A sim only deal on a 2 year contract? No thanks, even if it is good value.
2 years is handset contract length and the main selling point of sim only contracts is that they are usually up to a maximum of 1 year.

From Techradar's own article: "SIM Only deals are usually the best option for those people who are out of contract but want to wait a while before they upgrade,"

I don't understand why people are moaning about this being a 24 month deal....I get the fact that 12 month and monthly rolling deals are more flexible but if you find a good value 24 month deal you are locking in to a good rate for two years. I doubt there'll be many deals available with shed loads of 4g data at this price. Hot from me!

Key word: 'Contract'

Lol why does it being 7gb rather than 6 or 8 make you not like it . You got an odd number phobia?

I can't see it

got it thanks so much

A sim only deal on a 2 year contract? No thanks, even if it is good value.
2 years is handset contract length and the main selling point of sim only contracts is that they are usually up to a maximum of 1 year.

From Techradar's own article: "SIM Only deals are usually the best option for those people who are out of contract but want to wait a while before they upgrade,"

yup 2 years for a SIM only is prohibitive. 12 months is that absolute maximum IMO

bloody good deal imo

Nice one! Is this including VAT?
I pay £16pm for the same except with only 4Gb EE data for the past 2years.
As I now mostly only use data at home whilst connected to wifi and occasionally on my work breaks I only need 2Gb min data for out and about so this will save me a few quid :sunglasses:

If I could rate this ice cold I would. A 2 year contract on a plan that's, bar the data, worse than many monthly sim only contracts?

Incidentally, look out for Virgin Media sim only contracts over the next few weeks. They're going to release one with 5GB of data and 2500 minutes for £10/month I think.

24 months.

Plus £20 quidco

Tied in for 24 months pants deal

I don't understand why people are moaning about this being a 24 month deal....I get the fact that 12 month and monthly rolling deals are more flexible but if you find a good value 24 month deal you are locking in to a good rate for two years. I doubt there'll be many deals available with shed loads of 4g data at this price. Hot from me!

£12 a month with 10gb and unlimited texts/minutes on O2...

EE are ****. They won't change the contract you've taken it out. My mate got the 18.99/m the one with 5GB, and then all these cheaper ones came out a week later.

He rang them and they literally told him where to stick it..

it's a good deal to someone but not me, you wouldn't get me signing up to a 24 month contract no chance!

I don't see the problem in signing up for 24 months, If you think the deal is good value and there's nothing cheaper. Especially if you buy your phone outright.

not if you go through retentions :wink:

So you have to be an existing customer?

It is a very good deal and actually being for 24 months is a bonus..at least you dont go through the hasstle of switching after 12 months

24 months is too long a period to get locked in a contract, unless it gives you a handset. I am already tired of my 12 months, after 5 months. they won't let me upgrade, even if same price now offers better value.
what is great today, won't be after a year anyway, as atleast your data use will anyway increase.

I dont like the fact its a 24 month contract and 7GB is an odd number for data, not 1 Ive seen before.

Sim only deals great if u want to buy a phone separately

IM up for renewel and 12months i would of been all over this. still a great deal though

U cant go wrong with this even if its a 2yr deal!! Im due an upgrade... will see if i can sign up to this!

24 months?! No thanks! Cold!

I'm not really sure what the problem is with the 24 month contract? I doubt you are going to get a significantly better deal in 30 days or 12 months.

just in time before my current contract expires, hot:p

I think he was a month in.. But still..

Not if you sign up in store, that only applies to online or over the phone sales

Might jump on this I'm currently paying £12 but for 5GB but on a rolling contract. 24 months is a bit much

well said :smiley:
op heat added. great deal anyway :smiley:

Bit odd, techrader website lists it as 12 months, however when you click through to carphone warehouse its 24 months!

You can upgrade your EE Sim Only contract after 6 months.
So to everyone saying its a bad deal, think of this, 7gb per month, cheap price, after 6 months upgrade if you need a new phone, or continue with the cheap price (still being able to upgrade any time). In all honesty, if your phone works, have a cheap plan, enough data, why does the term matter when you could upgrade if you needed to? By all means pay £26.99 for this on a 12 month plan or be with a different provider.

Totally agree with you. It's torture having a phone contract for 24 months. For a sim only it's far too long.

in 8 months time the standard price will be around £1 per gig, 12 months deals fair enough but 24 months no thanks.

sky mobile deals coming out soon to they will want to claim customers so am holding out for that but this is an okay deal as long as its the we super fast bb compared to BT snail "4G".

I can't see the deal nor follow the ops instructions.

What gives?

EE just keep throwing free data at me on their sim only so this could work out to be a very good deal indeed if they do the same to other customers too.

I'm now on 6GB of data for £10 a month because they messaged me one day 6 months ago and said hey, have some more data for free on loyalty, just ring us up. I did and said what was the catch? They said none, nothing changes, no contract extension, 6GB of data, done.

