports pack has even thought I did not siged up to any TV package, it did add £3.50 per month for this pack.

So if you see this charge at the end, you may have to start from the first page to remove this charge being added automatically.

My latest install date is 5th October (Lancashire)

Thanks for info - did the swapping of URL still work for u? People above saying they struggling

BT like to send lots of comms, from signing up just under 20 mins ago ive had 1 text and 8 different emails

As it's a migration the sky broadband and phone account should cease automatically upon activation of the bt broadband.

I used the URL in the first sticky post, it worked but I only just signed up and still waiting for TCB to track

Tried it and BT couldn't go ahead with the order, and because I canceled my Vodafone as well I have to now wait till my line is completely disconnected till I can get another line in place!

Be wary of this, and now BT also are saying that this order is canceled and I have to wait till my line is fully canceled. Which basically means no Iinternet for a while and missing out on this deal as well.

If you're disconnected will you not have to pay a re-connection charge?

Currently on Sky bog standard broadband. If I change to BT Fibre can I easily change back to standard broadband with BT or another provider after 12 months or are you stuck with fibre from now on?

Easy. But the price of fibre now makes standard irrelevant

I just spoke with virgin media because they send me letter about my bill going up and information that I can cancel anytime without paying charges. And they told me that I need to pay for remaining 4 months on my contract... Is that right?? I want to cancel and take this deal...

No they fobbing u off. If they are increased the price u can leave but has to be within 30 days I think

A bit rough? That means, if you need to give 30 days notice, you need to do so the very day of the price hike? Isn't it that you need to give notice within the 30 days you are going to leave?

No idea really, I don't know the ins and outs of this and am kind of stuck in the middle of nowhere on what to do.

I might just go on BT's site again and choose the option to add an additional line instead, not sure what the charge for that would be though.

Finally I cancel my virgin mobile contract. What is better to take tcb or quidco? I need to take broadband + calls for this?

you can do the same trick with quidco link as it is now giving £105 cashback whereas tcb is now £90. Just tried it and it does reduce to £27.99 and has the quidco affiliate link to it. Any reason why you must use tcb as I am about to order now!? LEt me know ASAP!

Thanks OP
I had seen in on MSE - and wondered about cashback.
I followed the tips about combining the URL's and have now got a £90 pending cashback in TCB :nerd:

A few of the posts on here were useful too - I didn't select any TV, and paid up front for the line rental. (activation in early Sep).

As I mentioned previously currently have Sky standard broadband. If I switch to BT FIbre is new cabling required or holes drilled through the walls?

House is typical 70's semi with telephone cabling underground. The master phone socket is in the middle of what basically is an open plan living room with current Sky router plugged into master socket and everything working off wifi. Will Fibre require new cabling to the outside or is just a new master socket?

No. Though called fibre it uses your same copper wires in the house - only fibre to the cabinet

Neither. Same master socket. No drilling. No new cables. Openreach simply needs to unplug your line at the street cabinet and re-plug. They won't even need to visit your house (usually).

Cheers. Tried googling and some posts said a new faceplate for fibre was needed on the master phone socket so an engineer's visit would be needed.

Tried with tcb. How long does it take to show up in earrings?

Pre-filtered faceplates are pretty standard now, for both ADSL and VSDL (fibre). But it's not imperative.

You have until the end of September to cancel Virgin. You wont face any contract cancellation charges, just need to give them 30 days notice. If there are charges BT will refun you them anyway

Was this just the 52mb fibre and line rental only?

If you mean how long does it show as sucessfully tracked. I can say for Quidco it took me 42 minutes from making the order. I just ordered this today

It's only me or it's not possible to do TCB trick? because links are.. different?

Or can someone do step by step tutorial for this?

Which links did you use.. because I'm not sure how I suppose to do it :thinking:

Someone suggested copying the whole MSE link. I did that just now through TCB but pretty unsure if it will work, did it through Quidco last night copying whole link and it didn't track.
The checkout page also kept needing to be refreshed just now, so will be amazed if the cashback does track.

