Yeh 12 price hikes

I think you need to be minimum 18 years old to sign up

IMHO, Virgin Media are the epitome of companies that lure people in with either great deals upfront or "edgy" marketing and then could not care less once you're signed up. I know because I've been screwed over by them twice, and didn't learn my lesson the first time.

Unfortunately they're the only cable company in my street. Don't be taken in if you can avoid it.

Do they have anything for old (6+ years old) customers?

damn missed it :disappointed:

Yeah, saw that posted further up in the replies and it worked for me too when I placed my order on Sunday.

So that will pay for the activation charge and almost 2 months BB cost.

My quickstart self-install kit is being delivered tomorrow.

Thats only true (to some extent) for the same person. So your telling me if you moved into a new house and the old owner left he wouldnt be allowed BB.

I used VMVBOX50, worked online when entering it on Promo code box

Depends on contract length, but if your out of contract term cancel it RIGHT NOW.

Online, select new customer..easy as pie.

i said well i will leave them and sign back up as a new customer, they told me that you cant rejoin from same house postcode for at least 3 months, so not sure how others are doing this.

Just got off phone to retensions, they would only knock off the recent £2.99 rise, i said well i will leave them and sign back up as a new customer, they told me that you cant rejoin from same house postcode for at least 3 months, so not sure how others are doing this.

Further to my above post, VM called me half an hour after doing the new order in my partner's name to let me know someone has put a new order in at my address. I told them the truth as to what we had done and he agreed that the Black Friday offer was a good one and could see why we had done it this way. He then said he'd make sure my account was cancelled the day before the new account in my partner's name goes live. Fingers crossed it all goes without a hitch!

It's on page 1 of this thread, the code is 50EXTRA.

​Just ring and say you want to cancel, unless they give you the offer price £18/mth

I just cancelled mine and CS said whoever in the house could take a new contract and I would get £50 referral.... Sod's law I had signed up lunch time on my wife's name

I only have broadband with Virgin, 50MB £33 a month :disappointed: have BT phone line, so if i left them, how would retensions contact me.

Existing customer here -- currently paying 28gbp for 50mb bb+talk -- had a price rise meanwhile.

Attempted today to cancel my current contract but failed. Got told if I did that, I would have to pay ~240gbp for the remaining of it. So I'm stuck on this contract, unless someone has other ideas/suggestions?

TBH at this point, I would just go for the BT deal (tv+bb+talk), but can't. Guess I'm missing this deal. :disappointed:

where did you get the £50 promo code from?

i'm in a queue to cancel my contract.

Nice mate. Are they sending you latest hub as well?

Scratch that, some retentions chap rang me this morning and asked, why have i cancelled.

I told him the deal, that VM don't believe in loyalty, sob story about looking after the pennines etc and he asked who am i moving to, i told him VM but as a new customer.

He told me he could honour new cust deal + apply the 50 discount back to my account + upgrade me to 70 meg an all. So now i got a cracking deal, considering i dont have down time and itll now be faster. Get in :sunglasses:

My intro offer ends on 9th Jan. My partner's just signed up to this new deal in her name with the £50 promo code no problems and the delivery is on 7th Jan.

I'll ring up and give my 30 days notice on 9th Dec, am I right in thinking that if retentions offer me something better than this £18pm deal my partner just signed up for, I can accept that and then she can just cancel her order as it hasn't gone live yet? Or does her cooling off period start from now?

​Does it mean there are two little boxes outside your house (1 BT + 1 VM)?
I will try to cancel my existing VM contract and start the BBC only contract for 12 mths.... However also thinking about BT infinity

I believe any of the bundle on that page is what will get you the £125 vouchers

:confused:

To get the voucher to need to signup here http://www.virginmedia.com/shop/bundles.html

I just signed up, no mention of voucher

how to get £125 voucher?

​wats £125 voucher? how to get it?

​Do you get the credit and voucher automatically?

