Virgin Media retention - Full House Bundle - 200 - got it 12 mnth contract works out £420 for year - £35 @ Virgin Media

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Virgin Media retention - Full House Bundle - 200 - got it for £35.00pm 12 mnth contract [works out £420 for year

£35 Virgin Media12 Jan 17

Source: HotUKDeals | Deals > All categories

Opening post

gillas97

12 Jan 17

I took out a 12 month Contract with Virgin Media November 2015, did not want to commit to a further contract until I knew I would be working in the area so my payments went up to £40.48 last month when out of contract.
I called today to see if they had any retention deals as I was considering going to an other provider.
The best offer they could make was £31pm for 6 months and then £34 for the next 6 months (12 month Contract) for 50mb.
I said that that was too high and I would look to find the best deal from other cheaper suppliers before calling them back to cancel.
The man I spoke to was very helpful and after I had mentioned that my current 50mb struggled to stream tv, he did some checks and speed checks but could not find any issues (other than I was downloading about 6 times the average).
he then said there was a full house bundle with 200mb, tivo and weekend calls he could do for £35 all in, as I was an existing customer. I declined and he said he would put a note on my file.
I looked about and was surprised to see that all prices were well up on last year and I was going to struggle to get anything much below £30pm.
I called back and said I had called previously and was just double checking before leaving them to go to another provider.
The young lad I spoke to said the best offer he could do was as above;£31pm for 6 months and then £34 for the next 6 months (12 month Contract). I then mentioned the previous full bundle the previous gentleman had offered me. the young lad said there was an email that had just been sent through and he would need to read it. he then came back and when i hummed and haa'd he offered £20 that would more than cover the 14.99 activation charge.
I then received the following confirmation:

Your Updated Package ...
Full House Bundle
Talk Weekends
Full House TV (XL)
TiVo Monthly Fee
VIVID 200 Optical Fibre
Bundle charges total £57.00

Promotional offer(s)
12 month TV and Broadband discount
Promotional offer(s) total £41.00CR

Phone line rental
Line Rental
Phone line rental total £19.00

New monthly package total* £35.00

Chargeable from 16 January 2017

Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Loyalty Offer £20.00CR

One-off charges & credits total £5.01CR

Other fees, charges & credits total* £5.01CR
*Prices correct as at today's date.

and more useful stuff...

All about your TiVo service
Hundreds of on demand movies and shows including your Sky favourites with Sky On Demand at no extra cost. Fed up with scrolling through the TV guide? Search by show, actor or director. You can even create your own WishList to automatically record your favourite shows. All this and you've got free lifetime service and repairs. Nice one.
You're experiencing Vivid, our next generation optical fibre up to 200Mbps
Vivid is our next generation optical fibre - it's our best way to experience the internet. It travels at the speed of your life. Vivid 200 is built for households who do more, watch more and have more fun. It takes HD streaming on 10 or more devices (all at the same time) in its stride. Plus, there's no download limits - no worries.
Virgin Talk Weekend gives you all this...
Inclusive unlimited weekend calls to UK landlines, Virgin Mobile phones and 0870 numbers**.
** See virginmedia.com/callcosts. Redial before 60 minutes to avoid charges
About your new package total
With Virgin Media, you always pay for your services one month in advance. So if you decide to change your package part-way through a month, your bill needs to catch up. Here's what happens. As soon as the change takes effect on your account, you start paying the new price for your package and the next bill produced after that date will reflect that.

Top comments

snowflake75

12 Jan 17 5 #4

effort for your essay :stuck_out_tongue:

All comments (216)

ian_stanley_matthews

12 Jan 17 #1

I got this deal as a new customer. Walked in to virgin media store as I was looking to change from Sky, was offered this same bundle for 35. Heat added as it's a great deal, but not exclusive to retentions.

5Rivers79

12 Jan 17 1 #2

Aren't retention deals based on an individual basis? Or are they applicable to anyone and what would another customer ask for?

ianwheale

12 Jan 17 #3

great deal , can you get the f1 channel with the full house tv package ??

snowflake75

12 Jan 17 5 #4

effort for your essay :stuck_out_tongue:

j3remy42

12 Jan 17 1 #5

seems a great deal. I have 100mb BB and it's so unreliable. I think that's down to the router though. Going to play this game in March when my contract is up.

MoreBeer77 to j3remy42

12 Jan 17 #6

could be one of many things, we had techs, then principal techs camped in our house for 6 months... After years of problems... Ended up with their top 2 guys turn up with a diagnostics machine, took them 2 mins to find the cable to our grid was missing... To find our cable was coming from a neighbours grid, was the wrong cable and was knotted... So It was like a fire engine fitted with a garden Hose, that's kinked and trying to put the London fire out... Once the cable was sorted... We still had nonstop problems with buffering and the utter pants tivo boxes... Sky = cheaper and near zero problems, no buffering either!

CCC007

12 Jan 17 #7

I've been with virgin 4 years now and my bill is now £48pm. I only get 100mbs and that's all. no TV or anything. been thinking of leaving a while as that seems very expensive what I'm paying and your post has just confirmed how expensive my package is!

stelo

12 Jan 17 1 #8

This deal does exist because my friend last week did the same with virgin and they gave him the exact deal.

CCC007

12 Jan 17 1 #9

oh and mine also cuts out constantly like yours j3remy42

gillhoose1888

12 Jan 17 2 #10

I phoned vermin media to see if they had any offers as my contract runs out in Feb. I was having mega problems with my router disconnecting up to 10 times a day. I'm on my 7th router. As a gesture of goodwill they sent engineer number 6 to have a look and yes there was another fault so I was given a free router. I was then offered 6 months xl TV at a discount and 6 months 150 mb broadband at a discount. I confirmed that I wasn't entering into a new contract before I accepted to be told yes I will put a note on your account. When I spoke to the vermin rep two days ago I was told.... Very sorry we can't offer you any deals as you signed up to a 12 month contract in August when you received your new router..... I went berserk as you can imagine and things them to check back all the calls.... Needless to say nothing as usual has been done and I've been told if I go to a lower package it will cost me more..... How can that be. I can't wait to leave vermin media. They are a disgrace and their equipment is rubbish and is full of faults...... Worst customer service ever.... If there ate any vermin reps reading this ease feel free to contact me I would be more than happy to discuss anything. I'm actually thinking about paying to leave early I am that disgusted with their tactics. Sky here I come.

gren05

12 Jan 17 #11

Sky to increase line rental from 01/03/17....article found in Daily Mail this evening,,,small print found in one of their ads......see link below

So it seems Virgin is a great deal....

http://www.dailymail.co.uk/money/bills/article-4112850/Sky-customers-face-higher-line-rental-March.html

alwayslovesabargain

12 Jan 17 1 #12

Tried this earlier as was paying £86 a month for 200mb broadband talk weekends full house TV no movies or sports tivo + additional box called to enquire about upgrade and ll they would offer me was what I currently had for £66 a month, I said that they were doing the limited edition bundle for £55 all in movies full house TV line rental and 200mb, I said how was that fair for new customer you give them everything and for existing customer there's nothing? After going round the houses he would not offer anything said I would move to sky he more or less started bad mouthing them as broadband was not as fast etc.... In the end had to cancel and gave my 30 day notice, not offered anything :disappointed:

rgeorge1

12 Jan 17 1 #13

got this one now thanks £35, its only for customers who haven't got TV

Frenchmeister

12 Jan 17 #14

Cool story Bro...

(heat added)

kraigisonfire

12 Jan 17 #15

been around before xmas this deal but was very hit and miss, seems its still the case i hate VM with a passion screwed me on two mobiles and wanted loads on my tv bb package too as soon as my contracts up im leaving.

cliffio76

12 Jan 17 #16

got this deal offered end of november after saying i'm leaving for the 'black friday' sky deal. will be playing the game again come next black friday, but will be asking them to chuck in their new v6 TiVo box for free - which is currently extortionate to upgrade to from the old TiVo box.

tinhead29

12 Jan 17 #17

we cancelled our package and got xl tv package upgraded to 200mb broadband and 1 tivo box and a v+ box in a separate room for £35 a month for 12 month contract

ihatebingo

12 Jan 17 #18

this is massive for the price.but ill also add heat for the essay good work

xenole

12 Jan 17 #19

I might try my luck next week. Not happy paying around £82 for 150mb cable, Tivo + XL, V Box that never used and phone with weekend calls that I've used 3 times in years except for calling VM on their free number.

jagoanneon

12 Jan 17 #20

will try my luck tomorrow

crazyjake

12 Jan 17 #21

The price in title should reflect the price for the whole contract term. HUK terms and conditions.

copystuff

12 Jan 17 #22

Virgin media have to keep a record of every site you visit in case the authorites or goverment want to know what you are upto.