I'm currently with Sky, who a pretty rubbish and have been down a few times (a pain when working from home), I have 3 months left at £12 a month.
I presume if I move on this, as it is a good deal and much quicker I will still be paying the last 3 months with sky

To my amazement, TCB has tracked, now the further wait for if it will actually pay out

They're lying to you, point out their own T&C's and threaten them with OFCOM if they still persist in being lying scum

I had to cancel as I messed up the link and cash back did not track. I left it 24 hrs and did it again and Quidco track record straight away.

Placed my order few days ago without cashback, but managed to move two of my friends on this order with cashback. Let's see if it pays! Thanks

BT will pay any cancellation charges you incur leaving sky.

If you have used TCB, you can use their highest cashback guarantee and they will match quidco - ive just made a claim yo TCB for £105 to match quidco

I would like to take this offer but am unsure of time contract with sky is up.......but don't want to miss the offer....
can I sign up tonight and cancel if I find there is an overlap?

i am with sky broadband and but supplies the phone line so would I count as a new customer to but?

Done mine sweet as above. £105 Quidco tracked. First time I'm tried this though, and Paid out is another thing though.

Hi, last minute decision to sign up to BT Fibre (Infinity 1) (currently with Sky Broadband for many years)

Sorry if this has already been answered in the previous 10 pages but are most of you choosing to pay 12 months' line rental up front?
In the event that I wish to cancel BT Fibre (in the cooling-off period), would I get a full refund of the 12 months' line rental if I've already paid up front?
Or is it better to pay line rental monthly in case I wish to cancel?

Thanks so much for any advice about this and/or any related issues! :smile:

With Plusnet who I was with beforehand, you get 14 days to cancel the line rental and have it refunded. It will be the same with BT I have no doubt.

If you pay for the line rental in advance you get two massive benefits

1. Its cheaper (About £1.80 per month cheaper)
2. You also get Caller Display for free for a year too which costs £1.75 normally.

So by paying upfront you are effectively saving £3.50 per month.

Thank you so much for your very quick and helpful reply! :smile: Had no idea about the Caller Display discount - I was going to pay for it anyway.

Sorry I'm a latecomer to this, I just realised there are different prices if you go via quidco or via a different link. Have you / anyone else managed to get the cheaper price via quidco and had it track? Would quidco actually pay out? Must admit these potential complications are making me reconsider and wait to see if Virgin Media have a deal anytime soon (though probably far more costly)..

Ordered and tracked with Quidco at £105.00 If Quidco pays plus the £150 MasterCard, then this works out at a net cost to me of £71.79 for the year or £5.98 per month. This is paying line rental up front. Everything crossed! £105 Quidco ends tonight.

:thumbsup: Did two addresses, one with TCB (£90) and one with Quidco(£105), both tracked :raised_hand:

Just placed my order at the last minute. I hope my Quidco tracks.......


Why have they offered me a start date of 12th Sept....it seems ages away and surely outside the 14 day cooling off period? Any advice?

Did you just edit the address in Quidco like the first post?

How long did it take to track for you, mines a bit slow quelle surprise.

Oh my days, it tracked the instant I typed that! the luck you had must have passed on to me :grin:

If you're every in Liverpool drop me a message, I'll buy you a keg.

Took the plunge after nightmare trying to get virgin to move to new address ( never had such a run-around in all my life!!!)
I'm probably one of the only mugs who still pays £5 a month for the privilege of having a BT email address so will also save £60 year on that if all goes through ok, TCB tracked also. Cheers OP and leedslad, heat added.

Mine tracked in 15 mins.....

I have 3 months left with plusnet at £40 a month on my current package, apparently BT are willing to pay upto £300 to get people out of their current contracts. But the only information i could find was this 2015 article:

home.bt.com/-nb…644

does anybody know if they are still doing this? and also if i do take their offer will they then be able to decline me from having cashback & the £150 gift card (which somehow seems to be showing at £125 now?)

Thanks

This deal ended at midnight
Reward now only £125 and price per month now at least £4 more

£125 reward card plus £40 cashback so total £165 coming back? Price has gone up £3 a month so in total its £21 in total more expensive than last night?

I'm paying £27.99 for line rental, weekend calls and BB 52mbps (now £31.99) = £335.88

less £150 reward = £185.88 = £15.49 per month

less possible £90 topcashback = £95.88 = £7.99 per month :grin:

Done mine last night.

