For example on the 16gb version it will be the £29.99 upfront tariff and £22 per month (£3 for phone, £19 for tariff) as instructed above once you pay off the device (£72) then cancel line rental you end up with the phone for £101.99
Its a bit of a faff but worth it if you can be bothered.

Of course your score will drop, you're taking out a credit agreement!! It will however go back up if you make the payments on time and/or close the account when paid in full.

You are correct. But its not such a fun thing to have to do. I had an awful experience and I was just trying to make a point that the 1 year O2 warranty is hard hard work. Whereas a new phone is covered by Apple, who are excellent to deal with. Clearly the difference in cost of a brand new phone is a huge factor.

people must be maaaaaad to buy a 16gb phone in 2017!! :O Especially a phone with a 4" screen!!

Yeah 2017, online storage and fast internet for streaming/downloading means disposable storage is not an issue.

The comment on screen size is totally naive too. Personally love a phone which I can run with and use at night with one hand.

charge it to your credit card, double protection.

Sorry I have little knowledge of credit...why does a company conducting a credit check reduce your score?

ALso, is this available for someone who doesn't have an o2 contract in the first place?

You are taking out a credit agreement so that adds to your credit file.

Yes available to new customers.

I had O2 replace my 5S refute on the last day of the warranty - easy enough to phone up and get it sent to them. A few days later they sent a Grade A replacement rather than repair :sunglasses: . Replacement has a 90 day warranty.

??? No, you choose which tariff you want as a new customer. Why would you keep the tariff? Pay off, then get a rolling 30 day or SIM only deal :wink:

Cheers for response. But surely, if you are continuing to make payments on time then the credit shouldn't be affected? In that case I have a gym membership, a car lease etc - are they also reducing my credit? I was under the impression that is how you improve credit scores.

Unless of course the reason the credit is damaged is because we are cancelling the contract?

No one said your credit is damaged - but your score changes with each application/new commitment/credit agreement ending. If you have too many searches in a short period or too much credit it can prevent you getting other contracts.

See: moneysavingexpert.com/loa…ore

Free check:
moneysavingexpert.com/cre…lub

There is option of paying for device in full . Is that better option ? I guess then we will just have to call them to cancel the airtime within 14 months

I'd like to know this too from anyone with experience with this? Also, should the phone not be in as good condition as hoped, how much do they charge to return it?

There's no such thing as a 'credit score', it's a made up number by credit agencies to sell extra add-ons to mugs who panic about it going down by 10 points.
Noddle says I've got an average credit score this month, was good last month. I can get cheapest deals on market if I did ever need credit. I pay zero attention to whatever their made up rating is.

Lenders only see your history, having a phone contract which you pay off early, or something like a VT in car finance won't negatively affect you.

I agree, the whole process is such a hassle

This Credit history nonsense is just that nonsense.

Thank you for your valuable comment. Go ahead and buy it. Good Luck :smile:

Actually it isn't nonsense when things go wrong - on two previous desks they have somehow messed up closing my account down properly and reported missed payments to the credit reference agencies (despite the DD being left in place to avoid such an issue) resulting in my credit score being trashed. In both cases they eventually resolved it, though it took months for my score to recover.

I know my circumstances will be the exception but there is a risk. This hasn't prevented me from taking out another deal this time, but I am watching every stage like a hawk for them messing up. I took contracts out on previous occasions for my wife and both those went without a hitch, so I know not everyone has a bad experience.

Leave the DD in place until the account is completely closed down and the final bill cleared.

Expect in some instances they will try charging you the first month.

Expect in some cases they will charge some of us the full contract amount despite them saying they won't, the didn't, they haven't or they wouldn't (so leave that amount in your account to avoid going overdrawn or the payment being rejected - a pain but they will refund).

It has been going on for years since they launched Refresh - their staff are not all clear on how the contract works, their system still reflects old style contracts and not Refresh, so it sometimes processes incorrectly if the staff member is not familiar.

Strangely the only really competent department is complaints X)

No - it will cost you £10.00 more

£111.99 as opposed to 3 x 24 = £72.00 + £29.99 = £101.99

I've bought a few this way and I also don't fall for all this Credit score s hit. Brought to you by whom....oh yeah companies that want to sell you credit score s hit. ;-)

Yes 10 pounds extra but then it save you time and arguments with customer service who may not agree with you paying for device in full after canceling airtime..here you pay full for device and simply return airtime within 14 days..no loan for device

Is this expired? Failing to see 8x24 to get 192

I agree, less potential arguments and mixups are worth the extra £10, still a great deal!

Look again - 8x24 is the phone plan price - the tariff shows, for example, as £23 per month including phone plan and airtime plan.

i agree with the online storage and fast internet bit.. but what about installing apps? even to update ios, it takes up most of the space in the phone. SE is not worth it IMO and it's just pointless when other companies are doing better spec phones for the same price with expandable storage

Space is subjective.

However just YouTube se v iPhone 7

Se v Samsung whatever

It holds its own and then some

And for 100 quid and one year warranty- to say it's not worth it, is simply madness.

Furthermore, I think a couple of updates ago the software was compressed / streamlined and certainly does not take up 'most' of the space. You're obviously interested and i recommend you doing so. You won't be disappointed.

I simply cancel the direct debit and record the phone call stating that my account is closed. Gonna do a couple of these over the next few days as I'd like one and so does my dad

Why buy second hand iRubbish when you could put the money to a new better spec Chinese Android phone?

Maybe because some people don't want their devices to lag?

Its actually same now. It was showing upfront charges as £39.99 and 3 ×24

I have tried to purchase it but got stuck on entering card details after address sections..I gave up after trying 4 times.

There may be no such thing as a credit score (apart from all the credit reference agencies show one). Believe what you will, though the information contained on your credit file directly affects whether you will be accepted for other financial products.

In my case, when they messed up and showed missed payments (which were not due - and they could have taken by DD if they had wanted to as it was set up) and I was rejected for a new bank account, and experienced other problems directly due to O2 reporting incorrect information, then speaking from experience whether it is the credit score (which flagged there was a problem to me when I got my free credit score and report!) or the actual items on the credit file that were reflected in the score, matters not a jot to me.

Different league. It's a 6s is a smaller firm factor minus 3d touch.

Don't bother with 16gb. Wholeheartedly recommend it.

For those saying it's a couple of years old, small screen, etc depends what you want. Wife and I don't like the larger phones - these pack a serious punch.

I would be very careful with the refresh deal, I did this with an iPhone 5s paid off in full immediately and cancelled. I wish I can say that was it but I had problem after problem with the cancellation. In the end 02 defaulted my credit file for £13 without ever sending me any notification. It took me 2 months of worry and pain to get this resolved and removed from my credit file!

Finally someone speaks sense!

+ £10.00

That is high risk because if they mess up (they have form!) then a cancelled DD will leave a report of a missed payment as they cannot collect payment. I know they should not be collecting payment, I know in your mind you owe them nothing - but their system doesn't always see that and it then takes longer to clear up. I would always advise leaving the DD running until all sorted.

