£28.99 per month including line rental and weekend UK landline calls. Add £59.99 for activation and BT Smart Hub router. Total cost over the full year £407.87.
Factor in £200 prepaid Mastercard + £80 Quidco and potentially its £10.65 per month.
Latest comments (423)
Cool.Hand.Luke
5 Sep 17#423
Thanks!
frownbreaker
5 Sep 17#422
I tried to spend my remaining balance by topping up my Amazon account but adding the card to Amazon triggered a £1 pre-authorised spend on my BT card which reduced the balance by £1.
Then Amazon requested the full balance which was no longer available as Amazon had pre-authorised the £1 effectively reducing my balance by £1
Retrying with a top £1 less than my balance...
frownbreaker
5 Sep 17#421
The expiry date is one year from date of issue so should be ok, but worth checking.
pgregg
4 Sep 17#420
Trying to figure out how to cancel the card now that I've spent the £200... The T&Cs say something about charging a fee if there are no transactions for a few months (dormant fee).
[quote]If you do not use your card for a period of six (6) consecutive months we may start charging you monthly the Dormancy Fee (see Fees and Charges). If applied, this fee will be charged until you use your card again, the balance on your card reaches zero (0), or until your card expires; whichever comes first.[/quote]
[quote]Dormancy Fee £2.00 per month, charged until the card is being used again, the card balance reaches zero (0) or until expiry of your card.[/quote] purecard.com/Get…893
frownbreaker
4 Sep 17#419
Login to the card web site (BT My rewards has a link) you need a few codes from 2 BT letters Passcode is needed, also Activation.
Login is created. There is a number on the front of the credit card NOT the credit card number but a shorter number below the credit card number.
I had to faff around to create a login but it worked in the end: So BT.COM>Login to MY BT>LOGIN>My BT
Once signed up you login here purecard.com you will need your login and passcode you created for the pure website these items are NOT the same and anything on the BT Web site! Again BT and Pure use different terms for the SAME information so I had to faff around some more got it working in the end
I think its a pre-paid card so you need to use a chip and pin reader when at Tesco.
Cool.Hand.Luke
29 Aug 17#416
What! Didn't work for me.
Cool.Hand.Luke
29 Aug 17#415
How do you use MasterCard voucher in store within a pin number? I tried using it Tesco last night and it wouldn't go through when they swiped it through the till.
frownbreaker
22 Aug 17#414
Remember to set the install date to the day AFTER your contract ends as the termination is up to 23.59 on the day. On this thread people so set the install date to the SAME day as their termination had ISSUES. Those who used the next day AFTER their contract end date reported it worked. I've not done this myself but plan to do this in July 2018.
pgregg
19 Aug 17#413
I just added it to my Amazon gift balance. Guess I just toss the card now?
frownbreaker
18 Aug 17#412
Quick reminder. Make sure to spend the balance on your BT Credit card I had £9 left on a Bosch prepaid card but the card expired and when I called they said I'd lost the balance!
The cards are set to expire in ONE YEAR so best to write down all the card details and set a reminder or spend the money!
TheHun6
3 Aug 17#411
My £200 BT Reward Card finally arrived today. It was ordered on 19th May. If you still haven't received yours, register a complaint and persevere. They may have to reorder it and you might frustratingly have to wait a further 30 days for it, but rest assured, you should get it eventually.
Crossbow
1 Aug 17#410
That's terrible :rage: , possibly because there were too many subscribers to the offer, so they had to spread it out to include more people.
On the other hand, it could've been refused completely, so be grateful you got at least half :sweat_smile:
As the 1st point stresses: "The best way to approach this is to consider cashback as a bonus if you get it, but don't let it drive your purchasing decisions."
HammerTime10
1 Aug 17#409
Looks like TCB have changed the £140 to £70 now before I could withdraw B..tads !
LankyChris
26 Jul 17#408
Only charge if fault is something internal. Best thing to do if you haven't already is try and rule that out yourself so don't get charged if they find it.
Try unpluging everything except one phone. Check it in different sockets, ideally the master phone socket too if you know which is, swap microfilters for it. Do the same with the hub. If it's OK then try and find if there's one socket, phone extension, filter, phone etc that's causing the problem by connecting then back up in turn.
HammerTime10
26 Jul 17#407
anyone had any problems and have had to call engineer out? do they always charge £129?! Got one coming out tomorrow because out line is crackling on the phone and broadband is at 15mb instead of 32mb as promised.
brush52
25 Jul 17#406
£100 TopCashback (ordered 15 May) paid yesterday, have also received the £200 gift card.
preecey
25 Jul 17#405
£80 Top Cashback paid yesterday, have also received the £200 gift card.
HammerTime10
25 Jul 17#404
ok so this is strange but i'm not going to question it! I have already had my £200 reward card.
Was waiting on £80 Top cash back to track after a claim was lodged now it's payable! but not for £80!
£140! oO
So I have had £340 for taking this deal out HAHA
pgregg
21 Jul 17#403
Quidco came through (paid) yesterday. I was able to claim the reward card today. "Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive. "
mjccam
20 Jul 17#402
£80 Quidco confirmed today and now transferred to bank
BigYin99
10 Jul 17#401
Emailed BT customer services about only getting a £125 reward card and not £200 and they say my order was placed 19th May so I'm only eligible for £125 card. Went back and said it was placed 18th May and sent my confirmation email to prove it.
Can feel an argument with them brewing here!
danflorin3
8 Jul 17#400
Delivery for router suppose to be free? Because they charged me 7.99£
mosgas
8 Jul 17#399
I had the same issue, only got £75 reward card when should of been £150, emailed customer services with the details as shown by preecy and they have said they will add the extra £75 to the card within 30 days, will wait and see!
preecey
8 Jul 17#398
From 19.05.17 until 25.05.17 new to BT customers are eligible for a £75 BT Reward Card when ordering a BT Broadband package and a £125 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 05.05.17 until 18.05.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
BigYin99
8 Jul 17#397
Just been in to claim my reward card and confirmation came through it's only for £125 and not £200. Has anyone else had this issue?
My infinty 1 went live on 26th June and checking back my order was placed on 18th May which I'm sure was just before the £200 card offer ended. Can anyone confirm the date it ended and also how to go about querying the amount?
preecey
8 Jul 17#396
Have now received the reward card. Got the activation email on the 5th, card received the next day.
TheHun6
8 Jul 17#395
Best way to resolve the issue is to log an official complaint. Call the number on the website under the complaints procedure and make it clear that you want to lodge a complaint. You'll be on the radar, you'll have a dedicated UK based complaints handler who will follow things up for you and won't close the complaint until the matter is resolved. More importantly, because you're under the radar you have the right to escalate to the Ombudsman. This factor alone should ensure BT pull out all the stops to get it sorted.
HammerTime10
6 Jul 17#394
You can apply for the reward card soon as installation was done!
Got it around month after I claimed it.
HammerTime10
6 Jul 17#393
My TCB claim has been successful just got email confirming £70!
£200 card eward card and £70 Cash back not bad going
preecey
3 Jul 17#392
Still waiting for my £200 MasterCard.
Infinity went live on 2 June, claimed reward card on 7 June, received the email straight away which states, "Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive."
But since it's 3 July now I'm worrying about whether or not it will arrive.
tan159
2 Jul 17#391
Does anyone know how long it will take for topcashback to payout? My order tacked ok and status has changed after 5 weeks from from pending to confirmed.
Is it safe enough to apply for the Mastercard now (folks here say you have 3 months to claim) or should i wait for it to be payable?
TheHun6
30 Jun 17#390
Ordered my BT Reward card 19th May. 30 days later not received, so submitted a ticket to chase up. It's now 6 weeks and still no card. 2nd Chase up just submitted. A third chase up will be escalated to a complaint.
frownbreaker
29 Jun 17#389
Sorry to hear that. Reading the posts just above this one it looks like you need to have the service installed THE DAY AFTER your contract ends. Perhaps its like car insurance and the contract runs until midnight? So technically you may have been in contract, hensce the fees. I'd contact them to ask if they could waive the fee worth mentioning that you are happy to raise the matter with OFCOM should it not be resolved amicably. If this fails you have to go through the BT complains procedure in writing. Then if that fails OFCOM is your next port of cal, you have to provide all your written correspondence with BT. Given the hassle for BT I think they'd waive the fee.
BigYin99
26 Jun 17#388
My new BT infinty service is due to go live today and my old BT unlimited broadband due to cease.
Got an email from BT this morning about my old service stopping. It says I'll be £96.50 due to a £31 cease charge and £65.50 for the remaining months. The end date of my contract is today, 26th June, and I placed the order for my new broadband at least 6 weeks ago in mid May. Is anyone able to advise on this and the best way to argue it so I don't need to pay it and the best contact for BT to sort it out?
Syrb
25 Jun 17#387
Got my card as well! TCB has now changed to confirmed, hopefully will be payable soon.
HammerTime10
23 Jun 17#386
Got my £200 mastercard Wednesday :smile: and same waiting for TCB to track not holding much hope.
mjccam
22 Jun 17#385
Update
Got my £200 reward card today, not bad for an existing customer using all the same details apart from a new email address. Just waiting on Quidco which did track :sunglasses:
HammerTime10
20 Jun 17#384
got my activation email for my BT Reward card and information about pin etc. no card yet lol
Also no tracking of TCB (_;) waiting on claim
Sawb
19 Jun 17#383
Ordered one package for myself on edge didnt track, ordered again for someone else on chrome didnt track either, hmmmm
Syrb
16 Jun 17#382
Been 30 days and still no reward card. Let the harassing begin!
frownbreaker
11 Jun 17#381
Wow that's a result. I was under the impression I had to move to another ISP after going out of contract as BT retention offer suck. Previously I've had to move to PlusNet and then yoyo back to BT. Being able to move to BT at the end of a 12m contract with time just with a different email seems great! Let me know how your cashback and rewards card work out. I'll try you new email approach in June 2018! Thanks again for the insight - very helpful.
LankyChris
11 Jun 17#380
I did that in December for broadband then mobile in January so unless anything's changed in the cashback t&cs don't see why not.
Chowchilla
11 Jun 17#379
i have a question. if i take out a fibre package and claim a gift card can I also take out a mobile deal and get that cashback As well?
Thanks sawb, I ordered mine on 18/05, so should be getting the £150. Whereabouts did you find the info?
Sawb
10 Jun 17#376
From 26.05.17 until 01.06.17 new to BT customers are eligible for a £50 BT Reward Card when ordering a BT Broadband package and a £100 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 19.05.17 until 25.05.17 new to BT customers are eligible for a £75 BT Reward Card when ordering a BT Broadband package and a £125 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 05.05.17 until 18.05.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
From 28.04.17 until 04.05.17 new to BT customers are eligible for a £50 BT Reward Card when ordering a BT Broadband package and a £100 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
HammerTime10
8 Jun 17#375
Still nothing on Top cashback tracking! also getting 26mb when promised min of 32mb so need to contact them
jjmmww1
8 Jun 17#374
just got the hub in and getting connected tomorrow lets see how awful this internet is this time round
mjccam
8 Jun 17#373
Nope, end of contract was yesterday so ordered when the deal went live and set my activation date as today. No break in service. Signed up as a new customer with a working line at existing address
frownbreaker
8 Jun 17#372
Oh did you have to let you phone line and existing BB stop and order a new phone BB service?
mjccam
8 Jun 17#371
Just updating.
I was an existing BT Fibre customer out of contract yesterday, i signed up for this deal last month with all of the same details apart from i needed to use a different email address. Activation date was today and it's all working perfect, had the text from BT to confirm its completed. Got a new HomeHub 6 as well, not decided if im going to plug it in yet as the HomeHub 5 is working fine. Will give it a couple of days before i claim the reward just to make sure everything has registered at their end. Quidco tracked too - £80
So far so good :smile:
frownbreaker
8 Jun 17#370
Not sure what that was about, perhaps I was connected from outside the UK. I logged in today at BT using by BT VDSL and saw the message that I could claim a reward card: Make a Claim If you ordered BT Broadband or BT Infinity on bt.com when we were offering a reward, you'll see your reward below. Just click on the 'claim reward' button. If there's no reward below it could be because your broadband isn't up and running yet – it needs to be working before you claim. Or your reward might have expired, please see the History and FAQs tabs for more information. Reward Card Expiry Date: 29 Aug 2017, Your reward will be sent to the broadband installation address.
I clicked claim and a tick appeared. No mention of the amount, but as I was typing this comment I got this text on my phone "Hello, BT here. Thanks for claiming your GBP 200 BT Reward Card. We'll be sending it in the post shortly. It could take up to 30 days for it to arrive. We hope you enjoy your reward." Also got an email confirming the same "Thanks for claiming your £200 BT Reward Card. We'll send it in the post shortly. It could take up to 30 days for it to arrive." :smile:
brush52
7 Jun 17#369
Hope you are ok but sounds ominous
frownbreaker
7 Jun 17#368
Thanks found it vouchers.bt.com/cla…rd/ I got this message "We sent a letter to the Account holder's address on 07-Jun-17. Please allow up to a week for delivery" so I need to wait for this snail mail to arrive to see the status of my reward.
mosgas
5 Jun 17#367
My claim said I'd receive £75 but it said £150 on the BT website when I signed up. Anyone else had this issue? I guess there's no way I can prove what it said at the time!
HammerTime10
5 Jun 17#366
went to the claim reward link then pressed claim and it come up £200 reward card is on it's way and can take up to 30 days
brush52
5 Jun 17#365
frownbreaker Once you have claimed you will get an email very quickly that states :- 'Thanks for claiming your £200 BT Reward Card We'll send it in the post shortly. It could take up to 30 days for it to arrive.
frownbreaker
4 Jun 17#364
How did you check this?
kevjosant
1 Jun 17#363
How long generally until Quidco is confirmed ? Already tracked and installation complete
kevjosant
31 May 17#362
[/URL][/img]Sky desperate to keep customers
HammerTime10
30 May 17#361
£200 on the way now so least that's right! just need TCB to cough up now!
HammerTime10
30 May 17#360
my BT has been activated this morning! phone works and broadband works but getting 26mb sec not the minimum promised of 32mb.
still not TCB tracked (_;)
jarjarmustdie
26 May 17#359
This person is far to clever.
Respect
frownbreaker
26 May 17#358
When my last contract came to an end and the deals ran out I went from £20 per month to £50 and they offered me a deal of £42 a month for a line (no inclusive calls) and VDSL. They forced me to jump to PlusNet, jumping back to BT now...
frownbreaker
26 May 17#357
Not sure these units are worth much second hand as they are shipped to new customers and if they go wrong they normally send you a new power brick or new unit etc as. Not sure what they sell for on ebay but its not much.
I was told to return mine after my 12 month contract completed. community.bt.com/t5/…838 However I think the unit belongs to you after 12m, I got conflicting info from BT. I'd get something in writing from them.
