EE sim only 4gb data, unlimited minutes and texts £5/month £60 12 month contract - £60

Quacksta

8 Jun 17

As title says, just need to have a pay as you go aim already to transfer

only a few hours until this runs out at time of posting

Still works order sim only £24.99 tarrif & put in voucher code

l99-Y27R-KSSL-2RDD

free 6 months apple music that you can add before checkout

you don't need to have an existing EE number

With the Apple music remember to set calendar reminder to cancel it

When your six months expires you'll pay £9.99 each month on your EE bill.

- Pondlife

Keith9534

8 Jun 17 #1

Offer only available to existing pay as you go customers, aged 18 or older, invited to participate in the promotion by us

r33max to Keith9534

15 Jun 17 #749

Hi keith is this loyalty discount permanent or just for 12 month?

Quacksta

8 Jun 17 #2

have mentioned it to a few people who have had no problems with this. people who were not even with EE

joealdus

8 Jun 17 #3

Bargain!

Ed.Winchester

8 Jun 17 #4

It appears to let me take this to checkout and to details and credit check screen.

I've got a pay monthly with ID.

chaos86

8 Jun 17 #5

Tempted to try even though I'm not an existing pay as you go EE customer.

chaos86

8 Jun 17 #6

Let us know if it goes through :smile:

sadact06

8 Jun 17 #7

I will give it ago!

Jaybeam

8 Jun 17 #8

My wife has just last month signed up to EE 1gb data 1000mims talk unlimited texts for £4.99 per month,12 month contract, do you think she has a chance?

detch82

8 Jun 17 #9

just ordered. it's the 24.99 sim only plan with 19.99 discount so be sure to cancel when 12 months end. free BT sport for a year too.

milkman

8 Jun 17 #10

EE 4G Multi SIM Pay TodayPay Monthly12M SIM Max 4GB £24.99
12 months BT Sport app access
Use your data, calls and texts in the EU plus 5 extra destinations £0.00£24.99
think i need to cancel ?

joealdus

8 Jun 17 #11

You should mention the 6 months Apple music for free too!

billbennett1

8 Jun 17 #12

Worth bearing in mind that (according to live chat anyway) it jumps up to £24.99 a month after the year.

ivrytwr3

8 Jun 17 #13

I'm trying to change 2 of my lines to this offer, but live chat says i have to purchase online :disappointed:

seinman

8 Jun 17 #14

They required me to have an EE PAYG number to migrate to PAYM.

Zontes

8 Jun 17 #15

Why do they want my credit card details as well as my bank details?

jh787 to Zontes

8 Jun 17 #16

They take 1 p for credit check

sadact06

8 Jun 17 #17

Credit/debit card details to pay upfront for your first month. Bank details are for monthly direct debit.

killabyte

8 Jun 17 #18

Pay monthly, it will be deducted from your bank account monthly

Zontes

8 Jun 17 #19

Yes, but they also wanted my credit card details. Hence my post. Could just be for a credit check.

Zontes

8 Jun 17 #20

Unusual way to do it. Usually the direct debit suffices for all paymnets.

bpcampbell

8 Jun 17 #21

Thanks, got one for my wife and myself.

grinnaslee

8 Jun 17 #22

Existing customers only

sadact06

8 Jun 17 #23

I could be wrong my friend! Maybe direct debit takes so long to set up and they take first payment direct from card?

morton1

8 Jun 17 #24

25 minutes ago#39

As a pay monthly customers for 10 years tried to get 4gb deal was totally blanked pack code on it's way.Same deal was 17.49 for loyal customers who's kidding who.Yes there are.

sunnyhot

8 Jun 17 #25

also TCB. double the disappointment when I get knocked back for deal and TCB

Zontes

8 Jun 17 #26

My cynicism makes me believe that most of these will be cancelled, and we will have to jump through many hoops to get our initial £5.00 payment returned.

sadact06

8 Jun 17 #27

Order completion says a fiver.

benjai

8 Jun 17 #28

Haven't been on a 12 month contract for ages. What normally happens after 12 months? Does it stay at £5 or do they bump you onto something else?

benjai

8 Jun 17 #29

And how does one port their number across? I don't see any field to input your existing number or pac code?

jh787 to benjai

8 Jun 17 #33

Ring them up once Sim arrives.
Normally next working day if done before 3pm

sadact06

8 Jun 17 #30

Probably change providers after 12 months.

lookin3

8 Jun 17 #31

Thanks. Great find.
Ordered without any problems. They don't even ask anything about your "existing ee line"

19DembaBa19

8 Jun 17 #32

I am a existing customer can I get this

benjai

8 Jun 17 #34

Ah, perfect, thanks.

willp789

8 Jun 17 #35

Ordered this earlier today at about 11am. Haven't had any e-mails since the initial confirmation e-mail so I rang EE about an hour ago to ask about the order. They said everything looks good from their end and my SIM will apparently be with me tomorrow!

Thinking about ordering this for my Dad who's having coverage issues with Three.

19DembaBa19

8 Jun 17 #36

Thanks heated

grinnaslee

8 Jun 17 #37

This doesnt work, on checkout it has a higher price.

morton1

8 Jun 17 #38

did u get the deal as an existing customer

mccloskeydanny

8 Jun 17 #39

thanks just got it and not an existing customer

lianne21

8 Jun 17 #40

I'm with plusnet but I'm sure EE and plusnet are same now aren't they? Would like this deal as currently only getting 1GB data 250 mins and 500 texts. Anyone on Plusnet pay monthly tried to get this deal?

grinnaslee

8 Jun 17 #41

How did you call them?

bazza60

8 Jun 17 #42

I have 4 months left on my current £8.99 EE sim only, will I have to pay up to the end of this contract, if so I don't think it would be worth renewing with this offer, cracking deal all the same..

seinman

8 Jun 17 #43

They would not give me the deal as it is invitation only.

iDealYou

8 Jun 17 #44

Do you give cancellation notice at the beginning or ending of the 12th month to avoid the new higher rate?

smiller9690

8 Jun 17 #45

I got a 'successful' order message. I'm not an existing EE customer and at checkout it shows at £24.99 at the top but when you go down to the bottom it shows the discount. Saved me a lot on Apple Music as well - make sure to add it on at checkout. Thanks for posting this!!

msaquib

8 Jun 17 #46

Normal line rental is £24.99 so I guess they will apply a discount of £19.99 every month. Just to be careful end of 12 months otherwise it would start to £24.99.

dealtime

8 Jun 17 #47

I was told by operator that it will not go back up to normal price after 12 months. Will have to wait and see...it will probably go up before 12 months in line with inflation though...

thisismark

8 Jun 17 #48

Super deal, best deal on this site for some time.
Thanks Quacksta

ricaird

8 Jun 17 #49

great price, thanks op. just ordered two as a new customer.

chandun

8 Jun 17 #50

jagga303

8 Jun 17 #51

Just ordered as a new customer.
Thanks op.

tmohammad

8 Jun 17 #52

are you sure discount is for 12m and not just first month?

Yuzo

8 Jun 17 #53

Great deal! Although what if they turn around and don't honour this for us new customers and charge the full £24.99? ... am I being paranoid?

seinman to Yuzo

8 Jun 17 #55

The person I spoke to about 30 mins ago said that they had just become aware of this being posted on a forum and the orders will not be honoured unless you have received the personal invitation by text message.

sadact06 to Yuzo

8 Jun 17 #56

Tell them you received the email and clicked on the link provided. If not, tell them to
stick it and give me my £5 back!

uksparky

8 Jun 17 #54

ordered as a new customer too. thx op

wilburscoville9191

8 Jun 17 #57

Then cancel.

kevjosant

8 Jun 17 #58

Just ordered as a non customer...thanks op...heat added

wilburscoville9191

8 Jun 17 #59

Then cancel.

Gavin01

8 Jun 17 #60

Link. Is dead?

adambanana403

8 Jun 17 #61

Link doesn't work for me either

thisismark

8 Jun 17 #62

EE have honored a free sim previously so I would expect them to allow this as they are getting some money this time!
I have been lucky enough to buy 2 of them previously on separate deals.

culli

8 Jun 17 #63

Gone?

Yuzo

8 Jun 17 #64

Looks like the page has been taken down. Expired now maybe?

wilburscoville9191

8 Jun 17 #65

Then cancel.

frg2014

8 Jun 17 #66

Link doesn't work

julieg1973

8 Jun 17 #67

I got there in nick of time as inwent back to buy another for hubby but its expires now

gavindavies790251

8 Jun 17 #68

I realized I had 2 sim in my order. Removed both of them and started again. To be meet with page dose not exist. Dam it!!! So close even went up Tesco to get a EE Pay as you SIM so I was a technically a Pay as you go customer!!!

Yuzo

8 Jun 17 #69

Just missed this myself. Hope they honour it for everyone else

GujSehambi

8 Jun 17 #70

Lol expired whilst I was reading all the sh*tty comments lol.
Got the £5 1.5gb rollover from ID a while back so no loss

fire_belly

8 Jun 17 #71

I just ordered one and I am not on EE so I'm hoping they will warrant this.

I must have got it just in the nick of time because as soon as my order was confirmed, I tried the link again to order one for my mum and link is not working oO :face_with_monocle: oO

paulandpam1

8 Jun 17 #72

Ordered it about 10 minutes ago and it seemed to go through to completion with a confirmation email but clicking on the link now takes me to an error page.
If the sim arrives I'll check with them it is indeed £5 a month for a year and if it's not they'll be binned off.

seaniboy

8 Jun 17 #73

Worked for me, email confirmation 20.47PM

£60 will do me as back up sim can use in Canada, USA, Mexico, AU & NZ :grin: will be in Canada and USA in Jan for a month :wink:

"12 months BT Sport app access
Use your data, calls and texts in the EU plus 5 extra destinations"

SWEEEET! That's cheaper than a USA or Canada prepaid sim for use in both countries for 30 days, plus backup sim in UK :wink:

Ordered myself and old man one

DealStrike

8 Jun 17 #74

thanks, just squeezed mine in. cheers

_zxra_

8 Jun 17 #75

Just got the email confirmation too if they don't honour then I'll just get my dad something else

hakuna_matata

8 Jun 17 #76

Worked for me. Been with vodafone for 15+ years and have finally made the change!

wilburscoville9191

8 Jun 17 #77

Then cancel.

v5uly

8 Jun 17 #78

Still works order sim only £24.99 tarrif & put in voucher code

l99-Y27R-KSSL-2RDD

wilburscoville9191

8 Jun 17 #79

Then cancel.

v5uly

8 Jun 17 #80

Un expire or edit

jacenj

8 Jun 17 #81

Worked for me, how do you get the 6 months apple music?

sanjaykj

8 Jun 17 #82

I was able to order even after the link was dead as it was saved in my basket by pervious click.....

jacenj

8 Jun 17 #83

Just saw you txt music to 150 when the sim arrives, cancel anytime or they charge £9.99 pm, think my quidco tracked at £20 for this so potentially £3.33 pm if quidco pay out with free BT sport for 12months and 6 months apple music.

zaraaraa

8 Jun 17 #84

hmm well I am not and EE customer and it seemed to have worked for me, however it said this after I put my order through. Does this mean I'll be paying £24.99 or £5 a month?

redmouse2

8 Jun 17 #85

ok. upgraded. plan cost = £24.99 p/m. click on add on theres a £20 loyalty
how do we take advantage of the bt sports? install a app?

_zxra_

8 Jun 17 #86

I've done the same thing, I'll let you know

Yuzo

8 Jun 17 #87

This worked a treat, thanks

irishbeta

8 Jun 17 #88

code not working for me, is it still working for anyone else?

djnield

8 Jun 17 #89

Been trying for ages to join EE after being happy with Life Mobile network and today it happened :smile:

Managed to get 2 sims ordered - hope things don't go south now.

Yuzo

8 Jun 17 #90

Copy and paste it, i typed it out and didnt work for me first time

israr000

8 Jun 17 #91

Ermmm....guys the deal is not dead. I just ordered now with total cost at £5 per month

BignRed84

8 Jun 17 #92

Code not working now

sijovazni

8 Jun 17 #93

I called £7.99 for 8 Gb only if you have a pay as you go sim

royalkay

8 Jun 17 #94

It cannnot jump, youve agreed to terms stating your paymg x price.
The same way they cannot cancel it without you agreeing to cancel.

tammyy

8 Jun 17 #95

The code still works why it has expired?

tammyy

8 Jun 17 #96

is that mean when you use the code is it still £5 pm for 12 months?

jenmumof5

8 Jun 17 #97

Same thing I signed up for last month too. I doubt they'll change it as there's literally nothing more than a penny in it for them!
I have just taken out ee broadband too tho so I'll be getting an extra 5gb added to my contract next month anyways.
Good luck if you contact them!!

irishbeta

8 Jun 17 #98

I have copied and pasted the code and keeps saying invalid code. am I doing something wrong or is the code now expired?

BignRed84

8 Jun 17 #99

Just Got the deal using the code on the £24.99 deal
make sure you select all the free extras

also got confirmation EE email

srdrSEA

8 Jun 17 #100

i can confirm the code could be used 5 min ago and i bought all those for 5 pounds.. that is incredible

kmorgan

8 Jun 17 #101

Worked fine for me, fingers crossed it's honored and I can transfer my current EE pay monthly number. Good timing as my contract ends within the next two weeks.

BignRed84

8 Jun 17 #102

try the £24.99 (4GB) option not £23.99

thisismark

8 Jun 17 #103

Just ordered a 2nd.
This should be 1000+*

srdrSEA

8 Jun 17 #104

was not all adds on automatically selected?

_zxra_

8 Jun 17 #105

I forgot to add the extras :disappointed: really wanted apple magic

_zxra_

8 Jun 17 #106

Music *

bodolf

8 Jun 17 #107

got bit confused the only extra that need to be added is apple music right?
the rest is coming automatically?

bodolf

8 Jun 17 #108

apple music need to be cancel after 6 months, to avoid charges or not ?

MrMan2011

8 Jun 17 #109

I don't know whether to go for this, I am on Plus net £6 a month won't get overcharged as capped. Decisions :disappointed:

djnield

8 Jun 17 #110

He who hesitates....

MrMan2011

8 Jun 17 #111

I've decided, I don't need it. If it was cheaper then otherwise too much hassle and may workout more expensive if I don't cancel Apple pay or contract in 12 months.

Good luck to all.

toto123

8 Jun 17 #112

Whats the voucher code?

teerex

8 Jun 17 #113

Didn't see bit for extras, is it automatic?

_zxra_

8 Jun 17 #114

You had to click on it

_zxra_

8 Jun 17 #115

Just realised but I'm sure if I asked EE they might honour it

bannistuta

8 Jun 17 #116

You can activate upto 30 days call 150 for music

_zxra_

8 Jun 17 #117

Thank you

andyl33t

8 Jun 17 #118

where do you enter the code? :dizzy_face:

honest.guv

8 Jun 17 #119

Code still working for me... just done it. Does anyone know if this allows tethering?

honest.guv

8 Jun 17 #120

Enter the code where it says 'Got a voucher?'

gavindavies790251

8 Jun 17 #121

Just to say thank you. Missed the first link, but code worked. Just coped and pasted it into the box that say "Do you have a discount code" in case any one is looking for it!

benjai

8 Jun 17 #122

Phew just ordered 2 with the code. Didn't realise this was that great a deal but hope it'll keep going after 12 months. Really not keen on having to switch.

Forgot to add roaming on one of them. Can we add it later? Or shall I just order a third card?

bodolf to benjai

8 Jun 17 #132

same with me ,do we need to tho?

andyl33t

8 Jun 17 #123

Ok found it, it was right at the start of the process. Added it way to fast to the basket :smile: Thanks OP great deal

benjai

8 Jun 17 #124

I wonder if TCB will kick in?

irishbeta

8 Jun 17 #125

thanks for bearing with me and the help realised I was ordering 2399 one and that's why the code wasn't working. got there in the end. am currently with virgin on monthly SIM with 20g data but only use about 4g and they still haven't confirmed about data roaming yet.

thanks everyone for their help

jacenj

8 Jun 17 #126

Txt 150 when the sim arrives

_zxra_

8 Jun 17 #127

If you copy and paste it works

_zxra_

8 Jun 17 #128

If you do it manually it doesn't

DAVE3652

8 Jun 17 #129

How can you apply the discount code if you order two? Doesn't seem to take the code

r32

8 Jun 17 #130

Still seems to work, why is this expired.

bodolf

8 Jun 17 #131

In the add on /extra section, Do I need to tick the box for roaming?

Otto.uk

8 Jun 17 #133

Thank you! Just ordered one.

txs2010

8 Jun 17 #134

please help me. how do i order one

Otto.uk

8 Jun 17 #135

Click on the link, select the £24.99 plan, enter the code provided by the OP, complete the form to order by entering your details, click purchase and cross your fingers it won't be cancelled by EE

Yuzo

8 Jun 17 #136

Just ordered mine.

Also sent a request to get this un-expired.

PEPSIDAVE

8 Jun 17 #137

I asked on Live chat and he said all EE allows tethering

benjai

8 Jun 17 #138

Did anyone get a confirmation email or text?

ilikedeals21

8 Jun 17 #139

order both of them separately

txs2010

8 Jun 17 #140

many thanks

Otto.uk

8 Jun 17 #141

Did you order?

D88

8 Jun 17 #142

Great spot and thanks for the share :wink:

brettmderry

8 Jun 17 #143

I've not added the roaming option, can I add it when the sim arrives?

BignRed84

8 Jun 17 #144

Email yes

brettmderry

8 Jun 17 #145

I got the email

qwerty93

9 Jun 17 #146

will it work without an existing ee PAYG SIM..

rodulett

9 Jun 17 #147

Is this a 4GEE Plan or 4GEEMAX Plan and does it matter ?

dealerxxx

9 Jun 17 #148

No

Pateo

9 Jun 17 #149

cheers OP, mines just gone through, just had instant confirmation email. I'm new customer also! Also went via Topcashback
SIMO 12 Month £21.00+
cashback is not eligible in conjunction with EE Reward Cards
Exclusive Offer\x09£70.00
So fingers crossed for that!

dealerxxx

9 Jun 17 #150

I've done it without

ellawookey

9 Jun 17 #151

Cashback won’t be honoured as you used a voucher code...

dealerxxx

9 Jun 17 #152

Heat

zain458

9 Jun 17 #153

If you click on the deal and click apply voucher and add the code that is supplied above it instantly give it to you for £5 pay monthly. There is no need to be a EE customer.

Also does anyone know if they will charge the normal amount after a while because i dont want to be charged the original price and i cant find any terms or condition regarding this.

RuDrA

9 Jun 17 #154

Got This Plan. Thnx :heart_eyes:

jac9815

9 Jun 17 #155

Ordered, not existing customer. So will see how it goes. Fingers crossed

ellawookey

9 Jun 17 #156

I contacted EE via live chat and they said that if you’re not an existing customer your order will be cancelled. This deal is via invite only. Expect a lot of cancelled orders tomorrow.

HammerTime10

9 Jun 17 #157

I'm on Sim only 4gb Unlimited text and calls £8.99 for 12 months from the last deal! this looks so much cheaper

BignRed84

9 Jun 17 #158

Have some heat off me

dealerxxx

9 Jun 17 #159

Damn! Forgot about topcashback

Spacevsgravity

9 Jun 17 #160

Ordered 2 sims last night and got 2 emails straight away.
We are processing your order and will let you know when your items will be dispatched.

