Admins you are doing amazing job tonight! It's buzzing on here and your keeping on top of these duplicate deals like flies to s*** good work :smiley:

I can't stop refreshing!!

Stop making me spend money! I should be in bed but I keep refreshing hotukdeals.

I think I may have a problem. Credit limit being one of them.

Well, I have had a think about this tonight and decided that I'll follow this up twofold. I'll be emailing Gabe Newell to see under what guise the request to revoke keys was made. If necessary, I'll issue small claims proceedings in Malta. What worries me, is this could set a precedent. What are the rules about revoking keys bought legitimately? These muddy waters need clearing and I'm happy to pursue it.

Received an e-mail after thinking payment failed.

"Dear Citizen! Thank you for your purchase at Games Republic.
Anomaly 2 FREE
Sid Meier’s Civilization® VI - Digital Deluxe 13.99£ "

Got the email from them today...2016 keeps getting crazier.

Well, RIP Gamesrepublic.

wow that's so crazy a lot more must have been bought to have that big of an effect... guess the person who made mistake won't find getting another easy... feel bad for them but if it was any other bussiness the same would happen ah well... bigger problems in the world bet people that have keys are half relieved half guilty Haha

just gonna drop this here:
reddit linky

Pretty sure your keys will be safe now

Same here. Still have both.

Well its been a week now and I still have both game and refund. No responce to either of my emails.

any news? i still have game and have my legal representation on hand at work ready in case they dare try and illegal take my property.

Still have the game and my refund. :/ Weird. I did get an email from them asking me to review them on Trustpilot though for sometime else i'd purchased. They maybe trying to repair the damage done.

Games is still in inventory..

Speaking to the legal department where I work end of the week, if they remove the game from my account then I will start legal proceedings, if I have a case.

Anyone have any responces or updates? I have mailed both Games Republic and Steam and have not heard back from either of them. Game is still in my inventory

Ahh well i went and bought the game the cheapest for the deluxe was badly games republic so i decided to risk them with its discount

Only played a little bit so far as I wasn't home the weekend. Seemed a bit different to Civ 5. the "Fog of war" was a bit strange for example.

What's the game like? thinking of buying the deluxe edition

I have been refunded but still have the game....I wonder if Steam will let them? or maybe its just because its the weekend.

I still think its shocking that they would be allowed to take it back from those that have redeemed already. Its like me buying something from a high street shop in the sale and them knocking on my door demanding it back because they sold it at the wrong price!

It is still in mine, but I'm not sure much would happen over a weekend.

Has anyone who purchased and redeemed the code actually seen the game removed from their Steam library yet?

You right, but too late. It was advertised on website and someone contacted to GR about issue web server and confirming prices. So GR not replied during Black Friday event then happened that. Customers not fault, GR fault.

It was a mistake, we've all made them. Imagine the mistakes you've made before and then people try to destroy you because of said mistake. If you win this battle you gain a game at rock bottom price that most will only play for a few hours but the mistake could likely have repercussions on the company and perhaps it's employees.
I sat up for hours trying to get the game, got past setting up an account on GR but failed to get the game into my cart. I knew it was a mistake price and so did you's all. It was even 'suggested' in the thread title.
At worst yous have a free game and a discount code...which was better compensation than I got sitting up to 5am lol !

I do have sympathy for the company here as one pricing error for a product with electronic delivery can be an absolute disaster, and if they couldn't revoke would be vastly one-sided towards the customer. Better we have companies still in business competing against each other.

And for any criticism of Games Republic for understandably looking to revoke the keys after payment, that criticism should equally go to Valve/Steam who allow it.

On mobile also, couldn't see anything.

But yes, the only revoking I've seen is from the GR account - not from steam itself. So if you didn't redeem the key it's gone

My apologies. It's been removed from GP accounts, not Steam.

Carry on as you were :smile:

I'm mobile at the moment so looking back would be a bit of a job, but I'm pretty sure a few had seen it disappear from their library.

Not that I can see Buzz. There's the email that says it will be but no one who's actually had it revoked.

Maybe I'm just being optimistic (I've put my steam into offline mode for at least one game of it).

It does seem mad that they've refunded everyone before 2k has approved the revokes

There's a few comments in this thread saying it's been removed from their Steam library's, no?

I think they are just referring to the claim it's going to be revoked from the email

I saw it earlier today on one of the sites I was browsing, assuming it was on reddit but can't find the specific source. Some of the trustpilot reviews mentioned it was revoked though.

Where you seen some had it revoked already. None the deal sites I use or Reddit have that info- only those who never redeemed the keh

Yup, the revoke will be handled by 2k after they receive a list from Games Republic and yes they will revoke it (apparently some have had theirs revoked already).

The publisher can do it but not the sellers. They have to ask 2k

This is the address they provide:

Games Republic Limited
Cobalt House, level 2
Notabile Road
Mriehel BKR 3000, Malta
VAT Registration No.: MT21749525

It seems they are registered in Malta, but based in Poland.
Here is the address of their parent company:

11 BIT STUDIOS
Brechta 7
Warsaw
Poland

how can i find out where they are based at and their address?

bad review left and complaint filed absolutly shocking service and I'm contacting steam to find out if any game I own will just be taken at any time... no trust with games republic or steam now... genuine good customer service is gone... the world has gone stupid and legal or illegal it doesn't seem to matter anymore..

I did it, thanks

Revoke process can take anywhere from a few hours to a few days (in some cases weeks).