£10.00 a month plus VAT for the UK's best network - 4G
Shame it's not 12 months no one likes commitment, but steaming hot esp. if available for business users (cant see why it wouldn't be)

okay I'm on a rolling EE contract.. and can leave anytime

do you think

a) if I call EE, would they match this?
b) If they can't match it, will they be able to still keep my current number or is that not possible? would I have to port number to another network then port it back to EE...

Agreed 30days should drive competitiveness so best to stay on 30days

Those who cant find the offer here it is: - https://www.carphonewarehouse.com/basket.html#20542786?awc=2264_1478380871_da0e157eba9e8c126077719823c57391&cid=Affiliate_Editorial+Content_103504

Wow this is hot given that it's only 3gb more than the BT (EE) deal that was 60p per month. £11.40 extra per month for 3gb more...?!!

mine is 8.5gb

Dead link

Try this https://www.carphonewarehouse.com/basket.html#20542786?awc=2264_1478383658_93134dda6da3c3d411bd8ca38e7ff772&cid=Affiliate_Editorial+Content_103504

Nope!

What's the crack? Why can't some of us see this deal?

Ok I'll bite. Which BT deal are you on about?

The fact that this is a 24 month deal is good for people who only ever use SIM-only and buy their own phones which is usually a much cheaper option. I haven't seen a decent phone contract deal that tempted me for ages.

I'm currently on the twelve month £20 for 20GB per month unlimited voice/text Vodafone deal discounted from £40 per month with cashback and Netflix. In a few months I've got to go though the hassle of haggling with Vodafone and finding a new deal and leaving them if necessary. If I forget, I'll end up paying £40 per month rather than the approximate tenner per month I pay after cashback/Netflix/discount. Similarly, take the BT Mobile deal and unless you haggle or move, you'll lose the financial benefit of the cashback/vouchers after 12 months.

If a deal like this is around next time my contract is up, I'll be tempted. I've got to sort out a SIM-only deal for a friend to go with her p9 lite. I was going to put her on the 4GB EE £9/£10 per month contract (which will double in twelve months without action) but now I'll probably put her on this deal so that she or I don't need to worry about it for two years.

Don't forget new EE contracts come with six months of Apple Music for free.

Also, if you place the £12 EE deal in your Carphone Warehouse basket, then close the tab, go to TCB/Quidco and then go to Carphone Warehouse, the SIM deal will still be in your basket so you can then buy with £10 cashback.

Ok it works for me so if not for you click on the get deal button at the top scroll down to any network options,highlight ee and on the any monthly cost window go to the 3rd one down up to £15 monthly and scroll down to the deal.

http://www.techradar.com/news/phone-and-communications/mobile-phones/sim-only-deals-1297535

then click on EE in the Find your perfect sim only deal box to see just EE deals then click 'Load More' to umm see more and bingo, you're good to go.

http://www.awin1.com/pclick.php?p=3706649881&a=103504&m=2264&clickref=hawk-1047145390 this affilite link is what you'll click on at Tech Radar page

Hot deal

Hot deal

He has 14/28 days to cancel no?

rubbish deal, BT mobile £14.50 a month 15gb with free bt sport +possible tcb

£9.50 for bt mobile customers

Aren't all mobile phone contracts these days just a mechanism to pay off a slightly subsidised handset over a two year period, along with some meaningless amount of texts and calls? Data is everything now, and the last thing they can make a decent whack out off, and the more public wifi hotspots grow, the sooner the networks' operating models are knackered.

Depends on the terms of the 'contract'. If the contract was made in-store (and is not one that falls within the purview of the CCA 1974), then no, not necessarily.

*the price doesn't include a network signal

May well be 7gb to stop like for like comparisons between retailers. Is this bundle an exclusive just for the retailer? Can't have online retailers who advise won't be beaten on cost having problems, this way it's a different contract they don't offer.

That's £2.50 more. Pointless if you only need 7gb.

Thanks for the heads up, I wasn't aware! :sunglasses:

Have been on contract with occasional upgrade for years. Just bought a phone outright. Looking for a SIM only deal specifically with EE because they have the best coverage in the places where I use the phone the most. Previous contract had 250Mb of data which I have always stayed within, but I'm constantly wary about it. This offer seems tempting to me. Is life in the 12 month / rolling 1 month world really that much better than what this is offering? Or is this kind of offer the last throw to lock people in before a seismic change happens?

"Also, if you place the £12 EE deal in your Carphone Warehouse basket, then close the tab, go to TCB/Quidco and then go to Carphone Warehouse, the SIM deal will still be in your basket so you can then buy with £10 cashback."

your amazing, thanks dude!

And for comparison, am I right in thinking that the equivalent plan on the EE site is £26.99 per month?

http://shop.ee.co.uk/sim-only/pay-monthly-phones-AB

Everyone already is an existing customer to a network provider.

Point is you can get better deals with any network provider that you are attached to if you kick up enough fuss through retentions.

who are you with? go through retentions you're bound to get a similar or better deal to this.

Great deal - i'll look at swapping to this as I am paying £14/mo for 4gb currently with EE.

