Hi,
The manual is a bit confusing about which side of the pipe to connect to but I figured it out myself and it is working.
1. You have to tilt the unit to the right hand side (front of unit facing you) as illustrated in the manual.
2. Underneath the front left side you will see tho pipes connected to each other.
3. Keep the coupler in the ribbon hose and disconnect it from the hose going up to feed the container (be careful not to damage it).
4. Connect the black hose provided to the coupler.
5. Install the little clear cap provided to block the disconnected hose.
6. Connect the other end of the black hose to the drain.
7. Enjoy!

PS: Or if you keep the condensed water it can be used in the iron or for cleaning... as it is limescale free.

Does anyone else's get "stuck" at 5 mins remaining. Not sure whether to have an engineer out to look?

The same happened on the program I mentioned above stuck on 5 mins for ages, I'll just be using the timer setting from now on

I'm not sure which settings have the sensor, I just did a load on the cupboard dry setting and it was still damp so had to give it an extra 40 minutes!

little_landy... can you try the All Towels programme, that is sensor and took ages on mine, and shows 5 mins remaining but goes on for like an hour or so after...

So which programs use the sensor then? Could this explain why programs are longer than expected

It is sensor drying

Innovative drying technology
Using heat pump technology, this modern dryer constantly recycles hot air within the drum without losing heat or wasting energy. This model also features 4 sensor drying programmes, which monitor the moisture level of your clothes and automatically end the cycle when your load is perfectly dry.

Hadn't tried any programs before, but after reading the timer issues above I have put a load on the store dry setting, 2.5 hrs at the start of the program however it's been on for 3.15 already and still shows 56 mins left. Is this a sensor machine ? Could that explain the difference

Finally got charged on 05/04 after receiving Service Guarantee email on that same day.
It was delivered on 28/02.
Check your statements​.

You need to get them out by the sound of it and don't leave the dryer on if no one is home as it could over heat if the timer doesn't stop when it's supposed to.

I got an email from JL today detailing the 2 yr guarantee. I've found the timer to be quite strange, sometimes it doesn't seem to go down as quickly as it should, but the dryer beeps when it should. I've found a small load dries far quicker than the timer suggest sometimes so it's worth checking just to make sure it is actually still wet

Not been charged as of yet, my card that I used has since expired so not sure what happens if they try to charge it.

I am concerned mine is faulty, a small "All Towels" cycle load of 2 x tea towels, 1 x bed sheet and 1 x bath towel I kicked off at 11am. It estimated 3 hours on the display for the cycle. Anyway, at around 5pm it said it had 5 mins to go, but didn't actually finish until about 6pm (seemed to say 5 mins left on the display for an hour or so). So it took at least 6 hours to dry a very small load. It seems to get stuck at 5 mins remaining on the "All Towels" cycle, but does eventually finish perhaps an hour or so later.

What is everyone elses experience.

The money came out with me today also. Was holding out hope that we'd get a free dryer. Never mind!

Charged today for this, strange how they take payment 4 months after the order.

Been using mine for two days. Ran three cycles, "All Towels" twice now and both times gets to 5 mins remaining and sticks, carries on for ages until I turn it off. The other mixed cycle worked fine.

Yep I was thinking the other day that I haven't seen a charge for it yet. Keeping quiet hopefully we might get a free dyer, :wink:

Can't comment on if the money has been taken yet but it's running well. Slightly slower than the older drier perhaps but it dries thoroughly

It's been a while since everyone seems to have had their deliveries. Hope they're all running well for everyone, we haven't installed ours yet so can't comment on what it's like.

Has anyone been charged yet? We paid £50 by giftcard which got instantly depleted but we haven't been charged on our debit card still. Has anyone had the money taken yet?

Thanks, I booked a visit from hoover engineer as mine seems to be faulty. Apparently the issue is timer running slowly as compare to the actual time.

Mine has been okay so far!

Anyone having issues with the timer? On first run the timer stuck 20 minutes before the full cycle period though dryer seemed working ok so I manually off the dryer. I used it yesterday for the second time and same issue happened again this time the timer stuck at 1 hour 41 minutes though the program I used was hang dry of 2 hour 30 minutes :disappointed: So it seem the timer is stopping at some random time.