Any issues file a claim against them using the ODR Platform. Link is: http://ec.europa.eu/consumers/odr

And make sure you leave some feedback over at trustpilot so you can let others know of your experience: https://uk.trustpilot.com/review/gamesrepublic.com

Game republics own T&C state:
"The End Users agrees and accepts that: (a) purchase shall be deemed made by the Parties upon recording the payment of End User at the Company’s account, and (b) providing the End User with link and proper rights to use of the Application shall be made no earlier than after recording mentioned payment by the Company."
"Company” shall mean Games Republic Limited.
"“End User” shall mean individual to be at least 18 years old"
"The Company is entitled to add, modify or delete any information available on the Website at any time for any reasons which shall not affect to the Applications already purchased by the End User."

So surely the purchase was "Made" as me being an individual over 18 made a payment that was recorded by them in their paypal account, and they provided a link to allow me access to the application. Then after my purchase it doesn matter what they change the price to it shouldnt affect my transaction.

Steam seems to reserve the rights to cancel keys, but recently mainly based on fraud from a google search, however none is aparent here. Games Republic must have purchased the keys from Take2 for them to be able to send them out, we then purchased them from Games republic in good faith. Unless they find out the Games republic stole the keys I dont see who was defrauded in this case.

They refunded my paypal hours ago but I still have the game

the best thing would be steam not allowing them to rewoke the game and us being refunded, holy crap

It isn't "cancelling an order" if they accept an order, deliver that product and then after the transaction is complete decide they change their mind and don't want you to have it.

Dear customer,

Thank you for purchasing Sid Meier's Civilization VI Deluxe Edition on Games Republic. As you noticed the price for such new game was really low. Unfortunately, it was too good to be true. The discount for Civilization VI Deluxe Edition was a price bug on our side.

We're really sorry, but we need to cancel your order for Sid Meier's Civilization VI - Deluxe Edition. The money for your order will be transferred back to your bank account within next few days. If you already activated the game on your Steam account, the game will be deactivated and removed from your account soon.

We're really sorry about the whole situation. During such huge sales like Black Friday, where we have so many discounted games, such mistakes sometimes just take place. As a small form of compensation for the situation we're offering you a 25% discount on your next purchase on Games Republic, as well we're keeping your free Anomaly 2 game on your account.

If you have any questions please contact us at [email protected].
Once again, sorry for the situation and we hope to see you in Games Republic soon.

All the best,
Games Republic Team

Well, I have had a think about this tonight and decided that I'll follow this up twofold. I'll be emailing Gabe Newell to see under what guise the request to revoke keys was made. If necessary, I'll issue small claims proceedings in Malta. What worries me, is this could set a precedent. What are the rules about revoking keys bought legitimately? These muddy waters need clearing and I'm happy to pursue it.

I didn't manage to get a copy after trying for over 2 1/2 hour ..... but if I did, I guarantee I'd be keeping the game.

Games Republic cannot legally enforce what they are trying to do, due to the receipt of the code and redemption, along with payment being taken, an exchange has taken place which forms a contract. For them to revoke the code would breach that contract and the purchaser would be able to take them to court for damages.

To say you can keep the 2 games that nobody even wanted (or probably knew about) and offer a 25% off voucher is a goodwill gesture and credit to them to try and resolve what is *their* issue. However that gesture can be refused and an insistence that the contract remains in force be made.

Good luck to all involved, seems to be a mess that could cost a company massively and ultimately put jobs at risk, fair play to anyone who accepts their offer too.

Just to add to the ambiguity in this scenario though; technically you never own any games purchased on Steam (3rd party keys included) you are merely leasing the use of it until Steam or the developer decides you are not entitled to it anymore.
Not saying what you said is wrong ... but it's far from black and white

Although I sympathise with Game Republic's situation and wish them no misfortune, I think they're taking a serious risk requesting Valve to revoke the redeemed keys. They should seriously consider legal advice and perhaps it could set a precedent for future digital sales contracts? I didn't purchase a copy so I have nothing to lose or gain, but the goods were dispatched and the consumer is in the right.

Here's a.... brief version of "the law":

In stores:

If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse your money and withdraw the product from sale.

If a pricing mistake is not noticed and the customer pays for an item at the reduced cost, the purchase is considered a legally binding contract between the retailer and the customer. The shop has no legal right to claw back any money if it later realises there has been an error.

Online:

The situation is not as clear-cut online.

The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

According to Screwfix’s terms and conditions on its website this week, it only accepts orders once it has delivered the goods. It says the processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

As with in-store purchases, once a customer has received their order a retailer generally has no right to claw back any money.


I'd think anyone wishing to kick up a fuss over this will likely get their way.

We all enter these obvious price mistake rushes knowing the risks, so I am not bitter about anything (except maybe that even with the discount voucher their prices are still way off being competitive :wink: ). However I would like to understand more on exactly how the activated keys are being revoked for my personal knowlege about what is actually legal when such events arise, and what exact reason is being used to revoke a seemingly finished contract of supply an item for a given price well after the item has been supplied and used.

Depends on the publisher, can take anywhere from a few hours to a couple weeks depending on how fast they act on it.

I should have made a new Steam account and play in offline mode, lol.

They've refunded mine on paypal

It will take about a week before it is removed judging by how quick steam support is

think i will join you derp, sat looking at my game on steam... if they dare touch it i swear bad things going to happen.... feel like an old man with shotgun defending his property haha

*Gets fresh popcorn*

Yes, no one is saying not to correct the price error on your site, but your terms say that isn't allowed to affect purchases already made

I'm not a lawyer, so here's my amateur analysis.

Either there was a contract or there was not.

