This is an o2 refresh deal, where you order the contract and then cancel the airtime. Also can be unlocked from o2 for free. Please have a look at previous o2 refresh deal threads for more information.
All colours available at time of posting .
There are several tariffs which give this price.
I chose the 500mb deal with Unlimited Minutes etc:
29.99+24*5=149.99
Lets have some heat!
UPDATE CREDS TO OTHER USERS: buy the almost perfect model for £4 more!
"Perfectly Fine phones have been a bit more loved, but are still working well. They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
From: https://www.o2.co.uk/shop/like-new
- Crossbow
Top comments
Canary0500
2 Apr 1723#24
Why do you need that many?!
qwerta369
2 Apr 1720#4
Good spot, but you only get six months warranty with these.
I would advise getting the "almost perfect" rather than "perfectly fine". Extra £4 but it buys you an extra six months warranty (12 months instead of six).
soulhunter123777
2 Apr 175#91
"Perfectly fine" is the most BS marketing phrase I've heard this century. It's marketing doublespeak for what anyone else would call "acceptable" condition, which basically means "poor".
In fact, this whole page is a marketer's wet dream. First, the title: "Like New"... only they're not new. Then the stupid names as above, and finally the saccharine descriptions: "a bit more loved" i.e. "lots of scratches".
This is like the online equivalent of a greasy car salesman. I'd love to know how many people they suck in by using all this flowery language.
Plus, with the hassle of having to cancel the airtime... order this deal at your peril.
Rickardo to sonic1875
2 Apr 174#16
You mean you hate Samsung's particular version of Android.
All comments (241)
jco83
2 Apr 17#1
can you link the condition grading information please
Excellent price for the phone but shame its a 16gig. Voting hot
qwerta369
2 Apr 1720#4
Good spot, but you only get six months warranty with these.
I would advise getting the "almost perfect" rather than "perfectly fine". Extra £4 but it buys you an extra six months warranty (12 months instead of six).
balluji to qwerta369
2 Apr 17#10
comes with 12 months warranty but I would pay the £4 for no screen scratches
hkhk
2 Apr 171#5
They all come with 12 mths, according to the o2 page linked above.
jco83
2 Apr 172#6
I'D SAY SO FOR THE SAKE OF £4! :laughing: lol
mummymelly
2 Apr 17#7
The 64gb don't look too bad either
coolchow to mummymelly
2 Apr 171#18
What's the price for 64?
nishadnb
2 Apr 171#8
Very good deal. :smiley:
rickinyorkshire
2 Apr 171#9
Can you explain what you mean by order the contract then cancel the airtime?
seattle
2 Apr 17#11
wow.. great price, heat..
jan08
2 Apr 17#12
Can someone just post a quick idiots guide please. Had a look on another thread, seems easy enough. Just want to clarify which deal I need to select to get the almost perfect one
I have always had Apple but went for Samsung S6 Edge for a change. Can't get on with it, hate android! I have a contract with 3. Could I sell my S6 Edge to CEX for £152, take out the deal above, pay device off, cancel 02 airtime and then use my 3 sim in it if I get the SE unlocked?
sinxa to sonic1875
2 Apr 17#15
Yep
Rickardo to sonic1875
2 Apr 174#16
You mean you hate Samsung's particular version of Android.
chemeng to sonic1875
2 Apr 17#38
Lol, someone else's garbage is one's treasure. I hate iOS. How about a swap with my mint, unlocked iphone SE 16GB (never been out of the house)
hardwarehotel to sonic1875
2 Apr 17#70
You should have bought a Samsung Note 4 like me. Superior to any iClones out there even other Samsung phones.. - Infra- red controller, barometer, accelerometer, stress sensor, heart monitor.. Fully removable battery and SD memory card unlike sealed phones.. And PLENTY of free apps even the ones that iclones make you pay for.. If its a problem with Android then I feel sorry for the iphone fanboys as I found the iphone to be VERY difficult to operate.. No back keys, Siri and maps very poor against googles own versions and no personal folder access like on a PC including zero rom customisations!
- Oops not forgetting the silly prices!
Anyone who says iPhone is superior needs their heads examined! Yes Ive heard about Samsungs exploding Note 7's (Yes thats Samungs fault for not quallty checking) However when the iphone 7 had the SAME exploding batteries problem the media was very quiet! Hm, me thinks! ...Enjoy your O2 offer while I smile smugly to myself!
sinxa
2 Apr 172#17
Only thing to bear in mind is taking out refresh does affect your credit score. I lost a few points as I did the same about 8 months ago for cheap iPhone 6. So a no go, if you are on the verge of taking out a mortgage. Heat added anyway
sonic1875 to sinxa
2 Apr 171#20
OK thanks
Heat777
2 Apr 17#19
What's the chances you're unable to cancel airtime and be left with an expensive contract?
jase.2 to Heat777
2 Apr 17#61
I had that exact issue with the 5s deal on before xmas - cancelled the contract got the confirmation, cancelled the dd, then started to get late bill emails and texts which left a black mark for missed payment on credit record.
Took three weeks for o2 to sort it out and admit they had screwed up, now waiting to see if my credit score returns to normal in April
dimon72
2 Apr 171#21
Now gone? Device cash price £225.99 - my bad.
Cash price is £159.99 and that's ONLY for Perfectly Fine condition. Almost perfect & Perfect conditions are £264.00 and £225.99 respectively.
I do like the SE, and i am an android guy, but would deffo want more than 16gb.
Bit concerning that above point about the credit score being affected by these o2 deals, and if it might affect getting a mortgage, blimey is that true ?
Lukedotv to DonkeyKonk
2 Apr 171#27
might be good for an old person though.
toonarmani to DonkeyKonk
2 Apr 17#48
Why is it concerning? You're taking out a contract which will be added to your credit file (as would any other mobile contract).
Whether it would affect a mortgage application would obviously differ depending on each individual's circumstances/ credit history/ income etc.
Canary0500
2 Apr 1723#24
Why do you need that many?!
jco83
2 Apr 17#25
Perfectly Fine. Total amount payable for device £149.99
Almost Perfect. Total amount payable for device £153.99
alexc100
2 Apr 17#26
Absolutely cracking deal. This phone is brilliant and easily worth double this price.
Rich069
2 Apr 17#28
like new at £149 still avail
qzmpdj
2 Apr 171#29
How does this work? I see £29.99 upfront, then £20 monthly?
chrisredmayne
2 Apr 17#30
problem is with that storage your gonna need more data for streaming as you cant save any music or vids really. guess its good for like a parent who doesn't use any extra stuff
eslick to chrisredmayne
2 Apr 171#32
Got to love the young ones :smiley: people always moan about the size of the memory, but if you manage it right then 16gb can be enough for most people unless you are stuck to your phone all day long and need every single app there is out there, put loads of music, photos and videos on it. Maybe it's a generation thing but don't think it is as my two can manage with the smaller sizes though, even though they can't believe I never had a landline phone in the house in the 80s :smiley:
ellawookey
2 Apr 171#31
Can some explain how you get it for 149.99? All i see is 29.99pm and 9.99 upfront. Help
eslick to ellawookey
2 Apr 172#33
It's the price for the phone O2 price it separately, you pay for the phone and the airtime separate, click on the total amount on the basket at the bottom of the page. You can pay off the phone as soon as you get it, unlock it first and then cancel the airtime. Then have a phone for £150.
eslick
2 Apr 172#34
Wonder if there is a way of finding that out. Hmm wonder :disappointed:
andrewfox84
2 Apr 17#35
Ok so you get the phone then pay it off in full (by calling O2?) then call again and cancel the airtime contract, is this correct?
dolanduck
2 Apr 17#36
Haha yeah, how strange that he has a different opinion to you!?!? Alarming isn't it!
rdbradshaw
2 Apr 17#37
£240 it says
ellawookey
2 Apr 17#39
Ok thanks. So which bundle should I go for to get the phone for 149.99? What are the chances of not being able to cancel the "airtime"
mikepcon
2 Apr 17#40
I'm very tempted
Faisal007
2 Apr 17#41
on this market right now how much could you sell this phone for?
nishadnb to Faisal007
2 Apr 17#42
O2 are currently paying £140 for an unlocked 16gb iPhone SE. not a money maker deal, but you can get a good price for it elsewhere.
Great deal but I can't find the low tariffs to get the deal. Lowest monthly payment seems to be £20?
databar
2 Apr 17#44
Thank you op
ordered 16gb rose gold almost prefect @£153.99
daughter will be very happy.
SHAMI
2 Apr 17#45
Ok ignore that - I forgot that the monthly payment is part line rental which you don't pay if cancelling :stuck_out_tongue:
databar
2 Apr 172#46
Change the perfectly fine to almost new @ £4 more
1) Follow the get deal button, purchase the £9.99 + £6*24 tariff.