For 64G 8 x 24 = £192, pay up front £192.

any reason why you shouldn't use the "Pay for your device in full" option at the outset? 64GB is £192 upfront.

ah sorry misread you were after the 64

Normally more expensive?

As I was mentioning, me too. Interesting (or not given the hassle it causes) the online account does not always reflect these sort of issues - in my circumstances they didn't notify me that I had allegedly missed a payment (phantom payment, given it was not due). They have clear system issues that affect some (not all) customers, so do need watching very carefully. Given one part of their system believes you owe them money, you would think it would notify by email or by post - but in my case nothing. The first I knew was when I was getting rejected for a bank account and then checked my credit report (free - ClearScore, MoneySupermarket, Noddle now all signed up for to cover all three agencies!).

Just that in this case it's the same price, agree?

In which case I am not sure if there is anything to lose if you pay upfront, it saves one stage of the cancellation on the phone.

I wish people would stop mentioning all the rubbish about Credit Scoring it's just s hit.

Deal no longer available?

Yeah still available

Anyone else got stuck in there ?

Just ordered one 5 mins ago went through no probs

I wish people would stop trying to dismiss people mentioning credit scoring when they clearly have no clue of the impact O2 can have your credit score/credit file when they mess up.

Even under normal circumstances taking out a mobile contract can impact on your ability to get other credit if you take out too many credit agreements or searches in a short space of time. However, for many people one additional phone contract (quickly paid off ;)) should have limited impact.

Wish people wouldn't start of posts as if there's some massive issues then end the post by doing a 180 and contradicting themselves.

I am not contradicting myselfx at all - many people will be fine, some will not. The latter group may be smaller in number but it can have a major impact, so worth making people aware.

Got refused then applied again and paid the £192 upfront and I've been accepted

Are these iphone SE phones brand new or refurbished?

Tip: Source a brain then re-read this deal thread.

Refurbished but like new (in reality I think they are just phones returned within first 14 days/after inspection and they then cannot sell as a new) - you wonder with the sheer volume of Like New that they sell what they do with the boxes, plugs, earphones etc. It is also a lot of refurbished phones which has become a market in itself for them.

Nonsense.

Nonsense. And what impact pray do these things have on the buyer? What do they stop them getting ? Have you proff of any of this?

True .. i have different numbers on 2 different credit check websites clear score below fair .. and Experian is excellent .. lol same person different reports

You talk as if Credit Reports are intrinsically linked to your personal ID. They aren't. They are linked to a name and an address. There is absolutely no link to you using something like National Insurance or a tax ID. Its a rough guess when you get to the bones of how it works.... and this is how you can manipulate it.

can anyone provide o2 t&c confirming that you can cancel airtime, I have looked but can't see it anywhere.

Yes that is my understanding as it has to appear on the O2 network and lock to O2 before they can unlock it. Easy enough to do - insert SM, phone home (don't answer!) or 202 on the handset.

It is actually the very last statement before you confirm the order where it asks if you want the airtime service to start as soon as you receive the sim. In brackets it states that you can still cancel the airtime contract within 14 days and only pay for what you have used.

Is this unlocked? Would I be able to put a PlusNet sim in it? Thanks.

Is there any problem with ordering two of these?

The Apple Warranty may be, the O2 warranty is still for 12 month and is repair or replace.

I don't think the system will let you (it wouldn't for me). Different email and bank details for a new account got round it ;).

Yeah cheers, process definitely changed a lot since I last did it two years ago :grin:

Are you guys sure you have to put the sim in the phone and make a call to unlock it?
I've done this 3 times and never have (admittedly the last being 2 yrs ago)
Just think once you've inserted the sim and messed about it gives them an excuse to charge the extra
I seem to remember saying the phones just arrived ( still in the packaging / sim sealed) I want to cancel the airtime and buy the phone, then unlock it online

I understand that it arrives unlocked as all iPhones do, but they lock to the first SIM that is inserted. A reason for inserting the O2 sim and activating that way, followed by an O2 unlock is that makes it factory unlocked and you can then change SIMs in future. If you lock to a diffetent network you may end up having to pay to unlock it in future.

Isn't the case that you can't set up an iphone without inserting a sim? If you can't complete the setup, you can't see the imei number to put into O2's unlock webpage.
I'm interested if you can do it your way, as I have always done it the published way and have had problems with O2's accounts dept. It gets sorted eventually, but I'd rather avoid the aggro if possible.

Some are some aren't, in some ways its better it arrives locked, more chance of it being an immediate return, rather than unlocked and messed about with

This is what I did last time (bare in mind that was two and half years ago lol)

1) sign up for the contract (nothing to pay)
2) When the phones arrives apply for the unlock code (no need to insert the sim)
3) Phone O2 tell them you want to cancel the airtime and pay off the handset £216.00
4) Confirm with online chat everything is in order, keeping a copy of the transcript
5) That's it.

Post #19

hotukdeals.com/dea…457

Wife received hers today but not opened it yet. I think the IMEI should be on the paperwork or failing that on the back of the phone

Thinking I'm a bit late to this party,
Best price at checkout I can get to is click through pay for device in full £111.99 plus £15 monthly on a 500mb data sim.
Would someone be kind enough to check if this is the cheapest way to get through checkout, thanks

Thats interesting, I did the last Refresh one in Feb. As you can see on the attached unlock request link, an o2 ph number is a required field.
Oddly enough, I had to unlock another old ex-O2 iphone recently and the O2 service desk told me to use my own ph number (which is O2) in this field. I did so and the phone unlocked with no issues. So no reason why this won't work that I can see.
Ta

hmm never thought of it like that, although mine hadn't made any calls and was locked (tried a BT sim first)

Choose £29.99 / £18.00 then scroll to bottom 3 x 24 + 29.99 = 102

Well, you can't do that unless the number is activated!
I have been following the instructions on post #8 in the HUKD thread below.
Also, other members have posted that O2 have tightened up on this work around and insisted on the notice period on the airtime contract.
Anyway, let me know how u get on with the new one, mine arrives tomorrow.
hotukdeals.com/dea…320

Yeah, this is normal.
You have 14 days to cancel the airtime agreement.
I have never had to wait more than 3 days for the unlock to happen. You will get a txt on the phone with the sim in it. Cancel the airtime as soon as you are unlocked.

From previous experience, don't cancel either of the DD's . O2 regularly cock up on this and make a call on your bank account after the cancellation. If they do, it is better for your credit rating to let the charge go thru and claim it back under the DD Guarantee with your bank, than let the DD bounce and get snotograms from O2. Obviously this only works of you have spare money in the bank, so is where some have got caught out.
No-one said a bargain is easy to get :stuck_out_tongue:

It came today poxy middle button don't work was mint tho like new rang o2 there doing a doorstep exchange tomorrow

Yeah having now had a play lol its not quite that straightforward as it was...

So I've inserted the sim, turned off data and made a few free calls to O2 (202)

Then requested the unlock

‌ o2.co.uk/app…orm

Now, how long do we wait to cancel? That's the question?

Just to confirm although the warranties a bit short (Nov 17) the phone looks brand new (absolutely immaculate)
Checked the lifetime calls
Current period 4 Minutes
Lifetime 4 Minutes

How can you cancel tariff if it's a 24 month contract? Just asking because it's not really making sense to me.

