You could try this: ceoemail.com/s.p…633

This is getting crazy from virgin now!. So I've phoned twice to be given slightly differing things, from I never signed the £21 4gb data deal, I signed the £19 1gb data deal because the account says so!. This is despite the £21 deal by default only offering 4gb data at the time and no £19 priced deal existing at all!. Then after telling them I have screen caps to prove this and asking them how can they not know their own offers or able to check them?, I was told they will raise a ticket with there supervisor because the person I spoke to either can't or doesn't know how to correct the account despite seemingly accepting my claims. Then told to call back next refresh month as they cant do anything with the account until then!.

I raise the issue on there Facebook page to be told to go onto web chat as they will sort it. Go on web chat tonight to be told web chat doesn't have any mobile phone account access to look at or deal with the problem. Then post on Facebook again to say web chat claim they can't deal with it to be told post back on Facebook tomorrow morning as they will send a precise web chat link where they can deal with it tomorrow (but not there and then?). Only telling them I cant do morning as I'm working so can only do it lunch hour to be told they are unsure that an hour would be long enough to deal with the issue as as ideally I need to be calling 789 as they are best placed to deal with these things, yet made 2 such calls already of cause. But said they will try anyway!.

Fast losing patience with them now, getting passed back and to, having to take time out to try and resolve this issue that should be simple to sort!. So does anyone know of a UK based number or department like a CEO number for people who can deal with this to sort it as I'm wasting far more time than anyone should have to and nobody on the standard number has any clue on how to sort it!.

Mine to lol I noticed that before they even dispatched it. It's £2 not £3.

Hi, I spoke to an advisor as the PS4 did not appear on the order on the day that I made the order. I was told by a Virgin employee that it would not appear but not to worry as it is part of the deal. Without sounding like a "know it all" I know how to navigate around a website. I have followed the link for the deal and selected a contract that is not the lowest costing and is not solus. This is definitely misleading on the Virgin website and don't understand why I have to send my mobile back so that they can send me the same phone and the PS4. Surely they can send the PS4?

I ordered just over two weeks ago and had no issues with mine, both the phone and PS4 came on sat.
It's normally me this stuff happens to so i know the feeling all to well.

Great deal for the phone which has been delivered but no PS4. I spoke to Virgin today and despite following the link correctly they claim that they have no evidence of a PS4 being part of my deal. They are now saying they will send a jiffy bag to send my mobile back so that they can send out a new mobile and PS4. Its an absolute joke, customer service was poor and the site and deal are misleading. This has also happened to my partner whom I recommended the deal to. Vey unhappy with Virgin and I believe many people do exactly what we have done and will end up without the PS4. We have both left good O2 contracts for this to happen Waiting on a call back from USA.

That's unfortunate. They've messed up your account and hopefully you can get it sorted with your order confirmation and screenshots.

Thanks for the updates guys! Can't wait until monday now. How are people finding the phone?

Well my deal works out better for me. £15 per month for the phone and £1 air time. My data is showing as 1.2gb which is 4 times the 300mb I signed up for. So as long as my cashback pays out it will be costing me £14 a month including the ps4.

Yes, the online account also only indicates 1gb data as well with no mention of the extra 3gb. Plus the price is also wrong, £4 instead of the £6 when I signed. The agreement I have confirms the device as £15 per month and the screen caps prove I signed the £21 per month offer which makes the content tariff £6 which by the date I signed up & the screen caps prove I chose the £21 per month offer with 4gb data and that what virgin are saying is a £4 content tariff is wrong.

They may be quoting the deal available at the time of the original deal date and days after. I would imagine what is currently stated on the website, is what is on offer as they have clearly updated the promotion on their system/website.

Login in to your virgin mobile account online (create an account if not already done so). The invoice I received with the order did indeed just state 1GB and no mention of 4x data promotion to 4GB. However this is clearly active on my online account as "3GB extra web promotion". I called customer services to clarify and they confirmed the 4x promotion is active and will be so for the remainder of the contract.

I would check your online account before complaining to customers services as they have updated the promotion since the original deal date but are honouring the prior deal we ordered.

I believe its a base of 1gb, then it's quadrupled as part of a promotion. On the phone now and it says 300mb with 900mb free extra data on the app, so would assume that would be the same for you. Just make sure it has lifetime quadruple data when you add to the basket.

Yh, they arrive in the same box.