ttttd to copystuff

12 Jan 17 1 #26

all internet providers have to do that now.

collectorcol

12 Jan 17 1 #23

I haggled to get £10 off my package and BT Sport for a fiver. Doesn't make it a deal because chances are it's not available to everyone.

scooter

12 Jan 17 #24

been with virgin for 7 ish years its bad ( virgin overutilized ) so they say it will be fixed in march as of now we have 2/5 meg out of 152 meg fed up as its been like this for over a year :disappointed:

scoot

iqbal shamshudin

12 Jan 17 #25

Great work I have tried a number of times with no luck 92 pounds a month, Adding heat for the amazing deal you got but more for your essay

tinhead29

12 Jan 17 1 #27

you need to go and give your 30 days notice to cancel and then wait to retentions to ring within a couple of days to keep u as a customer and give u the deals works everytime

old_four_finger

12 Jan 17 #28

VPN

keith43

12 Jan 17 #29

I got offered this deal yesterday, I declined as I have sky but still considering getting this. Has anyone got a reduction on sky sports from VM before?

dealhuntaa to keith43

12 Jan 17 #31

I have never heard of it

vbl81 to keith43

13 Jan 17 #40

I pay £68 for 2 v6 boxes , full house, sport hd, cinema, 200mb and talk anytime (no line saver paid) , Ivan remove talk anytime and make it £60/ month

dealhuntaa

12 Jan 17 #30

Got this on Wednesday, paying £5 less than I was for 150mb BB. So cancelled sky and phone line. Saved me £32/month.
Just need to remember to go back to sky before it goes to £75.
Also, they charged me a £15 activation fee and I couldn't get them to waive it.

dealhuntaa

12 Jan 17 #32

Use tor

MrJinxy

12 Jan 17 2 #33

I cancelled everything, jumped onto there new customer superfibre 50MB deal when I moved house for £25 a month, no phone line or tv. Don't need em as got Kodi and a mobile :smile:

Bagocack

12 Jan 17 #34

got exactly the same deal. 200mb bb and xltv for 35. they won't offer anything until you cancel. annoyed spent years paying 80 odd quid a month

snappyfish

12 Jan 17 #35

Customer for 8 years never missed a payment. Have 10mb , TV Medium +, Phone line.

Just getting a mortgage and decided time to play VM lottery ticket.

They only offered me 50mb broadband, No TV & PHone for £32 month with new 12 month contract.. I said no thanks will cancel soon. So will try that and see what swings my way.

toseef

12 Jan 17 #36

As many have mentioned above, i rang a few days ago and got nothing (well the best he could do was knock a few quid off) I am out of contract too. I asked that there are some really good new customer offers and he basically said "can't match those offers" lol I really don't want to leave as I must admit the service I have had has been very good for the past 7 or so years I have been with them. However the prices seem to go higher and higher each year and my loyalty discount actually dropped last time! I have read that if you don't get a decent offer first time, try again after a few days, I will and if I don't get any luck I will serious have to look to move to sky and BT.

Oh btw if you do decide to move to sky from virgin you get a 50% discount.

Waldolf

13 Jan 17 #37

No trip to Neckar Island included. Cold

kaewhole

13 Jan 17 #38

Currently moving from Sky to Virgin. Initially signed up to Full House with Sky Cinema for £39 pm. Family member (who has Virgin) and I also received £50 credit each as introduction offer, bringing cost down to just under £35 pm. I phoned Virgin recently, prior to install date and made out I thought I was receiving the new V6 Tivo box and was offered 2 boxes without much discussion. Virgin appear to be offering high discounts to attract new customers.

polarbaba

13 Jan 17 #39

I was thinking of using tor myself and when I did some looking.around... apparently downloading tor itself gets you on the naughty list, regardless of what you use it for.
that put me off, Including how they got the silk road underground market where you could buy various types of things not legally available (ahem ahem) , they were all using tor, but got caught some clever means.
so it's not foolproof and may get you on a naughty list anyway.
just a beware to the community before we all get downloading tor...

lewislrm

13 Jan 17 #41

signed up to the same deal last week as I was out of contact on bb only they didn't offer me this they are no deals available the bloke said until I asked for it! got a v6 box installed for £65 the next available engineer to install is 26 Feb yes FEB!!! 6 WEEKS will be checking my bill to make sure they don't knock a month off my TV package!! Ali the VM customer service team are shocking if it wasn't for this fall I would have left!

lewislrm

13 Jan 17 #42

also my internet is constant losing connection as if I'm using too much so every couple of hours they cut Me off for 10 mins!!! I only notice when I'm gaming and actuall using the net! ring then up about 6 times last month with the problem and smashed my box up in the end to get a new one! then had to go 6 days without bb!! new hub 3 still drops connection! I'm thinking of going to sky or by just writing this

monkey1999

13 Jan 17 1 #43

Sky are worse and BT omg trust me there all shocking

Downout

13 Jan 17 #44

We are supposed to be on friends has I use to work for them it started of £75 a month about 8years a go but now to date it is £110 I need to find a way to cut cost but I live with my son and pay for TV and. He seems to not cooperation on down grade

Spacevsgravity

13 Jan 17 #45

If they start to badmouth anyone's speed, just quote them their shockingly poor upload speed.

boowilkes

13 Jan 17 #46

They will make up anything they feel like to sell a 'deal', they don't employ customer service but salespeople.

anthony69

13 Jan 17 1 #47

Reduced Speeds

PowerPantsPete

13 Jan 17 1 #48

If you don't get a good deal on retentions (when cancelling) go through with the cancellation. They phoned me within 2 weeks and I have full house TV, anytime calls, 200mb bb with a v6 box, extra tivo upstairs and new v3 router =£43pm

anlygi

13 Jan 17 #49

I got this deal with movies for £39pm when it was posted in December. Excellent value considering they were looking over £30 for 50mb and phone once my current deal ended. Tivo boxes are dog slow, doing my head in already after 3 weeks. Going to try and get a V6 box.

thebigtyreman

13 Jan 17 #50

I've just come out of there 12 month top 200mb package because of work in my area which was only supposed to last 3 weeks but lasted 7 months of which we were all capped at 5mb.

VM broke so many promises to me that the cancellation team were so apologetic to me I had there field engineer ring me wanting to know names and how many times I had rang because the 3 weeks minor work in my area was major work and I should have been told.

plus just look on Twitter at all the negative comments there getting so sign up at your peril.

I'm not trolling I'm just saying you the hastle of ringing up and pulling your hair out.

john9999

13 Jan 17 #51

I have details of a virgin media retention guy that would offer new customers (who havent been on VM for last 6 months..or you can sign up your spouse as a new customer) a deal where you can get 50 meg broadband..and line rental...all included for around £17.50 per month with basic freesat tv possibly..all of this on a 12 month contract. Even better, if you say you have been recommended (i would love to be mentioned) each of you get £50 credit. Theres no telephone number for this guy as he is in an outbound call centre. you have to email him for him to call you...sounds dodgy? Its not..i promise

scotjam

13 Jan 17 1 #52

Someone came to my door and offered me this (200Mbps + TV channels, 12m contract for £35 per month) as an area-specific black Friday offer, but they kept cancelling the install date - coming today finally almost 2 months later. Price more than doubles after that though so get something else lined up or phone and negotiate.

Finney14

13 Jan 17 #53

I got this deal for £30pm with an added simple card on top

stonedave

13 Jan 17 1 #54

got if for £20.50 a month. I'd add the photo of contract but not sure how.

lionkhan1

13 Jan 17 1 #55

I am on 50 mb. Average usage is 200-250 gb per month using smart tv, laptops and mobiles. Never had speed issue.

BrianSewell

13 Jan 17 #56

Have you ever used Tor? It's wide open to surveillance. Also getting hold of a decent VPN costs more then this deal.
Just accept there are people looking over shoulder everytime you're on the internet

nelutu292002

13 Jan 17 #57

Heat added, I have got the same deal :wink:

lyndseymichelle

13 Jan 17 #58

Hi did you have to sign up in a different name or did you use another name as I was advised by one of there annoying complaints team that I would not be eligible for an offer if I chucked in the towel and signed up again in my own name.

SteveC69

13 Jan 17 #59

Been with VM for 20 yrs. Pay £93 for 60mgb super hub BB, which is constantly slower at peak times, regular outage. TV and full sky movies packge. But no Tivo. ( still on an old box). No landline telephone or mobile. No longer in contract and i want to get a better deal with max BB speed + new Tivo + poss landline phone and a price reduction down to below £60. Problem is i need BB for work wo threqtening cancellation without a BB backup is risky.?. Dont fancy sky or BT because their BB is slow Any advice how to proceed to gat a good package under £60?

clanmckenzie

13 Jan 17 1 #60

They will call you back between now and your end date and offer you an opening deal - be very polite, speak calmly and say thanks anyway but what I really want is the deal for £35.00 - they may offer you there and then or say we cant offer that so your contract will terminate on agreed date. Stick with it and they will call you back again and as long as you are calm and polite you will get your deal! Just been through it and they rang me back twice after I refused their initial offer. Good Luck.