2) Receive your phone and sim card.
3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.
4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.
5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.
6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.
7) Unlock code will come through in about 2 to 48 hours.
:sunglasses: Just to say I have done this before and got billed for all the airtime
and had to ring again to get it back.
some say to cancel the direct debt as soon as you have paid of the phone.
llno
2 Apr 17#47
Will it be easier if you go for the "pay for your device in full" option?
SHAMI to llno
2 Apr 17#52
I'd wondered if it would be possible to do it this way too. Saves having to pay off later. Anybody know?
Also is it possible to get more than one phone via this method? As I'd like to get two (for daughters)
A2DY_
2 Apr 17#49
Ordered. Perfect phone for my son, worst case can sell on Gumtree for more than this.
maciejkopec08
2 Apr 17#50
Heard these refresh phones can really affect your credit. Is this true?
A2DY_ to maciejkopec08
2 Apr 17#51
I'd say if you keep taking them and cancelling loads of what are basically loans, won't look great. If it's just one every year or so I can't see it making a big impact.
Anon to maciejkopec08
2 Apr 171#54
They can when o2 mess up, don't close the account off properly and trash your credit file which they did to me ... twice! (On the 5 and 5S deals a year apart!). Sorted in the end but you need to keep an eye on bank accounts and your O2 account to make sure everything is finished correctly. Still worth the hassle for the deal but just be cautious.
Tequila
2 Apr 17#53
Wow amazing deal.
O2 refresh is a bit pain in the back,but £150 for a immaculate condition iPhone SE is a bargain.
very fast and powerful phone s(they have the exact specs of iPhone 6s for those who wonder).
ellawookey to Tequila
2 Apr 17#55
I don't think it's immaculate condition. I heard that's some have scratches on the screen.
Anon
2 Apr 17#56
My wife and I got one each to get round the order limit - you cannot order more than one with the same details, unless they have changed their system.
Anon
2 Apr 17#57
I have had Grade B/perfectly fine from them on a few occasions and you would be hard pressed to tell the difference from new (apart from packaging). That said, if it turns up as poor quality you can return it.
Anon
2 Apr 17#58
No chance of not being able to cancel the airtime as you are within their terms and conditions to do so.
SHAMI
2 Apr 17#59
Ah good to know. So does it make a difference if you choose a plan further down from the pay full device cost options? Can you still cancel the airtime asap?
blitzmmccv
2 Apr 17#60
Good price but the 16GB version is a waste of time.
A2DY_
2 Apr 17#62
Also no idea if it will pay but I've had £35 track from Quidco so potentially could be even cheaper.
BubaMan to A2DY_
2 Apr 17#79
Assuming you're cancelling your airtime, Quidco will not pay out.
sinxa
2 Apr 17#63
Missed payments stay on credit report for 6 years not 6 months, the only way to get this removed is to contact 02 themselves.
hatchers
2 Apr 17#64
I just ordered this but my order confirmation says:
Did anyone else get that message?
Taksim_Red
2 Apr 17#65
Very tempted by this. Only snag being the tiny 4" screen is smaller than that of my old Sensation SE. Which is years old!
U53R
2 Apr 17#66
If it messed your score create account on Noddle or any other credit check site and request correction
sinxa
2 Apr 17#67
Wouldn't you just got for the 64gb for the sake of £90, will future proof you seen as apps are huge nowadays + images etc
callum84
2 Apr 17#68
Normal o2 customer service arent great at correcting mistakes on credit file.
If you need anything looked into or changed speak to these guys.
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
danielson1978
2 Apr 17#69
this is a great price for the phone but having done the refresh deal for a brand new s7 I'm not sure I can be doing with the hassle again - I got there in the end but it took numerous phone calls and live chats to get the airtime completely cancelled and not have the first month charged to me - think I still ended up paying about £3 (not a big amount I know) for a couple of days worth of airtime even though I cancelled it immediately
chrisredmayne
2 Apr 17#71
I just listen to music and watch youtube at work... 16gb could work but I would be deleting music and changing it every morning and have to predict what I want to listen to all day! As I say if you don't do that its okay for you
DarkAvenger
2 Apr 17#72
Welcome chaps
Disco.Dave
2 Apr 17#73
Only 16gb :disappointed:
Disco.Dave
2 Apr 17#74
The problem with android is Googles fault
b_sinatra
2 Apr 171#76
can somebody tell me where do I find the £5 * 24 or £6 * 24 tariffs -- sorry first time for me - -- I guess you have to select the min tariff
Meluk9
2 Apr 171#77
Why cancel the dd and risk a black mark on your credit. Just cancel the contract with o2 and they should then cancel the dd? If they don't I would prefer to just chase o2 up to cancel it cleanly and demand any money taken out via dd.
jonnypb
2 Apr 17#78
What's the cheapest way to get the 64gb one?
qwerta369
2 Apr 171#80
Just paid mine off and disconnected the SIM.
First agent I spoke to in South Africa was a first class pillock, refused to allow me to pay off the device as I haven't used it yet (I haven't received it yet). Refused to put me through to cancellations, refused to put me through to a supervisor, then hung up on me. Awful service.
Rang back and spoke to an absolute diamond geezer in Leeds. He knew all about this deal on HUKD and was thinking of getting one himself. I know he's reading this so - my friend - you're a top bloke. All O2 staff should be like you. Big up yourself. To your sup: this guy is friendly, understanding, empathetic and a great ambassador for O2. A pay rise is in order wink wink.
He transferred me through to cancellations, I paid off the device and I took a PAC code. Why? Refresh cancellations when keeping the device and cancelling the SIM attract a mandatory 30 days notice period (30 days line rental). But if you port the number out you're only billed for line rental while with O2 (so it will be three days, not 30). Never used to be like this, apparently it's a recent change. No biggy, I have a few Three SIMs knocking about. I'll just port the O2 number to one of those.
Job done.
tightasagnatschu to qwerta369
2 Apr 17#81
Hope that you don't need the phone unlocking.
Had a 'mare when I did a refresh for my son.
Gmx91
2 Apr 171#82
I have noticed those O2 refresh deals once cancelled is negatively affecting your credit report by massively decreasing the average of 'credit accounts,' the higher the better. I used to have 64 months, after I did some O2 refresh which all counted as one, I am down to average age of 21 months. This is very silly
A2DY_
2 Apr 171#83
Good point. Think it only needs to run for 2 months before paying out so could be worth letting it run.
qwerta369
2 Apr 17#84
I would recommend getting Tesco Mobile to unlock it. O2 require their systems to see your SIM in use in the handset as a condition of unlocking. Tesco Mobile do not.
b_sinatra
2 Apr 17#85
What's the cheapest way to get the 64gb one?
A2DY_ to b_sinatra
2 Apr 17#87
It's £240 for perfectly fine or £260 for almost perfect.
Anon
2 Apr 171#86
Easy enough to do though - a quick activation of the O2 Priority App and a call to customer services to pay off the bill (or a freephone call) and you can then easily unlock for free with O2
Anon
2 Apr 17#88
In my case I left the SD in place and they still put missed payments on my credit file despite me not owing them anything and the online account not showing any payments smudge. Sign up to MSE Money Club, ClearScore and Noddle for free credit reports. In the end they sorted it but I was not looking st my reports regularly before this and only found out I had an error on my file when I was rejected for a new current account.
MR1123
2 Apr 17#89
How long would this phone last before apple stop supporting it?
DudeyGeeza to MR1123
2 Apr 171#90
its a 64bit phone, so probably a couple more years if not longer to go yet..
soulhunter123777
2 Apr 175#91
"Perfectly fine" is the most BS marketing phrase I've heard this century. It's marketing doublespeak for what anyone else would call "acceptable" condition, which basically means "poor".
In fact, this whole page is a marketer's wet dream. First, the title: "Like New"... only they're not new. Then the stupid names as above, and finally the saccharine descriptions: "a bit more loved" i.e. "lots of scratches".
This is like the online equivalent of a greasy car salesman. I'd love to know how many people they suck in by using all this flowery language.
Plus, with the hassle of having to cancel the airtime... order this deal at your peril.
sarahwasere to soulhunter123777
2 Apr 17#117
exactly. i once was interested in a phone from these guys but i was put off when i read the condition. i know what grade c is or b. they should make life easier for customers but they need to make theirmoney somehow
b_sinatra
2 Apr 171#92
I see it as 264 for the almost perfect - is that correct price?
How is this pricewise?
Personal preference really, I wouldn't want a 16gb phone has have nearly 90gb on mine but will be fine for some.
b_sinatra
2 Apr 17#95
I don't know much abt smart phones, but I think you are right that I would be better off with 64 gb even though it is for wife but she uses utube etc. -- Have u seen any better deals or is it worth going for a contract(-don't need extras mins etc)
craiggraham76
2 Apr 17#96
Chose almost perfect nearly new 64gb in space grey £15 month £264. Well chuffed with this deal. Thanks op!
