Also finally got my £150 reward card in the post this weekend. Had to chase customer support twice for it (once initially and then once after the 45 days), so as the person above already said, I'm pretty sure they hope people won't bother to follow it up to avoid them having to pay out.

My £90 TopCashback has also been paid (was confirmed as payable around the same time I chased up the reward card), so in all I got both the £150 reward card and £90 cash back, and my connection is a stable 50Mbps, so well worth it in the end!

Many thanks to the original poster of this deal, and anyone else in this thread who kept us updated on progress/who to chase to get the reward.

Confirmed and payable - had to push both BT and Quidco for it - and the BT rep chased it to confirmation for me. Hope that helps.

Have you got your Quidco payment confirmed and payable?
Mine tracked only and estimated payment on 23 November 2017 (Premium membership)

Took perseverance (lots of it, I would say) but finally all sorted - maths below :

29.99*12 + 34.99 (one time activation charge) = 394.87
150 (Reward Card) + 100 (Quidco) + 29.99 (late installation adjustment) + 20 (goodwill discount for the delay) + 1 year BT Sports Free (because of issue with Quidco payout) = 299.99

Total Paid = 394.87 - 299.99 = 94.88 for the year i.e. 7.9 a month - not even discounting the usual 5 quid or whatever a month BT sports is.

The last 3 are things that most likely apply only to me - but hey I am just sharing my experience here. All in all worked out damn well. As someone people here and other places have said once the 12 months finish you can pretty much signup straight back as a new customer, which is what I am going to do.

The CS was usually good - they always tried to help - and for the cashback and reward issues because of failed transfer initially from Sky to BT once I had a case officer assigned, she was pretty good too, chasing it all up for me. Surely can't fault them for the Broadband speed and what its costing me.

Well they hope that some people won't claim. Also that some that do won't spend it/all of it.
If they were just playing fair they should have just reduced the cost by £12.50 per month.

TBH I don't care about the service and them making it hard. I'm just out for the best deals and if that involves a little pestering then so be it. :smile:

Talk about ruining the customer experience and alienating them ! There is no reason for the cards to take that long to come - its a sham. In the digital age it should be almost instant - once the cooling period is over the card should be digitally issued - end of !

Got mine today too. It was only issued on the 3rd Oct so the 'in the post' was a fib (came 1st class)
Im guessing they don't bother until you chase it up. I'm guessing some people don't chase it.

Received the activation email yesterday and the prepaid Mastercard card today :smile:

Use the link below to submit your request

bt.custhelp.com/app…090

Is there an email address for the rewards team where you can drop them an email then?

Well was 30 days, then 45 days, so what is another 10 days!

Well today is day 45 and still not received. :disappointed:

I'll send them a final (red) reminder on monday with notice of payment of 5 days otherwise a late payment charge will be added of £7.50. :smile:

I haven't even received the email yet - I am assuming that comes first and then the card? Atleast some of us have started getting the card so there is hope :smile:

Quick update -

Received the prepaid Mastercard card today

Talk of the devil lol (received 5 mins ago)


Dear *****

**** IMPORTANT PLEASE RETAIN ****

Welcome to BT Rewards.

You will receive your Chip and PIN card in the next 7-10 working days.

Once you receive your card, you will need to activate it and retrieve your PIN before you can start shopping.

To activate your card, please visit purecard.com and follow the on screen instructions. Once you have activated your card, you will be able to check your balance and view your PIN.

For both options you will need the 9 digit Card ID on the front of your card and the activation code below.

During the process you will also be asked to accept the Terms and Conditions these can be located at the bottom of this email. So please ensure you have read them before you begin the activation process.

Still waiting as well, beats me what takes them so much time to sort it out

Still not received... day 42 out of 45

Dear ***** ***********

Thank you for your patience while we’ve been investigating this matter.

I have checked your Prepaid master Card claim and can confirm that you’re eligible to receive one for £150

I have therefore placed a manual order on your behalf and we’ll be sending your voucher to your installation address - it’ll take up to a maximum of 45 days for you to receive your voucher from the claim date which is 12/08/2017.