I got some old EE and Thomson ADSL2 modems from Freecycle I used the cases for home automation (ESP8266 with 433Mhz transmitter to control remote sockets) useful for lighting control, AV stuff and also automatically rebooting a router, access point, modem that is not responding. The PSU are normally good quality also so can be reused. Some units can be used as Access Points to improve WiFi range or WiFi Bridges to span spaces without wires (e.g. AP to AP no cables to provide wired internet to a room with no wired connection). Some units also take custom firmware for more options.
BigYin99
26 May 17#356
Signed up for the £28.99 infinity 1 deal with £200 MasterCard and £70 cash back that's tracked through Quidco before the offer expired last week.
I'm currently a BT Broadband customer and current deal set to expire on 26th June, so signed up to the new deal taking a new phone line as we only use it for the broadband. The order has processed as normal so far. The retentions at BT showed no interest in offering me any kind of a deal for me to renew my contract hence going down this route
theblur
24 May 17#355
Not off to a great start, activation was scheduled for yesterday and surprise surprise it didn't happen.
Phoned them today and seems like the local cabinet is at max capacity, funnily enough this didn't stop them from taking my order over two weeks ago. And to cap it off they will update me in a week and not even guaranteed to be resolved, until then I'm without broadband and on a waiting list according to their ADSL checker.
Browsing around it seems I'm not the only one this has happened to with people waiting days, weeks and even months for it to be sorted out. Hope all of you don't encounter such BS!
Syrb
23 May 17#354
After 1 hour on the phone, I got it refunded and only got it refunded because I kept on stressing about how the charge was never mentioned to me up until I got the bill and kept on saying about how no one told me before hand (I phoned up last month to clarify a few things and asked about doing a working line takeover) or how the previous person said that the charge didn't sound right.
So yeah, anyone who did this deal via a working line takeover then chances are the person who owned the line before hand has been charged £31 (and would've gotten an email stating this as well) - so make sure they check the final bill.
PKRichie
23 May 17#353
Speak with BT billing as that charge shouldn't apply, refer to bt.com/cea…rge
Syrb
23 May 17#352
I placed a new order with a working line takeover, no asking for service to be cancelled. Logged into the old BT account and saw the bill - i also need to find out im being charged my mobile plan from 21st May - 7th of June even though i moved to three on 10th May. Something fishy is going on here.
PKRichie
23 May 17#351
How did you get the final bill ? was it sent when the takeover closed the account or did you ask them to stop the service ?
HammerTime10
23 May 17#350
anyone else not tracked on TCB yet? clicked on Thursday.
I did it all right! new browser cleaned cookies, cache, even popped up we have recorded your click....
Syrb
23 May 17#349
Well i've been charged it! Going to phone bt up next chance i get and see whats happening.
PKRichie
23 May 17#348
It won't, the cease charge only applies when you ask them to stop the line, a new account taking over an old account will not have the cease charge.
HammerTime10
23 May 17#347
i used TCB ordered on Thursday 18th around 10am. I was going to put in a claim but the claim shows possible cash back of £70 when it actually was £80.
I was going to give it a few days but not sure what to do now.
installation date is 29th May by the way.
cookiefaerie
23 May 17#346
Did you use Quidco or Topcashback? I'm still deliberating about raising my claim with Quidco as the purchase and cashback has not tracked yet.
Syrb
23 May 17#345
Final bill for my parents account came through - £31 cease charge, was hoping a line takeover wouldn't cause that!
Does anyone know where to get the username + password for the broadband? I am not opening the crappy "SmartHub" they are shoving down our throats and selling it on sealed.
HammerTime10
22 May 17#341
how have you all got yours credit?! did you order white a while back?
Syrb
22 May 17#340
I just tried, only option was with a bank transfer and no option for cards, damn.
ck_
22 May 17#339
I couldn't find the option to fund my account from a card (only from a linked bank account). Maybe I missed it.
Syrb
22 May 17#338
Surely using the card to add funds to your account then doing a withdraw would've been better?
LankyChris
22 May 17#337
What's your logic for paying a fee? Why not use the card for your normal spending instead of your credit/debit card?
ck_
22 May 17#336
Just received my reward card today. Added the card to PayPal then used 'send money to someone' with my own e-mail address, so that's a £193.20 transfer and a £6.80 fee. Thanks OP.
HammerTime10
22 May 17#335
still not tracked
tan159
21 May 17#334
I was just about to answer the question if I can flog my unopened BT smarthub (hopefully getting a higher price) to offset the mandatory cost of it as soon as my line is up as I want use my own router & not their crappy locked down one.
I don't have any problems on my line. Do you think i should I sell the hub or keep it?
jjmmww1
21 May 17#333
ours isn't getting done untill the 9th of june
HammerTime10
20 May 17#332
Still no tracking on TCB... signed up on Thursday.
thecarpetman
19 May 17#331
I signed up on the 6th. The order was completed yesterday and all working fine. Spoke to online chat to claim my reward as it wasnt showing on my account. All tracked and should receive my £200 mastercard within 30 days...
HammerTime10
19 May 17#330
well I signed up then it was £200 so I best be getting £200 MasterCard not £125!
jarjarmustdie
19 May 17#329
My top cashback tracked in about 12 hours, showing £70 for basic broadband deal with £150 gift card
Total
19 May 17#328
Mastercard reduced now to £125.
chami007
19 May 17#327
I have the same issue. It seems BT paying a nice game..
chami007
19 May 17#326
Me neither. But for me it's been only 18hrs yet. I can't see the transaction in the list.
sr0101
19 May 17#325
My cashback through quidco hasn't tracked in 36 hours either. I have premium and contacted support. They told me to wait 72 hours.
cookiefaerie
19 May 17#324
Ah-ha, ta very much. I'd seen a couple of people report very quick tracking so went into worrywart mode. I am suitably rebalanced and reassured now :wink: Thanks again!
frownbreaker
19 May 17#323
Virgin are the worst in my area community.virginmedia.com/t5/…834 they ended up paying me for the BB connection as I had so many troubles. BT and PlusNet offer a far better service where I live. Virgin just use a lot of marketing hype. Its interesting their last post says the utilisation looks much better it was I'd left their service and switched to BT with £480 cashback! (£130 TCP and £250 card)
theblur
19 May 17#322
My cashback with TCB tracked after around three days so I don't think there's anything to worry about.
cookiefaerie
19 May 17#321
Has anyone had an issue with cashback not tracking via Quidco? It's only been one day, but normally it shows up within a few hours. I have the basic Quidco membership (no Premium quick online chat etc.), but thinking of raising the ticket to claim now as can do so after 1 day. However, not done so as yet at the Quidco website states: "Please note: There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.
If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that BT Broadband will only accept claims after this time has completed."
Install date set for 14 days' time - I'm aware of the 45-day Mastercard claim period, so balancing this out with the 30-day 'Quidco support team' period. I'm thinking I should just go ahead and submit the cashback/tracking claim either later today or tomorrow, but before I do... Has anyone had a similar experience with this before / or can lend some advice? (I don't want to screw up the claim). Thanks in advance!
preecey
18 May 17#320
Ordered a few hours ago:
• Unlimited Infinity 1 plus weekend calls for £28.99 a month plus £59.99 activation and postage fees. (£200 prepaid MasterCard expected and £80 Top Cashback tracked)
Just ordered:
• 15GB BT Mobile SIM at £16 a month despite my broadband not being live yet. (£100 Amazon gift card with this)
• 400 minutes, Unlimited texts, 500MB SIM at £5 a month. (£30 Amazon gift card)
Factoring in the £200 MasterCard, £80 TCB, £100 Amazon gift card and £30 Amazon gift card and the upfront costs, this makes it effectively £20.82 per month for the lot. Bargain!
Can't wait to get rid of virgin. BT offered me guarantee speed of 50mb and it hits it almost every time!
Syrb
18 May 17#318
About the reward card that you receive. Can't we, theoretically, link it to PayPal and use it to add £200 to your PayPal wallet and then just withdraw the PayPal funds to your bank account? Just a thought!
cralittlewood
18 May 17#317
Just ordered this for my parents, called Plusnet first to see what they could offer but they couldn't get anywhere near, so BT Infinity being enabled on 2nd June
HammerTime10
18 May 17#316
Just signed up!
Virgin coming to an end on 5th-6th June and no call back of an offer so screw them!
£28.99 a month for BT Infinity 1 and Phone Line £59 up front
£80 Cashback (TCB) £200 Mastercard
Earliest activation available was 30th May.
Let's hope it all works out and I get it all haha
Anyone know a way of using the £200 to add to the BT account?
PKRichie
18 May 17#315
Correct, BT Sport remains active as you don't have to have Broadband to have Sport, you just lose the BB discount. Yes you have to contact them to merge the old account with the new.
cookiefaerie
18 May 17#314
I was going to add the 'free' TV - Quidco looks to offer £100 cashback and TCB offers £80 cashback. I'm assuming that's eligible with the £200 Reward card from Quidco, too (despite its website mentioning £150).
preecey
18 May 17#313
Go via TopCashback and you'll get Unlimited Infinity 1 for £28.99 and you'll get £80 cashback plus the £200 reward card.
nemo786
18 May 17#312
Cancel the purchase and rebuy with this deal
cookiefaerie
18 May 17#311
Am I going mad - was the Infinity 1 Broadband £28.99 on BT's own website with the £200 reward card, but changed to £34.99 today/last few days (for the 'speed upgrade')? I know it's £28.99 via MSE's affiliate link, but I'd assume you can't get TCB or Quidco cashback @ £28.99 per month, only at £34.99 per month. Or does Quidco give £28.99 for 52Mb + cashback + reward card? (EDIT: Yus, I believe so, and better cashback via Quidco. Right then, about to do what I never thought I would do - sign-up to BT.). FYI: You can pay for line rental upfront and save £20.80 and protect yourself against price rises mid-contract (unless you want to pay monthly and keep that as leverage to leave BT penalty-free if they increase prices mid-term).
BigYin99
18 May 17#310
Thanks for that. So I'm right in thinking when the broadband contract finishes the BT Sport option stays live and continues at full price? How do you merge the accounts, does that requires contacting BT? Cancellling may be the better option I think
So I should just take out the new deal on a broadband only basis and add the BT sport on whenever I choose to? TBH I'd prob wait until the new football season starts again in August
PKRichie
18 May 17#309
Once your new account goes live, you can merge the old one, by then it will only have sport active. For a day or two you'll go without the broadband discount or contact them and give 30 days notice to cancel just the sport, If you merge you'll not go without sport, if you cancel you'd save a couple pounds that you pay more for without the broadband discount.
mosgas
17 May 17#308
Not sure because it appears to be just for new customers, in the t&c's it states- BT Reward Card Offer Dates From 05.05.17 until 18.05.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
BigYin99
17 May 17#307
Interesting reading through this thread. my contract with BT is up on 26th June, and when speaking to their retention dept they don't seem interested doing a good deal to keep me.
Reading other posts, am I right in thinking if I go though the process of signing up again to a new customer deal, using 26th June as an activation date and requesting a new landline number it should all go through ok? Don't mind changing landline as it's only for the BB and can even put the account in my wife's name. I'd like to stay with BT for BT sport and also upgrade to infinity. The infinity deals just now are the same price as I'm currently paying for regular BB
One issue I might have is that my Sky viewing card is already linked to a BT broadband account when trying to use it for a new order. Does anyone know a way around that?
PKRichie
17 May 17#306
Why would you not ? It's the new account that creates the reward, the name of the account holder doesn't matter, so it could of stayed in your name.
mosgas
17 May 17#305
Just signed up for standard bb at 23.99 pm via the mse link. My contract with BT runs out at end of this month, signed up new account in my wife's name (same surname) and set the activation date for day after current deal ends. Fingers crossed I get the £150 MasterCard!
damienace
17 May 17#304
Just had it all installed today. I am getting betetr speeds with my 52mb BT then i am my 100mb Virgin. Awesome!
damienace
17 May 17#303
How would it effect my cashback if I decided to change the package to the speed boost one? The engineer comes today...
Syrb
16 May 17#302
The reply from my support ticket said 20 days then the email i got that says its been sent says 30! Mixed signals but so long as it gets here!
Lert
16 May 17#301
Mine said it could take up to 30 days :disappointed:
Syrb
16 May 17#300
Did this, already got an email saying it will be with me within 20 days!
Lert
16 May 17#299
Update. If your reward it's not showing, fill this form and they will correct it. Mine it's on its way. Vouchers Team bt.custhelp.com/app…090
frownbreaker
16 May 17#298
Quick pointer for folk who get this deal and are new to BT. Make sure you use the BT homehub for the first week or 2 if you are getting a new VDSL line provisioned or have problems on an existing line. Why? Well the tech support team use the diagnostics and data logging in the Home hub as the basis for calling out an engineer to fix the line. I had issues and they said "the line is fine" only after asking what they were doing did I realise their software assumes you are using the latest Homehub! I was using another VDSL modem so they saw no errors. I plugged in the HomeHub and they saw 50 thousand disconnections in a day and sent out an engineer! I've switched back to my other VDSL modem but its worth mentioning this.
frownbreaker
16 May 17#297
For what its worth I've had the 76 and the 48 VDSL lines and even with the complex set up in my house there is no real difference. I've firewalls, routers, switches, smart TVs, etc... many on line and its really a marketing "premium" product. In fact the fastest speed I could get on the 76 line was much less and thats the modem connect speed to the cabinet not the real speed. I'm just a few meters from the cabinet in a large City suburb. The big difference I've found with BTs service is they have a much better back haul route. This is the backbone that carries all their consumer traffic. It seems to be larger and much less prone to peak time impacts Vs PlusNet for example. Virgin in our area are pants fast link when its up but their back haul is pathetic and on bank holidays it was unusable. EE, SSE and TalkTalk also have back haul issues. Not a problem for web browsing and streaming but if you are a heavy internet user and know what shaping is then the BT VDSL (aka Infinity) service is one of the best followed by PlusNet VDSL in second place (same BT local loop its just PlusNet's backhaul that is weaker).
frownbreaker
16 May 17#296
No cashback via these sites. Avoid. See my other post on how best to get cashback.
frownbreaker
16 May 17#295
I think the BT support person is well meaning but perhaps misinformed. The deal that the OP posted does still work and is fine via TCB / Quidco.
You need to
1) Turn off any ad blockers 2) Delete your cookies on your browser 3) Login to Topcashback 3) Select BT in TBC and go to the link for £80 cash back with upto £200 card (Infinity 1 with Phone) or higher one if you want TV etc "New Customer Infinity BT Broadband + Calls, Up to £200 BT Reward Cards,Exclusive Offer £80.00" 4) Select the packages offered on the Landing page you first see: "Unlimited Infinity 1" with £200 card is the one I went for 5) Complete the sign up, payments, direct debit etc in one go 6) Don't contact BT by phone or on line wait for the emails and confirmation to come through I signed up around 11am today and the confirmations, activation date, equipment date etc were all sent. I also got a confirmation from TCB that the BT purchase was being tracked.