Amended the link to get £27.99, all set up for 13th Sep installation and £90 TCB tracked within an hour.


I see people say to claim the card after installation. Is it crucial to do so, or is it the only time you can claim the card?

• Order your broadband online at BT.com‌ and check it’s installed
  
  
• Click below to log in with your BT ID and claim your reward
  
  
• We’ll post your reward within 30 days if you’re successful
  
  

oh no. I thought this ended Friday :worried:

my TCB hasn't tracked....has been two days. Looks like I'm going to have to cancel :-(

Yeah they've been amazing for me, BT on the other hand were terrible.

£40 cashback seems to have been removed now?

showing for me

might be cheap but its sh**

Can you not lodge a missing cashback query?You can still tell if your visit was recorded despite not tracking.

Yup.

people with all ISPs will have their own horror stories. With Sky at the moment and they are abysmal.

Bit late now but if you pay the line rental for a year up front which saves £19.80 pa

Horses for courses as the complete opposite is my experience.

Expired. No Mastercard offer any more.

Congratulations on pointing out the obvious, op listed it expired on 24th

Have to wait 7 days and then it could take them months to find....still not guaranteed.

I don't really need this anyway....just ordered for the sake of it. Think they'll do a Black Friday offer....sure they did a £200 reward card last time round.

Great deal. What's did it for me aswell was not having to pay the usual £59.99 set up fee

Showing as £125 mastercard and £40 cashback, and only £9.99 upfront.

You can still do that. Just call BT and ask them to get Line Rental Saver / Pay a years line rental in advance. It takes an extra call but pushes your cost to about £5. So if you have spare 200£ then call BT today!

But if the speeds aren't as promised, can you leave and get a pro rata refund of the line rental?

Within cooling off period, definitely after that is a battle with the ombudsman. Usually the speeds and service you get within the cooling off period is what you would get rest of your contract from my experience, talk talk done a seek one on me, they said speeds will get better on 4th week, it didn't and they wouldn't allow me to cancel so be wary of such information from others if they do say this.

Thats why I would never pay line rental up front as BT say it can take up to 4 weeks for the line to reach optimum speeds yet the cooling off period is only 14 days.

I've taken a screenprint of my minimum guaranteed speed as it isnt in the contract. Currently with Sky Infinity and best I can get is 20mbps after openreach did some line 'repairs' (was 38mbps). Will be interesting to see if I get the guaranteed 45mbps :unamused:

Has anyone got bt max ? Is it good to use?

Does the 14 day cooling off period start from the date of your order; or the date of installation/activation?

How do you make this claim in TCB?

Cheers

Go to 'account' then 'customer care' from where you can lodge a Highest Cashback Guarantee claim

I take it that for anyone taking TV package, as I only took phone and bb quidco shows 80£ equivalent

Thanks ukwomble. Actually it had been reactivated. I expired it again. Then I walked around Wimbledon common and collected some rubbish for you.

Quidco had the 52mb fibre and phone for £110 on 24th and TCB have matched this on my account (I purchased on 24th)

I didn't know this. I purchased this on the 18th when the cashback was £90 for fibre and phone. It was 110 the day before. I'm guessing it can't be done retrospectively...anyway of finding out if quidco were more that day?

Not that I know of, sorry



Qiodco had better cashback rayes up to the 24th, not sure about now bit TCB have increased my broadband and phone to 110

Not that I know of, sorry

I did mine on 24th eve and mine still tracks at 105 Quidco!

So I got my account activated today and its up and running. Its advertised with 50mb down and 10mb upload. And after all cash backs for £9 a month can't really complain. Next part is awaiting to track the £150 a month, someone point me where I go to do that again?

this should be the link you need
vouchers.bt.com/cla…f64

Not getting mine installed for another few weeks, as letting Virgin deal run its course. Hoping TCB & this work for me

Thanks, it was a simple process. Logged in and clicked on the link and clicked on the icon 'Claim my reward' and it said in 20 days or so I'll get mine through the post...

Any idea when my line will get activated it's due for today I know it can take up to midnight was just wondering how long everyone else's took

Cheers

Mine was activated earlier on. So far so good. Much better than sky. Sky was awful the whole of last year.