Not yet. Very disappointing

Have you got your card yet? Mine is 30 days today and not yet arrived.

How do you use the BT MasterCard in store without a pin number? I tried using it in Tesco yesterday and it didn't go through when they swiped it.

I've just got my bill through and it's saying that I have to pay £34.99 per month. Is anyone else having this problem?I called BT and they said that it's a problem for HotUKDeals. Help much appreciated.

Thanks mate.

Received the following email after 3 hrs:
BT.com Vouchers Team



Update: Also received confirmation email:

Hopefully you'll get the same response as me :thumbsup:

I am getting the same message. Contacted them via chat. They promised me to investigate the matter and get back to me within 48 to 72 hrs. via email.

45 days seriously !!

I went on chat to ask the reason why the reward wasn't available?
Guy said he would investigate it and I should hear within 48rs
1 hour later I received the following email -

Dear ***** ***********

Thank you for your patience while we’ve been investigating this matter.

I have checked your Prepaid master Card claim and can confirm that you’re eligible to receive one for £150

I have therefore placed a manual order on your behalf and we’ll be sending your voucher to your installation address - it’ll take up to a maximum of 45 days for you to receive your voucher from the claim date which is 12/08/2017.

Best wishes,

Soham
BT.com Vouchers Team

Mine says the same thing. Starting to think I'm not going to get the reward :unamused:

Has anyone managed to successfully claim the reward card yet?

My account says - No rewards available at the moment.

I know, not sure if I can really do anything about it, can I ? Was so looking forward to finally having a fast BB after sky

That's ridiculous!

For some reason my order got cancelled at the last moment - was meant to get activated last night - kept getting messages till the day before saying its happening etc. and then nothing yesterday. Called them today to be told the order has been cancelled at open-Reach side , a case has been logged and a case officer would call me. Gutted - to say the least.

Anyone else face similar situation?

Swapped from Sky to BT last night
Seems great so far 55Mbps D/L (~ 20 faster than Sky Fibre + much better WIFI range

Your referring to a totally different deal as opposed to that listed by the OP and discussed by everyone else. The deal your referring to includes a £10 monthly sim card.

I think so yes, my brother had the same before and had to phone his order through in the end, missed out on cashback though.

I got £140 instead of £80! and £200 BT card lol



The speed is around 27mb now checking last night with speed test (not BT speed test) this was with a phone over wifi.

The engineer said the box or line whatever needs to be replaced up on the pylon because it's old he said BT need to replace it.

This is what I should be getting according to DSL Checker.





Might give it a week see how it works, last night the router kept disconnecting eventually connected.

Tried to sign up and get this message

'Sorry, if your package isn't shown, it may not be available to you – please choose an alternative package below.

If you've chosen a BT Infinity package but it isn't shown here, BT Infinity is not available to you'

I'm already on fibre so does this mean the cabinet is full?

Thanks, mine tracked after 1 hour 20 min. Already got a text from sky advising bt had contacted them to take over the line and I'll have an early termination fee to pay (to calculate this as £15). So fed up of 3mb download speeds.

Mine tracked within 1 hour

How long is Quidco taking to track today since they increased the cashback?

Thank you ISJ66 X X

What package did you buy? I can't see this deal on the topcashback website.

£29.99 offer

Still showing as £90 just now? When did it increase to £150?

Does the quidco link take you to the £29.99 offer or the £34.99 one?

TCB Cashback increased to £150!!! Mine has tracked.

Quidco cashback increased to £110

Are you sure? I could have sworn that was what the "one off 34.99 connection" in the title and the "+34.99 connection" in the description was for.

You forgot the £9.99 delivery for router and the £25.00 activation

I have no idea if they genuinely do, however whenever I have had a fault repair they have told me that they start the two week automated line testing process again. Previously I only had ADSL and after the fault repair it settled within a day or two and that was it.

Why 2 weeks, would they really do another training period just following a line fault?