Out of interest has anyone had any sniff of the cost of the new V6 box? (https://keepup.virginmedia.com/befirst).

I'm thinking of signing up today to get the £125 voucher and £50 credit deal, but don't want to get stung when the new box comes out!

thanks again mate.
just placed the order, my contract is ending 26 dec, only option for delivery was 23 or 26 dec, selected 23, placed order . :wink:
thanks again

Do you get a superhub3 with this deal? Or one of the older black superhubs?

Yup, everything exactly the same. When you put in your house number/post code it will ask are you new/moved/existing, i selected brand new. Only thing i didn't do which i should have done is use a different email address. Less hassle fir online account.

If you are in the slightest bit worried do it on someone else's name living at the address. I have it on good authority, an employee, who said it works fine if you do your name one year and your partners the next.

Tbf i dont really care and did it on my own again, told the lady at 'customer care' that the loyalty business is BS, and if they decide to give better perks to new customers i will be a new customer every 12 months

Don't go to Ireland........hear that word every day and in various places.

Cheers for this. I've just cancelled my Sky TV/Phone & BB, and they were only offering discounted (£14.99/mth) line rental for 10 of 12 months, with free unlimited broadband.

Have been with VM before, and we don't use the house phone much anyway, so gone for this.

Quickstart install kit coming on wednesday.

Heat added

Yeh, thought so, cheers anyway.

you will have to ask them, don't think its online :disappointed:

Just ordered it. Thanks !

I am on the Big Easy package (basically terrestrial TV), weekend phone and 70MB broadband. I paid line rental in advance in currently paying £22.50 (actual price £32.50 - £10 discount until May 2017).... I still think is too expensive.....To be honest I've got one of this Android boxes now and can watch terrestrial without aerial just by plugging it to the router.

Really thinking of ringing them up tomorrow to cancel everything (line rental expires 30 Nov), and sign up for this a broadband deal only.

What is this "Watford store - Jack"??? Is this a legit VM staff???

what did you fill on details page of the order for: is it your current address, residential status and how long you ve been at the address

I gave my 30 days notice, and ordered as a new customer to kick off from 23rd dec, 2 days before my 30 days are up (when you order, they give you dates when you want to receive self setup box)

If anyone wants an extra £50 off. Message me for details.

I did just that. They called me within a week and offered me a better deal than I was hoping to get.

I was going to go for this but when I called BT to cancel they gave me my internet,phone line and BT Sports for £23.

Only needed internet as I got Sky Q so BT Sports was a bonus.

Incidentally, to cancel a phone line is £31 if its not transferring to a new supplier!

Tempted after being left without broadband by BT for a week waiting for an engineer to attend, router flashing orange even after a reboot. The only thing keeping me with them is that its been great for at least a year or more with no downtime. Got the top package and being treated like a dog.

No my tenants moved out and I moved in x No problem at all

Hi people, I just signed up for the, Super50MB and realised I should have signed up for the Vivid100. How easy is it to just call Virgin to change my order to the VIVID100?

just cancelled yesterday and placing order now with a different name
virgin order details are asking if this is my current address , my residential status , how long have been leaving here.
bit confused what to fill????

I was on retention deal 18quid from last year, they increased the price by £5, Im definitely phoning them for a better deal or bye bye

That's what customer services tell you, speak to retentions.

I ordered it :smiley: im sick of Plusnets 1.4mb/second maximum. Whose advertised minimum was 4mb/second. Liars.I still have it until mid February :disappointed: but don't need to use it because I have 50 mb/second fibre hehe :smiley:

I cant see online where i can add my contact phone number, just in case i cancel and want retention to phone me back, any ideal how to do this, cheers

any other good deals for fibre just now (as cant get VM in my area)?