I don't get why the 24 months is a problem - £12/month is a great price for that amount of data/calls/texts, and it's on the best network in the UK (for 4G data speeds). O2/Three/Vodafone can't come close from a data speed/quality perspective, especially if you live in a big city. Not bothering with the MVNOs either as they often have limited access to the "official" networks so to speak which may mean limited rates/speeds for those MVNOs for a period of time.

I have not changed my plan in 2 years thus far as i've not seen anything better..until this. I buy phones sim free which is a lot cheaper than a typical phone+sim combined contract,so all I want is a bunch of data on a good quality network. This fits the bill perfectly.

Unless you are expecting EE to come out with an even better deal in those 2 years, can any of the moaners explain why it's a problem? Would understand it if this was a handset+sim deal, but as sim only..doesn't make sense.

have some heat OP.

Ee were doing few days ago £8.99 per month 4gb unlimited texts mins 12 month
contract.

Is it possible to share this plan with others? I.e. sharing the data

isit from actuall ee official website or third party websites?

'upgrade' with ee invariably means ridiculous deals more a-kin with standard pricing than the discounted deal you took out in the first place. In most cases you will be offered worse deals than the one you're already on.

Remember it's 24 months contract they can put the prices up like o2 always do...retail index price.

I was just about to suggest BT, but they've put their prices up.

Still, the £5 a month is decent with 500mb unlimited texts and mins.

I've just taken out another 12 month with ee for the same reasons. Wifi calling is a god send in my house. I was out of contract and used the "I'm leaving" through retentions deal previously posted on here. Sim only 4gb data unlimited text and calls £7.50 a month (apparently a price match for 3) plus free wifi on the London under ground and a couple of extras.

It didnt look superb-superb on the first place.The 2 year contract makes it worse anyway.
I suppose if you cant wait for some reason you might have to bite. But so many better deals can come out in the next few months.

Three are doing 4gb and unlimited text and calls for £9 - 12 month contract

Imo it's a fallacy to compare against previous deals as data consumption and expectation has gone up massively.

I'm on 18gb unlimited texts and calls, for £16. this isn't bad deal IMO. if it was 12 months it would be really hot.

2 year contract, Avoid

E2Save Vodafone deal, unlimited min and text with 20GB data after cash back works out at £12.00 pm on a 12 month contract

Wow and i thought i had one of the better retention deals at £12 for 2500 mins, unlimited texts and 5gb.
For me personally a good deal is getting more then what you currently have and paying less, thats why i didnt bother when they had that £20 for 20GB and unlimited texts/mins. 20GB would be great but not if i have to pay an additional £6 per month.

I would jump on this deal but 24 months is overkill for a sim only.

​its a lot worse than yours..you get 2.5x data for 30% extra..do the math...the 2 years contract makes it even worse

Tied up for 2 years? No thanks!
I got 8GB with unlimited minutes for 8.50 from EE early this year. It's a 12 months contract which is much better than this deal. Cold!

How???? where????

I'm with EE sim-only and out of contract. Can I switch to this deal without having to go through the PAC code routine?

Thanks!

Turns out you can't see it on a tablet but desktop is fine.
Think I'll wait for now, am sure there will be better offers later this month. EE already have their Black Friday & Flash Sale links in place so I'll see what comes in the next weeks.

Yeah because all companies other than EE let you do this dont they....NOT, buy a car and return it after a week as you have found it cheaper elsewhere, take a mortgage and then ask to change it after it is agreed as you foundbetter interest rates elsewhere.... get my drift.

With EE contracts do not go on the same unless it is a standard contract. Last time I went out of a SIMO the price doubled after 12 months.

24 months is still a big catch and with EE they have extras and EExtras (NOT GOOD and COSTLY). In all likelihood there are likely to be better 12 month contracts with more data, looking at trends.

I'm currently paying £9 per month for 4GB double speed 4G data, unlimited mins and texts from EE. Is this good?

Is that on contract??

https://www.uswitch.com/mobiles/sim_only_deal/95bd818ffc5f2858fdce8ad90cfb324ef4bb68cf?comparison=c3Q9c3RhbmRhcmQmZD01MDAwJnM9YmVzdHNlbGxlciZwPS9tb2JpbGVzL2NvbXBhcmUvc2ltX29ubHlfZGVhbHMvJnBvPTM=
12gb data, 5000 mins 5000 text on talk mobile £12pm? 12 month contract - with £30 amazon evoucher - through uswitch only

You might have a (sad) life where you know exactly what will happen in the next 24 months - I don't.

Get the same contract via Quidco/Topcashback for about £45 back.
USwitch is fine for comparisons but you're usually better going to Quidco/TCB for a better deal.

Not entirely true, I'm on a retention 12 month sim only that recently came to an end. I called at the end and they confirmed it will continue despite my bill showing the discount loyalty being as being removed.

Every 6-8 weeks on their rotation of offers they have 4gb/un/un for £10pm with £50 cashback and £60 voucher. Depending on level at TCB or Quidco works out between 80-60p per month. Just have to be patient. Mine (for my wife) was activated on 5th Oct and voucher and TCB are through.