LilysDad

13 Jan 17 #61

Saw this deal on here and was shocked how low the price was as I have same deal and it costs me nearly £79/mth. Rang Virgin to see if I, ( a 30 yr customer) could have the same deal. I was told Virgin wouldn't match this deal as it included the addition a new service, (shown by addition of activation fee) and it would be a new customer. I am now checking out the opposition.

bhanders

13 Jan 17 #62

i just tried it said it was only on till 29th december any truth in that

riono5

13 Jan 17 #63

i have just called and got the offer as i went out of contract in December, lady had to go and read her emails and then said yes we can do it. I was on the 70MB broadband for £40.48 at the moment.

barginchaser

13 Jan 17 #64

I have broadband with VM and TV with Sky with various deals to make it worthwhile and funny to say VM actually called me with some automated message offering exactly this a week or two ago with me having to press one or something to be put through to someone to accept which i did not feel like doing at that point as the deal I have right now is just £25 for 200mb broadband plus anytime calls and a special add on which gives me 1000 mins to call any number (incl mobiles and international calls) and did not want to loose that for the moment as had it for the last couple of years plus line rental prepaid on top.

peterc2609

13 Jan 17 #65

I've just put my cancellation request through, as they denied that this was even available.

jonesp1

13 Jan 17 1 #66

same here. they didn't offer me much at all.

sweetflexx

13 Jan 17 #67

Hi all, did anyone here have to pay a fee for the v6 box on a retention offer or a new installation? Thanks.

LukeAlford

13 Jan 17 #68

Just got off the phone to Virgin and they said that they don't have access to this discount in this department and the person who offered it will be reprimanded, LOL.

Ah well, i'll try again in a week or so. :disappointed:

sweetflexx

13 Jan 17 #69

That's some deal, was there any fee's like v6 box one off payment? Activation fee and so on?

KareemSaid

13 Jan 17 1 #70

Been a customer over 10 years currently have a 500Gb Tivo box TV XL, phone with 0870 numbers and up to 200MB broadband.

Didn't realise we were paying quite so much and they had sneaked the charges up! Just checked the broadband speed and am getting 5.84mb download and 11.88mb upload.

And the privilege of paying for this has only been £78 a month lol!!!

We never really watch the TV as the Tivo box is painfully slow and we have catch up, Netflix, Amazon and Now TV and use the phone once a month if that.

Just phoned up and explained all this and would like to cancel. All the guy offered me is UP TO 200mb broadband for £40 a month. I told him that our speeds were nowhere near that and he then criticised me for not phoning up to get it sorted!

Why would I need to if it works? Told him that it was still way too much and others charge a lot less than £40.

Then told me that we are high users of broadband, the average user uses 70GB a month and you used over 400GB last month. Seeing that it's unlimited that information was completely irrelevant.

Went on to say that no other provider could give me anywhere near their speeds - of a whopping 5.8mb!!

Suffice to say I continued with the cancellation. Long term loyalty appears to account for nothing.

Definitely going to leave unless I get offered a considerably better deal.

Great for those who have got a decent deal but Virgin's policy and attitude is terrible.

madmarman

13 Jan 17 #71

well after getting the ok from the first rep , he passed me on and then I got passed on again only to get told that I could not have the retention deal due to already having tv phone4 and bb

KareemSaid

13 Jan 17 #72

Ah the old thumbs up, sign of the patronising and dishonest since it was 1st used!

I used it once unintentionally as a greeting to someone I saw through the window of a caff and as soon as I did it me and my partner cracked up. The urge has never taken over since lol!

bolty1968

13 Jan 17 #73

i was on tv xl phone weekend and 100 broadband. fed up with slow tivo and often unstable broadband. i never noticed any difference from 50 to 100. rang today to put my cancellation in. was paying 48 month after paying line rent up front. they offered same package at 31 month line rent up front. have said carry on cancel at mo. he said cud offer v6 box at 49 quid extra one off. going to wait for a call. guy said he cud not offer the 35 quid deal .i would need for another dept to ring me. does the full house include sky sports?

bold_guy

13 Jan 17 #74

Does the tv package include the movies

ZararIqbal

13 Jan 17 #75

I've had EXACTLY the same problem. They replaced the router (after wanting to charge me for a new one, then once they waved that they wanted to charge a £15 activation fee).
Complaining hasn't helped either. I'll be leaving them as soon as I can.

den169

13 Jan 17 #76

I'm out of contract soon might try for this.

j3remy42

13 Jan 17 #77

They may call you back to reconsider.. I cancelled my 2nd box with them and they called me to see if they could sort me a better deal to stop me leaving, but I wasn't leaving anyway.

roehampton

13 Jan 17 #78

I don't know. They claim 100mb but i remember 10 years ago, my internet was faster and more reliable witj AOL. They are very unreliable. I can't stream netflix and always complaining but they keep on saying they'll fix the problem and they never do. I just don't know where to move to as I'm sure they are all the same....

anlygi

13 Jan 17 #79

Mine certainly wasn't :stuck_out_tongue:

http://www.speedtest.net/my-result/5964306326

That's on 5G Wi-Fi to my laptop too. it's always over 200Mbps on Ethernet with pings as low as 10ms. The Virgin tech guy was salivating over my connection, saying my area was below 25% capacity. I imagine it would be less stable in a heavily built up area with a lot of customers.

sunny200350

13 Jan 17 #80

ohhhh nice, My contract runs out in march, so i may call them in Feb see if I could get this deal too..thanks for the heads up OP

Chris-C

13 Jan 17 #81

One thing I learnt is to keep track of your previous arguments with them. Threaten to leave,mention savings and then they throw in your face "well, we gave you £200 credit x months ago"... Oops

I need them as I need their speed. I'm sure they know this as when they mention the tb+ per month I download they don't seem to want to keep me

SweeneyUK

13 Jan 17 #82

Just got of the phone after 1 hour of ringing. I was told that offer is only for customers upgrading their package, going from bb & phone to bb, phone and TV... I already have all 3 but out of contract. So she couldn't do It.

I then told her to take TV off my package then but she told me my bill will go up in price if I do that. And I won't be able to upgrade to this new offer for 3 months and by that time the offer might not be available.

I then asked to give my 30 day notice of leaving and she was having non of it, saying I won't get speeds like ours anywhere else blah blah, also if I do that the technician will be booked in for 30 days time and I cannot stop it.

I didn't go threw with it because the misses can't go without net and couldn't be bothered with the hassle of changing over.
Any suggestions people? As I'm paying 47 for 150mb and m+ TV

jonesp1

13 Jan 17 #83

I hope you can stop a cancellation once the 30 days notice has been given :confused:

PowerPantsPete

13 Jan 17 1 #84

There was.....but they credited the account to nulify the costs. They wanted money for the install, v6 box and activation :laughing: . I put them on hold for 7 minutes whilst making a cuppa, spouted about being 5 days before Christmas etc (deal made on 20th Dec). Just hold out!

FellowPazzini

13 Jan 17 #85

Has anyone got any decent deals with Sky lately? I'm out of contract, been offered everything half price... all normal channels, movies, sports (not bt sport), box sets, films and HD plus extra box for £55pm. Has anyone recently managed to beat that without friends and family?

Ta.

mccauley

13 Jan 17 #86

Phone retentions and give your 30 days notice. They will most likely make you a better offer to what you have. Just go ahead and give notice. Get the wife to call up as a new customer. Quote limited edition movies bundle at £39 per month. This includes 200mb broadband, telephone line rental, talk weekends, tv xl and sky cinema all on a 12 month contract. Plus you will get superhub 3 and v6 box free. Also use refer a friend quoting your current account. They might charge you £14.99 connection but this will be taken off your £50 refer a friend credit.

Grey101Ace

13 Jan 17 #87

Looked around and can get sky package for a bit cheaper than virgin will offer me, slower broadband but of course more TV and new q box + 75 or 125 referal. Virgin will not move so tempted to cancel, however ntlworld email tied to everything, anyone gone through the pain of moving their main email and any easy way to do or suggestions to future proof for next time?

guiri

13 Jan 17 #88

Thanks very much, excellent offer for me!

I was coming to the end of a 12 month legacy broadband and phone deal (100 Mbps but they gave me free upgrade to 150 Mbps) where I was paying approx. 37 GBP per month.

I just called and asked what they could do if I wanted to include TV, and they gave me the offer straight away of the package at 35 GBP per month, plus 14.99 GBP set up fee.