Yeah, I did do, they have asked me to go and do a web chat on Monday to try and resolve it. Even posted the screen caps on their Facebook page as proof of the offer I signed up to. Then again, if UK based Facebook moderators they would be fully aware of what the offers, prices and data offering were last month.

The letter inside the box states what virgin are claiming I signed up for, 1500 mins & 1gb data at £4 per month, yet we all know this offer and price doesn't exist!.

That's strange as just had a live chat and was confirmed that it has 4gb.. :angry:

4GB data at £21/month has expired.

i am just about to order the 1gb one (£21) and cant see anywhere 4gb written even till "place my order page".. Am i missing something or has the offer finished

Try complaining on their Facebook page too. I got mine today and the sim states £1 per month 300gb rather than the 1 or 1.2gb I should be getting. Like your deal it's cheaper but not what I signed up to. Haven't had chance to contact customer services yet.

Got mine 500gb version not opened it yet.

PS4 is Slim (CUH-2116 500gb), looks like a bew bundle pack PSVR ready lol

Is the phone unlocked? I only want the PS4

I'll be interested to hear if people are getting their ps4 and phone together today. Also what model of ps4 it is. Mine is coming monday!

Basically virgin (after just calling them) are claiming they have no record of a previous call and claim when I signed the offer was for only 1gb of data, which is rubbish as everyone who signed the same £21 tariff last month knows it was 4gb data and not 1gb. Do virgins overseas staff not know what there data offerings are from month to month?, its why I hate calling as they just play dumb or are so badly trained that they don't know how to pull up previous offers to resolve such calls.

They even claim the upgrade and new allowance is £19 per month and for 1500 minutes and 1gb data, yet this tariff (£19) just doesn't exist, either this month or last month, so where are they getting there information from?.

They have annoyingly added 3gb of data as a goodwill gesture this month (which I never asked for) and said they will raise a ticket for the matter to be look into. Not good enough, I know exactly how these things pan out, a raised ticket is not needed, they should be able to sort it there and then.

I'm now confused, after reading some posts on here I've checked and got my credit agreement emailed today (been working away). The agreements confirms device as £15 per month as it was when I signed up. Yet the sim\content shows as £4 per month online, £19 per month total. Yet I signed up for the deal on the 24th of last month when the offer was for £21 for the phone, ps4 & 4gb per month of data. Even at the time there was no £19 per month tariff!. They were supposed to have sorted this but seemingly not as the price is wrong (even if £2 cheaper) and the data still at 1 GB and not the 4gb I signed for. Either this gets sorted tonight when I call them or I'll refuse to accept and sign for the phone and ps4 tomorrow when its due to be delivered!.

Have you received your device already?

can confirm its the 500gb model

Really tempted but my phone's only a year old.

They should not change it, but I am just making sure I have a copy of it. As once they change it your proof has gone then.

Not saying they will, but I would not put it passed them lol

Mine has changed to, even though it was originally £360. Where do you download the agreement?

They can't change a credit agreement once signed. They have just changed the deal for new customers.

Sounds like a plan :smile:

Make sure you download your credit agreement, use the email you signed with put you card details in and you can get a PDF copy. I've just done mine now before they change it on the sly. Mine confirms £360 all over it. Now i have my copy they don't have a leg to stand on. Let them take £17 a month for the phone and £4 for the tariff that means I am paying an extra £2 a month more off my credit, So when I do buy out of It I will have saved in the tariff :grin: .(if you get me)

Must admit, hadn't thought about checking my original agreement - but you are correct that the device agreement is still @ £360. Have to see what happens, but technically - the price should be as signed. In fact, you could argue that we should only be paying the agreed device payment per month, but benefit from the new lower price of the data sim as this is not a signed agreement. I'm sure pigs will fly before this happens though :smile: .

Can they change the credit agreement once signed like they have done though, very naughty that really?
My email credit agreement clearly states £360 but now online on my order shows £408

You'll find now that the device is £17 pm and the airtime £1pm. Still the same price PM, but just means that the overall device costing (if you want to pay off early) has gone up.

When I signed up the xa1 and ps4 deal was £15 a month for the device cost and £3 fir air time contract. I went for the cheapest deal

Is it my imagination or have Virgin changed the combined device cost of the XA1 and PS4 from £360 to £408 over 24mths, or as I originally remember it - £15pm and £6pm airtime so £21pm (for 1gb x4 when deal was available). The cost PM has now been broken down as £17pm and £4pm airtime?