​I'm on the same 4GEE 4Gb/unlimited deal matching 3's plan (12 Month) and very happy with it. I wouldn't personally go with a 24 month SIMO but horses for courses. If I lived near my parents I wouldn't touch EE due to poor coverage but where I live and work EE is excellent.

I reckon if you're paying less than a tenner SIMO with plenty of data / minutes you're doing OK!

3g only

It's good, but 24months is a bit of a lockdown without a device to go with it.

Heat added.

I changed to sim only contract then saw a better deal with virgin so phoned up to cancel and they price matched it as it was within 14 days of contract starting. You have a cooling off period when you take out a new contract

If you sign up with CPW on EE can you keep your current EE phone number? Using a PAC tends to be for porting from one network to another. Porting to a PAYG sim first then switching it immediately back onto CPW EE is an option, but a bit of a faff. Just wondered if anyone has managed to internally port between EE and CPW EE. Customers services at EE didn't have a clue. Thanks

I got it from mobilephonedirect, 27.99 per month, but after 192 quid cashback and first 3 months half price, it works out less than 9 quid per month for 8GB/unlimited minutes. Things may have changed a bit now.

dam good deal even for 2yrs. heat

someone should take this deal and argue that it says 12 months on the initial page..then the rest of us will jump on board :man:

Not always.

called EE and they refused to match. The supervisor sounded rude and said.. you knew what you were signing up for in the first place.. but then the person on phone gave me extra 2gb of data for free

​wow lucky you I've been with ee 9 years and they have never done this for me lol

​you can't.. they told me to port to another network and then back..

Lol I am paying £8.99 same deal but 12 month with retention deal 7gb 4g data unlimited mins and txt

Great find. Ordered for my daughter for xmas

Called up EE to check if they could match this for me as I am already with EE but out of contract. The operator was very surprised because they "don't do 24 month sim only contracts" and had to get his supervisor who had the same reaction. In the end they offered me 4 GB data and unlimited texts and minutes for £12.99 pcm on only a 12 month contract instead of 24, which I decided to take. I like others didn't like a 24 month contract. Things change a lot in a year.

There's too many anomalies when you look into this deal.

The advertising page says it's a 12 month contract as well as it's a Data Sim. The order page says it's a 24 month contract which EE have said they don't offer on Sim Only plans.

Be good to hear from anyone who bit the bullet that can confirm which bits are fact.

You should have declined it and asked for your PAC code, someone more senior would have called you mid week and offered you the moon and the sun. I'm on unlimited texts and mins and 5gb for £12 on a now rolling contract. I'll call up soon and try and get that extra 2gb for 12 months.

If you are a commited payg user and spend more than £288 in 2 years on top ups then it seems great, but different horses and all that.

heat btw <3

I just rang up CPW regarding this offer, and they said the price is £26.99 a month for this contract. I think the price is wrong for this.... I placed an order and rang up saying to cancel it, they said they've cancelled it but can't send me a confirmation email cause their email server is down.... Typical. :disappointed:

I'm just coming to the end of a 1 Year Vodafone SIM deal with £12/12Gb/12Month with free EU roaming. I'll get a better deal when I renew in December.
In 24 months I fully expect UNLIMITED data at which point I will terminate my home broadband. This EE SIM is COLD: IMO it's already out of date especially as 24 month contracts should include a decent handset. Sorry!

I've ordered, purely because i've been on PAYG everything pack with EE for ages and this is a much better deal than I have.
Always buy my phones out right anyway so phone deals don't appeal to me, this basically means I have double the data I had on PAYG plus the benefits of being on contract such as wifi calling, eu roaming etc.

Got my despatch email too, so see what arrives tomorrow.

I would ring CPWH tomorrow to make sure it's £12. I spoke to 2 different sales team advisors and they said it's showing up as £26.99 on their screen! :confused:

I'm on virgin but the lack of 4g is crippling as nobody is improving 3g signal

would this include bt sport and if so for 6 months or length of contract?

My EE tariff for the last 13 months has been a 30 day sim-only rolling contract for:
£12 4Gb (Unlim Mins/Txt)
From what I see in this thread EE is giving out better deals, but some people are also hinting that more appealing offers might be coming along soonish...
Can anyone advise me on whether I should wait for a bit longer, or get in touch with them looking for a better deal now, and if unsuccessful try to go down the PAC code / retention route?

2 years tho

Great deal. Heat added

I got EE to price match the Three offer. 4gb data, unlimited text, unlimited talk £8.99 a month (12 month contract). Got this a few weeks ago.

This also includes 6 month BT Sport and 6 month Apple Music.

Thank you for your enlightening analysis. If the fact that I wouldn't mind locking in to a great value two year contract instead of wasting time and energy looking for new deals every few months makes my life "sad", call me Mr. Grumpy! :smiley:

Does this include 6 months free Apple Music

Hi Mr.Grumpy :P

Just done this also, but when checking the online account, it showed as 1000 minutes not unlimited. Had to call back and it took them ages and a manager to try and find a work around the system would allow.