I have also submitted for the £150 card today. Remember to redeem this.

I just cancelled my order. I had BT broadband in the past. Their customer services is dire, the service kept disconnecting and they used to say it's fine as long as it doesn't happen more than 5 times a day (err, what?). Anyway, I still took this offer because it's cheap. With activiation 3 days away, I've been getting nervous. I'm currently on Sky Fibre Pro, 80/20 profile with a static IP, and the service is pretty solid. £20 a month inc line rental (I'm on an offer). Having had such a poor experience with BT in the past, I've been biting my nails at the prospect of leaving Sky's solid fibre service, to a potential year of hell with BT (as I had before). So I contacted BT customer service on Twitter, to ask about their cooling off peroid. I wanted to know if the service is awful, how long have I got to cancel it without penatly. I assume it's 14 days (which is pretty pointless anyway, due to the broadband stabilisation period). So, the Twitter agent pointed me to the link to their Ts & Cs. It says:




cooling-off period – the period from the date the agreement is made until 14 days after:

• the equipment (if any) is delivered;
• the service start date; or
• the day you receive your order confirmation;

whichever is latest.




So, as long as I cancel before the 14th day of the service start date, it's within the cooling off period and thus penalty free, right? I asked BT's Twitter agents to confirm this, they replied "No, the cooling off period isn't a trial period it is the time you have to change your mind". As this appears to be a direct contradiction of their Ts & Cs, I sent them a DM asking the same question, whether the cooling-off period in the Ts & Cs is current, hoping a different agent would be more awake. The reply was




"Are you looking to cancel services?




If so, please call the customer options team on 0800 783 1401"




This is BT's customer service. If it's like this before the service goes live, what will it be like once they've got me by the balls with a live service? I cancelled the order. Sticking with Sky.

I'm due for mine today too. Still not happened.

Can you kindly point me in the right direction please? I have gone to the rewards page for BT and it clearly shows that I can claim the £150 card as seen below. How do I continue from the point of the picture? There's no 'SUBMIT' or 'CONTINUE' button etc. Thanks

Hello

You're on the right page. It should have an option to submit / continue. I would call up BT if i were you. Seems quite strange.

Has your broadband been setup and activated?

Left it too late to add TV deal above, prices increased now sadly.

Thanks for your reply. It went live 2 days ago on the 4th so I'll give it until tomorrow and try again, then call them if not. Cheers!

what were the prices beforehand

So I got my first bill and following on the original guide and making the price of £21 per month, its actually £28 which was on the original price point. Annoyed. Anyone else in the same boat?

I thought it was £28.00 (£27.99) anyway ? That's what I expected to pay although with the £150 reward card spread over the 12 months makes it much less if you work it out that way. Correct me if i'm wrong :smile:

That's right, mine's the same. Although mine is 37 as I didn't pay the 9.99 setup cost at sign up.

I went onto Live Chat via the BT website and was passed to the correct department who ordered the Reward Card over chat. All good in the end :smile:

Hi, how long was it before you were able to see the reward? My broadband went live yesterday but I can't see any reward when I go to that page.

I checked the next day and it was showing once I'd logged in to the rewards page. I did have to go through live chat for them to order the card as said previously. You might be best doing that unless you like calling (I don't)

Get BT Sport for the free 12 months hotukdeals.com/dea…749

This deal just gets better

I gather you added this to your mse deal

Yes correct, if top cashback pays out too , this deal is awesome!

Already activated and working. Thanks OP.

Thanks, I used live chat and they will be posting me the reward. It didn't appear in the reward section online, not sure why.

Activated now and I've sent for my reward card. Am I right in thinking someone wrote that the card can be loaded onto a BT account as credit?

Yes , that was mentioned earlier in the thread

Just added 12 months BT sport for free, had to re contract for 12 more months but im only 9 days into my new broadband - Cracking deal, you can also get the app for free

i got activated today and claimed the card but got an email saying it is £125 and not £150??

Still waiting for mine to come on, been told it can take up till midnight but not holding breath as the phone has been connected all day just not broadband

Link for reward

vouchers.bt.com/cla…rd2

Same issue with me.
Did you contacted BT?

Bad start for me, as I expected it didn't connect yesterday, been pushed back to September 20th!

