I ordered on the 25th from "Xiaomi MC Store" and it still "Awaiting Shipment" think we just need to be patient as they do appear to take their time.

Thanks for your reply, I've just noticed that the deal I bought has just increased from £134 approx to £180 approx now so I wonder if stock is low or out.. We are used to such quick dispatch and delivery in the UK, so its difficult not to become impatient, lol ...

Price is gone up

I spoke too soon, within 2 hours of my post, I had a "Shipped" confirmation email.. :smile:

Ordered mine on the 20th May from the xiaomi online store and received it today, had a quick play and so far looks good just waiting for my case to arrive now.

Mine arrived about a week ago. Unbelievably fast delivery. All seems fine - set my region to Hong Kong. Second xiaomi phone after a bottle of whisky was spilt on the last one. Fantastic phones for the price.

Why set the region to Hong Kong?
Unless you live there?

Forgive me if I'm wrong, but I think it's because the phone gets updates quicker/sooner if it is set to Hong Kong.

Anyone got any links to tempered screen protector and cases? Will ebay be ok?

Need to be careful with the screen protectors as this has a curved glass and so the correct protector does not fully cover the screen- bit of a pain.

Hi, I've just received this phone and from starting up am getting a faint pink line going down screen? Anyone had this or know how to fix? Thanks in advance

They wont value it at £20 it's too low the value needs to be at a good level so it's covered by insurance incase something happens also UK gift can be upto £38.

DHL do not tend to fall for this gift vlaue stuff anyway they will hold it and ask you to provide proof of purchase or if it's sent at whatever value they wil add £11 admin feee then 20% vat this is why people avoid using this method.



You should of been patient and used slow standard shipping.

Hi everyone mine arrived yesterday (12/6) with no postage issues. ordered on 30/5. phone looks sturdy but it seems to be stuck in bootloader mode. the boot doesn't get any further than the MIUI logo. a Google search suggests not uncommon for Xaomi phones. has anyone else had this problem? what is the fix? have messaged Eternal Team.Will raise a dispute if no response. cheers

Have a look on here you may find a thread on similar problems or register and ask en.miui.com/for…php also try avforums site

Did phone arrive in this condition or did you try to update and then it started happening if the former did phone arrive in sealed box or pre opened box

phone was in a sealed box and it did this as soon as I took it out and switched it on

Try boot to recover by holding power and volume up, you should get a basic menu with an option to factory reset, see if that sorts it. If not EDL mode reflash but you'd probably need a deepflash cable for that. I don't think it's common though, I've never really seen anything about it.

thanks for the advice. holding power and vol up brings a screen suggesting to plug into pc via USB and go to MIUI suite. however when you do that, MIUI suite doesn't 'find' the phone. holding power and vol down brings fastboot screen but can't seem to get anywhere from there. I think I am heading for a disputed transaction......

Have a look on here forum.xda-developers.com/red…elp the fourth thread down (help thread ask any question) try asking them for help or look through all the threads for similar problem they are very help full on xda forum
Also have a look at this en.miui.com/a-2…tml but i'd ask them on xda first

That was delivered quickly. ​Can I ask which seller you bought it from?

Ordered mine the 5th of June and it arrived today online 10 days brilliant phone no problems I used eternal team

​hi thanks for the advice

​it was from Eternal Team

​i have been in contact with the seller. At the moment they are suggesting either I get a quote to have it fixed (and they may contribute some of the cost) or I should return it to China (at my cost) where they will take a look and try to repair it. Neither option seems fair to me when it is supposed to be a brand new phone and it wasn't working straight out of the box. Have raised a dispute with AliExpress and at some point they may step in. Have asked for a full refund or new replacement but seller is side stepping my requests at the moment (and offering the repair).

If you get a refund or partial refund you're welcome to post to me and I'll try my best to recover it for you, I've been flashing phones for years and generally have a lot of success. If you're near Leeds I can try in person. I also have a Deep Flash Cable which you could borrow if you cover postage (and a refundable deposit). *edit* Looks like deep flash cables are now blocked.

It's odd yours goes to the MIUI Suite screen, mine had a MIUI basic recovery with a reset option. I'd try post on reddit.com/r/x…omi there's some very knowledgeable people on there who know a lot about reflashing Xiaomi's.

You can also try/risk this (pretty much guaranteed to work if it's just bad software, but risk damage removing the back of the phone):
en.miui.com/thr…tml

Also try this method for EDL first:
forum.xda-developers.com/red…311

If you get to EDL you can basically recover it.


But yeah the seller should sort this really, I've always found Aliexpress support pretty good.