I have a separate browser (Opera) that I have set to clear cookies when I close it. It's not my main browser I load it only when I need to use TCB. Indeed the login page for TCB is my home page on Opera. This way I know I have a clean browser to use for TCB. TCB the ad tracking companies and retails use the cookie to track the purchases so having a clean TCB only setup for purchases makes things simpler for purchases.
You can of course use Firefox, Chrome, Edge etc in place of Opera I just used it as an example of a browser I do not use as my main browser only for TCB / Quidco purchases.
PKRichie
16 May 17#294
Still £28.99 from the BT website using the link in the OP, inc £200 rewards
nonooney
16 May 17#293
Just finished an online chat with bt, she said this deal is only available from Uswitch or mobeysupermarket. If I go through these site, will I get topcas back?
ms024
16 May 17#292
My service was on yesterday, didn't show up the reward so , i contacted them and they said it's not complete yet so it's not showing, Today , again it's not showing, it was supposed to be 150 reward, Are they just selling in that name. beware guys.
Syrb
16 May 17#291
Same here, service switched today but saying no reward available to claim, gonna do the same and wait a couple of days and see what happens. Hopefully its a case of us being too hasty!
Lert
16 May 17#290
My service was activated today, but the reward is not showing in my account. Will wait 1-2 days, if it's still not showing, how can I claim it? The £200 mastercard reward. Anyone with in the same situation?
mrjulzmr
15 May 17#289
They offered free speed upgrades last year, hopefully they do it again
HammerTime10
15 May 17#288
showing as £28.99 still not £34.99?
PKRichie
15 May 17#287
You ordered when it was 52 mbps so that is what you will have, you can reorder for the faster speeds but the price would be £34.99.
Speed Vs Cost, choose what suits you.
TFXT
15 May 17#286
I checked with a UK staff member at BT. You will NOT get the upgrade! It states upto 76Mbit on the offer page but at checkout this changes to upto 52Mbit.
0rchid
15 May 17#285
Just got a retention deal with BT for Unlimited BT Infinity 1 + Weekend Calls & Line Rental for £27.99 for 12 months.
alex_dis
15 May 17#284
Do you know if you have to go via the BT offer link, or is it an automatic upgrade regardless? I want to go via Quidco, but don't want to be stuck on 52MB if they come back and say 'you didn't go thru the right offer' etc.
damienace
15 May 17#283
How would it work if I asked BT to upgrade me to that current speed boost. Will it mess up all my cash back and £200 master card?
MagicGS
15 May 17#282
If I ordered on 5th May before they errr offering the free speed boost take it there's no way it will offered? Plus the £28.99 I paid has gone up to £34.99 so seems if ya got it at the previous price it's not really a free speed boost.
PKRichie
15 May 17#281
Free upgrade from Infinity 1 to Infinity 2, if your line supports more than 52mbps.
damienace
14 May 17#280
What's that current speed giveaway they have on?
PKRichie
14 May 17#279
No, no limits or traffic management
lhwjud
14 May 17#278
Does BT fibre shapes or throttles traffic?
mjccam
13 May 17#277
In my name, all details are the same apart from the email address. No break in service Landline number will change but i only use it for internet so makes no difference to me
PKRichie
13 May 17#276
You wouldn't be a new customer though, you would still have a phone line, removing broadband from that account would incur a £31 cease charge and the line would be in a new 12 month contract
H4SS4SSH
13 May 17#275
What if you were to cancel all services apart from phone line and then take out the additional services as a new customer?
PKRichie
13 May 17#274
Well if you're not contract you can take this new offer, sign up as a new customer (yes even in your own name), then wait for the activation date. Your original account will remain active and live until your new account goes live You'll be without service for no more than 30 minutes You won't pay the £31 cease charge, you will have to pay the £59.99 setup costs (activation and postage) [s]Once the original account is closed you'll get a final bill which will be recalculated to the date it stopped.[/s] You won't have a final bill as BT mobile would remain active, the following bill would refund any advance charges for line and BB
*Edit* Just noticed you had BT Mobile, that will remain active on the original account and will have the broadband discount removed, once your new account is up and running, you can merge the original account that has mobile with the new account, your £5 broadband discount will be applied again, just call them the day after the new broadband account goes live.
drsanjeevgarg
13 May 17#273
Sorry my 12 months finished in Dec, I paid no attention until today, only to realise my bill has doubled, So I am not in contract - just confirmed with them Me: Please confirm that I need not do anything when order with another provider...1.No notice, 2.NO MAC code and 3.I will be charged pro-rata for phone rental and broadband until the changeover date 4. I assume all I loose will be £5 discount on each SIM card BT: All correct
PKRichie
13 May 17#272
That doesn't make much sense, yes or not ? Have you recontracted or took another promotion ?
jjmmww1
13 May 17#271
Mines just tracked at 80 at TCB
drsanjeevgarg
13 May 17#270
Unfortunately, YES or NO, I mean my 12 months were up in Dec 2016
PKRichie
13 May 17#269
I'm guessing you're already in contract ?
drsanjeevgarg
13 May 17#268
BT: Cost of the cancelling the service and reapplying not only means the reward card is redundant but you would also be without service for 2 weeks Me: this wont be redundant if new contract is my partner's name BT: If that is case, then you would still have a disconnection charge for your services, the activation cost for the broadband would apply and the landline number would be lost Me:In that case there is no choice but to go to another provider, this is too unfair on old customer BT: i am sorry you feel that way, but you did get your new customer reward card last year, did you not? Me: and I have been taken for granted for last 8 months...nearly £ 40 months than if I had cancelled then??? may I ask why there would a disconnection charge as I am not in contract with BT anymore?. My understanding is if I change the provider I pay pro-rata to the date of change over, I do not have to give BT any notice, and there are no disconnection fee. Is this not misinformation, is it? Bt: Of course, if you are changing provider and taking your services with you the charge does not apply, but as you say if you partner took the services in her name, you are not transferring your services, you are in fact cancelling altogether. But besides that...Any new contract would start from the next working day, we cannot change that. If we could we would believe me.
drsanjeevgarg
13 May 17#267
Did you take the contract in your name or someone else(partner?) Would you have a break in service? Would you hold your old landline number?
whittakerlap
13 May 17#266
Activation day was 12 May, guess what no services-BB and phone not working. Call BT first thing this morning, activation now 17 May. no info nothing, not looking like a good start,Told I could use BT- Wifi, tried it very flaky.My hotspot on my Talkmobile is better. Was with sky previously, just in case it doesnt go live on 17. I am cancelling and going back to sky Sky new deal-hotukdeals.com/dea…154
damienace
12 May 17#265
Tracked also, now i'm really happy haha.
DJM1978
12 May 17#264
TCB has finally tracked at £110 (took about 3 days)
bbeettaa
12 May 17#263
Hi,
Thanks for this, BT suggesting i have to pay £31 also.
Did this approach work?
Thanks
LankyChris
12 May 17#262
Depends if the router BT provide has better or worse signal than the one virgin do. You'd need to Google it.
However I wouldn't be signing up to a 12 month contract with a different provider purely based on the router they supply.
I don't know about virgin but most providers you can use your own router anyway if you need a better signal, although sometimes need to use the supplied one if you want any customer support. Have a look into buying your own.
Another option is homeplugs if the only device you use in the loft can have a wired connection.
weirdo
12 May 17#261
I didn't have problems with the wifi in our loft (with the Homehub5 on the ground floor) when I was with BT last time.
We're currently with Now TV and the wifi signal isn't as good using their router.
Suppose you could try a wifi extender?
weirdo
12 May 17#260
TCB has now tracked at £110.
DAVE3652
12 May 17#259
I don't have a phone line, will I have to pay extra to have one fitted?
nonooney
12 May 17#258
Please can anyone tell me whether I can still get the wifi signal from loft room. My virgin broadband can't.
Sienio48
12 May 17#257
it was almost 2 months ago when i start new contract with BT for 28.99 monthly already received 200£ reward card and also received 120£ from topcashback
recommend!
pgregg
12 May 17#256
Expire?: Quidco now dropped to £70
choplamb
11 May 17#255
Thanks OP
Just ordered , I was paying £45 per month for the same set of services from talk talk.
antf83
11 May 17#254
Just got this. Thanks.
mjccam
11 May 17#253
I'm a current BT customer and signed up to this new deal on on Tuesday, used all the same details as current account except i used my other email address. Cashback tracked and had a call from BT today to confirm my activation date as it's next month. All good so far
inspectorhector
11 May 17#252
Yes as long as they are not your current broadband and landline provider you will be classed as a new customer.
LankyChris
11 May 17#251
Yes provided it meets their T&Cs but there's some specific stuff on it for certain categories such as telecoms providers. I think they still do it but not double the difference.
H4SS4SSH
11 May 17#250
Am I right in thinking Quidco will beat TCB if you put in a request after purchase?
seriouslylovely
11 May 17#249
I was with BT 5 years ago in a different address, then I have been with other broadband providers until now. Do I still count as a BT new customer? Thanks for the help.
weirdo
11 May 17#248
They paid up the last time I ordered BT Infinity through them a few years ago. So fingers crossed that it's repeated here.
And more recently, I got £160 from Quidco when I went back to BT after being with Sky.
So both cashback sites for BT have been reliable for me.
inspectorhector
11 May 17#247
24 hours on and no cashback tracking for me either on TCB..........like others say will leave it 7 days then put in a missing claim request, wish I'd used quidco now as they seem to be tracking...............
inspectorhector
11 May 17#246
24 hours on and no cashback tracking for me either on TCB..........like others say will leave it 7 days then put in a missing claim request, wish I'd used quidco now as they seem to be tracking...............
HammerTime10
11 May 17#245
anyone switching from Virgin? who has Broadband and PHONE?
BT showing as my BT line no active...and want to charge £50 to activate it lol silly
teambintip
11 May 17#244
Ive just ordered and there's no mention of it
kevjosant
11 May 17#243
Has BT included a returnable(albeit after 6 months) £100 if adding activation cost to first bill ? I never noticed that a few days ago when I had ordered
damienace
11 May 17#241
I see many people leaving VM because Richard is sticking his nose in to politics and funding trashy people.
weirdo
11 May 17#242
I ordered via TCB last night and no sign of it yet. Though when I went through the motions of raising (without actually completing) a missing cashback ticket the transaction is present in the drop down list.
Will wait 7 days before raising a ticket with them.
kwl147
11 May 17#240
To be honest that doesn't bother me so much. Most owners if not all have a degree of controversy around them such as Sky and Rupert Murdoch. This agent really did annoy me though and I find it hard to trust any agents now as a result of the experience. I stressed this out to VM that he has just cost them two customers for life. My sister was looking at VM and won't bother with them now and neither will I.
kwl147
11 May 17#239
I thought that too until I got scammed by the agent who signed me up by pocketing the money I paid for the line rental saver. Unbelievable. Took 4 months of contact to customer service before I was able to be credited the money back for it once I realised that he hadn't put a line rental saver on the system. Sad to say I'm not going to ever come back to VM now.
damienace
11 May 17#238
Anyones TopCashback tracked yet?
Shane17
10 May 17#237
Just ordered this, been with Sky for a while now but they have become shocking recently Got it at £29.99 via google Click this link its £28.99 but for the sake of £1 a month I can't be bothered cancelling and then re-ordering! Cheers op!
PKRichie
10 May 17#236
I wasn't trying to imply fault on you, only that it can't be too popular as everythings automatic these days, the only human part is the Openreach engineers job sheet on the day of activation.
What's strange is that if BT couldn't take over the line, why is your TT broadband off ? as you haven't technically joined BT then who gave the order to cease the TT line, I'd take that up with TT and ask why it stopped.
carlos777uk
10 May 17#235
Thanks for the info but I did simply open the transfer (new account) request with BT; i didn't inform TalkTalk of anything.
PKRichie
10 May 17#234
Not really possible as everything is automated, you place the order, the system accepts the order and it's then sent to Openreach. On the day of activation Openreach swap the old hardware for the new, then for fibre go to the PCP and do the same, job done.
However, if you've notified your provider that you're leaving then a pending stop can cause issues, which is why you always let the transfer close your old account, with the exception being standalone products.
big_ndn
10 May 17#233
Was going to sign up to this so cancelled my Virgin BB and Phone. However, they called and offered me to stay - £25/ month for 150mb BB and weekend calls free. I know BT will work out about £10/ month and is better value but is it worth paying the extra for virgins faster BB and customer service?
Any advice will be appreciated.
carlos777uk
10 May 17#232
I signed up the a similar deal from around two weeks ago with £100 Mastercard and £100 TCB; I still have no broadband. The service was supposed to go live on the 3rd and it's now the 10th.
I've been assigned a case handler who, on the face of things, is being very efficient at keeping me updated and is apparently pressing for escalations and constant feedback from BT wholesale. They say that my issue is with TalkTalk not releasing the line despite the fact that we lost broadband connection (both TT and BT's router tried) on the 4th.
So today we called TalkTalk to complain, and tell them to stop mucking about since we're no longer a customer. They released the line on the 3rd May at 14:46 exactly.
My opinion: BT have over-subscribed, cannot accommodate the influx and are lying through their teeth to keep me hanging on; I would thoroughly suggest anyone look elsewhere than this or any other BT deal.
tan159
10 May 17#231
Don't think it's been mentioned here yet. If you also use your landline, BT anytime call package I think is £8.99 per month but sneakely DOESNT include calls to mobiles numbers.
What I did instead is take out their mobile sim as well which is only £5/month but has unlimited calls (and texts) allowance.
Just hope the MasterCard/quidco pays out
mooseangel
9 May 17#230
out of bt broadband contract now paying around double the cost of £45 for landline and broadband +(£6.75 a month for bt sport.. eh don't even like sport) liked this deal but best they offered me was around £42!! is this deal technically open only to new customers. if so do i have to cancel everything and then resign at sometime in the future?
PKRichie
9 May 17#229
I've seen people paying far less than any new customer offer, ask them in 11 months and then decide :smile:
FREEBIELOVER987
9 May 17#228
well my orders gone through but i know ive ballsd up the quidco cashback cos when the order came up as 47.47 for 24 month i scrapped that one,came out of bt site and when through quidco again so now im gonna have two orders tracked for bt so i doubt i will get the cashback cos quidco will probably think i was tryin g to get cashback twice(especially as im a newbie) grrr
damienace
9 May 17#227
That's so expensive. £30 i feel would be perfect price at all times. What kind of deal can you expect after the year contract?
FREEBIELOVER987
9 May 17#226
oh ,cheers
PKRichie
9 May 17#225
£47.49 is the full price of unlimited infinity 1, you're obviously an existing customer and still logged in.