​that's the standard price for everyone, not much of a retentive deal!

the problem is 50 means nothing when the VPN only does 4mb

​how? i just called retentions and dey cant go below 32.25 just for 50meg bb

I get talk more anytime and 50MB for £16

​nope just keep increasing our bills...

does any1 know until when £50 code is valid? i already booked my disconnection early this week and most likely ill get a call from them tomorrow. if dey cant match it ill go with same. only thing i m bit reluctant today is will b applying for mortgage in a month or 2 so dont want new credit check

Great price! Unfortunately virgin fibre is unavailable in my area, which is weird given the fact that sky and talk talk (most probably amongst others) are available. My contract with talktalk has just ended and looking for something else, this would be perfect but of course no virgin media in my area:( might go with Vodafone as they are offering it for 22 pounds (for existing customers, I have my phone contract with Vodafone) and no line rental charges. This is so much better deal though, shame unavailable for me:(

Can you add television to this deal?

Virgin never again

Been with plusnet for four years on ADSL 17mb

Heavy gamer no problems

Check the Virgin forums lol

I've enjoyed my year with VM. Solid 50 meg at all times. However my introductory rate expires soon & I'm not prepared to pay full price. I'm returning to BT Infinity using their Black Friday offer + £165 topcashback & £100 MasterCard gift card. Yet to cancel with Virgin but can't see them matching that offer - I'll only end up paying £11 a month for broadband, TV & phone incl line rental.

gxw ... could just try what services I can get ... http://www.virginmedia.com/shop/broadband.html

any way to tell your area's utilisation before signing up?

This is what I pay. Haggle with retentions (they will call back and offer you this, hold your nerve!)

you're very naughty! :stuck_out_tongue:

​your essay is too long :wink:

Are you sure you weren't on the line to a different 'virgin' media?

​Amen!

There's misunderstanding here. If your speed is dropping low in peak times only (5-11pm) then likely your area has what Virgin term utilisation. This means they have too many people on it for their infrastructure to cope. If you suffer this ring them and once you get utilisation acknowledged they credit your bill. For me mine was dropping sub 20 on a 200 meg package so I immediately cancelled and stuck with BT.
As to Virgin 'guaranteeing' any speeds wired, they don't. They flog more packages knowing an area can be suffering utilisation thus compounding the problem.
If you are in an urban town etc, and suffering utilisation, Virgin is a nightmare and they should be banned from continuing to sell packages.
As to the poster who said he only ever got 40-60, yes the best way to assess speed is buy a cheap cat 6 10- 20 metre lan cable and plug it directly into the router (if far away and you don't have a laptop) to ensure its not the wireless signal that's dodgy, but unless you are far away through walls etc, the new Virgin hub has decent wireless performance. Thus anyone reporting well below expected speeds, could have utilisation issues, as it is rife, so don't assume it's because they are on wireless.
As to traffic management, yes on all packages up to 200 meg (not gamer) they operate traffic management. This may not affect you, and is not related to the utilisation issues. However I was shocked when really just doing speed tests the other week when I had it installed (because it was slow I was doing speed tests a lot, until Virgin admitted my area has utilisation) that Virgin then applied traffic management to my account, crippling the speed even more! They took it off when I complained but I couldn't believe it.
So before you even consider Virgin, consider whether your area has utilisation. Consider whether it is right for a company to be advertising 200 meg speeds and selling to even more customers, when they know an area has utilisation and is effectively already over subscribed and cannot deliver. Then take your choice. Me and my neighbours all cancelled, and I personally would not do business with the company again.
I stress though not every area does suffer utilisation. My friend has it in North Leeds (Alwoodly) and gets 160 meg at peak times. Great for him.
This is a shame as at 8am on a Sunday morning with 200+ meg and 8ms ping it was fantastic. Unfortunately I didn't want to use it then.
Before replying to this saying rubbish, yours is great etc, note you are not in a utilisation area, lucky you. Everyone considering Virgin, please search 'virgin' and 'utilisation' as your due diligence. Please also note that when my neighbour saw my new install and called to cancel his own, he was wrongly told there was no utilisation, he wouldn't have a problem and to reconsider. This was despite Virgin level 2 tech confirming utilisation to me and apologising.
You may not realise you have utilisation. I recommend running speedtest.net at peak times (multiple times) to see what speed you are really getting and whether it is anything like advertised.

