Mine finally arrived today. Very happy ! Thanks again!

Mine arrived yesterday! :smile:

Finally preparing for despatch. Fingers crossed!

Back on with Amazon now for 31st delivery

Mine has arrived today. Thanks OP.

Mine arrived yesterday as agreed.

I'd advise anybody negotiating with them to choose another in stock colour, my girl loves her purple one (no doubt more than a black one).

Sorry I should have added I chose a different colour.

I think it is true it is end of line as if you check the Recaro website it shows a range of different colours and says coming soon.

I found some time to call Amazon this afternoon and they point blank refused to honour the deal. They explained that the supplier had advised them the stock would be available from the 24th Dec which is why they added it to the website however the supplier then further advised the stock wasn't going to be available and hence they cancelled the orders.

When reminded that when the cancellations arrived the website was showing stock so the story above doesn't stack up. They then argued it was a delay on the website - Yeah right.

I asked for a Manager and the surly sounding assistant transferred me. The Manager thought she had it covered and argued it wasn't even possible to change the price, they didn't have that function available to them. So I asked to be transferred to someone in the company that did have that authority as I knew from reading online that it had been done for others. She protested it was not at all possible and a Manager would tell me the same but I insisted on taking it up with the more senior Manager. She said she would transfer me and after a delay came back and said the Manager was busy and I would have to hold for longer (no problem they called me!!) until a Manager was free and then took the opportunity to tell me it still wasn't going to happen, it was impossible to change the price or to price match.

A further period of holding and she comes back asking if I could make the purchase whilst on the phone and they would correct the price once I had made the purchase - Bingo, job done.

Moral of the story, stick to your guns, they've acted improperly and they know it.

A follow up mail just landed, if it helps anyone else.

I got the same mail and pointed out on chat last night that they still had it for sale but they wouldn't support my request.

Now it seems the black has been removed from sale.

Also just had a pointless chat session with Amazon. I cited what others on HUKD had received i.e. a satisfactory outcome. They did offer me a £15 credit, which I declined. The call culminated in me asking for a call back from a supervisor. I will let you know!

Not sure if it's temporary but it looks like Amazon have removed their option to buy the black one

Ok, so go back around, tell them you at least want this price for one seat - it's Christmas, you already missed a bunch of Black Friday offers, your child is outgrowing their existing seat and you're stuck.

Better than nothing!

I've tried 2 chat sessions and both went the same. I'm thinking they are reluctant to help as I ordered 2 seats.

Go back around and speak with someone else. They've already shown they can help.

:disappointed: been through the chat about this and got the whole "we are sorry" and "nothing we can do" even passed onto a supervisor who couldn't do anything.

Was eventually offered 3 whole English pounds as a show of goodwill which they increased to £5 when I said it was a pretty poor offering.

Does anybody have any specific recommendations for a 101cm (3.75yr old) moving from a harnessed seat to this? I have no concerns over her escaping (not her style) but I am concerned about her falling asleep, how can I:

-Safeguard against her falling asleep and the seat belt being incorrectly positioned (i.e over her neck or her slumping forwards?
-How much does this seat recline (obviously assists the above point)?
-Does anybody have a decent seatbelt pad, or assistant like BeltUpp? Would you recommend it?

I'm keen to ensure she's as comfortable as possible. Thanks!

Glad to hear most who have stood up to them are getting the right result!

Thank you all for letting me know that is was a farce! I did a chat session with Amazon, and explained I wanted the price honoured as I could see they were not discontinued at all, and were back in stock on 24th Dec. They have agreed to honour that price of £82.20. So I had to purchase it at the current price, and then send him the reference number of my order, then he amended the price to the £82.20. Fantastic! It should be here in a few days :innocent:

Looks like they added on the £15 'family' discount.

I had this email at 10 this morning which was gutting,
I then saw it for sale coming into stock on the 24th.
I rang Amazon and originally got nowhere but when asking to speak to a supervisor and a 25 minute debate over wether or not it was a naughty rip off she applied a £36 goodwill gesture and with the online promotion was applied at the checkout i got it for £90.95
Im over the moon with that.

We received email from Amazon today to say it was not coming back into stock so they have cancelled the order, but if you search the item on the Amazon website it is coming back into stock on Saturday, 24 December at twice the price. I phoned Amazon customer services and complained and they let me re-order it at today's price and will refund the difference back to the discounted price once they dispatch it. Hope this helps you if you didn't receive your order.

What credit? And family discount?

I spoke to a manager after the initial CS agent on chat was unable to help, he was only able to give me £5 credit. Speaking with the manager for 10 minutes sorted it, managed to get a promotion applied which reduced the price to £82, then I had the credit, plus family discount. Total price? £62!

As an aside I switched to the Purple as it was in stock (told them I didn't want messing around again) so mine arrives Tuesday.

Every cloud...

