I have a Samsung Washer Dryer with 5 yr registered warranty. The heater element has packed up and Samsung are acting like some dodgy market trader. 5 days on and I'm still at the warranty verification stage! They promise to call back within 24hrs and never do, I've had to send in the warranty email as they don't have a record of it. Then email forwarding wasn't good enough as I could have fraudulently edited so I had to take screenshots of the open email on my desktopl!!

They even have an account number at the time of registration but act like I just fancied having an account setup just for the sake of it - quite unbelievable.

Well I finally got my washer dryer repaired under warranty:

So 1 week to "verify my Warranty"
Further 4 days to arrange engineer who replaced the cold water feed valve (which sprays water into the heater)
Didn't check if there was any further issues and besides the valve the actual heater had failed too.
Engineer came another 4 days later and replaced the heater module.

Went to turn it on and found it unplugged (did he test it??)

Works fine though :smiley:

​That just mentions Samsung's 5 year warranty, not cashback.

it is the first line of the op's thread

Samsung are offering up to £300 cashback on kitchen appliances at the moment, up until 4th April 2017.
http://www.samsung.com/uk/offer/
Has to be a participating retailer.

Sorry if this has already been posted on this thread, I just skimmed the comments and didn't see a reference to it.

If you missed put on a Currys Samsung model I notice that the price goes up and down frequently, keep checking each weekend.

Has this expired now? Damn, I was trying to get the LG at £309 or this Samsung. Flippin' OH took her time deciding which she wanted!

Takes off only £30

You're welcome. It would have been great if they'd given an option for a 15min or 30min quick wash with a choice of spin speed but they only allow a fixed 800 spin on those which leaves items too wet so we do the 15 min quick wash and then do a 1400 spin consecutively. Clothes and towels etc then dry in no time. We are very happy with the machine so far. Tip: when finished, to prevent any mold (which is a common problem on many washing machine door seals when liquid gels are used) we mop dry the grey door seal cavity with a piece of kitchen towel and leave the door ajar or flip the addwash door open to let the drum dry out.

On the strength of what you've said I've just changed my order to the add wash 9kg. £30 extra but nicer looking machine too. Thanks

Absolutely right; I registered the extra warranty, have the reference No and email as well as the account creation date which all ties in together. I even have the document that came with the £50 cashback that was included at the time (you had to register to get that too).
Day 6 and I'm no further forward, I still haven't got past the warranty verification stage let alone when an engineer might be available.
There's no complaints procedure and according to Trading Standards they refused to sign up to any independent dispute service. I'm certainly taking Samsung off my "goto" brand

Just to balance that, the Samsung ecobubble addwash models are designed to be quiet and therefore particularly suited to open plan living space. I can confirm that it is very quiet at 1400 spin. It has a digital inverter motor using magnets rather than brushes to drive the drum which makes it very quiet - there is less friction which equates to less noise and vibration and a 10 year motor warranty. Currys state a 5 year warranty is included but I registered with Samsung anyway and received the 5 year warranty papers.

thats not really a problem how the washing machine looks certainly wouldn't bother me all i know is i bought one of these LG's machines last year and its been the best purchase yet, ultra quiet can barely hear it when it's spinning at 1400rpm much better than the samsung ecobubble it replaced which would make a load of noise during the spin cycle.

I have a Samsung Washer Dryer with 5 yr registered warranty. The heater element has packed up and Samsung are acting like some dodgy market trader. 5 days on and I'm still at the warranty verification stage! They promise to call back within 24hrs and never do, I've had to send in the warranty email as they don't have a record of it. Then email forwarding wasn't good enough as I could have fraudulently edited so I had to take screenshots of the open email on my desktopl!!

They even have an account number at the time of registration but act like I just fancied having an account setup just for the sake of it - quite unbelievable.

Common misconception! I received the silver version of WW90K5410UW (WW90K5410UX/EU) from Currys at £449 less a £35 code a couple of weeks ago. The feature you describe is available albeit hidden:

Set dial to Rinse & Spin. Option 1 illuminates in the column above the silver Rinse button. Press the Rinse button exactly 5 times until the light goes off in that column. This deactivates rinse. Now set your Spin speed anything up to 1400, again by pressing the spin button until the apt spin speed illuminates. Now press the Play button and off it spins :smiley:

Oh and for the 15 or 30 min quick wash you select Cotton and then touch the display where it says Quick Wash 15/30 and it toggles between the two. Then press the play button.

I have the LG FH4U2VFN3 price matched at John Lewis for a few more days at £329 could anyone advise whether this Samsung is a better machine. If Quidco tracks they would end up roughly the same price.

I have four kids and as you can imagine I have gone through quite a lot of washing machines so I can tell you that cheap machines from the likes of Indesit are total garbage and although it costs a bit more buying a washing machine from one of the more expensive brands really is more cost effective and if possible go for one with a long warranty but make sure its a parts and labour warranty as some only give one year parts and labour but two or three years parts only and then charge you a small fortune in call out charges and labour. At the moment I have a Gorenje which came with ten years parts and labour guarantee and after a couple of years it is still running no problems but I have the piece of mind of knowing I still have 8yrs parts and labour cover for free

​Thanks for the reply Jude, looks like I'll take a punt with the LG but cheers for posting the Samsung.

Excellent buy, thanks. Very sorry to say as i moved my cursor to vote this hot it voted cold instead. Sorry.

We were looking for a new Washer/Dryer before Christmas. We were torn between the Samsung and LG and eventually went LG - they were offering 5yr warranty on the model we wanted, so they were pretty even.
I'm a massive Samsung fan, but when I checked the specifications and how they felt in the flesh I went the LG route.
Doubt very much anyone would regret buying a Samsung device however.

hmmm. this or the 8kg LG one? hmmm

Thanks for code went for the addwash one

did you get a good price on your washer dryer

There was a grey one in currys for £429. Not sure if AO have it.

does this model come in graphite or black ?

I too am planning to order the LG price match by JL for £344. Nothing much else has come up that cheap comparable to it. Marks electrical did have the LG for £360 the last week or so but think it has gone up now. Will look into this Samsung before ordering tho.

can any1 recommend a decent washing machine for under £300 installation included thanx

Nice.
So much for the prices of white goods going up in the New Year it seems. :-)

8.8% quidco

if you roll through the images on the product it does state 5 year warranty parts and labour.

ohh a 9kg :smile: I'd love one!!! this is a great offer with the warranty included!!! great buy op!!!