They did point out that there would be a steep change after 12 months, but that they would look at another discount then...

So I'm saving 2 GBP per month, getting a speed increase on the broadband plus TIVO and xltv package that I didn't have before.

Note I am one of the lucky ones in a Virgin area without broadband problems. I have been averaging over 150 Mbps on speed tests no problem. But then I helped them pull the cable into the house so I know it is not a mess!

They told me the contract would come into effect as soon as I activate the TIVO box (once delivered), and the last few weeks of the old contract would be cancelled.

sweetflexx

13 Jan 17 #89

Thanks for the reply.

silverblueray

14 Jan 17 #90

I'm with 300 and get 8 MB in the evening. they say over utilisation will cease in march too, London. not to at all

silverblueray

14 Jan 17 #91

phone up and cancel on the basis of a breach of contract. they have failed to provide a reliable service.

silverblueray

14 Jan 17 #92

sounds terrible, you probably live in an over utilised area. they know your speeds and could be proactive and contact customers for help if it was an issue with your equipment. but that would be crazy in today's broadband market. as there's not much choice, but BTs network maybe better than what you get with virgin up to 80 meg. try https://www.uswitch.com/broadband/compare/ and http://www.productsandservices.bt.com/products/speed-checker?s_cid=con_FURL_broadband/speedtest to see what speeds you should get

garethcollins925

14 Jan 17 #93

Just download the "sky Q" pack on a kodi box, its all on there including the f1 channel. :sunglasses:

mooruk

14 Jan 17 #94

Just called retentions. Were paying £120 for Big Kahuna Sports, with extra box and talk unlimited. He offered me VIP upgrade which is only pence more than paying already. No new boxes. I asked for these and I just have to pay the £50 connection. AND gave me a 25% discount too so paying under £100 again. Happy days ......

paulstevenson

14 Jan 17 #95

I cancelled my TV package and just kept 50mb bb which I'm paying £30 pm for so you have a cracking deal.
Might give them a call and see what they can offer me as not sure if I'm in contract still or not.

Chiptivo

14 Jan 17 #96

All ISP's have to do this now. Not just Virgin.

Wellayenever

14 Jan 17 #97

Tried the web chat but was told this offer wasn't available any more and that the other 50mb BB £18 deal was only for new customers but to try their customer relations/loyalty team to see what they could do. So it looks like I will have to play the the cancellation/retentions game again!

spence129

14 Jan 17 #98

I got this with a second TiVo box too all for £35

alexandramarie1

14 Jan 17 #99

I just phoned to try and get this as we are paying £31 pm for 70mb broadband only and out of contract but they offered me £58pm for th same deal you had!!

xiaoxigua

14 Jan 17 #100

I got the same pack as OP's. Rang retention team. The lady could only offered me £34/month for 70MB broadband and Talk weekends. I asked for disconnection. Then got the other phone from loyalty team on Friday. I was told the best offer is £30/month for the same package. I agreed it. However, as I read this thread. I was shocked! Made a phone call 5mins ago. Just told the lady wanna upgrade the Full house bundle, she would like to offer it straight way, also told me the offer ends tomorrow. Sweet! Thanks OP!

alexandramarie1

14 Jan 17 #101

I will call again tomorrow and see what they say! The bloke I spoke to was yawning and didn't seem interested at all

Wellayenever

14 Jan 17 #102

Just off the phone to retentions (exciting sat night I know!) and was initially offered a fiver reduction on my current BB only package on new 12 month contract and again told that the £18 50mb deal was for new customers only.

Enquired about the £39 Full House with movies bundle and was told that it was no longer available, but was then offered the same £35 deal as the OP. I pushed for a V6 box but they wouldn't budge at the £55 quid installation fee (reduced by £90 already apparently). If I can get a Superhub 3 included with the installation I am sorely tempted.

Was also told this offer will probably get pulled some time next week.

Bingstroller

14 Jan 17 #103

I also had to agree to the V6 "upgrade" for a fee but he did ask me to confirm that I had a Superhub 3, which I do. So I would have thought you should not have any problems getting one. Its worth a try !

Wellayenever

14 Jan 17 #104

Thanks, I only have a Superhub 1 which I seem to recall I had to pay postage for after the "free" upgrade so hopefully they may have to give me the new one for the 200mb and V6.

SweeneyUK

15 Jan 17 #105

I tried that and they told me that the limited edition movies bundle is 55 a month. Will keep trying.

den169

15 Jan 17 #106

Does the £35 offer include free line rental.

SweeneyUK

15 Jan 17 2 #107

Just give my 30 day notice. There was nothing he could do and didn't seem bothered that I was cancelling. This offer is only for people upgrading their package by adding TV... And since I already have TV he couldn't do it...
Hopefully I get a phone call with a better offer if not il sign back up in my missus name.

The_Pope

15 Jan 17 #108

Here is my experience:

Called the UK Call Centre today (they closed at 17:00). Was told the £39 offer only applied over Christmas, only in areas they were cabling up with new cable, as a "thank you" to compensate for the disruption. Rep claimed even calling back and speaking to anyone else, I would be told the same.

Was also told the Full House Limited Edition Movies for £55 was ending tonight (SUN 15 JAN), and after 5pm I would have to speak to the Philippines Call Centre... haven't tried them yet.

Just spent 30 mins on Live Chat on the VM website, but the click-through on this HUKD page clicks through to a 4G SIM deal, so the agent couldn't do anything. Offered me £55 deal, which I rejected. Offered me £50 Webchat Exclusive credit, but that's not worth much (would get the same via Refer a Friend), so rejected that too.

Could try in-store tomorrow, though there's a chance that even the "limited edition" offer will have expired by then too.

TLDR: they aren't trying hard at all to win me as a New Customer (never had VM before) :disappointed:

SweeneyUK

15 Jan 17 #109

Kash-Miester

15 Jan 17 #110

Just got this offer myself few minutes ago, was on the introductory offer from last year at a great price of £5 per month, the price increase is a bit but i am getting the full package at a lower price than anyone else.

The_Pope

15 Jan 17 1 #111

That's harsh, your a new customer also and they still refused the deal?
I might aswell cancel my cancellation then coz no point signing up with in my misses name if won't get this deal.
Cheers for the info[/quote]
Yeah, I thought so - not even "meet you half way" or any other sweetener.

I've read that one's cancellation has 30 days on it so might be worth hanging in and waiting for Retention to call you with an offer...

Sounds like Kash-Miester was an existing customer. Anyone else snag this deal (or close) from scratch?

dead4red69

15 Jan 17 1 #112

I just got off the phone from them, was told the offer runs until the end of the month but I couldn't take advantage of it as you have to have phone and broadband. I only have broadband...

Put in a cancellation request, will see what happens next

Kash-Miester

15 Jan 17 #113

Yes, am an existing customer of only 1 year, this would be my 2nd year with them, i didn't even need a phone and tv package but it does work out well at this price.

Oh and to note i have just entered my last 30 days of my current 1st year contract so people may need to wait until they are on their last month to snag this deal.

xenole

16 Jan 17 #114

I got my bill yesterday for the 150mb internet, full house TV (XL) (1 x Tivo box, 1 x old V-Box) and phone with weekend calls) and it was just over £97. Around £83 last month including the £5 charge for not paying by DD.
Just rang them up to cancel and was offered much the same for around £74 (£70 without the phone I don't use).
Woman didn't seem too fussed either way so they're going to send me some packaging apparently to send things back - thought a van stopping would be easier.

riono5

16 Jan 17 1 #115

With the £35 deal, I got the V6 box included and a superhub 3 router. Installation fee was waived as they said my line is already Tivo ready even though I have never had TV so only extra I had to pay was £14.99 activation fee.

xenole

16 Jan 17 #116

Some people have said they might ring you with a better deal.
What happens if you don't have a phone plugged in? I only use my phone maybe a couple of times a year to ring VM for free and I made a phone call to BA last month. Never have a phone plugged in.
Will they write with any offers or no phone call = 100% cancellation.

koppyking

16 Jan 17 #117

If you speak to them,tell them you don't use your landline and give them your mobile number.That's what i did when they said they'd get the outbound team to give me a call (they didn't! Cheers Virgin)

alexandramarie1

16 Jan 17 #118

I'm an existing customer and out of contract. Have 70mb broadband only. Just phoned to cancel and she didn't even offer anything just said that's fine ahead for you it will take 30 days. I'm hoping someone phones from retentions but if they don't can I cancel the cancellation as I do want to keep it haha

saqibh93

16 Jan 17 #119

It take the mick! I was on 200mb for £43 i phoned them after reading this post: now i get exactly the same as before PLUS TV WITH BT sports; and im saving £8. Phone them and say your leaving theyll offer you this deal straight away

jonesp1

16 Jan 17 #120

virgin called me back. got the new v6 box, all the channels, 200mb, weekend calls and my existing TiVo box moved upstairs for £55 a month. better than what new customers get so happy with that.

dudwood_fudwood

16 Jan 17 #121

Looking to cancel my package. This is useful. heat

SweeneyUK

16 Jan 17 #122

They won't offer it straight away as iv tried 3 times now. Had to give my 30 day notice as I cba trying anymore. Hopefully I get a call from them, if not il sign up in the other half's name.