I thought the same about the build quality when mine came very plasticy feel, time will tell....

Really consider to be a poor build. The top seems very flimsy, no spring to open the door, and the locking mechanism (on the door) is plastic and so is the bit (the bit on the main machine) that the door lock conects to. It seems it may well break in due course due to waer and tear. Other than that it does seem good. Did expect a better build for a machine that costs around just over the £400 mark (at many other reatil outlets).

I think my money was taken (I paid through Paypal) but I'd have to double check to be sure.

Not so far.

Has anyone had the money taken?

Mines arrived today.
Happy Days
Thanks OP

Mine landed today happy days!!!

Awesome! Much appreciated.

Not been charged either. Ordered on 27/12/16, delivered on Monday but no money taken

Has anyone actually been charged yet, mine has been delivered but they have not taken payment

Hi,
The manual is a bit confusing about which side of the pipe to connect to but I figured it out myself and it is working.
1. You have to tilt the unit to the right hand side (front of unit facing you) as illustrated in the manual.
2. Underneath the front left side you will see tho pipes connected to each other.
3. Keep the coupler in the ribbon hose and disconnect it from the hose going up to feed the container (be careful not to damage it).
4. Connect the black hose provided to the coupler.
5. Install the little clear cap provided to block the disconnected hose.
6. Connect the other end of the black hose to the drain.
7. Enjoy!

PS: Or if you keep the condensed water it can be used in the iron or for cleaning... as it is limescale free.

Delivered yesterday. Not opening it until we move but all looks good. Excellent delivery team. Thanks again OP!!

Just had a call mines being delivered this Saturday :smile:

Hi, can you please tell how did you install the hose kit? I've got only black rubber pipe with the dryer, there is a mention of connecting it to a tap in the manual but couldn't find it. May be I'm missing something or hadn't check properly? :disappointed: Thanks.

Delivered yesterday. Installed it stacked on top of my washing machine. It came with a hose kit so connected it to the drain so I do not have to empty the container at all.

Thanks again OP!

I considered the warranty but decided not to, it would only extend it by 3 extra years (Standard 2yr JL warranty + 3 yrs for £95) I may have done it but the machine comes with a 10 yr free parts guarantee (You need to pay labour charges) so I just thought I'd use that.

had my call yesterday, coming friday

Got a call this afternoon as well. Delivery was offered for Saturday or Monday....

Order placed on Tue 27/12/2016, 23:09.
Paid by CC. Not charged yet.

Thanks OP!

Got a call today. Getting delivered on Monday (Offered saturday delivery or any day next week)
The girl on the phone who was very friendly said that installation is included according to the details she has been given.
+1 on the thanks for OP

Paid on debit card (and £50 gift card) on 27th December, not charged yet.

If it extends it to 5 years then yes it will be worth it

Anyone purchased the extra 3 year warrenty for £90 or £95 i think? I know it comes with 2 years but is worth it? Any thoughts!

Thank you, mine was delivered last week.

Mine was delivered this morning, just drying some towels now.

Many thanks to whoever posted this!

Ordered mine on the 27th recieved today
have not used yet

They text me with a reference to call them back to book the delivery. This was after they tried calling.

Ordered mine the 27th still says processing on jl website

Yes answer machine messsge left on mine

I paid with PayPal so payment was made on the 27th when I placed the order.

Not sure if they leave a message, I nearly didn't answer though as it was a random number from Merthyr Tydfil.

No payment has been taken with me and it's still pending on JL.

Has anyone that ordered on the 28th received their dryer yet? Ordered on the 27th and still not heard anything. Also out of curiosity do they leave an answerphone message when arranging delivery because I don't get reception in work so I'm wondering if they have rung but not left a message

Strange they've taken my payment straight whichi found strange but then thought it was normal.

What would happen if we all just cancelled our card lol

No payment taken yet

No payment has been taken yet and not pending either. Received my delivery on monday.

My payment was pending but it's disappeared now

Anyone thats ordered this item, did john lewis taken the money out straightaway or upon dispatch? Mine was taken out straight away in dec

Ordered on the 27th and still not heard anything. Fingers crossed to hear soon though

Cool ...i ordered mine on the 28th 1.16am
So if they delivering for people who ordered on the 27th hopefully mine will be delivered soon.