Just to let you know guys used DHL as courier and asked the Eternal team send as gift ,DHL charge me 20% import tax and £10 handling fee .

Did they put full price or lower

​thanks a lot for your help. My local mobile phone chap looked at it today and thinks the problem lies with a non-responsive touch screen. this may be correct as it gets stuck on a screen which is looking for a finger swipe. I've asked for a refund or replacement. Eternal Team are proposing a repair which I'm not really happy with. Thanks again for your help.

I assumed from your initial comment, you meant MI logo, and not MIUI, hence thought it could be a bricked/bootlooped phone. But what you're seeing is actually this screen isn't it?

If so, and tapping to arrow doesn't bring up the next screen, then non-responsive touch screen seems likely since this MIUI screen is the initial setup and not the phone stuck trying to boot into MIUI. Therefore if you were able to flash a new ROM, I doubt it would fix it.

In a subsequent reply, you said trying to reboot to recovery, brought up a screen suggesting to plug into MIUI suite. I think that just means it just has a locked bootloader which is normal. However did it go straight into that screen or did you see this screen before selecting to go into recovery?

hi there,. yes the initial MIUI8 screen as you have shown is what comes up and tapping on the arrow does nothing.

I haven't seen the orange/black/blue screen before, just the 'plug into Mi Suite' one.

You mentioned that a Google search suggests that it's not uncommon but what you found was likely not the same. Being stuck on the MI logo screen (not MIUI) is common for bricked/bootlooped phones due to ROM being unable to load. Since you're able to see MIUI8 screen, it means yours has loaded fine. So it sounds like it's a hardware issue (faulty touch screen) rather than a software one. Do you have an OTG host cable? Not sure if it would work, but if you were able to connect a mouse or keyboard to the phone via OTG, then perhaps you could use them to proceed to the next screen, which would verify it's a screen problem.

hi yes, sorry, I'm not a techie so probably used incorrect language. I don't have one of those cables but the chap in the mobile repair shop probably tried that already. he's pretty adamant that the problem is the defective screen. thanks to everyone for your help and advice. I will see how the dispute process plays out.

​avoid dhl. been stung both times I used them but never with standard postage

I ordered this deal with standard shipping on may 27th. Im still waiting it to be delivered, the last aliexpress tracking update was on the 2nd June (departed country of origin). I notice here people who have ordered after me have already had it delivered to the uk.
Ive never ordered from ali express before. Is this usual? Should i be worried about the tracking status not changing since 2nd of june or is it just a case of being patient?
cheers

​be patient. they normally are 15 to 30 days delivery. luck of the draw sometimes

Hi everyone, I raised a dispute with Eternal Team and after some to-ing and fro-ing, it appears that they have agreed to either a refund or replacement with a brand new phone. It's not entirely clear to me how this will play out - they've accepted my proposal (which is for the return of goods and a refund) but their last message was talking about testing the handset and repairing it!

The major issue now is that it looks like I will have to bear the cost of returning the handset (which has never worked) - around £20 for a fully tracked service (www.ipostparcels.com). I was told at the PO that the Royal Mail's regular international tracked delivery service doesn't track the parcel in China. There is a more expensive Royal Mail service (c£60) which didnt appeal.

Thanks again to all for their help and advice. I will let the forum know whether I get my money back, a replacment phone or the old one with some sellotape repairs on the screen :joy:

Cheers Paul

You may even get one that works properly! Mine came quickly and is now on the way back! Fingers crossed for yours. As I said in my eariler post it does look and feel like a quality phone.

Try tracking it on here link sky56.cn/eng…dex

Hi guys, I need help, I just Original Xiaomi Redmi Note 4 Pro Prime. When I go to setup Language, Eng UK,next, Region, You have to select a country, All countries in the world, except Uk. If I select Spain, etc I can move to next page, but is this ok, will I still get updates,etc. Cheers.

​I set mine to Hong Kong. I get updates OK =)

I set mine to the UK, the Dev roms on Android 7 have it as an option.




Good luck, out of interest if you get an OTG cable and plug in a mouse, does that work?

whats the difference from the one advertised here and the pro/ prime on aliexpress?

when i check on GSM Arena it says 5" screen but on the website it shows as 5"5

redmi note 4 are 5.5" screen and the redmi 4 is 5" so the note range are the 5.5" you are comparing 2 different phones by xiaomi

Anyone still waiting for deliver?
My order departed country of origin. I guess China on 13th June via air carrier. That plane still seems to be flying as it hasn't landed in UK yet???
When it says accepted by air carrier could that really mean ship?
First time using Ali express. Might be the last.........
Anyone else still waiting?

Mines stuck at UK processing centre since 5th June...