1. There was a contract.

If there were a contract, the contract would be governed by its terms, in accordance with local law (in this case, which is dictated by European Directives). The terms do not allow either party to withdraw from the contract.

So I presume they're relying upon...

2. There was never a contract.

If they're saying there was never a contract, they'll need to say why. Because it sure looks like there was one... They advertised a game at 80% off during Black Friday, while they were selling other games at up to 90% off; they took our money; they thanked us for our order; they issued us with keys; etc.

Now, one can still argue that there was no contract in some circumstances. For example, where it was always obvious to all parties that it was a mistake.

Was it always obvious that £13.99 was a mistake? Are they sure the courts would agree with them on that? £0.01, perhaps, but 80% off, on the biggest sale day of the year? I wouldn't be so sure.

It's not a perfect comparison because you put it up for an auction and had to settle with the ended amount. If you had set a "Buy it now" price to £1 and still posted the item then it would be a fair comparison.

Well that didn't pay me, this does :smile:

Sales periods are prone for price errors and yes the company is at fault for it but it's probably not all down to Games Republic for the revoke decision, as I said it's likely down to 2K games.

how is it different? hahaha the only difference is the site and psykix is a seller on ebay and Games republic is a big company. well said psykix.

It's a perfect comparison. I sold something that I lost money on, and still completed the deal. I could have cancelled the Ebay transaction (much as you are doing with me) but I have integrity, so I didn't.

Preferred it when you was highlighting killer deals on t'other site personally, but I really hope things are still going well for you :smiley:

The discount code for compensation is pathetic really. even with the code they provided I can get it cheaper elsewhere without using a code so why would I give them my money?? End of the day I bought a item and they took it off me that's breaking the law and it's terrible customer serivce. whoever made the mistake has made the decision to put that price on and people paid money for it and they then realise it's a mistake and think it's okay to take it back from us?? no no and no

I'm pretty amazed that they are allowed to remove something from you once the transaction is complete.

Imagine going to a store, buying a game, and then they come knocking on your door asking for it back.

It's poor show really. Weighing up my options at the moment.

I sold a Blue Microphones Mic on ebay this week - I was amazed that it went for £1 as only one person bid on it. I also only charged £3 for delivery, and delivery actually cost me £4.45, not including actually going to the post office! I still posted it. It's called honouring a transaction.

Maybe they could learn something.

GRPaul - you're not handling this very well at all.

I understand frustration and bitterness because of this situation, but with all due respect, it isn't a good comparison. We are doing what we can to compensate our mistake - every consumer can keep two games that came free with a purchase (Anomaly 1&2) and received 25% discount code on any title in our store.

I understand that for many it could felt short of expectation, but we had to correct this price error.

It depends on the payment method - if you paid with PayPal, you will receive your money back today.

I just feel bad for that one guy who made this (frankly simple) mistake. This one mistake will have caused lost money, lost business credibility, staff having to work in overdrive and all in all loss of future sales.

Wouldn't wanna be that guy right now...

GRPaul, I understand the difficult situation your team is in however if possible please could you confirm that this won't have a negative impact on our Steam accounts. I found evidence of another website using fraud as an excuse to revoke the keys in a similar pricing error situation.

i wouldnt be happy your right zafir but if it was my mistake thats my fault.... and as someone said in there terms it says nothing about re taking the product once its been paid for.. so they have no stand point legally even in there own t and c's

Just 3 x 1 star reviews has dropped their trust pilot from 7.1 to 6.2

If even 10 more people write a bad review that'll be their trust rating down the crapper

Just think, this is probably the most amount of revenue they've ever generated in one day. Record number of new users. Record number of site visits. A fair few of those would return to buy games in the future. They've certainly got their name out there.

They could just cut their losses and treat it as marketing costs? But instead they're deciding to break the law and shatter their reputation in the process.

Anybody like my email to them about it all
Hello I received an email from you stating that the Civ 6 game I paid for is being taken away from me because you made an error. Well I'm sorry but you can't do that. Firstly the law states that all items must be given to if the customer has paid which I did and secondly your terms and conditions don't state that if you make a error you can remove the game from my account. That is not fair at all.

I am not happy at all and it is a disgrace that you take the game from my account and refund me without telling me first about it.

I ended up staying 3 hours to purchase this game because your site was not working properly.
And then you take away the game from me.
Absolutely terrible customer service.
The 25 % discount you sent me is simply a bribe to make us pay more than what I originally paid for.

As a company you should honor the price that was paid for as firstly it's the law and secondly it's giving customer service to the customer.

I hope you see sense and you will get in touch with me so we can resolve this I a good customer service way

Kind regards
James






Sent from my iPhone

I don't know where they are based - Someone mentioned Malta - there website is in France...

So either way if they are based in the EU then it will mean law will def be our side..

they have just refunded me and im playing the game now, if they take the game from my account they will wish they didnt....

They refunded me on Paypal but I didn't ask for a refund, I'd like my purchased honoured. As is UK law.

In case this is of any use to anyone... Details of the small claims process in Malta.

Be sure to leave your reviews. :wink:

https://uk.trustpilot.com/review/gamesrepublic.com

How long has a cd key reseller been able to physically withdraw a key from your Steam account? I wonder if they are using "fraud" as an excuse to get the keys revoked.

Would be very interesting to see where this stands from a legal point of view.

Either way I expect they will lose a ton of future business because of this.

but now i cant spend it on black friday on other things i bought it and wanted play now, if they take i have to wait causing inconvenience to me for there mistake.. im 99% the law is on our side, ive never heard of steam letting people take there customers games, unless it was fraud or theft... and this time it wasnt so.. no grounds to cancel...

