Do they take money at preorder?

Hallelujah! Finally got mine delivered , so glad these have finally come through from everyone ...I guess Zavvi did come through after all ,can't say I'd be too happy placing an order with them again though, customer service is pants

Shipped on 23rd december, finally arrived this morning​ via Yodel

Mine arrived today...it was led outside from midday until almost 8pm, just dumped on the doorstep. Wow. Glad everyone is receiving theirs still!

Got home to find mine !! YES!!! time to run around the house

Pleased to say I got mine today. Good to hear others are getting theirs. Hope those who haven't yet get them soon.

Happy to hear they are coming through for everyone , still waiting for mine , knowing my luck I won't get it today

Another delivery. Mine came today.

can confirm, mine has just arrived too, zavvi all is forgiven

​Better not be pulling our legs! :wink:
Great news for all of us and glad yours has arrived , wondering if mine will come today then , very surprised Yodel is handling the delivery, thought it would be Royal Mail

BIG UPDATE. !!!
Mines just this second landed. Courier was Yodel - be patient chaps it looks like they are on the way.
I new Zavvi would come good, never doubted them for a second.

Just received my email response back now which I will paste for you folks

"Your order was dispatched from our warehouse in Chicago, USA on 22nd December 2016 by International Untracked Delivery which can take up to 30 days. You may receive it sooner than this but this is the number of days we have to allow before we can consider that your order is 'lost in transit'. 

Should you have still not received it by 22nd January 2017, please let us know and we will investigate this for you.

With regard to the different dates you have been supplied with, I confirm that at the time your order is dispatched from our warehouse an email is sent to advise that it is being sent and to provide an estimated delivery date. This estimated date is based on the number of days that it is known that a parcel can be delivered between the two areas but we cannot obviously guarantee that it will be delivered in this time which is why we have to allow 30 days before we can consider that it has been lost. 

The period of 30 days takes into account that your order was dispatched from America. 

I am sorry but I do not know where the estimated delivery date of 6th February 2017 comes from other than it being the release date of the item you have ordered which I do assure you has been dispatched as I have mentioned. 

You can check the delivery details of your order by logging into your online account and clicking on the + next to 'Shipment' where you will see that it was sent by an untracked International delivery service. 

Finally, please accept my apologies for any inconvenience and confusion with the delivery dates of your order."

They don't even know themselves why the date has changed , I guess we just wait until it either arrives or the 30 days are up , me personally I don't want a refund , I want the product as I got it for a good price compared to everywhere else that sells it

So there is now about 9 of us all in the same boat , I'm puzzled by them saying the item coming from Chicago , if that was the case then maybe we should all receive it this week (doubt it) I would call them but no doubt the customer services team are not based here and it would probably cost , I'll see what they say in reply back to my slightly angry email which I should receive tomorrow , if that doesn't work I'll call and demand to speak to a manager as I want answers and we all deserve them

Hi I have just read these messages and my case is the same as you guys. I paid on 22/12 and was told 2nd or 3rd Jan estimated delivery. When I didn't get anything on 3rd I contacted them and they advised this has been shipped from Chicago and could take up to 10 days if you have not received by 21/1/2017 to contact them. I checked my account today and it now says estimate 06/02/2017. I have contacted them about this new date and no surprise they have not replied. This is totally not fair, they even told me before I ordered that they had stock. If anyone is reporting this I am happy to add my comments as this should not be aloud to happen.

Haven't received mine either, it's desperately obvious now that Zavvi have just lied about the whole thing - other reputable retailers are stating that supplies aren't delivering to them until mid January. I am appalled at Zavvi's behaviour though, this is basically fraudulent selling on their behalf as they've clearly listed and "sold" items they don't have any access to. I too have had their standard 30 day message and will wait the time stated. On that day though I'm ringing them up and demanding a full refund, and if I don't get it in that day I'll be calling the bank for a charge back. Meanwhile, I suggest you all harass their Twitter and other social media outlets. Kick up enough of a fuss and they might refund everyone early.

Really starting to doubt that is the case , how can we all not receive anything , Royal Mail isn't that bad are they , weird how they keep dodging the question that our delivery date has changed to the 6th

I complained to their twitter account that we had all had orders gone missing and it was now weird that our accounts state a feb delivery. They replied saying they can comfirm without doubt that my order had been shipped and is on the way. Just lie after lie it seems.

Got an email response, what a joke

"This was sent to you on 22/12/2016 and delivery is usually made within 10 working days. However, we do ask that you allow up to 30 calendar days for delivery before reporting the order as missing

If you have still not received the order by 22/01/2017, please let us know so that we can investigate this for you.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help."