Mini-Trainer
2 Apr 17#97
Payment Page now gone Down :disappointed:
verysleepy
2 Apr 17#98
Order the contract and cancel the airtime ..???
Stevie.Badman
2 Apr 17#99
cold - scratches
Harryisme
2 Apr 17#100
'Perfectly fine'? Why does that description make me think of Monty Python's and ''tis but a scratch' scene?
What does that even mean? Perfectly fine could be you can make phone calls on them for all we know.
These are in what anyone respectable would be calling "Grade C" condition.
When O2 say these phones have been "a bit more loved", what they mean is "these phones have lived a hard life and are covered in the scars to prove it".
Dragon32
2 Apr 17#103
Hot from me and that's from an Android guy. :wink:
u664541
2 Apr 17#104
Hot from me too and my phone is windows!
StottyUTA
2 Apr 17#105
They all say 24month contract?
sarahwasere
2 Apr 17#106
when did this come out?
after iPhone 5?
Pjcity to sarahwasere
2 Apr 17#107
this phone only came out last year..... similar in size and case to a 5s however inside its like a 6s
Wondering what price point the 32gb will enter the 'Like New' on o2. It would have the additional bonus on nearly a full year's warranty left since it was only released a week ago. Think I'll wait this out.
rodman
3 Apr 17#120
People expired it cos they do not know hot to get it for £149 haha
Mada06
3 Apr 17#121
I'm struggling to find the same deal as quoted in the OP.
I don't see a £29.99 + 24 x £5 price plan for any of the conditions.
ame2418
3 Apr 171#122
It's still there...you have to select 'show more' at the bottom of the tariffs and then select the 500mb option, scroll down and the price details will be at the bottom.
Mada06 to ame2418
3 Apr 17#123
Thank you, got it now :smiley:
bringit
3 Apr 17#124
Just received mine this morning - one tiny scratch on the screen and nothing else. Bargain
thekhan786
3 Apr 17#125
Just ordered one
Daaaavvveee
3 Apr 17#126
Just got mine, said grade C on the box, however it's brand new
databar
3 Apr 17#127
Just cancelled airtime and paid off device @£144 grade b phone
all good here.Taken sim out, awaiting unlock code.
adamkaty to databar
3 Apr 17#132
How do they send the code to you? I have requested mine via app.
edit- googled it, should come though itunes.
When you called did they say that you needed to give 30 days notice, or request a PAC code and transfer the number to close the account?
chinnabeetech to databar
4 Apr 17#135
do they pick up random to send you Grade A, Grade B or Grade C phones? i have ordered perfectly fine 16gb phone but they sent me Grade C. just wanted to understand how this works.
ame2418 to databar
4 Apr 172#139
Did they say you would be charged for the 1st months airtime?
adamkaty
3 Apr 17#128
grade b looks brand new
battery came drained to 10%
A2DY_
3 Apr 17#129
Just opened mine. I would swear its brand new, not a single mark on it.
ellawookey to A2DY_
3 Apr 17#130
did it come with the charger?
adamkaty
3 Apr 17#131
just the cable, no adapter or earphones.
A2DY_
3 Apr 17#133
No just the USB wire.
Does say if you take the receipt to an O2 store they discount a charger for you, I'd expect still cheaper online though.
Luckily my work phones are all iPhone SEs so have boxes, chargers, headphones etc laying around there that are spare so will be using those as I ordered this as a gift so will look much nicer with all the bits.
BignRed84
3 Apr 17#134
Looks like on 64GB left is most colours
only 16GB left is Rose Gold
benjyyy
4 Apr 17#136
perfectly fine is grade C. Almost perfect would be B and Perfect would be A
chinnabeetech
4 Apr 17#137
ah.. okay.. Thanks for the clarification.. in that case, databar should have ordered an almost perfect so he got grade B. thats what confused me. thanks anyway.
thekhan786
4 Apr 17#138
What number do I call to pay for the phone
rodman to thekhan786
5 Apr 17#160
to O two
benjyyy
4 Apr 17#140
Anyone have an idea how long it typically takes newly released phones to appear on the Like New section? I'd like to buy but at same time i think the 32gb might be the sweet spot as it will be priced cheaper than the 64gb but with a guaranteed warranty of at least end of March next year.
ashman33 to benjyyy
5 Apr 17#158
I see where you are going. O2 have a payg grade C Iphone 6 16gb for £189.99. I would generally expect a grade C iphone 6 to be in much worse condition than a grade C Iphone SE 16gb.
thekhan786
4 Apr 17#141
I have paid off the device and on my account it says I need to pay £15 for the first month.
thekhan786
4 Apr 17#142
How long does the phone take to unlock
adamkaty to thekhan786
4 Apr 17#144
Mine did it within around 12 hours.
I called again and they cancelled the airtime without needing 30 days notice but they said I may have to pay a little of it.
DavieDeal
4 Apr 17#143
How is it you get tesco to unlock an O2 phone? I guess its the same carrier but whats the method to get it done?
qwerta369
4 Apr 171#145
Just tell Tesco Mobile you received the iPhone as a gift and it's locked to Tesco Mobile and you're not a Tesco Mobile customer. They will unlock it for free.
ame2418
5 Apr 171#146
Do you get any notification when the phone is unlocked, or is it just a case of putting another sim in to find out?
chinnabeetech to ame2418
5 Apr 17#148
i too have the same question. can someone please help?
b_sinatra
5 Apr 17#147
I haven't received phone yet, but have received the notification of bill for this month -- will that be canceled when I ring to pay outright?
chinnabeetech to b_sinatra
5 Apr 17#149
The time you take the contract the very next day you get a full months bill in advance that is the basic tariff charge in advance. But if you cancel the plan within 14days and don't use any of the allowances like texts,calls and data then all the charges will get refunded in the final bill which will get generated after 14days of cancelling the airtime. however, if you have used any data, calls,texts, a small amount would be billed for your usage.
JohnnyUtah
5 Apr 17#150
Don't you have to insert the sim card to "activate" and call from that number to cancel the airtime therefor incurring some small charges?
hatchers
5 Apr 17#151
So I ordered a Grade B (£153.99) phone but it has only got 1.5 months of Apple warranty left. It came with battery charged right down. It has a tiny chip on side (not a big issue). Don't know if that is decent or not. I did 5s refresh deal in the past (same grade) and the iPhone came with 5 months warranty from Apple left. I noticed it has OS 9.3.2 - so may not have been used for a while (or the owner didn't update).
If it only has 1.5 months left - does that mean someone has been using it for nearly a year and then sent it back? Also once you cancel Airtime and pay off device - do O2 really honour their own 12 month warranty - as you are no longer in a contract with them?
ellawookey to hatchers
5 Apr 17#152
mine only came with 4 days left of warranty...
DavieDeal to hatchers
5 Apr 17#157
Sounds bad tbh I got a grade C with no marks whatsoever and it comes with warranty till end of May I would get on Chat and ask for replacement. Chat had already agreed to change mine to B for free when I realised I'd ordered C by mistake but Im not going to bother as happy with the C
BignRed84
5 Apr 17#153
for those asking about the unlock code/notification etc
once you request it, it can then take anything from a few hours to 24-48 hours
they will send you and email to tell you to connect it to itunes, then its unlocked
This is my 6 or 7th refresh deal
hatchers to BignRed84
5 Apr 17#155
Did you make a call/text using the sim before you can get an unlock code?
hatchers
5 Apr 17#154
Thanks - I guess 1.5 months isn't too bad.
chinnabeetech
5 Apr 171#156
you need to insert the sim to activate it but make sure your mobile data is switched off not to incurr any data usage. whatever case, they charge you on a pro-rate basis for the number of days you used the sim in the total 14days trail period.
ellawookey
5 Apr 17#159
I got Grade b too and it looks brand new no mark or scartches. Don't really mind about warranty as I'm selling the device.
thekhan786
6 Apr 17#161
My phone came with the warranty already expired. I ordered a grade B
Mada06
6 Apr 17#162
Paid the phone and airtime off today, great deal. I was looking at spending a lot more for a new phone for the mrs but this was a perfect upgrade from her 5s.
Thanks OP!
JohnnyUtah
6 Apr 17#163
Can I ask what grade did you order and what condition was it in when it arrived?
Mada06
6 Apr 171#164
Near perfect and it was absolutely immaculate. No idea about the warranty situation though.
chinnabeetech
6 Apr 17#165
unlocked mine yesterday. done with in 12 hours. Grade C.. Warrently left more than 5 months. thanks all.