What reason has been given to STEAM to block/remove these keys ? That these has been stolen or we got unauthorised access to them ?

Asking because I want to be sure that my Steam account will not be flagged because of your pity mistake.

just got the same email as other people basically saying there going to try and take the game from my steam library..., if they do take my game that i paid for and spent hours trying to get and i have played the game for 3 hours for them to basically steal it, right out from my library is surely not allowed, it is the same law for digital to discs so if i bought game in hmv for 10 pound cheap and they realized would they come to my home and take the game? i will leave no end of bad reviews and complaints if they do this... this cant be legal and if so.. im going to start selling things and if i then decide i want it back... just take it... right>?

good idea, im sure many times its been established that digital games, films, songs etc are instant receipt as in if u pay, and are given the product it is no different than buying actual disc or t shirt or anything so if in any other case you go home happy with your bargain and have it took from you there would be riots... its so pathetic... they made the mistake they cant just rewind time and collect all there stuff back... live and learn... good luck dude/lady

Just received this:

Dear customer,

Thank you for purchasing Sid Meier's Civilization VI Deluxe Edition on Games Republic. As you noticed the price for such new game was really low. Unfortunately, it was too good to be true. The discount for Civilization VI Deluxe Edition was a price bug on our side.

We're really sorry, but we need to cancel your order for Sid Meier's Civilization VI - Deluxe Edition. The money for your order will be transferred back to your bank account within next few days. If you already activated the game on your Steam account, the game will be deactivated and removed from your account soon.

We're really sorry about the whole situation. During such huge sales like Black Friday, where we have so many discounted games, such mistakes sometimes just take place. As a small form of compensation for the situation we're offering you a 25% discount on your next purchase on Games Republic, as well we're keeping your free Anomaly 2 game on your account.

If you have any questions please contact us at [email protected].
Once again, sorry for the situation and we hope to see you in Games Republic soon.

All the best,
Games Republic Team

*Eats popcorn*

Please contact our support, they will look into your case once again.

At the time of contacting you, I hadn't used the key nor started any downloads so I'm not sure why you're saying that. Why would I use something I wanted refunding? Obviously, I've since downloaded the game as I had no other choice but to accept it so I assume GR Credits is out of the window?

Anyone got an extra key, I'm interested. Don't mind giving a man profit :smiley:

Edit : Naaa, scrub that idea if they're pulling them

Looks like a good background for a lawsuit. If case would be opened in court they would have to pay costs what at the end would cost a lot more. It is funny that T&C of companies works in both ways. If Court agrees that it is fair for company to not accept returns if buyer makes a mistake it should allow also for buyer to not return key if mistake happened on sellers side.

Sorry for the typo :wink:

I dare say you need one but I'm going to decline the offer... :smile:

I'd never use GamesRepublic again. First time I used them was a few weeks ago, I bought a game and automatically assumed it'd be redeemable on Steam, silly me. So when I notice it's not redeemable on Steam I contacted them and asked if I could refund it, hadn't even downloaded the game or used any keys. They ignored my email until I contacted one of the staff on reddit and eventually, they replied with basically "no."

Sure it was my own fault for not checking first but a bit of compassion wouldn't go amiss, especially since I didn't even download the game. Oh well, crap company anyway. :laughing:

So what part of your terms and conditions lets you remove a valid purchase from a customer? It being a price error on your behalf doesn't stop it being a legitimate legal purchase. According to your terms under the payment/delivery section you're obligated to provide what was purchased. There is nothing in your terms that says you're allowed to remove things from peoples accounts unless they request a refund.

" (a) purchase shall be deemed made by the Parties upon recording the payment of End User at the Company’s account," " The Company is obliged to enable mentioned download link to the fully paid Application" and that "all payments for the Applications are not refundable" Payment has been taken. The purchase is complete. You have to honor it.

What does that mean though?

Are you going to get the games removed from Steam if already activated like you stated?

See you created your account today so are you geniune or are you a fake?

Hi, Paul from GR here. I have seen that you already posted our announcement from Reddit, but nonetheless I just wanted to repeat it and answer any of your questions (you can also message me or [email protected])

As you noticed the price for recently released Civilization VI Deluxe Edition was really low. Unfortunately, it was too good to be true. The discount for Civilization VI Deluxe Edition was a price bug on our side and the deal is no longer available. We will contact people who bought the game via e-mail regarding their orders with further details.

What I been told by a couple of people is Steam only revoke keys if they are asked by the Publisher..

A friend bought a cheap key for Dirt 3 and the key was removed as Codemasters said the keys were stolen and the game was removed.
However this is a different scenario and the keys are not stolen - So I believe they can't do anything and Steam have probably told them it is their mess up..

Either way the consumer gets screwed out of getting the game cheap, and individually we lose a game most of us wouldn't purchase unless it came under £20 anyway.. Or Games Republic lost potentially thousands.. If they are selling the keys at realistically a lose of probably £5/£6 a key then over 500 orders which is potentially how many bought the game although I reckon it could be more than that - Games Republic have lost about £2500 - £3000 realistically.

Personally they should honour it as it would be good press and people will see them in good light - If they get all the keys revoked the backlash could be huge for them and the reputation hit could send them out of business.

Looks like they might be revoking keys

On header says up to 90% off, but this is not error prices?

I have just tried mine, benchmarked it and it looked good.

Maybe Steam told them they wouldn't revoke the keys because Steam don't want the bad press, and that would leave Games Republic trying to spin it into a positive PR exercise :-)

I still have the game in my account.

