The fact it didn't get much heat probably helped those that actually managed to get one. Glad to be of service :smiley:

I think the operator you get makes a big deal. Remember these are probably inexperienced, fairly low salary call centre staff with 2-6 weeks training so go easy on them. I've done such jobs myself and the customers you speak with have no notion as to how little you know what you're doing.

The guy I spoke with for my S7 I just told him I want to pay off the device plan balance, then cancel the airtime. He was a little confused at first talking about returning the device because he thought I was just paying a contract settlement fee and I explained I'm still in the 14 day change your mind period, I want to pay the £288 settlement to keep the device, then I wanted him to cancel the airtime plan.

As soon as I was patient with him and laid it out plainly he knew exactly what I wanted, took my payment and confirmed the airtime was cancelled, then advised me there would be a pro-rata airtime bill.

I have an email confirming paying off the device, an email confirming airtime cancellation and I'm just waiting on my final bill to make sure it's all ok.

When you're speaking with the advisor just remember it's likely a young guy or gal, very little training, in a job they probably get talked to like dirt all day, trying to get their head around an unusual request from us as the customer, that if we're being honest we probably haven't explained very well so just be patient, and make sure you confirm the details with them before ending the call. And also say thankyou to them :smiley:

This is the FIRST refresh deal I've gone for!!! (Does anyone else get an adrenaline rush :man::stuck_out_tongue: )

So what's the next step after ordering?!! (Did anyone actually read everything whilst ordering??!! :confused::laughing: )

It is not O2 you are dealing with.

It appears to be Capita who run the customer services. Make of that what you want

I've had pretty much exactly the same experience. I'm not confident it's been sorted and I won't get another email yet again in a day or so.

Wouldn't mind but the tablet has a fault which Samsung know exists yet can't be bothered to fix (not o2's fault!).

Would I do it again? Probably haha. But not with a Samsung! The CS is worse than O2's. At least when you call o2 they pretend to care.

You only live once, why worry about a credit score ?
Live a little :smile:

​It has been a load of hassle and chasing up - really important to keep on top of it!!

I've lost count on the number of times I've had to ring them. After the £95 bill I rang them and was told they'd apply credit so I'll get my £5 back too. This was to take 3 working days and I had to ring them again to ask for the money to be refunded.

The amount credited was wrong when I logged onto myO2 so I has to ring again. Lady amended things and the 3 days law was dictated to me again.

Rang after 3 days and this time spoke to a really unhelpful man - the previous lady hadn't sent of form. From all the advisors this one was the only one who I had any issues with. The rest of them have been very good and apologetic. I has to put the phone down and ring again with this one!!

Upon ringing back the lady said it will definitely be done and applied an extra £5 credit for all the hassle. So I was told to ring back in 3 days to get the £10 credited back to my account. I did this and thought it was the end of it.

But then received another email with £90 bill and another email for a £5 bill. Rang a final time and there had been a problem with the account!!!

Hopefully that's the end of it. :confused:

Would I do this again to get a cheap tablet or phone? Definitely!!!

Seriously. The fun never ends with this deal.

Another email today with a bill for £101

Im still interested, if anyone is unhappy with their tablet and looking to return /sell do get in touch

I have bluetooth off by default, and I've tried adding my network manually and scanning for it. I have also turned off scan for devices.

What's annoyed me most is samsungs couldn't give a crap attitude towards it. I'll be sure to avoid them in future.

I have exact same issue with this tab and virgin superhub2, Samsung support have been poor. Been through same process as you trying to fix it, my wifi connection seems to have improved since I did the following:
Turn off bluetooth
Manually add your router rather than pick from scanned devices
Turn off scan for devices

Just got another bill today for £100 again!
I already had a £100 and then a £5 bill before and got them cancelled after several phone calls.
Really worried this is going to affect my credit score!!

I've tried both 2ghz and 5ghz. Although I have no problems with either 2 or 5ghz networks with anything else.

I've tried resetting the router and changing the channels (although I didn't think that would work as I scan regularly to be sure the channels aren't over used). I've restored to factory. I've taken it to the local service centre and had them rebuild the software. I've cleared the cache. I've tried a friends wifi. O2 sent me a replacement which has exactly the same issue.

I'm extremely disappointed in Samsung as their customer service have been utterly useless. They claim it's a software issue but don't know when or even *if* a fix will be released.

There was a software update yesterday, whilst the update was downloading Samsung customer service actually called me to say the rep had spoke to managers and engineers and nobody knew when a new software update would be released for the tablet. When I told her I was actually downloading an update as she spoke she was shocked. Then claimed that would be the update to fix it. I said that's funny because a second ago you told me you had no idea at all there was an update so how could she know it would be the update with a fix.

Turns out it wasn't and it's just as bad as before.

Is it on a 2ghz network? Have you tried it on a 5ghz network?

I must admit on my Virgin Superhub the 2ghz connection can at times play up, it's not the only device to do that though. But on 5ghz it's rock solid.

Well I give up. I can't think of anything else to do.

I requested a replacment in the end because the wifi issue is so bad, the replacement has the exact same issue. My friend also requested a replacement, that also has the same issue so thats 4 out of 4 tablets.

Samsung support are utterly useless, they say it's a software issue and will be fixed with an update but have no idea when or if that update will be released. I had hoped the update the tablet received yesterday would have helped but nope.