Glad to hear they're coming through. I've just got off the phone, ours is being delivered next Monday. Great time to be alive.

delivered today well happy

Mine has been delivered this morning

Thanks for the update.
I still haven't had a call yet

I wasn't told anything either. Just checked JL and my order is still showing as "processing " and no payment has been taken yet. Guessing they'll take the payment on monday then.

I'm sure the people who haven't heard anything will do soon (maybe next month?) I'd be amazed now if they excluded some people from the purchase

I wasn't told anything just the original 17 weeks when I ordered

No news my end either, still no payment taken by JL

I haven't heard anything yet. :-(
Those of you who are getting deliveries next week.
1
Were you original told end of feb?

Mine is coming on Tuesday! Result! Glad I took the risk ordering it now

Me to

Same :smiley:

Just had a call and mine is going to be delivered next monday :-) happy happy

First time use today took 2hrs 45mins on an all towels load setting, happy with that ☺

Are you happy with it ?

Dryer has been delivered

Ok that makes sense. I think the lady said some were going out this week. But the next stock arrived on the 20th Feb and i would receive mine that week.
She did sound annoyed " i dont know why people keep chasing the website clearly said 17 weeks did you not read that bit "

My order being delivered today .. I'm sure everyone, whose payment was made successfully and order is processing should have their orders fulfilled.

Ordered on the 27th at about 18:00 and the payment was taken on the 30th, still at the processing stage and have heard nothing so far

I chased JL today and they put me through to distributor the distributor said the stock will be arriving on the 20th of feb and some one will call us on the 20th to arrange delivery that week.

Still saying processing for me and payment still hasn't been taken. Ordered on the 27th December.

Didn't use my login - forgot I had one after three years, payment taken from the bank on the 29th Dec.

in your account with JL is it still saying processing and have they taken pamend yet ?

Received my acknowledgement email on 27th @ 23:09h but still nothing.

Ordered on the 27th Dec, e-mail acknowledgement by JL the same day.

​When did you place your order?

Only a few following this thread so would expect there are more that have received the call from Hoover I have but not reported here. I'll update when the delivery is made Tuesday.

Everyone who has contacted JL about this has been told they expect them to be delivered next month so that is the info I am taking as accurate for now

Still only one order been confirmed for delivery? Strange..

I've heard nothing yet either

same for me just says order processing fingers crossed!

Not heard anything either, but good news for those who have

Same i haven't heard anything yet

Awesome news.

Still heard nothing my end though

Just had a call from Hoover, being delivered next Tuesday.

I just did a mock order and it says:

Delivery not available
Our suppliers may not be able to deliver to your address or your product is out of stock. We'll remove these from your basket.

Although this was to an old address as a test sign in

​let us know please :smiley:

No sign of the 17 week wait time now they've put it back up! It says you can pick a date for delivery, I wonder if doing a dummy order will allow us to see the dates

They also removed the product from the site the past few days. Fingers crossed we get it this month.

Wonder if we might get sooner. Strange because I called them and the said late January the a few days later they emailed me saying late February. I see it's now at full price though!

It's showing available to order now on John Lewis....

No emails here either

I've not heard anything either, thanks for the updates. I bought this expecting it to be cancelled so waiting a while is fine, as long as they do actually honour the transaction!

I've had no emails at all since my order

Just had the below sent. :disappointed:

Our supplier has been in touch with us to advise that the item is currently out of stock, they now expect to be able to deliver to you by week ending 24th February 2017. They will contact you directly to confirm the actual date

Back in stock 28th January

I called up JL and was informed the same the order was still being processed and Hoover would be contacting us with delivery in February

Nothing unfortunately. I assume it'll be when hoover make the next step. They're pretty clued up on the phone. They were going to call Hoover for an update on delivery for us but we declined as we want to delay receiving it as long as possible as we're moving in march

Did they say about payments ?

The Mrs rang up to chase up the 'processing' on the order (Something I usually discourage about potential misprices etc) and the people in the call centre said that the order is still going ahead, it wasn't cancelled, but because the order is coming directly from Hoover they are waiting for them to complete the next step which will be to deliver by the end of February. As echoed by a previous post they will ring closer to the date to confirm a delivery date and time.