FREEBIELOVER987
9 May 17#224
anyones elses coming up as a 24 month contract at 47.49 per month? ive tried what PKRichie said and thats whats happening,cheers
FREEBIELOVER987
9 May 17#223
Ok Richie,i will give it a try thanks m8
PKRichie
9 May 17#222
It's for new orders, you can be an existing or previous customer but you have to place a new order to join or rejoin as it is, it's the new account that comes with the reward and setup costs as i mentioned before, the name makes no difference. If you see a message saying you're an existing customer it's because you're logged in on your BT account, use another browser or clean your history.
FREEBIELOVER987
9 May 17#221
isnt it for NEW customers or am i mistaken?,thanks
PKRichie
9 May 17#220
Sign up in your own name if you want, it's the new account that qualifies for the reward, not the person or persons name. You only have to give 30 days notice to end the service which isn't what you're doing, so order the new deal, change the activation date to the 21st June, job done, your old account is closed when the new one starts, you'll go minutes without service and not pay full price.
FREEBIELOVER987
9 May 17#219
Hi,can someone help me out,im with bt at the moment,my 12 month contract finishes on 21 june,would it be possible to sign my partner up for this offer,we have different surnames (we live together obviously) and how would i do it ,im stumped because i presume need to give bt 30 days notice( or something like that) and i dont want to cancel early(to avoid charges)and im stuck because my missus would have to sign up before im even able to give bt 30 dyas notice thanks in advance
MagicGS
9 May 17#218
Go into your account about 2 days after and something should show as pending. My Quidco tracked less than 24 hours at £80. Obv to get that card but going from virgin £44 a month to £10.25 then will save me a lot over the year.
geeadamg
9 May 17#217
My topcashback hasn't tracked either - would normally use quidco but decided that with the £110 inc TV (which I don't really want) it works out equivalent of £8.99 a month which is a bargain. Are TCB good at honouring if I dispute if it doesn't track?
LankyChris
9 May 17#216
My last post above was meant to be a reply to this comment but didn't work.
LankyChris
9 May 17#215
I didn't specify either as it's both for me but their online chat is usually pretty good if you wanted to check.
The BT reward card offers seem to go up and down fairly regularly but I think this is one of the best amounts recently, so if you did want to go for it I wonder if you could just pick an activation date far enough in the future that you'd meet the one month requirement, or if it already has to be one month at the point when you apply. Again worth checking with BT on that.
damienace
9 May 17#214
Lucky, how do you actually see if soemthing has tracked on TopCashBack, maybe i'm looking in the wrong place?
MagicGS
9 May 17#213
My Quidco had tracked and if you sign up in a different name you can order straight away.
AlbertoFrog
9 May 17#212
Thanks for that - I have only just been disconnected so will probably wait. I assume it is one month after disconnection (rather than after the final bill).
damienace
9 May 17#211
Still no sign of cashback tracking in TopCashBack, what a load of noncence.
DevilsNeverCry
9 May 17#210
I signed up for BT Infinity under a similar deal back in March (17/03).
I'm still waiting for my Infinity Fibre (09/05). I am currently on a 'temporary' Copper Broadband line, producing the same crap speeds as TalkTalk was previously (albeit with a SLIGHTLY better Modem). I am paying an additional £3 a month for this over the price that I was paying with TalkTalk. Add to this I spent 6 DAYS with NO home broadband as a result of BT's **** UP.
BT claimed that they 'couldn't do anything' about the price, and kept chatting **** about how it was 'costing them' to set up a temporary connection. This is after I lost half a day of annual leave waiting for an engineer visit I later found out was cancelled, and then an additional 2 hours on the phone with lots of excuses. Next update is apparently due 15/05 for my Fibre.
TL:DR - BT Customer Services are atrocious, had I known how bad of an ISP they were, I would not have even bothered making the jump from TalkTalk, and that's saying something.
PKRichie
8 May 17#209
The TV is 12 month minimum but it's free so it doesn't matter. The BT Sport pack is an optional extra, it's only contractable when taken on promotion, £3.50 per month is full price so you can take it free until July 31st before paying £3.50 from August 1st, when you no longer want it you can give 30 days notice to remove it.
LankyChris
8 May 17#208
Despite quidco saying "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site" in the T&Cs at the bottom of the quidco.com/bt-…and page, there's also a box half way down under "More ways to save at BT Broadband" which explicitly states:
"Enjoy unlimited fibre for just £28.99 per month with a £200 Reward Card"
I went on online chat as these seem to contradict each other and was told the same as the quidco rep posted here, as long as it has the reward card on the page when you click through the offer is valid.
Plus I've now got this saved in a transcript if there are issues.
Despite the bad rep quidco often get on here I've mostly found them alright at fixing issues I've raised, including once before where they refused a claim until I referenced an online chat where they'd previously agreed to it.
damienace
8 May 17#207
I have an idea... Why don't BT scrap these MasterCard incentives and just reduce the prices of the service?
LankyChris
8 May 17#206
It's 1 month.
Having only left BT broadband in February after their price rises I confirmed this via online chat at the time, and again today to be sure. I've saved the transcript, and suggest you do an online chat and do the same, in case of any issues claiming it.
Note I'm still a BT mobile customer but also confirmed that this doesn't matter, it's new broadband customer that matters for the reward card.
damienace
8 May 17#204
I used topcashback, have I messed up? I have never used these kind of things.
H4SS4SSH
8 May 17#205
Signed up 2 weeks ago. I missed the £150 reward card but got £125. Due to activate on the 10th. I phoned BT today to see if they'll change my reward card from the £125 to £200. The woman said it's and online thing, but she can either give me £10 goodwill credit or I cancel and reorder to get the higher value reward card. Topcashback tracked at £90. Anyone know if I cancel under the 14 day cooling off and reorder for the larger reward card whether it would still track in TCB? Would it still consider me as a new customer if i cancel and reorder?
damienace
8 May 17#202
I bit the bullet.
MagicGS
8 May 17#203
I've done Quidco and got Quidco advertising it. Tracking at £80
alex_dis
8 May 17#201
Quidco themselves have been on this thread earlier and said...
'Don't worry, provided that the reward card is also advertised on the BT Broadband Quidco page, then this will not affect your cashback negatively.
Kind regards,
Quidco Representative'
So providing you follow that you should be ok.
alex_dis
8 May 17#200
It'll probably be 12 months, but as other people have mentioned, you can sign up in your partners name (or someone else who lives in the same household)
damienace
8 May 17#198
I currently have Virgin and will be looking at keeping both in the house, is it possible. I also don't know if I have a BT connection, will they come fit it?
Offline
8 May 17#199
No, i've gone through topcashback aswell, Quidco's T&C's clearly state that any cashback users will not be eligible for the reward card, whereas topcashback say the opposite. Obviously there might be ways to get around this, but i'd rather not risk it.
bristolleedsfan
8 May 17#197
BT Sport seemingly subject to minimum 12 Month contract - 3.50 per month from 1 August - please note this is just a web link for illustrative purposes -
Does anyone know how long it takes to revert to being a "new customer" with BT after you have left? Both in terms of taking a new BT offer, and for claiming Quidco?
bulkybuy
7 May 17#195
Lol - understood; thank you
PKRichie
7 May 17#194
You'll pay an extra £10 for the TV activation but if you get an extra £30 cashback, makes sense.
bulkybuy
7 May 17#193
Any answer to this anyone please?
damienace
7 May 17#192
Guys who should I use for cash back!!
bulkybuy
7 May 17#191
Great. Thank you so much x
ficosaneil
7 May 17#190
It depends if you have the ultimate sim only package as well as the BB with TV too. The £80 is for broadband and landline calls bundle.
bulkybuy
7 May 17#189
just trying to sign up, so very sorry for the stupid question. I have looked through the comments and couldnt see a mention so here goes..... are quidco offering £160 now? It seems like they are but I may be totally wrong. If I am then could some kind soul advise if I should use TCB or Quidco. Many Many Thanks
Offline
7 May 17#188
Good point, yeah this is the issue, i took a pretty decent Virgin deal out but then this deal came along and bettered it, so i went for it anyway hoping once i explain the situation to them, they'll be able to sort something out, doubt it but worth a try, if they can i'll cancel Virgin since i'm well within the 14 day cooling off period, if not i'll cancel BT and go ahead with Virgin, already spoke to Sky a couple of days ago giving them my notice so all sorted on that end.
I cannot believe the complete porkie that the guy gave me over live chat, hardly fills me with confidence in BT!
PKRichie
7 May 17#187
Then it'll be c'ya later, Infinity requires an engineer visit at the exchange and PCP, there won't be an earlier date. Plus Sky will want 30 days notice ? a working line takeover takes 10 working days but it will fail if the line has a pending stop.
Offline
7 May 17#186
Yep, that's what i thought, so i'll have to pay for an additional month with Sky to give BT time to take over, nope, i'll just tell BT to either move the activation date forward or it'll be cya later.
PKRichie
7 May 17#185
Don't cancel with Sky, BT taking over the line will stop your Sky broadband, if you have a pending cease your order will fail, leaving you with nothing until a new order is placed. Sky won't automatically recontract you, you just end up on a rolling 30 day contract.
Offline
7 May 17#184
So i just took out a package with BT, their earliest delivery/activation date is 05/06, but my Sky contract will have ended by then, i’ve asked them over chat if they will still be able to transfer over my current landline number and they’ve said it won’t be a problem, is that correct? Don’t they need the line to be open for the transfer to go through?
Nexy
7 May 17#183
Yes. There are two different brands, ECI and Huawei. Get a Huawei one as iirc they are more supported. Last I read the ECI ones don't support G.INP.
PKRichie
7 May 17#182
Unlimited anytime calls gives 1000 free minutes to BT Mobiles and half price calls to any other mobile network, other calling plans are standard rate.
b19m4dd
7 May 17#181
thanks weaverswarfs,will give them a call :smile:
f3rgy15
7 May 17#180
BT don't have a call package that includes calls to mobiles?
Speedbirdjw
7 May 17#179
All my orders tracked and paid with TCB
Offline
6 May 17#178
FYI, here's what the Quidco T&C's say on the BT page:
'Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site'
Whereas Topcashback say the opposite:
'BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility'
hornets
6 May 17#177
Can anyone confirm that the confirmation email specifically mentions the gift card? Many thanks...
Amihuy
6 May 17#176
The Outbound team will call you with better than new customer offer. Waited a week now paying 28 per month instead of 34 which was their renewal offer for line rental weekend calls and 100mb vivid broadband. Good luck and be patient for a few more days....
plath
6 May 17#175
in the bill the £38 is the charge for fibre extra and unlimited weekend and evening calls (and line rental). it's the monthly charge that is billed once after the contract has expired. it is even more because i made calls outside of my call plan. but i omitted that figure.
i told the csa that i'd get a better deal simply by switching and taking advantage of other introductory offers and that i'd came off £26 p/m but he just came back with that **** deal and tried to get me to choose a lesser package.
i just got a numpty.
gummby
6 May 17#174
If you want 24/7 support you will be calling other countries. I prefer UK support. Why would you need support 24/7? Maybe someone did call you? Who knows. You can't blame them for protecting their margins. With TV whoever you go to will charge a tidy penny.
gummby
6 May 17#173
On thw website they offer £33 for 76mb and phoneline. I have not paid my yearly fee for phoneline yet. I have been with them for nearly 5-6 years now. I did this all over internet chat. Why wait on a phone. I suspect your £38 includes other things.
bobbaker
6 May 17#172
What is the cheapest broadband with 24/7 phone and decent service? I am with Virgin and have found them to be good on the whole. But I find them expensive. I phoned to cancel and they wouldn't offer a better deal. They also said a manager would ring me back. Either that didn't happen or they rang when I was out.
Any suggestions? Thanks
funkyfresh8
6 May 17#171
I just contacted BT, and they said I will still be eligible for the £200 reward card despite it not being mentioned in the confirmation emails as I ordered it during the promotional period. I can now refer to this chat, if I run into problems getting it down the line. Quidco also just tracked so all good so far.
Malachi_X
6 May 17#170
That's my worry, think an awful lot of people won't be getting the mastercard and we all know how hit and miss Quidco are
jeffjack
6 May 17#169
virgin media are amazing
jeffjack
6 May 17#168
what speed?
Rbourne
6 May 17#166
No Joy with BT Retentions (I'm out of contract), best he could do was £45/month for 24 months or £48.50/month for 12 months on Infinity 2. No mention of a new router or anything. Probably one of the worst retention calls I've ever made, it made me want to leave BT even more then if I didn't make the call!
stec77
6 May 17#167
OK, so I've found it is the 11th of May. I got confused with TCB refer a friend which ends Monday at 10am.
funkyfresh8
6 May 17#164
Do you get a confirmation email mentioning the £200 reward card? I just ordered from BT, but the reward card is not mentioned anywhere in the emails i got.
Where we can get additional £80 quidco doesn't mention anywhere on the website
pablomalin
6 May 17#160
Just called virgin and no deal for me so BT here I come. What's the average /minimum waiting time to get online as virgin disconnects me in 2 weeks time. And also: quidco or tcb? Normally I use quidco but had few claims rejected recently..
Weaverswarfs
6 May 17#161
Yes I rang them and they put a manual claim for me with the rewards dept.
Just call and ask to the specific Dept :smile:
664737
6 May 17#158
It looks like you need a dialup connection.
pablomalin
6 May 17#159
What will happen if you cancel your order within 14 days, will all the one off costs be recovered or you are being charged on first bill etc? just in case virgin matches the offer in very last minute :smile:
foggy
6 May 17#156
I signed up with the £110 TCB which has tracked and the £150 MasterCard. I was switched on this week. The speed was just the same as SSE at 24meg so went on the web chat. Promised my minimum speed would be 54 within 10 days (saved the transcript). Then searched to claim the reward to be informed I wasn't eligible.
Back on webchat, promised I would get it,saved transcript. Received text to say £150 gift was on way next day.
MagicGS
6 May 17#157
Also quick question. I use my asus router so want modem mode really. Could I buy a white openreach modem off eBay and use that and use my asus router?
jeeves
6 May 17#154
Just had a call from virgin retentions and they have price matched the bt deal at £15/month at their basic 100meg speed.
b19m4dd
6 May 17#155
I signed up for this,now my broadband is setup and running but everytime I try to claim my reward it keeps saying I'm not eligible for it,any1 else had this problem? ??
sagwnias
6 May 17#152
I got connected yesterday. I got the offer they had 15 days ago.
Topcashback £100 did not track on my account, so, I have opened a claim with them and I am waiting.
Also the Mastercard reward is not available on my bt account. I got only connected yesterday, so, still I hope to appear.
tonydouble
6 May 17#153
I just went back and forth with their CS team on live chat as it didn't mention an activation fee before I got my confirmation email, only a £59.99 setup charge.