You reported the speed issue with the static on the line, so it was reported within 3 months. If it doesn't improve enough in 2 weeks you are still covered as the original report was within 3 months and the repair didn't work. Obviously it can't hurt to further report the speed now, but expect them to say you have to wait 2 weeks.

I'd say you may as well complain now, you've nothing to loose and at least they won't be able to say you didn't report it in time.

Sorry, didn't realise you'd actually contacted them.

It will likely take time to stabilise so they will not accept the speed being low right now, I think you have to allow two weeks for it to settle.

If you go to BT from Quidco does it take you to bt.com or productsandservices.bt.com?

The first shows £34.99 and the second £29.99.

When one the phone to be just now the girl could only see the £34.99 offer.

Confused!

He's gone now internet speed is 26mb now phone line is clear he told my dad there was an issue with the "pole" i assume he means the pillar outside where the line goes too

that's better than 15mb we had before but still under the 32mb* guaranteed

Question is should i say anything? if 26mb is the best i can get and leave BT any other provider expect Virgin will have the same speeds right?

There should never be a charge for a faulty line unless the fault is in your home. BT are responsible right up to the master test socket (the main socket behind the main BT line faceplate). You are responsible for anything after this, including bizarrely the BT faceplate, at least that is what Openreach say.

Apparently there's an issue transferring my number over, I've cancelled and now need to deal with Virgin to find out what the issue is.

Signed up

Fingers crossed all goes to plan...

Edit : Quidco just tracked within 15 minutes of placing the order (£100.00)

Current sky customer no need to do any action! They get notify by BT !

I've raised 3 separate issues so far! Will have to wait and see what happens

Why will they charge you £129? I know people like to moan about BT but I've never had an issue getting a genuine fault sorted.Obviously check its not your equipment, maybe plug a different phone into the master socket with no other kit and see if you still have interference, and then get them out to fix it.

Also if you're getting well below your minimum guaranteed speed then contact them, they should try to sort that. Thought if you have interference on the line I guess its fairly clear there is an issue.

I went for the new line installation with bt. I'm still in contract with sky until December so will terminate it then. I pay £5/month for my sky deal. I signed up last year when they had a MasterCard and quidco offer on. My sky quidco cashback was paid out about 2 months ago.

I have the same with Sky broadband and paying them 19 quid a month ! Appalling and they offered me fibre for 34 and were still trying to convince me its better than the BT offer - what can I say. Did you need to tell them you are cancelling or will BT sort everything out?

Thanks. £100 Quidco tracked within 5 minutes.

Installation date set for 4th September.

Earliest date available was 18th August although someone needs to be home & I have the week off work for 4th Sep.

So fed up with standard Sky broadband. The speed is appalling.

Hi guys, do I need to let sky know im leaving or will BT take care of all that?

Having said that, pretty happy with sky so might just give them a call first and say I'm leaving and see what they offer...

That's worrying....I may cancel the order and redo it. £100 is not something to be sniffed at!

my order was all ok untill i noticed the account number they issued me was an old one from a closed account from years ago from someone completely different whose details came up when i registered .They changed it immediately but refuse to pay out to quidco as the order was changed unbelievable !!!!

The order hasn't changed it was my phone number they said was wrong so I don't know how that'll affect it.

I had exactly the same problem and they refused to pay out to quidco as the order had been changed by BT themself !!! !!!!! I have raised an official complaint with their marketing dept waiting to hear good luck !!

I've just had a phonecall from BT apparently there was an issue with my order? They confirmed a free details and said all is well but does this mean Quidco will not work as there has been interference?

I should be getting 32mb min and up to 54 mb. I'm getting 15mb now.

I'm also getting interference on the phone line now! Which i'm guessing they will try and fix and charge £129!

On another note just checked my TCB account BT has tracked as £140! not £80! oO

I ordered this deal a few months ago but BT are refusing to pay out via quidco and quidco just keep telling me refused as they dont recognise the detauls i provided .Tried complaining but got nowhere fast .Quidco told ne to complain to bt marketing but told me they wont pay out even if i complain

£160.00 Confirmed
55 days ago
Your purchase on 20 Mar 17 for £1.00 and for £160.00 cashback at BT Broadband has been confirmed.

