Yep, I never heard back, so sent a follow up emailing saying "Since I have not heard back from you within your own 2 week deadline, I assume this matter is closed and thank you again for your custom."

It's looking that way

It's done guys, just enjoy or sell your additional kit.

Still nothing beyond the original email from them, despite me replying.

I did the same and the 14 day deadline is tomorrow. Still nothing.

Tried tweeting to them and Team KnowHow seemingly showed how much they know. Nothing: twitter.com/Tea…097 (appears full conversation with them goes in the wrong order, basically they didn't know what was going on and so I gave up)

Go go go, back in stock! :joy:

Only joking. It is the new bundle at £399.99 (excluding xbox controller and extra set of duplicate touch controllers).

I've not as of yet. I gave them 14 days to reply.

its the deadline date for returning. Anyone heard anything else from them?

Did you get an email saying you could keep them?

Well to be fair you didn't get the original email either. Why would they bother sending you this one?

No worries. If anyone wants to add me on Oculus Home or Steam please do so!

username: Millwalker (same for both).

Thank you for taking time out from your holiday to join HUKD and to post your Twitter exchange and letter received from Currys.

Please forgive those who are demanding you post your email reply from Currys. If they wish to benefit from the efforts of others (who have contacted Currys whilst they haven't), so that they may get to keep their controllers then they should learn to be more polite to others.

Here is the email I received, although I must point out that I only received this after requesting it following my twitter exchange confirming that I didn't need to return them.

imgur.com/mAN…HLa

Still no sign of the confirmation email saying everyone can keep the extra pack of controllers &the email was an error. So much excitement it's also like the time I made a suit of the finest gossamer wings of fairys that only the clever & bright could see......

Had you read you would have seen what has happened but alas you failed to do so. try again but first read.

Your receipt/email from Currys acknowledging that you've returned your extra set of Touch controllers that you were bleating on about for everyone else to return.

See what?

OK, let's see it.

You mean you have had the confirmation email saying you can keep the extra controllers?
When are you going to publish it? How do you feel about publishing it now :laughing:

So, how's this sitting with you now? X)

Mind you.
Has anyone had a confirmation email stating they can keep the extra controllers sent? It seems strangely absent at the moment.

Shhhhh. Let him think lol.

I simply pointed out English Law then sat back & watched in amazement as people became angry & raged. They still rage now :grin:

​so mr65 the farce unfolded, I hoped u sent your ones back lol

I do believe he got one, although was probably crapping himself thinking he was going to go to jail if he didn't return his controller...

The penny finally dropped then...

The damage and expense of going after these completely erodes the reason for doing so in the first instance. If they'd sent 2x Headsets I could understand their desire to chase, but they just need to accept they dropped the ball and recognised the issue extremely slowly.

Glad you all got a good deal!

Phew!!

I returned my entire order as I was disappointed with the resolution and also somewhat peeved that they were asking for one of the controllers back.

Today I got email confirming that my refund has been processed. Horray! But then I see that refund amount is £328.92!! £70 short!! Arrrghh!!

45mins on the phone later and apparently its now been sorted...

Last time I order something from Currys... Complete morons.

Wrong.

Now you're claiming you received the same deal.

Seems legit.

Could you post a screenshot? Dont have a tweeter acc...

Yeah, it always makes me wonder about companies that do this - it just shows a total lack of thought. They lose so much goodwill from customers who would have been singing their praises otherwise for such a great deal and spend a lot of money to get back items that I can't imagine are selling that well at the current price.

Imagine the difference if they'd sent an e-mail to customers telling them they'd made a mistake but not to worry as they would let everyone keep the extra set of controllers or alternatively could return them for a £50 voucher in store. I imagine lots of people would have actually returned them and everyone would have gone away happy. They might have even managed to get some free press out of it if they were lucky.

Thanks Millwalker. Just read your Twitter exchange. They have even acknowledged that 2 controller sets were originally ordered! So we were in the right all along. Let's hope they have the good sense to send out a new (less demanding, apologetic) email.

Strangely they have yet to ask me for them back.

I've posted it but it's not showing up, maybe links get moderated before they appear. Hopefully the post will show soon! If not then search my tweets (same username).

Edit: @mi11walker is my twitter

touche. so you did. Shame you're apparently returning them back according to yourself cos you're adamant you're breaking the law otherwise then :smile:

Really? Link?

How do I feel? I feel no different & why should I? The reality is it's to expensive for them to get then all back as they would have to manage it without ANY inconvenience to the consumer & that is an impossible task.

Just had it confirmed to me via twitter that the email requesting the return of the controllers was sent in error and to ignore it. It goes on to say if I have already returned them they will send them back. Glad I kept hold of them!

I have just received an email from their social media team confirming the above. I'm on holiday at the moment but I'll try and post it later today.

Millwalker did you get an email confirming this like you requested. If you can it might be good to add on here as well.

I've kicked up a bit of a stink with them because I went for their deal and they took my money I was unable to get the bundle deal with John Lewis, now I've missed out on getting the Xbox controller and remote as the new bundles are stripped down. Not a fan of this "we hold our hands up we made a mistake" attitude that doesn't resolve any complaints. At this point I'm happy to get the original rift and touch bundle.

I sent my email to currys on wednesday morning. In the end I didn't offer to return my controllers for the £70 voucher, as I decided the original email was rude enough to not make this offer. I just laid out everything said in this thread (including the terms and conditions I found on their own website) and will wait for an apology or the 2 week deadline to pass. It will however be interesting to see if people who do not reply get a follow up after their 2 week deadline.

So I was one of those people who ordered without hearing about it or seeing it here, and you know what, I didn't even realise what the "two of" actually meant at the time and was just looking forward to a Rift for 400.

I'd checked every other retailer before I selected Currys and I chose them because they were quite simply the only ones with stock by the time I'd convinced the wife it would be awesome (and it is, right?!).

Lo and behold another box turns up completely to my surprise. After a bit more confusion I realised what "two of" meant :smile:

I'm ignoring them, can't even be arsed with the bullsh!t.