[–]SolostranGamesRepublic Rep 6 points 5 minutes ago
Dear Redditors,
As you noticed the price for recently released Civilization VI Deluxe Edition was really low. Unfortunately, it was too good to be true. The discount for Civilization VI Deluxe Edition was a price bug on our side. We're really sorry, but we need to cancel orders for Sid Meier's Civilization VI - Deluxe Edition. If you bought the game, your money for the order will be transferred back to your bank account within the next few days. If you already activated the game on your Steam account, the game will be deactivated and removed from your account soon.
We're really sorry about the whole situation. During such huge sales like Black Friday, where we have so many discounted games, such mistakes sometimes just take place. As a small form of compensation for the situation, any person who bought the game will receive from us a 20% discount code for the next purchase on Games Republic and they will be able to keep bonus Anomaly 2 game on their accounts.
If you have any question, please DM me our write on [email protected]

I hope you guys are right, but really I just see them directly talking to steam and pleading for them to the revoke the keys. My guess is steam will comply and then what can we actually do even if it's against some rules here?

If it were a physical game, the contract would become binding once the game was dispatched.

I'd assume as its a digital game, which is effectively dispatched instantly, the contract is instantly binding?

Under UK law I thought they couldnt legally revoke a sale either, no matter what there EULA states

Never seen steam revoke keys like this before, keys are normally only revoked by the publisher for fraudulent purchases not misprices

I thought legally they aren't allowed to do this..

Once a transaction has been confirmed and money taken they don't have a leg to stand on..

I might be wrong but I am going to look into this.

I emailed their Customer Services this morning but so far no reply and they took the money and confirmed the order

If they don't supply the game then I suggest mass negative Trust Pilot to take their rating down to 1 star. If a site can list a game cheap, take money then cancel it whenever they refuse to honour it then they cannot be trusted

Woohoo so hours spent in the early hours of the morning and all that 'hard work' will be undone.

I guess it was too good to be true

True steam keys can still be cancelled even after activation my guess is there trying to revoke all the licences sold

If they've snatched back keys before use no reason they wouldn't surely they cant have sold that many wouldn't they have ran out of keys in their system, with their god awful checkout last night cant imagine that many orders went through

Terrible company then, you have no choice but to honour the sale once you have given the item to the customer, you cant take the item back before the customer has had the chance to activate it

Mine is still in my steam...did you guys activate it before they took it out of your games list on their site?

Order didn't confirm until 4am must have took hours for that page to load was asleep

if i click Civ on the page that was open it shows up but says Transaction was cancelled

i don't even have that technicaly they have stolen our game

I guess if it was activated then they can't take it. Luckily I after going to bed at 3:30 I still had to get up at 7:30 for work so quickly activated it before I left. Mine is still in my GamesRepublic account and Steam.

sorry for you guys :disappointed: in was a painful night....

I purchased it last night, but fell asleep before the confirmation arrived. That came through in the night, but they've removed the game from my account and still have the money. Hope they sort it soon.

Is the thread bingo card no longer allowed? :stuck_out_tongue: There'd be close to a full house by now.

correct so i want my game

Can't believe they're taking the game away from people who got it. Screw this company. Never using them

They've removed the game from my account. Extremely annoyed at that. They sold it and even gave confirmation, then took it away.

I did post earlier this morning and after many hours of trying like many could not complete the transaction. I would like to ask again if someone possibly ordered 2 keys that I could purchase one for my son please, would make his day. Really appreciated and thank you in advance either way, Daz.

Why did I go to bed so early?! Damn it!

if anyone has one I can buy please pm me, I spent many hours trying without success :disappointed:

well they have to honor it seen as you have paid for it

On a browser I had open with Civ 6 when it was in my library, when I click the game it says "Transaction was cancelled". Looks like they are cancelling orders placed last night... Without refunding at the moment. Great

My copy doesnt show up in my games list anymore..

I'd really appreciate that :smile:

Sent, thanks mate :smiley: Got to go out to work but will be back later today.

I'm not feeling very civilised this morning!
That blue bar is burnt into my retinas :disappointed:

Can you pm me your email, I can't as its a new account I did have an older one but cannot remember the details for the life of me!

They has changed low discount 15% (£42)

got a few zzzz having failed to purchase before and now have a weird situation where game still half appears to be in basket. Have registered via another browser.

Basciallly I cant see it in basket but it is still showing 13.99 total to pay. I added another game for £0.29 hoping that might fix it and total now £14.28. It seems it will let me proceeds and pay - if i do any chance i'll get civ?

I purchased it twice if someone wants to buy my second key off me.

ho hum, was worth a try. But yes, it looks like the deal (pricing error) has been removed. Congrats to all who got it!

I think the game has been removed now. I can't find it in the listings (where it was before) and now if you click on the link it says Game not available to buy. Well Done to those who got it. Commiserations to those who spent hours and failed :disappointed:

Looks like it's over - game not showing up anymore :disappointed:

Damn

"The service is unavailable."

Success. Taken me about 4-5 hours.

Here are the tips I picked up on route. I'm sleepy, Im sorry theyre not written up all that well, or if any turn out to be inaccurate. feel free to correct me.
Most of these revolve around the fact that you need to each thing one at a time and to WAIT between page loads. Don't be clicking buttons a ton of times.

So go and get a cup of tea, and put on some tunes, because you'll need to be patient and persevere. no point getting worked up!

Expect cart-add / product page / transaction pages to fail many, many times.
Expect pages to take 5-15 minutes to load.
Expect pages to fail. Error 500. No response etc.
Expect CIV to disappear from the cart page, and to have to repeat the steps to add it.