Can someone please explain how these refresh tariffs work?

Anyone had any luck with the unlock? Filled out the online form but haven't heard anything yet. I'm sure in refresh deals gone by they emailed to say request was underway and a second one confirming unlatching?

Filled in the form last night but nothing yet (not surprisingly)
Have you paid off the contract yet?

Got the SE for the Mrs brand new £102.00. I was going to get the 7 for myself but having had a play with SE I'm seriously tempted to save £175.00 and go for the SE, what do you reckon guys is it really worth the extra

YouTube se v iPhone 7

They are the exact same in real life performance

ok so I've called to request an unlock which will take 24/72hrs

I called again from 202 and paid the £72 to pay the device off and cancel the airtime

they said It is 30 days notice for cancellations (the 14 days is to return the phone) so it will cost me essentially 1 months airtime (approx. £19)

they've already sent me an e-mail confirming cancellation / leaving o2

fingers crossed it all works out ok

Thanks for the answers guys. Is it free to unlock the phone? Thanks again :smile:

Yes but you have to make a free call first to put it on the system
Just dial 202 and go through a few options (to waste a little time)
Then unlock via chat
or
o2.co.uk/app…orm

Thank you!

Case + Glass Screen Protector £1.00

Mine arrived Monday 64GB £192 paid upfront with £15 a month
Requested unlock code just waiting for confirmation then I'm calling to cancel

UGhhhh! O2 You've gotta love em!
New to me Iphone SE turned up this morning. Looked pristine.
Turned it on. Surprise surprise!
Phone had not been wiped, so I was treated to the entire contents of someone elses phone, including their Itunes login, contacts and photos.
Fortunately, I'm an honest type so if you are from the Wirral and recently got rid of an SE, don't worry its on its way back to O2 for wiping tomorrow.
Unbelievable.

Sorry to hear that mate, think I'd be inclined to ask for a different one

Mine arrived today and it looks like a brand new phone :-) Marked as Grade C but couldn't be in better condition. Delighted.
Thanks OP.

Doorstep swop tomorrowoO

I would call back and switch to PAYG or request a PAC and then transfer the number to another network (get a SIM from the supermarket, max £1 and don't top up - PAC tonight, it will be dead on Thursday). Reports on the other thread suggest that kills the contract quicker and you don't then have to pay the 30 days. It seems the 30 day is a recent hassle that they have introduced (inconsistently) depending on who you get on the phone and how they want to read the t&cs..

OK. So I took out this deal on the weekend, and phone arrived yesterday, but it was locked to EE!

I phoned O2 to complain last night and they said I would need to call back in the morning for a door swap. But they did give me £10 account credit for my troubles.

So I phoned them today to be told that they no longer have the 16GB gold iPhone SE in stock. So they have decided to send me a 64GB instead, at the same cost (£102 for device plan).

Amaze balls :grin:

the price for the phone says 192.00 how do i manage to pay 101.99

Select 16gb

I just tried this out, I've received the phone, I've called up and paid off the device and requested they unlock the iPhone - however, they have said that i must give 30 days notice to cancel the tariff so I incur 1 months line rental, is that right? I rang up the same day the phone and sim arrived. They said unless I send the phone back as well I have to have the tariff for a month

Where can i check my credit ratings?

Nice deal.

Tempted to downgrade to SE and sell off my iPhone 7 as the 8 is just around the corner.

fantastic phone.

You'll soon find out that it's subjectively an upgrade

Saving £££ and having a phone that does the exact same bar some poxy touch feature and slightly inferior cameras is a no brainer in my opinion for anyone that likes the smaller phone factor

love the se, size, headphone jack, only thing it lacks for me is the force touch which I must admit I do kinda miss

Hi are you sure the deal will work about keeping the phone then cancelling the monthly contract

Mine came in a cardboard box, no charger plug, no instructions, no earphones, no release pin or any form of manual. Condition is good apart from a mark on the back by not happy with the way it was packaged. It was sellotaped in a cardboard folded envelope! At least it works and is still a decent price for a SE.

Yes but people like myself struggle typing on the smaller screen. I have been using iPhone 5S for my current job and my previous job, so for over 2 years providing Apple and Mac support using 5S. It is still difficult to type on it! I wish I could go back to Blackberry keyboard :disappointed:

I use Xperia z1 for typing personal stuff. It is dying so I have gone for Wileyfox Swif2t+ from Amazon Warehouse. I was really tempted with the 64GB iphone SE model, but the difficult to type screen and the quad core CPU with 2GB RAM wasn't tempting enough compared with the octa core CPU with 3GB Ram. I still think the 64GB storage is good though compared to faffing about with extra SD storage on Android. I will use the android and if there's problems I will return to Amazon and then get this o2 refresh deal.

I found that over the phone they just kept repeating about 30 day terms. So I paid off the device and left the airtime running.

I then went on chat & explained the situation & they moved it to payg & stated that no money would be taking and the first montly bill refunded if already charged. They said there will be no 30 days terms as I'd cancelled with the 14 day cooling off period.

The phone itself looks immaculate... but the ear speaker sound is distorted. I thought i'd stick with it & if necassary take it to the apple store since its in warranty.

Well that's a completely valid reason not to like an SE. Fair enough.

I'll try doing the same cheers

Grey 64Gb out of stock now, anyone know if they're re-stocked often?

Is that a credit rating that only us the consumer can see.

The credit history is what lenders etc can see.

An almost perfect is only £24.00 more, worth it for the extra Apple warranty

Or once you get your first phone and pay it off you could just get an upgrade and get the same thing

iPhone SE 64G (perfectly fine) arrived the next day. Payed up front £192. After registering checked and 1 min usage from new. Immaculate condition (as new). Applied for unlock.

Is this offer still ongoing looking for a 64gb se

Quick Q.

Anyone know if during checkout process you can get delivery to address diff from card billing address?

Before anyone asks, I know a student who could benefit from this deal but term address difft from home billing address so it's the difference between ordering now or waiting a couple of weeks. No funny business :smile:

Anyone been unlocked yet?

Seem to be slower this time around to get a few more days line rental paid

Looking at 64GB. Looking to buy outright.

£192 16gb perfectly fine
£216 - almost perfect
£240 - perfect.

Is it worth the extra for perfect condition? Don't fancy scratches on the screen etc.

Are these restocked fairly often? A few showing out of stock now

I imagine each phone is different, but I ordered the 16gb perfectly fine, came in a brown box with grade c printed on it, but I've been over the phone extremely closely, and theres not a mark on it. If it came as a perfect condition one I would be happy. Warranty is showing until April 2018 too.

question for you guys. Isn't it the same if I choose 'Pay for your device in full'? eg 16gb almost perfect £115.99 up front £11 monthly. Isn't this the same as doing it the way as the original deal, but I wont have to worry about about paying off the device? And I can still cancel the airtime contract? Anyone do it this way?