Whether I was expecting it or not, the truth remains that it was advertised, bought, paid for and delivered, all with an extra set being part of the deal. They didn't send it by mistake. They listed it by mistake. And then they sent the goods sealing the deal. Too late sunshine thanks very much! Advertise goods > take my money > I get goods. Awesome. It's true I personally didn't even see the deal for what it was but that's because I was just frantically looking for stock and was happy to find some :grin:

You'd think they have a sophisticated ecommerce solution which makes setting up bundles and offers very easily (I happen to be building such a thing right now), and they will also have a workflow with checks and balances built in. This wasn't a shipping error.

Their offer was clearly live for ages for those paying attention (not me), and yet apparently everyone avoided them until everyone else had sold out, at which point they realised their **** up - and now they need to hope they can fool some people into making it a little less costly for them.

I can also tell you they won't take you to small claims over £99.99, far too much paperwork, organisation and time. Can you imagine? They can't even run a website. It's also a way to immediately kill any future business from those few who are prepared to buy from them when pushed.

Chancers indeed.

They were probably waiting to see how many controller sets were able to recover to fulfill those other £328 orders and make a similar lost plus the extra expenses in shipping. :laughing:

They finally got round to cancelling my mates £328 order after 9 days.

Jokers.

Correct: currys.co.uk/gbu…tml


"Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid."

Sent my email yesterday morning and given them 2 weeks to respond (like they did me) so shall see how this plays out...

They've probably got their legal eagles frantically looking for a loophole to quote.

No response yet, emailed them on Monday.

Nothing yet I'm afraid.

Anyone got any semblance of a response from Curry's yet regarding what they will do with the evidence they've been given?

As with probably all online retailers Currys' t&c effectively says there is a contract once they have dispatched the order (rather than just the initial acceptance of payment). Once there is a contract they could not back out of it unless for example the listing differs greatly from what was discussed, but since we never "discussed" anything (everything is based on their listing) and the offer is not beyond the realm of possibility then they don't have a leg to stand on. The law offers no protection to a buyer/seller for negotiating a bad deal.

I believe for listing errors it protects them in that they don't have to honour the order. From my understanding that is before they send it out.

Not had any reply yet from them after replying to their message saying I didn't consider it was a mistake but would send it back if they price match the lower pack price. Not exactly rushing to challenge this.

My mate ordered last Tuesday for £328 and hasn't heard anything since..

He was talking about ringing them up but I told him to just wait it out

Anyone else in the same boat?

I'm holding off on replying to their request until I see how others are getting on by responding to them with the screenshots - I have no intention of returning or paying anything extra as I got what I ordered as far as I'm concerned - although I did read somewhere that the law may protect sellers from both shipping AND listing errors - which seems ridiculous frankly but it might be something Currys try and use if it's applicable....!

True for a few, but I could have easily used my Amazon prime account for next day delivery but instead paid £6 extra for this bundle for next day after seeing it did add 3 items to my basket.
A few of us even took screenshots - for when we'd have to issue Currys their "you are in possession of something that belongs to us..." email when they only send one :P

There is some truth in that but some people did notice ahead of time and many of those who didn't initially notice were able to check the site and confirm that Curry's really were advertising sending multiple packs out.

Doesn't really make any difference from my understanding. It was still listed incorrectly whether people noticed it or not. Currys are probably hoping most people didn't notice and will send it back as asked.

It seems that my original full res images were uploaded to HUKD, but are downgraded when viewed through the website, and like you and others have noticed, they are displayed in full quality through the app!

Here are the original images that I uploaded to imgur at the time of the original post:

imgur.com/Ey9…6A7
imgur.com/Mce…u5N
imgur.com/FdS…bbb
imgur.com/XZ8…WwC

Hope this helps. Good luck all!

Nail. Head. I know what I ordered, I got what I ordered. Some deals are too good to be true. This one wasn't, it was exactly what it said on the tin :-D

It's fair to say from reading this thread that it was only noticed after people first got their deliveries, so those first ordering didn't have any expectation of getting another set.

I'd like to point out that the topic title was edited after people were receiving their orders. I think the actual "glitch" we're highlighting here is by them removing one set of controllers, which brought the total down to £320.
If they're honoring a mis-price then fair enough. If they're cancelling and refunding them before being sent out, because its a mis-price, also fair enough.

The argument here is: original purchasers, ordered a "triple" bundle, as it were, which went through processing, confirmation, and passed down to packaging, who looked at their files so see three items to pack and ship, as it was advertised on site.
To us now receiving an email basically saying "we haven't paid for an item, give it us or give it back, you have 10 days"

Could you imagine buying a PS4 bundle with three games, getting it home, playing it, then FIVE days later getting a call "yeah we want a game back, or you pay us £45"

I had terrible service with Curry's in the past and the only reason I dealt with them again was because I saw this good deal n wanted to see if it was true. Which it was, then wasnt?
I'd like to point out I replied to their email almost instantly and they haven't got back to me yet.

Thank you for your offer. I had already emailed them with your images last week and the quality seemed fine.

EDIT: actually I thought they looked fine before, but looking at them again they do look a bit blocky. Please do post them again. Maybe to imgur? Thanks!

EDIT2: I took screen grabs of the images from the android app and they seem a lot clearer. Sent those instead.

Sure no worries I'll do it this afternoon when I'm back on the PC.

I noticed they were low res as well (although looked pretty high res on the HUKD app!). Could I get those higher res screenshots as well please?

I may take you up on that offer for my email please :smile:

luvclub,

Since they cheekily tampered with evidence by "correcting" the number of items in our order histories, it seems that they are betting on the fact that only a few of us took screen shots. Unfortunately for them, I took screen shots of the entire process and I posted them earlier in the thread. The resolution of those shots seems to have been downgraded when I uploaded them though, if you need the full res versions just let me know.

Interesting. I included screenshots from on here as well as screenshots of the lower priced deal.

Not had any reply yet.

I did the same last week and received an email this morning at 9.45am requesting further screen shots! :disappointed:

"Dear xxxxxx,


Thank you for your email. Please can you send a full screen shot of the website so that we can look into this matter further for you? 


I look forward to your response. 


Kind regards

Currys PC World Team"

Bravo.