YOUR ORDER SUMMARY
PACKAGE 1 OF 1
EE 4G Multi SIM\x09 \x09Pay Today\x09Pay Monthly
12M SIM Max 4GB £24.99
12 months BT Sport app access
Use your data, calls and texts in the EU plus 5 extra destinations\x09 \x09£0.00\x09£24.99

YOUR ORDER TOTAL
We’ll send you a text when your order is on it’s way.\x09 \x09Pay Today\x09Pay Monthly
Voucher code\x09------\x09£19.99
Total\x09Including VAT\x09 \x09£0.00\x09£5.00

siadwel

9 Jun 17 #161

Thanks so much OP, was going to change two accounts tomorrow and just found this. Had email confirming both.

homebanjo

9 Jun 17 #162

I'll be ...

Signed up: big thank you to the original poster.

Christ I love this site.

RuDrA

9 Jun 17 #163

Thnx A Lot

benjai

9 Jun 17 #164

Am I right in saying that once (and if) the sim arrives, call up existing provider to get pac code, then call EE up to migrate and Bob's your uncle?

Geminian

9 Jun 17 #165

Just got the call back from EE and they're sending out the SIM card and the offer to me within 2-3 days. They even asked me is there people that I know that would benefit from the deal offer.

shaz932

9 Jun 17 #166

Thanks op!!! Been looking for a great deal....and here it is! Ordered even though I'm not an existing EE customer....forgot to add the free Apple Music for 6 months but told by cs I can add within 30 days. Also said can ring them when I get sim to transfer my current no so long as I have my PAC code...will be sorted within a day :-)

qwerty93

9 Jun 17 #167

can confirm this too but still went ahead with deal lol

dotnetter

9 Jun 17 #168

voucher invalid :disappointed:

EN1GMA

9 Jun 17 #169

fully expect this not to get honoured. ive got my confirmation email but seems they will start rolling out the emails cancelling. my email definitely says £5 though.

handywork

9 Jun 17 #170

I originally applied for one sim but then they offered me two and decided it was worth it. Also I spoke to one of the managers and they confirmed that the price will be £5 a month even after the 12 months :smile:

T007P

9 Jun 17 #171

Had*

Hardawan

9 Jun 17 #172

Mine gone through with out any issues.
Just one question is it capable? And its only 12 months?

paul.jacobs

9 Jun 17 #173

Worth a shot. Cheers for posting

jdpwest

9 Jun 17 #174

I;m getting " Invalid voucher. Please check it" is it now expired?

EN1GMA

9 Jun 17 #175

yup

Otto.uk

9 Jun 17 #176

I had a call from EE. I didn't bother to answer. I know they'll cancel it. If they we're to honour it they would have sent a despatch confirmation email. It'd have been £2 cheaper compared to what I already pay with another provider, so not too worried

taswir1

9 Jun 17 #178

isn't this deal suppose to expire at midnight?

flexi_187

9 Jun 17 #179

Thanks heat added :sunglasses:

vinh1000

9 Jun 17 #180

invalid voucher :-(

Tommy_K

9 Jun 17 #181

Doubt they will cancel anyone. Just think how many extra customers they have suddenly got.

Companies spend £1000's on trying to attract new customers but people getting an offer they think they shouldn't get are the best.

They are greatfull, don't complain in fear of loosing it, make a snap decision that ties them up for 12 months.

EE/ BT will be loving this!!

BignRed84

9 Jun 17 #182

I'm not having a go at you
I'm saying I highly doubt he/they can beat this deal

The guy on the phone to me hinted he would do all he could
But the only thing I want is what I have ordered, unless they offer more data for the same price which I doubt they will

paulandpam1

9 Jun 17 #183

If you tap on your original post you can edit any spelling mistakes instead of adding extra comments in different posts.

mazabits

9 Jun 17 #184

dude u Rock man. thanks for posting it. just got 2 for me and the Wifey.

Saida9222

9 Jun 17 #185

Iam an existing customer will I get the deal for a year and I got my sim handy too so iam gonna buy a £5 voucher and I'll be through with the 4gb and the rest is it!?

EN1GMA

9 Jun 17 #186

I think code been pulled as now not working.

paulandpam1

9 Jun 17 #187

Without the original confirmation that mentions the discounted price I would be concerned in case they had not processed it properly. Give them a call to confirm the discount because that email looks like you'll be baying full price.

5reds

9 Jun 17 #188

I've signed up to this. Can't find much Info online.

Is Canada roaming included?

Thanks

benjai

9 Jun 17 #189

Where did you get your sim card from and how much was it?

T007P

9 Jun 17 #190

Good stuff! Atleast the waits finally over and the excitement begins

PowerChile

9 Jun 17 #191

Not working for me: "Sorry, there was a problem while trying to display the page."

akguptay2k

9 Jun 17 #192

I was trying to upgrade, but I can't see option to add £20 loyality. Even I can't see option to add voucher code during upgrade.

rudey

9 Jun 17 #193

invalid :disappointed:

cookiemonster83

9 Jun 17 #194

Took out a mobile wi-fi plan last Thursday then went for this last night. Got an e-mail saying they need more information from me and asking me to call in. Have done so and she told me I'm eligible for this as an extra line, but I just need to go and pick up a PAYG SIM from a shop today so she can do a migration. She's calling me back later to do that, I will then just cancel my mobile wi-fi plan when it's all sorted (30 day rolling contract so can cancel any time) and stick this SIM in my wi-fi box.

Thanks OP, result! (Will post back at a later date with the full details of how it has all gone tits up X))

MoneySaver2017

9 Jun 17 #195

Ordered yesterday even though I'm not an EE customer and got an email today about SIM being dispatched... then got a call from them straight after which I didn't pick up. Will wait for them to call back i guess...

johnnycbit

9 Jun 17 #196

try this number below, also keep trying till you speak to someone decent.

good luck

jagga303

9 Jun 17 #197

I ordered at 8.30 last night and apart from successful order email, no other emails/texts.
I just called 0800 079 0531. Spoke with a lovely lady.
She asked me if I have a payg number, and I said I have 2 but don't know the numbers. She said do you just want a new number/line, I said yes please.
She said if I wanted just the one line or more, I said just one please. She said a credit check will now be done.
She then said it's come back all fine. She just confirmed contact details and delivery address and also mentioned that someone thought that it would be funny to post this deal on HUKD's :p8):p:D.
She also said no new orders would be honoured apart from the ones which went through yesterday and who have an order number.
Thanks OP.

sjzcat

9 Jun 17 #198

EE: From 15 June 2017 you will be able to use your plan’s inclusive UK allowances to: call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 50p/min. Data allowance can be used in UK & EU/EEA.

suresh2

9 Jun 17 #199

Thanks op. Paying same package for £10 in plus net. Just Ordered and got confirmation email. Fingers crossed. Hope EE send SIM card soon.

tapash

9 Jun 17 #200

It worked for me 12 minutes ago

benjai

9 Jun 17 #201

Was your email exactly the same format as the one I got? One can only hope!

WestMidlands

9 Jun 17 #202

I placed my order around 2.30am, then almost instantly received a successful order email, stating my order, order number, date, and order summary.

I have not yet received any dispatch or cancellation info.

Can everyone please state their time of order, and progress thanks

johnnycbit

9 Jun 17 #203

i got it free from ee website, ordered it a while ago.

you can get them from corner shops for £1 if you cant wait or any phone accessories shop

T007P

9 Jun 17 #204

Dont bother mate tbh. Ring 0800 079 0531 and just ask them to put it through! Literally no begging required lol phoned asked to confirmed order and process it he took a minute did my current ee contract sim verification and said no worries and sorted it

SaintofSouth

9 Jun 17 #205

Just done this but signed up earlier today for a 30 day rolling with THREE same allowances but no tethering for £11pm. Not happy with THREE they made me work very hard to get the deal given so I will cancel within cooling off period as long as this goes through okay. Saves £72.00 over a year with added tethering, BT Sports and Music. Hopefully a better network too as 4g is non existent with THREE where I live. Be interesting to see what THREE will do when I go all the way to cancelling after 13 years no doubt they will try there best to stop me. Cheers OP.

goldfishtrad

9 Jun 17 #206

Cracking deal and no problem signing up as a new customer. Got the confirmation email and just hope it all works now.

Thanks to OP for a great deal (if it works out)!

redmouse2

9 Jun 17 #207

oos

DAVE3652

9 Jun 17 #208

What i dont like about your email Benjai is that it only mentions the full price?

WestMidlands

9 Jun 17 #209

What time did you order, and what time did you get the dispatch email?

benjai

9 Jun 17 #210

Ah thanks. My corner shop has some but not sure if they are £1 or £10. Will take a look and try again.

abbss1

9 Jun 17 #211

Ordered yesterday got the confirmation email...
Just called EE on 0800 079 053 and spoke to Darren. Was told its not gone through yet but he was going to do it and asked If I was an existing customer told him I was(I'm pay monthly customer but wasn't asked that and no phone number either) and he put it through straightaway...
Just call the number and keep trying until you get someone who is willing to honour the deal....

Good Luck...
Thanks OP

atom

9 Jun 17 #212

Spoke with a second person this time, first person was a man (who refused - all are 12 months), second person was a lady who checked with a manager and would not do an email and refused that they were doing it. She ended up putting a note on the system.

I think its the wording they are using, she said its on the system as no expiry discount but she did say that in the terms and conditions this can be changed at any time (presumably after the 12 months).She ended up putting a note on the system to say she has told me this but as I say she wouldn't give a confirmation email and denied any knowledge of EE doing it.

I don't think I will be trying again.

rambobambo

9 Jun 17 #213

can you point a number

JustWakeUpLink

9 Jun 17 #214

Love being just 15 minutes late to a deal :disappointed:

killabyte

9 Jun 17 #215

No other contracts out with them. Have a pay as you go SIM with £5 on. Not sure why it was refused as I got an O2 contract out with the same card/bank details and that went through successfully

navisace1

9 Jun 17 #216

My order processed and working already

Geminian

9 Jun 17 #217

I received your message but you have to enable your private messaging, so I can reply!

T007P

9 Jun 17 #218

Ps: i didnt even had a payg so cim card tbh, its just a new sim card on the way!

T007P

9 Jun 17 #219

Try try and try again my ee rep was helpful and did so

LV123

9 Jun 17 #220

Signed up yesterday, no confirmation email for me but I think they need to do credit checks first as I've recently moved house... got my order confirmation on screen though, and hopefully it still goes through before they pull the plug on it :smile:

SoM^VipeR

9 Jun 17 #221

expired

navisace1

9 Jun 17 #222

I got 2 sorted

navisace1

9 Jun 17 #223

I just dialed 150 from my phone and it's showing 4gb remaining

T007P

9 Jun 17 #224

Ooops sorry buddy! Fairly knew to sending comments on here! Thanks.

T007P

9 Jun 17 #225

They are honoring it as long as you got a confirmation email with xkn number or the original text sent to any ee sim card with the promotion on...

T007P

9 Jun 17 #226

I always either get a text or email

atom

9 Jun 17 #227

My confirmation email says:

Your order total
Voucher Code [code underneath] Pay Today [----] Pay Monthly [19.99]
Total including VAT Pay Today [£0.00] Pay Monthly [5.00]

Does everyone have the same, even though it says voucher code it appears to be the original £24.99 total?

P666DOM

9 Jun 17 #228

Missed out on the same deal twice in 12 hrs... :neutral_face:

navisace1

9 Jun 17 #229

I found the best way to do this is get the online confirmation once you have the confirmation you ring the number on the confirmation talk to customer services and asked them what to do they should tell you to buy or if you already have EE pay-as-you-go Sim as they need the number from that Sim card to work

Good luck and god speed

bodolf

9 Jun 17 #230

How do you check your order status?

T007P

9 Jun 17 #231

Johnnycbit you legend! That number worked a treat....although he did mention as i ordered it from the net last night and got the confirmation he would process it! Where as somebody up top just said to ring a certain number and the offer is still valid? Can somebody confirm if new orders are going through?

johnnycbit

9 Jun 17 #232

they will put it through for anyone, just find the right person on the phone.

atom

9 Jun 17 #233

Was this confirmed in writing?

DAVE3652

9 Jun 17 #234

Same yeah

sadact06

9 Jun 17 #235

Yes. Its expired.

benjai

9 Jun 17 #236

But if you move from an EE payg, can you still move from an other provider after? I don't really want to call them at all until at least after the sim has shipped.

khabibtime

9 Jun 17 #237

I'm in the same situation as you, but I ordered around 3 hours earlier

T007P

9 Jun 17 #238

Tbh, no need to even buy any sim cards. I rang the 0800 079 0531 number and the guy "James" processes it straight away he also confirmed, the deal of £24.99 with a loyalty discount of £19.99 making it £5 a month still stays AFTER the 12months, ie the discount also stays!!! Happy days for sure

fire_belly to T007P

9 Jun 17 #329

I think this is not very clear. I've read a few people say the discount stays even after the 12 months but both agent said I spoke to today told me the discount wouldn't stay. This is so confusing...

EastLondon

9 Jun 17 #239

Nice i have xkn

crazyp

9 Jun 17 #240

I must have ordered quite early on, nothing except the original confirmation email.

Anyone else in this position?

jacenj

9 Jun 17 #241

It's part of the plan, just ring them up when it arrives sating all the plan details included

rudey

9 Jun 17 #242

gutted , wanted for kids :thinking:

benjai

9 Jun 17 #243

I know, I don't like it either! Fingers crossed!

WestMidlands

9 Jun 17 #244

When did you order, and when did it work out? When did you get your dispatch notification, etc?

benjai

9 Jun 17 #245

Great! Did you have to use an existing EE sim card?

willp789

9 Jun 17 #246

Well I'm all sorted. I rang up 0800 079 0531 and asked the order to be transferred to my payg SIM, that was done very quickly without any arguing on their behalf. I simply gave them the order number and the phone number of my payg SIM and they took it from there. The remaining credit on the SIM will be taken off future bills, and two people have confirmed that the discount will continue after 12 months (although one person said it won't continue beyond 12 months).

The MyEE dashboard is showing my contract as £24.99 but I have two add-ons for "£10 loyalty". I phoned again to double check and they confirmed that the add-ons are indeed a £20 discount which applies to the bill every month. The last guy I spoke to was gobsmacked that I managed to get such a good deal - he said that he couldn't get something as good as this as an employee. We chatted for a while after that, nice chap.

Pateo

9 Jun 17 #247

Hi. I've had a one and only order confirmation email overnight with xkn code , stating I will receive confirmation text once dispatched. Only thing is my mobile number I gave is for idmobile network! Do you think I should register/topup my poundland ee payg international sim, then phone EE to verify my £5 12month contract Sim?

5reds

9 Jun 17 #248

My tcb. Is showing £24.99 purchase and £0.00 payout

okram

9 Jun 17 #249

just worked for me now alledgedly ...took some time waiting for the add a voucher link to work

navisace1

9 Jun 17 #250

Just spoke to EE and the customer service saying that this is a new offer and they are getting a lot of phone calls about it but most of the time they will honour

When you go through the online procedure you has to add voucher.once the code is added you will see a final price of 5 pound per month once you get a confirmation number it's the confirmation number that shows EE what product you are purchasing.

I went and bought two pay-as-you-go EE SIM card topped up with£1 which got credited back to me. the operator told me that they need the mobile number which shows that you are an existing customer.

fi3nd

9 Jun 17 #251

Got a call from 01462439891... they wanted a PAY AS YOU GO sim card. I told them to call me tomorrow and the guy said he wont and then i asked for the manager :smile: That didn't happen. Called the 0800 079 0531, they didn't have any issues setup the account that second. The Lady on the phone said they received an internal memo to complete the orders :smile:

T007P

9 Jun 17 #252

Looool! How....?!?

atom

9 Jun 17 #253

my guy wont do £5 indefinitely, on the phone now, don't know how i can get this as well?

bodolf

9 Jun 17 #254

rang ee, advisor processed order and got dispatched email
but he mentioned discount will end after a year

DAVE3652

9 Jun 17 #255

If a 1000 of us signed up for this deal, that's £60k for EE for the 12 months... not a large amount for a big company.. all depends on the profit margin.. personally, i think they will honour the deal for us all.. hope so! We will know in next couple of hours

gamer14

9 Jun 17 #256

voucher has now stopped working
‌ :disappointed:

benjai

9 Jun 17 #257

At which point do they need the existing payg number? And will you still be able to migrate your existing non EE number?

vinnyV2591

9 Jun 17 #258

Has anyone managed to order this in the last hour or so??

T007P

9 Jun 17 #259

Thank you for replying

singhisking68

9 Jun 17 #260

same... just call up and sorted.. with 12months for £5... after 12months upgrade

ventoo

9 Jun 17 #261

Not in writing but she reassure me that will not change until I do upgrade or quit.

timblake9

9 Jun 17 #262

the code appears to be working now still

mhoneyghan

9 Jun 17 #263

Just tried and invalid

navisace1

9 Jun 17 #264

Migrating numbers is very easy process these days you just need the PAC code

navisace1

9 Jun 17 #265

I bought a PAYG sim put £1 credit on and then did the process and called back 2 hours later and they were like yeah your live

johnnycbit

9 Jun 17 #266

online orders aren't working as the code is expired, also speaking to some customer service reps they and a manager state the deal has been pulled from the website.

However, try ringing and if you already on ee payg they should put your order through as they just move you over to a contract.

Any other success stories from anyone today, specially like me

* not a previous customer
* phone order only

T007P

9 Jun 17 #267

Call up again and say you have afew friends blah blah blah who got it until someone says yes its right its even after 12months and then ask them to email you that! Simples!

Pateo

9 Jun 17 #268

Did you have an existing payg Sim or just give your confirmation email?

atom

9 Jun 17 #269

Same for me, I'm not expecting anything though, bonus if so.

cruisecars

9 Jun 17 #270

invalid

navisace1

9 Jun 17 #271

You need a physical seem as its the Sim that you already have on to which this contract goes to

SaintofSouth

9 Jun 17 #272

Mine was ordered around midnight and received order confirmation. No dispatch email yet. I am not an existing customer but looking to migrate from THREE. Fingers crossed. I also have a friend who would like this offer so if it happens I will try for him too. Good business to get new customers hopefully.

T007P

9 Jun 17 #273

That i do! But no existing payg. Im on a pay monthly contract (amazingly cheap, combined with luck, years of loyalty, discounts, fraudulent activity done on my account, not my be btw, to name but afew lol).

willp789

9 Jun 17 #274

If it turns out to be £25 after a year, that's fine. I have no regrets moving to EE even if it's only for 1 year. When 12 months is up, we can haggle and threaten to leave if we lose the discount. There are always good offers!

That's assuming the discount expires, which I'm hoping it doesn't.

djnield

9 Jun 17 #275

Yep

Teqnophile

9 Jun 17 #276

Just got this email

Hi

Your order is almost complete - we will have you up-and-running with superfast 4GEE soon.

We need a bit more information from you to complete the order. If you can give us a call on 0800 956 6042 . Our offices are open:

• 8am- 9pm Monday-Friday

• 8am-8pm Saturday and Sunday

Once we receive this information we will get your order moving.

Thanks for your patience. We are looking forward to speaking to you and getting you started with EE.

EE
ee.co.uk

benjai

9 Jun 17 #277

Same, ordered 2 last night but no email. I thought the credit check was done on the spot?

benjai

9 Jun 17 #278

That's interesting. The email confirmation says "Your SIM card will be delivered by Royal Mail 2nd class post, usually within 3 working days." So I wonder what they are sending me? Although what you say does make sense as well. Strange!

