Paypal SUCKS. It really does. Please, never lose sight of the simple fact that despite the glossy ads, Paypal has big drawbacks for larger transactions.

If you pay for goods that cost between £100 and £30,000 on a credit card, then the credit card company has to honour all your consumer rights if the retailler goes bust or simply ignores you.

With Paypal, you often lose your right to hold a Credit Card compant jointly liable. Its a big, BIG benefit to small retaillers and that's one reason they LOVE Paypal.

http://www.moneysavingexpert.com/credit-cards/PayPal-Section75

You clearly don't know how to use quotation marks.

totally agreed, had utter stupid returns in the past like:
"this a4 picture looked bigger in the photo' - erm, A4 is A4 is A4.
"This video doesn't play properly on my VHS player" - that's because you're in America and Need a player with PAL playback, as explained int he 4 lines of red text in the description
"It doesn't fit in my CD Player' - That's because it's a record.
"This T-shirt is too small" - did you read the description, and the measurements, the advice to check against an existing shirt as manufacturer definitions of sizes vary dramatically?
"The plug supplied doesn't fit my wall socket" - That's because you bought from a UK seller, with UK spec, but you wall socket is in Missouri & your plug sockets are still at Victorian standards.
"There's only on song on this CD, I thought it was an album" - Yes, that's why it was listed as a '1 Track CD'
"This Video has a music video on it, I expected a film trilogy" - Yes, it was listed as a 1 track video by the band 3 Colours Red. It is in no way related to the the film Trilogy '3 Colours Red / Blue / Green" nor did it claim to be, or even mention the sequels colours.

Every one of these are genuine 'reasons' for return given buyers who don't/won't read descriptions & expect the sellers to foot the bill of return postage, fees & lose the initial postage costs.

Nice rant. Apart from the fact that returns are a part of selling online, if you dont like it then don't sell online.

Hehe snap, they claim I ticked the options I didn't

What a crock of poo. Has anyone ever got this to work? Constant replies claiming you've not sent this that and the other with no obvious way to do it, the whole thing is geared up on you saying "it's only £3 I won't bother" - worse than cashback was on a mobile phone 10yrs ago.

I agree with DaBluone, after one week and 5 requests for different information and being given the choice of options at 2 stages they came back and wanted the other option as well both times, I'm still waiting to be satisfied. Why are you different to both of us?

by the way HOT deal. hope it gets scorching OP making moaners leave cos they can't take the heat :wink:

by the way HOT deal. hope it gets scorching OP making moaners leave cos they can't take the heat :wink:

​I've read your replies and it seems you are lacking understanding. firstly if the T&C didn't exist there would have been no purchase.

secondly the whole point of online trading is you are buying without seeing the product. no photo or description is equivalent to hands on. so there has to be an incentive to buying online.

thirdly if somebody buys online and has to foot the return aswell as the initial delivery then I highly doubt online would be successful.

paypal is great. not everybody has a credit card. I've bought many things that have developed a fault about 5 months down the line and paypal have helped me out. had I only had 30 days warranty like many things sold online and ebay then I would be out of pocket.

also if a shop offers 1 year warranty then who says they will honor it if things go wrong. with paypal you have better protection for your money.

​not really. I've had 3 paid out without any issues.

​but what if you don't have a credit card but only debit card like myself. I have used paypal loads and whenever I have had problems they have always helped. I only pay for goods online using PayPal.

Thank you for bringing this to my attention. I buy most of our stuff online but I'm an additional card holder on my OHs account !! I had no idea we wouldn't be covered under section 75 due to this.
I wonder how many other people are not aware of this!

Did someone say something?

I'll get my violin out...

Taken out of context - it was in reply to the guy who said you have no protection when you use paypal - welcome to my ignore list!