I was assuming that meant customs. According to the tracking on Ali Express it was the next stop after it landing in this country. Our postman, and neighbours are all pretty good. But I'll give it a try, thanks.

I contacted the seller who told me to wait. Next Monday is 42 days since they sent it so I'll give it till next week then go back to them I think.

i think they are all OOS of the grey cos I haven't been able to see stock on any of the sellers a week after I placed my order cos I wanted to get another. I see loads of gold and a few black. I may have to end up getting the 3/32 version

Im still waiting on my order (made the 29th of May). My aliexpress tracking is stuck at departed origin country and my tracking number no longer shows anything on track17 or singapore post (it did previously recognise there was a parcel).
Im starting to feel like Ive been had, trying to get in touch with eternalteam.

Hope you get sorted soon.

As I said above, I'm still waiting on mine. This is my first experience with Ali express so excuse my daft question.

My last conversation with Eternal team lead to them say I still had X days of purchase protection left. Surely I don't want to wait for that to run out?

I lf I hit the open dispute button on Ali express, it advises me to wait until past the date the purchase protection runs to.

I'm not panicing or anything. And I get it's not like ordering from Amazon in terms of postage speed. Just a little confused that's all.

​hiya thanks for your wishes. I didn't get around to trying the cable. Eternal Team closed out my dispute and asked me to send the phone back. it is now somewhere (not quite sure where) en-route to China. Used ipostparcels.com. they have taken a week so far. Eternal Team messaged me to say they would refuse to accept delivery if any customs issues. reminded them that THEY sent me a dud phone! good luck to everyone still waiting.

just rcvd an email from my order from 10jun17, so 27 days before they have actually posted it.

Bit of a con there actually, now it says: "If your order does not arrive on 2017-08-25". The impression I got was that from order to doorstop it would be max 40 days, not from when they ship!!

I've recently bought 3GB/32GB version from Eternal store. Can anyone suggest tempered glass screen protector and flip case that fits properly on this phone?

Some of the listings on Aliexpress says screen protector may be smaller in size leaving edges open but then some claim full screen coverage, so confused.

I found this case on eBay and fits the phone perfectly! I'm very happy with it :smile:
ebay.co.uk/itm…649

Great! So if I buy screen protector & case being advertised for '4X' will fit retrospectively on '4 Global' version as well it seems.

I am waiting from 38 days and as per email from Ali express I have to wait another 22 days to open a dispute. from last 25 days tracker showing its between transit. Not going to order anything anymore from Ali express for sure.

Still no sign of mine either. I recon they've all been pinched at customs or along the way somewhere. If you look at eternal teams feedback on Ali express, plenty of people are getting them.

Lots of people have good experience with Ali express so I wouldn't rule it out in the future
Ive ordered from banggood and plenty of bits from eBay that have come from China too. I've still got 15 days until I can open a dispute. Shame you have to wait so long to open a dispute, but just the way it goes I suppose.

Yeah im still waiting for mine too! Dont think its gonna turn up. Hopefully the dispute process is straight forward.

also waiting for mine. it's been a month since it left China. I ordered from the xioami mc store. either there's a massive backlog at customs or they are getting lost.

Still waiting on mine also. Ordered on 6.6.17

Ordered 28th June, arrived this morning.

Ordered 22nd June, received 7th July.

just in case anyone is interested, I received a refund of the original purchase price today. Eternal Team finally confirmed receipt and closed out the dispute. No apology or explanation but I guess they accepted that the phone was faulty.

I am still out of pocket for the return postage albeit they have offered a token contribution towards it.

the whole nightmare has taken 7 weeks from time of order to refund.

I'm glad to have received my money back though I am out of pocket overall. Not happy with Eternal Team's service. They have refused to bend from their own processes and ideas, and seem to have no understanding of customer service. I wouldn't deal with them again.

thanks again everyone who helped.

Just an update for anyone wondering. I was able to open a dispute for not recieving the phone on saturday. They ask you to wait for the buyer protection to expire (seems odd but hey ho). They allow 15 days after the protection has expired for you to do so.

Ali Express offered a refund this morning. So pretty efficient as it was the weekend.

This has been handled by Ali Express as they are responsible for the shipping, rather than eternal team.

Awaiting a refund, past the 40 days, but have to wait another 24 days to get the refund as I have to wait for buyers protection to run out, thank God for buyers protection, but they held my money for an extra 3 weeks because they believe it still may get delivered.

Mine never arrived. Buyer protection has run out and aliexpress are processing my refund. Put me off aliexpress a bit, cheap Chinese deals are no good if they don't arrive!

Some good reading on here, think I'm going to take the plunge :smile: