If you don't want to waste time on Amazon Chat, then you could just send them an email.

1) Go here:
https://www.amazon.co.uk/gp/help/customer/contact-us

2) Choose "Prime and More" button.

3) Under "Tell us more about your issue" choose the bottom options in both drop down boxes.

4) Click Email button.

5) Paste the following in and send it to them

===================
Hi,

As a Amazon Student Member I understand there should have been a £5 Promotional Code emailed to me for use between 14/11/16 and 26/12/16, but I have never received it.

This is the link to the promotion on your website:
https://www.amazon.co.uk/b?ie=UTF8&node=11180304031

Per the link instructions I would need to enter a "promotional code" to get the £5 discount, but I never received any code by email.

Thank you for your kind assistance in this matter.

Regards,

xxx Your Name xxxx
===================

I'm probably not even on amazon's radar with returning one item in 10 years but i thank you for your advice anonimousse. I don't have the motivation to boycott them but i have noticed that their CS is less generous when it comes to issues with price and delivery.

My original reply to you was in context to your ignorance and confusion over regulations, law etc. With regards to your dilemma of refraining from a boycott or having no desire to stop etc. leaves you with just one choice i.e. carry on and keep ordering. You don't need to justify your actions to me but figure out for yourself how not to fall foul of the Amazon Law. Good luck.

I think there will always be people abusing whatever system they use its how they deal with genuine returns i don't mind people being banned as long as they have evidence they are doing something wrong. I've only returned one item that i bought from amazon that was afew years ago now and I've been a customer since 2006. I'm sure there are people who have abused amazons generous returns policy but lets hope it doesn't go too far the other way and makes longterm customers think twice about buying from them.

Amazon have forever been known for being generous on their returns policy and it seems that a lot of people have been abusing it.They are selectively banning people who have a higher return rate. How they determine the criterion or how it affects you? It is is upto you to ask the net; try 'Amazon bans returns' and find out for yourself.

I am used to browsing amazon for all kinds of gifts its my go to place when buying items the only true way to try to make them backdown is to boycott them but i don't have the willpower to do that and the prices overall are actually quite good.

The next item probably on their list is to restrict returns somehow how they can do this within the regulations that cover online selling i have no idea. But i agree its cost negative for them at the moment so watch this space IMO

It is incredibly shortsighted as the people who are willing to check WILL send it back, as a matter of principle ( i know i would).

It should be obvious to Amazon that anyone who ordered anything that then drops 40% the day after they get it is going to be a bit peeved.

Happened to me too. They made me send it back and order a new one as it had dropped by £5 the day after delivery

Very short sighted as it must be a total loss as I'm ordering the new one at the new price anyway so reduced profit on that, plus returning the old one so they'll have restocking costs and have to sell that as warehouse taking another 20% loss

If their plan is to discourage people sending it back, they've stupidly made it very easy to return. So not to mention the additional transport costs of delivering the new item and collecting the old one; it's no wonder these lot have billions of turnover and not much profit

\

They are hoping that people won't bother sending it back and saves amazon money in the longterm. I think its even started happening in the USA so its not a brexit thing or having to pay more tax issue. Its all about the profit they can make from us.

I was lucky with this as i got the £5 credit, but i do agree. Normally they are good but they seem to have changed their policy on refunding the difference if something drops in price shortly after delivery. I ordered a book for £10 and then the day after it got delivered it dropped to £6. I went on live chat stating this and they said i would have to send the other one back (which he let me do for free) and order it again at the new price. They couldn't just give me the £4 difference. lol. Waste of everyone's time. They used to always refund the difference on price drops for me in the past (if it was within a reasonable timeframe)

I've just been ignored, after receiving the same standard response twice via email.

Hi there

I emailed customer service and they said they only gave the vouchers out at select Uni's and are not emailing codes - has anyone else had any success?

thanks

Amazon had really good customer services but thats definately changed recently. They seem happy to annoy customers and give little or nothing back.