Yes you could do it that way
Although slightly more expensive 116 as opposed to 4 x 24 = 96 + 10 = 106
Paying off the phone isn't a problem its the paying off the airtime that's slightly tricky

Good spot, ordered :grin:

Personally I have ordered Perfectly Fine and not a mark on them.

nevermind

Think it maybe more to do with remaining Apple warranty than condition
ie - perfect ~ 11 Months - perfectly fine ~ 3 Months
Having said that +julieallen above did exceptionally well with perfectly fine - 9 Months

Not unless you keep the contract for 6 months (or error). Always worth trying though :wink:

That may explain it. Though two of our Perfectly Fine have warranty until next year, sobI wonder sometimes it they are just looking to clear stock

haha yeah i realised after i posted, would be a bit cheeky lol

Hey worth ago, I've had a few payouts over the years when I shouldn't have

I have just gone for the almost perfect 16gb phone for my daughter at £115 for phone (paid this device cost)with the £11 per month - when I get the phone and sim tomorrow, could I just cancel the £11 per month without activating sim and keep phone?? Any help on this question appreciated.

Wife's PF only has 3 Months
I've just ordered an AP be interesting to see how they compare

Not sure why you would do that rather than £18 per month and £29.9& up front, so £101.99? Same cancellation process. Now you have done this, activate SIM (insert and phone 202 or another freephone number) and then submit unlock request On chat. Then phone to cancel (or as handset already paid off, I think you could request through chat).

lol these two threads need merging (se / 7)

+Anon what have you ordered as a matter of interest? 7 / SE
Wife and I SE each but thinking of ordering another... cough ebay :stuck_out_tongue:

SE 16gb to put aside for one of my gang.

Thanks - will be just doing a payg on Tesco as won't be used too much, so don't need the unlock- will try the chat route 1st ref the airtime cancellation

I went "almost perfect" as opposed to "perfectly fine"

Grade C Immaculate condition.
Your product is covered for eligible hardware repairs and service under Apple’s Limited Warranty.
Estimated Expiration Date: 22 February 2018
You may have consumer law rights - in the EEA and Switzerland, national consumer laws entitle consumers to obtain from the seller, free of charge, repair or replacement of products that have a lack of conformity for a minimum of 2 years from delivery, and longer under the local law of some countries

How much are you saving on this deal?
I have done o2 refressh once but it took several calls over a few weeks to sort out issues but despite this i am tempted again with deal below.

I am looking to get samsung a5 2017 on o2 refresh which works out at around £225.....normal prices is around £350+

I ordered perfectly fine and phone delivered was perfect and never been used.

I received my phone today ..How do I find out how long the warranty is till cannot see no paper..Also when pressing unlock device says not available at this moment.

Looks like prices have jumped back up a bit for the 64Gb ones to £241. 16gb ones still around £111

Makes you wonder. When you read description of perfectly fine it sounds awful. Wanting two for kids just need to decide whether this is my best option. Can definitely see o2 being a PITA.

Must've got lucky because my almost perfect 64gb has warranty until march 2018

Prices all shot now. Oh well don't need to worry about scratches any more :stuck_out_tongue:

Just received a second one (grade B) unfortunately got a small dint on the top edge, which is annoying as the Wife's grade C is totally immaculate...

Price still the same

lol my theory on that also out the window...
Wife's grade C September 17
My grade B December 17

Not seeing it. The monthly's with £0 up front aren't in stock and those with an upfront payment total £242. Am I missing something?

I've bought 2 almost perfect. One had no warranty and the other expired the day I received them. Both appear brand new though with not a single mark anywhere.

Agree, I hadn't tried adding to basket.

My 16gb arrived. Not a mark on it with cable and sim tray tool ... for £102!

has anyone had any experience with a next day replacement?

got one coming, do I simply hand over the phone to the courier?

or do i have to package it ?

Package it back up as you received it (assuming you've still got the packaging)

Whats the problem with it mate?

I had mine exchanged yesterday (wouldn't power on & error code 8 when trying to restore), just hand them the phone and they will hand you a box with the new one in. No need to give them the USB cable, you will probably get another one with the replacement too.

Got my iPhone SE today - looks brand new and Apple Warranty until April 2018.

Very pleased for £109.

Is it possible to order this and then send it back within 14 days if I am not happy with the condition of the phone (scratches etc.)? People here are describing many different conditions of phones arriving with them.

Yes. You had a 14 day change your mind policy whereby you can return the handset, cancel the airtime, or both. Generally there aren't too many issues with doing so, but this is O2 we're talking about here so you might still get charged for a number of things and will have have to chase them to get it resolved.

hum, still waiting for unlock :disappointed:

How was the condition of the 'Perfectly fine' iPhone SE 64GB?

I'm about to order but thinking should I go for the 'Perfectly fine' or 'Perfect' and is it worth the extra money to get a good condition one.

Received my 16Gb SE yesterday and submitted unlock request today. Phone is immaculate - can't see any marks, scratches, etc. and seems to work just fine. Warranty expires January 3rd 2018. Terrific deal - thanks OP!

You're looking at the Device Cash Price. Look at the Total.

How long is the unlock code taking to come through? Applied for mine on Tue and nothing yet. Apple warranty until 2 Nov 2017.

Applied Monday (both online & chat) Friday still locked

Just received an absolute minter... Still got the Apple cellophane on front and back

I paid off my device plan and phone to cancel airtime.They are now charging fo a 30 day notice period it is within their terms and conditions.

How much do you have to pay for the 30 days notice period?

Might want to double check with online chat or something because I don't think other people are paying that.

spoke to 3 different operators,live chat told me to phone

Wow that sucks.

Well I'm getting mine tomorrow so I'll let you know what happens if I have to pay anything extra.

Arrived Monday and requested unlock on web form and via chat and told 72 hours but it's still locked. Live chat last night said it would be done by 9 am this morning. Phoned support this morning and told it should have been done by now and they will escalate and get back to me (still waiting).

One wonders if it's a deliberate go slow on these refresh deals where they think lots of people are just cancelling and cashing in on the device.

Hi how do you guys find out how long the warranty is on the phone
I can't see to find it anywhere
Thanks

Use the Apple status page. You will need your serial number from settings - checkcoverage.apple.com/us/en

Probably not deliberate at all. 1) they will have seen a spike in orders so significantly busier. 2) o2 are not known for their fail competent processes

Has anyone managed to cancel thier airtime without incuuring a 30 day notice period.If so,how did yo manage it ?

If you read up on here you should not be paying 30 days notice. Switch to PAYG, port the number out or upgrade to SIM only ... then cancel SIM only. All should cut the cost and end your contract quickly if they won't let you cancel immediately. All discussed on here or the other refresh deal.

So I ordered 2 almost perfect phones which I collected Monday. Both had expired warranties (1 expired that day). One of them died yesterday so I spoke to o2 and they sent a replacement delivered today which also had expired warranty. All are mint condition though.
Worrying thing is the unlock request for the first two I received has been rejected - spoke to them and they said it is because I've only just joined O2. New policy is 30 day minimum on their network before they will unlock phones and even then it's discretionary and limited to one phone unlocked per account holder per year. I've tried escalating it and everyone has said the same thing.
Looks like mine will be going back under the 14 days return policy!