General rules on refreshing:
-If a non-transaction page stops loading (no animated swirling icon indication on your browser), refresh.
-If a non transaction page is loading but nothing has changed/appeared on the screen yet, refresh after 5 mins.
-If a (non transaction) page is loading and has already partially loaded (wire frame stuff appearing but buttons/info missing), leave it for 15 minutes before trying a refresh. It looks like nothing is happening, but it almost certainly is. You can, however, keep trying in other browsers:

Multiple Browsers:
-Use one GamesRepublic tab per browser. Don't use multiple tabs in the same browser for anything other than refreshing the product page. The site throws an error if it detects a product has been added twice. I had one Chrome, one Firefox, one Internet Explorer, which I used when trying to open the product page, cart page, account page. This method also means you can try to open a different account in each browser.

Registering a GamesRepublic account:
-Register an account before adding the game to the cart. This is not absolutely necessary, but because the site is liable to fail quite a few times, with different errors produce able during cart-adding AND during registration, asking it to do two things at once is asking for more trouble.
-Note your password and login details in notepad, so you have them handy during the whole process. You don't want to have to request a reset.
-If a Captcha times out and prompts you again during registration, before the GamesRepublic loading bar completes and confirms success, refresh the whole page. (I'm not 100% but I believe that the captcha is required to work the first time for registration to be successful. Perhaps someone else will confirm)

Keep your email open in another window.
You will probably receive the 'Welcome to Games Republic' email long before the GamesRepublic page has updated to confirm same. The simply just close the GR tab and use the confirmation link in the email to return to the site, which will prompt you to log a password.
Make sure to remember to copy/paste the email confirmation link, if you were using a non-default browser to register.
-Once you have entered a password on GR, you might be stuck waiting for that 'page 3 of 3' to load. So use the same tactic again - use the next email from GR; 'Registration Complete!' as confirmation that you are logged on, and go straight to the product page.
-When you return to GR, you may be showing as logged out (with 'Log in' appearing at the top). However, as long as you are in the same browser you used to register and to confirm registration, you are actually logged in, and shouldn't be prompted when you go to your cart.

Adding to cart:
-You can use this direct link to get the page. Remember rules on refreshing.
http://gamesrepublic.com/game/strategy,sid-meiers-civilizationr-vi---digital-deluxe,11019.html
-Once you hit Add to Cart, wait. Press it ONLY ONCE, deliberately so you know you've done it. Your click will register. Dont hit it again, dont refresh, or it will throw you an error.
It can take 5-10 mins for it to change to 'loading', and again for the item to appear in your cart.

Cart and Payment
-You can click on CHECKOUT, in which case observe the 'deliberate click + patience' rule, or you can now just open this link in a new tab. Either way, if it doesnt fail straight away, wait for the page to load!
If it hasnt appeared in the cart, use the product page link and try again.
https://gamesrepublic.com/Cart
-I recommend using Paypal. This worked for me on the second attempt.

Thank You for completing your order 13.99£
You will be prompted to wait on this page for your key(s) to appear. It took about 45 minutes for me.
Even when prompted 'Now you can download your games', the buttons took many minutes to respond. I kept being bounced back from 'Do you want your keys now?', even when i selected Yes.
But just press and wait :smiley:

good luck guys.

Dont forget to consult this resource of redditors, too
https://www.reddit.com/r/GameDeals/comments/5eqmrf/games_republic_civilization_vi_digital_deluxe/?st=ivxcg02r&sh=b60bde3e

Links working again...odd

Nvm getting error adding to cart, I'm off

I've been trying since the deal was posted. Was close many times on the proceed to payment screen, but no luck :disappointed:

Link is now dead.

Fixed by the looks of things?

Looks like maybe they have pulled this now, I'm having no joy anyway

ni get your pain, you're not alone brother

Appreciate the tip but it's now emptied my basket and refuses to add anything back in :neutral_face:
Always seems to happen to me with these deals, I'm always one of the few who simply can't get their order through no matter what.

Got it after 3 hours, downloading from Steam right now.

great finds. thank you.

great finds. thank you.

Managed to get my order in, Hit the refresh and as it's doing it click on the payment straight away. it worked for me.

I just got completed order...no confirmation emails yet...but might sleep on the rest now :/

yep, 3 hours no luck ... could have gone pimped myself out and got the full £60 to get it off steam in half the time :/

I've managed to register and get to the payment page and then it's just sitting there doing nothing.

So, created an account, managed to get it to stay in the basket. On payment screen. Clicking on "Proceed to payment" does nothing. Do I just sit here and wait like I have no bed to go to or what?

Yep, I surrender as well. Better getting some sleep, I reckon.

im giving up, been at it for 3 hours now :disappointed:

no amount of discount is worth that much pain and the deal says its on till the 29th.

I was looking for LGA2011-3 CPU because I got Asus X99-Deluxe for silly price today but nothing was in a good price so I bought this one (i7 4790K) to trade in to CEX and to get something from them.

There was only 1 available today from marketplace seller and fulfilled by Amazon so was pointless to post a deal.
It has been shipped so hopefully I will get it today. If anyone is looking for a CPU I recommend CEX.
They do not have good prices but 2 years warranty is nice for CPU.
Of course better to pay with vouchers bought from HUKD (saving of 20%)

BTW: I never buy directly from marketplace sellers if order is not fulfilled by Amazon (too many scammers recently).

Literally just getting "this service is unavailable when I try to load anything on any browser. I was just about to actually get to payment after over an hour of hassle as well. Anyone else getting this?