JohnnyUtah
6 Apr 17#166
Thanks. Will go for this then.
thekhan786
6 Apr 17#167
Does anyone know if I can get my phone swapped with one with more warranty.
Mada06
6 Apr 17#168
Surely the warranty will be with O2 rather than Apple? We knew these weren't brand new so the chances are the warranty claim won't be handled by apple.
b_sinatra
6 Apr 17#169
I got the 64GB -nearly new and it looks new! -but will have to pay £264 for the phone -not real bargain??
How do I find out how much apple warranty is left?
thekhan786
6 Apr 17#170
Search apple warranty check on google and enter the serial number. It should tell you.
b_sinatra
6 Apr 17#171
Although I rang and said wanted to cancel airtime, she said I need to give 30 days notice - so paid for phone outright but will be receiving a bill for the rental/airtime - god knows for how much ????
benjyyy
6 Apr 17#172
You need to tell them that because you are within the 14 day cancellation period you can cancel without notice and only pay pro-rata for usage to the point of cancellation.
qwerta369
6 Apr 17#173
Post #80.
BignRed84
6 Apr 17#174
right for those first timers on this Refresh deal
I've just paid off my device plan and cancelled the airtime
any advisor that tells you can not cancel or need to give 30 days notice is talking through there backside
you have a 14 day cooling off period (UK law) and its in your email
once you pay off your device plan and cancel the airtime, after 14 days you will get a "Final" bill
which should be anything from £1-3 (if that)
However on the downside, you need to be aware of excessive bills for early termination fees (several hundred pounds) once you get this just go on chat to 02 to get this cancelled
on a another note just checked the apple warrenty status, mines until 14. Nov. 2017
qwerta369
6 Apr 17#175
Out of date info. See post #80.
BignRed84
6 Apr 17#176
don't think so
did I not say, this is my 6th Refresh deal
so forgive me, I think I know
a) what to do
b) what will happen ***
I've just paid my device plan, the guy did mention the PAC code bit, but I just declined and said close it down, he told me what I knew that I will get a final closure account bill in 14 days, going from previous deals its anything from £1-4
although personally I always get this credited back as techniclly I have not used anything.
*** I will guarantee you in the next 7-10 days there will be various posts about early termination fee bills ????
I repeat just go on to chat to get these cancelled
BignRed84
6 Apr 17#177
you probably got through to a foreign call centre (its happens quite a few times in these 02 Refresh deals)
as mentioned above, you can cancel under UK law (14 day cooling off period)
just call back, hopefully you get someone with a bit of sense or know how
JohnnyUtah
6 Apr 17#178
I was going to take the pay device in full upfront option so it was one less phone call to make.
Will this still be ok when i call to cancel the airtime?
hatchers
6 Apr 17#179
Does anyone know if you can pay off your device/cancel airtime without an unlock code? I have a bad feeling this is going to take forever to unlock because MyO2 just shows "we don't have that information right now. Try again later" under the section for unlocking. The chat guy this afternoon said he'd put in an application but he seemed to think it was something I could have done under MyO2.
I read elsewhere that people who have that "we don't have that information right now" message aren't showing "on the network" whatever that means.
BignRed84
6 Apr 17#180
in all the 02 Refresh deals on HUKD (i've had 6 now)
the general plan is get the phone
request the unlock code
once you have the unlock code
pay off device plan (this is usally within 2-4 days from receipt)
once paid off the device plan, then ask to cancel the airtime plan
then after 14 days you will receive a final account closure bill (anything from £1-4)**
generally you should be able to get this back (again via 02 chat) as you have not used any of the plan etc
then you have a cheap phone
** just be aware of possible early termination fee bills (don't panic) just go on 02 chat explain and they will usually sort it before any money is taken
qwerta369
6 Apr 17#181
LOL @ arrogance.
The policy has changed, Einstein.
You're out of date. :smiley:
BignRed84
6 Apr 17#182
there used to be 2 ways to unlock your phone, a general phone call to ask or via your online account
however now it appears they direct you to your online account to submit the account
You say there's no info/option etc
did you activate the iphone ??
you need to put the sim in the phone, make a call (call 202, its free) this activates the phone then)
hatchers
6 Apr 17#183
Thanks. It's definitely activated. I have made a call (paid - using some of the O2 credit) and sent a text. I'm hoping maybe chat will check again tomorrow
If worse comes to worse what would happen if I cancel airtime and pay the device off without getting the unlocked? I ordered it on Sunday (they are charging from then) but they didn't deliver until wednesday. I'm a bit worried about missing the 14 day deadline.
BignRed84
6 Apr 17#184
Look Pal, I'm only telling you what has happened to me
a) tonight
b) every other time/deal (yes 6 deals)
not once have I had a PAC code
they guy mentioned it earlier tonight, he also gave me the option just to cancel the sim/deal etc, which I took
he did his best to keep me on 02 either via PAYG or with the PAC code
anyway, enough I'm not getting into a typing battle al night
just watch this thread in the next week (check other 02 refresh deals on HUKD) when people start to complain about getting an early termination fee bill ???
then come back and tell me I'm wrong
BignRed84
6 Apr 17#185
everything should be sorted by 7 days in your case, don't panic
usually when requesting an unlock code it takes from a few hours to a maximum 2 days, although they will say upto 7 days
for what its worth I requested my unlock code yesterday (about 17:30) I paid off my device plan tonight and cancelled the airtime plan.
Usually I wait until I get the unlock code before I payoff the device and cancel the airtime
BignRed84
6 Apr 17#186
Correct, and cancelation starts 24 hours after your request (for me that is 19:30 tomorrow)
benjyyy
6 Apr 17#187
Not according to the terms on the o2 website. Bolding is mine.
10. Important – your right to change your mind about the Service Agreement and Equipment
10.1 Unless we've said otherwise and if you purchased your Service directly from us (rather than one of our distributors), you can cancel this Service Agreement before the end of the 14 day Change-Your-Mind Period from the day after you receive your SIM Card. This is in addition to any statutory rights you may have. It applies as long as you give us notice within this period either by returning your SIM Card to any O2 shop or by calling customer service. Check our Website, ask in an O2 shop or call customer service for details of our Change-Your-Mind Period.
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
10.3 Your Services may begin immediately if you already have a SIM Card or will begin when you receive a SIM Card. You can use the Service during the Change-Your-Mind Period, but you will have to pay for the cost of any Charges incurred (including a daily rate to cover your Monthly Subscription Charges for the appropriate number of days you have the Service, calls, texts or data, third party services as well as roaming or other usage that may take longer to be billed). 10.4 Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging as long as you follow our repair and returns processes. We may charge you the reasonable costs that we incur in collecting it which may be substantial. You must make the Equipment available for collection on our request. If you paid any money for the Equipment, we'll refund that money to you when we get the Equipment back from you in satisfactory condition (which includes being free of any security or software lock), less any Charges. In line with paragraph 10.2, you'll be charged for Non-Returns.
10.5 You have the right to reject defective Equipment within a reasonable period as set out on our Website. However, if you request a replacement and you don't return the original Equipment so that we can satisfy ourselves as to the defect, you'll be charged for the Non-Return. Nothing in this paragraph 10 affects your statutory rights.
Actually, from the bit I just posted above, it says the 14 day period starts the day after you receive the SIM card
qwerta369
6 Apr 17#189
No, you're right about the erroneous early termination fees, O2 are renowned for that. But you're wrong about immediatle termination within 14 days. It used to be that way, but it's changed now. You may have got through to someone who just did it anyway, but it's not usual practice anymore due to a change in policy.
So it is wrong to advise people that immediate cancellation within 14 days is still possible. Now you either have to give 30 days' notice (pay the first month of airtime) or take and use a PAC.
BignRed84
6 Apr 17#190
I'm not getting into this now
just go back through this deal, there's alreay people who have posted (#127 & #162) about paying off the device and cancelling the airtime with no mention of a PAC code or 30 day notice, I suppose they are wrong to or just got through to the same guy as me !!!!!!!
Goodnight
Capone34
6 Apr 17#191
So what's perfectly fine like?
Capone34
6 Apr 17#192
There's an iPhone 6 near perfect for £189.99
BignRed84
6 Apr 17#193
to be quite honest, it doesn't really matter
read the thread 99% say they receive them perfect without a mark on them (like I did)
if you order one and you are not happy, just return and reorder/replace it
Capone34
6 Apr 17#194
Comment ok... Would returning it mess up the 14 day period?