Having done 6 faultless refreshes in the past I have now promised myself that the hassle is not worth the saving.

they are clamping down on the generousity of the deal and are currently in a changing phase with contradicting staff and terms.

i will be getting next day replacements until they are pissed off and ultimately return.

Received phone on Wed call on 202 canceled the airtime transfer phone to unlock device, request submitted phone unlock on Sat everything settled happy days for £102

Ordered Monday received Tuesday.
No visible scratches or dents.
Only 2 months left on Apple warranty.
Submitted removal request Tuesday pm.
Wednesday chatted to confirm request received.
Not heard anything since so just chatted again to be told your request has been rejected due to incorrect details.
Resubmitted removal request. Now to wait 72 hours.
Want to cancel but waiting until phone is unlocked before mentioning that to o2

Just called to cancel 1 day after receiving, O2 are charging a months line rental to end contract

Can someone change thread title........

Of course you did. Even though iPhones don't and never have had screen/back protectors from new.

Change it to what? If you read the thread (even the last few pages) you see how to avoid the 30 days cancellation despite what some (not all) of their agents say.

Still waiting for my unlock. Even if I get charged a few quid more I'm happy enough. A word re the 16GB ... I've got all my apps on including several music apps and I've downloaded albums and playlists and I've only used 8.1GB. I take a lot of photos but I use Google Photo so I've no need to keep any on the device. I'm on the iOS 11 public beta.

I've never had a problem in the past with requesting unlock,cancelling the contract and paying off the phone all at the same time,i did it on last years 5s & iphone 6 o2 refresh deals and the same with these SE's , paid off the phone on Monday , unlatching email came yesterday.

Thank you mate. Can anybody confirm if we need to receive the unlock before cancelling, or is submitting the request sufficient? (my unlock request has been confirmed)

Can I have some help please guys....

I ordered last friday, received monday and have since been trying to activate the unlock code each day since then. i try on the o2 app or online, and I always get "this information is not available at this time"????

How did you receive unlock request confirmation? email?
I would also like to know if its safe to cancel as soon as unlock request submitted. Anyone have any ideas?

Ydot

Ask on Chat

or

o2.co.uk/app…fb9

It is not true - I have received and unlocked two phones in this past week with the same SIM and am awaiting the third to go through. There is no 30 day rule (that they have enforced with me anyway).

For the sake of a few pounds I would wait but I know reports on here from people who have cancelled once they have submitted the unlock request and it has gone through okay.

Phone was unlocked today after first requesting Monday and chasing a few times.

When I phoned to cancel the person I spoke to at O2 insisted that it was 30 days notice to cancel and that the 14 day cooling off period only applied if I was returning the handset as well. When I said this must be a new policy he said that in the past they had been giving people the wrong information and shouldn't have been allowing them to pay off the device and cancel the airtime contract without notice.

It seems some people have been told 30 days and others not so it may be worth phoning back until you get the right result.

Want to get the 64gb one what's the price I'll end up paying? The terms are a bit confusing:

Total amount payable for device\x09£192.00
Device cash price\x09£241.99

I agree it is confusing but it is £192 (£23 per month tariff, £8 per month for the device x 24 months but you are paying it off).

But it says £27 per month. I read that prices have changed.

But can someone who has purchased confirm which of the two costs is the actual final cost?

No it hasn't, I am sitting looking at it and it is the same price I paid - there are a range of tariffs for Perfectly Fine 64gb Silver. One is £23 (£8 device, £15 airtime).

My unlock came through tonight after chasing today on chat. Also got the chat person to reassure me I'd not have to pay anything because of the delay in unlocking. Phoned O2 and paid off the device, then the girl pointed out the 30 days thing. I let her know I'd been advised differently on chat and that the person had said she was going to put a note on my account to that effect. Was then told they'd honor that even tho it's not correct, she'd port the number onto PAYG and I'd be charged from 05/07. I told her I never got the phone until the evening of 06/07 and she said she'd put a £5 credit on my account which would cover all airtime costs.

Don't worry ... I'll be keeping an eye on this.

So I took my SE to apple store today.

Although it look immaculate, the call/ear speaker was distorted. I would have preferred a swap, but they said that a replacement screen would fix it.

I had my daughters iphone 5 look at whilst I was there as the screen was lifting at the top. They agreed it was a swollen battery & offered to replace the phone for the cost of the battery £79.

I'm not regretting accepting this as I could probably have bought something better for £79 & even if I'd gone higher, I would have had the old phone to sell. Does anyone know its possible to change your mind and get a refund?

Not quite sure what you're asking mate? Doesn't really make sense, did you mean to say - I'm now regretting it? in which case you're right, it probably wasn't a good idea, baring in mind you could buy another SE for £25.00 more, shouldn't really be a problem getting a refund then sell the 5 for 30 quid. Just hope they haven't disposed of the 5. Regards the SE I know one things for sure I wouldn't want a replacement screen, I'd get onto O2 and have it replaced, they'll just swap it at your door for a new one. Hope that helps

Their system seems to fall over when you try ordering another phone on the same logged in account despite the ordering system suggesting that you can. If you set up as a new customer (all the same details apart from email address, bank details and payment card) you may find it goes through okay (I did).

Without knowing your individual circumstances it's hard to say but it could be that you've failed the credit check. You may have been borderline the first time and the search they did would have had a negative impact which tipped you over the edge. Each time you've tried to check out with the replacement order another search would have been done and each one will compound the effect on you credit history. If you fail once it's really not a good idea to keep trying as any lender looking int he future will see that you've had multiple applications for credit declined.

Out of interest why wouldn't you want a replacement screen? Most of the grade C (perfectly fine) and some grade B (almost perfect) are phones that have been returned under warranty and repaired. Nearly all of them will have had some kind of repair which will often include hardware being replaced so I don't see why you'd be against having a screen replacement now. I'd much rather have it repaired and know there's still some warranty remaining than have it replaced and risk ending up with a phone with an expired apple warranty.

Thanks for the tip but I tried that too as the wife, new user account, different payment card for the direct debit, only thing that was the same was the address. We both have a good credit history according to Experian/Noddle etc. and have never had any problems with credit for anything else.

My unlatch was requested late Tue and came through this morning following 1 failure due to security check yesterday.
Update - contract cancelled, confirmed no charge at all.

Did they disconnect you straight away ?,I was told 24 hours,but no notice peroid.

Thanks for the tip. I was in a similar situation trying to order a phone from the same account and it wasn't going through inspite of having an excellent credit score, using the wife's email id seemed to solve the problem!

As my unlatch had not come through, I just went on chat to submit again - either by coincidence or not, 2 minutes later the unlatch has gone through. So if you are still waiting, get on chat and request again as they seem to have caught up!

... must ... resist ... nope, upgraded again :sunglasses: .

All family now kitted out. Final upgrade will be to £9 SIMO then cancel that as it seems to be the quickest cancellation?

Asked if I wanted disconnecting immediately, I said yes and didn't require the number.

Yes, I meant to say I'm now regretting it. Was on the spot & late in the day. The way they word it (we'll replace the phone for cost of a battery repair) made me think I was getting a good deal until my brain went back into gear.

Went back to store, but they wouldnt refund, wouldn't upgrade (without charging for sales cost).