Is this for new Customers or can existing Customers upgrade

Only EE can come up with an idea like 24 months sim only deal......EE is nothing but a disgrace to mobile service providers !!!!!!

i just ordered 2 for my kids - it states 12 months!!

Where does it state that?

Are you mad ?
its like fixing a mortgage but instead of morgage you are buying yourself a cheap way of using mobile for 24 motnths!

Which part of the site does it show this?
Can you share a screenshot?

The person who posted 8gb unlim unlim for £8.50 now that's a deal I would like. Does it inc any EU use as the only decent tariffs including this seem to be Vodafone at min. Would rather stay with EE.
Received pac codes for 2 of my mobile numbers but never had a call yet from EE offering a deal

24 month Contracts in general are a disgrace, in my opinion. No way should you be tied in a contract for a phone for two years.

I saw this deal to late as upgraded my Contract with EE today 2GB Data Unlimited Texts & Minutes for £19.99 112 months so now stuck with it pity I didn't know about this deal before

Went to my local Carphone warehouse today and they couldn't find this deal on their system. Hope this deal is genuine.

Incredible deal for me, I am going to leave **** 3 and choose this one, i am paying same amount to 3 but 4gb data and crap reception.

Most of the times the deals are only available online, I just ordered mine, it should be fine!

Thanks for the feedback. Does your order state 12 months or 24 months.

Can't you change your mind

Can't you change your mind

Can't you change your mind surely they must be a cooling off period

Don't think so now

Purchased! Thanks thread starter.

Hot

Can't find it via link on CPW site, has it been pulled?

If it was done online you have a 14 days cooling off period.

Looks like CPW have pulled it. Just spole to them and they initially denied all knowledge then said the deal had ended.

Oh boy you're right!

Sounds like it might have been a mistake after all. Good luck for those that went for it in time:p

It's been pulled everybody , the shows over.

They offered me 2gb of data for £17.99 a month and as others have stated denied it was available

Deal's expired :disappointed:

I received no response for my order. Called CPW and was told I was declined... My credit is perfect. Was I really declined or did EE pull the deal for me?

Well my sim has been delivered, see what's in the package when I get home from work.

Interesting seems the deal never really existed. The whole 24 month sim only thing always seemed fishy.

Just popped in the sim and it is recognising the charges as £26.99! Is anyone else having the same problem

Oh dear :disappointed:

Just called CPW and they are gonna call me back tomorrow to fix the problem. Which likely means that the deal will not be upheld! Really annoying!

I did take a screenshot - but its on computer at home - didn't know how to post a pic.. lol - but looking at later posts now - it looks like they won't honour it anyway :disappointed: - do I wait or do I phone them to see whats going on?

You were lucky enough to order them at least!
If you have the confirmations I'd wait for them to contact you and try explain they're not letting you have it rather than getting in touch yourslef.

I said in my previous comments but I don't think anyone read it. I rang them yesterday and the price was wrong, it is meant to be £26.99! Not £12......:disappointed:

^^^^

also - just read at top of posts - "*the page lists 12 months however basket shows 24 months "

^^^

Ring CPWH and tell them to cancel it. Or just go into a store and they'll sort it out for you. Do it ASAP:D

SIM just arrived. Happy

Hi guys,

Just to let you know my SIM arrived and when I checked online with EE it also said 12 months MAX @ £26.99 per month. I phoned Carphone Warehouse and after a while they said they would honour it and it will take 3 to 5 days to update on the EE system. (I will hold my breath...not) .

I also phoned EE and the girl said that makes sense as there is an offline team at EE that only deal with Carphone Warehouse.

I will wait and see and keep you posted, although I have to say I can see this being a drawn out saga lol but hopefully I will get it as for me it's a great deal, maybe not for everyone though.

S

Yep, it's £26.99 CPW....will not cancel over the phone. Which I found out after 2hrs on the phone and 5 dropped calls later. They offered me the customer service survey following the call, I agreed in order to provide the appropriate level of feedback on their service. You guessed it, the call was dropped.

Also had a nightmare on the phone with them. 35 minutes on hold then phone call dropped

Read the spec correctly ADAAN_23 it clearly says 7GB of Data NOT 4GB........DUR !

EE have just phoned me and said are you happy with £26 pound a month contract. i was WTF i dont think so. going into my local CPW and i am going to kick off big time. Do not call CPW customer service, as soon as they find out its about the £12 contract they will drop the call or put you on hold for 1 hour and then drop the call. speaks volumes that does. Waste of time and waste of a credit search.

JUST GOT THIS EMAIL -
Dear Customer,
Thank you for placing an order through http://www.carphonewarehouse.com

In order to complete your order, we require some further information from you.

Please call our Orders Team on 0800 049 6250*(press 1, press 3 then press 2) or from your mobile on 85102** (press 1, press 3 then press 2) as soon as is convenient.

If we don't hear from you within 5 days, your order will be automatically cancelled. No monies will be taken from your Bank Account.