I tried and failed. They said they did send leaflets to my university, so will have to see if I can hunt any down...

Does anyone have a pic of the leaflet?

I contacted them by live chat and was told I needed a leaflet with the code from my university. I asked if my university had received the leaflets and the advisor couldn't check. So he applied the 5 pounds credit anyway! its definitely worth asking!

From Amazon customer Service:

"Hello,

Thank you for contacting Amazon.co.uk.

The promotion at the link below was a promotion for Amazon Student members at selected universities in the run up to Black Friday (Friday 25 November 2016).

https://www.amazon.co.uk/b?ie=UTF8&node=11180304031

The unique claim codes for this promotion were physically distributed to students at those campuses as part of an activity held there. Customers who did not receive this code on campus at those universities are not eligible for this promotion.

We apologise for the inconvenience caused.

As a representative of Amazon.co.uk, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimise the chances of anything like this occurring again."

Got this:


Replied with:

Hi,

I see, could you not have made that clearer first time round rather than editing the page after I enquire to make it look like I was in the wrong?

Thanks,
tek-monkey

Crafty amazon, not impressed that they've changed this. :smirk:

Got a mail from Amazon stating that this promotion is only for select uniersities and only to account who recieved a code from their universities. See below the email

Hello,

Greetings from Amazon.co.uk

The promotion at the link below was a promotion for Amazon Student members at selected universities in the run up to Black Friday (Friday 25 November 2016).

https://www.amazon.co.uk/b?ie=UTF8&node=11180304031

This Offer is only available to Amazon Student members who received a physical promotional code as part of our activities at selected universities in the run up to Black Friday (Friday 25 November 2016).

From Monday, November 14, 2016, Amazon Student members who received a physical promotional code as part of our recent university activities get an extra £5 off their next purchase on Amazon.co.uk when they enter this promotional code at checkout (the “Offer”).

The Offer only applies to items dispatched from and sold by Amazon at the website http://www.amazon.co.uk.

The Offer does not apply to purchases made from Amazon’s Warehouse Deals or from third-party sellers on the Amazon Marketplace.

Each customer can only claim this Offer once and only one Offer per customer order.

This Offer is only available to customers who are existing Amazon Student members. This Offer ends at 23:59 GMT on Monday, December 26, 2016.

You can use the below steps to claim the code in case if you have received.

How to claim:

1. Sign in to your Amazon Student account or join Amazon Student.

2. Add any product (which is dispatched from and sold by Amazon) to your Shopping Basket by clicking the "Add to Basket" button.

3. When you’re done shopping, click the "Proceed to Checkout" button.

4. At checkout, enter the promotional code in the "Gift Cards and Promotional Codes" box.

The Offer will be automatically applied to your total customer order value at checkout, reducing it by £5.

The unique claim codes for this promotion were physically distributed to students at those campuses as part of an activity held there.

Customers who did not receive this code on campus at those universities are not eligible for this promotion.

In case if you have any further query regarding this promotion you can check the terms and conditions:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201622460

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201247040

In case if you prefer to contact us regarding this issue, customer Service can be reached by phone, e-mail and chat 7 days a week using the link below. We can be reached by phone 06.00 to midnight (local UK time), and by e-mail and chat 24 hours a day:

https://www.amazon.co.uk/contact-us

Thank you for contacting Amazon.co.uk.

We apologise for the inconvenience caused.

​The problem is that iv already redeemed the 6month free trial and as i dont use amazon frequently cancelled the prime so am i still an amazon student despite not having the prime?

found it

Amazon emailed me, mentioning HotUKDeals (I hadn't even mentioned them)

Hello,

Greetings from Amazon.co.uk.

Please be informed that this promotion is open to Amazon Student members who received a leaflet at their University campus ONLY. ​

In the days leading up to Black Friday, the Amazon Student team distributed leaflets at University campuses throughout the UK, offering Amazon Student members £5 off their next order. Each student who received a leaflet, had a unique claim code, which they could apply at the checkout to get £5 off their next order.