Managed to get a cached version of the phone on it's own cost which does restore my sanity..
Monthly device(s) payment £13
Monthly bill for 24 months £16
Cash price of device(s)

Credit amount £312 APR representative 0%Total device(s) payment £312

As I pre-ordered this, shouldn't the price be fixed? Or am I remembering it incorrectly

Great deal. As they stopped the 1500min and 4Gb data for £21, I managed to get 2500min and 2GB data for £21 yesterday which is quite a good deal. I will see how it goes on the data side but I rarely use more than 1GB per month so 2GB should be enough..

Sure did and it tracked within mins

I hope everybody went via Topcashback for potentially £45 cashback too. I think the cashback ends today

I ordered mine 2 days ago and as I'm a low user the basic tarrif worked better for me. The fact unused data rolls over is good as I'm used to using 500mb a month so from month 2 onwards I'll effective be on a 1.6gb data plan.

Just in case anyone else like me ordered the 300mb bundle, which was doubled to 600mb, it's actually the same price but they changed it to 1gb.

So I called up, cancelled the original order and re-ordered at the same price but more data. Happy days. A few others tarrifs have 4x data too, might help someone!

Just do the live chat tomorrow and ask them about it make sure it's been added.

Ah, thanks, I have all that from my order form screen captures. Problem, nothing but the 1gb data after order has been placed. All 4gb data beforehand only 1gb after confirmation!!!.

Go to your account orders and Click view order details in that you should see:
Phone plus PS4
The package you have chosen mins 1500 mins 1gb of 24 months under that you should see it say lifetime x4 data meaning 4 X the 1gb.

If you don't see that you must have not ticked the box that says add 4 X data free whilst checking out. You need to have ticked that or they won't add it.

Screenshot added now could not find out how to do it before see below.

My order does show both the phone and the PS4 in both detail and photo, so I'm not concerned as far as that goes. As for the member who says they have the phone already but no PS4, well as I understand things, the phone\PS4 offer isn't released until the 11th\12th, even stated in the detail of the advert, so unless released early then either a mess up by VM or the member didn't order the deal with PS4?.

And as for the member who says there account for the offer shows 4gb and not the 1gb, any chance you can upload a screen cap?. As whilst ordering, everything states 4gb of data (have screen casps to prove this) but after ordering the detail on my account only shows 1gb of data.

Not saying they wont honour it as have proof of offer and ordering, but slightly concerned at the lack of offer detail clarification.

Yes that's what I was saying in my reply to the user who stated you could get £200 for PS4 & £160 for the phone.
Essentially you are paying a cheap amount for a decent minute & data bundle.
I personally went for the 1gb (upgraded to 4gb) offer.

£3pm for the contract but you pay £15pm for the handset, so both are a total of £18pm with a free PS4

Sony xperia phones are really good quality, I've had the Toshiba before and loved it. I've ordered this bundle, it's being delivered on the 12th as it is not released until the 11th. I'm wondering if it is the 500gb or 1tb version.

I signed up for this after speaking to web chat customer services, the phone arrived today but no PS4. I phoned them to find out why and they said it didn't show on their system (despite me holding the phone and receipt in my hand) and it was only the phone. They then told me to cancel the order and to re-order it to see if it works and put me through to sales. Sales told me they couldn't do that as they can only cancel the order and then I would need to wait until they receive the phone before they can re-order it on a whole new contract. They then transferred me through to cancellations who said that when you order online you need to then phone them to complete the order so you can get the PS4 bundle.....At no point is this shown when ordering online. I've now got to wait up to 5 days for the bag to arrive so I can send it back and then they will cancel the order. For anyone here who has ordered this online I would strongly recommend phoning them to make sure they will get it.......Although you will likely be told yes and it won;t arrive and then be told different information from everyone you speak to after.

I've ordered and my order confirmation definitely states 4 x data and PS4.
Delivery on the 12th August.
My wife wanted a new android phone and better contract in terms of signal and features (data etc...) so this fit's the bill well.
I will now sell my original ps4 and keep the new slim and put the proceeds from my sale towards each monthly bill.
Cheers op

Check the terms and conditions. I think I read the ps4 only applies to the 300mb tarrif.

In fact, going through the order process again that above lifetime 4x data is indeed there and selected by default which is why I don't recall it maybe. But begs the question why there is no mention of it on your account after you order and log into your account?, it just states 1gb but no mention of the lifetime 4x data as part of the tariff.