MoneySaver2017

9 Jun 17 #279

ordered at 11:20 am yesterday and got the dispatch email at 2:52pm today.

phil9

9 Jun 17 #280

ordered last night, but no confirmation yet, I have the order numbers etc though.
Will try to call them, technically I am existing customer as I have SIM only already.

Pateo

9 Jun 17 #281

Hi. i just got a poundland ee payg international sim, whats the exact steps you did to setup topup was it via your mobile or from a laptop and whats the minimum topup? also did u do this after you had already ordered the £5 ee contract sim ? thanks.

paulandpam1

9 Jun 17 #282

Yes me, I ordered an hour or so after the deal was posted and the original get deal link worked without having to input the code separately.
I got the original order acceptance email and have heard nothing since.

ollie87

9 Jun 17 #283

Wholly incorrect.

They use the debit/credit card to run a credit check.

zaraaraa

9 Jun 17 #284

did your email say something like this:

YOUR ORDER TOTAL
We’ll send you a text when your order is on it’s way.\x09 \x09Pay Today\x09Pay Monthly
Voucher code\x09l99-Y27R-KSSL-2RDD ${discountData.discountMessage}
\x09------\x09£19.99
Total\x09Including VAT
\x09£0.00\x09£5.00

paulandpam1

9 Jun 17 #285

If that's true they must have changed their process.
My daughter had a payg ee sim and when she went over to contract they had to send a new sim out and swap the phone number onto it after it was activated.

WestMidlands

9 Jun 17 #286

So, are you getting a sim card through the post? Thanks

T007P

9 Jun 17 #287

I wasnt just lazy in asking i did afew searches and it wasnt entirely obvious unless im doing something wrong. But thanks for the not so nice reply!
Thank you everybody else for the better, more constructive messages.

atom

9 Jun 17 #288

I called 0800 079 0531, would you advise this number again as I may get the same agent?

bodolf

9 Jun 17 #289

no payg sim but have a contract sim , so existing customer
he mentioned could not get deal as this an upgrade offer for payg customer.
he went to ask manager, and got authorisation to proceed

gta15

9 Jun 17 #290

Just ordered thanks OP! I'm not a payg customer either so fingers crossed!

akodalikar

9 Jun 17 #291

Invalid voucher code. I guess the deal is expired now.

littel.helper

9 Jun 17 #292

i have been informed that this offer is only for 'Exiting PAYG customers and via invite only' in order to validate offer exiting PAYG number is needed and deal activated via text message.so anyone buying payg sim and activating sim card will not get this deal as it classed as 'not exiting customer'. according to person i spoke to they are receiving lots of calls about this. order will be cancelled for most unfortunately. i am exiting monthly pay customer and can not get this deal.

navisace1

9 Jun 17 #293

Heads up they only had 200 sims/offers remaining at 3.45 as my bro is getting one or is trying

WestMidlands

9 Jun 17 #294

Hi all

I just went to the local Morrisons, picked up a £1 sim, and called up EE. Fella asked if I had used the SIM in the last 6 months, I said for receiving calls mainly and non charge numbers.

He then said I'd need to top up £5, I asked if that'll go towards my first bill in advanced, he said yes.

My account is setup, contract is showing for 12 months, with all the stuff included.

Going to call back now to port my number in, and other settings.

All the best.

T007P

9 Jun 17 #295

If it sounds like the same person disconnect

atom

9 Jun 17 #296

For anyone who had an acceptance email but nothing else like me, looks like they are processing these manually so I would call them, they can always tell you the status anyway.

DAVE3652

9 Jun 17 #297

hmm least its not a straight cancellation email...

zaraaraa

9 Jun 17 #298

I got the same email, found it slightly confusing the way they laid it out, does this mean it's £5 a month? or £19.99 plus £5 vat?

Pspvita

9 Jun 17 #299

That's the kids contracts sorted £10 for both.

vinnyV2591

9 Jun 17 #300

It will allow me to order but says the discount code is invalid??
Any ideas??

T007P

9 Jun 17 #301

Hello mate. Call 0800 079 0531 ask for James (his manager is Natasha). He put it through no issues at all, didnt ask for an existing payg number. Although he went through my standard ee verification process as im a pay monthly customer. Went through in minutes

T007P

9 Jun 17 #302

Its a call centre so anybody can answer

phil9

9 Jun 17 #303

Yep, all sorted, SIM in the post!

They guy did say the discount would end after 12 months though.

UKPokemonMaster

9 Jun 17 #304

I have an EE sim already, however this fails after I enter my credit card details :disappointed:

wotsits999

9 Jun 17 #305

Expired now

WestMidlands

9 Jun 17 #306

When do you give your mobile number to them for the EE PayG sim?

Gonna go pick one up from local garage

fi3nd

9 Jun 17 #307

Yes, the lady said she has setup the account, sim on the way.

sunnyhot

9 Jun 17 #308

Hi from EE,

You recently placed an order online however the number you have requested is already active on EE.

If you wish to upgrade please call our upgrades team on 150 otherwise if you wish to continue with a 2nd line please contact our Digital Sales Team on 0800 079 0531.

Our offices are open:
• 8am- 9pm Monday-Friday
• 8am-8pm Saturday and Sunday
Many Thanks

Pateo

9 Jun 17 #309

Hi. ive just got a poundland ee payg international sim, do you deffo reccomend i pop in my mobile and topup, register a account then phone ee to chase my £5 12month contract sim i ordered over nite, which ive had confirmation of order but nothing else as yet?

wilburscoville9191

9 Jun 17 #310

Ordered yesterday whilst deal was showing live on here. Order confirmation shortly after. No dispatch email today so phoned tonight. Lady said had not been activated/ processed but got her manager to approve. Remains at £5 after 12months. No payg sim required (ordered one just incase yesterday). Also can transfer three mob no. with pac code once sim arrives. Jobs a gud 'un. Cheers all

DAVE3652

9 Jun 17 #311

What time did you order Teqnophile?

Teqnophile

9 Jun 17 #312

I exceeded the 5 line limit.

also they want the payg sim card numbers that this contract will migrate onto, so if you call have the numbers to hand.

Ii need to get hold of 3 payg sims, any idea where i can get them quickly?

thank you

littel.helper

9 Jun 17 #313

''As a confirmation your online order has been cancelled. If you do want to reorder, please visit ee.co.uk. Thanks again Regards, The EE Team EE.co.uk''

morton1

9 Jun 17 #314

confirmed email from ee sim will be delivered 2nd class royal mail Happy Days

T007P

9 Jun 17 #315

When ordering did you put your original ee number (im assuming your with ee). Because if so, i put a different. Ber down apart from that i put all my details down online which ee already have for my current contract. Call the number 0800 079 0531 call and ask for James he will help you out (if he can).

smiller9690

9 Jun 17 #316

Mine was still pending from last night even though I got an order confirmation....I just rang them on 0800 079 0531 and they said they can't process it until I give them the PAYG number :disappointed:

atom

9 Jun 17 #317

@handywork
@johnnycbit
@willp789

Do you have confirmation in writing for the discount applying after 12 months?

paulandpam1

9 Jun 17 #318

Most probably the credit check has gone belly up and they need to confirm your details.

DAVE3652

9 Jun 17 #319

Tesco, pound shops

khabibtime

9 Jun 17 #320

That is not what I wanted to hear!

Geminian

9 Jun 17 #321

I know you're not having a go at me because I don't get the impression you are. I just replied to your comment and also, they have offered better deals than the ordered deals to me and my family in the past on the same low price plan before.

T007P

9 Jun 17 #322

But apart from that*

Pateo

9 Jun 17 #323

Ive also got an existing orange payg sim which my mum uses regularly, do u think i should use that to verify myself as existing ee customer or try my new unused poundland ee payg international sim?

atom

9 Jun 17 #324

Do you have after 12 months in writing?

Teqnophile

9 Jun 17 #325

i ordered 4 am, but I have 4 contracts with ee already. Dont think my credit check would fail.

paulandpam1

9 Jun 17 #326

Any supermarket and some garages they're about £1 if you need them today.

bodolf

9 Jun 17 #327

have an other sim contract with them , does it count as existing customer or do they want payg customer to move to contract ?

smiller9690

9 Jun 17 #328

Ordered at 20.14 last night with a 'successful' order confirmation, not heard anything else yet and had no missed calls

smiller9690

9 Jun 17 #330

They told me they have to move the number across, they can't just assign another number otherwise I can't get the deal

crazyp

9 Jun 17 #331

Early orders with only a confirmation: give them a call or wait it out?

DAVE3652

9 Jun 17 #332

does seem unlikely with you already having several contracts already.
Ring them, the suspense is killing us lol

littel.helper

9 Jun 17 #333

great deal if we get it. it is possible that its a glitch. may it meant to be £5 discount and final cost should have been £19.99. wait and see what happens.

Gaukirox

9 Jun 17 #334

Just keep updating us, but my order has been cancelled citing that I should have recieved a text directly to my number, and that's the number I would need to text back for activation. Hope to hear from those who will be successful... Good luck

WestMidlands

9 Jun 17 #335

What time did you order and which day and what time did you get the email?

bpcampbell

9 Jun 17 #336

I haven't heard anything since order summary last night @7pm

khabibtime

9 Jun 17 #337

How long should I wait for a dispatch email? I don't want to risk calling them as I'm not a PAYG customer.

gamer14

9 Jun 17 #338

I confirmed with ee regarding the discount if it would stay after 12 months and the lady said yes

thefinest1

9 Jun 17 #339

I typed in code, and its still showing up as £24.99 I haven't filled my details form yet, would it change to £5 if I fill in the form, or should it already display the discounted amount?

beljim7419

9 Jun 17 #340

*WARNING.

Just got off the Phone with EE and they say they have been dealing with this issue since 8AM. This offer is only for existing customers and was distribute to existing customers via an email which was uploaded online by someone. They are now having to deal with the issue as none existing customers are getting rejected.

As soon as I mentioned a code he knew it was the reduction to £5 within a second.lol

Raymannn

9 Jun 17 #341

Does anyone have the number that the text came from? Could be worth a try.

WestMidlands

9 Jun 17 #342

Thanks fella

T007P

9 Jun 17 #343

Ring 0800 079 0531 ask for James. As long as you managed to get an order confirmation number "starting with xkn OR a ee payg sim card with the ee system showing you got a text message, we are not processing any more orders as it closed last night"

I just called to ask if i could get afew more, via my original order etc and the answer was a resounding no!

atom

9 Jun 17 #344

Were currently seeing a very high number of calls :stuck_out_tongue:

willp789

9 Jun 17 #345

No I haven't had any confirmation in writing, maybe I'll send an e-mail tomorrow or phone up again.

sumpter

9 Jun 17 #346

I am an existing customer but having logged in it still asked for all my details as if I wasn't. Not sure how they would know other than manually checking my details but fingers crossed..

navisace1

9 Jun 17 #347

Buy a PAYG sim and use that number

Geminian

9 Jun 17 #348

I just got a call from EE and I was informed that even though my order went through the website and I received a email confirmation, the order actually didn't actually go through on their end and they have been having problems with lots of customers orders. The guy asked me to read the order to him and see if can do me a better deal. He needs to confirm it with his manager first and then he will give me a callback in half an hour to confirm etc.

Zontes

9 Jun 17 #349

Just got this email.
"Hi
Thanks for applying to join EE.
There is going to be a slight delay, as you have got an outstanding balance with EE. If you can call our Digital team and arrange a payment, we can then get started with your new account".

I have never had an account with them or any of their predecessors!!
Looks like another excuse to get out of the deal.

T007P

9 Jun 17 #350

If you a confirmation number starting eith xkn then call that number and you will be away in no time buddy!

T007P

9 Jun 17 #351

Go buy a £1 payg sim card top up for a £1 wait an hour and call that number if you want to guarantee it

atom

9 Jun 17 #352

I ordered just before 8am this morning, I had only a confirmation xkn number, no text on my ee payg number, nothing.
When I called them they said it hadn't gone through and processed it manually over the phone.
I would say call them.

DAVE3652

9 Jun 17 #353

U need to cut and paste the code, doesn't work if you type it

chaos86

9 Jun 17 #354

I was thinking the same thing. I'm waiting for a rejection email...

carlokoko

9 Jun 17 #355

hotukdeals.com/dea…e=9
Just had a EE on the phone this deal is to attract/trap new customers .there is a CATCH!!!

Just little reminder : this is THIRD party deal so watch out for hidden charges??

morton1

9 Jun 17 #356

ordered last night about 8.00 o'clock got email today at 1600 hrs

v5uly

9 Jun 17 #357

Guys GOOD NEWS spoke to EE they said they will honour all orders with £5 as it was der mistake and code should not have been posted online.

Said maximum of 2 sims per name & more contracts have to be referred or use a different name..hope this clears up everything

johnnycbit

9 Jun 17 #358

just ring the number i posted before the 0800 number
say you've heard about the £5 deal down from 24.99 and you wanted to see if you could get it as well, the person may ask you if you already have a ee number, just say you do but not had time to top it up. they will take all your card details over the phone and top it up and then make it a pay monthly sim after a credit check. quite simple.

let me know how you get on.

T007P

9 Jun 17 #359

I put in a talkmobile number lol. Thats only for text disptach details! Get an ee simcard top up a £1 (i didnt buty a payg). And call that number

DAVE3652

9 Jun 17 #360

Put the code in where is says 'do you have a voucher'

Raymannn

9 Jun 17 #361

Has anyone tried this? Apparantly offers are tied to the SIM number that we give, so they may see that the new SIM never had the offer in the first place and cancel the order?

Spacevsgravity

9 Jun 17 #362

I think it's £5 p/m. It better be!

killabyte

9 Jun 17 #363

Just spoken to someone and they said that they will sort mine out now. I did get an email about my credit check was decline but now that woman has said she will fix it and it's all done. Said I should receive it in the next few days around midweek next week. Let's see...

phil9

9 Jun 17 #364

Been waiting for 15 minutes for an answer, looks like everyone else is trying the same!!

T007P

9 Jun 17 #365

Until i didnt call them i didnt get a dispatch email

BignRed84

9 Jun 17 #366

Just phoned up on the number mentioned
No joy, despite having an xkn order number

To be fair the guy was sound and said I need a EE PAYG number to process order
As it was a specific promotion to get people to move over to pay monthly

I said I have an old EE payg number (somewhere) sure I have some EE sims

Anyway he said call back with the EE number and it will be fine

I mentioned I know other people who have had the deal etc but it made no difference

Ahh well

thefinest1

9 Jun 17 #367

code now working, you just have to keep trying

09:11 completed sign up

killabyte

9 Jun 17 #368

Just got an email;

Hi,

Thanks for applying to join EE.

We have performed a credit check and unfortunately we cannot continue with your order right now.

If you do not agree with this decision about your credit status you can write to us at:

Credit Referrals
EE
PO BOX 322
Ashford
TW15 9BA

Alternatively, you can get a copy of your credit file directly from Equifax, at myequifax.co.uk.

You can still pick up a great value pay as you go deal from EE. Visit this link shop.ee.co.uk to take a look at the fantastic range of devices and plans on offer.

Thanks

EE
ee.co.uk

Seems like they will use this as an excuse and not honour the deals... :disappointed:

Spacevsgravity

9 Jun 17 #369

Woah. Keep us in the loop

Teqnophile

9 Jun 17 #370

for anyone worried about their order, give them a call, they seem more likely to put the order through now than earlier today. Something has changed in ee.

T007P

9 Jun 17 #371

Ive even been sent an email from ee to say
"This is just a personal confirmation from myself that the discount will not expire on the 4GB sim only deal at £5 per month."

johnnycbit

9 Jun 17 #372

how many of hduk dealers are just reading the post and ringing the 0800 number?

atleast comment, for the sanity of other ppl trying to get the deal.

even if it is, yes i rang and got the deal just now at 7pm :grin:

T007P

9 Jun 17 #373

You need to call that number 0800 079 0531

Suprs27

9 Jun 17 #374

No cashback - checked both Quidco and TCB and there are terms about no cashback on vouchers that are not listed in Quidco/TCB. You probably won't get your cashback.

djnield

9 Jun 17 #375

Did you get the confirmation success email before this one?

BignRed84

9 Jun 17 #376

No offence to you

but how on earth can they offer a better deal
its either yes I will have it
or Thanks but no thanks
simple as

benjai

9 Jun 17 #377

Are the calls from them a proper number or No Caller ID? I've missed three calls from the latter already.

T007P

9 Jun 17 #378

Good luck mate. Mine took minutes...but im sure 15/30minutes for a successful cracking deal such as this with the possible added benefit of being "for life"...im sure it will be worth the wait!

T007P

9 Jun 17 #379

Couldnt agree more johnnycbit

DAVE3652

9 Jun 17 #380

Mine sorted, spoke to a lovely lady from Newcastle , two sims on way.. Didn't ask if it only lasts 12 months, I'm happy as is.. I'd have been more inclined to ask for her own phone number- she sounded soooo nice!

r4w80

9 Jun 17 #381

@Teqnophile: have you called them back to see what was that about? I'm have already a monthly plan with EE, wondering if I can get this plan too or less. Thanks!

dwaynepipe

9 Jun 17 #382

Don't get caught with your pants down peeps

cookiemonster83

9 Jun 17 #383

They just called me back and said I don't need to go and buy a PAYG SIM to migrate to now as they're honouring a lot of the orders. As such, they are just processing it and dispatching the SIM in the post to me today.

I suspect this is going to be one of those 'depends on who you get' scenarios as to your outcome. I must say though, based on today and an issue that arose last week when I took out my mobile wi-fi plan, their customer service is absolutely spot on. Last time I was with them, around the time of the T-Mobile/EE switch, it was atrocious foreign call centres but I'm massively impressed now.

EDIT: Also, there was absolutely no confirmation of this but she said she'd be very surprised if they take the discount off after 12 months as they don't usually do it. I'll keep my eye out in a year's time but will certainly keep this as a second line at this price!

bodolf

9 Jun 17 #384

if you don't have ee sim , whats the best number to call them ?

T007P

9 Jun 17 #385

Be sure to ask for an email confirmation as well specifically stating there is no end date to the loyalty discount and then they cant say anything once 12months are finished!

T007P

9 Jun 17 #386

Help out a fellow hukder

willp789

9 Jun 17 #387

I'm fairly certain that the discount expires after 1 year. I had a look in the My EE app and the 2x £10 loyalty discounts expire on 9th June 2018.

Spacevsgravity

9 Jun 17 #388

You then click on the plus and enter the code

killabyte

9 Jun 17 #389

Yes

chaos86

9 Jun 17 #390

Thanks for the update. Fingers crossed they'll post my sim soon.

fire_belly

9 Jun 17 #391

Is the code still working?

I ordered two sims last night and wanted another but can't get the code to work now... EE website says it's invalid

bpcampbell

9 Jun 17 #392

Ring 0800 079 0531 ask for James. As long as you managed to get an order confirmation number "starting with xkn OR a ee payg sim card with the ee system showing you got a text message, we are not processing any more orders as it closed last night". Ring up nice lady told me it has been send out in post, result.

atom

9 Jun 17 #393

is everyone asking for it indefinitely or just taking the 12 months on the 0800 number?
if so what is are your successes?