I'll knock up a basic email tomorrow night stating:

The website showed 2 sets of controllers (screenshot)
The checkout showed 2 sets of controllers (screenshot)
The discount showed that 2 sets of controllers were being included (someone earlier did the maths)
When one of the sets of controllers was removed, the price was (correctly/incorrectly) reduced further to £330 ish

Which leads me to believe I own the 2nd set of controllers and give them 2 options:

Apologise for the rude email with, no name, having to state customer number in my reply which I won't be (sod it, let them do the work) and inform me they will not be pursuing the matter further as there was no mistake made (just a very good deal)
OR
I will happily let them arrange for the 2nd set of controllers to be sent back once I have received a voucher for the value of £70.02 (whatever the further mistake difference in price was, but I paid via voucher so would ask for a voucher back, because I'm "nice" like that) and will even take said controllers to my nearest currys to do the exchange there and then. I WON'T be sending back controllers without the voucher first, as I don't trust them to make another mistake on that front.

Obviously they aren't listening to any of the points people are raising here and just pointing to an article which I feel is clearly on our side. A company can't turn around and say an item was sent in mistake when that was exactly what they were advertising and selling.

Whether people ordered from on here or elsewhere doesn't matter. Anyone who read the title on here mentioning a glitch had even more reason to expect to receive the extra pack as it was clearly mislabelled on the website throughout the entire order. Anyone ordering by themselves might have missed that if they weren't paying attention while buying.

Currys had plenty of time to catch the mistake before items were sent out. Instead they corrected the mistake which let to another pricing error and more orders sent out at a lower price. Currys clearly don't test what they release properly or have very good controls to deal with issues like this when they occur and it's up to them to fix these problems rather than take it out on their customers.

another thing to this too. They're sending emails, giving people 2 weeks to response (whilst also being un courteous t**ts). This is the start of summer holidays for a lot of people, some people may get back from a nice 2-3 weeks away, to then get some additional really ****** letter in their post or inbox. Sooner Curry's follow Comet etc and go bust the better, they're a shambles.

There is also the fact that a lot of people would choose NOT to shop at Currys because of their terrible reputation, but decided that due to the offer that was on the table of a set plus additional controller set, has now tied them into a product (which has likely been opened and used now) and have now been baited and switched. And we all know what Currys are like should you ever try and want to return something

In all fairness not everyone would have seen the deal on here, keep in mind that the rift was on offer as a nationwide promo and the cheapest its ever been so some people would have stumbled on the site regardless.

Also note, and this is the truth..

There website actually showed x2 controllers during the checkout process, just because they've decided to send out a receipt that says something else that's down to them. i.e something different to what their checkout suggested that's there fault. We agreed to buy what was in the checkout and that's what we did.

If it didn't say two controllers during the check out when we added the bundle to our carts i would totally understand their argument, but the fact of the matter is there cart clearly said x2 controllers prior to us paying.

We agreed to the items in the kart, nothing more and just because they moved the goalpost after the fact why should anyone budge on the matter?


They advertised the product wrongly at some point along the line which is totally there own fault, all we did was buy what they advertised in the checkout. X)

Cheerio, cheerio cheeriooo.

Ok mate, you said your piece. Now do one.

Thanks, all of us.

Yes. Yes I do.

I see my coment has been removed. Some of the moderating on this site is ridiculous at times

There is not one single person who bought this that did not know what they were doing. Every single person read the posts heading that clearly states "Currys *GLITCH - £320ish?*"

You are all going to send them back or pay for them. If you don't then please let everyone know so we can all watch the sheriffs are coming when you appear for not paying a debt. it will be interesting to see how many folk will defend two pieces of plastic & how much they will be willing to pay for them in the end. I am sure most on HUKD will enjoy watching the farce unfold on TV.

Do you have any evidence to support your claim?
Didn't think so :sunglasses:

Please don't be rude. What I said did not contradict what what was stated in the article that you had quoted. THe article was just not applicable.

The article under "What if it the delivery was sent by mistake?", states there are 3 scenarios:

1) if the order wasn't meant for you (this is not applicable since we definitely made a purchase)
2) if it was sent to you twice (Currys' own website stated multiple times during the listing and checkout process that there were 2 sets of controller packs. Other users have posted plenty of screen captures to support this)
3) or if there's extra stuff on top of what you ordered (same explanation as in scenario 2)

Just woke up? Read the last two pages.

The picture doesn't show the sensors, remote and xbox controller either but since the description states it comes with it then it is assumed it does.

The same goes with when the listing and checkout process states there are "2 of" the controller packs and when they accept the order by taking payment and dispatching it also, I cannot see how they could back out of the deal at this point.

Nope.

Agreed. The controller pack is a single item - I don't know why anyone would think it was meaning a left and right controller as they aren't sold separately and the pack includes other items such as the sensor.

I'm happy to return it if they honour the lower price other people have paid recently and collect it at a time convenient for me. It would be quite unfair to honour one deal and not the other when both were mistakes on their part with quite a bit of evidence to support it.

Yes.
If you have been silly enough to sell something you do not own then you are guilty of theft as you have proven your intent to deprive the rightful owner of an item they own.
It's that simple.
https://www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake

Nope.

Time to send the extra set of controllers back. Curry's are emailing everyone who got one & the Law says they are entitled to them back OR you have to pay for them. If you have sold the extra set then you owe them £99.00 or face prosecution & a possible criminal record. saga.co.uk/mag…ake

The invoice doesn't contain a quantity for the Rift/Touch. It only lists a quantity for the bundle itself.

It does. I was just commenting on the invoice being the final say.

Looks like I have zero chance of getting my £328 order honoured now that people are highliting their mistake for them.

Nice one

I was slightly exaggerating when I said semi-threatening but I do read it a little like that with them including a deadline and mentioning it is their property.

Really it's just badly written and comes across a bit rude.

Band together boys and girls, stay strong, lead yourselves to victory over the corporation men.

Nobody should be returning anything.

I'm really not happy about this generic email. The least they could have done is send out a more personalised mailer. Why should we have to chase them up for their mistake.

I have looked on their order system on my account and the cheeky gits have manually changed my order records to state that only 2 items were on my order but you can still see 3 links for tracking, showing the 3 items.



Even though this has seemingly been doctored by them, you can clearly see that there is record there that 3 items were purposefully dispatched and sent separately. I really don't know what to make of all this.

That is what exactly what I did. I had sent them an email offering to return the "extra" controllers on the condition that they would Price Match the £398.99 price to the newer £328.92 price and process a partial refund of £70.07 :smile:

It should be slightly easier for me as I already had proof of the £328.92 order in my order history, except it was cancelled due to lack of stock.

Could someone post a screen grab of the £328.92 offer. That would be useful to argue the case for keeping the extra controllers... if the price of standard kit is £328.92 then £399 is reasonable price for the kit plus extra controllers. I thought this was a genuine offer and Currys were just getting rid of old stock of controllers. I think they are chancing their arm on this and I will not be returning, anyway I'm off on hols for 2 weeks :smile: . A final point is if we really do have to return then we should insist on a £70 odd refund. I don't think we have much to worry about.

Here you go. It could not be any clearer that three items were advertised, added to basket, ordered and paid for.

It does seem a bit cheeky of them to ask for the full £99.99 when they were selling the bundle with one set of controllers for £328.92 (ie only £70.07 less).

Someone has even reported their cheaper bundle has been dispatched today!

If they still insist that i should return the "extra" controllers, I might actually contemplate doing it. Since they're honouring the smaller bundle when it is in stock then I should be able to then ask them to Price Match using their Price Promise the newer £328.92 price which was listed within 7 days of my original £389.99 purchase! :grin:

Cheers luvclub

I wouldn't have said it was written in a 'threatening way' as somone in this thread put it lol.

If it was me I'd just completely ignore it. Doubt you'd hear anything more about it...

bbc.co.uk/new…ake

So technically I think people should be sending it back...

Dear Customer,

We write to you regarding your order for the OCULUS Rift bundle. Due to an error in our systems, It has come to our notice that we have delivered your products and also provided you with a duplicate OCULUS Touch - Black.

Firstly, we would like to offer our apologies for this situation and hope that you will understand that human errors can occur from time to time.

As a result of this mistake you are now in possession of goods that belong to DSG Retail Limited and we would like to make arrangements to recover this from you. Please respond to this email before 4th August 2017 to arrange for a collection of the duplicate OCULUS Touch - Black. If you would like to retain the goods, this can be arranged by contacting us on 0800 023 4701, and select option 1 to make a payment to the value of £99.99.

If you have any questions about this, please respond to this email address where a dedicated member of our team will be happy to assist you. Can you also ensure you quote your order reference number beginning with CUR or PCW on any future contacts.

Many thanks,

Currys PC World Team

I replied to their email and attached the screen-shot from above. I stated that I had no intention to return anything or to pay anything extra as I had ordered and paid for what was described in their listing. They had accepted payment and delivered the order. That is deemed to be their acceptance of the deal as advertised.

If I had got this deal there wouldn't have been a hope in hell of me sending them back. Cant believe they're even asking..

Would anyone mind posting up the full email they sent? just out of interest

Given the pictures etc, I'd agree.

They have no reclaim on this, at all. Chancers.

Let us know how playing that card goes, kinda curious to follow this one :-)

Exactly, I ordered "2 of" included in this bundle... I wasn't accidentally DELIVERED anything extra, I was delivered what was in my order.

Yeah legally speaking if sent by mistake you have to give it back - but I recieved exactly what was in my basket when I checked out, for £400, and I have a packing slip for each set of touch controllers, so I'm not seeing a mistake, simply a very good deal at a time when a lot of Oculus stuff was heavily reduced - "I ordered from you because I thought a third sensor plus a spare set of Touch controllers was a great deal, got what I ordered, not seeing a mistake, sorry bye."

It's not quite the same as say, ordering just a rift headset and getting touch controllers delivered that you completely weren't expecting and were given no indication that you'd receive.

Surely with that image people have a leg to stand on then? They ordered what's on that screenshot for that price, they got it, end of?

Haha, exactly like that!

Tell them they have 3 days to arrange a collection, that you work unsociable hours and you're only able to answer the door between 2am and 3am after your shift.

There won't be many collection companies that will want to do that and if so the costs to Curry's would be high.

Otherwise state it's of no convenience to you.

IMO they're chancing it to reclaim as many as they can with expectations of only getting a % back, if you make life difficult for them I'd imagine you'll do ok out of it.

That said, this isn't legal advice so I take no responsibility for you losing your job, house and car.

You mean like that?
imgur.com/wa1…lhu

(From comment #88)

Can someone who took the image of saying 3 items in bundle post it up? Would be useful for those that want to respond...

The invoice would be the final say as that is your reciept for the items proving you have purchased them. However, you have very strong evidence that the items have been mis-sold and I doubt small claims would side in Currys favour, nor would I doubt Currys going that full route. The only issue I see with this route is that you would be entitled to a full-refund for items mis-sold, I don't necessarily know if legally speaking they belong to you. Unless of course they are invoiced.

Yep, it definitely said that there were 3 items in the bundle. This has since changed
Currys made the mistake by advertising it

Just to add, the £349.99 savings advertised for the £398.99 set is for the headset + 2 sets of touch controllers.

Rift headset = £549 (rrp)
Touch controllers = £99.99 (rrp)
Total cost rrp = £549 + (2 x £99.99) = £748.98

Savings = £748.98 - £398.99 = £349.99 which is exactly as advertised!

Don't blame them for asking for them back but what a bad way of doing it.

Not addressing customers by name, asking them to reply including their order number when you don't include it yourself and writing in a semo-threatening way with a deadline.

What's wrong with a polite message? Surely they would get a better response.

The page didn't state two lots of controllers did it?

Ha, thought the same.

I've also just had the email asking for the extra touch controller back. Luckily I have screenshots which show that the website said 2 lots of touch controllers, and the order confirmation page said 3 items in the bundle, so I'll try to argue it. But if they won't budge I'll just send the whole lot back.

Perfect X)

Someone should do one of them youtube videos with the subtitles..

Sold mine for £78 on ebay yesterday. Crap.

I'd love to know how many of these they sent out.

I can imagine some awkward meetings in head office.

didn't get on this deal in time....but no doubt for those boxes that do get sent out used/open boxes, will end up going out as new to future customers also. Definitely not right that the email they're sending out as if the buyer exploited a loophole on purpose, when this is clearly their own fault and tough to them

Im taking everything bask to a store later. Im not that impressed with it to be honest after having it for a week. Good job I didn't sell my spare controller!

very cheeky of them to blame you for their mistake saying you are in possession of their property, as if you stole it. they really need to stomach their mistake, and never blame or blackmail their customers. look at Amazon they have hundreds of mistakes happen on their site and they honour it regardless

Plan of action?