I received a feedback form for chat, filled in worst possible and requested call back. On phone for 10 minutes they have told me to reorder the one from amazon £141 and they will amend the price to £82.20 again. Sorted , hope this helpd

received the same cancellation and trying my luck via email to complain

Usual decent price on these £100-110. So them taking a £20 hit can't see why they don't instead of **** customers off

I can understand your disappointment with this and I would be disappointed in the same manner if I would be at your place. If there would be something we could do to assist you better in this situation then we would have done that already without taking that much time of yours.
However we are unable to take care of the price.
If you want to contact our Head Office about this, please use the address below:
Amazon.co.uk,
Customer Services,
60 Holborn Viaduct
London
EC1A 2FD
United Kingdom.
Please make sure to include your order number and e-mail address in your letter and be aware that it may take 10-14 days to reply to queries sent by traditional post.
Alternatively, you could send your letter, as an attachment to an e-mail, to the following e-mail address:
[email protected]

Would rather they said was price mess up that lie about discontinued. Will keep complaining until they give in haha

Same here.

Order cancelled as item "discontinued" which is obviously a lie.

Cancelling my prime will cost them more than the price difference. Sure they can part refund any items on their website

Escalated to one of the Supervisors:

"I sincerely apologize for the inconvenience caused to you. As I have checked your order details, I found that your order was cancelled because we have discontinued that item from that particular supplier. So in that case I would suggest you to place a new order for the same item. However I am sorry to say that we will not be able to take care of the price changed on the website."

Been on chat, they telling me to reorder it at £141. I said I have missed loads of other discounts waiting for this . They have forwarded my complaint on. I said amazon should take the hit on this not me and to cancel my prime if they don't honour it. See what email comes back at within 48 hours. Lying ****

getting the same reason here.

This is just wrong as the item is still available for sale by Amazon.co.uk.

Amazon can't just cancel the order and select a random reason - in this case "this item has been discontinued". And then just say that I've got not option to re-order the item for you because of security reasons.

Then they have the nerve to email me this:



I'm sorry to hear about your disappointing shopping experience.

Our goal is to offer customers the greatest selection and this means that prices we offer for items on our website do vary from time to time.

Because we operate in a very competitive environment, we give every consideration to keeping our prices for items as low as possible and our discount structure and strategy is something we have developed to best serve the needs and desires of our customers. When possible, it is our policy to offer the highest discount we can for an available item.

We realise that from time to time our customers will be able to purchase items from another store at a lower price than ours and while we don't always beat the best available price, we do offer our customers consistently low prices on our entire range of products, including:

* 30% off books where the list price is over 10 GBP
* Chart CDs from 8.49 GBP
* At least 30% off bestselling DVDs
* 25% or more off Video Games - new and future releases
* 50% off Software bestsellers
* Low prices on thousands of Electronics and Photo products

Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your Shopping Basket. Please note that placing an item in your Shopping Basket does not reserve the price shown at that time – an item's price may increase or decrease between the time you place it in your Shopping Basket and the time you proceed to checkout. Also, some promotional discounts may be limited-time offers or subject to availability.

More information on pricing can be found on the following Help page:

http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=1040614

We hope to see you again soon at Amazon.co.uk.

I've had no luck, if I want it then I can re-order and pay £50 extra. fuming with their support tbh.

I'm on chat with them now: "I’ve checked that for you and what happens was that item was discontinued because the promotion on it finish.
now this item is back in stock but with new price"

Let me know what they say. They put the none seatfix price on by mistake that's what they have done.

Just got email stating they discontinued it , and cancelled my order even though their website states back in stock 24th December. Cancelling prime if they don't honour this

​just on online chat with them I reckon they got the price wrong and aren't honouring it.

just had email. order cancelled. item discontinued :disappointed:

I know its only been two weeks but it feels like I've been waiting an age for this.
Just hoping Amazon don't turn around and cancel the order

I have this and really don't like it. it's impossible for kids to sleep in without getting really bad neck ache.
I'm in the prices of replacing it, it's reduced for a reason & weighs recommend avoiding it

Troll much?

Thanks OP, just ordered and no problems with code:)

​high back boosters shouldn't be used until a child is about 4 years of age and can sensibly sit using a 3 point seat belt. until then they are much safer in a (preferably rear facing) seat with an integrated harness.

Not a parent then, knob....

My little one will be 1 shortly. Should I buy a rear facing one instead? This will be our other car seat just for a 10 minute journey 3daysba week to thr childminder.

I've got 2 of these, cracking car seat

Was looking at buying this last week at £135 so this is great! Thanks op

​I would value my child's safety over people's opinions. This kind of seat is the best way to protect them from side impacts. My son is 8 and still loves it, had it for 4 years now.

Hurry all, paid over £130 for this seat, and wow, its a seat and a half, my son loves it and will last him until he is 12.....! another 7.2 years! Worth every penny, he has fallen asleep in it in pretty much every position and never seems to suffer. He has a better seat than the driver in any car. Worth every penny and would most definitely buy at this price if needed. Buy!!!!!

It reclines slightly

Have you used the code before? It only lets you use it 1 item per prime account

I guess this does not have recline positions?

Thanks, I've gone for this, we've been looking for a decent isofix for a while!

£82.20 now.

Worked for me just now & I am a prime member. It might be case sensitive?

same for me, can't apply code and I am s prime member

Provided the seat hasn't been discontinued (which it hasn't) they will always be getting more stock. I'm not in a hurry for it luckily.

So yes

They have been in and out of stock for years

This seat is getting hard for retailers to source as many places currently out of stock. I wonder if amazon will get them back in stock at all? Heat.

Thanks for the reply. That makes sense.....I used it on Monday!

Sorry just seen your reply. I'm not sure why then. Unless you've used the code before? It worked for me.

Won't allow the discount code to be applied...?

Yes.