T007P

9 Jun 17 #394

If i didnt state it already....i got an email
This is confirmation that the discount will not expire on the 4GB sim only deal at £5 per month.
I guess it can be left as abit ambigious

EN1GMA

9 Jun 17 #395

JUST ORDERED. SUPERB DEAL

djnield

9 Jun 17 #396

Bit underhand then :disappointed:

Geminian

9 Jun 17 #397

Well if he couldn't offer me a better deal, he wouldn't of mentioned it.

johnnycbit

9 Jun 17 #398

Thanks OP.
********just rang to get the deal at 4.45pm today 9/6/17*********

Basically rang them and spoke to a lady and asked about the 24.99 deal for 5 pounds, whether I could still get it?
She asked if I had a number with them, i had a new sim which wasnt topped up or activated, she said no probs we could top it up and just transfer. Took the details, did a credit check and bham! am in...

top deal hope other people can get this too, just be polite and try a few times, i rang 3 times and got through to someone decent who knew what what going on and needed doing.

Ring 0800 079 0531

do let other people know if this works for you, I thought I missed the boat but im on and sailing...

fire_belly to johnnycbit

9 Jun 17 #177

Ya man is right. I rang up for a friend and they said my friend needs to ring up, but the deal is still on.

Try try this number 0800 956 6000 Option 2

johnnycbit

9 Jun 17 #399

Just to clarify those who are ringing and already on ee with an existing contract have been confirming that they can just call and ask for the deal and usually get a new sim no problems.

Also the person who set mine up said it was a permanent discount and would stay after 12 months.

‌ :smile:

rambobambo

9 Jun 17 #400

call the number got two lines one was brand new other was on payg bought from poundland

atom

9 Jun 17 #401

The reason I am asking around the thread is that you appear to be the only person that has had it in writing.

paulandpam1

9 Jun 17 #402

I signed up for this deal yesterday an hour after it was posted and immediately got an order confirmation, I have not had an email like yours 'yet' so I'm wondering if you have actually failed their credit check or have too many other sim only contracts with them.

BignRed84

9 Jun 17 #403

Just had a call
The guy waffled on about so many people have got this deal. Etc etc
Tried to query the credit check, which I passed

I mentioned I'm an existing EE PAYG customer (sort of)
Any I couldn't talk as I had a prior appointment
He said he would call back on Monday

Felt like he was talking [email protected] to get out of deal
Said he will sort it Monday for me, I'm quite happy with the deal as it is

T007P

9 Jun 17 #404

I rang that number and it says a recorded message to call another number and disconnects...help!

T007P

9 Jun 17 #405

This 0800 956 6000 option 2 number doesnt seem to work! I called and then more options were given after option 2...tried afew but to no avail!

happyshopper2

9 Jun 17 #406

Could anyone clarify that a PAYG SIM *isn't* necessary as long as you have the order confirmation number from your email? i.e. they'll just post you out a new SIM?

atom

9 Jun 17 #407

The reason I am asking around the thread is that you appear to be the only person that has had it in writing so far.

benjai

9 Jun 17 #408

Didn't get any confirmations yesterday but just got an email, "Confirmation: You order's on its way". Just waiting on the second sim now. Although it doesn't mention the discount anywhere? Did anyone get this same email yesterday or today?
---
Hello xx,
Thanks for choosing superfast 4GEE. Here is everything you need to know about your new plan. When your order arrives, activate your new SIM card by following the instructions in the SIM Pack provided.
Account number: xxxxxx

Contract length:\x0912m
Plan name:\x0912m SIM Max 4GB £24.99
Plan description:\x09You get our very best with your 4GEE Max SIM Plan: unlimited calls, text and 4GB of our fastest speed data to use in the UK, EU and ten other countries. You also get live sporting action on your phone with the BT Sport app.
Price plan cost (inc VAT):\x09£24.98
Additional items:\x09London Underground WiFi £0.00
£20 off your next phone £0.00
BT Sport free access £0.00

Total monthly cost (inc VAT):\x09£24.98

Deposit:\x09£0.00

Total cost paid today:\x09£0.00

Estimated EE bill date: 12/07/2017
Estimated EE payment date: 20/07/2017
Chosen payment method: Direct Debit
Your SIM card will be delivered by Royal Mail 2nd class post, usually within 3 working days.

benjai

9 Jun 17 #409

Got a call as well, it sounds like the same guy! All matey and everything. really annoying. Asked to put me on hold to call the credit check department but then came back saying they were busy and would call me back. Wtf?

T007P

9 Jun 17 #410

Congratulations to all the people getting the deal! Ps: if anybody can possible get a contact email or phone number for a person from ee willing to help and message me privately id much appreciate it. So i can finally ring then and get the deal sorted rather then wait about lol.....

T007P

9 Jun 17 #411

I just tried that and they said no! :disappointed:
Confused now...

T007P

9 Jun 17 #412

I would assume everyones asking

T007P

9 Jun 17 #413

If i didnt state it already....i got an email
This is confirmation that the discount will not expire on the 4GB sim only deal at £5 per month.
I guess it can be left as abit ambigious

nikki702

9 Jun 17 #414

I called the sales team and ordered mine. It didnt work for me online. I have an existing contract and told her I have seen the deal online, I wanted this for my daughter to use and she put it through.

T007P

9 Jun 17 #415

Possibly*

T007P

9 Jun 17 #416

Any luck?

T007P

9 Jun 17 #417

Hapshop2...i personally didnt need one to get mine processed although im a pay monthly customer (which was even part of the original deal). Alot of others have had ee agents asking for sim cards and numbers, afew have asked do you have one and then processed without any details. It sounds like hit miss or maybe. But if you got an email confirmation with xkn code then your on your way!

T007P

9 Jun 17 #418

I guess i got lucky ill have to check the app

benjai

9 Jun 17 #419

So just got an email saying they need to verify my card and address so they can charge £2 and then refund it, and that I had to call them to sort it out. The order number in the email subject was also slightly different, ie ending in 14 instead of 54, don't know if this was a typo? Also not sure why I'd have to call them when they already had all my details.

Called the number in the email and reasonably polite lady answers, takes my actual order number, has a look, then puts me on hold for a while. Comes back and says that the original card didn't work (I'm sure it works) and that the £2 is for a credit check. Give her another credit card which she enters. Shortly after she says that I failed the credit check and that I won't be able to apply for another 3 months. My other order will be cancelled.

That just doesn't add up. Got a £450k remortgage recently with no problems at all so surely there's no way I'd fail a credit check for a mobile phone sim card? If they don't want to honour the deal then surely they can just send out cancellations instead of faffing around and wasting people's time with multiple phone calls. Really annoyed.

T007P

9 Jun 17 #420

Them*

WestMidlands

9 Jun 17 #421

Just be patient, my local morrisons had only one EE sim left, i checked every single checkout and asked if they were hidden anywhere else in the store!

T007P

9 Jun 17 #422

To be safe get an ee payg sim card

T007P

9 Jun 17 #423

But as im already an ee customer i think ill wait for the sim to arrive and then take it from there but trust me nownive got it on email....i wont be giving this up without a fight :wink:

carlokoko

9 Jun 17 #424

Yeh Yeh sound fishy the whole thing! Keep an eye on your statements or just
cancel the given cards?

T007P

9 Jun 17 #425

It stopped working today morning around or after 9:30. Presumably once the team briefings and IT update ahd kicked in lol

T007P

9 Jun 17 #426

I personally managed to get the deal (no sim required). Was just curious for our fellow hukder and to see if he managed to get it whilst he was on hold to ee!

T007P

9 Jun 17 #427

Topped with one pound

T007P

9 Jun 17 #428

How did you manage to check? Have you already got the sim card? Im with ee and the new sim does not show on my ee (presumably as i dont know the mobile number, ive got confirmation of the dispatch etc)....

_zxra_

9 Jun 17 #429

My order was xkn, spoke to a sales advisor today and she said it's gone through but I still need to speak to EE customer service. I already have a pay as you go sims and numbers. I'll try again on the live chat

happyshopper2

9 Jun 17 #430

Thanks T007P. I'm not a pay monthly customer either though. But do have a family member that is one if that might help.

T007P

9 Jun 17 #431

General question for the hukd pro's

happyshopper2

9 Jun 17 #432

Yeah, might have to get a £1 SIM I guess.

T007P

9 Jun 17 #433

For the life of me i cant work out how to activate pm's i can send but cant receive

ventoo

9 Jun 17 #434

I just have a chat with a very polite lady on 0800 079 0531,gave my xkn number and asked to my order to be transferred to PAYG number I have. It turned out it's PAYG data sim I have, so she offered me new sim and number and it took just few minutes for everything to set up.The sim is coming next week :sunglasses: She also confirmed that the discount will apply after the initial 12 months.

T007P

9 Jun 17 #435

Ive sent way more then 10messages already. Do i need to send 10 messages in 10 different posts?

T007P

9 Jun 17 #436

Theres your answer mate....although i supect though they use the payment method and name of the said family member whereas payg sim £1 would be on your name

johnnycbit

9 Jun 17 #437

anyone know how to get the bt app login details once sim is up and running?

willp789

10 Jun 17 #438

Text SPORT to 150. All texts to 150 are free by the way.

willp789

10 Jun 17 #439

As I mentioned in a previous comment, I took a shortcut and got the contract transferred to an existing pay-as-you-go SIM. Remaining credit will be taken off future bills.

Pateo

10 Jun 17 #440

Do you or anyone else know if the poundland EE payg international sim I got yesterday after I already purchased the £5 12month contract Sim, will be accepted as existing EE payg customer if I top up then phone EE to give them payg number? BTW I've had my welcome confirmation email from ee 12 hour's ago, stating they will text me when dispatched!

willp789 to Pateo

10 Jun 17 #443

Maybe you should just call them and ask them what they need. They're humans just like you and me, I'm sure they'll want to help as best they can.

Pateo

10 Jun 17 #441

I don't get that"having to send out sim cards in the post instead" instead of what? It was my understanding that you pay for a Sim contract online and then EE post you a Sim card, what other way would anyone receive it?

djnield

10 Jun 17 #442

For those that haven't had the despatch email.... Are you waiting it out or going to call customer service?

benjai

10 Jun 17 #444

How did they get around your credit check falling through?

T007P

10 Jun 17 #445

What time yesterday if you dont mind me asking...because it stopped after around 9:30am!

johnnycbit

10 Jun 17 #446

thanks do you know how long we get access for, as on the package it doesn't state the length of time, but on the other packages it says 6 months

SaintofSouth

10 Jun 17 #447

Instead of moving you over to this deal with an existing ee contract. Reading this will save you having to read all the other comments leading up to this one X)

BignRed84

10 Jun 17 #448

Result
after receiving a call on Friday afternoon, and trying to call back late last night

I was told to call back this morning all be it with a EE PAYG number (I said I had one somewhere)
anyway just called spoke to a very helpful woman in Sunderland, all sorted

the only query this time was how much the order was for (£5) all processed
asked about how long discount lasts, she clearly said 12 months, then said just call back to see what deals are on etc

I was also one of the ones who got the previous never ending free (Tmobile/EE) sim offer thanks to the never ending code

just got the confirmation the order is on its way as i update this

Thanks OP/HUKD again

gamer14

10 Jun 17 #449

Doesn't show an expiry date on my discounts

djnield

10 Jun 17 #450

Because this deal was for upgraders (existing customers) there was never any intention for them to send a new sim, simply upgrade the one you already had with them ;-)

T007P

10 Jun 17 #451

On the ios app
In the bottom right hand corner is
Messages. Clicked on that, brought up, "0 new messages" and below shows 3 messages to people that i have sent but received no reply.
But after 0 new messages on the right hand side its got the screw/nut icon clicked on that which brings up the
3 options of receive from people admins and push notifications those are all "green" its the ios version of being ticked!
Went onto safari and ticked all options there as well but no luck that i can see. Confused or what...

jagga303

10 Jun 17 #452

Sorry mate, tried finding that deal on here, but can't find it.
It was the deal for Tmobile sim only 250 mins, 500 texts and 500mb data for £0.00 per month instead of £8 per month, it was a glitch which was honoured.
I think it was in November 2013.

gamer14

10 Jun 17 #453

Have you asked them, I asked twice and the lady said it will definitely stay on. on my discounts page it doesn't show any expiry date like yours aswell

willp789 to gamer14

10 Jun 17 #483

Did you check specifically in the app? I'm able to see the expiry in the app but not on the website.

I'll probably call again today to get some clarification. If they say it lasts beyond 12 months then I'll ask for an e-mail for proof.

Pateo

10 Jun 17 #454

X)

T007P

10 Jun 17 #455

Glad its sorted!

T007P

10 Jun 17 #456

Confirmation email came. As discussed yday Pateo, once after phoning and talking to ee (0800 079 0531) after that i got second third and fourth emails. Only called that one time to get it processed....tried one more time for afew more sims but no luck in that call!

T007P

10 Jun 17 #457

But call anyway? If they have confirmed to send it anyway.

jagga303

10 Jun 17 #458

Last time when EE's sim only glitch @ £0.00 per month happened, the discount continued past the 12 months. I got one at the time and discount still being applied nearly 2 years later.

T007P

10 Jun 17 #459

Damn these ee teams....i tried to get 2 more but they kept saying no.....

crazyp

10 Jun 17 #460

Just got my two sorted after a call. We had two orders both placed early (9pm thursday). One had been processed but no confirmation had been sent out, the other had not and she put it through. We weren't asked about existing lines (which meant we wasted £1.98 on sim cards, but I think we'll be ok....!)

T007P

10 Jun 17 #461

YOUR ORDER TOTAL
We’ll send you a text when your order is on it’s way.\x09 \x09Pay Today\x09Pay Monthly
Voucher code\x09l99-Y27R-KSSL-2RDD ${discountData.discountMessage}
\x09------\x09£19.99
Total\x09Including VAT
\x09£0.00\x09£5.00

rodulett

10 Jun 17 #462

Made two separate orders on Thursday.Today got two separate emails asking to ring up and complete the orders.Was told both times that the orders were already going through so no real need to ring up.
Wonder if they are nullifying any possible TCB/Quidco ?
First guy mentioned HUKD specifically so they are well aware whats going on and they seemed quite happy about it.

T007P

10 Jun 17 #463

It states on the original first email as bt sport app for 12months.

EN1GMA

10 Jun 17 #464

Spoken to someone this morning and it was easy as pie. I'm not even a payg customer so it's a new line.

By the way, do not mention names of salespeople of EE. ee know of this thread and people who are mentioned are getting told off by management

T007P

10 Jun 17 #465

The 12months yay or nay seems to be hit miss or maybe....we will all see! I suspect, as this is being put through manually, it must depend on what ee rep does and how they go about doing it on the system! My guess anyway!

T007P

10 Jun 17 #466

That would have been perfect for my mum loool. Oh well (4 years on lol)

T007P

10 Jun 17 #468

What deal? Just curious now

T007P

10 Jun 17 #469

Thank you enigma

T007P

10 Jun 17 #470

Finally....lol! Thought you would never get it sorted!

cvsm

10 Jun 17 #471

I only received the emails today, 10.47, 10:51. I have a contract EE sim already but wanted a Sim for my daughter. No I have not phoned EE.

Pateo

10 Jun 17 #472

thanks so much quacksta for sharing and many thanks to everyone else that encouraged and helped everyone else to benefit from this amazing deal!
I just spoke with a nice but nervous girl , she just apologized for the delay in my order, confirmed my details, then scoffed at the discounted price, she seemed shocked for a few seconds! Never asked for payg number!!! Said I will receive Sim by Wednesday! I asked if she could confirm contract length and if it would increase to higher price after 12 months, she said she could check with her supervisor but I said it didn't matter!! I thought I might of been pushing my luck!!! Then she said goodnight!!! I didn't know there was such a time difference in what sounded like a Newcastle accent!!
BTW does anyone know if you have to sign for Sim delivery from postie?
Had this email before I even finished EE call!

Welcome to EE.

Your orders winging its way to you right this minute so get ready to say hello to your new SIM card.

You will get free delivery as standard on all online orders which you will receive via Royal Mail and we will try our best to deliver within five working days providing your order is accepted before 21.00 hours.

When you buy one of our SIM cards online, we will give you fourteen working days to decide whether you;re satisfied. The clock starts the day after you receive your purchase.

We will refund what we owe you within 30 days of receiving your request and you will be charged for any usage.

Now get ready for superfast 4GEE.

Kind Regards,

EE

T007P

10 Jun 17 #473

Beware (lol)....LIVE CHAT are useless as i tried that avenue friday morning for a whole hour! They will tell you to call customer service. Easiest and best way, call that 0800 079 0531 number and they should get you up and running in no time

EN1GMA

10 Jun 17 #474

Lady confirmed to me the deal is only for 12 months and not beyond.

BignRed84

10 Jun 17 #475

Yeah agree with that, thats why I asked after reading comments on here
if it carries over absolutly superb, if not it was great for 12 months

DAVE3652

10 Jun 17 #476

Many thanks to Quacksta (op) for putting this great deal up.. I'm sure we all agree

fire_belly to DAVE3652

10 Jun 17 #467

Yeh thanks Quacksta - I owe you a drink! :thumbsup:

treadingit

10 Jun 17 #477

Ordered this early on Friday and got the order ref e-mail but nothing else. I've just rang up the 0800 0790531 and they told me the order was 'stuck' but had no problems getting it processed over the phone so I'd recommend calling them to get things moving

chaos86

10 Jun 17 #478

Gonna wait it out until Monday. If still no dispatch email I will give them a call.

T007P

10 Jun 17 #479

Im guilty of that... :disappointed:

rballantyne1303

10 Jun 17 #480

I had the page open from the morning so I got through the process even though i actually signed up late if that makes sense

T007P

10 Jun 17 #481

Depending on who you talk to for sure....sounds like you have got either a pc script reader or a foreign call centre!

treadingit

10 Jun 17 #482

They told me it would just be posted through the letterbox

EN1GMA

10 Jun 17 #484

I asked for another sim but got told no. Didn't quibble, happy to get one Tbh. They could have cancelled the whole thing but have decided to honour the orders.

rballantyne1303

10 Jun 17 #485

I'll try phone them up when I have the time

T007P

10 Jun 17 #486

Yes for sure! Thank you op& all!

khabibtime

10 Jun 17 #487

Thank you HUKD family :stuck_out_tongue:
I got the email to call them and they said my order was 'stuck' in the system. The guy I spoke to was excellent and dealt with everything very quickly.
EE is honoring the deal.

Otto.uk

10 Jun 17 #488

Good idea

T007P

10 Jun 17 #489

Ive got it in writing its 12 months and beyond alot of others have also mentioned it, thats what they have been told!
Ps: alot of people have been told 12months only as well though which is still weird, but ee on damage control it seems!

Otto.uk

10 Jun 17 #490

Summary of my experience ordering it:
- I ordered one Sim card Thursday late in the evening. Hotukdeals thread had already been expired but the voucher was accepted and my order was taken (order number received by email minutes later).
- Next day, I had two missed calls from EE which I decided to ignore because I knew it was to say there was an error and they'd have to cancel it.
- After reading some posts here from people saying it was only for EE customers, I decided to get a SimOnly pay as you go card from my local Tesco (paid £0.99). I registered it online but didn't top up or activated.
- I called the 0800 number this morning, explaining I'd like to transfer my new contract to the EE pay as you go I've got. I was told that there is a note on my order, my EE simcard was not activated and it need at least 3 months up running.
- Customer service was great. They asked for my order number, to confirm some details, my EE number, did a credit check and say they would send another simcard through the post. Confirmation received by email.
- I asked about the offer extending over the 12 months or if it would go up to £24.99. I was told the price will not change after 12 months apart from the increases in line with the inflation etc..