BignRed84
6 Apr 17#195
doubt it, as you are returning one (therefore that order is dead)
then ordering another, starting a new 14 day cycle
to be honest, very few do this though
if you are in doubt, just go onto 02 chat and ask on there
then keep the chat as a record (you get the option at the end to email a copy to yourself)
b_sinatra
6 Apr 17#196
qwerta369 and BignRed84 -thank you for the discussion above. I am first time to this Refresh O2 deal, and although they said I need 30 days notice, it seems I have managed to get them to cancel tomorrow -7/04/2017. Phone, sim received 05/04/2017 and rang on 06/04/2017 to pay for device and cancel airtime. I had to ring twice and mentioned the 14 day rule, and also asked for PAC. -- Do I have to use PAC if it gets cancelled? As my phone was 64GB and cost £263, I am bit miser to pay any more pounds unless abs necessary. Pls advise.
BignRed84
6 Apr 17#197
when you get a PAC code (over the years I had a few on other networks) you get 30 days to use it
if you don't use it that code then is worthless, you have to request a new one (by law they must issue you one)
tonight I was offered two options
a PAC code***
or a straight forward cancellation (immeadiate closure of account)
***this may be a new system, but in the previous 02 refresh deals I have never been asked or offered this
I chose the straight forward cancellation
I was told it would take 24 hours to kick in (this is the norm) and I would recieve a final account closure bill in 14 days
BignRed84
6 Apr 17#198
a common problem with people getting told they can't cancel without 30 days notice etc
to me is it depends on who you get through to on the phone, if you get through to a foreign call centre
these are the ones that tend to give misleading information
if you get through to a UK call centre, generally they are fine
b_sinatra
6 Apr 17#199
Is it true that if they send you a PAC code that u don't use within the 30 days, they would keep the contract open? ie not cancel??
BignRed84
6 Apr 17#200
my last sim only deal was with Vodaphone, I knew when then contract finished exactly
so I requested a PAC code about 21 days before this finished so it would run over into my new sim only (and current deal) with 3
what Vodaphone said my contract would finish on that day (the 30 day notice) if I never used the PAC, the sim would become a PAYG
personally I would insist on a immeadiate cancellation to avoid and hassle and waiting around
b_sinatra
7 Apr 17#201
The lady on the phone wouldn't let me cancel on the 14 day rule - saying that since I was keeping the device, the whole contract is not being cancelled, so the 14 day rule does not apply.
BignRed84
7 Apr 17#202
sorry she is talking through her ....
under UK law you have a 14 day cooling off period
hence you can pay off the device and cancel the airtime***
*** it states in the deal, contract, T&C's you can pay off the device anytime you want
What time did you phone ??? after 21:00 (and the foreign call centre kicks in)
either call back tomorrow and speak to UK staff or go on chat
on previous deals it actually stated on the order process as well that you had 14 days to cancel
if only 02 call centre where as good as the UK delivery service
going to bed now, Night, night
Capone34
7 Apr 17#203
There's no need for a PAC code if I'm staying with o2, right? Also. when I cancel the airtime monthly contract will it automatically switch to PAYG or do I have to request it? Cheers
Mada06
7 Apr 17#204
I paid mine off and was told I'd have to pay for the month. It clearly says on their website you can cancel within 14 days including referring to o2 refresh (http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy) so she waived this after speaking with a manager.
JohnnyUtah
7 Apr 17#205
Can you buy "like new" iphones in-store and do you still get the 14 day cooling off period if you sign up in-store?
BignRed84
7 Apr 17#206
No online only
BignRed84
7 Apr 17#207
Exactly
THE BIGGEST PROBLEM WITH THESE 02 REFRESH DEALS
IS THAT MOST OF THE STAFF DON'T KNOW THE LEFT HAND FROM THE RIGHT HAND
hence confusing posts on this thread about cancellations
check HUKD these deals always attract high marks (heat) and you read the same comments everytime
generally I find it helps to speak to UK call centre staff, think there open until 21:00
although its the luck of the draw if you get them
watch this thread in a weeks time, there will be people posting about bills for early termanation fee bills (just like in other deals on HUKD)
BignRed84
7 Apr 17#208
received my unlock notification tonights (slightly over 48 hours)
what you get is an email notification telling you its done
to complete this you need to put in a none 02 sim into the iphone
then connect to iTunes via USB lead to complete the process
what happened for me, I had to enter my itunes email (login) and password)
then then unlocked and came up as a 3 network (the sim I put in
now to await the early termination bill
hatchers
8 Apr 17#209
Thanks for your advice about the unlock - mine came tonight too and it seems to have worked as I can use a vodafone sim now.
Do you think it would be alright to pay off the device plan on Saturday and then ring to cancel airtime on Monday? I want to make sure I get through to the British team for the airtime cancellation.
BignRed84
8 Apr 17#210
No ring up later (Saturday) just say u want to pay off the device plan in full
If they give u any bull s@@t tell them
A) it's UK law that u have a 14: day cooling off period
B) it's in there own terms & conditions
Then cancel the airtime plan
The longer u leave it
There more you final closure account will b
Capone34
11 Apr 17#211
You should add that they do a credit check... Which they did and I can't get the deal... Don't really live in the UK anymore so this whole thing was pointless... The SE is £360 on PAYG, fk that... I bought a 5s for my so over a year ago for £153... Any other way of getting a cheaper SE/6?
So I got through to the "leave o2 section" today having paid off the device on Monday. I was worried about having to fight for this but the guy I spoke to was really nice and totally non-pushy. He had said that the airtime was terminated.
However tonight I still seem to be able to use the sim to make calls. And I can still log into My o2. I'm a bit worried it wasn't really terminated. How can you actually check it was done?
BignRed84
14 Apr 17#214
Once you/they(02) cancel
it takes a further 24 hours for the actuall cancelation to work
you will notice the sim will stop after about 24 hours, it will change from 02 to "No Service"
if in doubt just go on 02 chat to clarify the cancelation
then email the chat to yourself as a record
hatchers
14 Apr 17#215
Ah thanks for explaining - it changed now to "no service" and I can't log into O2 any more so I think it's all cancelled. Cheers for all your help. Really glad to get this deal. :smiley:
tcm216
16 Apr 17#216
Hi - I took up this deal and (in my case anyway) you couldn't be more wrong! The iphone SE I received was spotless and I think it was actually brand new. It works faultlessly and I managed to cancel the contract without any problems and the (very helpful) Advisor arranged for the phone to be unlocked in under 72 hours. Best phone deal I've ever had!!! Tom[/i]
BignRed84
19 Apr 17#217
Think the final account bills shoud start any day now (mines due tomorrow)
wonder how many will get an early termination fee bill (quite common with these 02 refresh deals)
hatchers
20 Apr 17#218
So a direct debit of £11 was taken from my account today by o2 (which is what I would pay for 1 month's airtime). Does that mean they still think I am in contract?
When I log into myO2 there is a "disconnection bill" with a link - the link shows the £11 airtime. Not sure if this means I did something wrong.
BignRed84
20 Apr 17#219
I've said this before in this thread or others
These deals are great, 02 Deliveries are spot on
However 02 accounts are shocking when it comes to
a) closing accounts
b) early termination fees (shock bills)
what you need to do is either call up and speak to accounts, they should either cancel it or do a credit back to you (this may take upto 5-7 days)
or go on Live Chat explain whats happened and they will sort it out, then email a copy of the transcript to your self
what you should have is a final account bill, this gets generated 14 days after you close the acount
usually its a small figure £1-4, although I always arggue to get this refunded in full
UPDATED
Just checked my online account and yes I've had £15 taken out today as well
oh well here goes, let the fun commence
BignRed84
20 Apr 17#220
Just Phoned 02 about my £15 taken out my accoun today
getting it refunded back, however it will take 5-10 working days I was told
I was also told I should of got a final account bill today, so God knows where this is or how much it will be
I told you all 02 accounts are shocking
just been onto Live Chat, and was told to await the final bill (due at Midnight tonight) then the £15 taken will be credited back
although this will take 5-10 working days
I was also told I should of cancelled the direct debit, I queried how would I get my money back then, a cheque which takes longer was the answer given.
Ahh well lets see what the final account bill shows tonight/tomorrow
BignRed84
21 Apr 17#221
Well after yesterday's episode with my bill for £15
I was told via chat to await my final account bill
That's arrived today £287.50 minus yesterday's £15 & minus vat
Final bill they want £270.34
Well there's two words I will say to 02 about this
Unbelievable as I've said there accounting system is from the dark ages
hatchers
21 Apr 17#222
Nightmare. Hope you can get it sorted out.
I spoke to chat today about the £11 taken out. I was told that
"your account has been disconnected on
13/04/2017.
Your final bill will be generated on the 14th day after
the disconnection, you wont be charged for the full airtime, the amount
will be adjusted in your final bill."
I'm just hoping I don't get a massive final bill like that. I'm going to keep checking my account every day to make sure they don't take anything. Did you get your final bill by email or was it showing in your account on MyO2?