That's ridiculous. Are you having a new line installed?

Line was reconnection, phone came on fine but broadband was pushed back, bs'd me about phone was always definite but broadband was estimate even though I was told both would come on on the 11th! :angry:

I have got an email and sms stating it is 125 reward too instead of 150 shown on website. I have called BT to raise a complaint that I was shown otherwise....waiting to hear back.

Has anyone else got anything better?

I knew I should of trusted my instinct where it comes to having any confidence in BT. Such incompetence all the way up, since day one of order nothing but trouble. False info every time I asked question, now I have no equipment and line is dead from sky

Will be taking this further, never had issue with any other line takeover before this

Same boat but to be honest had similar problems with virgin, that's why I left them, think they're all as bad as each other to be honest!

On the contrary it went smooth with me.


I have had these issues in the past with multiple suppliers but it is generally down to people messing up or newbie handling your case. I am sorry for the trouble but always worth raising a complain on Resolver as they seem to be pretty quick with resolution. Also raise a comp on BT Forum as they have their mangers on there at times!

The thing is my past transfer between providers needed no more than order placing, everything else was seamless. I was kept notified without being bombarded with messages like BT have been doing. I have had to contact them at least 6 times to confirm discrepancies and gaps/abigious information given. Even with all those chances to spot whatever error was on my account they failed me.

Hi yesterday I just spoke to them in chat and they have changed the amount to £150

just click this link and where it says chat to us online choose topic billing and account.

Took 5 mins max and was not a problem for them to correct it.

It seems they are telling me that I placed my order on 25th and shared productsandservices.bt.com/pro…ard

The above shows the reward was 150 up to 24th. I have sent back a reply with order confirmation to say that my order was placed on 24th night!

Just had this installed yesterday and claimed the reward today. Email says £125 reward card is on its way. Anyone else had this issue where the deal was for a £150 but email says they're being sent a lower value??

I had the same issue. Find your email from BT which would have come on 24 (I guess). Somehow some orders are showing wrong date at BT and hence this discrepancy. Just go to chat or call BT and log the problem. When they reply that you signed after 24th then just take a screenshot of your email and forward. They will accept their mistake and ask you to tell them of the card details once it arrives to add another £25.

This is what happened with me...I am waiting for my card to call BT for rest of £25. Fingers crossed and goodluck !!

They did this to me few years back, cant even remember if i did chase them for it.

Sent them a mail asking why it was £125 not £150, they simply replied with something along the lines "that my reward card was in the post and wait so many days". Laughable response completely ignoring the question so I replied asking the same question again. This time they told me my order was placed on the 25th and the offer was £125. So I replied for a 3rd time with my email confirmation from the 24th. Now they've said to send them the card reference when it comes and they'll top up the remaining balance.

So for anyone else on the 24th you may get caught up in this nonsense where they claim it was the 25th

Has anyone received there reward card yet? Mine was down for dispatch on 11th still no sign I know it says allow 20 days but thought I'd it dispatched I'd have it by now

Nothing here. I claimed it on the 5th, not heard anything yet.

Also moved from virgin 100mb. Was getting 110mb and a lovely stable service. BT infinity is giving me a max 18mb, frustratingly slow in comparison but saving me about £13 a month

Oh well thats filled me with a lot of promise NOT.
What did BT say your guaranteed speedwould be out of curiosity ?

My guaranteed speed on the order summary is 50mb

how do you get access to the BT WIFI? Its asking for my BT ID which should be my email address but its not being accepted.

I wouldn't waste your time. Never got that app working Eg. Couldn't find 1 hot-spot in Brighton city centre!

My service goes live tomorrow and Ialso ordered on 24th, so I will soon find out what value of card I get offered when I claim it tomorrow. I'll revert back to let you know. I am moving from Virgin Media to BT and hopefully I won't suffer any throttling like Virgin inflict on me at peak times. Hopefully all will go well and I'll not regret my decision and feel like going out of the frying pan into the fire! :kissing_heart:

UPDATE :- Service went live today (19th) Download speed hitting 50meg...bang on what was guaranteed upon ordering. Just claimed MasterCard and confirmed £150 value. Happy days ! :party:

My guaranteed speed was about 16mb from memory. Seem to be in a really poor fibre speed area, used to live 2 miles down the road and got 70mb fibre maxing out but now lucky to get 18mb here.

