Tesco have changed it from Premium to handheld WV2
£30 for WV2 Premium with a damaged box HERE
19 comments
louloul
14 Dec 16#1
add to your traffic light hassle kit
jackthabiskit
14 Dec 16#2
Love this,my car is dry after a wash in minutes!
plantpot666 to jackthabiskit
14 Dec 16#3
Didn't think about using for this may have to purchase
jackthabiskit
14 Dec 16#4
Its great, sucks up all the water then a simple drain of the water..no streaks anymore!! Lol
Lauren146
14 Dec 16#5
I just received mine and its NOT the premium version. Has no accessories with it. so its going back
ellenw to Lauren146
14 Dec 16#6
Ring them on 01792 452660, always found customer service really good.
paulb77
14 Dec 16#7
Same here - received basic not premium and in damaged box as ordered - have just sent email via ebay - will cancel unless receive premium - not happy.
Mikuru
14 Dec 16#8
Picked one of the non premium versions up a while ago & found the plastic clips on the head to become ever so brittle, used it once every week or 2 for 6 months before it eventually cracked & won't suck properly.
Had that replaced but replacement broke after 4 months! Not the quality I expected from Karcher.
furiousjammin
14 Dec 16#9
Same here. Just received mine and it's the basic, not the premium version.
daisysmama
14 Dec 16#10
I'm really irritated as they confirmed to me before ordering that it was premium and accessories include. I see they have now revised their listing
furiousjammin to daisysmama
15 Dec 161#11
They did the same to me. I confirmed it was the premium with them, i then quoted it on a thread somewhere on here on one of the listings. I took screenshots of the listing i purchased on ebay. They just tried to pull the "the one you purchased was the standard model, as per the listing. It is still live now" Will be leaving a nice bit of negative feedback.
nightshot
15 Dec 161#12
Same here, received the basic model, not happy.
Just rang customer services and they offered a full refund or £10 partial refund, I took the £10.
Bargain now for £20 :smiley:
daisysmama
15 Dec 16#13
Me too. I screenshot it as well as i suspected they would pull that stunt. I'm waiting to hear back again from them as they offered a full refund but I can't be faffed with the hassle so asked how much maximum discount they will give is. If it's a tenner I'll likely take it and just buy the smaller head from eBay for £8.95 and fill a normal spray bottle with washing up liquid and water lol
robuk360
15 Dec 16#14
I just received the basic model also, in a battered box, I paid for undamaged. Once the item has been dispatched aren't they in a contract to supply the item you purchased? Can anyone clarify? Could I ask for the premium to replace it?
ellenw to robuk360
15 Dec 16#15
Ring them on 01792 452660
daisysmama to robuk360
16 Dec 16#16
They don't stock the premium one so unfortunately as they can't fulfill the order all they have to do is give you a full refund. In your case they would however need to supply you with one that hasn't got a bashed box if they have that in stock.
travisbickle
16 Dec 16#17
So not only was the BRAND NEW Premium version I was sent not premium (as we all expected) but it was also sent in a damaged OPEN box.
I'm furious!
ellenw to travisbickle
17 Dec 16#18
Tesco have reduced the price now.
devs1978
19 Dec 16#19
Just received mine on Saturday in a damaged open box. Rang this morning and received a partial refund of £15, so received item for £17. Result!
Opening post
£30 for WV2 Premium with a damaged box HERE
19 comments
Had that replaced but replacement broke after 4 months! Not the quality I expected from Karcher.
Just rang customer services and they offered a full refund or £10 partial refund, I took the £10.
Bargain now for £20 :smiley:
I'm furious!