Result was a £60 credit on account as not only did they charge £50 activation they charged £69.99 for the hub. Got there in the end with a little back and forth but not a great start!
plath
6 May 17#150
I called retentions at plusnet because my old contract ran out at £26 pm for 76mb fibre and they were charging me £38 for the last 4 months. the lowest he'd do was give me £32.
with bt i'm paying £27.95 after cashback. and i get a new superhub. and knowing BT they will increase the price soon so I can switch to someone else's introductory offer.
stec77
6 May 17#151
Sorry for not reread the whole thread (i have just can't remember!) When does this expire? I think it was 10am on Monday? Cheers
avid.fan
6 May 17#148
I can cerainly vouch for the 'issues' with customer service, and I'm not even a customer yet...
- I placed an identical ordr a month ago; - BT contacted me a week later to say there was no capacity in local green box, so order cancelled; - They later checked and admitted there was plenty of capacity, placed a new order supposedly; - Second order got cancelled because there was an 'active order' on my phone line, so no orders could be placed and Sky was unable to remove the order (until within 2 days of activation) - BT was the only company I spoke to or placed an order with, yet they were insistent I had no active orders with them.
...One month on, Sky cancelled the previous order for me to ensure I didn't end up without broadband and now hesitantly trying to place a new order
PKRichie
6 May 17#149
Not for Infinity, Infinity 1 = £50, Infinity 2 = £20
sexgod
6 May 17#146
is there a way aorund the activation fee?
horsey
6 May 17#147
What's the installation procedure with BT? I have a phone line left over from years ago although its dead now, will they just send me their Smart hub and let me plug it in, or will I have to let a flunky in to do that?
happydeals
6 May 17#144
You can use it on online transactions or shops. I am planning to use it load my amazon account.
gummby
6 May 17#145
Yeah with line rental mine works out at £30 a month. The £12.01 was just for 76mb fibre. I have no call plans. End of day they will not break the bank to keep customer. Especially if they are moving to BT as it's the same firm. In 12 months time you will only be switching back to Plusnet or another provider as the initial rates with BT get hiked after the 12 months.
Malachi_X
6 May 17#142
How do you know the Mastercard deal is activated in your order? I ordered a similar deal a few weeks back but when I phoned BT to ask about bill payments using the mastercard I was told there was no sign of it on my order
ewen1605
6 May 17#143
I'm just coming up to my 30 days leaving period, so decided to give BT a call.
They will not even try and match the new customer deal. Guess I'm leaving, but no idea which provider to go with. Annoyingly, BT have actually been pretty good.
Malachi_X
6 May 17#141
I signed up a few weeks back and they told me I would have to cancel and re order as there was no sign of the mastercard on my order. Think they make it up as they go along as complete opposite to what they've told you!
blugardian
6 May 17#140
Would it be wrong of me to recommend this deal to my neighbour in light of the fact i use his Virgin media broadband? It's a decent deal, if missed i'd feel shortchanged! ;P
gummby
6 May 17#138
I just resigned up with Plusnet. I was offered £12.01 a month for 24 months for 76mb fibre. Also a new all in one router which replaced my Openreach and old plusnet modem. I will likely have to pay 16.99 for line rental in due course. Although owned by BT their service is much more reliable. Customer service is good too. I will get no silly price rises on Fibre for next 2 years. If you can get Cashback on Plusnet deal above it's quite good.
Overall fibre costs are falling but line rental rising.
However for BT. So 28.99, calls and cashback seems a good deal for £10 a month. Downside will be it will rise to a much higher total after the 12 months. Albeit speed is 1/3rd slower than deal i got.
MagicGS
6 May 17#139
Switching at this price. If virgin can compete at £15 for 100mbs I might stay but upload is severely restricted so will see. My 30 days notice is 25th May and BT being fitted 21st June so will see. Looking at moving soon and something's virgin is not available so maybe keep with FTTC solution until I know I'm in a vm area.
damienace
6 May 17#136
Can you pay the bill using the mastercard?
jsmith1
6 May 17#137
Syrb What option did you choose (2)
1)Yes, I have a working phone number 2) No, I don't have a working landline and I'd like a new BT phone service
and from the below - existing phone line as you say it is a takeover?
Good news we've found an existing service at this address that we can easily takeover and activate for you! This is the easiest way to start a new service with BT.Or you can choose to get an additional line installed, you'll need an engineer visit. Do you want to use the existing phone line? \x09Yes We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply. \x09No - I understand there is an existing line at the address but I want an additional line No problem. A connection charge may apply.
thecarpetman
6 May 17#135
I'm paying VM £46 for M TV, 100mb BB, & basic phone. Rang this morning to see what they could offer as my 12 month contract ended 2 months ago. Best I got was £41 for the same package. Really considering moving now I've seen this BT deal
Martini
6 May 17#134
Yes.
Martini
6 May 17#132
Consider yourself lucky that you are with Topcashback and not Quidco!
cd1986
6 May 17#133
that's not a good sign but even when you go onto the quick app it says 28.99 a month with £200 reward card and upto 160 cashback?!?!?
andywedge
6 May 17#131
Theendisnear I have deleted your comments. You are not allowed to create multiple accounts on HUKD. If you have anything further to add to this conversation you can do so by using your original HUKD ID (rather than creating more ID's) once you are back from the suspension
jameson10
5 May 17#130
Wouldn't it be best to add the BT TV Starter pack for an extra £10 and get £110 TCB rather than £80 Quidco?
spuddybuddy
5 May 17#129
I signed up to this few weeks back, £150 Master card + £100 tcb, installation date is this thursday, im thinking to cancel to net extra £30...shall I do it? would i have any problems via quido or just stick with what i got and be happy? my virgin is also due to cancel on the 11th?
flaming.h
5 May 17#128
ordered the BT infinity 1 deal, end of February with £110 quidco cash back paid out already !!, and MasterCard of £150 on its way .also had no problems with internet ..
aishakhan894
5 May 17#127
Virgin are expensive but worth it.
Gozer
5 May 17#126
Sounds like EE to me. Maybe the moral of the story is to avoid all broadband companies which go by the name of just 2 letters.
Syrb
5 May 17#125
Just signed up using working line takeover, had to say i had no working phone line to get the option to do this though! My cashback has already tracked as well, lets see what happens.
I agree with what people are saying about BT's hubs as well, my original hub kept on dropping WiFi signals even if you was directly next to the router but Ethernet was working fine. BT said that WiFi was complimentary and unless i bought a new hub they couldn't help me, after that I bought a £100 Asus router and since then I've never had an issue aside from the rare router restart every few months - this was a good 2-3 years ago now.
darkrider13
5 May 17#124
I recently joined when they were offering £150 Mastercard and £80 Quidco. I can confirm that my quidco £80 has been tracked. But no sign of Mastercard. I followed all the steps, logged in and still could not see anything. The website was showing "No rewards to claim". I called customer services and was asked to call the rewards team or email them? I couldn't find their contact number?? Seems like i wont be getting the £150 Master card.
But on the plus side, the service is flawless. I switched from talk talk. My previous talk talk use to get disconnected randomly/intermittently. We have been using BT for the past few days and it works well. Download of 50mbps and upload of 7-8mbps.
RustySpoons
5 May 17#123
Leave my spoons out of this.
meglaman2000
5 May 17#122
FWIW I had a few problems with my BT Mobile plan and they were sorted out quickly and efficiently by competent staff on the phone. Sounds like a different company from some of the comments on this thread... maybe their mobile team is better than their BB team.
TiptreeJam
5 May 17#121
Probably okay if you don't mind switching again in 12 months time and have no issues with your BT phone / broadband service. If the latter than you will wish you stayed away even with cashback. For me it is the long term service / cost that matters.
psudz
5 May 17#120
Some things never change...glad I left BT 7 years ago....
PKRichie
5 May 17#119
Logout of BT.com then clear your cookies and cache or use another browser. Regarding capcity, you'll see on the order or be told before activation, another reason to take over the account rather than cease.
Murts
5 May 17#118
Brilliant, thanks OP, I'd ordered with £100 reward card 3 days ago, I've just cancelled that and will reorder with the £200 card.
calum_h
5 May 17#117
Yes, I use an open reach fibre modem for the connection and a lan cable from that to an ac-1900 router for everything else. Works great. Good speeds, low pings. My family uses about 650gig a month and it's been very reliable. No noticeable drop off in useable performance (we mostly stream) since moving from infinity 1 to 2. Was only getting 60 me down on 1 so with 50+ available on 2 for less money it was an easy decision.
Have had various home hubs over the years and they are all flakier than the set up I have now, causing line to 'down train' itself and pings to increase.
187kid
5 May 17#116
If you're going to join BT make sure you buy a decent router beforehand as the home hub is p#%* poor and constantly resetting, plus they automatically share part of your bandwidth for opensec network if you use it. Make sure you google tcb and BT cash back before factoring it into the deal, as they appear to fail to pay (and if they do it won't be the amount you were expecting) on too many occasions
scottishpunter
5 May 17#115
Cheers Calum,
Will give it one more go.
niconelove
5 May 17#114
be warned quidco do not payout for bt
calum_h
5 May 17#113
Yes, but it was a hassle. I spoke to them when contract was going to end and all the 'offers' were terrible. I signed up with Plusnet and then bt became interested, sending me a letter with a phone number that got me to their retention team. I wanted infinity 2 and anytime calls. Infinity 2 including line rental was 24 a month, anytime calls was 7 a month. I don't use their tv so not sure what was on offer there. I signed up and then had to cancel my plusnet deal.
As I say, a hassle, but got what I needed for what I was prepared to pay. Wanted to stay with bt as we use the bit wi-if network quite a lot.
Calum
Theendisnear
5 May 17#112
OMG! wished I seen this before today when I got installed.
Just had my services activated today coming from SKY (17mb) I switched because they wouldnt offer me a new deal, wished I hadnt now.
I am on infinity 2 and wow only streaming on a now tv box trying to watch the WH game it freezes every 2 seconds completely unwatchable.
Been on hold for 30 mins+ by the time I get through it'll be full time!!
I might even call SKY tomorrow and beg them to take me back, only a few hours since activation and getting major major problems!
Really cheesed off customer.
Firefly1
5 May 17#111
Have BT increased their prices recently? As it'll help us get out of contract in 2-4 months with quidco & £200 :stuck_out_tongue:
kenkojin
5 May 17#110
Just cancelled my contract with Plusnet and I was only 4 months in on my 18 months but since they increased there prices I was able to cancel and get this deal. Deal came through at a good time for me. Thanks Op.
KatieMC
5 May 17#109
BT is great till you have a problem then you are just messed around. I was with them over 20 years for 19 I had no problems but when I did they were not only unhelpful they were positively obstructive! Take the deal and just hope you never need assistance!
thesimpsons_uk
5 May 17#108
Utter crap!!
Avoid at all costs, just put in my cancellation. If you want frequent disconnections, false advertising of speeds and drop-outs constantly then go for BT.
Bargaingirl
5 May 17#107
We changed last year...been really pleased...cashback paid quickly and just followed instructions to get prepaid Mastercard. Speed much faster than Sky....give it a go
cazsilver
5 May 17#106
I`v just signed up to Virgin broadband, Tv & phone for £32, but with the £80 Topcashback & £100 Amazon voucher it works out £17 a month for 100mb....... :smile:
Managed to get this but with £160 cashback with Quidco. I added the TV box (£10 upfront) which boosted my cashback from £109 I think. But still a very good deal
avid.fan
5 May 17#103
Just gone for this with TV too...should come in around £20 a month for the year.
Quidco_Rep
5 May 17#102
Hey there!
Don't worry, provided that the reward card is also advertised on the BT Broadband Quidco page, then this will not affect your cashback negatively.
Kind regards,
Quidco Representative
cazsilver
5 May 17#101
I got Bt infinity last year, can`t use a smart tv without constant freezing & buffering. Bt haven`t helped. Just swapped over to Virgin.......
Mrepg
5 May 17#100
I am a BT customer, Im out if contract and looking to move as they have slammed up the price £65 a month for max fibre, line rental & free calls. If it works its great, mines been brilliant. If you have problems BT are a shambles, they still cant even put the line rental in my name after 4 years
akGTR
5 May 17#99
so what's the broadband speed like?
ramkmr
5 May 17#98
Because the customer service based in UK
X50pence777
5 May 17#97
or you know spend it on the usual weekly shopping that you would have bought anyway...
ministrymason
5 May 17#96
I took this deal 4 months ago. They paid me the reward card and told TCB I never placed my order. Even when I sent screenshots of all the emails and provided all my details.
junkshez
5 May 17#95
BT are appalling, no deal is worth having to put up with their customer support. Sky at least have UK based call centres and have been very helpful anytime I needed them.
dpm
5 May 17#94
Absolutely agree, BT Broadband customer service is easily the worst I've ever experienced. It's not an exaggeration CSAs will literally outright lie just to get you off the call or try and close the ticket. Our problems went on for 6 months before I had to email the CEO direct to get it sorted. If I could get Virgin, I'd drop BT in a heartbeat.
alex_dis
5 May 17#93
Whilst I agree with your assessment of the broadband itself, just glossing over the awful customer service as something you should just live with and not moan about is wrong. We are talking about a massive multinational company here who make millions (billions?) in revenue every year. That they can't get the basics right is shameful. In my case, the incompetence of the customer service cost me money. The broadband was fine once it was up and running, but we are well within our rights to be angry about it. Is that in the T&Cs??
MartinLee2
5 May 17#92
I did the same, however you have 14 day cancellation period, so just cancel it using that and reorder it. Thats what I am doing.
ikskwizituk
5 May 17#91
Lots of moans and groans here, Couple of people bemoaning not getting something or being told something else... Read the terms & conditions and acknowledge what you're signing up to! Secondly, yes BT's customer service is awful but if you're persistent you'll end up with a manager who is semi-competent and willing to take ownership. Certainly in my case I've had a manager look after all account issues I've experienced. All admin issues aside, the broadband is good - no faults, the mobile 4G coverage is good - no faults and I have a YouView box solely running BT Sport for a couple of quid a month - bonus. Even if my experience only lasts 12 months, I'll be satisfied enough at what I've paid for what I've received. I've had much worse experiences from Sky, Virgin & TalkTalk... let's be honest, as long as you follow everything to the tea, you've got a company nailed but ultimately there all as shoddy as each other - rather like energy providers. Morale of the story: Understand what you're signing up to!
g1hsg
5 May 17#90
Welcome to BT. Just have yourself lowered into a bath of Nitric acid instead. I promise you it will be less excruciating than having to deal with BT. Nothing (and I really do mean nothing) would ever entice me to go with BT again.
fleurdelyes
5 May 17#89
I took unlimited BT broadband infinity 1..... Gave all my details and found that there was a £59.99 one off charge. Paid the £59.99 one off charge on my debit card. Checked my bill this morning and found that I've now been billed again £59.99. Apparently it is automatically added to your first bill. spoke to BT this morning and told them about this. Apparently nobody else has ever done it.... asked about my £150 preloaded MasterCard and was told I can't have it because apparently I'm an existing customer. The deal never said anything about being an existing customer or not. I've switched to infinity and wished I hadn't bothered. I haven't noticed any speed increase at all. I strongly suggest you check your latest bill if you've just had infinity with them as you may well have paid £59.99 on top of your bill twice if you paid by card. Robbing gits.