:D:D

What's your order number? I'll phone them up.

Just recieved the same email, not addressed to me either as the mail recipient or in the email body, just Dear customer.

Just got an email asking for the extra touch set back!

Forget my little whinge I had earlier - just got my dispatch email :grin:

I haven't requested anything (that's why I said they didn't even bother to give a proper reason). I didn't even enquire them or anything...

Edit:

Well... they gave me a reason after all. 15 minutes later I received this:

TBH... I might even be bored of the whole VR thing by August, so it's quite handy to have a get out if they do indeed force a complete cancel :wink:

Oh well... :disappointed:

At your request, we have cancelled this order (*********) and your refund will be with you shortly. We look forward to welcoming you back on line soon.

Cancelled product(s):

1 x Rift & Touch Bundle Amount to be refunded: £ 328.92

"At your request"? They didn't even bother to give a proper reason or explanation.

Highlight their mistake? As mentioned earlier, that is part of the point of hot uk deals! Snooze and you lose!

I ordered last thursday when it was in stock, but if got cancelled monday. :disappointed:

Spoke to them again.
They said its just the touch controllers out of stock: as soon as they have those they will relist the bundle
They said that the bundle wasn't getting rid of excess stock so its probable they are talking to manufacturers, trying to get in more soon

This is still best deal for me as i get (A MASSIVE) 7% off through work

I got one for £328 a couple of days ago and TBH I wish they would just hurry up with cancelling it.

Its pretty obvious we wont be getting it and I could do with my money back

Mine is arriving today, got to collect it after work. (ordered yesterday, John Lewis)

My email says i have two boxes waiting for me, so sounds like i have managed to get the old bundle with Xbox pad

Yes, see link in the OP.

Are there any games bundled in with this offer? How do I redeem them if yes?
PS Super nice deal, many thanks OP! :smile:

John Lewis has the bundle in stock!! Hurry up guys! They will be gone in an hour or so

Robo recall was mind blowing, also bought dead effect 2 VR from steam and that is amazing. I want to try chronos, edge of nowhere, damaged core, project cars 2, dirt rally VR lol so many games, so little time....but VR is such an amazing experience I don't think i'm going back to 2d gaming

Just got email... Mine was cancelled too :-(

I loved the first contact demo, the one that loads after you setup the touch controllers. Was fun interacting with all the objects. I also enjoyed watching Henry, lost and dear Angelica.

Mine was cancelled today. Ordered last Thursday!! How can it take a week to tell me they are out of stock!! BS!! Worse still, I bought it on gift card so now I'm stuck with a £400 currys gift card. :disappointed: I hate currys.

What you tried so far? Check the OP for loads of freebies.

Try Fantasynth, it's like being in a club on acid (I imagine). The Lab is cool too. SuperhotVR/Robo Recall also blew me away.

tested the rift ​last nite, absolutely blew my mind as I've never experienced VR before, you are literally transported inside the video game and the touch/hands are an amazing feature. if anyone still sitting on fence I would say get one, only issue I have now is getting a go, as the kids love it

They got back to me said they will not have nbundle in stock
only the 2 things bought seperately

Can't you use a DVI/DP to your monitor and the HDMI for your Oculus? It only needs 1x HDMI and 2x USB (3x if using WIFI Xbox adapter).

HDMI is inferior to DP, that's why.

I personally would never buy a monitor without a DP connection.

Didn't see any adapters in mine.

They used to include DVI adapters with the DK2, I can't remember if my CV1 had one, did you check in the box?

That stinks.

Why could t they have kept it on hold? Anybody else had theirs canceled?

My order was supposed to come today, got cancelled late last night. They didn't have the stock to fulfil my order.

Asked via the web chat if they were getting any more stock of the bundle and was told yes, in 3-5 working days.

Yes cheers Hoff mine also arrived today. unfortunately my 970 has 1 HDMI port on it so need to get a Display port or DVI adapter :disappointed: so I have to wait on that

The touch controllers became available about an hour ago but the bundle link wasn't working, now the touch controllers are oos again and the link for the bundle has been removed. Think they removed the banner as well

Thanks OP, arrived today with two controllers! Ordered last Wednesday.

Just received message back from Currys via their facebook
they say the bundle is no longer available and any info will be removed from the site
they then go on to say they have rift for 500£ and they don't have date when oculus touch is due back

What do you guys make of this?

I don't see a need for a 3rd sensor, least not in my experience so far.

HUKD users are their own worst enemy, people get a glitch freebie and instead of keeping it on the down low they start broadcasting it until it gets shut down. X)

Think I'm going to have to order it from oculus direct minus Xbox one controller which is a shame

So, given than a recommended third sensor costs 60 quid, it makes selling the second set of controllers for 80 or so a bit less trivial. I'm not sure if the controllers go for anything ex sensor, so it might be worth just keeping them as spares if the third sensor has value to your set up.

Thoughts?

Great, am glad the post helped a bunch of people.

Let's see what transpires over the next few days. Worst case you can get a normal bundle for £390~, best case the glitch it still on :smile:

As an owner of a HTC VIVE, I'd recommend the Oculus over it at this price. Just be aware that Oculus' room-scale tracking solution is objectively inferior. Also, Oculus is owned by Facebook.

update to my last post, I can order at £329 just says two items in bundle....... But still says the messing about selling one. Do they have to honour it if they take my money ?

**** clicked back and it had gone again!

am not sure chat will even know, I imagine it will all be restocked around the same time as everyone else. I'm still on the fence about getting one, but if I can get another set of touch controllers and the xbox pad I think Ill bite as that's £100 off really.

they have changed the listing now says include 2 items, not 2 of touch. So they have cottoned on. But its listed at the wrong price of £329 as someone stated and you cant buy either. Looks like extras are over now :disappointed:

Just spoke to someone on Currys chat and they said new stock within 7 days, so we might have to wait a bit

That was hilarious. :grin:

I see he pulled his advert sharpish, maybe because it had his name and address in it?