The leaflet contained a link to the following Terms and Conditions:

https://www.amazon.co.uk/b?ie=UTF8&node=11180304031&tag=ho01f-21

These Terms and Conditions were posted on HotUKDeals, even though only customers who physically received a leaflet at their University were eligible for the discount.

If you have your promotion leaflet with you, the Amazon student prime subscription should activated on your account.

Response from Amazon chat rep:
"The unique claim codes for this promotion were physically distributed to students at those campuses as part of an activity held there. Customers who did not receive this code on campus at those universities are not eligible for this promotion."

"I would love to inform you that our internal team has traced this problem and they are currently fixing this for prime student members. I would advise you to wait within 24 - 48 hours as our internal team was fixing this for you. Rest assured, you will received an email confirmation for the credited back of 5 GBP to your account."

Guys, don't give up. It's a legitimate promotion, and I didn't pester - I merely posted the URL in the original post, and the Live Chat advisor replied with the above.

so, amazon def not budging on this. i emailed trading standards and copy and pasted the email to the amazon customer service agent. still did not budge!

so sneaky of amazon to change the terms.

I've just been told the matter will be escalated and a supervisor will email be back within 24 hours. will keep you posted

Had the exactly same conversation, physical leaflet with a code is needed, if you didnt get it, youre not elligible. they dont care about links to the offer or anything.

shame, thanks for trying OP

Sadly, it's even mentioned on NUS website.
Link: https://www.nus.org.uk/en/nus-extra/discounts/save-5-on-even-more-at-amazon/

I note they've also stopped doing the 5% NUS Extra discount on select departments too:

"Please note that the NUS promotion was valid until Wednesday, 31 October, 2016.

Please read here the NUS Extra Full Terms & Conditions: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201513510"

They are not backing down at all on this.

i can't believe they have changed the original offer page with another one! Very underhand.

I tried contacting them. They said that my university isn't in the offer (Uni Cambridge), when i said that was surprising, they said it might be included but the only way to get the credit was to use a physical code sent out to the universities (nothing in my pigeon hole). So no £5 for me. :disappointed:
Message from Amazon:
The unique claim codes for this promotion were physically distributed to students at those campuses as part of an activity held there. Customers who did not receive this code on campus at those universities are not eligible for this promotion.

Hi Gang,

I think the jig is up now. One or two still getting success but as Amazon now seem to know about the HotUKdeals post, its not going to be possible to get your credit Im afraid, unless of course you were already promised it in email or live chat

Also...Amazon know about HUKD!!! :confused: Women and children first please ...

I spoke to Amazon via live chat earlier and was told they are working on problems with the promotion internally and to check tomorrow.

Just tried customer chat - i'm not elgible for it even though i have student prime?

On live chat now, they're telling me basically if you didn't receive a leaflet from uni/college then tough... :disappointed:

Thanks for this. Placed order earlier today anyways, so contacted them around 10:30 to try and get a £5 refund. They just added a £5 credit to my account, so I cancelled and re-ordered the item with my discount :smiley:

Me: Hi there, I heard Amazon Students get
£5 off your next purchase
You're now connected to Ginika from Amazon.co.uk
Ginika: Hello, my name is Ginika. I’ll be glad to help you. First of all, can you please verify the name on your account?
Me: ********************* ******* the 2nd
Ginika: Thank you for being an Amazon Prime member.
I understand that you haven't received the promotional code?
Me: yes
Ginika: We are currently experiencing a technical issue that may prevent you from the promotional code of student prime from website.
Me: ok
Ginika: We apologize for the inconvenience this causes. Our engineers are aware of this issue and are diligently working to resolve it. At this time, we are unable to provide an estimated time of resolution. We appreciate your patience while we correct this issue.

where is live chat? I just seem to keep going in circles around the help pages

Thanks just done so will see what happens

Hello Andy,

Greetings from Aamzon.co.uk

In the days leading up to Black Friday, the Amazon Student team distributed leaflets at University campuses throughout the UK, offering Amazon Student members £5 off their next order. Each student who received a leaflet, had a unique claim code, which they could apply at the checkout to get £5 off their next order.