The SE is fine, not sure what you're problem with a screen repair is... the phone still has original warranty & even if it didn't its got 3 months warranty on the repair.

How long have people been waiting before being able to unlock their device via the My O2 website? My phone arrived this morning however the website isn't letting me unlock my device.

I have activated the SIM by receiving a phone call and text.
I've clicked through the the unlock device bit of the My O2 website via: My O2 > Device details > Unlock your device. However this page just displays the message: "This information is not available at the moment. Please try again later.".

Do we know if it requires more than a few hours between activating the SIM and the system refreshing such that this route becomes an option, or should I just request the unlock via the web chat?

Just give them a call it's quicker. Also you need to call them to pay off the device. My phone has now been unlocked but my account still says information is not available.

My account on the app and website has shown ""This information is not available at the moment. Please try again later" for the past week - I am not sure if anyone has seen anything different? I used Chat (and the online form - though Chat is straightforward and ensures you have entered the details correctly as they confirm).

This might help a few people *******

- So I've done all of the previous steps (paid off phone, unlocked phone).
- I went on to chat and asked to cancel. The chat person said that because I'm within the 14 cooling off period that I needed to call 202 instead and that there was nothing I could do online.
- I called 202 and got the 30 notice to cancel BS. I didn't want to fuss around with the PAYG so thought I'd try online again.
- The 2nd time I was on the online chat service I found out that there is a specific cancellations team that they chat service can transfer you to. They can cancel your contract immediately and advise you of things like direct debits, when the final bill will be generated etc. Always good to have because you can either email yourself a copy of chat in case o2 mess something up.

Hope that help someone.

Out of interest will Apple replace a locked o2 iPhone with an unlocked one?

My unlock came through via email yesterday having requested it via the online form about three days prior.

Having just spoken with customer services on 202 the chap was very helpful although I suspect he is well aware of this process. I paid the remainder of the phone off with my credit card and he cancelled my air plan there and then; nothing mentioned of a thirty day bill.

Those challenged with the thirty day payment I suggest you quote point 10 on their T&C as this is not mentioned anywhere - o2.co.uk/ter…ent

He did advise leaving the direct debit active as I was informed I may be issued a refund through this, given that I paid the first month in advance.

Fingers crossed!

Received my unlock yesterday, so now just need to cancel the airtime and pay off the phone. I'll try that this evening.

No, any replacement under warranty will have the same simlock as the original phone.

I was having trouble with the device details not showing on the website/app so was unable to submit unlock request.
I went on live chat, and they said it would need to be done manually, they could fill in form for me or I could do it myself.
I then asked if the IMEI of my phone was showing as registered on the network, they checked and confirmed it was and in doing so they were able to submit an unlock request from that screen. They did that and I got the unlatch confirmation email in half an hour.
For anyone having similar problems I'd recommend asking live chat to check if the phone is registered on the network as that seems to be the screen they need to request an unlock.

Got a 64GB SE, "almost perfect", with a tiny chip at the bottom of the bezel, and no apple warranty left.
Send back or keep? Would I be able to order again, hoping to score a better one, or will O2 not allow to order the same?

I called earlier and even told them about the terms and condition point 10, but the guy was adamant I still had to give 30 day notice...

I got annoyed and told him I'm going to call back and speak to someone else lol

Go on chat - they have a 14 day change your mind policy so can return and change to another phone?

Tried to send you a PM but PM's disabled...

Sorry, pm enabled now.
@anon, do you suggest I ask for a replacement device on Chat without cancelling the current purchase?

That seems to be what their Change Your Mind policy suggests - it doesn't say chat or phone but only one way to find out by contacting them.

+Laviathan still saying disabled...

Can anyone advise - I've followed the process at the start of this thread, however after chasing for the phone to be unlocked I was expecting an unlock code. Instead I just received a text from O2 to say "almost there to unlock just insert a nonO2 sim".

Should I be using an unlock code instead?

And should I go ahead and unlock before calling up services to cancel the airtime and pay off the phone?

I'm a fool, didn't see the "apply" button in settings. PMs definitely enabled now

Just insert a non O2 SIM in and log onto iTunes. That completes the unlock. No code required

Still wont go lol, need to contact admin

Those are old terms and conditions,they changed them a few months ago.I did eventually get someone at o2 to agree to wipe my months Airtime.It took me about 8 different attemps though.

Having read all the posts, I'm a bit confused on the best way to get this now. I'm inclined to choose a perfect space grey iphone se with 64gb storage. It shows as £10x24 device cost if I choose £0 upfront and £25/month tariff...

But if I choose pay for device in full, it is £289.99 and then £11/month tariff....

If I choose the former, am I stuck paying for the entire plan for 24 months or can I still pay off the £240 in one go and then cancel the remaining £13/month tariff? Or should I go for the "pay in full" method which is £50 more and cancel the £11/month tariff...

Secondly, do I have to be an existing o2 customer and login prior to doing this or can I sign up as a new customer...

Thanks!!

There are still Perfectly Fine available - 16gb £29.99 up front and £3 per month (£101.99) on the £18 tariff or 64gb Gold Perfectly Fine £8 per month x24 on £23 tariff (£192).

I would still choose pay monthly. When it arrives insert SIM to activate phone and pair SIM with phone and call 202 to get it on the network (no need to speak to someone). Submit unlock (via chat). Then either request pay off and switch to PAYG or request PAC and use to another network. Or upgrade to £9 PAYM SIM Only then cancel the SIM only.

No, you can pay off the balance of the handset at any time, even the day you receive it.

Why would you recommend a perfectly fine over a perfect? The perfect ones are literally new phones returned under the 14 day cooling off period and will almost certainly have most of their Apple warranty left.
Perfectly fine, while cosmetically good will usually have been returned to O2 as faulty and repaired and may or may not have apple warranty remaining. For the extra £40 odd I'd say the perfect is a much better option.

Why not? They are cheaper, look brand new (from my experience) have some remaining Apple warranty and are covered by O2 warranty anyway if anything goes wrong. Each to their own and their budget - I am happy with my Perfectly Fine phones.

Hi, I recieved my AP iphone SE 64gb today (£216), phone is in great condition, but apple warranty has already run out...Ive submitted an unlatch via Live Chat, still waiting for a confirmation, and Im a new O2 customer. Ive not cancelled airtime yet, or paid for the handset...any advice, should I risk a swap for another phone with some apple warranty or not?

Hi, I recieved my AP iphone SE 64gb today (£216), phone is in great condition, but apple warranty has already run out...Ive submitted an unlatch via Live Chat, still waiting for a confirmation, and Im a new O2 customer. Ive not cancelled airtime yet, or paid for the handset...any advice, should I risk a swap for another phone with some apple warranty or not?

Did you get the name of that cancellations team on chat? I've tried three times on chat and haven't been able to get myself transferred. They keep saying that because I'm within the 14 day time period I have to phone up.

That's the same message they kept telling me when I first tried. I guess it's the luck of the draw who you get and how much they know. The chaps name was Rakesh, not that I think that'll help too much. When I spoke to them I asked for immediate cancellation and they put me straight through. It wasn't until I'd be transferred that they asked security details etc.

