I used to defend curved TV's but this one put me off them for good.

Mine had awful uniformity/backlight issues, and a simple Google search shows its widespread on the model and Samsung refuse to admit the issue.



(BTW, the photos actually do it justice)

I rang the retailer (Hughes Direct) a few days after setting it up and was told I'd need to get some code from Samsung in order to initialise a return. Samsung then wanted to send an engineer to my house to 'verify' the fault, despite me sending multiple images showing the issue.
I ended up just paying £35 to get it returned and had a refund as I'd taken a day off work to sign for it, so they were having a laugh if I was taking another off for an engineer callout and then another to return it. When I rang the engineer company to cancel the call out even they admitted the KS series have "a lot of issues".

Such a shame as without the uniformity issue, the TV is a blinder. Amazing contrast levels/HDR quality/OS speed... but the backlight clouding meant I was always looking at the corners of the screen during movies, etc.

Supposedly it is possible to get a good one, but reading on forums some people have had to return theirs/have engineer call outs multiple times in order to get one they're satisfied with. But saying that, this is probably the best retailer to get this TV from as I assume they wouldn't make you go through Samsung to 'verify' faults before they refund or replace it...

Hi there,

I saw your comments on the thread, was obviously sorry to read them and wanted to take the opportunity to clarify.

Of course we’d never intentionally sell opened products as brand new as this would only lead to customer dissatisfaction which is something we work extremely hard to prevent.

So that I may investigate your personal experiences please could you drop me a PM with some more details?

Meanwhile, my apologies once again, and I hope to hear from you soon.

John Clayton
Operations Director
Richer Sounds

£799 at Richersounds with 6 years warranty

£799 at Richersounds with 6 years warranty

I'd much rather pay the extra and get it from John Lewis, despite the extra warranty. John Lewis' customer service is second to none. I've had problems with my TVs and within 35 days they simply pick it up and deliver a new one without fuss and you don't have to jump through hoops and go through lenghty diagnosis and speak to the manufacterer e.t.c. Plus everything I've bought from Richer Sounds, despite being described as new always seems to be re-taped/resealed boxes. They probably open it to show and reseal it. I don't want seconds.

Heat for this deal :sunglasses:

how does this match up to the Lg oled?

I used to defend curved TV's but this one put me off them for good.

Mine had awful uniformity/backlight issues, and a simple Google search shows its widespread on the model and Samsung refuse to admit the issue.



(BTW, the photos actually do it justice)

I rang the retailer (Hughes Direct) a few days after setting it up and was told I'd need to get some code from Samsung in order to initialise a return. Samsung then wanted to send an engineer to my house to 'verify' the fault, despite me sending multiple images showing the issue.
I ended up just paying £35 to get it returned and had a refund as I'd taken a day off work to sign for it, so they were having a laugh if I was taking another off for an engineer callout and then another to return it. When I rang the engineer company to cancel the call out even they admitted the KS series have "a lot of issues".

Such a shame as without the uniformity issue, the TV is a blinder. Amazing contrast levels/HDR quality/OS speed... but the backlight clouding meant I was always looking at the corners of the screen during movies, etc.

Supposedly it is possible to get a good one, but reading on forums some people have had to return theirs/have engineer call outs multiple times in order to get one they're satisfied with. But saying that, this is probably the best retailer to get this TV from as I assume they wouldn't make you go through Samsung to 'verify' faults before they refund or replace it...

Yep,I tried to sit down and watch a movie but you quite literally cannot stop looking at the clouding/blooming in the corners - its unbearable with HDR content, and even with the backlight set to 2 for normal content its still there.

its a shame as I don't think there's any other non-OLED TV's at 49-50" that can do 1000 nits apart from the non-curved KS8000... which is around £1000 and probably has the same issues... and at that point you may as well just pay the extra for OLED.

I tried to order this TV this morning, but something went wrong with the transaction, and I was forced to reenter my payment details. However, the order hasn't appeared in my account nor have I received an email confirmation. I rang up the credit card company, and from their end everything is good.

Is anyone else having any issues ordering from John Lewis today? Normally I get a confirmation email almost immediately, but today, nothing. I'm assuming they're being swamped with orders today because of their clearance...

I tried calling them soon after, but the automated system said that they were experiencing a higher than normal volume of calls. I gave up after about 10 minutes of inane muzak, so sent an email, which says they aim to get back to me within 24 hours. I'll probably call up tonight for peace of mind.

Thanks.


EDIT: I just received a text message from John Lewis regarding delivery of my purchase, and I received two emails from them, one the order confirmation, and the other a service agreement. Looks like you were correct, orders are slow to process due to the site being overwhelmed.

PHHHHEW!

Note you can claim a free soundbar http://www.samsung.com/uk/offer/soundbar/

shame they don't have the 55 inch anymore

yea it waa £1049 i think when i last looked and now its gone :disappointed: i should have grabbed it

Odd I claimed Cashback from Samsung on a number of tablets over the years without issue.

I think they have it for a bit more at Amazon! Are they any good for PS4 Pro??

At this price do any other TVs come close? Serious question. I was saving for the new Sony 49 which has had great reviews but wondered whether to go for this.

Anyone had it delivered yet any problems ?

Caved in and got one coming Thursday

Then you can let us know. :smiley:

Completely disagree with this their customer service used to the best but in recent times it has gone seriously downhill. I had first had experience of it with my last TV and the whole experience was a nightmare and just looking on trust pilot shows that it is now common place. I went to richer sounds for a similar warrenty and had no such problems.

liambrewer01] I fixed the original comment for you
"A great deal if you are looking to buy a decent 49 inch 4k panel with full 10 bit HDR and you live in a lighthouse."

fs. I couldn't get the KS7000 anywhere so went for a DX750 at £699. If only I'd waited the extra money for week.

I have the 65 inch version that I bought a few months ago from JL when Curry's had it on offer.

Very good TV and highly recommend (no uniformity or backlight issues here). My only observation worth mentioning is the weird reflections you can get by having a curved screen, it's not worse than normal, just different.

Not had any issues with light bleed on the 55 inch ks9000 I bought a couple of weeks ago. The only fault I can find with it is sometimes it doesn't automatically turn my amp on when I turn the TV on. It normally does, but now and again it doesn't.

I have the 55" version and it's only in the pitch black screens where I can see slight light bleed, I definitely never even see it on standard scenes like you did and you always will get a certain amount of it due to the limitations of the LED technology.

I heard that this issue was isolated to early batches and the issues were resolved in the later releases.

I've got the 65 inch ks9000 recently and its a great TV. Loving the PS4 pro and Netflix, Amazon 4k. No issues with the TV as yet.

Anyone had any issues with the external hdd not recording tv programs? Worked fine for a few weeks and now it's stopped recording ?

Just got JL to price match to £799 and taking it home.

setup one connect and the daft remote is actually cool auto setup all my Apple, Amazon, sky remotes, picture is stunning versus my old 6 series 4k samsung - on the wow with HDR+ everything looks super except 720p

oh the curve is great looks super cool can see the tv all around the room any angle looks great, only issue at some far out angles well away I can see my window reflection :wink:

Spoke to soon, TV is running and curve I think gives mired depth. bad news on any 16:9 letterbox so all 1080 and 4k feeds I watched bottom left and right hand corners have light bleed once you done into it ruins viewing, turning everything down it does not go away and gives a sub picture.

Question also who is using HDR+ and for what