Just keep trying mate it's 14 quid for a 60 quid game defo worth the effort

30 minutes wasted to register and order, and over an hour on screen "in progress" . After I got email from PayPal emails with confirmation from Games Republic were sent immediately. After clicking in "view game collection" next 30 minutes of waiting to reveal keys and... it was a long night.

A bit of disappointment (LG G5) and few bargains (DA:Inquisition GOTY for £5, CIV VI Deluxe for £13.99, i7 4790K CPU for £51 and few more things). It was a good night.

Time to go .Good night everyone and hope you get your keys :smiley:

Kill me!

possibly, after 2 hours, now got a cart empty an add games, not even been able to register!

People on reddit are saying this deal has now been fixed... confirmed?

2 1/2hrs later...... finally got payment details in and processing request please wait....... WOOHOO

ok finally got the codes, was wondering is it only for windows or does it work for mac as well?

Yeah I really need to upgrade from my fx 8320 but cpus+mobos are so expensive.

I've registered but every time the login part just load indefinitely.

arrrrrrrrrrrrrrrrrrrrgggggggggggggggghhhhhhhhhhhhhhhhh my cart is empty again!

good good just have paitence. im propeer tired now ahaha

Mine has finally been accepted and it now being processed woop

Cheers. Making some (slow) progress now ...

Am I the only one who can't even add it to their cart? Let alone buy it

did people use paypal or card to pay??

yeah eventually it will register you. it does take ages just leave that page open then open a new window andkeep checking you email for it. once thats done you have the pleasure of waiting to pay for it
just have some paitence

finally got email confirmation fro registering now to purchasing hahaha

i have to say, props to everyones resilience at 2:30 AM. Might as well get comfortable

I'm getting this same message and I *didn't* submit any payment at all. Confused. Might clear my cache and give it another go.

Anybody got any tips on how to even register it's just saying that I cannot connect to the reCAPTCHA

I think I'm going to stop trying now after about 40 minutes. As smashing a deal as it is, I'm just making no progress and clearly their servers are just too full. Good luck anyone trying for this!

type the country in quickly and itll fetch it

Hi all, if anyone has bought this and not going to register the code then I would be interested in purchasing one for my son as he is looking for this game, a long shot I understand but worth a try as I cannot access the site and been trying for the last hour, thanks Daz.

got to payment again and it emptied my cart, grrrrrr

Added the game to cart but couldn't make a account. Can't choose my country... RIP

I didn't get that. You could try looking at https://gamesrepublic.com/user/mygames to see if it shows anything in progress, but I'm not sure if anything will show up there before the order is fully processed. If and when it does go through, you should get an email though (with the same link).

If only there weren't so many of us trying to get at this... If only we'd form an orderly queue :smirk:

5% off code that takes forever to arrive = REGISTER-5-OFF

I have not got that message but when I try to redo the transaction i get the message "order is in progress, we will need to cancel before we can make any changes. would you like to continue?"

It's the country that;s throwing me out - can do the captcha surprisingly, just says cannot accept null country ... too scared to F5!

So, I saw the deal shortly after it was posted, site was already slowing down, managed to register shortly after half past, managed to pay via paypal, eventually, and... an hour (!) later, it actually went through (that's when the paypal confirmation email and a confirmation email from the site arrived). I was then able to get the key and activate it on steam.

So if you're waiting... it might actually go through.

Aight, Cheers

After payment, I just had a 'thanks for your purchase' page with something about the transaction being processed for the game for over an hour before I got a confirmation email from paypal. It looks like there's an overloaded server somewhere very slowly chugging through transactions.

oooh up to the select country ... from a list of none!

That's a Maltese company controlled from Poland (tax reasons), so I think that they will try to cancel these orders. Anyway, it's 3:02 at Poland, so they'll change the price maybe in 5 hrs

Drat, i missed this, well done to anyone who managed to get a key.

I got close to this, even let me fill in my PayPal user/pass and then said one or both were incorrect and proceeded to cancel my basket. Boo. Don't think this one is in my future sadly!

this aint happening. i suppose even though its late in uk this must be viral worldwide by now and chance of checking out is now nil

i finally managed to "get it" took a while from that part, as i expected it to just show the key....
but its activated... finally..!

such a great deal, hope you manage to "get it" tonight too! took two hours nearly for me (and i already had an account set up)

right time for bed, long day at work tomrorow.!

Still trying to pay for it. Feel like somebody might have done something to their servers...


EDIT: Gone through, but with a scary as hell "Service unavailable" just before an email arrived! Now to just get the code from the website...

ahh well...worth a try I suppose :disappointed:

what format do you put expiry date in as?

and it is likely we will have to try for that long to get this at £13.99

probably going to have to wait for a few hours. site completely not loading at payment

site is down now

we will probably spend more time trying to get the game than playing the game

This reminds me of playing CIV5, make a play and then wait a bit. before you know it 2 hrs has passed.

proceed to payment is not working

There isn't even an email confirmation for the purchase for me. Did you get one?

dont click anything even when the captcha ends, just let it continue.

that blue and white scrolling bar...

i cant register as the captcha ends before i can egister

You don't get emailed your code you have to go to my games and then select Civilization 6 and click get now.
You can access your code straight after purchase.

damn country wont populate on the registration drop down - any work around?

Thank You for completing your order 13.99£

And it shows "transaction in progress". I have been waiting over 20 minutes and it still says the same thing. Haven't been charged on paypal nor did i get any email. Ridiculous...

god damn websiste, Ive even processed payment and had a 'Somethings gone wrong' message! Im here till this is done

Third time lucky :stuck_out_tongue:

Got my code and installed..

