You must be the only one then... they've been truly awful in the times I've dealt with them. Thankfully Resolver got me a load of complaint money out of them.

Isn't the Mastercard reward a bit misleading as deal ends in 3 days? And meant to apply for card when service has gone live. By which time the £100 Mastercard will have been replaced by a lower amount version.

The offer I took was £100 cash back via quidco which paid out on Sunday and a £200 voucher whic is due to arrive by the 30th may fingers crossed. I'm going to try the online chat today to double check it is definately coming

I went for a £150 card + £50 cashback - online said nothing eligible - eventually on querying promised the £150 card - still trying to get the cashback - they say I am ineligible. Lots of people seem to have this problem - BEWARE BT.

Has anyone had the prepaid gift card yet ?

With the money from the card.. How can I use them? I can pay anithyng I what? Or only BT services etc.I can withdrawal the money from the card and close it?

kind of annoyed that I didn't see this offer before the martin Lewis one with only £50 cashback but if it means having to re-order again and delay install further im alright with the loss. In the process of leaving sky and if I don't switch by 5th of may I will have to pay for another month of there services which at 45 pounds a month for internet and phone is a joke. Just reading around a bit starting to get a bit concerned about rewards and cashback actually being honored, just got to wait and see what happens I guess.

Anyway to get this deal without the HH6 but with a reduced activation fee?

Don't need the router (and having played about with my father in law's HH6, I certainly don't want it either - load of cack!)

BT are bad..very bad.
3 hours on phone half day off work and 6 days no phone or broadband
Avoid

It's a shame it didn't work for you, it worked for me. If it helps only 1 person get the gift card it's worth posting. :smiley:

Following this link wont help either. It takes you to the same website. I had my service activated 4 days ago. I tried claiming the Mastercard and had message saying I am not eligible. I called and BT will get back to me wihin 5 days. 2 hours on the phone though :disappointed:

I didn't realise you had to claim your reward via there website. I followed the link https://www.productsandservices.bt.com/products/bt-reward-card
& clicked on claim the reward & I got a text saying the card will be delivered within 30 days :smiley:

I gave them a call and the fella said that he'd had quite a few calls about it over the weekend. He said mine was attached to the account fwiw. I'll check again in a week or two.

Same here, I called BT today as there had been an issue with Virgin releasing my number. The Mastercard reward wasn't showing on the account and wouldn't have been paid. The Topcashback had tracked though!
I've had to cancel the order with BT and they advised re-ordering. The Mastercard is now £125 and the monthly price has increased to £34.99.
Not quite the offer I was expecting....
EDIT;
I've ordered again through Uswitch with the £28.99 p/m still available and a £125 mastercard and £40 M&S voucher.
We try again....

Has anyone had there quidco cash back paid or received their MasterCard yet?

Absolute shocking support. I identified a fault with my smart hub and because "we don't have the skill set to help" they will offer you a phone number to a 3rd party company who charge a monthly subscription to use there services. I was a talk talk customer at the height of all their bad publicity an they were brilliant compared to BT. I can't wait to leave.

I'm looking at this deal after Virgin called my bluff with the threat of cancellation!
I was on their 200mbps download but to be honest we didn't really need that (well I don't think anyway) and the reliability is shocking at the moment.
BT claim to guarantee me 38mbps minimum and up to 52mbps.
I'm just after some friendly advice if this would be enough to stream a couple of Now TV boxes with my son playing games on Xbox live?
Thanks

We're out of contract, think you would have to call them and actually cancel.

I am an existing customer with BT I just rang them to ask what they could do if we sign up with them again they offered us a 2p discount although this would be without international calls and we would have to pay an installation fee of £60 so we would be paying significantly more. Yes we would upgrade to infinity but this still seems shocking.

Just spoke to SKY and they cant offer us anything as apparently my exchange is full.

Are we really stuck with this awfull deal? Any advice appreciated!

How did this work? I would like to do the same. We are not out of contract but they have raised the prices so I assume we can opt out with no charge. Did you have to cancel your service first or just go through sign up process with new name?

None yet, haven't found the answer :disappointed:

I'm with them but contract is up in a month but renewal offers are awful what would the process be like cancelling and signing up under partners name mine ends 15th may thanks

I am currently with BT and I find their service to be ok, but I have HH5 and I'm wanting the newer SuperHub as the older HH5 supports less wireless devices at a time and is older tech. Also, because I have been with them for over 12 months my fees have increased from the welcome deal. I have been offered a renewal with a reduced price that is closer to these current offers but the hub was not included and will cos £50 + delivery (iirc). To me it seems better if I start all over again as I will get the SuperHub as part of the package. The guy I spoke to said he wouldn't recommend it because I would have to pay a £30 disconnection fee and then also the £59.99 upfront fee, so I start £89.99 down. He also said I could be without Internet for around 3 weeks...

My questions are as follows:

1) How likely is it that I will get TCB considering they only pay out to NEW customers? As I will be so recently cancelled, is there a cooling off period? Also I want to keep my landline number so I can't fully leave them without migrating elsewhere, so I will likely be keeping the landline when I cancel the broadband...

2) How likely is it that they will give me the Reward MasterCard? Same reasons as above (cooling off period? Etc)

I would especially like to hear from those who may have done this before :man:

How are peoples experience with the cash back with this deal?

Now I have BT and it always gives me new IP after reconnect my router.

Dynamic IPs are "sticky" these days... if you reconnect straight away you will almost always have the same IP. Stay disconnected long enough and it *should* change...

