I found this info on another deal. I think this is what they mean.
1) Follow the get deal button, purchase the GB and tarriff

2) Receive your brand new phone and sim card.

3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.

4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.

5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.

6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.

7) Unlock code will come through in about 2 to 48 hours.

:sunglasses: In first month they might take the airtime from your bank account through direct debit because they generate the bill the next day you apply for a contract, don't be scared as this will be refunded the next month, if not, call them again.

Many people have taken advantage of refresh offers in the past

I can't see any sale prices? It says £14 a month?

will the phone be locked to o2?

how do you get it at £120?

I found this info on another deal. I think this is what they mean.
1) Follow the get deal button, purchase the GB and tarriff

2) Receive your brand new phone and sim card.

3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.

4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.

5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.

6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.

7) Unlock code will come through in about 2 to 48 hours.

:sunglasses: In first month they might take the airtime from your bank account through direct debit because they generate the bill the next day you apply for a contract, don't be scared as this will be refunded the next month, if not, call them again.

Many people have taken advantage of refresh offers in the past

are you not tied into a fixed period contract on the air time?

if you click the more info button on there site it tells you cash price
also they have refurbs for Samsung Galaxy A3 Like New £96

Argos ebay have Refurbished With a sim free 12 Month Argos Guarantee for £129, may be less hassle

you can also get the phone unlocked free from o2
and 2 year warranty

Typical yet again..paid £160 for one on ebay last week and now this.. still not bad how much I paid for it.

Also, the £129 refurbs are the older a3 4.5" editions not the 2016 4.7" one in this deal. Refurbs for the 2016 4.7" editon are £159.

Do you think I could get a better phone around black friday? After one for my Dad this christmas.

Let me know how it goes please will probably order this one today.

Will do...

Just called cancellation team-absolutely no problems-paid £120 for the phone, airtime contract cancelled and no payments to make as no chargeable calls made. Bargain way to get a new phone! Thanks to you op :smile:

That's great! Did you pay the £120 in full or does it come out still at £5 per month

Just ordered one pretty scary looking at all though T&C's

Paid £120 in full. I thought the same, but it was so simple! Don't forget to request your unlock code on O2 online before you request to leave...

cheers will do

How did you get unlock code? Did you request over phone?

Just ordered one for the wifes xmas pressie, many thanks OP.

No, O2 website has a form to fill in - just search their help section. It took less than 48hrs to receive an email with the unlock code.

Guys, just be aware with these refresh deals - the first monthly airtime payment is automatically billed & usually taken from your account. But don't worry, as it will also be automatically refunded in 1-2 weeks. But, on the odd occasion the latter fails to happen, so you will need to chase them for a refund & also make sure the direct debit is properly cancelled at their end.

Also worth reading about credit checks for these types of deals: Beware split tariff mobile contracts if you're about to apply for credit. This happens even if you pay in full when the phone arrives & they cancel the airtime contract - as you're doing it in this method.

Sorry I'm being stupid here. I don't understand how these o2 refresh deals work.

Do I set up the contract and only have to pay the phone off? Is the airtime ignored then?

okay, that sounds good. So I don't have to pay off the airtime .. just the handset?

sorry for sounding thick but what option do I apply for as I can't find a £5 contract the cheapest seems to be £9. will the deal still work on that?

"Save up to £120. And get a gift on us. Ends 21 Dec."
What's the free gift? :smile:

​thanks ordered comes tomorrow

​thanks ordered comes tomorrow :smile:

Exactly!

Hi, why the cheapest tariff I see is from £14 a month? Can anyone help me please? Thanks!

Hi, is this available for new customers?

Sorry also could I do this again as I'll need a 2nd ?

My IMEI is not updating on the website guys even though the Sim is in the phone and I have made a 2 minutes call to activated it. So without the IMEI showing in my account, I cannot request for the unlock code. I tried using the old unlock form but that says the supplied information I gave was incorrect.

Anyone knows why the IMEI is not showing up on the O2 website?

Thanks

How long does it take for the Unlock your device to show after you turn on your phone? Keeps telling me This information is not available at the moment. Please try again later..

Messaged b4, wanted to know if this was available for new customers as readingvthere terms saying its only for Refresh Customers??
I hav an account set up but got rid of my O2 contract years ago!

Buy as many as you like

Does anybody manage to unlock? What is the procedure?