Kind regards,

Carphone Warehouse
http://www.carphonewarehouse.com

* Opening hours are Monday to Friday 8am – 8pm, Saturday 9am – 6pm, Sunday 11am – 5pm and Bank Holidays 10am – 5pm. Calls to this number are free when made from a BT landline. Prices of calls from other providers may vary and from mobiles may cost significantly more.

** Calls to this number are free; opening times as above.

All calls may be recorded and/or monitored.

Ahh that's fine then! Must be cause of your credit check status?

I just called the number above and - The info they wanted was my existing EE phone number - as EE was asking CFWH for it. - I gave them it and they said my sim will arrive tomorrow.!! - See what happens.....

Oh right! Well all the best of luck tomorrow with the deal. I hope you get it for £12!!
I was happs seeing this deal, I cba with all the ringing so I cancelled on the Sunday!

Haha - Thanks - need the luck! well I'm not holding my breath - I presume EE will deal with it now they have my EE number !!

So order accepted and I have the SIM in hand and get this via SMS:

"Hi Nigel, you recently ordered a SIM Only offer from Carphone Warehouse. We're sorry to let you know that a system error caused a pricing issue on our website at the time of your order, showing an incorrect price. It's important that we speak to you to discuss the issue and what happens next. We'll contact you in the next 72 hours, or alternatively, please call our customer service team on 08000496250."

​i just got this too!! wtf

Just received exactly the same lol
All set up and ready to go - I even spoke to cfwh and they stated all was good yesterday!!

Yep, I've just come home to my wife and she's cited the same text message. She called them back and they're offering £188 refund + £20 CPW voucher. She has said she's not happy so they're going to call her back within the next 72 hours.

​why would she not be happy about that. If she continued to pay the 26.99 for 12 months with the £188 refund and £20 voucher the sim works out effectively less then £10 a month

Really irritated on this. Car phone warehouse should be reported to BBC watchdog for this screw up and the poor handling of it. I'm probably going to cancel under th 14 day distance selling regulations, just gutted as my wife POrted her number across and is gutted that she will probably end up losing it

Just had the same text message, followed by a phone call from carphone warehouse. anyway my number is being ported over to orange tomorrow an all - its a real real mess

Basically this is the maths24 month contract
(YES 24 month Contract, dont be fooled!)

what the deal was: £12 x 24 months = £288

What they are offering NOW
24 months at £26.99 = £647.76 - £188 = £459.76

£459.76 - £288 = £171.76 extra

or instead of charging us £12/month it will be £19.16/month

It wasn't explained very well over the phone to her.
The upshot of it is when we called back again they've changed their stance and said that the £188 would have been given if the SIM was activated. My wife's wasn't...
We've took the £20 compensation and let the SIM be cancelled.

Apparently the £188 is to refund the second year of the contract which they're removing (since it's actually a 12 month contract) - that's how I understood their terrible explanation anyway.

But is that for 12 months or 24? for 12 months while it's poor it might just be worth doing to avoid the headache.

Was called earlier and offered £168 + £20 voucher.

EE Currently have UL Mins + UL Txts + 16GB of 4G data for £19.99 so why would pay £27pm for just 7GB i said.

Ive already canceled by existing deal so have prob lost the number or have to faff to get it back, Simply don't have the time so told them to suck my chocolate star fish and come back with a better offer or i will be speaking with trading standards and the advertising agency.

Hi can you please advise where you found the EE deal for £19.99? Thought that had expired?

so annoying.. I ported my number from Virgin to EE and now they send me this text?! would EE let me still have my number?

Where's this 19.99 deal? Can you link me up?

I got same text as you guys above and received a phone call from CPW earlier today.
They said the same spiel around it being an error and that they were willing to offer the following:

I pay £26.99 for 12 months
They pay me [(26.99-12)*12] = £179.88 + £20 (compensation) = £199.88 today

I clarified the entire situation and specifically confirmed that this would be a 12 month contract and I could cancel after 12 months.

Was I being lied to? What have others been told as it seems some have been told it's still a 24 month contract :S

I've just had the same call! Triple checked it was for 12 months and that I would be paying 12.99 NET a month for that period.

I've got the same as you guys! Basically they are saying it's a 12 month contract I will have to pay £26.99 a month. They will refund me £188 at a date unknown.
My question now is
1) Where do I stand if I dig my heels in and say we have a contract for 24 months at £12 a month?
I believe from research on the internet this would hold up in court
Any ideas??

I contacted watchdog as I was told by the advisor on the phone that this 'glitch' affects over 300 customers. I did the maths and the difference in price is (£26.99-£12.00 ) times 24 months times 300 customers and the amount is approx £107,000. While it's not a small amount, for a huge company such as this you would think they would be more concerned with brand value versus destroying their reputation.

Under the distance selling regulations, you were offered a price point and by them sending it through the post and you activating the sim they have entered into a contract with you. However I'm sure buried in the terms and conditions there is something about changing price points at any given moment.

I haven't heard back from BBC watchdog, but I emailed them only yesterday.