Hope this works, I just put a return through and it says this after I have submitted it successfully! - hopefully its just a page they haven't updated yet

This is a very timely reminder as I am having trouble with a faulty product I purchased and I need to return it from Spain where I live. It is saving me having to argue the point with the seller about paying return postage as it says, against selling law, that I have to pay return postage. Being in Spain I was not sure of PayPals policy for this but I can have 4 international returns paid for up to £15 each time.
Thanks for the reminder OP and for the PayPal rep that helped me with this.

If you want to believe that then fine. However, you are clearly abusing a T&C, that if it didn't exist, you would not have gone through with a return.

No.

That's moral hazard then, isn't it?

Don't be afraid to chase them up. I had to do it twice but got the refund both times.

So what, who are you other than just another smart **** to add to my ignore list?!

This is a great idea but I still haven't received a reply from my claim made on 10th December 2016. I followed up a week ago - still no reply.

I'm sure I'll get there eventually..

But I couldn't check before purchase. Measurements were all correct and it should have fit me. But, due to the tailoring perhaps, it didn't.

The point I was making is that it didn't work in this instance, but in many cases it would. For example, I also purchased a few items of clothing from a Portugal-based seller knowing that I could return them if necessary. International shipping costs of a potential return would have prohibited me but, again I took a punt, and this time it worked out - the items were perfect. If it weren't for PayPal's offer, I would never have made the purchase.

I know, the jacket seller is still out of pocket but perhaps he/she is fine with this as they don't have a bricks and mortar shop for buyers to visit and, as stated, it could have worked out for both of us.

Not missing the point at all. A used jacket that was accurately described was sold by a private seller. Why is he/she at fault for the buyer not liking it? Caveat emptor as I said previously...

What assumptions? I've been through the process several times. Why is it different for you than anyone else? What are you screwing up so royally that you're expected to provide further proof?

Well done with the clever name calling. Your mother must be very proud.

You're missing the point.

Moaning about returns selling online, is like a mechanic moaning he gets dirty. Par for the course I'm afraid.

No legal right? It's an Act of Parliament. Section 75 laws mean your credit card provider must protect purchases over £100, except when it's used by a secondary cardholder and/or bought through intermediaries - like Paypal and/or using the credit card indirectly and/or where the credit provider & supplier are the same amd/or when using it for hire purchase agreements.

Did not know about this. It sounds fantastic!
Thanks OP!

Even when you use eBay as a guest and pay with your credit card, it does not count.

The 'rare' circumstance might be a mobile shop that uses Paypal Here.

PayPal do use a third party to handle the claims, can't remember the name but it wasn't PayPal that emailed me back about it.

FWIW, I actually like PayPal, I just don't like this scheme - if I am a buyer who's been an idiot, I do pay the return postage and if it's faulty I don't expect to, the whole thing is redundant.

Wrong - in some (rare) circumstances Paypal acts as a payment processor which does not invalidate Section 75.
In most circumstances you have no legal right to protection from the credit card, but they will try a chargeback if you ask in most cases.

Thanks forgot about this

That's called "making assumptions".

I've had to supply several emails worth of details and screen shots on multiple occasions and still no refund. It looks like paypal aren't directly dealing with these claims as alot of the information that keep asking for is from their website?

No, I don't expect a refund zero questions asked, what I do wish for is a world were processes were a little simpler as advertised and there were a few less a-holes in the world! :smirk: But as long as you got your refunds and you're happy.

You've assumed incorrectly. Why would "Brexit" be a success anyhow?

Ah, you're a remoaner with a bee in your bonnet - that explains your negativity and bitterness. Thank you for explaining. It'll get better, just give it time. And in due course, when Brexit is acknowledged as a success, you'll even be able to claim that you voted Leave all along.

I hope that remark was meant as a joke.
In the years that I have used PayPal I can say I have never had a problem and all my refunds have been completed with no fuss using the correct measures. The returns except for one were all because the seller miss-sold, probably because the seller was not conversant with the products being sold. For example selling a gift card that said including all HD channels when it clearly didn't on use and later finding out that not all the channels transmitted in HD are available on a gift card.

Are you a Brexiteer by chance?