You need to be very careful with haggling with VM. Been caught out twice now thinking I would have a 30 day cancellation period, but when I said I wasn't interested in their customer service offers (hoping to speak to retentions) they cut me off straight away!!
So then I had to very quickly get something else sorted.

That isn't likely traffic management it's likely utilisation.

Good luck trying to get this if your calling them on the phone, the wait times are shocking... I've gave up trying after being in a queue for over 30mins three times now

Thank you

​same, the speeds have been worse than talk talk for me and that was adsl

Hey Jack, I am paying £33.46 for 50mb broadband only, no TV or phone, and a 16 year customer. If I go into any Virgin shop can they cancel my contract and start me on this in my or my wife.s name?

can you start the broadband in january if i order today ? jan is when my bt fibre is finished.

Looking at this. Am currently a Virgin customer with phone, telly/tivo and broadband package. Am planning to drop this to the Virgin 200mbps broadband only.

Doubt that I can use the £50 code but wondering if they will offer the £31 per month (first 12 months) price.

Virgin has a monopoly! BT is extortionate and doesn't offer same speeds as Virgin.

When does virgin contract start from? The date you sign up or the day services are actually active? Grey area.

How to apply for quick start delivery? As in my basket there is £14.99 activation fee and I can't see the way to do this.

I'm not voting because I have a problem with the word reliable. I move away from VM in the Cambridge area, over a year ago, just to ADSL2 (copper) and the reliability has been fantastic. VM were atrocious. Plus there are no guarantees from VM, if you have contention issues, just expect a hard-fought monthly credit. Sorry OP.

Only 12? Mine seem monthly...

cracking. I hate people that say cracking

shame they don't do a phone deal with it I mean a landline as the deal I have with ee at the moment is great just no fibre

was that today? I called and the best I got offered was £8 off a month (im paying over £40 for 50mbs), So I just gave my 30 days notice

As soon as your contract ends with Virgin make sure to leave. Otherwise you'll be subject to constant price hikes and they'll take any saving back after awhile.

I recently went to cancel and currently paying £30 a month for 200mb Gamer package and weekend phone line

if you are looking to get set up with this deal give me a call on 01204 380769 offer ends on the 28th of november (new customers only)

when you cancel, your service stay active for 30 more days , so when you reordered in with a different name , did you get a delay start date, like after the 30 days??

Well I've just got off the phone from retention team, as the best they could do was £29 pm, cancelled it, then ordered this deal again in my name.

I was just going to apply with a different email address but when registering kinda went auto pilot mode and did it with the existing email address. Ive received all the welcome emails and date of start etc

Found it! It says it in the package

Thanks
Is this in terms and condition? I tried looking but couldn't locate it

is it true that the 200mb service is not supposed to have traffic management? i upgraded last week ago but all i've had is between 40-80mg download speed.

Does Virgin apply traffic management in peak times? This is a deal breaker for heavy users

aah, i just have the vivid 200, thanks for clarifying

It's this broadband only? Was looking for phone line + broadband

Hello guys, does anybody know the time from the VM contractor laying the fibre cables to being connected? Currently digging up our road (3 weeks now and counting) and neither contractor nor VM will say.... Desperate to get away from BT

Thanks

Lordie :smiley:

Voted hot, but this should be the norm. I've got to haggle with sky every year to get 40mb fibre for £10pm but then the usual £17.40 line rental, don't even use the phone for calls as wife has plenty minutes on mobile.

As previously said, stay away if you live in urban area. Your download speed during peak times is likely to go way below 5mb and websites take ages to load.

can't add virgin to the the same house hold for 180 days after canceling

AS existing customer the best deal I ve offered for same package was £29!!!