What an absolute joke , they just sent another generic email response and didn't bother to actually answer my question...GRRRRRRRR :confused:

Just checked the website now and it is stating that the item is available for preorder and the release date is (you guessed it) the 6th of Feburary...This just gets more bizarre by the day ,have they lied about the product being dispatched? was the item ever in stock? I'm looking forward to receiving my email reply back from them ,wonder what lies they will feed me, I'm determined to get to the bottom of this

Same crap zavvi playing with me as everyone is saying here, I shouldn't have bought an out of stock item from them. Am well annoyed at this. 30 days wait for a UK delivery I have never heard of and suddenly delivery date is of Feb, when it was next day when originally ordered. Am up for signing up for the watchdog reporting.

Just checked mine now and it says the same , this just gets weirder and weirder, I've sent them an email asking wtf is going on , but in a more formal way :man:

Yeah, bit cheeky, taking the money then waiting the best part of two months to ship.

So they are waiting for stock before actually shipping then! Ill definitely stay away from Zavvi in future.

Guys, just checked on my account, says estimated delivery as 6th of February!

Haven't received mine either! They shouldn't make false promises about delivery dates...

Guess we'll just have to wait until the 30 days is up for a refund , definitely think if we don't receive them then we need to send them a very specific email asking why all of us haven't refieved anything , then report them to watchdog

Postman came with his van this morning and I thought today was the day but still nothing , this parcel doesn't even exist :disappointed:

Another Zavvi mug here, royal mail just been but still no sign, what originally gave me a glimmer of hope was the original poster had an out of stock email, so god knows why ours were emailed as dispatched when clearly they haven't been, oh well

Think I'll stick to amazon as most other places on the net are unreliable and slack as eBay

​I'm thinking if none of us receive this we all need to contact watchdog or some sort of authority because something definitely isn't right here , it's like someone already said , I bet they didn't even have stock in and they just say they have dispatched it

It seems they copy and paste a part of this to post on twitter too. Had the exact same message word for word after tweeting Zavvi help.

Received this generic email from them

I am very sorry that you have not yet received your order from us.

This was sent to you on 22/12/2016 and delivery is usually made within 10 working days. However, we do ask that you allow up to 30 calendar days for delivery before reporting the order as missing.

If you have still not received the order by 21/1/2017, please let us know so that we can investigate this for you.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

pssshhhhh , no way that royal mail have failed to deliver all of ours yet , even after taking into account the Christmas and new year's bank holidays

Shower of ****

I personally feel they've taken orders prior to them receiving stock and rather than email us informing there's been an issue from their suppliers they've hit the dispatch button rather than be honest.
Were all now meant to wait 30 days until we can pursue a refund.
Convenient that there FREE delivery option doesn't include tracking Hey. ! :neutral_face:

I agree with you guys ,something fishy is going on since not one of us have received what we ordered

I had the same email saying it would be delivered by January 2nd. Looking like they aren't being compleatly honest about these orders!

Well it's gonna take like six weeks from purchase date to get a refund I guess! This Zavvi need reporting to watchdog

Thing is going off this thread alone, they haven't lost just one! Nobody here has received it yet so its obvious that they either haven't actually posted any or Royal Mail/DPD have lost everyone's at the same time.

Received a generic email after contacting them stating they won't class the item as lost until 30 days have passed.
I replied stating I won't wait that long before o place in the hands of my credit card company to resolve.
They replied with the same generic email.
Jokers. !! I'll be stunned if this turns up. ! :confused:

Nothing today either, assuming it will be posted by Royal Snail but can't seem to find any information regarding "standard delivery" on Zavvi website, gonna send them an email now and see what they say

Nothing here either! Shouldn't have bothered... zavvi run by who?

​This isn't looking good

Nah nothing again unfortunately.

Any luck today anyone?

Same as you guys ,got post today but no parcel , thinking there might be a backlog of post due to the bank holidays

Yep same here, still nothing today either. If it was any other company i wouldnt worry.

Mine not received either. Ordered on the 22nd.
Emailed customer service today and they now tell me that they won't pursue until 30 days has passed.
my 1st time using this company - Not good. :disappointed:

Mine got dispatched on the 22nd and estimated delivery for 2/3 but haven't received anything yet, probably due to the way the bank holidays have fallen so not losing hope

Nope, my dispatch said 2/3jan delivery and nothing has arrived, which is shocking really considering Amazon can get things took within 2 hours.

Has anyone whos order was dispatched before xmas had it delivered yet?

Just some Car plan just cheapest which was about £2.99 for the toothpaste size tube. I did use T-cut at first but it was colour enhancement stuff and started to add a yellowish tint. The car plan stuff has no colour advertises etc just neutral slightly off white grey.

Which brand buffing stuff did you use? just in case I have to do the same..........

Yep I went to the car spares in the end and buying some paint buffing compound ( little like toothpaste tube ). I spent about 45mins with a lint free cloth and buffed them all completely out and it's given the helmet a real deep glossy shine to it. It looks better than the factory buff in fairness.

I'd recommend buffing them out as it seems the packing on this helmet is the issue. They are wrapped in tissue paper thin plastic rather than foam sponge sheets or even bubble wrap , then slung in a box on top of each other.