STOP YOUR MOANING BOYYYYYYYYYYYYYYYYY!

Bitter? Perhaps you can answer the question 'since when have T&Cs become a "deal"'...

But he still out of £4.45 because the jacket didn't suit you. He did not missell the jacket.

totally agreed, had utter stupid returns in the past like:
"this a4 picture looked bigger in the photo' - erm, A4 is A4 is A4.
"This video doesn't play properly on my VHS player" - that's because you're in America and Need a player with PAL playback, as explained int he 4 lines of red text in the description
"It doesn't fit in my CD Player' - That's because it's a record.
"This T-shirt is too small" - did you read the description, and the measurements, the advice to check against an existing shirt as manufacturer definitions of sizes vary dramatically?
"The plug supplied doesn't fit my wall socket" - That's because you bought from a UK seller, with UK spec, but you wall socket is in Missouri & your plug sockets are still at Victorian standards.
"There's only on song on this CD, I thought it was an album" - Yes, that's why it was listed as a '1 Track CD'
"This Video has a music video on it, I expected a film trilogy" - Yes, it was listed as a 1 track video by the band 3 Colours Red. It is in no way related to the the film Trilogy '3 Colours Red / Blue / Green" nor did it claim to be, or even mention the sequels colours.

Every one of these are genuine 'reasons' for return given buyers who don't/won't read descriptions & expect the sellers to foot the bill of return postage, fees & lose the initial postage costs.

Doesn't quite apply to private sellers. With private sellers it's caveat emptor ('let the buyer beware'). Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. There's little legal comeback. Yes you can use eBay's own buyer protection rules, where buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description, but it has nothing to do with Distance Selling.

yeah, great reminder on poopal helping you crap on honest sellers. bet they don't refund the sellers original postage when buyers decides that receiving what was advertised isn't what they'd convinced themselves it was. Enough dicks who can't / won't read without encouraging them to be ****.

I agree with your sentiment - there is room for abuse with this - but I think that there is also a huge benefit to both parties. I guess it depends on what you're selling.

For example, I used this when purchasing a vintage jacket through eBay. As it was leather, I knew that it would be heavy so didn't want to outlay the expected £10 or so return if the item wasn't quite right. With the knowledge that this offer was available, I purchased the jacket and was able to return it by special delivery with no issues. If the jacket HAD fit correctly (it just wasn't quite right despite accurate measurements) I would have been over the moon and the seller would have been happy too. As it was, I took a punt that I wouldn't have otherwise. Oh, and in case you're wondering, the seller used an untracked, cheap service which took days to get to me (£4.45 cost on the stamp) so he/she would have been out of pocket a lot less than the £12 it cost me to get it back to him/her.

I e-mailed them last night and got a response this morning saying my refund would be in my account within five working days. This 'Telus' company are clearly not very consistent!

I don't expect you to understand it, but at least leave a minor obstruction in to stop stupid people buying stuff without looking and then returning it with no financial consequence. And the simple fact we do sell online and continue to means we have just come to accept it.

The whole concept is ridiculous however, as well-researched and intelligent people should buy what they want and need with no reason for return other than faults or an incorrect item in which case the seller is liable anyway and PayPal won't help (I know as I had a bad item as a buyer and tried to get return postage paid).

I have used this 3 times now and have had no issues.

I don't agree that filling in a simple online form (name, item type, location returned too, cost of postage) and sending proof of purchase and proof of postage is 'jumping through hoops'. You want them to give you a refund with no questions asked? You may as well grumble that they don't actually pick the item up and give you cash in hand.

That's all good and well, but at least before, you were able to claim back the postage costs that you incurred (i.e. by deducting it from the refund). I assume that's no longer the case now.

The safest way is to use it like I do.
PayPal for purchases under £100 and credit card for over £100. That way you're covered for both purchases.

Thanks OP, Just going to return an item today. Saw this before but had forgotten about it.
Some very bitter people on this thread, ignore them and have heat. CHEERS.