So far I've restored to factory, cleared the cache, reset my router, taken to the service centre for a software rebuild - non of that helped, so I requested a replacement, which has the same issues.

Can't say I'm impressed with samsung at all. Will be avoiding in future!

Got a revised bill for 0.65p today and a note that the amount was outstanding and needed paying.
But since I had cancelled the DD - as per O2 instructions - there was no way of paying the 65p.
Rang O2 and they have give me a 65p to clear the account - hope it works. Don't want a black mark on my credit rating!!
This is the 4th time I had to contact O2 in relation to this cancellation stuff - not sure I will do it again if a similar offer comes up....

I've just logged onto o2 site and see the £95 early termination fee has gone. Am now just left with the £5 credit but the bank indemnity claim will clear that, so hopefully that's it now!

Will this deal be back? Is it one which comes and goes?thanks

I just got the £95 bill email too. Great.

Early termination plus £5 first bill here too!

Thankfully I had remembered to cancel the direct debits. Called and had it sorted today.

This has happened every time I've taken a refresh deal. Their system really is woefully bad isn't it.

I spoke to Samsung support re the wifi issue and they've said its a known software deleted issue but they've no idea when an update and fix will be released.

I have a Netgear D7000 on the ground floor. I use my Tab in the loft and I get a better signal than with my HTC10 phone...

Had the £100 bill earlier today, chat support told me it was a mistake and all sorted out.
2 hrs later I get a £5 payment overdue email....

​I've had the same issue. Was billed for £5 initially and when I went on live chat they couldn't do anything, and gave me a number to ring, as I had disconnected the account.

Before I had a chance to ring them received the £95 ish bill for early termination!!! Lady said she's applying credit and they will ring me in 3 days to sort out the refund hopefully.

I'll probably be calling myself on Monday!

If anyone is thinking of returning theirs please let me know.

So received my termination bill of £95.20 today! Hopefully O2 CS will sort this out in no time...
Ahrr, Live Chat couldn't revert charges hence needed to call O2. Pain in the a**s, 15 minutes wasted, was only told this should be reversed within 3 working days.

No issues with wifi, I'm on standard EE bb, both 2.4 and 5Mhz channels work fine and signal strength is better than I get on Asus Z300M in the same room.

These 02 Refresh deals are great value with some great deals

however the down side is the billing system that follows when you pay your device plan and cancel your airtime

I'm quite lucky 7 deals now, my latest bill from this deal is -£4.52 (they owe me money)

however how so many people get billed early termination fees, then challenge via Live Chat only to be told its a mistake is staggering

just keep an eye on things and phone up after speaking to Live chat to double check it helps when you talk to English call centres as well

Yep same here - I'll check in 3wd as well. I suppose it's a small price to pay but hassle! :smiley:

​They charged me the £5 and my dad the £95.08 both have been cleared now (hopefully) been told within 3WD's

Yep i had the same, even though Gordon in Retentions confirmed he had cancelled the airtime agreement (I never took it out of the packet!). Spoke to call centre and then confirmed i should not have been charged the £5 and applied a credit to my O2 account - not refunded me. They told me i had to contact my bank to get it refunded. Anyway, i called my bank and we processed an indemnity claim. That was monday just gone and my bank also cancelled the Direct debits.

Then about an hour ago I received an email rom O2 re my next bill. Log in and see they've charged me £95 for early termination fee! Straight onto live chat, and the person at o2 live chat confirmed this was a mistake and have requested this to be cleared - it will take 1-3 day to appear on my o2 account and then I'll get a final bill of 0.00. Have all transcripts as well. As one person advised previously, just keep checking!!

Just going to do a factory reset and see if that helps. If not I'll be sending it back to o2. Might be super cheap but still a waste of money if it doesn't work.

I mostly use mine in bed to stream catchup so I'm less than three ft from my router!

Wifi range seems a bit rubbish on mine. Just acceptable, especially so at this price.

Myself and my friend have Virgin media so SH2 have tried both the 2ghz and 5ghz networks. Have also tried restarting the router and changing channels.

My uncle is with BT no idea what router or network type.

What router? And is it a 2ghz or 5ghz network?

​No but mine was bugging out then deleted a few apps then it said sd card corrupted? might have been the sd card (although I don't know what would have made it corrupt) but the screen was just flashing...restarted it when it happened and hasn't happened since (it's been about a week)..

Sorry to bump this again but is anyone else having wifi issues with this tablet?

Myself, my friend and my uncle all managed to get one and all have the same issue.

Wifi seems to randomly drop out. When streaming or just browsing etc. You then have to manually turn wifi off and on again.

My friend called o2 yesterday and they replaced it for him today but the issue persists with the new tablet too. So that's 4 tablets all with the issue.

Anyone else

Ignore me. Found one!

See I've always preferred film. I went for some techgear ones for a massive £2.

I never did like the glass type although you can't deny they offer more protection.

Go for glass. Film ruins the look and feel of the screen.

I've got this on mine:

https://www.amazon.co.uk/gp/product/B01FH9F6WU/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

Easy to apply with all the cleaning wipes and guide stickers needed, doesn't seem to affect sensitivity or picture quality. It covers the entire display part of the front, but it's not edge to edge.

Any recommendations for a screen protector? Film or Glass?