So far great service from EE.

cvsm

10 Jun 17 #491

I havent received that one ??
My first email is - and has the Orer details xknxxxxx

Hi

Welcome to EE.

Your orders winging its way to you right this minute so get ready to say hello to your new SIM card.

You will get free delivery as standard on all online orders which you will receive via Royal Mail and we will try our best to deliver within five working days providing your order is accepted before 21.00 hours.

When you buy one of our SIM cards online, we will give you fourteen working days to decide whether you're satisfied. The clock starts the day after you receive your purchase.

We will refund what we owe you within 30 days of receiving your request and you will be charged for any usage.

Now get ready for superfast 4GEE.

Kind Regards,

EE
ee.co.uk

The second email I received is
Hello Mark,
Thanks for choosing superfast 4GEE. Here is everything you need to know about your new plan. When your order arrives, activate your new SIM card by following the instructions in the SIM Pack provided.
Account number: XXXXXXXX

Contract length:\x0912m

Plan description:\x09You get our very best with your 4GEE Max SIM Plan: unlimited calls, text and 4GB of our fastest speed data to use in the UK, EU and ten other countries. You also get live sporting action on your phone with the BT Sport app.

\x09Your price plan cost and discount will be displayed on your first bill.

Additional items:\x09London Underground WiFi
£0.00
£20 off your next phone
£0.00
BT Sport free access
£0.00

Deposit:\x09£0.00

Total cost paid today:\x09£0.00

Estimated EE bill date: 17/07/2017
Estimated EE payment date: 25/07/2017
Chosen payment method: Direct Debit

Do you think I should phone them?
Thanks

© 2016 EE LIMITED

\x09
TandCs: Superfast 4GEE: Check your 4GEE coverage at ee.co.uk/cov…age. Speeds depend on location & number of users.

This email was sent to [email protected]

Registered Office: EE Limited, Trident Place, Mosquito Way, Hatfield, Hertfordshire AL10 9BW.

BT Group VAT number: 245 7193 48\x09

r33max

10 Jun 17 #492

Hey just phoned confirmed order is on the way,ee lady says after 12mnth goes up to £24.99..what about u guys?

king84

10 Jun 17 #493

I got this deal as soon as it was posted. I recieved the first email but nothing else and then rung the customer service number. She said she couldn't continue without my EE number. I told her it's in my spare phone at home and I don't know what it is and she processed the order for me. She said it's a good job I rang as all orders are being done manually for this offer. I straight away got a dispatch email through. you won't get this without ringing customer services folks.

EN1GMA

10 Jun 17 #494

I don't know who has so my post was just general.

crazyp

10 Jun 17 #495

Hey, what can I say I'm a lazy human being! :stuck_out_tongue: Thank you to all that have helped with this. Fantastic.

Rach75

10 Jun 17 #496

I've just had a call from EE to reference to the sim I ordered they said they wouldn't send it until I had a EE payg sim luckily I have so I got the sim at £5 a month for 12months great find OP

Pateo

10 Jun 17 #497

Did you manage to get another Sim, if yes did you call EE or go via deal link again?

ukwestspeed

10 Jun 17 #498

I got an email saying to call them as they wanted to process £2 onto my credit card (and refund it straight away) but then i got the dispatched email this morning - wait and see .... great deal if it works out

T007P

10 Jun 17 #499

Very true...i was of the same minded like thingking tbh but as somebody up top said, inconsistent ee teams but boy am i glad i got this sim! Although my current 40gb ee max plan is way more then enough

T007P

10 Jun 17 #500

As long as you got the xkn order number, although somebody up top mentioned how there order didnt go through the final stage (not sure exactly what stage) & they managed to get it still. Again seems to be the lick of the draw, who you get, how helpful etc etc etc....

T007P

10 Jun 17 #501

Glad you did! The op is a legend for sharing! And ofcourse ee for honouring it lol

5reds

10 Jun 17 #502

Will call them tonight regarding my order.

Is there anyone I should ask for? To get easy customer service. As I'm a new customer. Thanks

r33max to 5reds

10 Jun 17 #507

Just call n talk to who ever

kevjosant

10 Jun 17 #503

Anyone else recieve this ?

http://s621.photobucket.com/user/kevjosant/media/Screenshot_2017-06-10-09-10-28-1_zps5eoijxe1.png.html][IMG]http://i621.photobucket.com/albums/tt297/kevjosant/Screenshot_2017-06-10-09-10-28-1_zps5eoijxe1.png

[/URL][/img]

EN1GMA

10 Jun 17 #504

The in writing don't mean anything. I was told similar by virgin that a sim deal I had was for life on until I left.

They changed their mind.

tobtan

10 Jun 17 #505

Called 0800 079 0531
2 SIMS gone through - confirmed £20 discount - £5 per month for 12 months, thanks OP!!!

T007P

10 Jun 17 #506

Did you get an email after you originally ordered? With order number? Thats starts with xkn??? Thats the email that also contains afew brief olan details and the price details. Rest assured all is fine! You are getting the same deal. After i got the confirmation email (same as yours) i also queried the oh it says £20 off next device thats not the actual plan and £20 off first monthly only and the guy said no. So relax buddy your on the same £5 plan for 4gb data unlimited mins tx bt sport for 12months etc etc etc

Pateo

10 Jun 17 #508

Have you already give your existing EE payg number when making order or another network number? What date/time did you submit your order?

T007P

10 Jun 17 #509

No offence taken, just glad to be told tbh! My sales rep was a complete dude tbh!!!

kmorgan

10 Jun 17 #510

Conformational email received this morning of dispatch - happy times

djnield

10 Jun 17 #511

My confirmation email says roaming to EU and 5 other countries as opposed to 10 other countries like @cvsm?

Anon32

10 Jun 17 #512

Has this expired?

crazyp

10 Jun 17 #513

If I call them to process manually should i get an EE sim first? Does it matter that it will only have gone live today?

EN1GMA

10 Jun 17 #514

I've got a 30gb deal with 3 but can't say no to this deal. Will just be a spare phone.

rballantyne1303

10 Jun 17 #515

I've got an xkn number, I'll call up the 0800 and if that fails I'm in the city so I can go into an ee shop fingers crossed

cvsm

10 Jun 17 #516

Just phoned the 0800 number - extremely efficient. Very pleasant lady i spoke to said the discount was showing on my account. She said that they should only have gone to selected accounts, but EE were honouring the deal.

Many thanks Quacksta for posting

UKPokemonMaster

10 Jun 17 #517

Didn't go through on Friday. Then EE called this afternoon but still couldn't put it through as they said I need a pay as you go SIM from at least 6 months which has been topped up! (I already have a monthly EE sim)

However, then I tried the 0800 number - First the advisor said I need a reference code from the failed order.
However I asked if there is another way to check, and then she said she can try my address so we started with my postcode. And finally, order has gone through on £5 offer! Good result!

ukwestspeed

10 Jun 17 #518

Actually have never been asked for a number. I also had my first order which crashed out at payment and I thought had not been processed also confirmed, so 2 x SIMS on the way just having placed the order with no numbers provided. Both ordered thursday evening. Good luck to all.

T007P

10 Jun 17 #519

True, but the way I was thinking was, its just another piece of ammunition! 12months is fine by me and lets see what happens in month 13. If stays yay, if it dont, im sure our fellow hukd'ers will find another, never as good as this, contract!

jayjay266

10 Jun 17 #520

It was my fault. In my rush to get the deal done I put a digit in wrong!

Potato92

10 Jun 17 #521

Good news, lads and lasses. I have it in writing that it will be £5 a month even after the initial 12 months!

I already had a monthly EE plan which was out of contract and I hadn't yet canceled. I bought this at 2am and immediately got a confirmation email. Didn't receive a dispatch email. Just got a text saying I'm now on a 4GEE Max plan. Logged onto my EE account and sure enough, my plan has been updated to this.

Should be noted that it will state £24.99 on the MyEE page but in the add-ons will be '£20.00 Loyalty'. I spoke to one of reps in the online chat and they confirmed that it will indeed be £5 a month.

Here's some of the transcript confirming £5 after the 12 months:

Pateo

10 Jun 17 #522

The online code above in ops deal description has for me, as I tried it before and it says invalid! But that might be because I've used it already! Try it yourself! Otherwise you will have to phone EE and ask!

benjai

10 Jun 17 #523

Just tried again an no luck. Chap was super friendly but said he just started his shift and hand't heard of this deal. Put me on hold for quite a while and came back saying that it was invitation only and that you had to have the message. Might try again later once more people get this deal. Right pain in the back side.

T007P

10 Jun 17 #524

My brother just moved from 3. He was well frustrated with coverage!!! Just depends on what provider is good to wherever you live, work and socialise. Each to their own! Good luck to all lol

jayjay266

10 Jun 17 #525

Ah! Unlucky mate. He was very keen to offer them to me. It seemed too good to be true tbh.

rballantyne1303

10 Jun 17 #526

Thanks so much T007P you're a saviour

5reds

10 Jun 17 #527

I've done it but the advisor says offer is only 12 months. Mixed views. We shall see!

sadact06

10 Jun 17 #528

Just phoned EE as only received confirmation email when i applied. Lady said that order had stalled at confirmation stage and needed putting through manually. I told her i didn't have a current EE number and that i would be porting my number over from another network, no problem, just phone up with PAC code when i receive new sim and Bobs your uncle! Also stays at £5 after 12 months. Great customer service, got through after a few minutes waiting (0800 079 0531) unlike Plusnet who would have me on hold for 45 mins!
If your waiting to hear something, i would ring them. Not all at once!!

adambanana403

10 Jun 17 #529

Unfortunately missed out on getting it through the website. I just called now (0800 079 0531), and got put through immediately. The guy knew what I was talking about but he said that you have to have done it through the web, and as I hadn't it's not possible. Is it worth trying again?

jayjay266

10 Jun 17 #530

This is very true. If they want us off the plan they will just do it.

djnield

10 Jun 17 #531

You might want to remove your personal email address from one of your recent posts

darrab

10 Jun 17 #532

Amazing deal - thanks OP

carlokoko

10 Jun 17 #533

WHAT? It does smell super fishy BIG TIME

T007P

10 Jun 17 #534

Ps: anyone and everyone...faurly new to posting comments on hukd! Anybody know how to activate "receiving" private messages!!!
I can only find something (after some research) saying lost 10comments, which i done on this thread ages ago....confused why its not working unless there is another factor which i dont know about which i have to activate ir achieve before being able to?!? Any ideas anyone?

benjai

10 Jun 17 #535

That's what I did do but they said I couldn't retry for another 3 months because my credit check had failed! So you can still get them to retry?

T007P

10 Jun 17 #536

Did i manage to do that?

Pateo

10 Jun 17 #537

Did anyone manage to get a second Sim by phoning EE today at £5, if yes what was the gist of the conversation with EE sales?

exgrouponer

10 Jun 17 #538

I filled out the online form, was sent an email asking for more information the next day. I phoned 0800 956 6042 (as listed in the email) and spoke to the chap, who hadn't heard of this deal, but had no problem putting it through for me.
For some reason he said it was £4.99/month not £5/month, and received the "order on its way" email about 10 minutes later.

The extra info they needed was I was sending the sim to my work address, not my billing address, and they can only send new lines to the billing address. Seems like something the web form should enforce!

Anyway, thanks OP.

T007P

10 Jun 17 #539

Tbh you would be very lucky. I think one or 2 people managed yesterday....but yesterday was the first day! Now they caught on ie ee, theres probably some stricter guidelines in place. However, if you dont try you dont get is the way i see it. But yes, kept getting told yesterday (and read many posts), you either needed to have processed it online thursday and got a confirmation order eith xkn order number or the original promotional text! Good luck! Let us knownif you manage to get it.

jayjay266

10 Jun 17 #540

I don't think it matters if its late in the day as I got mine done this morning at 11am...And he wanted me to have three sims. So if you've had an online confirmation just keep trying until you can't be bothered anymore. I think I just got lucky with whoever it was I was talking to.

T007P

10 Jun 17 #541

Not an issue mate! What happened? Phoned through and the sorted it?

jayjay266

10 Jun 17 #542

The guy just offered me 2 more! I didn't even mention it.

redmouse2

10 Jun 17 #543

my bill just been generated total amount due £4.99 :smile:

adambanana403

10 Jun 17 #544

To enable private messages go into profile settings on the top right (your account icon) then tick enable in 'private messages'

T007P

10 Jun 17 #545

Tbh not sure anybody tried the going into store option, however calling that number is the sure fire thing! Im sure you can sort it via calling...

djnield

10 Jun 17 #546

Not you, it was Mark (cvsm) ;-)

bazza60

10 Jun 17 #547

This is what I had from EE today...."Unfortunately we have not been able to accept your order as your not yet eligible to upgrade to a lower sim only plan, this can be done in your last 45 days of your contract"
I have 3 months to go on my current £8.99 sim only...

Pateo

10 Jun 17 #548

So you haven't phoned EE! That's unusual as when I made order it asked for my mobile number so they can text once order has been dispatched! That was 01.00 Friday 9th June, still no more emails or texts so far!

T007P

10 Jun 17 #549

Its all ticked as active/working tbh or atleast meant to be. I updated the app yesterday as it wasnt working before ive got the latest ios app and its still not working!?! Unless you can only reply via safari in which it still does not work as ive got hukd up on safari and it still doesnt seem to work!

rballantyne1303

10 Jun 17 #550

Thanks bro, I'll let you know how it goes

_zxra_

10 Jun 17 #551

Rang that number and the lady was fab, she was like the order was stuck for some reason hence no dispatch email but the advisor put it through and they confirmed it all for £5 a month. Might get one for my mum

T007P

10 Jun 17 #552

Tbh....its a tried and tested method, who knows what will happen by Monday? Tbh no risk involved atm is the way i see plenty of people have got as long as you got the xkn order number plain sailong after that as far as i can tell (afew factors all of which can be sorted). Just before calling. Most scenarios have been discussed in this thread! Good luck!

T007P

10 Jun 17 #553

Ive been able to send pm's but just not "receiving" any

cvsm

10 Jun 17 #554

Hi
Received my email from EE confirming the order is on its way and whats included.
However there is no mention oft he monthly payment. It says "your price plan cost and discount will be displayed on your first bill"

Is there any way to check that the £20 discount per month will be applied. Do people suggest buying a pre pay EE sim first or just using the new sim when it arrives?
Thanks

Pateo

10 Jun 17 #555

I thought it had expired already?

T007P

10 Jun 17 #556

Tbh....its a tried and tested method, who knows what will happen by Monday? Tbh no risk involved atm is the way i see plenty of people have got as long as you got the xkn order number plain sailong after that as far as i can tell (afew factors all of which can be sorted). Just before calling. Most scenarios have been discussed in this thread! Good luck!

djnield

10 Jun 17 #557

Make sure in your profile setting page that "Receive pms from administrators only " is UNticked.

paulandpam1

10 Jun 17 #558

I ordered this sim offer a few hours after it was listed on here and have NOT called them up to find out what was happening.
At 11.30am today I got my confirmation email saying my new sim has now been posted (I am not a current payg customer) so this offer should go through for everyone who passes the credit check.
Hi

Welcome to EE.

Your orders winging its way to you right this minute so get ready to say hello to your new SIM card.

You will get free delivery as standard on all online orders which you will receive via Royal Mail and we will try our best to deliver within five working days providing your order is accepted before 21.00 hours.

When you buy one of our SIM cards online, we will give you fourteen working days to decide whether you're satisfied. The clock starts the day after you receive your purchase.

We will refund what we owe you within 30 days of receiving your request and you will be charged for any usage.

Now get ready for superfast 4GEE.

Kind Regards,

EE
ee.co.uk

T007P

10 Jun 17 #559

Thats if hey allow another sim. I tried afew times yday but they only gave me the one, ironically that one i got for...my mum lol! Let me know how you get along?

T007P

10 Jun 17 #560

Yes buddy, one of afew emails as soon as i called and they processed the order!

T007P

10 Jun 17 #561

Tbf i didnt have that ticked a lil while back (i dont think) its all ticked as veing able to receive. Can i trouble someone in asking them to send me a pm please?

littel.helper

10 Jun 17 #562

despite receiving cancellation email I just called and got the deal. she said in order to get deal you have to had ordered same deal with Xn.. number. thanks op for posting

T007P

10 Jun 17 #563

It has! It says it was "stuck"....all these order require a call to be placed Pateo. Have you called yet?

djnield

10 Jun 17 #564

Well I think I'm gonna call soon, heard nothing since the confirmation.

I just bought a 99p sim card just in case, but I'm usually terribly unlucky getting these deals that are given to so many others :disappointed:

T007P

10 Jun 17 #565

Thank you for replying!

tled

10 Jun 17 #566

Phoned and talked to a very friendly and helpful lady that completed my order and it is on the way now!
Thanks OP and everyone that suggested calling them :grin:

_zxra_

10 Jun 17 #567

I did it last night at 8pm

T007P

10 Jun 17 #568

Pateo, if you have not called already, what are you waiting for mate! Just call them, if they ask for your number, say you have not got it your on way to work spare phone ag home etc etc etc. If they still insist on the number top the sim and ask them to call you in afew hours

T007P

10 Jun 17 #569

Thank you for replying!

T007P

10 Jun 17 #570

Rest assured all is well! I queried it also. Your original email with the xkn order number has it on there! Its all above board rest assured :smile:

_zxra_

10 Jun 17 #571

The EE advisor was like I've had loads of calls asking to confirm whether it's £5 a month. I was going to say it's because of Hotukdeals

T007P

10 Jun 17 #572

Call them anyway....and if they ask for one again say its at home in spare phone etc etc etc and call you later then go and get the sim lol i dont think it matters one bit people did the same thing yesterday

T007P

10 Jun 17 #573

Thank you for replying

khabibtime

10 Jun 17 #574

Hi xxxx,
Welcome to EE! Thanks for your order - we're working through it now. We do need to speak to you to complete it though. Can you please give us a call (free) on 0800 9566042 as soon as you can.

Should I call them?

_zxra_

10 Jun 17 #575

It'll be good for my dad because we've got an EE signal box so if I can my mum on it too, full signal for all of us

T007P

10 Jun 17 #576

That is super unclucky tbh. As he was not on shift yeaterday, he didnt know how muchnof a wildfire this is and was yesterday. The girl at the call centre one of 3 i spoke to (in a call centre of 200, one dude told me), i said to her good luck and said i will need it its been going on all day!!! She sounded well exhausted!!! Keep trying....trust me you will get there! Think of it this way, an hour tops spent trying for something which has the potential to save yourself a tonne of £££££££

T007P

10 Jun 17 #577

Thank you

djnield

10 Jun 17 #578

Someone else said delivering the SIM to an alternative address can trigger that request.

T007P

10 Jun 17 #579

Looool. Tbh they know of hukd....somebody in the morning said not to mention any advisors names here as they are getting told off...i named my dude yesterday :disappointed:

T007P

10 Jun 17 #580

Interesting!!! Afew (maybe one) person mentioned he had 2x £10 loyalty discount added which makes it £4.99 as the actual price as its a £24.99 contract which im sure you well aware, & as you said he didnt seem to be aware so you actually got very lucky! 0800 079 0531....is the number alot of us rang and got it done straight away without any frustration some people seem to be experiencing!

T007P

10 Jun 17 #581

Thank you for replying!

khabibtime

10 Jun 17 #582

That's weird, I definitely put my home address(for them to post it there)

T007P

10 Jun 17 #583

Dont the signal boxes slow wifi down...ALOT!?!