Anyway many thanks to the OP. I took Currys up on their generous offer.

ordered Thursday afternoon on free delivery, 3 parcels arrived this afternoon so it looks like I got the extra box of sensors :smile:

For anybody who already has thew Rift, you need to download the Oculus Tray Tool, so many helpful options, plus the ability to really boost the picture quality via Super-sampling, add SteamVR to Oculus Home, use voice commands etc etc.

Here's a video run down:
youtube.com/wat…dI0

Download link:
forums.oculus.com/com…lly

Really helpful app!

It was briefly available just then for £328.92 oO

If you go to the checkout at Amazon it goes through as 2 separate items (touch controllers + rift) AND you are given 2 separate delivery dates. AFAIK, the new Oculus + Touch controllers come in one box. This strongly suggests that the last of the old stock is still making its way to suppliers and Oculus themselves will be the first people selling the new stock.

You can see the new box here:
oculus.com/blo…le/

Amazon will probably be getting the new packs on the 21st. whereas places like scan and game have old stock and even Currys but they need more touch controllers to sell them

here is a guy who bought from Currys listing on ebay you can see the two other boxes in the back sharing the Currys love










m.ebay.co.uk/itm…3A2

As you say ....The new bundle IS happening its not a rumour right now my understanding is the old packs are being shipped out but no more are being made IF they run out then the new pack will be sent out. Sorry i missunderstood your post i thought you meant the new pack in general with the £100 cut in rrp was a pr disaster rather than this temp summer deal of £200 off and some getting the old pack and some the new

In which case yeah i can see why you would be mad if your orded and the add listed the contents of the old pack but you were delivered the new pack..... But surely the order page must at least be clear what you are getting?

well decided to look anyway - yup its true, definately a new package out there, so one to be wary of before order, and take snapshots of order pages etc as evidence of what you're expecting to receive

So its missing

1. Xbox One Wireless Controller
2. Xbox One Wireless Receiver USB adapter
3. Oculus remote control
4. (Possibly - not confirmed) Rock Band attachment


Could turn into a PR backlash

Agent on web chat today said he didn't have a date on his system, but to register for the stock updates.

Let's see what tomorrow brings.

probably cause it's Sunday, you'll have to wait until tomorrow

Doesn't look like it's going to happen today

Hoping so mate, update the post of you speak to them.

Do you think stock will be available today ?

I'd just order from oculus but I'm reading they have removed the Xbox one controller and remote now. Hoping Currys stock is still old

Sounds good, here's hoping i can get an order tomorrow then

Weird.

Currys stock of the HMD (where the controller is) will be old, they're obviously not selling through as quickly as their touch controllers.

Spoke to an agent earlier, said they should be back by tomorrow.

Also not heard that before?

There's some Bundles on the Experiences page at the moment. Worth a look if you want to buy any of the titles.

Hitmans post is useful for anybody yet to see it:

hotukdeals.com/fre…938

I had delivery scheduled for this morning but never arrived. Called up Customer Service to see what happened - warehouse had run out but didn't bother to let me know. She asked why there are 2 boxes of touch controllers in the bundle - I hastily said 'Simple, one for each hand!'. Lots of orders of these coming through apparently!

It's been in and out (for hours at a time, so you don't need to sit mashing F5) for last 3-4 days.

Set a stock notification email in the Touch controls, when they land back in stock the deal link will be back live.

FYI, you can still see the deal by clicking on the Rift headset link (£499) and scrolling down, you'll see the bundle from the OP.

Amazon et al will be live for 5 more weeks so no rush to order from there. May as well wait on this to come back unless you need it ASAP.

How often is this coming back in stock ? I've been refreshing all night and morning

deal expired? Can't find the bundle. Controllers oos, and Rift alone 499 quid.

nvm, just read #123, I'll wait

Currys website isn't down, what are you guys smoking?

As soon as the Touch controls are back in stock the bundle link 'Get' will become active again.

New to the thread, clearly, as you're speculating based on something you clearly have no idea of.

It will come back in stock, the instruction in the OP is clear, updated based on findings.

Curry's Webpage is down. Probably they realise of the glitch and they are fixing it now

You're new here, aren't you? It's not done.

That's been happening for days.

The deal is done, the link no longer works

OOS at the moment, set an email notification for the Touch Controllers, as soon as they're in stock the bundle will come back online.

Obviously they keep selling out as they're doubling up on them... lol

It is 4/5 years old, and by good I should probably have said good enough as I am not gaming in 4K or anything but it runs everything I have tried well enough.

i5-3570k, 16GB DDR3, R9 270X.

I know the graphics here is the real drawback but the CPU seems to be borderline looking online at reports too. I'll just hold out for now I think.

Setup 2 and see how you find your tracking accuracy. Based on my early experiences I see no need for 3X sensors assuming you have them setup right in the first place - ideally at or above head height in diagonal fashion.

I'd hang on to the controllers until there's a FVF eBay deal in any case, anybody ordering from Currys will be eBaying and the prices may drop whilst the supply dries up.

It's not wireless in the sense you're suggesting, it's a standalone device.

some lucky posters on here, well done all. I really wanna buy one now. As I don't need the xbox controller either. So could make this a fair bit cheaper for me. Still undecided.....

For anybody wanting to do some extreme saving, visit Zeek and buy 5x £25 gift cards for £24.30ish, save you another £3 or so.

Also an extra £2.50 cashback from TCB today

I received a confirmation email and then a second email saying we are processing your order is that what you got? or did you get a 3rd email saying it has been dispatched aswell

I can't decide if I should sell second set of controllers or keep and use third camera for room scale... hmmmm :thinking:

What is everyone else doing?

Back in stock ladies.

Please stop EXPIRING the deal, it is in/out of stock all day every day, if it's not in stock, check back later... expiring the deal means people miss it completely and won't profit from the glitch that's on-going!

Thanks

Mine was the same too, checked out yesterday and just arrived with 2 sets of controllers, they really have made a mistake there!

It's £70 back in your bank account.

Just had mine arrived and yes 2 controllers! Suprised it wasn't fixed! Orders yesterday. Looks like my other order is going back to Amazon!