The 7 inch version is back in stock, though £77 isn't quite the bargain this deal was. With the 4G, I guess it's just a big phone.

didn't request for mine to be unlocked because I tried a vodafone sim and a virgin sim both worked fine..​

I think most are already carrier unlocked, mine works with any network SIM in it without having been issued an unlock code and the ROM CSC is BTU which isn't the O2 variant.

These are no different to if you'd bought directly from Samsung.

My final bill has come through for a fiver, (one months airtime) will ring them again to get it sorted
Think they are all unlocked, try a sim from a different network to check

​Try a different sim in it - I tried a vodafone sim and found that mine was already unlocked so I didn't need to request a code.

I didn't need it unlocked but it least gives me an option of putting a sim in it at a later date

Oops forgot to get mine unlocked.

finally got round to sorting this out, put in my unlock request via chat advised by cancelling contract this will still go through, then rang 02 and got transferred and paid off my device plan after paying it off I advised them that I wanted to cancel the airtime, I got transferred 3 more times before I got put through to the right team (they thought I was returning the device lol some chance) got put through to retentions had to answer the same question I got asked by the previous 4 callers "why are you cancelling" and now I sit here with a big smile on my face with my £52.99 tablet.

​Thanks for the advice. I won't cancel the direct debit until the final bill then. Received a letter today about having paid off the device plan but nothing about the sim plan.

I hadn't put my sim in as the tablet was unlocked, but will try it and see what message appears. Though when I went to my O2 I'm sure there something along the lines of service cancelled (with my account number ) so hopefully it's been successfully cancelled.

(Sorry for many questions etc!! First refresh deal!)

Yup, thanks btw!! Saw it when it was -heat and thought WTF, im ordering! Such a good deal.

The fact it didn't get much heat probably helped those that actually managed to get one. Glad to be of service :smiley:

Suddenly the Huawei 10 inch is starting to look a reasonable deal ... :disappointed:

the problem with cancelling the direct debit (I was also advised to do this, though I have not) people on this site on other threads have claimed that this causes a black mark on your credit file/history.
I have done this on 1 of my 02 refresh deals before and it has not effected my credit score at all

its entirely upto you if you do, just kep an eye out for any expected bills/texts then if you get them go on Live Chat to make sure they get cancelled and keep the transcript

also if 02 own you money which in my case they do, they need the account open to pay it back

BTW, another way to know your account has been cancelled is your Sim will be cancelled
my 02 sim changed straight away to "emergencey calls onl" where as before it stated 02

http://m.ebay.co.uk/itm/171835803039?varId=471174042489

3.99 delivered, came the next day, spot on for the kids!

It is designed for the S Pen Model, I ordered one off eBay then realised its coming from Hong Kong so it'll take forever to arrive :neutral_face:

​I noticed too :disappointed: Was keeping an eye out if it comes back in stock ah well. 'Twas good whilst it lasted. Also HUGE Thank you Op this deserved WAY more heat...by the time I stumbled across this it had already expired but really grateful :wink: Cheers x

I was about to post the same - it was good while it lasted

O2 have increased device price to £6 per month now :disappointed: I was hoping to net another tablet but at £148 it is not such a great deal anymore...

Went on live chat and was advised to cancel direct debit too. However - the O2 website had a problem and wouldn't email me the transcript! I had copied and pasted everything prior to ending the chat, is that sufficient, or do you think I should go and ask for confirmation again?
Thanks :smiley:

I went for this one, only £5.90 delivered next day with prime, black leather tri folding case with sleep/wake feature + magnetic closure -
https://www.amazon.co.uk/gp/aw/d/B01FQ6YRPG/ref=mp_s_a_1_63?ie=UTF8&qid=1484902391&sr=8-63&rps=1&pi=AC_SX236_SY340_QL65&keywords=galaxy+tab+a+10.1+case

If you're looking for a case, stay away from this one on Amazon - it simply did not fit

Samsung Galaxy Tab A 10.1 with S Pen Case, UCMDA Premium Slim Tri-Folding Leather Protective Smart Stand Cover for Samsung Galaxy Tab A 10.1 With S Pen SM-P580 / SM-P585 (2016 Model) - Blue

https://www.amazon.co.uk/gp/product/B01M7ZP33U/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1

It will make and receive calls, but it under terms of service a phone SIM may get barred.

It's a tablet as usual, but it has LTE functions, so you can insert a sim card in and make it to use calls and use the sim's internet when you don't have wifi, it should have the same functions as your Xperia Z LTE , i've got the non LTE version of this, but would have liked the extra functionality incase it ever came in handy though

Also, is this basically like a giant phone? It has a dialer function on the homescreen...

Mine arrived today, will call up to cancel plan on Saturday.

Thanks lots to the OP, seems a very nice tablet. Looks like a good upgrade on my Sony Xperia Z LTE. The overall features are very similar but the Samsung has the more modern, faster processor and graphics chip. Plus Android 6.

Thanks, just decided to buy a pay as you go phone, Was only £10 more.

You should be able to. I paid off the device plan for the 7" tablet then immediately upgraded to the 10" so I received 2 tablets in 2 days, I'm sure you can upgrade to a phone instead have a look on your account online.

Quick question to anyone who uses o2 refresh often.....I have just got this tablet, paid it off etc....Woke up this morning and my mobile phone has had a hardware failure, so got to send it off to be repaied.....So could I do another refresh deal for a cheapo mobile??

After I t arrived I checked he tracking number on UK mails site and they collected yesterday afternoon, before I called and was told it was out of stock and I wouldn't be getting it.