T007P

10 Jun 17 #584

Online? Or the app? Im assuming you transferred over an existing line?

djnield

10 Jun 17 #585

According to the system you DON'T have private messaging enabled ;-)

cvsm

10 Jun 17 #586

Thanks TOO7P,
I have received two emails "Wellcome" which had the xkn order number and "Heres everything you need to know" but neither mention the cost. Did you receive a third email or do your emails say something different?

Thanks

19DembaBa19

10 Jun 17 #587

I got the same email it doesn't mention £5.00 a month or any discount I'm in the same boat as you what shall I do my sim has been dispatched

T007P

10 Jun 17 #588

Pateo, somebody up top said, this offer they are processing manually so until you dont phone up, the order wont be processed further! Somebory up top just wrote that! call them mate you tortured yourself long enough waiting!
"dont delay, call today" lol

T007P

10 Jun 17 #589

That is sooo weird!!! Its all been ticked....

T007P

10 Jun 17 #590

The original email with the xkn order number it states it on there £5 monthly. Rest assured all is fine...ive done above and beyond research looool!

_zxra_

10 Jun 17 #591

They use like 30 MB a day probably. My Wifis always been fast

T007P

10 Jun 17 #592

Well let me put it this way....you wont be (as long as you got the xkn order number or the original text message)

T007P

10 Jun 17 #593

Thank you for trying (im assuming you tried to send a pm).

paulandpam1

10 Jun 17 #594

If you don't call them they will definitely NOT process your order because there must be a security or credit issue.

_zxra_

10 Jun 17 #595

£20 off next phone is the same for me but I got it confirmed by the advisor that it'll be £5 a month, £20 off next phone probably means £20 off every month

T007P

10 Jun 17 #596

Did you manage to order it then? Cant remember if you did or not lol.

qwerdle

10 Jun 17 #597

Hmm.. My contract with EE has finished so I rang to cancel on Thursday. The best they could come up with was £10/month for 4gb data, unlimited minutes and texts. So I went ahead and cancelled. I wonder why they couldn't have offered this and kept me as a customer?

djnield

10 Jun 17 #598

I would call in that case. Perhaps don't mention you're replying to an email but just checking the status of an order.
Maybe even call the sales number instead if you're worried about them turning you down. The sales team sound like they're helpful guys.

T007P

10 Jun 17 #599

Demba Ba dont worry mate! Rest assured your getting the very deal we are. I asked the same question as it was not clear but your first order confirmation email has it on there! The welcome email is a lil ambigiuus

T007P

10 Jun 17 #600

Not order, did you manage to get it processed then?*

EastLondon

10 Jun 17 #601

just rung and got through to an extremely lovely lady who finalized it no problems asked as long as i had the xkn number.

cvsm

10 Jun 17 #602

Okay - but my emails don't mention the cost.

rballantyne1303

10 Jun 17 #603

Yeh I just asked about the progress and she said it would be 5 days, and told me all the details about the contract

jayjay266

10 Jun 17 #604

So many inconsistencies from the ee team it seems.

I got an email saying credit check didn't go through so I called them and the guy said £5/month for 12 months AND beyond for as long as I want it. I forgot to put the Apple Music on but he said just text music to 150 to get that added. He also offered me two more sims on the same deal but had no use for them.

Seemed to be no other charges so an amazing deal! Just hope we don't get stung a few months from now but I don't see how it could unless I'm mistaken?

T007P

10 Jun 17 #605

On the ios app
In the bottom right hand corner is
Messages. Clicked on that, brought up, "0 new messages" and below shows 3 messages to people that i have sent but received no reply.
But after 0 new messages on the right hand side its got the screw/nut icon clicked on that which brings up the
3 options of receive from people admins and push notifications those are all "green" it ios version of being ticked!

T007P

10 Jun 17 #606

The first ever "original" email that shows your confirmation email. It mentions £24.99 and abit further down it says £5.00 monthly

T007P

10 Jun 17 #607

Not that bad then then tbh! I always keep getting told it slows your home internet down so ive never bothered with them

djnield

10 Jun 17 #608

So...very quick to answer and pleasant rep, confimed my sim was already on it's way! Just haven't had the email to say so.

Also reiterated there was a system error, that a transfer from payg to monthly is meant to happen, but they're having to send out sim cards in the post instead. I should call them once it arrives to transfer my number :smile:

rballantyne1303

10 Jun 17 #609

OP I signed up for the ee sim yesterday and I just got a call asking for your number, tried to pm you but I haven't made enough posts to be allowed pms yet whatdo

djnield

10 Jun 17 #610

That's strange!

Do they even confirm the name of the plan you bought along with what plan limits you're getting?

T007P

10 Jun 17 #611

Glad i could help although the credit goes to someone else (cant remember which hukd'er) who put up the number but after he did wow took alot of effort to keep on top of it lol! All worth it and relative in the end i suppose

SaintofSouth

10 Jun 17 #612

Exactly the same here just called and told the same. It is on its way but had no email. I am not an existing ee customer neither payg or contract was not even asked and I was honest about currently being with Three. Said it will take one working take to transfer my number with PAC code. Sorted

T007P

10 Jun 17 #613

Invite only promotional scheme which well everybody manage to order...via other means! But yes as silly as that sounds! It was a promo to get people off payg onto pay monthly!

Pateo

10 Jun 17 #614

How long after confirmation email did you receive second email and have you already got an existing EE Sim, also have you phoned EE? Thanks

cvsm

10 Jun 17 #615

I have phoned EE and was told the discount is showing on the account. So just waiting for the Sim to arrive now.

T007P

10 Jun 17 #616

YOUR ORDER TOTAL
We’ll send you a text when your order is on it’s way.\x09 \x09Pay Today\x09Pay Monthly
Voucher code\x09l99-Y27R-KSSL-2RDD ${discountData.discountMessage}
\x09------\x09£19.99
Total\x09Including VAT
\x09£0.00\x09£5.00

rballantyne1303

10 Jun 17 #617

A fiver for that contract is hard to beat

teerex

10 Jun 17 #618

Got an email this morning to call customer services. I didn't and some hours later I got 2 emails confirming that the sim had been sent. Don't know whether to still call?

T007P

10 Jun 17 #619

No need i would assume

19DembaBa19

11 Jun 17 #620

I have the £8.99 sim signed up last year which expires in October but my price has gone up to £9.53 due to RPI did anyone else's price go up

mccloskeydanny

11 Jun 17 #621

just ordered via link on here, have all conformation emails now, sorted

seaniboy

11 Jun 17 #622

This is the price plan from 2015 but updated recently, as dated at the bottom :smile:‌ ee.co.uk/con…pdf

tapash

11 Jun 17 #623

Ordered Friday morning, was just lucky to be one of the few last ones. Gave a call this morning and my order was completed over the phone. :wink:
Guy told me around 4000 people managed to get this deal. Good luck to those who've managed to get it.

seaniboy

11 Jun 17 #624

Received confirmation but no dispatch email yet

jac9815

11 Jun 17 #625

Just phoned the 0800 number ordered on Friday, guy said he is surprised they are honouring the deal. order completed over the phone . So yes, best to phone.

smiller9690

11 Jun 17 #626

I called them again this evening and "apparently" it declined even though I got an order confirmation email and had no calls/emails after this! I've got no issues whatsoever on all 3 credit files. As per usual they were like there's no reason showing on here as to why it was declined but I was told I can appeal it at [email protected]\x0d\x0a\x0d\x0aI bet they're just saying that as they don't want to honour it

BignRed84

11 Jun 17 #627

Can anyone confirm if this EE simply offer includes tethering

Thanks

r32

11 Jun 17 #628

Got an SMS to call EE with the order number. Two contracts sorted with no issues. They did not seem to mind whether or not I was a EE PAYG customer or I transfer using a PAC code.

Thanks OP

Allwar

11 Jun 17 #629

Just called EE to complete my order and guy offered me second SIM for the same price! Ameowzing deal! :relaxed:

scigulinsky

11 Jun 17 #630

same with me. email received today

fabsaver

11 Jun 17 #631

No need to phone. I ordered Friday morning and have just received dispatch emails without contacting them.

tobtan

11 Jun 17 #632

Forgot to add Apple music, can I add it when I receive the SIM?

Andi.Keane

11 Jun 17 #633

Just called , spoke to a very nice chap and it's on its way

gamer14

11 Jun 17 #634

Yep, on my app it has no expiry dates

Sdolwane2000

11 Jun 17 #635

Hi Donkey
Welcome to EE. Thanks for your order.
To complete it, please call us free on 0800 9566042.
Your order number is xkn*********.
Thanks
EE

Teqnophile

11 Jun 17 #636

If you have an order number but do now want to complete, it can be transferred to someone else who wants it. Depending on their credit check.

frozenuniverse

11 Jun 17 #637

So did anyone who did not call up have delivery confirmed..? I ordered about 8:30 on the morning the pulled the deal, and got a successful order email with xkn number along with the "We are processing your order and will let you know when your items will be dispatched." message.

Haven't heard anything since... Don't fancy calling them up if possible as I don't have a current EE sim card! (I know I can try getting a PAYG SIM and calling them, but I was hopeful it would still be processed...)

Pateo to frozenuniverse

11 Jun 17 #640

I dont have a registered existing ee sim payg and when i phoned yesterday they didnt ask for my payg sim number just apoligised for the delay and said i will get my new sim on wednesday!

Allwar to Pateo

11 Jun 17 #641

As I mentioned earlier, the same thing happened to me. Do not be afraid to call.

djnield

11 Jun 17 #638

Yes!
I ordered 2 when the deal went live. Heard nothing after confirmation emails so called up about one yesterday and told order was already processed and posted. Still no despatch email for this one.

Didn't call about the second one but got two despatch emails for that one early hours today.

milkman

11 Jun 17 #639

WOw, thanks to Op, Quacksta......

Posted on friday, had my two orders cancelled, just phoned lovely guy up in Wales, ordered two no problems,
asked about price going up nad was told, it will only go up by RPI in March, still same price after 12 months,
So, if you been refused give them a ring now.....

gta15

11 Jun 17 #642

Didn't call, ordered Friday morning, I'm not a payg customer nor do I have a ee contract and I've just received the dispatch email! Yeah! Thanks OP!

bodolf

11 Jun 17 #643

took same deal last year, notice of the ee app that have 2 loyalty discount of 1 and & 5 pounds and both of then have no date after ends on !!

19DembaBa19

11 Jun 17 #644

I got my contract last October it will expire this October 2017 and I payed £8.99 until May and price has gone up to £9.53. In October if I don't renew the contract then price will go back to £23.99 I spoke to EE customer service they said everyone has been affected due to RPI how much do you pay monthly and what discounts are you talking about

spockie

11 Jun 17 #645

I ordered one and have an order number with xkn. Haven't phone them and just received email that the sim has been dispatched.

Happy days.

aleem

11 Jun 17 #646

Ordered on Friday and received the order confirmation email straight away.

I didn't hassle them like most others posting here :wink: and got my despatch email today, without me having to lift a finger.

Localmilkman

12 Jun 17 #647

Yes. You should be able to still add Apple Music. Once you receive your SIM call EE.

morton1

12 Jun 17 #648

yes text MUSIC to

text MUSIC to 150

onwe48c7tyg

12 Jun 17 #649

I rang them up and quoted my order number after they told me that my credit check failed. Obviously (to me) it didn't fail as I've just taken out a mortgage! The chap said they are honouring all order placed, so give them a call...My sim will arrive in a couple of days.

seinman

12 Jun 17 #650

Just got called back from 01462 439891. Offered me as many SIMs as I want.

paulandpam1

12 Jun 17 #651

Have you looked on who-called.co.uk/Num…891 that number seems a bit dubious.

seinman

12 Jun 17 #652

Yea, they are an official EE partner. ee.co.uk/hel…ers

lingshum

12 Jun 17 #653

I just received my EE sim and got my first bill said I owe £24.98 wtf. Upon checking the loyalty discount in the add on section . There is no discount at all . Everyone please check their account just in case scammed by EE

paulandpam1

12 Jun 17 #654

But are they actually authorised to give this offer to customers? some of the comments say they applied payable addons without permission and the customer had to ring ee to get it sorted.

seinman to paulandpam1

12 Jun 17 #657

I'll ask them when they call me back.

paulandpam1

12 Jun 17 #655

Did you click through the 'get deal' link or go straight to the page and manually apply the discount code?
If you did you would have got a confirmation email that included the discount offer was applied.
Plus you seem to have received your sim very quickly if it was for this offer because apparently they are sending them out 2nd class.

lingshum

12 Jun 17 #656

Yep the email said £5 on dispatch email and EE sales team confirmed as well over the phone when called up to complete the sale.

benjai

12 Jun 17 #658

I just had a mortgage to and somehow failed their credit check! How did they get around it?

paulandpam1

12 Jun 17 #659

Have you checked your account page on the My EE website it will show you all the discounts applied to the contract, if it's not showing up get on the phone to them with your xkn????????? confirmation reference number.

seaniboy

12 Jun 17 #660

I called and the order was on hold as a security measure as a old customer account showing having left last year, they honoured it and offered 2 sims! which I gladly accepted :smile: won't need to chase up the other separate order now :grin:

MoneySaver2017

12 Jun 17 #661

I just spoke to them via online chat as have the same issue. Looks like the discount wasn't applied but now it has and the payment should be £5... have this confirmed via text from them but I guess we will see what actually happens.

seaniboy

12 Jun 17 #662

Apparently it is 10 non EU countries roaming not 5, lovely lass told me & confirmed in email 12m
Plan description:\x09
You get our very best with your 4GEE Max SIM Plan: unlimited calls, text and 4GB of our fastest speed data to use in the UK, EU and ten other countries. You also get live sporting action on your phone with the BT Sport app.
Your price plan cost and discount will be displayed on your first bill.
Additional items:\x09
London Underground WiFi
£0.00
£20 off your next phone
£0.00
BT Sport free access
£0.00
Deposit:\x09£0.00
Total cost paid today:\x09£0.00

chaos86

12 Jun 17 #663

Update - Was fed up of waiting and still no dispatch email so decided to call EE on 0800 079 0531 as others suggested. Was immediately put through to a polite woman who asked for my order number. Once details were up she said that the order was partially completed and would be happy to sort it out. She mentioned that the sim cannot be delivered to my work address and that credit check was fine. After a couple of minutes she said it was all done and that it should be with me in 3-5 days. She never once asked if I was an existing customer. Still no dispatch email though. Fingers crossed it arrives soon. Cheers OP :smile:

MRR_ltd

12 Jun 17 #664

Can I use a T-mobile pay as you go sim to get this offer? It's technically EE.

MRR_ltd

12 Jun 17 #665

What do you say when ringing up to get this offer? thanks

navisace1

12 Jun 17 #666

you can still get this offer if you get through to a operator who is willing to help
you just have to ask? sometimes you get lucky (_;)

MRR_ltd

12 Jun 17 #667

What do you say to get the offer?

qwerty93

12 Jun 17 #668

I just got a called by one of EE smaller companies and said they realised I had a chat with them online other day and asked if I got what I wanted sorted??

was like eh??

i told them how I wanted an extra sim contract (this £5 one) but I'm already on contract with EE. they go that's fine, we can add another contract for you! they told me to go and buy an EE SIM and top up £5 (they need a pound credit minimum to activate my sim). They promised to credit my £5 back too!!

this happened today!!

they even asked how many contract I want for the £5 deal!

navisace1

12 Jun 17 #669

Call the 0800 number you find in the chat and just say you tried to get the online deal and kept getting an error so you called and got a email saying get in touch and if it's possible can you have the deal if you get a Cardiff operator you have a really high chance

Good luck

teerex

12 Jun 17 #670

I called EE to see if I could get another sim but they said the offer was over.

19DembaBa19

12 Jun 17 #671

I haven't received my sim yet it's been 4 days ordered on Thursday 8th June when the deal was posted I haven't received no emails and no calls from EE also I didn't call them should I be worried or shall I call them

BignRed84

12 Jun 17 #672

Despite me being sorted after calling customer services
I got my call back today (from Friday afternoon) despite being in Majorca on holiday

I was asked if I wanted any more, or do any friends want it (bit difficult when I'm in Majorca)

brooklynsindahouse

12 Jun 17 #673

Ordered sim early Thursday when the deal was first posted. Received today and after creating account with EE and logging in , it was showing 12 month sim @24.99
..
So i called 150 and spoke to someone, they asked if i had the original email confirming the price etc . I forwarded them the email while still on the phone with them .. She then went away to speak to a manager , came back and said it has been adjusted and i will only be charged the £5 per month..
Not sure though, because it's still showing at 24.99

Cheap007

13 Jun 17 #674

Do you know how to cancel Apple Music once six months are up? Or can you cancel in advance so once six months are over the service is stopped and you are not charged? :smile:

chaos86

13 Jun 17 #675

Just call them mate. I held off until yesterday afternoon. Apparently it was partially processed and it took the lady on the phone a few minutes to complete my order. Not once did she ask if I was an existing customer.

Andi.Keane

13 Jun 17 #676

Should be fine ,I sorted this for the mother in law who had a orange pay as you go sim

Give them a call

Good luck

sadact06

13 Jun 17 #677

Yes, call them!

MRR_ltd

13 Jun 17 #678

Thanks for sharing bud. Will do.

rudey

13 Jun 17 #679

got a call from EE last night and they switched my sons payg sim over to the £5 deal :smile:
hopefully she will phone back today so i can get them to do the other today :smile:

chaos86

13 Jun 17 #680

0800 079 0531

charliebrown

13 Jun 17 #681

Here is the instruction from ee
You can cancel Apple Music on EE in two ways:

by texting STOP MUSIC to 150
by calling Customer Services on 150.
If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately. If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month. You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.

19DembaBa19

13 Jun 17 #682

I called 150 from my existing EE contract is that going to be a problem

djnield

13 Jun 17 #683

I believe you can cancel by text message....but not in advance so need to do it towards the end of the free period.

chaos86

13 Jun 17 #684

No idea I'm afraid. I'm not an existing EE customer so I had no choice but to dial the 0800 number.

19DembaBa19

13 Jun 17 #685

What is the number to call them on

lurch

13 Jun 17 #686

is there any way to still get this offer?

khabibtime

13 Jun 17 #687

I don't think so

paulandpam1

13 Jun 17 #688

If you don't fancy buying one of these first you could always try phoning them.

https://media.giphy.com/media/xsF1FSDbjguis/giphy.gif

BignRed84

13 Jun 17 #689

How do I find out my new EE phone number ?

I ordered EE PAYG sums before getting the deal
Also I'm currently in Majorca and the EE pay monthly sim is for my daughter
Who also goes abroad next week

I have my account number but nothing else

wasimshahzad59

13 Jun 17 #690

i called on 0800 number and lady said my order wasn't possessed due to hi number of orders she confirmed my details and she said my sim will arrive in 3to5 day's. i asked her if i can get more sims on same price she said it won't be possible.
people who are waiting for dispatch email i suggest call ee to start your order
i am not an existing customer :sunglasses:

ziggy317

13 Jun 17 #691

Yes Yu can I had a tmobile sim it worked for me cancel your account port your number over to the new sim

slaha11

13 Jun 17 #692

how long does it take for the SIM to arrive? ordered thursday, received confirmation email, despatch email, but nothing after 3 working days.