Mine was exactly the same. When checking out it still said two of controllers but my order summary is the same as yours. However it still does say 3 items on the order overview. Guess we just wait and see!

What did your confirmation email look like? Mine from a few minutes ago has 3 rows but one is the bundle. I.e. it looks like this:

- OCULUS - Rift & Touch Bundle containing
- OCULUS - Rift
- OCULUS - Touch - Black

To me that doesn't suggest I'll get two Touch controllers - but what went into my basket and what I checked out clearly said (2 of) Oculus Touch - Black - and my order history page says 3 items (but doesn't say what the 3 items are)

Hi All,

i can confirm that i have just received two sets of controller boxes (4 controllers in total) + the head mount box. I looks like currys are misinterpreting two controllers with 2 boxes.

this was an online order i placed yesterday with delivery for today as a punt.

I had already bought a set from game which actually arrived at the same time.

Will be taking the game box back unopened to one of their stores.

i can't really see the point of having the extra set of controllers but i imagine they will sell ok on ebay

Order from Amazon or Oculus as you suggest, that seems easier for you.

Those wanting a better deal may be willing to wait for stock on this one - I'd wager it being back in stock tomorrow morning.

Just ordered too. Guessing the stock levels are pretty fluid. Just kept refreshing page.
Also 3 items on invoice but I'm not usually that lucky :-)

We ain't smoking anything; when a deal is no longer available and it doesn't have a page that suggest preorders, or order now and we'll post when its back in stock that usually suggests that its expired. Unless you can show for a fact that it will be coming back.

How long are we supposed to wait until its expired in your eyes then?

And whats with the insults??

Yep, upgraded mobile VR is not quite Rift :-)

Anyway, this is definitely not OOS - I ordered this morning for delivery Monday. Still showing "3 items" on the invoice too

You're missing a rather important detail... It's a Gear VR.

Buy her a pair of shoes , and just when she realises that you've bought it present them to her :popcorn: ..

Just don't get caught with your pants down as shoes won't fix that!

£200 Oculus Rift next year, wireless. Been confirmed.

I was really tempted, but checked out my PC specs and it is good but a bit old, turns out for VR it would really struggle. I'd love a new PC but can't justify it while there are not many games (mostly VR) that I would need to upgrade for. Oh well, it'll have to wait for now then.

I'm so tempted to order one just for the second set... Sell the HMD set for £380/390.

So what are you all doing with the spare set? Setting up roomscale with the third sensor and keeping the controllers as spare, or selling the whole set?

It was £200 oculus credit and £80 Amazon credit in the end.

The back story is on the Oculus Amazon post.

I can take that people got £100 credit with an Oculus a month after I bought.
Also, I appreciate that people got a good deal with £200 off.
I can just about take that people got a 2nd set of touch controllers and a sensor by mistake
But I think you've sent me into meltdown X)

You also got a box of extra touch controllers? That via web or store?

I managed to get £80 credit back from Amazon as I complained about the £100 store credit. So I've effectively paid £320 :smile:

I'd say it's fairly sound at this point.

Identical to me.

Check the Amazon thread, posted some info there. I played chat roulette and won :wink:

You don't want it £80 cheaper then?

Confirmed. Currys sent me two hand controllers :sunglasses:

not dumb at all mate

PC as already said but i will just add, a reasonable spec one as well.

you will need something around a haswell level i5 or AMD equivalent with a GTX 1050ti or AMD equivalent minimum (ideally 1060 / 970 level as a mimimum to be honest).

How did you do that? Was there another promotion?

While Amazon and John Lewis have gone out of stock I would rather burn my £400 than give it to currys. Worst customer service I've experienced.

Off topic a bit but might be useful for some one >

"Play Oculus-exclusive games on the HTC Vive"

github.com/Lib…ive

"There are no "vive" games, there are only steamvr games, steamvr supports both rift and vive." Source: reddit.com/r/o…us/

PC.

I lucked out with £80 Amazon credit and £200 Oculus store credit.

Dumb question guys, but what do you need to play this on, is xbox one compatible or do I need a pc?

What store credit were you talking about with Amazon?

OOS: imgur.com/wa1…lhu

You ordered from Currys and didn't receive a second set?

You'll alert them to the glitch. Order a second set and see if you get it? Can always return it to a store?

That screen door effect doesnt exist on PSVRT though and once you notice it you simply cannot un-notice it..

That's great I bought this a month ago for 600£ .......

Because I want to compare it to the invoice I received to see if they will honour the deal. you can block out your personal details I just need the invoice table

really?

What games have you tried.

i would say

Elite D
Assetto corsa
pCARs
robo recall
edge of no where
pinball FX2
Defence Grid 2
Doom 3 BFG
Landfall
eleven TT
arizona sunshine
Thrill of the fight.

wow so many more I think between steam and oculus store i have maybe 70 or 80 VR titles and the vast majority were worth a look.

The above is the invoice I got from Currys now, can someone who received 2 touch controllers confirm whether the got they got the same invoice via email or was it any different?

Why?

I got 2 boxes of controllers too! Happy days :smile:

What's your specs?

CPU is far less important than GPU, a decent GPU for VR (1060/480) will run you to £200~

Can someone who received the oculus head set with 2 of the touch controllers put a screen shot of the email invoice they received confirming your order on here please. thanks

I'd be interested to understand from anybody that orders if they've fixed the issue with the extra box of touch controllers, or not. If they haven't, I may go and buy another :smile:

I just opened my Currys order and laughed out loud when I saw that they had sent me 2 sets of touch controllers. Not complaining though :grin:

Either both are hot or both are not. Surely HUKD's is about the price, not the retailer?

Must have been an automated picking error or something. They've just lost a few grand :smile:

I also got this deal from Currys!

Madness... viva Amazon!

Ok, this is ridiculous. As part of my discussion with Amazon last night about the store credit, where they issued me £80, before they came to that arrangement they issued me 2 codes, which I thought (and they thought) were Amazon promotion codes - told them neither worked, so refunded me 20%.

As it turns out, they're both working £100 Oculus codes. So I've paid £320 (effectively) and got £200 Oculus store credit... haha!