O2 customer service really are useless.

Yeah. well pleased. ukmail delivery was spot on. Thanks to OP, you deserved more heat for this deal. :smiley:

I went with this:

https://www.amazon.co.uk/gp/product/B01N8P1YD2/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Bought it at the same time as a screen protector so got 10% off

Due for delivery on Friday so not sure what is like but reviews seem positive.

​Please let me know if you find a cheap keyboard case for it...would be handy for uni!

You may still get that in the post but it will take a while

on the other hand you may not, sort of typical of 02 in these deals

don't worry, for peace of mind just go on Live chat and ask to confirm account closed with Nil balance

then email the transcript to your self to keep as proof

I​ was told that I'd receive something in the post about having paid off the credit agreement. Nothing about an email.

I'm just going to wait till the final bill comes and go from there. Hopefully it won't be a ridiculous amount!!

go on Live chat, state what you ahve done (cancelled and when) ask them to confirm this, then at the end of chat get the chat transcript emailed to yourself as proof its done

BTW, I never got any email to say it was done
but my 02 sim in the tablet went off straight away if that helps

I cancelled on Monday and was told by the guy who cancelled my airtime that I would receive a confirmation email that it had been cancelled. I've not received this as yet, should I be worried?

Did you get yours?

Oh and just to add

I amd £5 in credit anyway due to paying my first months money online
when I meant to pay my device plan off

so I know my final bill should be at least £5 in credit

*** when you get your final bill, assuming it is in credit, there is a link on the bill to click for the refund ti be generated to you, you just fill in a few details and wait 7-14 days

Just to advise others on what happens after you cancel

take this from experience as I've had about 5or 6 now 02 Refresh deals via HUKD and every one is the same

as I have said in other posts, if 02 accounts/customer service where as good as the delivery side it would be ideal however they are miles apart

what happens after you pay off your device plan and the cancel the airtime
you should get a bill which is generated 14 days after you cancel, in experience it is usually between £1-3 although how its goes as much as £3 is beyond me*****

you may well get a bill for an silly amount under what they call an early termination fee - DO NOT PANIC
just go on Live Chat explain what has happened, they will tell you countless times sorry, sorry, sorry and they will sort
it
over the deals I have had a small number have had large amounts taken from there accounts, weather they knew before I can't say.

however in my experience I have never had any silly amounts taken out, as I always get on to 02 to make sure this doesn't happen, some of the times they suggest cancelling my direct debit, although some people say this may effect your credit score (I was told on Tuesday by 02 this will not ??)

*** I always get back onto 02 to get what ever my outstanding bill is as mentioned earlier anything from £1-3 back as I point out I have used nothing there fore I owe nothing I always end up getting it refunded

so the morale of my post is if your are prepared for a bit of silly customer service, and can handle this
these deals are the bargains they really are


Good Luck

got mine. mint condition. flat battery - charging now. On the phone now - been transferred twice and explained 3 times wot I want to do...
Finally cancelled after speaking to a forth person. Not too bad....

Thanks again to the OP for this post and explanation of the refresh stuff etc...Cheers!

I got no updates at all from
O2 but tablet has just been delivered. Thanks OP. Really made up!

Just paid off the tab, was told from the £5 data I would get back only £4?? Not a big deal I know but considering I haven't even opened the sim let alone used it, I don't know why I'm being charged a quid...well I guess ill see once the bill comes through.

​Hopefully your one comes through because it showed in stock for ages yesterday!

That's even more bloody annoying (haha sorry I'm glad you have one) but I ordered Friday and still nothing!

Ours arrived today, ordered yesterday, it's perfect, not a mark on it. Only a USB lead and in a cardboard flatpack. UKmail were later than they said on their tracker but turned up eventually. Came unlocked, tried an asda mobile EE sim and the o2 sim. Also android 6.0.1 already installed. Its a big old thing and after playing with it makes going back to 5.2" phone feel tiny.

I wouldn't cancel either
they will either send you one, or you will get a sorry its OOS message

Don't cancel, give them another call. I now have a delivery text :smiley:

Ordered yesterday, arrived today...really impressed!

I haven't cancelled my order won't hurt to wait a few days. So I'll give it to the end of the week and if no stock I'll cancel.

Great news, have rearranged delivery for Thursday.

I got a text telling me the day before they (UK mail) were delivering
on the moring I got a text giving me an exact time slot of 1 hour

if only 02 accounts dept worked as well as the delivery system

​it's UK mail

​Mine was UK mail

Sorry to hear that, not just me then..been told to reorder if it comes back into stock, but surely that will flag up each time with credit rating...grrrr how annoying

Which company delivers these? I had a slip from UK mail today.

I ordered Friday and have the same so it's not just you! My friend ordered yesterday afternoon and hers arrived this morning.

Gutted....Ordered yesterday morning, when in stock. helpline staff does not know why I didn't get one sent out :disappointed:.... and no sign of anymore anytime soon.

When you go to your basket it says out of stock.

How do you put one in the bag?
It won't let me proceed with the basket saying it's out of stock.

£7.00 deal still in stock, ignore the oos home delivery, just put one in you bag and go to checkout.

Does anyone else find the lady asking why you're ringing on the O2 customer service helpline annoying?? :neutral_face:

After ages and after pressing every key on the phone, I managed to speak to a really nice lady (who also had this tablet!) and paid the device plan and cancelled the sim at the same time.