Didn't have or notice any of that when I chose the offer last Monday. I simply chose the £21 tariff with the quadruple 4gb offer, which I assume stays on that offer unless I change tariffs at any point?. But whilst when logging into my account it shows I upgraded on the 24th, yet the tarrif wont start until the next month renewal it however only states 1gb data for the upgrade and not the 4gb it should be under the offer.

Go to the deal directly and under Freestyle plan choose the next one down:
https://ibb.co/cDtq4k

Yeah, I've been looking round this morning and realised this is an even better deal when combined with the quadruple data offer on the £21 pm for the 4gb data and minutes etc, which is what I upgraded to. In fact the nearest offer giving at least 4gb data with no upfront cost I've found is £22 pm, with just 600 mins and no PS4.

Don't like that there is a delay to release it, but as long as I still get the quadruple data as signing before the offer finishes I'll be happy.

sure does if you pay the finance off in full

should be, my current virgin sony phone is

Does anyone know if the phone would be unlocked?

Looks like a great deal. The Sony Xperia XA1 might not set the world alight but it's a good looking phone with those razor thin side bezels and has a decent brand behind it. Even without the PS4 this would not be a bad deal.

On looking, I would pay another £3pm to get 4GB of data and 1500 mins vs 600MB and 300

Does anyone know if this works with remote play. I've tried looking online but can't officially confirm. Thanks

Just confirmed.
Airtime me can be cancelled.
£360 device cost includes PS4

Is there a possibility where I can cancel the airtime and pay off handset?

Yes, Android 7.0 (Nougat)

Is this an android phone? Thanks

You can pay off the full phone / device element and then cancel the contract at any time

You can only end the tariff part if the price is risen above retail inflation on the next price increase

Reviews are a bit mixed for this one. Very high megapixel camera and Moto G5 comparable power, but low resolution screen, awful battery and crap sound.

If I didn't have a ps4 and Uncharted 4 already, I might have bitten at this though.

Great deal which ever way you look at it.

Phone is basic, but a phone is a phone, so many people worry about camera or resolution, but in reality it basically makes no difference unless using devices for specific apps or situations. Great deal in my opinion, if the phone brand said Samsung or Apple this would be 1000 degrees+. But, that's just how fickle fan bois roll.

Did a live chat with a sale representative:
No worries, for that tariff in particular it's not showing the deal visually, but I can assure you it's been added automatically and you'll receive the 4GB of data, is that okay?
Look like 4gb is what you still get so I'm in. Thanks OP

The only concern I have with my order is that whilst I ordered yesterday (24th) but stated in the webpage about still also inclusive of the extra data offer (4gb instead of 1gb with the £21 pm option I went for) that the contract detail when I login just shows the baseline data of 1gb for allowance once it starts!.!. Weather this is normal or down to items not being expected until the 12th August and the new allowance not starting until 22nd August I don't know.

Sony Xperia XA1 Graphite Black + PS4 + Uncharted 4
store.virginmedia.com/vir…tml

Sony Xperia XA1 White + PS4 + Uncharted 4
store.virginmedia.com/vir…tml

In comparison the cheapest pay monthly I researched was tesco mobile at £15 per month to say EE at £25.50 odd per month with other amounts in between or probasbly higher with no PS4. At worst this deal is £3 per month more than cheapest option I could find with (+£72) and a random higher end offering £7.50 per month cheaper (-£180).

Based on a 24 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited

Does this mean you can cancel the airtime after 30 days then?

It works out at £3 a month for the contract if you minus £200 and £160?

18 x 24 = 432 - 200 = 232 - 160 = 72 ÷ 24 = 3

Potentially £30 Topcashback if you can manipulate the url a bit

Decent deal if you haven't got a ps4 yet and looking for new contract and mobile. The handset also has remote play

Don't know why the deal link isn't working, I'm looking at the edit option and the correct URL is there but clicking on the get deal tab it goes the the HDUK homepage?.

Sort a link out.

Retail sellers of this PS4 package indicates its the PS4 slim, but whilst the pic on Virgin Mobiles website suggests a 500gb, its not clarified in the detail either. So will be interesting to see if I get either the 500gb or 1tb version of the PS4 package.

18 x 24 = 432 - 200 = 232 - 160 = 72 ÷ 24 = £3 a month