Stupid question but do you have to put the sim card in the phone to get the unlock code via the app and call customer services or could you put this into a different unlocked phone and do it from there. Reason is i am thinking about getting this for the wifes birthday so i dont want to open the phone packaging.

You will be a new refresh customer - it is open to everyone.

You just visit the help pages on O2 website to find the unock form, where you enter your imei and phone number/email.

See above - just use O2 website - you don't need to use the app.

You imei is on your phone (*#06#) - just use the O2 website to request the unlock code...

When you have your IMEI, the form for unlocking is listed below.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Can someone recommend a good sturdy case for 10 year old. Thanks

another newb to this refresh gig, cant believe how good this deal is but can see y'all saying its a goer so can you also tell me if store collection complicates matters?? as it would be a present I don't really want it delivered at home...
also is bying two at the same time asking for trouble? and or one after the first is cancelled? is it likely to show as a marker for abuse or something on account? I've waited in case I get a package deal friday but want this particular phone for one of the two i need anyway ...
TIA

Has this expired now or am I doing something wrong? Gutted I missed out :disappointed:

Its not a problem at all. Its just the same as delivery. I did it without any issues.

Read.

Look, I understand there's a lot of muppets that don't take the time to read things and cant use Google, but have a little bit of patience for the one person who's just an out-of-touch mum asking for some advice.

I've done it now, what I didn't realise is that if you press the blue 'i' it tells you about the handset cost upon cancellation. I have dyslexia and missed the comment that tells you about this... I was too focused on the excellent step by step guide.

Lol. I just meant read the OP, as I assumed you hadn't even read it. I apologise :smile:

Everyone get theirs unlocked okay? I completed the online form 3 days ago as their app didn't allow me to

Yes all good with me. Took me a couple of attempts because I assumed the password digits referred to the web site password and not the secret security check one (should have read the form closer).

The app kept telling me it couldn't provide the information at the moment, so I've just completed the form link above (thanks).

Will call O2 tomorrow to cancel air time. I assume it can probably be done in some form of live chat on their website too?

Seems a very good device for £120.

Wondering if I didn't put the right password in... can't even recall... what's the security check password ? Eek!

If you don't know what it is just go through the process again under your details on the website.

Cheers I've resubmitted, I used the pin from my o2 app that gets me into it!

Cheers for that, didn't think it would be, just wondered if they might insert the sim or something..
So in theory I could purchase two at the same time and pick them both up and just phone up to cancel once I got home... well after requesting pac codes codes/unlocking codes I should say.. anyway..
im hoping I can get a cracking voda deal like e2save had last month, but if not Talk mobile 's 2gb base deal is perfect for these two phones and their usage..

Its not expired

Phone still not unlocked
Requested in the form on Monday :disappointed:

can you do more then one per account and address?
Ive done a refresh deal in the past for my phone but want to buy 2 phones, one each for my parents for xmas.

I submitted for the unlock on Wednesday, got a text saying 'no can do, see the email'. The email said they couldn't confirm me from the details I gave. I guess I got the password wrong.

I've tried again today, but said I don't recall my password and it then asks when your last bill was. I'm not sure I've had one! I think I got one of the 24th, so put that. I'll probably just call during the week.

Worst case, an unlock code from eBay is £12...

I went onto live chat from their website and told them I haven't heard so the agent took my details and said he is requesting a priority unlock and it will take 24 hours up to 7 days. Didn't mention the Pin

Ordered one yesterday awaiting for delivery tonight.
Tried to order a 2nd but got all the way to confirming order but it came up with unable to proceed but it was placed in a saved basket.
Got onto them and the clerk there said its prob come up with a security alert so wait 24hrs.
She did say that I could order a 2nd deal.
So gonna wait and get this 1st order dealt with.
Many thx

Do you have to get the unlock before you give your notice to cancel and pay off the contract?
Eg.
If you've submitted it online and pay off the device and cancel.... Will they still give it to you or will they chase it up if you're no longer technically a customer?

Also
How long does an unlatch / unlocking request last. Im going to give the phone as a xmas present. can i leave it sealed until then and then use the number?

Recieved my mobile this afternoon, on opening the sealed box it didn't come packaged with power charger!?
Looked at the invoice and it mentioned saying:

Thank you for your bit for the planet by choosing not to take a charger, together we can make a real difference.

Good bloody job this isn't my 1st mobile in my household, and where did I select to choose not to hav a charger???

Anyone else hav this issue?

It's common practice to cut down on the number of wasted phone chargers shipped with phones (and yes mine was the same).

