it's still 199 on the website, how do I get the 99 pound price?

I just called john lewis and they said they don't price match with an online shops though. I then showed this page and they said this could be a false statement :disappointed:

I tried JL Price match with Sainburys phone last week. They refused with the below statement;

"Software has been installed onto the device at Sainsbury's that will lock the phone to the network of the first SIM used. This means that if a customer were to purchase the phone and, for example, first use a Vodafone SIM and then change to an o2 SIM, this second SIM would not work. SIM Free phones sold by John Lewis, do not have this software installed and as such remain unlocked forever.
Therefore, on this occasion I am sorry I cannot match the price offered by Sainsbury's. "

Exactly the same happened to me. Wonder how come Mods allowed this post.

I filled in their price match form. I put The Sainsbury's phone shop as the cheaper seller.
This is the rest of the email:

To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number and your order number.Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action.

So I have to pay their price at first (199.95), but they refund the difference later. Final price will be £99. Try to fill in the form first rather than calling them , I got my reply pretty quickly.

why is my deal cancelled?

this is odd as its under sim free section from phoneshop not under PAYG which are locked to a specific network? i have sent a price match and written that under the information section see what they say.

I got the price match authorised no problem.

I bought one of these on 26.4 for £129 and John Lewis agreed to refund another £30 as the price dropped again to £99. I'm going to get another for my partner. I'm sorry some people couldn't get this deal. Maybe they try to price match not a sim free version or they get a not very friendly JL staff .There so many B&M deals on HUKD which get really hot although I never can find them in my local stores and my deal is cancelled straightaway.
Another reply from JL:

Thanks for your further price match request for the Alcatel Idol 4 Smartphone.

I’ve looked into your request and will gladly match the price of £99.00 for this item seen at Sainsbury's.  To reflect this, I’ve credited your payment card with £30.00; please allow up to five working days for this amount to show on your account statement.

In the meantime should you have any further queries or concerns, please don’t hesitate to contact the Never Knowingly Undersold team again by responding to this email.  

Kind regards,

Rob

John Lewis.com

I got honored the price match only catch pay the £199 then get a refund, well that normal anyway with JohnLews

Mods turn this deal back on please. Its working just fine.

ordered straight from Saintsbury's Phone Shop for £99, delivery tomorrow by DPD, so no hassle this time

Do you get the JBL headphones with it? The picture suggests so but the description doesnt mention it.........unless im not looking properly lol.

Yes its a packaged deal.

JBL headphones, a clear hard case, a black flip case, VR headset, strap, and screen protector.

JL deal doesn't include a flip case. Other members mentioned that the Sainsbury's deal has it, I'm not sure. I ordered a tampered glass screen protector as the one in the box isn't fingerprint resistant.

This will be a hit and miss! Most people will not get it. I worked for JL for over 10 years. Mobile Phone price match can get tricky.

Anything better for this price?

would one year warranty be with sainsburys phone shop or Alcatel? assume if ordered from JL then they cover the 2nd year

Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note 4 from China, but was so confused looking at them with different versions and where to buy one from.

Yeah can't see anything. Sorely tempted by this or getting a Xiaomi Note 4 from China, but was so confused looking at them with different versions and where to buy one from.

As far as I know AliExpress is still best for the Note 4 - with regards to the correct model just search note 4 global. As long as it is the Note 4 Global, not the 4X Global, it will have Band 20 support.
If I had to use one as my daily driver I'd pick the note 4 for it's battery life.

I would prefer the note, but am put off by no warranty. if it goes in first year at least a UK supplier will cover it

Seems like a good deal to me, just emailed JL to see if they'll match it :-)

Will update when i get a response

Thanks

don't bother with John Lewis. they gave me a price match order went through. just got an email to say it's been cancelled with no reason. this happened a couple of years ago and put me off using them.

Ok can someone talk me through this deal? What I understand is you buy it from JL @ £199, then send them an email to price match and they refund the difference?
Going for the JL deal is better as it gives you a 2 year warranty and a "proper" SIM free option? Although the Sainsbury one includes a flip screen...
Forgive my failure to comprehend the deal...

first apply for their price match. You will get an email with a reference number. Once you receive your phone, reply to this email and they refund you the difference.

So you immediately cancelled the order with them and were no worse off than before, right?

John Lewis InsuranceWhat’s newOur shopsGift ListCustomer servicesDear mr rivers

This is to inform you that your order number 110873556 has now been cancelled. If you have been charged for these items, we will refund the amount back to the card you paid with. If you paid by Pay Pal, we will refund the money back to your account. 

We hope you’ll shop with us again soon.

Thank you

Customer Services
John Lewis

Email us: [email protected]

Go to Saintsbury's Phone Shop and order from them for 99, they have plenty in stock, phone comes bundled with a clear hard bumper case, a dot matrix flip case with a window in it, and a screen protector, in addition to the VR headset and JBL headphones.
Got mine today.

yes i paid through PayPal £199 . 1 hour later got an email to say it has been cancelled(no reason why) and will take upto 28 days for a refund. so the nice people at John Lewis are looking after my £200 for a month.

I've tried phoning and emailing but they haven't got back yet with a reason so I'll give it another hour and if no luck I'll order from Saintsbury's. Should have learnt my lesson when they did exactly the same with a TV a few years ago.

John Lewis have agreed a price match, but it's the same story, pay £199 and they will refund the difference.
I'm tempted to go with the Sainsburys phone shop if I get one as that comes with a flip case.

Where does it say it comes with a bumper case, dot matrix case etc on Sainsburys deal

Is it dual sim ?

It does not say anywhere on their webpage, but this is what i received when i opened the box today, mate.