SweeneyUK

16 Jan 17 #123

I'm hoping you can cancel the cancellation also lol if not it will have to be another sign up with a different name because I won't be able to use my name again for another 3 months apparently.

mightybeau

16 Jan 17 1 #124

I've just called to upgrade to this package. At first the lady in retention said she couldn't update my account as I already have BB, TV and Phone, however she then said that because I have the old V+ box HD (the one before the TiVO) then it can done. So if you have all 3 services, but the old TV box, well worth a call. Was previously paying £50 p/m for 100mb Broadband, Talk Weekend Phone and Medium TV. Thanks to OP now down to £35 p/m with extra. Happy days :smile:

KareemSaid

16 Jan 17 #125

Yeah it is terrible LOL! More fool me for not checking my bills - doh

Have had no calls from retentions. Not really that bothered as we only need the internet and if VM treat their long term customers with that much contempt would literally rather go with anyone else that can provide broadband and reasonable customer service.

Cheers VM - please hurry up and get the box sent out to send your pathetic Tivo and router back!

jp1843

16 Jan 17 1 #126

Put in my cancellation at the weekend. The sky deals are good value at the moment, free fibre unlimited & setup, £100 mastercard & £110 cashback on the bundle we require. I'm not fussed if retentions get in touch. Will put on here if they get on touch & what they offer.
The rep I spoke to to cancel was terrible. Very argumentative & downright rude. I wanted to stay but after that call now adamant about leaving. Telling me blatant lies that no other provider can give us service to meet our requirements due to us watching netflix most evenings. (and that's only on one device at a time, apparently according to rep only 200mb connection is suitable for that. He also tried using how if will effect my family as some sort of leverage several times.)

The_Pope

16 Jan 17 #127

Anyone interested in a New Customer update?

After 30 mins on phone last night (no deal), another 45 mins with Live Chat (no deal; £50 credit offered), I just came back from an HOUR in-store today.

TLDR? iPad says "no" :cough:

Staff were very nice, but ultimately ANY deal wasn't in the computer. Stuck at £55 for Full House 200 with Movies. Offer Sky Sports free for 3 months, but still £55 a month. Couldn't do second V6 box without paying £49 + £7.50 per month (!). VIP package comes with two boxes, but was £85 a month.

Suggested I come back tomorrow when Branch Manager is in. "If there's any available deal / code, he'll try. Otherwise, there's nothing". Nobody had any idea how others (above) are getting deals, as they came up dry for me :disappointed:

Gonna call Sky tonight to see what's on offer inc Fibre

KareemSaid

16 Jan 17 #128

Sounds as if you had the same guy I spoke to. Not sure what kind of pay deal he is on but got put through to him after waiting ages to phone to cancel and then was put on to him so am assuming retentions.

You'd of thought that they would employ some kind of "common sense" and loyalty for long term customers. Apparently not. They just tell you that you are already getting excellent service and price when you quite clearly aren't.

I'd rather speak to a woman on there. The guys seem to sound very fey and like bitchy queens.

Just my experience with the blokes I have spoken to on VM - there may be some non effeminate reasonable men answering phones for a living?!

jp1843

16 Jan 17 #129

Ha. The one I spoke to was very northern & very effeminate. At the end of the call his anger level was through the roof as he had failed to change my mind or get me to believe his scripted lies. I hope I contribute greatly towards him not hitting his target this month.
I first called the weekend previous & was immediately offered current package for approx £15 a month cheaper by a much nicer chap but it wasn't enough. When I recalled a week later they had no record of this offer which got my back up right from the start.

draeburn78

16 Jan 17 #130

I called and told them about the op deal, I said my friend got the deal, I was happy to stay if I was offered the same deal, the female I spoke to basically said my friend was fibbing to me as this deal wasn't possible, I continued with my cancellation.

xenole

16 Jan 17 #131

Is it just me, or has anyone else got 6 weeks of Sky Sports for free?
Got an email earlier saying they've given me this (checked and it's watchable, but not the HD channels).
Not sure if it's directly connected to me ringing up to cancel or everyone / select people got it.

judderman

16 Jan 17 #132

I've had the same email and I've not contacted them yet...
I will be getting in touch with them soon about the poor services we've been getting.

rhberriman

16 Jan 17 #133

Less than 5 mins to get the same package. Normal TiVo box though. Heat

SweeneyUK

16 Jan 17 #134

How???

KareemSaid

16 Jan 17 #135

Troll.

VM are well aware of this "deal" as had a lengthy conversation with some guy who didn't listen to a word I said and prices went up and down like a virginal bride's nightie.

Asked if I could have the same deal as OP and pointed out we have been long term - over a decade - customers. Went off to speak to "manager / play with his maggot"

Came back with an offer for £55. Ended up telling him to stop wasting my time and put cancellation through.

For what you get with Virgin as it all goes down the same line everyone should get quick broadband and all the TV channels apart from the premium ones like Sky sports and Movies.

It doesn't cost them anymore to send all or limited services to your home.

One day the stranglehold will be released!!

The_Pope

17 Jan 17 #136

Sadly, today is not that day... *another* hour in-store, this time with the Branch Manager. He was extremely nice, very sympathetic and certainly believable when he said "if there was a way, I would give it to you". Unfortunately (for me) there appears to be zero discretion at this level. Their iPad configurator is king and literally the only discount was the existing Line Rental Saver that offers about £2 per month off if you pay £196 up-front for the year.

For those keeping track, and ignoring the £2 discount for Line Rental Saver that applies to any bundle, that's still £55 a month for 200mb Full House with Movies, or £36 a month 200mb internet and 40 basic channels (worse than Freeview!) with Movies HD.

Now to start the whole thing all over again with Sky (!), and pop back in-store after 01 FEB just in case there are any new offers for the new month.

darksideby182

18 Jan 17 #137

Wow everybody wants something for free ffs

SweeneyUK

18 Jan 17 #138

What?

xenole

18 Jan 17 #139

Free is good but it's just a case of playing companies off against one another.

When someone is getting the same or better package as you for less than half the price, why should I pay £97 when they're paying £40? It's not as if VM are coming out with "oh look, we've just noticed Mr Smith is paying too much, we'll reduce his costs out of the goodness of our hearts". If you don't put the effort in, you'll be ripped off left, right and centre.
It doesn't pay to be loyal. Car insurance renewals, energy bills etc. Look around and you'll find cheaper deals elsewhere and/or suddenly the company can offer you a deal that they had no intention of doing before.

My parents were with Lloyds for house insurance and £900+ a year. Went in to see about cancelling it / moving elsewhere and suddenly exactly the same insurance was £400 and if they hadn't done that, they would still be paying over the odds for years to come.

I have car insurance with Churchill (9+ years of no claim) and every year it goes up and up through automatic renewal. This year I'm going to look elsewhere as I'm sure I can do better.

Had a missed call yesterday that seems to be from Virgin. Wonder if they're trying to offer anything or just a "sure you don't want to stay / what's wrong" type call?

SweeneyUK

18 Jan 17 #140

Did they ring your landline or mobile? I don't have a landline plugged in so I hope they have my mobile to ring that incase they have something better to offer.
Also, how long did it take for them to ring after you give your 30 day cancellation?

darksideby182

18 Jan 17 #141

My point still stands.

AVL79

18 Jan 17 #142

Been with Virgin almost 10 years and out of contract for years too. Every year the price for my minimal contract increases and I'm now paying £47 for a phone I haven't used it 6 months (plugged it in to dial 150 tonight), broadband I use lightly and essentially Freeview TV channels. The good offers aren't available right now to anyone with all 3 services. It was pretty much a "computer says no" call ie a waste of my breath for both of us and makes me think VM not bothered about customer retention. I have given my 30 days notice but I could quite happily survive months using mobile data (until I need to print something and have to find a cable! Haha).
I'm not expecting a call from them but might leave my phone plugged back in just in case based on what others have posted here.....

bolty1968

18 Jan 17 #143

i asked this question. they said they only use landline. retentions rang me about 4 days after cancellation. they offered me same package but no line rent so £200 less for year. i said i would think about it and gave him my mobile to ring back. that was yesterday. im gonna try to see if i can get a bit more out of them or i might just carry on with cancellation. tivo is rubbish . hoping the new box is better

alwayslovesabargain

19 Jan 17 #144

so virgin called me up after cancelling and said is there anything we can do? 45 mins later ended up getting:

full house tv
sky movies
bt sports
talk weekends
200mb unlimited broadband
tivo box
and v6 box (£50) installation
£66.50 a month on a 12 month contract.

will do me nicely, just to note they called me 3 days after cancelling so mite be worth a try if no luck with retentions.