Hopefully I'll be sent a final bill in two weeks and refunded the £5 like she said.

I originally bought the tablet for the kids but tempted to keep it myself!! It's a nice size for browsing the Internet - better than the 8.1 samsung one I currently have.

Thanks again OP and everyone who posted helpful comments!! #firstrefreshdeal !

Apparently mine won't be arriving. They're showing as out of stock and on the system and I probably won't get one. Congrats to those who bagged one!

showstopper, the 10inch

which one did u order the 10inch or 7, I ordered the 7 and that still have 5.1.1 and tried updating with no luck

I can confirm tablet is already SIM unlocked, tested with an EE and Vodafone sim chip.

Just need to find a decent keyboard/case for it now.

wah-hey
just got an email off 02 (after requesting my unlock code earlier this afternoon about 13:50)

my tablet was already unlocked, there there is no need for this service (that's odd all previous phones are always locked)

so as others have posted it appears they are already unlocked, double result

pay off device and cancel air time ASAP unpon receipt

You're right, I don't know where I saw 14 days :smiley:

Welcome to the world of 02
they are talking absolute crap, when you order it clearing states you can cancel upto 14 days
you may get the money taken out, you may not if they do just call up they will sort out a refund

I've just cancelled my airtime plan. I was told that as I need to give 30 days notice I would still be billed for £5, but they cancelled without hesitation.

Thats because it was expired early on Friday evening, even after that I still orderd and since then its come back into stock
and there's been several other deals posted

I ordered a second one, for my daughter, about an hour ago. Its a little strange that the best tablet deal on the site for ages has only 103 degrees heat!

Is already on the one I received today

Anyway of putting marshmallow 6.0.1 onto

I missed this deal on the weekend so ordered the 7" version instead, which was delivered today. I went online earlier and noticed the 10" version back in stock, I promptly paid off my device plan £48 and upgraded to the 10" for £5 -£52 in total, coming tomorrow, happy days!

Because they obviously restocked.. So in all fairness the original deal did expire!

why is this expired if people are ordering today ??
I ordered on Friday night when it was OOS

I missed the front page, it says a year mate.

Mine arrived at about 49% just had it on charge for 10mins and it's gone up 14%

The only thing I found is that when I change phones or reset the phone, I have to re-activate the Priority app by receiving an SMS message from O2 - so the SIM still needs to be able to receive texts.

​I got this reply from O2 (and have tried.o2 and BT Sims)
** THIS IS AN AUTOMATED MESSAGE ** Hi, Your device is already unlatched so an unlatching code will not be needed. Thank you, O2 Customer Service

​Seems to charge slow or not at all, on anything except my turbochargers. But even these it does not turbo power charge.

Just called o2 and apparently mine hasn't even dispatched because it's out of stock.

has anybody tried chargingb there's, what's it like ??

mine arrived on about 18%
I've done a few set ups, updates. its been on mains charge for a while yet appears to be going up very slowly (24%) curently after about an hour

Mines arrived today too. I tried my EE sim and it's working , I'm not sure if it's unlocked or if it gets locked to first sim you put in there. I haven't tried the o2 sim as it seems pointless activating it as I've just paid the device plan. I will phone them tomorrow to cancel the airtime plan.

Website states 12 months warranty if you expand the 'see features' part.

You get 12 months warranty on these, states it on their site

​you don't need an active plan for priority anyways...I've used it for years with a sim I got from poundland which I never topped up..

Can I install the o2 priority app on my phone then cancel the agreement?

as with all 02 refresh deals it comes in a plain box and a USB lead only (phones come with a sim key remover)

mine came in a plain brown box with a usb lead (all be it a shorter one than usual ones)

Website says 14 days but the sales of goods act makes them liable for it still. Up to 6 months from purchase the onus is on them to prove it wasn't faulty at the point of sale.

Quick question, does thus come with no charger etc?

How much warranty does this have as a refurb please?

Think that might be the cost to just buy direct with no data plan or direct debits?

And to add to my post, i just called and asked to pay off the device and lady instantly put me through to retentions. Spoke to nice bloke called Gordon who said he'd take the £48 payment and then asked if i also wanted to cancel the airtime agreement. Obviously i ummed and aaahed, and then said, probably yes as i could stick my work o2 sim in it if i needed to use it out and about. He confirmed the airtime agreement was cancelled as well and that I'd get a pro rata airtime bill in next 14 days (which will be 0.00 as i never stuck the o2 sim in).
Very easy :smiley:

why does it say device cash price £77? Is that what you pay when you cancel?

Mine arrived all well. I turned it on and put my Vodafone sim in it and works perfectly well, so mine came unlocked already :smiley:

Will call later to pay off device. Thanks op!

No sign of mine but early days yet. Just hope it still arrives given my mess up with the email address!! O2 did say it had gone through and would be delivered so fingers crossed.

Ordered, was already unlocked. Paid off and cancelled airtime. You need to go through to retentions to pay off/ cancel. So imagine if you say leave o2 on voice menu, will speed it up. Took me only 10 minutes after going to customer service first.

got to hand it to 02 they are spot on with the delivery, advised of between 12:55 - 13:55 it arrived at 13:00

absolutely perfect, first impression wow

if only they could get there billing/accounts dept to work so well

Thanks OP, have just ordered one! being delivered tomorrow hopefully! 53 quid digital baby sitter!