GIven the line rental is 19.99 - presume that’s what one can save? I took out the contract last night so guessing need to wait for the line to be active before I can do this

The discount is less now than when I paid upfront but its here.... http://bt.custhelp.com/app/answers/detail/a_id/13962/~/bt-line-rental-saver-discount

Will BT credit people if still within contract with your current provider?

If so, is it still possible to get the vouchers and cashback?

There is no free BT sports with it or is there? 3 months free, but then its a 12 month contract so still have to pay for the remaining 9 months

How do pay lune rental upfront?

Thanks for the post... im moving away from plusnet

I successfully went through Quidco, also got a tracking email almost immediately after.

What made me laugh was that they were only able to guarantee me "0mb" speed lol! I guess I will really have to test once its live and cancel if its not up to scratch.

Another thing - the earliest activation date I was given was 8th August! Granted this is for a new house I'm moving into, where it looks like the previous owner disconnected their landline and internet for some time now. Not even sure if they have an OpenReach modem somewhere... couldn't find it...

Mine says
53Mb-71Mb
Estimated download speed* range
47Mb
Minimum speed guarantee*

So yeah, actually considered this for a minute, line checker says 35-50Mbps (not bad) with a min guaranteed speed of 0Kbps... oO (it was 32Mbps when I last tried a few months ago for reference)
So webchat... rep seeing same thing on their side, agrees not gonna get many signups if it shows that, and then says infinity/fttc isn't usually even offered on a postcode/line check if it can't provide at least 13Mbps or something... says call this number....

Me: Call number and explain above again, as I'd like to be a new customer but not risking signing up with no get out of jail free speed promise etc.....
Call Centre: "You're not happy with the speed you're getting sir?"
Me: I'm not even a customer yet as I just explained, I was told to phone this number to ask you to check my guaranteed min speed if I get a new line...
Call centre: "What number are you calling about?"
Me: I don't have a number yet...
Call centre: "What is the first name on the account please?"
Me: Are you listening... I don't have an account, I dont have a BT phone line, I'm considering... oh **** this *hangs up*

Shyeah.... not risking that.

What if I've already made contact with BT re cashback...? Should I cancel and re order?

Do BT still do line rental saver?

Its funny but when I was ordering just over a month ago everyone in the BT deal thread was saying use Quidco instead because its much more reliable (even though the payout was lower). Glad I ignored them, I generally find TopCashback more reliable and have had no problems on this occasion either. Though I did have to chase BT for the reward card...

What minimum speed to they say you would get when you signed up, if you should be getting more then get in touch with them.

They've messed mine up, getting 73mb on my infinity 1 package. :grin:

I just signed up yesterday at £34.99 pm and only £85 reward card! Why do they pull stunts like this, I wouldn't feel so bad if it had at least been a few weeks between offers.

True but by the time you order BT again the cashback/card may be a lot lower or it could be more. When you cancel with Sky will you get charged a fee or not? Might as well see what BT offer you first. Might be the same price you are paying at the minute but of course without the cashback & all.

Just ordered thanks! £90 TCB also says pending!

Tried to get this deal, but you get to the point where you enter your date of birth and how long you've lived at the address section and click 'continue' to get to next page, then it goes to 'there has been a technical error' and you cannot go any further. Tried yesterday and today. Anyone else had this?

obviously depends on line speed but how does infinity compare sky fibre in terms of speed?
Quite happy with sky fibre u/l but just jumped from £29.59 p/m to 46.99 p/m
Cheers

Same here but i opted for quarterly cash and cheque! Much better seeing what you got before you pay! Any discrepancies and i will dispute it first. But cracking deal worked out about £18 a month i renewed about 6 months in to stop the price rise too!

I actually like the service. Speed can vary but tends to go down a lot after midnignt maybe maintanence or something. Love the bt wifi app lots of personal hotspots around to log onto.