The leaflet contained a link to the following Terms and Conditions:

https://www.amazon.co.uk/b?ie=UTF8&node=11180304031&tag=ho01f-21

These Terms and Conditions were posted on HotUKDeals, even though only customers who physically received a leaflet at their University were eligible for the discount.

It is open to Amazon Student members who received a leaflet at their University campus ONLY. Customers who read about the promotion elsewhere and who did not receive a leaflet are not eligible.

​If you need to call us, we can be reached on Freephone (within the UK) 0800 496 1081. International customers can reach us on +44 207 084 7911.

Customer Service can also be reached by phone, e-mail and chat 7 days a week using the link below. We can be reached by phone 06.00 to midnight (local UK time), and by e-mail and chat 24 hours a day:

https://www.amazon.co.uk/contact-us

Thank you for taking the time to send your comments. Your feedback will help us improve our website so that we can continue to provide a better service to all of our customers.

Please feel free to forward any future comments or suggestions about our website to us. Each suggestion will be read and taken into consideration by the business team best suited for reviewing your idea.

Thank you for taking the time to write to us and for bringing this to our attention. We look forward to seeing you again soon.

is it worth to join the student prime for this ?

Brilliant :smile:

Tell them you googled it and the link came up as per the screenshot above

That is genuinely how I found it. Amazon put it out there by mistake and are now trying to backtrack

Just been on live chat and they say you needed a physical leaflet with a code on. Think the games up, happy for the people that managed to grab a free £5 though

Yeah no code for me either, gave me some **** about only being able to get the discount unless you got a physical code from your uni campus. Looks like this offer is expired now.

They don't pay tax and I'm doing this at work, so game on!

Nice one mate. Not so fast Amazon!!!

Proof the new terms have been added

If you can be bothered, you can escalate a customer service issue and say you clicked on the offer in good faith and should be bound by terms published at the time and not changed retrospectively

It's a lot of effort to get a fiver of but Amazon have messed up and time to pay up

It clearly isn't for all Amazon student account holders though. It says:
The Offer (defined below) is only available to Amazon Student members who received a physical promotional code as part of our activities at selected universities in the run up to Black Friday (Friday 25 November 2016).

my email reply from amazon:
I have just had a look through the e-mails that we have sent you and I cannot see an e-mail from ourselves to yourself mentioning any sort of discount for students. If you can reply to this e-mail letting us know where you seen this promotion and the promotional code itself we will be able to assist you further.
somehow don't think I will be getting it

Guys online customer chat won't give me the credit for my student account. Door firmly shut.

looks like i wont be getting my £5 :

"Hello,

Greetings from Amazon.co.uk.

Thank you for contacting Amazon.co.uk.

The promotion at the link below was a promotion for Amazon Student members at selected universities in the run up to Black Friday (Friday 25 November 2016).

https://www.amazon.co.uk/b?ie=UTF8&node=11180304031

The unique claim codes for this promotion were physically distributed to students at those campuses as part of an activity held there. Customers who did not receive this code on campus at those universities are not eligible for this promotion.

Should you require any additional information or assistance, please contact us.

I hope that this information has clarified things and please accept my sincere apologies for any inconvenience.

Thank you for your patience and understanding, and for shopping at Amazon.co.uk.

Warmest regards,
Mahesh S."

I checked via live chat & was told I was eligible & it should have arrived, I will be getting the code sent by email within 24 hours.