Thanks OP, this is back in stock and just ordered one :smiley:

Thanks for the clarification, i've just ordered one.

How can we get android marshmallow onto this?
I only got the 7 inch version and want to update software and use adoptable storage

Just remember to turn off the data ASAP
otherwise you may be charged for used data when you cancel (not much anyway)

​When you checkout it breaks it down for you...£2 a month for the device and £5 a month for data

Thanks, placed my order although the minimum data plan seems to be £7 a month now.

I'm assuming it is as I was able to request, online, an unlock code


Yes, the option doesn't come up online until you do so.

Does anyone know if O2 are known for cancelling orders because of lack of stock or do they generally control it well? My order went through, I have my emails from them but im dreading an OOS email :confused:

​Mine just arrived!!

Another stupid question but I'm assuming I have to put the sim in before requesting an unlock code?

What is it working out to? Have you read the first 10 or so posts on this thread?
Device plan: £2 per month + £4.99 upfront = £52.99
Cheapest data plan: £5 per month (500Mb) - the bit you can cancel once you have received it.

Was yours locked? My research (googling) suggested O2 tablets come unlocked.....

for those wondering about email updates etc (or lack of them)...
I selected Tuesday delivery when I ordered mine on Friday. I had an email on Friday and I just had another one this morning confirming the order was being processed.

Is that the same price as this offere was posted or has the price gone back up?
Reason I ask It doesn't work out to £52.99

yes you need a DD it is a contract your signing up to...

back in stock, but it's asking to set up a direct debit, do you have to do that?
Also how do give different billing and delivery address?

I got the 7.0 version delivered today for the little one..

very happy with it good price for a 4g tab..

Good Stuff, mine;s due between 12:55-13:55
then I'll be doing the same

just to add I have also received my first bill for this, this is normal standard practice
once you cancel this may be taken from your account, but will be refunded

just mention this when canceling your airtime part of the deal

Received my tablet this morning. In perfect condition. It has an excellent screen, very responsive, I’m well pleased. Thanks, O2!

Have requested the unlock code online. Next job will be to cancel airtime and payoff the device.

:laughing::smile:

The general rule is to make the unlock request asap once you receive item

wait until you get this, can take from a few hours to a few days
then pay off device, then request to cancel airtime

I had about 5 phones overall on 02 refresh deals it takes about 2-3 days once received to unlock and pay off

Make the unlock code your first request as it takes the longest.

You don't have to wait until you have the code to cancel, it should still come to your designated email address.

​Received today so didn't go on live chat.

But when I log onto my O2 no order appears there. Will give it a few days to update before panicking!!

If I pay for the device upfront as soon as I've received and checked it's ok, can I request the unlock code after? (Then cancel airtime once device is unlocked hopefully).

Thanks BignRed, seems straightforward.

Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0344 8090202 Standard UK Rate
From abroad +44 3448090202 Free†
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00

I'm not with o2 though, and as it's just a data SIM, then I'm guessing I'll have to use my home phone to contact them?

Yes very easy
first thing is to request the unlock code (its free and it makes sense to have it unlocked)
either do this via your online account, there's a certain tab/shortcut
or go on live chat and request it, they will either do it for you or refer you to the online link to do it your self

the unlock code can take anything from a few hours to 2 days, they will say it can take upto 7 days

once you get the unlock code back
you then call up and request to pay off the device plan, pay that off 24 x £2 (£48)

after this say you want to cancel the airtime, you are well within your rights to do this
make sure you mention no further charges will be made to your account (they probably will)

Keep an eye out on your bills (you will get either a text or email) with regards to silly charges (early termination fee)
just go on live chat if this happens, explain whats happened then they will sort it then get the chat emailed back to you

I did it with my Galaxy S7. The call took less than 8 minutes including going through the menus before getting to a call handler.

When they ask how they can help you say "I want to pay off the balance for my device plan and cancel my airtime plan"

Now it's probably different from one call handler to the next, the guy I spoke with just did it without question. If they do objection handle you just repeat it, and if they spout any nonsense about not being able to just remind them you're in the 14 day change your mind period. You can always give up and try again for another call handler.

No you have to phone up, think its 202 then option x then option x (can't remember evact numbers)

Yes, UKmail for me also.
BignRed, is it easy cancel the airtime and payoff the device? I've never dealt with O2 before

Can you cancel airtime via live chat?

I've had the delivery text
however on all my previous 02 refresh deals (about 5 or 6)
DPD have always been the courier
But this one is UKmail

Check your mobile as I got a text with a link to track it really confused as I used the wife's number as it asked me to update mine then it sent the text to my number anyway

Thank you for your reply. :smiley:

I'll double check with live chat tomorrow too
as I've also used a different email address on previous orders..​

I too had nothing from O2, not even an order number email.
Went via live chat and they gave me all the details, said it was a system glitch because I've ordered from O2 before under a different email. Under the tracking number they gave me it looks like the order went through and will be delivered tomorrow.

​I hope so! Still no email - might be due to my credit history? (It thought it was ok!)