The_Pope

19 Jan 17 #145

I think you need to call them back. That's higher than the website price of £55 a month (unless I'm missing something)

xenole

19 Jan 17 #146

Last two days I've had missed calls from them (a day after giving my 30 day notice). Will be in this morning so will answer should they ring.
Really need to look closer at what Sky are offering so I've got a bit of ammunition.

I don't normally have a phone plugged in as I never use the line (well, ringing VM for free and a free number for BA with one or two paid calls to American Airlines). Plugging a phone in whilst I'm at home at present.

KareemSaid

19 Jan 17 #147

That's what you get for being loyal - and stupid for not negotiating and letting them rip us off - guilty!

According to guy I spoke to customer loyalty means absolutely nothing, they know all about this deal as he quoted it to me LOL

Best thing to do is leave a company that treats long term customers 10+ years like this.

I certainly am and wouldn't recommend Virgin to anyone.

Like most things online more people are likely to leave a bad review if something goes wrong than if everything is fine. Virgin, either you offer your long term customers the same £35 package as others on here or hurry up and send the boxes to pick up your useless Tivo box ASAP

(Apparently I am on the "up to" 200mb - don't get any more than 10 so not exactly a great service)!!!

Pezza2u

19 Jan 17 #148

I always cancel on chat by saying I'm moving abroad, it's much quicker and easier this way and you don't get all the silly offers trying to keep you. A week later I got a text saying if I decide not to move I can keep my current services for half price. Unfortunately this doesn't apply to all bundles.

I then emailed my contact at Virgin and sorted a new deal out, which I've just confirmed and getting upgraded to on Saturday. I got this deal with extras and I already have player TV, you really need to cancel to get the better deals.

I'm now getting:

Full House TV
Sky Cinema
BT Sports
200MB Broadband
Talk Weekend
Caller ID
08 Numbers
V6 Box
Second V6 Box
Superhub 3 (Currently have 2)

Total is £46.50 a month, no extra charges for the boxes or installation - happy with that :smile:

riono5

19 Jan 17 #149

I made a mistake v6 box was not included in the £34.99 deal so they sent me a TIVO box, i called Virgin Media and advised them i wanted a V6 box, they intially advised me it would be £49.99 + 14.99 activation. I said i would have a think and call back, next day spoke to another agent and advised i thought i would be getting V6 box in the first place, after speaking to his manager waived the charges for the V6 and will be sending engineer out to setup.

xenole

19 Jan 17 #150

Just had a phone call from Virgin.

After a myriad of security details, got offered:

Full House TV less BT Sports and the Disney Channel - different package?
100meg broadband (down from 150meg)
I assume the same weekend calls phone that I don't use.
£56/month.
(Better than the £97 they charged me this month, up from £84 last month but a downgrade)

Said I was still looking at options and he came back with "I'll knock £20 off your first month's bill".
Still said I was thinking about it and going to look at other options and it went up to £30.

Mentioned the broadband and got the "we're faster than Sky" spiel although I want the broadband but ideally as fast as possible. Handy when I need to maximise it.

It's a start but as there's someone in the house who watches BT Sport on occasion, probably not something I would ideally want to lose.

As a new customer, I can get the Full House bundle + V6 box + 200meg + weekend phone for £55 and that would be a far better option for me. Maybe not as good as the £39 or whatever deals, but for a year, a saving of £40 a month.
Might push for that. If not, someone else in the household could possibly join as a new customer and get that deal?

SweeneyUK

19 Jan 17 #151

Yeh that's the same as me I never have had a phone plugged in.. Haven't even got one to plug in anyway and I'm not going buying one just to wait for a phone call from them. Hopefully they ring my mobile if not I'm out.

The_Pope

19 Jan 17 #152

@Pezza2u: That's a decent deal: that's the Full House Limited Edition with Movies (£55 a month) but the second V6 box "costs" £49.99 PLUS £7.50 a month i.e. £62.50 per month. Nice one! Wish they'd give that to me!

@Xenole: they can do better! Even as a regular website customer you'd get all the TV inc. BT Sport, plus Movies, and 200(!) internet for £55 a month. Nevermind that others are getting lower-than-retail (See above)

alexandramarie1

19 Jan 17 #153

For the £55 deal do you get movies? It isn't listed on the website but I'd be happy paying that with movies included

The_Pope

19 Jan 17 #154

Absolutely! Indeed, the price doesn't go down if Movies is removed (and jigging around with other options made the price go UP!)
here's the direct link: http://www.virginmedia.com/shop/bundles/full-house-movies-bundle.html

Pezza2u

19 Jan 17 1 #155

Yes that's the bundle I've got but for the £39 they were doing it for customers without TV a couple of weeks a go, I currently have M TV! It's still available but you need to find the right person to deal with.

I've added another V6 box for £7.50 and have caller ID and 08 numbers for free. I tried getting unlimited calls for free too but they couldn't do it.

You do need to give your cancellation though and not just say you want it cheaper. This is what I was told by the guy I deal with, cancel online by saying you're moving abroad and then you can get a better deal.

I've been with Sky for the last 2 years but they won't get near the Virgin price. Even if they did it would be on the old Sky+ box and not Q. I was getting fed up with only being able to record 2 programmes at the same time, now I can record 12!! lol

alexandramarie1

19 Jan 17 #156

Oh thank you! My cancellation is in anyway and i missed their call today so hopefully they call back again and maybe get it for cheaper :smiley: if not I'll take out the new customer deal in my husbands name

Pezza2u

19 Jan 17 #157

If you do that then topcashback are doing £220 on the movie bundle at the moment. Although you'll be paying £55 a month it's the equivalent of £36. I was going to do that if I couldn't sort a deal but I had loads of hassle transferring my email addresses and phone number last time we changed accounts.

If your husband has had an account in his name before I'm not 100% sure they'll honour it. It depends whether they view him as a new customer or returning one.

alexandramarie1

19 Jan 17 #158

Thanks that's a good deal! If I can't get a good deal I'll go through top cash back. I don't have a phone or email address with them so I'm not fussed about that personally and luckily my husband has never had an account with them. He lived with his parents before buying this place and I transferred my virgin from my old address to here. Just had enough now paying £32 a month for 70mb internet only and £38 to sky for a family package of tv.

xenole

20 Jan 17 #159

Virgin have decided to change my package over to the inferior one that was offered and not accepted on the phone yesterday. Going to have to call them and get them to change it back, be annoyed with them and tell them I'm definitely continuing with the cancellation now.

Added: Rang them, and should have my original package back until my disconnection date of the 18th Feb. Didn't seem that fussed about offering me anything else, gave me the spiel again about Virgin being faster internet wise etc.

PeteW

22 Jan 17 #160

Is the best tactic still to phone up and cancel, refuse their initial offers and then wait for them to call back with their final offer a few days before cut-off?

stonedave

22 Jan 17 #161

they're most likely to give you best offer once they get a request from sky or bt to take over your phone line. you can sign up with someone else and still cancel within 14 days.

stonedave

22 Jan 17 #162

they're most likely to give you best offer once they get a request from sky or bt to take over your phone line. you can sign up with someone else and still cancel within 14 days.

Rosssyb

22 Jan 17 #163

At Christmas.left sky and joined Virgin Full house bundle package for £30 a month. 49.50 upfront as I upgraded to the new v6 box. 12month deal. Had the new box installed on the 5th of January.

Pezza2u

23 Jan 17 #164

I had my install done on Saturday and love the new boxes, they are 100 times faster than the Tivo, no lag at all, everything is instant! I've not had my first bill yet but just to show you that this deal is possible here's a photo of what I've got.

https://farm1.staticflickr.com/635/32099564210_9a9ed4d26d_c.jpg

The_Pope

23 Jan 17 #165

I still can't quite fathom how the system allowed them to offer this (though it's Retention not New Customer). EVERY time I beg for a second V6 box, even ignoring the £49.95 charge, there's no getting around the £7.50 a month fee, which is £90 a year. The agents sound very sympathetic, like they know that's crazy, but they can't strip it off.

FWIW my original Limited Edition Movies 200 order got free installation (save £14.99) and he knocked a whopping £5 a month off, making it £50. No budge on a second box. I tried to cancel, citing the £220 cashback on offer with TopCashBack, and the agent offered a £100 Amazon voucher. Like blood out of a stone.