Because some people who bought of Sainsbury's website are flogging it on ebay comes with 2 Cases clear and dot case

You should complain because that is a blatant lie. The phone is SIM Free, you should send a print screen of the page in question.

In any case I got my price match confirmed, including the option to buy upto 10 devices. So clearly JL has some good reps as well as some really awful ones. They act as if it's their own money they are giving away. This is what I hate about JL's NKU policy. If you get a good rep its great get a crappy rep (at least 50% of the time its a shoddy rep) and you are given some lame crappy excuse not to price match.

Another blatant lie by a JL rep. Of course they match online prices, the only stipulation is that the business in question must also have a 'bricks and mortar' presence. They want their competitor to be 'like for like', so they will not match Amazon for example.

There are some really crappy JL reps who talks out of their lower posterior sometimes.

Hi

This is a common problem with JL if you pay using PayPal, especially if you haven't had an account for long and haven't used a credit card on the account. When the see a large transaction using PayPal their ant-fraud kicks in. The system is flawed, they should verify some other way, including maybe calling you.

Anyway, like someone has suggested, give customer services a call. Good luck.

Does anyone know if this phone has Gorilla Glass?

Thanks

Thanks

The Sainsburys SIM free bit - can anyone confirm if JL are correct and that the Sainsburys bought handset locks to the first SIM? That to me is false advertising and a reason to go through the hassle with JL.
Why is this so complicated - can't they just take my money and provide me with what is advertised?

I went ahead and sent JL a price match request, I also checked eBay and the cheapest unlock code I could find was £1.50...

I checked with Sainburys phone, below was the response;
I can confirm the handset will lock to the first sim card used.
The phone is SIM free because it is not supplied locked to a network.
It is the case with the majority of handsets now that they will lock to the first network inserted.
If you wish to subsequently switch networks, you would need to speak directly to the network with regards to unlocking the handset.

john lewis have agreed to price match with sainsbury,anyone know the following:

what is the usable memory?

does john lewis one come with any cases like sainsbury?

thanks

where on sainsburys site does it say it comes with flip case???

I received my £30 refund from JL today, as I bought it last month when they price matched the Sainsbury's phone for £129 . Great customer service.

it doesn't, but me and others received phone with 2 cases and screen protector in the box in addition to VR glasses and JBL earphones, believe me or not :sunglasses:

JL is out if stock now not adding in basket all stock gone now.

what utter bs. they just dont want to price match. disgrace

Yup out of stock now, Sainsburys it is then... Need to figure out what SIM to go for now...

The JL price match just came through as well!

:neutral_face: uhhh... the only phones I've heard do this are iPhone's ? Anyone else know of any other phones that do this? :/

Oh God.. Payed 129£, 3 weeks ago...

So I've still not used the JL price guarantee, now it's out of stock does that mean I won't get it or will they have set one aside (stated I had 28 days to order) :confused:

Please can you confirm if sainsburys has the 3gb ram or 2gb ram model? Also whats the performance like? It seems identical or better than the moto g4 spec wise. Also better builld quality i think.

Anyone that has one of these give a quick review on it whats the battery life and cameras like ?

Camera is OK in direct sunlight. I downloaded the 10p app Perfectly Clear for photos taken in low light. Battery isn't good for the heavy users, I bought it mainly for the NFC payments.

it says 3 in stock atm

You cannot add to basket but yeah it says 3in stock

I submitted a price match last night about an hour before it went out of stock and just got email from JL

Unfortunately we do not have stock of the Alcatel Idol 4 Smartphone, Android, 5.2", 4G, SIM Free, 16GB at the moment. Should this product come back into stock we will happily consider future price match requests. Alternatively, you may wish to view similar products in our range.

Sainsburys it is then...

So frustrating - just went and ordered from Sainsbury and JL email came through to report it's back in stock. When I went to order it from JL it had gone out of stock again! Ah well, I guess I'll just have to accept if I change my mind about service provider it'll cost me £2...

Can anyone who got their Idol 4 from JL tell me if it came with the matrix flip case? Thank you.

it doesn't include it :disappointed:

could you list what came with it please.

plastic screen protector, clear case, Jbl earphones, VR set and straps for it.

thanks

Don't waste ur time with jL buy from sainsbury for £99 worth it u get alot for ur money I

Can anyone confirm if this phone from Sainsbury Mobile indeed locks to the first sim you put in the phone - as claimed by JL? I have bought the phone from Sainsbury's but not tried a sim yet, as I fear it will get locked to my current operator (I am on the verge of signing up to a new operator).

I too got mine delivered from Sainsburys today - I haven't put a SIM in it yet for the same reason, can;t make up my mind. However I did notice an unlock code can be had for under £2 on eBay. I know it's the principal of the thing, unlocked should mean unlocked, however I couldn't wait for it to return to stock on JL website!
I'll post pictures of what came in the box....

Here is what came in the box from the one I purchased through Sainsburys: https://ibb.co/cSekSa
Here is a close up of the screen protector, clear case and flip case: https://ibb.co/ir6M0v
Let me know if there are any other details you would like

I gave up trying to fit the plastic screen protector - you need patience and clean room conditions to get that right - why can't they ship with it factory fitted ffs!

Any idea on how to change the lock screen wallpaper? Ive changed my wallpaper but the lock screen still has the ones that keep changing. Thanks

Any idea on how to change the lock screen wallpaper? Ive changed my wallpaper but the lock screen still has the ones that keep changing. Thanks

just got mine today from Sainsburys too. gets a bit hot so need to use the cover but apart from that you couldnt ask for more for £99.

go to settings, under lock screen options select Wall shuffle off. You can add shortcuts and a lock screen message too.

Thank you so much.

I noticed that as well!

Wow, no I can't - it seems the codes I saw previously have gone and the cheapest I can see now is £6.25, I wonder is that due to demand?