Hi just noticed the 7 inch is the same price if anyone once one .
Thanks again

ok i will do that BignRed84, if anyone find out if its in stock please let me kown as well, THANKS

Just keep on checking
thats what I did earlier this evening
I got one in the end

out of stock:(:disappointed::disappointed:

I trust people will be getting these tablets unlocked ??

before others ask how to

either go into your online account, there will be an option to request this, it will take anything from a few hours to a few days, although they may say upto 7 or 10 days

or go on Live chat and request it, they will either do it for you or refer you to the online link option to request it your self

you will need the tablet imei number and possibly the phone number

so long as you have your confirmation emails, you will be fine
I ordered at 21:20 and was only offered Monday delivery, despite it stating order before midnight for next day delivery

When I log into my O2 account the following message appears: You don't have any products or services in this My O2 account.

:disappointed::disappointed:
Adrenaline rush for nothing!!

I've not had any messages about delivery so knowing my luck won't get it!!

back in stock now

Why of all the silly and unnecessary filters on the O2 website did they not think one called 'in stock' would be useful?

No it's a virgin media one and I literally missed the dot between my initial and last name. Fingers crossed it still goes through.

just (21.20) managed to get one, after watching my order for the pas hour or so
eventually the out of stock marker disappeared and managed to get one

so if you after one keep on checking back

If it's a gmail address it'll still reach you, as gmail treats [email protected] the same as [email protected].

If it's any other mail service you're probably out of luck

Topcashback terms= Just so you know...
Please note - Cashback is not paid on iPhone 7 Plus orders. Cashback will also NOT be paid to O2 customers who pay off or cancel a Refresh PAYM contract before the 6 month validation period is completed.

​ can't go wrong with Samsung. Been using for several years across multiple Android devices.
https://www.amazon.co.uk/gp/aw/d/B00J29FF4G/ref=ox_sc_act_image_1?smid=A3P5ROKL5A1OLE&psc=1
NOT the cheapest, but a few quid more for the reliability.

I'd like to recommend the Toshiba Toshiba Exceria M302 as at £14 I think it's the cheapest U3 rated card there is, however the 64gb I have doesn't work in my Galaxy S7. It does work just fine in my Dell Venue 11 (Windows 10 tablet) and a Sandisk Ultra sd card works fine in my S7. I'll test the Toshiba card in this tablet on Monday and if it works that would be my suggestion.

https://www.amazon.co.uk/gp/product/B01EAKAW44/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

​Uk mail. mines been despatched too but for Monday :smiley:

That's what I thought. Will just see if it turns up Monday. If not worst case is I call and request a refund on the £5.

If it does fantastic bargain!

My friend also managed to bag one. Can anyone recommend an SD card for these? This will be my first android tablet (always had apple before) so I've no idea which is fast enough for it.

Hmmmm, I got a "something wrong with your credit card" message and order didn't go through, but My CC company just text to say a payment had been taken from my account, grrr hassle.

​uk mail

It's saying oos for home delivery, does that mean there's another way of getting this?

Despatched, delivery tomorrow...

Mines now been dispatched for delivery on monday

Ordered but put the wrong email address in by accident (missed a dot). Just called to ask them to change it. Said they can't do that and the order will be cancelled when I don't respond to the email they sent. But that can take up to 72 hours.

I was an o2 customer for almost 20 years and don't remember ever having to respond to an email.

I'm absolutely amazed there are still people on this site who don't understand these o2 Refresh deals.

OOS again

Thanks OP, ordered one, will be decent swap for my dinosaur P5110 tab :smiley:

Do you ring pay for device plan then next day cancel data plan or can you pay off the device online or something ?

Is this tablet actually any good?

Yep just ordered. Delivery due Monday - thanks OP! :smiley:

It's back in stock, deal should be reinstated.

Maybe a lot of people sat with them in baskets before changing their mind.

Any data plan results in a total amount payable for device of £52.99, but obviously higher data plan prices can attract a high pro-rata bill for the time it takes to cut off the service.

They are mostly in South Africa now and totally clueless. There are retentions staff in England to be fair. |Not all that much better, but slightly

OOS
However, I've gone onto the other tariffs and it looks like all the plans on this Tab A refurb are £4.99 upfront with £2.00 per month for the device and then the airtime price differs depending on your data requirement.
OP, can you confirm that in theory all devices purchased under any tariff shown ultimately cost £52.99 as long as you cancel the data airtime straight away your deal will be the same, i.e with £7 per month option or £27 per month option, If that makes sense??

I think the operator you get makes a big deal. Remember these are probably inexperienced, fairly low salary call centre staff with 2-6 weeks training so go easy on them. I've done such jobs myself and the customers you speak with have no notion as to how little you know what you're doing.

The guy I spoke with for my S7 I just told him I want to pay off the device plan balance, then cancel the airtime. He was a little confused at first talking about returning the device because he thought I was just paying a contract settlement fee and I explained I'm still in the 14 day change your mind period, I want to pay the £288 settlement to keep the device, then I wanted him to cancel the airtime plan.

As soon as I was patient with him and laid it out plainly he knew exactly what I wanted, took my payment and confirmed the airtime was cancelled, then advised me there would be a pro-rata airtime bill.

I have an email confirming paying off the device, an email confirming airtime cancellation and I'm just waiting on my final bill to make sure it's all ok.

When you're speaking with the advisor just remember it's likely a young guy or gal, very little training, in a job they probably get talked to like dirt all day, trying to get their head around an unusual request from us as the customer, that if we're being honest we probably haven't explained very well so just be patient, and make sure you confirm the details with them before ending the call. And also say thankyou to them :smiley:

​lol, thought the same!