I tried calling to cancel a few times through the day on Monday and each time there was a 30 minute wait. Anyone know the best time to call?

​Cheers, never happened to me b4, oh well did my small bit for the planet

I called last night. Got through within 2 minutes. No problems. About 630/7 ish. Just put the sim in and call 202

​Hi, did u do the unlock mobile 1st?

I?m sorry, we have not been able to provide you with unlatching code for
your device at this time as it has been requested from manufacturer. It
will be sent as soon as we receive it, this can take up to 10 working
days.

is what i got when i did the unlock, both by o2 site and by speaking to a live chat advisor. The way i see it, the longer you let the contract run, the more they charge you pro-rata so if its being longed out by o2, you may as well just cancel, cut the loss (and stress ) of a free code and try and find a local shop or online site that does it for cheap

WOW great customer service at O2!
took me around a minute to get through spoke to a guy who took my details and he re-did the un-locking form for me again to make sure it was done and put notes on the account, paid the phone off £120 airtime cancelling earliest is 2morrow.
Hope I can get another in a few days for the wife!?
Many thanks to the op

I wonder if I was put in such a long queue because I called from a landline. Will try around 5:30 tonight, using the SIM.

Called on the SIM, this time it asked me what I wanted to do, I said cancel and was almost instantly connected to someone. I said actually maybe the 300mb wasn't as useful as I thought, he asked about what I wanted (as in he would offer me something) so I explained that maybe I didn't actually want a second SIM. He then took payment and processed the cancellation. All took 7 minutes.

I have cancelled paid it off but they are still charging me the 9 pound airtime for the month and told me that's the final bill did this happen to anyone else?

I have cancelled paid it off but they are still charging me the 9 pound airtime for the month and told me that's the final bill did this happen to anyone else?

Do I need to wait for the unlock code before I cancel the airtime?

How does the cancelling the airtime contract work? Are you not tied in for the full 24 months?

Many thanks for the deal, ordered earlier in the week: pick up next day, unlock that evening (although had to fill out form as My O2 wouldn't work), rang up next day to cancel contract - easy, didn't even try to sell me another contract, i suspect the guy on the phone had already dealt with you lot already :wink:

Same here, just called up and cancelled now. They didn't even ask me why I wanted to cancel. Took the payment for the £120 and airtime agreement cancelled from tomorrow.

I'd had hassle trying to get the unlock code just like others. I had originally an email saying its been requested from the manufacturer but will take up to 10 days. After 10 days I heard nothing but had to cancel the airtime as my 14 day period was coming to an end. Any suggestions on how I can still get this code or will it be an EBay job?!

Well at least you got a code.
I got a email after 10 days saying the phone wasn't locked to o2.
Wanted to give it as a present so haven't opened it to try

Yeah I did. The imei was on the label on the side of the phone. I gave them it and submitted it but the nck (unlock) code came back as not required.! Will find out on the 25th!

I've just had an email saying my first bill of £209.56 is due?! Not looked into it yet, anyone else had this?

**EDIT** Looking at MyO2 it's an early termination fee. I assume this is an error and a phone call will fix it.

**EDIT2** quick live chat, said it was a glitch and all sorted

I had a similar bill but a quick chat also sorted it.

Yep I got it as well, on the phone to them now!

same here, got 171 but they cancelled it, error from termination team, just do a live chat and they will resolve it

I kept getting the wait 10 days message when trying to unlock, just put a spare vodaphone sim in and it seems to work fine, could this have been unlocked already? How do I check?

Thanks, just wanted to be sure since this is a gift.

just tried with another sim and is locked and requires code. sent off the form but do i have to wait for a reply before cancellation???????

I notice now I have an £11 charge. Does everyone else? I don't mind too much if they say I need to pay the first month, then I'm done. Is it just as likely they've not cancelled it though?

Also would like to know this??
and is worst case scenario just a £4 unlock from DCunlocker?? like I did with the Huawei P9 Lite? Mine is also a present so don't want to open it, but it's been over 2 days since I sent the form off (without putting sim in phone) :/

EDIT, my Unlock code just came through

Any good bumper style or flip lid cases for a3?

After the comments from others in the thread about billing problems, just checked my bill and to my surprise they are giving me a refund of £7.83 against the original £9 first monthly bill.

All in all, been very impressed with O2 for this deal. :-)

Does anyone know what the current handset price is for the A3 2016?

Expired. Now £192