No idea how I'm going to get a signal to a second TV - Freeview aerial??

The_Pope

23 Jan 17 #166

Also @Pezza2u, how did they install the two V6 boxes? Two separate coax cables from your outside box? I've heard the two V6 boxes can talk to each other over Ethernet, so maybe only one hole in your outside wall, but then run Cat6 inside your house?

Pezza2u

24 Jan 17 #167

This isn't a retentions deal. The guy I deal with works in the new customer and moving department but I had to give my notice in to get the better deal. I didn't think I would get it to be honest but he did it without any charges for the boxes. I have to pay £7.50 a month for the extra box but that is still cheaper than Sky's £12 for multiscreen, which they don't seem to discount.

It sounds like you have gone ahead with your order now so even if I gave you his contact details I don't think he could do anything until the contract is up and you give notice. With the Amazon voucher it doesn't like a too bad a deal.

We've lived in our current house for 3 years and moved Virgin with us, the cable was already downstairs in the new place. I then changed to Sky (just TV) and moved the Tivo upstairs and they ran a cable from outside through the bedroom wall. Each box needs a coaxial cable connected. So when the engineer came the other day he only had to connect the boxes, really I could've done a self-install but they wouldn't let me. I had to set them up anyway as the broadband was down at the time (which rarely happens!) and you need it to activate the boxes.

The box upstairs is connected to the superhub (also in the bedroom) with a cable and the box downstairs is just using the wifi. I know they prefer them to be cable connected but it's working fine, I've streamed from one box to another with no issues.

The_Pope

24 Jan 17 #168

That's super interesting - every box requires a dedicated coax from the "street", but for multiple V6 boxes to talk to each other they use a further Ethernet / Powerline / Wifi connection...? Thanks for the tips!

Pezza2u

24 Jan 17 #169

I think it's only one cable from the street to the box on the outside wall of the house. This is then split with one cable going into the lounge and one to the bedroom. I've not opened the box outside but I'm fairly certain that's the way it's done. I could have split the cable in the lounge and run the second coaxial indoors but that is a lot more hard work than just running it up the wall outside.

Yes the boxes need to be connected to the superhub (or your own router) for them to see each other. You can then view the content from one box on another. So far it's working fine on wifi but if I do get issues I'll be getting powerlines to hard wire it. I really can't be bothered with running a cable up the wall and pulling up floorboards!

T3rryB

26 Jan 17 #170

Been on with VM trying to get this offer. Apparently they only offer it to customers who have phone and BB and NO TV Package. What utter sh1t3!!!!. I pay for 50MB, Middle TV and phone line that is not plugged in and actually get 0.25MBPS DL on evenings due to 'High Useage' in my area. They identified the Bearers need to be upgraded in January 2016 at the local exchange and over a year later its still not done.
Just spoke to Lloyd on retentions who wanted to upgrade my tv package with another 50 useless channels and then that will give me 100 MBPS DL. All for an increase of a couple of quid a month. Already paying £45 a month.
I was hoping this OFFER/Upgrade might compensate for me having p155 poor connection but its only for customers upgrading from no TV package to TV Package.
No recompense offered for my year long troubles what so ever. Time for me to check out SKY/TALK TALK, PLUSNET etc.
Does anyone know if there is an ombudsman I cant contact regarding this matter?

dead4red69

26 Jan 17 #171

It definitely depends on who you speak to. I've phoned up about three times over the last fortnight but had no luck getting the deal.

Just got off of the phone though and the person I spoke to sorted it for me. Apparently the deal wasn't showing on my account so she manually had to rebuild and add it(?).

alexandramarie1

26 Jan 17 #172

I've just phoned them a 4th time and been offered the £35 deal. I have gone ahead for now but it doesn't include movies and it includes a £65 installation charge. Has anyone got movies and had the charge taken off with this offer? I'm tempted to go through topcashback in my husband name who's never had virgin in his name as it works out at £36pm over a year and includes movies and only £14.99 installation fee

dead4red69

26 Jan 17 #173

I had to pay £65 for installation

Digital_Singh

27 Jan 17 #174

Got same deal - only paying 14.99 activation fee no other charges and a V6 box [ instead of Tivo ] . Prior to that I only had Broadband and Phone ...

Wellayenever

27 Jan 17 #175

I'm going to try again tomorrow, see if I can get them to waive the installation fee. They used to insist that an engineer install the Tivo when that first came out and for most people it was totally unnecessary. Now it's offered as self install and they even have videos showing you how to install splitters yourself.

It's £55 for he haw!

alexandramarie1

27 Jan 17 #176

I have phoned so many times and spoke to so many people. Every time I've hit the same brick wall. Not possible to remove the installation fee despite me explaining that lots of people have!! The bloke today sounded genuine to be honest but said the best he can do apply £20 credit towards it to my account

DrAlley

27 Jan 17 #177

i was also reading about retention deals and trying to get one. I was never offered one. then signed up with sky and when virgin got a call to get my phone number from sky they called me and offered 50mb nlimited plus weekend call for 16/month and 1st month free.
I was paying 24/mnth before that.

KareemSaid

27 Jan 17 #178

No offence but a lot of these posts don't really explain exactly what you have got and how much you are paying in total.

This was initially a retention deal so assuming existing VM customers.

Please explain whether you are a new or existing customer, what you were paying before and are now paying and also whether line rental is included in your price or if you have paid upfront.

If you are a new customer I think you'd be better off looking on MSE and going through cashback sites.

KareemSaid

27 Jan 17 #179

Yes, it seems like us LONG term loyal customers are treated with utter contempt. Virgin Media - I cancelled my contract 2 weeks ago and all you offered me was broadband UP TO 50 mb ONLY for £40 a month.

You have taken the pi55 was too long. Hurry up and get the boxes sent out to return your crappy technology so I can be done with you once and for all.

Non existent "customer service" and incentive to stay with. Customer over 10 years.

Awful company!

stonedave

28 Jan 17 #180

karim have a read of my post I explain what worked for me in getting my deal, and as I state I was totally prepared to move to BT, I think that is the key. it's a shame they don't seem to value loyalty though ... http://www.hotukdeals.com/deals/virgin-media-tvxl-v6-box-plus-200mbs-fibre-including-line-rental-customer-retention-2601625

headworx

28 Jan 17 #181

all isp'shave to do that now, not just virgin. part of the UK snoopers charter. if you don't wanna be spied on, then get a van client for about £30/yr.

The_Pope

28 Jan 17 #182

Hands up if you're bored of my updates? This might be the last one as I FINALLY have a package that feels as generous as the Golden £37 deal that was offered at Christmas... I've shaved over £400 off my first year, worth 49% so very happy!

The original package was this:
Limited Edition Full House with Movies bundle (XL TV + Cinema 1/2)
200mbit internet
V6 box
The list price is £55 + the usual £14.99 "activation charge".

I'm a completely new customer, defecting from TalkTalk because of a house-move. Happy with TT Fibre, but it's "only" 76mbit and no TV

Discounts wangled:
1) No £14.99 activation charge
2) £100 amazon voucher (was a Welcome Offer online this week instead of the wireless speaker)
3) £5 per month credit for 12 months (agent trying to get £55/m down)
4) Half price Movies for first six months (worth £10 a month - chucked in today without asking)
5) SECOND V6 box!! After every agent insisting it would be £49.95 + £7.50 a month, I managed to get the former waived this morning via the Pre Installation call centre in India, and she gave me the 50% off Movies at the same time.
6) Don't forget £50 Refer A Friend
7) Also don't forget Value Line Rental (pre-payment) available at any time to any customer to shave £24 a year off.

Everyone will know by now that nothing is guaranteed and your mileage may vary. As pleased as I am with my £400-off, it's taken 6 or 7 hours in total of phonecalls, Live Chat and in-store badgering. If time is on your side, and you're prepared to roll the dice as many times as it takes, you MIGHT hit the jackpot (eventually).

draeburn78

30 Jan 17 #183

just called not much of a better deal, so I'm off to sky unless BT offer a deal.

eiamhere69

1 Feb 17 #184

This is the reason I left. I've had terrible service, my bills have doubled (partly my fault but mostly the Virgin system is designed this way), but the "customer service rep" was absolutely terrible. He lied repeatedly, was very rude and arrogant and hung up on me because I requested a cancellation (without pointing out any of the above)

Why Virginmedia are allowed to advertise the lies they do and get away with all the things they do is ridiculous. Of course we all know Ofcom, etc have no real power and are only there for show.

metou

1 Feb 17 #185

You are lucky if you get this deal from my experience, we have been using the service since the old cable wireless days and once started off with a good package but each year it has been a fiasco to get a reduction in cost. Often at the expense of loosing a service like anytime calls, tv channels or broadband speed.
Now on the lowest of packages with basic tv (tivo), 50mb (hub 2) and line rental at a cost that is going up to just over £40 (inc a £5 Loyalty discount). New customers are only paying £29 and will be able to possibly gain cashback.
Have rung up several times but never get anywhere with them, first time was an offer of a £1.48 reduction when it went up by £2.48 at the end of last year, asked about the V6 box and told it would cost me £67 plus line rental, having a laugh I am thinking to myself.
Another call was a little better but still no cheaper than a new customer, that worked out £36.67 for the basic package plus 60 extra channels (probably useless like the customer service offers). Again this is including a £5 loyalty discount.
Said you are offering me no better prices or services than a new customer and want to give my 30 day notice, was asked if I want to keep my number "Yes, of course", he said "your new provider needs to contact us before we can activate the 30 day notice". I am sure this is not correct and it was just done to delay the inevitable but think I will have to ring back again to confirm the cancellation.