I wouldn't recommend them as a company been waiting a month since first install promise

You have dynamic ? Can you check that always after modem restard you will get new IP ?? Please check it few times for me

Does for me - and I'm with them now. Contact them and they'll change you to dynamic.

TalkTalk Fibre haven't changable IP address after router restart

Anybody can recommend me any broadband with changable IP after router restart? Could be fibre in good price :smiley:

I decided to copy the BBC and offer a repeat.

Only one major flaw with this deal. It's with BT.

Beware BT are scammers.
You can select the date of activation so you are not hit by early termination charges from your current supplier.
Then on the last screen you have to agree to the earliest activation date available, else you cannot place the order.

BT will then ignore the date you select and activate in 14 days.

I selected 30th May. I took a screen shot. The next date I received an activation date of 27th April.

The date cannot be changed online. If you call, then your cashback can be denied,

I cancelled.

In Dec they failed to activate at all and cancelled the order without telling me.
This is pathetic. OFCOM should order BT to remove the clause forcing acceptance of the earliest activation date.

Thank you..very useful

Be cautious I am with infinity 1 which is upto 52mpbs..but I receive only 20mbps..when I complained about it BT said the T&C is anything between 20 to 52mpbs!!

Thanks but the only real world metric that is posted on ISPs is the latency, nothing about download speeds reported by users.
I wish google would just get on with releasing their video quality report for the UK - https://www.google.co.uk/get/videoqualityreport/ maybe they are under pressure to stall the release?

What are real life BT Infinity speeds like when browsing / downloading / streaming? Anyone experienced lags when streaming NowTV 720p or Amazon/Netflix 1080p or Netflix 4K videos?

Only one problem it's B.T

No, Resolver the complaints website. has template letters, tracks complaint for you and will escalate after a certain amount of time if still not happy. It's in association with MoneySavingExpert.. I've used it for a load of useless companies who've messed me about.
I assume we're allowed to post links?
https://www.resolver.co.uk/

BT would even make a billie goat puke ....

do existing customers still have to pay for the smart hub upgrade and contract !

Going through worst experiences with them at the moment!! How did you get the compensations?(Resolver- are you mentioning about the complaint resolver team?

Better because the customer service when things go wrong (which they rarely do) is actually pretty good, and far better than BT. Better also because I'm paying only £32 pm for unlimited fibre, anytime calls (landline and mobile), Caller Display, Call Divert (no call forwarding costs), Call Waiting, Reminder Call, Ringback, and Three Way Call. Better also because, unlike BT, it's a genuinely fixed price for 18 months.

Once my TalkTalk contract finishes, I'll hop back to BT for a while to get the low rates they only offer to new customers, then away again once they hike the price up.

How is TalkTalk better when they take cost-cutting measures on their security at the risk of their customers? Loyalty means nothing for all the big companies now anyway, TalkTalk don't offer any loyalty bonuses like they used to and their service when things go wrong is woeful.

Since I've been back with BT (Dec last year), I've had to contact them twice, each time I chose the chat option. First time I Waited maybe 5 mins or so for someone, and after explaining my issue (they got the deal wrong when I joined up and charged me for connection twice), she was polite and more to the point she was very competent and explained how I would get the money credited to my account etc and said she was sorry that this happened... so good experience with them. Second time it was again a bill/pricing complaint and got sorted out within a few mins on chat. OK so I shouldn't have had those errors in the first place, but they dealt with them swiftly and competently.
Unlike TT, I absoloutely hate that company with a passion... they were rude, incompetent and outright cheats and liars in every dealing I had with them when I was a customer, I will never ever go back to them... even though the service was quite good and hardly had any problems, when I did have a problem it took ages to sort out, they would frequently just drop the call when I had been waiting 30 mins/on hold etc, had a guy hang up on me when he wasn't happy with what I said (and I wasn't being rude or anything, he just couldn't understand my problem so thought it was better to hang up on me obviously), so had to complain about that too. When I was leaving I had to organise our phone contracts with them too, and they outright lied to me and told me the cost wouldn't go up, so I said OK I'll keep the phone with them then... and low and behold the cost went up to double, so I rang them and they claimed that nobody would tell me that etc etc... so had to cancel them after that. They offered to lower the cost again, but as I had been lied to and cheated etc I thought it was best to leave, lol.
Anyway, we all have different experiences with reps of the firms, so it's a pot luck with whomever you go with whether you will get good service and experiences with their support staff. Luckily BT have been OK so far, so will see how it goes as I got a good deal when I joined up too. I have no problems quitting a company if they f* up royally.. we don't get any loyalty for being customers any more, so why should we be loyal back, just change provider every time you go out of contract unless they offer you a good retention deal.
Voted hot OP, hope you have a good experience too :smiley:

I have found BT customer services much better than most but it is always down to what experience you have had to have with them :smiley:

Thanks OP - only for new users apparently? I contacted BT by phone and they offered me the same package at £47 p/m to include fees or £37 p/m with paying the fees of £59.99 up front and over 18 months! So cheapest deal I was offered is £9 p/m more expensive than the new customer offer! They've got me on the hook as i'm still in contract on a basic broadband package!

Any advice on how to get a sharper deal? or do i just have to put up with this shocking treatment from BT and pay the extra?

Martin Lewis has this on his website today

Voted hot by the way as I have a similar deal :smiley:

£50 more than I just signed up for too!
I don't use tcb though so £200 MasterCard was better option for me.
The smart hub is the best signal around my house by far.

Go through Topcashback for this deal. £100 cashback, on top of the £150 BT Mastercard.