BignRed84
21 Apr 17#223
as I've said before 02 accounts dept has to be the worst in the world
to say the left hand does not kniow what the right is doing is an understatement
I have just spent over 1 hour on Live chat, with a guy who made things up as he went along
wouldn't mind I phoned up this afternoon to sort this out, and was only covering myself with Live chat
however I got the dumbest live chat you have ever spoken to
btw, both last night and tonight I was advised to cancel my direct debit, to avoid any large amounts coming out
finally don't panic (not yet anyway) on your final bill (generated 14 days after you cancel) it then gives you a date when any money will be taken (in my case it is May the 5th)
rickinyorkshire
23 Apr 17#224
Did your account get sorted? Only problem with these deals it's relying on the staff member you get when you call to cancel and how they put it through the system.
BignRed84
23 Apr 17#225
You are spot on, o2 Accounts are nothing short of shocking the left hand does not know what the right hand had done
as for my account, yeah its sorted after
1 x Phone call
1 x Live Chat (over 1 hour to the most useless dumb 02 employee you have ever dealt with)
1 x Twitter Live chat
as I have said several times in this thread, the final bill thing is nothing short of shocking (early termination fees) and how the continue to mess this up beggers belief
Tequila
4 May 17#226
try smartfonestore.com
they are reliable and legit.
don't buy from eBay because there is a real risk of phone being blocked due to original owner not paying the bills and you are on your own if it happens after 6 months.
Tequila
4 May 17#227
this deal is still on.
it's not expired.
MeesterX
4 May 17#228
Quick question. Apologies if already answered but presuming that this method still works;
a) Is there a difference between buying the phone and the airtime and then paying the balance of the phone off a day before cancelling airtime and....
b) Paying for the phone in full when buying the airtime and then cancelling the airtime?
The price of the phone seems the same in both cases.
Tequila
6 May 17#229
I got through UK call centre and the guy said I either have to go through 14 days cancellation and return the phone or 30 days notice and pay for the 1st month.he was UK CS and also arrogant and didn't back down.so the foreign call centre thing is not the case.
dazza99
6 May 17#230
Just call back and speak to someone who knows what the're doing!
Refer to previous posts eg #187 and ask for a pac
BignRed84
6 May 17#231
Who ever you spoke to is talking through his [email protected]
Under UK law you have a 14 day cooling off period
Under the Refresh deal you are allowed to pay off the device (I've done 6 now) and cancel the airtime
Once you pay off the device plan, then cancel the airtime plan, the cancellation takes 24 hours to go through
Then it takes 14 days for your Final bill to generate
Call back again and again until someone who
A) knows U.K. Law
B) knows what they are doing
Tequila
6 May 17#232
I talked to a second UK CS for 30 mins reading T&C back and forth,no luck.
they insisted that 14 cooling off period applies only if I "change my mind" about the "handset" and return it,otherwise if keeping the phone,the 30 day notice cancellation applies and have to pay for 30 days period.
In the end I mentioned PAK code and they transferred my number to a Pay & Go sim but told me they don't know if the 1st month bill is cancelled or not and I have too wait and see.
so annoying,I will never deal with O2 again.
I actually got a headache arguing with these people and wasted more than 1 hour in total chat and phone.
chat were agreeable,however couldn't take payments and asked me to call 202.
They were fully aware of people cancelling refresh contacts and so it wasn't the case of unfamiliarity.
I'd say it's O2 being greedy trying to charge people that 30 days to make up for the lack of profit as the result of cancellation.
Tequila
6 May 17#233
That being said,I chose "Almost Perfect" phone and it is in immaculate condition,impossible to distinguish from brand new.
checked Apple warranty and there is 10 months left.
checked battery charge cycle and it had only 1 charge cycle.so brand new phone.
only if O2 CS were not such DHs.
BignRed84
6 May 17#234
Yeah,
I've said this many times over a number of 02 Refresh Deal threads
the actual deals are great
02 Accounts & Customer Service is nothing but Woeful
the fact that so many staff don't seem to know there left hand from there right hand is shocking
on a possible plus note, after my saga with my termination bill on this deal
02 have just refunded me £15 twice (instead of once)
databar
12 May 17#235
O2 Refresh Unlimited 24M 500MB 04 May 17 - 01 Jun 17 -11.69
Early Termination (VAT Not Applicable) 03 May 17 - 01 Apr 19 286.69
phone calls tomorrow.....
BignRed84
12 May 17#236
Good Luck with that, 02 Accounts are shocking
and to think th02 websites states No.1 for customer service (7 years running) god knows how they get this
it will all depend on who you speak to tomorrow, I spoke to the thickest person you have ever dealt with
I ended up going to o2 Twitter to sort it out
they took the first payment of £15 (they shouldn't of) then I got a early termination bill £273
eventually I got it sorted
they will tell you to cancel your direct debit, to ensure the termination fee bill doesn't go through
databar
12 May 17#237
I know been there done it before
you know their trying it on but I have a secret weapon (which)
and recorded phone calls and the formal complaint and company complaint forms,
all this makes them complaint.
BignRed84
12 May 17#238
You seem to know the score (good)
its amazing when you follow these threads and when others post the various Bull S@@t o2 spout
like you can't just pay off the device plan and cancel (not even though it breaches UK law)
I've had 6 o2 refresh deals, so I'm used to it and to be fair most have been OK
but as far as o2 is concerned, the left hand doesn't know what the right hand is doing
databar
14 May 17#239
Down to £0.98 now
jokers
mspychala
16 May 17#240
I can't see the £5/£6 tariff?
Tequila
16 May 17#241
there was no £5/£6 tariff..it was £15
but they have changed them now.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Very good price for this phone.
This is an o2 refresh deal, where you order the contract and then cancel the airtime. Also can be unlocked from o2 for free. Please have a look at previous o2 refresh deal threads for more information.
All colours available at time of posting .
There are several tariffs which give this price.
I chose the 500mb deal with Unlimited Minutes etc:
29.99+24*5=149.99
Lets have some heat!
UPDATE CREDS TO OTHER USERS: buy the almost perfect model for £4 more!
https://www.o2.co.uk/shop/phones/apple/iphone-se-like-new
- rodman
---------------------
"Perfectly Fine phones have been a bit more loved, but are still working well. They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
From: https://www.o2.co.uk/shop/like-new
- Crossbow
Top comments
I would advise getting the "almost perfect" rather than "perfectly fine". Extra £4 but it buys you an extra six months warranty (12 months instead of six).
In fact, this whole page is a marketer's wet dream. First, the title: "Like New"... only they're not new. Then the stupid names as above, and finally the saccharine descriptions: "a bit more loved" i.e. "lots of scratches".
This is like the online equivalent of a greasy car salesman. I'd love to know how many people they suck in by using all this flowery language.
Plus, with the hassle of having to cancel the airtime... order this deal at your peril.
All comments (241)
I would advise getting the "almost perfect" rather than "perfectly fine". Extra £4 but it buys you an extra six months warranty (12 months instead of six).
Heat from me!
- Oops not forgetting the silly prices!
Anyone who says iPhone is superior needs their heads examined! Yes Ive heard about Samsungs exploding Note 7's (Yes thats Samungs fault for not quallty checking) However when the iphone 7 had the SAME exploding batteries problem the media was very quiet! Hm, me thinks! ...Enjoy your O2 offer while I smile smugly to myself!
Took three weeks for o2 to sort it out and admit they had screwed up, now waiting to see if my credit score returns to normal in April
Cash price is £159.99 and that's ONLY for Perfectly Fine condition. Almost perfect & Perfect conditions are £264.00 and £225.99 respectively.
http://www.o2.co.uk/help/phones-sims-and-devices/like-new
Bit concerning that above point about the credit score being affected by these o2 deals, and if it might affect getting a mortgage, blimey is that true ?
Whether it would affect a mortgage application would obviously differ depending on each individual's circumstances/ credit history/ income etc.
Almost Perfect. Total amount payable for device £153.99
http://www.sellmymobile.com/phone/apple-iphone-se-16gb/
ordered 16gb rose gold almost prefect @£153.99
daughter will be very happy.
1) Follow the get deal button, purchase the £9.99 + £6*24 tariff.
2) Receive your phone and sim card.
3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.
4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.
5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.
6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.
7) Unlock code will come through in about 2 to 48 hours.
:sunglasses: Just to say I have done this before and got billed for all the airtime
and had to ring again to get it back.
some say to cancel the direct debt as soon as you have paid of the phone.
Also is it possible to get more than one phone via this method? As I'd like to get two (for daughters)
O2 refresh is a bit pain in the back,but £150 for a immaculate condition iPhone SE is a bargain.
very fast and powerful phone s(they have the exact specs of iPhone 6s for those who wonder).
Did anyone else get that message?
If you need anything looked into or changed speak to these guys.