Every time I call them to make changes they make an absolute mess of it - very tired of the company now so good to hear decent feedback on BT internet.

Stay away from VMed in urban areas. Download goes down to a mere % of the promised bandwidth during peak times.

I get a price hike every other month from VM... and they can change their rate anytime as per their terms... so no deal

Do they have anything for old (6+ years old) customers?

I just got today 200 mgb unlimited calls including mobiles tv xl box and entertainment package at £43 per month 12 month contract

​we recently cancelled ours as we was paying silly money something like £47. They wouldn't reduced it more then £10 off. asked to cancel. A day or two later they called and offered £20 didn't agree then told them a friend got a deal for £18pm just Internet 50mgb. So they offered us £17.50. Just have to play it hard.

to those bitching about virgin, i agree but where else can we go if we turn our back on them ? what provider's do people reccomend?

Take it out in your partners name.

if i order this , can i start the broadband in january (when my 12 months with bt is finished) ?

I had Virgin for a few years when I was in Uni. They kept increasing my bill by around £3 every so often. I started on a package which was about £23 and ended up paying around £33.50!! (Figures are rough estimates, but as you can see, it went up by half during the 2 year contract.)

Good timing (for me anyway) as about to downgrade from tv/broadband package around £80pcm and looking at the 200mb package

Absolutely can't wait to leave Virgin, have had no more than 5mb between getting back from work and going to bed for months...it's supposed to be 100mb. Worst broadband I have ever had.

​mine was 3 months a month ago

Just ordered along with £50 credit (offsetting £14.99 installation fee) - currently sitting here tethering to my phone as my SKY BROADBAND IS DOWN AGAIN. Screw Sky.

I've been with VM 8yrs and tried several times to negotiate a decent package, and although I manage to get my bill knocked down a bit I don't get anywhere near what they're offering new customers. I know I'll be facing the usual price hike around Feb again so to those who have cancelled and signed up again... Is it that simple or are you embargoed for a minimum term?

Have they finally dropped the need for phone line, bloody pointless these days!

6 months, they told me today...

How do i order online, I can't seem to do it..I only get the option to input my postcode and after that my details...and then I get the message that I will be contacted in 5 days

There is no telephone line with this right..... so just broadband

I got the code through chat online. £50 credit for new customers. They gave me code: 50extra

Other code on here as well VMVBOX50

I phoned today, 10 + years customer paying £32 for broadband only. Told them I was going to BT, after a bit of waffle about cable versus landline they reduced to £25 for 18 months
Took about 20 mins, 10 on hold

Already posted and with the £50 credit code
but in case you missed the code VMVBOX50

​3 months

get through to retentions threaten to leave. if your not happy with the op then hang up and call back until your satisfied with whom you are speaking to. oh I got 6 months Netflix for free too. I was on the phone for an hour with the girl but she was good

i just signed up for this via broadband choices

Keep a day free and hope u don't get who had

Ordered and perfect timing as moving into new property next week. Thanks OP :smiley:

Like Eslick I was offered 150mb which I was currently on for £24, £28 for 200mb and £30 for the full 200mb gamer.. I chose the gamer as internet was all over the place in the evenings with speed varies massively during peak times..

With 200mb Gamer there is no traffic management so get 200mb all the time plus I get 25mb upload.

Online is better as they will give additional £50 credit

how do you get £50 credit online?

Don't VM impose on 6 month ban at that property to prevent people doing this ?

just gave my 30 days notice to virgin. as I m paying way more and no better deal given.
thinking to rejoin with different name tomorrow, just wandering if it is better doing online directly or do it throught agents sitting in shopping centers.

Im paying more got just the bottom BB and phone line! I realy need to ring them....

Sky really needs to drop their 38mb service and move all their users to the 55/10 service.
Heat!