Syrb
5 May 17#88
Not sure if it'll help anyone, but i just got off the phone with BT as the broadband in the house is in my dad's name but since I pay for it I want it in my name.
The BT person said that I'd just need to place a new order online and it will start a working line takeover, and after 30 or so days the line will be switched into my name and I will get all the new customer discounts. This will be interesting to see if this actually works!
imiskeen
5 May 17#87
Thanks for taking the time to reply. Appreciate the info, I'll do the same if contracts exchange this week. :sunglasses: :smile:
markwills
5 May 17#86
cancelled plusnet penalty-free due to their £1 price increase per month
markwills
5 May 17#85
I am in the same situation - signed up 2 days ago. Used live chat to cancel order (took 5 mins) and then reordered.
ngs
5 May 17#84
Totally agree
huangxq2
5 May 17#83
You can choose your activation date (do not know how far you can choose), as long as the activation date is after your existing contract ends, no early termination charge.
You could have a try today.
Cashbacks and rewards card change frequently.
I am getting 120 cashback and £150 reward card.
AlfieW123
5 May 17#82
Just been on the chat for a while. Ive been told you can delay the contract start date for 6 weeks, and the first bill will be in 8 weeks time from ordering. Although the bill will start in 6 weeks, you can move installation back as late as you want. So I am going to wait till the last day of this deal and order it and put it back 6 weeks I think. Although Ill pay a months broadband without living there I think it will work out cheaper
AlfieW123
5 May 17#81
Just been on the chat for a while. Ive been told you can delay the contract start date for 6 weeks, and the first bill will be in 8 weeks time from ordering. Although the bill will start in 6 weeks, you can move installation back as late as you want. So I am going to wait till the last day of this deal and order it and put it back 6 weeks I think. Although Ill pay a months broadband without living there I think it will work out cheaper
ministrymason
5 May 17#80
I took this deal 4 months ago. They paid me the reward card and told TCB I never placed my order. Even when I sent screenshots of all the emails and provided all my details.
pothead13
5 May 17#79
i hope this is not true i claimed my reward last week after activation now just waiting for quidco to be confirmed which i was going to wait 30 days after activation till i contact them if not comfitmed by then. i will be realy gutted if i lose quidco. why is this not mentioned on the deal?
uk3g
5 May 17#78
The card is very much like a debit card BUT there are a number of restrictions that apply. You can't take cash out from ATMs, make contactless payments, use it like an oyster card( if your in London) and a few other things. You could use it to pay off your bill of course, as I've heard others have done on here.
imiskeen
5 May 17#77
I'm in the same circumstance. Looking to complete on a new house (Not in VM footprint) in early June. Wondering what the lead time is for BT installs?? Don't really want to call them as they're meant to be rubbish, but if anyone recently installed could assist it would be appreciated.
m1chaels
5 May 17#76
Nice one - which department did you have to get through to at BT to get them to pay up?
AlfieW123
5 May 17#75
Someone help!
I move into my flat in July, but this deal seems pretty good, is it worth buying it now even though I wont use it for 2 months?
encore
5 May 17#74
i switch every year, once me - once my wife. works fine so far...
usernamenotavailable
5 May 17#73
Central London address, fibre not available. Looks weird to me but hey, in 2 years we'll have crossrail! :thinking:
buddn07
5 May 17#72
I'd love to take this offer, but I can't get fibre in my area (issue with the council not knowing who owns the land around the box).
mum2oneplustwins
5 May 17#71
I took up a very similar deal about 2-3 months ago. Still waiting for my rewards card though! Weirdly, my post got a very cold response for what I thought was a good deal! Very happy that I got my Quidco cashback last week.
jaytoor
5 May 17#70
Yes you can use it anywhere that takes MasterCard and you can for multiple purchases. (I had one last year)
vassy1
5 May 17#69
No I'm fine with the number change for home landline..
jaytoor
5 May 17#68
Last year I had to ring them 8 times and sent countless emails to get my prepaid Mastercard. BT - never again.
They also declined £130 Quidco!
Hot deal if it comes through mind!
JohnnyZee
5 May 17#67
I am also skeptical about Quidco. But even without the cashback, the deal is brilliant.
JohnnyZee
5 May 17#66
Thanks! I called BT and told them I could cancel my order and then re-order for the £200 reward card, or they just change my reward card from £100 to £200. They said they couldn't change the reward card! So then I had to cancel my order. Re-ordered again online with another email/activation date. But definitely worth the effort. You can do a lot with an extra £100!
Dopamine
5 May 17#65
jesus i pay 50 a month :disappointed:
Meathotukdeals
5 May 17#64
Any idea of chance Quidco will not pay out for this deal? This seems a deal breaker for me.
I have not used Quidco for many many years.
RowanDDR
5 May 17#63
Maybe OP could state the speed of the broadband? "Infinity 1" is not a speed, unless you're Buzz Lightyear.
arthur900
5 May 17#62
just check service.i signed up to new deal with bt. been without phone for a week now and been trying to get sorted.been on there chat line over 6 times and passed around from one to another, rang me 3 times saying be sorted within 48hrs still no further forward. so beware before you sign up
samspud
5 May 17#61
U can no problem
IndyS
5 May 17#60
I've experienced poor service from bt, but it was on this site that someone mentioned emailing the chief exec direct, doing this prompts their executive customer team, so no more excruciating calls from agents who don't understand technology or read scripts parrot fashion despite what you tell them. Oh and the exec team are uk based.
MickyD
5 May 17#59
Thanks for that. When I click on the link, I don't see any countdown timer. But am viewing from my iPad, thanks for letting me know.
reed2507
5 May 17#58
their customer service is good ,i suggest you use online chat and ask them to refund the 100 pounds difference otherwise you leave within your 14 days right . you might get the difference credited to your account . just remember to keep a reference for the chat etc.. good luck
alex_dis
5 May 17#57
Are you taking a new working landline? Cos it looks like it won't work if you use your existing number
HammerTime10
5 May 17#56
Well I'm on the 2nd day notice of 30 days now. I was paying £53 a month for 70mb and phone Talk More Anytime
They offered to drop phone package down to make the monthly £38! I said you offer £32 for TV, Phone and 100mb give me that please ....they said it's for new customers only even after that offer finishes it's £40 a month cheaper than I have.
The dude was a bit of **** really saying you won't be able to take your number with you if you go tom someone else...I was like yea ok cancel please!
When i see people paying £28-£35 for 100mb and TV and phone i wasn't going to keep paying them £50 for just broadband and phone.
no phone call back as of yet.
alex_dis
5 May 17#55
Have you tried the 'No, I don't have a working landline and I'd like a new BT phone service' option. It keeps the offer, but I'm not sure if it'll work once you reach the end of the order, though...
mamun001
5 May 17#54
I agree TCB really screwed me over last time, I was expecting a cashback of £200 from BT but TCB were like it didn't work. Lucky for me I called BT up and they honoured it. TCB my A$$!
DAVE3652
5 May 17#53
Did VM not offer you anything when you gave 30 days notice?
Bilal002
5 May 17#52
How do you use this MasterCard? Is it just like a debit card with 200 quid on it? Can I use it anywhere?
palcsaky
5 May 17#51
Afraid that won't work as when I start a dummy order it recognises my number as theirs and only offers a pathetic 24 month deal at £38/month. I don't mind being without service for up to 2 months as I'll barely be at home over the summer. The cessation charge is mean but with BTs MasterCard offers and cashback from Q or TCB it still makes sense to disconnect the line and reorder as a new customer. What worries me that some people were refused fibre as their cabinets were fully subscribed and there was no spare capacity. Any way of finding out if my street cabinet is not oversubscribed?
HammerTime10
5 May 17#50
I was looking at this yesterday just gave VM 30 days notice! it was showing as £100 BT reward.
plath
5 May 17#49
plusnet have been much better than bt. in my experiences with both companies over the years. but the only way to get a good deal is to switch between companies now. so i'm probably back with BT for the next 12 months.
hope it's improved a little bit.
JoeSpur
5 May 17#48
I recently cancelled my BT Broadband (as much as they tried to stop me) and was told if I sign up again I might not get the rewards as it becomes a reconnection rather than a new customer (I kept my phone line as I have had the number for years)...
simile
5 May 17#47
Argh I went with the offer last month of £150 Mastercard and £100 TCB due for installation next week. Just a day off of my 14 day cooling off period so couldn't cancel and get this deal which would have saved £30! Oh well!
hamza123
5 May 17#46
Link not working
vassy1
5 May 17#45
Married but surname is different. So won't have an impact.
alex_dis
5 May 17#44
Are you married to your partner? I'm wondering if it's similar to Sky where your other half has to have a different surname for it to work.
scottishpunter
5 May 17#43
Anyone had any luck with BT retention deals, about to end my BT contract and jump to the Sky £30 a month, but would probably stay with BT for the Sport if they had a good retention deal? Phoned a couple of weeks back but they did not seem concerned I was thinking of leaving.
bennybentley
5 May 17#42
I got a similar deal last month with topcashback 200 card 150 cash back with unlimited fibre calls tv package after cashback works out paying 23 a month for 12 months and the tv box way faster than slow virgin TiVo
JohnnyZee
5 May 17#41
Atleast until Thu 11 May as per countdown on BT website. Perhaps longer if they extend.
MickyD
5 May 17#40
Any indication how long this offer is on for. My existing Talk talk deal finishes on 10th June, I was going to go with Sky, but this looks a cracking deal. Just don't want to pay any early cancellation fees to Talk talk. Any advice appreciated.
vassy1
5 May 17#39
Are you sure? Will it be the same for any network? Even for bt existing customer?
PKRichie
5 May 17#38
Don't cancel your account, you'll go without service and have to pay Openreach's £31 cease charge, the new account taking over will cancel the original account, change the start date on the order to when your old contract ends.
vassy1
5 May 17#37
Just one word of caution. If you are eyeing for cashback and reward then let your Quidco cashback come in first. Then You can claim the reward. Reward must be claimed within the first 3 months. There are chances for Quidco cashback to be declined if you claim the reward prior to cashback. Hope this helps.
uksparky
5 May 17#36
I concur, they set up plusnet purely as a way to try and escape their rep. for poor customer service.
kharma45
5 May 17#35
Excellent, cheers.
cambb
5 May 17#34
Any ideas if i could sign up both of my sets of parents (separate addresses) through Quidco and receive both cashback offers through my account?
novak100
5 May 17#33
Is BT better than plusnet? I recently upgraded my broadband plan in plusnet but i got the feeling like the broadband is actually slower and since they are changing price plan I am eligible to leave them without a penalty.
xigent
5 May 17#32
But where? TalkTalk are even worse, I’ve just spent months getting them to sort out a fault on their system. Some of what they said and did was so ridiculous that it would have been funny if it weren’t so exasperating.
spa
5 May 17#31
same here. was with talk talk couple if years and moved to bt last year and always problems. Changed hub 4 times and still dropping connections
stapsell
5 May 17#30
Please don't touch BT: The MasterCard offer was refused as I was forced to upgrade to all you can eat data. The connection was unreliable, and would generally fail every day and need manually switching on and off again. The box couldn't reconnect itself. The online ability to track data usage was unreliable and so I couldn't manage data without going to uncapped. (And then losing the MasterCard deal). Because the connection was unreliable the BT sport box was a waste of time, was unplugged after a week. It was simply too slow, clunky and rubbish. My wife got confused by free weekend calls and ended up spending a fortune in the evenings after 7pm for a couple of months phoning her mum and dad. The bundled "half price" sim card was barely competitive and was another hassle to change at the end of the contract. I have been so relieved to be off BT the last few weeks. I previously had terrible experience with plusnet 10 years ago and despite good service from EE, I will not touch the whole business. My connection with talktalk hasn't needed rebooting in 6 weeks...never again BT.
scottpauldriver
5 May 17#29
I was gonna use 200 out my debit account to credit my bt services and spend the mastercard on groceries so my accounts would even out. But now you mention a Nintendo... I both hate you and love you
marc81
5 May 17#28
Good deal. I got it last month, £200 reward card and £120 TCB. Received the reward card last week, TCB says a 9 week lead time.
qwales
5 May 17#27
Just moved to this from my standard 15Mb Sky account and if anything I would say things have got worse performance wise but the price is very good.
Nexy
5 May 17#26
If you need broadband, rather than "it's nice to have sometimes", or if you don't have the time to mess about spending hours trying to get a problem sorted... BT Broadband is NOT for you.
They are utterly incompetent. They will lie to your face (well, over the phone). They will not keep on top of any issues you have. They simply don't care about you as a customer.
That's not a problem if everything goes smoothly and you never have to deal with them. It's a frickin' nightmare if you have any issues at all.
Their customer service is akin to trying to scoop your own eye out with a rusty spoon. Their automated menus are occasionally hilariously bad. Their call centres are staffed by, for what feels like the most part of the first line, liars and cheats.
With any phoneline-based broadband you're at the mercy of OpenReach to some degree. You need your ISP to stay on top of that. BT Consumer (the part of BT that sells you BT Broadband and a phoneline) will not do this. They don't care.
Do NOT use your "at btinternet.com" email address, because they WILL hold you hostage with it if they can.
Heat added because this deal is unbelievably cheap. But if you need a decent ISP, look elsewhere.
WaftyCranker
5 May 17#25
Thanks for that one.
WaftyCranker
5 May 17#24
Or you could use for your weekly shopping. Just depends on how financially disciplined you are.
palcsaky
5 May 17#23
You can deposit it into a NS&I direct saver or use it to pay off a credit card bill as it's treated as a debit card.
AnneElk
5 May 17#22
Good deal. Does anyone know if it is possible to have BT broadband and phone line with sky TV? I assume yes and that it wouldn't affect Box Sets, On Demand, Sky Go etc but cannot find confirmation of this anywhere. Cheers.