I had s Bosch that lasted 8 years, may buy another if this gets cancelled.

That's the one, cheers throwawaysociety

I guess he means this one http://www.hotukdeals.com/deals/tumble-dryer-heat-pump-hoover-dynamic-next-mega-dmhd1013a2-321-with-code-ao-com-2587723

I just tested and the GET20 code still works, but the cashback from TCB will only be 1.1% because a voucher would've been used.

I just tested the get20 code on the cheapest heat pump tumble dryer on the site (Candy Grand'O Vita GVHD913A2 Heat Pump Tumble Dryer - White) and it took £20 off that too...


As for the really expensive tumble dryers, I would be quite willing to pay for them if they had 10 year long guarantees and the energy savings would make the purchase justifiable, but all the tumble dryers I've had have broken down after about 5 years!

another energy use is the stand by/off consumption (included in the annual costs)
the machine will be in these states most of the time on some machines this will be over 5kw per year..

anyone interested in the gory details of tumble dryer energy labels and how they are measuered.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32012R0392

the annual/cycle energy and times are based on a 160 standard cycles a mix of full an part loads with a defined water content(tart/end).

TIME does not effect the energy use that is measured per cycle.

The A ratings is weighted to account for load size so the same rating will use more energy if it is a bigger machine.

for an A++ machine a decent 8kg is around 230kwh an A+++ are down to <180kwh.

Another important factor is condensing efficiency this is the amount of moisture captured by the machine and not released to the atmosphere.

Real world dry times are often much shorter as people have washing machines that remove more moisture than the standard measure.

My Grundig estimates the full load at around 3hours usually done in 2.

here is a A+++ under £450
https://www.gillmans.co.uk/product/maytag-uk-ltd-8kg-heat-pump-condenser-dryer-a+++-energy-hmmr80530--may-hmmr80530/


once you narrow down your choice get the product fiche, this has much more information of the product things like per cycle energy.

Which ao deal ?

The order on JL is still saying processing but the pending payment disappeared from our bank account on 31st Dec.

Hmmm, no cancellation email so fingers crossed. I just hope they let us know soon as I'd go for the current AO deal while it's still on.

Says payment pending on mine

mine was taken straight away also​

my money was taken straight away

I honestly can't remember, I think they put a hold on the payment originally, but didn't actually take the money until it shipped.

Did they take payment straight away or wait till it was back in stock?

John Lewis have honoured pricing errors for out of stock items before. I got this oven a couple of years ago through them and there was a delay of a month for delivery: http://www.hotukdeals.com/deals/bosch-single-multifunction-oven-159-109-after-bosch-s-cashback-john-lewis-2031417

Assuming JL can actually get the stock, I would expect they will honour the price on this.

I would have thought JL would have more decency about them than to make us wait 17weeks for cancellation! I hope so anyway, I need a new tumble dryer pretty urgently. My house is starting to look like a Chinese laundry.

Ye me too, can't see how they can hold a payment as pending for 17 weeks also.

My order still says processsing, I don't think we're gonna get these probably wait 17 weeks and then get a cancellation email

Have you had a date of JL yet ?

AO.com did do a price match until JL had the item in stock and for the reduced price - I chose to stick with JL as their after care is much cheaper than what AO.com was offering. Although AO.com were delivering 4th Jan 2017 ..

I wonder if that may be based upon a full load and the Bosch has a smaller drum which means it will naturally take less time to dry the clothes. A 10KG drum is the largest you can buy I think

I see , but what is the price of the Bosch one you are comparing??

It's a same tech heat pump comparison not heat pump vs condenser. The Hoover has a 5hrs drying time as opposed to the Bosch which has around 2.6hrs. The energy figures are taken from average of various loads and programs, I'm just wondering the Hoover will use considerably more energy in real use than the figures suggest.

The heat pump pumps it back in to the dryer instead of out the back so it's more efficient, I think !

Any of you guys know about energy labels, can't seem to get my head round their 305 min/cycle and 282kWh/annum, yet something like a Bosch has 157min/cycle and 259kW/annum, takes half the time but energy consumption is not that far apart.
How can hoover work twice as long and not use a lot more energy, I suppose their drums don't spin on inertia alone, are their heat pumps so much more energy efficient than Bosch's.