Just ask for the PAC code then transfer the number to a pay as you go sim....that should terminate the airtime contract, you'll just have to pay the the days up until the number transfers.

Same as others received AP but no Apple warranty left , feeling like is it worth £216 for a second hand phone with no support though I'll ask for unlock and have a think

Superb condition for phone though I must say not one little mark

No charger though which wasn't made clear so going to phone and either ask for credit or a charger to be sent

They send a wire but no plug?

They must be getting to the back of the shelf now - no Apple warranty and box is dated Jun 2016 :disappointed: .

Mine is the same, June 2016 on the box, no warranty and no plug, just the wire for 64gb AP.

Just got 2 of mine, one till jan 2018 and another till feb 2018 warranty. No charger. Just cable....

Hi,

How long are peoples unlock taking at the moment?

Regards,

I requested mine last Friday and it came through Sunday

Yeah I just did that. I had a Three SIM already so I just said transfer the current SIM to a random O2 PAYG.

Luckily the 2nd guy I had was really helpful and cancelled the Airtime easily for me. First guy was a total douche.

EDIT: Also just received my unlock after sending request off yesterday :grin:

Is it 16gb ?

You have to call them since you'rs still in the 14 day cool off period. The people on the online chat don't deal with those.

For those who are struggling to cancel the contract within 14 days but being told they can only give 30 days notice ask to make a complaint. They will give you the email address and you should then get it cancelled as I did.
They initially told me that by paying off the phone I was waiving my right to the 14 day notice but unable to tell me were in the terms and conditions it stared this. I also stated that despite the terms and conditions I have my statutory rights under the Consumer Contracts Regulations that allow me a 14 day cooling off period in which to cancel my contract. They still would not let me cancel without the 30 days notice.
So my advice is to go through the complaints procedure to get it cancelled.

Yes.

Yes for some reason the cancellation team thinks that the 14 cool off period does not apply when you pay off the device. But in point 10 and 14 of O2's terms and condition is says "Unless you paid off the device" meaning we do not have to return the device as we paid it off in full so we can cancel the Service Agreement as we're on the 14 day cool off period. They're still not having it now and making some random rule up to charge people 1 months bill.

Just port the number to a PAYG and leave it. Really simple it is and no point hassling with them.

I know if porting to PAYG (on another network) Will end your contract instantly they may still bill you the 30 days on the next bill as every time I port and by doing so give 30 days notice I have been charged the remainder of the 30 days but this has been with other networks. My guess is you will pay the £15 for the 30 days and have to go through the hassle when your final bill comes through to request you £15 back. But I stand corrected if any one can confirm this has not happened to anyone porting to PAYG

Hi,

I have now paid the remaining balance £72.00 and asked to move onto PAYG. This cancels the contract almost immediately. I confirmed via chat that there will be no further charges following 15/07/17. I'll keep an eye out on how much money they take for the final bill.

Thank you everyone who has provided information on the comments and feel free to ask anything further.

Regards,

I am sure that some of you have spotted this, and I am contradicting myself somewhat as I am happy with the quality of Perfectly Fine .. but Almost Perfect 16gb have a lower up front payment of £9.99 (instead of £29.99) but a higher monthly phone plan of £4 instead of £3. The upshot is £105.99 instead of £101.99. I am not sure why I didn't notice this earlier, unless some more tariff options have appeared? It is the £9.99 up front/£19 a month tariff. This may be useful for people still wanting a choice of all colours.

I've just got off the phone trying to cancel the monthly agreement.

I didn't have to pay off the device in full because I paid it in full when I purchased it.

The woman said she was unable to generate a PAC code because the number needed to be on the network for 6 months before that was possible (surely that's not true :s) and this also meant I was unable to switch to a pay-as-you-go...
BUT she did cancel my contract without me having to return the phone. She said I should cancel the direct debit just in case they do take the money (which sounds pretty weird to me). She said the phone number will just stop working shortly, which I guess will confirm the cancellation, and that I'd get a "final bill" within 14 days, to account for anything I've used on the device so far, which should be zero...

Gonna be awaiting confirmation of the cancellation before getting too excited I think!

I am not sure why they advise customers to cancel the Direct Debit as that is high risk if their system messes up (s many people have reported does happen) where they still present for payment and it "bounces." I would always leave it running until the final bill has been produced (and allow them to take payment then refund if required).

For all the no plug commenters, just to reassure you they have been taking this approach for over a year. It does state this on their website about refurbs: o2.co.uk/sho…new

And here the the story why:

https://www..theguardian.com/env…nes

Is it necessary to activate the SIM card? I bought outright and have been trying to cancel the data. I have called twice to be told that the cancellation is being referred to a manager and will be done within 24 hours. I had requested both times for a confirmation email but nowt! I have not activated the sim, not even put it in the phone!

I understand the SIM has to be put in the phone and a call made (fO2 on 202 has worked for me) for it to lock to O2 - so that they can then unlock it.

Got it unlocked, paid off for the device, now when called the lady was holding on to 30 day notice period BS. She says its in the clause 12.6, 19 & 8 ... can anyone aware of this?

Phone back and try again (Speak to C/S though not cancellations)

When we phoned to cancel the Wife's contract, the guy (Darren) literally said, let me guess... You've signed up for the contract just to buy the phone? No problem just pay off the device balance and I'll shut it down immediately

Mine took a little more persuading but got there in the end without having to pay the 30 days (said she'll waive it on this occasion)

At the end of the day its ALL about who picks up the call tbh

Even if you end up paying the extra £19.00 you will have the iPhone SE for £121.00. This is still a very good price.

Just to report. I ordered 2x Almost Perfect 16gb - one is April 2017 dated Apple warranty, the other June 2016 so expired, both appear in identical excellent condition like the Perfectly Fine.

how many in total have you ordered? lol you seem to pop up all the time

A few - I am replacing family phones for SE and then trading in their 5 and 5Ss. You can get back a similar amount for their 5S as the SE costs so effectively a free upgrade.

Where can I get decent amount for my 5s please? Thank you

I just called to pay off device plan and cancel airtime - but was also held to the 30-day notice period for the airtime part. Couldn't be bothered to argue it out, so let it go this time (£15. Previous O2 Fresh deals i've managed to get the airtime disconnected within the 14-days with no issue).

This site seems to offer some of the best prices:
onrecycle.co.uk/sea…=5s

Game offer £125 for grade B 16gb according to their website.

Has anyone found any better?

Others have reported this problem - a workaround was to upgrade to PAYM 30 day £9 SIM only then cancel that (or transfer to PAYG, or Port out the number). HTH

Was also held to the 30 day nonsense, but at £11, it's a small price to pay. Phone arrived this morning and it's spotless, great value for under £125 all in.

I've just done this very deal and cancelled contract this morning.
As usual customer service rep thinks O2 t&cs overrule the law of the land.
Just had to be persistent and say I wanted the line cancelled now...immediately.
Took about 10 mins. Not what I would call stressful at all & well worth it to get a SE for in perfect condition for just over £100.

Notice a few people saying g phone came with no warranty or support.
Remember it may not have an apple warranty but you do have the 12 months O2 warranty that it comes with.
Not quite as good but at least its covered...

