I was really nice and polite and highlighted that their mistake cost me loads of time. Being nice to the person on the phone really helps, I find.

I rang them yesterday. All the items in this sale were added to the system in error. Despite showing as having stock, and items selling out, the products simply did not exist.

That means (rather obviously) every order to be cancelled.

Had a polite chat about how frustrating this was, waste of time etc and a £20 gift card is on the way as an apology.

Worth a polite call.

Sorry folks. My order also was cancelled. Gutted really as I have ordered plenty of really cheap sale items before from Tesco and really thought they would of been honoured. Sorry everyone :disappointed:

Seriously this wasnt worth saving it was only 1 old cotton dressing gown..... I used to manage a charity shop so have done my bit for worthy causes many a time over many years

You put clothes in a bin :neutral_face::laughing: I always send them to the charity shop or put them in those clothes collection bags,at least that way you could have retrieved it :laughing:

Cancelled everything I ordered too. Annoying spent ages doing it this morning too

Assholes cancelled everyones orders man! I spent 2 hours trying to buy all the knickers n pj's to now have every single thing cancelled...got a good mind to never order again.




....
Doubt that will last cuz theyll end up luring me in with something mind :/

Spent 2 hours this morning ordering and now refunding every single item individually!!!!

A couple of the items I ordered are still showing as in stock now, but they cancelled the whole order?!

Cancelled everything I ordered too.

TESCO!!! Spend 2 hours this morning placing orders, all of them cancelled! I knew it was too good to be true :disappointed:

had a call back from T. apparantly a technical error meant that all the sale stuff that appeared today were items that were not in stock.so nothing in the clearance will be delivered. worth a call in to politely lodge a complaint :wink:

These mens boots are a bargain! £35 reduced to £5. Mens leather Chelsea boots, perfect if they are in your size https://www.tesco.com/direct/ff-leather-chelsea-boots/305-3177.prd

7 separate orders cancelled every item in every order

HOW ?? what a waste of time

Me too! 3 separate orders cancelled! Not happy Tesco!!!

i started to receive emails from them, seperately for every single item i ordered... why??? unbelievable!!!

Ditto! Not sure how they are going to refund me as I paid with clubcard vouchers and as far as I'm aware they are non-refundable. Really cheesed off with yet another Tesco 'error'.
Come on Tesco where is your customer service?

cancelled orders .... they could at least send discount codes for next purchase as apologize...

Never got to cancellation stage . Had a shed load in basket ready to pay and then when about to check out every single item oos. Waste of time

All my order cancelled, eventually after multiple cancellations

All orders cancelled

All my orders cancelled.

Yes, my whole order has been cancelled too, not impressed - thumbs down to Tescos!!!!!

Me too fed up

tesco has cancelled some of my orders no stock but there was stock when I ordered it :neutral_face:

time wasters

Cancelled my whole order as well - this is the email received:

"We are extremely sorry to let you know that your recent Tesco Direct order XXXXXXXXX has had to be cancelled due to a technical issue that affected our stock availability. We appreciate how frustrating this must be and we’re incredibly sorry to have let you down. We are working hard to resolve the technical issue.

A refund has been processed and this will appear in you bank within 3 to 5 working days.

Again, we are incredibly sorry to have let you down.

Kind regards

Tesco Direct Customer Service Team"

Mine too :disappointed:

Cancelled my whole order too

Cancelled my whole order! :disappointed:

Is this in store or online only?

They cancelled all my orders worth £31 but took money from my account, I hope I will get a refund soon.

Website going soooo slooooow - some good bargains to be had if you can be bothered trawling through though :smiley:

Go back and check. Mine did this then checked again after I placed the order and they were in stock, so I placed another order

really good sale Thanks

Be quick! Had 12 things in my basket and upon checking out half of it was out of stock.

Thanks Op!!

thanks op :smiley:

WOW Thank you x

Great find - huge range, with some absolute bargains! I've just got a whole bunch of new sportswear, with most of it £2/3 per piece.

Childrens jumpers also from 50p https://www.tesco.com/direct/clothing-accessories/kids-sale/cat39710007.cat?pageViewType=grid&pageViewType=grid&sortBy=3¤tPageType=Category&imagePreset=imagePreset-portrait&imagePreset=imagePreset-portrait&catId=4294719706+4294727753&lastFilter=Type|Hoodies+%26+Sweatshirts