[email protected]
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
First agent I spoke to in South Africa was a first class pillock, refused to allow me to pay off the device as I haven't used it yet (I haven't received it yet). Refused to put me through to cancellations, refused to put me through to a supervisor, then hung up on me. Awful service.
Rang back and spoke to an absolute diamond geezer in Leeds. He knew all about this deal on HUKD and was thinking of getting one himself. I know he's reading this so - my friend - you're a top bloke. All O2 staff should be like you. Big up yourself. To your sup: this guy is friendly, understanding, empathetic and a great ambassador for O2. A pay rise is in order wink wink.
He transferred me through to cancellations, I paid off the device and I took a PAC code. Why? Refresh cancellations when keeping the device and cancelling the SIM attract a mandatory 30 days notice period (30 days line rental). But if you port the number out you're only billed for line rental while with O2 (so it will be three days, not 30). Never used to be like this, apparently it's a recent change. No biggy, I have a few Three SIMs knocking about. I'll just port the O2 number to one of those.
Job done.
Had a 'mare when I did a refresh for my son.
In fact, this whole page is a marketer's wet dream. First, the title: "Like New"... only they're not new. Then the stupid names as above, and finally the saccharine descriptions: "a bit more loved" i.e. "lots of scratches".
This is like the online equivalent of a greasy car salesman. I'd love to know how many people they suck in by using all this flowery language.
Plus, with the hassle of having to cancel the airtime... order this deal at your peril.
How is this pricewise?
Not sure if it's still as good a deal, http://www.sellmymobile.com/phone/apple-iphone-se-64gb/ offers up to £220 for a 64gb so less than used be paying compared to they offer £180 for the 16gb so more than you'd pay.
Personal preference really, I wouldn't want a 16gb phone has have nearly 90gb on mine but will be fine for some.
What does that even mean? Perfectly fine could be you can make phone calls on them for all we know.
https://www.o2.co.uk/shop/like-new
When O2 say these phones have been "a bit more loved", what they mean is "these phones have lived a hard life and are covered in the scars to prove it".
after iPhone 5?
https://www.o2.co.uk/shop/like-new
24*5 = 120 + 29.99 = 149.99
Shouldn't be expired
mods please amend.
https://www.o2.co.uk/shop/tariff/apple/iphone-se-like-new/?productId=a0edc5c4-0d57-4771-b36d-4fcde390217b&planId=&contractType=paymonthly&cm_mmc=affiliate-_-47868-_-blank-_-blank&awc=3235_1491165609_ee7ba310c884b33ba7950e974eecc1e3
I don't see a £29.99 + 24 x £5 price plan for any of the conditions.
all good here.Taken sim out, awaiting unlock code.
edit- googled it, should come though itunes.
When you called did they say that you needed to give 30 days notice, or request a PAC code and transfer the number to close the account?
battery came drained to 10%
Does say if you take the receipt to an O2 store they discount a charger for you, I'd expect still cheaper online though.
Luckily my work phones are all iPhone SEs so have boxes, chargers, headphones etc laying around there that are spare so will be using those as I ordered this as a gift so will look much nicer with all the bits.
only 16GB left is Rose Gold
I called again and they cancelled the airtime without needing 30 days notice but they said I may have to pay a little of it.
If it only has 1.5 months left - does that mean someone has been using it for nearly a year and then sent it back? Also once you cancel Airtime and pay off device - do O2 really honour their own 12 month warranty - as you are no longer in a contract with them?
once you request it, it can then take anything from a few hours to 24-48 hours
they will send you and email to tell you to connect it to itunes, then its unlocked
This is my 6 or 7th refresh deal
Thanks OP!
How do I find out how much apple warranty is left?
I've just paid off my device plan and cancelled the airtime
any advisor that tells you can not cancel or need to give 30 days notice is talking through there backside
you have a 14 day cooling off period (UK law) and its in your email
once you pay off your device plan and cancel the airtime, after 14 days you will get a "Final" bill
which should be anything from £1-3 (if that)
However on the downside, you need to be aware of excessive bills for early termination fees (several hundred pounds) once you get this just go on chat to 02 to get this cancelled
on a another note just checked the apple warrenty status, mines until 14. Nov. 2017
did I not say, this is my 6th Refresh deal
so forgive me, I think I know
a) what to do
b) what will happen ***
I've just paid my device plan, the guy did mention the PAC code bit, but I just declined and said close it down, he told me what I knew that I will get a final closure account bill in 14 days, going from previous deals its anything from £1-4
although personally I always get this credited back as techniclly I have not used anything.
*** I will guarantee you in the next 7-10 days there will be various posts about early termination fee bills ????
I repeat just go on to chat to get these cancelled
as mentioned above, you can cancel under UK law (14 day cooling off period)
just call back, hopefully you get someone with a bit of sense or know how
Will this still be ok when i call to cancel the airtime?
I read elsewhere that people who have that "we don't have that information right now" message aren't showing "on the network" whatever that means.
the general plan is get the phone
request the unlock code
once you have the unlock code
pay off device plan (this is usally within 2-4 days from receipt)
once paid off the device plan, then ask to cancel the airtime plan
then after 14 days you will receive a final account closure bill (anything from £1-4)**
generally you should be able to get this back (again via 02 chat) as you have not used any of the plan etc
then you have a cheap phone
** just be aware of possible early termination fee bills (don't panic) just go on 02 chat explain and they will usually sort it before any money is taken
The policy has changed, Einstein.
You're out of date. :smiley:
however now it appears they direct you to your online account to submit the account
You say there's no info/option etc
did you activate the iphone ??
you need to put the sim in the phone, make a call (call 202, its free) this activates the phone then)
If worse comes to worse what would happen if I cancel airtime and pay the device off without getting the unlocked? I ordered it on Sunday (they are charging from then) but they didn't deliver until wednesday. I'm a bit worried about missing the 14 day deadline.
a) tonight
b) every other time/deal (yes 6 deals)
not once have I had a PAC code
they guy mentioned it earlier tonight, he also gave me the option just to cancel the sim/deal etc, which I took
he did his best to keep me on 02 either via PAYG or with the PAC code
anyway, enough I'm not getting into a typing battle al night
just watch this thread in the next week (check other 02 refresh deals on HUKD) when people start to complain about getting an early termination fee bill ???
then come back and tell me I'm wrong
usually when requesting an unlock code it takes from a few hours to a maximum 2 days, although they will say upto 7 days
for what its worth I requested my unlock code yesterday (about 17:30) I paid off my device plan tonight and cancelled the airtime plan.
Usually I wait until I get the unlock code before I payoff the device and cancel the airtime
10. Important – your right to change your mind about the Service Agreement and Equipment
10.1 Unless we've said otherwise and if you purchased your Service directly from us (rather than one of our distributors), you can cancel this Service Agreement before the end of the 14 day Change-Your-Mind Period from the day after you receive your SIM Card. This is in addition to any statutory rights you may have. It applies as long as you give us notice within this period either by returning your SIM Card to any O2 shop or by calling customer service. Check our Website, ask in an O2 shop or call customer service for details of our Change-Your-Mind Period.
10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer service for details of our repair and returns processes. You'll be charged for Non-Returns.
10.3 Your Services may begin immediately if you already have a SIM Card or will begin when you receive a SIM Card. You can use the Service during the Change-Your-Mind Period, but you will have to pay for the cost of any Charges incurred (including a daily rate to cover your Monthly Subscription Charges for the appropriate number of days you have the Service, calls, texts or data, third party services as well as roaming or other usage that may take longer to be billed).
10.4 Subject to paragraph 12 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan. Unless we tell you otherwise, w e'll bear the reasonable postage costs of returning the Equipment with all original parts and the original packaging as long as you follow our repair and returns processes. We may charge you the reasonable costs that we incur in collecting it which may be substantial. You must make the Equipment available for collection on our request. If you paid any money for the Equipment, we'll refund that money to you when we get the Equipment back from you in satisfactory condition (which includes being free of any security or software lock), less any Charges. In line with paragraph 10.2, you'll be charged for Non-Returns.
10.5 You have the right to reject defective Equipment within a reasonable period as set out on our Website. However, if you request a replacement and you don't return the original Equipment so that we can satisfy ourselves as to the defect, you'll be charged for the Non-Return. Nothing in this paragraph 10 affects your statutory rights.
http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
So it is wrong to advise people that immediate cancellation within 14 days is still possible. Now you either have to give 30 days' notice (pay the first month of airtime) or take and use a PAC.
just go back through this deal, there's alreay people who have posted (#127 & #162) about paying off the device and cancelling the airtime with no mention of a PAC code or 30 day notice, I suppose they are wrong to or just got through to the same guy as me !!!!!!!