Phoned JL up to see if they could junk my old tub, they said for £9 they could arrange it prior to or after delivery.
JL would be slightly obligated to fulfill the order if you asked them to dispose of your old one prior to delivery in the belief the order was coming.

Gutted i missed this!

No cancellation here. JL shouldn't cancel the order as all they know is that they price matched another store (unless someone here has grassed the misprice up!).

Ordered on 27th @23:00. Paid directly by credit card.
Order status: Order Processing
Queried via email to confirm the order and delivery and have received the following:
Email does not state first week of February but at least I hope to get it delivered in 17 weeks time.

Thanks for the update! I also paid by Paypal but everything went through OK

**Hi Guys just an update it would seem after speaking to JL and receiving an email from them to confirm they (JL) had cancelled the order my order was actually cancelled by Paypal from whom I am currently awaiting an explanation**. Unfortunately I was unable to purchase the machine due to them being out of stock,good luck to those who availed of this excellent offer!!!

Now at £430 so they must have made a mistake, hope they honour it.

Mine hasn't been cancelled yet either

I spoke to JL this morning and they said Hoover are expecting stock early Feb. Should receive a call to arrange delivery nearer the time..

I've still not had any cancellation for this order yet (I'm half expecting it to happen!) Has anyone else had any updates?

Yes they took payment and refunded it to the credit card I paid with, no reason or explanation offered...Bad craic!!!

I've not had cancellation, yet , at least, still says processing on the website so not sure if that's a good thing or not time will tell

What reason did they give for cancelling?

did they take payment?

I ordered last night, had my order confirmed almost immediately and then had my ordered cancelled by email this morning!!
Poor practise from John Lewis!!!

How did they cancel by email?

"​just spoke to JL will be back in stock first week February and they will not cancel any orders.
Think we got ourselves a BARGAIN..."

Well they cancelled mine!!!!!

Do JL take the money now or when this is in stock ?

VERY good deal for a heat pump.

energy consumption numbers are good(looks higher than a lot of HP dryers but is 10kg load)
Condensing efficiency is only 84% decent machines are 90+

if looking for longer warranty the Grundig come with 5y but not seen it under £400 for ages

17 weeks, they must have to manafcture them lol

ordered :smile: now the wait begins :confused:

OOS

we ordered this morning rang JL he said looks like a mistake on delivery but can't confirm till tomorrow ordered it just in case it gets pulled .
Heat pump A++ rating bargain

Is this a condenser?

Ordered. Thanks. This is genuinely £150 less than it should be so a bargain if honoured

Many thanks, hope it's honoured.

Good economy rating as well

http://www.youreko.com/en-gb/#!/products/tumble-dryers/show-energy-costs-for/13-years/hoover

great deal

This is a good price. I got a black model candy one which is the same machine but rebadged hoover 9kg heat pump for around 300 and my in laws for the white model for 280. Considering this is a 10kg and heat pump and John Lewis it's well worth it.

Thanks ordered it too. Hopefully they will fullfill the orders

I've just ordered it too, I guess we'll all see what happens! I do think it will be cancelled due to it being a price match error etc but you never know

Just ordered this can't see it actually been 17 weeks delivery, it says up to 17 weeks. Will wait and see probably end up having it cancelled by jl

This seems a bargain if you can wait for it.

Condenser not heat pump
Similar but only 9kg http://www.currys.co.uk/gbuk/household-appliances/laundry/tumble-dryers/hoover-dynamic-next-dnhd913a2c-heat-pump-tumble-dryer-white-10146376-pdt.html#srcid=11026
Has only 1yr parts and labour but 10yr parts, JL has 2 and optional warranty.

Was ordering this morning but then quoted 17 weeks ridiculous partculary as it says price matched.

Found via Pricespy that lets you browse the big drops over boxing day.

Great price, ordered thanks. Delivery time is not a big problem. gives me some time to scope out new year deals.

Thanks ordered
at this price ill wait cant wait to br free of the weekly slog to the laundrete

good price but 17 week delivery isnt acceptable.

Great price

Delivery in 17 weeks from our supplier ? Be spring then!

great price.