I can also confirm, I received two boxed sets of two touch controllers (4 in total), as did a colleague who sits next to me.. we also got 8% off through a company discount voucher scheme.

ordered via the Website, not a glitch on our side.. It actualls says the words (2 of) next to the order line item for the touch controllers. I suspect someone has loaded them onto their system a little bit incorrectly.


Someone at PCWorld is in for a kicking

Yea that's right, a week ago it'd of been nearly a grands worth. someones in trouble at curry's hq!
Congrats to all involved
:-)

Sounds like we've all done alright out of this then :o)

You going to eBay the extra controls? Wonder what you'll get for them.

So you got your Rift HMD and 2x separate boxes of Touch controls (4 of them?), Ha.

Is that from someone at he store or was the website glitched?

Glad I went with currys I got 1xheadset 3xSensors 4xtouch controllers and and xbox pad. I thanks for the extra sensor and controllers currys

I got that from the website (through your link, thanks haha). And paid £4 next day delivery.
This was still available last night but looking now it seems to have gone. I notice that the touch controllers are out of stock which is probably the reason why.
Been sending out twice the stock! :joy:

[quote=Faba1993][quote=frakison][quote=sitz][quote=sanandreasgangstar] At OP, would much rather go with Amazon for the customer service instead of Currys![img]http://imagehosting24.click/images/thumbsup.png[/img][/quote]Agreed. Return to Amazon for literally any reason and its instant refund as soon as they register the postal label has been scanned by RMG. At least that's my experience. Thumbs up for the cheaper price, but for my money the CS of Amazon is worth the extra couple quid.[/quote]I seem to remember seeing that if your return ratio gets too high, Amazon will cancel your account??[/quote]oO i guess only if you carry it too far.\x0d\x0aand i cann only agree regarding the Amazon CS. Never had any problem with them.[/quote]\x0d\x0a\x0d\x0aMe neither, I wasn't slating Amazon, merely pointing out that excessive returns can instigate a ban, the thing is, if you share an account, everyone on the account it affected :wink:

The controllers seem to be £99 currently. Is that the standard price?

oO i guess only if you carry it too far.
and i cann only agree regarding the Amazon CS. Never had any problem with them.

Sure its cheap(er), but its still not worth the money to play a bunch of pretty poor games

Robo Recall is the killer app!!

Thats a good price, if i didnt already have a Vive i would be diving it face first.

Not any more. This is a manufacturer's price cut, valid for the next 6 weeks, and any dealer charging more is gouging you.

From what I've read, the current "Killer App" for OR is "Star Trek Bridge Crew"

I'd just like them to discount the touch controllers for all of those of us that bought the RIFT before the controllers were available and the price dropped. You can now buy two rifts with controllers for what the early adopters paid for one RIFT by itself!

Oh I agree, price is definitely the biggest factor, as well as actually being able to try one first. It's not for everyone, but with price drops like this it's sure to bring some more people into vr :smile:

If you got one of the free GearVR Headsets and have a decent phone S6 up, try VRidge and pair it with 4 PS3 cameras and 2 PS Move Motion Controllers and a ping pong ball with an LED in it, for a cheaper but just as good alternative to this.

Check out Daley Tech (not me, not affiliated) on Youtube for setup guides and demos.

Fallout 4 vr is due out soon. Rift is awsome, period. Project cars and pcars 2 (soon), assetto corsa, pavlov... Along with others mentioned above. This is a bargain. (Assuming you have the tech to run it)

You wouldn't guess that considering the kind of loyalty Amazon tend to inspire on here tbh.

And that's the key thing really. It's going to take more than a few bolt-ons for Superhot and Elite Dangerous to really sell this thing to the masses. That's why if any VR kit is going to succeed atm it's likely going to be PSVR. It's easily the most affordable (yet least tech-advanced) and has a lot more to offer e.g. RE7, Skyrim and Moss.

Have you tried it? Because while sure, there arent games on the level of Witcher 3, Battlefield 1 etc, there are plenty of good ones.

Robo Recall, Arizona Sunshine, Chronos, Edge of Nowhere, Onward, A Mages Tale, Eleven Table Tennis, Echo Arena, Elite Dangerous, to name some of the notable ones.

Hell, Elite Dangerous with a hotas is worth it on it's own for me, absolutely love that it VR!

Each to their own of course, but it's definitely been worth the money in my experience.

Thanks, I originally ordered from Amazon with delivery next Monday. For £4 I have now selected next day delivery through Currys, so thanks OP.

Please note I have been unable to cancel my Amazon order as my controller has already been processed (as that was arriving tomorrow). This means that I will have to pay for the Amazon item as well, before sending it back. Not a problem for me but worth baring in mind if you are thinking of doing the same.

I seem to remember seeing that if your return ratio gets too high, Amazon will cancel your account??

Nope making money is through - sorry is a couple of quid, whatever. the point being that its the normal price ( as per the amazon deal ).

Remember Op you may also want to mention that you are also getting a XBOX One Controller and Wireless adapter for this price and SEVEN games!!!! My sons games run fine on an i7 920 @ 4Ghz and a r390

Nice

wow this has come down, but this or the htc? or wait .....

This destroys PSVR if you have a beefy enough PC to run them. Amazing price

£1.50? Math not your strong suit?

This is a fantastic price but a few things to consider:

You need a high end PC with a good graphics card
In a year or so the next gen will be released, potentially un-tethered, higher resolution etc.
Oculus uses a closed system and tracking is inferior to HTC (vive.) It's much less likely to be supported by devices in future

There are some great games and Fallout and Doom coming out soon. Also, if you're into racing sims (or xxx) then the experience is unbelievable. Beware, can become very expensive, very quickly once you start buying sim equipment.

might cancel your order and save £1.50 ROFL. not worth the labour.
Not a hot deal either as the other one is only £1.50 more so its the "normal" price, plus amazon refunds are so easy.

That's a crazy price. Aren't these around £700?

It doesn't allow to add to basket it looks like out of stock

Eee Amazon all way. Currys will take a **** and keep your money for a bit and you will lose nerves sorting return

At OP, would much rather go with Amazon for the customer service instead of Currys!

Also don't forget cashback and gift card users.

I'd agree, but for those wanting to locally collect or have a physical shop to deal with (in addition to saving some £) I thought it was worth a post.

I want this just to play with tilt brush (a friend has one) - but still way too much.