Got reply on both saying that I should received both the promotional 5 discount/voucher and the 5 for referral credit either today or tomorrow. Here's hoping they're not lying

Pretty much been told the same thing - only applicable to those who received leaflets at campuses leading up to Black Friday

Can someone advise me how to upload a photo from my phone onto this thread. When I choose the screenshot instead of Amazon logo in corner of deal page, hukd app is cropping into a square so bits are being cut off

A screen shot with wording before they changed it will help a lot of people get their discount

I was told to expect a code by email within 24 hours.

I have found Amazon chat to be abysmal recently. They used to be so quick and helpful, but the last few times I feel like they are always fobbing me off. Last week a package wasn't delivered to the right address (I have prime) and was told that the package was still with the courier and would be delivered within 2-3 days (which it wasn't). And now regarding this I was told to use code "offer" (but not to try it for 24 hours). I assume this was just a way to get me off chat and I doubt it will actually work.

Where did you find that?

EDIT: Ah, they changed the page.

ALERT!!! Amazon have slyly added this wording to the same link.

These new clauses were not on the link as of this morning. Luckily the original text is in the description and I have a screen shot of the original promotion before they changed it. Need to figure out how to upload the screenshot to this thread

Anyone know how to change your Prime address? Can't get next day delivery to my new address plus I don't see an option anywhere.

Although an ex one myself I can't help thinking about the great Paul Calf's views on students whenever the subject pops up...for a classic example FFW 1 min 5 Seconds https://www.youtube.com/watch?v=gV-kY9JuqDE

Great template. This will be the same as doing a live chat now as they are just escalating it when you get through

Only the odd one or two seem to get the instant credit. Nonetheless, send the email as per above and you'll get your credit in a few days time when Amazon have worked through backlog I guess

Has anybody else noticed this?

I'll be surprised if everybody gets a code

I've been told that it was a physical code handed out at certain universities for Black Friday & is not available any longer. Sucks.

LOL

Good old amazon customer service. One answer from one,and a completely different outcome from another.

they said my uni had to send me a physical code

Thanks for that. I tweeked the message a little, but it made enquiring much quicker and easier <3

LOL! I think it is a bit late now as your message has been quoted several times and even your own message had several instances of your name which you had only edited out one of!

10 ways to save money have just copied this deal onto their page.

Thanks!

I've been told they'll look into it and to have a nice weekend!

On a side note, may want to remove your name from that post? You may not care about anonimity but just thought I'd point it out in case it was a mistake.

Just chatted to Patrick who knows about the problem states will be added to account 24/48 hrs from today.

If you don't want to waste time on Amazon Chat, then you could just send them an email.

1) Go here:
https://www.amazon.co.uk/gp/help/customer/contact-us

2) Choose "Prime and More" button.

3) Under "Tell us more about your issue" choose the bottom options in both drop down boxes.

4) Click Email button.

5) Paste the following in and send it to them

===================
Hi,

As a Amazon Student Member I understand there should have been a £5 Promotional Code emailed to me for use between 14/11/16 and 26/12/16, but I have never received it.

This is the link to the promotion on your website:
https://www.amazon.co.uk/b?ie=UTF8&node=11180304031

Per the link instructions I would need to enter a "promotional code" to get the £5 discount, but I never received any code by email.

Thank you for your kind assistance in this matter.

Regards,

xxx Your Name xxxx
===================

This is the second email received.
Hello S

Welcome to Amazon Prime Customer Services and warm greetings from me. My name is Serge, I have received your email this morning and will be happy to help

I am very sorry that you have such issue with promotion on Student Prime Samantha. I’ve researched issue and can see that you did not receive the £5 promo discount on their student membership as advertised. Please accept my personal apology for that

I want to assure you Samantha that as our valued customer, your satisfaction is our top priority and I hope you will treat this situation as one time error

We are currently aware of this issue and I've requested further information for you. As soon as we have this information, I will update you accordingly. Please expect a further update within 3 business days. Please be aware that this is the maximum amount of time it will take for us to update you Samantha

What I am going to do is take personal ownership of this issue, I will follow up with you directly until we have this issue fully resolved

Have a pleasant day and I hope this helps and if you have any other questions or query's, please don't hesitate to call, we can be reached on Freephone (within the UK) 0800 496 1081. Alternatively you can contact us by replying to this e-mail and we’ll do everything we can to help you

^ pretty much the same here - was told i'd receive the 'email' by the end of the day...