As a retailer, we are ok with PayPal but this stupid scheme encourages lazy buyers to 'try before they buy', if you want to do that then go do it from a bricks and mortar store. It doesn't matter how well you describe an item, some pond life will buy it on their mobile phone which is just about big enough to show them a stock photo with absolutely no concept of what you are selling or they are buying and when it turns up wrong, the one thing that might have encouraged them to keep it (paying for postage) has been removed by PayPal and their free money scheme - let's completely ignore the fact the retailer has lost their outbound postage through no fault of their own other than allowing PayPal; which is, of course, the only payment method if using eBay...

It says on the bottom of the form Until 31 December 2016

edit# Just read the terms and conditions and it says 2017, so I guess it's contradicting itself.

I got 2 return shipping costs successfully redunded with this scheme is in Dec

Very quick to do. All can be done via a mobile phone. You have to take a photo of the receipt to show you posted it back. Hardly taxing

Thanks OP, heat added

I have not received a refund that I put in a request for on December 19th. Have sent emails twice with no response as of yet.

Be aware you have to active offer, show proof of original purchase and proof of return postage with return address.

I will have to give them a call no doubt to speed things up.

Thanks op. Just opted in.

​You have NO protection with your credit card company if paying through PayPal. Section 75 is void in this instance.

If you run a charge back PayPal do chase it, they will also try to charge you their charge back fee.

This post reminded me about the last time it was posted and that I applied. Have heard nothing since 7th December, so not much cop thus far...

I just checked my account and it seems to have extended itself if you opted in last year. It's good to have just for piece of mind.

You had to opt-in to get this freebie last year. As no-one's mentioned it, I assume our rights are just extended into this year.

Sounds perfect for all us Hotukdealers who can't resist the bargain gadgets, but get told off by wifey for buying a load of junk we don't need / already bought the last time the deal was on, last week.

Thanks OP

I know that. That was the point I was trying to convey. It would be nice if it was...

You are not doubly covered this way. That was the mistake I made.

Happened to me when I ran into problems getting a refund from pixmania. That was a lesson hard learned.

Waiting on two "refunds" and Paypal want you to jump through hoops. Will see if this actually happens or not.

A specific individual case does not convey a generalisation.


Wrong. Completely false information. And if you have, could you kindly prove that?

What did the credit company say? often they state the transaction has to be direct with the business's credit card account and not via a 3rd party ie. paypal in this case. I would be very wary of this; only use as a long shot if all else fails..

I used this service last year and got paid the postage. Made sure I used special delivery and got refunded
£11. Useful to know that its still available as it was due to end 31st December. heat given ssc1 :sunglasses:

very hot reminder

thx OP

Is for purchases from business accounts only? if not it is likely to push up sale prices for auctions.....and then reduce sales so reduce Ebay profits..

Paypal SUCKS. It really does. Please, never lose sight of the simple fact that despite the glossy ads, Paypal has big drawbacks for larger transactions.

If you pay for goods that cost between £100 and £30,000 on a credit card, then the credit card company has to honour all your consumer rights if the retailler goes bust or simply ignores you.

With Paypal, you often lose your right to hold a Credit Card compant jointly liable. Its a big, BIG benefit to small retaillers and that's one reason they LOVE Paypal.

http://www.moneysavingexpert.com/credit-cards/PayPal-Section75

Paypal "what a load of crap"

Not often. You will lose Section 75 rights by using your credit card to fund PayPal transactions.

I wasn't aware of this, thanks.

Wasn't aware of this, thanks.

Posted a return yesterday. Will activate and see if I can claim.

thanks

It's not deal as it's been part of PayPal T&Cs since April 2016. Since when have terms and conditions been a "deal"?

Regardless, it can't go into Freebies because y'know, you actually have to have purchased something to take advantage of this :stuck_out_tongue:

Thanks!

Hot deal, thanks OP.

Thanks :smiley:

Great reminder

It is a duplicate and that one wasn't a deal either.

How is this a deal?