Tino_G
5 May 17#21
You can credit your BT broadband account with the MasterCard, hence offsetting your bill. I did this when my £100 MasterCard arrived and have had 'free' broadband for the past couple months.
matedodgy
5 May 17#20
I love the fact that people post that a £200 mastercard offsets the per month fee. The reality is that the per month fee will be as advertised and you'll spend the £200 mastercard on something straight away, such as Nintendo's latest console.
matedodgy
5 May 17#19
I started the process of applying after the last post about 3 weeks ago. It all started to go wrong quickly and was told there wasn't any capacity. It kind of reminded me that being with BT is a struggle. Struggle to join, struggle to leave.
poopeetoo
5 May 17#18
spent an hour on the phone with BT this morning as can't claim my gift card apparently "bt .com is a separate company" I would have to speak to them they don't deal with customers. the unhelpful chap filled in a form and doesent know how or when they will get in touch.
hype78
5 May 17#17
You need to claim the card after the service on. Its a bit hidden on their site the easiest way to search for reward claim. After 30 days you will receive a plastic mastercard with £200. You will get an activation code by email and you need to activate the card on purecard.com You can use the card for normal shopping but can't take cash out or pay services using at the gas station etc.
johnw84
5 May 17#16
Just had BT fibre with £150 reward card and £100 cashback via topcashback installed. Typical!!
Hot deal.
johnraggett
5 May 17#15
Although wish I'd have gone this route, just renewed, so I'm still in the cooling off period. I'm paying £21 for unlimited broadband, line rental and basic TV with BT Sport, 18 month contract.
bandit17
5 May 17#14
I would love to ditch Virgin but the best speed I can get from BT or others is 6.5Mb-15Mbps.. Virgin Media holds a monopoly in my area...
johnraggett
5 May 17#13
I believe you'll also get a disconnection charge, it's around £30 as well I believe, robbing gits!!
vassy1
5 May 17#12
Yupp
kharma45
5 May 17#11
If you already have BT and you're coming to the end of your term, could you take it out in your partners name instead of your own, technically be a new customer and get this deal?
JohnnyZee
5 May 17#10
Damn! I signed up for BT just two days ago. There was a £100 MasterCard up for grabs then. now it is £200. Can I get this changed without cancelling the order and then re-ordering now?
Steve1205
5 May 17#9
I was surprised to get the £105 from BT but I never got anything from Three or Talk Talk.
m1chaels
5 May 17#8
Who did you have to sleep with to get BT cashback from TCB?! Never TCB again for me and I used to be a TCB brand ambassador.
uk3g
5 May 17#7
Its very easy. Once your setup, go into your account online and it will be available for you to claim. I claimed mine within a week of installation and the card arrived a week later.
But you have you claim it as BT won't automatically send it out to you.
ficosaneil
5 May 17#6
Showing as £29.99 for me (yes I know it's only a quid a month). Great deal though. Edit: strangely when I go via google it says £29.99, when I go via HUKD link it says £28.99.
terriclarkfan
5 May 17#5
Got the similar deal a couple of months ago. You claim the gift card via a website once your services are live; my card turned up a few days afterwards. Very happy so far. HEATED!
vassy1
5 May 17#4
You can cancel the contract rather renewing. Do it 30 days before the renewal date. Take the new account in your partners name or your name(not sure). You should get all the rewards. You ll be charged £60 for line activation. I getting in on my partners name the new account. BT are fine with it and said they would pay in the reward.
palcsaky
5 May 17#3
Fantastic price and only 12 month contract. Only problem I'm already with BT coming to the end of the contract. Any idea how quickly I can reconnect back to BT after cancelling the line completely and what are the extra costs compared to the usual switching? I'm not bothered about the change of my landline number.
ath007
5 May 17#2
Can I ask how do you claim the gift card?
Steve1205
5 May 17#1
I got a similar deals a few months ago. I went with Topcashback and got £105 back within 4 weeks. I vote hot.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
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Opening post
£28.99 per month including line rental and weekend UK landline calls. Add £59.99 for activation and BT Smart Hub router. Total cost over the full year £407.87.
Factor in £200 prepaid Mastercard + £80 Quidco and potentially its £10.65 per month.
Latest comments (423)
Then Amazon requested the full balance which was no longer available as Amazon had pre-authorised the £1 effectively reducing my balance by £1
Retrying with a top £1 less than my balance...
The T&Cs say something about charging a fee if there are no transactions for a few months (dormant fee).
[quote]If you do not use your card for a period of six (6) consecutive months we may start charging you monthly the Dormancy Fee (see Fees and Charges). If applied, this fee will be charged until you use your card again, the balance on your card reaches zero (0), or until your card expires; whichever comes first.[/quote]
[quote]Dormancy Fee £2.00 per month, charged until the card is being used again, the card balance reaches zero (0) or until expiry of your card.[/quote]
purecard.com/Get…893
Passcode is needed, also Activation.
Login is created. There is a number on the front of the credit card NOT the credit card number but a shorter number below the credit card number.
I had to faff around to create a login but it worked in the end: So BT.COM>Login to MY BT>LOGIN>My BT
Once signed up you login here purecard.com you will need your login and passcode you created for the pure website these items are NOT the same and anything on the BT Web site! Again BT and Pure use different terms for the SAME information so I had to faff around some more got it working in the end
productsandservices.bt.com/pro…ard
Contact page bt.custhelp.com/app…090
This is the cardT&Cs productsandservices.bt.com/con…pdf
The cards are set to expire in ONE YEAR so best to write down all the card details and set a reminder or spend the money!
On the other hand, it could've been refused completely, so be grateful you got at least half :sweat_smile:
-------------------
This article ought to be posted along with every cashback-related deal: The 5 MAJOR cashback safety rules
As the 1st point stresses: "The best way to approach this is to consider cashback as a bonus if you get it, but don't let it drive your purchasing decisions."
Try unpluging everything except one phone. Check it in different sockets, ideally the master phone socket too if you know which is, swap microfilters for it. Do the same with the hub. If it's OK then try and find if there's one socket, phone extension, filter, phone etc that's causing the problem by connecting then back up in turn.
Was waiting on £80 Top cash back to track after a claim was lodged now it's payable! but not for £80!
£140! oO
So I have had £340 for taking this deal out HAHA
"Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive.
"
Can feel an argument with them brewing here!
My infinty 1 went live on 26th June and checking back my order was placed on 18th May which I'm sure was just before the £200 card offer ended. Can anyone confirm the date it ended and also how to go about querying the amount?
Got it around month after I claimed it.
£200 card eward card and £70 Cash back not bad going
Infinity went live on 2 June, claimed reward card on 7 June, received the email straight away which states, "Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive."
But since it's 3 July now I'm worrying about whether or not it will arrive.
Is it safe enough to apply for the Mastercard now (folks here say you have 3 months to claim) or should i wait for it to be payable?
Got an email from BT this morning about my old service stopping. It says I'll be £96.50 due to a £31 cease charge and £65.50 for the remaining months. The end date of my contract is today, 26th June, and I placed the order for my new broadband at least 6 weeks ago in mid May. Is anyone able to advise on this and the best way to argue it so I don't need to pay it and the best contact for BT to sort it out?
Got my £200 reward card today, not bad for an existing customer using all the same details apart from a new email address. Just waiting on Quidco which did track :sunglasses:
Also no tracking of TCB (_;) waiting on claim
I was an existing BT Fibre customer out of contract yesterday, i signed up for this deal last month with all of the same details apart from i needed to use a different email address. Activation date was today and it's all working perfect, had the text from BT to confirm its completed. Got a new HomeHub 6 as well, not decided if im going to plug it in yet as the HomeHub 5 is working fine. Will give it a couple of days before i claim the reward just to make sure everything has registered at their end. Quidco tracked too - £80
So far so good :smile:
I clicked claim and a tick appeared. No mention of the amount, but as I was typing this comment I got this text on my phone "Hello, BT here. Thanks for claiming your GBP 200 BT Reward Card. We'll be sending it in the post shortly. It could take up to 30 days for it to arrive. We hope you enjoy your reward." Also got an email confirming the same "Thanks for claiming your £200 BT Reward Card. We'll send it in the post shortly. It could take up to 30 days for it to arrive." :smile:
Once you have claimed you will get an email very quickly that states :-
'Thanks for claiming your £200 BT Reward Card
We'll send it in the post shortly. It could take up to 30 days for it to arrive.
still not TCB tracked (_;)
Respect
I was told to return mine after my 12 month contract completed. community.bt.com/t5/…838 However I think the unit belongs to you after 12m, I got conflicting info from BT. I'd get something in writing from them.
I got some old EE and Thomson ADSL2 modems from Freecycle I used the cases for home automation (ESP8266 with 433Mhz transmitter to control remote sockets) useful for lighting control, AV stuff and also automatically rebooting a router, access point, modem that is not responding. The PSU are normally good quality also so can be reused. Some units can be used as Access Points to improve WiFi range or WiFi Bridges to span spaces without wires (e.g. AP to AP no cables to provide wired internet to a room with no wired connection). Some units also take custom firmware for more options.
I'm currently a BT Broadband customer and current deal set to expire on 26th June, so signed up to the new deal taking a new phone line as we only use it for the broadband. The order has processed as normal so far. The retentions at BT showed no interest in offering me any kind of a deal for me to renew my contract hence going down this route
Phoned them today and seems like the local cabinet is at max capacity, funnily enough this didn't stop them from taking my order over two weeks ago. And to cap it off they will update me in a week and not even guaranteed to be resolved, until then I'm without broadband and on a waiting list according to their ADSL checker.
Browsing around it seems I'm not the only one this has happened to with people waiting days, weeks and even months for it to be sorted out. Hope all of you don't encounter such BS!
So yeah, anyone who did this deal via a working line takeover then chances are the person who owned the line before hand has been charged £31 (and would've gotten an email stating this as well) - so make sure they check the final bill.
I did it all right! new browser cleaned cookies, cache, even popped up we have recorded your click....
I was going to give it a few days but not sure what to do now.
installation date is 29th May by the way.
Username : [email protected]
password- leave it blank :smile:
I don't have any problems on my line. Do you think i should I sell the hub or keep it?
Ah-ha, ta very much. I'd seen a couple of people report very quick tracking so went into worrywart mode. I am suitably rebalanced and reassured now :wink: Thanks again!
"Please note:
There is a possibility that your cashback could be declined and if you have the option to cancel or return your purchase, you may wish to consider doing this rather than raising the claim for missing cashback.
If you raise a cashback claim the Quidco support team will hold this for 30 days from the purchase date. The reason for this is that BT Broadband will only accept claims after this time has completed."
Install date set for 14 days' time - I'm aware of the 45-day Mastercard claim period, so balancing this out with the 30-day 'Quidco support team' period.
I'm thinking I should just go ahead and submit the cashback/tracking claim either later today or tomorrow, but before I do... Has anyone had a similar experience with this before / or can lend some advice?
(I don't want to screw up the claim). Thanks in advance!
• Unlimited Infinity 1 plus weekend calls for £28.99 a month plus £59.99 activation and postage fees. (£200 prepaid MasterCard expected and £80 Top Cashback tracked)
Just ordered:
• 15GB BT Mobile SIM at £16 a month despite my broadband not being live yet. (£100 Amazon gift card with this)
• 400 minutes, Unlimited texts, 500MB SIM at £5 a month. (£30 Amazon gift card)
Factoring in the £200 MasterCard, £80 TCB, £100 Amazon gift card and £30 Amazon gift card and the upfront costs, this makes it effectively £20.82 per month for the lot. Bargain!
100mb Virgin package:
Download 2.77Mb
Download 1.40
BT 52MB package:
50.17mbs
download 9.35
Can't wait to get rid of virgin. BT offered me guarantee speed of 50mb and it hits it almost every time!
Virgin coming to an end on 5th-6th June and no call back of an offer so screw them!
£28.99 a month for BT Infinity 1 and Phone Line
£59 up front
£80 Cashback (TCB)
£200 Mastercard
Earliest activation available was 30th May.
Let's hope it all works out and I get it all haha
Anyone know a way of using the £200 to add to the BT account?
Yes you have to contact them to merge the old account with the new.
I was going to add the 'free' TV - Quidco looks to offer £100 cashback and TCB offers £80 cashback. I'm assuming that's eligible with the £200 Reward card from Quidco, too (despite its website mentioning £150).
I know it's £28.99 via MSE's affiliate link, but I'd assume you can't get TCB or Quidco cashback @ £28.99 per month, only at £34.99 per month.
Or does Quidco give £28.99 for 52Mb + cashback + reward card? (EDIT: Yus, I believe so, and better cashback via Quidco. Right then, about to do what I never thought I would do - sign-up to BT.). FYI: You can pay for line rental upfront and save £20.80 and protect yourself against price rises mid-contract (unless you want to pay monthly and keep that as leverage to leave BT penalty-free if they increase prices mid-term).
So I should just take out the new deal on a broadband only basis and add the BT sport on whenever I choose to? TBH I'd prob wait until the new football season starts again in August
For a day or two you'll go without the broadband discount or contact them and give 30 days notice to cancel just the sport, If you merge you'll not go without sport, if you cancel you'd save a couple pounds that you pay more for without the broadband discount.
BT Reward Card Offer Dates
From 05.05.17 until 18.05.17 new to BT customers are eligible for a £150 BT Reward Card when ordering a BT Broadband package and a £200 BT Reward Card when ordering a BT Infinity package. Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
Reading other posts, am I right in thinking if I go though the process of signing up again to a new customer deal, using 26th June as an activation date and requesting a new landline number it should all go through ok? Don't mind changing landline as it's only for the BB and can even put the account in my wife's name. I'd like to stay with BT for BT sport and also upgrade to infinity. The infinity deals just now are the same price as I'm currently paying for regular BB
One issue I might have is that my Sky viewing card is already linked to a BT broadband account when trying to use it for a new order. Does anyone know a way around that?
Vouchers Team bt.custhelp.com/app…090
You need to
1) Turn off any ad blockers
2) Delete your cookies on your browser
3) Login to Topcashback
3) Select BT in TBC and go to the link for £80 cash back with upto £200 card (Infinity 1 with Phone) or higher one if you want TV etc "New Customer Infinity BT Broadband + Calls, Up to £200 BT Reward Cards,Exclusive Offer £80.00"
4) Select the packages offered on the Landing page you first see: "Unlimited Infinity 1" with £200 card is the one I went for
5) Complete the sign up, payments, direct debit etc in one go
6) Don't contact BT by phone or on line wait for the emails and confirmation to come through I signed up around 11am today and the confirmations, activation date, equipment date etc were all sent. I also got a confirmation from TCB that the BT purchase was being tracked.
I have a separate browser (Opera) that I have set to clear cookies when I close it. It's not my main browser I load it only when I need to use TCB. Indeed the login page for TCB is my home page on Opera. This way I know I have a clean browser to use for TCB. TCB the ad tracking companies and retails use the cookie to track the purchases so having a clean TCB only setup for purchases makes things simpler for purchases.
You can of course use Firefox, Chrome, Edge etc in place of Opera I just used it as an example of a browser I do not use as my main browser only for TCB / Quidco purchases.
Speed Vs Cost, choose what suits you.