Does anyone have details of an ombudsmen or independent complaints service. BT have totally redefined what my idea of atrocious customer service was! I would have payed to not experience what they call service ..

Thanks , will give it a go

I hate to say I told you so...

Yep, my Sky TV is finishing this week and broadband in October - despite being offered better deals by, for example Talk Talk, Sky simply refuse to match. How bizarre.

It is as if they are a few years out of date still thinking that they are the top dog.

They did offer me basic Sky package for a tenner a month but I pointed out that I could get that cheaper with Now TV boxes and that it was broadband I was after. I got the impression that they wanted to sign me up for TV so that I would be forced into a much more epxensive broadband fibre monthly cost.

BB activated today after delay, claimed reward card and like others was £125 instead of £150. Did an online chat and got the missing £25 added to account.

Sky even refused to match their own advert in the paper for me!

Have you tried the advice on the massive Sky thread? I did so last night and managed to get broadand for £50 less than TalkTalk.

Read from the last page or two of the thread for the latest info.

hotukdeals.com/dis…159

Still no reward card

I'm another with the reduced balance reward card as it took them two hours to confirm my order.

They even argued that it was correct! And that as the offer expired during processing, it would be for the lower amount. Finally got them to escalate it via live chat by pointing out if that was the case and the price was now lower, would my price be reduced?


I tried everything this year, no deal with Sky even after sending in a copy of the Standard advert, very odd. We've had a Sky discount for as long as I remember.

Posting this from a house with no Sky TV or Broadband!

My line has been activated and all seems good so far. Reward claimed, come up straight away at £150 thankfully.

When I spoke to them via online chat yesterday I sent a screenshot of my confirmation email showing order was placed on 24th,once I did that he backed down and put the missing £25 on my account

I did the same, screenprint of the order confirmation at 22:42 but for some reason it then took BT 2 hours to send the Thanks for choosing BT follow up mail at 00:43. It's been escalated to another team so will wait and see.

Just wondered how long people have left claiming the reward after the broadband was activated?

Contacted BT through LiveChat and they submitted the claim on my behalf, or so they said anyways

I got connected on Tuesday and claimed the card a couple of hours later without an issue (£150). Received an email virtually straight away to say it was on its way and it would take up to 30 days to arrive.

Can’t really fault this deal to be honest. Managed to get BT Sports added to my Sky package for 12 months free (HD free for 6 months) as well as the caller display on the phone. TCB still showing as pending, if that comes inalong with the £150 cashback card then it’s been a major success.

So far the broadband has been faultless. Getting 50 meg constantly, no reduced speeds at peak times. :innocent:

Many thanks again to the OP. :blush:

Just an update on mine, received an email from them today confirming the £25 credit on account, Gl with yours

ive set up monthly direct debit, and my first bill is £50+ bare in mind ive paid line rental upfront. should be £18.65 a month. seems like they are taking it quarterly, ive called up and they say its monthly which doesnt make sense to me just doesnt add up. plus their billing was dodge as account said overdue even though theres a direct debit set up. i really need monthly for bank incentives purposes. next bill date says 5th dec.

It’s now some weeks since this deal was live. Out of curiosity I was wondering how folks were getting on. Happy about your new service or regret?

For me it’s been a major success apart frm Virgin shafting me with their last bill, but that is being dealt with.

I had a faulty router. Engineering turned up day after reporting fault. BT are replacing the router. Also received a refund for the service i had issues with.

So far really good customer service.

No sign of the mastercard though.

I activated on the 4th, speed is good. There are drop outs sometimes, but generally good. Still not received the reward card.

I activated 7 days ago with BT; can't believe how good it is; kids confirm its better. Was with ntl/virgin 50mb for 10+ yrs.

Card on its way apparently; tcb heres hoping.

will update as it happens; but so far so good.

Activated a couple of days ago, slight problem activating land line but all playing the end.

Seems fast but a little unresponsive on web pages / Netflix etc compared to my old non-fibde setup..but not all that noticeable.

£150 reward card claimed...


Fingers crossed for tcb although not holding my breath haha.

