Try 'clearscore' it's free too.

Hate this company, bought 2 SIMs earlier last year, cancelled after a few months - as I got a better deal - then yesterday received a demand for money (and the threat of debt collectors even though it was the first communication from them) they say I owe them. Finally got through on the phone where they eventually admitted that my 'contract' hadn't been cancelled as requested!

I'd never recommend them!

What's the normal price for this then?

ShockProof (4G) - 1 month


£5.00
250 minutes
5000 texts
1.5GB data

my clever wee son has handed me an ultimatum

sim card you have ubntil saturday to think about

not sure about ubntil but I feel a bit threatened lol

When is this deal on till

Hate this company, bought 2 SIMs earlier last year, cancelled after a few months - as I got a better deal - then yesterday received a demand for money (and the threat of debt collectors even though it was the first communication from them) they say I owe them. Finally got through on the phone where they eventually admitted that my 'contract' hadn't been cancelled as requested!

I'd never recommend them!

So half a GB or 1 GB more than usual plans, not a great Jan sale lol guess only benefit is data roll over.

it's not shockproof, minimum cap is £5. potentially a £10 a month contract

​whats the best way to check credit score please as never done it?

Try 'clearscore' it's free too.

Thanks OP. Ordered this morning. £5 Quidco too.

​Another one here. Even though I never even activated the sim

I want to get this, but seeing the reviews and the previous comments are putting me off. I only plan on having this until august, and frankly, i'm quite scared about this affecting my credit rating or the fact that there may possible be "hidden charges" included. What a shame really.

Ordered - thank you.

usually, when you cancel a contract (any contract) it doesn't end 30 days after you tell them you want to leave..., just saying.... cos there are always plenty of people telling how they cannot cancel their contracts...

I've been with them for about 2 years. Not had any problems. I have £5 per month 250 mins, 5000 texts and 500MB of data. So I bought this. I probably should have called them though and asked to change over, but I figured it'd probably be a hassle. So I guess I'll need to cancel my current one and jump on the new one.
I hate talking to any companies like this, even Virgin Media. It's usually someone who you can barely even understand.

Okay, I take back what I said. First time I've spoken to them and it's an utter mess. I ordered this new SIM and so I wanted to call them to make sure I can change to this new tarriff/bill. She told me she can't let me keep my old ID mobile number and use it with the new ID mobile SIM I've ordered for this deal.
Utter garbage. Oh and I was right, could barely understand her.
Almost forgot, they also want to charge me £5 to close my current bill even though I'm still sticking with ID.

Okay so from the email they sent me on confirmation my new SIM (this deal) has been sent to me:
Yet the clown on the phone just told me it can't. Wow. Great. I'm going to be **** off at them and end up having to cancel the new one too, to which they'll likely charge me another **** fee.
Oh, despite it being a 1 month contract. Why do I need to pay to stop the bill if it's a 1 month contract? Even if it wasn't, I've been with them since 2013. So it shouldn't even have a fee regardless.

Edit 2 - Sure enough even the ID app tells me my cancellation fee is ZERO.

Question for anyone that might know - Do they start billing you by Direct Debit as soon as you've ordered this deal? Or do they start the DD bill as soon as you start using the SIM? Because if I can, I'll just not even use the damn thing and be done with these losers.

Cancel within 14 days and you should not be charged anything unless you have used the sim to make calls/text/data.

yeah thanks mate. they got back to me and said the same.

Hi OptimusPrimeval, did you also encounter an issue with cancellation. We send a notification once cancellation has been requested so you should have received this to confirm your request.

Hi pannan, as with all mobile contracts, the SIM would be active as soon as your order was processed and dispatched. Were you able to cancel the SIM if you decided not to use it?

Hi unrealeck, we can provide some answers to your situation.
We are not able to switch the number from one account to another so, as you purchased a new connection, this could not be done, the only charge to close your account would be for the 30 day notice period.

As this was not an upgrade order, you wouldn't keep your number as described.

Your cancellation fee would be zero as you would still receive full service during your 30 day notice period so this is not a fee.

iD Mobile accounts are activated when dispatched to provide a full months allowance, this date becomes your billing date and payment is due by direct debit 14 days later.

What would you advise for my situation? If I cancel before the 14 days, will I be charged for that new SIM (if I haven't used it)?
Will I be able to upgrade my current number to give me the 1.5GB of data instead of the 256MB I get on my current plan?

I had cancelled in October and even though I impressed on the call handler that I was cancelling two contracts, I just knew it would come back to haunt me so I noted the date. The letter I received 3 months later was threatening and aggressive. I have experience of law so it did not frighten me but it really agitated me. There was absolutely no need for it!

Thanks for the apology but I couldn't have made it clearer that I had two accounts to cancel in my original call.

​Yes, I phoned and cancelled twice, (second time was to check cancellation was going through) and was told it was. Few weeks later received letter telling me I owed money and that it would be passed on to a debt agency and affect my credit score.

After 2 more phonecalls (one in which the 'customer service' basically accused me of lying) it was as far as I am aware finally sorted. But I still need to perform a credit check to double check this.

Not happy is an understatement!

Based on the comments here, I wouldn't go near this company. The potential for headaches and long term negative effects far out weigh anything they are offering to sell here.

Remember they need your business. And you have a choice.

I've had to put a call recorder on my phone which shouldn't be necessary and is a pain to manage but that still doesn't help until the process is too far gone. And by then the time spent trying to deal with these sorts of companies... I'd happily pay double to ensure peace of mind. And I'm thankful to you guys have put your experiences up,

Yes, I cancelled it immediately but still received letters months after stating I was in debt even though my contract had been cancelled.

The issue is poor customer service.

Hi, Pannan. If you would like us to look into this please contact us and we can do so:

https://www.idmobile.co.uk/help-and-advice/contact-us

​This is sorted now but it's an inconvenience to the customer and I'm clearly not an isolated example.

Can i still get this deal?

Aaron.

Deal has expired but you can get the same terms until 28th Jan as ID are celebrating 500,000 customers. All new SIM only and pay monthly phone plans now come with 500MB data free. So you can still get 1.5MB for £5 etc.

Are these automatically capped at £5? Received two in the post for kids today. Can't see any mention of it in the app or literature....

Just realised I'm on the Go To not the shockproof plan :disappointed:

iD - Question, if a iD payg user wants to upgrade to sim only or monthly handset what is the procedure ?

Hi seaniboy, unfortunately, we do not offer upgrades for PAYG customers but they may be eligible to take out a contract and can do this in-store, online or over the phone. Details can be found on our websit here:

https://www.idmobile.co.uk/help-and-advice/coverage

Yes yes but you missed the point - what about moving mobile number from iD payg to iD monthly, procedure please

Hi seaniboy, at this time we don't have a process to move from PAYG to SIM only or plans with phones. this is something that we're working on for the future.

I ordered two for my kids however ordered one GoTo plan in error. Called ID to see if I can upgrade or amend the plan and told no. Only thing I can do is cancel under the 14 day policy and apply for a new contract. I do this and get declined due to "credit rating". I have never been refused credit before and check my Experian report just in case and my score is over 950.
I call ID and then in around about way get told they have limits of two per customer. I now have a red ! On my credit file as a result.

I used to work for Three and due to staff deals I at one time had several phone contracts and Broadband deals for the family in my name. This is a capped £5 sim only! Annoyed is an understatement.