Has anyone else had problems with transferring there current telephone number? we have had it since even before cable and wireless, was once with BT.

bold_guy

10 Feb 17 #186

With full house do you get movies included, looking for another supplier since sky have increased prices £4.00 a month

Anon

10 Feb 17 #187

There is an offer Full House with Cinema on their website.

walbor

10 Feb 17 #188

Got this after calling to complain my broadband & phone package had gone up by £1.01, Full house package with a V6 box for £35 Per month plus a £14.99 activation fee

rford78

12 Feb 17 #189

AVOID VIRGIN

I took out their Vivid so-called 100 Mbps Unlimited Fibre package, recently - speed tests (wired ethernet without any other downloads in background on a virus/spyware-free machine) revealed 20-30 Mbps on a daily basis, in the afternoons and evenings !!

Interestingly I get around 85 Mbps at 3.30 A.M. when nearly the whole country's fast asleep

Virgin are clearly deceiving and cheating their customers !

Avoid at all costs.

stonedave

13 Feb 17 #190

I've got the 200mbs vivid, lucky if I get above 50mbs though, not too bothered as I only pay £20 but I'm sure if you're paying full price you'd have grounds for complaint!

stonedave

13 Feb 17 #191

actually I take that back, I just did a test on my android box which is connected via Ethernet and I got 250mbs download, I guess a combination of wifi and my laptop slows everything down!

Anon

13 Feb 17 #192

I have received this text today after giving notice on Friday, but wondered what the half price applies to (until the end of 2017 according to the text)? Half of what - the price I am currently paying, or the list price? It would be helpful to know before contacting them -or does replying prompt the Outbound team to contact you? Many thanks

shabibijunior

17 Feb 17 #193

I've been trying to get this deal via online chat and in store but no luck.

Can anyone offer any advice?

sox5

17 Feb 17 #194

I pay £34 a month and only get 50 mb I have to turn it off every day as it keeps going off and showing on the box INTERNET in red I spoke to a man on the phone and he said I was paying for a 100MB and he would sort it STILL WAITING so I am going to cancel next month it's only INTERNET I have

Anon

17 Feb 17 #195

You need to cancel then wait for them to call you.

FUNKIT247

28 Feb 17 #196

My contact is up on the 9th April.
I currently have the full house package.
When ever I have spoken to anyone at Virgin in relation to any issues & diverted to discussion onto a possible upgrade I have been told the best they can do is £70 pm.
I have been with virgin for over 10 years now what is my best move as I am not paying £70 per month.

FUNKIT247

28 Feb 17 #197

Also is it best to wait until 9th april to enter discussions hand in my notice or can I give 30 days notice ?

rford78

28 Feb 17 #198

Cancelled last week without any penalties, taking advantage of the standard 2-week cancellation period as a new customer. Good riddance.

Severe slowdown during peak hours 6.30pm - 1 a.m. and daytime on weekends. Average speeds 18-20 Mbps, during the above hours London area.

Anon

28 Feb 17 #199

As mentioned a number of times you need to cancel and wait for them to call you. You have to give 30 days notice so you cannot cancel until 9/10 March.

FUNKIT247

1 Mar 17 #200

Well it ends in April & I do live in London so I guess that means yes.
How do I contact you ?

5Rivers79

2 Mar 17 #201

How are people getting the full house for 35? Ive been given the option of 100mb and phone line for around 30 and thats the best they can do.

KG87

2 Mar 17 #202

Been an existing customer for 2 years and joined on a Mates Rates deal that was similar to a new customer deal at the time. The price of my bundle has increased 5 times in 2 years and I've been paying £48 a month + line rental for Full House TV, 200mb, as well as the weekend calls landline that I don't even use.

Great to see that the new packages have line rental already included in the price but ridiculous that they can't seem to offer this to some new customers including myself! Got through to someone who was helpful and honest enough to say 'There's nothing on my system that will let me match the new customer offer of Full House Movies for £55 and I'd recommend putting in your cancellation and getting someone else who lives in the house to sign up as a new customer.'!!!

user777

14 Mar 17 #203

I want to cancel my account as defo paying over the board in comparison...
£110 (£120 from April) for Big Kahuna Sports and Movies but 100mb and talk weekends and old Tivo plus old V+ so much inferior package..., how so that others are getting much more for £40 less ??? must be I'm an idiot then?

anyway, am fed up of queuing for long long minutes for someone to pick up the phone to enable me to say "I am leaving"; surely must be easier way; tried live chat but also nobody is on the other side

that VIP bundle for £85 for new customers seems tasty and is my benchmark now

ohmycrickey

15 Mar 17 #204

do people still get the terrible tivo these days?? it's a horrid piece of kit. Surely you'd want to negotiate the new v6 box

user777

15 Mar 17 #205

so I have finally got to speak to someone;
nice guy but couldn't offered anything good enough;
told him that my Tivo is sluggish as hell so he then wanted to train me how to make it faster by clearing cache, interestingly that when he finally accepted my notice he told me to dispose my 2 boxes (Tivo 500 and V+HD) meaning it is so rubbish they even don't want it back...

Anon

15 Mar 17 #206

They don't have the best offers until you cancel. Now wait to see if Outbound Retentions call - it appears putting in an order with BT or others to transfer your number can prompt them to call with the best deals

5Rivers79

22 Mar 17 #207

Best i got offered was 21 per month for 70mb and weekend calls. Thats after putting in an order to sky...stupid how everyone gets offered different deals and weve been with virgin for over 15 years!

WalterSmith

22 Mar 17 #208

Phone up and cancel. They call you back within the 30 days cancellation period and bend over backwards for you.

Last year I got my line rental paid - £185 for the year

I called them as my year is up, apparently they don't do that any more ...
The deal I was offered was pitiful.
I said, we'll I'll phone back when my year is up and give my 30 days notice. Lets see if I can get this deal!!

5Rivers79

22 Mar 17 #209

i gave my 30 days notice in over 20 days ago lol

Anon

22 Mar 17 #210

That is not true, unless it has stopped in the past month. I have seen reports on various forums where someone had put in their notice and an order elsewhere resulting in an Outbound Retentions call and free line rental offered as part of the deal.

yippy8888

8 May 17 #211

Just put in my notice for cancellation. so fingers crossed for a call. Ive actually already got a good deal with Sky.
got half price TV and Sky Fibre unlimited for 6.01.

So monthly price is
Sky Q standard package and Cinema: £20
Sky Fibre Unlimited: 6.01
Line Rental: 18.99
Total : 45 per month
(option to remove Sky cinema at any time reducing price to 36 pounds per month)
I actually also managed to get quidco cashback which has all tracked (total £150) which is also handy.
So total for 12 months is £540 (£432 without sky cinema)

The gentleman on the cancellations team actually offered me the full house bundle for 45 pounds... IF i paid the advance line rental.... which seems silly because thats a total of 61 pounds per month! (line rental saver works out at 16.3 per month if you break it down)... thats more than the new customer price of £55 per month which sucks basically. So basically they are going to have to offer me the full house bundle PLUS sky cinema AND pay for my line rental @ £45 per month to keep my custom this time.

Movistar

21 May 17 #212

Did you get a call with a better deal? Looking for one myself now

trafford2

10 Jun 17 #213

I've just put my 30 day notice in after not being offered much by retentions department.

If they call back are they likely to do it on the virgin landline number (I have no phone plugged in) or my contact mobile number?

Thanks

davemac123

21 Jun 17 #214

Virgin are digging up road how do I get a great deal for phone TV broadband cheaper then advertised thank you

davemac123

22 Jun 17 #215

how did you manage that please tell me

yippy8888

3 Jul 17 #216

Hi yeh virgin did NOT call me with a better deal. But they would have been hard pushed to beat what i got from SKY anyway. Glad i made the change. The sky fibre is just as good as my old virgin internet. And the TV experience is much better:)

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