Bad play really for something people are paying £100's for

Yep can confirm the scratch issue........ I had one from toysrus which was scratched to hell with a big moulding nipple on top.
The one I have from Argos has 2 smallish rub/scratches on top and a smaller nipple.
I have one still apparently coming from zavvi , so I'll check that one and which ever is best I'll keep and return the other.

I have mine fro Argos click and collect in like 4 days ( would have been sooner Xmas in the way ). I have to admit they look the dogs danglers however .... big however. They are scratched to high heavens, I counted at least 30 inch to two inch scratches and scuffs all over the thing. I resorted to grabbing the old T-cut and polishing them out but it looked awfully second hand.

Gets me , they cancelled my order last batch then sell more ! Why don't they just sell them to the people they cancelled on ?

1 final twist in the tail........
It is now in stock in Argos BUT - from zavvi-

Stormtrooper Voice Changer Helmet Prop Replica

Qty: 1

Cost: £63.62

Status: Dispatched

Est. delivery 03/01/17 - 04/01/17

Delivery Method: Standard Delivery

I don't trust zavvi for obvious reasons SO I reserved one at argos (in 5 days anyway), ty bocors, I'll buy it too (30 day return policy) and either sell one if both turn up, or return one......this way I must get one surely!! :confused:

Looks like you have another option. Check this out

That is so nice of you, thank you very much - I will keep it in mind.....see what happens with this mess first lol! :stuck_out_tongue:

Out of stock now, got mine for £56.69 including delivery and a possible £3ish topcashback, dispatched with an estimated delivery of the 2nd January, happy days

I've got a preorder at forbidden planet for January. If you can't secure one by then you are welcome to that one!

sorry goose :disappointed:

The irony..........I order mine first, then post for everyone else and I'm the one who doesn't get one.......
'Thank you for getting in touch to ask about the estimated dispatch of Star Wars: Rogue One The Black Series Stormtrooper Voice Changer Helmet Prop Replica.

I am really sorry that this has not yet been dispatched. Star Wars: Rogue One The Black Series Stormtrooper Voice Changer Helmet Prop Replica is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock.

You can check the status of your order at any time by logging into your account and following the prompts. Once your order has been sent you will receive an e-mail to tell you it is on its way.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Giovanni'

LOL!!!!! so, I send them an email to cancel the lot - this company is UNBELIEVABLE!!!

Thanks for shopping with Zavvi.

We have been unable to cancel the below item(s) from your order: xxxxxxxx

We are sorry for any inconvenience this may cause.

Yep, mine was dispatched from IWOOT as well this afternoon, expected delivery 2/1/17

dispatched... yes!!!!!! thanks OP

Despatched! :confused: Wasn't expecting that!

Ordered thanks op, but I do not trust zavvi

Thats i thought, currently having a mare with IWOOT. Seriously the hut just needs to shut up shop and stop polluting the market space.

no............................

So has anyone got a dispatch conf yet?

Selling for over £100 on fleabay... despite the "bad" reviews as it doesnt actually change your voice... just makes a sound before you talk.

Had to cancel my preorder because I was trying to sort my finances out. Have been looking for one of these ever since without any luck (damned scalpers!). I paid the last of my £2000 debt off yesterday and now this, I think the force truly is with me. Thanks OP!

Decided to give it another go, but expecting another cancellation from Zavvi to be honest

avoid zavvi, thehutgroup, popinabox etc all under the umbrella of serious poor customer service, they have no contact number, no one will read the emails you send they simply copy paste and send in return, I've had half an order arrived broken and despite email after email their responses are just insulting and they still have all my money for half an order that I received the other half never left their warehouse.

they often sell products they don't even have stock of and if your very lucky you may get it months down the line if not like me you'll be waiting months for a reply or refund and so on, trust pilot reviews will echo my warning I used to shop regular at zavvi but got bit too many times and so yeah AVOID please.

TL:DR AVOID THEHUTGROUP They often sell products they have no stock of and lie in communications.

Nice find and only £57.26 with discount code - MVC50

Ordered Thanks :sunglasses:

Er, it's not black

ordered yesterday still says awaiting stock pick, they'll probably cancel it knowing zavvi.

Cheers G0OSE, they cancelled mine too last time, second time lucky eh! 10% off too, fingers crossed mate.

Tempted, but all the reviews say none of the voice changers work correctly. Shame!

Let down last time. Can't trust it again.

Unidays works on this £56.69 with 10% off code.

Curious - I managed to get one of these in the Amazon pre-order price glitch, the "voice changer" function doesn't work properly (press the button and all that happens is a brief burst of static) and I've only read one independent review, the reviewer had the same issue. Has anyone had one that works properly ?

Let me down with the pre order ones but have tried again.

I ordered one of these from IWOOT yesterday (all the same group) on free next day. It still stuck on processing. Wouldn't be surprised if they're not holding stock and are hoping to drop ship direct from distributor.

Yes the voice changer is a load of pants - but who cares!