The issue I can see with the warrant whether with Apple or O2 is that if the phone cannot be repaired and is replaced you will receive a phone with the same simlock as received originally (locked to O2) so not too sure how to unlock the replacement phone without a O2 contract other than via a third party unlocker?

When u unlock & how?i got it Monday tried webchat they said need to wait 48hr before he can apply unlock requests..I made few 202 call & received few from other to register sim with o2 & iPhone then filled online unlock from later that day got email saying request rejected because number not used with the iPhone! Anyway filled the from 2nd time & waiting...

Mine took less than 48hrs to come through. I didn't cancel the airtime plan before it came through though as it can be a pain to unlock it if you don't have a pay monthly airtime account.
If you do have to change over phones after cancelling airtime it is difficult to unlock as pointed out (I ended up in that position 2 years ago). I had to get a payg account & do it that way.
I would make sure they knew I wanted it unlocked before swapping.

They decline mine because credit check failed and never took any contract with o2 before
I cannot believe this because I have got excellent credit score as I am registered with three credit agencies to get the update of credit scores

That's not quite true. If the phone is replaced by O2 in the future the replacement may well be locked to O2, but if done through Apple that won't be the case.
The sim lock on Apple warranty replacements will be the same as the phone being replaced at the time it is exchanged. It is irrelevant what simlock was on the device originally as far as apple are concerned.

It might be covered in theory but the chances of a successful outcome are almost non existent. After 30 days O2 will repair rather than replace the phone which means sending it off and being without the phone for weeks potentially. Coupled with trying to do that once you've cancelled the contract it probably isn't worth the hassle.
I think it's best to accept that if the apple warranty has expired and the phone goes wrong you're on your own.

Speaking from experience last month the O2 Warranty is fine. My Grade C iPhone 6S camera went blurry and I returned it in the last week of the Warranty - you get a choice how to send it - they will send a return pack, or a returns label to drop into the Post Office or you can drop it into an O2 store. Within a few days they had sent back a replacement Grade A - the cover note said it was a replacement rather than repair to avoid any delays. It came with an additional 90 day warranty.

Filled the online form for unlock yesterday & again called them to request the unlock..
Is it all right that I done multiple requests?

Yep, I did the same and it went through fine.

Thank you ...got my unlatching email few hours ago..tomorrow will call to pay off & cancel airtime..

I will source one but from you since you haven't got one. Your insults are lame too. Idiot.

how long does it take to unlock to come through? so what i do enter the sim dial 202 and request to unlock? and then wait for unlock confirmation and cancel the contract and pay at the same time?

Sometimes a few hours, sometimes 2/3 days.

After I port number to pay&go on my o2 it's showing just the pay as go account details nothing about disconnected pay monthly contract...my other refresh showing as disconnected contract..is it right?

Been checking stock since last week but nothing :disappointed:

I don't think there is anything to worry about (unless they have messed up :unamused: ). It takes a few days after receipt of the SIM - they send the PAYG SIM out and then a few days later the number transfers and it closes the account (online it then appears as Disconnected). When I called last week to close down the account they tried the 30 days notice line, so I quickly changed to PAYG as that seemed like the quickest option - they said the account would close on Thursday (so a week later!). In hindsight I would have bought an Asda sim for 50p and then requested a PAC and given it to Asda so that it could close down in 1/2 days max.

My transfer is complete but on my o2 there's nothing about pay monthly contract just the pay as u go!

It seems to depend on how you enter their site. I think on a desktop if you click on MyO2 on the top menu then My O2 on the page (left hand side) it shows current and previous contracts including Disconnected.

On a mobile, load MyO2 in the browser. Click on the menu top right (it looks like 3 horizontal lines), on that menu click My O2 then Manage My Details, then My o2 Products and Services which is a link in the page near the top of that page.

It seems to be a real faff just to see the information but I suppose their logic is that the default is your current account.

Thank you anon!you are a ⭐️

I had a text this morning saying my number is transferring to PAYG tomorrow, a week after the request - so definitely get your own PAYG sim and request a PAC to transfer/the number out/close the account, as otherwise you are tied in for another week.

Just ordered a perfect one....

when I receive it, pop the sim in, phone 202 request unlock code....

Then ask to pay off device, then ask to cancel airtime.... job done?

Has anyone had a early termination fee?

Yes, I did. It was done in error though. I spoke to the online chat and they've credited the full amount back - took a few days to come through but all sorted now.

How much did they take off? Glad you got it sorted

What was that? Their calculation for termination fees is totally wild

The full amount.

£285. I believe it was effectively 24 months line rental.

Their termination fee, when they charge it (in error) is what remains of your 24 months line rental (normally about 23 months if they have already billed the first payment).

So far my second bill shows a credit - the breakdown shows each period of time with my different upgrade tariffs until I finished. My error was switching to PAYG (or rather letting them send the PAYG and the transfer, as that added an unnecessary week of line rental - I should have just requested the PAC). I await my final bill to see if it has been processed correctly.

In the end it has cost me about a month of line rental but I did a few upgrades. Worth noting that although it didn't seem to credit check for each upgrade, each is reported as a new contract on Equifax/ClearScore :astonished: . I expect next month will show them all settled but it has brought my score down this month (I know there are different views on whether this matters or not).

I have just been hit with a £275 bill lol

paid my first month of £15 was told I would get a credit for that which shows at £9 but now also have a bill for £275

phoned them and the guy said I wouldn't have to pay the £275 but didn't fill me with much confidence about what he is doing to correct it

said they would txt me but I might have to pay another £15

Just an update in case this helps others for future Refresh deals. I used the upgrade option to obtain a couple of additional devices for family members and to get a longer Apple warranty (the longest was April 2018 for a 16gb SE handset), finally switching to PAYG. I tried switching to PAYM Sim Only then close that in the 14 day cooling off period for that account, as suggested on here, but they still claimed I needed to give 30 days notice so switched to PAYG - I was probably just unlucky with the agent I spoke to. My second/final bill online showed a breakdown of each new period/tariff and then credits against the first payment. Once I had switched to PAYM Sim Only, the upgrade option for additional handsets was no longer available, so keep that in mind if you do want to request any more.

It is worth noting that although it did not do a credit search on each upgrade application, the new handset agreement (followed by account closure) each appear on the credit report. On my Clear Score and Noddle, the credit score itself does not appear to have been affected beyond when the first contract was taken out, when the score dipped slightly.

If I had paid in full for the device each time, I assume there would have been only the one entry on my file (for the airtime) as I would only have been the one credit agreement. Would the upgrade option still be available for the handset if paid for in full? I assume so and if that is the case, if participating next time I will probably take that route just to keep it less complicated and only one credit file entry (it will also mean I could probably request, if required, another handset as soon as I get the despatch confirmation). I would also request a PAC and transfer the number out to close the account, as going the PAYG route added another week until it was processed.

Finally, if anyone is looking to sell any old handsets, it is worth checking Game as well as other online trade in companies, as they offered the best price instore when I checked to get rid of our older iPhones (more than I paid for the refurbs - so effectively free upgrades :sunglasses: ).