Just ordered mine - two mins ago....
I spend over 10 mins accepting all the agreements etc......OMG.
Now to cancel the Data plan! Should I wait till I get the tablet in hand?

So many people questioning the deal without reading the simple detail that the airtime can be cancelled and now it's out of stock so too late even if that is cleared up for them.

I managed to get one quickly so a massive thank you to the OP, that price is an absolute steal!

lol firstly the adrenaline rush and secondly accepting terms on credit agreement.

​Thanks - I'll probably be posting on here after the tablets delivered, for reassurance!!

OOS.
Now we wait ...
Thanks again OP :smile:

Thanks - answered my question too...

Yes.
A - for the agreement to be in effect
B - to ensure you are happy with the device, in particular here when its a grade A tab

saying OOS for home delivery :disappointed:

Do you get the 48gb dropbox bonus with a refurb?

You'll be fine.
Just pay the refresh bill as soon as your happy with the device and then cancel the sim only (ideally in the first 14 days)

OOS now

​Hi thanks for the info. Do you have to wait till the tablet is delivered before ringing and paying off the device and cancelling?

Can you just cancel the airtime data on this or not?

OOS already

This is the FIRST refresh deal I've gone for!!! (Does anyone else get an adrenaline rush :man::stuck_out_tongue: )

So what's the next step after ordering?!! (Did anyone actually read everything whilst ordering??!! :confused::laughing: )

Sorry.
Thought you were stating fact rather than asking the question.
Too many people on here get scared of going for a O2 refresh deal because others state you have to see out the 24 month contract. O2 offer a 14 day cooling off period on the airtime. Pay for the device in full; over the phone, online or instore and then cancel the sim only. :wink:
Hope that clears things up

OOS

W R O N G

One thing to be aware of, o2 normally screw up billing and try and bill the full amount for airtime, so do check. Took almost 2 months to get £360 back off them on my Huwaei P9 plan...

I did this with an iPhone, think I waited a few days after the phone arrived then cancelled the aitlrtime via chat with no problems

Seriously , It's explained so simply, so why do people find it confusing?

Mate, nobody tries to scare someone, we just try to figure out this deal can be taken without creating any further issues

Ordered. Thanks OP :smile:

The deal isn't as stated.

You need to take out a 24 month data contract at £5 per month to get the deal.

Total cost is - £4.99 + £168 (£7*24) = £172.99.

Shame.

I have done refresh deals and posted deals too.
You cancel airtime. Paying only for the phone. As per this deal it's 24X 2 plus the 4.99 upfront.

As previously stated, you can cancel the airtime within the first 14 days.

Can people please not scaremonger on this deal. Give the OP the credit he/she deserves, for what is, an amazing deal!

also can someone please tell me how I would go about cancelling the data after I order it. thanks.

2 x 24 = 48
+ 4.99 = 52.99

You cancel the data plan.

I've done these refresh deals before you can cancel the airtime you might have to pay month one depending on when you get it cancelled but that's it got an lg g3 and an HTC m8 back in the day for peanuts using this method

The plan is showing as minimum 24 month contract...so you need to pay for the 24 months.

You cancel the airtime!

If I do this, will it mess up my credit rating?

NOTE...... It's £4.99 one off THEN £2 a month for the tablet PLUS £5 a month for airtime;...
NOT £52 more like near £173...

Vassy, please advise on this:
"Online and telephone purchases

If you purchased your phone or tablet through the o2.co.uk website or by speaking to an O2 advisor on the phone, call our customer services team to let us know that you’d like to arrange an exchange on 0344 809 0202.

If the replacement is more expensive, you’ll need to pay the difference. If you've taken a bundle, you'll need to return all the equipment in that bundle."
And
"Online and telephone purchases

If you bought a device through o2.co.uk or by speaking to an O2 advisor on the phone, you can use our online returns service to let us know that you'd like to cancel. Or call our customer services team on 0344 809 0202.

You'll need to return all your goods within 14 days of telling us you want to cancel the contract. If you've taken a bundle, this means you'll need to return all the equipment in that bundle. Once you've let us know you want to cancel you can use the Mobile device return form (PDF) to send your items back to us.

If you've taken a sim only deal or a Bolt -On, with no phone or tablet, then you'll still need to tell us you want to cancel, but you don't have to return the sim. Instead you'll need to break it in half and throw it away. You can do that by contacting us on the phone or in store.

If you cancel, we'll give you back all the payments you've made, apart from your old contract buy-out fee or any express delivery charges"

Is this too good to be true as posted by OP?

Straight away....but you will need to pay the outstanding balance of the contracted 24 months.

where is this £2 a month.. ?? I cant find it..

so, how soon after ordering can i cancel the data plan? Thanks

4.99 + (2x24)

You are cancelling airtime.

Please be aware. They do credit check. I was about to buy this tablet but didn't complete checkout. I wanted to save the credit check for better deals. If you ain't looking for any phones or tablets then go for this deal.

me neither

Can't see it being an issue either some people won't cancel the SIM and overrun on their data likely were they will make their money

For £52.99 it's good price for a Samsung tablet . I've ordered one for my 9yr old. Her old Lenovo has a charging port issue.

Ordered, can't envisage any issues. But with delivery tomorrow and distance selling act, should be covered.

Don't think they will let it go that cheap as other option is £77 upfront + £5 data plan. Anyone can advise on this?

is this not a 24 month contract?