Bt sport free for six months too but £5 a month much cheaper than sky and if i Want sky sports i use nowtv and just get a days pass to watch a match i want

P.s Thats true can i sign in my wifes name to get the card and cashback when contract runs out? Why should existing customers get shafted fir new customers only. Or does the name give it away?

Maybe I could transfer to sky saving the cancellation fee, then cancel sky within cooling off period and then sign up for BT as a new customer. It might sound like faff but I've just come to the end of 12M on BT fibre with bt tv and 2 x 2GB sims and all together it has worked out under £10 per month so if I can get similar again it's worth it.

A bit risky as you both have the same last name. Make sure you use a different bank card and email address but be prepared if it doesn't work. I'm thinking of doing it myself but we aren't married yet so we have different last names but it depends what they offer first. They will still charge you a fee to cancel it around £30 + even if you are out of contract (I know, crazy right), plus charge you £35 to reconnect it.

Ring them up first and see what kind of deal they can offer you first.

I'm currently with BT and my contract has come to an end. Would I be able to cancel my services and my wife sign up in her name and get the debit card and cashback?

Yes it worked out pretty well for the year :smile:



One was for myself. One was on my mums BT when she got it in & the third was in my Fiancees name. We where moving house and it just worked out a lot better if I cancelled my contract and she ordered one in her name for the new place. Even with the small cancellation fee (two months left) and a activation fee for the new place, it was a far better deal.

How do you get the cashback on renewals?

As for service, log a ticket with India, go through script and use info to ping an email to the Chief Exec. Dont let them close the complaint until satisfied.

It's certainly possible to get Quidco and the card (although like others have said the Quidco can sometimes fail for whatever reason).

In example the last time this deal was on I got the £200 prepay card and £160 Quidco thus around £3.99 per month equivalent.

What you just endure is that you do not have any contact with BT through the order process. Any contact could lead to game over as far as any cash back is concerned. Order must be fully online.

Made £200 of BT reward card and £80 TCB. last month.

Shame the service is [email protected] lol not wonder they offer some much for you to sign up haha

15mbs?!!"

I was on the verge of going with BT but ended up staying with Sky for around £24 pm...far too many horror stories with BT...poor service, declined cashback, messing up connection leaving you without internet etc. BT used to stand for something, now they're just a feckin' joke!

Would it still work?

Cancel and resign then.

I have never had a problem with getting Cashback myself with BT. I got it three times over the last 3-4 years. I got £212 cashback last year (£70 extra with Quidco matching TCB). I was only meant to get the £100 reward card but when I activated it I got £150.

On some of the deals you are able to get both the reward card and the cash back.

i'M SPENDING MY £150 as we speak (non-fibre) ... isn't it that quidco and trashback disallow other "cashback" schemes so its either‌ BT cashback or QC/CB ??

I use Top Cash Back instead of Quidco. Found them more reliable in tracking. I got a package from BT last year. They gave me a £150 pre-loaded cashcard and I received £106.05 cashback via Top Cash Back. I also paid my 12 month's line rental upfront and saved a bit more. Very happy with paying next to nothing net and I get a constant 52MB connection. dreading when my 12 month's are up and i have to move to an inferior provider. Hope this helps someone.

Yes I agree. Having had cash back previously declined albeit I was subsequently able to successfully appeal, the lesson I've leant is to consider Cash back as a bonus. If it pays out great and if not, well unlucky but never let the prospect of the cash back determine which item to buy over another.

V good deal . Heat added. But the worst customer service. Dreadful company to communicate with.

I had three reject £150 through quidco . Quidco refused to respond with anything other than generic tracking rubbish..
Ive never had a large amount untracked using topcashback but no doubt there will be some horror stories there...

When I placed my order my cashback didnt track and even after filing a claim with Quidco, BT still declined the cashback & im still arguing with them about it...so defintely see it as something you may or may not get

I've had BT cashback paid out before but buy it on the presumption that it won't get paid. Just in case.

And then BT do what they always do, price hike midway through. Good deal though, but I've had a skethcy connection with BT (non fibre)