I called them today - it was hilarious - the lady didnt have a clue what i was on about - they put me through to two other people - the last one eventually knew what was going on but didnt have the authority to give me an alternate deal etc - so they said they would call me back - guess what? - No call back lol

Spoke to two advisors today Iyam (think thats spelt right!) and a guy called shaun

Shaun was useless - made it out like it was my fault for buying this deal, 'i should have waited a couple of days before porting my number over' WTF?!?!?!? and that the recovering my number via pac would take 3-5 working days, shaun was absolutely useless, he also hung up on me.

Iyan on the other hand was brill. apologised then instantly put me at ease saying i was unfortunately one of many, he then initiated the cancellation request, and advised that i didnt need to return the EE sim to the carphone warehouse store and that i could use the EE sim (now with my ported number) until my pac is provided by text in 3-5 working days, (but just not to exceed the allowance) also that i was entitled to a £20 voucher or £20 cheque (which he will post out).

Not accepting their deal or Not leaving the contract is possibly the worst thing you can do. Remember it was priced incorrectly on the site, the actual price is £26.99. So by not cancelling the contract or taking up their new contract ( which works out even better for me than before). You will be paying £26.99 a month.

"That's funny that is. When I rang up and on both occasions spoke with 2 foreign people they put the phone down on me!! Was fuming!! Really poor customer service from CW.
With regards to naseemmuglihi I personally think your an employee with that nonsense. Better deal 12 months? Accept what they have offered? It seems tonne quite easy these days to go to small claims court. I have also reported it to BBC Watchdog!!

http://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youve-been-misled-by-your-mobile-provider

I think this speaks for itself!!

For what it is worth I just thought I would add the details of my experience as to say the least it is comical.

Sunday Nov 6th order this deal online and get email confirming everything.

Monday Nov 7th receive SIM set it up and notice it is now £26.99 for 12 months.

Monday phone CPW who say they will honour deal and let EE know and ask me to email them with proof of the email I was sent. They tell me it will update on EE systems overnight. I send the email and copy in EE Customer Services. Within ten minutes EE phone me to apologise on CPW's behalf, put a stop on £26.99 coming of on the 15th Nov by direct debit and put £10 on my EE PAYG Account.

Tuesday 8th Nov I phone CPW as still not updated on EE website and they tell me nothing has been sent to EE but they will now do it.

Tuesday 8th afternoon I get the dreaded text to say mistake made and to call....let's just say two yes two hours later and various departments nobody knows anything about it and yes they hang up.

Wednesday 9th Nov CPW phone me to say they cannot honour deal and offer me £20 compensation and to cancel the contract...I accept as by this time I am totally shattered with it all.

Wednesday 9th Nov CPW phone again and leave a message from a very happy chappy (I wish I could post the audio) to say "great can you contact us we are honouring the deal".

Wednesday 9th I call CPW and guess what I get the dreaded "don't know what you are talking about"

If nothing else the whole experience has been entertaining talking to someone in an obscure country called Shannon or Danny...you honestly could not make it up and if you are reading this CPW then please feel free to contact me, if nothing else I am sure it will be quite funny...my transaction id was 367195381

Bladders9126 , I'm now paying £10 a month. They offered to pay the difference of ,£26.99- £12= £13.99 * 12( whole year) + 20 ( compensation ) = £ 199

now if I'm paying 26.99 a month for 12 months = 324
takeaway the money they are going to transfer me in the next 3-4 days
so 323-199 = 124 / 12 = £10.3

so it works out for 10.3 per month for the first year , BTW the contract is only 12 months long .

and no I do not work for Carphone warehouse, I was just trying to help you

Its disappointing, considering the contract is clearly quoted as being 24 months @ 12.00 a month. After getting the bill through from EE @ £26.99 for one month, Car Phone Warehouse offered me compensation for 12 months only. I asked to terminate the contract at no cost to me on the basis that it had been misrepresented. They initially declined but later agreed after I pressed them on my second call. then offered me £20 compensation. EE were no help at all (quoting blacklisting and debt recovery), refusing to get involved, very disappointing given that's who was going to bill me! I'm cancelling my Direct Debit just in case.

disappointing

I understand it is cheaper over the 12 months as per your working out but what about when it is time to renew? You will not find a deal to match it. So in the long run you will end up paying more!

Absolute stupid. Return to store offering nothing at all. All that hassle for nothing.

cpw offered me nothing

Some success for me. The deal with EE is for 7Gb data unlimited mins & texts on a 12mth contract for £26.99 pm.

CPW state the deal they were selling was for £12.99 a month (I fully appreciate the CPW paperwork I have 'in hand' states £12pm - but anyway). They have refunded to my card £188. This is based on them refunding the difference between £26.99 and £12.99 over the life of the 12m contract + £20 goodwill.

Math:
£26.99pm-12.99pm=£14
£14pm * 12m = £168
£168 + £20 goodwill = £188 refund.

This is a real cost of £11.32 a month.

Math:
12*£26.99=£323.88 is what EE will take by DD
£323.99-£188 CPW rfd = £135.88 is the actual cost to me
£135.88/12 = £11.32pm effective monthly cost.

