Did just that! They are sending me a new one... They must be getting more lenient because they've previously refused to replace toothbrushes just out of warranty.

I've had the basic model for over 10 years, still going strong. Best brush I've ever used

To be fair, I've read somewhere (can't remember where) that it's refurb handles they send out as warranty replacements (I have one, though you can't determine its history by looking at it). I'm on my third HealthyWhite, and as others have said my dentist has said my gum and teeth health is much improved from using sonic brushes.

Still contact them. You never know.

Still contact them. Mine just died at 26 months and they've replaced. Also, with the date of manufacture they're a bit more lenient. Previously they've replaced when mine was produced 30 months ago.

I also have the diamond, very happy with it. I was guided to Sonicare by my dentist and tbh have never looked back. I have had 3 different ones over last 10+ years, never had a battery issue (used at least twice a day, every day...only recharge when the orange light comes on), but I have had the rubber button split and allow water to leak into the unit on the previous two (after about 3 years use each time), causing the unit to fail. The Diamond model has a hard plastic button though, so hopefully will last longer. I also bought one of their 'Air Flossers', which was ****...never felt it did a very thorough job and the pump packed up after abt 18 months of use.

Maybe... but I figure £30+ every couple of years is money well spent because I've not found another toothbrush that cleans my teeth so well. I've not been to a dentist since I've started using one 10-12 years ago... not had any problems. Oh, and the cheap compatible replacement heads you can get on Amazon seem to be good as well. They don't last quite as long but seem to be as effective at cleaning, but are dirt cheap compared to the official replacement heads.

Just gone through my emails and found an email saying I registered my product January 2015 so like you it's basically died after 2.5 years so not sure I'll have a leg to stand on! Pretty poor that I have to get a new one not long after warranty ends - I wonder if Phillips do this on purpose to make extra money?

I've had both the basic models and some of the posher models of Sonicare. In terms of cleaning they all seem to me to do exactly the same job. The only advantages of the posher models are things like a nicer to hold handle, charge indicators, different 'modes' for sensitive teeth and gum cleaning... but to be honest I've never felt the need to use them.

Not when you bought it, but when it was made. So as long as it's within two years of manufacture you should be fine... presumably if you have proof of date of purchase with a receipt they'd accept that too... but can't say I've ever needed to... pity as my last Sonicare just died at 2.5 years old.

Really? If I give them my serial number if I can't find my receipt - would they be able to tell when I bought it?

Do a compare on Amazon.....i think it's pretty good, only downside is i find you can accidentally knock the sensitivity switch....

BE WARNED - I'm on my 2nd Sonicare Toothbrush as the batteries simply don't last very long!! I'm the sucker in keeping buying them instead of an Oral B!!! Very poor to have to replace every year!

Is this model worth extra money compared to 6511?

i have the diamond one, i'm awesome

To be honest a basic electronic will do the job. It's a toothbrush.

same at john lewis