Goodnight
read the thread 99% say they receive them perfect without a mark on them (like I did)
if you order one and you are not happy, just return and reorder/replace it
then ordering another, starting a new 14 day cycle
to be honest, very few do this though
if you are in doubt, just go onto 02 chat and ask on there
then keep the chat as a record (you get the option at the end to email a copy to yourself)
if you don't use it that code then is worthless, you have to request a new one (by law they must issue you one)
tonight I was offered two options
a PAC code***
or a straight forward cancellation (immeadiate closure of account)
***this may be a new system, but in the previous 02 refresh deals I have never been asked or offered this
I chose the straight forward cancellation
I was told it would take 24 hours to kick in (this is the norm) and I would recieve a final account closure bill in 14 days
to me is it depends on who you get through to on the phone, if you get through to a foreign call centre
these are the ones that tend to give misleading information
if you get through to a UK call centre, generally they are fine
so I requested a PAC code about 21 days before this finished so it would run over into my new sim only (and current deal) with 3
what Vodaphone said my contract would finish on that day (the 30 day notice) if I never used the PAC, the sim would become a PAYG
personally I would insist on a immeadiate cancellation to avoid and hassle and waiting around
under UK law you have a 14 day cooling off period
hence you can pay off the device and cancel the airtime***
*** it states in the deal, contract, T&C's you can pay off the device anytime you want
What time did you phone ??? after 21:00 (and the foreign call centre kicks in)
either call back tomorrow and speak to UK staff or go on chat
on previous deals it actually stated on the order process as well that you had 14 days to cancel
if only 02 call centre where as good as the UK delivery service
going to bed now, Night, night
THE BIGGEST PROBLEM WITH THESE 02 REFRESH DEALS
IS THAT MOST OF THE STAFF DON'T KNOW THE LEFT HAND FROM THE RIGHT HAND
hence confusing posts on this thread about cancellations
check HUKD these deals always attract high marks (heat) and you read the same comments everytime
generally I find it helps to speak to UK call centre staff, think there open until 21:00
although its the luck of the draw if you get them
watch this thread in a weeks time, there will be people posting about bills for early termanation fee bills (just like in other deals on HUKD)
what you get is an email notification telling you its done
to complete this you need to put in a none 02 sim into the iphone
then connect to iTunes via USB lead to complete the process
what happened for me, I had to enter my itunes email (login) and password)
then then unlocked and came up as a 3 network (the sim I put in
now to await the early termination bill
Do you think it would be alright to pay off the device plan on Saturday and then ring to cancel airtime on Monday? I want to make sure I get through to the British team for the airtime cancellation.
If they give u any bull s@@t tell them
A) it's UK law that u have a 14: day cooling off period
B) it's in there own terms & conditions
Then cancel the airtime plan
The longer u leave it
There more you final closure account will b
However tonight I still seem to be able to use the sim to make calls. And I can still log into My o2. I'm a bit worried it wasn't really terminated. How can you actually check it was done?
it takes a further 24 hours for the actuall cancelation to work
you will notice the sim will stop after about 24 hours, it will change from 02 to "No Service"
if in doubt just go on 02 chat to clarify the cancelation
then email the chat to yourself as a record
wonder how many will get an early termination fee bill (quite common with these 02 refresh deals)
When I log into myO2 there is a "disconnection bill" with a link - the link shows the £11 airtime. Not sure if this means I did something wrong.
These deals are great, 02 Deliveries are spot on
However 02 accounts are shocking when it comes to
a) closing accounts
b) early termination fees (shock bills)
what you need to do is either call up and speak to accounts, they should either cancel it or do a credit back to you (this may take upto 5-7 days)
or go on Live Chat explain whats happened and they will sort it out, then email a copy of the transcript to your self
what you should have is a final account bill, this gets generated 14 days after you close the acount
usually its a small figure £1-4, although I always arggue to get this refunded in full
UPDATED
Just checked my online account and yes I've had £15 taken out today as well
oh well here goes, let the fun commence
getting it refunded back, however it will take 5-10 working days I was told
I was also told I should of got a final account bill today, so God knows where this is or how much it will be
I told you all 02 accounts are shocking
just been onto Live Chat, and was told to await the final bill (due at Midnight tonight) then the £15 taken will be credited back
although this will take 5-10 working days
I was also told I should of cancelled the direct debit, I queried how would I get my money back then, a cheque which takes longer was the answer given.
Ahh well lets see what the final account bill shows tonight/tomorrow
I was told via chat to await my final account bill
That's arrived today £287.50 minus yesterday's £15 & minus vat
Final bill they want £270.34
Well there's two words I will say to 02 about this
Unbelievable as I've said there accounting system is from the dark ages
I spoke to chat today about the £11 taken out. I was told that
"your account has been disconnected on
13/04/2017.
Your final bill will be generated on the 14th day after
the disconnection, you wont be charged for the full airtime, the amount
will be adjusted in your final bill."
I'm just hoping I don't get a massive final bill like that. I'm going to keep checking my account every day to make sure they don't take anything. Did you get your final bill by email or was it showing in your account on MyO2?
to say the left hand does not kniow what the right is doing is an understatement
I have just spent over 1 hour on Live chat, with a guy who made things up as he went along
wouldn't mind I phoned up this afternoon to sort this out, and was only covering myself with Live chat
however I got the dumbest live chat you have ever spoken to
btw, both last night and tonight I was advised to cancel my direct debit, to avoid any large amounts coming out
finally don't panic (not yet anyway) on your final bill (generated 14 days after you cancel) it then gives you a date when any money will be taken (in my case it is May the 5th)
as for my account, yeah its sorted after
1 x Phone call
1 x Live Chat (over 1 hour to the most useless dumb 02 employee you have ever dealt with)
1 x Twitter Live chat
as I have said several times in this thread, the final bill thing is nothing short of shocking (early termination fees) and how the continue to mess this up beggers belief
they are reliable and legit.
don't buy from eBay because there is a real risk of phone being blocked due to original owner not paying the bills and you are on your own if it happens after 6 months.
it's not expired.
a) Is there a difference between buying the phone and the airtime and then paying the balance of the phone off a day before cancelling airtime and....
b) Paying for the phone in full when buying the airtime and then cancelling the airtime?
The price of the phone seems the same in both cases.
Refer to previous posts eg #187 and ask for a pac
Under UK law you have a 14 day cooling off period
Under the Refresh deal you are allowed to pay off the device (I've done 6 now) and cancel the airtime
Once you pay off the device plan, then cancel the airtime plan, the cancellation takes 24 hours to go through
Then it takes 14 days for your Final bill to generate
Call back again and again until someone who
A) knows U.K. Law
B) knows what they are doing
they insisted that 14 cooling off period applies only if I "change my mind" about the "handset" and return it,otherwise if keeping the phone,the 30 day notice cancellation applies and have to pay for 30 days period.
In the end I mentioned PAK code and they transferred my number to a Pay & Go sim but told me they don't know if the 1st month bill is cancelled or not and I have too wait and see.
so annoying,I will never deal with O2 again.
I actually got a headache arguing with these people and wasted more than 1 hour in total chat and phone.
chat were agreeable,however couldn't take payments and asked me to call 202.
They were fully aware of people cancelling refresh contacts and so it wasn't the case of unfamiliarity.
I'd say it's O2 being greedy trying to charge people that 30 days to make up for the lack of profit as the result of cancellation.
checked Apple warranty and there is 10 months left.
checked battery charge cycle and it had only 1 charge cycle.so brand new phone.
only if O2 CS were not such DHs.
I've said this many times over a number of 02 Refresh Deal threads
the actual deals are great
02 Accounts & Customer Service is nothing but Woeful
the fact that so many staff don't seem to know there left hand from there right hand is shocking
on a possible plus note, after my saga with my termination bill on this deal
02 have just refunded me £15 twice (instead of once)
Early Termination (VAT Not Applicable) 03 May 17 - 01 Apr 19 286.69
phone calls tomorrow.....
and to think th02 websites states No.1 for customer service (7 years running) god knows how they get this
it will all depend on who you speak to tomorrow, I spoke to the thickest person you have ever dealt with
I ended up going to o2 Twitter to sort it out
they took the first payment of £15 (they shouldn't of) then I got a early termination bill £273
eventually I got it sorted
they will tell you to cancel your direct debit, to ensure the termination fee bill doesn't go through
you know their trying it on but I have a secret weapon (which)
and recorded phone calls and the formal complaint and company complaint forms,
all this makes them complaint.
its amazing when you follow these threads and when others post the various Bull S@@t o2 spout
like you can't just pay off the device plan and cancel (not even though it breaches UK law)
I've had 6 o2 refresh deals, so I'm used to it and to be fair most have been OK
but as far as o2 is concerned, the left hand doesn't know what the right hand is doing
jokers
but they have changed them now.