They've obviously received an influx of notifications (probably because of this deal!) because I've just been told I will receive a code in the next 24-48 hours. The messages came in very quickly, my live chat person was clearly copy pasting so I'm guessing I'm not the only one who has been pestering them!

on chat now - will report back
also didn't get a 5 quid referral credit from monday so hopefully both are resolved.
waiting on a 45 gift cards from an event later today
going toward the girlfriend's christmas gifts

I've just been told 3-5 days :'(

i was told to use the code "offer" - this didn't work and so back to live chat.

Apparently lots of issues with this promotion and they will 'get back to me' once resolved.

CS just added a £5 credit to my account, as they couldn't get to the bottom of the problem. Cheers OP.

24-48 hours for me too

They told me they can't see the link so I sent a screenshot.

And me, 24-48 hours.

Same issue here, no credit on my prime student account. I went on chat and was told that it was a known issue and they would email me with a code in 24-48 hours.

Been told to wait 24-48 hours and assured I will receive it.

No chat option for me unfortunately, email and phone only.

I sent an email earlier as couldn't get on chat and asked why a friend had the offer and I didn't, this is my reply!

Your Account Amazon.co.uk
Message From Customer Service
Hello,

I'm sorry for the confusion or misunderstanding has caused to you in this regard.

I understand that you haven't got the 5 GBP credit on your student account like your friend has.

Please be informed that we do not run or offer any 5 GBP credit for Amazon student.

In this case, we are unsure why or how your friend has got for Amazon student for prime.

We are happy to look into this further, in this please write back with more specific information about the 5 GBP credit.

Thanks.

I replied with the promotion link!

jusy went on live chat and the guy added the promotion to my account (so at checkout it is taking £5 off now). cheers op.

I've chatted to them on live chat on my phone

​you need to be in uni tho to get a ac.uk account. I'm not :smiley:

This was my response:

"I understand. As soon as I got in at 12 there was a notice about the issue. I am going to send your details to our technical team. They will be able to push the e-mail through. Just give me a minute"

£5 for referrals is an entirely different promotion to this one.

Cheers matey. Wasn't sure about tablets as I've never used mine for live chat. In fact, It's effectively a very shiny "tobacco" rolling tray ;):sunglasses:

laptop and ipads you can, not sure about phones

:smile: LOL, right then, in that case it's all kickin' off

As far I'm aware (someone correct me if they know otherwise) you can't do live chat on phones and possibly even tablets (iPads etc)

It's only available through laptop or PC as you need the desktop site

Follow the instructions Paul has provided in the comment above and chat will be a third option available on desktop site only

However, calling them is just as easy if you really can't do live chat.

​They told me the same thing

it started Monday 14th November :smiley:

Yea mate. I think whoever you were unlucky enough to get at Amazon just blagged. It just says it's for existing student account holders and by being in the 6 month trial you already have an account.

If you can be bothered, a quick call back and ask to speak to supervisor because you've been misinformed, and they'll give you the credit.

Ahh right. So does it go on automatic on Monday? Thought someone said it started in November

They've invented a thing called Google, you might have heard of it.

Thanks for this.

The online chat is a **** to find and it's not unusual for companies to deliberately make it so.

If you click on the link the Op provided:
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?skip=true

Click "Prime & More"
Underneath at "2 - Tell us more about the issue", select "Other non-order questions" from the drop down box.
Select "Anything else" from the second drop down box.
Click chat.

If the option isn't there it means they've disabled it.