My tcb actually got confirmed last week

Ordered 24th July, was connected on the 11th Sept

so about 10/14 days

So did mine so glad its gone through

I'm trying to follow up my £150 reward - will give the company a ring and report back what they say.

EDIT: Tried to ring but got bored waiting over 10 mins. I've emailed them. Has anyone had any luck with getting their rewards card?

How long after you got connected did it take for TCB confirmation out of curiosity

My cashbacks confirmed too. No sign of the master card though!

Hi,

Did you go through TopCashBack or Quidco?

Hello,

Topcashback

How about yourself?

Hi, neither yet. I need to change but keep watching the BT deals each week to pick the best time to change and was interested to know which cashback site was paying out. Thanks for the reply.

No problem
Worked out a treat in the end

£28 per month = £336
£150 mastercard
£90 cash back

Works out to be £96 for the year for Fibre broadband, Weekend calls and BT Sports.

So where is it then?

You know this isn't BT support? :heart_eyes:

Didn't know if it was just me?

i contacted BT regarding the reward card and received the following email:

"Thank you for your continued patience.
It may be worth contacting them to resubmit your claim.

Thanks for that info, I'll do the same.

I have just had my £90.00 Cash back from TCB paid out today. Very quick considering I only went live with BT on 4th September (TCB stated 9 weeks at the time of ordering).

Still awaiting the £150 Reward card from BT which states it takes up to 20 days (from dispatch date?) of 14th September.
Anyone else received either the cash back or reward card?

Cheers!

£110 TCB confirmed, and £150 mastercard apparently in the post.

I have also had the same message back about my card which was posted on the 1st of September apparently
.

whats the email address to query the bt reward card? thanks.

Also my topcashback also confirmed and payable. Nice and quick.

My cashback just went payable at £95, I never put in the highest cashback claim either. Would I risk losing 95 if I asked them to look into the claim??

My switch from sky to BT happened yesterday. Lost Internet for 5 minutes max

BT now 54mbps dl, 9mbps ul

Sky was 22mbps dl, 9mbps ul

Very impressed so far although I can't see my wd my cloud over wifi at all!

Sky told me I wouldn't see any speed change lol

Hey

I filled in form on the website

use this link :

bt.custhelp.com/app…090

I got the same generic email about my claims reward being reprocess and extended.

Thank you.

Has anyone had their Quidco confirm yet?

Of course

Reward card update. I rang customer service and he said he would escalate the case and someone would email within 48 hours. In passing he mentioned 30 working days as a timeframe...I thought it was 30 calendar days? That didn't happen so I emailed and have received this.

Sorry you’ve not received your voucher as yet.

I can confirm that voucher is on its way to you and you should receive this within the next 10 - 15 working days.

Given that I first claimed it on the 5th September... They certainly like dragging it out.

i'm still waiting on mine and I ordered it on the 8th Sept. Will wait until the postie has been on Monday and then get it touch with them.

has anyone received their reward card without having to contact them yet?

Just had an email saying it will be another 7-10 days and details on how to activate it

Once you have had that they have actually posted it. So should be with you Tue.

Cheers gavin

Yeah same here - got my activation email too.

This rewards card is a mastercard with £150 credit on it so I can spend in most places and etc?

So not bother about the extra and just stick with 95?

Your choice. It's a gamble.

Received the following email yesterday :



Dear xxxxx,



**** IMPORTANT PLEASE RETAIN ****


Welcome to BT Rewards.


You will receive your Chip and PIN card in the next 7-10 working days.


Once you receive your card, you will need to activate it and retrieve your PIN before you can start shopping.


To activate your card, please visit purecard.com and follow the on screen instructions. Once you have activated your card, you will be able to check your balance and view your PIN.


For both options you will need the 9 digit Card ID on the front of your card and the activation code below.


During the process you will also be asked to accept the Terms and Conditions these can be located at the bottom of this email. So please ensure you have read them before you begin the activation process.


Your activation is 12345678910


To activate your card now click here


You can use your card in most retailers, both in-store and online. Please check your balance before you spend, if you try to spend more than the value on your card, it will be rejected by the merchant.


Important - You cannot use your card to obtain cash at an ATM or via cashback.