19DembaBa19

13 Jun 17 #693

I'm in the same boat as you I spoke to them today did you get email on Saturday like me if so then they dispatched on that day and it takes 3-5 working days so it could be tomorrow or Thursday if you don't get it by then call them ok thanks

Jaybeam

13 Jun 17 #694

All I can say is best of luck with this deal! We were on Orange and were going for the plusnet deal on here a month ago but EE retention sold us to stay with them. All I can say is they are completely useless. My wife has repeatedly phoned them as they keep charging the wrong price - got to phone them again tomorrow. They seem to put you on a tariff and the bill changes every month. Again best of luck!

jayjay266

13 Jun 17 #695

Sounds like Vodafone.

19DembaBa19

14 Jun 17 #696

That's what I love about EE because I call them everyday anyway so if there is a charge I'll have something to talk about. First thing I do is wake up call EE on 150 I have been calling them for the last two years I wouldn't know what to do without them I can't live without EE love them so much best customer service out there

Teqnophile

14 Jun 17 #697

anyone got their sims yet?

brooklynsindahouse

14 Jun 17 #698

Yeah

Yeah got mine Monday..
Pricing was messed up .. Was being charged £24.99
Had to call them to have it corrected .

BignRed84

14 Jun 17 #699

I have an EE account but don't know the number
It's not helped by the fact I'm in Majorca on holiday
And the sim is for my daughter Who goes on holiday at the weekend

Teqnophile

14 Jun 17 #700

As soon as the new sims come I will be cancelling my existing EE contract.

Can I port my existing EE number to my new sim?

rishvk

14 Jun 17 #701

Anyone who received their first bill but not the sim?

phil9

14 Jun 17 #702

I have confirmation on live chat that the discount is open ended, however the new line has finally appeared on my EE app and the discount ends June 2018. I have the emailed transcript confirming that the discount does not expire. Ill leave it a few weeks for the heat to die down before I call them again.
To be honest if it was only for 12 months its a bargain anyway, I fully expected EE to just cancel these orders.
I now have 5 lines with them, 3 with 20GB data and 2 with 4GB all MAX with roaming etc included, they cost a total of £50 per month, I cant complain!

bodolf

14 Jun 17 #703

How do you check your new sim account if you haven't received sim as yet?

Jaybeam

14 Jun 17 #704

Like I said best of Luck! Be prepared to phone them each month to correct the price.

rishvk

14 Jun 17 #705

I got the first bill and it got the account number and the new mobile number etc

phil9

14 Jun 17 #706

Pricing looks OK on my account, £24.99 with £20 loyalty discount. Suppose it depends on who set it up initially.

fireball

14 Jun 17 #707

Yeah. on the packet there is a sticker with barcode, sim phone number etc... Also says EE PAYM 4G MULTI SIM

Jaybeam

14 Jun 17 #708

Wait till next month before putting the flags out lol!

rishvk

14 Jun 17 #709

did you get your first bill too? can you confirm your first dd amount on the bill please?
you can see in your MY EE account too..

phil9

14 Jun 17 #710

Billing due on June 20th, we shall see!

fireball

14 Jun 17 #711

How do I get my log in details for BT sports

Jaybeam

14 Jun 17 #712

Do I detect a bit of cynicism there :wink:

r33max

14 Jun 17 #713

Recieved sim today,registeted online and notice bill £24.98 was on the phone almost an hour to sort this offer to £5, EE staff had no clue about this offer, she gave me £5 off and said its £19.99, i was like naaaa na na.finaly sorted.she says offer only lasts for 12mnth and the other says for life??

Pateo

14 Jun 17 #714

How come you are so confident, do you have insider knowledge?

smelladeal

14 Jun 17 #715

I received my sim today, logged in and registered online with a new account (never been an EE customer before), and I`ve just twigged that there`s TWO separate £10 LOYALTY DISCOUNT add-ons in the Plan & Add On section of "My EE" column. These add-ons CAN`T be removed, like, say, the free 6 month Apple Music or London Underground Wifi free add-ons, which CAN BE deleted, thus omitted.

benjai

14 Jun 17 #716

So I applied for 2 cards last thursday, called them on friday and failed the credit check which they said the couldn't do anything about it. Sent their credit team a stern email yesterday, lo and behold I get a reply back today saying they've overturned the decision.

Quick call back and 2 cards sorted and on their way. He did say that the discount vouchers didn't have an expiry date on them so fingers crossed.

I did try a couple of days ago to order some new ones outright but they insisted that you have to have an original order and xkn number.

frozenuniverse

14 Jun 17 #717

So I set it up, and surprise surprise, no mention of the discount on the billing page. Contacted them via chat, and was told they would apply the £19.98 discount and got a text confirming the same, but still hasn't been updated online... Guess I'll have to try calling tomorrow.

_zxra_

14 Jun 17 #718

The sales team rang me, said I can't have another deal because I haven't got the text

r33max

14 Jun 17 #719

My addon has £5.00 loyalty and another £20.00 loyalty which cnt be removed,does that mean my mothly fee is NIL?

paulandpam1

14 Jun 17 #720

My sim arrived today and upon installing the app and registering on their website the discount was not showing.
I called them free on 150 and they confirmed no discount was showing on my account but after giving them my xkn reference number both the apps and webpage shows four £5 addons (£20) that says next to them 'can not be removed'
So for anyone receiving their new sim I would definitely check on your account.
I also gave them my '3' pak code and my numbers porting over tomorrow.

shuwaz

14 Jun 17 #721

Charging me £24.99, said the confirmation email backs the price up.
Tried reasoning with the guy but didn't get anywhere.

Think he knew i was right but not much elseI could do.

brooklynsindahouse

14 Jun 17 #722

Comment

same here . I had to call also..
But mine says £20 loyalty discount

benjai

14 Jun 17 #723

So I'm confused now. Ordered 2 on thursday, failed credit check and both didn't go through despite numerous calls. Called them today after they overturned it and said all ok, sending both today. Come back home at night and one had already arrived! Do I just wait until the other 2 arrive and cancel one of them? These guys are useless!

19DembaBa19

14 Jun 17 #724

I recieved the sim today as well, what shall I do first install app and register or call EE

paulandpam1

14 Jun 17 #725

The pay monthly SIM arrives in a plain white envelope without any EE markings on it.
Also the SIM inside has PAYM (pay monthly) clearly labelled, if you have also ordered pay as you go Sims they arrive in an EE branded envelope covered in their logos.

paulandpam1

14 Jun 17 #726

Register and also install the app to actually confirm if they have applied the discount or not.

5reds

14 Jun 17 #727

Hi,

How do I check if I've been charged. But it wants me to put input a ee mobile number. Before I can visit a page thanks.

paulandpam1

14 Jun 17 #728

They must be adding it on with different ways, when you click on your add-ons on the app mine has the expiry date left blank on all four of the £5 discounts so it looks like it's indefinite is yours the same on your single £20 discount add-on? on the app

r33max

14 Jun 17 #729

Dont think everyone is getting this offer,only the lucky 1s

phil9

14 Jun 17 #730

If you look on the web myEE then the expiry isnt shown, you need to use the app. (In my case the iOS app).

I have lines with expiring discount, and one without.

19DembaBa19

14 Jun 17 #731

I opened my sim registered online, opened a new account with EE checked my addons and there is 1 £10.00 loyalty and 2 £5.00 loyalty discounts added in my account but there is a bill as well £19.98 to pay on 21st June what should I do please help someone

phil9

14 Jun 17 #732

Just checked the app again and the expiry dates have disappeared on this new line.

Time will tell!

scigulinsky

14 Jun 17 #733

just registered mine and no loyalty discount despite email confirming 19.99 off. what's your recommendation I do?

BignRed84

14 Jun 17 #734

Can anyone who has received their EE sim confirm with
How they are packaged
I order EE PAYG sums as well before my order was confirmed

To make matters worse I'm in Majorca and the sim is for my daughter

r33max

14 Jun 17 #735

You need to spk to an ee agent to sort this discount out,

fireball

14 Jun 17 #736

Delivered in an envelope. The package inside that contains the sim, booklet etc... is the size of a credit card.

rishvk

14 Jun 17 #737

I still didn't receive my sim yet. However, I received my first bill for 24.98 today with no discount applied and 1st direct debit for 24.98 on the19th June that's in 5 days time. Grrrrr!!!
Just called them and after a lot of confusion and finally giving my XKN reference number a single £20 loyalty discount is added and shows up on my add ons now.
I was told the direct debit would be for 4.99 from next month.
Since my 1st bill is already produced and dd in 5 days time, I wonder what are they gonna to take from my account? 24.98 or 4.98???
Just checked and the bill online still didn't get updated though 20 loyalty discount shows on my addons

BignRed84

14 Jun 17 #738

Thanks are they marked as pay monthly though

I ordered PAYG ee sums at the same time
The plan is for my daughter to use the sim abroad, I don't want her to take the wrong sim

phil9

14 Jun 17 #739

Normally in an envelope, if you already had a EE account you should be able to see the number on there, it will be printed on the SIM they send.

charliebrown

15 Jun 17 #740

I would be grateful that you passed their credit check and that a company like ee think you are good enough a risk to receive one of their SIMS - pay up the full amount and be eternally grateful for their generosity in having you as a customer.:D

Or you could do the obvious and ring them and get them to correct the bill.

Ka11ran

15 Jun 17 #741

I've got 6 EE contract lines in the house, for all the family members, paid from my account. I took my chances with this, added to my account and it does show the £20 loyalty discount. However, they've sent me a dead inactiv sim. Got it resolved at the end. Happy days. Thanks OP. Pay around EE £180 a month and now this £5

r33max

15 Jun 17 #742

Can anyone confirm this loyalty discount is for life? Or has expiry date?

tled to r33max

15 Jun 17 #744

I've got a £20 discount that has no expiry date

r33max to tled

15 Jun 17 #748

When i login On the ee web page it shows no expiry date but on the ee app when u click addon it has expiry date

india

15 Jun 17 #743

I got a call from EE today confirming the payg number I wanted to transfer to this deal they did it and confirmed the price at £5

Localmilkman

15 Jun 17 #745

The original price plan is shown (£24.99), but the £20 loyalty will be deducted leaving the monthly bill to then be £4.99. This is what EE have said via online chat.

Apple Music is free for 6 months, which can be removed. However the BT sport can't be removed, which is the same for the £20 loyalty. Is this the same for everyone else??

Great deal for those who have been lucky to get a hold of it. Hopefully it won't go horribly wrong! X)

gta15

15 Jun 17 #746

Hi I'm just off the chat as I didn't have the discount applied, they said they have applied it and I should only pay £5 this month. My EE hasn't updated yet....

MockYourDeal

15 Jun 17 #747

I still haven't received the SIM yet. Received the dispatch email on Friday last week. Is anyone else waiting for the SIM to arrive?

Pateo

15 Jun 17 #750

Who said "should only pay £5" EE or yourself? It all sounds very uncertain!

shuwaz

15 Jun 17 #751

I simply rang up and said my monthly discount voucher hadn't applied. The lady I spoke to this asked me to forward the email confirmation, spoke to her manager and added the monthly discount. I also gave her the voucher code that I had used (before she spoke to her manager).

She further added that it would not show up until my second bill (July). I explained that I was concerned about the discount not applying in July and me then being stuck in a contract. So she sent me a text to confirm.

The previous two men I spoke to asked for the email, spoke to their managers and then said there was no issue and recommend I cancel the contract.

After reading through this thread I realised my approach was wrong. Better off telling them the discount voucher hasn't applied rather than saying the monthly amount isn't correct.

gta15

15 Jun 17 #752

From the chat transcript

EE:We have received the email, there seems to be some technical glitch, which is why the discount didn't get applied.
ME: OK
EE:We're applying the discount for you now, this will be effective from the next bill onwards.
EE:Also the extra £19.99 you've been charged this month will also be reduced on the current bill.
ME: OK, will I get charged £25 this month then? and get a refund of £20?
ME: ah ok
ME: you'#ve answered my question!
EE:Hence, only £5.00 will be taken out from your bank account.

bodolf

15 Jun 17 #753

I do have £20 loyalty discount on the ADD ON TAB
but the PLAN SUMMARY TAB at the bottom have monthly cost £20.82
is it normal or do I need to contact them?

shuwaz

15 Jun 17 #754

Not having it, showed them my confirmation email (see here https://ibb.co/eQOvtQ ) but they're saying it's a £5 monthly discount not a £19.99 discount.

Sadly I started a number port yesterday so I'll have to wait for that to complete today then get the cancellation started... Followed by a complaint!

Localmilkman

15 Jun 17 #755

This is what I have too. EE have said that so long as the discount is shown, the monthly payment will be £4.99.
On your add-ons tab, is your loyalty showing? Also next to BT Sport, what does it say?

king84

15 Jun 17 #756

I recieved my SIM yesterday but on my EE app it showed 2 sims. I only ordered 1. One was showing the £20 loyalty discount and one was not. I went on live chat and he stopped the one I didn't receive and added my discount. bill is still showing £24.98 tho even tho he said it will be £5. We will see when it updates I guess.

killabyte

15 Jun 17 #757

i'm also waiting... was told Wednesday/Thursday

will wait until tomorrow evening before i call them

frozenuniverse

15 Jun 17 #758

Same boat as many of you guys. Contacted them via chat and had a '£20 loyalty' item added to my add ons section. Bill still showing £24.98 however... Guess I'll have to contact them again and see

sadact06

15 Jun 17 #759

Sim arrived yesterday. Number ported over from Plusnet this morning. Strange thing is Plusnet use EE's mobile network, signal where i work was poor, today with EE it was excellent? Top service from EE customer services.

paulandpam1

15 Jun 17 #760

You just need to call again and speak to another person who actually knows what they're doing give them your email confirmation number and tell them it should be a £20 discount.
Everybody's getting it sorted quite easily including myself so it appears you were unlucky and got through to a Muppet who doesn't know what they're doing.

slaha11

15 Jun 17 #761

same here. bill received, no sim.

djnield

15 Jun 17 #762

Ordered 2 sims, first one I chased up on Friday and told it was already processed (but had no dispatch email to this date.)

Didn't chase the second one and got dispatch email on Sunday. Both sims arrived Wednesday.

Second sim that didn't require any customer service interaction has correct price (£4.98 actually!) but first one shows full price £24.98

Spoke to a lovely lass in Gateshead this morning who sorted the discount error. Cancelled the first direct debit, as it was due next week, and took £4.99 payment by card from me today.

Online account now shows £20 discount as an addon (though first bill still shows £24.98 and already paid) so hopefully done and dusted now. The phone rep sounded a tad jealous as she was speaking about the HUKD promo!

chaos86

15 Jun 17 #763

Mine looks exactly the same. Gonna give them a call after dinner to give them my PAC number. Amazing deal!

wetpanda

15 Jun 17 #764

My sim arrived yesterday, no discount applied. Did the online chat this morning, had to forward the EE mail showing the discount to her, but after checking she confirmed the discount is applied, though I still have a bill scheduled for next week for £25 and no addon.
I'll leave it until tomorrow to give the systems time to catch up and if no joy will give them a call.

slaha11

15 Jun 17 #765

well, quick update:
had two issues: no SIM card, bill received which says £24.99.

talked to 08000790531 who suggested to go to a EE store to get a duplicate SIM.
he also applied the £20 loyalty, which apparently will end in a year. :disappointed:

but EE is great in customer service, and they win my vote!

shuwaz

15 Jun 17 #766

I spoke to someone yesterday and someone else today but they're saying the same thing.

Problem is the person I spoke to today just read yesterday's notes and took the same line.

What should I say when I phone up, my loyalty discount code isn't being applied?

chaos86

15 Jun 17 #767

Just gave the 150 a call to give my PAC number. Because it's past 6 she said my number will be ported over on Monday. I also asked her to confirm how much my monthly bill is. At first she thought her system was playing up as it was showing £4.99 but I said that was correct. This is probably the best HUKD deal I've stumbled across! Thanks very much OP :smile:

Pateo

15 Jun 17 #768

I've just registered new EE account and this is what it shows, does that £20 loyalty mean I have been given the discount?
BTW I've not put Sim in mobile yet just in case I have to cancel contract!

Localmilkman

15 Jun 17 #769

Agreed! This is the best HUKD I have across :smile:

EE have been quite efficient thus far. I called just before 6 - lady said they may be able to port the number before the weekend! The online feature is helpful too as your able to amend direct debits, view your usage etc.

djnield

15 Jun 17 #770

This is pants - they can't charge you more than something you signed up for and had confirmed.
Sounds like you're unlucky :disappointed:

Keep at them until you do get a rep to fix it. Call/chat multiple times if needed be. Keep repeating that you're being overcharged on your contract price. I'm sure someone will put it right for you.

Maybe post on the EE forum if you still hit a brick wall.

paulea25

15 Jun 17 #771

Ordered Thursday night with confirmation email straight away. I rang on Friday night to see if the order had gone through (which it had). Sim arrived yesterday but the discount hadn't been applied. I also had my first bill of £25 due to come out next week.

Rang this morning using the sim (150) and the very nice lady applied the discount after a couple of minutes of hold. She also added a credit for next weeks bill. It actually says on the app that the bill has been "paid". The £20 loyalty discount appeared on my EE within minutes. I ported the number on the phone with her from virgin which should go through tomorrow.

A couple of quick calls and no real hassle considering the deal I have got. Thanks to the original poster, a cracking deal.

shuwaz

15 Jun 17 #772

Got there in the end, thanks to [email protected]

Pateo

15 Jun 17 #773

What was the gist of your conversation to get it corrected?

Localmilkman

15 Jun 17 #774

I have just contacted EE via chat.

The price of the plan (originally £24.99) will always remain, however the monthly price will be £4.99 provided you have the loyalty added on (if you go to your 'add ons' tab you should see the £20 loyalty). Furthermore, your monthly bill generated will show £4.99.

Also, they confirmed after 12 months the price plan (£4.99) will continue until otherwise informed.

softpurple

15 Jun 17 #775

Received sim yesterday began nuber port and noticed I couldn't see the discount. Called today and asked the CS to ocnfirm my monthly price, said I couldnt see the discounts etc then gave her my order number and she called the department that deals with online orders then came back and said a loyalty discount had been applied and then applied a £20 credit to my account to cover this months bill that had already been generated.

Pateo

16 Jun 17 #776

My account has now updated and shows the correct amount of £4.98 monthly payment!
BTW i didn't contact EE, its just been corrected within 12 hours of setting up new account!

http://i777.photobucket.com/albums/yy60/adeo_2010/Screenshot_20170616-014201_zpseyd3ktre.png

http://i777.photobucket.com/albums/yy60/adeo_2010/Screenshot_20170616-014307_zpsspztkjmb.png

Localmilkman

16 Jun 17 #777

I can confirm the same. My online monthly payment now shows £4.98, not £4.99 as initially informed by EE. :grin:

T007P

16 Jun 17 #778

I thought i was waiting, lol, just got the sim earlier on today!