Exactly, what's the hurry anyway, the offer isn't active till Monday anyway>:man:

that's a different offer.

I got the same reply on chat, its a known issue and they are working on it, could be 3 to 5 days to fix.

Nice, thanks

oh man i ordered some stuff last night!

Thanks OP :smiley: Not on my account yet but from Live Chat assistant just now "Please don't worry, This is the on going issue due to some technical glitch, our technical team are looking into the issue and I assure you will receive the promotional credit within 24 hours" ( no mention of it only being available to referring student members )

If you sign up to Amazon Student (Thanks OP), you get a free 6 month trial which includes unlimited next day delivery and Prime videos and music. That's at least some Christmas deliveries and entertainment sorted. You can cancel at any time so just set yourself a digital reminder for just before 6 months. You don't have to be enrolled on a full time course, at a university or have a student card as Amazon only need your ac.uk email.

Online chat seemed to work for me:


I have checked and found that you are eligible for the promotion and as our team is looking into the issue and we will send you the promo within 24 hrs.
Would that work for you?
As I will personally send you the email about the code.

You don't need an NUS card, just your ac.uk email address.

Heat added just for alerting me to Student Amazon! :smile:

would like to inform you that it is a referral program.

I am glad to inform you that to get promotions voucher of GBP 5, you can refer someone to Amazon Student by clicking the "Invite Friends or Check Credit Balance" link on the Student Your Account page. Then, click "Invite on Facebook", "Invite on Twitter", or copy and paste your personal invite link on Facebook, Twitter or other websites.

At least seven days after someone you invited clicks your link and completes the Amazon Student signup process, you'll receive a referral credit to be redeemed on eligible items sold by Amazon.co.uk. You won't receive credits for referrals who are currently or have been Amazon Student, Amazon Prime or Amazon Family members.

Finding "live chat" is an academic puzzle, to ensure you are indeed a University student

I've emailed them and they've told me it's a referral program so you only get it if I refer a student friend to sign up to trial :disappointed:

Tosh!

heres my chat response.

"Majority of the customers haven't receive the code yet. We’re already aware of it and our promotions team is closely working on this.​ I've also passed this to the promotion team to work with high priority​ and we will help you to get the 5.00 GBP promo credit."

Usually it shows up for me, maybe they've been getting too many enquiries from here :smile:

I've also never been able to find live chat - always have to ring them?

The chat option doesn't show for me, just phone and email, no matter what combination of options I use

I'm in my 6 months trial so the Web chat guy said the voucher doesn't apply. Unless I upgrade and pay the £40.

Thanks op I have been putting off ordering £100+ worth of stuff from Amazon. Seems like I've done it for a good reason :smile: would have been fuming if I'd seen this afterwards

Tried online chat, but would only apply the promotion to my account if I ordered something there and then, although he says he's added a note to my account to have the promotion applied next time I order.

Thank you. Will be applied within 24-48 hours.

thanks!

Contacted them, said there is an ongoing issue with the code and they'd be in touch once resolved.

Yeah this works via the online chat. Took 2 mins I sort. Thanks OP.

Yeah this works via the online chat. Took 2 mins I sort. Thanks OP.

Can I make a student account then get the deal

Just got this:
I have checked with the sources and can confirm that our internal team is looking into this issue.
I'll personally follow-up this issue and will contact you once we receive an update from our internal team.

Contacted amazon via email got a reply and its been added to my account as a £5 credit wait 24-48hrs to appear in your account. Will give them till monday but usually when they say they will do something they do.

heat added thanks for the post

thanks got it added to my account

From amazon online chat
I understand that you have issue with your promo code which you are not able to applied on your order.I'm really sorry for the inconvenience.
I would like to inform you that we are having some issue with this promo code right now. so In this case I would request you that please allow us 24-48 hours to get it resolved for you.
Out investigation team is aware about this and they are already working on this .