Thank you.. Biggest bargain of Black Friday.

getting this service is unavailable :disappointed:

Trying to register and I've now had to re-verify the "I'm not a robot button" 5 times. Should I stick with it it just reload the page?

just got my Dear Citizen e-mail finally...

i'm about to "get it" before i go to bed!! YEEESS!!!
Oh thank God. I can sleep now :smile:

I won't sleep till I get my code.

Managed to get an order through, waiting for the code now!

If Carlsberg did Black Friday....

An hour later:-



Thank You for your purchase

Your transaction is being processed now. It may take a few minutes. Please, keep this page open in your browser.

Can't even register :disappointed:

I can't get past registration, it just will not create an account

Noooo! About to go to bed :smile:

Awaiting confirmation.......Took 20 minuites to get this far......

Received an e-mail after thinking payment failed.

"Dear Citizen! Thank you for your purchase at Games Republic.
Anomaly 2 FREE
Sid Meier’s Civilization® VI - Digital Deluxe 13.99£ "

Yep, thanks. just now got that window, just waiting for the key to appear in anticipation :smile:

Edit: got the key, reedemed. Thanks all :smiley:

Wahoo, mine just came through :smile: - Thanks OP

I was brought straight to the redeem page after payment.

Since everything is slow just be patient. After hitting get it and confirming the warning about a refund no longer being possible, my key was all X's for about 90 seconds before it auto refreshed to show the key :wink:

After clicking Get It, a window popped up after about a minute with the key

Nice one. how long did it take for the key to appear? Im pressing "Get It" on "my games" but nothing is happening. :/

Could some people sod off, and just let me buy, be at it for over 30mins /s

Definitely a price error, doubt anything will happen to their site for a while since they're European and more than likely asleep.

Imagine they'll either honor or end up refunding. Take advantage while you can then :P

Oat, did you get the key when the page refreshed after payment.. or go into your profile part on the page...?
i seem to rememebr last time i used these guys (for a free anomoly korea code) it was very slow too..

I swear the internet used to be faster in the 90's

That site gave me horrible flashbacks of being on a 56k modem.

YES !
'Thank You for your purchase

Your transaction is being processed now. It may take a few minutes. Please, keep this page open in your browser.'

going straight in my basket

^^ I wish /s

Been trying to nab this from the first minute Buzz posted it. I hate Black Friday.

I'm oot

Oh sh*t is that the time?

Well it was an exciting few hours. Thanks Buzz :wink:

It didn't complete the PayPal payment for me and then deleted it from my basket and can't re-add it now..

Can't even register. :P

We're all mad doing this at 1 in the morning. :laughing:

30 minutes well spent. Thanks for the heads up.


Edit: Just confirming this as working. Got the key 2 minutes after paying via VISA. Didn't want to risk paypal in case they wanted ID or some other crap.
Very happy I did not go through with buying this on release.

Been trying since this was posted. Can't even register. :disappointed:

nothing happens for me when i click on proceed to payment, oh well.

If anyone can do it for me I'd pay through paypal.

OMG it is working guys! I just got my key!!

Transaction processing... c'mon, gimmie VI!

Numerous people on reddit have gotten keys and confirmed it's Civ VI Deluxe Edition

Same here. If the order's complete why do we have to stay on the page? Makes no sense to me.

i got that.. then this

Transaction

Thank You for your purchase

Your transaction is being processed now. It may take a few minutes. Please, keep this page open in your browser.


somehow i think it may take more than "a few minutes" .. but fingers crossed... this is awesome for the Digital deluxe version if it does go through!! heat for the mis-price to the OP!

The service is unavailable.

Meh. Site exploded.

Guess I'm waiting 6 months for this price again XD

Finally managed to proceed to payment

Hopefully it will let me checkout at some point, preferably before this deal expires on 29th November.

Expired

Edit - internet died, feckin BT

It's usually okay, it's just the traffic killing it.

The website is selling just the normal edition for 42.49, It feels like there is supposed to be a discount maybe not 80% but still holding out

Put 15 in my basket just waiting to check out

Purchased 15 mins ago still awaiting it to confirm.... lets hope its Civ 6 lol

Can anyone confirm you get Civilization 6..

The description states you get Civilization 5

I can't even go to cart, so slow.

Brilliant find, site is very slow - guess its to be expected!

it says in the description includes Civ V

Plop, it won't let me buy it. Site crashing. Shall try later!

Can't bloody order! No checkout buttons in basket screen. Refresh and it empties basket?

Anyone redeemed? Still trying to login

INCLUDES:

Sid Meier’s Civilization V (game)
25th Anniversary Digital Soundtrack
Four post-launch DLC packs that will add new maps, scenarios, civilizations and leaders*

Doesn't say it includes civ vi

just saying transaction in progress at the mo :/

Anyone actually managed to order it?? I can't get it to work:(

Admins you are doing amazing job tonight! It's buzzing on here and your keeping on top of these duplicate deals like flies to s*** good work :smiley:

I can't stop refreshing!!

Code REGISTER-5-OFF for another 5% off

super wow!!!

theres my weekend gone

damn... thats a great deal, if its true

managed to order one! <3

Any confirm what key you get? Site is soooo slow

Stop making me spend money! I should be in bed but I keep refreshing hotukdeals.

I think I may have a problem. Credit limit being one of them.

It doesn't say in the description that it includes Civ 6 so its most likely just a mix-up.

Site is borked!

OMG!!!

Site is crawling

WOW !!!

Legit?