19DembaBa19

16 Jun 17 #779

The guy I spoke to added the loyalty discount on for me then I said why did they mess about with me he added another £2.50 discount on top as a compensation and added £30.00 credit on my account

Pateo

16 Jun 17 #780

\x09
Hi.
Regarding the free 6 month Apple music, I followed the text link from ee to verify and setup this but I was redirected to play store to install Apple music app, BTW this for Android! once installed app was showing my options to sign up to 3 months free Apple music! Didn't show anything regarding 6 month free music! Have you had same do you know how to get the 6 months Apple music? Also it was asking for payment card details, do need to give that information?

benjai

16 Jun 17 #781

So you're paying £2.50 x 12 - £30 = £0 for the year?!

seaniboy

16 Jun 17 #782

Arrived :smile:

bigpappa69

16 Jun 17 #783

I also cheekily used the code although I was not an ee customer, received an email confirmation of the £19.99 discount, and then the sim. When I received the paper bill, no discount showed. Called ee up, person who answered spoke to sales, and then confirmed that the discount would be applied, so final cost would be £5. Very pleased, excellent post, thanks

Teqnophile

16 Jun 17 #784

Whats the cheapest way to port a number away from EE to a temporary sim and then back to EE preferebly without topping up the temporary sim.

danjo23

16 Jun 17 #785

I was one of the very few who didn't call in to confirm my order as I wasn't really fussed if they honoured it or not. I ordered last Friday morning, received dispatch email on Wednesday and received my SIM today. I've just registered to see if I had the same issue as others with the discount not being applied. The discount has been applied, however the plan is completely different. I've got 25GB of 4G data, however it's only double speed instead of triple and I don't have the extra 5 roaming countries. First bill is also showing at £5.60

I'm not sure if this deal is actually better or worse. Limited roaming is a minor annoyance, however 25GB is ridiculously good value at £5.60. Either way, I have 14 days decided whether not I want to keep it or not.

EE12m loy extra SIM

"On this EE 12 Month SIM only plan you get double speed 4GEE, 25GB of data, unlimited minutes and texts in the UK and Europe"

Smiddy1488

16 Jun 17 #786

Checked my ee online they were trying to charge me £25 after the discount code. Called them up and they cancelled the contract. I asked why the discount didn't work, after a load of messing about they said "Oh it was meant to be £5 a month no idea why that didn't work we'll restore it if you want."

Looks like they're trying to lure people in, I bet if I didn't check before the 14 day cooling off period they'd have kept me in a £25 a month 12 month contract.

djnield

16 Jun 17 #787

Let's trade ;-)

shuwaz

16 Jun 17 #788

Can't be done.... I just got a free sim from Three, topped up with a fiver and requested a PAC from them.

Only used about half of the credit because I forgot that number porting is a lot quicker these days.

shuwaz

16 Jun 17 #789

Mine still says £25 a month in the EE app, but in the add-on tab I've got 2x £10 loyalty discounts (so £5 a month).

Pateo

16 Jun 17 #790

Yeah. My app showing the same discount as my online account! So far so good!

paulandpam1

16 Jun 17 #791

You DO NOT need to top up.
I got a free sim from 3s website and upon receiving it I just used the 3 app to port my existing number from another provider over to it, it was completed the next day on the very same day I called them and asked for my PAC code and when they asked why I told them I could not get a signal in my workplace yesterday I ported my number to EE everything was done within 4 working days.

Teqnophile to paulandpam1

16 Jun 17 #799

Thank you, will give it a go.

Pateo

16 Jun 17 #792

Regarding the free 6 month Apple music, I followed the text link from ee to verify and setup this but I was redirected to play store to install Apple music app, BTW this for Android! once installed app was showing my options to sign up to 3 months free Apple music! Didn't show anything regarding 6 month free music! Anyone had same and know how to get the 6 months Apple music? Also it was asking for payment card details, do you have to give that information?

spiraller

16 Jun 17 #793

Our bill arrived today - £24.98

Rang them up.

They refused to honour the deal despite us already owning an EE plan for several years. And upgrading our EE payg which is what this deal was.

We were told that unless we could prove we took the contract with the deal applied we couldn't have it.

We couldn't prove it because the confirmation email made no reference to the price.

So it's cancelled and the payg number we'd transferred across is now reverted to payg.

To say I'm gutted is an understatement when I read how they have honoured other people's deal.

Smiddy148

16 Jun 17 #794

My email said 24.99 had "voucher code" but shown no discount. When I called them and said if it's 24.99 with discount I want to cancel they cancelled right away.

Then I said can you tell me why the discount didn't apply? They said call accounts and billing I did so and they first tried to say the deal was £24.99 a month and asked how much the email said. I said 24.99 but it says "voucher code" and shows no applied discount despite it being £5 a month on the site after applied.

They put me on hold for about 15 mins and then came back and said you're right it should have been £5 and they've added the discount

spiraller

16 Jun 17 #795

I have to say a big thank you to you - OH just did what you did after reading your post and after a lot of being on hold whilst the CS rep talked to managers he eventually came back and confirmed the deal was genuine and that we'd had the deal, reinstating it.

littel.helper

16 Jun 17 #796

Lebara with free £1 credit already loaded. transfer number online via live chat.
I know they not the best when it comes to CS but for this purpose it's okay.
free delivery too.

Pateo

16 Jun 17 #797

ANYONE HELP PLEASE!!!!
Regarding the free 6 month Apple music, I followed the text link from ee to verify and setup this but I was redirected to play store to install Apple music app, BTW this for Android! once installed app was showing my options to sign up to 3 months free Apple music! Didn't show anything regarding 6 month free music! Anyone had same and know how to get the 6 months Apple music? Also it was asking for payment card details, do you have to give that information?

crazyp

16 Jun 17 #798

Had to call regarding one of two lines where the discount hadn't applied. It was sorted out promptly but I was offered a further line with the same deal which I took for a family member!

wasimshahzad59

16 Jun 17 #800

how do I use bt sports

shuwaz

16 Jun 17 #801

Guys if you call up, make sure you have your confirmation email ready and the voucher code.

When you call up follow my steps mentioned previously.

you need to tell them your monthly discount voucher hasn't applied one the My EE app.

shuwaz

16 Jun 17 #802

download the app and register.

i had full instructions via an EE text.

T007P

16 Jun 17 #803

The original email with the xkn code has the price plan details on there. Call 0800 079 0531 and they will sort you our right as rain!!!!

rambobambo

17 Jun 17 #804

tgis I dont know as well

Teqnophile

17 Jun 17 #805

W should all paypal gift the original post something as a thankyou

redmouse2 to Teqnophile

17 Jun 17 #809

real kudos goes to THX1138
the original poster in post 10 at hotukdeals.com/dea…036

jayjay266

17 Jun 17 #806

I wouldn't mind if it's not against the rules! :smile:

OP's a star. Thanks.

jayjay266

17 Jun 17 #807

Mine too. :grin: Luckily enough discount's in places so nothing to do. Just hope they don't decide to "adjust" without our knowledge.

chaos86

17 Jun 17 #808

The OP has not been active or seen since they posted the deal a week ago (profile). I reckon EE have something to do with this... :stuck_out_tongue:

Pateo

17 Jun 17 #810

HAS ANYONE HAD THIS PROBLEM?
Regarding the free 6 month Apple music, I followed the text link from ee to verify and setup this but I was redirected to play store to install Apple music app, BTW this for Android! once installed app was showing my options to sign up to 3 months free Apple music! Didn't show anything regarding 6 month free music! Have you had same do you know how to get the 6 months Apple music? Also it was asking for payment card details, do need to give that information?

GodVilla

17 Jun 17 #811

I received my first bill yesterday, and it states full price of £24.98 with no mention of the discount?

chaos86

17 Jun 17 #812

Give them a call and have your order number ready along with the voucher code in case they ask for it. Customer service is first class!

GodVilla to chaos86

19 Jun 17 #834

Contacted CS who asked me to forward the confirmation email I received. They promptly called back to say that the email doesn't show a discount (which it clearly does) but a breakdown of the total cost of £24.98. They even said they had the same happen last week, which was also refused. I was starting to get angry, as I know this has been honoured for others. I said I would get back in touch once I had more evidence, but I'm struggling to think what else I could provide to back this up.

tled

17 Jun 17 #813

Click that link again, and Android will ask you to open it with Apple Music app, choose that and you get to the special page. Also I would suggest doing this over EE data (no wifi), that is what I did. After the registration you can turn wifi back on.

Pateo

17 Jun 17 #814

Cheers for the tip! But did you have to give payment details, it's asking for debit card information?

slaha11

17 Jun 17 #815

this is to ensure you pay up after the free period is over (and hoping you forget to cancel).

slaha11

17 Jun 17 #816

yes he is the real hero, got it because of him @THX1138.

Teqnophile

17 Jun 17 #817

Can an admin tell us how we can show our gratitude to THX1138

Maybe HUKD CAN GIVE THX1138 A £100 amazon voucher.

tled

17 Jun 17 #818

I logged in with my apple account where it probably has a payment method already in? As someone else said, I guess it is for after the 6 months.

carlokoko

17 Jun 17 #819

YEP Credit or Deb card necessary for the after 6months trial SO dont forget to CANCEL or CONTINUE when you done!

dgm

18 Jun 17 #820

Dangebre

dgm

18 Jun 17 #821

Dangebre

19DembaBa19

18 Jun 17 #822

Prove it

danjo23 to 19DembaBa19

19 Jun 17 #830

Uploading Images on the Android app is much more difficult than it should be!

angerudd

18 Jun 17 #823

Mine hasn't corrected itself yet, set up the account on Friday. Is it worth calling or shall I wait? And will I get charged for what I've already used?

Pateo

18 Jun 17 #824

My corrected loyalty discount didn't show on my new account until approximately 12 hour's after account setup, corrected discount was applied on app and account overnight, it probably updates after midnight! I didn't phone EE but if I were you I would phone EE, important don't forget to give them you're order code starting "xn" actually I did phone EE other day to give PAC code first thing I was asked "how did you find out about this offer" I just said on EE website, EE guy said that's fine!

angerudd

18 Jun 17 #825

Thanks Pateo, I'll give them a call :smile:

MRR_ltd

18 Jun 17 #826

You think I'll still have a chance getting this? I didn't mange to get around to it the other day

T007P

18 Jun 17 #827

Call them. 0800 079 0531 they will sort it all out

T007P

18 Jun 17 #828

No idea but if anybody does manage to get it please let us all know please! I want 2 more....

Pateo

18 Jun 17 #829

That didn't work!!!

Pateo

19 Jun 17 #831

I take it you did get unlimited text and calls?

benjai

19 Jun 17 #832

3 cards arrived even though I only ordered 2. 2 of them showing up in my account at £4.98 each with a £20 discount each.

danjo23

19 Jun 17 #833

yes, unlimited minutes and texts are also included. Although I don't really need it as I plan on sticking the SIM in a mifi device

Johnny_5

19 Jun 17 #835

Worked for me - I had EE sim somewhere in the past which I had lost, bit of a pain moving numbers about and then paying the bill and setting up a direct debit but their customer service (phone and online) were very good. Three couldn't believe the deal when I asked for my PAC code. Thanks OP!

spiraller

19 Jun 17 #836

godvilla call them again. As I posted, we got nowhere the first time we called and ended up being put through to cancellations who only wanted to cancel, not sort out the mess. Nobody knew what we were talking about and the guy in CS thought we were lying or mistaken to have this contract for a measly £5.
We were told by another kind hearted poster to call CS and ask why the code didn't apply to the order, which we did... some hanging around on hold later whilst the CS guy went and spoke to his manager and our code was reinstated and the discount applied, contract uncancelled and an apology. For some reason CS aren't always clued up and I think several call centres, or under sets of different managers, so keep trying until you find someone who knows what this deal is about.

Pateo

19 Jun 17 #837

Anyone recieved thier first paper bill as I have today seems to all in order! Showing 12 month Sim but doesn't show anything about what happens at end of 12 months!
Anyway so far so good, no complaints here! Thanks so much to op for sharing and everyone that gave help and advice etc! Just need to remember to cancel Apple music before it goes past 6 months!!!
Does anyone know if the BT sports that I can stream on my mobile can be mirrored via Amazon fire stick to watch on TV?

frg2014

19 Jun 17 #838

I tried to do that via Chromecast but it's not possible. Get an error message from the app that its not possible for EE customers.

Pateo

19 Jun 17 #839

Doh!!! I will have to try my mhl adapter, hopefully that will work!

chaos86

20 Jun 17 #840

Received my paper bill the other day. Nothing about what happens after 12 months, but it did read a monthly bill of only £4.81.

Pateo

20 Jun 17 #841

Lucky you :wink:

gta15

20 Jun 17 #842

cool, let us know how you get on, i was going to buy one so if yours works I'll definetly get one!

_zxra_

20 Jun 17 #843

Got a letter with £4.98 on it too

Pondlife

20 Jun 17 #844

The payment after the six months will be by carrier billing so it's important to cancel it in time.

angerudd

20 Jun 17 #845

Rang up yesterday and said I'd set up the sim and it was supposed to be £5 but showing £24.98, They asked for my name and address, 4 mins on hold and it was sorted. £20 loyalty now showing in add ons and this months bill showing as paid.

king84

21 Jun 17 #846

although my paper bill and online bill show £24.98 my first payment direct debit was £4.98 and my number has transferred over from three too. Great deal! 50mbps speeds too.

paulandpam1

21 Jun 17 #847

Same here with my paper bill, mine came out the bank today but it was for £4.99 so your a penny better off than me :stuck_out_tongue:

king84

21 Jun 17 #848

my next one will be £4.99 apparently lol

MrB123

21 Jun 17 #849

Fab deal, huge thank you to op. Hope it all goes well :smile:

19DembaBa19

23 Jun 17 #850

I got billed on 21st June £4.98 but I only recieved the sim on 15th June so why is there a bill in first 5 days shouldn't the bill be for next month

GodVilla

23 Jun 17 #851

Correct me if I'm wrong, but I'm sure you get billed a month in advance.

19DembaBa19

24 Jun 17 #852

Yeah your right I think it's a month in advance but did everyone get charged a month early

shaz932

27 Jun 17 #853

Yes

Pateo

28 Jun 17 #854

Anyone know is voicemail free with ee or do they charge for it?

seaniboy

28 Jun 17 #855

Free on unlimited minute plans, they were chargeable outside allowances when EE launched outside unlimited min plans.

seaniboy

28 Jun 17 #856

Brilliant Wifi Calling just got activated at 8pm (took its time!) without it people can't hear mEE ( lol ) took them days but it's all done, it's crap Plusnet Mob don't give WC access even though the phones profile and settings exist - guess BT/EE block it, which is moronic, esp for dual Plusnet customers who can't use WC lol (oh BT...business as usual!)

I'm using the neighbours Wifi with my i6S as they have Virgin 50MB which for me would be overkill on speed and ££s - my Sky broadband upload is too slow but perfect for tablet/laptop/i5S just not for WC.

Thanks OP, cheap as chips, USA/Canada/AU/NZ roaming (I may even consider a few days in Mexico while I'm down that end of the states now next year) and Wifi Calling :grin:‌ :raised_hand:‌ :thumbsup:

BignRed84

29 Jun 17 #857

Just had a very bizarre phone call from EE

started off by stating I tried to get this sim only deal a few weeks ago
I let him waffle on only to tell him, I have this deal and it is up and running

then he said ahh, yes I can see that now (then why go on about trying to get it then ??)

anyway he then goes on to say as I have such a good credit score I can have more and do I want any for other family members, as all my family are sorted I said no thanks

he said if any one else you know give us a call

very, very strange

FaithNoMore

29 Jun 17 #858

I got an identical call to this an hour or two ago. I couldn't get my head around the fact they thought I had been sitting weeks waiting for them to approve the online sim order. Bizarre stuff indeed.

wasimshahzad59

29 Jun 17 #859

had a phone call from EE and asked me if i manage to get my sim i replied yes she said that's all we where checking. i asked her if i can get another one she said yes and put me through sales team who completed my order. i was told I can't have anymore sims at the moment

ventoo

29 Jun 17 #860

I had a call from them today as well.Asked me about my sim and offered me straight away another one,same deal for family or friend.Had to reject the offer as don't need it but strange....

Pateo

30 Jun 17 #861

BigRed could you please put the actual EE Number from your call history here, so I know what number to look out for? Cheers

Pateo

30 Jun 17 #862

could you please put the actual EE Number from your call history here, so I know what number to look out for? Cheers

Pateo

30 Jun 17 #863

could you please put the actual EE Number from your call history here, so I know what number to look out for? Cheers

Pateo

30 Jun 17 #864

could you please put the actual EE Number from your call history here, so I know what number to look out for? Cheers

FaithNoMore

30 Jun 17 #865

The number was 01844398611.

wasimshahzad59

30 Jun 17 #866

01844398611

ventoo

30 Jun 17 #867

Same number as above

BignRed84

30 Jun 17 #868

Same number as above

sadact06

30 Jun 17 #869

01844398611. MEE too!

seaniboy

2 Jul 17 #870

Quacksta just wanted to say a massive thanks for this post, not only is it cheap as chips over Plusnet Mobile etc but being on EE rather than a EE reseller means my i6S Wifi Calling works and has amazing signal and call quality at home that not even a EE signal box and almost top speed Sky Broadband could deliver, very happy Seaniboy. :thumbsup:

khalifazed

7 Jul 17 #871

Am being charged £24.99 for this deal. Spoke to ee and there requesting screen shots etc. Has anybody got screenshots from the deal? Thanks

Pspvita

7 Jul 17 #872

Sure someone posted one in the first few threads.

Pateo

7 Jul 17 #873

khalifazed

7 Jul 17 #874

Thanks pateo for your kind help, they have honuer3d the deal, and credited my account.

king84

14 Jul 17 #875

Just had my second bill through for -15.89..... I don't get it hahahaha

djnield

14 Jul 17 #876

Yep, mine too.

Next 3 months free X)

paulandpam1

18 Jul 17 #877

Mines -£13.70 and includes a 'gesture off good will' off -£19.99 ???

king84

19 Jul 17 #878

Very strange hey!? Don't get it lol

BignRed84

30 Jul 17 #879

I know its been a while
but can anyone confirm how you activate the BT sport part of the deal thanks

dealtime

30 Jul 17 #880

Text SPORT to 150

BignRed84

30 Jul 17 #881

Thanks
I've seen that on a google search, but it seems to mention either 3 or 6 months

not the 12 months this deal offered

dealtime

30 Jul 17 #882

It's different for each person but obtainable in the same way. This deal was 12 months so you would get 12.

BignRed84

30 Jul 17 #883

Thanks for that
its for my daughter anyway who probably won't even watch it

dealtime

30 Jul 17 #884

I'd advise you to ring customer service first. There is sometimes a time limit to obtain some of these things after which they become chargeable like the apple music. I'm sure its ok, but best to check.

BignRed84

30 Jul 17 #885

Thanks
Its still showing in my add ons (with the comment, This can not be removed same comment for the £20 discount)
I have only just moved my daughter over from Tesco with her PAC code

Think the only problem will be getting the 12 months
although the EE sim has been used since getting the deal

paulandpam1

2 Aug 17 #886

Has anyone checked their phones ee app for the add-ons? on my last bill I got a surprise of an unexpected £20 'gesture of goodwill' credit so it put me into credit by around £13 because I had some out of bundle calls abroard.
I've just checked the app today and I have add-ons for one £20 loyalty discount and another £5 loyalty discount both with no expiry date.
I have no idea why these extra discounts are on my account but by the look of things I'm not going to be paying anything for this 12 month contract.

bodolf

2 Aug 17 #887

I have 2 x £20 loyalty discount
second one appeared weeks after

paulandpam1

3 Aug 17 #888

Did you pay anything last month? I have only paid £5 the one time on the first bill.
I certainly won't be calling them though to find out why I have addons to the total value of the actual contract price.

king84

13 Aug 17 #889

June I paid £4.98. July -£15.58 and August £0 lol ... whats going on haha

jagga303

15 Aug 17 #890

This may be of interest:
hotukdeals.com/dea…595

phil9

16 Aug 17 #891

Ive got 2 lines and a friend managed to get 1, She got a £0.00 bill this month.

I cant imagine EE will take very long to realise what is going on!

19DembaBa19

3 Sep 17 #892

Thanks