Got it thanks.

live from November how haven't we seen this before and after I am nearly done :disappointed:

They just sent an email to my academic address to verify, took seconds.

ohh damm. I should have applied for a nus card

Make sure everyone escalates it and provide them the link to the discount.

It's a genuine promotion advertised by Amazon on their website for all Amazon student account holders.
They will honour it, rest assured.

U can just select the 'prime' filter on the left hand side. This also works for mobile.

It only works if you select an item sold and delivered by Amazon. Sometime prior to checkout a box will come up you need to tick called "use £5 promotion credit on this purchase"

If it's still not in there, they haven't applied it.

It appears live chat are now just escalating via email.

I've been told it's been escalated, but I'm guessing I'll get the code within a few days? we will see!

No dice on live chat - passing it on to CS via email for me to inform me when its working.

Haha no worries, they have incredibly thin margins on their retail business. I actually learnt that from Donald Trump, the only knowledge I've gained from him other than how much more ****ed the world is likely to be in the next 4 years.

With a standard Amazon account you just need to provide them with a photo of your NUS card. You'll get 6 months free trial then offered a further 12 for £39

https://www.amazon.co.uk/b?ie=UTF8&node=6969184031&ref=sm_st_join_no_edu_hyb

I just got told the code was "Offer" via chat but not working!

Just been online and got the credit. Thanks

Nice one, I'll try when at work.

Do you have to have amazon Prime to be classed an Amazon student or is all you need just a Nus card?

Went on live chat, been told the relevant team will be in contact and will provide a code.

Just been on chat and this is my response
I've checked your order. I can see that you should have received a promo of GBP 5 under this offer. I can see that there is not any email sent by us. Rest assured, I've forwarded your concern to our relevant team and I'll generate a follow up for this concern once I'll get a response by them I'll let you know personally via email soon.

From 14th November....

If you go on live chat and they give you £5 today you will get another £5 next week when it goes live..

I got...

"We are currently aware of this issue and are waiting for further information. As soon as we have this information, I will update you accordingly. Please expect a further update within 3 business days. Please be aware that this is the maximum amount of time it will take for us to update you.
I hope this helps. We look forward to seeing you again soon.
Is there anything else I can help with?"

Live chat response
"I am sorry you do not have the promotional code, we are working on this issue and I will get back to you via email regarding the same as soon as possible."

Not hopeful

How do you get live chat as a contact option? I only get Email (greyed out) and Phone appear.

Nice

Just went to buy something using offer and it was in stock and sold by amazon but won't let me !

You enter "offer" at the checkout just spoke with amaazon

Cheers op.... just the job for us, ahem, older students.....

How do you find the link to live chat?

Thanks. I'm on mobile site but managed to send an email now. Cheers

Thanks

Likewise, just been on chat, told it's been escalated, is a known issue, Tech team investigating.... Please give us 24hrs to resolve...

Please can somebody put a link for contacting Amazon on live chat as I'm just going round in circles on the website and can't find it. Thanks in advance.

Oh dear. I confused profit and revenue. They probably only made about a billion profit then. I kinda feel bad for taking their fiver now :disappointed:

You'll have guessed I'm not a finance student :smile:

live chatted says there's a technical issue!! lol!

I just went on live chat and they said they have escalated it and I will receive an email.

Just did online chat, they applied £5 voucher into my account

Just did online chat, they applied £5 voucher into my account

Thanks

You need a code. I haven't had one yet. Give it time I guess.

Thanks for the heads up. Also didn't get the email so will request the code.

Same, wasn't automatically applied at checkout. Looks like we'll need to contact go to the customer service chat. Thanks for the info op.

I'm a Student Prime user but I don't know how to active the £5 off voucher.
Can anyone please let me know what is the promotional code should I use?
Thanks in advance

FYI to search only items sold by Amazon, type the product you're after in the search bar. On the menu on the left; select 'Refine by' to Seller and select Amazon.co.uk

I believe this works only on desktop site and not mobile.

Nice!