I am waiting to see the refund appear in my bank account and setting myself a reminder to start searching for another 'sim only' deal as soon as I am out of contract. If the refund does not arrive then I will cancel the contract under 14 day cooling off.

My day with CPW -
I had no call back after they said they would!!
So I called them again - after speaking to 3 people last one hung up!
Called again - 3rd person told me to go to the local store to cancel -
Drove to local CPW - assistant didn't have a clue - i told him to call the number and sort it out - he dialed his super fast number and handed me the phone - automated voice survey - lol - i said don't worry mate I'll go back home and call them again myself.
So I did - guess what - 45 mins later the last chap said I have to take the sim to the local store to cancel it.
So - off I trot to the local store - a different chap this time - he took sim and cancelled - no one offered me anything and if they had I would have told them to stick it up their Ar*e

Won't be dealing with those jokers again! - LMFAO!

my day with cpw

I called and they had no idea. told me to call EE to cancel it, so I called EE and they told me to call CPW. But then they did cancel for me but I PORTED my number instantly and they go if I cancel then my number is gone!! so to get a pac code.. I'll have to pay my first bill! and no refund.. so £26.99!

complained to cpw and they offering me £20 cash refund and £20 voucher..

grrr

Joke - what a balls up!

Went to CPW yesterday to pick up our sim, and guess what, yes they wanted £26.99 a month instead of £12 which we set up a DD for.
Told them to shove it , went home and phoned CPW only to be offered what everybody else was offered.Told them to shove it too.
Cancelled DD with EE and took out a sim only deal with BT for £10 pm - 4 gb, 500mins,unlimited text, should be £15 but if with BT Broadband there's a £5 discount, job done !
My last dealing with CPW was 5 years ago when we were mis-sold a Talk Talk contract which we were stuck with on dial up speed for 18 months ! This time we have given ourselves a LIFE TIME BAN from CPW !!!

same here iv decided to ban Currys/PCWorld and Carphone Warehouse (all one group now) - complete cons

just a note for people who are cancelling this because they have changed the prices. I assume a credit check was carried out on every application which will impact your score. if you are cancelling it may be worth telling CPW/EE you want this check removed from your report in order to restore the score prior to the search

Got my £188 refund appear on my card today. was a bit of hassle over all but now got a damn good deal for 12 months.

just had it clarified and this is what it is

£26.99 x 24 months yes its 24 months

£188 rebate plus £20 voucher

do the maths and its still nearing £19/month

thats not including the hassle and agro!

there are many many other better deals to be had

wont bother with currys / pc world again.
better buying from john lewis, tesco direct or amazon over this festive period

Just got the £188 rebate paid in too

Not sure I agree when my bill from EE clearly says 12 months... See the photo.

I've just filled out a survey I got via email - written war and peace lmfao!! -

Thank you for your recent purchase online at Carphone Warehouse.

We are continually working to improve the service our customers receive and to help us achieve this, we're requesting 5-8 minutes of your time to give us your feedback by clicking on the button below.

GIVE FEEDBACK

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Thank you for your time

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​Don't make things up , I clarified with EE and Care phone warehouse several times that the contract is only 12 months long

Hands down i can honestly say that all the CPW staff i have wasted my breath and battery power on over the last week is an embarrassment to man kind, Clueless, Amateurs, Pi55 poor service, I'm surprised they know what time of day it is. If those trained chimps worked for me then they would be in the bus stop before they had breakfast. Truthfully i thought someone was on a wind up with the amount of incoherent levels of royal sh1ttness, Absolute waste of space the lot of them. It won't be long before they go to the wall just a matter of time and there could be one of these trained chimps applying for a job near you. God Help Us when they get released!

Couldn't of put it better myself :smiley:

guys dont confuse yourselves the EE paperwork states 12 months - but Carphone Warehouse have stressed that its 24 months. else why would they kick up a fuss?

they weren't prepared to give us the deal at £12.99 and now all of a sudden they going to offer it to us sub £12.99?
stop being so stupid!

is it worth the gamble - NO!!!

Send it back, complain and dont buy anything from PC World, Currys and Carphone Warehouse ever again!

its only for 12months, once they 12months is over , we will be getting charged 26.99 a month. They are willing to compensate us for the first 12 months. Makes perfect sense.
And ofcourse once my contract ends I will be leaving if I dont get offered a good deal.

iv decided to move over to Tesco Mobile £12.50 (or just £9.50 with advert deal) for 6GB plan and theres £27.50 cashback from quidco.

6GB of 4g Data and you can cap the bill -so nasty bill shocks
Tesco allows tethering and piggybacks on O2 which means both coverage and speeds are excellent

@makeittea I hope it works out re Tesco mobile but my understanding is they are on o2 network.

Ee and vodaphone have the best speeds and coverage on the 4g network respectively.

Separately from this just wanted to confirm I receive £188 refund back from
Carphone warehouse now so I'm happy for now.

I still haven't received my refund , when did you receive yours zeeshm

I received mine a couple of weeks ago.