he survives now as a soldier of fortune

Do you mean you had a £9 bill when you got back,If so it wasn't free.Are you on the £9 a month deal.I know you can use the phone in Eu at a cost of course.Anyway couple of weeks and the new rule comes in.

hi mate I just come back from Spain and I used mine out there I've been with three for years it worked for me and I got a cap at 9 so they could just charge me lol it was fine I've just checked my bill and £ 9 .. just thought I'd post it incase it helps anyone who is paying stupid costs ect .

I am paying £9 month with virgin for 5000 minutes unlimited text and 6gb 4g data and 3gb rollover 4g data if I don't get use all my data

Over phone.... yes it's 12 month contract...

is it a 12 month contract.

online or over phone??????

and how did you manage to get it
any ideas please

Just got this deal and I was with them already

I cancelled my sim only contract with Virgin Mobile 2 weeks a go and got my PAC code. On the phone they wouldn't even try to offer me anyway! I have been on chat twice now and all they quote are the prices on the website. I decided to go for the £9 deal but they gave me a link to purchase it and want me to get a new number and transfer my current one to this once I get it, which means phoning them. I gave up and finished the chat session.

Do they have any english call centres still? I've chatted to them in the past but all I seem to get now are Indian ones and I can barely understand them.

i only have broadband and landline with them , not a mobile customer , but they still did not give me deal

If you're here, be advise, if you're current customer , for any or both Media and Mobile, don't even bother chatting. They wont give it, its for their Quad play. For new Media customers with no Mobile yet.

They have three deals for SIM only, all for 12 months, if you know your way through the website, you will know it, because its there!
You'll get frustrated because, its abit not fair but it is what it is.
haha Chat Guy out.

just been told this on online chat


Yes my manager is stating that HUKD isn't always 100% correct information, sometimes there is some miscommunication with the deals on that site. In this instance, whilst this deal is available to all customers, it's what is called a 'Quad Play' deal which means that it is in conjunction with purchasing our home services. Sorry for any confusion

As usual it seems you get a different story depending on who you speak to. I've been told that offer of the 4gb for £8 is for new customers signing up to a bundle with the TV/BB etc

depends who you talk to I think

I called to cancel and got my deal, live chat were rubbish

I just tried via live chat and they said they can't offer anything that way, need to call them.

Thanks got the 5GB and 2500 mns + texts for £8.00

I'm with three they got an amazing plan unlimited calls & texts 4gb data use phone abroad free is using ur mins for £9 a month

anyone else actually manage to get this?
I called in, tried web chat - nothing
they just read off verbatim what was written on the website - same prices, same plan, no difference

Shame they use Vodafone

no luck

1000mins and 2gb more than I pay at same price. Ffs. Now to find that one nice guy willing to do deal. Wish me luck.

Is this better than the Plusnet 3.5GB deal? I always found their service to be 5 star. How are virgin in comparison?

Anyone got a link to live chat? can't seem to find it on their website

Cheers

oh wait so deal is not on?

i got 4gb £6 pm from virgin in jan 30 day rolling, price will double and data will half next month (deal guarenteed for 6 months). £2 extra for another 6 months not bad

he survives now as a soldier of fortune

So, i asked in chat and said Terence offered this deal and they told me there's no one called Terence who works there lol

Oos! How can that be!? :laughing:

No plan at that price available to me, and no 2500 min plan with 4GB available either.

"Due to popular demand this product is out of stock" :disappointed:

Good deal just upgraded to 3gb on plusnet but might be tempted away.Anyone know if its a 30 day plan.

Welcome to "what's this" bill roulette !
Their billing system is confused by retention offers...

I had to go through few departments. initially selected option looking to leave who then put me through to sales. sales team said only for new connections. asked to speak to a manager as thought this unfair to treat loyal customers different. put me through to loyalty/ customer relations who did it straight away

I was on 3g now 4g, new SIM in post.

Maybe a stupid question but i'm with virgin if i got this would i have to change sims? on the basic 3g £5 deal at the moment.

tried with no luck, will try with someone else later!