No break in service
Landline number will change but i only use it for internet so makes no difference to me
Your original account will remain active and live until your new account goes live
You'll be without service for no more than 30 minutes
You won't pay the £31 cease charge, you will have to pay the £59.99 setup costs (activation and postage)
[s]Once the original account is closed you'll get a final bill which will be recalculated to the date it stopped.[/s]
You won't have a final bill as BT mobile would remain active, the following bill would refund any advance charges for line and BB
*Edit*
Just noticed you had BT Mobile, that will remain active on the original account and will have the broadband discount removed, once your new account is up and running, you can merge the original account that has mobile with the new account, your £5 broadband discount will be applied again, just call them the day after the new broadband account goes live.
Me: Please confirm that I need not do anything when order with another provider...1.No notice, 2.NO MAC code and 3.I will be charged pro-rata for phone rental and broadband until the changeover date 4. I assume all I loose will be £5 discount on each SIM card
BT: All correct
Have you recontracted or took another promotion ?
Me: this wont be redundant if new contract is my partner's name
BT: If that is case, then you would still have a disconnection charge for your services, the activation cost for the broadband would apply and the landline number would be lost
Me:In that case there is no choice but to go to another provider, this is too unfair on old customer
BT: i am sorry you feel that way, but you did get your new customer reward card last year, did you not?
Me: and I have been taken for granted for last 8 months...nearly £ 40 months than if I had cancelled then??? may I ask why there would a disconnection charge as I am not in contract with BT anymore?. My understanding is if I change the provider I pay pro-rata to the date of change over, I do not have to give BT any notice, and there are no disconnection fee. Is this not misinformation, is it?
Bt: Of course, if you are changing provider and taking your services with you the charge does not apply, but as you say if you partner took the services in her name, you are not transferring your services, you are in fact cancelling altogether. But besides that...Any new contract would start from the next working day, we cannot change that. If we could we would believe me.
Would you have a break in service?
Would you hold your old landline number?
Sky new deal-hotukdeals.com/dea…154
Thanks for this, BT suggesting i have to pay £31 also.
Did this approach work?
Thanks
However I wouldn't be signing up to a 12 month contract with a different provider purely based on the router they supply.
I don't know about virgin but most providers you can use your own router anyway if you need a better signal, although sometimes need to use the supplied one if you want any customer support. Have a look into buying your own.
Another option is homeplugs if the only device you use in the loft can have a wired connection.
We're currently with Now TV and the wifi signal isn't as good using their router.
Suppose you could try a wifi extender?
already received 200£ reward card
and also received 120£ from topcashback
recommend!
Just ordered ,
I was paying £45 per month for the same set of services from talk talk.
And more recently, I got £160 from Quidco when I went back to BT after being with Sky.
So both cashback sites for BT have been reliable for me.
BT showing as my BT line no active...and want to charge £50 to activate it lol silly
Will wait 7 days before raising a ticket with them.
Got it at £29.99 via google
Click this link its £28.99 but for the sake of £1 a month I can't be bothered cancelling and then re-ordering!
Cheers op!
What's strange is that if BT couldn't take over the line, why is your TT broadband off ? as you haven't technically joined BT then who gave the order to cease the TT line, I'd take that up with TT and ask why it stopped.
On the day of activation Openreach swap the old hardware for the new, then for fibre go to the PCP and do the same, job done.
However, if you've notified your provider that you're leaving then a pending stop can cause issues, which is why you always let the transfer close your old account, with the exception being standalone products.
Any advice will be appreciated.
I've been assigned a case handler who, on the face of things, is being very efficient at keeping me updated and is apparently pressing for escalations and constant feedback from BT wholesale. They say that my issue is with TalkTalk not releasing the line despite the fact that we lost broadband connection (both TT and BT's router tried) on the 4th.
So today we called TalkTalk to complain, and tell them to stop mucking about since we're no longer a customer. They released the line on the 3rd May at 14:46 exactly.
My opinion: BT have over-subscribed, cannot accommodate the influx and are lying through their teeth to keep me hanging on; I would thoroughly suggest anyone look elsewhere than this or any other BT deal.
What I did instead is take out their mobile sim as well which is only £5/month but has unlimited calls (and texts) allowance.
Just hope the MasterCard/quidco pays out
If you see a message saying you're an existing customer it's because you're logged in on your BT account, use another browser or clean your history.
You only have to give 30 days notice to end the service which isn't what you're doing, so order the new deal, change the activation date to the 21st June, job done, your old account is closed when the new one starts, you'll go minutes without service and not pay full price.
The BT reward card offers seem to go up and down fairly regularly but I think this is one of the best amounts recently, so if you did want to go for it I wonder if you could just pick an activation date far enough in the future that you'd meet the one month requirement, or if it already has to be one month at the point when you apply. Again worth checking with BT on that.
I'm still waiting for my Infinity Fibre (09/05). I am currently on a 'temporary' Copper Broadband line, producing the same crap speeds as TalkTalk was previously (albeit with a SLIGHTLY better Modem). I am paying an additional £3 a month for this over the price that I was paying with TalkTalk. Add to this I spent 6 DAYS with NO home broadband as a result of BT's **** UP.
BT claimed that they 'couldn't do anything' about the price, and kept chatting **** about how it was 'costing them' to set up a temporary connection. This is after I lost half a day of annual leave waiting for an engineer visit I later found out was cancelled, and then an additional 2 hours on the phone with lots of excuses. Next update is apparently due 15/05 for my Fibre.
TL:DR - BT Customer Services are atrocious, had I known how bad of an ISP they were, I would not have even bothered making the jump from TalkTalk, and that's saying something.
The BT Sport pack is an optional extra, it's only contractable when taken on promotion, £3.50 per month is full price so you can take it free until July 31st before paying £3.50 from August 1st, when you no longer want it you can give 30 days notice to remove it.
"Enjoy unlimited fibre for just £28.99 per month with a £200 Reward Card"
I went on online chat as these seem to contradict each other and was told the same as the quidco rep posted here, as long as it has the reward card on the page when you click through the offer is valid.
Plus I've now got this saved in a transcript if there are issues.
Despite the bad rep quidco often get on here I've mostly found them alright at fixing issues I've raised, including once before where they refused a claim until I referenced an online chat where they'd previously agreed to it.
Having only left BT broadband in February after their price rises I confirmed this via online chat at the time, and again today to be sure. I've saved the transcript, and suggest you do an online chat and do the same, in case of any issues claiming it.
Note I'm still a BT mobile customer but also confirmed that this doesn't matter, it's new broadband customer that matters for the reward card.
'Don't worry, provided that the reward card is also advertised on the BT Broadband Quidco page, then this will not affect your cashback negatively.
Kind regards,
Quidco Representative'
So providing you follow that you should be ok.
productsandservices.bt.com/pro…tml
I cannot believe the complete porkie that the guy gave me over live chat, hardly fills me with confidence in BT!
Plus Sky will want 30 days notice ? a working line takeover takes 10 working days but it will fail if the line has a pending stop.
Sky won't automatically recontract you, you just end up on a rolling 30 day contract.
'Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site'
Whereas Topcashback say the opposite:
'BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility'
i told the csa that i'd get a better deal simply by switching and taking advantage of other introductory offers and that i'd came off £26 p/m but he just came back with that **** deal and tried to get me to choose a lesser package.
i just got a numpty.
Any suggestions? Thanks
Just call and ask to the specific Dept :smile:
Back on webchat, promised I would get it,saved transcript. Received text to say £150 gift was on way next day.
Topcashback £100 did not track on my account, so, I have opened a claim with them and I am waiting.
Also the Mastercard reward is not available on my bt account. I got only connected yesterday, so, still I hope to appear.
Result was a £60 credit on account as not only did they charge £50 activation they charged £69.99 for the hub. Got there in the end with a little back and forth but not a great start!
with bt i'm paying £27.95 after cashback. and i get a new superhub. and knowing BT they will increase the price soon so I can switch to someone else's introductory offer.
- I placed an identical ordr a month ago;
- BT contacted me a week later to say there was no capacity in local green box, so order cancelled;
- They later checked and admitted there was plenty of capacity, placed a new order supposedly;
- Second order got cancelled because there was an 'active order' on my phone line, so no orders could be placed and Sky was unable to remove the order (until within 2 days of activation)
- BT was the only company I spoke to or placed an order with, yet they were insistent I had no active orders with them.
...One month on, Sky cancelled the previous order for me to ensure I didn't end up without broadband and now hesitantly trying to place a new order
I have a phone line left over from years ago although its dead now, will they just send me their Smart hub and let me plug it in, or will I have to let a flunky in to do that?
They will not even try and match the new customer deal. Guess I'm leaving, but no idea which provider to go with. Annoyingly, BT have actually been pretty good.
Overall fibre costs are falling but line rental rising.
However for BT. So 28.99, calls and cashback seems a good deal for £10 a month. Downside will be it will rise to a much higher total after the 12 months. Albeit speed is 1/3rd slower than deal i got.
What option did you choose (2)
1)Yes, I have a working phone number
2) No, I don't have a working landline and I'd like a new BT phone service
and from the below - existing phone line as you say it is a takeover?
Good news we've found an existing service at this address that we can easily takeover and activate for you! This is the easiest way to start a new service with BT.Or you can choose to get an additional line installed, you'll need an engineer visit.
Do you want to use the existing phone line?
\x09Yes
We'll contact the current owner of the line, transfer it to you and give you a new phone number. A connection charge may apply.
\x09No - I understand there is an existing line at the address but I want an additional line
No problem. A connection charge may apply.
I agree with what people are saying about BT's hubs as well, my original hub kept on dropping WiFi signals even if you was directly next to the router but Ethernet was working fine. BT said that WiFi was complimentary and unless i bought a new hub they couldn't help me, after that I bought a £100 Asus router and since then I've never had an issue aside from the rare router restart every few months - this was a good 2-3 years ago now.
But on the plus side, the service is flawless. I switched from talk talk. My previous talk talk use to get disconnected randomly/intermittently. We have been using BT for the past few days and it works well. Download of 50mbps and upload of 7-8mbps.
Regarding capcity, you'll see on the order or be told before activation, another reason to take over the account rather than cease.
Have had various home hubs over the years and they are all flakier than the set up I have now, causing line to 'down train' itself and pings to increase.
Make sure you google tcb and BT cash back before factoring it into the deal, as they appear to fail to pay (and if they do it won't be the amount you were expecting) on too many occasions
Will give it one more go.
As I say, a hassle, but got what I needed for what I was prepared to pay. Wanted to stay with bt as we use the bit wi-if network quite a lot.
Calum
Just had my services activated today coming from SKY (17mb) I switched because they wouldnt offer me a new deal, wished I hadnt now.
I am on infinity 2 and wow only streaming on a now tv box trying to watch the WH game it freezes every 2 seconds completely unwatchable.
Been on hold for 30 mins+ by the time I get through it'll be full time!!
I might even call SKY tomorrow and beg them to take me back, only a few hours since activation and getting major major problems!
Really cheesed off customer.
Avoid at all costs, just put in my cancellation. If you want frequent disconnections, false advertising of speeds and drop-outs constantly then go for BT.
vouchers.bt.com/cla…rd/
Don't worry, provided that the reward card is also advertised on the BT Broadband Quidco page, then this will not affect your cashback negatively.
Kind regards,
Quidco Representative
Just swapped over to Virgin.......
Couple of people bemoaning not getting something or being told something else... Read the terms & conditions and acknowledge what you're signing up to!
Secondly, yes BT's customer service is awful but if you're persistent you'll end up with a manager who is semi-competent and willing to take ownership. Certainly in my case I've had a manager look after all account issues I've experienced.
All admin issues aside, the broadband is good - no faults, the mobile 4G coverage is good - no faults and I have a YouView box solely running BT Sport for a couple of quid a month - bonus.
Even if my experience only lasts 12 months, I'll be satisfied enough at what I've paid for what I've received.
I've had much worse experiences from Sky, Virgin & TalkTalk... let's be honest, as long as you follow everything to the tea, you've got a company nailed but ultimately there all as shoddy as each other - rather like energy providers.
Morale of the story: Understand what you're signing up to!
The BT person said that I'd just need to place a new order online and it will start a working line takeover, and after 30 or so days the line will be switched into my name and I will get all the new customer discounts. This will be interesting to see if this actually works!
You could have a try today.
Cashbacks and rewards card change frequently.
I am getting 120 cashback and £150 reward card.
I move into my flat in July, but this deal seems pretty good, is it worth buying it now even though I wont use it for 2 months?
They also declined £130 Quidco!
Hot deal if it comes through mind!
I have not used Quidco for many many years.
They offered to drop phone package down to make the monthly £38! I said you offer £32 for TV, Phone and 100mb give me that please ....they said it's for new customers only even after that offer finishes it's £40 a month cheaper than I have.
The dude was a bit of **** really saying you won't be able to take your number with you if you go tom someone else...I was like yea ok cancel please!
When i see people paying £28-£35 for 100mb and TV and phone i wasn't going to keep paying them £50 for just broadband and phone.
no phone call back as of yet.
hope it's improved a little bit.
I recently upgraded my broadband plan in plusnet but i got the feeling like the broadband is actually slower and since they are changing price plan I am eligible to leave them without a penalty.
The connection was unreliable, and would generally fail every day and need manually switching on and off again. The box couldn't reconnect itself.
The online ability to track data usage was unreliable and so I couldn't manage data without going to uncapped. (And then losing the MasterCard deal).
Because the connection was unreliable the BT sport box was a waste of time, was unplugged after a week. It was simply too slow, clunky and rubbish.
My wife got confused by free weekend calls and ended up spending a fortune in the evenings after 7pm for a couple of months phoning her mum and dad. The bundled "half price" sim card was barely competitive and was another hassle to change at the end of the contract.
I have been so relieved to be off BT the last few weeks. I previously had terrible experience with plusnet 10 years ago and despite good service from EE, I will not touch the whole business.
My connection with talktalk hasn't needed rebooting in 6 weeks...never again BT.
They are utterly incompetent. They will lie to your face (well, over the phone). They will not keep on top of any issues you have. They simply don't care about you as a customer.
That's not a problem if everything goes smoothly and you never have to deal with them. It's a frickin' nightmare if you have any issues at all.
Their customer service is akin to trying to scoop your own eye out with a rusty spoon. Their automated menus are occasionally hilariously bad. Their call centres are staffed by, for what feels like the most part of the first line, liars and cheats.
With any phoneline-based broadband you're at the mercy of OpenReach to some degree. You need your ISP to stay on top of that. BT Consumer (the part of BT that sells you BT Broadband and a phoneline) will not do this. They don't care.
Do NOT use your "at btinternet.com" email address, because they WILL hold you hostage with it if they can.
Heat added because this deal is unbelievably cheap. But if you need a decent ISP, look elsewhere.
Or you could use for your weekly shopping. Just depends on how financially disciplined you are.
Hot deal.
But you have you claim it as BT won't automatically send it out to you.
Great deal though.
Edit: strangely when I go via google it says £29.99, when I go via HUKD link it says £28.99.